Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs GERMAN SPEAKERS - Customers Advisor in Airline Business Salary: .
Location: Czech Republic, Praha, Prague
Languages: English, German
Posted: 24th Oct 2014

Headline:<br /> • Are you German speaker interested in airline industry? Join our team to help customers of Air France/KLM and Delta! <br /> <br /> Who are we?<br /> <br /> BlueLink International CZ is a Prague-based international customer service centre belonging to Air France Group. Our employees provide assistance to passengers in the field of baggage claims, reservations of tickets and loyalty programs. Want to know more? Check our website: www.bluelinkservices.cz. <br /> Our office in Prague are expanding and looking for new colleagues who:<br /> • think that working in customer service is a mission, not a regular job<br /> • see challenge in any difficult situation<br /> • are not afraid to do the little extra to make every customer satisfied<br /> • have a serious approach to work and respect commitments<br /> • can deal with different personalities and people under stress<br /> • know what FRAPRG/02NOV13/AKL stands for (or want to find out) <br /> • need a daily portion of adrenaline <br /> • have language skills that one can be proud of – in German (min.C1) and English (min. B2)<br /> • and ... love to talk!<br /> If this is exactly who you are, take on an opportunity through a role with BlueLink:<br /> Customers Advisor in Airline Business- GERMAN SPEAKERS<br /> This positions includes daily phone and email communication with airline passengers while helping them with their flight reservations. <br /> <br /> Good remuneration, 23 paid days off, fitness centre, swimming pool, discounted flights tickets and meal vouchers are only part of what we can offer. <br /> <br /> You can look forward to an international team of customer service enthusiasts, dynamic environment, shift work and modern premises in the centre of Prague, Czech Republic.<br /> <br /> If you have the above qualities, you have all we need. We will train you for the rest.<br /> <br /> Apply and see if you are the right candidate for us. We start in November already!<br /> <br /> <br /> <br /> Please note that all submissions will be assessed, however only suitable candidates will be contacted regarding this opportunity.<br /> Note: By reacting on this vacancy I agree that company BlueLink International CZ s.r.o. can process and keep my personal data which are filled-in or attached to this email. Personal data will be processed according to the Commission Decision 2001/497/EC and Act No. 101/2000 Coll. on Personal Data Protection. I provide these data to BlueLink<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4296802/GERMAN-SPEAKERS-Customers-Advisor-in-Airline-Business
DANISH NATIVE SPEAKER - Customer Support Coordinator in Airline Business Salary: .
Location: Czech Republic, Praha, Prague
Languages: English, Danish
Posted: 24th Oct 2014

BlueLink International CZ is an international customer service centre belonging to Air France Group. We are providing assistance line in the field of luggage claims, loyalty programs, booking of flight tickets and other customer services to airline and hotel chain clients.<br /> <br /> Currently we are looking for new colleague for the position:<br /> Customer Support Coordinator in Airline Business – DANISH NATIVE SPEAKER<br /> <br /> Main responsibilities:<br /> <br /> * Providing full support to our customers - world-known airlines (KLM, Air France)<br /> * Phone and email communication with passengers in the area of luggage claims, compensations and air ticket reservations <br /> * Suggesting optimal solutions in accordance with internal procedures <br /> * Working with special airline applications<br /> <br /> We require:<br /> <br /> * Native Danish speaker with advanced level of English<br /> * Good communication skills <br /> * Ability to provide perfect customer service <br /> * Professional attitude, punctuality, reliability and responsibility <br /> * Time flexibility<br /> <br /> We offer:<br /> <br /> * Full training program<br /> * Benefits: discounted flight tickets, language courses, fitness, swimming pool, meal tickets<br /> * 23 paid days off<br /> * Everyday communication with native speakers<br /> * Multicultural environment<br /> * Modern and friendly working environment<br /> * Offices located in the center of Prague, close to the Wenceslas Square<br /> <br /> We start in November 2014! Join us!<br /> If you are interested in this position, please send your structured CV and cover letter in English.<br /> We would like to thank you in advance for your application. Please note that all submissions will be assessed, however only suitable candidates will be contacted regarding this opportunity.<br /> Note: By reacting on this vacancy I agree that company BlueLink International CZ s.r.o. can process and keep my personal data which are filled-in or attached to this email. Personal data will be processed according to the Commission Decision 2001/497/EC and Act No. 101/2000 Coll. on Personal Data Protection. I provide these data to BlueLink International CZ s.r.o. solely for the purpose of selection process, for the period of its duration and for the period of maximally 12 months after the selection process termination or untill a written form revocation.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4298352/DANISH-NATIVE-SPEAKER-Customer-Support-Coordinator-in-Airline-Business
Conseiller Clientèle pour compagnies aériennes Salary: .
Location: Czech Republic, Praha, Prague
Languages: English, French
Posted: 24th Oct 2014

BlueLink international CZ s.r.o est un fournisseur international de service clientèle appartenant au groupe Air France et basé à Prague, République tchèque. Nous gérons l’assistance à distance dans le domaine des réclamations de bagages, des programmes de fidélité, de la réservation de billets d’avion et d’autres services aux clients de compagnies aériennes et de chaînes d’hôtels. <br /> <br /> Nous recherchons actuellement de nouveaux collègues pour le poste de :<br /> <br /> Conseiller Clientèle pour compagnies aériennes:<br /> <br /> Quelles seront vos missions ?<br /> <br /> • Assurer une assistance de qualité aux passagers d’Air France et ses filiales <br /> • Gérer la relation clients par téléphone en français et anglais<br /> • Traiter les questions administratives liées à la réservation de billets, aux réclamations ou programmes de fidélité<br /> • Proposer des solutions optimales en accord avec nos procédures internes. <br /> • Travailler avec des logiciels spécialisés, propres au domaine aérien. <br /> <br /> Qu’attendons-nous de vous ?<br /> <br /> • Excellente maîtrise de la langue française : écrite et parlée <br /> • Capacités à communiquer en anglais <br /> • Volonté de communiquer et d’aider les clients <br /> • Professionnalisme, adaptabilité, ponctualité et responsabilité. <br /> <br /> Ce que nous vous offrons :<br /> <br /> • Formation complète à Prague<br /> • Réduction sur les billets d’avion, cours de langues, accès à une salle de fitness, piscine et tickets repas <br /> • 23 jours de congés payés par an<br /> • Communication quotidienne en français et en anglais<br /> • Environnement de travail multiculturel avec des collègues des quatre coins du monde <br /> • Une entreprise située au cœur de Prague, près de la place Wenceslas.<br /> <br /> Nous commençons en Novembre 2014, alors rejoignez-nous !<br /> <br /> Si vous êtes intéressés par ce poste, merci de nous faire parvenir votre Curriculum Vitae structuré et votre lettre de motivation à : ou visitez notre site www.bluelinkservices.com <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4296662/Conseiller-Client%C3%A8le-pour-compagnies-a%C3%A9riennes
TRANSAVIA- Klantenservice Medewerker Salary: .
Location: Czech Republic, Praha, Prague
Languages: English, Dutch
Posted: 24th Oct 2014

TRANSAVIA- Klantenservice Medewerker<br /> BlueLink International CZ<br /> Bluelink International CZ is een internationaal klantenservice bureau wat toebehoord aan de Air France Group. Wij leveren assistentie op het gebied van bagage claims, loyaliteits programma’s, vluchtboekingen en andere diensten voor luchtvaartmaatschappijen en hotelketens. <br /> Ons kantoor in Praag en biedt moderne technologie in een historische omgeving en een wereld van mogelijkheden voor mensen die in een positieve, jonge en meertalige omgeving willen werken.<br /> Verantwoordelijkheden:<br /> • Het bieden van volledige ondersteuning aan onze klanten – Transavia<br /> • Communicatie met passagiers via telefoon en email op het gebied van vluchtboekingen en bagage claims<br /> • Het bieden van klantgerichte oplossingen in overeenstemming met de interne procedures<br /> • Werken met computer programma’s speciaal ontwikkeld voor de luchtvaartindustrie<br /> Wij vragen:<br /> • Nederlandstalige sprekers (moedertaal) met een vergevorderde kennis van Engels<br /> • Goede communicatie vaardigheden<br /> • Vermogen om perfecte klantenservice te bieden<br /> • Professionele houding, stiptheid, betrouwbaarheid en verantwoordelijkheid<br /> • Flexibel qua werktijden (openingstijden van 08:00 to 22:00)<br /> Wij bieden:<br /> • Kantoor in het centrum van Praag, dichtbij Wenceslas Square <br /> • Contracten voor onbepaalde tijd en Seizoens contracten (3 tot 12 maanden) <br /> • Full time en Part time contracten<br /> • Volledig trainings programma<br /> • Voordelen: korting op vliegtickets, taalcursussen, sportschool, sauna, zwembad en maaltijdsbonnen<br /> • 23 betaalde vrije dagen<br /> • Multiculturele werkomgeving<br /> • Moderne en vriendelijke werkomgeving<br /> Als u interesse heeft in deze positie, stuur dan uw CV en sollicitatiebrief in het Engels naar hr@bluelinkservices.cz of bezoek onze website: bluelinkservices.com<br /> Alle inzendingen zullen worden beoordeeld, maar alleen geschikte kandidaten zullen worden gecontacteerd met betrekking tot deze positie.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4298182/TRANSAVIA-Klantenservice-Medewerker
Mobile web developer (JavaScript, JQuery, HTML5, CSS) Salary: Will be discussed at interview
Location: United Kingdom, London, Central London, E1 6JE
Languages: English
Posted: 6th Oct 2014

Job Overview<br /> <br /> We are looking for a Mobile web developer to join a central London-based team dedicated to delivering disruptive, world-class travel applications for clients around the world.<br /> <br /> This role will suit an experienced frontend developer who is extremely hands-on and comfortable working to acceptance criteria, implementing designs and writing code & test cases as part of a closely-knit team. <br /> <br /> You will be a flexible, “go-getter”, results-oriented technology practitioner with a strong portfolio and significant coding experience.<br /> <br /> Requirements<br /> <br /> • An impressive portfolio of mobile web sites that you have developed<br /> • At least 5 years’ development experience<br /> • Strong knowledge of HTML5, CSS3, JavaScript & jQuery<br /> • Strong knowledge of Javascript frameworks such as jQuery, Knockout.Js<br /> • Experience with responsive HTML design<br /> • In-depth knowledge of the capabilities & limitations of mobile browsers, and mobile UX<br /> • Experience with Photoshop<br /> • Good problem solving skills, and good communication skills<br /> • Experience with code repositories such as Bitbucket and/or Github<br /> <br /> Candidates with any of the following to be highly considered<br /> • Familiarity with Javascript design patterns and OOP<br /> • Familiarity with LESS<br /> • Familiarity with server technologies such as ASP.NET MVC4<br /> • Project management tools such as JIRA<br /> • Enthusiasm for and familiarity with Agile (Scrum and Kanban)<br /> • Client side unit testing, Test Driven Development and Continuous Integration experience<br /> • University degree in Maths, Computer Science or similar<br /> <br /> Personal Traits<br /> <br /> • Self-motivated & ability to help set and achieve deadlines <br /> • Enjoy writing clean, reusable code & have a passion for mobile development<br /> • Solid communication skills & team-working capability<br /> • Enthusiastic & fun to work with a must!<br /> <br /> This is a fantastic opportunity that will suit someone who takes real pride in their work, and wants to contribute to a team that is changing the face of travel. <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/2933222/Mobile-web-developer-JavaScript-JQuery-HTML5-CSS
French speaking Sales Executives –Travel Media Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, E1 6JE
Languages: English, French
Posted: 6th Oct 2014

About us<br /> INK is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.com<br /> <br /> Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> Excellent communication skills and telephone manners<br /> Fluent in the French language both written and oral <br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> <br /> Why Ink?<br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> International travel opportunities <br /> Significant earning potential<br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/2848242/French-speaking-Sales-Executives-%E2%80%93Travel-Media
German Speaking Key Account Manager DACH Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, E1 6JE
Languages: English, German
Posted: 6th Oct 2014

Sales – Travel Media<br /> <br /> Based in our London office, but with some travel, you will be selling across one or more of our media platforms to clients from a variety of market sectors across a number of countries.<br /> <br /> You will be expected to generate your own quality leads and prospects, and develop your own territory through effective cold calling and client development. You will build business relationships through meaningful conversations with decision makers and delivering nothing less than 5-star service levels. You will also be negotiating at a senior level, and closing business on the phone and face to face every day.<br /> <br /> <br /> What we’re looking for<br /> <br /> * A passion for selling and providing solutions<br /> * Unshakeable belief<br /> * A desire to constantly make yourself and those around you even better <br /> * Excellent and creative sales ability<br /> * A natural happiness and positivity<br /> * A smart approach to problem solving<br /> <br /> What you get in return<br /> <br /> * An opportunity to grow with First class ongoing coaching and development<br /> * A chance to work for a market leader (Ink came 7th in the Investec Hot 100 Real Business List 2012)<br /> * The most original commission and incentives scheme in sales<br /> * A chance broaden your horizons with travel opportunities <br /> * An invitation to join our HappINKness and Dreams initiatives<br /> <br /> About Ink <br /> Ink is the global leader in connecting with travellers. As well as producing more inflight magazines for more airlines than any other company in the world, Ink reaches a captive audience of hundreds of millions of travellers each year with Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and on onboard entertainment systems.<br /> * Ink works with over three dozen airlines, produces media in 17 languages, and sells advertising in over 100 countries. Our travel clients include companies as diverse as Air France-KLM, Air Macau, Bangkok Airways, bmi, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, South African Express, THAI Airways, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air.<br /> * Ink is the owner of the Airline Retail Conference (ARC) in Europe and Asia, the China Travel Retail conference in Shanghai, and produces the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. We also publish CNBC Business magazine and TimeOut Singapore. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/2131251/German-Speaking-Key-Account-Manager-DACH
C#/.NET Developer Salary: Will be discussed at interview
Location: United Kingdom, London, Central London, E1 6JE
Languages: English
Posted: 6th Oct 2014

Job Overview<br /> We are looking for an inspired C#/.NET Developer to join a Central London-based team dedicated to delivering disruptive, world-class travel applications for clients around the world. You will be a flexible, results-oriented technology practitioner with a strong portfolio and significant coding experience.<br /> <br /> This role will suit an experienced developer who is hands-on and comfortable working to acceptance criteria, implementing designs and writing code & test cases as part of a closely-knit team. You will work with product owners and technical colleagues to define and meet requirements, and create solutions which will change the face of travel.<br /> <br /> Requirements<br /> • 3+ years of software development experience <br /> • Deep C# and .NET knowledge, includingASP.NET, multi-threading, LINQ<br /> • Good knowledge of design patterns and OOP<br /> • Experience with SOAP and REST web services including WCF, Web API<br /> • Strong problem solving skills and natural curiosity in how things work<br /> • Unit testing, Test Driven Development and Continuous Integration experience<br /> • Experience working in multi-disciplinary, small (but clever) teams<br /> • Enthusiasm for and familiarity with Agile (Scrum and Kanban)<br /> • Experience with code repositories such as Bitbucket, and project management tools like JIRA<br /> <br /> Preferred<br /> • Familiarity with travel applications, reservations systems and services. <br /> • Airline experience, online advertising, mobile advertising/commerce experience<br /> • Sample code, or link(s) to OSS project(s) to which you have contributed<br /> • Links to developer community site profile(s)<br /> • JavaScript, HTML5, CSS, SQL<br /> • Strong university degree in Maths, Computer Science or similar<br /> <br /> Personal Traits<br /> • Self-motivated & ability to help set and achieve deadlines <br /> • Enjoy writing clean, reusable code & have a passion for mobile development<br /> • Solid communication skills & team-working capability<br /> • Enthusiastic & fun to work with a must!<br /> <br /> This is a fantastic opportunity that will suit someone who takes real pride in their work, and wants to be an integral part of a team that is developing game changing technology. <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/2933172/C-.NET-Developer
Bilingual Sales Executive – Travel Media Salary: Excellent Salary
Location: United Kingdom, London, Central London, E1 6JE
Languages: English, Danish, Dutch, Finnish, French, German, Norwegian, Swedish, Swiss German
Posted: 6th Oct 2014

About us<br /> <br /> Ink is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> <br /> We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.com and our Facebook page www.facebook.com/#!/happINKness?fref=ts<br /> <br /> Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. <br /> <br /> Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> <br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> <br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> <br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel<br /> <br /> Why Ink?<br /> <br /> Fast moving environment for a market leader in a growth sector Coaching and development programmes for all employees International travel opportunities Significant earning potential.]]>
http://www.toplanguagejobs.co.uk/job/2849382/Bilingual-Sales-Executive-%E2%80%93-Travel-Media
Bilingual Sales Executive TAD – Travel Media Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London
Languages: English, Danish, Dutch, Finnish, French, German, Norwegian, Swedish, Icelandic, Swiss German
Posted: 6th Oct 2014

About us<br /> <br /> Ink is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> <br />  We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> <br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.come and our Facebook page www.facebook.com/#!/happINKness?fref=ts<br /> <br /> About Targeted Advertising (TAD)<br /> <br /> TAD enables our clients to chose exactly which passengers they want to reach with their adverts by using our targeted advertising solutions on print-at-home boarding passes, smart phone boarding passes, web pages and confirmation emails. Advertising is automatically chosen and delivered according to parameters such as destination, origination, gender, class flown and passenger nationality. <br /> <br /> This is a rapidly evolving area and is a core part of Ink’s growth strategy. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. <br /> <br /> Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> <br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> <br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> <br /> Why Ink?<br /> <br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> Significant earning potential]]>
http://www.toplanguagejobs.co.uk/job/2849372/Bilingual-Sales-Executive-TAD-%E2%80%93-Travel-Media
Danish Speaking Sales Executive Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, E1 6JE
Languages: English, Danish
Posted: 6th Oct 2014

Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivated and driven <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confident and outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> Why Ink?<br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> International travel opportunities <br /> Significant earning potential<br /> ]]>
http://www.toplanguagejobs.co.uk/job/2938062/Danish-Speaking-Sales-Executive
French Speaking Concierge Service Specialist Salary: £15,600k + Shift Allowance + Relocation Assistance + Development Opportunities + Generous Range of Benefits
Location: United Kingdom, East Anglia, Cambridgeshire
Languages: English, French
Posted: 23rd Oct 2014

WhiteConcierge provides a global concierge service for the world’s leading banks and credit card companies. They operate on a 24/7 basis in 4 languages, serving their customer base. As a result of business development, we are now looking to expand our French speaking team. <br /> <br /> The successful candidate will be dealing with some extraordinary requests on behalf of some demanding customers. Whatever a customer needs and wherever they are in the world (provided it is legal and ethical), you will be expected to deliver solutions to delight them.<br /> <br /> As a Concierge Service Specialist you will be responsible for providing world class customer service. You will be responsible for taking personal ownership for researching and delivering customer focused tailor made solutions. <br /> <br /> KEY RESPONSIBILTIES:<br /> • Answering incoming calls in either French & English<br /> • Managing incoming requests from VIP clients in a timely manner<br /> • Ensuring quality service is delivered and targets are met<br /> • Share knowledge on travel destinations, special interests, events and suppliers <br /> • Recording accurate customer records <br /> <br /> THE CANDIDATE: We are looking for French / English speaking concierge service specialists who have an incredible passion and drive for perfection. <br /> <br /> You must be a team player with the ability to multitask and effectively manage your time, whilst delivering exceptional customer service. <br /> <br /> Key Experience preferred for the role:-<br /> • Fluency in English & French to Native Level (C1/C2) - verbal and written communication<br /> • Strong customer service skills <br /> • Excellent telephone manner and interpersonal skills<br /> • Excellent organisational and time management skills<br /> • Proficient IT skills <br /> <br /> WORKING HOURS: Shift working: Monday – Friday, 1 in 3 weekends. <br /> START DATE: October – November 2014<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4072632/French-Speaking-Concierge-Service-Specialist
Multilingual Graduate Business Support Executive - Mavericks Only! Salary: £23,000 + Bonus + promotion opportunity after one year
Location: United Kingdom, South East, Berkshire
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Icelandic, Korean, Flemish, Greek, Welsh, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Hebrew, Gaelic, Other Languages, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Pashto, Farsi, Sorani, Persian, Swiss German, Georgian, Dari, Luxembourgish, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Pothohari, Shona, Uzbek, Sign Language, Irish
Posted: 23rd Oct 2014

Vesperience - The Experience Company, is an ambitious start-up, offering custom-designed and exclusive experience events in the UK for high net worth individuals. We represent the Britain only a selected few have access to: from supercar tours of the British countryside, stadium tours with football legends to flying with former Red Arrow pilots… now we are looking for a maverick Multilingual Business Support Executive to research and co –ordinate unforgettable events for our global clients.<br /> <br /> Is this job for me? A big YES if you:<br /> <br /> · Want to be the person who you want to be in 10 years, NOW<br /> · Say what you think, do what you say<br /> · Always deliver first time, on-time, every time<br /> · Have the tools to bring people around to your way of thinking<br /> · Ask smarter questions to get better responses<br /> · Can effectively communicate & negotiate with colleagues, customers and global brands<br /> <br /> As a modern, non-stuffy "entrepreneurial" cultured company we're not for everyone. If you share our values please show us some personality in your covering note!<br /> <br /> N.B. Only 1 in 10 pass our initial telephone chat designed to unearth the real you. We already know you are a self-motivated team player with bags of potential so forget about the standard dull interview questions. We're looking for a person with a voice and conviction so be prepared!<br /> <br /> Ok, what we do...<br /> <br /> We design and deliver ‘money can’t buy experiences’ for luxury travel agencies based around the world. They then offer these out to high net worth individuals.<br /> <br /> What you'll be doing...<br /> <br /> We are looking for a talented, proactive and driven Business Support Executive that can handle the unexpected. You will be researching new experience ideas, securing space in upscale hotels and iconic venues and liaising with clients by telephone and email. If successful, after 1 year there is a possibility of being promoted to a Key Account Manager position.<br /> <br /> About you:<br /> <br /> · A keen interest in business and achieving results!<br /> · Excellent academic record of achievement<br /> · Excellent organisational and time management skills<br /> · A smart and professional business manner<br /> · A first- class customer care ethos<br /> · Natural problem-solving skills<br /> · High stamina to effectively operate in a fast environment<br /> · Strong eye for detail<br /> · A keen interest in overseas travel<br /> <br /> You will benefit from:<br /> <br /> · An open environment with weekly coaching to hone your skills further<br /> · Annual salary review<br /> · Discounts in luxury hotels<br /> · Discounts in leisure attractions including London theatre productions<br /> · Excellent scope for personal development<br /> <br /> European languages, especially French, German, Italian or Spanish desirable but not critical.<br /> <br /> If this sounds like you, the ball’s in your court - Don't forget your fun packed personality fuelled covering note – we’re waiting to hear from you ]]>
http://www.toplanguagejobs.co.uk/job/4278391/Multilingual-Graduate-Business-Support-Executive-Mavericks-Only
Contact Centre Agent - fluent Spanish Salary: Competitive salary package
Location: United Kingdom, North West, Manchester
Languages: English, Spanish
Posted: 23rd Oct 2014

We are looking for enthusiastic professionals who believe in delivering exceptional customer service to join our multilingual team. Based in our state-of the – art facility in Manchester we are seeking motivated Contact Centre Agents.<br /> <br /> As a Contact Centre Agent, your responsibilities include booking flights and answering our guest’s enquiries. Some shift work and weekend working will be required. Candidates must be fluent in Spanish.<br /> <br /> Full training will be provided, however 2 years’ experience in a contact centre, customer service or a guest service environment is advantageous. As is airline or travel experience though this is not essential.<br /> <br /> If you think you have what it takes we look forward to receiving your application.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4019292/Contact-Centre-Agent-fluent-Spanish
Account Manager City Trips London with English Salary: Competitive
Location: United Kingdom, London, Central London
Languages: English
Posted: 20th Oct 2014

Account Manager Citytrips – London<br /> <br /> Fulltime, Amsterdam / London<br /> Would you like to work at the fastest growing travel site in the Netherlands? We can offer you extensive room for growth and excellent career opportunities.<br /> <br /> Who we are<br /> Young, dynamic, enthusiastic, flexible, smart, ambitious, “work hard, play hard”, are all words that characterise a 'birdie'. Not everyone can be a 'birdie' and not everyone wants to be a 'birdie'. We are just looking for talented superstars to strengthen our team!<br /> <br /> How it all started<br /> TravelBird was founded in Amsterdam in April 2010. It all began in an attic and with founders Dennis Klompalberts and Symen Jansma, who offered just one fantastic new travel deal each day. For the past four years TravelBird has been expanding to 18 countries across Europe, and our websites now feature the most competitively priced holidays. Last April the famous Samwer brothers from Germany came on board as TravelBird’s first investors. TravelBird owes its success to a refreshingly simple idea: make it easy to book spectacular holidays and experiences by offering inspiring travel deals each and every day. Today TravelBird operates out of a large office on the Keizersgracht in the heart of Amsterdam, where over 400 enthusiastic and international “Birdies” work to find the best holiday destinations and create great deals for everyone.<br /> <br /> The Challenge<br /> TravelBird Citytrips is a relatively new label within TravelBird. We promote interesting deals in all countries TravelBird operates in. This offers a lot of salesopportunities for the deals you create with new partners. Each day starts with a short sales update with the enthusiastic Citytrips team. Throughout the day, you are constantly researching current trends in London, evaluating the competition and identifying new hot leads in order to enable TravelBird to promote the most unique and diverse daily Cityrips deals. You will work independently on establishing, developing, maintaining and expanding a client portfolio in London. You open doors that where closed before. To maximize your personal revenue, you will have to negotiate the best rates and commission percentages and proactively contract new leisure providers in London (hotels & touroperators). You will work prefarably from London which enables you to give your personal touch to making deals in appointments with our potential partners. You are aimed to ensure and contribute to the further growth of the label and TravelBird.<br /> <br /> Who you are<br /> -Creative, Enthusiastic, Flexible and FUN;<br /> -Smart (Bachelor degree in Business Studies, Economics, Marketing);<br /> -Knows how to close a deal and have 1 - 3 years sales experience;<br /> -Your heart beats faster when thinking of closing deals and traveling;<br /> -Positive, happy and eager to learn something new every day;<br /> -A genius in creating new business opportunities & you speak English on a native level;<br /> -An excellent communicator, a persuasive and representive individual who influences those he meets with;<br /> -A natural sales person who constantly follows up leads;<br /> -Living in London or you are willing to travel;<br /> <br /> Why we are happy birdies<br /> -Heaps of challenges & a once in a lifetime adventure;<br /> -Freedom, responsibilities and creativity;<br /> -Healthy lunches & cold beers in the fridge;<br /> -A brand new MacBook Pro!;<br /> -An awesome and inspiring hangout above one of the most famous canals in Amsterdam;<br /> -Each day flies by;<br /> -Colleagues from all over the world;<br /> -We ride our own TravelBird bikes;<br /> -Oh, and we get paid as well...<br /> <br /> Up for it?<br /> Spread your wings and apply now! Surprise us with your cover letter and CV and hit the 'Apply!' button. For questions regarding your application you can call Jeroen (recruiter birdie) at 0031 (0)20-3080923. <br /> <br /> Curious and want to know more about us? See: TravelBird Careers. And no, we do not work with recruitment agencies.]]>
http://www.toplanguagejobs.co.uk/job/4280042/Account-Manager-City-Trips-London-with-English
Multilingual New Business Executive – Sales Salary: French Speaking New Business Executive – Sales
Location: United Kingdom, South East, Berkshire
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Icelandic, Korean, Flemish, Greek, Welsh, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Hebrew, Gaelic, Other Languages, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Pashto, Farsi, Sorani, Persian, Swiss German, Georgian, Dari, Luxembourgish, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Pothohari, Shona, Uzbek, Sign Language, Irish
Posted: 23rd Oct 2014

Vesperience- The Experience Company is an ambitious start-up, offering custom-designed and exclusive experience events in the UK for high net worth individuals. We represent the Britain only a selected few have access to: from supercar tours of the British countryside, stadium tours with football legends to flying with former Red Arrow pilots… now we are looking for a maverick New Business Executive to present unforgettable events in the eyeline of our global clients.<br /> <br /> THE ROLE IN A NUTSHELL<br /> We’re looking for two new team members to join our dynamic sales team. Your role will be building upscale travel agency clients world - wide to promote our exclusive and industry-leading experiences. Being a pro-active, sales oriented person with previous experience in a target driven sales environment is a must.<br /> <br /> SOME SPECIFICS<br /> The people joining our sales team will play a key role in the rapid growth of our revenues. Following the strategy set by the Managing Director, you will be reaching out to our target clients via telephone, email and meetings. You will explain the details and benefits of each of our experiences and tailor each set of experiences according to the interests and culture of each country. Once a client is live and ready to sell, you will then be responsible for generating revenues from the account moving forward.<br /> <br /> WHAT WE WILL BE LOOKING FOR:<br /> <br /> The basics:<br /> •Previous B2B sales experience<br /> •Confident in developing relationships over the phone and in person<br /> •Excellent sales skills with a friendly approach<br /> •Comfortable cold calling potential hotel suppliers/partners<br /> •The ability to absorb information quickly<br /> •Confident with new technology<br /> •Used to working with aggressive sales targets in a positive collaborating atmosphere<br /> •Excellent MS office skills, especially Excel and Powerpoint<br /> •Strong academic background with excellent written and verbal communication skills<br /> •Organised, hard working and enthusiastic<br /> <br /> The soft stuff:<br /> •A passion for excellence<br /> •Self - motivated, uses initiative and problem solver<br /> •Work to tight deadlines with a can-do attitude<br /> •Willingness to go beyond the call of duty to get the job done<br /> •Good sense of humour with an outgoing personality<br /> <br /> NEXT STEPS<br /> If you think you are the right person for the job, then we want to hear from you now.]]>
http://www.toplanguagejobs.co.uk/job/4278401/Multilingual-New-Business-Executive-%E2%80%93-Sales
Product & Commercial Executive (Arabic speaking) Salary: Excellent salary DOE
Location: United Kingdom, North West, Manchester, m3 3jz
Languages: Arabic, English
Posted: 20th Oct 2014

Product & Commercial Executive (Arabic speaking)<br /> <br /> Rentalcars.com is the global market leader in the online car rental business; we are based in Manchester city centre with a workforce of over 800 employees.<br /> <br /> Our Product & Commercial department source the very best suppliers worldwide in order to deliver quality Car Hire at competitive prices that we are able to pass on to our customers. We’re recruiting to grow the team who work with our suppliers and price our product in the pursuit of opening up new opportunities to drive and sustain growth in order to maintain our leading position within the industry.<br /> <br /> Key responsibilities:<br /> <br /> Constant analysis of the market to ensure we are offering competitive products and pricing vs. across all the markets that we sell.<br /> <br /> Analysis of commercial Management Information to define the pricing strategy, in line with agreed volume and margin targets.<br /> <br /> Manage pricing levels for designated areas of responsibility.<br /> <br /> Proactively seeking opportunities to maximise sales and margin.<br /> <br /> Work closely with suppliers to ensure our product inventory is optimised at all times to ensure the best choice for our customers.<br /> <br /> Maintain supplier information ensuring the display of products, locations and terms and conditions on our selling systems are clear and accurate.<br /> <br /> Manage the introduction of new suppliers in addition to negotiating the fleets and the Terms and Conditions for the car rental.<br /> <br /> Skillset:<br /> <br /> <br /> Background in similar role/environment or education to degree level in Business Studies or Economics or a relevant Accountancy qualification (preferred).<br /> <br /> Analytical mind with an impeccable attention for detail.<br /> <br /> Ability to communicate confidently and professionally with internal departments and external suppliers.<br /> <br /> Good working PC knowledge (particularly with Excel & Word).<br /> <br /> Effective organisation/time management skills.<br /> <br /> Self-motivated and enthusiastic approach.<br /> <br /> Strong negotiation skills <br /> <br /> Arabic fluency – verbal & written.]]>
http://www.toplanguagejobs.co.uk/job/4223691/Product-Commercial-Executive-Arabic-speaking
Customer Service Team Leader Salary: Competitive plus bonus and free lunch daily
Location: United Kingdom, East Anglia, Cambridgeshire, Cambridge
Languages: English
Posted: 23rd Oct 2014

As a Customer Service Team Leader you will report to the Customer Service Manager in Cambridge and in cooperation with a team of Customer Service Team Leaders you will be responsible for motivating and leading the global customer service team. <br /> <br /> This role is ideal for an articulate, energetic and enthusiastic customer service professional with leadership flair, skill to motivate others, and experience in a contact centre environment. As well as experience within a customer support service or customer-facing role you will be passionate about providing the best possible levels of customer support services, driving and delivering in-bound results and have experience or potential to run a highly motivated, dynamic and efficient team of Customer Service Executives. <br /> <br /> You will have strong communication skills, both oral and written, and of course, excellent leadership, coaching and mentoring abilities. You should be efficient, organized, adaptable and capable of working on your own initiative in carrying out your day-to-day data tasks with limited need for supervision. You should be skilled at multi-tasking and able to co-ordinate a variety of tasks.<br /> <br /> Key Responsibilities:<br /> <br /> - Ensure that all new Customer Service Executives within your team receive an informative induction program to introduce them to the business, systems and customer services standards and processes.<br /> - Provide ongoing management support to the team, in terms of motivation, customer service training, and Customer Service Executives best practice<br /> - Conduct regular weekly 1-2-1 meetings with Customer Service Executives to maintain focus and motivation on customer service standards and targets. Feedback the outcome of these meetings to the Customer Service Manager, discussing any areas of concern, training requirements or achievements<br /> - Track and monitor performance levels, and highlight any areas of underperformance to the Customer Service Manager. Take responsibility for tackling underperformance alongside the Customer Service Manager<br /> - Assist in and conduct, mid and end of year performance reviews<br /> - Be analytical and solutions-focused <br /> - If necessary, replace and carry out activities for Customer Service Manager when needed<br /> - Manage any escalated (from the team) incoming hotelier and guest queries (email & phone) regarding the hotel intranet system, system problems, reservations, over-bookings, reservations, hotel amenities/service and room invoicing.<br /> - Liaison with the appropriate teams and/or Booking.com BV in order to gain relevant information and action, to resolve problems or provide support to the team<br /> - Contribute to creating a positive and dynamic atmosphere within the team and within the company by displaying a professional and proactive attitude on all matters<br /> - Demonstrate the ability to coach and develop the team in handling customer calls<br /> - To be an effective Change Manager – to know how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviours.<br /> - To be proactive in managing the team, staff productivity and undertake effective real time monitoring of the customer service levels<br /> - You will also need to be versatile and adapt quickly to the latest guidelines from Booking.com BV<br /> <br /> Required Experience:<br /> <br /> - Relevant experience in people management<br /> - Customer service and results focus<br /> - Flexibility, able to work various shifts if required<br /> - Leadership flair with the skill to motivate others to perform and exceed expectations<br /> - Extended call centre experience is a must<br /> - Professional, proactive, positive and “can-do” attitude<br /> - Communication skills (written and verbal)<br /> - Analytical skills<br /> - Able to work evenings]]>
http://www.toplanguagejobs.co.uk/job/4309761/Customer-Service-Team-Leader
Korean Speaking Sales Adviser - Night Shift Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Korean
Posted: 20th Oct 2014

<br /> <br /> WE'RE EXPANDING AND LOOKING FOR TALENTED KOREAN SPEAKING INDIVIDUALS TO JOIN OUR SUCCESSFUL KOREAN NIGHTS TEAM BASED IN MANCHESTER CITY CENTER<br /> <br /> At rentalcars.com we pride ourselves in sourcing and selecting the best talent into the business. <br /> <br /> While our company continues to grow, our goal remains the same – delivering outstanding value prices & product with impeccable customer service. Our nights Korean inbound sales experts guide customers step by step through the booking process and can tailor a package to meet any requirements.<br /> <br /> The role:<br /> •Taking inbound calls from our Korean speaking customers and converting into bookings with accurate rental rates.<br /> •Maximizing up-selling opportunities on each and every call.<br /> •Identifying reasons for not booking and confidently overcoming customer’s objections.<br /> •Proactively maintaining product and technical knowledge. <br /> •Following up existing enquiries and converting into sales. <br /> <br /> Your skillset:<br /> •Be a target driven and sales focused individual with proven, successful sales track record with at least 1 year experience <br /> •Enjoy selling and be motivated by achieving results<br /> •Friendly with a positive outlook with excellent interpersonal skills<br /> •Hardworking, punctual and reliable<br /> •Have the drive and determination to succeed and reach targets using your own initiative<br /> •Have a fully flexible approach to current operating hours (you will be expected to work 5 nights a week on a shift pattern which will include some weekend work on a rotation basis).<br /> <br /> Our people make us the leading rental company in the world. That's why we work hard to be an inclusive employer, so everyone at rentalcars.com can be their best.<br /> <br /> We realize that your time is valuable, so check that you have the skills, experience and qualifications we have specified above, and let us know how you meet them in your application.<br /> <br /> To take your career to the next level, apply now! <br /> <br /> Rentalcars.com is one of the largest online car rental reservation agencies in the world, arranging over 2 million rentals a year in more than 6,000 locations worldwide. With customers in over 180 countries we have a truly global user base that we support through a website available in over 40 languages and multiple currencies.<br /> <br /> We genuinely value our Korean speaking night’s sales advisers and offer a comprehensive, fully paid 4 week induction program which is supported by on-going performance coaching from experienced multilingual Team Managers in our contact center.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/3419951/Korean-Speaking-Sales-Adviser-Night-Shift
Mandarin speaking customer sales executive Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Mandarin
Posted: 20th Oct 2014

Calling all Mandarin speakers!<br /> <br /> Basic Salary Starts at £15000 basic + Commission<br /> <br /> We're expanding and looking for talented Mandarin speaking people to join us.<br /> <br /> While our company continues to grow, our goal remains the same – delivering outstanding prices & product with impeccable customer service.<br /> <br /> The role:<br /> • Taking calls from our Mandarin speaking customers and guiding them through the booking process<br /> • Being the first point of contact for our Mandarin speaking customers pre-travel<br /> • Helping our customers to find the right product and price package to suit their requirements<br /> <br /> Your expertise:<br /> • Able to demonstrate outstanding sales & service to our Mandarin speaking customers. <br /> • Have previous experience of working well in a fast paced, dynamic environment<br /> • Fluency in Mandarin and English (verbal &written)<br /> <br /> The package:<br /> Competitive salary + monthly bonus + superb employee benefits.<br /> <br /> You will be working Monday to Friday from 0700h to 1500h.<br /> <br /> Our people make us the leading car rental company in the world. - that's why we work hard to be an inclusive employer, so everyone at rentalcars.com can be their best.<br /> <br /> We appreciate how valuable your time is, so having checked that you match what we’re looking for - apply now!<br /> <br /> Rentalcars.com is one of the largest online car rental reservation agencies in the world, arranging over 2 million rentals a year in more than 6,000 locations worldwide. With customers in over 180 countries we have a truly global user base that we support through a website available in over 40 languages and multiple currencies.]]>
http://www.toplanguagejobs.co.uk/job/4058292/Mandarin-speaking-customer-sales-executive
French Speaking Concierge Team Manager Salary: £Competitive Salary
Location: United Kingdom, East Anglia, Cambridgeshire
Languages: English, French
Posted: 23rd Oct 2014

WhiteConcierge is the European Centre of Excellence in AXA Assistance for concierge and provides a global concierge service for the world’s leading banks and credit card companies. We operate on a 24/7 basis in 4 languages. As a result of business development, we are now looking to expand our French speaking team. <br /> <br /> The successful candidate will be able to lead and motivate a team of Concierge Service Specialists (CSS) to deliver World Class Service. The Concierge Team Manager will coach and motivate CSS’s to meet and exceed key performance indicators. <br /> <br /> As a Concierge Team Manager you will demonstrate ‘role model’ behaviour and have strong product and system knowledge. You will actively seek opportunities to support, coach and develop individuals and identify training opportunities. This includes undertaking call assessments, email assessments and regular 121’s. You will also be required to undertake complaint investigation, resolution, communication and escalation and optimise departmental resources to ensure service levels are met or exceeded.<br /> <br /> KEY RESPONSIBILTIES:<br /> • Accountable for ensuring overall achievement of performance objectives for your team and department.<br /> • Identify opportunities to improve efficiency and business processes to ensure customer requirements are met efficiently, according to Customer Experience (CE) expectations and within required guidelines.<br /> • Actively manage and motivate individuals within the team, agreeing objectives and measures to deliver the service standards.<br /> • Support team members by call listening and coaching where appropriate pull on resources to maximise capability and address training and knowledge needs.<br /> • Conduct performance reviews, 121’s, manage absence and ensure conduct adheres to Company policy to drive high performance culture.<br /> • Action complaints to meet the SLA targets and resolves the complaint to the customer and business satisfaction. <br /> <br /> THE CANDIDATE: We are looking for French / English speaking concierge team managers who have an incredible passion and drive for perfection. <br /> <br /> Key Experience preferred for the role:-<br /> • Fluency in English & French to Native Level (C1/C2) - verbal and written communication<br /> • Strong customer service skills <br /> • Strong coaching and team leadership skills<br /> • Excellent telephone manner and interpersonal skills<br /> • Excellent organisational and time management skills<br /> • Experience of managing customer feedback in a customer led environment with proven negotiation skills and a high level of communication both verbal and written – with proven success in relation to performance and service delivery <br /> • Highly skilled at influencing and communicating to all levels of the business<br /> • Proficient IT skills <br /> <br /> WORKING HOURS: Shift working, includes weekends<br /> <br /> START DATE: October – November 2014<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4157912/French-Speaking-Concierge-Team-Manager
Mutlilingual Experience Creator - Manager Salary: £30,000 (negotiable based on experience) + Bonus
Location: United Kingdom, South East, Berkshire, Windsor
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Icelandic, Korean, Flemish, Greek, Welsh, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Hebrew, Gaelic, Other Languages, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Pashto, Farsi, Sorani, Persian, Swiss German, Georgian, Dari, Luxembourgish, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Pothohari, Shona, Uzbek, Sign Language, Irish
Posted: 23rd Oct 2014

Vesperience- The Experience Company is an ambitious start-up, offering exclusive experience events in the UK for high net worth individuals around the world. We represent the Britain only a selected few have access to: from supercar tours of the British countryside, stadium tours with premiership football legends to flying with former Red Arrow pilots… now we are looking for a maverick Multilingual Experience Creator - Manager to research, persuade and negotiate unforgettable events for our global clients.<br /> <br /> THE ROLE IN A NUTSHELL<br /> We’re looking for a creative and dynamic person to lead the development of ‘money can’t buy’ experiences. Your role will be to magic up dream experiences that have never been offered before yet are realistic to deliver to high net worth experience seekers.<br /> <br /> SOME SPECIFICS<br /> This position is key to the reputation and revenue growth of our business. You will be presenting these ideas directly to our agency partners. You will be instrumental in setting the strategy with the Managing Director, and communicate these innovative ideas via telephone, email online and meetings. You will explain the details benefits of each of our experiences and tailor each set of experiences according to the interests and culture of each country. Once a client is live and ready to sell, you will then be responsible for generating revenues from the account moving forward.<br /> <br /> WHAT WE WILL BE LOOKING FOR:<br /> <br /> The basics:<br /> •Previous B2B marketing experience<br /> •Confident in developing international relationships over the phone and in person<br /> •Excellent sales skills with a friendly approach<br /> •Comfortable cold calling potential hotel suppliers/experience partners and selling them the benefits of working with us<br /> •The ability to make judgements and assess opportunities quickly<br /> •Confident with new technology including updating our soon to be delivered website<br /> •Used to working with aggressive sales targets in a positive collaborating atmosphere<br /> •Excellent MS office skills, especially Excel and Powerpoint<br /> •Strong academic background with excellent written and verbal communication skills<br /> •Organised, hard working and enthusiastic<br /> <br /> The soft stuff:<br /> •A passion for excellence and innovation<br /> •Self - motivated, uses initiative and problem solver<br /> •Work to tight deadlines with a can-do attitude<br /> •Willingness to go beyond the call of duty to get the job done<br /> •Good sense of humour with an outgoing personality<br /> <br /> NEXT STEPS<br /> If you think you are the right person for the job, then we want to hear from you now.]]>
http://www.toplanguagejobs.co.uk/job/4278371/Mutlilingual-Experience-Creator-Manager
Mandarin Speaking Contact Centre Advisor Salary: upto £22,000
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Cantonese, Mandarin
Posted: 20th Oct 2014

Calling all Mandarin speakers!<br /> <br /> We're expanding and looking for talented Mandarin speaking people to join us. <br /> <br /> While our company continues to grow, our goal remains the same – delivering outstanding prices & product with impeccable customer service. <br /> <br /> The role:<br /> • Taking calls from our Mandarin speaking customers and guiding them through the booking process<br /> • Being the first point of contact for our Mandarin speaking customers pre-travel<br /> • Helping our customers to find the right product and price package to suit their requirements<br /> <br /> Your expertise:<br /> • Able to demonstrate outstanding sales & service to our Mandarin speaking customers. <br /> • Have previous experience of working well in a fast paced, dynamic environment <br /> • Fluency in Mandarin and English (verbal &written)<br /> <br /> The package:<br /> Competitive salary + monthly bonus + superb employee benefits.<br /> <br /> Our people make us the leading car rental company in the world. - that's why we work hard to be an inclusive employer, so everyone at rentalcars.com can be their best.<br /> <br /> We appreciate how valuable your time is, so having checked that you match what we’re looking for - apply now! <br /> <br /> Rentalcars.com is one of the largest online car rental reservation agencies in the world, arranging over 2 million rentals a year in more than 6,000 locations worldwide. With customers in over 180 countries we have a truly global user base that we support through a website available in over 40 languages and multiple currencies.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/3363221/Mandarin-Speaking-Contact-Centre-Advisor
Dutch speaking customer services advisor Salary: excellent salary+bonus+benefits
Location: United Kingdom, North West, Manchester, m3 3jz
Languages: English, Dutch
Posted: 20th Oct 2014

LOCATION: Manchester City Center<br /> <br /> BENEFITS: <br /> <br /> WE'RE EXPANDING AND LOOKING FOR TALENTED DUTCH SPEAKING INDIVIDUALS TO JOIN OUR SUCCESSFUL TEAM BASED IN MANCHESTER CITY CENTRE<br /> <br /> At rentalcars.com we pride ourselves in sourcing and selecting the finest customer service champions into the business. <br /> <br /> While our company continues to grow, our goal remains the same – delivering outstanding value prices & product with impeccable customer service. <br /> <br /> Our Dutch Speaking Customer Service Advisers provide an exemplary telephone service, handling post rental queries and providing solutions for our customers. We need great communicators for these investigations to ensure that the customer experience is second to none.<br /> <br /> The role:<br /> <br /> First contact resolution with customer enquiries via email /phone for our Dutch speaking market<br /> <br /> Investigation and analysis of post travel queries<br /> <br /> Consistently meeting company and personal weekly targets<br /> <br /> A ‘can do’ attitude and self-motivated.<br /> <br /> Your skillset:<br /> <br /> Demonstrate outstanding service skills to our Dutch speaking customers with an excellent standard of written and spoken communication.<br /> <br /> Work effectively in a fast paced environment. <br /> <br /> Possess an exceptional telephone manner with strong keyboard skills to match.<br /> <br /> Previous complaints handling skills – advantageous.<br /> <br /> You’ll need to be fully flexible with shifts.<br /> <br /> Our people make us the leading rental company in the world. That's why we work hard to be an inclusive employer, so everyone at rentalcars.com can be their best.<br /> <br /> We realize that your time is valuable, so check that you have the skills, experience and qualifications we have specified above, and let us know how you meet them in your application.<br /> <br /> To take your career to the next level, apply now! <br /> <br /> Rentalcars.com is one of the largest online car rental reservation agencies in the world, arranging over 2 million rentals a year in more than 6,000 locations worldwide. With customers in over 180 countries we have a truly global user base that we support through a website available in over 40 languages and multiple currencies.<br /> <br /> We genuinely value our Dutch speaking customer services advisers and offer a comprehensive, fully paid 4 week induction program which is supported by on-going performance coaching from experienced multilingual Team Managers in our contact centre. ]]>
http://www.toplanguagejobs.co.uk/job/3333271/Dutch-speaking-customer-services-advisor
Multilingual Customer Experience Co -ordinator Salary: info@vesperience.com
Location: United Kingdom, South East, Berkshire, Windsor
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Icelandic, Korean, Flemish, Greek, Welsh, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Hebrew, Gaelic, Other Languages, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Pashto, Farsi, Sorani, Persian, Swiss German, Georgian, Dari, Luxembourgish, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Pothohari, Shona, Uzbek, Sign Language, Irish
Posted: 23rd Oct 2014

Vesperience- The Experience Company is an ambitious start-up, offering custom-designed and exclusive experience events in the UK for high net worth individuals. We represent the Britain only a selected few have access to: from supercar tours of the British countryside, stadium tours with football legends to flying with former Red Arrow pilots… now we are looking for a Multilingual Customer Experience Co -ordinator to support our Operations Manager in delivering these unforgettable events for our global clients.<br /> <br /> THE ROLE IN A NUTSHELL<br /> <br /> We love our agency partners and we’re looking for someone who can support them every day in ensuring their high net worth customers have the ultimate and memorable life experience.<br /> <br /> If you’re passionate about money can’t buy tour experiences and most importantly get a kick out of doing what it takes to make people happy, then this role could be perfect for you. Join our outstanding Customer Support team and you’ll help us deliver the beyond world-class end customer experience we strive for. Our customers are booking money can’t buy experiences and want to be looked after in every way. Your role will be to ensure their ‘pampering’ begins from the moment they get in touch; guaranteeing consistently high standards and a friendly, professional approach so that the customer’s journey with us is seamless. We believe the best performing team members need a little thank you too, so an experience or two is part of their package.<br /> <br /> SOME SPECIFICS<br /> Our Customer Experience team is operational Monday to Saturday between 8.30am and 6.30 pm. We need someone full time (40 hours per week) working five days a week and one Saturday for half a day per month as part of the team’s rolling rota.<br /> <br /> Your main responsibilities will include:<br /> <br /> •Delivering a fast, efficient response to customers via email and telephone<br /> •Providing help and support to customer queries and processing bookings<br /> •Liaising with both customers and venues, problem solving and resolving customer issues<br /> •Co-ordinating closely with the Account Management teams<br /> •Keeping up to date with all products and services<br /> <br /> The ideal candidate will be completely customer focused at all times and committed to working effectively within a close team.<br /> <br /> WHO YOU WOULD BE WORKING WITH<br /> <br /> The successful candidate will be the first touch point with customers and the voice of the company and as such will:<br /> •Report directly to the Operations Manager<br /> •Work closely within a small team of co -ordinators<br /> •Work directly with our experienced Account Management team<br /> •Communicate with venues and suppliers<br /> <br /> WHAT WE WILL BE LOOKING FOR:<br /> The basics:<br /> •Minimum one year’s experience working in a customer service environment<br /> •Great problem solving skills with proven ability to resolve customer complaints<br /> •Excellent verbal communication and call handling skills<br /> •Strong communication and presentation skills<br /> •Excellent computer skills; confident with data entry, technology and online navigation<br /> •Excellent written and verbal English skills<br /> •Highly organised with attention to detail<br /> •Ability to multi task in a fast paced environment<br /> •Working on own initiative as well as proactively within a team<br /> <br /> The soft stuff:<br /> •Energetic, enthusiastic and positive<br /> •The ability to empathise with high net worth customers and to process feedback positively<br /> •A genuine passion for the experiential travel industry<br /> •Working to tight deadlines to ensure daily tasks are completed, with a can-do attitude<br /> •Willingness to go beyond the call of duty to get the job done<br /> <br /> NEXT STEPS<br /> If you think you are the right person for the job, then we want to hear from you]]>
http://www.toplanguagejobs.co.uk/job/4278361/Multilingual-Customer-Experience-Co-ordinator
German Speaking Concierge Service Specialist Salary: £15,600k + Shift Allowance + Relocation Assistance + Development Opportunities + Generous Range of Benefits
Location: United Kingdom, East Anglia, Cambridgeshire
Languages: English, German
Posted: 23rd Oct 2014

WhiteConcierge provides a global concierge service for the world’s leading banks and credit card companies. They operate on a 24/7 basis in 4 languages, serving their customer base. <br /> <br /> The successful candidate will be dealing with some extraordinary requests on behalf of some demanding customers. Whatever a customer needs and wherever they are in the world (provided it is legal and ethical), you will be expected to deliver solutions to delight them.<br /> <br /> As a Concierge Service Specialist you will be responsible for providing world class customer service. You will be responsible for taking personal ownership for researching and delivering customer focused tailor made solutions. <br /> <br /> KEY RESPONSIBILTIES:<br /> • Answering incoming calls in either German & English<br /> • Managing incoming requests from VIP clients in a timely manner<br /> • Ensuring quality service is delivered and targets are met<br /> • Share knowledge on travel destinations, special interests, events and suppliers <br /> • Recording accurate customer records <br /> <br /> THE CANDIDATE: We are looking for German / English speaking concierge service specialists who have an incredible passion and drive for perfection. <br /> <br /> You must be a team player with the ability to multitask and effectively manage your time, whilst delivering exceptional customer service. <br /> <br /> Key Experience preferred for the role:-<br /> • Fluency in English & German to Native Level (C1/C2) - verbal and written communication<br /> • Strong customer service skills <br /> • Excellent telephone manner and interpersonal skills<br /> • Excellent organisational and time management skills<br /> • Proficient IT skills <br /> <br /> WORKING HOURS: 7on7off 2115-0745 <br /> START DATE: October/November 2014<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4077572/German-Speaking-Concierge-Service-Specialist
Business Travel Consultant Salary: Competitive
Location: United Kingdom, London, Central London, EC1Y 4TY
Languages: English
Posted: 22nd Oct 2014

We are currently looking for Business Travel Consultants (f/m) for our Headquarters in London, UK. Egencia is the corporate travel arm of Expedia. Our market leading technology and superior service helps customers achieve significant cost savings while controlling their travel policies. <br /> <br /> Job Mission: To deliver a service standard which exceeds expectations<br /> <br /> Key Areas of Responsibility:<br /> <br /> • Telephone answering<br /> • Timed response/Call Back<br /> • Completion of booking files<br /> • Quality control<br /> • Delivery deadlines<br /> • Use technical experience and customer questioning skills to identify opportunities to achieve ‘best value’ from the clients spend, through: <br /> • Sourcing the most appropriate travel solution<br /> • Applying ‘smart’ air fare ticketing principles; split or combination ticketing<br /> • To maximize opportunities through the sales of ancillary products such as hotels, cars, valet parking, etc.<br /> • Customer Development – Take an active part in all customer development strategies to continually improve and strengthen the relationship. <br /> • Activities to include: <br /> • Telephone liaison<br /> • Face to face liaison as part of the team, accompanying others or in certain circumstances single handed.<br /> • Preferred suppliers - Possess a clear understanding of Egencia’s preferred supplier policy, using judgment and selling skills to promote suppliers wherever possible.<br /> • Net Fare Sales – Ensure that all net fare sales opportunities are optimised.<br /> • Achievement of individual and team annual sales targets as specified through Personal Performance Planning (PPP) process<br /> • Bi-annual performance review with manager to review performance and identify opportunities for training and personal development<br /> • Attend training courses as directed by manager<br /> • Act as reference point for escalation of issues<br /> • Ensure all individual members of the team are meeting both internal and external SLA’s for quality, accuracy, productivity and revenue<br /> • Communication of strategies and thoroughly supported action plans with relevant training as required<br /> • Any other tasks as directed by the team manager according to requirement<br /> <br /> Requirements / Qualifications:<br /> <br /> • Strong customer focus<br /> • Previous experience in a similar blue-chip corporate travel environment<br /> • Strong communication skills – friendly, confident manner with all levels<br /> • Internet savvy<br /> • Presentable, flexible with a desire to succeed<br /> <br /> Critical Competencies:<br /> <br /> • Managing complexity: Is able to work effectively in a highly complex, diverse, changing environment. Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives.<br /> <br /> • Problem solving: Takes initiative to identify current and potential problems and determines the best solution. Involves and/or manages the people and resources required.<br /> <br /> • Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to Expedia’s business success.<br /> <br /> • Technical Competence: Uses technical / job knowledge and experience, incorporating functional skills and broad based business knowledge, to meet and exceed job requirements / customer expectations.<br /> <br /> <br /> Applicable Competencies:<br /> <br /> • Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is an honest, trustworthy, a valued team member, and actively involved in achieving team objectives.<br /> <br /> • Customer Focus: Passionately meets or exceeds customer Expectations. Enters the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions. <br /> <br /> <br /> About Egencia <br /> <br /> Egencia prides itself on providing a true technology led managed approach to travel which is a unique offering across the Travel Management sector and truly sets us apart from the competition. Expedia Inc. has invested twice the amount over the last year on technology advancement than any of Egencia’s competitors which continues to differentiate the Egencia proposition and increase share of the TMC market. <br /> <br /> Expedia Inc. are committed to the continued investment in Technology, People and Product in the quest to ensure Egencia is able to continue the impressive growth trajectory; 25% over the last year in a market that is growing much slower and competitors are struggling to strengthen. We anticipate growth every year for the foreseeable future.<br /> The market is moving towards Egencia; we own our own technology, have a global team of world-class professionals, have a thirst to drive a more solutions focused methodology and are building our business for the future.<br /> <br /> Egencia are the biggest group across the world’s No.1 online travel business and look for individuals that know their craft and can move the needle with flair.<br /> <br /> As a ‘Challenger Brand’ we operate with intensity & determination, are confident & bold and we are thought leaders in a hurry to evoke emotions. <br /> <br /> o A division of Expedia, Inc. – the world travel leader and the largest online travel brand in the world<br /> o 5th largest travel management company in the world, celebrated 10th anniversary in 2012<br /> o More than 2,300 employees worldwide<br /> o More than $4 billion in gross bookings in 2013<br /> o Serve more than 4 million business travellers at 10,000 companies in nearly 60 countries<br /> o 82% average online adoption of travel booking and 90% average policy compliance<br /> o Provide access to 190,000 hotels at discounted rates plus amenities<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4253062/Business-Travel-Consultant
Business Travel Consultant Salary: Competitive
Location: United Kingdom, North West, Manchester, M1 3BN
Languages: English
Posted: 22nd Oct 2014

We are currently looking for Business Travel Consultants (f/m) for our Service Centre in Manchester, UK. Egencia is the corporate travel arm of Expedia. Our market leading technology and superior service helps customers achieve significant cost savings while controlling their travel policies.<br /> <br /> <br /> <br /> Job Mission: To deliver a service standard which exceeds expectations<br /> <br /> <br /> <br /> Key Areas of Responsibility:<br /> <br /> <br /> <br /> Telephone answering<br /> <br /> Timed response/Call Back<br /> <br /> Completion of booking files<br /> <br /> Quality control<br /> <br /> Delivery deadlines<br /> <br /> Use technical experience and customer questioning skills to identify opportunities to achieve ‘best value’ from the clients spend, through:<br /> <br /> Sourcing the most appropriate travel solution<br /> <br /> Applying ‘smart’ air fare ticketing principles; split or combination ticketing<br /> <br /> To maximize opportunities through the sales of ancillary products such as hotels, cars, valet parking, etc.<br /> <br /> Customer Development – Take an active part in all customer development strategies to continually improve and strengthen the relationship. <br /> <br /> Activities to include:<br /> <br /> Telephone liaison<br /> <br /> Face to face liaison as part of the team, accompanying others or in certain circumstances single handed.<br /> <br /> Preferred suppliers - Possess a clear understanding of Egencia’s preferred supplier policy, using judgment and selling skills to promote suppliers wherever possible.<br /> <br /> Net Fare Sales – Ensure that all net fare sales opportunities are optimised.<br /> <br /> Achievement of individual and team annual sales targets as specified through Personal Performance Planning (PPP) process<br /> <br /> Bi-annual performance review with manager to review performance and identify opportunities for training and personal development<br /> <br /> Attend training courses as directed by manager<br /> <br /> Act as reference point for escalation of issues<br /> <br /> Ensure all individual members of the team are meeting both internal and external SLA’s for quality, accuracy, productivity and revenue<br /> <br /> Communication of strategies and thoroughly supported action plans with relevant training as required<br /> <br /> Any other tasks as directed by the team manager according to requirement<br /> <br /> <br /> <br /> Requirements / Qualifications:<br /> <br /> <br /> <br /> Strong customer focus<br /> <br /> Previous experience in a similar blue-chip corporate travel environment<br /> <br /> Strong communication skills – friendly, confident manner with all levels<br /> <br /> Internet savvy<br /> <br /> Presentable, flexible with a desire to succeed<br /> <br /> <br /> <br /> Critical Competencies:<br /> <br /> <br /> <br /> Managing complexity: Is able to work effectively in a highly complex, diverse, changing environment. Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives.<br /> <br /> <br /> <br /> Problem solving: Takes initiative to identify current and potential problems and determines the best solution. Involves and/or manages the people and resources required.<br /> <br /> <br /> <br /> Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to Expedia’s business success.<br /> <br /> <br /> <br /> Technical Competence: Uses technical / job knowledge and experience, incorporating functional skills and broad based business knowledge, to meet and exceed job requirements / customer expectations.<br /> <br /> <br /> <br /> <br /> <br /> Applicable Competencies:<br /> <br /> <br /> <br /> Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is an honest, trustworthy, a valued team member, and actively involved in achieving team objectives.<br /> <br /> <br /> <br /> Customer Focus: Passionately meets or exceeds customer Expectations. Enters the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions. <br /> <br /> <br /> <br /> About EGENCIA<br /> <br /> Launched in 2002 as Expedia Corporate Travel, Egencia has become the fifth largest travel management company in the world because of our commitment to delivering a higher standard of corporate travel service and innovative technology. Our success is directly attributed to our customers' ability to move their businesses ahead, through their valued relationships with our company and more importantly, with our people.<br /> <br /> Lead by an experienced, forward-thinking management team, Egencia has continued to expand its offering of intuitive on-line tools and comprehensive agency services while maintaining its reputation for superior customer service.<br /> <br /> With global operations already spanning over 12 countries worldwide, and plans for further expansion in Europe and Asia-Pacific, Egencia is ready to meet your company’s travel needs anywhere and at any time, with the consistent level of superior service your employees deserve.<br /> <br /> <br /> <br /> About Expedia:<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> <br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4305491/Business-Travel-Consultant
Senior Invoicing Agent – Shared Services Salary: Competitive
Location: United Kingdom, North West, Manchester, M1 3BN
Languages: English, Danish, Norwegian, Swedish
Posted: 22nd Oct 2014

Senior Invoicing Agent – Shared Services<br /> <br /> <br /> Egencia is now looking to hire a Senior Invoicing Agent for our Shared Services team in our Manchester Service Centre. Under the responsibility of the Invoicing Team Leader - Shared Services, the Senior Invoicing Agent has accountability for the timely production of Egencia Europe customer invoices with the aim of achieving a consistent and accurate invoicing flow to help secure cashflow. As a senior member of the team, you will lead by example; share your knowledge with the team; act as an escalation point for internal colleagues and report weekly performance to the Invoicing team management.<br /> <br /> <br /> <br /> Key Areas of Responsibility:<br /> <br /> <br /> Automated Invoicing<br /> • Check and treat billing rejections from the automatic processes<br /> • Liaise with internal and external partners to obtain the necessary information to release rejected transactions<br /> • Treatment of cancelled and refunded bookings<br /> <br /> <br /> Manual Invoicing<br /> • Assign priorities of work for the team as per the agreed guidelines<br /> • Perform card statement & booking reconciliations <br /> • Invoice non-automated services according to our customer contracts<br /> • Manage Manual Invoice mailboxes addressing all requests in accordance within the defined SLA<br /> • Provide regular feedback to line manager about bookings which cannot be invoiced <br /> <br /> <br /> Reconciliation<br /> • Monitor the receipt of reconciliations from EU Finance Departments to ensure SLAs are maintained<br /> • Ensure the reconciliation between supplier invoices and customer invoices to guarantee the completeness and accuracy of customer invoices<br /> <br /> <br /> Reporting & SOX compliancy<br /> • Report weekly billing status reports to members of the Operations Management team <br /> • Update defined weekly reports to ensure SOX standards are complied with and highlight discrepancies or areas of concern to your line manager<br /> <br /> <br /> General<br /> • Act as an escalation point for colleagues, including front office, finance and back office teams. <br /> • Follow all invoicing procedures as defined by Egencia<br /> • Willing and able to cover other roles in the department when required <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Skills/Experience<br /> <br /> <br /> <br /> <br /> Essential<br /> <br /> Methodical and Analytical approach with a meticulous attention to detail <br /> Excellent communication skills – friendly, confident manner with all levels<br /> Excellent team player<br /> Planning & Organizing skills in respect of hitting deadlines and managing multiple queries<br /> Quality control skills<br /> Fluent in written and spoken English<br /> At least 3 years’ experience in:<br /> • reconciliation<br /> • automated and manual billing environment <br /> • resolving complex billing queries/issues <br /> <br /> <br /> <br /> Desirable<br /> <br /> <br /> Travel industry experience highly desirable<br /> Knowledge of European Languages would be an asset <br /> Good level of Excel knowledge (e.g. vlookups, pivots) <br /> An understanding of financial information including VAT rules for UK and EU countries<br /> <br /> <br /> <br /> Critical Competencies:<br /> <br /> Managing complexity: Is able to work effectively in a highly complex, diverse, changing environment. Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives.<br /> Problem solving: Takes initiative to identify current and potential problems and determines the best solution. Involves and/or manages the people and resources required.<br /> Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to Egencia’s business success.<br /> Technical Competence: Uses technical / job knowledge and experience, incorporating functional skills and broad based business knowledge, to meet and exceed job requirements / customer expectations.<br /> <br /> <br /> <br /> Applicable Competencies:<br /> <br /> Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is an honest, trustworthy, a valued team member, and actively involved in achieving team objectives.<br /> Adaptability to change: Willingly embraces and champions change; facilitates/manages the implementation and acceptance of change; casts a compelling vision and shared need for change; ensures adoption. <br /> <br /> <br /> Customer Focus: Passionately meets or exceeds customer expectations. Enters the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions<br /> <br /> <br /> <br /> About EGENCIA<br /> <br /> Egencia prides itself on providing a true technology led managed approach to travel which is a unique offering across the Travel Management sector and truly sets us apart from the competition. Expedia Inc. has invested twice the amount over the last year on technology advancement than any of Egencia’s competitors which continues to differentiate the Egencia proposition and increase share of the TMC market. <br /> <br /> Expedia Inc. are committed to the continued investment in Technology, People and Product in the quest to ensure Egencia is able to continue the impressive growth trajectory; 25% over the last year in a market that is growing much slower and competitors are struggling to strengthen. We anticipate growth every year for the foreseeable future.<br /> The market is moving towards Egencia; we own our own technology, have a global team of world-class professionals, have a thirst to drive a more solutions focused methodology and are building our business for the future.<br /> <br /> Egencia are the biggest group across the world’s No.1 online travel business and look for individuals that know their craft and can move the needle with flair.<br /> <br /> As a ‘Challenger Brand’ we operate with intensity & determination, are confident & bold and we are thought leaders in a hurry to evoke emotions. <br /> <br /> o A division of Expedia, Inc. – the world travel leader and the largest online travel brand in the world<br /> o 5th largest travel management company in the world, celebrated 10th anniversary in 2012<br /> o More than 2,300 employees worldwide<br /> o More than $4 billion in gross bookings in 2013<br /> o Serve more than 4 million business travellers at 10,000 companies in nearly 60 countries<br /> o 82% average online adoption of travel booking and 90% average policy compliance<br /> o Provide access to 190,000 hotels at discounted rates plus amenities<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4232212/Senior-Invoicing-Agent-%E2%80%93-Shared-Services
Senior Ticketing Agent – Corporate Travel Salary: Competitive
Location: United Kingdom, North West, Manchester, M1 3BN
Languages: English, French, German
Posted: 22nd Oct 2014

Senior Ticketing Agent – Corporate Travel<br /> <br /> <br /> Egencia UK are now looking for and experienced Senior Ticketing Agent – Corporate Travel for our growing team in our Manchester offices. The position will involve the timely and accurate provision of ticketing across our business travel customer base. The activity will support processes where robotic tools are either not available for a given process, or fail in their operation.<br /> The tasks will cover all aspects of ticketing including air issues and refunds, rail issues and refunds, ticketing exchanges, ADM investigation and airline contact where necessary.<br /> Egencia is currently embarking on a shared services approach with regard to back-office activities and so the fulfillment of this service will also extend to other countries that will be managed from our central Manchester Travel Centre. <br /> <br /> The team consists of 8 team members working a shift basis to cover all aspects of the above.<br /> <br /> Key Areas of Responsibility:<br /> <br /> The role will involve the following standard processes across different serviced countries:<br /> <br /> • Issue of air tickets where an error rejection has occurred and cannot be issued automatically<br /> • Fare calculation and re-Issue of non-automated air exchange tickets<br /> • Issue of Rail Tickets where required<br /> • Calculation and processing of Air Refunds<br /> • Investigation and resolution of airline Agency Debit Memos<br /> • Identify problems with the ticketing systems and brings these issues to the attention of support teams to increase the ticketing automation rate.<br /> • Liaise with other Shared Services providers on a regular basis.<br /> • Provide support to other team members <br /> <br /> <br /> Skills/Experience <br /> <br /> <br /> Qualifications:<br /> <br /> • BA Fares and Ticketing Course<br /> • GDS Course Completion (Amadeus knowledge mandatory)<br /> <br /> <br /> Work Experience and Education Guidelines:<br /> <br /> • Candidates should have solid experience working in a ticketing environment either in Business Travel (preferred), Leisure Travel or for an airline.<br /> • They should be comfortable and proficient in their ability to calculate an air refund due on a ticket regardless if part used or full refundable fare.<br /> • Good working knowledge of fare construction and airline fare rules applicable to the issuance of tickets is also required in order to assist and fulfill the airline ADM investigation process.<br /> • Due to the shared services aspect of the role, multi-lingual ability is highly desirable in either French, Belgian or German, but not essential.<br /> <br /> <br /> <br /> <br /> <br /> Critical Competencies:<br /> <br /> <br /> • Customer Focus: Passionately meets or exceeds customer expectations. Enters the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions.<br /> <br /> <br /> • Innovation: Embraces creativity, innovation and is open to new ideas. Innovates to improve current working practices / products / technologies to provide business opportunities and results<br /> <br /> <br /> <br /> Applicable Competencies:<br /> <br /> <br /> • Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is an honest, trustworthy, valued team member and actively involved in achieving team objectives.<br /> <br /> <br /> <br /> <br /> About Egencia <br /> <br /> Egencia prides itself on providing a true technology led managed approach to travel which is a unique offering across the Travel Management sector and truly sets us apart from the competition. Expedia Inc. has invested twice the amount over the last year on technology advancement than any of Egencia’s competitors which continues to differentiate the Egencia proposition and increase share of the TMC market. <br /> <br /> Expedia Inc. are committed to the continued investment in Technology, People and Product in the quest to ensure Egencia is able to continue the impressive growth trajectory; 25% over the last year in a market that is growing much slower and competitors are struggling to strengthen. We anticipate growth every year for the foreseeable future.<br /> The market is moving towards Egencia; we own our own technology, have a global team of world-class professionals, have a thirst to drive a more solutions focused methodology and are building our business for the future.<br /> <br /> Egencia are the biggest group across the world’s No.1 online travel business and look for individuals that know their craft and can move the needle with flair.<br /> <br /> As a ‘Challenger Brand’ we operate with intensity & determination, are confident & bold and we are thought leaders in a hurry to evoke emotions. <br /> <br /> o A division of Expedia, Inc. – the world travel leader and the largest online travel brand in the world<br /> o 5th largest travel management company in the world, celebrated 10th anniversary in 2012<br /> o More than 2,300 employees worldwide<br /> o More than $4 billion in gross bookings in 2013<br /> o Serve more than 4 million business travellers at 10,000 companies in nearly 60 countries<br /> o 82% average online adoption of travel booking and 90% average policy compliance<br /> o Provide access to 190,000 hotels at discounted rates plus amenities<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4230701/Senior-Ticketing-Agent-%E2%80%93-Corporate-Travel
Team Leader - Business Travel Salary: Competitive
Location: United Kingdom, North West, Manchester, M1 3BN
Languages: English
Posted: 22nd Oct 2014

Team Leader - Business Travel<br /> <br /> We are now looking to recruit an experienced Team Leader in Business Travel to lead a specialist team of Business Travel Consultants. The ideal candidate needs to deliver exceptional customer service through managing Travel Consultants to meet and exceed Service Level Agreements through the use of the in house booking tools and bespoke systems and represent Egencia as an ambassador of service excellence. To further develop skills and experience in Business Travel and provide representation to the Customer Service Manager.<br /> <br /> <br /> Key Areas of Responsibility:<br /> <br /> Reporting to the Customer Service Manager or Supervisor<br /> Leading a team of Business Travel Consultants<br /> Support the Customer Service Manager in the smooth and efficient day-to -day running of the department<br /> Monitor the quality, policy adherence and efficiency of service delivery by the team and assist in their training and development. <br /> Act as first point of escalation for client problems and resolution <br /> Assist the Travel Consultants in using their knowledge of the in-house web-based booking tool and customer questioning skills to identify opportunities to achieve ‘best value’ from client spend<br /> Conduct monthly and bi-annual review sessions with the team looking at individual performance <br /> Take an active part in all staff development strategies to continually improve and strengthen the teams <br /> Deliver monthly Consultant Scorecard Feedback<br /> Possess a clear understanding of Egencia’s preferred supplier policy, using judgment and selling skills to promote suppliers wherever possible<br /> Ensure that all net fare sales opportunities are optimized by the team <br /> Be creative in setting key performance indicators<br /> Achievement of individual sales targets as specified through monthly agent performance review (Scorecard)<br /> Ensure all individual members of the team are meeting both internal and external SLA’s for quality, accuracy, productivity and revenue<br /> Communication of strategies and thoroughly supported action plans with relevant training as required<br /> <br /> Requirements / Qualifications:<br /> <br /> Strong customer focus<br /> Experience in a similar blue-chip corporate travel environment<br /> Strong communication skills – friendly, confident manner with all levels with internal and external customers<br /> Internet savvy<br /> Presentable, flexible with a desire to succeed<br /> Previous relevant management experience<br /> <br /> Skills/Experience:<br /> <br /> Demonstrate operational customer service knowledge gained in a B2B travel organization. Business travel experience preferred but not essential<br /> Ability to prioritize and organize <br /> Attention to detail and ability to problem solve<br /> Working knowledge of native GDS – knowledge of native Amadeus preferred <br /> <br /> <br /> Critical Competencies:<br /> <br /> Managing complexity: Is able to work effectively in a highly complex, diverse, changing environment. Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives.<br /> Problem solving: Takes initiative to identify current and potential problems and determines the best solution. Involves and/or manages the people and resources required.<br /> Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to Egencia’ business success.<br /> Technical Competence: Uses technical/job knowledge and experience, incorporating functional skills and broad based business knowledge, to meet and exceed job requirements / customer expectations.<br /> Customer Focus: Passionately meets or exceeds customer Expectations. Enters the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions. <br /> <br /> Applicable Competencies:<br /> <br /> Relationship building: Builds effective relationships through positive communication that motivates and influences others. <br /> Is an honest, trustworthy, valued team member who is actively involved in achieving team objectives.<br /> Work with the Customer Service Manager in creating a succession plan and talent pool to develop progression within the team.<br /> <br /> Egencia Competencies :<br /> <br /> Add Business Value <br /> • Drive for Results <br /> • Technical/Functional Skills <br /> • Analytical Problem Solving & Decision-Making <br /> • Business Acumen <br /> • Creativity <br /> <br /> Communicate Effectively <br /> • Written & Spoken Communications <br /> • Listening <br /> • Influencing <br /> <br /> Help the Team Win <br /> • Build & Maintain Teams <br /> • Work Effectively with Superiors & Peers <br /> • Cross-Functional Collaboration <br /> • Embrace & Champion<br /> <br /> <br /> About Egencia: <br /> Our mission is to transform business travel by revolutionizing travel technology and service. <br /> Egencia is the fifth largest travel management company in the world. As part of Expedia, Inc., the world's largest travel marketplace, Egencia helps businesses get ahead by offering the only truly integrated corporate travel service. Egencia's industry expertise helps drive results that matter, delivering meaningful advancements that have a real impact. By combining a powerful offline and online service, Egencia delivers a complete corporate travel offering supported by global market expertise and a best-in-class technology platform. Our success is directly attributed to our customers' ability to move their businesses ahead through their valued relationships with our company and more importantly, with our people. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4148852/Team-Leader-Business-Travel
Spanish Speaking Customer Service Advisor Salary: £7.55 per hour plus monthly language bonus of £100
Location: United Kingdom, North West, Merseyside, L3 9QJ
Languages: English, Spanish
Posted: 2nd Oct 2014

An opportunity to work for a leading provider of Contact Centre services and to be part of the growth and success of this multi-national team. As a fluent / proficient Spanish speaker, with a strong background in customer services and a focus on customer care, you will have the responsibility of handling customer feedback across a number of communication channels. <br /> <br /> <br /> Your responsibilities: <br /> • The handling of complex claims and complaints via written correspondence and over the phone.<br /> • Providing professional, accomplished communication to a wide range of customers, including VIPs.<br /> • Investigating claims background and devising suitable solutions with a high customer focus. <br /> <br /> <br /> <br /> Your profile: <br /> • Have excellent communications skills with particular emphasis on written correspondence. <br /> • Speak Spanish with a fluent/proficient level in addition to English and enjoy working on a multi-national team. <br /> • Ideally have previous working experience in the travel and tourism industry, in a customer care environment. <br /> • Consider it a challenge to positively influence long-term customer satisfaction in your daily work.<br /> • Work independently and in a structured way and are able to take decisions based on your own research findings. <br /> • Are Flexible with regards to working hours, motivated and goal-driven and take on responsibility for your work. <br /> <br /> We are located in Liverpool City Centre. The working hours are 9am-5pm, Monday-Friday.]]>
http://www.toplanguagejobs.co.uk/job/4217261/Spanish-Speaking-Customer-Service-Advisor
French Speaking Customer Service Advisor Salary: 7.55 per hour with a monthly language bonus of £100
Location: United Kingdom, North West, Merseyside, L3 9QJ
Languages: English, French
Posted: 2nd Oct 2014

An opportunity to work for a leading provider of Contact Centre services and to be part of the growth and success of this multi-national team. As a fluent / proficient French speaker, with a strong background in customer services and a focus on customer care, you will have the responsibility of handling customer feedback across a number of communication channels. <br /> <br /> <br /> Your responsibilities: <br /> • The handling of complex claims and complaints via written correspondence and over the phone.<br /> • Providing professional, accomplished communication to a wide range of customers, including VIPs.<br /> • Investigating claims background and devising suitable solutions with a high customer focus. <br /> <br /> <br /> <br /> Your profile: <br /> • Have excellent communications skills with particular emphasis on written correspondence. <br /> • Speak French with a fluent/proficient level in addition to English and enjoy working on a multi-national team. <br /> • Ideally have previous working experience in the travel and tourism industry, in a customer care environment. <br /> • Consider it a challenge to positively influence long-term customer satisfaction in your daily work.<br /> • Work independently and in a structured way and are able to take decisions based on your own research findings. <br /> • Are Flexible with regards to working hours, motivated and goal-driven and take on responsibility for your work. <br /> <br /> We are located in Liverpool City Centre. The working hours are 9am-5pm, Monday-Friday.]]>
http://www.toplanguagejobs.co.uk/job/4217251/French-Speaking-Customer-Service-Advisor
Greek Speaking Customer Service Advisor Salary: 7.55 per hour with a monthly language bonus of £100
Location: United Kingdom, North West, Merseyside, L3 9QJ
Languages: English, Greek
Posted: 2nd Oct 2014

An opportunity to work for a leading provider of Contact Centre services and to be part of the growth and success of this multi-national team. As a fluent / proficient Greek speaker, with a strong background in customer services and a focus on customer care, you will have the responsibility of handling customer feedback across a number of communication channels. <br /> <br /> <br /> Your responsibilities: <br /> • The handling of complex claims and complaints via written correspondence and over the phone.<br /> • Providing professional, accomplished communication to a wide range of customers, including VIPs.<br /> • Investigating claims background and devising suitable solutions with a high customer focus. <br /> <br /> <br /> <br /> Your profile: <br /> • Have excellent communications skills with particular emphasis on written correspondence. <br /> • Speak Greek with a fluent/proficient level in addition to English and enjoy working on a multi-national team. <br /> • Ideally have previous working experience in the travel and tourism industry, in a customer care environment. <br /> • Consider it a challenge to positively influence long-term customer satisfaction in your daily work.<br /> • Work independently and in a structured way and are able to take decisions based on your own research findings. <br /> • Are Flexible with regards to working hours, motivated and goal-driven and take on responsibility for your work. <br /> <br /> We are located in Liverpool City Centre. The hours of work are 9am-5pm, Monday-Friday.]]>
http://www.toplanguagejobs.co.uk/job/4217191/Greek-Speaking-Customer-Service-Advisor
Polish Speaking Customer Service Advisor Salary: £7.55 per hour with a monthly language bonus of £100
Location: United Kingdom, North West, Merseyside, L3 9QJ
Languages: English, Polish
Posted: 2nd Oct 2014

An opportunity to work for a leading provider of Contact Centre services and to be part of the growth and success of this multi-national team. As a fluent / proficient Polish speaker, with a strong background in customer services and a focus on customer care, you will have the responsibility of handling customer feedback across a number of communication channels. <br /> <br /> <br /> Your responsibilities: <br /> • The handling of complex claims and complaints via written correspondence and over the phone.<br /> • Providing professional, accomplished communication to a wide range of customers, including VIPs.<br /> • Investigating claims background and devising suitable solutions with a high customer focus. <br /> <br /> <br /> <br /> Your profile: <br /> • Have excellent communications skills with particular emphasis on written correspondence. <br /> • Speak Polish with a fluent/proficient level in addition to English and enjoy working on a multi-national team. <br /> • Ideally have previous working experience in the travel and tourism industry, in a customer care environment. <br /> • Consider it a challenge to positively influence long-term customer satisfaction in your daily work.<br /> • Work independently and in a structured way and are able to take decisions based on your own research findings. <br /> • Are Flexible with regards to working hours, motivated and goal-driven and take on responsibility for your work. <br /> <br /> We are based in Liverpool City Centre. The working hours are 9am-5pm, Monday-Friday.]]>
http://www.toplanguagejobs.co.uk/job/4217271/Polish-Speaking-Customer-Service-Advisor
Incentive Junior Executive - French Speaker Salary: £18-23K
Location: United Kingdom, London, Central London
Languages: English, French
Posted: 21st Oct 2014

Incentive Junior Executive - French Speaker<br /> London<br /> £18-23K<br /> Hours: Monday to Friday 09am-06pm/08 am-05pm<br /> <br /> Our client creates custom made tours of United Kingdom for groups and is today one of the top inbound agencies to the UK for the French Market. They are now looking for an Incentive Junior Executive to join their team. <br /> <br /> Purpose of Role:<br /> <br /> To effectively win business by producing quality, competitive quotations in response to incentive clients’ travel requirements in the UK.<br /> To ensure that all operations for your groups are completed in a timely manner.<br /> To develop and maintain excellent working relationships with all suppliers, service providers and external sales agent.<br /> To develop and maintain excellent working relationships with clients and to have total responsibility for all their confirmed traveling groups <br /> To generate incremental revenue streams by cross selling and upselling from the existing customer base. <br /> <br /> Specific Areas of Responsibility:<br /> <br /> 1 - New Requests/Quoting<br /> <br /> To ensure that all new requests are qualified.<br /> To produce good quality quotations using the Incentive Spirit standard format and within the agreed deadlines for your market.<br /> To take an option on accommodation or other services when required.<br /> To follow up all quotations consistently to maximize conversion rates.<br /> To acknowledge confirmations to clients.<br /> To ensure all offers are completed in Tourplan<br /> To ensure that all options are confirmed<br /> To ensure clients are aware of our terms & conditions<br /> <br /> 2 - Bookings<br /> <br /> To acknowledge all amendments and changes from clients<br /> To be able to advise the client of the most suitable options for their tours<br /> To ensure that all services are booked well in advance of the date of travel<br /> To ensure that all service providers are kept informed of all changes and amendments to their confirmed groups.<br /> To acknowledge confirmations to clients.<br /> To meet all targets for under budget buying, placing of services and inserting information into Tourplan<br /> To fill in booking front list and ops check list<br /> <br /> 3 - Logging<br /> <br /> To log all new requests and follow-ups.<br /> To update log with confirmations and lost business (with clear explanation for rejection). <br /> To log all new complaint<br /> <br /> 4 - Suppliers<br /> <br /> To negotiate the best possible rates with suppliers (contracted and non-contracted)<br /> To negotiate new contract with new suppliers<br /> To ensure that options held are centralised and checked on a daily basis<br /> To develop close relationship with the Purchasing department<br /> To chase the hotels for signature before offering it to client<br /> To ensure that the correct services are booked at or under the budget<br /> To maintain close communication with the relevant suppliers at all times on the progress of the bookings:<br /> - Number of passengers on the tours<br /> - Reservation of services<br /> - Options and deadlines<br /> - Payment agreements<br /> To maintain good and up to date product knowledge at all times<br /> To participate to as many as possible famtrip<br /> To attend any supplier and agent networking events<br /> To process supplier’s invoices within 48 hours of receipt<br /> To respond to supplier’s payment requests within 4 hours<br /> To resolve invoice queries within 1 week<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JJ09972]]>
http://www.toplanguagejobs.co.uk/job/4300232/Incentive-Junior-Executive-French-Speaker
Nightshift Customer Service Advisor Salary: Benefits and bonus
Location: United Kingdom, Scotland, Edinburgh & Lothians, Edinburgh
Languages: English
Posted: 30th Sep 2014

Search have exciting opportunities to work with a Global Leader providing excellence in Customer Service.<br /> <br /> This is an Inbound role working with one of the best brands around the world!<br /> <br /> We challenge you to come and work for us in a multilingual fun environment, where we support various languages and we communicate daily with people across Australia and New Zealand.<br /> <br /> Provide customer support services for users of Gaming equipment and devices and if that doesn't sound exciting to you, we can assure you it is!!<br /> <br /> We operate between 10pm - 11am Monday to Sunday, and that gives you the opportunity to be flexible with your shifts. We offer a good benefit package as below:<br /> <br /> * 40 hours contract - flexible shifts<br /> * Perkz: employee benefits scheme that works with the best UK retailers<br /> * Learning and Development courses<br /> * Career opportunities within the account<br /> * Monthly incentive plan<br /> <br /> What you need to do in return? Well&#8230; you need to effectively use your excellent customer service skills to provide friendly and knowledgeable information to our end users, assist them with support and user-related enquiries via phone and email and advise them on procedures to give the best resolution. We work on a fast paced environment where dedicated and flexibility matters.<br /> <br /> If you feel you would like to be part of the this team and you are ready to show your best talents, please read on :<br /> <br /> <br /> <br /> RESPONSIBILITIES AND END RESULTS<br /> <br /> * Dealing with queries via EMAIL, Phone and letters to customers satisfaction<br /> <br /> * Ensuring that cases and calls are logged in accordance with the Data Quality guidelines<br /> * To complete required training and pass all verification tests<br /> * To reach and maintain a level of product and procedure competence and customer service skills agreed with Team Lead<br /> <br /> PLANNING, ORGANISING AND DECISION MAKING<br /> <br /> * To have ability to manage own workload within a very demanding environment<br /> * Post holders will have to advised customers of the most appropriate options/solution<br /> * Post holders will have to use their own initiative to decide if a problem/query should be escalated<br /> * Experience of handling calls on a Call Centre environment would be an advantage<br /> * Must demonstrate strong trouble shooting capabilities<br /> * Must be able to work under pressure and be flexible when required<br /> <br /> Call 0141 272 7728 immediately or Apply now!]]>
http://www.toplanguagejobs.co.uk/job/4210512/Nightshift-Customer-Service-Advisor
Do you speak German?Apply now for Team Leader position in Czech Republic Salary: Attractive Salary + Benefit + Full Relocation package + Accommodation
Location: Czech Republic, Brno
Languages: English, German
Posted: 24th Oct 2014

Our client is a leading European airline that is running its customer service centre in Brno. They are looking for new team members for the constant growing business.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on fluent level are required. Knowledge of additional foreign language is an advantage.<br /> <br /> The interview process will be done by Skype and phone for candidates that are outside Czech Republic.<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> <br /> <br /> <br /> JOB DESCRIPTION:<br /> <br /> Customer Service Consultant is handling telephone calls regarding flight connections, flight reservations, providing services in the area of bonus frequent flyer programs, telephone check-in, sale of tickets and a lot more. For the communication with customers is mostly used the German language, partly is used also English language.<br /> <br /> <br /> <br /> POSITION REQUIREMENTS:<br /> <br /> FLUENT KNOWLEDGE OF BOTH GERMAN AND ENGLISH LANGUAGES IS A MUST<br /> Additional foreign language is an advantage<br /> Good communication skills<br /> Basic knowledge of PCs<br /> Flexibility to work in shifts<br /> Stress tolerant<br /> At least high school education<br /> <br /> <br /> WORKING BENEFITS:<br /> <br /> Attractive package of airline employee benefits - ticket discounts after 6 months<br /> Motivating remuneration and performance based bonus system<br /> Work in a multinational team (over 30 nationalities) and dynamic organization<br /> You’ll have the possibility to attend future trainings abroad<br /> Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses for successful candidates)<br /> <br /> <br /> OTHER INFO:<br /> <br /> The work place is in Brno, Czech Republic.<br /> <br /> For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> <br /> <br /> <br /> Feel free to contact me by the phone for further information by Skype - ana.mgi or Landline: 00353 1894 3033<br /> ]]>
http://www.toplanguagejobs.co.uk/job/3945822/Do-you-speak-German-Apply-now-for-Team-Leader-position-in-Czech-Republic
Fly with your German to Czech Rep and work for leading airline! Salary: Attractive + performance bonus
Location: Czech Republic, Praha, Prague
Languages: English, German
Posted: 24th Oct 2014

Wollen Sie mal richtig abheben und durchstarten?<br /> <br /> Eine internationale Fluggesellschaft sucht Sie als Mitarbeiter. <br /> Habe Sie in der Vergangenheit schon als Kundenservice Agent gearbeitet, oder auch schon einige Erfahrung gesammelt im Touristikbereich? Dann sind Sie der richtige Kandidat. <br /> <br /> Our client is a leading European airline that is running its customer service centre in Brno. <br /> Visa will be provided for successful candidates!<br /> <br /> Your Responsibilities:<br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> • Fluent in German and English<br /> • Solid experience in customer care<br /> • Basic PC knowledge<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> • For candidates who need necessary work permits and Visa - the client will help you to get <br /> necessary documents.<br /> • up to 90% discount in Flights to anywhere!<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation <br /> • Performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organization<br /> • Possibility to attend future trainings abroad!<br /> • Relocation package provided <br /> <br /> About Brno:<br /> Brno has the perfect opportunity for you based in the heart of the Czech Republic. Not only does the magnificent city of Brno offer you a rich and stimulating cultural extravaganza, it is famed for architectural beauty and a revitalizing nightlife.<br /> <br /> Apply:<br /> <br /> Contact Corbmac on CorbmacM@mgirecruitment.com or +3531 894 3034<br /> <br /> Skype: Corbmac.mgi<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4291471/Fly-with-your-German-to-Czech-Rep-and-work-for-leading-airline
Customer Consultant with German and English. Visa and Accommodation provided. Apply Here! Salary: ATTRACTIVE + RELOCATION PACKAGE + VISA PROVIDED
Location: Czech Republic, Brno
Languages: English, German
Posted: 24th Oct 2014

Deutsch sprachig? "Czech" this out.<br /> Brno is a bohemian bustling city growing in the heart of the historic Moravian Czech Republic. Famed for is elegant architecture and authentic Moravian folklore, Brno is a cultural hub waiting to offer you an unlimited cultural indulgence.<br /> Your English and German is required in this thriving metropolis which embraces the old with the new in a unique and unmatched setting.<br /> <br /> Non EU Citizens Welcome: WORKING VISA PROVIDED<br /> <br /> Our client is a leading European airline that is running its customer service centre in Brno. <br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> Your Responsibilities:<br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> • Fluent in German and English<br /> • Solid experience in customer care<br /> • Basic PC knowledge<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • Visa and travel documents provided for non-EU citizens<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organization<br /> • You’ll have the possibility to attend future training abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses for successful candidates)<br /> <br /> If you feel that you possess the relevant attributes and experience to join our dynamic team please contact Ana enclosing a copy of your up to date CV!<br /> <br /> Direct contact number: 00353 1894 3033<br /> anad@mgirecruitment.com<br /> Skype - ana.mgi<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4157592/Customer-Consultant-with-German-and-English.-Visa-and-Accommodation-provided.-Apply-Here
Travel Sales Consultant with fluent German Salary: £17000 - £35000 per annum + Uncapped Commission (c£35k OTE)
Location: United Kingdom, London, Central London, London
Languages: English, German
Posted: 24th Oct 2014

A dynamic international tourism company is currently looking for German speaking Travel Sales Consultants to liaise with German speaking clients and generate sales. The Travel Sales Consultants will join a successful team in an open, fun and lively environment. A passion for travel, communication, relationship building and sales are key requirements. Daily tasks will include; engaging with existing and potential clients, making outbound calls, demonstrating product and destination knowledge to sell their customers new and exciting travel destinations. The German speaking Travel Sales Consultants will engage with customers and will stay up to date with the latest trends in travel and tourism. The company is offering an uncapped commission structure and the successful candidates will be able to earn a good bonus on top of the basic salary.<br /> <br /> The successful candidates should have experience working in a sales or outbound call environment and should have a passion for sales. This is an excellent chance to join a growing and successful company with great opportunities.<br /> <br /> Profile<br /> Fluency in written and spoken German and English<br /> Experience working as a travel consultant, reservations agent or in a call center, sales or telesales environment<br /> Proven track record generating sales from inbound and outbound calls<br /> Computer Literate, experienced using Microsoft Office and CRM Systems<br /> Attention to detail, Proactive and communicative<br /> Highly motivated and able to be part of a team<br /> <br /> To apply, please send your CV in Word format to Michael Wolf, CVs in any other formats will not be accepted. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience. <br /> <br /> We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.<br /> <br /> NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.]]>
http://www.toplanguagejobs.co.uk/job/4312222/Travel-Sales-Consultant-with-fluent-German
German speaking Customer Service Representative Salary: £18000 per annum
Location: United Kingdom, South East, Hertfordshire, Hertfordshire
Languages: English, German
Posted: 15th Oct 2014

Our client, a successful ecommerce business, is currently looking for a German speaking Customer Service Operative who will be the first point of contact for German speaking customers. The German speaking Sales Administrator will provide excellent e-mail- and telephone-based customer service to the company's customers. Lastly, the German speaking Technical Support Representative will be a hard-working, flexible, and empathetic individual combining professional excellence with great character.<br /> <br /> This role is a 6 month fixed term role but due to the size of the organisation it is likely that the contract will be extended at the end of the period.<br /> <br /> Profile:<br /> . Perfect fluency in written and spoken English and German<br /> . Experience providing customer support services, helpdesk or technical<br /> . Experience working in an online customer support, customer services, technical support, client support or technical helpdesk is a key requirement<br /> . Solid knowledge of Microsoft operating systems<br /> . Demonstrated interpersonal skills and ability to work as part of a team or independently<br /> . Strong communication skills: active listening, writing/typing, informal communication<br /> . Bachelor's degree preferred <br /> . An interest in sports is highly desirable<br /> <br /> To apply, please send your CV in Word format to Michael Wolf, CVs in any other formats will not be accepted. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience. <br /> <br /> We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.<br /> <br /> NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.]]>
http://www.toplanguagejobs.co.uk/job/4260652/German-speaking-Customer-Service-Representative
Business Developer /Sales Consultant (Italian) Hotels/Travel Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Italian
Posted: 9th Oct 2014

Business Development / Sales (Hotels or Travel Sector knowledge) with Italian and English (London)<br /> <br /> Company:<br /> <br /> Our client is a world leader in booking accommodations online operates a global network that includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> Role:<br /> <br /> As a Business Developer / Sales Manager - Italian Markets, your key objective will be to help expand our client's room supply network in Italy and establish and manage hotel relationships. You will be experienced in the hotel industry and/or travel industry or have a desire to work in it. We are especially keen to hear from person within the online travel sector. As a Business Developer / Sales Manager - Italian Markets, you will be taking care of the hotel market and assisting other trade partnership related functions, as well as identifying market trends and defining potential sources of supply to satisfy consumer demand on the company website.<br /> <br /> Responsibilities:<br /> <br /> * Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers in Italy to grow the portfolio of key destinations<br /> * Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability and pricing competitiveness of the company website<br /> * Identify regional supply requirements in terms of product offerings and promotions to match with market demand<br /> * Manage listing process for new suppliers and renewals with existing partners<br /> * Train and inform partners on our technologies, tools and model<br /> * Participate in market research as required<br /> * Act as the key relationship contact point for suppliers on all issues<br /> * Evaluate performance of partnerships and determine action plan to optimize production<br /> * Prepare presentations and commercial materials<br /> * Manage all supplier data in distribution systems<br /> * Manage seasonal renewals<br /> * Provide training of distribution systems for suppliers<br /> * Manage regular weekly and monthly supplier and internal reports<br /> * Review and advise on agreements with suppliers<br /> * Improve team operation processes and manage supporting resources<br /> <br /> Requirements:<br /> <br /> * Minimum of three years' experience in a business developement or sales role in the hotel or travel industry, especially e-commerce or OTA channels is highly desirable. <br /> * Excellent command of English and Italian<br /> * Strong interpersonal skills and ability to influence external and internal stakeholders<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition to potential partners<br /> * Team player mentality<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in acquiring, mentoring and building productive long term customer relationships<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Is creative and Innovative<br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary (above market rate)<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> Are you an Italian speaking Business Developer or Sales Manager interested in travel? Then please send us your CV for immediate consideration!]]>
http://www.toplanguagejobs.co.uk/job/4249272/Business-Developer-Sales-Consultant-Italian-Hotels-Travel
Fluent French Customer Service Representatives in Portsmouth Salary: £8.50 per hour
Location: United Kingdom, South East, Hampshire, portsmouth
Languages: English, French
Posted: 6th Oct 2014

Our global client is looking for individuals who are fluent in French and wants to represent a leading airline company in a customer service capacity.<br /> <br /> This is a full time permanent role based in Portsmouth.<br /> <br /> You will be focused in the customer retention department, handling phone calls and emails or any other form of communications to customers. Dealing with general enquires to offering exclusive benefits and rewards for loyalty customers. <br /> <br /> Must have previous experience working in customer service. As well as be fluent in the French oral, written and reading level. <br /> <br /> The office opens from Monday to Sunday. The role requires to work 40 hours per week on a rotational shift pattern. <br /> <br /> Pay rate is £6.50 per hour for training. This will increase to £8.50 per hour.<br /> <br /> If interested, please do not hesitate to apply now with an updated CV attached.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4232951/Fluent-French-Customer-Service-Representatives-in-Portsmouth
MANDARIN SPEAKING TRAVEL SPECIALIST Salary: £20-25K (plus £3,600 bonus)
Location: United Kingdom, London, London
Languages: English, Mandarin
Posted: 23rd Oct 2014

Job Title: Mandarin speaking Travel Specialist<br /> Skills: Fluent Mandarin and English, experience in luxury travel, excellent customer service skills<br /> Salary: £20-25K (plus £3,600 bonus)<br /> Location: Central London<br /> Status: Permanent<br /> <br /> Our client is an award-winning international business that provides professional service solutions for private members and corporate clients. They are looking for someone who is passionate about global travel and who has strong knowledge of major travel destinations. <br /> <br /> Your main responsibilities:<br /> • Communicating with senior executives, VIPs and corporate clients to understand their needs<br /> • Delivering personalised service to high net worth client accounts <br /> • Complete travel requests, including luxury journeys and complex flight itineraries<br /> • Using in-house resources and specialist knowledge to provide tailored support<br /> • Undertaking research where necessary to maximise solutions for clients<br /> • Maintaining relationships with service providers to secure exclusive offers and packages <br /> • Working within a dynamic team to reach and exceed targets<br /> <br /> Your background and skills:<br /> • Excellent communication skills in English and Mandarin(written and spoken)<br /> • Proactive and driven individuals who are passionate about travel and client service<br /> • Creativity, initiative and tenacity and the ability to work under high pressure<br /> • Relevant experience in luxury travel industry<br /> • Strong knowledge of major APAC travel destinations<br /> • At least one year's experience in professional customer services<br /> • Willing to work flexible hours<br /> <br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is a leading multi-sector employment agency. <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4311051/MANDARIN-SPEAKING-TRAVEL-SPECIALIST
Travel Sales Consultant with fluent German Salary: £17000 - £35000 per annum + Uncapped Commission (c£35k OTE)
Location: United Kingdom, London, Central London, London
Languages: English, German
Posted: 23rd Oct 2014

A dynamic international tourism company is currently looking for German speaking Travel Sales Consultants to liaise with German speaking clients and generate sales. The Travel Sales Consultants will join a successful team in an open, fun and lively environment. A passion for travel, communication, relationship building and sales are key requirements. Daily tasks will include; engaging with existing and potential clients, making outbound calls, demonstrating product and destination knowledge to sell their customers new and exciting travel destinations. The German speaking Travel Sales Consultants will engage with customers and will stay up to date with the latest trends in travel and tourism. The company is offering an uncapped commission structure and the successful candidates will be able to earn a good bonus on top of the basic salary.<br /> <br /> The successful candidates should have experience working in a sales or outbound call environment and should have a passion for sales. This is an excellent chance to join a growing and successful company with great opportunities.<br /> <br /> Profile<br /> Fluency in written and spoken German and English<br /> Experience working as a travel consultant, reservations agent or in a call center, sales or telesales environment<br /> Proven track record generating sales from inbound and outbound calls<br /> Computer Literate, experienced using Microsoft Office and CRM Systems<br /> Attention to detail, Proactive and communicative<br /> Highly motivated and able to be part of a team<br /> <br /> To apply, please send your CV in Word format to Florian Paschka, CVs in any other formats will not be accepted. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience. <br /> <br /> We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.<br /> <br /> NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.]]>
http://www.toplanguagejobs.co.uk/job/4310152/Travel-Sales-Consultant-with-fluent-German
Business Travel Consultant - Japanese Speaker Salary: £24K
Location: United Kingdom, London, Central London
Languages: English, Japanese
Posted: 2nd Oct 2014

Business Travel Consultant - Japanese Speaker<br /> London<br /> £24K<br /> <br /> Our client, the biggest tour operator based in London, is now looking for a Japanese speaking Business Travel Consultant to join their busy team.<br /> <br /> Key Responsibilities:<br /> <br /> Dealing with corporate customer/PA/Secretary enquiries and aiming to meet their expectations over telephone or via email <br /> Making reservations for air ticket, rail ticket, hotel and arranging visas<br /> Arranging cars/guide/coach for corporate customers/VIP <br /> Issuing air tickets and invoices<br /> Promoting business to existing and new customers <br /> <br /> Person specification:<br /> <br /> Minimum 2 years of experience of Sabre or Galileo <br /> Excellent communication skills with fluent spoken and written English with fluent Japanese<br /> Able to meet tight deadlines <br /> Can work on their own and part of a team <br /> Target orientated<br /> Highly self motivated<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jay@tandt.jobs<br /> Ref JJ09958<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4216601/Business-Travel-Consultant-Japanese-Speaker
Fly with your German to Czech Rep and work for leading airline! Salary: Attractive + performance bonus
Location: Czech Republic, Praha, Prague
Languages: English, German
Posted: 20th Oct 2014

Wollen Sie mal richtig abheben und durchstarten?<br /> <br /> Eine internationale Fluggesellschaft sucht Sie als Mitarbeiter. <br /> Habe Sie in der Vergangenheit schon als Kundenservice Agent gearbeitet, oder auch schon einige Erfahrung gesammelt im Touristikbereich? Dann sind Sie der richtige Kandidat. <br /> <br /> Our client is a leading European airline that is running its customer service centre in Brno. <br /> Visa will be provided for successful candidates!<br /> <br /> Your Responsibilities:<br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> • Fluent in German and English<br /> • Solid experience in customer care<br /> • Basic PC knowledge<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> • For candidates who need necessary work permits and Visa - the client will help you to get <br /> necessary documents.<br /> • up to 90% discount in Flights to anywhere!<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation <br /> • Performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organization<br /> • Possibility to attend future trainings abroad!<br /> • Relocation package provided <br /> <br /> About Brno:<br /> Brno has the perfect opportunity for you based in the heart of the Czech Republic. Not only does the magnificent city of Brno offer you a rich and stimulating cultural extravaganza, it is famed for architectural beauty and a revitalizing nightlife.<br /> <br /> Send your application to Carlos via CarlosHidalgoL@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/4291491/Fly-with-your-German-to-Czech-Rep-and-work-for-leading-airline
Client Account Manager - Travel Salary: £18000 - £20000 per annum + Benefits
Location: United Kingdom, Scotland, Edinburgh & Lothians, Edinburgh
Languages: English
Posted: 20th Oct 2014

A new and exciting opportunity has become available working for an International organisation in Edinburgh City Centre as a Client Account Manager.<br /> <br /> Working within a small team, the purpose of this position is to provide account management and support to a portfolio of third party clients ensuring first class customer service is delivered at all times.<br /> <br /> This role is a full time, permanent position working Monday to Friday from 9-5.30pm with the occasional Saturday. Your key duties will include:<br /> <br /> * Deliver first class customer service to assigned customer accounts<br /> * Ordering of customer stock<br /> * Fulfilling customer orders<br /> * Providing high level support to new clients<br /> * First point of contact for assigned accounts and maintaining their relationship by supporting them build their business<br /> * Resolve logistical issues which may occur<br /> * Constantly review client performance data, and be able to identify opportunities<br /> * Ensure marketing Point of Sales materials are used effectively to identify marketing needs<br /> * Provide regular reports and communicate to senior management<br /> * Ad-hoc duties and projects when required<br /> <br /> To be considered for this very unique opportunity, our client is seeking candidates who offer the following background:<br /> <br /> * Previous work history from the travel / sales industry<br /> * Excellent communication and interpersonal skills<br /> * Confidence to deal with people of all levels<br /> * Strong numeracy and administrative skills<br /> * Ability to prioritise a busy and varied workloads<br /> * A positive and can do approach to work<br /> * Flexible, reliable and a team player<br /> * Understanding of foreign currency<br /> * Naturally enthusiastic, hard working with the drive and passion for customer service<br /> <br /> In return you will rewarded with incentives, great ongoing development and training, opportunity for an international career (if you want it) and benefits]]>
http://www.toplanguagejobs.co.uk/job/3950282/Client-Account-Manager-Travel
Senior Market Manager / Hotels Manager- Spanish Market (London) Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Spanish
Posted: 14th Oct 2014

Senior Market Manager / Hotels Manager- Spanish Market (London)<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 250,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Senior Market Manager, your main objective will be to provide exceptional guidance and leadership to ensure the successful account management of our client's partners in Spain. You will enable the team to exceed the acquisition and production expectations that form a key part of their business goals. You will bring a strong analytical acumen, a high level of commercial savvy and the ability to attract, motivate, and coach your team. The ability to establish and develop profitable long term partnerships with both internal and external customers will be a key to the success of the role. <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Lead a team of market managers in identifying, acquiring and managing successful hotel partnerships<br /> * Implement strategies and promotional activities with partners to enhance productivity and opportunities to maintain a competitive advantage for the company website<br /> * Conduct market research into trends in the industry and market to ensure the competitiveness of client's products<br /> * Develop tools and processes to ensure greater operational efficiencies and sharing of best practices<br /> * Train and inform partners on technologies, tools and model<br /> * Implement tools for the regular tracking, review and reporting of performance of teams in delivering KPIs and targets<br /> * Develop and implement a strategy for the team's business development activities, to monitor and strengthen the productivity of new and established partnerships<br /> * Analyze and feedback on the availability and quality of data, which lead to recommendations for commercial improvements<br /> * Plan a timetable and lead market managers in partner visits according to internal goals, targets and objectives<br /> * Represent the company at relevant trade-shows, workshops and events to promote the company's brand and products<br /> * Develop and own relationships with key decision makers at hotels, technology partners and other relevant partners<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Proven leadership skills, team leader and team player<br /> * High level of numerical and analytical skills<br /> * Strong interpersonal skills<br /> * Fluent English and Italian<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition and recommend solutions to potential partners<br /> * Understanding of the principles of financial metrics associated with ecommerce and online partnerships<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in mentoring and building solutions-focused teams that cater to long term customer relationships<br /> * Attention to detail<br /> * Highly disciplined work habits<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you are a Spanish and English speaking Senior Market Manager and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4270151/Senior-Market-Manager-Hotels-Manager-Spanish-Market-London
Czech into your new career in Brno and land into a great position! Visa provided. Salary: Attractive Salary + Relocation Package + Working Visa
Location: Czech Republic, Jihomoravsky, Brno
Languages: English, German
Posted: 20th Oct 2014

Deutsch sprachig? Czech this out.<br /> <br /> Brno is a bohemian bustling city growing in the heart of the historic Moravian Czech Republic. Famed for is elegant architecture and authentic Moravian folklore, Brno is a cultural hub waiting to offer you an unlimited cultural indulgence.<br /> <br /> Your English and German is required in this thriving metropolis which embraces the old with the new in a unique and unmatched setting.<br /> <br /> Our client is a leading European airline that is running its customer service centre in Brno. <br /> <br /> For the announced position of Customer Service Consultant - German and English languages on fluent level are required. Knowledge of additional foreign language is an advantage.<br /> <br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Solid experience in customer care<br /> • Basic PC knowledge<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get<br /> necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK<br /> 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR<br /> 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organization<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of<br /> travel expenses for successful candidates)<br /> <br /> <br /> <br /> Apply:<br /> <br /> If you are interested in this position, please send your CV to Lea at Lea-FineC@mgirecruitment.com<br /> <br /> Good luck!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4079392/Czech-into-your-new-career-in-Brno-and-land-into-a-great-position-Visa-provided.
Freesale Executive for Canada (fluent in English and French) - Knowledge of Canada! Salary: £18,000
Location: United Kingdom, London, Central London
Languages: English, French
Posted: 8th Oct 2014

Freesale Executive for Canada (fluent in English and French) - Knowledge of Canada essential!!<br /> London<br /> £18K<br /> Start date: ASAP<br /> <br /> Our client, a tour operator based in London, is now looking for a Freesale Executive to join their team.<br /> <br /> The freesaler’s main duties and responsibilities will be:<br /> <br /> Ensuring you have availability at all of contracted hotels (mainly by telephone)<br /> Negotiating specials / promotions where hotels have rooms for sale<br /> Maintaining a database of availability and regular communication with contractor to ensure you have the right rooms at the right prices<br /> Monitor the sales of new and existing hotels<br /> Coordinate and prepare regular statistics<br /> Assisting the rest of the freesale team with close-outs or issues arising from freesale use with partner hotels<br /> Working closely with customer service to ensure all freesale bookings are honoured by the hotels. Interacting with the various hotels in order to sort out the situation in the best and quickest way possible<br /> Working at a fast pace and under pressure especially during high season<br /> <br /> We are looking for a person who has very good administration skills, can organize themselves very well, is a real team player but who can also work on their own initiative, good with deadlines, good communication skills, negotiation experience is an advantage, the requested language skills above are very important and native speakers are preferred.<br /> <br /> The right candidate in this position can expect to further develop their career, into a full-time contracting role.<br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JB09919]]>
http://www.toplanguagejobs.co.uk/job/4248231/Freesale-Executive-for-Canada-fluent-in-English-and-French-Knowledge-of-Canada
Freesale and Coordinator Executive for Paris (based in London) - French Speaker Salary: £18,000
Location: United Kingdom, London, Central London
Languages: English, French
Posted: 8th Oct 2014

Freesale and Coordinator Executive for Paris (based in London) - French Speaker <br /> £18,000 <br /> London<br /> Start date: ASAP<br /> <br /> Our client, a Tour Operator based in London, is now looking for a Freesale and Coordinator Executive for Paris to join their team. <br /> <br /> The freesaler’s main duties and responsibilities will be:<br /> <br /> Ensuring you have availability at all of our contracted hotels (mainly by telephone)<br /> Train the hotels on how to use the extranet<br /> Negotiating specials / promotions where hotels have rooms for sale<br /> Maintaining a database of availability and regular communication with contractor to ensure you have the right rooms at the right prices<br /> Monitor the sales of new and existing hotels<br /> Coordinate and prepare regular statistics<br /> Freesale trips to hotels / cities to discuss deals / availability face to face<br /> Assisting the rest of the freesale team with close-outs or issues arising from freesale use with partner hotels<br /> Working closely with customer service to ensure all freesale bookings are honoured by the hotels. Interacting with the various hotels in order to sort out the situation in the best and quickest way possible<br /> Working at a fast pace and under pressure especially during high season<br /> <br /> The coordinator’s main duties and responsibilities will be:<br /> <br /> Supporting the contractor in business trip organisation, booking flights, arranging appointments, preparing statistics etc <br /> Coordinating follow up from business trips of the contractor and liaising with the different internal departments<br /> Creation of new hotels in our database<br /> Monitor new and existing hotel contracts <br /> Monitor the sales of new and existing hotels<br /> Coordinate and prepare regular statistics<br /> Administration work<br /> Follow up and setting up specials / renegotiating<br /> <br /> We are looking for a person who has very good administration skills, can organize themselves very well, is a real team player but who can also work on their own initiative, good with deadlines, good communication skills, negotiation experience is an advantage. Fluent French is essential. <br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jay@tandt.jobs<br /> Ref JJ09961<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4248181/Freesale-and-Coordinator-Executive-for-Paris-based-in-London-French-Speaker
Did you always dream about working for a European Airline? German required! Salary: Attractive salary + Bonus
Location: Czech Republic, Jihomoravsky, Brno
Languages: English, German
Posted: 22nd Oct 2014

Deutsch sprachig? "Czech" this out.<br /> Brno is a bohemian bustling city growing in the heart of the historic Moravian Czech Republic. Famed for is elegant architecture and authentic Moravian folklore, Brno is a cultural hub waiting to offer you an unlimited cultural indulgence.<br /> Your English and German is required in this thriving metropolis which embraces the old with the new in a unique and unmatched setting.<br /> <br /> Non EU Citizens Welcome: WORKING VISA PROVIDED<br /> <br /> Our client is a leading European airline that is running its customer service centre in Brno. <br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> Your Responsibilities:<br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> • Fluent in German and English<br /> • Solid experience in customer care<br /> • Basic PC knowledge<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • Visa and travel documents provided for non-EU citizens<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organization<br /> • You’ll have the possibility to attend future training abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses for successful candidates)<br /> <br /> If you feel that you possess the relevant attributes and experience to join our dynamic team please contact Ana enclosing a copy of your up to date CV!<br /> <br /> Send your application to lea-finec@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/4302481/Did-you-always-dream-about-working-for-a-European-Airline-German-required
Work for a famous Airline company, Czech Republic needs German Speakers Salary: Attractive salary + Bonus
Location: Czech Republic, Jihomoravsky, Brno
Languages: English, German
Posted: 22nd Oct 2014

Deutsch sprachig? "Czech" this out.<br /> Brno is a bohemian bustling city growing in the heart of the historic Moravian Czech Republic. Famed for is elegant architecture and authentic Moravian folklore, Brno is a cultural hub waiting to offer you an unlimited cultural indulgence.<br /> Your English and German is required in this thriving metropolis which embraces the old with the new in a unique and unmatched setting.<br /> <br /> Non EU Citizens Welcome: WORKING VISA PROVIDED<br /> <br /> Our client is a leading European airline that is running its customer service centre in Brno. <br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> Your Responsibilities:<br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> • Fluent in German and English<br /> • Solid experience in customer care<br /> • Basic PC knowledge<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • Visa and travel documents provided for non-EU citizens<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organization<br /> • You’ll have the possibility to attend future training abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses for successful candidates)<br /> <br /> If you feel that you possess the relevant attributes and experience to join our dynamic team please contact Ana enclosing a copy of your up to date CV!<br /> <br /> Direct contact number: 00353 1894 3033<br /> anad@mgirecruitment.com<br /> Skype - ana.mgi<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4302471/Work-for-a-famous-Airline-company-Czech-Republic-needs-German-Speakers
Hotel Reservations Clerk - French and German speaker Salary: £19K+
Location: United Kingdom, London, Central London
Languages: English, French, German
Posted: 25th Sep 2014

Hotel Reservations Clerk - French and German speaker<br /> London<br /> £19K<br /> <br /> Our client, the biggest tour operator based in London, is now looking for a French and German speaking Hotel Reservations Clerk to join their team.<br /> <br /> Key responsibilities:<br /> <br /> Responsible for UK group hotel reservations <br /> Receiving hotel requests on a daily basis from sales offices in Japan, Hong Kong and London via in-house computer system and prioritise the work load according to deadlines, arrival dates etc <br /> Contacting hotels according to the sales requirements either by e-mail, fax or telephone to make a reservation <br /> Inputting and checking rates onto the in-house computer system and negotiating other conditions such as cancellation policies, rooms decrease and upgrades <br /> Providing suitable alternatives when required and negotiating possible compensations when hotels do not provide the standard of service required <br /> Dealing with amendments and cancellations <br /> <br /> Person specification:<br /> <br /> A person with experience in the travel industry or equivalent <br /> Fluency in English, French and German!<br /> Friendly and efficient telephone manner <br /> A sound knowledge of European geography and currencies <br /> Professional with excellent interpersonal skills <br /> Good keyboard skills and experience of using Microsoft Office applications <br /> Ability to work on their own or as part of a team <br /> Professional with excellent interpersonal skills <br /> <br /> Working conditions:<br /> <br /> Occasionally work as part of a Saturday team rota and deal with urgent requests, fax and email checking/distribution and any other emergency that might arise <br /> Attractive package with complimentary on site fitness centre and swimming pool <br /> Modern offices in a central location near to Mansion House and Bank underground station <br /> Working as part of a diverse team <br /> <br /> Company benefits:<br /> <br /> Competitive salary <br /> Discretionary bonus <br /> Flexi-time working hours (based on 7 hours and 30 minutes per day) from Monday to Friday with a core time of 11:00 - 15:00 hours and 1 hour for lunch <br /> Paid holiday of 20 days from the first complete calendar year worked and then increasing by 1 day a year to a maximum of 26 days <br /> Group Personal Pension Plan <br /> Interest free season ticket loan available after trial period and repayable over one year <br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jay@tandt.jobs<br /> Ref JJ09952<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4192442/Hotel-Reservations-Clerk-French-and-German-speaker
Hotel Negotiator - Italian speaker Salary: £22K
Location: United Kingdom, London, Central London
Languages: English, Italian
Posted: 25th Sep 2014

Hotel Negotiator - Italian speaker <br /> London <br /> £22K<br /> <br /> Our client, one of the biggest Tour Operators based in London, is now looking for an Italian speaking Hotel Negotiator to join their team.<br /> <br /> You will have to:<br /> <br /> Negotiate rates and conditions for large and long stay ad-hoc groups and for tour series <br /> Responsible for analysing each request received by sales offices and prioritising work load to meet deadlines <br /> Select appropriate hotels based on sales requirements <br /> Contact hotels and complete strong rates negotiation to guarantee competitive <br /> Negotiate other conditions such as cancellation policy, rooms decrease and payment conditions and provide suitable hotel alternatives <br /> Complete general administrative tasks including inputting of rates, message and fax distribution or any other task as and when required <br /> <br /> Person specification:<br /> <br /> A person with a strong background in the travel industry or equivalent <br /> Excellent communication skills with fluent spoken and written English <br /> Fluent spoken and written Italian<br /> Can work under pressure and meet tight deadlines <br /> Able to demonstrate strong negotiation skills <br /> Resilient individual who can show initiatives <br /> Can work on their own as well as part of a team <br /> Can communicate with people of different cultures and to develop close working relationships with suppliers to achieve optimum results <br /> Sound knowledge of using MS Office Suites <br /> <br /> Working conditions: <br /> <br /> Occasionally work as part of a Saturday team rota and deal with urgent requirements, faxes and email checking/distribution and any other emergency that might arise <br /> Attractive package with complimentary on site fitness centre and swimming pool <br /> Modern offices in a central location near to Mansion House and Bank underground stations <br /> Working as part of a diverse team <br /> <br /> Company benefits: <br /> <br /> Competitive salary package <br /> Flexi-time working hours (based on 7 hours and 30 minutes per day) from Monday to Friday with 1 hour for lunch <br /> Paid holiday of 20 days for the first complete calendar year worked and then increasing by 1 day a year to a maximum of 26 days <br /> Group Personal Pension Plan <br /> Interest free season ticket loan available after trial period and repayable over one year <br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jay@tandt.jobs<br /> Ref JJ09951]]>
http://www.toplanguagejobs.co.uk/job/4192412/Hotel-Negotiator-Italian-speaker
Credit Controller Salary: £24000 per annum
Location: United Kingdom, London, Central London, City of London
Languages: English
Posted: 13th Oct 2014

Summary<br /> <br /> A travel agency seeks a permanent member of staff for their Credit Control team in the city of London.<br /> <br /> <br /> Client Details<br /> <br /> A well established and recognised consumer travel agency in the city of London<br /> <br /> <br /> Description<br /> <br /> * Managing a debt ledger.<br /> * Collecting overdue payments via telephone, email and letters.&#183;<br /> * Collecting historical debt.&#183;<br /> * Ensuring that all debtors over 30 days have been contacted.&#183;<br /> * Ensuring that any disputes are dealt with in a timely, efficient and accurate manner.&#183;<br /> * Identifying those that 'can't' pay and those that 'won't' pay and treating them appropriately&#183;<br /> * Working towards team and individual KPIs, including handling 60-80 inbound/outbound calls per day<br /> <br /> <br /> Profile<br /> <br /> * Exposure to Credit Control in the travel industry<br /> * Strong communication and language skills.<br /> <br /> <br /> Job Offer<br /> <br /> Competitive salary]]>
http://www.toplanguagejobs.co.uk/job/4264972/Credit-Controller
Japanese speaking Assistance Coordinator Salary: £16,000-17,500
Location: United Kingdom, South East, West Sussex, west sussex
Languages: English, Japanese
Posted: 10th Oct 2014

Job Title: Japanese speaking Assistance Coordinator<br /> Location: West Sussex<br /> Salary: £16,000-17,500<br /> Status: TBA (Contract or Permanent)<br /> Start: Mid November to December<br /> <br /> Working hours: 37.5 hours/week ;Shift work (Mon to Fri 7:30 to 15:30, 9:30- 17:30, 11:00-19:00 Sat 8:00- 14:00 every 3-4 weeks)<br /> <br /> Skills: mother tongue level Japanese and Fluent level English, willing to do shift work as above, team work<br /> <br /> THE ROLE<br /> The person will work as part of a team to provide an efficient, polite and proactive response to requests for travel assistance, and to co-ordinate all aspects of this service. <br /> <br /> Main responsibilities:<br /> - To handle all incoming and outgoing calls in a prompt and courteous manner in line with the company's standards.<br /> - To provide appropriate assistance to the clients and customers using the correct resources to ensure that the required standard of service is provided.<br /> - To ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem.<br /> - To ensure that benefits are applied in the cost-effective manner within the terms of the policy.<br /> - Timely and accurate settlement of suppliers invoices and customer claims<br /> - Administration tasks such as data entry and filling etc.<br /> <br /> Skills: <br /> - Mother tongue level Japanese<br /> - Fluent level English<br /> - Working experience in Japanese company environment<br /> - Team working skills<br /> - Excellent customer service skills in both Japanese and English<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4264052/Japanese-speaking-Assistance-Coordinator
Corporate Travel Sales & Operation Salary: up to £30K (depends on experience)
Location: United Kingdom, London, London
Languages: English, Japanese
Posted: 10th Oct 2014

Title: Corporate Travel Sales & Operation<br /> Status: Permanent<br /> Salary: up to £30K (depends on experience)<br /> Location: London<br /> Start: ASAP<br /> <br /> International travel organisation is seeking an individual with experience in corporate travel sales.<br /> The role would also include operational duties (air and land arrangements).<br /> <br /> Main responsibilities:<br /> - Plan their outbound business strategy<br /> - Business development<br /> - Organising bespoke tours for customers<br /> - Ticket bookings and arranging hotels and attractions etc.<br /> - Coordinating with suppliers <br /> <br /> Skill and Experience:<br /> - Marketing and sales experience<br /> - Operation experience in outbound travel<br /> - Japanese mother tongue level and Business level English<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found at www.people-first.co.uk<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4258432/Corporate-Travel-Sales-Operation
Hotel Negotiator - French speaker Salary: £22K
Location: United Kingdom, London, Central London
Languages: English, French
Posted: 25th Sep 2014

Hotel Negotiator - French speaker <br /> London <br /> £22K<br /> <br /> Our client, one of the biggest Tour Operators based in London, is now looking for a French speaking Hotel Negotiator to join their team.<br /> <br /> You will have to:<br /> <br /> Negotiate rates and conditions for large and long stay ad-hoc groups and for tour series <br /> Responsible for analysing each request received by sales offices and prioritising work load to meet deadlines <br /> Select appropriate hotels based on sales requirements <br /> Contact hotels and complete strong rates negotiation to guarantee competitive <br /> Negotiate other conditions such as cancellation policy, rooms decrease and payment conditions and provide suitable hotel alternatives <br /> Complete general administrative tasks including inputting of rates, message and fax distribution or any other task as and when required <br /> <br /> Person specification:<br /> <br /> A person with a strong background in the travel industry or equivalent <br /> Excellent communication skills with fluent spoken and written English <br /> Fluent spoken and written French<br /> Can work under pressure and meet tight deadlines <br /> Able to demonstrate strong negotiation skills <br /> Resilient individual who can show initiatives <br /> Can work on their own as well as part of a team <br /> Can communicate with people of different cultures and to develop close working relationships with suppliers to achieve optimum results <br /> Sound knowledge of using MS Office Suites <br /> <br /> Working conditions: <br /> <br /> Occasionally work as part of a Saturday team rota and deal with urgent requirements, faxes and email checking/distribution and any other emergency that might arise <br /> Attractive package with complimentary on site fitness centre and swimming pool <br /> Modern offices in a central location near to Mansion House and Bank underground stations <br /> Working as part of a diverse team <br /> <br /> Company benefits: <br /> <br /> Competitive salary package <br /> Flexi-time working hours (based on 7 hours and 30 minutes per day) from Monday to Friday with 1 hour for lunch <br /> Paid holiday of 20 days for the first complete calendar year worked and then increasing by 1 day a year to a maximum of 26 days <br /> Group Personal Pension Plan <br /> Interest free season ticket loan available after trial period and repayable over one year <br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jay@tandt.jobs<br /> Ref JJ09950<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4192232/Hotel-Negotiator-French-speaker
Travel Consultant - Derby Salary: £18 - 19k plus discretionary bonus
Location: United Kingdom, East Midlands, Derbyshire, Derby
Languages: English
Posted: 25th Sep 2014

Job Title: Travel Consultant - Derby<br /> Skills: Travel industry/ flight reservation system/ Amadeous/ Galileo/ Sabre<br /> Contract Type: Permanent (6months probation)<br /> Salary: £18-19K + discretionary bonus<br /> Location: Derby<br /> Working Hour: 09:00-17:30 (lunch 1hour)<br /> Start: ASAP <br /> <br /> Travel company based in Derby is looking for an experienced TRAVEL CONSULTANT.<br /> Previsous experience in Amadeous or other reservation systems' experience is a must.<br /> <br /> Your responsibilities will be: <br /> <br /> o Answering all telephone calls <br /> o Supporting and assisting sales manager<br /> o Dealing with customer queries<br /> o Liaising with other offices<br /> o Making flight reservations <br /> o Flight rebooking<br /> o Booking reservations for hotels and international train services <br /> o Responsible for and looking after office facilities<br /> o Other administration duties<br /> <br /> Requirements:<br /> - Native level English<br /> - Must have previous travel industry experience<br /> - Previous experience in Galileo or other reservation systems' experience is a must<br /> - Good telephone manner and customer service skills are required<br /> - Good PC skills (Word and Excel) <br /> - Need to commute by car<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.<br /> Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.<br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found at www.people-first.co.uk ]]>
http://www.toplanguagejobs.co.uk/job/4188401/Travel-Consultant-Derby
Do you like travelling? Do you speak German? Salary: negotiable
Location: Czech Republic
Languages: English, German
Posted: 7th Oct 2014

<br><strong> Traver Advisor with German</strong></p> <br /> <br></p> <br /> <br><strong>Our client, a famous airline company, is currently looking for German speakers to join their team in Brno, Czech Republic. Ideal candidates have some experience from customer service environment but as well candidates with no previous job experience are welcome!</strong></p> <br /> <br> </p> <br /> <br><strong>What is the job about</strong><strong>?</strong></p> <br /> <br></p> <br /> <br>Customer /TravelAdvisors are handling calls regarding flight connections, flight reservations, telephone check in, booking and selling of flight tickets. The company provides all training on airline systems and other necessary information.</p> <br /> <br></p> <br /> <br><strong>What is required?</strong></p> <br /> <br></p> <ul> <br /> <br>&bull; <li>EU passport or valid working visas for the Czech Republic</li> <br /> <br>&bull; <li>Fluent German and English (ideally C1 or C2)</li> <br /> <br>&bull; <li>Good communication skills</li> <br /> <br>&bull; <li>Flexibility to work in shifts (no night shifts)</li> <br /> <br>&bull; <li>PC literacy</li> <br /> <br></ul> <br /> <br><strong>What is the offer?</strong></p> <br /> <br></p> <ul> <br /> <br>&bull; <li>Motivating basic salary that will be raised after 6 months, 1 year and 2 years bonuses</li> <br /> <br>&bull; <li>After 6 months 90% discount for all flights for the employee, living partner and children, 75% for travelling partners (friends flying with employee)</li> <br /> <br>&bull; <li>Help with relocation to the Czech Republic (accommodation paid for the first 3 months and coverage of travel expenses for successful candidates up to 200EUR)</li> <br /> <br>&bull; <li>Friendly and international working environment located in modern offices in the city centre</li> <br /> <br></ul> <br /> <br> </p> <br /> <br>The destination: Brno is the second largest city of the Czech Republic and counts /- 400 000 habitants. It is located right in the heart of Europe within less than 3h driving distance from Prague, Wien, Bratislava and Budapest. Costs of living are about half of what can be found in Western Europe such as meals in restaurants for 3/4EUR, renting a flat costs 300/350 EUR per month and a pint of beer for 1EUR. Brno is the capital of one of the most beautiful regions of the country and one of the most innovative regions in Europe. It has a beautiful architecture, vibrant atmosphere and is a green city located 20 minutes away from lakes and forests so it suits both city lovers and people who want a more quiet or family life.</p> <br /> <br></p> <br /> <br>Dear applicant, Please read carefully and agree to the following conditions contained in the text below and include it in your application or response to the specific job advertisement for you which you wish to apply. Otherwise we cannot process your job application.</p> <br /> <br> </p> <br /> <br>I, the job applicant, agree that the company CPL Jobs, s.r.o., with its legal address at Rybn&aacute; 14, Praha 1, Czech Republic and branches in Prague and Brno , may process my private personal data in its role as an employment intermediary/agent (i.e. filing, editing, sorting and providing my CV and private personal data to a third party/employer whose identity will be communicated to me) in accordance with Czech legislative act number 101/2000 Sb. "O ochraně osobn&iacute;ch &uacute;dajů", until such time that I inform you that I no longer wish to have my data processed or stored by CPL Jobs s.r.o. I confirm that I have been notified herein of my rights in connection with access to and protection of my personal information. For exact wording of &sect;12 and &sect;21 please click here.ger</p> <br /> <br></p> <br /> <br></p> <br /> <br></p>]]>
http://www.toplanguagejobs.co.uk/job/3182331/Do-you-like-travelling-Do-you-speak-German