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Service Desk Analyst_HCL Technologies Ltd_Lappeenranta_Finland

HCL Technologies

Name: HCL Technologies


English, Finnish, Swedish
05-08-2018
Permanent
Code: SDA/HCL/Finland
Finland, Lappeenranta,Finland
Negotiable

JOB-L1 Level support in Desktop Services. Candidates without Desktop services experience can also apply. Freshers can also apply

Work Location – Laapenranta,Finland

Language Dependency – FINNISH/SWEDISH/ENGLISH

Job Description - Given below

Provide hardware/software/network problem diagnosis/resolution via telephone for customer's end users for L1 level support
Route problems to internal I.M. support staff
Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution
Administer and provide User Access and Exit controls
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's
Knowledge, skills & experience
Very good Finnish, Swedish & good English (min B1/B2)

Education - any formal background will be considered

Analytical and systematic problem solving skills required

Technical helpdesk or technical call centre experience

Candidates without support experience can also apply

The following will be considered an advantage:

Help desk, customer service, and support experience with problem solving involving hardware, software, and networks
Phone support experience
Hands-on work experience with the
Technical & customer specific training will be provided following for experienced candidates Windows Operating systems
Clients: Windows8, Windows7, Windows XP
Servers: Windows 2008, Windows 2003, Windows 2000
Remote desktop connectivity applications (Bomgar, TeamViewer, LiveMeeting

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