Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Customer Advisor with German language - Air France, KLM and Delta airlines Salary: Competitive D.O.E
Location: Czech Republic, Praha
Languages: English, German
Posted: 11th Aug 2015

Do you speak fluent German? <br /> Are you willing to work in a dynamic and multicultural company counting with more than 50 nationalities? <br /> <br /> Do you want to feel that your job is helpful to your clients? <br /> Then, come to work with us! BlueLink International CZ is an Air France filial located in the center of Prague and growing more and more with new projects and opportunities.<br /> <br /> Currently we are looking for new colleagues for the position: <br /> Customer Advisor with German language - Air France, KLM and Delta airlines<br /> <br /> What are you going to do?<br /> • Providing full support in German and English language to our customers – Air France, KLM and Delta clients <br /> • Handling calls and emails regarding booking of tickets, check-in, providing information about flights, luggage, luggage claims and arranging special services <br /> • Suggesting optimal solutions to the passangers requests in accordance with internal procedures<br /> And for that we offer:<br /> • Full training program in our office in Prague<br /> • Discounted flight tickets, language courses, fitness center, swimming pool and meal tickets<br /> • 23 paid days off<br /> • Multicultural team of people from the whole world<br /> • Modern and friendly working environment<br /> • Offices located in the center of Prague, close to the Wenceslas Square<br /> <br /> We start in August and September! Join us!<br /> <br /> If you are interested in this position, please send your structured CV and cover letter in English. <br /> <br /> Notice: By reacting on this vacancy I agree that company BlueLink International CZ can process and keep my personal data which are filled-in or attached to this email. Personal data will be processed according to the Commission Decision 2001/497/EC and Act No. 101/2000 Coll. on Personal Data Protection. I provide these data to BlueLink International CZ solely for the purpose of selection process and for period of its duration, maximally for 1 year since it has been sent or until a written form revocation.]]>
http://www.toplanguagejobs.co.uk/job/5626732/Customer-Advisor-with-German-language-Air-France-KLM-and-Delta-airlines
Service Desk Analyst - Spanish or Portuguese Speaking Salary: Competitive!
Location: United Kingdom, London, West London, Hammersmith / W6
Languages: English, Portuguese, Spanish
Posted: 25th Aug 2015

Fun, fresh tech company seeks Spanish/English or Portuguese/English bilingual help desk support for global software.<br /> <br /> SiteMinder leads the hotel distribution technology space, constantly challenging the status quo to provide innovative cloud-based products that allow hotels to connect with their customers. Our exceptional product suite and client support ensure that we're the partner of choice for over 18,000 hoteliers in 160 countries.<br /> <br /> We continue to grow exponentially with nearly 400 employees in offices across Sydney, Bangkok, Cape Town, Dallas and London, and a plan to double in size again after receiving a hefty Silicon Valley investment. Recognised in BRW's Fast 100 for the past two years and by Deloitte Technology's Fast 50 list, we're an energetic, fast-moving company that's managed to retain our start up heart and sense of humour whilst taking over our industry. <br /> <br /> What we have available: <br /> <br /> Join our London support team and be the first point of contact for our valued English and Spanish or Portuguese-speaking customers via phone and email, providing technical support for SiteMinder's bespoke products (cloud-based applications), along with outstanding customer service. <br /> <br /> What you bring to the table:<br /> <br /> You take pride in providing premium customer service with top notch communication skills, have an interest in all things technology and experience working to SLA's or KPI's.<br /> <br /> The technical skills required in this role are:<br /> • Fluency in Spanish and English OR Portuguese and English (read, write, speak)<br /> • Experience working across Mac and Windows platforms and common browsers (Firefox/Chrome)<br /> • Solid understanding of Windows Environments<br /> • Strong troubleshooting capabilities (will train)<br /> <br /> Why SiteMinder?<br /> <br /> Your opportunities for growth at SiteMinder are limitless, with the support of a enthusiastic leadership team who know and love what they do, you can expect a collaborative working atmosphere where a good debate is standard practice and innovation is at the centre of our work. <br /> <br /> If you're passionate about technology and embody the entrepreneurial spirit, we'd like to hear from you. Apply now! <br /> <br /> For enquiries, please contact Samantha Longinotti, People and Culture Consultant.]]>
http://www.toplanguagejobs.co.uk/job/5679142/Service-Desk-Analyst-Spanish-or-Portuguese-Speaking
Training & Implementation Analyst - Spanish or Portuguese Speaking Salary: Competitive!
Location: United Kingdom, London, Hammersmith / W6
Languages: English, Portuguese, Spanish
Posted: 25th Aug 2015

Fun, fresh tech company seeks Spanish/English or Portuguese/English bilingual trainer for global software! <br /> <br /> SiteMinder leads the hotel distribution technology space, constantly challenging the status quo to provide innovative cloud-based products that allow hotels to connect with their customers. Our exceptional product suite and client support ensure that we're the partner of choice for over 18,000 hoteliers in 160 countries.<br /> <br /> We continue to grow exponentially with nearly 400 employees in offices across Sydney, Bangkok, Cape Town, Dallas and London, and a plan to double in size again after receiving a $30 million dollar Silicon Valley investment. Recognised in BRW's Fast 100 for the past two years, and Deloitte Technology's Fast 50 list, we're an energetic, fast-moving company that's managed to retain our start up heart and sense of humour whilst taking over our industry. <br /> <br /> What we have available: <br /> <br /> As part of the Bilingual Training and Implementation team you will be setting up our customers with SiteMinders products and providing ongoing technical and non-technical training in Spanish and English OR Portuguese and English, including both verbal and written communication.<br /> <br /> You will ensure that our products are correctly implemented and the customer knows how to use it effectively so they receive the full benefit of our product offering and in turn create a high level of customer satisfaction.<br /> <br /> What you bring to the table:<br /> <br /> • You will have exceptional communication skills, including fluency in Spanish or Portuguese.<br /> • Provide exceptional customer service skills and build rapport quickly with customers<br /> • Have experience delivering training sessions with a high level of energy, enthusiasm and customer engagement<br /> • Have the ability to multi-task and work under pressure<br /> <br /> Why SiteMinder?<br /> <br /> Your opportunities for growth at SiteMinder are limitless, with the support of a management team who know and love what they do, you can expect a collaborative working atmosphere where a good debate is standard practice, and innovation is at the centre of our work. <br /> <br /> If you're passionate about what you do, we'd like to hear from you. Please apply now! <br /> <br /> For enquiries, please contact Samantha Longinotti, People and Culture Consultant.]]>
http://www.toplanguagejobs.co.uk/job/5679052/Training-Implementation-Analyst-Spanish-or-Portuguese-Speaking
Team Leader – Travel and Lifestyle – Dutch speaking Salary: Competitive
Location: United Kingdom, South East, East Sussex, Brighton
Languages: English, Dutch
Posted: 10th Aug 2015

At American Express we’re committed to providing our customers with a truly world class service. Managing billions of customer interactions each year, our team is in the front-line, making sure that we deliver on our commitment to accomplish the exceptional every day.<br /> <br /> Imagine a more meaningful career in the premium travel and lifestyle sector with a leading brand. At American Express, we pride ourselves on delivering a flawless service, as well as providing a unique and exclusive experience for our Platinum and Centurion cardholders. <br /> We believe a career should be the pursuit of what you love, a way of making things better in the world around you and the foundation for a successful future. We are currently seeking a Team Leader to join our expanding Travel and Lifestyle Services team in an exciting and driven work environment.<br /> <br /> We are currently looking for Bilingual Dutch & English speaking Team Leader to manage a team of Travel & Lifestyle consultants within our service centre in Brighton. You’ll provide knowledgeable and consultative coaching and mentoring based on your own experience and expert knowledge of the travel and lifestyle industries as well as driving individual as well as team performance and increase engagement. You’ll also monitor key performance metrics to along with identify, propose and execute performance improvement initiatives.<br /> <br /> We know that great service begins with the people who deliver it. With previous team leadership or management experience preferably within a call centre or a sales role, you’ll also bring with you a strong understanding of premium customer service as well as an appreciation for travel, tourism and luxury products. You’ll have the ability to operate in a highly professional manner fluently in Dutch and English, forging strong relationships with your team, providing relevant coaching and leadership to increase individual and team performance. You’ll have a can-do attitude with the ability to adapt to an ever changing environment, along with strong presentation and time management skills. Experience in process improvement, analytics and gap analysis would be helpful along with GDS or computer reservations experience and a Bachelor Degree or Associate Degree in a Travel related field (Tourism).<br /> <br /> American Express is recognised the world over as a great place to work. You will enjoy the facilities at our state of the art offices in the heart of Brighton and be part of a motivated and highly engaged team whose satisfaction ratings consistently place us amongst the Sunday Times Best Big Companies to work for. Your immediate impact will be rewarded through a performance related pay incentive that enhances your earnings, whilst your desire to achieve personal goals will be nurtured through training and career development opportunities.<br /> <br /> Please not that for this role you would be required to work 37.5 hours per week, Monday to Sunday between the hours of 7am – Midnight on a rotating shift pattern and will therefore be required to work nights and weekends.<br /> <br /> To apply for this position, please click here: <br /> <br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5618082/Team-Leader-%E2%80%93-Travel-and-Lifestyle-%E2%80%93-Dutch-speaking
Global Contact Centre Agent - Manchester - Korean speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Korean
Posted: 1st Sep 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Korean<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622352/Global-Contact-Centre-Agent-Manchester-Korean-speaker
Global Contact Centre Agent - Manchester - Dutch speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Dutch
Posted: 1st Sep 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Dutch<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622322/Global-Contact-Centre-Agent-Manchester-Dutch-speaker
Global Contact Centre Agent - Manchester - Russian speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Russian
Posted: 1st Sep 2015

JOB SUMMARY<br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career, <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Russian<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622312/Global-Contact-Centre-Agent-Manchester-Russian-speaker
Global Contact Centre Agent - Manchester - German Speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, German
Posted: 1st Sep 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and German<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622092/Global-Contact-Centre-Agent-Manchester-German-Speaker
Contact Centre Agent Manchester - Dutch Speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Dutch
Posted: 1st Sep 2015

Job Purpose<br /> <br /> <br /> Our aim at Etihad Airways is to deliver the very best customer sales & service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of sales & service to all our guests ensuring they have a great experience every time.<br /> <br /> By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets. The role requires you to operate within a fast moving environment working within a shift work environment. <br /> <br /> A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career. <br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014. Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’.<br /> <br /> Responsibilities<br /> <br /> Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.<br /> Maintain data protection and confidentiality for both staff and customers.<br /> Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.) <br /> <br /> Requirements<br /> <br /> <br /> Secondary school education or equivalent.<br /> Must have the right to live and work in the UK for a Minimum of 12 months<br /> Full training is given, but 2 years+ experience in contact centre, customer service or guest service environments is advantageous<br /> Experience in airline reservations or a travel organization also a definite advantage. <br /> <br /> Training and Knowledge:<br /> <br /> Excellent verbal and written communication skills.<br /> Fluent in English, second or third languages in Dutch<br /> Computer literate.<br /> Full training is given, but previous experience with Sabre or another reservations and ticketing system advantageous <br /> <br /> The Individual:<br /> <br /> Target and results driven.<br /> Empathetic with a positive attitude and the willingness to work in a multicultural environment.<br /> A passion for people and delivering inspirational levels of service.<br /> A strong communicator and influencer<br /> As we are a 24/7, 365 day operation, all role will require working shifts (including night shift). Please note, some roles will require working permanent night shift (depending on the market which he/she is handling). <br /> <br /> Awards<br /> <br /> ‘Most Effective Contact Centre Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5305942/Contact-Centre-Agent-Manchester-Dutch-Speaker
Global Contact Centre Agent - Manchester - Japanese speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Japanese
Posted: 1st Sep 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Japanese<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622302/Global-Contact-Centre-Agent-Manchester-Japanese-speaker
French Speaking Outbound Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, French
Posted: 20th Aug 2015

<br /> LOCATION: Manchester City Centre<br /> <br /> <br /> <br /> Our top performers enjoy an OTE salary £30,000 (combination of superb basic salary + bonus).<br /> <br /> <br /> <br /> WE'RE EXPANDING AND LOOKING FOR TALENTED FRENCH SPEAKING INDIVIDUALS TO JOIN OUR SUCCESSFUL OUTBOUND TEAM BASED IN MANCHESTER CITY CENTRE<br /> <br /> At rentalcars. com we pride ourselves in sourcing and selecting the very best sales talent into our business.<br /> <br /> While our company continues to grow, our goal remains the same – delivering outstanding value prices & product with impeccable customer service in French.<br /> <br /> As a French speaking outbound sales adviser, you'll be highly sales focused; making outbound calls to customers and converting these enquiries into bookings. Maximise revenue by up-selling on each and every call. Your natural energy and enthusiasm will shine through as you build rapport & close deals; demonstrating tenacity & drive to meet and the outbound sales targets.<br /> <br /> The role:<br /> <br /> Making outbound “warm” calls to French speaking customers and converting quotes into bookings with accurate rental rates.<br /> Identifying reasons for not booking and confidently overcoming customer’s objections.<br /> Maintain a robust relationship with clients with a view to securing future business & ensuring customer retention.<br /> Following up existing inquiries and converting into sales.<br /> Your skill-set:<br /> <br /> Demonstrate outstanding sales and service skills to all of our French customers<br /> Have worked effectively in a high volume sales environment<br /> Possess an exceptional telephone manner with strong keyboard skills to match.<br /> <br /> What rentalcars.com will offer you:<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!<br /> <br /> <br /> Our people make us the leading rental company in the world. That's why we work hard to be an inclusive employer, so everyone at rentalcars.com can be their best.<br /> <br /> We realize that your time is valuable, so check that you have the skills, experience and qualifications we have specified above, and let us know how you meet them in your application.<br /> <br /> French speaker?<br /> <br /> Outbound sales experience?<br /> <br /> Apply now!<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5398212/French-Speaking-Outbound-Customer-Advisor
Spanish speaking Hotel Partner Support Agent Salary: Competitive
Location: Czech Republic, Praha, Prague
Languages: English, Spanish
Posted: 20th Aug 2015

Lodging Partner Associate I<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.<br /> <br /> You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.<br /> <br /> At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.<br /> <br /> Your key responsibilities will include: <br /> <br /> • Responding to inventory management inquiries.<br /> • Contacting lodging partners to resolve issues (questions, changes, etc.).<br /> • Proactively call lodging partners to resolve any anticipated future issues.<br /> • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.<br /> • Providing supplier self-service support and maintenance.<br /> • Maintaining strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhering to defined procedures, standards and performance expectations.<br /> <br /> Experience, skills and education:<br /> • Fluent proficiency & comprehension in Spanish & English is required<br /> • (High School Diploma, University Degree. Some college preferred)<br /> • Experience in customer service oriented industry.<br /> • Hotel/Travel -industry experience preferred.<br /> • Experience with Microsoft Office products and various call centre support programs.<br /> <br /> Core competencies:<br /> <br /> Drive for Results<br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.<br /> • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.<br /> • Results-oriented individual who will take ownership of problem resolution.<br /> • Excellent time-management, organizational, multi-task and prioritization skills. Written & Spoken Communications<br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • Keen eye for detail and high level of accuracy. Listening<br /> • Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding. Work Effectively with Superiors & Peers<br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> <br /> Analytical Problem Solving & Decision-Making<br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.<br /> <br /> In return, you become part of high performing team with career opportunities… (add EVP) About Expedia Inc.<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> <br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive.<br /> <br /> The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to hundreds of thousands of hotels, hundreds of airlines, tour operators, car rental companies and destination services supply partners.<br /> <br /> About Lodging Partner Services (LPS)<br /> <br /> Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers.<br /> <br /> As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).<br /> <br /> We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization.<br /> <br /> We Bring You the World.<br /> *LI-JV1<br /> <br /> LPS-GSO-EMEA-MLCC]]>
http://www.toplanguagejobs.co.uk/job/5593862/Spanish-speaking-Hotel-Partner-Support-Agent
Portuguese speaking Hotel Partner Support Salary: Competitive
Location: Czech Republic, Praha, Prague
Languages: English, Portuguese
Posted: 20th Aug 2015

Lodging Partner Associate I<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.<br /> <br /> You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.<br /> <br /> At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.<br /> <br /> Your key responsibilities will include: <br /> <br /> • Responding to inventory management inquiries.<br /> • Contacting lodging partners to resolve issues (questions, changes, etc.).<br /> • Proactively call lodging partners to resolve any anticipated future issues.<br /> • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.<br /> • Providing supplier self-service support and maintenance.<br /> • Maintaining strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhering to defined procedures, standards and performance expectations.<br /> <br /> Experience, skills and education:<br /> • Fluent proficiency & comprehension in Portuguese & English is required<br /> • (High School Diploma, University Degree. Some college preferred)<br /> • Experience in customer service oriented industry.<br /> • Hotel/Travel -industry experience preferred.<br /> • Experience with Microsoft Office products and various call centre support programs.<br /> <br /> Core competencies:<br /> <br /> Drive for Results<br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.<br /> • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.<br /> • Results-oriented individual who will take ownership of problem resolution.<br /> • Excellent time-management, organizational, multi-task and prioritization skills. Written & Spoken Communications<br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • Keen eye for detail and high level of accuracy. Listening<br /> • Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding. Work Effectively with Superiors & Peers<br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> <br /> Analytical Problem Solving & Decision-Making<br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.<br /> <br /> In return, you become part of high performing team with career opportunities… (add EVP) About Expedia Inc.<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> <br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive.<br /> <br /> The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to hundreds of thousands of hotels, hundreds of airlines, tour operators, car rental companies and destination services supply partners.<br /> <br /> About Lodging Partner Services (LPS)<br /> <br /> Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers.<br /> <br /> As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).<br /> <br /> We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization.<br /> <br /> We Bring You the World.<br /> *LI-JV1<br /> <br /> LPS-GSO-EMEA-MLCC]]>
http://www.toplanguagejobs.co.uk/job/5593702/Portuguese-speaking-Hotel-Partner-Support
French Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, French
Posted: 20th Aug 2015

French speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in French (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962862/French-Speaking-Customer-Advisor
Supervisor, EMEA Lodging Operations Salary: Competitive
Location: Czech Republic, Praha, Prague
Languages: English, French, German, Italian, Russian, Spanish
Posted: 20th Aug 2015

SUPERVISOR - Lodging Support Services<br /> <br /> Team Overview The Lodging Support Services team focuses on providing support for Expedia customers and Expedia hotel partner (supplier) experience including efficient transaction processing and providing mission critical linkages between our customers, Expedia, and our partners.<br /> <br /> Job Functions:<br /> • Provide subject matter expertise to agents.<br /> • Support organizational strategy, focus & direction, and leading a culture of continuous improvement. <br /> • Contribute to the organizational strategy and focus for the team(s) ensuring timely and accurate processing of all offline work queues<br /> • Support and monitor KPIs and reporting tools to measure operational effectiveness.<br /> • Consistently meet or exceed KPIs established for the team, ensuring consistent delivery against quality and productivity standards, including those established by customer care – for customer communication and documentation. . <br /> • Drive a culture of root cause analysis and continuous improvement<br /> • Ensure issues are escalated, tools and resources are made available; removing barriers and obstacles preventing agents from successfully completing their work assignments; escalating to vendors and suppliers to bring satisfactory resolution to system (technology or human) failures<br /> • Maintain balance between big picture and moving individual issues to conclusion.<br /> <br /> Requirements:<br /> <br /> • Fluent proficiency & comprehension in English is required<br /> • Fluency in any other European language (mainly French, German, Russian, Spanish, or Italian)<br /> • Several years of supervisory experience in a call centre environment<br /> • Strong leadership skills<br /> • Strong written and verbal communication skills<br /> • Ability to consistently provide excellent customer service in sometimes challenging circumstances<br /> • Solid analytical skills, strategic planning, and business acumen<br /> • Travel industry background<br /> • Degree preferred<br /> • Highly organized and detail oriented with a very strong focus on process, leadership, and continuous improvement<br /> • Actively seeks feedback and is independently driven to gain knowledge, learn new applications, technologies, and skills to drive results<br /> • Experience in a dynamic, high volume environment<br /> • Goal-oriented, and uses data in decision making process<br /> • Builds relationships that are meaningful in achieving results<br /> • Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support.<br /> • Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support.<br /> • Provides customer service support assistance to Expedia guests with general questions.<br /> • Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting.<br /> • Successfully gather and analyze information in customer or supplier case management<br /> • Assists Hotels with rejected card transactions – reissue credit cards numbers, provide training and usage guidance.<br /> • Review accounting reconciliation data to ensure accuracy of processing.<br /> • Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary.<br /> • Investigates and takes action to meet Expedia’s needs.<br /> • Growing functions in support of suppliers and customers – inventory management services, data entry, and training.<br /> • Exercises good judgment in decision-making on behalf of customer and supplier relationship management<br /> • Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures.<br /> • Responsible for guests relocations of hotel accommodations.<br /> • Escalated Issues: Credits, Stop Sells, Closing Allotments, etc <br /> • Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications.<br /> • Book/change/cancel reservations for lodging properties and provide necessary follow through.<br /> • Be highly effective in managing multiple projects simultaneously.<br /> • A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely<br /> • Maintain acceptable quality scores on all calls.<br /> • Maintain acceptable level of performance.<br /> • Provide solutions to the customer and provide any additional customer service /education as needed.<br /> • Flexibility and willingness to assist where and when needed as directed by your Supervisor.<br /> <br /> Technical Skills:<br /> <br /> • Call center management tools<br /> • Microsoft Office application skills, including Outlook, Access, and Excel<br /> • Fluency with internet, computer usage and web-based application skills Experience:<br /> • Travel industry background with customer service support experience (preferred)<br /> • Familiar with accounting terms and further financial operations will be an asset<br /> • Previous experience in customer care position (preferred).<br /> <br /> Education: <br /> University Degree (preferred)<br /> • High School Degree or GED (required)<br /> *LI-JV1<br /> <br /> LPS-GSO-EMEA-MLCC]]>
http://www.toplanguagejobs.co.uk/job/5593922/Supervisor-EMEA-Lodging-Operations
Italian Speaking Customer Advisor Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Italian
Posted: 20th Aug 2015

Italian speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Italian (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962692/Italian-Speaking-Customer-Advisor
Swedish Speaking Customer Advisor - Outbound Sales Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33Jz
Languages: English, Swedish
Posted: 20th Aug 2015

Swedish Speaking Customer Advisor - Outbound Sales<br /> <br /> OTE : £28000 - £35000.<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Swedish Speaking Customer Service Executives to join our international team in March & April 2015.<br /> <br /> As a Swedish Speaking Customer Service Executive at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> <br /> Main responsibilities:<br /> <br /> Deliver a high level of customer service by:<br /> answering questions from our Swedish speaking customers while they’re browsing our website<br /> helping each customer find their ideal car<br /> dealing with enquiries between booking and pick-up<br /> answering questions after the rental has finished<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone<br /> <br /> <br /> Our ideal candidate:<br /> <br /> Is passionate about providing the best possible customer experience, every time<br /> Takes responsibility for and ownership of their work<br /> Fluent in English as well as Swedish, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential<br /> Has superb problem-solving skills<br /> Has the flexibility to work the designated shifts<br /> Has a valid UK work permit<br /> <br /> <br /> What rentalcars.com will offer you:<br /> <br /> Full-time (4-week) paid training<br /> Work schedules provided 4-6 weeks in advance<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop and advance<br /> Performance based bonus plan<br /> Paid holiday time<br /> Pension scheme<br /> A variety of “people perks”: unlimited hot & cold beverages, discounts for a wide range of restaurants, entertainment venues and leisure, social events, free eye tests, childcare vouchers, cash for employee referrals, paid induction training, on-going learning & development, rewards for length of service/special birthdays, new arrivals, milestones and special car hire rates for you, your family & your friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/5468102/Swedish-Speaking-Customer-Advisor-Outbound-Sales
Japanese & Korean speaking customer advisors Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Japanese, Korean
Posted: 20th Aug 2015

Japanese & Korean speaking Customer Advisors (part time roles)<br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a part time or a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> <br /> Main responsibilities<br /> <br /> • Deliver a high level of customer service by:<br /> <br /> o Answering questions while they’re browsing our website.<br /> o Helping each customer find their ideal car.<br /> o Dealing with enquiries between booking and pick-up.<br /> o Answering questions after the rental has finished.<br /> • Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> <br /> Our ideal candidates<br /> <br /> • Is passionate about providing the best possible customer experience, every time.<br /> • Takes responsibility for and ownership of their work.<br /> • Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> • Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> • Has a valid UK work permit.<br /> • Fluent in Japanese or in Korean (verbal and written)<br /> <br /> <br /> What rentalcars.com will offer you<br /> <br /> • Paid 4 week induction training.<br /> • Work schedules provided 4-6 weeks in advance.<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester.<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> • Performance based bonus plan.<br /> • Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> • Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> • Pension scheme.<br /> • A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4991002/Japanese-Korean-speaking-customer-advisors
Thai speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, m3 3jz
Languages: English, Thai
Posted: 20th Aug 2015

Thai speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Working: Monday - Friday: 7am - 3pm<br /> <br /> <br /> Main responsibilities:<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> <br /> Our ideal candidate:<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Thai (verbal and written).<br /> <br /> <br /> What rentalcars.com will offer you:<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/5646072/Thai-speaking-Customer-Advisor
Spanish speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Spanish
Posted: 20th Aug 2015

Spanish speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> <br /> Main responsibilities<br /> <br /> • Deliver a high level of customer service by:<br /> o Answering questions while they’re browsing our website.<br /> o Helping each customer find their ideal car.<br /> o Dealing with enquiries between booking and pick-up.<br /> o Answering questions after the rental has finished.<br /> • Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> <br /> Our ideal candidate<br /> <br /> • Is passionate about providing the best possible customer experience, every time.<br /> • Takes responsibility for and ownership of their work.<br /> • Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> • Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> • Has a valid UK work permit.<br /> • Spanish - fluent, verbal and written.<br /> <br /> <br /> What rentalcars.com will offer you<br /> <br /> • Paid 4 week induction training.<br /> • Work schedules provided 4-6 weeks in advance.<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester.<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> • Performance based bonus plan.<br /> • Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> • Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> • Pension scheme.<br /> • A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5646102/Spanish-speaking-Customer-Advisor
Norwegian Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Norwegian
Posted: 20th Aug 2015

Norwegian Speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Norwegian Speaking Customer Advisors to join our international team.<br /> <br /> As a Norwegian Speaking Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Norwegian, both spoken and written.<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5611362/Norwegian-Speaking-Customer-Advisor
Bi-lingual Reservation Sales Agent (English PLUS French OR Italian OR Spanish) Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester
Languages: English, French, Italian, Spanish
Posted: 20th Aug 2015

A fantastic opportunity has arisen to work for our fast growing, very successful online Car Hire Broker business located in Manchester. <br /> <br /> We are seeking enthusiastic and motivated individuals to work with our dynamic and hardworking Sales team in a busy online environment. You will be required to meet target and service levels to ensure that the standard of service delivery is not compromised. <br /> <br /> Objective/Purpose:<br /> <br /> Provide reservations sales and support to customer inquiries pertaining to rental car/van needs either by phone and/or email support.<br /> <br /> Your main responsibilities will involve:<br /> <br /> • Use sales and customer service techniques to gain reservation commitments from customer inquires.<br /> • Securing sales and maximising opportunities to upsell and cross sell other products.<br /> • Qualify prospective renters according to established procedures.<br /> • Provide customers with complete, accurate rental rates and requirements.<br /> • Solicit Customer’s reason(s) for not confirming reservations. (overcome objections)<br /> • Book reservations into the system following established procedures.<br /> • Stay abreast of company programs and promotions.<br /> • Follow up on customer quotes and emails.<br /> • Meet company and personal sales targets daily, weekly and monthly.<br /> • Adhere to scheduled shift on a consistent basis.<br /> • Daily logs and paperwork to be filled out accurately and correctly.<br /> • Responsible for any additional tasks given.<br /> <br /> The successful candidate must have the following skills:<br /> <br /> • Demonstrated ability to provide World Class sales and customer service to Travel Jigsaw customers<br /> • Speaks, and presents information effectively and persuasively across communication <br /> settings; influence or persuade others through oral presentation in positive or <br /> negative circumstances<br /> • Ability to work under pressure in high volume environment<br /> • Highly organized, methodical<br /> • Excellent telephone manner<br /> • Proficient Keyboard skills. Computer literate<br /> • Preferable online travel background, knowledge of working in a busy call centre and/or working with monthly sales targets.<br /> • Excellent command of verbal and written word in English and at least one other language <br /> • Continually focuses on achieving positive, concrete sales results contributing to business success.<br /> <br /> Personal Qualities <br /> <br /> Team player, highly motivated, ability to adapt to changing needs of exciting and growing business.<br /> <br /> Interested? : Then apply now by including a fully detailed and recent curriculum-vitae and <br /> stating your current salary and notice period. We will contact you within 2 weeks if your application is successful.<br /> <br /> <br /> What rentalcars.com will offer you:<br /> <br /> • Paid 4 week induction training.<br /> • Work schedules provided 4-6 weeks in advance.<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester.<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> • Performance based bonus plan.<br /> • Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> • Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> • Pension scheme.<br /> • A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/354891/Bi-lingual-Reservation-Sales-Agent-English-PLUS-French-OR-Italian-OR-Spanish
Credit Controller – Mandarin speaker Salary: Competitive
Location: United Kingdom, London, Central London
Languages: English, Mandarin
Posted: 20th Aug 2015

Credit Controller – Mandarin speaker<br /> <br /> Expedia Affiliate Network<br /> <br /> Credit Controller (Mandarin Speaker Required)<br /> <br /> The online travel market never stands still. At Expedia Affiliate Network (EAN), we’re smack in the middle of it.<br /> We’re an entrepreneurial start-up inside the world’s biggest travel company. We create the tools and technology that help millions of travellers find the perfect hotels for their next trips. As the world’s largest and fastest-growing affiliate network ($2 billion in sales and counting), we work with over 10,000 partners in 33 countries to turn their web traffic into hotel bookings and happy customers.<br /> <br /> We offer the chance to work with the brightest minds in the travel business in an energetic and international work environment focused on innovation, creative problem-solving and collaboration.<br /> As EAN continues to grow we are seeking a Credit Controller (Mandarin Speaker Required) to join the Financial Operations team based at our Angel office.<br /> <br /> Role Overview<br /> <br /> Ensure effective management of debtors and perform partner credit and activity analysis and monitoring and work with internal stakeholders and partners to facilitate timely collections.<br /> <br /> General Responsibilities:<br /> <br /> Monitor and control a portfolio of partner balances, activity and payments against their credit limit, including:<br /> • Ensuring on time cash collection and allocation<br /> • Anticipating developments and accounts requiring special attention<br /> • Timely analysis and reconciliations (sometime complex) of queried/disputed transactions, including discussion with partners and recommendation of resolutions to the Finance Manager<br /> • Collection of overdue partner accounts within collections policy<br /> • Relationship management with partners and internal stakeholders including finance and sales teams<br /> • Assist with setting up partners on the affiliate collect program in accordance with guidelines<br /> • Provide ad-hoc finance team support as and when requested<br /> <br /> Requirements:<br /> <br /> • Experience: Proven experience in credit control with responsibility for an assigned portfolio of receivables/debtors<br /> • Analysis: Ability to anticipate implications of activity levels on partner balances against approved credit limits<br /> • Problem solving: Investigate statements issued against payments received (at a transactional level) and develop a solution for discussion with the Finance Manager<br /> • Relationship building: Builds effective relationships with internal stakeholders and partners.<br /> • Communication: excellent written and oral communication in both English and Mandarin<br /> • Computer skills: Strong Excel skills<br /> • Delivery: Ability to deliver to schedule with minimal supervision<br /> • Personal attributes: Proactive, ability to deliver under pressure<br /> <br /> About the Expedia Group<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia portfolio includes brands such as Expedia, Hotels.com, Expedia Affiliate Network (EAN), Egencia, Hotwire, eLong, trivago, Venere, Travelocity and Auto Escape Group, to name a few.<br /> <br /> Expedia delivers consumer travel demand from nearly every continent to a wide range of hotels, hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://www.expediainc.com/expedia-brands to learn more about our travel brands.<br /> At the Expedia Group we believe in personality and passion. We know how to have fun. We love solving problems and creating ideas. We’re a team of talented and diverse people from all over the world. We believe in a work-well, live-well approach and offer benefits to meet your professional, personal, and family needs.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5579962/Credit-Controller-%E2%80%93-Mandarin-speaker
German speaking Lodging Partner Associate Salary: Competitive
Location: Czech Republic, Praha, Prague
Languages: English, German
Posted: 20th Aug 2015

Lodging Partner Associate I<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.<br /> <br /> You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.<br /> <br /> At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.<br /> <br /> Your key responsibilities will include: <br /> <br /> • Responding to inventory management inquiries.<br /> • Contacting lodging partners to resolve issues (questions, changes, etc.).<br /> • Proactively call lodging partners to resolve any anticipated future issues.<br /> • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.<br /> • Providing supplier self-service support and maintenance.<br /> • Maintaining strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhering to defined procedures, standards and performance expectations.<br /> <br /> Experience, skills and education:<br /> • Fluent proficiency & comprehension in German & English is required<br /> • (High School Diploma, University Degree. Some college preferred)<br /> • Experience in customer service oriented industry.<br /> • Hotel/Travel -industry experience preferred.<br /> • Experience with Microsoft Office products and various call centre support programs.<br /> <br /> Core competencies:<br /> <br /> Drive for Results<br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.<br /> • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.<br /> • Results-oriented individual who will take ownership of problem resolution.<br /> • Excellent time-management, organizational, multi-task and prioritization skills.<br /> Written & Spoken Communications<br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • Keen eye for detail and high level of accuracy.<br /> Listening<br /> • Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding.<br /> Work Effectively with Superiors & Peers<br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> <br /> Analytical Problem Solving & Decision-Making<br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.<br /> <br /> In return, you become part of high performing team with career opportunities… (add EVP)<br /> <br /> About Expedia Inc.<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> <br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive.<br /> <br /> The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to hundreds of thousands of hotels, hundreds of airlines, tour operators, car rental companies and destination services supply partners.<br /> <br /> About Lodging Partner Services (LPS)<br /> <br /> Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers.<br /> <br /> As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).<br /> <br /> We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization.<br /> <br /> We Bring You the World.]]>
http://www.toplanguagejobs.co.uk/job/5594422/German-speaking-Lodging-Partner-Associate
Italian speaking Hotel Partner Support Agent Salary: Competitive
Location: Czech Republic, Praha, Prague
Languages: English, Italian
Posted: 20th Aug 2015

Lodging Partner Associate I<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.<br /> <br /> You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.<br /> <br /> At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.<br /> <br /> Your key responsibilities will include: <br /> <br /> • Responding to inventory management inquiries.<br /> • Contacting lodging partners to resolve issues (questions, changes, etc.).<br /> • Proactively call lodging partners to resolve any anticipated future issues.<br /> • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.<br /> • Providing supplier self-service support and maintenance.<br /> • Maintaining strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhering to defined procedures, standards and performance expectations.<br /> <br /> Experience, skills and education:<br /> • Fluent proficiency & comprehension in Italian & English is required<br /> • (High School Diploma, University Degree. Some college preferred)<br /> • Experience in customer service oriented industry.<br /> • Hotel/Travel -industry experience preferred.<br /> • Experience with Microsoft Office products and various call centre support programs.<br /> <br /> Core competencies:<br /> <br /> Drive for Results<br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.<br /> • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.<br /> • Results-oriented individual who will take ownership of problem resolution.<br /> • Excellent time-management, organizational, multi-task and prioritization skills. Written & Spoken Communications<br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • Keen eye for detail and high level of accuracy. Listening<br /> • Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding. Work Effectively with Superiors & Peers<br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> <br /> Analytical Problem Solving & Decision-Making<br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.<br /> <br /> In return, you become part of high performing team with career opportunities… (add EVP) About Expedia Inc.<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> <br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive.<br /> <br /> The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to hundreds of thousands of hotels, hundreds of airlines, tour operators, car rental companies and destination services supply partners.<br /> <br /> About Lodging Partner Services (LPS)<br /> <br /> Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers.<br /> <br /> As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).<br /> <br /> We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization.<br /> <br /> We Bring You the World.<br /> *LI-JV1<br /> <br /> LPS-GSO-EMEA-MLCC]]>
http://www.toplanguagejobs.co.uk/job/5593942/Italian-speaking-Hotel-Partner-Support-Agent
Hebrew Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Hebrew
Posted: 20th Aug 2015

Hebrew Speaking Customer Advisor <br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Hebrew Speaking Customer Advisors to join our international team.<br /> <br /> As a Hebrew Speaking Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> • Deliver a high level of customer service by:<br />  Answering questions while they’re browsing our website.<br />  Helping each customer find their ideal car.<br />  Dealing with enquiries between booking and pick-up.<br />  Answering questions after the rental has finished.<br /> • Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> • Is passionate about providing the best possible customer experience, every time.<br /> • Takes responsibility for and ownership of their work.<br /> • Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> • Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> • Has a valid UK work permit.<br /> • Fluent in Hebrew, both spoken and written.<br /> <br /> What rentalcars.com will offer you<br /> • Paid 4 week induction training.<br /> • Work schedules provided 4-6 weeks in advance.<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester.<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> • Performance based bonus plan.<br /> • Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> • Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> • Pension scheme.<br /> • A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5047912/Hebrew-Speaking-Customer-Advisor
Mandarin/Cantonese Speaking Customer Advisor (Night Shift) Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Cantonese, Mandarin
Posted: 20th Aug 2015

Mandarin/Cantonese Speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Chinese Speaking Customer Service Advisor to join our international team.<br /> <br /> As a Chinese Speaking Customer Service Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> <br /> Main responsibilities<br /> <br /> • Deliver a high level of customer service by:<br /> <br /> o answering questions from our Chinese speaking customers while they’re browsing our website<br /> o helping each customer find their ideal car<br /> o dealing with enquiries between booking and pick-up<br /> o answering questions after the rental has finished<br /> <br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone<br /> <br /> <br /> Our ideal candidate<br /> <br /> • Is passionate about providing the best possible customer experience, every time<br /> • Takes responsibility for and ownership of their work <br /> • Fluent in English as well as Chinese, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential <br /> • Has superb problem-solving skills <br /> • Has the flexibility to work the designated shifts <br /> • Has a valid UK work permit<br /> What rentalcars. com will offer you<br /> • Full-time (4-week) paid training <br /> • Work schedules provided 4-6 weeks in advance <br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language). <br /> • Fantastic feeling of community in our vibrant office in central Manchester <br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop and advance <br /> • Performance based bonus plan <br /> • Paid holiday time<br /> • Pension scheme <br /> • A variety of “people perks”: unlimited hot & cold beverages, discounts for a wide range of restaurants, entertainment venues and leisure, social events, free eye tests, childcare vouchers, cash for employee referrals, paid induction training, on-going learning & development, rewards for length of service/special birthdays, new arrivals, milestones and special car hire rates for you, your family & your friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5632162/Mandarin-Cantonese-Speaking-Customer-Advisor-Night-Shift
Swedish Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Swedish
Posted: 20th Aug 2015

Swedish Speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Swedish Speaking Customer Service Executives to join our international team in March & April 2015.<br /> <br /> As a Swedish Speaking Customer Service Executive at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> <br /> Main responsibilities:<br /> <br /> Deliver a high level of customer service by:<br /> answering questions from our Swedish speaking customers while they’re browsing our website<br /> helping each customer find their ideal car<br /> dealing with enquiries between booking and pick-up<br /> answering questions after the rental has finished<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone<br /> <br /> <br /> Our ideal candidate:<br /> <br /> Is passionate about providing the best possible customer experience, every time<br /> Takes responsibility for and ownership of their work<br /> Fluent in English as well as Swedish, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential<br /> Has superb problem-solving skills<br /> Has the flexibility to work the designated shifts<br /> Has a valid UK work permit<br /> <br /> <br /> What rentalcars.com will offer you:<br /> <br /> Full-time (4-week) paid training<br /> Work schedules provided 4-6 weeks in advance<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop and advance<br /> Performance based bonus plan<br /> Paid holiday time<br /> Pension scheme<br /> A variety of “people perks”: unlimited hot & cold beverages, discounts for a wide range of restaurants, entertainment venues and leisure, social events, free eye tests, childcare vouchers, cash for employee referrals, paid induction training, on-going learning & development, rewards for length of service/special birthdays, new arrivals, milestones and special car hire rates for you, your family & your friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/5252142/Swedish-Speaking-Customer-Advisor
Korean Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Korean
Posted: 20th Aug 2015

Korean speaking Customer Advisor (Full time and Part time roles)<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Korean (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4963032/Korean-Speaking-Customer-Advisor
German Speaking Email Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, German
Posted: 20th Aug 2015

At rentalcars. com we pride ourselves in sourcing and selecting the best talent into the business. While our company continues to grow, our goal remains the same – delivering outstanding value prices & product with impeccable customer service.<br /> Our German speaking email advisors, guide customers step by step through the booking process and can tailor a package to meet any requirements as well as solving any issues and queries the customer may have via email.<br /> <br /> The role:<br /> <br /> • Replying to emails, contacting customers and converting quote/queries into bookings for the German market<br /> • Answering questions from our German speaking customers, ranging from quotes/bookings on car hire & amending existing reservation<br /> • Maintain a robust relationship with our clients with a view to securing future business & ensuring customer retention<br /> <br /> Your skillset:<br /> <br /> • Demonstrate outstanding customer service skills to all of our customers with an excellent command of verbal/written English and native/fluent in German again with outstanding command of both, verbal and written<br /> • Have worked effectively in a fast paced environment<br /> • Strong keyboard skills<br /> • Friendly and positive outlook<br /> • Hardworking, punctual and reliable<br /> • Driven and determined to succeed and reach targets using your own initiative<br /> • Be a self-motivated professional who handles clients in such a positive way that it inspires customer loyalty to our brand<br /> • Excellent attention to detail<br /> You will need to be fully flexible with shifts.<br /> <br /> What rentalcars. com will offer you:<br /> <br /> • Paid 4 week induction training.<br /> • Work schedules provided 4-6 weeks in advance.<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester.<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> • Performance based bonus plan.<br /> • Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> • Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> • Pension scheme.<br /> • A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/5407702/German-Speaking-Email-Advisor
Danish Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, m3 3jz
Languages: English, Danish
Posted: 20th Aug 2015

Danish Speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Danish Speaking Customer Advisor to join our international team.<br /> <br /> As a Danish Speaking Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> answering questions from our Danish speaking customers while they’re browsing our website<br /> helping each customer find their ideal car<br /> dealing with enquiries between booking and pick-up<br /> answering questions after the rental has finished<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time<br /> Takes responsibility for and ownership of their work<br /> Fluent in English as well as Danish, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential<br /> Has superb problem-solving skills<br /> Has the flexibility to work the designated shifts<br /> Has a valid UK work permit<br /> <br /> What rentalcars.com will offer you<br /> <br /> Full-time (4-week) paid training<br /> Work schedules provided 4-6 weeks in advance<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop and advance<br /> Performance based bonus plan<br /> Paid holiday time<br /> Pension scheme<br /> A variety of “people perks”: unlimited hot & cold beverages, discounts for a wide range of restaurants, entertainment venues and leisure, social events, free eye tests, childcare vouchers, cash for employee referrals, paid induction training, on-going learning & development, rewards for length of service/special birthdays, new arrivals, milestones and special car hire rates for you, your family & your friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5611352/Danish-Speaking-Customer-Advisor
Fraud Analyst English + French and/or German speaking Salary: Competitive
Location: Czech Republic, Praha, Prague
Languages: English, French, German
Posted: 20th Aug 2015

Fraud Analyst English +French and/or German speaking<br /> <br /> Essential Functions:<br /> <br /> • Monitors numerous real- time queues and analyzes high-risk transactions from specified points-of-sale within the business portfolio;<br /> • Independently determines if transactions are fraudulent and should be canceled and refunded, or are legitimate and should be processed and fulfilled;<br /> • Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses;<br /> • Contacts and effectively communicates with customers, banks, and suppliers via multiple channels (phone, email, fax);<br /> • Effectively manages incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers; resolves all issues within established service-level agreements;<br /> • Maintains or exceeds established standards for customer service, and resolves minor issues with little or no supervision; escalates complex issues as necessary;<br /> • Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner;<br /> • Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity;<br /> • May conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity<br /> • May execute standard SQL database queries to retrieve data and produce standardized reports<br /> • May analyze or assist with analysis of acquired data and reports to identify new fraudulent activity<br /> • May assist in identification and escalation of bugs, fraud data/weight abnormalities and technical problems<br /> • May assist with or perform special projects in a timely manner, as requested<br /> • Maintains or exceeds required performance standards<br /> <br /> <br /> Qualifications & Requirements:<br /> <br /> • Strong communication skills, self-motivation and results-oriented approach;<br /> • Demonstrated customer service, organizational, and analytical skills;<br /> • Confidence in making instinctual decisions with little or no supervision;<br /> • Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently;<br /> • Abide strictly by the company data protection policies safe guarding confidential and personal information;<br /> • Maintain professionalism at all times while on company premises and/or while representing Expedia, Inc.;<br /> • Strong internet research, Microsoft Office, and overall PC skills; SQL experience a plus;<br /> • Requires shift-work, including weekends, non-business hours and holidays;<br /> • May require more than 8 hours per day/40 hours per week; may be requested to work on non-scheduled days;<br /> • May require foreign-language fluency equivalent to a native speaker for International positions;<br /> • Successful completion of a company-prescribed background check.<br /> <br /> <br /> Experience:<br /> <br /> • Minimum Requirements: Fluency in English & French and or German<br /> • Education: Bachelor's degree preferred.<br /> • 1+ years customer service experience preferred; call center, airline or travel agency experience a plus;<br /> • Previous risk analysis experience is preferred.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5361342/Fraud-Analyst-English-French-and-or-German-speaking
Japanese Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, Japanese
Posted: 20th Aug 2015

Japanese speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Japanese (verbal and written)<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962472/Japanese-Speaking-Customer-Advisor
Dutch Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, Dutch
Posted: 20th Aug 2015

Dutch Speaking Customer Advisor <br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Dutch (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962432/Dutch-Speaking-Customer-Advisor
Customer Experience Quality Specialist Salary: Competitive
Location: Czech Republic, Praha, Prague
Languages: English
Posted: 20th Aug 2015

Expedia are hiring a Customer Experience Advocate to join our growing EMEA Customer Experience team, based in Prague.<br /> <br /> In this role, you will engage with key stakeholders across the Global Supply Operations (GSO) business area, focusing on the quality and accuracy of the service we deliver to our customers. You will work across different teams, evaluating quality and understanding areas of strength and development in our delivery.<br /> <br /> You’ll also play a significant role in the education of improving quality and customer service, and will be responsible for the embedding of local process changes and improvements.<br /> We’re looking for candidates who have proven experience of quality audits and measures in a contact centre environment. You’ll have great communication skills, and will have the ability to adapt and adjust your communication style to the multiple audiences you will partner with. will be naturally highly organized with a high attention to detail.<br /> <br /> Duties and Responsibilities:<br /> <br /> • Perform quality reviews to assess for improvement opportunities to our current processes and policies.<br /> • Become an expert in our work-flows, keeping knowledge current and up-to-date, becoming a true Subject Matter Expert.<br /> • Identify and report on common trends or training opportunities on a regular basis. <br /> • Ensure completed quality reviews are documented appropriately to identify coaching and improvement opportunities <br /> • Run calibration sessions with teams to improve consistency in how we provide support to our customers<br /> • Provide proactive, regular, timely communications of all initiative and ongoing internal team issues to all key stakeholders. <br /> • Build, develop and maintain highly collaborative and productive working relationships with all partners to facilitate proactive planning, smooth communication and issue resolution. <br /> • Complete and follow through on all tasks assigned or volunteered<br /> <br /> Experience Required:<br /> • <br /> Previous experience in a contact-center environment<br /> • Experience in quality assurance or process improvement.<br /> • Proven communication skills and ability to effectively influence colleagues and management <br /> • Demonstrated ability to deliver results, meeting expectations. <br /> • Skills in problem resolution, dealing with ambiguity, establishment of effective processes, tracking results<br /> <br /> Preferred Criteria:<br /> • <br /> Excellent communication skills<br /> • A self-starting individual who is able to responds to changing business needs, and adapt to challenges<br /> • An innovative approach to problem-solving. <br /> • Experience with process improvement or process development. <br /> • Highly organized with the ability to stay current with multiple competing priorities <br /> • Strong interpersonal skills and high competence to effect the team to drive for results. <br /> • Strong conflict resolution skills. Passionate about customer experience with a strong desire to continuously improve systems, processes and deliver against SLAs & Agreed objective. <br /> • Proven cross-group cooperation skills and ability to positively influences and committed resources across the company were regular basis. <br /> <br /> *LI-SO1<br /> LPS-GSO-EMEA-OTHER<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5361402/Customer-Experience-Quality-Specialist
Finnish speaking Hotel Partner Support Agent Salary: Competitive
Location: Czech Republic, Praha, Prague
Languages: English, Finnish
Posted: 20th Aug 2015

Lodging Partner Associate I<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.<br /> <br /> You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.<br /> <br /> At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.<br /> <br /> Your key responsibilities will include: <br /> <br /> • Responding to inventory management inquiries.<br /> • Contacting lodging partners to resolve issues (questions, changes, etc.).<br /> • Proactively call lodging partners to resolve any anticipated future issues.<br /> • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.<br /> • Providing supplier self-service support and maintenance.<br /> • Maintaining strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhering to defined procedures, standards and performance expectations.<br /> <br /> Experience, skills and education:<br /> • Fluent proficiency & comprehension in Finnish & English is required<br /> • (High School Diploma, University Degree. Some college preferred)<br /> • Experience in customer service oriented industry.<br /> • Hotel/Travel -industry experience preferred.<br /> • Experience with Microsoft Office products and various call centre support programs.<br /> <br /> Core competencies:<br /> <br /> Drive for Results<br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.<br /> • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.<br /> • Results-oriented individual who will take ownership of problem resolution.<br /> • Excellent time-management, organizational, multi-task and prioritization skills. Written & Spoken Communications<br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • Keen eye for detail and high level of accuracy. Listening<br /> • Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding. Work Effectively with Superiors & Peers<br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> <br /> Analytical Problem Solving & Decision-Making<br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.<br /> <br /> In return, you become part of high performing team with career opportunities… (add EVP) About Expedia Inc.<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> <br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive.<br /> <br /> The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to hundreds of thousands of hotels, hundreds of airlines, tour operators, car rental companies and destination services supply partners.<br /> <br /> About Lodging Partner Services (LPS)<br /> <br /> Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers.<br /> <br /> As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).<br /> <br /> We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization.<br /> <br /> We Bring You the World.<br /> *LI-JV1<br /> <br /> LPS-GSO-EMEA-MLCC]]>
http://www.toplanguagejobs.co.uk/job/5592952/Finnish-speaking-Hotel-Partner-Support-Agent
Translator - Norwegian Salary: Competitive + Excellent Benefits
Location: United Kingdom, London, Central London, EC1V 4EX
Languages: English, Norwegian
Posted: 20th Aug 2015

Job Mission:<br /> <br /> Looking to combine your excellent language and editorial skills, translation and localization experience, and passion for travel into one great job? The translator position at Expedia Inc. offers this mix in a fast-paced, multi-cultural and productive environment. The successful candidate will work together with our international teams all over the world to allow all Expedia Inc. brands to operate with a truly global 'Best in Class' localization quality solution.<br /> <br /> Job Description<br /> <br /> • Translate, transcreate and localize Expedia Inc. branded websites and associated content from English into in their native language<br /> • Localize and maintain through periodic releases the UI (User Interface) for all Expedia Inc. brands<br /> • Localize and maintain through periodic releases all mobile APPs and mobile websites<br /> • Create SEO-friendly and marketing-oriented articles to promote specific destinations<br /> • Support the SEM Teams in localizing URL, keywords, key phrases for SEM campaigns<br /> • Localize and maintain hotel content for all the Expedia Inc brandsSupport the company initiatives and process all related requests within the specific SLA<br /> • Localize HR documentation<br /> • Localize training material and related documentation for internal users and external clients (hoteliers)<br /> • Localize and maintain automatic emails to customers and hoteliers, newsletters, marketing emails<br /> • Localize marketing and merchandizing material, including banners and promotions for the specific market<br /> • Follow GSO (Global Supply Operations) quality processes and necessary guidelines and instructions<br /> • Follow company guidelines to ensure tone, style and voice of Expedia branded products.<br /> • Work in conjunction with Quality Managers to improve the quality of Expedia Inc. websites.<br /> • Ability to balance and prioritize multiple requests from various stakeholders across brands.<br /> • Follow terminology, glossaries, reference materials and style guides for their specific language.<br /> • Translation and maintenance of Social Media content (Facebook, Twitter etc) as required.<br /> Requirements / Qualifications:<br /> Experience:<br /> • Degree in Translation/Linguistics/Computational linguistics or equivalent relevant experience<br /> • Proven experience in the translation/localization industry<br /> • Writing/editing experience, if possible<br /> • Experience of working in a global environment<br /> • Strong communication skills. Expertise in English written and spoken communication: e-mail, status reports, conference calls, etc.<br /> • Quality focused<br /> Skills:<br /> • Excellent organizational and communication skills<br /> • Ability to grasp technical concepts<br /> • Problem solving<br /> • Able to work independently<br /> Critical Competencies:<br /> • MUST be a native speaker of the language in question<br /> • Extreme flexibility and ability to adapt to multiple tasks<br /> • Linguistic skills and aptitude: familiar with working in a multilingual environment<br /> • Technically minded: able to grasp technical and complex concepts quickly<br /> • Desirable - Knowledge of Translation Memory tools - Trados, SDL Worldserver<br /> • Excellent verbal and written communication skills<br /> • Able to work effectively under pressure and meet deadlines <br /> • Excellent attention to detail, special ability to focus on linguistic issues]]>
http://www.toplanguagejobs.co.uk/job/5419952/Translator-Norwegian
German speaking Lodging Partner Associate I Salary: Competitive
Location: Czech Republic, Praha, Prague
Languages: English, German
Posted: 20th Aug 2015

Lodging Partner Associate I<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.<br /> <br /> You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.<br /> <br /> At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.<br /> <br /> Your key responsibilities will include: <br /> <br /> • Responding to inventory management inquiries. <br /> • Contacting lodging partners to resolve issues (questions, changes, etc.). <br /> • Proactively call lodging partners to resolve any anticipated future issues.<br /> • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.<br /> • Providing supplier self-service support and maintenance. <br /> • Maintaining strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhering to defined procedures, standards and performance expectations.<br /> <br /> Experience, skills and education:<br /> • Fluent proficiency & comprehension in German & English is required<br /> • (High School Diploma, University Degree. Some college preferred) <br /> • Experience in customer service oriented industry. <br /> • Hotel/Travel -industry experience preferred.<br /> • Experience with Microsoft Office products and various call centre support programs.<br /> <br /> Core competencies:<br /> <br /> Drive for Results <br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.<br /> • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.<br /> • Results-oriented individual who will take ownership of problem resolution.<br /> • Excellent time-management, organizational, multi-task and prioritization skills. Written & Spoken Communications <br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication. <br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • Keen eye for detail and high level of accuracy. Listening <br /> • Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding. Work Effectively with Superiors & Peers <br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> <br /> Analytical Problem Solving & Decision-Making<br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.<br /> <br /> In return, you become part of high performing team with career opportunities… (add EVP) About Expedia Inc.<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> <br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive.<br /> <br /> The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to hundreds of thousands of hotels, hundreds of airlines, tour operators, car rental companies and destination services supply partners.<br /> <br /> About Lodging Partner Services (LPS)<br /> <br /> Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers.<br /> <br /> As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).<br /> <br /> We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization.<br /> <br /> We Bring You the World.<br /> <br /> *LI-JV1<br /> LPS-GSO-EMEA-MLCC]]>
http://www.toplanguagejobs.co.uk/job/5361352/German-speaking-Lodging-Partner-Associate-I
Technical Support Rep (6months contract) Salary: Competitive
Location: Czech Republic, Praha, Prague
Languages: English
Posted: 20th Aug 2015

Technical Support Representative<br /> <br /> Position Overview:<br /> <br /> The Expedia, Inc. IT Service Desk is in search of experienced, highly skilled, Technical Support Representatives. This exciting opportunity of being part of a Global IT Service Desk for Expedia, Inc. Core job responsibilities include providing responsive technical phone support for application, hardware, OS, network, and telecom issues. Creating and maintaining accurate trouble tickets which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem.<br /> <br /> Experience: Minimum 6 months to 1 year Service Desk experience<br /> <br /> <br /> Responsibilities:<br /> <br /> • Apply entry-level technical support and functional knowledge.<br /> • Apply company policies and procedures to resolve standard and, occasionally, non-recurring issues<br /> • Escalation and notification of maintenance and outage activity<br /> • Systems analysis and support for Internet based solutions.<br /> <br /> <br /> Qualification: (Knowledge, Skills, and Abilities)<br /> <br /> • Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times<br /> • Ability to handle call escalations with tact and good humor to diffuse tense end user situations<br /> • Skill in communicating information effectively<br /> • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems<br /> • Strong written communication skills<br /> • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions<br /> • Ability to perform proactively and prevent recurrences whenever possible<br /> • Ability to successfully communicate with inter-organizational and outside customer/vendor contacts<br /> • Ability to work well with people from different disciplines with varying degrees of technical experience<br /> • Candidate should be able to work non-standard business hours<br /> <br /> <br /> Proficiencies:<br /> <br /> Operating Systems:<br /> <br /> Windows 7 – intermediate<br /> Mac – user knowledge<br /> MS Office 2010<br /> Knowledge of Office 2013<br /> Mobile Devices including IPhone, Android, Blackberry and Windows Mobile<br /> <br /> VPN<br /> Active Directory ]]>
http://www.toplanguagejobs.co.uk/job/5361312/Technical-Support-Rep-6months-contract
French speaking Lodging Partner Associate I Salary: Competitive
Location: Czech Republic, Praha, Prague
Languages: English, French
Posted: 20th Aug 2015

Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.<br /> <br /> You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.<br /> <br /> At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.<br /> <br /> Your key responsibilities will include: <br /> • Responding to inventory management inquiries.<br /> • Contacting lodging partners to resolve issues (questions, changes, etc.).<br /> • Proactively call lodging partners to resolve any anticipated future issues.<br /> • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.<br /> • Providing supplier self-service support and maintenance.<br /> • Maintaining strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhering to defined procedures, standards and performance expectations.<br /> <br /> Experience, skills and education:<br /> • Fluent proficiency & comprehension in Russian & English is required<br /> • (High School Diploma, University Degree. Some college preferred)<br /> • Experience in customer service oriented industry.<br /> • Hotel/Travel -industry experience preferred.<br /> • Experience with Microsoft Office products and various call centre support programs.<br /> <br /> Core competencies:<br /> <br /> Drive for Results <br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.<br /> • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.<br /> • Results-oriented individual who will take ownership of problem resolution.<br /> • Excellent time-management, organizational, multi-task and prioritization skills.<br /> Written & Spoken Communications <br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • Keen eye for detail and high level of accuracy.<br /> <br /> Listening <br /> • Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding. <br /> Work Effectively with Superiors & Peers <br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> <br /> Analytical Problem Solving & Decision-Making <br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.<br /> <br /> In return, you become part of high performing team with career opportunities… (add EVP)<br /> <br /> About Expedia Inc.<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> <br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive.<br /> <br /> The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to hundreds of thousands of hotels, hundreds of airlines, tour operators, car rental companies and destination services supply partners.<br /> <br /> About Lodging Partner Services (LPS)<br /> <br /> Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers.<br /> <br /> As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).<br /> <br /> We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization.<br /> <br /> We Bring You the World.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5361302/French-speaking-Lodging-Partner-Associate-I
Finnish Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, Finnish
Posted: 20th Aug 2015

Finnish Speaking Customer Advisor <br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Finnish Speaking Customer Advisors to join our international team.<br /> <br /> As a Finnish Speaking Customer Advisors at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> • Deliver a high level of customer service by:<br />  Answering questions while they’re browsing our website.<br />  Helping each customer find their ideal car.<br />  Dealing with enquiries between booking and pick-up.<br />  Answering questions after the rental has finished.<br /> • Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> • Is passionate about providing the best possible customer experience, every time.<br /> • Takes responsibility for and ownership of their work.<br /> • Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> • Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> • Has a valid UK work permit.<br /> • Fluent in Finnish, both spoken and written.<br /> <br /> What rentalcars.com will offer you<br /> • Paid 4 week induction training.<br /> • Work schedules provided 4-6 weeks in advance.<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester.<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> • Performance based bonus plan.<br /> • Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> • Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> • Pension scheme.<br /> • A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5047902/Finnish-Speaking-Customer-Advisor
German speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, German
Posted: 20th Aug 2015

German speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> <br /> Main responsibilities:<br /> <br /> • Deliver a high level of customer service by:<br /> o Answering questions while they’re browsing our website.<br /> o Helping each customer find their ideal car.<br /> o Dealing with enquiries between booking and pick-up.<br /> o Answering questions after the rental has finished.<br /> • Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> <br /> Our ideal candidate:<br /> <br /> • Is passionate about providing the best possible customer experience, every time.<br /> • Takes responsibility for and ownership of their work.<br /> • Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> • Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> • Has a valid UK work permit.<br /> • Fluent in German (verbal and written)<br /> <br /> <br /> What rentalcars.com will offer you:<br /> <br /> • Paid 4 week induction training.<br /> • Work schedules provided 4-6 weeks in advance.<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester.<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> • Performance based bonus plan.<br /> • Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> • Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> • Pension scheme.<br /> • A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5646022/German-speaking-Customer-Advisor
Danish speaking Hotel Partner Support Agent Salary: Competitive
Location: Czech Republic, Praha, Prague
Languages: English, Danish
Posted: 20th Aug 2015

Position Description<br /> <br /> Lodging Partner Associate I<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.<br /> <br /> You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.<br /> <br /> At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.<br /> <br /> Your key responsibilities will include: <br /> <br /> • Responding to inventory management inquiries.<br /> • Contacting lodging partners to resolve issues (questions, changes, etc.).<br /> • Proactively call lodging partners to resolve any anticipated future issues.<br /> • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.<br /> • Providing supplier self-service support and maintenance.<br /> • Maintaining strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhering to defined procedures, standards and performance expectations.<br /> <br /> Experience, skills and education:<br /> • Fluent proficiency & comprehension in Danish & English is required<br /> • (High School Diploma, University Degree. Some college preferred)<br /> • Experience in customer service oriented industry.<br /> • Hotel/Travel -industry experience preferred.<br /> • Experience with Microsoft Office products and various call centre support programs.<br /> <br /> Core competencies:<br /> <br /> Drive for Results<br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.<br /> • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.<br /> • Results-oriented individual who will take ownership of problem resolution.<br /> • Excellent time-management, organizational, multi-task and prioritization skills. Written & Spoken Communications<br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • Keen eye for detail and high level of accuracy. Listening<br /> • Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding. Work Effectively with Superiors & Peers<br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> <br /> Analytical Problem Solving & Decision-Making<br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.<br /> <br /> In return, you become part of high performing team with career opportunities… (add EVP) About Expedia Inc.<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> <br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive.<br /> <br /> The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to hundreds of thousands of hotels, hundreds of airlines, tour operators, car rental companies and destination services supply partners.<br /> <br /> About Lodging Partner Services (LPS)<br /> <br /> Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers.<br /> <br /> As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).<br /> <br /> We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization.<br /> <br /> We Bring You the World.<br /> *LI-JV1<br /> <br /> LPS-GSO-EMEA-MLCC]]>
http://www.toplanguagejobs.co.uk/job/5592692/Danish-speaking-Hotel-Partner-Support-Agent
Spanish Speaking Tourism Customer Care Salary: COMPETITIVE + RELOCATION PACKAGE
Location: United Kingdom, Northern Ireland, Belfast, BT1 3LP
Languages: English, Spanish
Posted: 28th Aug 2015

Tourism Ireland’s role is to grow overseas tourism revenue and visitor numbers to the island of Ireland, and to help Northern Ireland to realise its tourism potential. Tourism Ireland devises and delivers world-class marketing programmes in over 20 markets across the world and works in close co-operation with industry partners on the island of Ireland as well as the travel trade, online operators, media, air and sea carriers overseas to encourage consumers to “Go where Ireland takes you”.<br /> <br /> Responsibilities:<br /> <br /> * Provides a warm, friendly and personal inbound customer service to prospective visitors to Ireland for tourism and travel through inbound voice, email, web chat and social media. Translates information as required.<br /> * Shine through every interaction by showing a lively interest in customers, have a natural approach in communication, become a local expert and be an advocate for Ireland.<br /> * Provides professional expertise and embraces the client brand in every interaction with the customer making it an individual experience.<br /> * Adherence to agreed processes, service level agreements, individual and team targets.<br /> * Proactively seeks ways to improve the customer experience through each interaction<br /> * Takes ownership to enhance your own learning to ensure sufficient knowledge to excel in the role.<br /> * Multitasks and adapt to a fast paced environment.<br /> * Works with the team in meeting and exceeding targets. <br /> * Continuously searches for improved ways of responding to customer needs through all contact channels.<br /> * Proactively seeks feedback on ways to improve individual and team performance.<br /> <br /> Essential Criteria:<br /> <br /> * Fluency in written and spoken English & Spanish<br /> * 6 months experience in telephone or face to face customer service, building relationships with the customer<br /> * Confidence to assist the customer and ensure the customer receives excellent customer service, goes the extra mile for the customer. Genuine interest and passion for tourism. Having an awareness and promoting the Tourism Ireland brand. <br /> * Understanding and experience of using social media platforms.<br /> * Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale<br /> * Ability to multitask various contact channels to achieve personal and team targets. Plan and prioritise workload in accordance to contact volumes<br /> * Excellent communication skills both verbal and written<br /> * Demonstrates resilience and ability to work on own initiative<br /> * Demonstrates problem solving and share best practice to the overall customer experience, focusing on customer engagement.<br /> * Demonstrates ownership and accountability to achieve deadlines and targets, takes ownership to increase knowledge of Ireland.<br /> <br /> HOURS:<br /> <br /> 40 Hours per week on a rotational shift pattern from Monday to Friday 8am – 11pm and Saturday 10am – 8pm<br /> <br /> SALARY:<br /> <br /> £14,290 per annum gross (taxes to be deducted).<br /> Please note that the salary reflects the low cost of living in Belfast.<br /> <br /> TRAINING/INDUCTION:<br /> <br /> You will receive full training and will consist of acquiring how the client operates, as well as technical and product knowledge, required for the position. There will be assessments ongoing through training and final assessment at the end. All training is conducted in English.<br /> <br /> BENEFITS:<br /> <br /> * Concentrix provides a bright, modern and exciting place to work with excellent staff facilities<br /> * The opportunity to travel and work abroad in a multi-lingual environment<br /> * Performance Related Pay<br /> * Eye Care Provision<br /> * Cycle to Work Scheme<br /> * Childcare Vouchers<br /> * Annual Reward & Recognition Ceremony<br /> * Free cakes and fruit on a Friday!<br /> * 28 days annual leave (rising after 2 years)<br /> * Stakeholder Pension Scheme<br /> * Team and Concentrix events<br /> <br /> RELOCATION PACKAGE:<br /> <br /> * Reimbursement of travel costs (up to £250)<br /> * Accommodation provided on arrival in Belfast<br /> * Relocation class on first day at Concentrix<br /> * Ongoing relocation support<br /> * Advance of salary (if required)]]>
http://www.toplanguagejobs.co.uk/job/2985051/Spanish-Speaking-Tourism-Customer-Care
Danish Speaking Sales Executive Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish
Posted: 28th Aug 2015

Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivated and driven <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confident and outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> Why Ink?<br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> International travel opportunities <br /> Significant earning potential<br /> ]]>
http://www.toplanguagejobs.co.uk/job/2938062/Danish-Speaking-Sales-Executive
Bilingual Sales Executive – Travel Media Salary: Excellent Salary
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish, Dutch, Finnish, French, German, Norwegian, Swedish, Swiss German
Posted: 28th Aug 2015

About us<br /> <br /> Ink is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> <br /> We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.com and our Facebook page www.facebook.com/#!/happINKness?fref=ts<br /> <br /> Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. <br /> <br /> Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> <br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> <br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> <br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel<br /> <br /> Why Ink?<br /> <br /> Fast moving environment for a market leader in a growth sector Coaching and development programmes for all employees International travel opportunities Significant earning potential.]]>
http://www.toplanguagejobs.co.uk/job/2849382/Bilingual-Sales-Executive-%E2%80%93-Travel-Media
Polish Speaking - Adverting Sales - London Salary: Basic + Commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Polish
Posted: 28th Aug 2015

About us<br /> Ink’s advertising products reach hundreds of millions of travellers each year via targeted advertising on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems as well as print advertising in our portfolio of international in-flight magazines.<br /> Our advertisers can choose exactly which groups of passengers they want to reach with their adverts by using our dynamically generated targeted advertising on print-at-home boarding passes, smartphone boarding passes, web pages and confirmation emails. Advertising is automatically chosen and delivered according to parameters such as destination, origination, gender, class flown and passenger nationality.<br /> According to our industry research, targeted advertising on print-at-home boarding passes is highly effective with 53% of those surveyed saying that they would consider purchasing products advertised on boarding passes. In addition, over a quarter of passengers look at their boarding pass while travelling to the airport, a fifth of passengers still look at their boarding pass once they have boarded the plane and 61% of passengers can recall boarding pass adverts.<br /> Ink offers technology development services and confirmation email/booking email applications to enable travel companies to take advantage of this burgeoning opportunity to connect with travellers.<br /> Our TAD clients include: KLM Royal Dutch Airlines, Germanwings, Tigerair, Brussels Airlines, Cebu Pacific, Eurostar, Ryanair, Hong Kong Airlines, Carlson Wagonlit, easyJet, Air One, GOL, nasair<br /> This is a rapidly evolving area and is a core part of Ink’s growth strategy.<br /> The role<br /> To sell targeted advertising products to new and existing B2C clients, from lead generation and developing new sales channels to closing deals over the phone<br /> High volume, high intensity, high quality calls<br /> Provide excellent customer service to maximise repeat bookings<br /> Identify and create business opportunities to present to new and existing clients<br /> Package <br /> Basic salary dependent on experience<br /> Significant commission earning potential (multiples of salary)<br /> Employee benefits scheme<br /> <br /> <br /> About you<br /> Resilient and driven<br /> Fluent in Polish and English<br /> Motivated to make money, competitive and eager to learn<br /> Strong desire to learn, develop skills and succeed<br /> Accountable and responsible for your actions<br /> Hard worker<br /> Someone who deals with stress positively]]>
http://www.toplanguagejobs.co.uk/job/4972282/Polish-Speaking-Adverting-Sales-London
Advertising Sales Executive - Singapore Salary: 20000 - 30000
Location: Singapore, 486066
Languages: English
Posted: 28th Aug 2015

About us<br /> Ink’s advertising products reach hundreds of millions of travellers each year via targeted advertising on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems as well as print advertising in our portfolio of international in-flight magazines.<br /> Our advertisers can choose exactly which groups of passengers they want to reach with their adverts by using our dynamically generated targeted advertising on print-at-home boarding passes, smartphone boarding passes, web pages and confirmation emails. Advertising is automatically chosen and delivered according to parameters such as destination, origination, gender, class flown and passenger nationality.<br /> According to our industry research, targeted advertising on print-at-home boarding passes is highly effective with 53% of those surveyed saying that they would consider purchasing products advertised on boarding passes. In addition, over a quarter of passengers look at their boarding pass while travelling to the airport, a fifth of passengers still look at their boarding pass once they have boarded the plane and 61% of passengers can recall boarding pass adverts.<br /> Ink offers technology development services and confirmation email/booking email applications to enable travel companies to take advantage of this burgeoning opportunity to connect with travellers.<br /> Our TAD clients include: KLM Royal Dutch Airlines, Germanwings, Tigerair, Brussels Airlines, Cebu Pacific, Eurostar, Ryanair, Hong Kong Airlines, Carlson Wagonlit, easyJet, Air One, GOL, nasair<br /> This is a rapidly evolving area and is a core part of Ink’s growth strategy.<br /> The role<br /> To sell targeted advertising products to new and existing B2C clients, from lead generation and developing new sales channels to closing deals over the phone<br /> High volume, high intensity, high quality calls<br /> Provide excellent customer service to maximise repeat bookings<br /> Identify and create business opportunities to present to new and existing clients<br /> Package <br /> Basic salary dependent on experience<br /> Significant commission earning potential (multiples of salary)<br /> Employee benefits scheme<br /> <br /> About you<br /> Resilient and driven<br /> Motivated to make money, competitive and eager to learn<br /> Strong desire to learn, develop skills and succeed<br /> Accountable and responsible for your actions<br /> Hard worker<br /> Someone who deals with stress positively]]>
http://www.toplanguagejobs.co.uk/job/4577582/Advertising-Sales-Executive-Singapore
Advertising Sales Manager Salary: Salary + Commission
Location: Singapore, 486066
Languages: English
Posted: 28th Aug 2015

Ink is the world’s largest publisher of airline media<br /> We work with 30 airlines, produce 36 inflight magazines, and reach an affluent, captive audience of 700 million travellers through digital channels including websites, mobile apps, boarding passes and onboard entertainment<br /> Our partners include Jetstar, Tiger Air, Scoot, Cebu Pacific Air, American Airlines, United Airlines, easyJet, KLM and SAS; we have 9 offices, 300 staff and advertising clients in more than 100 countries<br /> For more on our award winning magazines, growing readerships, cutting-edge digital products and culture of success, visit www.ink-global.com<br /> <br /> About the role<br /> Reporting to the Commercial Director, you will publish 2 inflight magazines, with responsibility for revenue, profitability and growth<br /> You will manage, empower and inspire a sales team to ensure targets are achieved<br /> You will lead by example and introduce new advertisers to our media<br /> <br /> More about the role<br /> You will define and execute the sales strategy on your titles, from the product and target markets to volume and yield management<br /> You will train and develop your team to deliver on their KPIs, grow year on year, and be ready to succeed you when you’re promoted<br /> The role is vital to the cultural management of the sales floor, and you will work closely and cordially with the compliance, production and editorial teams<br /> Ink media is produced for passengers, not by passengers; you will have personal sales targets and the opportunity to cross-sell into the entire global portfolio<br /> Accurate forecasting is key to the role, as are timely reports that show off your success<br /> <br /> About you<br /> Jaw-dropping proven record of advertising sales management<br /> Knowledgeable about print media, advertising and travel<br /> A motivational leader who is accountable and loves attention to detail<br /> Ready to pitch in, driven to make a difference, hungry for success<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4550812/Advertising-Sales-Manager
French speaking Sales Executives –Travel Media Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, French
Posted: 28th Aug 2015

About us<br /> INK is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.com<br /> <br /> Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> Excellent communication skills and telephone manners<br /> Fluent in the French language both written and oral <br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> <br /> Why Ink?<br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> International travel opportunities <br /> Significant earning potential<br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/2848242/French-speaking-Sales-Executives-%E2%80%93Travel-Media
German Speaking Key Account Manager DACH Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, German
Posted: 28th Aug 2015

Sales – Travel Media<br /> <br /> Based in our London office, but with some travel, you will be selling across one or more of our media platforms to clients from a variety of market sectors across a number of countries.<br /> <br /> You will be expected to generate your own quality leads and prospects, and develop your own territory through effective cold calling and client development. You will build business relationships through meaningful conversations with decision makers and delivering nothing less than 5-star service levels. You will also be negotiating at a senior level, and closing business on the phone and face to face every day.<br /> <br /> <br /> What we’re looking for<br /> <br /> * A passion for selling and providing solutions<br /> * Unshakeable belief<br /> * A desire to constantly make yourself and those around you even better <br /> * Excellent and creative sales ability<br /> * A natural happiness and positivity<br /> * A smart approach to problem solving<br /> <br /> What you get in return<br /> <br /> * An opportunity to grow with First class ongoing coaching and development<br /> * A chance to work for a market leader (Ink came 7th in the Investec Hot 100 Real Business List 2012)<br /> * The most original commission and incentives scheme in sales<br /> * A chance broaden your horizons with travel opportunities <br /> * An invitation to join our HappINKness and Dreams initiatives<br /> <br /> About Ink <br /> Ink is the global leader in connecting with travellers. As well as producing more inflight magazines for more airlines than any other company in the world, Ink reaches a captive audience of hundreds of millions of travellers each year with Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and on onboard entertainment systems.<br /> * Ink works with over three dozen airlines, produces media in 17 languages, and sells advertising in over 100 countries. Our travel clients include companies as diverse as Air France-KLM, Air Macau, Bangkok Airways, bmi, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, South African Express, THAI Airways, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air.<br /> * Ink is the owner of the Airline Retail Conference (ARC) in Europe and Asia, the China Travel Retail conference in Shanghai, and produces the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. We also publish CNBC Business magazine and TimeOut Singapore. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/2131251/German-Speaking-Key-Account-Manager-DACH
INTERNATIONAL INTERNSHIP PROGRAM IN CHINA (Beijing & Shanghai) Salary: Program Fee: from $998 ~ $3698 US dollars
Location: China, Beijing & Shanghai
Languages: English, Cantonese, French, German, Mandarin, Russian, Spanish
Posted: 28th Aug 2015

Gi2C Group specializes in connecting China and the global community through professional internships in China's two major cities Beijing and Shanghai. We are now looking for hard-working, and reliable students and graduates for our international internship program in China.<br /> <br /> 
★ Why suffer in the West when you can prosper in the East as confirmed by the BBC and Forbes magazine.

<br /> <br /> Through partnerships with a variety of companies, we provide students, graduates and young professionals the opportunity to further their personal and professional development in a dynamic international setting. The wealth of skills and knowledge gained from our overseas work experience programs will enhance your CV and provide you the edge you need to land your dream job. 

<br /> <br /> China is a fascinating place in which to work and live, culturally, linguistically, and socially. Gi2C international internship program runs for 1, 2, and 3 months throughout the year across the most exciting industry sectors in China. This unique international experience allows participants to gain an insight into Chinese business culture, meet industry leaders, and build professional networks.

<br /> <br /> During the China Internship Program you will be working in an International or Chinese company located in Beijing or Shanghai, where you will be required to work both independently and as part of a team.

<br /> <br /> ► OUR WEBSITE: http://www.gi2c.org/internship-in-china-15.html<br /> <br /> Gi2C Internship Programs last from one to three months in a sector of your choice:<br /> <br /> • Finance <br /> • Marketing, PR & Advertising<br /> • International Business & Consulting<br /> • Architecture and Interior design<br /> • Hotels and Tourism<br /> • International Trade<br /> • NGOs & Charities<br /> • Legal <br /> • Pharmaceuticals<br /> • Arts<br /> • IT<br /> • Graphic Design<br /> • Green-Technology and many more. <br /> <br /> Typical daily tasks include conducting research, writing reports, giving presentations, working in teams on strategy, accompanying colleagues on client meetings and business administration.

<br /> <br /> This is an incredible opportunity to gain excellent professional experience and key transferable skills in one of the world’s most important and fastest-growing economies.

<br /> <br /> Approximately 40% of interns will receive genuine job offers at the conclusion of their internship based on their work habits and job performance.<br /> <br /> • Please note: Chinese language skills are not necessary, fluent English is the only language requirement. <br /> <br /> ------------------
<br /> ► To Apply: http://www.gi2c.org/internship-in-china-15.html<br /> 
------------------ <br /> <br /> • Send your current Resume or CV. Shortlisted candidates will be contacted within 72 hours if qualified.<br /> <br /> PLEASE CLICK "APPLY" TODAY AND COMPLETE YOUR APPLICATION ONLINE]]>
http://www.toplanguagejobs.co.uk/job/3846051/INTERNATIONAL-INTERNSHIP-PROGRAM-IN-CHINA-Beijing-Shanghai
Italian Speaking Tourism Customer Care Salary: COMPETITIVE + RELOCATION PACKAGE
Location: United Kingdom, Northern Ireland, Belfast, BT1 3LP
Languages: English, Italian
Posted: 28th Aug 2015

Tourism Ireland’s role is to grow overseas tourism revenue and visitor numbers to the island of Ireland, and to help Northern Ireland to realise its tourism potential. Tourism Ireland devises and delivers world-class marketing programmes in over 20 markets across the world and works in close co-operation with industry partners on the island of Ireland as well as the travel trade, online operators, media, air and sea carriers overseas to encourage consumers to “Go where Ireland takes you”.<br /> <br /> <br /> Responsibilities:<br /> <br /> • Provides a warm, friendly and personal inbound customer service to prospective visitors to Ireland for tourism and travel through inbound voice, email, web chat and social media. Translates information as required.<br /> • Shine through every interaction by showing a lively interest in customers, have a natural approach in communication, become a local expert and be an advocate for Ireland.<br /> • Provides professional expertise and embraces the client brand in every interaction with the customer making it an individual experience.<br /> • Adherence to agreed processes, service level agreements, individual and team targets.<br /> • Proactively seeks ways to improve the customer experience through each interaction<br /> • Takes ownership to enhance your own learning to ensure sufficient knowledge to excel in the role.<br /> • Multitasks and adapt to a fast paced environment.<br /> • Works with the team in meeting and exceeding targets. <br /> • Continuously searches for improved ways of responding to customer needs through all contact channels.<br /> • Proactively seeks feedback on ways to improve individual and team performance.<br /> <br /> <br /> <br /> <br /> SKILLS:<br /> <br /> Essential Criteria:<br /> <br /> • Fluency in written and spoken English and fluent in Dutch, German, French, Italian or Spanish<br /> • Customer Focus – 6 months experience in telephone or face to face customer service, building relationships with the customer<br /> • Specialist Expertise – Confidence to assist the customer and ensure the customer receives excellent customer service, goes the extra mile for the customer. Genuine interest and passion for tourism. Having awareness of, and promoting the Tourism Ireland brand. Understanding and experience of using social media platforms.<br /> • Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale<br /> • Planning & Organising - Ability to multitask various contact channels to achieve personal and team targets. Plan and prioritise workload in accordance to contact volumes<br /> • Effective Communication - Excellent communication skills both verbal and written<br /> • Resilience - Demonstrates resilience and ability to work on own initiative<br /> • Problem Solving - Demonstrates problem solving and share best practice to the overall customer experience, focusing on customer engagement.<br /> • Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets, takes ownership to increase knowledge of Ireland.<br /> <br /> <br /> <br /> SALARY:<br /> <br /> £6.94/hour (equivalent to annual salary of £14,435 per annum gross) taxes to be deducted. <br /> <br /> Monthly Pay:<br /> <br /> You will be paid on the last working day of each month directly into your bank account. Your payment will cover the period from 22nd of the previous month to 21st of the current month. <br /> If you start after 21st of a month, you will not receive your first payment until the following month.<br /> <br /> Weekly Pay:<br />  Week 1 – work<br />  Week 2 – Process payment<br />  Week 3 – Receive payment on Monday for week 1<br /> <br /> All Concentrix staff must have a UK bank account in their own name and must provide these details to us on their first day of employment (exceptions made for those who are relocating to the UK). <br /> <br /> <br /> HOURS OF WORK <br /> <br /> 40 Hours per week on a rotational shift pattern from Monday to Friday 8am – 11pm and Saturday 10am – 8pm<br /> <br /> Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.<br /> <br /> Flexibility is important. Obligations placed upon you and tasks required of you will inevitably vary and develop with the growth of the company. Therefore as and when considered necessary or appropriate you are liable to transfer to or undertake other duties, within your competence and within reason, to meet fluctuations or priorities in work demands. <br /> <br /> <br /> <br /> TRAINING/INDUCTION<br /> <br /> Training will be conducted over 1 week.<br /> <br /> No absence or lateness during this period. There will be assessments ongoing through training and final assessment at the end. All training is conducted in English.<br /> <br /> Training is ongoing as there will be new products and changes. During the training you will be receiving ‘real life’ calls in a controlled environment. This will be monitored and assessed by quality and your trainer and feedback will be given<br /> <br /> <br /> HOLIDAYS<br /> <br /> 21 Holiday, Stat days & your birthday day off. <br /> <br /> Holidays cannot be taken in the first month of employment. In months 2 and 3 of probation, holidays can be taken if accrued. <br /> PROBATION PERIOD:<br /> There is a 3 month probationary period before confirmation of your contract status.<br /> <br /> If absence and lateness occur during probation (includes training/nesting and first 2 months on the floor) this could impact the decision on whether you pass your probation period.<br /> <br /> ¬¬¬¬¬¬¬¬¬¬¬<br /> RELOCATION PACKAGE (If relocating from outside Northern Ireland):<br /> • Reimbursement of travel costs (up to £250)<br /> • Accommodation provided on arrival in Belfast city centre hotel<br /> • Relocation class on first day at Concentrix<br /> • Ongoing relocation support – assistance with bank account, National Insurance, etc<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5324682/Italian-Speaking-Tourism-Customer-Care
Customer Service Consultant - Dutch Speaking Salary: £Competitive
Location: United Kingdom, South East, East Sussex, Brighton
Languages: English, Dutch
Posted: 27th Aug 2015

At American Express we are committed to providing our customers with a truly world class service. Managing billions of customer interactions each year, our team is in the front-line, making sure that we deliver on our commitment to accomplish the exceptional every day.<br /> <br /> We are seeking Customer Service, Dutch Speaking Travel and Lifestyle Consultants, Full Time, Brighton based. You will be rewarded with an excellent package and benefits (as outlined below).<br /> <br /> Role Purpose <br /> <br /> Our Dutch speaking Customer Service Consultants in Travel and Lifestyle (TLS) provide expert advice and servicing in all aspects of Travel and Concierge to some of American Express’ most elite cardholders. Our dedicated team is on hand to deal with customers’ requests; this could be anything from a romantic meal for two to booking an ’around the world’ anniversary trip. We are currently looking for Bilingual Dutch & English speakers to join our existing team in the Brighton-based European servicing centre. As a Customer Service Consultant, you will be taking incoming calls from customers and providing a knowledgeable and consultative service. Using effective questioning and relationship building, you will be able to make relevant recommendations, confirm bookings and up-sell recommendations based on your thorough understanding of the products available and ability to match these to the customers’ requirements. You will need to be fluent in both the Dutch and English languages, as you will be servicing customers located in the UK and Holland.<br /> <br /> Skills Required <br /> <br /> • Fluent in Dutch and English <br /> • Relationship building <br /> • A clear, articulate telephone manner<br /> • Proven ability to use your own initiative and work well under pressure<br /> • Strong organisational abilities<br /> • Confident and articulate<br /> • Ability to exceed customer expectations<br /> • Hardworking and passionate<br /> <br /> Hours of Work<br /> <br /> Please note that for this role you would be required to work 37.5 hours per week, Monday to Sunday between the hours of 7am – Midnight on a rotating shift pattern, provided in advance.<br /> <br /> Location- Brighton<br /> <br /> You enjoy the benefit of our state of the art offices in the heart of Brighton, where our onsite facilities with a restaurant, coffee bar and gym are designed to put your wellbeing first. <br /> <br /> Why Amex? <br /> <br /> At American Express, we are committed to investing in you. You will be rewarded with an excellent package. You will also enjoy the competitive benefits you would expect from such a diverse and successful international organisation. But also you will be part of a thriving and engaged culture where employee engagement and satisfaction ratings consistently place us amongst the Sunday Times Best Big Companies to work for, amongst other workplace awards.<br /> You will be encouraged and supported in developing your career with American Express through structured career path planning and continuous learning and development to help you achieve your professional goals.<br /> Benefits <br /> <br /> You will be entitled to a competitive range of benefits that include:<br /> <br /> • Private medical coverage<br /> • Life assurance & accident insurance<br /> • Healthy living programs<br /> • Smart spending portal<br /> • Pension savings plans<br /> • Emergency back-up child & adult care<br /> • Child care vouchers<br /> • Cycle2work option<br /> • Buy or sell up to 5 days annual holidays<br /> • Opportunity to join a diverse selection of employee networks<br /> <br /> <br /> To apply for this position, please click below.<br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5687092/Dutch-Speaking-Travel-and-Lifestyle-Consultant
Bilingual Sales Executive TAD – Travel Media Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish, Dutch, Finnish, French, German, Norwegian, Swedish, Icelandic, Swiss German
Posted: 28th Aug 2015

About us<br /> <br /> Ink is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> <br />  We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> <br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.come and our Facebook page www.facebook.com/#!/happINKness?fref=ts<br /> <br /> About Targeted Advertising (TAD)<br /> <br /> TAD enables our clients to chose exactly which passengers they want to reach with their adverts by using our targeted advertising solutions on print-at-home boarding passes, smart phone boarding passes, web pages and confirmation emails. Advertising is automatically chosen and delivered according to parameters such as destination, origination, gender, class flown and passenger nationality. <br /> <br /> This is a rapidly evolving area and is a core part of Ink’s growth strategy. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. <br /> <br /> Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> <br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> <br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> <br /> Why Ink?<br /> <br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> Significant earning potential]]>
http://www.toplanguagejobs.co.uk/job/2849372/Bilingual-Sales-Executive-TAD-%E2%80%93-Travel-Media
Customer Service Team Manager - Night Shift Salary: Competitive Salary + Bonus + Shift Uplift + free lunch
Location: United Kingdom, London, East London, E14 9GE
Languages: English
Posted: 3rd Aug 2015

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com Customer Service Centre (UK) Ltd, one of the support companies in the United Kingdom, is looking for a Team Manager (Night Shift).<br /> <br /> How would you lead a Customer Service team in a high paced and international environment to excel? At Booking.com, Customer Service Team Leaders pair good leadership skills with a passion for excellent customer service and getting things done mentality.<br /> <br /> Your challenge:<br /> <br /> In this unique position you encourage, provide focus and support your team achieve their goals. You create a safe working environment and analyze, plan and troubleshoot work activities. You nurture (multicultural) talent and lead by understanding your people.<br /> <br /> Our multilingual Customer Service team provides dedicated assistance and advocacy to make sure stays meet or exceed their expectations. Together with your team you find solutions, formulate new ideas and embrace change. Your team consists of around 15 international Customer Service Executives. <br /> <br /> You report directly to the Customer Service Manager of this location, which is in the Canary Wharf area of London.<br /> <br /> You will manage a team of about 15 talented Customer Services Executives. You will lead them, develop them and make sure that they are consistently able to provide excellence in Customer Service.<br /> <br /> We provide you with:<br /> A permanent contract<br /> 40 working hours per week ( on the dedicated night shift)<br /> Quarterly performance bonus if 100% of goals are achieved<br /> If needed we will supply you with a relocation package. This package varies upon countries.<br /> Dynamic and fast paced work environment<br /> Booking Benefit (get discount on your Booking.com reservations)<br /> Access to shopping, gym and restaurant discounts locally<br /> Booking.com B.V. is the world leader in booking accommodations online and its growth provides you with constant challenges and chances for growth.<br /> <br /> You bring:<br /> Bachelors level degree;<br /> Minimum 3 year’s people management experience in an international environment;<br /> Experience within a customer support services;<br /> Advanced English and preferably another language;<br /> Able to work the night shift hours (an 8-hour shift scheduled between 22:00 to 09:30)]]>
http://www.toplanguagejobs.co.uk/job/5590282/Customer-Service-Team-Manager-Night-Shift
Customer Support Specialist - German speaking Salary: Competitive
Location: United Kingdom, London, West London, W6
Languages: English, German
Posted: 26th Aug 2015

We are looking for dedicated, enthusiastic Customer Support Specialists to join our growing team!<br /> <br /> We are currently looking for passionate people to join our growing team. These are exciting times for SiteMinder with rapid expansion and lots of positive changes happening ahead, this is your opportunity to come join us and be a part of our success story!<br /> <br /> Who we are...<br /> <br /> As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world. SiteMinder is a fast paced, dynamic company that is continually growing due to the demand for our market leading product.<br /> <br /> Customer Service is a crucial part of our business. The insights you will gain from communicating with our customers will help us to improve our business and the experience for all our users. We always try to make things better and collaborate, working hard towards our goal: to deliver the best customer service in the industry.<br /> <br /> We are looking for...<br /> <br /> Highly motivated, energetic individuals who thrive in a continually changing environment. Our customers expect the best from us, so we want to hire people who know why good customer service matters and who want to grow with us in one of the most interesting and rapidly expanding companies in the hospitality industry. As well as a great working environment, work/life balance and career progression, at SiteMinder we offer supportive management and the opportunity to learn and develop new skills.<br /> <br /> What you will be doing...<br /> <br /> Your role is a vital one and is instrumental in helping to retain our customer base. <br /> Our Customer Support Team is the first point of contact for our valued customers, providing the highest quality customer service via phone and email. Being part of our driven and dynamic team, you will be investigating and providing solutions to various customer queries using your excellent troubleshooting capabilities and first-class communication skills. <br /> <br /> To be successful...<br /> <br /> You will have outstanding customer service skills, along with impeccable communication skills. Our ideal candidates would have experience working in a SLA/KPI driven company providing technical support with customer service responsibilities. We will also consider candidates with experience and knowledge in the hospitality industry.<br /> <br /> *** You must speak fluent English and German (preferably native)***<br /> <br /> Technical skills required...<br /> <br /> -The strong ability to diagnose and troubleshoot Web and Connectivity issues.<br /> -Experience working across Mac and Windows platforms and common browsers (Firefox/Chrome).<br /> -Any knowledge of Linux command lines, HTML or working in an ITIL environment will be advantageous but not essential.<br /> <br /> If you are passionate about customer service and want to develop your career then we would love to hear from you! <br /> <br /> If you have any questions please contact DJ (recruitment)<br /> <br /> ***Please note: due to the high volume of response, only candidates who match the required criteria will be contacted. If you do not hear back within a working week of your application then please assume you have been unsuccessful on this occasion***<br /> <br /> No agencies please.]]>
http://www.toplanguagejobs.co.uk/job/5684302/Customer-Support-Specialist-German-speaking
Freelance Tigrinya Interpreter - Leek Salary: 10-15 per hour
Location: United Kingdom, West Midlands, Staffordshire, Leek
Languages: English, Tigrinya
Posted: 21st Aug 2015

DA Languages are looking for Interpreters to work in and around the Hull area.<br /> <br /> Are you looking for a job that is as flexible as you are?<br /> <br /> Are you someone who is fluent in both English and Tigrinya?<br /> <br /> DA Languages are a well established Language Service Provider based in the Northwest with a database of over 11,000 mother tongue interpreters and we are looking to expand this. We provide interpreters in a number of situations such as hospital appointments, family planning, social home visits and police arrests.<br /> <br /> If you are interested in joining us please contact our recruitment team via email at recruitment@dalanguages.co.uk]]>
http://www.toplanguagejobs.co.uk/job/5665742/Freelance-Tigrinya-Interpreter-Leek
Freelance Somali Interpreter - Slough Salary: 10-15 per hour
Location: United Kingdom, South East, Berkshire, Slough
Languages: English, Somali
Posted: 21st Aug 2015

DA Languages are looking for Interpreters to work in and around the Hull area.<br /> <br /> Are you looking for a job that is as flexible as you are?<br /> <br /> Are you someone who is fluent in both English and Somali?<br /> <br /> DA Languages are a well established Language Service Provider based in the Northwest with a database of over 11,000 mother tongue interpreters and we are looking to expand this. We provide interpreters in a number of situations such as hospital appointments, family planning, social home visits and police arrests.<br /> <br /> If you are interested in joining us please contact our recruitment team via email at recruitment@dalanguages.co.uk]]>
http://www.toplanguagejobs.co.uk/job/5665412/Freelance-Somali-Interpreter-Slough
Freelance Bengali Interpreter - Slough Salary: 10-15 per hour
Location: United Kingdom, South East, Berkshire, Slough
Languages: English, Bengali
Posted: 21st Aug 2015

DA Languages are looking for Interpreters to work in and around the Hull area.<br /> <br /> Are you looking for a job that is as flexible as you are?<br /> <br /> Are you someone who is fluent in both English and Urdu?<br /> <br /> DA Languages are a well established Language Service Provider based in the Northwest with a database of over 11,000 mother tongue interpreters and we are looking to expand this. We provide interpreters in a number of situations such as hospital appointments, family planning, social home visits and police arrests.<br /> <br /> If you are interested in joining us please contact our recruitment team via email at recruitment@dalanguages.co.uk]]>
http://www.toplanguagejobs.co.uk/job/5665402/Freelance-Bengali-Interpreter-Slough
Freelance Urdu Interpreter - Slough Salary: 10-15 per hour
Location: United Kingdom, South East, Berkshire, Slough
Languages: English, Urdu
Posted: 21st Aug 2015

DA Languages are looking for Interpreters to work in and around the Hull area.<br /> <br /> Are you looking for a job that is as flexible as you are?<br /> <br /> Are you someone who is fluent in both English and Urdu?<br /> <br /> DA Languages are a well established Language Service Provider based in the Northwest with a database of over 11,000 mother tongue interpreters and we are looking to expand this. We provide interpreters in a number of situations such as hospital appointments, family planning, social home visits and police arrests.<br /> <br /> If you are interested in joining us please contact our recruitment team via email at recruitment@dalanguages.co.uk]]>
http://www.toplanguagejobs.co.uk/job/5665392/Freelance-Urdu-Interpreter-Slough
Freelance Kurdish Interpreter - Slough Salary: 10-15 per hour
Location: United Kingdom, South East, Berkshire, Slough
Languages: English, Kurdish, Sorani
Posted: 21st Aug 2015

DA Languages are looking for Interpreters to work in and around the Hull area.<br /> <br /> Are you looking for a job that is as flexible as you are?<br /> <br /> Are you someone who is fluent in both English and Kurdish?<br /> <br /> DA Languages are a well established Language Service Provider based in the Northwest with a database of over 11,000 mother tongue interpreters and we are looking to expand this. We provide interpreters in a number of situations such as hospital appointments, family planning, social home visits and police arrests.<br /> <br /> If you are interested in joining us please contact our recruitment team via email at recruitment@dalanguages.co.uk]]>
http://www.toplanguagejobs.co.uk/job/5665382/Freelance-Kurdish-Interpreter-Slough
Freelance latvian Interpreter - Slough Salary: 10-15 per hour
Location: United Kingdom, South East, Berkshire, Slough
Languages: English, Latvian
Posted: 21st Aug 2015

DA Languages are looking for Interpreters to work in and around the Hull area.<br /> <br /> Are you looking for a job that is as flexible as you are?<br /> <br /> Are you someone who is fluent in both English and Latvian?<br /> <br /> DA Languages are a well established Language Service Provider based in the Northwest with a database of over 11,000 mother tongue interpreters and we are looking to expand this. We provide interpreters in a number of situations such as hospital appointments, family planning, social home visits and police arrests.<br /> <br /> If you are interested in joining us please contact our recruitment team via email at recruitment@dalanguages.co.uk]]>
http://www.toplanguagejobs.co.uk/job/5665372/Freelance-latvian-Interpreter-Slough
Freelance Pulaar Interpreter - Slough Salary: 10-15 per hour
Location: United Kingdom, South East, Berkshire, Slough
Languages: English, Other Languages
Posted: 21st Aug 2015

DA Languages are looking for Interpreters to work in and around the Hull area.<br /> <br /> Are you looking for a job that is as flexible as you are?<br /> <br /> Are you someone who is fluent in both English and Pulaar?<br /> <br /> DA Languages are a well established Language Service Provider based in the Northwest with a database of over 11,000 mother tongue interpreters and we are looking to expand this. We provide interpreters in a number of situations such as hospital appointments, family planning, social home visits and police arrests.<br /> <br /> If you are interested in joining us please contact our recruitment team via email at recruitment@dalanguages.co.uk]]>
http://www.toplanguagejobs.co.uk/job/5665322/Freelance-Pulaar-Interpreter-Slough
Freelance Romanian Interpreter - Slough Salary: 10-15 per hour
Location: United Kingdom, South East, Berkshire, Slough
Languages: English, Romanian
Posted: 21st Aug 2015

DA Languages are looking for Interpreters to work in and around the Hull area.<br /> <br /> Are you looking for a job that is as flexible as you are?<br /> <br /> Are you someone who is fluent in both English and Romanian?<br /> <br /> DA Languages are a well established Language Service Provider based in the Northwest with a database of over 11,000 mother tongue interpreters and we are looking to expand this. We provide interpreters in a number of situations such as hospital appointments, family planning, social home visits and police arrests.<br /> <br /> If you are interested in joining us please contact our recruitment team via email at recruitment@dalanguages.co.uk]]>
http://www.toplanguagejobs.co.uk/job/5665312/Freelance-Romanian-Interpreter-Slough
Freelance Mandarin Interpreter - Mansfield Salary: 10-15 per hour
Location: United Kingdom, East Midlands, Nottinghamshire, Mansfield
Languages: English, Mandarin
Posted: 21st Aug 2015

DA Languages are looking for Interpreters to work in and around the Hull area.<br /> <br /> Are you looking for a job that is as flexible as you are?<br /> <br /> Are you someone who is fluent in both English and Mandarin?<br /> <br /> DA Languages are a well established Language Service Provider based in the Northwest with a database of over 11,000 mother tongue interpreters and we are looking to expand this. We provide interpreters in a number of situations such as hospital appointments, family planning, social home visits and police arrests.<br /> <br /> If you are interested in joining us please contact our recruitment team via email at recruitment@dalanguages.co.uk]]>
http://www.toplanguagejobs.co.uk/job/5665282/Freelance-Mandarin-Interpreter-Mansfield
Freelance Greek Interpreter - Derby Salary: 10-15 per hour
Location: United Kingdom, East Midlands, Nottinghamshire, Derby
Languages: English, Greek
Posted: 21st Aug 2015

DA Languages are looking for Interpreters to work in and around the Derby area.<br /> <br /> Are you looking for a job that is as flexible as you are?<br /> <br /> Are you someone who is fluent in both English and Greek?<br /> <br /> DA Languages are a well established Language Service Provider based in the Northwest with a database of over 11,000 mother tongue interpreters and we are looking to expand this. We provide interpreters in a number of situations such as hospital appointments, family planning, social home visits and police arrests.<br /> <br /> If you are interested in joining us please contact our recruitment team via email at recruitment@dalanguages.co.uk]]>
http://www.toplanguagejobs.co.uk/job/5665212/Freelance-Greek-Interpreter-Derby
Freelance Pashto Interpreter - Derby Salary: 10-15 per hour
Location: United Kingdom, East Midlands, Nottinghamshire, Derby
Languages: English, Pashto
Posted: 21st Aug 2015

DA Languages are looking for Interpreters to work in and around the Derby area.<br /> <br /> Are you looking for a job that is as flexible as you are?<br /> <br /> Are you someone who is fluent in both English and Pashto?<br /> <br /> DA Languages are a well established Language Service Provider based in the Northwest with a database of over 11,000 mother tongue interpreters and we are looking to expand this. We provide interpreters in a number of situations such as hospital appointments, family planning, social home visits and police arrests.<br /> <br /> If you are interested in joining us please contact our recruitment team via email at recruitment@dalanguages.co.uk]]>
http://www.toplanguagejobs.co.uk/job/5665132/Freelance-Pashto-Interpreter-Derby
Freelance Latvian Interpreter - Derby Salary: 10-15 per hour
Location: United Kingdom, East Midlands, Nottinghamshire, Derby
Languages: English, Latvian
Posted: 21st Aug 2015

DA Languages are looking for Interpreters to work in and around the Derby area.<br /> <br /> Are you looking for a job that is as flexible as you are?<br /> <br /> Are you someone who is fluent in both English and Latvian?<br /> <br /> DA Languages are a well established Language Service Provider based in the Northwest with a database of over 11,000 mother tongue interpreters and we are looking to expand this. We provide interpreters in a number of situations such as hospital appointments, family planning, social home visits and police arrests.<br /> <br /> If you are interested in joining us please contact our recruitment team via email at recruitment@dalanguages.co.uk]]>
http://www.toplanguagejobs.co.uk/job/5665102/Freelance-Latvian-Interpreter-Derby
Freelance Shona Interpreter - Nottingham Salary: 10-15 per hour
Location: United Kingdom, East Midlands, Nottinghamshire, Nottingham
Languages: English, Shona
Posted: 21st Aug 2015

Are you an interpreter who lives in or around Nottingham?<br /> <br /> We are currently recruiting new Shonafreelance interpreters in Hull. Hours of work are flexible, as this is a freelance position. Interpreters will need to hold either a Standard or Enhanced DBS certificate. If you do not have one, you can apply for one through us.<br /> <br /> Applicants will need to be fluent in English and Shona. Interpreters will work in a variety of situations including Social Services, meetings, and various Public and Private Sector organisations in your area.<br /> <br /> To apply, Simply send us your CV, giving details of your language skills and any relevant experience.<br /> <br /> DA Languages are a South-Manchester based translation and interpretation agency, which has been established since 1998 who offer language services across the UK. We offer interpreting services in over 500 languages and dialects. Add to this an extensive database of 11,000 Mother Tongue Interpreters/Translators; this makes us one of the major players in the language industry in the North West.<br /> <br /> We are also very interested in rarer languages and dialects, so please let us know if you speak any! <br /> <br /> Please let us know if you hold any qualifications in interpreting (e.g. DPSI, Community Interpreting, National Register listed, etc.)<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5665052/Freelance-Shona-Interpreter-Nottingham
Freelance Vietnamese Interpreter - Nottingham Salary: 10-15 per hour
Location: United Kingdom, East Midlands, Nottinghamshire, Nottingham
Languages: English, Vietnamese
Posted: 21st Aug 2015

Are you an interpreter who lives in or around Nottingham?<br /> <br /> We are currently recruiting new Vietnamese freelance interpreters in Hull. Hours of work are flexible, as this is a freelance position. Interpreters will need to hold either a Standard or Enhanced DBS certificate. If you do not have one, you can apply for one through us.<br /> <br /> Applicants will need to be fluent in English and Vietnamese. Interpreters will work in a variety of situations including Social Services, meetings, and various Public and Private Sector organisations in your area.<br /> <br /> To apply, Simply send us your CV, giving details of your language skills and any relevant experience.<br /> <br /> DA Languages are a South-Manchester based translation and interpretation agency, which has been established since 1998 who offer language services across the UK. We offer interpreting services in over 500 languages and dialects. Add to this an extensive database of 11,000 Mother Tongue Interpreters/Translators; this makes us one of the major players in the language industry in the North West.<br /> <br /> We are also very interested in rarer languages and dialects, so please let us know if you speak any! <br /> <br /> Please let us know if you hold any qualifications in interpreting (e.g. DPSI, Community Interpreting, National Register listed, etc.)<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5665042/Freelance-Vietnamese-Interpreter-Nottingham
Freelance Hungarian Interpreter - Nottingham Salary: 10-15 per hour
Location: United Kingdom, East Midlands, Nottinghamshire, Nottingham
Languages: English, Hungarian
Posted: 21st Aug 2015

Are you an interpreter who lives in or around Nottingham?<br /> <br /> We are currently recruiting new Hungarian freelance interpreters in Hull. Hours of work are flexible, as this is a freelance position. Interpreters will need to hold either a Standard or Enhanced DBS certificate. If you do not have one, you can apply for one through us.<br /> <br /> Applicants will need to be fluent in English and Hungarian. Interpreters will work in a variety of situations including Social Services, meetings, and various Public and Private Sector organisations in your area.<br /> <br /> To apply, Simply send us your CV, giving details of your language skills and any relevant experience.<br /> <br /> DA Languages are a South-Manchester based translation and interpretation agency, which has been established since 1998 who offer language services across the UK. We offer interpreting services in over 500 languages and dialects. Add to this an extensive database of 11,000 Mother Tongue Interpreters/Translators; this makes us one of the major players in the language industry in the North West.<br /> <br /> We are also very interested in rarer languages and dialects, so please let us know if you speak any! <br /> <br /> Please let us know if you hold any qualifications in interpreting (e.g. DPSI, Community Interpreting, National Register listed, etc.)<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5665032/Freelance-Hungarian-Interpreter-Nottingham
Freelance Mandinka Interpreter - Nottingham Salary: 10-15 per hour
Location: United Kingdom, East Midlands, Nottinghamshire, Nottingham
Languages: English, Other Languages
Posted: 21st Aug 2015

Are you an interpreter who lives in or around Nottingham?<br /> <br /> We are currently recruiting new Mandinka freelance interpreters in Hull. Hours of work are flexible, as this is a freelance position. Interpreters will need to hold either a Standard or Enhanced DBS certificate. If you do not have one, you can apply for one through us.<br /> <br /> Applicants will need to be fluent in English and Mandinka. Interpreters will work in a variety of situations including Social Services, meetings, and various Public and Private Sector organisations in your area.<br /> <br /> To apply, Simply send us your CV, giving details of your language skills and any relevant experience.<br /> <br /> DA Languages are a South-Manchester based translation and interpretation agency, which has been established since 1998 who offer language services across the UK. We offer interpreting services in over 500 languages and dialects. Add to this an extensive database of 11,000 Mother Tongue Interpreters/Translators; this makes us one of the major players in the language industry in the North West.<br /> <br /> We are also very interested in rarer languages and dialects, so please let us know if you speak any! <br /> <br /> Please let us know if you hold any qualifications in interpreting (e.g. DPSI, Community Interpreting, National Register listed, etc.)<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5665012/Freelance-Mandinka-Interpreter-Nottingham
Freelance Somali Interpreter - Nottingham Salary: 10-15 per hour
Location: United Kingdom, East Midlands, Nottinghamshire, Nottingham
Languages: English, Mandarin
Posted: 21st Aug 2015

Are you an interpreter who lives in or around Nottingham?<br /> <br /> We are currently recruiting new Mandarin freelance interpreters in Hull. Hours of work are flexible, as this is a freelance position. Interpreters will need to hold either a Standard or Enhanced DBS certificate. If you do not have one, you can apply for one through us.<br /> <br /> Applicants will need to be fluent in English and Mandarin. Interpreters will work in a variety of situations including Social Services, meetings, and various Public and Private Sector organisations in your area.<br /> <br /> To apply, Simply send us your CV, giving details of your language skills and any relevant experience.<br /> <br /> DA Languages are a South-Manchester based translation and interpretation agency, which has been established since 1998 who offer language services across the UK. We offer interpreting services in over 500 languages and dialects. Add to this an extensive database of 11,000 Mother Tongue Interpreters/Translators; this makes us one of the major players in the language industry in the North West.<br /> <br /> We are also very interested in rarer languages and dialects, so please let us know if you speak any! <br /> <br /> Please let us know if you hold any qualifications in interpreting (e.g. DPSI, Community Interpreting, National Register listed, etc.)<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5664992/Freelance-Somali-Interpreter-Nottingham
Freelance Somali Interpreter - Nottingham Salary: 10-15 per hour
Location: United Kingdom, East Midlands, Nottinghamshire, Nottingham
Languages: English, Somali
Posted: 21st Aug 2015

Are you an interpreter who lives in or around Nottingham?<br /> <br /> We are currently recruiting new Somali freelance interpreters in Hull. Hours of work are flexible, as this is a freelance position. Interpreters will need to hold either a Standard or Enhanced DBS certificate. If you do not have one, you can apply for one through us.<br /> <br /> Applicants will need to be fluent in English and Somali. Interpreters will work in a variety of situations including Social Services, meetings, and various Public and Private Sector organisations in your area.<br /> <br /> To apply, Simply send us your CV, giving details of your language skills and any relevant experience.<br /> <br /> DA Languages are a South-Manchester based translation and interpretation agency, which has been established since 1998 who offer language services across the UK. We offer interpreting services in over 500 languages and dialects. Add to this an extensive database of 11,000 Mother Tongue Interpreters/Translators; this makes us one of the major players in the language industry in the North West.<br /> <br /> We are also very interested in rarer languages and dialects, so please let us know if you speak any! <br /> <br /> Please let us know if you hold any qualifications in interpreting (e.g. DPSI, Community Interpreting, National Register listed, etc.)<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5664982/Freelance-Somali-Interpreter-Nottingham
Freelance Kurdish Interpreter - Nottingham Salary: 10-15 per hour
Location: United Kingdom, East Midlands, Nottinghamshire, Nottingham
Languages: English, Kurdish
Posted: 21st Aug 2015

Are you an interpreter who lives in or around Nottingham?<br /> <br /> We are currently recruiting new Kurdish freelance interpreters in Hull. Hours of work are flexible, as this is a freelance position. Interpreters will need to hold either a Standard or Enhanced DBS certificate. If you do not have one, you can apply for one through us.<br /> <br /> Applicants will need to be fluent in English and Kurdish. Interpreters will work in a variety of situations including Social Services, meetings, and various Public and Private Sector organisations in your area.<br /> <br /> To apply, Simply send us your CV, giving details of your language skills and any relevant experience.<br /> <br /> DA Languages are a South-Manchester based translation and interpretation agency, which has been established since 1998 who offer language services across the UK. We offer interpreting services in over 500 languages and dialects. Add to this an extensive database of 11,000 Mother Tongue Interpreters/Translators; this makes us one of the major players in the language industry in the North West.<br /> <br /> We are also very interested in rarer languages and dialects, so please let us know if you speak any! <br /> <br /> Please let us know if you hold any qualifications in interpreting (e.g. DPSI, Community Interpreting, National Register listed, etc.)<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5664962/Freelance-Kurdish-Interpreter-Nottingham
Freelance Hebrew Interpreter - Nottingham Salary: 10-15 per hour
Location: United Kingdom, East Midlands, Nottinghamshire, Nottingham
Languages: English, Hebrew
Posted: 21st Aug 2015

Are you an interpreter who lives in or around Nottingham?<br /> <br /> We are currently recruiting new Hebrew freelance interpreters in Hull. Hours of work are flexible, as this is a freelance position. Interpreters will need to hold either a Standard or Enhanced DBS certificate. If you do not have one, you can apply for one through us.<br /> <br /> Applicants will need to be fluent in English and Hebrew. Interpreters will work in a variety of situations including Social Services, meetings, and various Public and Private Sector organisations in your area.<br /> <br /> To apply, Simply send us your CV, giving details of your language skills and any relevant experience.<br /> <br /> DA Languages are a South-Manchester based translation and interpretation agency, which has been established since 1998 who offer language services across the UK. We offer interpreting services in over 500 languages and dialects. Add to this an extensive database of 11,000 Mother Tongue Interpreters/Translators; this makes us one of the major players in the language industry in the North West.<br /> <br /> We are also very interested in rarer languages and dialects, so please let us know if you speak any! <br /> <br /> Please let us know if you hold any qualifications in interpreting (e.g. DPSI, Community Interpreting, National Register listed, etc.)<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5664892/Freelance-Hebrew-Interpreter-Nottingham
Revenue Management Analyst (French Speaker) Salary: Competitive Salary + Benefits
Location: United Kingdom, South East, Berkshire, Bracknell
Languages: English, French
Posted: 12th Aug 2015

Get your GO on.<br /> <br /> Avis Budget Group is a leading global provider of mobility solutions. Across EMEA, we operate 4 industry leading brands: Avis; Budget; Zipcar and Payless. Firmly established as a leader in the vehicle rental industry, our history of focusing on customers, our people, growth, innovation and efficiency drives impressive bottom line success and has delivered strong year on year results.<br /> <br /> Revenue Management is a centralised department that supports and advises on pricing and inventory management and on pricing strategy.<br /> <br /> As a Revenue Management Analyst, reporting to the Head of Revenue Management, your role will require consistent communication with other departments, data gathering and analysis as well as managing tools and processes to enable high quality revenue management.<br /> <br /> This is an excellent opportunity for a French speaking graduate with excellent analytical and communication skills to play a key role in pricing strategy, in a busy team which is central to the company’s profitability.<br /> <br /> To be successful in this demanding role, your proven track record will enable you to deliver against the following key performance areas:<br /> <br /> • Managing optimization process for up to two districts focusing on distribution, pricing, segment management and demand management<br /> • Demand forecast management for up to two districts<br /> • Recommendation of pricing strategy and pricing tactics for up to two districts and some specific inbound markets<br /> • Supporting the development and maintenance revenue management process and tools<br /> • Delivering high quality quantitative analysis to support own recommendations<br /> • Communication and relationships with key stakeholders in other departments<br /> • Support communication and reporting for Country board<br /> <br /> Please apply for this role if you meet the following criteria:<br /> <br /> • Educated to degree level<br /> • Fluent French and English<br /> • Prior experience in an analytical role (including internships or any kind of professional experience in a relevant departments (e.g. pricing, planning, revenue management, strategy)<br /> • Excellent analytical ability, attention to detail, and ability to work both independently and as a valued member of a team<br /> • Ability to analyse complex scenarios, formulate recommendations and communicate them effectively to Senior Management<br /> • Excellent communication skills<br /> • Ability to complete work to a high level of accuracy and detail, maintaining focus, energy and effort when under pressure<br /> <br /> If you want to GO somewhere in your career, Avis Budget Group is the place to be - apply now!]]>
http://www.toplanguagejobs.co.uk/job/5629332/Revenue-Management-Analyst-French-Speaker
Language Specialist - Icelandic Salary: Competitive Salary
Location: Iceland, Reykjavik
Languages: English, Icelandic
Posted: 27th Aug 2015

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com BV is looking for a Icelandic Language Specialist for our Global Content Department.<br /> <br /> In this role you will be responsible for managing the quality of the Icelandic version of the Booking.com products (website, apps, newsletter etc.). Besides being passionate about language and translations, as a Language Specialist you have a strong quality focus which helps you to maintain and continuously improve the quality of our products. You take action accordingly in order to provide our customers with a product at the highest standard of quality.<br /> <br /> This full time position will be based in either our Amsterdam office, or our office in Reykjavik, Iceland.<br /> <br /> B.responsible:<br /> <br /> Create localized content for the Icelandic market;<br /> Provide translations from English into Icelandic for website copy, app copy and promotional materials, including newsletters, to appeal to the Icelandic market;<br /> Maintain the quality of the Icelandic version of Booking.com, including conducting product checks and maintaining language specific tools, such as glossaries and style guides;<br /> Assist with localization projects in cooperation with other language teams and departments, such as language-based research and data collection and analysis designed to optimize the effectiveness of the website and the service offered to Icelandic customers;<br /> Freelance management and support, such as evaluating the quality of translations for candidates, quality monitoring of the freelance translations, providing freelancers with consistent feedback.<br /> <br /> Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com BV is looking for a Icelandic Language Specialist for our Global Content Department.<br /> <br /> In this role you will be responsible for managing the quality of the Icelandic version of the Booking.com products (website, apps, newsletter etc.). Besides being passionate about language and translations, as a Language Specialist you have a strong quality focus which helps you to maintain and continuously improve the quality of our products. You take action accordingly in order to provide our customers with a product at the highest standard of quality.<br /> <br /> This full time position will be based in either our Amsterdam office, or our office in Reykjavik, Iceland.<br /> <br /> B.responsible:<br /> <br /> Create localized content for the Icelandic market;<br /> Provide translations from English into Icelandic for website copy, app copy and promotional materials, including newsletters, to appeal to the Icelandic market;<br /> Maintain the quality of the Icelandic version of Booking.com, including conducting product checks and maintaining language specific tools, such as glossaries and style guides;<br /> Assist with localization projects in cooperation with other language teams and departments, such as language-based research and data collection and analysis designed to optimize the effectiveness of the website and the service offered to Icelandic customers;<br /> Freelance management and support, such as evaluating the quality of translations for candidates, quality monitoring of the freelance translations, providing freelancers with consistent feedback.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5687702/Language-Specialist-Icelandic
Freelance Tamil Interpreter - Slough Salary: 10-15 per hour
Location: United Kingdom, South East, Berkshire, Slough
Languages: English, Tamil
Posted: 21st Aug 2015

DA Languages are looking for Interpreters to work in and around the Hull area.<br /> <br /> Are you looking for a job that is as flexible as you are?<br /> <br /> Are you someone who is fluent in both English and Tamil?<br /> <br /> DA Languages are a well established Language Service Provider based in the Northwest with a database of over 11,000 mother tongue interpreters and we are looking to expand this. We provide interpreters in a number of situations such as hospital appointments, family planning, social home visits and police arrests.<br /> <br /> If you are interested in joining us please contact our recruitment team via email at recruitment@dalanguages.co.uk]]>
http://www.toplanguagejobs.co.uk/job/5665332/Freelance-Tamil-Interpreter-Slough
Freelance Vietnamese Interpreter - Derby Salary: 10-15 per hour
Location: United Kingdom, East Midlands, Nottinghamshire, Derby
Languages: English, Vietnamese
Posted: 21st Aug 2015

DA Languages are looking for Interpreters to work in and around the Derby area.<br /> <br /> Are you looking for a job that is as flexible as you are?<br /> <br /> Are you someone who is fluent in both English and Vietnamese?<br /> <br /> DA Languages are a well established Language Service Provider based in the Northwest with a database of over 11,000 mother tongue interpreters and we are looking to expand this. We provide interpreters in a number of situations such as hospital appointments, family planning, social home visits and police arrests.<br /> <br /> If you are interested in joining us please contact our recruitment team via email at recruitment@dalanguages.co.uk]]>
http://www.toplanguagejobs.co.uk/job/5665232/Freelance-Vietnamese-Interpreter-Derby
Fluent German & Swiss German Customer Service Representatives - London Salary: £10.25 p/hr
Location: United Kingdom, London, South West London
Languages: English, German, Swiss German
Posted: 7th Aug 2015

Our client has a number of new vacancies available in customer service for the German market where you will represent a global healthcare brand.<br /> <br /> This is a great opportunity to work in a customer service capacity, where you will be handling incoming calls and emails in regards to customers’ queries and troubleshooting while utilising your German language. The types of customers you will be interacting with are healthcare professionals, such as Nurses or Doctors. <br /> <br /> Office opening hours: Monday to Sunday, 24/7 role. The role will involve with working in the morning, afternoon and night shift on a rotational shift pattern (8 hours per day). <br /> <br /> Salary is £10.25 per hour plus an uplift of 25% for unsociable hours. Pay is process on a weekly basis.<br /> <br /> Requirements:<br /> * Worked in a customer service environment <br /> * Fluency in the German language (written, verbal and reading level)<br /> * Have background knowledge in nursing or have nursing/science degree<br /> * Must have telephone experience and excellent verbal communication skills.<br /> * Good communication skills in English<br /> <br /> <br /> The role is based in South West London. Individuals must be able to commute to and from South West London especially during the night shift. <br /> <br /> This is a full time permanent position. <br /> <br /> Interviews taking place ASAP with positions to commence in the coming month.<br /> <br /> If you think you have what it takes then this position is for you. Don’t delay and send your CV now! We look forward to talking to you soon.<br />  <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5610962/Fluent-German-Swiss-German-Customer-Service-Representatives-London
German speaking Customer Service Representative Salary: Attractive
Location: Greece, Athens
Languages: English, German
Posted: 26th Aug 2015

Our client, a classified BPO - Business Process Outsourcing company - is looking for German Speaking people to work in an International Environment in their office in sunny Athens,Greece.. <br /> <br /> The main duties will be:<br /> <br /> • Deliver multilingual communications across a wide variety of channels, aided by automation<br /> • Manage and coordinate corrective action processes<br /> • Provide customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environment<br /> • Offer rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution<br /> • Problem solving/Complaint Handling<br /> • To provide a top level of customer service via your native language and on occasion English as well. This communication is through a variety of channels such as emails, phone calls and live chats<br /> <br /> <br /> The company is offering a relocation package and provide a very good service to their employees (a company doctor, social events, product discounts, paid training, extra overtime paid, free Greek classes, on site canteen, free outdoor activities,..)<br /> <br /> Requirement:<br /> <br /> - To be fluent in German and in English<br /> - Having some experiences in customer service<br /> - Being motivated and willing to work in an international environment<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5229502/German-speaking-Customer-Service-Representative
French speaking Customer Support Representative Salary: Attractive
Location: Greece, Athens
Languages: English, French
Posted: 26th Aug 2015

Our client, a classified BPO - Business Process Outsourcing company - is looking for French Speaking people to work in an International Environment in their office in sunny Athens, Greece.. <br /> <br /> The main duties will be:<br /> <br /> • Deliver multilingual communications across a wide variety of channels, aided by automation<br /> • Manage and coordinate corrective action processes<br /> • Provide customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environment<br /> • Offer rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution<br /> • Problem solving/Complaint Handling<br /> • To provide a top level of customer service via your native language and on occasion English as well. This communication is through a variety of channels such as emails, phone calls and live chats<br /> <br /> <br /> The company is offering a relocation package and provide a very good service to their employees (a company doctor, social events, product discounts, paid training, extra overtime paid, free Greek classes, on site canteen, free outdoor activities,..)<br /> <br /> Requirement:<br /> <br /> - To speak French as a native level and be fluent in English<br /> - Having some experiences in customer service<br /> - Being motivated and willing to work in an international environment<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5229332/French-speaking-Customer-Support-Representative
TRAVEL COORDINATOR - FLUENT ENGLISH Salary: negotiable
Location: Czech Republic, Praha
Languages: English
Posted: 23rd Aug 2015

DESCRIPTION<br /> <br /> Business trips and Amadeus. Does that ring the bell? If yes, you are probably the one we are looking for! Don't hesitate and apply!<br /> <br /> If you are thinking about listening to Mozart during your holiday, you don't have to read any further. :-)<br /> <br /> Our Client is an international advisory company. <br /> Your main responsibilities would be: <br /> * accommodation reservation making<br /> * flight tickets and other transport booking<br /> * daily work in the Amadeus program<br /> * event organization<br /> * being in touch with suppliers, agencies and other third parties<br /> * visa administration<br /> * various administrative tasks<br /> <br /> Starting date: 1st October 2015<br /> Full time job.<br /> <br /> REQUIREMENTS<br /> <br /> MAIN: <br /> * knowledge of Amadeus is a MUST<br /> <br /> OTHER: <br /> * at least bachelor degree<br /> * min. 2 years of experience from similar job<br /> * fluent/native English<br /> * Czech or Slovak is an advantage<br /> <br /> BENEFITS<br /> <br /> * international and dynamic environment<br /> * challenging job<br /> * possibility to grow<br /> * company benefits<br /> <br /> If you want to apply for this position, please, send us your curriculum vitae in English, with the reference number 1-12-178212/TL in subject of your application.]]>
http://www.toplanguagejobs.co.uk/job/5556932/TRAVEL-COORDINATOR-FLUENT-ENGLISH
Airline company looking for German speakers -Brno Salary: Very attractive + Relocation
Location: Czech Republic, Jihomoravsky, Brno, Brno
Languages: English, German
Posted: 26th Aug 2015

Customer Service Consultant in Brno which is the second largest city of the Czech Republic. Being a historical city with loads of interesting places around. The city offers plenty of opportunities to spend time pleasantly.<br /> <br /> The interview process will be done by Skype and phone for candidates that are outside the Czech Republic.<br /> <br /> Location: Brno (Czech Republic)<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future training abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses for successful candidates) <br /> <br /> If you are interested in that position please send your CV for eduardog@mgirecruitment.com <br /> <br /> Our client is a huge airline company, counting with a multicultural ambient, offering loads of benefits including visa for their professionals it is a constant growing business opening opportunities for people across the globe.]]>
http://www.toplanguagejobs.co.uk/job/5425352/Airline-company-looking-for-German-speakers-Brno
Vacancies in Brno for German Speakers - Customer Consultant Salary: Attractive salary + Relocation Package
Location: Czech Republic, Jihomoravsky, Brno
Languages: English, German
Posted: 29th Aug 2015

Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + We can help with visa for non EU nationals.<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution <br /> for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates) <br /> <br /> APPLY:<br /> Contact Maria at MariaP@mgirecruitment.com ]]>
http://www.toplanguagejobs.co.uk/job/5329032/Vacancies-in-Brno-for-German-Speakers-Customer-Consultant
Italian Speaking Customer Service Representative Tourism Sector Salary: £14144 - £15144 per annum + Benefits
Location: United Kingdom, Northern Ireland, Belfast, Belfast
Languages: English, Italian
Posted: 1st Sep 2015

Job Summary<br /> Do you like to travel? Does the idea of helping others find their perfect destination excite you? If so then this Italian speaking Customer Service Representative Job could be perfect for you. The job itself is based in Belfast, Northern Ireland and we are looking for someone who is friendly and outgoing - that your bubbly personality can shine through in your work on a daily basis, and lastly for this job you can expect to earn &#163;14,144 gross per annum.<br /> <br /> What will you do in this job?<br /> As a customer service representative it will be your job to provide a warm and friendly service to all customers, you will do this through email, web chat and social media, remembering that you may need to translate from Italian to English and vice versa when needed. Our client is looking for someone who is friendly and outgoing and that your personality can shine through in your work which will help with a great customer experience.<br /> As our client is always looking for ways to improve upon their service they are looking for proactive Italian speakers who can identify possible areas of improvement to help with customer satisfaction. Lastly it is important that you seek feedback on ways to improve both individual and team performance within the customer service team.<br /> <br /> Who will you be working for?<br /> Our client nearly 15 years established now, employing over 600 employees in the UK and Belfast, Northern Ireland is a technology and services provider. With this particular client looking for a number of language speakers they are currently looking for Italian speakers to fill the position of Customer Service Representative in Belfast. With quirky benefits offered such as a weekly snack and getting you birthday off of work this client knows how to treat their employees well.<br /> The project that you will be working on in the Italian speaking Customer Service Representative is where you strive to deliver a high standard of customer service for those looking to travel.<br /> <br /> Who are we looking for?<br /> First of all we are looking for you to have a near native level of Italian and to have a good level of English as you will need to translate from Italian and English. You have at least 6 months previous experience in Customer Service (preferably in phone or face-to-face Customer Service). You work well with others and you have a good work ethic, where you have excellent time management. <br /> Of course it goes without saying that you are customer focussed, as a happy customer is the main aim of our client here in Belfast, so being able to deliver a friendly and helpful service is crucial.<br /> <br /> Where would you be working?<br /> Belfast is where you will be working, Belfast is in Northern Ireland and is a city bursting with life, where the locals are great craic (fun), there are plenty of bars and restaurant's to socialise and you will always have amazing things to do and see with the likes of Giants Causeway, the Titanic Museum and its beautiful views.<br /> <br /> Interview & Salary <br /> The interview process for this Italian speaking Customer Service Representative Job involves a number of stages, such as passing a number of screening interviews, and an online assessment from our client.<br /> <br /> If you are successful you will offered a yearly salary of &#163;14,144 (gross) along with great benefits such as a possible bonus upon meeting targets. There also a relocation package on offer for those that will need it i.e. flights over and the first few days of accommodation covered. For this Italian job you will be working on a rotational shift pattern from Monday - Friday 8am-11pm and sometimes on Saturday from 10 am- 8 pm.<br /> If you have any questions about this Italian Speaking Customer Service Representative job please do not hesitate to contact us on +353 15 24 24 20.<br /> <br /> If you like what you see then APPLY TODAY and send us your CV in English.]]>
http://www.toplanguagejobs.co.uk/job/5641392/Italian-Speaking-Customer-Service-Representative-Tourism-Sector
Customer Consultant for an Airline Company in Czech Republic - German Speakers Salary: Attractive salary + Relocation Package
Location: Czech Republic, Jihomoravsky, Brno
Languages: English, German
Posted: 29th Aug 2015

Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + We can help with visa for non EU nationals.<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution <br /> for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates) <br /> <br /> APPLY:<br /> Contact Ana at AnaD@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/5328902/Customer-Consultant-for-an-Airline-Company-in-Czech-Republic-German-Speakers
German Customer Consultant needed in Brno. Apply now! Salary: Attractive salary + Relocation Package
Location: Czech Republic, Jihomoravsky, Brno
Languages: English, German
Posted: 29th Aug 2015

Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + We can help with visa for non EU nationals.<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution <br /> for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates) <br /> <br /> APPLY:<br /> Contact Ana at AnaD@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/5328882/German-Customer-Consultant-needed-in-Brno.-Apply-now
Work for an Airline Company as German Customer Consultant in Brno. Apply now Salary: Attractive salary + Relocation Package
Location: Czech Republic
Languages: English, German
Posted: 29th Aug 2015

Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> The interview process will be done by Skype and phone for candidates that are outside the Czech Republic.<br /> <br /> Location: Brno (Czech Republic)<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + We can help with visa for non EU nationals.<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution <br /> for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates) <br /> <br /> APPLY:<br /> Contact Maria at MariaP@mgirecruitment.com ]]>
http://www.toplanguagejobs.co.uk/job/5321342/Work-for-an-Airline-Company-as-German-Customer-Consultant-in-Brno.-Apply-now
Japanese Speaking Reservation staff Salary: c £18 - (depends on experience) + benefits
Location: United Kingdom, London, Central London, london
Languages: English, Japanese
Posted: 28th Aug 2015

Title: Japanese Speaking Reservation staff<br /> Location: Central London<br /> Working hours: 0900 ~ 18:00<br /> Salary : c £18 - (depends on experience) + benefits<br /> Start: October 2015<br /> <br /> Our client is a major international travel company with offices based in Central London. They are seeking a Japanese speaking reservation staff to join their team.<br /> <br /> Responsibilities:<br /> - Booking flights/hotels/trains/other transportation such as rent a car for both individuals and groups<br /> - Issuing tickets, amending, cancelling, refund etc<br /> - Dealing with Japan Rail Pass inquiries and selling<br /> - Issuing invoices and credit notes and send out to customers<br /> - Dealing with VISA on behalf of customers (contacting with the VISA agency)<br /> - Updating clients' list when needed<br /> - Co-operate with the Sales team<br /> <br /> Requirements:<br /> - Mother tongue level of Japanese<br /> - Fluent in English<br /> - Compatible with Galileo or other GDS system (experience in exchanging tickets and have knowledge of ticketing - highly desirable)<br /> - Able to learn new system <br /> - Optimistic, friendly (but polite) approach to the clients<br /> - Patient <br /> - Possibility of work over time depending on the situation (such as dealing with the air strikes, natural disasters etc)<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.<br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5607942/Japanese-Speaking-Reservation-staff
Japanese Speaking Tour Coordinator Salary: 20000-28000
Location: United Kingdom, London, West London, West London
Languages: English, Japanese
Posted: 28th Aug 2015

Title: Japanese Speaking Tour Coordinator <br /> Location: West London<br /> Contract type: Permanent with 3 months' probation period<br /> Hours: 35 hours per week<br /> Salary: 20-28k (Competitive; depends on skills and experiences)<br /> Starting date: ASAP<br /> <br /> International travel organization is searching for a Japanese Speaking Tour Coordinator in one of their Departments.<br /> <br /> Responsibilities:<br /> - Conducts good products planning and strong and stable purchasing of hotels and other necessary arrangements for each tour in order to provide quality tours to our clients<br /> - Liaise with the head office in Japan and our European suppliers to conduct a quality planning and materialisation of the products <br /> - Purchasing and making quotations of hotels and other arrangements <br /> - Deal with customer care 24/7 phone calls on rotation basis with other employees<br /> - Maintain good relationships with our suppliers<br /> <br /> Required Skills:<br /> - Excellent communication and inter-personal skill<br /> - Fluent both in Japanese and English<br /> - Strong IT skills (Word, Excel, PPT and travel operation system)<br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5584802/Japanese-Speaking-Tour-Coordinator
Africa Travel Consultant Salary: £22000 - £26000 per annum
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 31st Aug 2015

Job Title: Africa Travel Consultant<br /> Location: London<br /> Salary Range: &#163;22,000 - &#163;26,000<br /> <br /> <br /> Role: <br /> <br /> We are looking to recruit an Africa Travel Consultant on behalf of our Client, a Travel Specialist that is looking to expand their Sales Team in their London-based office.<br /> <br /> <br /> <br /> Responsibilities: <br /> <br /> o New business development through cold calling<br /> o Dealing with inbound sales enquiries from potential customers<br /> o Plan, Sell and implement itineraries<br /> o Contact customers through the phone and email <br /> o Plan for face-to-face presentations on your Specialist area<br /> o You will be expected to also help out with the company's website development, PR, advertising, admin and accounts<br /> o You will be provided with full training in the offices and educations trips to Africa<br /> o Pick up new specialist areas over time with more educational trips<br /> <br /> <br /> <br /> <br /> <br /> Skills & Experience: <br /> <br /> o 1+ Years experience in a Junior Consultant role<br /> o Passionate about your area of expertise (Africa)<br /> o Previous sales experience is required, preferably within the travel industry<br /> o Strong academic background up to University level<br /> o Strong communication, oral and written<br /> o Excellent attention to detail<br /> o Excellent phone mannerism]]>
http://www.toplanguagejobs.co.uk/job/5696532/Africa-Travel-Consultant
Japanese Speaking Supervisor Salary: 20000-40000
Location: United Kingdom, London, West London, West London
Languages: English, Japanese
Posted: 28th Aug 2015

Title: Japanese Speaking Supervisor <br /> Location: West London<br /> Contract type: Permanent with 3 months' probation period<br /> Hours: 35 hours per week<br /> Salary: 26-40k per annum (Competitive; depends on skills and experiences)<br /> Starting date: ASAP<br /> <br /> International travel organization is searching for a Japanese Speaking Supervisor in one of their Departments.<br /> <br /> Responsibilities:<br /> - Supervising team members in their roles and assist the Department Manager on the team management <br /> - Conduct good products planning and strong and stable purchasing of hotels and other arrangements for each tour in order to provide quality tours to our clients<br /> - Liaise with the head office in Japan and our European suppliers to conduct a quality planning and materialisation of the products <br /> - Purchasing and making quotations of hotels and other arrangements <br /> - Deal with customer care 24/7 phone calls on rotation basis with other employees<br /> - Team management and supervision of the team members' job<br /> - Maintain good relationships with our suppliers<br /> <br /> Required Skills:<br /> - Excellent communication and inter-personal skill<br /> - Fluent both in Japanese and English<br /> - Strong IT skills (Word, Excel, PPT and travel operation system)<br /> - Good leadership and management skills<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5583952/Japanese-Speaking-Supervisor
Spanish or French speaking International Medical Assistance Coordinator Salary: 18000-19000
Location: United Kingdom, London, South London, Croydon
Languages: English, French, Italian, Spanish
Posted: 28th Aug 2015

Job Title: Spanish or French speaking International Medical Assistance Coordinator<br /> Skills: Fluent Italian, strong client support skills<br /> Salary: £18-19k + benefits.<br /> Location: Croydon<br /> Hours: 35 hours a week including weekends and night shifts <br /> Status: Permanent<br /> <br /> In this challenging role you will provide an efficient and very professional response to worldwide requests for medical assistance <br /> <br /> Your duties:<br /> <br /> o Handle all contact promptly and professionally until case closure.<br /> o Provide specialist linguist support where appropriate.<br /> o Ensure that the relevant Team Manager/Manager is informed of any potential problem.<br /> o Utilise resources to provide the most appropriate solution<br /> o Work closely with the in house medical team <br /> o Monitor all aspects of the assistance to ensure that all services are provided <br /> o Ensure high risk and high profile cases are referred to the Manager <br /> <br /> Your background:<br /> <br /> o Fluent in Spanish or French<br /> o IT literate<br /> o Good verbal and written communication<br /> o Good geographical knowledge<br /> o Proven call centre or travel industry experience<br /> o Proven experience of providing excellent customer service within a pressurised environment<br /> o Excellent inter-personal skills and ability to work successfully within a diverse team<br /> o Self-motivated and enthusiastic<br /> o Proactive, quick thinking, flexible and adaptable to changing situations<br /> o Responsible and confident approach to work duties<br /> o Diplomatic<br /> o Excellent listening skills and verbal communication<br /> o Excellent communicator<br /> o Detailed and methodical in approach to work<br /> o Ability to work under pressure and meet deadlines<br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5582192/Spanish-or-French-speaking-International-Medical-Assistance-Coordinator
GermanSenior Travel Consultant, East Sussex, £20-£23k+ OTE Salary: 20-£23k+ OTE
Location: United Kingdom, South East, East Sussex
Languages: English, French
Posted: 31st Aug 2015

Client: Our client is a leading company in the travel industry. They now have a vacancy for a German Senior Sales Consultant in their Brighton headquarters.<br /><br /> <br /><br /> Role: In this German Sales Representative position you must support and direct reports by actively participating and leading client and prospect meetings. Meet and exceed personal sales targets by converting enquiries into firm sales and adding value to existing bookings. The newcomer must consistently monitor the sales activity of the team, and track the results to ensure targets are being met. Resolve problems that may arise and be hands on performing the day to day activities of business travel including flights. It is also your role to qualify interest on incoming leads and organize meetings and work closely with marketing to monitor success of campaigns.<br /><br /> <br /><br /> Skills: The skills needed for this role are as follows;<br /><br /> <br /><br /> -Fluent in German and English to be considered for this role<br /><br /> <br /><br /> -4 years solid experience within business travel<br /><br /> <br /><br /> -Degree in a Business related area.<br /><br /> <br /><br /> - Experience dealing with bookings from start to finish<br /><br /> <br /><br /> -In addition you must have sales experience with a proven track record in closing sales<br /><br /> <br /><br /> -In addition in this role you must also have a working knowledge of the CRM space and excellent presentation and listening skills are a pre-requisite of this role. <br /><br /> <br /><br /> Gain: This position offers you the chance to join one of the one of the most successful companies in Europe while earning a very competitive basic salary of £20-25k per annum. If you think you have what it takes to be among to work with one of the best companies in the world please apply now.<br /><br /> <br /><br /> Origin Multilingual is specialist Language Recruitment Consultancies. <br /><br /> <br /><br /> With over 45 years experience in the field of multilingual recruitment and clients located across EMEA we look forward to discussing your next job opportunity with you.<br /><br /> <br /><br /> UK +44 (0) 330 335 3840<br /><br /> <br /><br /> Ireland +353 1 231 3100]]>
http://www.toplanguagejobs.co.uk/job/5312342/GermanSenior-Travel-Consultant-East-Sussex-20-23k-OTE
Brno, Czech Republic - German speakers required (CS) Salary: Attractive salary + Relocation Package
Location: Czech Republic, Jihomoravsky, Brno
Languages: English, German
Posted: 10th Aug 2015

Wollen Sie mal richtig abheben und durchstarten?<br /> <br /> Eine internationale Fluggesellschaft sucht Sie als Mitarbeiter. <br /> Habe Sie in der Vergangenheit schon als Kundenservice Agent gearbeitet, oder auch schon einige Erfahrung gesammelt im Touristikbereich? Dann sind Sie der richtige Kandidat. <br /> <br /> Our client is a leading European airline that is running its customer service centre in Brno. <br /> We can help with visa for non EU nationals.<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Basic PC knowledge<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> • For candidates who need necessary work permits and Visa - the client will help you to get necessary documents.<br /> • Discount in Flights to anywhere!<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation <br /> • Performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organization<br /> • Possibility to attend future trainings abroad!<br /> • Relocation package provided <br /> <br /> About Brno:<br /> <br /> Brno has the perfect opportunity for you based in the heart of the Czech Republic. Not only does the magnificent city of Brno offer you a rich and stimulating cultural extravaganza, it is famed for architectural beauty and a revitalizing nightlife.<br /> <br /> APPLY:<br /> <br /> Contact Shivani at ShivaniV@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/5494042/Brno-Czech-Republic-German-speakers-required-CS
Japan-bound tour travel consultant Salary: £20K
Location: United Kingdom, London, Central London, London
Languages: English, Japanese
Posted: 28th Aug 2015

Title: Japan-bound tour travel consultant<br /> Status: Permanent/ Full-time<br /> Salary: £20K <br /> Location: London<br /> <br /> A small Japanese travel company based in Central London is currently seeking a suitably-qualified and experienced Japan specialist travel consultant who has extensive knowledge of Japan and customer service experience to work in the outbound leisure section. You will essentially be responsible for creating tailor-made, bespoke holidays and tours, mainly to Japan, but also occasionally other Far East destinations.<br /> <br /> Main duties to include (but not limited to):<br /> <br /> • Organising tailor-made tours and managing bookings, both over the phone and via email <br /> • Arrangement and management of the end-to-end arrangements for clients’ bookings, including tours, rail passes, hotels and transfers, and using the appropriate booking systems and account management applications<br /> • Preparing all final documentation for client holidays and following up any queries or concerns.<br /> • Provide customer service in person, and via phone and email to assist with enquiries relating to clients’ tours, or general Japan related enquiries<br /> • Liaising throughout the entire process with suppliers and clients.<br /> • Respond quickly and calmly to unforeseen difficulties that may arise on clients’ holidays<br /> • Organise, copy-write, and produce advertising material, as well as in-house proof-reading and editing<br /> • Work competently and efficiently, using initiative at all times without direct supervision<br /> • Revise tour itineraries and prepare new tour itineraries annually as well as cost-calculation to ensure the brand remains competitive.<br /> • Participation in travel events, attending seminars, and client visits where necessary, with very occasional familiarisation trips, and attending events as required, to promote and sell Japan as a travel destination<br /> <br /> Required:<br /> • Worked OR lived in Japan <br /> • Mother tongue standard English communication skills, both oral and written.<br /> • Minimum of advanced conversational level Japanese<br /> • Strong attention to detail<br /> • Ability to work well under pressure, and prioritise a demanding workload<br /> • Previous experience in a highly customer-focused orientated role with an outstanding level of client rapport<br /> • Applicants must be able to demonstrate an interest and passion for Japan and travel, with knowledge of various regions of Japan, especially remote and less-travelled areas. Extensive travel experience throughout Japan and extensive knowledge of the geography of Japan.<br /> • Very occasional out-of-hours and weekend attendance at events will be required, so flexibility is essential. <br /> • Advanced Microsoft Office user, especially Word & Excel<br /> <br /> Preferred (but not essential):<br /> <br /> • Customer service experience in the travel industry<br /> • Knowledge of airline industry and airfare rules and regulations<br /> • Experience using Galileo or similar GDS (Amadeus, Worldspan, Sabre etc.)<br /> • Basic web-editing / HTML skills<br /> • Experience using Open-Office Draw / GIMP etc.<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.<br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found at on our website. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5655262/Japan-bound-tour-travel-consultant
German Speaking Hotel Coordinator Salary: 18000
Location: United Kingdom, London, Central London
Languages: English, German
Posted: 21st Aug 2015

Language Recruitment Services is urgently looking for a German Speaking Hotel Coordinator to work for their prestigious international travel and leisure group in central London. <br /> This is an exciting opportunity for someone with experience in the travel industry, passion for travel and great negotiation skills. <br /> <br /> Duties and responsibilities: <br /> -Monitoring the sales of existing as well as new hotels<br /> -Communicating with contractors in order to make sure that the company has the right rooms at the right prices<br /> -Contacting contracted hotels in order to ensure the company has availability at all of them <br /> -Preparing and coordinating regular statistics <br /> -Ensuring all freesale booking are honoured by the hotels by working closely with Customer Service<br /> -Negotiating special offers and promotions where hotels have rooms for sale<br /> -Assisting colleagues with any issues with the company's partner hotels<br /> Requirements: <br /> -Native level of German language<br /> -Great communication skills<br /> -Fantastic administration and organization skills<br /> -Being a real team player<br /> -Being good with deadlines <br /> -Previous negotiation experience <br /> <br /> The suitable candidate can expect a further development within the company. <br /> <br /> Keywords: Travel, Tourism, Customer Service,Tourism, Hotel, Hospitality, Coordinator, German; Travel, Tourism, Customer Service, Hotel, Tourism, Hospitality, Coordinator, German; Travel, Tourism, Customer Service, Hotel, Hospitality, Coordinator, German; Travel, Customer Service, Hotel, Hospitality, Coordinator, German; Tourism, Travel, Customer Service, Hotel, Hospitality, Tourism, Coordinator, German;]]>
http://www.toplanguagejobs.co.uk/job/5612422/German-Speaking-Hotel-Coordinator
German Speaking Reservations Assistant Salary: 18000
Location: United Kingdom, London, Central London
Languages: English, German
Posted: 21st Aug 2015

Language Recruitment Services is urgently looking for a German Speaking Reservations Assistant to work for their prestigious international travel and leisure group in central London. <br /> This is an exciting opportunity for someone with experience in the travel industry, passion for travel and great negotiation skills. <br /> <br /> Duties and responsibilities: <br /> -Monitoring the sales of existing as well as new hotels<br /> -Communicating with contractors in order to make sure that the company has the right rooms at the right prices<br /> -Contacting contracted hotels in order to ensure the company has availability at all of them <br /> -Preparing and coordinating regular statistics <br /> -Ensuring all freesale booking are honoured by the hotels by working closely with Customer Service<br /> -Negotiating special offers and promotions where hotels have rooms for sale<br /> -Assisting colleagues with any issues with the company's partner hotels<br /> Requirements: <br /> -Native level of German language<br /> -Great communication skills<br /> -Fantastic administration and organization skills<br /> -Being a real team player<br /> -Being good with deadlines <br /> -Previous negotiation experience <br /> <br /> The suitable candidate can expect a further development within the company. <br /> <br /> Keywords: Travel, Tourism, Customer Service,Tourism, Hotel, Hospitality, Coordinator, German; Travel, Tourism, Customer Service, Hotel, Tourism, Hospitality, Coordinator, German; Travel, Tourism, Customer Service, Hotel, Hospitality, Coordinator, German; Travel, Customer Service, Hotel, Hospitality, Coordinator, German; Tourism, Travel, Customer Service, Hotel, Hospitality, Tourism, Coordinator, German;]]>
http://www.toplanguagejobs.co.uk/job/5612362/German-Speaking-Reservations-Assistant
Travel Consultant (m/f) with Finnish and English Salary: 1000€ net / month
Location: Estonia, Tallinn
Languages: English, Finnish
Posted: 24th Aug 2015

<br /> We are currently recruiting for Customer Service Representatives / Travel Consultants (m/f) with the following language combination: Finnish + English<br /> <br /> <br /> <br /> Our client is a global provider of world class innovative, analytics-driven business solutions and services looking for Travel Consultants (m/f) for the location in Tallinn.<br /> <br /> <br /> <br /> Tasks include:<br /> <br /> •Anwering questions and giving advice to customers in the required language<br /> •Ensure the highest level of customer satisfaction<br /> <br /> <br /> <br /> Your Profile:<br /> <br /> •Excellent command of Finnish & English<br /> •Excellent communication skills, you know how to listen and have a desire to help<br /> •Very comfortable working with computer<br /> •Interested in the airline and travel business<br /> •Can work full time<br /> • Prefer to work in shifts and can work in day, evening and night shifts<br /> <br /> <br /> <br /> The offer:<br /> <br /> • Full time job, starting date 13th of April (alternative: 27th of April)<br /> • Initial training<br /> • An attractive salary<br /> • Experience in working in an international environment at an international company<br /> • Good working environment in Tallinn city center<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4952132/Travel-Consultant-m-f-with-Finnish-and-English
Travel Consultant (m/f) with German and English Salary: 1000€ netto / Monat
Location: Estonia, Tallinn
Languages: English, German
Posted: 24th Aug 2015

<br /> We are currently recruiting for Customer Service Representatives / Travel Consultants (m/f) with the following language combination: German + English<br /> <br /> <br /> <br /> Our client is a global provider of world class innovative, analytics-driven business solutions and services looking for Travel Consultants (m/f) for the location in Tallinn.<br /> <br /> <br /> <br /> Tasks include:<br /> <br /> • Anwering questions and giving advice to customers in the required language<br /> • Ensure the highest level of customer satisfaction<br /> <br /> <br /> <br /> Your Profile:<br /> <br /> • Excellent command of German & English<br /> • Excellent communication skills, you know how to listen and have a desire to help<br /> • Very comfortable working with computer<br /> • Interested in the airline and travel business<br /> • Can work full time<br /> • Prefer to work in shifts and can work in day, evening and night shifts<br /> <br /> <br /> <br /> The offer:<br /> <br /> • Full time job, starting date 13th of April (alternative: 27th of April)<br /> • Initial training<br /> • An attractive salary<br /> • Experience in working in an international environment at an international company<br /> • Good working environment in Tallinn city center<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4952112/Travel-Consultant-m-f-with-German-and-English