Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Translator - Danish Salary: Competitive + Excellent Benefits
Location: United Kingdom, London, Central London, EC1V 4EX
Languages: English, Danish
Posted: 3rd Aug 2015

Job Mission:<br /> <br /> Looking to combine your excellent language and editorial skills, translation and localization experience, and passion for travel into one great job? The translator position at Expedia Inc. offers this mix in a fast-paced, multi-cultural and productive environment. The successful candidate will work together with our international teams all over the world to allow all Expedia Inc. brands to operate with a truly global 'Best in Class' localization quality solution.<br /> <br /> Job Description<br /> <br /> • Translate, transcreate and localize Expedia Inc. branded websites and associated content from English into in their native language<br /> • Localize and maintain through periodic releases the UI (User Interface) for all Expedia Inc. brands<br /> • Localize and maintain through periodic releases all mobile APPs and mobile websites<br /> • Create SEO-friendly and marketing-oriented articles to promote specific destinations<br /> • Support the SEM Teams in localizing URL, keywords, key phrases for SEM campaigns<br /> • Localize and maintain hotel content for all the Expedia Inc brandsSupport the company initiatives and process all related requests within the specific SLA<br /> • Localize HR documentation<br /> • Localize training material and related documentation for internal users and external clients (hoteliers)<br /> • Localize and maintain automatic emails to customers and hoteliers, newsletters, marketing emails<br /> • Localize marketing and merchandizing material, including banners and promotions for the specific market<br /> • Follow GSO (Global Supply Operations) quality processes and necessary guidelines and instructions<br /> • Follow company guidelines to ensure tone, style and voice of Expedia branded products.<br /> • Work in conjunction with Quality Managers to improve the quality of Expedia Inc. websites.<br /> • Ability to balance and prioritize multiple requests from various stakeholders across brands.<br /> • Follow terminology, glossaries, reference materials and style guides for their specific language.<br /> • Translation and maintenance of Social Media content (Facebook, Twitter etc) as required.<br /> Requirements / Qualifications:<br /> Experience:<br /> • Degree in Translation/Linguistics/Computational linguistics or equivalent relevant experience<br /> • Minimum 2 - 3 years in the translation/localization industry<br /> • Writing/editing experience, if possible<br /> • Experience of working in a global environment<br /> • Strong communication skills. Expertise in English written and spoken communication: e-mail, status reports, conference calls, etc.<br /> • Quality focused<br /> Skills:<br /> <br /> • Excellent organizational and communication skills<br /> • Ability to grasp technical concepts<br /> • Problem solving<br /> • Able to work independently<br /> Critical Competencies:<br /> • MUST be a native speaker of the language in question<br /> • Extreme flexibility and ability to adapt to multiple tasks<br /> • Linguistic skills and aptitude: familiar with working in a multilingual environment<br /> • Technically minded: able to grasp technical and complex concepts quickly<br /> • Desirable - Knowledge of Translation Memory tools - Trados, SDL Worldserver<br /> • Excellent verbal and written communication skills<br /> • Able to work effectively under pressure and meet deadlines <br /> • Excellent attention to detail, special ability to focus on linguistic issues]]>
http://www.toplanguagejobs.co.uk/job/5419962/Translator-Danish
Customer Experience Quality Specialist Salary: Competitive
Location: Czech Republic, Praha, Prague
Languages: English
Posted: 3rd Aug 2015

Expedia are hiring a Customer Experience Advocate to join our growing EMEA Customer Experience team, based in Prague.<br /> <br /> In this role, you will engage with key stakeholders across the Global Supply Operations (GSO) business area, focusing on the quality and accuracy of the service we deliver to our customers. You will work across different teams, evaluating quality and understanding areas of strength and development in our delivery.<br /> <br /> You’ll also play a significant role in the education of improving quality and customer service, and will be responsible for the embedding of local process changes and improvements.<br /> We’re looking for candidates who have proven experience of quality audits and measures in a contact centre environment. You’ll have great communication skills, and will have the ability to adapt and adjust your communication style to the multiple audiences you will partner with. will be naturally highly organized with a high attention to detail.<br /> <br /> Duties and Responsibilities:<br /> <br /> • Perform quality reviews to assess for improvement opportunities to our current processes and policies.<br /> • Become an expert in our work-flows, keeping knowledge current and up-to-date, becoming a true Subject Matter Expert.<br /> • Identify and report on common trends or training opportunities on a regular basis. <br /> • Ensure completed quality reviews are documented appropriately to identify coaching and improvement opportunities <br /> • Run calibration sessions with teams to improve consistency in how we provide support to our customers<br /> • Provide proactive, regular, timely communications of all initiative and ongoing internal team issues to all key stakeholders. <br /> • Build, develop and maintain highly collaborative and productive working relationships with all partners to facilitate proactive planning, smooth communication and issue resolution. <br /> • Complete and follow through on all tasks assigned or volunteered<br /> <br /> Experience Required:<br /> • <br /> Previous experience in a contact-center environment<br /> • Experience in quality assurance or process improvement.<br /> • Proven communication skills and ability to effectively influence colleagues and management <br /> • Demonstrated ability to deliver results, meeting expectations. <br /> • Skills in problem resolution, dealing with ambiguity, establishment of effective processes, tracking results<br /> <br /> Preferred Criteria:<br /> • <br /> Excellent communication skills<br /> • A self-starting individual who is able to responds to changing business needs, and adapt to challenges<br /> • An innovative approach to problem-solving. <br /> • Experience with process improvement or process development. <br /> • Highly organized with the ability to stay current with multiple competing priorities <br /> • Strong interpersonal skills and high competence to effect the team to drive for results. <br /> • Strong conflict resolution skills. Passionate about customer experience with a strong desire to continuously improve systems, processes and deliver against SLAs & Agreed objective. <br /> • Proven cross-group cooperation skills and ability to positively influences and committed resources across the company were regular basis. <br /> <br /> *LI-SO1<br /> LPS-GSO-EMEA-OTHER<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5361402/Experience-Management-Advocate
Japanese & Korean speaking customer advisors Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Japanese, Korean
Posted: 3rd Aug 2015

Japanese & Korean speaking Customer Advisors (part time roles)<br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a part time or a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> <br /> Main responsibilities<br /> <br /> • Deliver a high level of customer service by:<br /> <br /> o Answering questions while they’re browsing our website.<br /> o Helping each customer find their ideal car.<br /> o Dealing with enquiries between booking and pick-up.<br /> o Answering questions after the rental has finished.<br /> • Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> <br /> Our ideal candidates<br /> <br /> • Is passionate about providing the best possible customer experience, every time.<br /> • Takes responsibility for and ownership of their work.<br /> • Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> • Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> • Has a valid UK work permit.<br /> • Fluent in Japanese or in Korean (verbal and written)<br /> <br /> <br /> What rentalcars.com will offer you<br /> <br /> • Paid 4 week induction training.<br /> • Work schedules provided 4-6 weeks in advance.<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester.<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> • Performance based bonus plan.<br /> • Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> • Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> • Pension scheme.<br /> • A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4991002/Japanese-Korean-speaking-customer-advisors
Danish Speaking Sales Executive Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish
Posted: 3rd Aug 2015

Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivated and driven <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confident and outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> Why Ink?<br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> International travel opportunities <br /> Significant earning potential<br /> ]]>
http://www.toplanguagejobs.co.uk/job/2938062/Danish-Speaking-Sales-Executive
Translator - Swedish Salary: Competitive + Excellent Benefits
Location: United Kingdom, London, Central London, EC1V 4EX
Languages: English, Swedish
Posted: 3rd Aug 2015

Job Mission:<br /> <br /> Looking to combine your excellent language and editorial skills, translation and localization experience, and passion for travel into one great job? The translator position at Expedia Inc. offers this mix in a fast-paced, multi-cultural and productive environment. The successful candidate will work together with our international teams all over the world to allow all Expedia Inc. brands to operate with a truly global ‘Best in Class’ localization quality solution.<br /> <br /> Job Description<br /> <br /> • Translate, transcreate and localize Expedia Inc. branded websites and associated content from English into in their native language<br /> • Localize and maintain through periodic releases the UI (User Interface) for all Expedia Inc. brands<br /> • Localize and maintain through periodic releases all mobile APPs and mobile websites<br /> • Create SEO-friendly and marketing-oriented articles to promote specific destinations<br /> • Support the SEM Teams in localizing URL, keywords, key phrases for SEM campaigns<br /> • Localize and maintain hotel content for all the Expedia Inc brandsSupport the company initiatives and process all related requests within the specific SLA<br /> • Localize HR documentation<br /> • Localize training material and related documentation for internal users and external clients (hoteliers)<br /> • Localize and maintain automatic emails to customers and hoteliers, newsletters, marketing emails<br /> • Localize marketing and merchandizing material, including banners and promotions for the specific market<br /> • Follow GSO (Global Supply Operations) quality processes and necessary guidelines and instructions<br /> • Follow company guidelines to ensure tone, style and voice of Expedia branded products.<br /> • Work in conjunction with Quality Managers to improve the quality of Expedia Inc. websites.<br /> • Ability to balance and prioritize multiple requests from various stakeholders across brands.<br /> • Follow terminology, glossaries, reference materials and style guides for their specific language.<br /> • Translation and maintenance of Social Media content (Facebook, Twitter etc) as required.<br /> Requirements / Qualifications:<br /> Experience:<br /> • Degree in Translation/Linguistics/Computational linguistics or equivalent relevant experience<br /> • Proven experience in the translation/localization industry<br /> • Writing/editing experience, if possible<br /> • Experience of working in a global environment<br /> • Strong communication skills. Expertise in English written and spoken communication: e-mail, status reports, conference calls, etc.<br /> • Quality focused<br /> Skills:<br /> • Excellent organizational and communication skills<br /> • Ability to grasp technical concepts<br /> • Problem solving<br /> • Able to work independently<br /> Critical Competencies:<br /> • MUST be a native speaker of the language in question<br /> • Extreme flexibility and ability to adapt to multiple tasks<br /> • Linguistic skills and aptitude: familiar with working in a multilingual environment<br /> • Technically minded: able to grasp technical and complex concepts quickly<br /> • Desirable - Knowledge of Translation Memory tools - Trados, SDL Worldserver<br /> • Excellent verbal and written communication skills<br /> • Able to work effectively under pressure and meet deadlines <br /> • Excellent attention to detail, special ability to focus on linguistic issues]]>
http://www.toplanguagejobs.co.uk/job/5419922/Translator-Swedish
French Speaking Outbound Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, French
Posted: 3rd Aug 2015

<br /> LOCATION: Manchester City Centre<br /> <br /> <br /> <br /> Our top performers enjoy an OTE salary £30,000 (combination of superb basic salary + bonus).<br /> <br /> <br /> <br /> WE'RE EXPANDING AND LOOKING FOR TALENTED FRENCH SPEAKING INDIVIDUALS TO JOIN OUR SUCCESSFUL OUTBOUND TEAM BASED IN MANCHESTER CITY CENTRE<br /> <br /> At rentalcars. com we pride ourselves in sourcing and selecting the very best sales talent into our business.<br /> <br /> While our company continues to grow, our goal remains the same – delivering outstanding value prices & product with impeccable customer service in French.<br /> <br /> As a French speaking outbound sales adviser, you'll be highly sales focused; making outbound calls to customers and converting these enquiries into bookings. Maximise revenue by up-selling on each and every call. Your natural energy and enthusiasm will shine through as you build rapport & close deals; demonstrating tenacity & drive to meet and the outbound sales targets.<br /> <br /> The role:<br /> <br /> Making outbound “warm” calls to French speaking customers and converting quotes into bookings with accurate rental rates.<br /> Identifying reasons for not booking and confidently overcoming customer’s objections.<br /> Maintain a robust relationship with clients with a view to securing future business & ensuring customer retention.<br /> Following up existing inquiries and converting into sales.<br /> Your skill-set:<br /> <br /> Demonstrate outstanding sales and service skills to all of our French customers<br /> Have worked effectively in a high volume sales environment<br /> Possess an exceptional telephone manner with strong keyboard skills to match.<br /> <br /> What rentalcars.com will offer you:<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!<br /> <br /> <br /> Our people make us the leading rental company in the world. That's why we work hard to be an inclusive employer, so everyone at rentalcars.com can be their best.<br /> <br /> We realize that your time is valuable, so check that you have the skills, experience and qualifications we have specified above, and let us know how you meet them in your application.<br /> <br /> French speaker?<br /> <br /> Outbound sales experience?<br /> <br /> Apply now!<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5398212/French-Speaking-Outbound-Customer-Advisor
Hebrew Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Hebrew
Posted: 3rd Aug 2015

Hebrew Speaking Customer Advisor <br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Hebrew Speaking Customer Advisors to join our international team.<br /> <br /> As a Hebrew Speaking Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> • Deliver a high level of customer service by:<br />  Answering questions while they’re browsing our website.<br />  Helping each customer find their ideal car.<br />  Dealing with enquiries between booking and pick-up.<br />  Answering questions after the rental has finished.<br /> • Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> • Is passionate about providing the best possible customer experience, every time.<br /> • Takes responsibility for and ownership of their work.<br /> • Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> • Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> • Has a valid UK work permit.<br /> • Fluent in Hebrew, both spoken and written.<br /> <br /> What rentalcars.com will offer you<br /> • Paid 4 week induction training.<br /> • Work schedules provided 4-6 weeks in advance.<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester.<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> • Performance based bonus plan.<br /> • Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> • Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> • Pension scheme.<br /> • A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5047912/Hebrew-Speaking-Customer-Advisor
Global Contact Centre Agent - Manchester - Russian speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Russian
Posted: 3rd Aug 2015

JOB SUMMARY<br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career, <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Russian<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622312/Global-Contact-Centre-Agent-Manchester-Russian-speaker
Global Contact Centre Agent - Manchester - German Speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, German
Posted: 3rd Aug 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and German<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622092/Global-Contact-Centre-Agent-Manchester-German-Speaker
Global Contact Centre Agent - Manchester - Japanese speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Japanese
Posted: 3rd Aug 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Japanese<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622302/Global-Contact-Centre-Agent-Manchester-Japanese-speaker
Contact Centre Agent Manchester - Dutch Speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Dutch
Posted: 3rd Aug 2015

Job Purpose<br /> <br /> <br /> Our aim at Etihad Airways is to deliver the very best customer sales & service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of sales & service to all our guests ensuring they have a great experience every time.<br /> <br /> By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets. The role requires you to operate within a fast moving environment working within a shift work environment. <br /> <br /> A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career. <br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014. Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’.<br /> <br /> Responsibilities<br /> <br /> Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.<br /> Maintain data protection and confidentiality for both staff and customers.<br /> Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.) <br /> <br /> Requirements<br /> <br /> <br /> Secondary school education or equivalent.<br /> Must have the right to live and work in the UK for a Minimum of 12 months<br /> Full training is given, but 2 years+ experience in contact centre, customer service or guest service environments is advantageous<br /> Experience in airline reservations or a travel organization also a definite advantage. <br /> <br /> Training and Knowledge:<br /> <br /> Excellent verbal and written communication skills.<br /> Fluent in English, second or third languages in Dutch<br /> Computer literate.<br /> Full training is given, but previous experience with Sabre or another reservations and ticketing system advantageous <br /> <br /> The Individual:<br /> <br /> Target and results driven.<br /> Empathetic with a positive attitude and the willingness to work in a multicultural environment.<br /> A passion for people and delivering inspirational levels of service.<br /> A strong communicator and influencer<br /> As we are a 24/7, 365 day operation, all role will require working shifts (including night shift). Please note, some roles will require working permanent night shift (depending on the market which he/she is handling). <br /> <br /> Awards<br /> <br /> ‘Most Effective Contact Centre Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5305942/Contact-Centre-Agent-Manchester-Dutch-Speaker
Translator - Norwegian Salary: Competitive + Excellent Benefits
Location: United Kingdom, London, Central London, EC1V 4EX
Languages: English, Norwegian
Posted: 3rd Aug 2015

Job Mission:<br /> <br /> Looking to combine your excellent language and editorial skills, translation and localization experience, and passion for travel into one great job? The translator position at Expedia Inc. offers this mix in a fast-paced, multi-cultural and productive environment. The successful candidate will work together with our international teams all over the world to allow all Expedia Inc. brands to operate with a truly global 'Best in Class' localization quality solution.<br /> <br /> Job Description<br /> <br /> • Translate, transcreate and localize Expedia Inc. branded websites and associated content from English into in their native language<br /> • Localize and maintain through periodic releases the UI (User Interface) for all Expedia Inc. brands<br /> • Localize and maintain through periodic releases all mobile APPs and mobile websites<br /> • Create SEO-friendly and marketing-oriented articles to promote specific destinations<br /> • Support the SEM Teams in localizing URL, keywords, key phrases for SEM campaigns<br /> • Localize and maintain hotel content for all the Expedia Inc brandsSupport the company initiatives and process all related requests within the specific SLA<br /> • Localize HR documentation<br /> • Localize training material and related documentation for internal users and external clients (hoteliers)<br /> • Localize and maintain automatic emails to customers and hoteliers, newsletters, marketing emails<br /> • Localize marketing and merchandizing material, including banners and promotions for the specific market<br /> • Follow GSO (Global Supply Operations) quality processes and necessary guidelines and instructions<br /> • Follow company guidelines to ensure tone, style and voice of Expedia branded products.<br /> • Work in conjunction with Quality Managers to improve the quality of Expedia Inc. websites.<br /> • Ability to balance and prioritize multiple requests from various stakeholders across brands.<br /> • Follow terminology, glossaries, reference materials and style guides for their specific language.<br /> • Translation and maintenance of Social Media content (Facebook, Twitter etc) as required.<br /> Requirements / Qualifications:<br /> Experience:<br /> • Degree in Translation/Linguistics/Computational linguistics or equivalent relevant experience<br /> • Proven experience in the translation/localization industry<br /> • Writing/editing experience, if possible<br /> • Experience of working in a global environment<br /> • Strong communication skills. Expertise in English written and spoken communication: e-mail, status reports, conference calls, etc.<br /> • Quality focused<br /> Skills:<br /> • Excellent organizational and communication skills<br /> • Ability to grasp technical concepts<br /> • Problem solving<br /> • Able to work independently<br /> Critical Competencies:<br /> • MUST be a native speaker of the language in question<br /> • Extreme flexibility and ability to adapt to multiple tasks<br /> • Linguistic skills and aptitude: familiar with working in a multilingual environment<br /> • Technically minded: able to grasp technical and complex concepts quickly<br /> • Desirable - Knowledge of Translation Memory tools - Trados, SDL Worldserver<br /> • Excellent verbal and written communication skills<br /> • Able to work effectively under pressure and meet deadlines <br /> • Excellent attention to detail, special ability to focus on linguistic issues]]>
http://www.toplanguagejobs.co.uk/job/5419952/Translator-Norwegian
Chinese Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Cantonese, Mandarin
Posted: 3rd Aug 2015

Chinese Speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Chinese Speaking Customer Service Advisor to join our international team.<br /> <br /> As a Chinese Speaking Customer Service Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> <br /> Main responsibilities<br /> <br /> • Deliver a high level of customer service by:<br /> <br /> o answering questions from our Chinese speaking customers while they’re browsing our website<br /> o helping each customer find their ideal car<br /> o dealing with enquiries between booking and pick-up<br /> o answering questions after the rental has finished<br /> <br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone<br /> <br /> <br /> Our ideal candidate<br /> <br /> • Is passionate about providing the best possible customer experience, every time<br /> • Takes responsibility for and ownership of their work <br /> • Fluent in English as well as Chinese, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential <br /> • Has superb problem-solving skills <br /> • Has the flexibility to work the designated shifts <br /> • Has a valid UK work permit<br /> What rentalcars. com will offer you<br /> • Full-time (4-week) paid training <br /> • Work schedules provided 4-6 weeks in advance <br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language). <br /> • Fantastic feeling of community in our vibrant office in central Manchester <br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop and advance <br /> • Performance based bonus plan <br /> • Paid holiday time<br /> • Pension scheme <br /> • A variety of “people perks”: unlimited hot & cold beverages, discounts for a wide range of restaurants, entertainment venues and leisure, social events, free eye tests, childcare vouchers, cash for employee referrals, paid induction training, on-going learning & development, rewards for length of service/special birthdays, new arrivals, milestones and special car hire rates for you, your family & your friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5418182/Chinese-Speaking-Customer-Advisor
German Speaking Email Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, German
Posted: 3rd Aug 2015

At rentalcars. com we pride ourselves in sourcing and selecting the best talent into the business. While our company continues to grow, our goal remains the same – delivering outstanding value prices & product with impeccable customer service.<br /> Our German speaking email advisors, guide customers step by step through the booking process and can tailor a package to meet any requirements as well as solving any issues and queries the customer may have via email.<br /> <br /> The role:<br /> <br /> • Replying to emails, contacting customers and converting quote/queries into bookings for the German market<br /> • Answering questions from our German speaking customers, ranging from quotes/bookings on car hire & amending existing reservation<br /> • Maintain a robust relationship with our clients with a view to securing future business & ensuring customer retention<br /> <br /> Your skillset:<br /> <br /> • Demonstrate outstanding customer service skills to all of our customers with an excellent command of verbal/written English and native/fluent in German again with outstanding command of both, verbal and written<br /> • Have worked effectively in a fast paced environment<br /> • Strong keyboard skills<br /> • Friendly and positive outlook<br /> • Hardworking, punctual and reliable<br /> • Driven and determined to succeed and reach targets using your own initiative<br /> • Be a self-motivated professional who handles clients in such a positive way that it inspires customer loyalty to our brand<br /> • Excellent attention to detail<br /> You will need to be fully flexible with shifts.<br /> <br /> What rentalcars. com will offer you:<br /> <br /> • Paid 4 week induction training.<br /> • Work schedules provided 4-6 weeks in advance.<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester.<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> • Performance based bonus plan.<br /> • Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> • Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> • Pension scheme.<br /> • A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/5407702/German-Speaking-Email-Advisor
Content Editor - English, Arabic and French Speaking Salary: Competitive + Excellent Benefits
Location: United Arab Emirates
Languages: Arabic, English, French
Posted: 3rd Aug 2015

Introduction to the role<br /> Expedia are hiring a team of Lodging Content Associates to join a newly formed team in Dubai which is responsible for content in the region of the United Arab Emirates, Middle East and Indian Ocean. In this role, you will support the quality and accuracy of content for hotel partners on Expedia, Hotels.com, and Venere brand websites. You will be responsible for onboarding newly affiliated hotels, adding property amenities, photos, star ratings, and hotel data.<br /> Responsibilities: <br /> <br /> Successful candidates will complete work to program standards, while working and communicating with sales teams (Market Managers), hoteliers, and colleagues from content, media, star ratings, data management, and localization teams. Successful Candidates will possess solid customer-service skills and be able to interact clearly and professionally with partners by email and telephone. Candidates will need to successfully pass a comprehensive content test inclusive of writing and editing test samples. This is a full-time and onsite position in the Dubai offices of Expedia, Inc. Please apply only if you feel you will fit in with a strong team whose members are exceptionally conscientious, hardworking, and thorough. <br /> <br /> • Help create new hotel content and perform ongoing maintenance of hotel content by capturing and confirming data about property amenities, on-site services, and contact information. This may be performed in local language or English and involves calling the hotel to gather information as well as using a checklist to ensure requisite data is gathered. <br /> • Edit existing hotel content in English, including paragraphs, amenities, and photos; address change requests, clarifying details, when necessary, while adhering to style guidelines, defined processes, classifications, and image standards; call the hotel to gather information; and answer a checklist of questions about the property <br /> • Assign star ratings within star rating criteria guidelines, and categorizing by themes and structure types <br /> • Solidly understand different lodging/property types in the travel industry and the differing services and amenities featured <br /> • Make decisions and apply content appropriately following defined processes and classifications <br /> • Acquire photos through web scraping and contacting hotels; moderate and load photos; classify photos per criteria <br /> • Work efficiently towards daily targets and team metrics (due dates); complete all work to program standards as defined for each process; focus on continuous improvement <br /> • Train hotel partners on tools and processes that will optimize their products on our sites <br /> • Provide project support for other content tasks, as assigned<br /> This fast-paced role offers a great opportunity for goal and process-driven people with a fine eye for detail to work on one of Expedia’s exciting strategic initiatives. <br /> Work Experience and Requirements:<br /> • Bachelor’s degree in Business, Hospitality/Hotel Management, or English/Communications<br /> • Hotel-industry experience required<br /> • 2 years of content experience at an e-commerce site is a plus <br /> • Fluency in English and at least 1 of the following languages: Arabic and French<br /> Key Skills:<br /> • Arabic or French native speaker or equivalent; fluency in English required.<br /> • Thorough understanding of the hotel industry and differing amenities that appear in different types of hotel product<br /> • Excellent writing, spelling, and grammar skills in English Arabic and French with strong attention to detail, speed, and accuracy<br /> • Ability to learn quickly and ask good questions<br /> • Able to complete work to program standards by making independent decisions by applying definitions & criteria <br /> • Knowledge of photo production, aesthetics and digital media a plus<br /> • Excellent ability to work and learn independently, as well as collaborate with larger teams<br /> • Excellent telephone manner<br /> • Fluency with Internet and online search; ability to learn new software, tools, and technical processes quickly <br /> • Excellent organizational, time-management, and quality-control abilities <br /> • Open communication with colleagues to share best practices and flexibility to adhere to process improvements<br /> • Proven ability to resolve a high volume of work in a deadline-driven environment or work queue<br /> • Proficiency in Microsoft Word, Excel, Outlook required; experience with Access a plus<br /> • Experience working with SharePoint, Salesforce, and content management tools a plus <br /> • Editorial or content experience at an e-commerce site a plus<br /> <br /> About Expedia Inc.<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> <br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. <br /> <br /> The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to hundreds of thousands of hotels, hundreds of airlines, tour operators, car rental companies and destination services supply partners.<br /> <br /> About Lodging Partner Services (LPS)<br /> <br /> Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers. <br /> <br /> As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing). <br /> <br /> We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization. <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5253662/Content-Editor-English-Arabic-and-French-Speaking
Credit Controller – Mandarin speaker Salary: Competitive
Location: United Kingdom, London, Central London
Languages: English, Mandarin
Posted: 3rd Aug 2015

Credit Controller – Mandarin speaker<br /> <br /> Expedia Affiliate Network<br /> <br /> Credit Controller (Mandarin Speaker Required)<br /> <br /> The online travel market never stands still. At Expedia Affiliate Network (EAN), we’re smack in the middle of it.<br /> We’re an entrepreneurial start-up inside the world’s biggest travel company. We create the tools and technology that help millions of travellers find the perfect hotels for their next trips. As the world’s largest and fastest-growing affiliate network ($2 billion in sales and counting), we work with over 10,000 partners in 33 countries to turn their web traffic into hotel bookings and happy customers.<br /> <br /> We offer the chance to work with the brightest minds in the travel business in an energetic and international work environment focused on innovation, creative problem-solving and collaboration.<br /> As EAN continues to grow we are seeking a Credit Controller (Mandarin Speaker Required) to join the Financial Operations team based at our Angel office.<br /> <br /> Role Overview<br /> <br /> Ensure effective management of debtors and perform partner credit and activity analysis and monitoring and work with internal stakeholders and partners to facilitate timely collections.<br /> <br /> General Responsibilities:<br /> <br /> Monitor and control a portfolio of partner balances, activity and payments against their credit limit, including:<br /> • Ensuring on time cash collection and allocation<br /> • Anticipating developments and accounts requiring special attention<br /> • Timely analysis and reconciliations (sometime complex) of queried/disputed transactions, including discussion with partners and recommendation of resolutions to the Finance Manager<br /> • Collection of overdue partner accounts within collections policy<br /> • Relationship management with partners and internal stakeholders including finance and sales teams<br /> • Assist with setting up partners on the affiliate collect program in accordance with guidelines<br /> • Provide ad-hoc finance team support as and when requested<br /> <br /> Requirements:<br /> <br /> • Experience: Proven experience in credit control with responsibility for an assigned portfolio of receivables/debtors<br /> • Analysis: Ability to anticipate implications of activity levels on partner balances against approved credit limits<br /> • Problem solving: Investigate statements issued against payments received (at a transactional level) and develop a solution for discussion with the Finance Manager<br /> • Relationship building: Builds effective relationships with internal stakeholders and partners.<br /> • Communication: excellent written and oral communication in both English and Mandarin<br /> • Computer skills: Strong Excel skills<br /> • Delivery: Ability to deliver to schedule with minimal supervision<br /> • Personal attributes: Proactive, ability to deliver under pressure<br /> <br /> About the Expedia Group<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia portfolio includes brands such as Expedia, Hotels.com, Expedia Affiliate Network (EAN), Egencia, Hotwire, eLong, trivago, Venere, Travelocity and Auto Escape Group, to name a few.<br /> <br /> Expedia delivers consumer travel demand from nearly every continent to a wide range of hotels, hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://www.expediainc.com/expedia-brands to learn more about our travel brands.<br /> At the Expedia Group we believe in personality and passion. We know how to have fun. We love solving problems and creating ideas. We’re a team of talented and diverse people from all over the world. We believe in a work-well, live-well approach and offer benefits to meet your professional, personal, and family needs.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5579962/Credit-Controller-%E2%80%93-Mandarin-speaker
Swedish Speaking Customer Advisor - Outbound Sales Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33Jz
Languages: English, Swedish
Posted: 3rd Aug 2015

Swedish Speaking Customer Advisor - Outbound Sales<br /> <br /> OTE : £28000 - £35000.<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Swedish Speaking Customer Service Executives to join our international team in March & April 2015.<br /> <br /> As a Swedish Speaking Customer Service Executive at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> <br /> Main responsibilities:<br /> <br /> Deliver a high level of customer service by:<br /> answering questions from our Swedish speaking customers while they’re browsing our website<br /> helping each customer find their ideal car<br /> dealing with enquiries between booking and pick-up<br /> answering questions after the rental has finished<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone<br /> <br /> <br /> Our ideal candidate:<br /> <br /> Is passionate about providing the best possible customer experience, every time<br /> Takes responsibility for and ownership of their work<br /> Fluent in English as well as Swedish, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential<br /> Has superb problem-solving skills<br /> Has the flexibility to work the designated shifts<br /> Has a valid UK work permit<br /> <br /> <br /> What rentalcars.com will offer you:<br /> <br /> Full-time (4-week) paid training<br /> Work schedules provided 4-6 weeks in advance<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop and advance<br /> Performance based bonus plan<br /> Paid holiday time<br /> Pension scheme<br /> A variety of “people perks”: unlimited hot & cold beverages, discounts for a wide range of restaurants, entertainment venues and leisure, social events, free eye tests, childcare vouchers, cash for employee referrals, paid induction training, on-going learning & development, rewards for length of service/special birthdays, new arrivals, milestones and special car hire rates for you, your family & your friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/5468102/Swedish-Speaking-Customer-Advisor-Outbound-Sales
INTERNATIONAL INTERNSHIP PROGRAM IN CHINA (Beijing & Shanghai) Salary: Program Fee: from $998 ~ $3698 US dollars
Location: China, Beijing & Shanghai
Languages: English, Cantonese, French, German, Mandarin, Russian, Spanish
Posted: 3rd Aug 2015

Gi2C Group specializes in connecting China and the global community through professional internships in China's two major cities Beijing and Shanghai. We are now looking for hard-working, and reliable students and graduates for our international internship program in China.<br /> <br /> 
★ Why suffer in the West when you can prosper in the East as confirmed by the BBC and Forbes magazine.

<br /> <br /> Through partnerships with a variety of companies, we provide students, graduates and young professionals the opportunity to further their personal and professional development in a dynamic international setting. The wealth of skills and knowledge gained from our overseas work experience programs will enhance your CV and provide you the edge you need to land your dream job. 

<br /> <br /> China is a fascinating place in which to work and live, culturally, linguistically, and socially. Gi2C international internship program runs for 1, 2, and 3 months throughout the year across the most exciting industry sectors in China. This unique international experience allows participants to gain an insight into Chinese business culture, meet industry leaders, and build professional networks.

<br /> <br /> During the China Internship Program you will be working in an International or Chinese company located in Beijing or Shanghai, where you will be required to work both independently and as part of a team.

<br /> <br /> ► OUR WEBSITE: http://www.gi2c.org/internship-in-china-15.html<br /> <br /> Gi2C Internship Programs last from one to three months in a sector of your choice:<br /> <br /> • Finance <br /> • Marketing, PR & Advertising<br /> • International Business & Consulting<br /> • Architecture and Interior design<br /> • Hotels and Tourism<br /> • International Trade<br /> • NGOs & Charities<br /> • Legal <br /> • Pharmaceuticals<br /> • Arts<br /> • IT<br /> • Graphic Design<br /> • Green-Technology and many more. <br /> <br /> Typical daily tasks include conducting research, writing reports, giving presentations, working in teams on strategy, accompanying colleagues on client meetings and business administration.

<br /> <br /> This is an incredible opportunity to gain excellent professional experience and key transferable skills in one of the world’s most important and fastest-growing economies.

<br /> <br /> Approximately 40% of interns will receive genuine job offers at the conclusion of their internship based on their work habits and job performance.<br /> <br /> • Please note: Chinese language skills are not necessary, fluent English is the only language requirement. <br /> <br /> ------------------
<br /> ► To Apply: http://www.gi2c.org/internship-in-china-15.html<br /> 
------------------ <br /> <br /> • Send your current Resume or CV. Shortlisted candidates will be contacted within 72 hours if qualified.<br /> <br /> PLEASE CLICK "APPLY" TODAY AND COMPLETE YOUR APPLICATION ONLINE]]>
http://www.toplanguagejobs.co.uk/job/3846051/INTERNATIONAL-INTERNSHIP-PROGRAM-IN-CHINA-Beijing-Shanghai
Japanese Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, Japanese
Posted: 3rd Aug 2015

Japanese speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Japanese (verbal and written)<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962472/Japanese-Speaking-Customer-Advisor
Italian Speaking Customer Advisor Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Italian
Posted: 3rd Aug 2015

Italian speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Italian (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962692/Italian-Speaking-Customer-Advisor
French Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, French
Posted: 3rd Aug 2015

French speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in French (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962862/French-Speaking-Customer-Advisor
Korean Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Korean
Posted: 3rd Aug 2015

Korean speaking Customer Advisor (Full time and Part time roles)<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Korean (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4963032/Korean-Speaking-Customer-Advisor
Polish Speaking - Adverting Sales - London Salary: Basic + Commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Polish
Posted: 3rd Aug 2015

About us<br /> Ink’s advertising products reach hundreds of millions of travellers each year via targeted advertising on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems as well as print advertising in our portfolio of international in-flight magazines.<br /> Our advertisers can choose exactly which groups of passengers they want to reach with their adverts by using our dynamically generated targeted advertising on print-at-home boarding passes, smartphone boarding passes, web pages and confirmation emails. Advertising is automatically chosen and delivered according to parameters such as destination, origination, gender, class flown and passenger nationality.<br /> According to our industry research, targeted advertising on print-at-home boarding passes is highly effective with 53% of those surveyed saying that they would consider purchasing products advertised on boarding passes. In addition, over a quarter of passengers look at their boarding pass while travelling to the airport, a fifth of passengers still look at their boarding pass once they have boarded the plane and 61% of passengers can recall boarding pass adverts.<br /> Ink offers technology development services and confirmation email/booking email applications to enable travel companies to take advantage of this burgeoning opportunity to connect with travellers.<br /> Our TAD clients include: KLM Royal Dutch Airlines, Germanwings, Tigerair, Brussels Airlines, Cebu Pacific, Eurostar, Ryanair, Hong Kong Airlines, Carlson Wagonlit, easyJet, Air One, GOL, nasair<br /> This is a rapidly evolving area and is a core part of Ink’s growth strategy.<br /> The role<br /> To sell targeted advertising products to new and existing B2C clients, from lead generation and developing new sales channels to closing deals over the phone<br /> High volume, high intensity, high quality calls<br /> Provide excellent customer service to maximise repeat bookings<br /> Identify and create business opportunities to present to new and existing clients<br /> Package <br /> Basic salary dependent on experience<br /> Significant commission earning potential (multiples of salary)<br /> Employee benefits scheme<br /> <br /> <br /> About you<br /> Resilient and driven<br /> Fluent in Polish and English<br /> Motivated to make money, competitive and eager to learn<br /> Strong desire to learn, develop skills and succeed<br /> Accountable and responsible for your actions<br /> Hard worker<br /> Someone who deals with stress positively]]>
http://www.toplanguagejobs.co.uk/job/4972282/Polish-Speaking-Adverting-Sales-London
Spanish Speaking Tourism Customer Care Salary: COMPETITIVE + RELOCATION PACKAGE
Location: United Kingdom, Northern Ireland, Belfast, BT1 3LP
Languages: English, Spanish
Posted: 3rd Aug 2015

Tourism Ireland’s role is to grow overseas tourism revenue and visitor numbers to the island of Ireland, and to help Northern Ireland to realise its tourism potential. Tourism Ireland devises and delivers world-class marketing programmes in over 20 markets across the world and works in close co-operation with industry partners on the island of Ireland as well as the travel trade, online operators, media, air and sea carriers overseas to encourage consumers to “Go where Ireland takes you”.<br /> <br /> Responsibilities:<br /> <br /> * Provides a warm, friendly and personal inbound customer service to prospective visitors to Ireland for tourism and travel through inbound voice, email, web chat and social media. Translates information as required.<br /> * Shine through every interaction by showing a lively interest in customers, have a natural approach in communication, become a local expert and be an advocate for Ireland.<br /> * Provides professional expertise and embraces the client brand in every interaction with the customer making it an individual experience.<br /> * Adherence to agreed processes, service level agreements, individual and team targets.<br /> * Proactively seeks ways to improve the customer experience through each interaction<br /> * Takes ownership to enhance your own learning to ensure sufficient knowledge to excel in the role.<br /> * Multitasks and adapt to a fast paced environment.<br /> * Works with the team in meeting and exceeding targets. <br /> * Continuously searches for improved ways of responding to customer needs through all contact channels.<br /> * Proactively seeks feedback on ways to improve individual and team performance.<br /> <br /> Essential Criteria:<br /> <br /> * Fluency in written and spoken English & Spanish<br /> * 6 months experience in telephone or face to face customer service, building relationships with the customer<br /> * Confidence to assist the customer and ensure the customer receives excellent customer service, goes the extra mile for the customer. Genuine interest and passion for tourism. Having an awareness and promoting the Tourism Ireland brand. <br /> * Understanding and experience of using social media platforms.<br /> * Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale<br /> * Ability to multitask various contact channels to achieve personal and team targets. Plan and prioritise workload in accordance to contact volumes<br /> * Excellent communication skills both verbal and written<br /> * Demonstrates resilience and ability to work on own initiative<br /> * Demonstrates problem solving and share best practice to the overall customer experience, focusing on customer engagement.<br /> * Demonstrates ownership and accountability to achieve deadlines and targets, takes ownership to increase knowledge of Ireland.<br /> <br /> HOURS:<br /> <br /> 40 Hours per week on a rotational shift pattern from Monday to Friday 8am – 11pm and Saturday 10am – 8pm<br /> <br /> SALARY:<br /> <br /> £14,290 per annum gross (taxes to be deducted).<br /> Please note that the salary reflects the low cost of living in Belfast.<br /> <br /> TRAINING/INDUCTION:<br /> <br /> You will receive full training and will consist of acquiring how the client operates, as well as technical and product knowledge, required for the position. There will be assessments ongoing through training and final assessment at the end. All training is conducted in English.<br /> <br /> BENEFITS:<br /> <br /> * Concentrix provides a bright, modern and exciting place to work with excellent staff facilities<br /> * The opportunity to travel and work abroad in a multi-lingual environment<br /> * Performance Related Pay<br /> * Eye Care Provision<br /> * Cycle to Work Scheme<br /> * Childcare Vouchers<br /> * Annual Reward & Recognition Ceremony<br /> * Free cakes and fruit on a Friday!<br /> * 28 days annual leave (rising after 2 years)<br /> * Stakeholder Pension Scheme<br /> * Team and Concentrix events<br /> <br /> RELOCATION PACKAGE:<br /> <br /> * Reimbursement of travel costs (up to £250)<br /> * Accommodation provided on arrival in Belfast<br /> * Relocation class on first day at Concentrix<br /> * Ongoing relocation support<br /> * Advance of salary (if required)]]>
http://www.toplanguagejobs.co.uk/job/2985051/Spanish-Speaking-Tourism-Customer-Care
Global Contact Centre Agent - Manchester - Dutch speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Dutch
Posted: 3rd Aug 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Dutch<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622322/Global-Contact-Centre-Agent-Manchester-Dutch-speaker
Global Contact Centre Agent - Manchester - Korean speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Korean
Posted: 3rd Aug 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Korean<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622352/Global-Contact-Centre-Agent-Manchester-Korean-speaker
French speaking Sales Executives –Travel Media Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, French
Posted: 3rd Aug 2015

About us<br /> INK is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.com<br /> <br /> Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> Excellent communication skills and telephone manners<br /> Fluent in the French language both written and oral <br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> <br /> Why Ink?<br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> International travel opportunities <br /> Significant earning potential<br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/2848242/French-speaking-Sales-Executives-%E2%80%93Travel-Media
German Speaking Key Account Manager DACH Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, German
Posted: 3rd Aug 2015

Sales – Travel Media<br /> <br /> Based in our London office, but with some travel, you will be selling across one or more of our media platforms to clients from a variety of market sectors across a number of countries.<br /> <br /> You will be expected to generate your own quality leads and prospects, and develop your own territory through effective cold calling and client development. You will build business relationships through meaningful conversations with decision makers and delivering nothing less than 5-star service levels. You will also be negotiating at a senior level, and closing business on the phone and face to face every day.<br /> <br /> <br /> What we’re looking for<br /> <br /> * A passion for selling and providing solutions<br /> * Unshakeable belief<br /> * A desire to constantly make yourself and those around you even better <br /> * Excellent and creative sales ability<br /> * A natural happiness and positivity<br /> * A smart approach to problem solving<br /> <br /> What you get in return<br /> <br /> * An opportunity to grow with First class ongoing coaching and development<br /> * A chance to work for a market leader (Ink came 7th in the Investec Hot 100 Real Business List 2012)<br /> * The most original commission and incentives scheme in sales<br /> * A chance broaden your horizons with travel opportunities <br /> * An invitation to join our HappINKness and Dreams initiatives<br /> <br /> About Ink <br /> Ink is the global leader in connecting with travellers. As well as producing more inflight magazines for more airlines than any other company in the world, Ink reaches a captive audience of hundreds of millions of travellers each year with Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and on onboard entertainment systems.<br /> * Ink works with over three dozen airlines, produces media in 17 languages, and sells advertising in over 100 countries. Our travel clients include companies as diverse as Air France-KLM, Air Macau, Bangkok Airways, bmi, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, South African Express, THAI Airways, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air.<br /> * Ink is the owner of the Airline Retail Conference (ARC) in Europe and Asia, the China Travel Retail conference in Shanghai, and produces the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. We also publish CNBC Business magazine and TimeOut Singapore. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/2131251/German-Speaking-Key-Account-Manager-DACH
Advertising Sales Manager Salary: Salary + Commission
Location: Singapore, 486066
Languages: English
Posted: 3rd Aug 2015

Ink is the world’s largest publisher of airline media<br /> We work with 30 airlines, produce 36 inflight magazines, and reach an affluent, captive audience of 700 million travellers through digital channels including websites, mobile apps, boarding passes and onboard entertainment<br /> Our partners include Jetstar, Tiger Air, Scoot, Cebu Pacific Air, American Airlines, United Airlines, easyJet, KLM and SAS; we have 9 offices, 300 staff and advertising clients in more than 100 countries<br /> For more on our award winning magazines, growing readerships, cutting-edge digital products and culture of success, visit www.ink-global.com<br /> <br /> About the role<br /> Reporting to the Commercial Director, you will publish 2 inflight magazines, with responsibility for revenue, profitability and growth<br /> You will manage, empower and inspire a sales team to ensure targets are achieved<br /> You will lead by example and introduce new advertisers to our media<br /> <br /> More about the role<br /> You will define and execute the sales strategy on your titles, from the product and target markets to volume and yield management<br /> You will train and develop your team to deliver on their KPIs, grow year on year, and be ready to succeed you when you’re promoted<br /> The role is vital to the cultural management of the sales floor, and you will work closely and cordially with the compliance, production and editorial teams<br /> Ink media is produced for passengers, not by passengers; you will have personal sales targets and the opportunity to cross-sell into the entire global portfolio<br /> Accurate forecasting is key to the role, as are timely reports that show off your success<br /> <br /> About you<br /> Jaw-dropping proven record of advertising sales management<br /> Knowledgeable about print media, advertising and travel<br /> A motivational leader who is accountable and loves attention to detail<br /> Ready to pitch in, driven to make a difference, hungry for success<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4550812/Advertising-Sales-Manager
Customer Service Team Manager - Night Shift Salary: Competitive Salary + Bonus + Shift Uplift + free lunch
Location: United Kingdom, London, East London, E14 9GE
Languages: English
Posted: 3rd Aug 2015

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com Customer Service Centre (UK) Ltd, one of the support companies in the United Kingdom, is looking for a Team Manager (Night Shift).<br /> <br /> How would you lead a Customer Service team in a high paced and international environment to excel? At Booking.com, Customer Service Team Leaders pair good leadership skills with a passion for excellent customer service and getting things done mentality.<br /> <br /> Your challenge:<br /> <br /> In this unique position you encourage, provide focus and support your team achieve their goals. You create a safe working environment and analyze, plan and troubleshoot work activities. You nurture (multicultural) talent and lead by understanding your people.<br /> <br /> Our multilingual Customer Service team provides dedicated assistance and advocacy to make sure stays meet or exceed their expectations. Together with your team you find solutions, formulate new ideas and embrace change. Your team consists of around 15 international Customer Service Executives. <br /> <br /> You report directly to the Customer Service Manager of this location, which is in the Canary Wharf area of London.<br /> <br /> You will manage a team of about 15 talented Customer Services Executives. You will lead them, develop them and make sure that they are consistently able to provide excellence in Customer Service.<br /> <br /> We provide you with:<br /> A permanent contract<br /> 40 working hours per week ( on the dedicated night shift)<br /> Quarterly performance bonus if 100% of goals are achieved<br /> If needed we will supply you with a relocation package. This package varies upon countries.<br /> Dynamic and fast paced work environment<br /> Booking Benefit (get discount on your Booking.com reservations)<br /> Access to shopping, gym and restaurant discounts locally<br /> Booking.com B.V. is the world leader in booking accommodations online and its growth provides you with constant challenges and chances for growth.<br /> <br /> You bring:<br /> Bachelors level degree;<br /> Minimum 3 year’s people management experience in an international environment;<br /> Experience within a customer support services;<br /> Advanced English and preferably another language;<br /> Able to work the night shift hours (an 8-hour shift scheduled between 22:00 to 09:30)]]>
http://www.toplanguagejobs.co.uk/job/5590282/Customer-Service-Team-Manager-Night-Shift
Italian Speaking Tourism Customer Care Salary: COMPETITIVE + RELOCATION PACKAGE
Location: United Kingdom, Northern Ireland, Belfast, BT1 3LP
Languages: English, Italian
Posted: 3rd Aug 2015

Tourism Ireland’s role is to grow overseas tourism revenue and visitor numbers to the island of Ireland, and to help Northern Ireland to realise its tourism potential. Tourism Ireland devises and delivers world-class marketing programmes in over 20 markets across the world and works in close co-operation with industry partners on the island of Ireland as well as the travel trade, online operators, media, air and sea carriers overseas to encourage consumers to “Go where Ireland takes you”.<br /> <br /> <br /> Responsibilities:<br /> <br /> • Provides a warm, friendly and personal inbound customer service to prospective visitors to Ireland for tourism and travel through inbound voice, email, web chat and social media. Translates information as required.<br /> • Shine through every interaction by showing a lively interest in customers, have a natural approach in communication, become a local expert and be an advocate for Ireland.<br /> • Provides professional expertise and embraces the client brand in every interaction with the customer making it an individual experience.<br /> • Adherence to agreed processes, service level agreements, individual and team targets.<br /> • Proactively seeks ways to improve the customer experience through each interaction<br /> • Takes ownership to enhance your own learning to ensure sufficient knowledge to excel in the role.<br /> • Multitasks and adapt to a fast paced environment.<br /> • Works with the team in meeting and exceeding targets. <br /> • Continuously searches for improved ways of responding to customer needs through all contact channels.<br /> • Proactively seeks feedback on ways to improve individual and team performance.<br /> <br /> <br /> <br /> <br /> SKILLS:<br /> <br /> Essential Criteria:<br /> <br /> • Fluency in written and spoken English and fluent in Dutch, German, French, Italian or Spanish<br /> • Customer Focus – 6 months experience in telephone or face to face customer service, building relationships with the customer<br /> • Specialist Expertise – Confidence to assist the customer and ensure the customer receives excellent customer service, goes the extra mile for the customer. Genuine interest and passion for tourism. Having awareness of, and promoting the Tourism Ireland brand. Understanding and experience of using social media platforms.<br /> • Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale<br /> • Planning & Organising - Ability to multitask various contact channels to achieve personal and team targets. Plan and prioritise workload in accordance to contact volumes<br /> • Effective Communication - Excellent communication skills both verbal and written<br /> • Resilience - Demonstrates resilience and ability to work on own initiative<br /> • Problem Solving - Demonstrates problem solving and share best practice to the overall customer experience, focusing on customer engagement.<br /> • Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets, takes ownership to increase knowledge of Ireland.<br /> <br /> <br /> <br /> SALARY:<br /> <br /> £6.94/hour (equivalent to annual salary of £14,435 per annum gross) taxes to be deducted. <br /> <br /> Monthly Pay:<br /> <br /> You will be paid on the last working day of each month directly into your bank account. Your payment will cover the period from 22nd of the previous month to 21st of the current month. <br /> If you start after 21st of a month, you will not receive your first payment until the following month.<br /> <br /> Weekly Pay:<br />  Week 1 – work<br />  Week 2 – Process payment<br />  Week 3 – Receive payment on Monday for week 1<br /> <br /> All Concentrix staff must have a UK bank account in their own name and must provide these details to us on their first day of employment (exceptions made for those who are relocating to the UK). <br /> <br /> <br /> HOURS OF WORK <br /> <br /> 40 Hours per week on a rotational shift pattern from Monday to Friday 8am – 11pm and Saturday 10am – 8pm<br /> <br /> Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.<br /> <br /> Flexibility is important. Obligations placed upon you and tasks required of you will inevitably vary and develop with the growth of the company. Therefore as and when considered necessary or appropriate you are liable to transfer to or undertake other duties, within your competence and within reason, to meet fluctuations or priorities in work demands. <br /> <br /> <br /> <br /> TRAINING/INDUCTION<br /> <br /> Training will be conducted over 1 week.<br /> <br /> No absence or lateness during this period. There will be assessments ongoing through training and final assessment at the end. All training is conducted in English.<br /> <br /> Training is ongoing as there will be new products and changes. During the training you will be receiving ‘real life’ calls in a controlled environment. This will be monitored and assessed by quality and your trainer and feedback will be given<br /> <br /> <br /> HOLIDAYS<br /> <br /> 21 Holiday, Stat days & your birthday day off. <br /> <br /> Holidays cannot be taken in the first month of employment. In months 2 and 3 of probation, holidays can be taken if accrued. <br /> PROBATION PERIOD:<br /> There is a 3 month probationary period before confirmation of your contract status.<br /> <br /> If absence and lateness occur during probation (includes training/nesting and first 2 months on the floor) this could impact the decision on whether you pass your probation period.<br /> <br /> ¬¬¬¬¬¬¬¬¬¬¬<br /> RELOCATION PACKAGE (If relocating from outside Northern Ireland):<br /> • Reimbursement of travel costs (up to £250)<br /> • Accommodation provided on arrival in Belfast city centre hotel<br /> • Relocation class on first day at Concentrix<br /> • Ongoing relocation support – assistance with bank account, National Insurance, etc<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5324682/Italian-Speaking-Tourism-Customer-Care
Advertising Sales Executive - Singapore Salary: 20000 - 30000
Location: Singapore, 486066
Languages: English
Posted: 3rd Aug 2015

About us<br /> Ink’s advertising products reach hundreds of millions of travellers each year via targeted advertising on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems as well as print advertising in our portfolio of international in-flight magazines.<br /> Our advertisers can choose exactly which groups of passengers they want to reach with their adverts by using our dynamically generated targeted advertising on print-at-home boarding passes, smartphone boarding passes, web pages and confirmation emails. Advertising is automatically chosen and delivered according to parameters such as destination, origination, gender, class flown and passenger nationality.<br /> According to our industry research, targeted advertising on print-at-home boarding passes is highly effective with 53% of those surveyed saying that they would consider purchasing products advertised on boarding passes. In addition, over a quarter of passengers look at their boarding pass while travelling to the airport, a fifth of passengers still look at their boarding pass once they have boarded the plane and 61% of passengers can recall boarding pass adverts.<br /> Ink offers technology development services and confirmation email/booking email applications to enable travel companies to take advantage of this burgeoning opportunity to connect with travellers.<br /> Our TAD clients include: KLM Royal Dutch Airlines, Germanwings, Tigerair, Brussels Airlines, Cebu Pacific, Eurostar, Ryanair, Hong Kong Airlines, Carlson Wagonlit, easyJet, Air One, GOL, nasair<br /> This is a rapidly evolving area and is a core part of Ink’s growth strategy.<br /> The role<br /> To sell targeted advertising products to new and existing B2C clients, from lead generation and developing new sales channels to closing deals over the phone<br /> High volume, high intensity, high quality calls<br /> Provide excellent customer service to maximise repeat bookings<br /> Identify and create business opportunities to present to new and existing clients<br /> Package <br /> Basic salary dependent on experience<br /> Significant commission earning potential (multiples of salary)<br /> Employee benefits scheme<br /> <br /> About you<br /> Resilient and driven<br /> Motivated to make money, competitive and eager to learn<br /> Strong desire to learn, develop skills and succeed<br /> Accountable and responsible for your actions<br /> Hard worker<br /> Someone who deals with stress positively]]>
http://www.toplanguagejobs.co.uk/job/4577582/Advertising-Sales-Executive-Singapore
Bilingual Sales Executive – Travel Media Salary: Excellent Salary
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish, Dutch, Finnish, French, German, Norwegian, Swedish, Swiss German
Posted: 3rd Aug 2015

About us<br /> <br /> Ink is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> <br /> We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.com and our Facebook page www.facebook.com/#!/happINKness?fref=ts<br /> <br /> Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. <br /> <br /> Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> <br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> <br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> <br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel<br /> <br /> Why Ink?<br /> <br /> Fast moving environment for a market leader in a growth sector Coaching and development programmes for all employees International travel opportunities Significant earning potential.]]>
http://www.toplanguagejobs.co.uk/job/2849382/Bilingual-Sales-Executive-%E2%80%93-Travel-Media
Bilingual Sales Executive TAD – Travel Media Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish, Dutch, Finnish, French, German, Norwegian, Swedish, Icelandic, Swiss German
Posted: 3rd Aug 2015

About us<br /> <br /> Ink is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> <br />  We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> <br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.come and our Facebook page www.facebook.com/#!/happINKness?fref=ts<br /> <br /> About Targeted Advertising (TAD)<br /> <br /> TAD enables our clients to chose exactly which passengers they want to reach with their adverts by using our targeted advertising solutions on print-at-home boarding passes, smart phone boarding passes, web pages and confirmation emails. Advertising is automatically chosen and delivered according to parameters such as destination, origination, gender, class flown and passenger nationality. <br /> <br /> This is a rapidly evolving area and is a core part of Ink’s growth strategy. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. <br /> <br /> Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> <br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> <br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> <br /> Why Ink?<br /> <br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> Significant earning potential]]>
http://www.toplanguagejobs.co.uk/job/2849372/Bilingual-Sales-Executive-TAD-%E2%80%93-Travel-Media
Swedish Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Swedish
Posted: 3rd Aug 2015

Swedish Speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Swedish Speaking Customer Service Executives to join our international team in March & April 2015.<br /> <br /> As a Swedish Speaking Customer Service Executive at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> <br /> Main responsibilities:<br /> <br /> Deliver a high level of customer service by:<br /> answering questions from our Swedish speaking customers while they’re browsing our website<br /> helping each customer find their ideal car<br /> dealing with enquiries between booking and pick-up<br /> answering questions after the rental has finished<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone<br /> <br /> <br /> Our ideal candidate:<br /> <br /> Is passionate about providing the best possible customer experience, every time<br /> Takes responsibility for and ownership of their work<br /> Fluent in English as well as Swedish, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential<br /> Has superb problem-solving skills<br /> Has the flexibility to work the designated shifts<br /> Has a valid UK work permit<br /> <br /> <br /> What rentalcars.com will offer you:<br /> <br /> Full-time (4-week) paid training<br /> Work schedules provided 4-6 weeks in advance<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop and advance<br /> Performance based bonus plan<br /> Paid holiday time<br /> Pension scheme<br /> A variety of “people perks”: unlimited hot & cold beverages, discounts for a wide range of restaurants, entertainment venues and leisure, social events, free eye tests, childcare vouchers, cash for employee referrals, paid induction training, on-going learning & development, rewards for length of service/special birthdays, new arrivals, milestones and special car hire rates for you, your family & your friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/5252142/Swedish-Speaking-Customer-Advisor
Finnish Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, Finnish
Posted: 3rd Aug 2015

Finnish Speaking Customer Advisor <br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Finnish Speaking Customer Advisors to join our international team.<br /> <br /> As a Finnish Speaking Customer Advisors at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> • Deliver a high level of customer service by:<br />  Answering questions while they’re browsing our website.<br />  Helping each customer find their ideal car.<br />  Dealing with enquiries between booking and pick-up.<br />  Answering questions after the rental has finished.<br /> • Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> • Is passionate about providing the best possible customer experience, every time.<br /> • Takes responsibility for and ownership of their work.<br /> • Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> • Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> • Has a valid UK work permit.<br /> • Fluent in Finnish, both spoken and written.<br /> <br /> What rentalcars.com will offer you<br /> • Paid 4 week induction training.<br /> • Work schedules provided 4-6 weeks in advance.<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester.<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> • Performance based bonus plan.<br /> • Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> • Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> • Pension scheme.<br /> • A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5047902/Finnish-Speaking-Customer-Advisor
Dutch Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, Dutch
Posted: 3rd Aug 2015

Dutch Speaking Customer Advisor <br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Dutch (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962432/Dutch-Speaking-Customer-Advisor
French speaking Lodging Partner Associate I Salary: Competitive
Location: Czech Republic, Praha, Prague
Languages: English, French
Posted: 3rd Aug 2015

Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.<br /> <br /> You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.<br /> <br /> At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.<br /> <br /> Your key responsibilities will include: <br /> • Responding to inventory management inquiries.<br /> • Contacting lodging partners to resolve issues (questions, changes, etc.).<br /> • Proactively call lodging partners to resolve any anticipated future issues.<br /> • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.<br /> • Providing supplier self-service support and maintenance.<br /> • Maintaining strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhering to defined procedures, standards and performance expectations.<br /> <br /> Experience, skills and education:<br /> • Fluent proficiency & comprehension in Russian & English is required<br /> • (High School Diploma, University Degree. Some college preferred)<br /> • Experience in customer service oriented industry.<br /> • Hotel/Travel -industry experience preferred.<br /> • Experience with Microsoft Office products and various call centre support programs.<br /> <br /> Core competencies:<br /> <br /> Drive for Results <br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.<br /> • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.<br /> • Results-oriented individual who will take ownership of problem resolution.<br /> • Excellent time-management, organizational, multi-task and prioritization skills.<br /> Written & Spoken Communications <br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • Keen eye for detail and high level of accuracy.<br /> <br /> Listening <br /> • Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding. <br /> Work Effectively with Superiors & Peers <br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> <br /> Analytical Problem Solving & Decision-Making <br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.<br /> <br /> In return, you become part of high performing team with career opportunities… (add EVP)<br /> <br /> About Expedia Inc.<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> <br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive.<br /> <br /> The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to hundreds of thousands of hotels, hundreds of airlines, tour operators, car rental companies and destination services supply partners.<br /> <br /> About Lodging Partner Services (LPS)<br /> <br /> Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers.<br /> <br /> As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).<br /> <br /> We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization.<br /> <br /> We Bring You the World.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5361302/French-speaking-Lodging-Partner-Associate-I
Technical Support Rep (6months contract) Salary: Competitive
Location: Czech Republic, Praha, Prague
Languages: English
Posted: 3rd Aug 2015

Technical Support Representative<br /> <br /> Position Overview:<br /> <br /> The Expedia, Inc. IT Service Desk is in search of experienced, highly skilled, Technical Support Representatives. This exciting opportunity of being part of a Global IT Service Desk for Expedia, Inc. Core job responsibilities include providing responsive technical phone support for application, hardware, OS, network, and telecom issues. Creating and maintaining accurate trouble tickets which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem.<br /> <br /> Experience: Minimum 6 months to 1 year Service Desk experience<br /> <br /> <br /> Responsibilities:<br /> <br /> • Apply entry-level technical support and functional knowledge.<br /> • Apply company policies and procedures to resolve standard and, occasionally, non-recurring issues<br /> • Escalation and notification of maintenance and outage activity<br /> • Systems analysis and support for Internet based solutions.<br /> <br /> <br /> Qualification: (Knowledge, Skills, and Abilities)<br /> <br /> • Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times<br /> • Ability to handle call escalations with tact and good humor to diffuse tense end user situations<br /> • Skill in communicating information effectively<br /> • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems<br /> • Strong written communication skills<br /> • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions<br /> • Ability to perform proactively and prevent recurrences whenever possible<br /> • Ability to successfully communicate with inter-organizational and outside customer/vendor contacts<br /> • Ability to work well with people from different disciplines with varying degrees of technical experience<br /> • Candidate should be able to work non-standard business hours<br /> <br /> <br /> Proficiencies:<br /> <br /> Operating Systems:<br /> <br /> Windows 7 – intermediate<br /> Mac – user knowledge<br /> MS Office 2010<br /> Knowledge of Office 2013<br /> Mobile Devices including IPhone, Android, Blackberry and Windows Mobile<br /> <br /> VPN<br /> Active Directory ]]>
http://www.toplanguagejobs.co.uk/job/5361312/Technical-Support-Rep-6months-contract
Fraud Analyst English + French and/or German speaking Salary: Competitive
Location: Czech Republic, Praha, Prague
Languages: English, French, German
Posted: 3rd Aug 2015

Fraud Analyst English +French and/or German speaking<br /> <br /> Essential Functions:<br /> <br /> • Monitors numerous real- time queues and analyzes high-risk transactions from specified points-of-sale within the business portfolio;<br /> • Independently determines if transactions are fraudulent and should be canceled and refunded, or are legitimate and should be processed and fulfilled;<br /> • Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses;<br /> • Contacts and effectively communicates with customers, banks, and suppliers via multiple channels (phone, email, fax);<br /> • Effectively manages incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers; resolves all issues within established service-level agreements;<br /> • Maintains or exceeds established standards for customer service, and resolves minor issues with little or no supervision; escalates complex issues as necessary;<br /> • Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner;<br /> • Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity;<br /> • May conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity<br /> • May execute standard SQL database queries to retrieve data and produce standardized reports<br /> • May analyze or assist with analysis of acquired data and reports to identify new fraudulent activity<br /> • May assist in identification and escalation of bugs, fraud data/weight abnormalities and technical problems<br /> • May assist with or perform special projects in a timely manner, as requested<br /> • Maintains or exceeds required performance standards<br /> <br /> <br /> Qualifications & Requirements:<br /> <br /> • Strong communication skills, self-motivation and results-oriented approach;<br /> • Demonstrated customer service, organizational, and analytical skills;<br /> • Confidence in making instinctual decisions with little or no supervision;<br /> • Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently;<br /> • Abide strictly by the company data protection policies safe guarding confidential and personal information;<br /> • Maintain professionalism at all times while on company premises and/or while representing Expedia, Inc.;<br /> • Strong internet research, Microsoft Office, and overall PC skills; SQL experience a plus;<br /> • Requires shift-work, including weekends, non-business hours and holidays;<br /> • May require more than 8 hours per day/40 hours per week; may be requested to work on non-scheduled days;<br /> • May require foreign-language fluency equivalent to a native speaker for International positions;<br /> • Successful completion of a company-prescribed background check.<br /> <br /> <br /> Experience:<br /> <br /> • Minimum Requirements: Fluency in English & French and or German<br /> • Education: Bachelor's degree preferred.<br /> • 1+ years customer service experience preferred; call center, airline or travel agency experience a plus;<br /> • Previous risk analysis experience is preferred.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5361342/Fraud-Analyst-English-French-and-or-German-speaking
German speaking Lodging Partner Associate I Salary: Competitive
Location: Czech Republic, Praha, Prague
Languages: English, German
Posted: 3rd Aug 2015

Lodging Partner Associate I<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.<br /> <br /> You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.<br /> <br /> At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.<br /> <br /> Your key responsibilities will include: <br /> <br /> • Responding to inventory management inquiries. <br /> • Contacting lodging partners to resolve issues (questions, changes, etc.). <br /> • Proactively call lodging partners to resolve any anticipated future issues.<br /> • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.<br /> • Providing supplier self-service support and maintenance. <br /> • Maintaining strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhering to defined procedures, standards and performance expectations.<br /> <br /> Experience, skills and education:<br /> • Fluent proficiency & comprehension in German & English is required<br /> • (High School Diploma, University Degree. Some college preferred) <br /> • Experience in customer service oriented industry. <br /> • Hotel/Travel -industry experience preferred.<br /> • Experience with Microsoft Office products and various call centre support programs.<br /> <br /> Core competencies:<br /> <br /> Drive for Results <br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.<br /> • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.<br /> • Results-oriented individual who will take ownership of problem resolution.<br /> • Excellent time-management, organizational, multi-task and prioritization skills. Written & Spoken Communications <br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication. <br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • Keen eye for detail and high level of accuracy. Listening <br /> • Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding. Work Effectively with Superiors & Peers <br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> <br /> Analytical Problem Solving & Decision-Making<br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.<br /> <br /> In return, you become part of high performing team with career opportunities… (add EVP) About Expedia Inc.<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> <br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive.<br /> <br /> The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to hundreds of thousands of hotels, hundreds of airlines, tour operators, car rental companies and destination services supply partners.<br /> <br /> About Lodging Partner Services (LPS)<br /> <br /> Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers.<br /> <br /> As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).<br /> <br /> We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization.<br /> <br /> We Bring You the World.<br /> <br /> *LI-JV1<br /> LPS-GSO-EMEA-MLCC]]>
http://www.toplanguagejobs.co.uk/job/5361352/German-speaking-Lodging-Partner-Associate-I
French speaking Concierge Service Specialist Salary: Competitive Salary + Shift Allowance + Relocation Assistance + Development Opportunities + Generous Range of Benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Peterborough
Languages: English, French
Posted: 27th Jul 2015

WhiteConcierge provides a global concierge service for the world’s leading banks and credit card companies. They operate on a 24/7 basis in 4 languages, serving their customer base. <br /> <br /> The successful candidate will be dealing with some extraordinary requests on behalf of some demanding customers. Whatever a customer needs and wherever they are in the world (provided it is legal and ethical), you will be expected to deliver solutions to delight them.<br /> <br /> As a Concierge Service Specialist you will be responsible for providing world class customer service. You will be responsible for taking personal ownership for researching and delivering customer focused tailor made solutions. <br /> <br /> KEY RESPONSIBILTIES:<br /> <br /> • Answering incoming calls in either French & English<br /> • Managing incoming requests from VIP clients in a timely manner<br /> • Ensuring quality service is delivered and targets are met<br /> • Share knowledge on travel destinations, special interests, events and suppliers <br /> • Recording accurate customer records <br /> <br /> THE CANDIDATE: We are looking for French / English speaking concierge service specialists who have an incredible passion and drive for perfection. <br /> <br /> You must be a team player with the ability to multitask and effectively manage your time, whilst delivering exceptional customer service. <br /> <br /> Key Experience preferred for the role:-<br /> <br /> • Fluency in English & French to Native Level (C1/C2) - verbal and written communication<br /> • Strong customer service skills <br /> • Excellent telephone manner and interpersonal skills<br /> • Excellent organisational and time management skills<br /> • Proficient IT skills <br /> <br /> WORKING HOURS: Shift pattern<br /> <br /> <br /> START DATE: August 2015<br /> <br /> WhiteConcierge Ltd is an equal opportunities employer. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5561622/French-speaking-Concierge-Service-Specialist
German speaking Customer Service Representative Salary: Attractive
Location: Greece, Athens
Languages: English, German
Posted: 31st Jul 2015

Our client, a classified BPO - Business Process Outsourcing company - is looking for German Speaking people to work in an International Environment in their office in sunny Athens,Greece.. <br /> <br /> The main duties will be:<br /> <br /> • Deliver multilingual communications across a wide variety of channels, aided by automation<br /> • Manage and coordinate corrective action processes<br /> • Provide customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environment<br /> • Offer rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution<br /> • Problem solving/Complaint Handling<br /> • To provide a top level of customer service via your native language and on occasion English as well. This communication is through a variety of channels such as emails, phone calls and live chats<br /> <br /> <br /> The company is offering a relocation package and provide a very good service to their employees (a company doctor, social events, product discounts, paid training, extra overtime paid, free Greek classes, on site canteen, free outdoor activities,..)<br /> <br /> Requirement:<br /> <br /> - To be fluent in German and in English<br /> - Having some experiences in customer service<br /> - Being motivated and willing to work in an international environment<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5229502/German-speaking-Customer-Service-Representative
Brno, Czech Republic - German speakers required (CS) Salary: Attractive salary + Relocation Package
Location: Czech Republic, Jihomoravsky, Brno
Languages: English, German
Posted: 3rd Aug 2015

Wollen Sie mal richtig abheben und durchstarten?<br /> <br /> Eine internationale Fluggesellschaft sucht Sie als Mitarbeiter. <br /> Habe Sie in der Vergangenheit schon als Kundenservice Agent gearbeitet, oder auch schon einige Erfahrung gesammelt im Touristikbereich? Dann sind Sie der richtige Kandidat. <br /> <br /> Our client is a leading European airline that is running its customer service centre in Brno. <br /> We can help with visa for non EU nationals.<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Basic PC knowledge<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> • For candidates who need necessary work permits and Visa - the client will help you to get necessary documents.<br /> • Discount in Flights to anywhere!<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation <br /> • Performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organization<br /> • Possibility to attend future trainings abroad!<br /> • Relocation package provided <br /> <br /> About Brno:<br /> <br /> Brno has the perfect opportunity for you based in the heart of the Czech Republic. Not only does the magnificent city of Brno offer you a rich and stimulating cultural extravaganza, it is famed for architectural beauty and a revitalizing nightlife.<br /> <br /> APPLY:<br /> <br /> Contact Shivani at ShivaniV@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/5494042/Brno-Czech-Republic-German-speakers-required-CS
Operations Manager - Customer Services - Japanese JP-Tokyo Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Japanese
Posted: 10th Jul 2015

Operations Manager - Customer Services - Japanese Language - relocate to Tokyo <br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> The Manager of Travel Operations provides vision, leadership, and guidance to each team leader and associates in the key operating areas through performance and goal setting. Effectively communicates with team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develops tactical plans to reach these goals.<br /> <br /> <br /> <br /> Youi will manage the daily operations of the call center division of the business and ensure the call center meets agreed service levels, statistics and targets set out by the Director of Operations.<br /> <br /> <br /> <br /> Responsibilities: <br /> <br /> * Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and competing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.<br /> * Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.<br /> * Ensure all call center agents have performance appraised by monthly one to one sessions and continuous motivational methods are employed throughout the year.<br /> * Ensure the call center is resourced adequately by shift and make necessary adjustments in line with this.<br /> * Reduce attrition levels within the call center.<br /> * Ensure that customer care specialists and team leaders are empowered.<br /> * Fosters associates to learn, develop and adapt to a constantly changing work environment. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. Determines training requirements. Ensures timely and effective training is delivered to enhance skills of the team. Implements initiatives and processes to improve all aspects of the department.<br /> * Manage daily performance of multiple supervisors in a fast paced call center environment.<br /> * Establish clear roles, directions, responsibilities, and performance requirements for call center supervisors.<br /> * Lead by example to directly and indirectly motivate and generate enthusiasm among call center employees.<br /> * Consistently build and maintain positive team morale.<br /> * Research and analyze root cause of problems, identify trends and recurring problems, and suggest resolutions.<br /> * Ensures that the division executes on business continuity and security processes.<br /> * Create and suggest leadership and executive programs for the team leaders.<br /> * Create the annual, quarterly and monthly plans of the call center division assigned, have these plans approved by the operations director then implement.<br /> * Review plans and proposals created by team leaders and customer care associates.<br /> * Reward and recognize performance.<br /> * Ensure that the working environment is in line with the vision, mission and values.<br /> * Cultivate a culture of ownership amongst department employees by involving employees in problem-solving and decision making as much as possible.<br /> * Responds to escalated inquiries, complaints, and disputes from customers and internal business partners.<br /> * Oversee the workflow management and quality of work, ensuring overall compliance with government regulations/local laws of the land.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Minimum of 10 years of experience in the BPO / Contact center environment.<br /> * Minimum of 4 years of experience as a senior supervisor, junior management or management experience.<br /> * At least a college graduate (4-year course), university degree.<br /> * Excellent verbal and written communication skills in both Japanese and English.<br /> * Skill in providing excellent customer experience.<br /> * Knowledge of PC applications / tech savvy.<br /> * Ability to work with very minimal guidance or supervision in a time critical environment.<br /> * Strong time management skill.<br /> * Immaculate telephone manners and communication skills.<br /> * Excellent listening skills, critical-thinker with attention to detail.<br /> * Ability to work in both a team environment and autonomously.<br /> * Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance.<br /> * Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments.<br /> * Must be able to handle multiple projects and effectively manage different timelines.<br /> * Must be an assertive team player with high energy to work in fast-paced environment.<br /> <br /> <br /> <br /> For candidates applying from another country:<br /> <br /> * A minimum of 2 years of work experience and a Bachelor's Degree is required, or<br /> * A minimum of 5 years of work experience and a Diploma.<br /> <br /> <br /> <br /> Next Step:<br /> <br /> You are a fluent Japanese speaker, bring what we are looking for and the role appeals to you - then do not hesitate and send your CV today. Relocation assistance will be provided for eligible candidates.]]>
http://www.toplanguagejobs.co.uk/job/5491392/Operations-Manager-Customer-Services-Japanese-JP-Tokyo
French speaking Customer Support Representative Salary: Attractive
Location: Greece, Athens
Languages: English, French
Posted: 31st Jul 2015

Our client, a classified BPO - Business Process Outsourcing company - is looking for French Speaking people to work in an International Environment in their office in sunny Athens, Greece.. <br /> <br /> The main duties will be:<br /> <br /> • Deliver multilingual communications across a wide variety of channels, aided by automation<br /> • Manage and coordinate corrective action processes<br /> • Provide customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environment<br /> • Offer rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution<br /> • Problem solving/Complaint Handling<br /> • To provide a top level of customer service via your native language and on occasion English as well. This communication is through a variety of channels such as emails, phone calls and live chats<br /> <br /> <br /> The company is offering a relocation package and provide a very good service to their employees (a company doctor, social events, product discounts, paid training, extra overtime paid, free Greek classes, on site canteen, free outdoor activities,..)<br /> <br /> Requirement:<br /> <br /> - To speak French as a native level and be fluent in English<br /> - Having some experiences in customer service<br /> - Being motivated and willing to work in an international environment<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5229332/French-speaking-Customer-Support-Representative
Airline company looking for German speakers -Brno Salary: Very attractive + Relocation
Location: Czech Republic, Jihomoravsky, Brno, Brno
Languages: English, German
Posted: 3rd Aug 2015

Customer Service Consultant in Brno which is the second largest city of the Czech Republic. Being a historical city with loads of interesting places around. The city offers plenty of opportunities to spend time pleasantly.<br /> <br /> The interview process will be done by Skype and phone for candidates that are outside the Czech Republic.<br /> <br /> Location: Brno (Czech Republic)<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses for successful candidates) <br /> <br /> If you are interested in that position please send you CV for eduardog@mgirecruitment.com <br /> <br /> Our client is a huge airline company, counting with a multicultural ambient, offering loads of benefits including visa for their professionals it is a constant growing business opening opportunities for people across the globe.]]>
http://www.toplanguagejobs.co.uk/job/5425352/Airline-company-looking-for-German-speakers-Brno
Travel Consultant (m/f) with Finnish and English Salary: 1000€ net / month
Location: Estonia, Tallinn
Languages: English, Finnish
Posted: 3rd Aug 2015

<br /> We are currently recruiting for Customer Service Representatives / Travel Consultants (m/f) with the following language combination: Finnish + English<br /> <br /> <br /> <br /> Our client is a global provider of world class innovative, analytics-driven business solutions and services looking for Travel Consultants (m/f) for the location in Tallinn.<br /> <br /> <br /> <br /> Tasks include:<br /> <br /> •Anwering questions and giving advice to customers in the required language<br /> •Ensure the highest level of customer satisfaction<br /> <br /> <br /> <br /> Your Profile:<br /> <br /> •Excellent command of Finnish & English<br /> •Excellent communication skills, you know how to listen and have a desire to help<br /> •Very comfortable working with computer<br /> •Interested in the airline and travel business<br /> •Can work full time<br /> • Prefer to work in shifts and can work in day, evening and night shifts<br /> <br /> <br /> <br /> The offer:<br /> <br /> • Full time job, starting date 13th of April (alternative: 27th of April)<br /> • Initial training<br /> • An attractive salary<br /> • Experience in working in an international environment at an international company<br /> • Good working environment in Tallinn city center<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4952132/Travel-Consultant-m-f-with-Finnish-and-English
Japanese Speaking Supervisor Salary: 20000-40000
Location: United Kingdom, London, West London, West London
Languages: English, Japanese
Posted: 31st Jul 2015

Title: Japanese Speaking Supervisor <br /> Location: West London<br /> Contract type: Permanent with 3 months' probation period<br /> Hours: 35 hours per week<br /> Salary: 26-40k per annum (Competitive; depends on skills and experiences)<br /> Starting date: ASAP<br /> <br /> International travel organization is searching for a Japanese Speaking Supervisor in one of their Departments.<br /> <br /> Responsibilities:<br /> - Supervising team members in their roles and assist the Department Manager on the team management <br /> - Conduct good products planning and strong and stable purchasing of hotels and other arrangements for each tour in order to provide quality tours to our clients<br /> - Liaise with the head office in Japan and our European suppliers to conduct a quality planning and materialisation of the products <br /> - Purchasing and making quotations of hotels and other arrangements <br /> - Deal with customer care 24/7 phone calls on rotation basis with other employees<br /> - Team management and supervision of the team members' job<br /> - Maintain good relationships with our suppliers<br /> <br /> Required Skills:<br /> - Excellent communication and inter-personal skill<br /> - Fluent both in Japanese and English<br /> - Strong IT skills (Word, Excel, PPT and travel operation system)<br /> - Good leadership and management skills<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5583952/Japanese-Speaking-Supervisor
Japanese Speaking Tour Coordinator Salary: 20000-28000
Location: United Kingdom, London, West London, West London
Languages: English, Japanese
Posted: 31st Jul 2015

Title: Japanese Speaking Tour Coordinator <br /> Location: West London<br /> Contract type: Permanent with 3 months' probation period<br /> Hours: 35 hours per week<br /> Salary: 20-28k (Competitive; depends on skills and experiences)<br /> Starting date: ASAP<br /> <br /> International travel organization is searching for a Japanese Speaking Tour Coordinator in one of their Departments.<br /> <br /> Responsibilities:<br /> - Conducts good products planning and strong and stable purchasing of hotels and other necessary arrangements for each tour in order to provide quality tours to our clients<br /> - Liaise with the head office in Japan and our European suppliers to conduct a quality planning and materialisation of the products <br /> - Purchasing and making quotations of hotels and other arrangements <br /> - Deal with customer care 24/7 phone calls on rotation basis with other employees<br /> - Maintain good relationships with our suppliers<br /> <br /> Required Skills:<br /> - Excellent communication and inter-personal skill<br /> - Fluent both in Japanese and English<br /> - Strong IT skills (Word, Excel, PPT and travel operation system)<br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5584802/Japanese-Speaking-Tour-Coordinator
Spanish or French speaking International Medical Assistance Coordinator Salary: 18000-19000
Location: United Kingdom, London, South London, Croydon
Languages: English, French, Italian, Spanish
Posted: 31st Jul 2015

Job Title: Spanish or French speaking International Medical Assistance Coordinator<br /> Skills: Fluent Italian, strong client support skills<br /> Salary: £18-19k + benefits.<br /> Location: Croydon<br /> Hours: 35 hours a week including weekends and night shifts <br /> Status: Permanent<br /> <br /> In this challenging role you will provide an efficient and very professional response to worldwide requests for medical assistance <br /> <br /> Your duties:<br /> <br /> o Handle all contact promptly and professionally until case closure.<br /> o Provide specialist linguist support where appropriate.<br /> o Ensure that the relevant Team Manager/Manager is informed of any potential problem.<br /> o Utilise resources to provide the most appropriate solution<br /> o Work closely with the in house medical team <br /> o Monitor all aspects of the assistance to ensure that all services are provided <br /> o Ensure high risk and high profile cases are referred to the Manager <br /> <br /> Your background:<br /> <br /> o Fluent in Spanish or French<br /> o IT literate<br /> o Good verbal and written communication<br /> o Good geographical knowledge<br /> o Proven call centre or travel industry experience<br /> o Proven experience of providing excellent customer service within a pressurised environment<br /> o Excellent inter-personal skills and ability to work successfully within a diverse team<br /> o Self-motivated and enthusiastic<br /> o Proactive, quick thinking, flexible and adaptable to changing situations<br /> o Responsible and confident approach to work duties<br /> o Diplomatic<br /> o Excellent listening skills and verbal communication<br /> o Excellent communicator<br /> o Detailed and methodical in approach to work<br /> o Ability to work under pressure and meet deadlines<br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5582192/Spanish-or-French-speaking-International-Medical-Assistance-Coordinator
GermanSenior Travel Consultant, East Sussex, £20-£23k+ OTE Salary: 20-£23k+ OTE
Location: United Kingdom, South East, East Sussex
Languages: English, French
Posted: 28th Jul 2015

Client: Our client is a leading company in the travel industry. They now have a vacancy for a German Senior Sales Consultant in their Brighton headquarters.<br /><br /> <br /><br /> Role: In this German Sales Representative position you must support and direct reports by actively participating and leading client and prospect meetings. Meet and exceed personal sales targets by converting enquiries into firm sales and adding value to existing bookings. The newcomer must consistently monitor the sales activity of the team, and track the results to ensure targets are being met. Resolve problems that may arise and be hands on performing the day to day activities of business travel including flights. It is also your role to qualify interest on incoming leads and organize meetings and work closely with marketing to monitor success of campaigns.<br /><br /> <br /><br /> Skills: The skills needed for this role are as follows;<br /><br /> <br /><br /> -Fluent in German and English to be considered for this role<br /><br /> <br /><br /> -4 years solid experience within business travel<br /><br /> <br /><br /> -Degree in a Business related area.<br /><br /> <br /><br /> - Experience dealing with bookings from start to finish<br /><br /> <br /><br /> -In addition you must have sales experience with a proven track record in closing sales<br /><br /> <br /><br /> -In addition in this role you must also have a working knowledge of the CRM space and excellent presentation and listening skills are a pre-requisite of this role. <br /><br /> <br /><br /> Gain: This position offers you the chance to join one of the one of the most successful companies in Europe while earning a very competitive basic salary of £20-25k per annum. If you think you have what it takes to be among to work with one of the best companies in the world please apply now.<br /><br /> <br /><br /> Origin Multilingual is specialist Language Recruitment Consultancies. <br /><br /> <br /><br /> With over 45 years experience in the field of multilingual recruitment and clients located across EMEA we look forward to discussing your next job opportunity with you.<br /><br /> <br /><br /> UK +44 (0) 330 335 3840<br /><br /> <br /><br /> Ireland +353 1 231 3100]]>
http://www.toplanguagejobs.co.uk/job/5312342/GermanSenior-Travel-Consultant-East-Sussex-20-23k-OTE
Travel Consultant (m/f) with German and English Salary: 1000€ netto / Monat
Location: Estonia, Tallinn
Languages: English, German
Posted: 3rd Aug 2015

<br /> We are currently recruiting for Customer Service Representatives / Travel Consultants (m/f) with the following language combination: German + English<br /> <br /> <br /> <br /> Our client is a global provider of world class innovative, analytics-driven business solutions and services looking for Travel Consultants (m/f) for the location in Tallinn.<br /> <br /> <br /> <br /> Tasks include:<br /> <br /> • Anwering questions and giving advice to customers in the required language<br /> • Ensure the highest level of customer satisfaction<br /> <br /> <br /> <br /> Your Profile:<br /> <br /> • Excellent command of German & English<br /> • Excellent communication skills, you know how to listen and have a desire to help<br /> • Very comfortable working with computer<br /> • Interested in the airline and travel business<br /> • Can work full time<br /> • Prefer to work in shifts and can work in day, evening and night shifts<br /> <br /> <br /> <br /> The offer:<br /> <br /> • Full time job, starting date 13th of April (alternative: 27th of April)<br /> • Initial training<br /> • An attractive salary<br /> • Experience in working in an international environment at an international company<br /> • Good working environment in Tallinn city center<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4952112/Travel-Consultant-m-f-with-German-and-English
Operations Manager - Customer Services - Korean TH-Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Korean
Posted: 10th Jul 2015

Operations Manager - Customer Services - Korean Language - relocate to Bangkok <br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> The Manager of Travel Operations provides vision, leadership, and guidance to each team leader and associates in the key operating areas through performance and goal setting. Effectively communicates with team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develops tactical plans to reach these goals.<br /> <br /> <br /> <br /> Youi will manage the daily operations of the call center division of the business and ensure the call center meets agreed service levels, statistics and targets set out by the Director of Operations.<br /> <br /> <br /> <br /> Responsibilities: <br /> <br /> * Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and competing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.<br /> * Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.<br /> * Ensure all call center agents have performance appraised by monthly one to one sessions and continuous motivational methods are employed throughout the year.<br /> * Ensure the call center is resourced adequately by shift and make necessary adjustments in line with this.<br /> * Reduce attrition levels within the call center.<br /> * Ensure that customer care specialists and team leaders are empowered.<br /> * Fosters associates to learn, develop and adapt to a constantly changing work environment. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. Determines training requirements. Ensures timely and effective training is delivered to enhance skills of the team. Implements initiatives and processes to improve all aspects of the department.<br /> * Manage daily performance of multiple supervisors in a fast paced call center environment.<br /> * Establish clear roles, directions, responsibilities, and performance requirements for call center supervisors.<br /> * Lead by example to directly and indirectly motivate and generate enthusiasm among call center employees.<br /> * Consistently build and maintain positive team morale.<br /> * Research and analyze root cause of problems, identify trends and recurring problems, and suggest resolutions.<br /> * Ensures that the division executes on business continuity and security processes.<br /> * Create and suggest leadership and executive programs for the team leaders.<br /> * Create the annual, quarterly and monthly plans of the call center division assigned, have these plans approved by the operations director then implement.<br /> * Review plans and proposals created by team leaders and customer care associates.<br /> * Reward and recognize performance.<br /> * Ensure that the working environment is in line with the vision, mission and values.<br /> * Cultivate a culture of ownership amongst department employees by involving employees in problem-solving and decision making as much as possible.<br /> * Responds to escalated inquiries, complaints, and disputes from customers and internal business partners.<br /> * Oversee the workflow management and quality of work, ensuring overall compliance with government regulations/local laws of the land.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Minimum of 10 years of experience in the BPO / Contact center environment.<br /> * Minimum of 4 years of experience as a senior supervisor, junior management or management experience.<br /> * At least a college graduate (4-year course), university degree.<br /> * Excellent verbal and written communication skills in both Korean and English.<br /> * Skill in providing excellent customer experience.<br /> * Knowledge of PC applications / tech savvy.<br /> * Ability to work with very minimal guidance or supervision in a time critical environment.<br /> * Strong time management skill.<br /> * Immaculate telephone manners and communication skills.<br /> * Excellent listening skills, critical-thinker with attention to detail.<br /> * Ability to work in both a team environment and autonomously.<br /> * Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance.<br /> * Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments.<br /> * Must be able to handle multiple projects and effectively manage different timelines.<br /> * Must be an assertive team player with high energy to work in fast-paced environment.<br /> <br /> <br /> <br /> For candidates applying from another country:<br /> <br /> * A minimum of 2 years of work experience and a Bachelor's Degree is required, or<br /> * A minimum of 5 years of work experience and a Diploma.<br /> <br /> <br /> <br /> Next Step:<br /> <br /> You are a fluent Korean speaker, bring what we are looking for and the role appeals to you - then do not hesitate and send your CV today. Relocation assistance will be provided for eligible candidates.]]>
http://www.toplanguagejobs.co.uk/job/5491402/Operations-Manager-Customer-Services-Korean-TH-Bangkok
Customer Support Specialist – BAHASA INDONESIA Speaking - KL Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Indonesian
Posted: 15th Jul 2015

Customer Support Specialist - BAHASA INDONESIA & English Speaking - Kuala Lumpur<br /> <br /> <br /> <br /> PLEASE NOTE: THIS ROLE IS FOR RELOCATION TO KUALA LUMPUR, MALAYSIA<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a market leading online hotel booking service, which includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. They are currently looking to recruit a number of Customer Service Specialists to support their growth plans across Asia.<br /> <br /> Role:<br /> <br /> Based in their KUALA LUMPUR offices, this is a fantastic opportunity for an English and BAHASA INDONESIA speaking Customer Support Specialist to develop their customer service skills while working for a fast-paced company that invests in its employees.<br /> <br /> Responsibilities:<br /> <br /> * You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email).<br /> * You will be accountable for meeting individual and team goals (KPIs).<br /> * Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> <br /> <br /> * MUST have good command of spoken and written BAHASA INDONESIA plus the ability to speak and write in English.<br /> * Indonesian natives preferred; with relevant work experience + minimum Diploma is required for those who need to apply for work permit.<br /> * Immaculate telephone manners and communication skills.<br /> * Excellent listening skills, critical-thinker with attention to detail.<br /> * Minimum typing speed of 35 words per minute<br /> * Willing to work on rotating shifts<br /> * Ability to work in both a team environment and autonomously<br /> * Demonstrate high degree of integrity and confidentiality <br /> <br /> <br /> <br /> <br /> <br /> Working within a supportive environment as a Customer Support Specialist, you will be offered established training to support you in your career development. This is an opportunity not to be missed!<br /> <br /> In return, our client will:<br /> <br /> * Offer a competitive annual salary<br /> * Issue a monthly allowance, overtime and subsidized parking rates<br /> * Set up medical coverage (outpatient and inpatient)<br /> * Arrange 4 weeks' paid training<br /> * Provide discounted hotel accommodation anywhere in the world!<br /> <br /> Please send your CV through now!]]>
http://www.toplanguagejobs.co.uk/job/5512402/Customer-Support-Specialist-%E2%80%93-BAHASA-INDONESIA-Speaking-KL
Italian speaking Client Management Associate (Luxury travel) Salary: up to £24k plus commission
Location: United Kingdom, London, Central London, London
Languages: English, Italian
Posted: 18th Jul 2015

Job title: Italian speaking Client Management Associate (Luxury travel)<br /> Key skills: Fluent Italian and English, curious about travel, strong and confident communication skills, target driven<br /> Location: Central London<br /> Status: Permanent <br /> Salary: up to £24k plus commission <br /> <br /> You will:<br /> " Develop relationships with new and existing clients, adhering closely to the company culture and brand message<br /> " Systematically collect all client's preferences and relevant travel information in order to recommend the perfect holiday <br /> " Accurately record client's booking information to ensure smooth communication between departments<br /> " Building lasting relationships with clients, following up after their holidays and encouraging them to share feedback/comments on our client's website<br /> " Develop broad knowledge of our client's destinations, services and procedures<br /> " Assist wider teams during peak seasons for holiday confirmations<br /> " Liaise with partners on the ground at travel destinations regarding specific booking requirements, in English and Italian<br /> " Work closely with the finance team to confirm payment and exchange rate details<br /> " Share ideas and feedback with the Marketing team in order to improve brochures, websites and the overall service<br /> " Carry out general marketing initiatives, calling clients with specific offers<br /> " Utilise Italian and English language skills to support with proof reading activities<br /> " Support wider teams with additional tasks as and when required<br /> <br /> Your skills:<br /> " Excellent English and Italian language skills<br /> " Curious about travel and passionate about Italian culture<br /> " Professional written and verbal communication skills<br /> " Ability to develop a collaborative selling style, utilising negotiation and empathy skills<br /> " Comfortable working in a dynamic supportive working environment<br /> " Detail orientated and open to new ideas<br /> <br /> In order to apply, please send your CV along with no more that 250 words describing your travel experiences in Italy <br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5427282/Italian-speaking-Client-Management-Associate-Luxury-travel
Alliance & Business Development Executive (e-commerce / travel) Salary: 30000 + 20%
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 18th Jul 2015

Job Title: Alliance & Business Development Executive (e-commerce / travel)<br /> Skills: Prior experience developing last business alliances, travel or tourism experience, attention to detail and target orientated<br /> Salary: 30000 + 20%<br /> Location: London<br /> Status: permanent<br /> <br /> A market leading Online Travel Agency is going to set up their new office in London. Providing customers worldwide a platform to reserve and organise international tours. Our client is building this brand new team from the ground up and they welcome enthusiastic and talented candidates in various fields including travel consulting, alliances, business development and marketing to apply. <br /> <br /> Key responsibilities:<br /> -Work closely with UK and EU tourism bureaus to discover local tour operators and service providers throughout Europe. <br /> -Actively maintain business relationships with existing UK and EU tour operators and service providers, ensuring their products are of highest quality and consistently meeting customer needs<br /> -Work closely with international colleagues to achieve annual goals <br /> -Evaluate and develop alliance partnerships in the UK and EU, expanding sales channels and enhancing the company branding<br /> <br /> Key skills:<br /> -Educated to degree level<br /> -Passionate for travel and have extensive travel experience in the UK, EU and Asia<br /> -Previous experience in Business Development, Sales or Travel role<br /> -Outgoing and excellent communication skills<br /> -Creative and open-minded <br /> --A team player with a positive, "can-do" attitude<br /> - Demonstrated ability to plan and organize multiple priorities simultaneously and to consistently meet deadlines<br /> -Mandarin language skills or cultural knowledge is a plus<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4685342/Alliance-Business-Development-Executive-e-commerce-travel
Japanese speaking Account Coordinator Salary: £19k - £20k plus benefits
Location: United Kingdom, London, Central London, London
Languages: English, Japanese
Posted: 18th Jul 2015

Job title : Japanese speaking Account Coordinator <br /> Duration: 14months contract (maternity cover)<br /> Salary : £19K - 20K (plus benefit)<br /> Location: Central London<br /> Working hours: Monday to Friday, 9:00-17:30<br /> Start Date : 1st April 2015<br /> Interview Date: 20th to 25th March 2015<br /> Ideal Skill: Travel, Airline<br /> <br /> Responsibilities:<br /> - Sales support, (arrangement of passenger service for the corporate customers and travel agencies)<br /> - Registration and Administration of Sales activities through Sales Online integrated System<br /> - Marketing Data administration<br /> - Coordination with Airports, and other related company departments concerning Passenger handling<br /> - Sales event coordination and Support<br /> - Handling Group requests and reservations<br /> - Contract and Document preparation<br /> - Handling of couriers for Embassy of Japan<br /> - Administrative duties support<br /> - Kick back Handling support<br /> <br /> Person:<br /> - Fluent in Japanese and English<br /> - Computer literate - MS office (Outlook, Word, and Excel)<br /> - Experience of ticketing and knowledge of air fare<br /> - Reservation skill of Airline CRS (preferable)<br /> - Negotiation and communication skill<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4890142/Japanese-speaking-Account-Coordinator
Travel Specialist Sales Manager Salary: £35000 - £40000 per annum
Location: United Kingdom, London, Central London, City of London
Languages: English
Posted: 27th Jul 2015

Job Title: Sales Manager<br /> Location: London<br /> Salary Range: &#163;35,000 - &#163;40,000 <br /> <br /> <br /> <br /> Role: <br /> <br /> We are looking to recruit a Senior Africa Travel Consultant to move into a Sales Manager role for the Asian and African markets, on behalf of our Client. Our Client is a Travel Specialist that is looking to expand their London-based Sales Team.<br /> <br /> <br /> Responsibilities: <br /> <br /> o Responsibility of the African and Asian Sales<br /> o In depth knowledge of specialised country (Africa)<br /> o Sell and upsell bespoke holidays to numerous African locations<br /> o Look after VIP clients on large and technical Pan Africa itineraries<br /> o Deal with inbound sales enquiries<br /> o Make outbound calls to generate new business<br /> o Meet clients face-to-face for meetings and presentations<br /> o Plan and manage tailor-made itineraries<br /> o Overall involvement in all aspects of running the business, including: PR, advertising, admin, accounts and website development<br /> <br /> <br /> <br /> Skills & Experience: <br /> <br /> o 5+ Years experience as an Africa Travel Consultant<br /> o 3-5 Years of sales experience selling Africa<br /> o Drive to succeed<br /> o Passion and knowledge of Africa<br /> o Knowledge of Asia is beneficial, but not essential<br /> o Strong academic background<br /> o Strong communication skills, written and oral<br /> o Time management skills are essential<br /> o Excellent phone manner and Customer Service]]>
http://www.toplanguagejobs.co.uk/job/5560572/Travel-Specialist-Sales-Manager
Africa Travel Consultant Salary: £22000 - £26000 per annum
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 27th Jul 2015

Job Title: Africa Travel Consultant<br /> Location: London<br /> Salary Range: &#163;22,000 - &#163;26,000<br /> <br /> <br /> Role: <br /> <br /> We are looking to recruit an Africa Travel Consultant on behalf of our Client, a Travel Specialist that is looking to expand their Sales Team in their London-based office.<br /> <br /> <br /> <br /> Responsibilities: <br /> <br /> o New business development through cold calling<br /> o Dealing with inbound sales enquiries from potential customers<br /> o Plan, Sell and implement itineraries<br /> o Contact customers through the phone and email <br /> o Plan for face-to-face presentations on your Specialist area<br /> o You will be expected to also help out with the company's website development, PR, advertising, admin and accounts<br /> o You will be provided with full training in the offices and educations trips to Africa<br /> o Pick up new specialist areas over time with more educational trips<br /> <br /> <br /> <br /> <br /> <br /> Skills & Experience: <br /> <br /> o 1+ Years experience in a Junior Consultant role<br /> o Passionate about your area of expertise (Africa)<br /> o Previous sales experience is required, preferably within the travel industry<br /> o Strong academic background up to University level<br /> o Strong communication, oral and written<br /> o Excellent attention to detail<br /> o Excellent phone mannerism]]>
http://www.toplanguagejobs.co.uk/job/5560562/Africa-Travel-Consultant
TRAVEL COORDINATOR - FLUENT ENGLISH Salary: negotiable
Location: Czech Republic, Praha
Languages: English
Posted: 24th Jul 2015

DESCRIPTION<br /> <br /> Business trips and Amadeus. Does that ring the bell? If yes, you are probably the one we are looking for! Don't hesitate and apply!<br /> <br /> If you are thinking about listening to Mozart during your holiday, you don't have to read any further. :-)<br /> <br /> Our Client is an international advisory company. <br /> Your main responsibilities would be: <br /> * accommodation reservation making<br /> * flight tickets and other transport booking<br /> * daily work in the Amadeus program<br /> * event organization<br /> * being in touch with suppliers, agencies and other third parties<br /> * visa administration<br /> * various administrative tasks<br /> <br /> Starting date: 1st October 2015<br /> Full time job.<br /> <br /> REQUIREMENTS<br /> <br /> MAIN: <br /> * knowledge of Amadeus is a MUST<br /> <br /> OTHER: <br /> * at least bachelor degree<br /> * min. 2 years of experience from similar job<br /> * fluent/native English<br /> * Czech or Slovak is an advantage<br /> <br /> BENEFITS<br /> <br /> * international and dynamic environment<br /> * challenging job<br /> * possibility to grow<br /> * company benefits<br /> <br /> If you want to apply for this position, please, send us your curriculum vitae in English, with the reference number 1-12-178212/TL in subject of your application.]]>
http://www.toplanguagejobs.co.uk/job/5556932/TRAVEL-COORDINATOR-FLUENT-ENGLISH
Customer Support Specialist – Arabic Language HU-Budapest Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: Arabic, English
Posted: 24th Jul 2015

Customer Support Specialist - Arabic & English - Budapest<br /> <br /> * Love to travel?<br /> * Enjoy a vibrant work culture?<br /> * Language expert?<br /> <br /> <br /> <br /> We're looking for bright, talented and enthusiastic individuals to join a multilingual and energetic customer support team at the world's leading online Travel & Tourism Platform based in Budapest, Hungary.<br /> <br /> <br /> <br /> You'll be the first point of contact for our customers, and that will involve a lot more than just answering questions. You'll be providing exceptional client service and promote excellent customer loyalty and satisfaction. You will bring your travel insight and linguistic knowledge to an environment where you'll have the opportunity to flourish and progress your career alongside a company that's truly global and just as passionate about travel and good service as you are.<br /> <br /> <br /> <br /> As a Customer Support Specialist your skills and qualifications will include:<br /> <br /> * Excellent listening and communication skills<br /> * A high level of motivation<br /> * Minimum of one year's experience in a relevant field of tourism or customer service<br /> * A flexible approach<br /> * Strong team working skills<br /> * Fluent Arabic & English<br /> * Higher/tertiary education or degree is preferred<br /> * Willingness to work on weekly rotating shifts and during public holidays<br /> * Living in Budapest or know it well<br /> * Eligibility to work in the EU is a major plus<br /> <br /> <br /> <br /> Our client is an American dotcom, a world leader in booking accommodation that prides itself on delivering the highest client care, quality service and value for the ultimate travel experience. A multinational team located around the world provides a superb reservation service in 38 languages and leverages a global network of more than 250, 000 hotels worldwide, delivering the best hotel deals to both business and leisure travellers.<br /> <br /> <br /> <br /> On Offer<br /> <br /> * 5 day work week<br /> * Competitive monthly salary<br /> * 4 weeks paid training<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Career advancement opportunities<br /> * A youthful dynamic team with a sense of humour!<br /> * Great office location at City Centre, Budapest VI<br /> <br /> <br /> <br /> Sounds like your cup of tea? Got what we're looking for? Then send your CV and covering letter today!<br /> <br /> <br /> <br /> *PLEASE NOTE - THIS ROLE IS BASED IN BUDAPEST, HUNGARY AND ONLY APPLICATIONS SHOWING SUITABLE QUALIFICATIONS WILL BE CONSIDERED<br /> <br /> THIS INCLUDES AVAILABILITY OF SOLID REFERENCES]]>
http://www.toplanguagejobs.co.uk/job/5550862/Customer-Support-Specialist-%E2%80%93-Arabic-Language-HU-Budapest
Account Operations Manager - Hotels New York-USA Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 20th Jul 2015

Account Operations Manager - Hotels, New York City based <br /> <br /> <br /> <br /> PLEASE NOTE: THIS IS A NEW YORK BASED ROLE AND WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS ELIGIBLE TO WORK IN THE USA!<br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Account Operations Manager USA, the key objective will be to lead operations projects and improve operational efficiencies/processes to help achieve goals of the US Key Accounts team.<br /> <br /> <br /> <br /> This individual will bring a strong project management and analytical acumen coupled with market place knowledge, and a high level of operational savvy. In addition, the capability to establish and develop working relationships with internal and external customers will be a key to the success of the role. A driven personality, strong organizational skills, attention to detail, and an inquisitive and problem solving mindset will be the key to the role.<br /> <br /> <br /> <br /> Responsibilities will include:<br /> <br /> <br /> <br /> <br /> <br /> 1) achieving operational efficiencies through the development and implementation of new workflows and processes<br /> <br /> 2) managing projects designed to enhance productivity<br /> <br /> 3) become specialist in chain connectivity and support teams in this area<br /> <br /> 4) use analytical skills to identify ongoing opportunities to streamline operations<br /> <br /> <br /> <br /> Responsibilities: <br /> <br /> * Identify operational and efficiencies and streamline processes<br /> * Analysis of chain partner data to identify new revenue generating prospects<br /> * Become a specialist in the extranet optimize chain hotel performance<br /> * Provide accounts and management with regular, constructive and relevant feedback<br /> * Strong analytical skills to develop reporting, and systems for internal use<br /> * Provide support for internal and external stakeholders for escalations / enquiries<br /> * Work with Operations team to plan and executive new property roll-outs and optimizations<br /> * Create training materials for external and internal users<br /> * Coordinate with central management on planning and objectives<br /> * Light account management and other duties as may be required<br /> <br /> <br /> <br /> Requirements:<br /> <br /> Competencies/Skills:<br /> <br /> * Excellent problem solving skills<br /> * Good at handling complicated operational tasks, and liaising with internal and external stakeholders<br /> * Strong interpersonal skills, with the ability to communicate value proposition to partners<br /> * Adaptable to new technologies, quick learner<br /> * Understanding of the principles of conversion, ROI and financial metrics associated with online advertising and online partnerships;<br /> * Professional "get it done" attitude and work ethic;<br /> * Strong numerical and analytical skills;<br /> * Highly disciplined work habits;<br /> * Energetic and driven personality;<br /> * Adapts well to and is energized by change<br /> <br /> Qualifications/Experience<br /> <br /> * Bachelor or equivalent degree required<br /> * 3+ years project management or operations experience required - hotel connectivity knowledge a bonus<br /> * Proven track record in project delivery<br /> * Multinational commercial experience a plus<br /> * E-commerce or travel industry experience a plus<br /> * Strong Communication Skills with fluent English<br /> <br /> <br /> <br /> Next Step<br /> <br /> If you bring what we're looking for and this reads like it was written for you then send us your CV now!<br /> <br /> <br /> <br /> **Please note that this is a NY opportunity and you must hold a green card or be a US citizen**]]>
http://www.toplanguagejobs.co.uk/job/5528412/Account-Operations-Manager-Hotels-New-York-USA
Business Analyst / Data Analyst - Hotels Team UK-London Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 20th Jul 2015

Business Analyst / Data Analyst - Hotels Team UK-London<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a highly innovative $3bn accommodation platform, operating a global network that includes more than 250,000 hotels worldwide. They provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Business Analyst for the Hotels Team, the key objective will be to provide advanced analysis and insight through data for strategic planning, KPI achievement and project development.<br /> <br /> In doing so, this individual will possess excellent technical data skills and analytical acumen coupled with market place and industry knowledge. In addition, the capability to assist multiple teams within the Hotels Team departments to provide analysis and assist with strategic reporting. Driven personality, disciplined work habits, and attention to details will be the key to the role.<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * The role involves assisting the Hotels Executive team in planning, gathering and analyzing business data and documenting analysis<br /> * The analyst will assist with day to day reporting needs, as well as ad-hoc requests based in business needs<br /> * The analyst is involved in the ongoing reporting and analysis of Hotels Team systems/ workflows/ tools and the sharing of best practices learned from such analysis<br /> * The analyst is responsible for the making of macro based reports and dashboards as required by the business<br /> * The analyst provides technical data analysis training to peers in Hotels Team.<br /> * The analyst is expected to develop a good understanding of the online travel industry<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.<br /> * Proven articulation of business requirements through technical documentation, users' requirement document and communication with business stakeholders<br /> * Hands-on experience in Excel SQL data services required<br /> * Successfully engage in multiple initiatives simultaneously<br /> * Should have at least 3 year's experience of working in a technical or data analysis role with a proven track record of business analysis / process improvement,<br /> * Able to problem-solve, be creative and think out-of-the-box.<br /> * Must have excellent English communication and Inter-personal skills<br /> * Bachelors Degree or higher in a Technology related field<br /> <br /> <br /> <br /> Next Step: <br /> <br /> If you have a business analyst background and this role sounds like it's for you please send us your CV right now. Our client will be starting interviews imminently.]]>
http://www.toplanguagejobs.co.uk/job/5528402/Business-Analyst-Data-Analyst-Hotels-Team-UK-London
Assistant Operations Manager – Hotels Team TH-Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 20th Jul 2015

Assistant Operations Manager - Hotels Team TH-Bangkok<br /> <br /> <br /> <br /> PLEASE NOTE: THIS ROLE IS BASED IN BANGKOK, THAILAND<br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Assistant Operations Manager - Hotels Team, the key objective will be to oversee and manage a small operations team and improve operational efficiencies to achieve objectives of the Hotels Team, the position is based out of Bangkok.<br /> <br /> <br /> <br /> In doing so, this individual will bring a strong project management and analytical acumen coupled with market place knowledge, and a high level of operational savvy. In addition, the capability to establish and develop long term relationships with both internal and external customers will be a key to the success of the role. Driven personality, disciplined work habits, and attention to details will be the key to the role.<br /> <br /> <br /> <br /> Responsibilities: <br /> <br /> Main responsibilities include:<br /> <br /> <br /> <br /> 1) achieving operational efficiencies and the use of systems, tools and workflows<br /> <br /> 2) managing the requirements, development, implementation and maintenance of systems, tools and workflows<br /> <br /> 3) become specialist in Hotels Team systems/ tools<br /> <br /> 4) work closely with connectivity partners to develop and support xml connections to YCS API<br /> <br /> 5) managing operational project tasks to improve efficiencies between inter departments.<br /> <br /> <br /> <br /> Specifically:<br /> <br /> * Increase operational efficiencies within the Hotels Team department, and inter department workflows<br /> * Support and optimise Hotels Team tools<br /> * Become a specialist in the extranet and API, Yield Control System (YCS), and seek ways to optimize performance of team and customers<br /> * Maintain and develop high level of usage of YCS and API and related management tools<br /> * Ensure good and pro-active team work with colleagues and superiors<br /> * Provide the team and the senior management with regular, constructive and relevant feedback<br /> * Strong analytical skills to develop reporting, and systems for internal use<br /> * Share and seek out best practices and knowledge<br /> * Identify and resolve operational issues<br /> * Assist with training materials for external and internal users<br /> * Coordinate with central management on planning and objectives<br /> <br /> <br /> <br /> Requirements:<br /> <br /> <br /> <br /> <br /> <br /> Qualifications/Experience:<br /> <br /> * Bachelor or equivalent degree preferred;<br /> * 2 - 3 years business development, operations or project management experience required;<br /> * 2+ years progressive marketing experience in consultative or business management environment preferred;<br /> * E-commerce or travel industry experience a plus;<br /> * Strong Communication Skills with fluency in English;<br /> * Prior experience working in Airlines, Technology or Tourism sector desirable.<br /> <br /> <br /> <br /> Competencies/Skills:<br /> <br /> * Excellent problem solving skills<br /> * Strong numerical and analytical skills;<br /> * Strong interpersonal skills (externally and internally);<br /> * Ability to communicate value proposition to potential partners;<br /> * Adaptable to new technologies, quick learner<br /> * Understanding of the principles of conversion and financial metrics associated with online advertising and online partnerships;<br /> * Team leader and team player;<br /> * Professional "get it done" attitude and work ethic;<br /> * Past success in mentoring and building business development organizations that cater to long term customer relationships;<br /> * Strong attention to detail;<br /> * Highly disciplined work habits;<br /> * Energetic and driven personality;<br /> * Adapts well to and is energized by change;<br /> * Creative and Innovative.<br /> <br /> <br /> <br /> Next Step:<br /> <br /> If this looks like it was written for you and you bring what it takes then send us your CV now - interviews will start imminently!]]>
http://www.toplanguagejobs.co.uk/job/5528382/Assistant-Operations-Manager-%E2%80%93-Hotels-Team-TH-Bangkok
Senior Operations Manager – Hotels Team UK-London Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 20th Jul 2015

Senior Operations Manager - Hotels Team UK-London<br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Senior Operations Manager - Hotels Team, the key objective will be to oversee and manage a small operations team and improve operational efficiencies to achieve objectives of the Hotels Team, the position is based out of London.<br /> <br /> <br /> <br /> In doing so, this individual will bring a strong project management and analytical acumen coupled with market place knowledge, and a high level of operational savvy. In addition, the capability to establish and develop long term relationships with both internal and external customers will be a key to the success of the role. Driven personality, disciplined work habits, and attention to details will be the key to the role.<br /> <br /> <br /> <br /> Responsibilities: <br /> <br /> Main responsibilities include:<br /> <br /> <br /> <br /> 1) developing and managing a team to achieve set objectives <br /> <br /> 2) managing the requirements, development, implementation and maintenance of business tools<br /> <br /> 3) managing and optimizing business development plans for hotel contracting to drive operating goals, 4) become specialist in business development systems/ tools<br /> <br /> 5) managing operational project tasks to improve efficiencies in the Business Development team.<br /> <br /> <br /> <br /> Specifically:<br /> <br /> * Increase operational efficiencies within the Business Development department<br /> * Recruit, develop, manage, retain, lead staff to ensure adherence to all targets and KPIs.<br /> * Develop and manage partnerships with connectivity vendors, and optimize these to acquire additional hotel supply<br /> * Support and optimise business development tools<br /> * Ensure good and pro-active team work with subordinates, colleagues and superiors.<br /> * Provide the team and the senior management with regular, constructive and relevant feedback.<br /> * Strong analytical skills to develop reporting, and systems for internal use<br /> * Share and seek out best practices and knowledge<br /> * Identify and resolve operational issues<br /> * Assist with training materials for external and internal users.<br /> * Ensure price competitiveness of product<br /> * Maintain and develop the high level of usage of CRM, backoffice and all other management tools.<br /> * Ensure that payment procedures and other finance operational goals are achieved.<br /> * Develop and execute initiatives and negotiations to maximize margin opportunity,<br /> * Coordinate with central management on planning and objectives.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Excellent problem solving skills<br /> * Strong numerical and analytical skills;<br /> * Strong interpersonal skills (externally and internally);<br /> * Proficiency in XML, Microsoft Word, Excel, Outlook and PowerPoint;<br /> * Ability to communicate value proposition to potential partners;<br /> * Understanding of the principles of conversion, ROI and financial metrics associated with online advertising and online partnerships;<br /> * Team leader and team player;<br /> * Professional "get it done" attitude and work ethic;<br /> * Past success in mentoring and building sales organizations that cater to long term customer relationships;<br /> * Strong attention to detail;<br /> * Highly disciplined work habits;<br /> * Energetic and driven personality;<br /> * Adapts well to and is energized by change;<br /> * Creative and Innovative.<br /> <br /> <br /> <br /> Next Step:<br /> <br /> If this looks like it was written for you and you bring what it takes then send us your CV now - interviews will start imminently!]]>
http://www.toplanguagejobs.co.uk/job/5528352/Senior-Operations-Manager-%E2%80%93-Hotels-Team-UK-London
Japanese Speaking Business Travel Consultant Salary: 17,000-20,000
Location: United Kingdom, South West, Wiltshire, Swindon
Languages: English, Japanese
Posted: 17th Jul 2015

Title: Japanese Speaking Business Travel Consultant<br /> Location: Swindon<br /> Duration: 1 year contract (Maternity Cover)<br /> Salary: £17-20K ( plus paid overtime)<br /> Working Hours: 07:45 to 17:00 on Monday –Thursday and 07:45 to 12:30 on Friday<br /> <br /> Responsibilities<br /> - To work with the Manager and another Travel Consultants in a busy Corporate Implant TMC (Travel Management Company) office.<br /> - Making corporate travel arrangements using the Galileo GDS system.<br /> - To provide a consistently high customer service level to on-site clients, both over the telephone and face to face.<br /> - Operating in Swindon with full support from Head Office in London.<br /> - Assisting the Manager in all aspects of client business travel arrangements.<br /> <br /> Persons<br /> - Japanese mother tongue level and Excellent English<br /> - Professional customer service skills, consistent with Japanese business standards, are a prerequisite for this position.<br /> - The candidate should be able to operate under pressure.<br /> - A basic knowledge of Microsoft Office (Word, Excel, Power Point) is necessary.<br /> - Experience within the corporate / business travel sector is desirable.<br /> - A strong working knowledge of Galileo (or other GDS) is desirable for this position.<br /> - Experience within a Japanese company preferable. <br /> <br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5520442/Japanese-Speaking-Business-Travel-Consultant
Customer Support Specialist – Arabic Language HU-Budapest Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: Arabic, English
Posted: 8th Jul 2015

Customer Support Specialist - Arabic & English - Budapest<br /> <br /> <br /> <br /> * Love to travel?<br /> * Enjoy a vibrant work culture?<br /> * Language expert?<br /> <br /> <br /> <br /> PLEASE NOTE: THIS ROLE IS LOCATED IN BUDAPEST, HUNGARY! <br /> <br /> <br /> <br /> We're looking for bright, talented and enthusiastic individuals to join a multilingual and energetic customer support team at one of the world's leading online Travel & Tourism Platforms based at their regional office in Budapest, Hungary.<br /> <br /> <br /> <br /> You'll be the first point of contact for our customers, and that will involve a lot more than just answering questions. You'll be providing exceptional client service and promote excellent customer loyalty and satisfaction. You will bring your travel insight and linguistic knowledge to an environment where you'll have the opportunity to flourish and progress your career alongside a company that's truly global and just as passionate about travel and good service as you are.<br /> <br /> <br /> <br /> What we expect from our Customer Support Specialists:<br /> <br /> <br /> <br /> * Happy to work on a rotating day shift basis and including public holidays<br /> * Confident language knowledge both written and spoken in Arabic AND English<br /> * Have excellent listening and communication skills<br /> * Possess at least 1 year of experience in a relevant fields of tourism or support centre<br /> * A high level of motivation<br /> * Be a strong team player within an international team<br /> * Higher education degree or relevant work experience<br /> * Provide good references<br /> <br /> <br /> <br /> What puts you on top of our list:<br /> <br /> * You bring all of the above and you already know or live in Budapest<br /> <br /> <br /> <br /> Our client is an American dotcom, a world leader in booking accommodation that prides itself on delivering the highest client care, quality service and value for the ultimate travel experience. A multinational team located around the world provides a superb reservation service in 38 languages and leverages a global network of more than 250, 000 hotels worldwide, delivering the best hotel deals to both business and leisure travellers.<br /> <br /> <br /> <br /> * Please be aware that our client maintains a high standard and the Customer Support Specialist role requires language fluency so do expect to have your language skills tested on multiple levels <br /> <br /> <br /> <br /> Our Client offers<br /> <br /> * 5 day work week<br /> * Competitive monthly salary<br /> * 4 weeks paid training<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Career advancement opportunities<br /> * A youthful dynamic group with a sense of humour!<br /> * Great office location at City Centre, Budapest VI<br /> <br /> <br /> <br /> Sounds like your cup of tea? Got what we're looking for? Then send your CV and covering letter today!<br /> <br /> <br /> <br /> PLEASE NOTE - ONLY APPLICATIONS SHOWING SUITABLE QUALIFICATIONS WILL BE CONSIDERED. THIS INCLUDES AVAILABILITY OF SOLID REFERENCES]]>
http://www.toplanguagejobs.co.uk/job/5483802/Customer-Support-Specialist-%E2%80%93-Arabic-Language-HU-Budapest
Language Specialist - Danish TH-Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Danish
Posted: 8th Jul 2015

Language Specialist - Danish & English - Bangkok<br /> <br /> <br /> <br /> PLEASE NOTE: THIS ROLE IS BASED IN BANGKOK, THAILAND<br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 250,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travellers. <br /> <br /> <br /> <br /> Role:<br /> <br /> The Product Development Department is looking for a Danish Language Specialist, to take ownership of website content in your native language to provide a great experience to local audience. In this role you will be responsible for content translations, localization ideas, making recommendations for the overall look and feel of the products. In addition you will work on targeted strategies to increase this client's brand visibility and optimize marketing efforts in your target market. The Language Specialist will report to the Foreign Language Operations Manager.<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Maintain quality of website content translation/localization<br /> * Provide localization ideas and add a linguistic perspective to development<br /> * Translate English content (site updates, press releases, travel articles, promotional emails and newsletters)<br /> * Recruit, manage and supervise freelancers<br /> * Ensure freelance translations meet required quality standards<br /> * Conduct website reviews for inconsistencies and localization issues<br /> * Analyze language specific data to optimize website and campaign performance<br /> * Conduct marketing activities to increase visibility of website traffic within the target market<br /> * Distribution of articles and Press Releases<br /> * Research and identify local partnership opportunities<br /> * Assist with interdepartmental requests<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Native Danish speaker with excellent writing skills<br /> * University or College Degree<br /> * Good English skills and translation skills<br /> * Good internet knowledge and comfortable with research<br /> * Strong organizational and time management skills<br /> * Able to meet deadlines in a fast paced environment<br /> * Excel and basic HTML knowledge is a plus<br /> * Travel industry experience is a plus<br /> <br /> <br /> <br /> Next Step:<br /> <br /> If this role sounds like it's for you please send us your CV right now. Our client will be starting interviews imminently.]]>
http://www.toplanguagejobs.co.uk/job/5481442/Language-Specialist-Danish-TH-Bangkok
Vacancies in Brno for German Speakers - Customer Consultant Salary: Attractive salary + Relocation Package
Location: Czech Republic, Jihomoravsky, Brno
Languages: English, German
Posted: 26th Jul 2015

Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + We can help with visa for non EU nationals.<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution <br /> for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates) <br /> <br /> APPLY:<br /> Contact Loren at LorenD@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/5329032/Vacancies-in-Brno-for-German-Speakers-Customer-Consultant
Sales Manager - Hotels UK-London Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 23rd Jul 2015

Sales Manager - Hotels UK-London<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Sales Manager, your key objective will be to help expand the firm's room supply network and establish and manage hotel relationships. You should be experienced in the hotel industry and/or travel industry, especially online travel. You will be taking care of the hotel market and assisting other trade partnership related functions, as well as identifying market trends and defining potential sources of supply to satisfy consumer demand on the company's website. <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability<br /> * Identify regional supply requirements in terms of product offerings and promotions to match with market demand<br /> * Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations<br /> * Manage listing process for new suppliers and renewals with existing partners<br /> * Train and inform partners on technologies, tools and model<br /> * Participate in market research as required<br /> * Act as the key relationship contact point for suppliers on all issues<br /> * Evaluate performance of partnerships and determine action plan to optimize production<br /> * Prepare presentations and commercial materials<br /> * Manage all supplier data in distribution systems<br /> * Manage seasonal renewals<br /> * Provide training of distribution systems for suppliers<br /> * Manage regular weekly and monthly supplier and internal reports<br /> * Review and advise on agreements with suppliers<br /> * Improve team operation processes and manage supporting resources<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Bachelor's degree or equivalent, in any relevant field<br /> * Minimum of three years' experience in hotel or travel industry, especially e-commerce or OTA channels<br /> * Strong interpersonal skills and ability to influence external and internal stakeholders<br /> * Excellent command of English<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition to potential partners<br /> * Team player mentality<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in acquiring, mentoring and building productive long term customer relationships<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Is creative and Innovative<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you have what we're looking for and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/5545192/Sales-Manager-Hotels-UK-London
Customer Consultant for an Airline Company in Czech Republic - German Speakers Salary: Attractive salary + Relocation Package
Location: Czech Republic, Jihomoravsky, Brno
Languages: English, German
Posted: 29th Jul 2015

Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + We can help with visa for non EU nationals.<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution <br /> for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates) <br /> <br /> APPLY:<br /> Contact Ana at AnaD@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/5328902/Customer-Consultant-for-an-Airline-Company-in-Czech-Republic-German-Speakers
German Customer Consultant needed in Brno. Apply now! Salary: Attractive salary + Relocation Package
Location: Czech Republic, Jihomoravsky, Brno
Languages: English, German
Posted: 29th Jul 2015

Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + We can help with visa for non EU nationals.<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution <br /> for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates) <br /> <br /> APPLY:<br /> Contact Ana at AnaD@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/5328882/German-Customer-Consultant-needed-in-Brno.-Apply-now
Work for an Airline Company as German Customer Consultant in Brno. Apply now Salary: Attractive salary + Relocation Package
Location: Czech Republic
Languages: English, German
Posted: 26th Jul 2015

Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> The interview process will be done by Skype and phone for candidates that are outside the Czech Republic.<br /> <br /> Location: Brno (Czech Republic)<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + We can help with visa for non EU nationals.<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution <br /> for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates) <br /> <br /> APPLY:<br /> Contact Loren at LorenD@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/5321342/Work-for-an-Airline-Company-as-German-Customer-Consultant-in-Brno.-Apply-now