Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Customer Service Team Leader - Late Shift Salary: Competitive plus bonus and free lunch daily
Location: United Kingdom, East Anglia, Cambridgeshire, Cambridge
Languages: English
Posted: 24th Mar 2015

As a Customer Service Team Leader (Late Shift) you will report to the Customer Service Manager in Cambridge and in cooperation with a team of Customer Service Team Leaders you will be responsible for motivating and leading the global customer service team. This role is ideal for an articulate, energetic and enthusiastic customer service professional with leadership flair, skill to motivate others, and experience in a contact centre environment. Fluency in English is essential and fluency in a second language is highly desirable.<br /> <br /> As well as experience within a customer support service or customer-facing role you will be passionate about providing the best possible levels of customer support services, driving and delivering in-bound results and have experience or potential to run a highly motivated, dynamic and efficient team of Customer Service Executives. You will have strong communication skills, both oral and written, and of course, excellent leadership, coaching and mentoring abilities. You should be efficient, organized, adaptable and capable of working on your own initiative in carrying out your day-to-day data tasks with limited need for supervision. You should be skilled at multi-tasking and able to co-ordinate a variety of tasks.<br /> <br /> This is a permanent position, full-time position (40 hours per week) on our Late Shift (13:30 - 22:00).<br /> <br /> Key Responsibilities:<br /> <br /> - Ensure that all new Customer Service Executives within your team receive an informative induction program to introduce them to the business, systems and customer services standards and processes.<br /> - Provide ongoing management support to the team, in terms of motivation, customer service <br /> - Conduct regular weekly 1-2-1 meetings with Customer Service Executives to maintain focus and motivation on customer service standards and targets. Feedback the outcome of these meetings to the Customer Service Manager, discussing any areas of concern, training requirements or achievements<br /> - Track and monitor performance levels, and highlight any areas of underperformance to the Customer Service Manager. Take responsibility for tackling underperformance alongside the Customer Service Manager<br /> - Assist in and conduct, mid and end of year performance reviews<br /> - Be analytical and solutions-focused <br /> - If necessary, replace and carry out activities for Customer Service Manager when needed<br /> - Manage any escalated (from the team) incoming hotelier and guest queries (email & phone) regarding the hotel intranet system, system problems, reservations, over-bookings, reservations, hotel amenities/service and room invoicing.<br /> - Liaison with the appropriate teams and/or Booking.com BV in order to gain relevant information and action, to resolve problems or provide support to the team<br /> - Contribute to creating a positive and dynamic atmosphere within the team and within the company by displaying a professional and proactive attitude on all matters<br /> - Demonstrate the ability to coach and develop the team in handling customer calls<br /> - To be an effective Change Manager – to know how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviours.<br /> - To be proactive in managing the team, staff productivity and undertake effective real time monitoring of the customer service levels<br /> - You will also need to be versatile and adapt quickly to the latest guidelines from Booking.com BV.<br /> <br /> Required Experience:<br /> <br /> - Relevant experience in people management<br /> - Customer service and results focus<br /> - Flexibility, able to work various shifts if required<br /> - Leadership flair with the skill to motivate others to perform and exceed expectations<br /> - Extended call centre experience is a must<br /> - Professional, proactive, positive and “can-do” attitude<br /> - Communication skills (written and verbal)<br /> - Analytical skills<br /> - Able to work evenings<br /> - Fluency in English plus a second language is highly desirable]]>
http://www.toplanguagejobs.co.uk/job/4940202/Customer-Service-Team-Leader-Late-Shift
Advertising Sales Manager Salary: Salary + Commission
Location: Singapore, 486066
Languages: English
Posted: 30th Mar 2015

Ink is the world’s largest publisher of airline media<br /> We work with 30 airlines, produce 36 inflight magazines, and reach an affluent, captive audience of 700 million travellers through digital channels including websites, mobile apps, boarding passes and onboard entertainment<br /> Our partners include Jetstar, Tiger Air, Scoot, Cebu Pacific Air, American Airlines, United Airlines, easyJet, KLM and SAS; we have 9 offices, 300 staff and advertising clients in more than 100 countries<br /> For more on our award winning magazines, growing readerships, cutting-edge digital products and culture of success, visit www.ink-global.com<br /> <br /> About the role<br /> Reporting to the Commercial Director, you will publish 2 inflight magazines, with responsibility for revenue, profitability and growth<br /> You will manage, empower and inspire a sales team to ensure targets are achieved<br /> You will lead by example and introduce new advertisers to our media<br /> <br /> More about the role<br /> You will define and execute the sales strategy on your titles, from the product and target markets to volume and yield management<br /> You will train and develop your team to deliver on their KPIs, grow year on year, and be ready to succeed you when you’re promoted<br /> The role is vital to the cultural management of the sales floor, and you will work closely and cordially with the compliance, production and editorial teams<br /> Ink media is produced for passengers, not by passengers; you will have personal sales targets and the opportunity to cross-sell into the entire global portfolio<br /> Accurate forecasting is key to the role, as are timely reports that show off your success<br /> <br /> About you<br /> Jaw-dropping proven record of advertising sales management<br /> Knowledgeable about print media, advertising and travel<br /> A motivational leader who is accountable and loves attention to detail<br /> Ready to pitch in, driven to make a difference, hungry for success<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4550812/Advertising-Sales-Manager
Voice Engineer – Voice Operations Salary: Competitive
Location: Czech Republic, Praha
Languages: English, French
Posted: 30th Mar 2015

Role:<br /> <br /> The role requires someone who has experience working across an environment of approximately 14,570 full-time and part-time employees worldwide. The key technologies deployed are Avaya for corporate telephony, Avaya and Cisco for contact centre and NICE for call recording and the successful candidate should have experience of all. Additional the successful candidate should have knowledge of the interworking and the relationships of servers, networking, applications and telecom technologies. This will allow for them to understand the links required while implementing and supporting solutions.<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> Design<br /> <br /> • Ability to review and critique design documentation<br /> <br /> • Support the architecture team in gathering business requirements<br /> <br /> • Provide input to cost/benefit analysis on intermediate projects<br /> <br /> Transition<br /> <br /> • Collaborate in the planning, design, development, and deployment of ACD Call Vectoring, VDN, toll free and IVR routing<br /> <br /> • Collaborate in the planning, design, development, and deployment of IVR, Call back and Screen Pop enhancements<br /> <br /> • Collaborate in the planning, design, development, and deployment of Call Server, Gateway, Stations, Trunks and Avaya Communications Manager<br /> <br /> • Attending project meetings as required<br /> <br /> Operate<br /> <br /> • Support all contact center technologies (Avaya ACD, CMS, Experience Portal, IVR, Call Back, Screen Pops, ACCCM, One-X Agent Central Manager, One-X Agent, System Manager, Session Manager, Verizon Network Manager, NICE Call Recording and Screen Capture)<br /> <br /> • Diagnose and troubleshoot problems with existing telecom applications.<br /> <br /> • Find fixes and patches for issues identified and coordinate the hardening of infrastructure.<br /> <br /> • Prepare and deliver CMS reports<br /> <br /> • Provide orientation and training to end users for all modified and new systems.<br /> <br /> • Support the standard reporting needs of the organization and provide standard methods of accessing all telecom reporting data.<br /> <br /> • Create reports to ensure system is working as expected and performing appropriately.<br /> <br /> • 2nd/ 3rd line troubleshooting<br /> <br /> • Extensive Avaya IP Office installation, commissioning and technical support experience.<br /> <br /> • Being the 'face' of the business when visiting sites<br /> <br /> • Familiar with WAN/LAN and SIP technologies<br /> <br /> • Configuration, monitoring and fault finding - routers and data switches<br /> <br /> • Troubleshoot straightforward voice problems independently by investigating underlying problems<br /> <br /> • Participate in peer review of changes to the voice infrastructure<br /> <br /> • Evaluate, implement and monitor incoming voice change requests<br /> <br /> • Monitor and respond to voice incidents, triage and resolve the problem<br /> <br /> • Perform quarterly proactive voice testing to ensure proper functioning and reliability of the voice infrastructure<br /> <br /> • Conduct network studies and performance analyses and recommend changes<br /> <br /> • Called upon to ensure network documentation and network schematics are correct and up to date<br /> <br /> • Act as Voice lead in researching, identifying, analyzing, resolving problems, and implementing solutions and/or enhancements.<br /> <br /> • Make recommendations based on problem research and analysis.<br /> <br /> • Interface frequently with cross discipline support teams – network, server, facilities - to provide seamless voice operations<br /> <br /> General<br /> <br /> • Take charge of technical issues within the local team<br /> <br /> • Candidate should be able to work non-standard business hours<br /> <br /> • Possibility of being on call over weekends outside of standard business hours<br /> <br /> • In the event of an emergency you will be expected to participate in supporting the resolution outside of core business hours<br /> <br /> • Defining new global processes and restructuring the existing processes.<br /> <br /> <br /> <br /> Knowledge & Experience:<br /> <br /> <br /> <br /> Mandatory<br /> <br /> • Strong experience in IP Telephony<br /> <br /> • Excellent English communication skills both orally and written are prerequisite<br /> <br /> • Experience of using Microsoft suite – Visio, Word, Excel, PowerPoint<br /> <br /> • Knowledge of Avaya Telephone systems (CM 4 to CM 6.3)<br /> <br /> • Knowledge of CMS Supervisor Reporting Software<br /> <br /> • Knowledge of TCP/IP fundamentals & Networking Technologies and their application in a business environment<br /> <br /> • Basic Cisco network (Cisco certification a plus)<br /> <br /> • Basic Linux Knowledge<br /> <br /> • Basic SIP<br /> <br /> • Basic low voltage wiring knowledge<br /> <br /> • Knowledge of voice circuit provisioning<br /> <br /> • Knowledge on Tie trunks, CO, ISDN PRI/BRI, T1/E1, IP, SIP trunks<br /> <br /> • A strong work ethic<br /> <br /> • Ideal candidate would be a Self-Starter interested in sharing their insight and experience in an effort to build a World Class voice team<br /> <br /> • Bachelor's degree in Computer Science, IT, or equivalent. Equivalent work experience acceptable in place of a degree<br /> <br /> • Basic understanding of ITIL concepts (Service Desk, Incident Management, Problem Management, and Change Management) would be beneficial<br /> <br /> Desired<br /> <br /> • Experience of NICE call recording is an advantage<br /> <br /> • Nectar monitoring or alternative voice monitoring tool like Prognosis<br /> <br /> • ServiceNow<br /> <br /> • ITIL foundation certification<br /> <br /> • ACD Routing<br /> <br /> • One-X Agent Soft Application<br /> <br /> • ACM with One-X Agent Central Management Server & AD Integration - AD integration 2015 offering<br /> <br /> • IVR Technology<br /> <br /> • INI IVR application<br /> <br /> • INI Virtual hold<br /> <br /> • Screen Pop via One-X Agent & Egencia Agent Tool Bar (home grown CRM)<br /> <br /> • AES integration servers for IVR and NICE<br /> <br /> • Microsoft integration experience<br /> <br /> • French language skills]]>
http://www.toplanguagejobs.co.uk/job/4475562/Voice-Engineer-%E2%80%93-Voice-Operations
Bilingual Sales Executive – Travel Media Salary: Excellent Salary
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish, Dutch, Finnish, French, German, Norwegian, Swedish, Swiss German
Posted: 30th Mar 2015

About us<br /> <br /> Ink is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> <br /> We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.com and our Facebook page www.facebook.com/#!/happINKness?fref=ts<br /> <br /> Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. <br /> <br /> Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> <br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> <br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> <br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel<br /> <br /> Why Ink?<br /> <br /> Fast moving environment for a market leader in a growth sector Coaching and development programmes for all employees International travel opportunities Significant earning potential.]]>
http://www.toplanguagejobs.co.uk/job/2849382/Bilingual-Sales-Executive-%E2%80%93-Travel-Media
Spanish Speaking Tourism Customer Care Salary: COMPETITIVE + RELOCATION PACKAGE
Location: United Kingdom, Northern Ireland, Belfast, BT1 3LP
Languages: English, Spanish
Posted: 27th Mar 2015

Tourism Ireland’s role is to grow overseas tourism revenue and visitor numbers to the island of Ireland, and to help Northern Ireland to realise its tourism potential. Tourism Ireland devises and delivers world-class marketing programmes in over 20 markets across the world and works in close co-operation with industry partners on the island of Ireland as well as the travel trade, online operators, media, air and sea carriers overseas to encourage consumers to “Go where Ireland takes you”.<br /> <br /> Responsibilities:<br /> <br /> * Provides a warm, friendly and personal inbound customer service to prospective visitors to Ireland for tourism and travel through inbound voice, email, web chat and social media. Translates information as required.<br /> * Shine through every interaction by showing a lively interest in customers, have a natural approach in communication, become a local expert and be an advocate for Ireland.<br /> * Provides professional expertise and embraces the client brand in every interaction with the customer making it an individual experience.<br /> * Adherence to agreed processes, service level agreements, individual and team targets.<br /> * Proactively seeks ways to improve the customer experience through each interaction<br /> * Takes ownership to enhance your own learning to ensure sufficient knowledge to excel in the role.<br /> * Multitasks and adapt to a fast paced environment.<br /> * Works with the team in meeting and exceeding targets. <br /> * Continuously searches for improved ways of responding to customer needs through all contact channels.<br /> * Proactively seeks feedback on ways to improve individual and team performance.<br /> <br /> Essential Criteria:<br /> <br /> * Fluency in written and spoken English & Spanish<br /> * 6 months experience in telephone or face to face customer service, building relationships with the customer<br /> * Confidence to assist the customer and ensure the customer receives excellent customer service, goes the extra mile for the customer. Genuine interest and passion for tourism. Having an awareness and promoting the Tourism Ireland brand. <br /> * Understanding and experience of using social media platforms.<br /> * Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale<br /> * Ability to multitask various contact channels to achieve personal and team targets. Plan and prioritise workload in accordance to contact volumes<br /> * Excellent communication skills both verbal and written<br /> * Demonstrates resilience and ability to work on own initiative<br /> * Demonstrates problem solving and share best practice to the overall customer experience, focusing on customer engagement.<br /> * Demonstrates ownership and accountability to achieve deadlines and targets, takes ownership to increase knowledge of Ireland.<br /> <br /> HOURS:<br /> <br /> 40 Hours per week on a rotational shift pattern from Monday to Friday 8am – 11pm and Saturday 10am – 8pm<br /> <br /> SALARY:<br /> <br /> £14,290 per annum gross (taxes to be deducted).<br /> Please note that the salary reflects the low cost of living in Belfast.<br /> <br /> TRAINING/INDUCTION:<br /> <br /> You will receive full training and will consist of acquiring how the client operates, as well as technical and product knowledge, required for the position. There will be assessments ongoing through training and final assessment at the end. All training is conducted in English.<br /> <br /> BENEFITS:<br /> <br /> * Concentrix provides a bright, modern and exciting place to work with excellent staff facilities<br /> * The opportunity to travel and work abroad in a multi-lingual environment<br /> * Performance Related Pay<br /> * Eye Care Provision<br /> * Cycle to Work Scheme<br /> * Childcare Vouchers<br /> * Annual Reward & Recognition Ceremony<br /> * Free cakes and fruit on a Friday!<br /> * 28 days annual leave (rising after 2 years)<br /> * Stakeholder Pension Scheme<br /> * Team and Concentrix events<br /> <br /> RELOCATION PACKAGE:<br /> <br /> * Reimbursement of travel costs (up to £250)<br /> * Accommodation provided on arrival in Belfast<br /> * Relocation class on first day at Concentrix<br /> * Ongoing relocation support<br /> * Advance of salary (if required)]]>
http://www.toplanguagejobs.co.uk/job/2985051/Spanish-Speaking-Tourism-Customer-Care
Greek Speaking Hotel Agent Salary: Competitive
Location: Czech Republic, Praha
Languages: English, Greek
Posted: 30th Mar 2015

About Expedia, <br /> <br /> The world’s largest online travel retailer for Air, Cruise, Hotel and Vacation Packages including a portfolio of brands: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia, Inc.’s companies operate more than 50 global sites in Europe, North America, South America, Middle East, Africa and Asia Pacific.<br /> <br /> Expedia, is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners).<br /> <br /> Responsibilities:<br /> <br /> • Enthusiastic customer service for global inbound/outbound phone support <br /> • Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution. <br /> • Versatile in managing multiple software programs while conversing with all types of support staff.<br /> • Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.<br /> • Strong, proactive follow-up skills and be able to administer and support Travel Policies.<br /> • Maintain strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhere to defined procedures, standards and performance expectations.<br /> • Analyze, diagnose and deliver known solutions to complex challenges.<br /> <br /> Requirements:<br /> <br /> • Fluent proficiency & comprehension in Greek + English is required<br /> • Results-oriented individual<br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis <br /> • Strong Passion for Customer Service.<br /> • Responds effectively under stressful situations <br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> • Strong ability to multi-task while effectively communicating with partners/customers<br /> <br /> Experience & Education:<br /> <br /> • One year or more of solid customer service experience providing support and/or help.<br /> • Travel industry background with customer service support experience (preferred) <br /> • Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way <br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience <br /> • Familiar with accounting terms and further financial operations will be an asset <br /> • Ownership and problem resolution a must.<br /> • Keen eye for detail and high level of accuracy.<br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> • Excellent time-management, organizational, and prioritization skills.<br /> • Experience with Microsoft Office products and various call center support programs.<br /> • High School Diploma, University Degree. Some college preferred.<br /> <br /> About Expedia, <br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4493362/Greek-Speaking-Hotel-Agent
German Speaking Concierge Service Specialist Salary: £15,600k + Shift Allowance + Relocation Assistance + Development Opportunities + Generous Range of Benefits
Location: United Kingdom, East Anglia, Cambridgeshire
Languages: English, German
Posted: 30th Mar 2015

WhiteConcierge provides a global concierge service for the world’s leading banks and credit card companies. They operate on a 24/7 basis in 4 languages, serving their customer base. <br /> <br /> The successful candidate will be dealing with some extraordinary requests on behalf of some demanding customers. Whatever a customer needs and wherever they are in the world (provided it is legal and ethical), you will be expected to deliver solutions to delight them.<br /> <br /> As a Concierge Service Specialist you will be responsible for providing world class customer service. You will be responsible for taking personal ownership for researching and delivering customer focused tailor made solutions. <br /> <br /> KEY RESPONSIBILTIES:<br /> • Answering incoming calls in either German & English<br /> • Managing incoming requests from VIP clients in a timely manner<br /> • Ensuring quality service is delivered and targets are met<br /> • Share knowledge on travel destinations, special interests, events and suppliers <br /> • Recording accurate customer records <br /> <br /> THE CANDIDATE: We are looking for German / English speaking concierge service specialists who have an incredible passion and drive for perfection. <br /> <br /> You must be a team player with the ability to multitask and effectively manage your time, whilst delivering exceptional customer service. <br /> <br /> Key Experience preferred for the role:-<br /> • Fluency in English & German to Native Level (C1/C2) - verbal and written communication<br /> • Strong customer service skills <br /> • Excellent telephone manner and interpersonal skills<br /> • Excellent organisational and time management skills<br /> • Proficient IT skills <br /> <br /> WORKING HOURS: Monday to Friday working 1 weekend in 3 1330 - 2130, Monday to Friday working 1 weekend in 3 0730 - 1530<br /> <br /> START DATE: March 2015<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4077572/German-Speaking-Concierge-Service-Specialist
Danish Speaking Sales Executive Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish
Posted: 30th Mar 2015

Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivated and driven <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confident and outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> Why Ink?<br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> International travel opportunities <br /> Significant earning potential<br /> ]]>
http://www.toplanguagejobs.co.uk/job/2938062/Danish-Speaking-Sales-Executive
French speaking Sales Executives –Travel Media Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, French
Posted: 30th Mar 2015

About us<br /> INK is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.com<br /> <br /> Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> Excellent communication skills and telephone manners<br /> Fluent in the French language both written and oral <br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> <br /> Why Ink?<br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> International travel opportunities <br /> Significant earning potential<br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/2848242/French-speaking-Sales-Executives-%E2%80%93Travel-Media
Polish Speaking - Adverting Sales - London Salary: Basic + Commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Polish
Posted: 30th Mar 2015

About us<br /> Ink’s advertising products reach hundreds of millions of travellers each year via targeted advertising on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems as well as print advertising in our portfolio of international in-flight magazines.<br /> Our advertisers can choose exactly which groups of passengers they want to reach with their adverts by using our dynamically generated targeted advertising on print-at-home boarding passes, smartphone boarding passes, web pages and confirmation emails. Advertising is automatically chosen and delivered according to parameters such as destination, origination, gender, class flown and passenger nationality.<br /> According to our industry research, targeted advertising on print-at-home boarding passes is highly effective with 53% of those surveyed saying that they would consider purchasing products advertised on boarding passes. In addition, over a quarter of passengers look at their boarding pass while travelling to the airport, a fifth of passengers still look at their boarding pass once they have boarded the plane and 61% of passengers can recall boarding pass adverts.<br /> Ink offers technology development services and confirmation email/booking email applications to enable travel companies to take advantage of this burgeoning opportunity to connect with travellers.<br /> Our TAD clients include: KLM Royal Dutch Airlines, Germanwings, Tigerair, Brussels Airlines, Cebu Pacific, Eurostar, Ryanair, Hong Kong Airlines, Carlson Wagonlit, easyJet, Air One, GOL, nasair<br /> This is a rapidly evolving area and is a core part of Ink’s growth strategy.<br /> The role<br /> To sell targeted advertising products to new and existing B2C clients, from lead generation and developing new sales channels to closing deals over the phone<br /> High volume, high intensity, high quality calls<br /> Provide excellent customer service to maximise repeat bookings<br /> Identify and create business opportunities to present to new and existing clients<br /> Package <br /> Basic salary dependent on experience<br /> Significant commission earning potential (multiples of salary)<br /> Employee benefits scheme<br /> <br /> <br /> About you<br /> Resilient and driven<br /> Fluent in Polish and English<br /> Motivated to make money, competitive and eager to learn<br /> Strong desire to learn, develop skills and succeed<br /> Accountable and responsible for your actions<br /> Hard worker<br /> Someone who deals with stress positively]]>
http://www.toplanguagejobs.co.uk/job/4972282/Polish-Speaking-Adverting-Sales-London
Italian Speaking Customer Advisor Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Italian
Posted: 27th Mar 2015

Italian speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Italian (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962692/Italian-Speaking-Customer-Advisor
German Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, German
Posted: 27th Mar 2015

German Speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in German (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962392/German-Speaking-Customer-Advisor
Hotel Agent EMEA languages - multiple openings January 2015 Salary: Competitive
Location: Czech Republic, Praha
Languages: English, Dutch, French, German, Italian, Spanish, Greek, Turkish
Posted: 30th Mar 2015

About Expedia<br /> <br /> The world’s largest online travel retailer for Air, Cruise, Hotel and Vacation Packages including a portfolio of brands: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia's companies operate more than 50 global sites in Europe, North America, South America, Middle East, Africa and Asia Pacific.<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners).<br /> <br /> Responsibilities:<br /> <br /> •Enthusiastic customer service for global inbound/outbound phone support <br /> •Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution. <br /> •Versatile in managing multiple software programs while conversing with all types of support staff. <br /> •Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications. <br /> •Strong, proactive follow-up skills and be able to administer and support Travel Policies. <br /> •Maintain strong vendor relations with a positive attitude and outgoing nature. <br /> •Adhere to defined procedures, standards and performance expectations. <br /> •Analyze, diagnose and deliver known solutions to complex challenges. <br /> <br /> Requirements:<br /> <br /> •Fluent proficiency & comprehension in English + Italian/ German/ French/ Dutch/ Spanish/ Greek/ Turkish <br /> •Results-oriented individual <br /> •Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis <br /> •Strong Passion for Customer Service <br /> •Responds effectively under stressful situations <br /> •Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business <br /> •Strong ability to multi-task while effectively communicating with partners/customers <br /> Experience & Education:<br /> <br /> •One year or more of solid customer service experience providing support and/or help. <br /> •Travel industry background with customer service support experience (preferred) <br /> •Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way. <br /> •Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience. <br /> •Familiar with accounting terms and further financial operations will be an asset. <br /> •Ownership and problem resolution a must. <br /> •Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication. <br /> •The ability to communicate effectively at all levels from executive management to individual contributor. <br /> •The ability to work unsupervised and make independent work related decisions. <br /> •Flexibility and willingness to assist where and when needed and directed by your supervisor. <br /> •Experience with Microsoft Office products and various call center support programs. <br /> •High School Diploma, University Degree. Some college preferred. <br /> •Keen eye for detail and high level of accuracy. <br /> •Excellent time-management, organizational, and prioritization skills. <br /> <br /> About Expedia<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.]]>
http://www.toplanguagejobs.co.uk/job/4550242/Hotel-Agent-EMEA-languages-multiple-openings-January-2015
Greek speaking Customer advisor Salary: Competitive basic + commission + benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Greek
Posted: 24th Mar 2015

Greek Customer Service Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Greek Customer Service Advisors to join our international team in March & April 2015.<br /> <br /> As a Greek Customer Service Advisors at rentalcars. com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> <br /> Main responsibilities:<br /> <br /> Deliver a high level of customer service by:<br /> <br /> - Answering questions while they’re browsing our website<br /> - Helping each customer find their ideal car<br /> - Dealing with enquiries between booking and pick-up<br /> - Answering questions after the rental has finished<br /> -Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone<br /> <br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Greek (verbal and written).<br /> <br /> <br /> What rentalcars.com will offer you<br /> <br /> - Full-time (4-week) paid training<br /> -Work schedules provided 4-6 weeks in advance<br /> - International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language - Greek).<br /> - Fantastic feeling of community in our vibrant office in central Manchester<br /> - Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop and advance<br /> - Performance based bonus plan<br /> - Paid holiday time<br /> - Pension scheme<br /> A variety of “people perks”: unlimited hot & cold beverages, discounts for a wide range of restaurants, entertainment venues and leisure, social events, free eye tests, childcare vouchers, cash for employee referrals, paid induction training, ongoing learning & development, rewards for length of service/special birthdays, new arrivals, milestones and special car hire rates for you, your family & your friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4935722/Greek-speaking-Customer-advisor
Customer Service Executive - Turkish Speaking Salary: Competitive + benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Cambridge
Languages: English, Turkish
Posted: 30th Mar 2015

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com UK, one of the support companies in the UK is looking for a Turkish-speaking Customer Service Executive (CSE) to join our dynamic, pleasant and international work environment in Cambridge. We are looking for successful candidates to start with us on Tuesday 05 May 2015.<br /> <br /> As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.<br /> <br /> This is a full-time (40 hours per week) position in scheduled 8-hour shifts per day. Shifts can start between 07:00 and 13:30, and finish between 15:30 and 22:00. <br /> <br /> Main Responsibilities<br /> Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;<br /> Delivering high level of customer service;<br /> Actively participate in various projects within the department;<br /> Promote the Booking.com culture along with your colleagues;<br /> <br /> Our ideal candidate:<br /> Has excellent communication and problem solving skills;<br /> Takes responsibility and ownership;<br /> Is passionate about helping customers;<br /> Fluent in both written and spoken English and Turkish;<br /> Available full-time (40 hours per week) and flexible in work schedule;<br /> In possession of a valid work-permit for the UK.<br /> <br /> What Booking.com will offer You!!!<br /> Full-time (up to 2 weeks) paid training;<br /> Work schedule 4-6 weeks in advance;<br /> International working environment;<br /> Convenient office location in the centre of Cambridge;<br /> 25 holidays per year (on full time basis);<br /> Free lunch every day, with direct delivery for your specific lunchtime;· <br /> Quarterly Bonus Plan - 12% of your salary, based on set targets;<br /> 20% Premium pay for hours worked after 7pm;<br /> 60% Premium pay for hours worked on the Weekend;<br /> 80% Premium pay for hours worked after 7pm on the Weekend;]]>
http://www.toplanguagejobs.co.uk/job/4790912/Customer-Service-Executive-Turkish-Speaking
German Speaking Key Account Manager DACH Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, German
Posted: 30th Mar 2015

Sales – Travel Media<br /> <br /> Based in our London office, but with some travel, you will be selling across one or more of our media platforms to clients from a variety of market sectors across a number of countries.<br /> <br /> You will be expected to generate your own quality leads and prospects, and develop your own territory through effective cold calling and client development. You will build business relationships through meaningful conversations with decision makers and delivering nothing less than 5-star service levels. You will also be negotiating at a senior level, and closing business on the phone and face to face every day.<br /> <br /> <br /> What we’re looking for<br /> <br /> * A passion for selling and providing solutions<br /> * Unshakeable belief<br /> * A desire to constantly make yourself and those around you even better <br /> * Excellent and creative sales ability<br /> * A natural happiness and positivity<br /> * A smart approach to problem solving<br /> <br /> What you get in return<br /> <br /> * An opportunity to grow with First class ongoing coaching and development<br /> * A chance to work for a market leader (Ink came 7th in the Investec Hot 100 Real Business List 2012)<br /> * The most original commission and incentives scheme in sales<br /> * A chance broaden your horizons with travel opportunities <br /> * An invitation to join our HappINKness and Dreams initiatives<br /> <br /> About Ink <br /> Ink is the global leader in connecting with travellers. As well as producing more inflight magazines for more airlines than any other company in the world, Ink reaches a captive audience of hundreds of millions of travellers each year with Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and on onboard entertainment systems.<br /> * Ink works with over three dozen airlines, produces media in 17 languages, and sells advertising in over 100 countries. Our travel clients include companies as diverse as Air France-KLM, Air Macau, Bangkok Airways, bmi, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, South African Express, THAI Airways, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air.<br /> * Ink is the owner of the Airline Retail Conference (ARC) in Europe and Asia, the China Travel Retail conference in Shanghai, and produces the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. We also publish CNBC Business magazine and TimeOut Singapore. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/2131251/German-Speaking-Key-Account-Manager-DACH
Portuguese (Brazilian) speaking customer advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Portuguese
Posted: 27th Mar 2015

Portuguese speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Portuguese (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962482/Portuguese-Brazilian-speaking-customer-advisor
German speaking hotel agent Salary: Competitive
Location: Czech Republic, Praha
Languages: English, German
Posted: 30th Mar 2015

About Expedia<br /> <br /> The world’s largest online travel retailer for Air, Cruise, Hotel and Vacation Packages including a portfolio of brands: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia's companies operate more than 50 global sites in Europe, North America, South America, Middle East, Africa and Asia Pacific.<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners).<br /> <br /> Responsibilities:<br /> <br /> •Enthusiastic customer service for global inbound/outbound phone support<br /> •Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution.<br /> •Versatile in managing multiple software programs while conversing with all types of support staff.<br /> •Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.<br /> •Strong, proactive follow-up skills and be able to administer and support Travel Policies.<br /> •Maintain strong vendor relations with a positive attitude and outgoing nature.<br /> •Adhere to defined procedures, standards and performance expectations.<br /> •Analyze, diagnose and deliver known solutions to complex challenges.<br /> Requirements:<br /> <br /> •Fluent proficiency & comprehension in German and English is required<br /> •Results-oriented individual<br /> •Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis<br /> •Strong Passion for Customer Service.<br /> •Responds effectively under stressful situations<br /> •Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> •Strong ability to multi-task while effectively communicating with partners/customers<br /> Experience & Education:<br /> <br /> •One year or more of solid customer service experience providing support and/or help.<br /> •Travel industry background with customer service support experience (preferred)<br /> •Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way <br /> •Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience<br /> •Familiar with accounting terms and further financial operations will be an asset<br /> •Ownership and problem resolution a must.<br /> •Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> •The ability to communicate effectively at all levels from executive management to individual contributor.<br /> •The ability to work unsupervised and make independent work related decisions.<br /> •Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> •Experience with Microsoft Office products and various call center support programs.<br /> •High School Diploma, University Degree. Some college preferred<br /> •Keen eye for detail and high level of accuracy.<br /> •Excellent time-management, organizational, and prioritization skills.<br /> About Expedia<br /> Our mission is to revolutionize travel through the power of technology.<br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4475502/German-speaking-hotel-agent
Japanese Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, Japanese
Posted: 27th Mar 2015

Japanese speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Japanese (verbal and written)<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962472/Japanese-Speaking-Customer-Advisor
Dutch speaking Hotel Agent Salary: Competitive
Location: Czech Republic, Praha
Languages: English, Dutch
Posted: 30th Mar 2015

About Expedia, <br /> <br /> The world’s largest online travel retailer for Air, Cruise, Hotel and Vacation Packages including a portfolio of brands: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia, Inc.’s companies operate more than 50 global sites in Europe, North America, South America, Middle East, Africa and Asia Pacific. <br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners). <br /> <br /> Responsibilities:<br /> • Enthusiastic customer service for global inbound/outbound phone support <br /> • Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution. <br /> • Versatile in managing multiple software programs while conversing with all types of support staff.<br /> • Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.<br /> • Strong, proactive follow-up skills and be able to administer and support Travel Policies.<br /> • Maintain strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhere to defined procedures, standards and performance expectations.<br /> • Analyze, diagnose and deliver known solutions to complex challenges.<br /> <br /> Requirements:<br /> • Fluent proficiency & comprehension in Dutch + English is required<br /> • Results-oriented individual<br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis <br /> • Strong Passion for Customer Service.<br /> • Responds effectively under stressful situations <br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> • Strong ability to multi-task while effectively communicating with partners/customers <br /> <br /> Experience & Education:<br /> • One year or more of solid customer service experience providing support and/or help.<br /> • Travel industry background with customer service support experience (preferred) <br /> • Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way <br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience <br /> • Familiar with accounting terms and further financial operations will be an asset <br /> • Ownership and problem resolution a must.<br /> • Keen eye for detail and high level of accuracy.<br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> • Excellent time-management, organizational, and prioritization skills.<br /> • Experience with Microsoft Office products and various call center support programs.<br /> • High School Diploma, University Degree. Some college preferred.<br /> <br /> We offer:<br /> <br /> • Excellent working environment <br /> • Participation on brand new department implementation <br /> • Motivational Salary package <br /> • Interesting Benefit package <br /> • Leisure Travel Reimbursement Benefit <br /> • Significant discounts on hotels worldwide <br /> • Annual Prague Public Transport Pass <br /> • Meal vouchers <br /> • 5 weeks vacation <br /> • Private healthcare <br /> • Pension Plan <br /> • Wellness and Fitness Reimbursement Benefit<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4475482/Dutch-speaking-Hotel-Agent
Dutch Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, Dutch
Posted: 27th Mar 2015

Dutch Speaking Customer Advisor <br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Dutch (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962432/Dutch-Speaking-Customer-Advisor
Advertising Sales Executive - Singapore Salary: 20000 - 30000
Location: Singapore, 486066
Languages: English
Posted: 30th Mar 2015

About us<br /> Ink’s advertising products reach hundreds of millions of travellers each year via targeted advertising on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems as well as print advertising in our portfolio of international in-flight magazines.<br /> Our advertisers can choose exactly which groups of passengers they want to reach with their adverts by using our dynamically generated targeted advertising on print-at-home boarding passes, smartphone boarding passes, web pages and confirmation emails. Advertising is automatically chosen and delivered according to parameters such as destination, origination, gender, class flown and passenger nationality.<br /> According to our industry research, targeted advertising on print-at-home boarding passes is highly effective with 53% of those surveyed saying that they would consider purchasing products advertised on boarding passes. In addition, over a quarter of passengers look at their boarding pass while travelling to the airport, a fifth of passengers still look at their boarding pass once they have boarded the plane and 61% of passengers can recall boarding pass adverts.<br /> Ink offers technology development services and confirmation email/booking email applications to enable travel companies to take advantage of this burgeoning opportunity to connect with travellers.<br /> Our TAD clients include: KLM Royal Dutch Airlines, Germanwings, Tigerair, Brussels Airlines, Cebu Pacific, Eurostar, Ryanair, Hong Kong Airlines, Carlson Wagonlit, easyJet, Air One, GOL, nasair<br /> This is a rapidly evolving area and is a core part of Ink’s growth strategy.<br /> The role<br /> To sell targeted advertising products to new and existing B2C clients, from lead generation and developing new sales channels to closing deals over the phone<br /> High volume, high intensity, high quality calls<br /> Provide excellent customer service to maximise repeat bookings<br /> Identify and create business opportunities to present to new and existing clients<br /> Package <br /> Basic salary dependent on experience<br /> Significant commission earning potential (multiples of salary)<br /> Employee benefits scheme<br /> <br /> About you<br /> Resilient and driven<br /> Motivated to make money, competitive and eager to learn<br /> Strong desire to learn, develop skills and succeed<br /> Accountable and responsible for your actions<br /> Hard worker<br /> Someone who deals with stress positively]]>
http://www.toplanguagejobs.co.uk/job/4577582/Advertising-Sales-Executive-Singapore
French Speaking Concierge Service Specialist Salary: £15,600k + Shift Allowance + Relocation Assistance + Development Opportunities + Generous Range of Benefits
Location: United Kingdom, East Anglia, Cambridgeshire
Languages: English, French
Posted: 30th Mar 2015

WhiteConcierge provides a global concierge service for the world’s leading banks and credit card companies. They operate on a 24/7 basis in 4 languages, serving their customer base. <br /> <br /> The successful candidate will be dealing with some extraordinary requests on behalf of some demanding customers. Whatever a customer needs and wherever they are in the world (provided it is legal and ethical), you will be expected to deliver solutions to delight them.<br /> <br /> As a Concierge Service Specialist you will be responsible for providing world class customer service. You will be responsible for taking personal ownership for researching and delivering customer focused tailor made solutions. <br /> <br /> KEY RESPONSIBILTIES:<br /> • Answering incoming calls in either French & English<br /> • Managing incoming requests from VIP clients in a timely manner<br /> • Ensuring quality service is delivered and targets are met<br /> • Share knowledge on travel destinations, special interests, events and suppliers <br /> • Recording accurate customer records <br /> <br /> THE CANDIDATE: We are looking for French / English speaking concierge service specialists who have an incredible passion and drive for perfection. <br /> <br /> You must be a team player with the ability to multitask and effectively manage your time, whilst delivering exceptional customer service. <br /> <br /> Key Experience preferred for the role:-<br /> • Fluency in English & French to Native Level (C1/C2) - verbal and written communication<br /> • Strong customer service skills <br /> • Excellent telephone manner and interpersonal skills<br /> • Excellent organisational and time management skills<br /> • Proficient IT skills <br /> <br /> WORKING HOURS: Shift working: Monday to Friday 1 weekend in 3 1400 - 2200<br /> <br /> START DATE: March 2015 ]]>
http://www.toplanguagejobs.co.uk/job/4072632/French-Speaking-Concierge-Service-Specialist
French Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, French
Posted: 27th Mar 2015

French speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in French (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962862/French-Speaking-Customer-Advisor
Korean Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Korean
Posted: 27th Mar 2015

Korean speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Korean (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4963032/Korean-Speaking-Customer-Advisor
Team Leader Customer Service- Weekend Shift Salary: https://workingatbooking.com/vacancies/team-leader-customer-service-weekend-and-late-shifts-london/
Location: United Kingdom, London, East London, E14
Languages: English
Posted: 24th Mar 2015

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com Customer Service Centre (UK) Limited, one of the support companies in the UK, is looking for a Team Leader to motivate and lead a team of approximately 15 to 20 Customer Service Executives (CSEs) in a brand new Customer Service site in the Canary Wharf area of London. Together with all other Team Leaders within the site you are responsible for ensuring that an excellent customer support service is delivered to all Booking.com customers and accommodation partners. You report directly to the Customer Service Manager.<br /> <br /> Ideal Candidate:<br /> <br /> This role is ideal for an energetic and enthusiastic customer service professional with leadership flair and ability to motivate others. As well as experience within a customer support services or customer-facing role you will be passionate about leading a highly motivated, dynamic and efficient team of Customer Service Executives.<br /> <br /> You possess strong communication skills, both oral and written, and of course, excellent leadership, coaching and mentoring abilities. You should be efficient, organized, adaptable and capable of working independently in carrying out your day-to-day tasks.<br /> <br /> Our Customer Service team work from Monday to Sunday, 06:45 to 24:00 (and 24/7 in the future) - so we are looking for flexible candidates who can work a variety of shift patterns, with a focus on Evening Shifts and Weekend Shifts.<br /> <br /> Key Responsibility Areas:<br /> - Lead and support an environment that embraces change, cultivate service excellence, productivity, growth, empowerment, teamwork and high self-esteem;<br /> - Resolve escalated guest queries effectively;<br /> - Identify, assess, and resolve performance issues with team members;<br /> - Effectively manage conflicts and change with positive results;<br /> - Analyze, plan, organize, control and troubleshoot work activities and processes;<br /> - Build a strong sense of purpose and engage the team to work together to achieve the goals;<br /> - Identify areas of improvement and act upon them.<br /> <br /> Requirements:<br /> <br /> - Bachelor's degree or equivalent management experience (minimum 3 years);<br /> - Extended contact centre experience (minimum 3 years);<br /> - Experience in hotel/travel industry is a plus;<br /> - Experience in a high growth and/or international organization;<br /> - Ability to work well under pressure especially in a changing environment;<br /> - Pro-active, enthusiastic and motivating leader;<br /> - Strong communication and analytical skills;<br /> - Advanced English writing and speaking skills, any additional language is a strong plus;<br /> - Flexible and able to work various shifts if required.<br /> - Team player, with a genuine interest and proven talent for coaching and developing others<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4940192/Team-Leader-Customer-Service-Weekend-Shift
Bilingual Sales Executive TAD – Travel Media Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish, Dutch, Finnish, French, German, Norwegian, Swedish, Icelandic, Swiss German
Posted: 30th Mar 2015

About us<br /> <br /> Ink is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> <br />  We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> <br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.come and our Facebook page www.facebook.com/#!/happINKness?fref=ts<br /> <br /> About Targeted Advertising (TAD)<br /> <br /> TAD enables our clients to chose exactly which passengers they want to reach with their adverts by using our targeted advertising solutions on print-at-home boarding passes, smart phone boarding passes, web pages and confirmation emails. Advertising is automatically chosen and delivered according to parameters such as destination, origination, gender, class flown and passenger nationality. <br /> <br /> This is a rapidly evolving area and is a core part of Ink’s growth strategy. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. <br /> <br /> Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> <br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> <br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> <br /> Why Ink?<br /> <br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> Significant earning potential]]>
http://www.toplanguagejobs.co.uk/job/2849372/Bilingual-Sales-Executive-TAD-%E2%80%93-Travel-Media
Global Contact Centre Agent - Manchester - Dutch speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Dutch
Posted: 26th Mar 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Dutch<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622322/Global-Contact-Centre-Agent-Manchester-Dutch-speaker
Global Contact Centre Agent - Manchester - German Speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, German
Posted: 26th Mar 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and German<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622092/Global-Contact-Centre-Agent-Manchester-German-Speaker
Global Contact Centre Agent - Manchester - Japanese speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Japanese
Posted: 26th Mar 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Japanese<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622302/Global-Contact-Centre-Agent-Manchester-Japanese-speaker
Global Contact Centre Agent - Manchester - Russian speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Russian
Posted: 26th Mar 2015

JOB SUMMARY<br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career, <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Russian<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622312/Global-Contact-Centre-Agent-Manchester-Russian-speaker
Global Contact Centre Agent - Manchester - Korean speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Korean
Posted: 26th Mar 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Korean<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622352/Global-Contact-Centre-Agent-Manchester-Korean-speaker
Customer Service Executive - Greek Speaking Salary: Competitive + benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Cambridge, UK
Languages: English, Greek
Posted: 4th Mar 2015

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com UK, one of the support companies in the UK is looking for a Greek-speaking Customer Service Executive (CSE) to join our dynamic, pleasant and international work environment in Cambridge. We are looking for successful candidates to start with us on Tuesday 06 May 2015.<br /> <br /> As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.<br /> <br /> This is a full-time (40 hours per week) position in scheduled 8-hour shifts per day. Shifts can start between 07:00 and 13:30, and finish between 15:30 and 22:00. <br /> <br /> Main Responsibilities<br /> Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;<br /> Delivering high level of customer service;<br /> Actively participate in various projects within the department;<br /> Promote the Booking.com culture along with your colleagues;<br /> <br /> Our ideal candidate:<br /> Has excellent communication and problem solving skills;<br /> Takes responsibility and ownership;<br /> Is passionate about helping customers;<br /> Fluent in both written and spoken English and Greek;<br /> Available full-time (40 hours per week) and flexible in work schedule;<br /> In possession of a valid work-permit for the UK.<br /> <br /> What Booking.com will offer You!!!<br /> Full-time (up to 2 weeks) paid training;<br /> Work schedule 4-6 weeks in advance;<br /> International working environment;<br /> Convenient office location in the centre of Cambridge;<br /> 25 holidays per year (on full time basis);<br /> Free lunch every day, with direct delivery for your specific lunchtime;· <br /> Quarterly Bonus Plan - 12% of your salary, based on set targets;<br /> 20% Premium pay for hours worked after 7pm;<br /> 60% Premium pay for hours worked on the Weekend;<br /> 80% Premium pay for hours worked after 7pm on the Weekend;]]>
http://www.toplanguagejobs.co.uk/job/4840352/Customer-Service-Executive-Greek-Speaking
Customer Service Executive - Hebrew Speaking Salary: Competitive + benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Cambridge
Languages: English, Hebrew
Posted: 4th Mar 2015

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com UK, one of the support companies in the UK is looking for a Hebrew-speaking Customer Service Executive (CSE) to join our dynamic, pleasant and international work environment in Cambridge. We are looking for successful candidates to start with us on Tuesday 05 May 2015.<br /> <br /> As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.<br /> This is a full-time (40 hours per week) position in scheduled 8-hour shifts per day. Shifts can start between 07:00 and 13:30, and finish between 15:30 and 22:00. <br /> <br /> Main Responsibilities<br /> Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;<br /> Delivering high level of customer service;<br /> Actively participate in various projects within the department;<br /> Promote the Booking.com culture along with your colleagues;<br /> <br /> Our ideal candidate:<br /> Has excellent communication and problem solving skills;<br /> Takes responsibility and ownership;<br /> Is passionate about helping customers;<br /> Fluent in both written and spoken English and Hebrew;<br /> Available full-time (40 hours per week) and flexible in work schedule;<br /> In possession of a valid work-permit for the UK.<br /> <br /> What Booking.com will offer You!!!<br /> Full-time (up to 2 weeks) paid training;<br /> Work schedule 4-6 weeks in advance;<br /> International working environment;<br /> Convenient office location in the centre of Cambridge;<br /> 25 holidays per year (on full time basis);<br /> Free lunch every day, with direct delivery for your specific lunchtime;· <br /> Quarterly Bonus Plan - 12% of your salary, based on set targets;<br /> 20% Premium pay for hours worked after 7pm;<br /> 60% Premium pay for hours worked on the Weekend;<br /> 80% Premium pay for hours worked after 7pm on the Weekend;]]>
http://www.toplanguagejobs.co.uk/job/4837032/Customer-Service-Executive-Hebrew-Speaking
Customer Service Executive Norwegian Salary: Competitive +Bonus
Location: United Kingdom, London, East London, London
Languages: English, Norwegian
Posted: 4th Mar 2015

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com UK, one of the support companies in the UK is looking for a Norwegian-speaking Customer Service Executive (CSE) to join our brand new international work environment in London. We are looking for successful candidates to start with us as part of a brand new team in April 2015.<br /> <br /> As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.<br /> <br /> This is a full-time (40 hours per week) position in scheduled 8-hour shifts per day. We will be open 24/7 and are looking for flexible candidates to join us.<br /> <br /> Main Responsibilities<br /> <br /> Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;<br /> Delivering high level of customer service;<br /> Actively participate in various projects within the department;<br /> Promote the Booking.com culture along with your colleagues;<br /> Our ideal candidate:<br /> <br /> Has excellent communication and problem solving skills;<br /> Takes responsibility and ownership;<br /> Is passionate about helping customers;<br /> Fluent in both written and spoken English and Norwegian;<br /> Available full-time (40 hours per week) and flexible in work schedule;<br /> In possession of a valid work-permit for the UK.<br /> What Booking.com will offer You!!!<br /> <br /> Full-time (up to 5 weeks) paid training;<br /> Work schedule 4-6 weeks in advance;<br /> International working environment;<br /> Convenient office location in London;<br /> 25 holidays per year (on full time basis);<br /> Free lunch every day;· <br /> Quarterly Bonus Plan - 12% of your salary, based on set targets;<br /> Premium pay for certain hours worked at evening and weekends.]]>
http://www.toplanguagejobs.co.uk/job/4836862/Customer-Service-Executive-Norwegian
Customer Service Executive - Finnish Speaking Salary: Competitive + benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Cambridge, UK
Languages: English, Finnish
Posted: 25th Mar 2015

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com UK, one of the support companies in the UK is looking for a Finnish-speaking Customer Service Executive (CSE) to join our dynamic, pleasant and international work environment in Cambridge. We are looking for successful candidates to start with us on Tuesday 05 May 2015.<br /> <br /> As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.<br /> <br /> This is a full-time (40 hours per week) position in scheduled 8-hour shifts per day. Shifts can start between 07:00 and 13:30, and finish between 15:30 and 22:00. <br /> <br /> Main Responsibilities<br /> Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;<br /> Delivering high level of customer service;<br /> Actively participate in various projects within the department;<br /> Promote the Booking.com culture along with your colleagues;<br /> <br /> Our ideal candidate:<br /> Has excellent communication and problem solving skills;<br /> Takes responsibility and ownership;<br /> Is passionate about helping customers;<br /> Fluent in both written and spoken English and Finnish;<br /> Available full-time (40 hours per week) and flexible in work schedule;<br /> In possession of a valid work-permit for the UK.<br /> <br /> What Booking.com will offer You!!!<br /> Full-time (up to 2 weeks) paid training;<br /> Work schedule 4-6 weeks in advance;<br /> International working environment;<br /> Convenient office location in the centre of Cambridge;<br /> 25 holidays per year (on full time basis);<br /> Free lunch every day, with direct delivery for your specific lunchtime;· <br /> Quarterly Bonus Plan - 12% of your salary, based on set targets;<br /> 20% Premium pay for hours worked after 7pm;<br /> 60% Premium pay for hours worked on the Weekend;<br /> 80% Premium pay for hours worked after 7pm on the Weekend;]]>
http://www.toplanguagejobs.co.uk/job/4941322/Customer-Service-Executive-Finnish-Speaking
Group Reservations - Italian or Spanish or French speaking Salary: £17,000-£18,500
Location: United Kingdom, London, Central London
Languages: English, French, Italian, Spanish
Posted: 30th Mar 2015

Strong Recruitment have helped people since 2001 to find jobs in the UK tourism industry.<br /> <br /> We have a new role for an award winning London based tourism supplier.<br /> <br /> The role is for Italian or Spanish or French speaking Group Reservations Agents and your role will involve :<br /> - Speaking daily to UK and European based tour operators, coach companies and wholesalers<br /> - Booking group space at hotels, attractions, restaurants, events and theatres<br /> - Developing relationships with key clients<br /> - Product development<br /> - Handling all admin involved in making Group Reservations<br /> <br /> As a member of Group Reservations team you will have :<br /> - At least 6 months reservations experience<br /> - Great telephone voice<br /> - Understanding of London’s major attractions and things a visitor enjoys coming to the city<br /> - Ability to work as part of a team<br /> - friendly outgoing nature<br /> - Ability to work with volume phone calls and emails<br /> - Preference given to candidates who have worked in the UK tourism sector e.g. sightseeing companies; CRO; hotels, car hire, tour operator or reservations in attractions<br /> - Fluency in English and either Italian or Spanish or French<br /> <br /> The company offer great training, a lovely team of colleagues to work with and genuine career opportunities.<br /> <br /> Successful candidates will be contacted within 2 working days - we will arrange to meet you and discuss the role in full and ensure this is the right career move for you.<br /> <br /> We cannot help you in you have not worked in reservations and if you do not live in the London area.]]>
http://www.toplanguagejobs.co.uk/job/4949202/Group-Reservations-Italian-or-Spanish-or-French-speaking
Eastern Europe & Russia Product & Contracts Manager Salary: £35,000-£40,000
Location: United Kingdom, London, Central London
Languages: English, Russian, Polish
Posted: 30th Mar 2015

Strong Recruitment have specialised in the UK and European inbound industry since 2001 and one of our clients is a major European tour operator.<br /> <br /> They seek a senior and experienced Hotel & Services Contractor for Eastern Europe & Russia and the role will involve :<br /> - Contracting rates for groups and FIT’s incl tour series, special interest tours, tailor made and leisure<br /> - Securing allocations for FIT programmes with major cities in Eastern Europe & Russia<br /> - Developing new product ideas<br /> - Attending major trade shows and workshops<br /> - Travelling throughout the regions to develop product ideas<br /> <br /> Successful Eastern Europe & Russian Product & Contracts Manager candidates will have the following experience :<br /> - Fluency in English and Eastern European languages.<br /> - At least 3 years experience of contracting hotels in the Eastern Europe & Russia<br /> - Ability to be UK home based as office space is limited<br /> - Experience of travelling to contract rates<br /> - Knowledge of hotels and tourism cities throughout the regions<br /> - Product development<br /> - Negotiating rates and allocations<br /> <br /> Eastern Europe & Russian Product & Contracts Manager candidates who have the relevant experience will be contacted within 2 working days - we will arrange to meet you to discuss the role and company in full to ensure this is the right career move for you.<br /> <br /> Please note you should currently be living in the UK.]]>
http://www.toplanguagejobs.co.uk/job/4949572/Eastern-Europe-Russia-Product-Contracts-Manager
Tourism Advisor - Dutch speaking Salary: £22,000-£24,000
Location: United Kingdom, London, Central London
Languages: English, Dutch
Posted: 30th Mar 2015

Strong Recruitment have specialised in UK tourism since 2001 and we work with tourist boards, trade bodies, DMC’s, online, tour operators, sightseeing and attraction companies.<br /> <br /> We are recruiting for Dutch speaking Tourism Advisor for a UK online travel division of a major company.<br /> <br /> One of our London based clients offers tourists a range of tourism services for overseas clients - their Tourism Advisor receive emails and phone calls from all around the world asking to book sightseeing, theatre, attractions, tours, meals and airport transfers and anything a tourist may wish to book whilst visiting London or the UK.<br /> <br /> The role will involve :<br /> - Working as part of an international team, Dutch speaking Tourism Advisor will work with all nationalities (not just Dutch)<br /> - Making bookings and processing payments with tourism providers such as sightseeing, attractions, theatres, transport, events<br /> - Offering assistance and advice on what a tourist can do in the destination and work closely with suppliers .<br /> <br /> You must have :<br /> - worked in the UK tourism sector and have a good knowledge of London and the UK<br /> - at least 6 months reservations experience You should speak fluent English and Dutch.<br /> - must have lived and worked in the UK for at least a year so you have knowledge of public transport, visited some cities and attractions and be able to advise overseas visitors on things to do and see.<br /> <br /> We will contact successful candidates within 2 days and arrange to meet you to discuss the role and company in full.<br /> <br /> The Company offer a great salary and really good benefits.]]>
http://www.toplanguagejobs.co.uk/job/4949402/Tourism-Advisor-Dutch-speaking
UK Tour Operations Assistant Salary: £16,000-£18,000
Location: United Kingdom, London, Central London
Languages: English, French, German, Russian, Spanish
Posted: 30th Mar 2015

Strong Recruitment specialise in the inbound tourism sector and we are recruiting for a UK Operations Executive to work for an award winning inbound tour operator.<br /> <br /> As a UK Tour Operations Executive you will be :<br /> - working with overseas based travel companies helping plan tours of groups visiting the UK<br /> - booking tourism services such as hotels, attractions, venues and things to do<br /> - preparing tour quotations and researching interesting tour itineraries<br /> - going on fam. Trips around the UK to develop your product knowledge<br /> <br /> UK Tour Operations Executive candidates should have :<br /> - fluent English and one other language egg Spanish, German, French or an Eastern European language<br /> - some experience of working for a tour operator<br /> - must be living in the UK for at least a year so have some good geographical knowledge of the UK<br /> - relevant experience<br /> - desire to work in tourism<br /> - at least some reservations experience<br /> <br /> Successful Group Operation candidates will be contacted within 2 working days - we will arrange to meet you and discuss the role and company in full to ensure this is the right career move for you]]>
http://www.toplanguagejobs.co.uk/job/4949352/UK-Tour-Operations-Assistant
Group Operation - French speaking Salary: £18,000-£22,000
Location: United Kingdom, London, Central London
Languages: English, French
Posted: 30th Mar 2015

Strong Recruitment have specialised in the inbound tourism sector since 2001 and we work with DMC’s, tour operators, on line travel ,trade bodies, tourist boards, sightseeing, attractions and theatre agencies. <br /> <br /> We are recruiting for an French speaking Group Operations Executive. <br /> <br /> One of our London based clients is a well established inbound tour operator and they are expanding their team needing French speaking Group Operations Executive. <br /> <br /> A busy and varied role, you will be working with overseas travel companies organising groups tours travelling to London and the UK. <br /> <br /> As French speaking Group Operations Executives you will be preparing tour quotations, negotiating with rates and space with hotels, booking guides, choosing restaurants and attractions for the tours to visit and being in touch with the tour manager for any on the road issues. <br /> <br /> To apply for this role as French speaking Group Operations Executive you must be currently living in London working for a tour operator and have at least 1 years experience operating groups tours to the UK. <br /> <br /> You must speak fluent English and French. <br /> <br /> We need you to be living in London as successful French speaking Group Operations Executive - will be contacted within 24 hours of receipt of CV and we will arrange to meet you and discuss the role and company in full. <br /> <br /> The Company are looking to interview our final list of candidates quickly.]]>
http://www.toplanguagejobs.co.uk/job/4949252/Group-Operation-French-speaking
Group Reservations - German or Japanese speaking Salary: £17,000-£18,500
Location: United Kingdom, London, Central London
Languages: English, German, Japanese
Posted: 30th Mar 2015

Strong Recruitment have helped people since 2001 to find jobs in the UK tourism industry.<br /> <br /> We have a new role for an award winning London based tourism supplier.<br /> <br /> The role is for GERMAN OR JAPANESE speaking Group Reservations Agents and your role will involve :<br /> - Speaking daily to UK and European based tour operators, coach companies and wholesalers<br /> - Booking group space at hotels, attractions, restaurants, events and theatres<br /> - Developing relationships with key clients<br /> - Product development<br /> - Handling all admin involved in making Group Reservations<br /> <br /> As a member of Group Reservations team you will have :<br /> - At least 6 months reservations experience<br /> - Great telephone voice<br /> - Understanding of London’s major attractions and things a visitor enjoys coming to the city<br /> - Ability to work as part of a team<br /> - friendly outgoing nature<br /> - Ability to work with volume phone calls and emails<br /> - Preference given to candidates who have worked in the UK tourism sector e.g. sightseeing companies; CRO; hotels, car hire, tour operator or reservations in attractions<br /> - Fluency in English and either GERMAN or JAPANESE<br /> <br /> The company offer great training, a lovely team of colleagues to work with and genuine career opportunities.<br /> <br /> Successful candidates will be contacted within 2 working days - we will arrange to meet you and discuss the role in full and ensure this is the right career move for you.<br /> <br /> We cannot help you in you have not worked in reservations and if you do not live in the London area.]]>
http://www.toplanguagejobs.co.uk/job/4949232/Group-Reservations-German-or-Japanese-speaking
German speaking Sales Executive Salary: £18,000-£30,000
Location: United Kingdom, South East, Oxfordshire, Oxford
Languages: English, German
Posted: 30th Mar 2015

Strong Recruitment have specialised in the tourism industry since 2001 and we work with major companies offering candidates genuine career opportunities. <br /> <br /> One of our Global travel clients seeks German speaking Sales Executives to grow their customer base from their Oxford based office. <br /> <br /> This is one of our favourite companies to recruit for as their offer great training, genuine rewards including an amazing benefit package, career opportunities and a wonderful working environment. <br /> <br /> Working in a multi lingual call centre, you will be working with the German speaking Sales Executive division, developing new products and relationships within the hotel and accommodation sector. <br /> <br /> Your experience must include : <br /> - a minimum 2 years inside sales experience <br /> - fluency in German and English <br /> - experience of working in a high volume call centre (outbound) <br /> - ability to work to high sales targets and understand CRM applications <br /> - listening, probing, writing and phone skills <br /> <br /> You role as German speaking Sales Executive will involve : <br /> - calling hotels and accommodation providers in your allocated region to develop business relationships <br /> - follow up marketing and sales leads <br /> - support campaigns and opportunities from lead to closing the deal <br /> - understand a range of products <br /> - keep up with product training and new offers <br /> <br /> The Company offer a basic salary of £ 18,250 with an expected 50% attainable commission so OTE is £ 28,000+ - the company also offer generous holidays, pension, healthcare, fitness support and a range of other benefits. <br /> <br /> Salary : £ 25,000 - £ 30,000 <br /> <br /> Successful German speaking Sales Executive candidates will be contacted within 2 working days - we will arrange to meet you to discuss the role and company in full to ensure this is the right career move for you.]]>
http://www.toplanguagejobs.co.uk/job/4949152/German-speaking-Sales-Executive
Spanish speaking Sales Executive Salary: £18,000-£30,000
Location: United Kingdom, South East, Oxfordshire, Oxford
Languages: English, Spanish
Posted: 30th Mar 2015

Strong Recruitment have specialised in the tourism industry since 2001 and we work with major companies offering candidates genuine career opportunities.<br /> <br /> One of our Global travel clients seeks Spanish speaking Sales Executives to grow their customer base from their Oxford based office.<br /> <br /> This is one of our favourite companies to recruit for as their offer great training, genuine rewards including an amazing benefit package, career opportunities and a wonderful working environment.<br /> <br /> Working in a multi lingual call centre, you will be working with the Spanish speaking Sales Executive division, developing new products and relationships within the hotel and accommodation sector.<br /> <br /> Your experience must include :<br /> - a minimum 2 years inside sales experience<br /> - fluency in Englishand Spanish<br /> - experience of working in a high volume call centre (outbound)<br /> - ability to work to high sales targets and understand CRM applications<br /> - listening, probing, writing and phone skills<br /> <br /> You role as Spanish speaking Sales Executive will involve :<br /> - calling hotels and accommodation providers in your allocated region to develop business relationships<br /> - follow up marketing and sales leads<br /> - support campaigns and opportunities from lead to closing the deal<br /> - understand a range of products<br /> - keep up with product training and new offers<br /> <br /> The Company offer a basic salary of £ 18,250 with an expected 50% attainable commission so OTE is £ 28,000+ - the company also offer generous holidays, pension, healthcare, fitness support and a range of other benefits.<br /> <br /> Successful Spanish speaking Sales Executive candidates will be contacted within 2 working days - we will arrange to meet you to discuss the role and company in full to ensure this is the right career move for you.]]>
http://www.toplanguagejobs.co.uk/job/4949132/Spanish-speaking-Sales-Executive
Greek/Turkish speaking Sales Executive Salary: £18,000-£30,000
Location: United Kingdom, South East, Oxfordshire, Oxford
Languages: English, Greek, Turkish
Posted: 30th Mar 2015

Strong Recruitment have specialised in the tourism industry since 2001 and we work with major companies offering candidates genuine career opportunities.<br /> <br /> One of our Global travel clients seeks Greek/Turkish speaking Sales Executives to grow their customer base from their Oxford based office.<br /> <br /> This is one of our favourite companies to recruit for as their offer great training, genuine rewards including an amazing benefit package, career opportunities and a wonderful working environment.<br /> <br /> Working in a multi lingual call centre, you will be working with the Greek & Turkish division, developing new products and relationships within the hotel and accommodation sector.<br /> <br /> Your experience must include :<br /> - a minimum 2 years inside sales experience<br /> - fluency in English and Greek or Turkish<br /> - experience of working in a high volume call centre (outbound)<br /> - ability to work to high sales targets and understand CRM applications<br /> - listening, probing, writing and phone skills<br /> <br /> You role as Greek/Turkishspeaking Sales Executive will involve :<br /> - calling hotels and accommodation providers in your allocated region to develop business relationships<br /> - follow up marketing and sales leads<br /> - support campaigns and opportunities from lead to closing the deal<br /> - understand a range of products<br /> - keep up with product training and new offers<br /> <br /> The Company offer a basic salary of £ 18,250 with an expected 50% attainable commission so OTE is £ 28,000+ - the company also offer generous holidays, pension, healthcare, fitness support and a range of other benefits.<br /> <br /> Successful Greek/Turkish Sales Executive candidates will be contacted within 2 working days - we will arrange to meet you to discuss the role and company in full to ensure this is the right career move for you.]]>
http://www.toplanguagejobs.co.uk/job/4949102/Greek-Turkish-speaking-Sales-Executive
Sales Executive Salary: £18,000-£30,000
Location: United Kingdom, South East, Oxfordshire, Oxford
Languages: English
Posted: 30th Mar 2015

Strong Recruitment have specialised in the tourism industry since 2001 and we work with major companies offering candidates genuine career opportunities. One of our Global travel clients seeks Sales Executives to grow their customer base from their Oxford based office.<br /> <br /> This is one of our favourite companies to recruit for as their offer great training, genuine rewards including an amazing benefit package, career opportunities and a wonderful working environment.<br /> <br /> Working in a multi lingual call centre, you will be working with the UK & Ireland Sales Executive division, developing new products and relationships within the hotel and accommodation sector.<br /> <br /> Your experience must include :<br /> - a minimum 2 years inside sales experience<br /> - fluency in English(a 2nd European language is useful)<br /> - experience of working in a high volume call centre (outbound)<br /> - ability to work to high sales targets and understand CRM applications<br /> - listening, probing, writing and phone skills<br /> <br /> You role as Sales Executive will involve :<br /> - calling hotels and accommodation providers in your allocated region to develop business relationships<br /> - follow up marketing and sales leads<br /> - support campaigns and opportunities from lead to closing the deal<br /> - understand a range of products<br /> - keep up with product training and new offers<br /> <br /> The Company offer a basic salary of £ 18,250 with an expected 50% attainable commission so OTE is £ 28,000+ - the company also offer generous holidays, pension, healthcare, fitness support and a range of other benefits.<br /> <br /> Successful Sales Executive candidates will be contacted within 2 working days - we will arrange to meet you to discuss the role and company in full to ensure this is the right career move for you.]]>
http://www.toplanguagejobs.co.uk/job/4949072/Sales-Executive
Italian speaking Sales Executive Salary: £18,000-£30,000
Location: United Kingdom, South East, Oxfordshire, Oxford
Languages: English, Italian
Posted: 30th Mar 2015

Strong Recruitment have specialised in the tourism industry since 2001 and we work with major companies offering candidates genuine career opportunities. <br /> <br /> One of our Global travel clients seeks Italian speaking Sales Executives to grow their customer base from their Oxford based office. <br /> <br /> This is one of our favourite companies to recruit for as their offer great training, genuine rewards including an amazing benefit package, career opportunities and a wonderful working environment. <br /> <br /> Working in a multi lingual call centre, you will be working with the Italian speaking Sales Executive division, developing new products and relationships within the hotel and accommodation sector. <br /> <br /> Your experience must include : <br /> - a minimum 2 years inside sales experience <br /> - fluency in English and Italian <br /> experience of working in a high volume call centre (outbound) <br /> - ability to work to high sales targets and understand CRM applications <br /> - listening, probing, writing and phone skills <br /> <br /> You role as Italian speaking Sales Executive will involve : <br /> - calling hotels and accommodation providers in your allocated region to develop business relationships <br /> - follow up marketing and sales leads <br /> - support campaigns and opportunities from lead to closing the deal <br /> - understand a range of products <br /> - keep up with product training and new offers <br /> <br /> The Company offer a basic salary of £ 18,250 with an expected 50% attainable commission so OTE is £ 28,000+ - the company also offer generous holidays, pension, healthcare, fitness support and a range of other benefits. <br /> <br /> Successful Italian Sales Executive candidates will be contacted within 2 working days - we will arrange to meet you to discuss the role and company in full to ensure this is the right career move for you.]]>
http://www.toplanguagejobs.co.uk/job/4949052/Italian-speaking-Sales-Executive
French speaking Sales Executive Salary: £18,000-£30,000
Location: United Kingdom, South East, Oxfordshire, Oxford
Languages: English, French
Posted: 30th Mar 2015

Strong Recruitment have specialised in the tourism industry since 2001 and we work with major companies offering candidates genuine career opportunities. <br /> <br /> One of our Global travel clients seeks Sales Executives to grow their customer base from their Oxford based office. <br /> <br /> This is one of our favourite companies to recruit for as their offer great training, genuine rewards including an amazing benefit package, career opportunities and a wonderful working environment. <br /> <br /> Working in a multi lingual call centre, you will be working with the French speaking Sales Executive division, developing new products and relationships within the hotel and accommodation sector. <br /> <br /> Your experience must include : <br /> - a minimum 2 years inside sales experience <br /> - fluency in French and English <br /> - experience of working in a high volume call centre (outbound) <br /> - ability to work to high sales targets and understand CRM applications <br /> - listening, probing, writing and phone skills <br /> <br /> You role as French speaking Sales Executive will involve : <br /> - calling hotels and accommodation providers in your allocated region to develop business relationships <br /> - follow up marketing and sales leads <br /> - support campaigns and opportunities from lead to closing the deal <br /> - understand a range of products <br /> - keep up with product training and new offers <br /> <br /> The Company offer a basic salary of £ 18,250 with an expected 50% attainable commission so OTE is £ 28,000+ - the company also offer generous holidays, pension, healthcare, fitness support and a range of other benefits. <br /> <br /> Successful French speaking Sales Executive candidates will be contacted within 2 working days - we will arrange to meet you to discuss the role and company in full to ensure this is the right career move for you.]]>
http://www.toplanguagejobs.co.uk/job/4948942/French-speaking-Sales-Executive
UK & Ireland Product & Contracts Manager Salary: £35,000-£40,000
Location: United Kingdom, London, Central London
Languages: English
Posted: 30th Mar 2015

Strong Recruitment have specialised in the UK and European inbound industry since 2001 and one of our clients is a major European tour operator.<br /> <br /> They seek a senior and experienced Hotel & Services Contractor for the UK and Ireland and the role will involve :<br /> <br /> - Contracting rates for groups and FIT’s incl tour series, special interest tours, tailor made and leisure<br /> - Securing allocations for FIT programmes with major cities in the UK and Ireland (including London, Manchester, Dublin, Edinburgh, York, Bournemouth)<br /> - Developing new product ideas<br /> - Attending major trade shows and workshops<br /> - Travelling throughout the UK to develop product ideas<br /> <br /> Successful UK & Ireland Product & Contracts Manager candidates will have the following experience :<br /> - At least 3 years experience of contracting hotels in the UK and Ireland<br /> - Ability to be home based as office space is limited<br /> - Experience of travelling to contract rates<br /> - Knowledge of hotels and tourism cities throughout the UK<br /> - Product development<br /> - Negotiating rates and allocations<br /> <br /> UK & Ireland Product & Contracts Manager candidates who have the relevant experience will be contacted within 2 working days - we will arrange to meet you to discuss the role and company in full to ensure this is the right career move for you.<br /> <br /> Please note you should currently be living in the UK.]]>
http://www.toplanguagejobs.co.uk/job/4949472/UK-Ireland-Product-Contracts-Manager
Market Executive / Customer Service Administrator - ID-Bali Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Indonesian
Posted: 30th Mar 2015

Market Executive/ Customer Service Administrator - Account Management - Hotels ID-Bali<br /> <br /> <br /> <br /> This role is for relocation to Bali, Indonesia!<br /> <br /> <br /> <br /> The Company<br /> <br /> This global leading dotcom/hotel booking site is looking for a Market Executive / Customer Service Administrator to join their team in Bali<br /> <br /> The Role<br /> <br /> As a Market Executive you will support account management and reporting related tasks of Market Managers and Senior Market Managers in key markets, manage and build/maintain relationships with accounts and accommodation partners in non-targeted cities, consult those partners to optimize availability and content competitiveness of our client's product suite and ensure accurate upload of relevant data and content.<br /> <br /> Responsibilities<br /> <br /> * Train new hotels on how to use the extranet, manage system and availability on site.<br /> * Ensure last room availability and competitiveness.<br /> * Coordinate, support the market Managers in all systems and content related activities<br /> * Resolve issues relating to accounting, allotment, vouchers, notification, cancellations.<br /> * Participate in market and competition research<br /> * Evaluate production and determine follow up action.<br /> * Prepare reports as necessary<br /> * Co-ordinate merchandising activities for hotel partners with special deals and promotions<br /> * Be responsible for timely and accurate delivery of content and photos for new and existing hotels<br /> * Manage other ad-hoc administrative requests and operative tasks<br /> <br /> Requirements<br /> <br /> * Fluent in both written and spoken English and Bahasa<br /> * International exposure.<br /> * Experience in online travel market research and analysis.<br /> * Computer skill essential. Microsoft Excel and Power Point are must.<br /> * Education in Tourism related field is an advantage<br /> <br /> Please note you must be eligible to work in Indonesia to qualify for this role.<br /> <br /> If you bring what we're looking for and you like the look of this job send us your CV now!]]>
http://www.toplanguagejobs.co.uk/job/4687782/Market-Executive-Customer-Service-Administrator-ID-Bali
German Customer Service Agent – London, UK Salary: 19,000
Location: United Kingdom, London, London
Languages: English, German
Posted: 30th Mar 2015

German Customer Service Agent – London, UK<br /> Our client is the market leading online hotel reservation service in the world. They are looking for German speaking customer service agents to join their ever growing team in their London offices<br /> <br /> Industry:<br /> Travel & Tourism<br /> <br /> Location:<br /> London, UK<br /> <br /> Responsibilities:<br /> • Liaise between the customer and accommodations<br /> • Modification of reservations, handling requests and complaints by phone and e-mail<br /> • Delivering high level of customer service<br /> • Participate in various projects within the company<br /> <br /> Benefits:<br /> • Excellent salary<br /> • Guaranteed salary bonus after completion of 6 months employment<br /> • 4 weeks full paid training<br /> • International working environment<br /> • Convenient office location in the centre of London<br /> • Holiday Bonus<br /> • 26 holidays per year<br /> • Commission <br /> • Free lunch<br /> <br /> Requirements:<br /> • Fluency in both German & English<br /> • Customer service experience <br /> • Excellent time management with the skills and ability to prioritise workloads<br /> • Self-motivated with a high level of initiative and attention to detail<br /> • A team player with excellent interpersonal skills<br /> • Quality focused<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4917032/German-Customer-Service-Agent-%E2%80%93-London-UK
Mandarin speaking Travel Product Marketing Specialist Salary: 28000 + 10%
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 27th Mar 2015

Job Title: Mandarin speaking Travel Product Marketing Specialist<br /> Skills: Strong research and analytical skills, fluent Mandarin and English language skills, driven and enthusiastic approach to marketing<br /> Salary: 28000 + 10%<br /> Location: London<br /> Status: Permanent<br /> <br /> Key responsibilities:<br /> - Research and introduce newly discovered travel products into company product lines based on customer needs and profiles<br /> -Thoroughly research products with tour operators and service providers, highlighting product advantages for marketing purposes<br /> -Categorise products based on their destinations, POI, and other criteria in order to optimise customer experiences<br /> -Work closely with Product Editorial teams to optimise content and pricing<br /> -Develop and drive marketing campaigns to promote UK and EU products <br /> -Work closely with Sales and Marketing Teams to achieve UK and EU product target<br /> -Assist R&D and Designer teams to optimise the user interface experience on our client's e-commerce platform<br /> -Analyse sales data to evaluate the impact of products and marketing campaigns <br /> <br /> Key skills:<br /> -Educated to degree level<br /> -passionate about travel, and have extensive experience across the UK, EU and Asia<br /> -Marketing experience in a similar e-commerce or travel environment<br /> -Detail-oriented and a logical approach to resolving problems<br /> -A team player with a positive, "can-do" attitude<br /> -Demonstrate an ability to plan and organize multiple priorities simultaneously<br /> -Mandarin and English language skills<br /> -Social Media and blogging experience is beneficial<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4685402/Mandarin-speaking-Travel-Product-Marketing-Specialist
Alliance & Business Development Executive (e-commerce / travel) Salary: 30000 + 20%
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 27th Mar 2015

Job Title: Alliance & Business Development Executive (e-commerce / travel)<br /> Skills: Prior experience developing last business alliances, travel or tourism experience, attention to detail and target orientated<br /> Salary: 30000 + 20%<br /> Location: London<br /> Status: permanent<br /> <br /> A market leading Online Travel Agency is going to set up their new office in London. Providing customers worldwide a platform to reserve and organise international tours. Our client is building this brand new team from the ground up and they welcome enthusiastic and talented candidates in various fields including travel consulting, alliances, business development and marketing to apply. <br /> <br /> Key responsibilities:<br /> -Work closely with UK and EU tourism bureaus to discover local tour operators and service providers throughout Europe. <br /> -Actively maintain business relationships with existing UK and EU tour operators and service providers, ensuring their products are of highest quality and consistently meeting customer needs<br /> -Work closely with international colleagues to achieve annual goals <br /> -Evaluate and develop alliance partnerships in the UK and EU, expanding sales channels and enhancing the company branding<br /> <br /> Key skills:<br /> -Educated to degree level<br /> -Passionate for travel and have extensive travel experience in the UK, EU and Asia<br /> -Previous experience in Business Development, Sales or Travel role<br /> -Outgoing and excellent communication skills<br /> -Creative and open-minded <br /> --A team player with a positive, "can-do" attitude<br /> - Demonstrated ability to plan and organize multiple priorities simultaneously and to consistently meet deadlines<br /> -Mandarin language skills or cultural knowledge is a plus<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4685342/Alliance-Business-Development-Executive-e-commerce-travel
Customer Support Specialist – BAHASA INDONESIA Speaking - KL Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Indonesian
Posted: 30th Mar 2015

Customer Support Specialist - BAHASA INDONESIA & English Speaking - Kuala Lumpur<br /> <br /> <br /> <br /> PLEASE NOTE: THIS ROLE IS FOR RELOCATION TO KUALA LUMPUR, MALAYSIA<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a market leading online hotel booking service, which includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. They are currently looking to recruit a number of Customer Service Specialists to support their growth plans across Asia.<br /> <br /> Role:<br /> <br /> Based in their KUALA LUMPUR offices, this is a fantastic opportunity for an English and BAHASA INDONESIA speaking Customer Support Specialist to develop their customer service skills while working for a fast-paced company that invests in its employees.<br /> <br /> Responsibilities:<br /> <br /> * You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email).<br /> * You will be accountable for meeting individual and team goals (KPIs).<br /> * Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> <br /> <br /> * MUST have good command of spoken and written BAHASA INDONESIA plus the ability to speak and write in English.<br /> * Indonesian natives preferred; with relevant work experience + minimum Diploma is required for those who need to apply for work permit.<br /> * Immaculate telephone manners and communication skills.<br /> * Excellent listening skills, critical-thinker with attention to detail.<br /> * Minimum typing speed of 35 words per minute<br /> * Willing to work on rotating shifts<br /> * Ability to work in both a team environment and autonomously<br /> * Demonstrate high degree of integrity and confidentiality <br /> <br /> <br /> <br /> <br /> <br /> Working within a supportive environment as a Customer Support Specialist, you will be offered established training to support you in your career development. This is an opportunity not to be missed!<br /> <br /> In return, our client will:<br /> <br /> * Offer a competitive annual salary<br /> * Issue a monthly allowance, overtime and subsidized parking rates<br /> * Set up medical coverage (outpatient and inpatient)<br /> * Arrange 4 weeks' paid training<br /> * Provide discounted hotel accommodation anywhere in the world!<br /> <br /> Please send your CV through now!]]>
http://www.toplanguagejobs.co.uk/job/4900632/Customer-Support-Specialist-%E2%80%93-BAHASA-INDONESIA-Speaking-KL
Japanese speaking Account Coordinator Salary: £19k - £20k plus benefits
Location: United Kingdom, London, Central London, London
Languages: English, Japanese
Posted: 30th Mar 2015

Job title : Japanese speaking Account Coordinator <br /> Duration: 14months contract (maternity cover)<br /> Salary : £19K - 20K (plus benefit)<br /> Location: Central London<br /> Working hours: Monday to Friday, 9:00-17:30<br /> Start Date : 1st April 2015<br /> Interview Date: 20th to 25th March 2015<br /> Ideal Skill: Travel, Airline<br /> <br /> Responsibilities:<br /> - Sales support, (arrangement of passenger service for the corporate customers and travel agencies)<br /> - Registration and Administration of Sales activities through Sales Online integrated System<br /> - Marketing Data administration<br /> - Coordination with Airports, and other related company departments concerning Passenger handling<br /> - Sales event coordination and Support<br /> - Handling Group requests and reservations<br /> - Contract and Document preparation<br /> - Handling of couriers for Embassy of Japan<br /> - Administrative duties support<br /> - Kick back Handling support<br /> <br /> Person:<br /> - Fluent in Japanese and English<br /> - Computer literate - MS office (Outlook, Word, and Excel)<br /> - Experience of ticketing and knowledge of air fare<br /> - Reservation skill of Airline CRS (preferable)<br /> - Negotiation and communication skill<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4890142/Japanese-speaking-Account-Coordinator
Mandarin speaking Trip Advisor Salary: c.£25K + commission and bonus
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 30th Mar 2015

Job Title: Mandarin speaking Trip Advisor<br /> Skills: good customer service and communication skills, passionate about China and travel!<br /> Salary: c.£25K + commission and bonus<br /> Location: London<br /> Status: Permanent<br /> <br /> An energetic travel e-commerce company is seeking enthusiastic, quick-learning teammates working as part of a new UK team. Our client is looking for junior and engaging candidates, or those with working experience in Travel, hotel, or airline industries with interested in trip planning, customer services and sales. <br /> <br /> Key Responsibilities:<br /> -Work with international colleagues as an inside Trip Advisor to recommend travel products to customers around the world -Assist in the planning and coordination of bespoke trips based on individual preferences and experiences <br /> ·Answer customer questions about travel destinations, products and local culture through phone calls, emails, and social media<br /> ·Work with Sales Manager to achieve weekly and monthly sales targets<br /> ·Work with the local tour operators around the world to plan and deliver unique holiday experiences<br /> <br /> Key skills:<br /> ·Out-going, and good at communicating both in Mandarin and English, verbal and written<br /> ·Passionate about travel, curious about history and geography<br /> ·Responsible, reliable, patient, detail-oriented and fond of team work<br /> ·Applications are welcome from those with an Academic background including Journalism, Travel, Chinese or Education<br /> ·Proficient at Microsoft office operating experience (Word, Excel, E-mail) <br /> ·Extensive UK, Europe, US, Canada, travel or living experience is highly preferred<br /> ·Travel industry working experience is highly preferred<br /> ·Tech savvy and interested in web based technology is beneficial<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4685322/Mandarin-speaking-Trip-Advisor
Sales Manager - Hotels UK-London Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 30th Mar 2015

Sales Manager - Hotels UK-London<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Sales Manager, your key objective will be to help expand the firm's room supply network and establish and manage hotel relationships. You should be experienced in the hotel industry and/or travel industry, especially online travel. You will be taking care of the hotel market and assisting other trade partnership related functions, as well as identifying market trends and defining potential sources of supply to satisfy consumer demand on the company's website. <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability<br /> * Identify regional supply requirements in terms of product offerings and promotions to match with market demand<br /> * Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations<br /> * Manage listing process for new suppliers and renewals with existing partners<br /> * Train and inform partners on technologies, tools and model<br /> * Participate in market research as required<br /> * Act as the key relationship contact point for suppliers on all issues<br /> * Evaluate performance of partnerships and determine action plan to optimize production<br /> * Prepare presentations and commercial materials<br /> * Manage all supplier data in distribution systems<br /> * Manage seasonal renewals<br /> * Provide training of distribution systems for suppliers<br /> * Manage regular weekly and monthly supplier and internal reports<br /> * Review and advise on agreements with suppliers<br /> * Improve team operation processes and manage supporting resources<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Bachelor's degree or equivalent, in any relevant field<br /> * Minimum of three years' experience in hotel or travel industry, especially e-commerce or OTA channels<br /> * Strong interpersonal skills and ability to influence external and internal stakeholders<br /> * Excellent command of English<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition to potential partners<br /> * Team player mentality<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in acquiring, mentoring and building productive long term customer relationships<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Is creative and Innovative<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you have what we're looking for and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4664972/Sales-Manager-Hotels-UK-London
Hebrew Customer Service Agent – London, UK Salary: 19,000
Location: United Kingdom, London, London
Languages: English, Hebrew
Posted: 30th Mar 2015

Hebrew Customer Service Agent – London, UK<br /> Our client is the market leading online hotel reservation service in the world. They are looking for Hebrew speaking customer service agents to join their ever growing team in their London offices<br /> <br /> Industry:<br /> Travel & Tourism<br /> <br /> Location:<br /> London, UK<br /> <br /> Responsibilities:<br /> • Liaise between the customer and accommodations<br /> • Modification of reservations, handling requests and complaints by phone and e-mail<br /> • Delivering high level of customer service<br /> • Participate in various projects within the company<br /> <br /> Benefits:<br /> • Excellent salary<br /> • Guaranteed salary bonus after completion of 6 months employment<br /> • 4 weeks full paid training<br /> • International working environment<br /> • Convenient office location in the centre of London <br /> • Holiday Bonus<br /> • 26 holidays per year<br /> • Commission <br /> • Free lunch<br /> <br /> Requirements:<br /> • Fluency in both Hebrew & English<br /> • Customer service experience <br /> • Excellent time management with the skills and ability to prioritise workloads<br /> • Self-motivated with a high level of initiative and attention to detail<br /> • A team player with excellent interpersonal skills<br /> • Quality focused<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4917022/Hebrew-Customer-Service-Agent-%E2%80%93-London-UK
Job opportunities in Czech Republic for German speakers - CS role Salary: Attractive salary + Relocation Package
Location: Czech Republic, Brno
Languages: English, German
Posted: 30th Mar 2015

Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> The interview process will be done by Skype and phone for candidates that are outside the Czech Republic.<br /> <br /> Location: Brno (Czech Republic)<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + We can help with visa for non EU nationals.<br /> <br /> Start date: ASAP<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution <br /> for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates) <br /> <br /> APPLY:<br /> Contact Beatriz at beatrizdl@mgirecruitment.com<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4889872/Job-opportunities-in-Czech-Republic-for-German-speakers-CS-role
Turkish Customer Service Agent – London, UK Salary: 19,000
Location: United Kingdom, London, London
Languages: English, Turkish
Posted: 30th Mar 2015

Turkish Customer Service Agent – London, UK<br /> Our client is the market leading online hotel reservation service in the world. They are looking for Turkish speaking customer service agents to join their ever growing team in their London offices<br /> <br /> Industry:<br /> Travel & Tourism<br /> <br /> Location:<br /> London, UK<br /> <br /> Responsibilities:<br /> • Liaise between the customer and accommodations<br /> • Modification of reservations, handling requests and complaints by phone and e-mail<br /> • Delivering high level of customer service<br /> • Participate in various projects within the company<br /> <br /> Benefits:<br /> • Excellent salary<br /> • Guaranteed salary bonus after completion of 6 months employment<br /> • 4 weeks full paid training<br /> • International working environment<br /> • Convenient office location in the centre of London <br /> • Holiday Bonus<br /> • 26 holidays per year<br /> • Commission <br /> • Free lunch<br /> <br /> Requirements:<br /> • Fluency in both Turkish & English<br /> • Customer service experience <br /> • Excellent time management with the skills and ability to prioritise workloads<br /> • Self-motivated with a high level of initiative and attention to detail<br /> • A team player with excellent interpersonal skills<br /> • Quality focused<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4917042/Turkish-Customer-Service-Agent-%E2%80%93-London-UK
Norwegian and Danish Customer Service Agents – London, UK Salary: 19,000
Location: United Kingdom, London, London
Languages: English, Danish, Norwegian
Posted: 30th Mar 2015

Norwegian and Danish Customer Service Agents – London, UK<br /> Our client is the market leading online hotel reservation service in the world. They are looking for Norwegian and Danish speaking customer service agents to join their ever growing team in their London offices<br /> <br /> Industry:<br /> Travel & Tourism<br /> <br /> Location:<br /> London, UK<br /> <br /> Responsibilities:<br /> • Liaise between the customer and accommodations<br /> • Modification of reservations, handling requests and complaints by phone and e-mail<br /> • Delivering high level of customer service<br /> • Participate in various projects within the company<br /> <br /> Benefits:<br /> • Excellent salary<br /> • Guaranteed salary bonus after completion of 6 months employment<br /> • 4 weeks full paid training<br /> • International working environment<br /> • Convenient office location in the centre of London <br /> • Holiday Bonus<br /> • 26 holidays per year<br /> • Commission <br /> • Free lunch<br /> <br /> Requirements:<br /> • Fluency in both Norwegian or Danish & English<br /> • Customer service experience <br /> • Excellent time management with the skills and ability to prioritise workloads<br /> • Self-motivated with a high level of initiative and attention to detail<br /> • A team player with excellent interpersonal skills<br /> • Quality focused<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4917052/Norwegian-and-Danish-Customer-Service-Agents-%E2%80%93-London-UK
Ukrainian and Russian Customer Service Agents – London, UK Salary: 19,000
Location: United Kingdom, London, London
Languages: English, Russian, Ukrainian
Posted: 30th Mar 2015

Ukrainian and Russian Customer Service Agents – London, UK<br /> Our client is the market leading online hotel reservation service in the world. They are looking for Ukrainian and Russian speaking customer service agents to join their ever growing team in their London offices<br /> <br /> Industry:<br /> Travel & Tourism<br /> <br /> Location:<br /> London, UK<br /> <br /> Responsibilities:<br /> • Liaise between the customer and accommodations<br /> • Modification of reservations, handling requests and complaints by phone and e-mail<br /> • Delivering high level of customer service<br /> • Participate in various projects within the company<br /> <br /> Benefits:<br /> • Excellent salary<br /> • Guaranteed salary bonus after completion of 6 months employment<br /> • 4 weeks full paid training<br /> • International working environment<br /> • Convenient office location in the centre of London <br /> • Holiday Bonus<br /> • 26 holidays per year<br /> • Commission <br /> • Free lunch<br /> <br /> Requirements:<br /> • Fluency in both Ukrainian or Russian & English<br /> • Customer service experience <br /> • Excellent time management with the skills and ability to prioritise workloads<br /> • Self-motivated with a high level of initiative and attention to detail<br /> • A team player with excellent interpersonal skills<br /> • Quality focused<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4917062/Ukrainian-and-Russian-Customer-Service-Agents-%E2%80%93-London-UK
Work for an Airline Company as German customer consultant in Brno! Salary: Attractive salary + Relocation Package
Location: Czech Republic, Brno
Languages: English, German
Posted: 30th Mar 2015

Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> The interview process will be done by Skype and phone for candidates that are outside the Czech Republic.<br /> <br /> Location: Brno (Czech Republic)<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + We can help with visa for non EU nationals.<br /> <br /> Start date: ASAP<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution <br /> for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates) <br /> <br /> APPLY:<br /> Contact Beatriz at beatrizdl@mgirecruitment.com<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4889852/Work-for-an-Airline-Company-as-German-customer-consultant-in-Brno
Mandarin speaking UK General Manager (e-commerce / travel) Salary: Competitive
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 27th Mar 2015

Job title: Mandarin speaking UK General Manager (e-commerce / travel)<br /> Skills: strong management and operation experience with fluent Chinese <br /> Salary: Competitive<br /> Location: Central London<br /> Status: Permanent<br /> <br /> A market leading Online Travel Agency is going to set up their new office in London. Providing customers worldwide a platform to reserve and organise international tours. Our client is building this brand new team from the ground up and they welcome enthusiastic and talented candidates in various fields including travel consulting, alliances, business development and marketing to apply. <br /> <br /> Key responsibilities:<br /> -Develop the UK office, including trip advisor, product marketing, business development and admin functions. <br /> -Work closely with COO to produce monthly, quarterly and annual sales reports, as well as other operations and marketing metrics <br /> -Office management includes HR, admin, and accounting<br /> -Develop the branding presence in Chinese communities throughout the UK and EU, as well as a presence in European travel and tourism industries<br /> -Set up and optimize UK office management and operation systems<br /> -Work closely with international colleagues to ensure consistency across the group, including adhering to US accounting practices<br /> <br /> Key skills:<br /> -Bachelor's Degree or Above from a UK or EU Universities. Advanced Degree preferred.<br /> -Fluent in Mandarin, including speaking and writing <br /> -Target driven <br /> - Managerial experience of Marketing, Sales, Operation, Business Development, accounting or finance <br /> - Experience managing team of c10 people<br /> -E-commerce, IT or travel industry experience is a plus<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4685312/Mandarin-speaking-UK-General-Manager-e-commerce-travel
Sales Manager - French Market - Hotels UK-London Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, French
Posted: 30th Mar 2015

Sales Manager - French Market - Hotels UK-London<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Sales Manager, your key objective will be to help expand the firm's room supply network and establish and manage hotel relationships. You should be experienced in the hotel industry and/or travel industry, especially online travel. You will be taking care of the hotel market and assisting other trade partnership related functions, as well as identifying market trends and defining potential sources of supply to satisfy consumer demand on the company's website. <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability and competitiveness of the company's website<br /> * Identify regional supply requirements in terms of product offerings and promotions to match with market demands<br /> * Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations<br /> * Manage listing processes for new suppliers and renewals with existing partners<br /> * Train and inform partners on technologies, tools and model<br /> * Participate in market research as required<br /> * Evaluate partnerships & determine actions to optimize production<br /> * Prepare presentations and material<br /> * Manage all supplier data in distribution system<br /> * Manage regular weekly and monthly supplier and internal reports<br /> * Review and advise on agreements with suppliers<br /> * Improve team operation processes and manage supporting resources<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Excellent command of English and French<br /> * Bachelor's degree or equivalent, in any relevant field<br /> * Minimum of three years' experience in hotel or travel industry, especially e-commerce or OTA channels<br /> * Strong interpersonal skills and ability to influence external and internal stakeholders<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition to potential partners<br /> * Team player mentality<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in acquiring, mentoring and building productive long term customer relationships<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you have what we're looking for and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4665842/Sales-Manager-French-Market-Hotels-UK-London
French Speaking Travel Coordinator Salary: 20,000
Location: United Kingdom, London, Central London
Languages: English, French
Posted: 27th Mar 2015

Job Title: French Speaking Travel Coordinator <br /> Ref: NH014807<br /> Salary: £20,000 per annum<br /> <br /> (LRS) is currently recruiting for a French Speaking Travel Coordinator. This is a permanent position working within a multilingual team and would suit someone who has a passion for the travel industry and who enjoys a busy office atmosphere. <br /> <br /> Working within the hospitality division, you will be liaising with other international branches of the business and will be dealing with all sorts of administrative requests, main daily tasks:<br /> <br /> - Dealing with accommodation amendments<br /> - Ensuring rates are correct and updated efficiently on the in house system<br /> - Contacting hotels to advise rooming lists and arrival times as well as meal requirements and other additional requests, via email / fax or phone<br /> - Event planning and organisation<br /> - Reconfirmation requests<br /> The ideal candidate will have the following skills<br /> • Experience working in the travel / events or hospitality industry essential<br /> • Fluency in French as well as English (verbal and written)<br /> • Excellent communication skills alongside a professional phone manner<br /> • Knowledge of the MS Office applications as well European geography and currencies<br /> • Able to work without supervision as well as part of a diverse and busy team<br /> Working in a central London location, you will have access to a gym as well as flexi time hours (Monday to Friday)<br /> Thank you for applying to Language Recruitment Services, the Specialists in Language Recruitment.<br /> Applications can only be accepted from individuals who are eligible to work in the UK<br /> Please bear in mind that you may not hear from us immediately. Should your skills and qualifications be suitable for the position applied for (or similar positions), we will contact you as soon as possible. In the event there are no positions currently available that match your skills and qualifications, we may hold your details on our database and contact you in the future should a suitable vacancy arise.<br /> <br /> LRS is an Equal Opportunities Employer<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4834962/French-Speaking-Travel-Coordinator
Assistant Director Hotels – Taiwan Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 30th Mar 2015

Assistant Director Hotels - Taiwan<br /> <br /> <br /> <br /> Please note: this role is for relocation to Taipei, Taiwan<br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 250,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Assistant Director Hotels - Taiwan, your main objective will be to provide exceptional guidance and leadership to ensure the successful account management of our client's major hotel partners, and to exceed the revenue and acquisition expectations that form a key part of their business goals. <br /> <br /> <br /> <br /> In doing so, you will bring a strong analytical acumen, a high level of sales savvy and the ability to motivate, coach and mentor subordinates. In addition, the capability to establish and develop profitable long term partnerships with both internal and external customers will be a key to the success of the role. A driven personality, disciplined work habits, and attention to detail will be the key to the role.<br /> <br /> Responsibilities:<br /> <br /> As Assistant Director Hotels you will be managing hotel partnerships in the Taiwanese market to ensure that internal business objectives are being met. You will implement strategies to grow the firm's global footprint. You will leverage your technical skills, developing tools and processes to ensure greater internal operational efficiencies and knowledge sharing. This requires you to:<br /> <br /> * Initiate, acquire and develop direct hotel partnerships to meet Company's objectives<br /> <br /> * Develop, manage, and lead a small team to ensure achievement of all targets and KPIs<br /> * Ensure good and pro-active team work with subordinates, colleagues and superiors<br /> * Write requirements for new tools that contribute to greater productivity and efficiency<br /> * Provide the team and senior management with regular, constructive and relevant feedback<br /> * Prepare and present high quality weekly reports<br /> * Share and seek out best practices and knowledge<br /> * Negotiate and secure global distribution agreements with partners, and instigate roll out operations<br /> <br /> Requirements:<br /> <br /> * Strong numerical and analytical skills<br /> * Strong interpersonal skills<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition to potential partners<br /> * Understanding of the principles of conversion, ROI and financial metrics associated with online advertising and online partnerships<br /> * Team leader and team player<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in mentoring and building sales organizations that cater to long term customer relationships<br /> * Strong attention to detail<br /> * Highly disciplined work habits<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary <br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> For non-local candidates your visa and relocation expenses will all be taken care of, so the big question is&#8230;what's stopping you?<br /> <br /> **Please note that this is a Taiwan opportunity only and will require you to relocate to Taipei City if you are not already there**<br /> <br /> <br /> <br /> If you are an Assistant Director Hotels and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4829782/Assistant-Director-Hotels-%E2%80%93-Taiwan
Senior Sales Manager / Hotels - Spanish Market (London) Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Spanish
Posted: 30th Mar 2015

Senior Sales Manager / Hotels- Spanish Market (London)<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> Role:<br /> <br /> As Senior Sales Manager (Hotels), your main objective will be to provide exceptional guidance and leadership to ensure the successful account management of our client's partners in Spain. You will enable the team to exceed the acquisition and production expectations that form a key part of their business goals. You will bring a strong analytical acumen, a high level of commercial savvy and the ability to attract, motivate, and coach your team. The ability to establish and develop profitable long term partnerships with both internal and external customers will be a key to the success of the role. <br /> <br /> Responsibilities:<br /> <br /> * Lead a team of market managers in identifying, acquiring and managing successful hotel partnerships<br /> * Implement strategies and promotional activities with partners to enhance productivity and opportunities to maintain a competitive advantage for the company website<br /> * Conduct market research into trends in the industry and market to ensure the competitiveness of client's products<br /> * Develop tools and processes to ensure greater operational efficiencies and sharing of best practices<br /> * Train and inform partners on technologies, tools and model<br /> * Implement tools for the regular tracking, review and reporting of performance of teams in delivering KPIs and targets<br /> * Develop and implement a strategy for the team's business development activities, to monitor and strengthen the productivity of new and established partnerships<br /> * Analyze and feedback on the availability and quality of data, which lead to recommendations for commercial improvements<br /> * Plan a timetable and lead market managers in partner visits according to internal goals, targets and objectives<br /> * Represent the company at relevant trade-shows, workshops and events to promote the company's brand and products<br /> * Develop and own relationships with key decision makers at hotels, technology partners and other relevant partners<br /> <br /> Requirements:<br /> <br /> * Fluent English and Spanish<br /> * Proven team leadership skills of account managers of a team size 5+<br /> * Sales/Business Development/Account Management background 3 yrs +gained within travel, ecommerce, OTA's<br /> * High level of numerical and analytical skills<br /> * Strong interpersonal skills<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition and recommend solutions to potential partners<br /> * Understanding of the principles of financial metrics associated with ecommerce and online partnerships<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in mentoring and building solutions-focused teams that cater to long term customer relationships<br /> * Attention to detail<br /> * Highly disciplined work habits<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you are a Spanish and English speaking Senior Sales or Account Manager and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4823852/Senior-Sales-Manager-Hotels-Spanish-Market-London
Sales Manager-Chains - Hotels UK-London Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 30th Mar 2015

Sales Manager-Chains - Hotels UK-London<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Sales Manager-Chains, your key objective will be to help expand the firm's room supply network and establish and manage hotel relationships. You should be experienced in the hotel industry and/or travel industry, especially online travel. You will be taking care of the hotel market and assisting other trade partnership related functions, as well as identifying market trends and defining potential sources of supply to satisfy consumer demand on the company's website. <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability on the company's website<br /> * Identify regional supply requirements in terms of product offerings and promotions to match with market demand<br /> * Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations<br /> * Manage listing process for new suppliers and renewals with existing partners<br /> * Train and inform partners on technologies, tools and model<br /> * Participate in market research as required<br /> * Act as the key relationship contact point for suppliers on all issues<br /> * Evaluate performance of partnerships and determine action plan to optimize production<br /> * Prepare presentations and commercial materials<br /> * Manage all supplier data in distribution systems<br /> * Manage seasonal renewals<br /> * Provide training of distribution systems for suppliers<br /> * Manage regular weekly and monthly supplier and internal reports<br /> * Review and advise on agreements with suppliers<br /> * Improve team operation processes and manage supporting resources<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Bachelor's degree or equivalent, in any relevant field<br /> * Minimum of three years' experience in hotel or travel industry, especially e-commerce or OTA channels<br /> * Strong interpersonal skills and ability to influence external and internal stakeholders<br /> * Excellent command of English<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition to potential partners<br /> * Team player mentality<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in acquiring, mentoring and building productive long term customer relationships<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you have what we're looking for and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4665732/Sales-Manager-Chains-Hotels-UK-London
Sales Manager - Hotels UK-London Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 30th Mar 2015

Sales Manager - Hotels UK-London<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Sales Manager, your key objective will be to help expand the firm's room supply network and establish and manage hotel relationships. You should be experienced in the hotel industry and/or travel industry, especially online travel. You will be taking care of the hotel market and assisting other trade partnership related functions, as well as identifying market trends and defining potential sources of supply to satisfy consumer demand on the company's website. <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability<br /> * Identify regional supply requirements in terms of product offerings and promotions to match with market demand<br /> * Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations<br /> * Manage listing process for new suppliers and renewals with existing partners<br /> * Train and inform partners on technologies, tools and model<br /> * Participate in market research as required<br /> * Act as the key relationship contact point for suppliers on all issues<br /> * Evaluate performance of partnerships and determine action plan to optimize production<br /> * Prepare presentations and commercial materials<br /> * Manage all supplier data in distribution systems<br /> * Manage seasonal renewals<br /> * Provide training of distribution systems for suppliers<br /> * Manage regular weekly and monthly supplier and internal reports<br /> * Review and advise on agreements with suppliers<br /> * Improve team operation processes and manage supporting resources<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Bachelor's degree or equivalent, in any relevant field<br /> * Minimum of three years' experience in hotel or travel industry, especially e-commerce or OTA channels<br /> * Strong interpersonal skills and ability to influence external and internal stakeholders<br /> * Excellent command of English<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition to potential partners<br /> * Team player mentality<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in acquiring, mentoring and building productive long term customer relationships<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Is creative and Innovative<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you have what we're looking for and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4821532/Sales-Manager-Hotels-UK-London
Vacancies in Czech Republic for German fluents - APPLY NOW Salary: Attractive salary + Relocation Package
Location: Czech Republic, Jihomoravsky, Brno, Brno
Languages: English, German
Posted: 30th Mar 2015

Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> The interview process will be done by Skype and phone for candidates that are outside the Czech Republic.<br /> <br /> Location: Brno (Czech Republic)<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + VISA PROVIDED<br /> <br /> Start date: ASAP<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses for successful candidates) <br /> <br /> If you feel that you possess the relevant attributes and experience to join our dynamic team please contact Bea enclosing a copy of your up to date CV!<br /> <br /> beatrizdl@mgirecruitment.com<br /> <br /> Do you think that one of your friends might be suitable for this position? Refer to us and you can win 150 Euro!<br /> <br /> If you want to find out more vacancies you are welcome to visit our website www.mgirecruitment.com or on our Facebook page www.facebook.com/mgirecruitment.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4969542/Vacancies-in-Czech-Republic-for-German-fluents-APPLY-NOW
Sales Manager-Chains - Hotels UK-London Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 30th Mar 2015

Sales Manager-Chains - Hotels UK-London<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Sales Manager-Chains, your key objective will be to help expand the firm's room supply network and establish and manage hotel relationships. You should be experienced in the hotel industry and/or travel industry, especially online travel. You will be taking care of the hotel market and assisting other trade partnership related functions, as well as identifying market trends and defining potential sources of supply to satisfy consumer demand on the company's website. <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability on the company's website<br /> * Identify regional supply requirements in terms of product offerings and promotions to match with market demand<br /> * Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations<br /> * Manage listing process for new suppliers and renewals with existing partners<br /> * Train and inform partners on technologies, tools and model<br /> * Participate in market research as required<br /> * Act as the key relationship contact point for suppliers on all issues<br /> * Evaluate performance of partnerships and determine action plan to optimize production<br /> * Prepare presentations and commercial materials<br /> * Manage all supplier data in distribution systems<br /> * Manage seasonal renewals<br /> * Provide training of distribution systems for suppliers<br /> * Manage regular weekly and monthly supplier and internal reports<br /> * Review and advise on agreements with suppliers<br /> * Improve team operation processes and manage supporting resources<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Bachelor's degree or equivalent, in any relevant field<br /> * Minimum of three years' experience in hotel or travel industry, especially e-commerce or OTA channels<br /> * Strong interpersonal skills and ability to influence external and internal stakeholders<br /> * Excellent command of English<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition to potential partners<br /> * Team player mentality<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in acquiring, mentoring and building productive long term customer relationships<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you have what we're looking for and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4821522/Sales-Manager-Chains-Hotels-UK-London
German Fluent? Join our customer consultant team in Czech Republic Salary: Attractive salary + Relocation Package
Location: Czech Republic, Jihomoravsky, Brno, Brno
Languages: English, German
Posted: 30th Mar 2015

Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> The interview process will be done by Skype and phone for candidates that are outside the Czech Republic.<br /> <br /> Location: Brno (Czech Republic)<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + VISA PROVIDED<br /> <br /> Start date: ASAP<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses for successful candidates) <br /> <br /> If you feel that you possess the relevant attributes and experience to join our dynamic team please contact Bea enclosing a copy of your up to date CV!<br /> <br /> beatrizdl@mgirecruitment.com<br /> <br /> Do you think that one of your friends might be suitable for this position? Refer to us and you can win 150 Euro!<br /> <br /> If you want to find out more vacancies you are welcome to visit our website www.mgirecruitment.com or on our Facebook page www.facebook.com/mgirecruitment.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4969522/German-Fluent-Join-our-customer-consultant-team-in-Czech-Republic
Sales Manager - French Market - Hotels UK-London Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, French
Posted: 30th Mar 2015

Sales Manager - French Market - Hotels UK-London<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Sales Manager, your key objective will be to help expand the firm's room supply network and establish and manage hotel relationships. You should be experienced in the hotel industry and/or travel industry, especially online travel. You will be taking care of the hotel market and assisting other trade partnership related functions, as well as identifying market trends and defining potential sources of supply to satisfy consumer demand on the company's website. <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability and competitiveness of the company's website<br /> * Identify regional supply requirements in terms of product offerings and promotions to match with market demands<br /> * Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations<br /> * Manage listing processes for new suppliers and renewals with existing partners<br /> * Train and inform partners on technologies, tools and model<br /> * Participate in market research as required<br /> * Evaluate partnerships & determine actions to optimize production<br /> * Prepare presentations and material<br /> * Manage all supplier data in distribution system<br /> * Manage regular weekly and monthly supplier and internal reports<br /> * Review and advise on agreements with suppliers<br /> * Improve team operation processes and manage supporting resources<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Excellent command of English and French<br /> * Bachelor's degree or equivalent, in any relevant field<br /> * Minimum of three years' experience in hotel or travel industry, especially e-commerce or OTA channels<br /> * Strong interpersonal skills and ability to influence external and internal stakeholders<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition to potential partners<br /> * Team player mentality<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in acquiring, mentoring and building productive long term customer relationships<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you have what we're looking for and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4821502/Sales-Manager-French-Market-Hotels-UK-London
Air Ticketing Manager Salary: £30000 - £50000 per annum
Location: United Kingdom, Scotland, Glasgow Area, Glasgow
Languages: English
Posted: 30th Mar 2015

Air Ticketing Manager<br /> Glasgow <br /> Permanent<br /> &#163;30- &#163;50K DOE and great perks<br /> <br /> <br /> <br /> Are you looking to enhance your career in award winning organisation?<br /> <br /> My client is looking for an Air Ticketing Manager for their operation based in Glasgow.<br /> <br /> The role will include training, developing and mentoring a team of air travel consultants to achieve maximum results available. You will be oversee recruitment, profit of the department, setting targets, developing existing staff and many more duties.<br /> <br /> The ideal candidate will have come from a similar background with a knowledge of airline ticketing, travel package systems and a wealth of management experience to draw upon.<br /> <br /> Perks include discounted travel, bonus, holidays, and many many more....<br /> <br /> If you feel that you are the ideal candidate contact us ASAP on 0141 270 5002.]]>
http://www.toplanguagejobs.co.uk/job/4810452/Air-Ticketing-Manager
Customer Support Specialist – BAHASA INDONESIA Speaking - KL Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Indonesian
Posted: 30th Mar 2015

Customer Support Specialist - BAHASA INDONESIA & English Speaking - Kuala Lumpur<br /> <br /> <br /> <br /> PLEASE NOTE: THIS ROLE IS FOR RELOCATION TO KUALA LUMPUR, MALAYSIA<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a market leading online hotel booking service, which includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. They are currently looking to recruit a number of Customer Service Specialists to support their growth plans across Asia.<br /> <br /> Role:<br /> <br /> Based in their KUALA LUMPUR offices, this is a fantastic opportunity for an English and BAHASA INDONESIA speaking Customer Support Specialist to develop their customer service skills while working for a fast-paced company that invests in its employees.<br /> <br /> Responsibilities:<br /> <br /> * You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email).<br /> * You will be accountable for meeting individual and team goals (KPIs).<br /> * Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> <br /> <br /> * MUST have good command of spoken and written BAHASA INDONESIA plus the ability to speak and write in English.<br /> * Indonesian natives preferred; with relevant work experience + minimum Diploma is required for those who need to apply for work permit.<br /> * Immaculate telephone manners and communication skills.<br /> * Excellent listening skills, critical-thinker with attention to detail.<br /> * Minimum typing speed of 35 words per minute<br /> * Willing to work on rotating shifts<br /> * Ability to work in both a team environment and autonomously<br /> * Demonstrate high degree of integrity and confidentiality <br /> <br /> <br /> <br /> <br /> <br /> Working within a supportive environment as a Customer Support Specialist, you will be offered established training to support you in your career development. This is an opportunity not to be missed!<br /> <br /> In return, our client will:<br /> <br /> * Offer a competitive annual salary<br /> * Issue a monthly allowance, overtime and subsidized parking rates<br /> * Set up medical coverage (outpatient and inpatient)<br /> * Arrange 4 weeks' paid training<br /> * Provide discounted hotel accommodation anywhere in the world!<br /> <br /> Please send your CV through now!]]>
http://www.toplanguagejobs.co.uk/job/4797922/Customer-Support-Specialist-%E2%80%93-BAHASA-INDONESIA-Speaking-KL
Travel Consultant (m/f) with Finnish and English Salary: 1000€ net / month
Location: Estonia, Tallinn
Languages: English, Finnish
Posted: 30th Mar 2015

<br /> We are currently recruiting for Customer Service Representatives / Travel Consultants (m/f) with the following language combination: Finnish + English<br /> <br /> <br /> <br /> Our client is a global provider of world class innovative, analytics-driven business solutions and services looking for Travel Consultants (m/f) for the location in Tallinn.<br /> <br /> <br /> <br /> Tasks include:<br /> <br /> •Anwering questions and giving advice to customers in the required language<br /> •Ensure the highest level of customer satisfaction<br /> <br /> <br /> <br /> Your Profile:<br /> <br /> •Excellent command of Finnish & English<br /> •Excellent communication skills, you know how to listen and have a desire to help<br /> •Very comfortable working with computer<br /> •Interested in the airline and travel business<br /> •Can work full time<br /> • Prefer to work in shifts and can work in day, evening and night shifts<br /> <br /> <br /> <br /> The offer:<br /> <br /> • Full time job, starting date 13th of April (alternative: 27th of April)<br /> • Initial training<br /> • An attractive salary<br /> • Experience in working in an international environment at an international company<br /> • Good working environment in Tallinn city center<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4952132/Travel-Consultant-m-f-with-Finnish-and-English
Travel Consultant (m/f) with German and English Salary: 1000€ netto / Monat
Location: Estonia, Tallinn
Languages: English, German
Posted: 30th Mar 2015

<br /> We are currently recruiting for Customer Service Representatives / Travel Consultants (m/f) with the following language combination: German + English<br /> <br /> <br /> <br /> Our client is a global provider of world class innovative, analytics-driven business solutions and services looking for Travel Consultants (m/f) for the location in Tallinn.<br /> <br /> <br /> <br /> Tasks include:<br /> <br /> • Anwering questions and giving advice to customers in the required language<br /> • Ensure the highest level of customer satisfaction<br /> <br /> <br /> <br /> Your Profile:<br /> <br /> • Excellent command of German & English<br /> • Excellent communication skills, you know how to listen and have a desire to help<br /> • Very comfortable working with computer<br /> • Interested in the airline and travel business<br /> • Can work full time<br /> • Prefer to work in shifts and can work in day, evening and night shifts<br /> <br /> <br /> <br /> The offer:<br /> <br /> • Full time job, starting date 13th of April (alternative: 27th of April)<br /> • Initial training<br /> • An attractive salary<br /> • Experience in working in an international environment at an international company<br /> • Good working environment in Tallinn city center<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4952112/Travel-Consultant-m-f-with-German-and-English
Travel Consultant Salary: £35000 per annum + OTE
Location: United Kingdom, Scotland, Edinburgh & Lothians, Edinburgh
Languages: English
Posted: 30th Mar 2015

Travel Consultant<br /> Edinburgh <br /> Permanent<br /> OTE &#163;35K ++++<br /> <br /> Are you looking to work in an expanding company where you can earn uncapped commission? Do you thrive in a busy, bustling environment where every day is different?<br /> <br /> We are currently looking to recruit for a Travel Consultant to join our busy team in Glasgow city centre.<br /> <br /> The role will include:<br /> * Greeting clients coming into the branch<br /> * Listening to customer needs and matching holiday to those requirements<br /> * Upselling when appropriate<br /> * Canvasing existing clients <br /> * Providing first class customer service on all occasions<br /> <br /> The ideal candidate will have come from a similar background and be customer service and sales driven.<br /> <br /> Benefits include generous holidays, training and development, management opportunities, staff discounts, pension and many more.<br /> <br /> If you feel that you are the ideal candidate for this role send your CV immediately]]>
http://www.toplanguagejobs.co.uk/job/4760342/Travel-Consultant
Travel Consultant Salary: £35000 per annum + OTE
Location: United Kingdom, Scotland, Glasgow Area, Glasgow
Languages: English
Posted: 30th Mar 2015

Travel Consultant<br /> Glasgow<br /> Permanent<br /> OTE &#163;35K ++++<br /> <br /> Are you looking to work in an expanding company where you can earn uncapped commission? Do you thrive in a busy, bustling environment where every day is different?<br /> <br /> We are currently looking to recruit for a Travel Consultant to join our busy team in Glasgow city centre.<br /> <br /> The role will include:<br /> * Greeting clients coming into the branch<br /> * Listening to customer needs and matching holiday to those requirements<br /> * Upselling when appropriate<br /> * Canvasing existing clients <br /> * Providing first class customer service on all occasions<br /> <br /> The ideal candidate will have come from a similar background and be customer service and sales driven.<br /> <br /> Benefits include generous holidays, training and development, management opportunities, staff discounts, pension and many more.<br /> <br /> If you feel that you are the ideal candidate for this role send your CV immediately]]>
http://www.toplanguagejobs.co.uk/job/4760232/Travel-Consultant
Senior Team Leader Operations -Cust Service-ChineseCN-Beijing Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 30th Mar 2015

Senior Team Leader Operations - Customer Service - Mandarin Language - relocate to Beijing<br /> <br /> <br /> <br /> Please note - this role is for relocation to Beijing unless you're already there!<br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As senior team leader of operations you will provide directions, instructions and guidance to the customer care specialists to achieve their goals. You will understand the team members' strengths, weaknesses and motivations.<br /> <br /> <br /> <br /> You will act as a motivator and decision maker to ensure that the group is working efficiently and in unity.<br /> <br /> <br /> <br /> You will drive a culture where achieving customer advocacy is central to everything our client does.<br /> <br /> <br /> <br /> Responsibilities: <br /> <br /> * Manage the quality and accuracy of the team's performance and production of work in a timely manner.<br /> * Coach, lead and develop the customer care specialists to provide the right solutions for customers whilst delivering a great customer experience.<br /> * Monitor, measure and report on staff training and development plans and achievements within agreed formats and time-scales.<br /> * Conduct regular reviews with each team member.<br /> * Ensure the smooth running of processes and procedures.<br /> * Provide new and existing customer care specialists with tips and training on customer care management. Train and properly orient associates with his job; tips focus on improving customer care management and job performance. <br /> * Motivate the team and ensure that the performance of individuals meets the predefined standards (KPIs).<br /> * The senior team leader of operations must be prepared to motivate employees to reach individual and team goals or requirements. Consistently encourage employees to work better, not harder, when speaking with customers or potential clients.<br /> * Praise employees for doing a stellar job and correct employees' errors to allow him to work more efficiently.<br /> * Senior team lead of operations should set as an example to the customer care specialists.<br /> * Part of your role as the senior team leader of operations is acting as a liaison between your team and upper management. It is critical that you maintain fair judgment in all situations you will be involved in.<br /> * Address people related processes and concerns.<br /> * Monitor & maintain efficiency and excellence in call transactions. On a rotational basis, the senior team lead of operations will regularly conduct remote side-by-side monitoring of the agents.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Minimum of 5 years of experience in the BPO / Contact center environment.<br /> * Minimum of 2 years of experience as a supervisor.<br /> * At least a college graduate (4-year course), university degree.<br /> * Excellent verbal and written communication skills in both Mandarin and English.<br /> * Skill in providing excellent customer experience.<br /> * Knowledge of PC applications / tech savvy.<br /> * Ability to work with very minimal guidance or supervision in a time critical environment.<br /> * Strong time management skill.<br /> * Immaculate telephone manners and communication skills.<br /> * Excellent listening skills, critical-thinker with attention to detail.<br /> * Ability to work in both a team environment and autonomously.<br /> <br /> <br /> <br /> For candidates applying from another country:<br /> <br /> * A minimum of 2 years of work experience and a Bachelor's Degree is required, or<br /> * A minimum of 5 years of work experience and a Diploma.<br /> <br /> <br /> <br /> Next Step:<br /> <br /> You are a fluent Mandarin speaker, bring what we are looking for and the role appeals to you - then do not hesitate and send your CV today. Relocation assistance will be provided for eligible candidates.]]>
http://www.toplanguagejobs.co.uk/job/4708962/Senior-Team-Leader-Operations-Cust-Service-ChineseCN-Beijing
Senior Sales Manager / Hotels - Spanish Market (London) Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Spanish
Posted: 30th Mar 2015

Senior Sales Manager / Hotels- Spanish Market (London)<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> Role:<br /> <br /> As Senior Sales Manager (Hotels), your main objective will be to provide exceptional guidance and leadership to ensure the successful account management of our client's partners in Spain. You will enable the team to exceed the acquisition and production expectations that form a key part of their business goals. You will bring a strong analytical acumen, a high level of commercial savvy and the ability to attract, motivate, and coach your team. The ability to establish and develop profitable long term partnerships with both internal and external customers will be a key to the success of the role. <br /> <br /> Responsibilities:<br /> <br /> * Lead a team of market managers in identifying, acquiring and managing successful hotel partnerships<br /> * Implement strategies and promotional activities with partners to enhance productivity and opportunities to maintain a competitive advantage for the company website<br /> * Conduct market research into trends in the industry and market to ensure the competitiveness of client's products<br /> * Develop tools and processes to ensure greater operational efficiencies and sharing of best practices<br /> * Train and inform partners on technologies, tools and model<br /> * Implement tools for the regular tracking, review and reporting of performance of teams in delivering KPIs and targets<br /> * Develop and implement a strategy for the team's business development activities, to monitor and strengthen the productivity of new and established partnerships<br /> * Analyze and feedback on the availability and quality of data, which lead to recommendations for commercial improvements<br /> * Plan a timetable and lead market managers in partner visits according to internal goals, targets and objectives<br /> * Represent the company at relevant trade-shows, workshops and events to promote the company's brand and products<br /> * Develop and own relationships with key decision makers at hotels, technology partners and other relevant partners<br /> <br /> Requirements:<br /> <br /> * Fluent English and Spanish<br /> * Proven team leadership skills of account managers of a team size 5+<br /> * Sales/Business Development/Account Management background 3 yrs +gained within travel, ecommerce, OTA's<br /> * High level of numerical and analytical skills<br /> * Strong interpersonal skills<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition and recommend solutions to potential partners<br /> * Understanding of the principles of financial metrics associated with ecommerce and online partnerships<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in mentoring and building solutions-focused teams that cater to long term customer relationships<br /> * Attention to detail<br /> * Highly disciplined work habits<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you are a Spanish and English speaking Senior Sales or Account Manager and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4559962/Senior-Sales-Manager-Hotels-Spanish-Market-London
Creative Media (Social Media) Strategist TH-Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 30th Mar 2015

Creative Media (Social Media) Strategist relocate to Bangkok <br /> <br /> <br /> <br /> Please note - this role is for relocation to Bangkok, Thailand!<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a highly innovative $3bn accommodation platform, operating a global network that includes more than 250,000 hotels worldwide. They provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. They are looking for a smart, forward-thinking Creative Media (Social Media) Strategist to join their Bangkok headquarters.<br /> <br /> <br /> <br /> Role:<br /> <br /> <br /> <br /> The Creative Media (Social Media) Strategist will work with multiple channels (e.g. social/display/email/content) to launch messaging strategies, write creative briefs, manage the execution of the creative development and deploy the ads in different platforms (Facebook, Google, etc.). <br /> <br /> <br /> <br /> The role requires an analytical component to track the performance of the creatives and the messaging, determine what works and does not work, and feed this back into the organisation for continuous improvement. Our client loves creative minds which can support business goals.<br /> <br /> <br /> <br /> This role is based at the Global Headquarters in Bangkok, Thailand.<br /> <br /> <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Drive revenue through customer acquisition via designated marketing channels<br /> * Continuously improve messaging strategy across multiple social and display channels that support the relevant business objective<br /> * Own trafficking ads on new social and display platforms<br /> * Own messaging strategies across the different parts of the marketing organization<br /> * Manage the development of creatives to support the messaging strategy<br /> * Align messages to different segments within an advertising channel<br /> * Work with foreign language teams for the translation of messages into 40 languages<br /> * Brainstorm and write message strategy briefs for approval from management<br /> * Develop reporting to evaluate & select winning creative messages and strategies<br /> <br /> Requirements:<br /> <br /> * Bachelor's degree or equivalent, in business, marketing, communications or other relevant field<br /> * Excellent writing and communication skills<br /> * The ability to demonstrate analytical thinking and decision making skills<br /> * A deep understanding of the creative development and execution process<br /> * Social media, content strategy and advertising experience an advantage<br /> * Photoshop/InDesign/Fireworks skills an advantage<br /> * An advanced degree in Marketing, Marketing Management, Communications or Business Administration an advantage<br /> <br /> <br /> <br /> Our client welcomes applications from overseas candidates willing to relocate, full visa sponsorship and relocation assistance provided.<br /> <br /> Please send us your CV right now. Interviews are starting imminently]]>
http://www.toplanguagejobs.co.uk/job/4718222/Creative-Media-Social-Media-Strategist-TH-Bangkok
Assistant Account Manager - Hotels, Tourism, Travel - Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 30th Mar 2015

Assistant Account Manager - Hotels, Tourism, Travel - Relocate to Bangkok/Thailand - FULL RELOCATION AND VISA ASSISTANCE PROVIDED<br /> <br /> The Company <br /> <br /> Do you want to work for a cool American dot-com company? Do you want to work for a global world wide leader? Do you love South East Asia? Do you want to work in a team of extremely talented and motivated individuals all striving for the best for their clients<br /> <br /> If so, this might be the role for you&#8230;<br /> <br /> The Role<br /> <br /> This disruptive dot-com company with a focus in the tourist sector with a position in the global 'top 5' within their area of industry, is currently seeking to recruit a Assistant Account Manager, to support the business in the fast growing hotel market, optimizing and supporting some of the most valued hotel chain partnerships in Asia. <br /> <br /> Responsibilities:<br /> <br /> General:<br /> <br /> * Identify, qualify, and contact potential hotel suppliers.<br /> * Ensure last room availability and pricing competitiveness.<br /> * Facilitate communication between both new suppliers and existing partners.<br /> * Define team operation processes and delegate task.<br /> * Act as key contact point for suppliers to maintain relationship<br /> * Act as local contact point for resolution of administrative issues associated with suppliers<br /> * Participate in market research as required.<br /> * Evaluate production and determine follow up action.<br /> <br /> Administration:<br /> <br /> * Assist in the preparation of presentations and proposal.<br /> * Manage all supplier data in distribution systems.<br /> * Manage seasonal rate renewals.<br /> * Provide training of distribution systems for suppliers.<br /> * Regular update on supplier relationship.<br /> * Manage weekly and monthly supplier and internal reports.<br /> * Initiate agreement and credit arrangement with suppliers.<br /> <br /> <br /> <br /> Requirements<br /> <br /> * Minimum 3- 5 years of sales experience, preferably in hotel and/or travel industry.<br /> * Full of initiative, assertive, responsible, dynamic, results-oriented, a strategic thinker with strong management and leadership skills<br /> * Able to work under pressure<br /> * Excellent command of English.<br /> * International exposure.<br /> * Computer skill essential.<br /> * Working knowledge of account management.<br /> * Education in Tourism related field is an advantage<br /> <br /> <br /> <br /> So, if you're a Account Executive or Manager, familiar with working in highly innovative (ideally dot-com or e-travel or Hotel) environments and your main passion is furthering your development and skill set on a daily basis, I want to hear from you.<br /> <br /> <br /> <br /> Being based in the gateway of South East Asia has its perks too. You'll work in for a global company nearing 2,000 people, of which there are 60 different nationalities, all wanting the same thing and that's to be part of the continuing success story of this company. <br /> <br /> <br /> <br /> For non-Thai candidates your visa and relocation will all be taken care of, so the big question is&#8230;what's stopping you?<br /> <br /> <br /> <br /> **Please note that this is a Thailand opportunity only and will require you to relocate if you are not already there**]]>
http://www.toplanguagejobs.co.uk/job/4559922/Assistant-Account-Manager-Hotels-Tourism-Travel-Bangkok
Operations Manager - Customer Services - Korean TH-Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Korean
Posted: 30th Mar 2015

Operations Manager - Customer Services - Korean Language - relocate to Bangkok <br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> The Manager of Travel Operations provides vision, leadership, and guidance to each team leader and associates in the key operating areas through performance and goal setting. Effectively communicates with team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develops tactical plans to reach these goals.<br /> <br /> <br /> <br /> Youi will manage the daily operations of the call center division of the business and ensure the call center meets agreed service levels, statistics and targets set out by the Director of Operations.<br /> <br /> <br /> <br /> Responsibilities: <br /> <br /> * Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and competing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.<br /> * Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.<br /> * Ensure all call center agents have performance appraised by monthly one to one sessions and continuous motivational methods are employed throughout the year.<br /> * Ensure the call center is resourced adequately by shift and make necessary adjustments in line with this.<br /> * Reduce attrition levels within the call center.<br /> * Ensure that customer care specialists and team leaders are empowered.<br /> * Fosters associates to learn, develop and adapt to a constantly changing work environment. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. Determines training requirements. Ensures timely and effective training is delivered to enhance skills of the team. Implements initiatives and processes to improve all aspects of the department.<br /> * Manage daily performance of multiple supervisors in a fast paced call center environment.<br /> * Establish clear roles, directions, responsibilities, and performance requirements for call center supervisors.<br /> * Lead by example to directly and indirectly motivate and generate enthusiasm among call center employees.<br /> * Consistently build and maintain positive team morale.<br /> * Research and analyze root cause of problems, identify trends and recurring problems, and suggest resolutions.<br /> * Ensures that the division executes on business continuity and security processes.<br /> * Create and suggest leadership and executive programs for the team leaders.<br /> * Create the annual, quarterly and monthly plans of the call center division assigned, have these plans approved by the operations director then implement.<br /> * Review plans and proposals created by team leaders and customer care associates.<br /> * Reward and recognize performance.<br /> * Ensure that the working environment is in line with the vision, mission and values.<br /> * Cultivate a culture of ownership amongst department employees by involving employees in problem-solving and decision making as much as possible.<br /> * Responds to escalated inquiries, complaints, and disputes from customers and internal business partners.<br /> * Oversee the workflow management and quality of work, ensuring overall compliance with government regulations/local laws of the land.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Minimum of 10 years of experience in the BPO / Contact center environment.<br /> * Minimum of 4 years of experience as a senior supervisor, junior management or management experience.<br /> * At least a college graduate (4-year course), university degree.<br /> * Excellent verbal and written communication skills in both Korean and English.<br /> * Skill in providing excellent customer experience.<br /> * Knowledge of PC applications / tech savvy.<br /> * Ability to work with very minimal guidance or supervision in a time critical environment.<br /> * Strong time management skill.<br /> * Immaculate telephone manners and communication skills.<br /> * Excellent listening skills, critical-thinker with attention to detail.<br /> * Ability to work in both a team environment and autonomously.<br /> * Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance.<br /> * Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments.<br /> * Must be able to handle multiple projects and effectively manage different timelines.<br /> * Must be an assertive team player with high energy to work in fast-paced environment.<br /> <br /> <br /> <br /> For candidates applying from another country:<br /> <br /> * A minimum of 2 years of work experience and a Bachelor's Degree is required, or<br /> * A minimum of 5 years of work experience and a Diploma.<br /> <br /> <br /> <br /> Next Step:<br /> <br /> You are a fluent Korean speaker, bring what we are looking for and the role appeals to you - then do not hesitate and send your CV today. Relocation assistance will be provided for eligible candidates.]]>
http://www.toplanguagejobs.co.uk/job/4708922/Operations-Manager-Customer-Services-Korean-TH-Bangkok
Operations Manager - Customer Services - Japanese JP-Tokyo Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Japanese
Posted: 30th Mar 2015

Operations Manager - Customer Services - Japanese Language - relocate to Tokyo <br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> The Manager of Travel Operations provides vision, leadership, and guidance to each team leader and associates in the key operating areas through performance and goal setting. Effectively communicates with team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develops tactical plans to reach these goals.<br /> <br /> <br /> <br /> Youi will manage the daily operations of the call center division of the business and ensure the call center meets agreed service levels, statistics and targets set out by the Director of Operations.<br /> <br /> <br /> <br /> Responsibilities: <br /> <br /> * Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and competing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.<br /> * Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.<br /> * Ensure all call center agents have performance appraised by monthly one to one sessions and continuous motivational methods are employed throughout the year.<br /> * Ensure the call center is resourced adequately by shift and make necessary adjustments in line with this.<br /> * Reduce attrition levels within the call center.<br /> * Ensure that customer care specialists and team leaders are empowered.<br /> * Fosters associates to learn, develop and adapt to a constantly changing work environment. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. Determines training requirements. Ensures timely and effective training is delivered to enhance skills of the team. Implements initiatives and processes to improve all aspects of the department.<br /> * Manage daily performance of multiple supervisors in a fast paced call center environment.<br /> * Establish clear roles, directions, responsibilities, and performance requirements for call center supervisors.<br /> * Lead by example to directly and indirectly motivate and generate enthusiasm among call center employees.<br /> * Consistently build and maintain positive team morale.<br /> * Research and analyze root cause of problems, identify trends and recurring problems, and suggest resolutions.<br /> * Ensures that the division executes on business continuity and security processes.<br /> * Create and suggest leadership and executive programs for the team leaders.<br /> * Create the annual, quarterly and monthly plans of the call center division assigned, have these plans approved by the operations director then implement.<br /> * Review plans and proposals created by team leaders and customer care associates.<br /> * Reward and recognize performance.<br /> * Ensure that the working environment is in line with the vision, mission and values.<br /> * Cultivate a culture of ownership amongst department employees by involving employees in problem-solving and decision making as much as possible.<br /> * Responds to escalated inquiries, complaints, and disputes from customers and internal business partners.<br /> * Oversee the workflow management and quality of work, ensuring overall compliance with government regulations/local laws of the land.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Minimum of 10 years of experience in the BPO / Contact center environment.<br /> * Minimum of 4 years of experience as a senior supervisor, junior management or management experience.<br /> * At least a college graduate (4-year course), university degree.<br /> * Excellent verbal and written communication skills in both Japanese and English.<br /> * Skill in providing excellent customer experience.<br /> * Knowledge of PC applications / tech savvy.<br /> * Ability to work with very minimal guidance or supervision in a time critical environment.<br /> * Strong time management skill.<br /> * Immaculate telephone manners and communication skills.<br /> * Excellent listening skills, critical-thinker with attention to detail.<br /> * Ability to work in both a team environment and autonomously.<br /> * Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance.<br /> * Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments.<br /> * Must be able to handle multiple projects and effectively manage different timelines.<br /> * Must be an assertive team player with high energy to work in fast-paced environment.<br /> <br /> <br /> <br /> For candidates applying from another country:<br /> <br /> * A minimum of 2 years of work experience and a Bachelor's Degree is required, or<br /> * A minimum of 5 years of work experience and a Diploma.<br /> <br /> <br /> <br /> Next Step:<br /> <br /> You are a fluent Japanese speaker, bring what we are looking for and the role appeals to you - then do not hesitate and send your CV today. Relocation assistance will be provided for eligible candidates.]]>
http://www.toplanguagejobs.co.uk/job/4708912/Operations-Manager-Customer-Services-Japanese-JP-Tokyo
Assistant Account Manager - Hotels, Tourism, Travel - Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 30th Mar 2015

Assistant Account Manager - Hotels, Tourism, Travel - Relocate to Bangkok/Thailand - FULL RELOCATION AND VISA ASSISTANCE PROVIDED<br /> <br /> The Company <br /> <br /> Do you want to work for a cool American dot-com company? Do you want to work for a global world wide leader? Do you love South East Asia? Do you want to work in a team of extremely talented and motivated individuals all striving for the best for their clients<br /> <br /> If so, this might be the role for you&#8230;<br /> <br /> The Role<br /> <br /> This disruptive dot-com company with a focus in the tourist sector with a position in the global 'top 5' within their area of industry, is currently seeking to recruit a Assistant Account Manager, to support the business in the fast growing hotel market, optimizing and supporting some of the most valued hotel chain partnerships in Asia. <br /> <br /> Responsibilities:<br /> <br /> General:<br /> <br /> * Identify, qualify, and contact potential hotel suppliers.<br /> * Ensure last room availability and pricing competitiveness.<br /> * Facilitate communication between both new suppliers and existing partners.<br /> * Define team operation processes and delegate task.<br /> * Act as key contact point for suppliers to maintain relationship<br /> * Act as local contact point for resolution of administrative issues associated with suppliers<br /> * Participate in market research as required.<br /> * Evaluate production and determine follow up action.<br /> <br /> Administration:<br /> <br /> * Assist in the preparation of presentations and proposal.<br /> * Manage all supplier data in distribution systems.<br /> * Manage seasonal rate renewals.<br /> * Provide training of distribution systems for suppliers.<br /> * Regular update on supplier relationship.<br /> * Manage weekly and monthly supplier and internal reports.<br /> * Initiate agreement and credit arrangement with suppliers.<br /> <br /> <br /> <br /> Requirements<br /> <br /> * Minimum 3- 5 years of sales experience, preferably in hotel and/or travel industry.<br /> * Full of initiative, assertive, responsible, dynamic, results-oriented, a strategic thinker with strong management and leadership skills<br /> * Able to work under pressure<br /> * Excellent command of English.<br /> * International exposure.<br /> * Computer skill essential.<br /> * Working knowledge of account management.<br /> * Education in Tourism related field is an advantage<br /> <br /> <br /> <br /> So, if you're a Account Executive or Manager, familiar with working in highly innovative (ideally dot-com or e-travel or Hotel) environments and your main passion is furthering your development and skill set on a daily basis, I want to hear from you.<br /> <br /> <br /> <br /> Being based in the gateway of South East Asia has its perks too. You'll work in for a global company nearing 2,000 people, of which there are 60 different nationalities, all wanting the same thing and that's to be part of the continuing success story of this company. <br /> <br /> <br /> <br /> For non-Thai candidates your visa and relocation will all be taken care of, so the big question is&#8230;what's stopping you?<br /> <br /> <br /> <br /> **Please note that this is a Thailand opportunity only and will require you to relocate if you are not already there**]]>
http://www.toplanguagejobs.co.uk/job/4706832/Assistant-Account-Manager-Hotels-Tourism-Travel-Bangkok
Senior Sales Manager / Hotels - Spanish Market (London) Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Spanish
Posted: 30th Mar 2015

Senior Sales Manager / Hotels- Spanish Market (London)<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> Role:<br /> <br /> As Senior Sales Manager (Hotels), your main objective will be to provide exceptional guidance and leadership to ensure the successful account management of our client's partners in Spain. You will enable the team to exceed the acquisition and production expectations that form a key part of their business goals. You will bring a strong analytical acumen, a high level of commercial savvy and the ability to attract, motivate, and coach your team. The ability to establish and develop profitable long term partnerships with both internal and external customers will be a key to the success of the role. <br /> <br /> Responsibilities:<br /> <br /> * Lead a team of market managers in identifying, acquiring and managing successful hotel partnerships<br /> * Implement strategies and promotional activities with partners to enhance productivity and opportunities to maintain a competitive advantage for the company website<br /> * Conduct market research into trends in the industry and market to ensure the competitiveness of client's products<br /> * Develop tools and processes to ensure greater operational efficiencies and sharing of best practices<br /> * Train and inform partners on technologies, tools and model<br /> * Implement tools for the regular tracking, review and reporting of performance of teams in delivering KPIs and targets<br /> * Develop and implement a strategy for the team's business development activities, to monitor and strengthen the productivity of new and established partnerships<br /> * Analyze and feedback on the availability and quality of data, which lead to recommendations for commercial improvements<br /> * Plan a timetable and lead market managers in partner visits according to internal goals, targets and objectives<br /> * Represent the company at relevant trade-shows, workshops and events to promote the company's brand and products<br /> * Develop and own relationships with key decision makers at hotels, technology partners and other relevant partners<br /> <br /> Requirements:<br /> <br /> * Fluent English and Spanish<br /> * Proven team leadership skills of account managers of a team size 5+<br /> * Sales/Business Development/Account Management background 3 yrs +gained within travel, ecommerce, OTA's<br /> * High level of numerical and analytical skills<br /> * Strong interpersonal skills<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition and recommend solutions to potential partners<br /> * Understanding of the principles of financial metrics associated with ecommerce and online partnerships<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in mentoring and building solutions-focused teams that cater to long term customer relationships<br /> * Attention to detail<br /> * Highly disciplined work habits<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you are a Spanish and English speaking Senior Sales or Account Manager and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4687802/Senior-Sales-Manager-Hotels-Spanish-Market-London
Do you like travelling? Do you speak German? Salary: negotiable
Location: Czech Republic
Languages: English, German
Posted: 9th Mar 2015

<br><strong> Traver Advisor with German</strong></p> <br /> <br></p> <br /> <br><strong>Our client, a famous airline company, is currently looking for German speakers to join their team in Brno, Czech Republic. Ideal candidates have some experience from customer service environment but as well candidates with no previous job experience are welcome!</strong></p> <br /> <br> </p> <br /> <br><strong>What is the job about</strong><strong>?</strong></p> <br /> <br></p> <br /> <br>Customer /TravelAdvisors are handling calls regarding flight connections, flight reservations, telephone check in, booking and selling of flight tickets. The company provides all training on airline systems and other necessary information.</p> <br /> <br></p> <br /> <br><strong>What is required?</strong></p> <br /> <br></p> <ul> <br /> <br>&bull; <li>EU passport or valid working visas for the Czech Republic</li> <br /> <br>&bull; <li>Fluent German and English (ideally C1 or C2)</li> <br /> <br>&bull; <li>Good communication skills</li> <br /> <br>&bull; <li>Flexibility to work in shifts (no night shifts)</li> <br /> <br>&bull; <li>PC literacy</li> <br /> <br></ul> <br /> <br><strong>What is the offer?</strong></p> <br /> <br></p> <ul> <br /> <br>&bull; <li>Motivating basic salary that will be raised after 6 months, 1 year and 2 years bonuses</li> <br /> <br>&bull; <li>After 6 months 90% discount for all flights for the employee, living partner and children, 75% for travelling partners (friends flying with employee)</li> <br /> <br>&bull; <li>Help with relocation to the Czech Republic (accommodation paid for the first 3 months and coverage of travel expenses for successful candidates up to 200EUR)</li> <br /> <br>&bull; <li>Friendly and international working environment located in modern offices in the city centre</li> <br /> <br></ul> <br /> <br> </p> <br /> <br>The destination: Brno is the second largest city of the Czech Republic and counts /- 400 000 habitants. It is located right in the heart of Europe within less than 3h driving distance from Prague, Wien, Bratislava and Budapest. Costs of living are about half of what can be found in Western Europe such as meals in restaurants for 3/4EUR, renting a flat costs 300/350 EUR per month and a pint of beer for 1EUR. Brno is the capital of one of the most beautiful regions of the country and one of the most innovative regions in Europe. It has a beautiful architecture, vibrant atmosphere and is a green city located 20 minutes away from lakes and forests so it suits both city lovers and people who want a more quiet or family life.</p> <br /> <br></p> <br /> <br>Dear applicant, Please read carefully and agree to the following conditions contained in the text below and include it in your application or response to the specific job advertisement for you which you wish to apply. Otherwise we cannot process your job application.</p> <br /> <br> </p> <br /> <br>I, the job applicant, agree that the company CPL Jobs, s.r.o., with its legal address at Rybn&aacute; 14, Praha 1, Czech Republic and branches in Prague and Brno , may process my private personal data in its role as an employment intermediary/agent (i.e. filing, editing, sorting and providing my CV and private personal data to a third party/employer whose identity will be communicated to me) in accordance with Czech legislative act number 101/2000 Sb. "O ochraně osobn&iacute;ch &uacute;dajů", until such time that I inform you that I no longer wish to have my data processed or stored by CPL Jobs s.r.o. I confirm that I have been notified herein of my rights in connection with access to and protection of my personal information. For exact wording of &sect;12 and &sect;21 please click here.ger</p> <br /> <br></p> <br /> <br></p> <br /> <br></p>]]>
http://www.toplanguagejobs.co.uk/job/3182331/Do-you-like-travelling-Do-you-speak-German
Travel Sales Consultant with fluent German Salary: £17000 - £35000 per annum + Uncapped Commission (c£35k OTE)
Location: United Kingdom, London, Central London, London
Languages: English, German
Posted: 20th Mar 2015

A dynamic international tourism company is currently looking for German speaking Travel Sales Consultants to liaise with German speaking clients and generate sales. The Travel Sales Consultants will join a successful team in an open, fun and lively environment. A passion for travel, communication, relationship building and sales are key requirements. Daily tasks will include; engaging with existing and potential clients, making outbound calls, demonstrating product and destination knowledge to sell their customers new and exciting travel destinations. The German speaking Travel Sales Consultants will engage with customers and will stay up to date with the latest trends in travel and tourism. The company is offering an uncapped commission structure and the successful candidates will be able to earn a good bonus on top of the basic salary.<br /> <br /> The successful candidates should have experience working in a sales or outbound call environment and should have a passion for sales. This is an excellent chance to join a growing and successful company with great opportunities.<br /> <br /> Profile<br /> Fluency in written and spoken German and English<br /> Experience working as a travel consultant, reservations agent or in a call center, sales or telesales environment<br /> Proven track record generating sales from inbound and outbound calls<br /> Computer Literate, experienced using Microsoft Office and CRM Systems<br /> Attention to detail, Proactive and communicative<br /> Highly motivated and able to be part of a team<br /> <br /> To apply, please send your CV in Word format to Martina Gregori, CVs in any other formats will not be accepted. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience. <br /> <br /> We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.<br /> <br /> NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.]]>
http://www.toplanguagejobs.co.uk/job/4916542/Travel-Sales-Consultant-with-fluent-German
Business Development Executive Salary: £21000 - £24000 per annum + + Bonus
Location: United Kingdom, London, Central London, London
Languages: English, French, German
Posted: 20th Mar 2015

A dynamic international tourism company is currently looking for a Business Development Specialist, who will be in charge of maximising the travel partners' sales volume to their respective clients. The Business Development Specialist will be responsible for the analysis, creation, and implementation of sales and marketing strategies for various travel partner accounts enabling them to steadily increase sales volumes. The Business Development Specialist will also participate in the development of new business opportunities by actively seeking out and qualifying new clients. Lastly, the Business Development Specialist will be a proven salesperson fully capable of meeting demands and hitting targets as set by the company. <br /> <br /> Profile:<br /> . Fluent written and spoken English<br /> . Fluency in another European language is beneficial, but not necessary. French, German, Swedish, Danish, Norwegian would be useful<br /> . Proven Sales (Business Development) experience<br /> . Background in the development and implementation of sales and marketing strategies<br /> . Travel or tourism related sales experience is desirable<br /> . IT literate<br /> . Excellent inter-personal skills<br /> . Flexibility regarding working hours (occasional work during the evening and weekend)<br /> <br /> To apply, please send your CV in Word format to Martina Gregori, CVs in any other formats will not be accepted. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience. <br /> <br /> We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.<br /> <br /> NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.]]>
http://www.toplanguagejobs.co.uk/job/4920052/Business-Development-Executive
German Speakers? Work for a famous Airline company / Czech Republic - Customer care Salary: Attractive salary + Relocation Package
Location: Czech Republic, Jihomoravsky, Brno, Brno
Languages: English, German
Posted: 22nd Mar 2015

Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> The interview process will be done by Skype and phone for candidates that are outside the Czech Republic.<br /> <br /> Location: Brno (Czech Republic)<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + We can help with visa for non EU nationals.<br /> <br /> Start date: ASAP<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution <br /> for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates) <br /> <br /> If you feel that you possess the relevant attributes and experience to join our dynamic team please contact Ana enclosing a copy of your up to date CV!<br /> <br /> Direct contact number: 00353 1894 3033<br /> <br /> anad@mgirecruitment.com<br /> <br /> Do you think that one of your friends might be suitable for this position? Refer to us and you can win 150 Euro!<br /> <br /> If you want to find out more vacancies you are welcome to visit our website www.mgirecruitment.com or on our Facebook page www.facebook.com/mgirecruitment.]]>
http://www.toplanguagejobs.co.uk/job/4748802/German-Speakers-Work-for-a-famous-Airline-company-Czech-Republic-Customer-care
German and English Speakers needed in Brno - CS - Relocation package Salary: Attractive Salary + Relocation Package + Visa Assistance
Location: Czech Republic, Jihomoravsky, Brno, Brno
Languages: English, German
Posted: 22nd Mar 2015

Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> The interview process will be done by Skype and phone for candidates that are outside the Czech Republic.<br /> <br /> Location: Brno (Czech Republic)<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + We can help with visa for non EU nationals.<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution <br /> for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates) <br /> <br /> If you feel that you possess the relevant attributes and experience to join our dynamic team please contact Ana enclosing a copy of your up to date CV!<br /> <br /> Direct contact number: 00353 1894 3033<br /> <br /> anad@mgirecruitment.com<br /> <br /> Do you think that one of your friends might be suitable for this position? Refer to us and you can win 150 Euro!<br /> <br /> If you want to find out more vacancies you are welcome to visit our website www.mgirecruitment.com or on our Facebook page www.facebook.com/mgirecruitment.]]>
http://www.toplanguagejobs.co.uk/job/4748792/German-and-English-Speakers-needed-in-Brno-CS-Relocation-package