Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Tourism Ireland - Dutch Speakers Salary: 14976
Location: United Kingdom, Northern Ireland, Belfast
Languages: English, Dutch
Posted: 26th Jul 2016

Tourism Ireland Customer Service Agent â Dutch<br /> <br /> Location: Belfast, United Kingdom <br /> <br /> Diverse role available with Tourism Ireland!<br />     <br /> Tourism Ireland is responsible for marketing the island of Ireland overseas as a holiday destination by devising and delivering world-class marketing programmes in over 20 markets across the world. Tourism Ireland works in close co-operation with industry partners on the island of Ireland as well as the travel trade, online operators, media, air and sea carriers overseas to encourage consumers to Jump into Ireland. <br /> <br /> Concentrix supports Tourism Ireland to achieve their marketing targets through inspiring, engaging and informing potential visitors about the island of Ireland. We provide warm, friendly and personalised customer experience across voice, e-mail and social media platforms with particular focus on tone, quality and engagement. <br /> <br /> The ideal candidate must demonstrate the essential criteria for the role.  <br /> <br /> Essential Criteria<br /> â¢Â Â   Customer service experience (6-12 months minimum)<br /> â¢Â Â   Excellent written and spoken communication skills in English and Dutch<br /> â¢Â Â   Understanding of various social media platforms<br /> â¢Â Â   Ability to multitask<br /> â¢Â Â   Ability to manage and prioritise own workload<br /> â¢Â Â   Experience of working closely and cooperatively with a team to achieve targets<br /> â¢Â Â   Ability to engage on social media platforms with a friendly and appropriate tone <br /> â¢Â Â   Confidence in suggesting business improvement ideas to add value to our client and Concentrix <br /> â¢Â Â   Ability and willingness to adapt easily to change<br /> â¢Â Â   Positive attitude<br /> â¢Â Â   Passion for travel and the island of Ireland<br /> <br /> Desirable Criteria<br /> â¢Â Â   Extensive knowledge of the island of Ireland<br /> â¢Â Â   Experience of using social media for customer service and/or business purposes <br /> <br /> Hours of work:<br /> 40 Hours per week on a rotational shift pattern from Monday to Friday 8am â 11pm and Saturday 9:30am â 8pm. Your operational hours may be subject to change due to operational requirements.<br /> <br /> Salary: <br /> £7.20/hour (equivalent to annual salary of £14,976 per annum gross) taxes to be deducted. <br /> <br /> Benefits:<br /> â¢Â Â   Bright, modern and exciting place to work with excellent staff facilities <br /> â¢Â Â   Eye Care Provision<br /> â¢Â Â   Cycle to Work Scheme<br /> â¢Â Â   Childcare Vouchers<br /> â¢Â Â   Annual Reward & Recognition Ceremony <br /> â¢Â Â   Free cakes and fruit on a Friday <br /> â¢Â Â   Pension Scheme<br /> â¢Â Â   Team and Concentrix events<br /> <br /> RELOCATION PACKAGE (if applicable):<br /> <br /> â¢Â Â   Reimbursement of travel costs (up to £250 after passing probation)<br /> â¢Â Â   Accommodation provided on arrival in Belfast<br /> â¢Â Â   Relocation class on first day at Concentrix<br /> â¢Â Â   Ongoing relocation support]]>
http://www.toplanguagejobs.co.uk/job/6608662/Tourism-Ireland-Dutch-Speakers
French, German or Spanish International Magazine Sales Executive - Media B2... Salary: £24k + Uncapped Commission + On-Target Bonuses
Location: United Kingdom, London, Central London
Languages: English, Danish, Dutch, French, German, Norwegian, Portuguese, Russian, Spanish, Swedish, Swiss German
Posted: 26th Jul 2016

Required to sell advertising space in an international B2B magazine. Not essential, but being able to speak some French or German or Spanish an advantage.<br /> <br /> You mustâ¦<br /> <br /> ⢠love calling high level clients by 'phone?<br /> ⢠shine when it comes to motivating yourself and hitting targets?<br /> ⢠have some sales drive?<br /> ⢠speak English at a native level?<br /> ⢠want to mix with, speak to, and visit different nationalities and cultures?<br /> <br /> StudyTravel is the 'go to' of the study travel industry. We reach study travel agents in 127 countries via our print and digital media and at our conferences. Our buyers are educational institutions such as language schools, boarding schools and universities around the world.<br /> <br /> Please send your CV and brief covering letter to me by email via the button below, telling me why you want this job and to work for us. Please.. no agencies.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/6843652/International-Sales-Executive-Media-B2B-Telesales-French-German-or-Spa
Tourism Ireland - German Speakers Salary: 14976
Location: United Kingdom, Northern Ireland, Belfast, BT1
Languages: English, German
Posted: 26th Jul 2016

Tourism Ireland Customer Service Agent â German<br /> <br /> Location: Belfast, United Kingdom <br /> <br /> Diverse role available with Tourism Ireland!<br />     <br /> Tourism Ireland is responsible for marketing the island of Ireland overseas as a holiday destination by devising and delivering world-class marketing programmes in over 20 markets across the world. Tourism Ireland works in close co-operation with industry partners on the island of Ireland as well as the travel trade, online operators, media, air and sea carriers overseas to encourage consumers to Jump into Ireland. <br /> <br /> Concentrix supports Tourism Ireland to achieve their marketing targets through inspiring, engaging and informing potential visitors about the island of Ireland. We provide warm, friendly and personalised customer experience across voice, e-mail and social media platforms with particular focus on tone, quality and engagement. <br /> <br /> The ideal candidate must demonstrate the essential criteria for the role.  <br /> <br /> Essential Criteria<br /> â¢Â Â   Customer service experience (6-12 months minimum)<br /> â¢Â Â   Excellent written and spoken communication skills in English and German<br /> â¢Â Â   Understanding of various social media platforms<br /> â¢Â Â   Ability to multitask<br /> â¢Â Â   Ability to manage and prioritise own workload<br /> â¢Â Â   Experience of working closely and cooperatively with a team to achieve targets<br /> â¢Â Â   Ability to engage on social media platforms with a friendly and appropriate tone <br /> â¢Â Â   Confidence in suggesting business improvement ideas to add value to our client and Concentrix <br /> â¢Â Â   Ability and willingness to adapt easily to change<br /> â¢Â Â   Positive attitude<br /> â¢Â Â   Passion for travel and the island of Ireland<br /> <br /> Desirable Criteria<br /> â¢Â Â   Extensive knowledge of the island of Ireland<br /> â¢Â Â   Experience of using social media for customer service and/or business purposes <br /> <br /> Hours of work:<br /> 40 Hours per week on a rotational shift pattern from Monday to Friday 8am â 11pm and Saturday 9:30am â 8pm. Your operational hours may be subject to change due to operational requirements.<br /> <br /> Salary: <br /> £7.20/hour (equivalent to annual salary of £14,976 per annum gross) taxes to be deducted. <br /> <br /> Benefits:<br /> â¢Â Â   Bright, modern and exciting place to work with excellent staff facilities <br /> â¢Â Â   Eye Care Provision<br /> â¢Â Â   Cycle to Work Scheme<br /> â¢Â Â   Childcare Vouchers<br /> â¢Â Â   Annual Reward & Recognition Ceremony <br /> â¢Â Â   Free cakes and fruit on a Friday <br /> â¢Â Â   Pension Scheme<br /> â¢Â Â   Team and Concentrix events<br /> <br /> RELOCATION PACKAGE (if applicable):<br /> <br /> â¢Â Â   Reimbursement of travel costs (up to £250 after passing probation)<br /> â¢Â Â   Accommodation provided on arrival in Belfast<br /> â¢Â Â   Relocation class on first day at Concentrix<br /> â¢Â Â   Ongoing relocation support]]>
http://www.toplanguagejobs.co.uk/job/6603532/Tourism-Ireland-German-Speakers
Tourism Ireland - German Speaking Salary: £14,435 per annum gross
Location: United Kingdom, Northern Ireland, Belfast, BT1
Languages: English, German
Posted: 26th Jul 2016

Hours of work:<br /> 40 Hours per week on a rotational shift pattern from Monday to Friday 8am â 11pm and Saturday 9:30am â 8pm. Your operational hours may be subject to change due to operational requirements.<br /> <br /> Salary: <br /> £7.20/hour (equivalent to annual salary of £14,976 per annum gross) taxes to be deducted. <br /> <br /> Benefits:<br /> ⢠Bright, modern and exciting place to work with excellent staff facilities <br /> ⢠Eye Care Provision<br /> ⢠Cycle to Work Scheme<br /> ⢠Childcare Vouchers<br /> ⢠Annual Reward & Recognition Ceremony <br /> ⢠Free cakes and fruit on a Friday <br /> ⢠Pension Scheme<br /> ⢠Team and Concentrix events<br /> <br /> Relocation packages available.<br /> <br /> CONCENTRIX: About us<br /> A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. <br /> <br /> Based in 24 countries with a staff of more than 54,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/6276352/Tourism-Ireland-German-Speaking
Spa Therapist / Beautician (M/F) Salary: &nbsp;
Location: Africa
Languages: English, French
Posted: 25th Jul 2016

Established in 1950, Club Med was the first one to offer all-inclusive holidays. It has been constantly innovating over the last 60 years to become a reference within the travel industry with over 80 villages around the world and a cruise sailing ship, the Club Med2. Club Med offers now to its clients a new way of experiencing vacations in its upscale friendly and multicultural villages. <br /> Its success comes from its commitment to satisfy its clients and make them happy.<br /> To achieve this goal Club Med relies on the hard work and expertise of its staff, the G.Os( "Gentils Organisateurs", French for Kind Organisers). <br /> By working at Club Med you can make the most of your professional and personalabilities. Every day you will develop your skills through your job by working with knowledgeable teams and through relationships with our exceptional guests. You will live in a fantastic location and benefit from professional training as well as from the possibility to progress in your career. You will represent our image of friendly luxury by creating and sharing a world of happiness.<br /> <br /> * Welcoming clients and managing the spa treatments planning<br /> * Offering various types of treatments (californian, ayurvedic, hot stones, balinese...) according to the protocols of Club Med's partner brands<br /> * Ensuring the promotion, advice and sale of the services and personal care products in order to increase the spa's turnover<br /> * Collaboration with various services of the village (laundry, bar, restaurantâ¦)<br /> * Guaranteeing the respect of Club Med's hygiene and safety conditions, as well as the maintenance of Club Med property<br /> <br /> Temporary local G.O contract consistent with the host Country law. Rewarding Salary (fix variable). Attractive carrier plan thanks to training sessions recognized by top of the range spa and beauty brands such as Cinq Mondes, Carita, Decléor, L'Occitane or Payot. Accomodation and meals provided by the Club and other advantages connected with our Club Mediterranée group.<br /> <br /> Localisation : France entière<br /> <br /> * Availability and international mobility from 3 to 8 months<br /> * Beautician/Cosmetician certification mandatory<br /> * Working experience required<br /> * Good knowledge of different kinds of treatments, especially for the body and relaxation<br /> * Basic knowledge of French or knowledge of another foreign language<br /> Atouts<br /> * Dynamic<br /> * Performance oriented<br /> * Available<br /> * Good inter-personal skills<br /> * Eye for detail]]>
http://www.toplanguagejobs.co.uk/job/6684552/Spa-Therapist-Beautician-M-F
Sales Assistant (M/F) Salary: &nbsp;
Location: Africa
Languages: English, French
Posted: 25th Jul 2016

Established in 1950, Club Med was the first one to offer all-inclusive holidays. It has been constantly innovating over the last 60 years to become a reference within the travel industry with over 80 villages around the world and a cruise sailing ship, the Club Med2. Club Med offers now to its clients a new way of experiencing vacations in its upscale friendly and multicultural villages. <br /> Its success comes from its commitment to satisfy its clients and make them happy.<br /> To achieve this goal Club Med relies on the hard work and expertise of its staff, the G.Os( "Gentils Organisateurs", French for Kind Organisers). <br /> By working at Club Med you can make the most of your professional and personalabilities. Every day you will develop your skills through your job by working with knowledgeable teams and through relationships with our exceptional guests. You will live in a fantastic location and benefit from professional training as well as from the possibility to progress in your career. You will represent our image of friendly luxury by creating and sharing a world of happiness.<br /> <br /> Missions<br /> * Welcoming, advising and selling products matching our clients' needs and expectations.<br /> * Use the till.<br /> * Sales management (stocking and maintaining) according to Club Med's standards and merchandising procedures. <br /> * Promote and host business actions.<br /> * Respect Club Med's hygiene and safety rules and its holdings.<br /> <br /> <br /> <br /> <br /> <br /> <br /> Temporary local G.O contract consistent with the host Country law. Accommodation and meals provided by Club Med. Possibility to advance to a position as Club Med Boutique Manager. Accommodation and meals provided by the Club and other advantages connected with our Club Mediterranée group. Disclosure and Barring Service (DBS) check required (payable by applicant)<br /> <br /> Location : Europe &amp; Africa<br /> <br /> Profiles<br /> * Availability and international mobility from 3 to 8 months minimum.<br /> * Sales NVQ level 2/3 or similar certification.<br /> * Knowledge of retail, stock management and/or restocking. <br /> * Comfortable with an upmarket and international clientele.<br /> * Fluent French mandatory and other foreign language is a plus.<br /> <br /> Assets<br /> * Results-oriented approach<br /> * Energetic<br /> * Analytical mind<br /> * Strong customer service<br /> * Interpersonal skills]]>
http://www.toplanguagejobs.co.uk/job/6441202/Sales-Assistant-M-F
Spa Therapist / Beautician (M/F) Salary: &nbsp;
Location: Africa
Languages: English, French
Posted: 25th Jul 2016

Established in 1950, Club Med was the first one to offer all-inclusive holidays. It has been constantly innovating over the last 60 years to become a reference within the travel industry with over 80 villages around the world and a cruise sailing ship, the Club Med2. Club Med offers now to its clients a new way of experiencing vacations in its upscale friendly and multicultural villages. <br /> Its success comes from its commitment to satisfy its clients and make them happy.<br /> To achieve this goal Club Med relies on the hard work and expertise of its staff, the G.Os( "Gentils Organisateurs", French for Kind Organisers). <br /> By working at Club Med you can make the most of your professional and personalabilities. Every day you will develop your skills through your job by working with knowledgeable teams and through relationships with our exceptional guests. You will live in a fantastic location and benefit from professional training as well as from the possibility to progress in your career. You will represent our image of friendly luxury by creating and sharing a world of happiness.<br /> <br /> * Welcoming clients and managing the spa treatments planning<br /> * Offering various types of treatments (Californian, ayrvedic, hot stones, Balinese...) according to the protocols of Club Med's partner brands<br /> * Ensuring the promotion, advice and sale of the services and personal care products in order to increase the spa's turnover<br /> * Collaboration with various services of the village (laundry, bar, restaurantâ¦)<br /> * Guaranteeing the respect of Club Med's hygiene and safety conditions, as well as the maintenance of Club Med property<br /> <br /> Temporary local G.O contract consistent with the host Country law. Rewarding Salary (fix variable). Attractive carrier plan thanks to training sessions recognized by top of the range spa and beauty brands such as Cinq Mondes, Carita, Decléor, L'Occitane or Payot. Accomodation and meals provided by the Club and other advantages connected with our Club Mediterranée group.<br /> <br /> Localisation : France entière<br /> <br /> * Availability and international mobility from 3 to 8 months<br /> * Beautician/Cosmetician certification mandatory<br /> * Working experience required<br /> * Good knowledge of different kinds of treatments, especially for the body and relaxation<br /> * Basic knowledge of French or knowledge of another foreign language<br /> Atouts<br /> * Dynamic<br /> * Performance oriented<br /> * Available<br /> * Good inter-personal skills<br /> * Eye for detail]]>
http://www.toplanguagejobs.co.uk/job/7047832/Spa-Therapist-Beautician-M-F
Sailing Instructor (M/F) Salary: &nbsp;
Location: Africa
Languages: English
Posted: 25th Jul 2016

Established in 1950, Club Med was the first one to offer all-inclusive holidays. It has been constantly innovating over the last 60 years to become a reference within the travel industry with over 80 villages around the world and a cruise sailing ship, the Club Med2. Club Med offers now to its clients a new way of experiencing vacations in its upscale friendly and multicultural villages. <br /> Its success comes from its commitment to satisfy its clients and make them happy.<br /> To achieve this goal Club Med relies on the hard work and expertise of its staff, the G.Os( "Gentils Organisateurs", French for Kind Organisers). <br /> By working at Club Med you can make the most of your professional and personalabilities. Every day you will develop your skills through your job by working with knowledgeable teams and through relationships with our exceptional guests. You will live in a fantastic location and benefit from professional training as well as from the possibility to progress in your career. You will represent our image of friendly luxury by creating and sharing a world of happiness.<br /> <br /> * Teaching group or individual classes, from beginner to competition level<br /> * Ensuring the safety of children and adults by informing them about navigation areas<br /> * Guaranteeing the service quality and the activity promotion within the village<br /> * Guaranteeing the respect of Club Med's hygiene and safety conditions, as well as the maintenance of Club Med property<br /> <br /> Temporary local G.O contract consistent with the host Country law. Accommodation and meals provided by the Club and other advantages connected with our Club Mediterranée group. Disclosure and Barring Service (DBS) check required (payable by applicant)<br /> <br /> Localisation : France entière<br /> <br /> * Availability and international mobility from 5 to 8 months minimum<br /> * Sailing instructor qualification or similar certification preferred <br /> * RYA powerboat level 2 certificate<br /> * Experience in this position mandatory<br /> * Basic knowledge of French or knowledge of another foreign language<br /> Atouts<br /> * Professional<br /> * Responsible<br /> * Enthusiastic <br /> * Available<br /> * Educational]]>
http://www.toplanguagejobs.co.uk/job/7048332/Sailing-Instructor-M-F
Finnish Speaking Travel Consultant Salary: Competitive salary
Location: Estonia
Languages: English, Finnish
Posted: 22nd Jul 2016

Sutherland Global Services<br /> <br /> Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the United States, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Malaysia, Philippines, India and China. For more information, visit www.sutherlandglobal.com<br /> <br /> Blue Travel Services is one of Sutherland's new projects and its hiring enthusiastic people to join our young team!<br /> <br /> We are a contact center, with responsibility to offer sales and support services to an airline customers over the phone and e-mail.<br /> <br /> We provide customer care management services for clients in Europe and North America, with 24 h /7 days a week operations and over 120 multi-lingual staff members.<br /> <br /> <br /> Requirements <br /> â¢Excellent command of the two languages<br /> â¢Excellent communication skills, you know how to listen and have a desire to help<br /> â¢Very comfortable working with computer<br /> â¢Interested in the airline and travel business<br /> â¢Can work full time<br /> â¢Prefer to work in evening and night shifts<br /> <br /> We offer <br /> â¢experience in working in an international environment at an international company<br /> â¢good working environment in Tallinn city center<br /> â¢training provided by the company<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4557972/TRAVEL-CONSULTANT-WITH-FINNISH-AND-ENGLISH-LANGUAGE
Sales Assistant (M/F) Salary: &nbsp;
Location: Africa
Languages: English, French
Posted: 25th Jul 2016

Established in 1950, Club Med was the first one to offer all-inclusive holidays. It has been constantly innovating over the last 60 years to become a reference within the travel industry with over 80 villages around the world and a cruise sailing ship, the Club Med2. Club Med offers now to its clients a new way of experiencing vacations in its upscale friendly and multicultural villages. <br /> Its success comes from its commitment to satisfy its clients and make them happy.<br /> To achieve this goal Club Med relies on the hard work and expertise of its staff, the G.Os( "Gentils Organisateurs", French for Kind Organisers). <br /> By working at Club Med you can make the most of your professional and personalabilities. Every day you will develop your skills through your job by working with knowledgeable teams and through relationships with our exceptional guests. You will live in a fantastic location and benefit from professional training as well as from the possibility to progress in your career. You will represent our image of friendly luxury by creating and sharing a world of happiness.<br /> <br /> Missions<br /> * Welcoming, advising and selling products matching our clients' needs and expectations.<br /> * Use the till.<br /> * Sales management (stocking and maintaining) according to Club Med's standards and merchandising procedures. <br /> * Promote and host business actions.<br /> * Respect Club Med's hygiene and safety rules and its holdings.<br /> <br /> <br /> <br /> <br /> <br /> <br /> Temporary local G.O contract consistent with the host Country law. Accommodation and meals provided by Club Med. Possibility to advance to a position as Club Med Boutique Manager. Accommodation and meals provided by the Club and other advantages connected with our Club Mediterranée group. Disclosure and Barring Service (DBS) check required (payable by applicant)<br /> <br /> Location : Europe &amp; Africa<br /> <br /> Profiles<br /> * Availability and international mobility from 3 to 8 months minimum.<br /> * Sales NVQ level 2/3 or similar certification.<br /> * Knowledge of retail, stock management and/or restocking. <br /> * Comfortable with an upmarket and international clientele.<br /> * Fluent French mandatory and other foreign language is a plus.<br /> <br /> Assets<br /> * Results-oriented approach<br /> * Energetic<br /> * Analytical mind<br /> * Strong customer service<br /> * Interpersonal skills]]>
http://www.toplanguagejobs.co.uk/job/6690152/Sales-Assistant-M-F
Freelance Pashto Interpreter - Derby Salary: 10-15 per hour
Location: United Kingdom, East Midlands, Nottinghamshire, Derby
Languages: English, Pashto
Posted: 18th Jul 2016

DA Languages are looking for Interpreters to work in and around the Derby area.<br /> <br /> Are you looking for a job that is as flexible as you are?<br /> <br /> Are you someone who is fluent in both English and Pashto?<br /> <br /> DA Languages are a well established Language Service Provider based in the Northwest with a database of over 11,000 mother tongue interpreters and we are looking to expand this. We provide interpreters in a number of situations such as hospital appointments, family planning, social home visits and police arrests.<br /> <br /> If you are interested in joining us please contact our recruitment team via email at recruitment@dalanguages.co.uk]]>
http://www.toplanguagejobs.co.uk/job/5665132/Freelance-Pashto-Interpreter-Derby
Freelance Mandinka Interpreter - Nottingham Salary: 10-15 per hour
Location: United Kingdom, East Midlands, Nottinghamshire, Nottingham
Languages: English, Other Languages
Posted: 18th Jul 2016

Are you an interpreter who lives in or around Nottingham?<br /> <br /> We are currently recruiting new Mandinka freelance interpreters in Hull. Hours of work are flexible, as this is a freelance position. Interpreters will need to hold either a Standard or Enhanced DBS certificate. If you do not have one, you can apply for one through us.<br /> <br /> Applicants will need to be fluent in English and Mandinka. Interpreters will work in a variety of situations including Social Services, meetings, and various Public and Private Sector organisations in your area.<br /> <br /> To apply, Simply send us your CV, giving details of your language skills and any relevant experience.<br /> <br /> DA Languages are a South-Manchester based translation and interpretation agency, which has been established since 1998 who offer language services across the UK. We offer interpreting services in over 500 languages and dialects. Add to this an extensive database of 11,000 Mother Tongue Interpreters/Translators; this makes us one of the major players in the language industry in the North West.<br /> <br /> We are also very interested in rarer languages and dialects, so please let us know if you speak any! <br /> <br /> Please let us know if you hold any qualifications in interpreting (e.g. DPSI, Community Interpreting, National Register listed, etc.)<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5665012/Freelance-Mandinka-Interpreter-Nottingham
Freelance Somali Interpreter - Nottingham Salary: 10-15 per hour
Location: United Kingdom, East Midlands, Nottinghamshire, Nottingham
Languages: English, Mandarin
Posted: 18th Jul 2016

Are you an interpreter who lives in or around Nottingham?<br /> <br /> We are currently recruiting new Mandarin freelance interpreters in Hull. Hours of work are flexible, as this is a freelance position. Interpreters will need to hold either a Standard or Enhanced DBS certificate. If you do not have one, you can apply for one through us.<br /> <br /> Applicants will need to be fluent in English and Mandarin. Interpreters will work in a variety of situations including Social Services, meetings, and various Public and Private Sector organisations in your area.<br /> <br /> To apply, Simply send us your CV, giving details of your language skills and any relevant experience.<br /> <br /> DA Languages are a South-Manchester based translation and interpretation agency, which has been established since 1998 who offer language services across the UK. We offer interpreting services in over 500 languages and dialects. Add to this an extensive database of 11,000 Mother Tongue Interpreters/Translators; this makes us one of the major players in the language industry in the North West.<br /> <br /> We are also very interested in rarer languages and dialects, so please let us know if you speak any! <br /> <br /> Please let us know if you hold any qualifications in interpreting (e.g. DPSI, Community Interpreting, National Register listed, etc.)<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5664992/Freelance-Somali-Interpreter-Nottingham
Freelance Latvian Interpreter - Derby Salary: 10-15 per hour
Location: United Kingdom, East Midlands, Nottinghamshire, Derby
Languages: English, Latvian
Posted: 18th Jul 2016

DA Languages are looking for Interpreters to work in and around the Derby area.<br /> <br /> Are you looking for a job that is as flexible as you are?<br /> <br /> Are you someone who is fluent in both English and Latvian?<br /> <br /> DA Languages are a well established Language Service Provider based in the Northwest with a database of over 11,000 mother tongue interpreters and we are looking to expand this. We provide interpreters in a number of situations such as hospital appointments, family planning, social home visits and police arrests.<br /> <br /> If you are interested in joining us please contact our recruitment team via email at recruitment@dalanguages.co.uk]]>
http://www.toplanguagejobs.co.uk/job/5665102/Freelance-Latvian-Interpreter-Derby
Call Center - Customer Support Specialist - Italian Thailand Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Italian
Posted: 26th Jul 2016

Contact Center - Customer Support Specialist - Italian & English Speaking Bangkok, Thailand<br /> <br /> <br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN BANGKOK, THAILAND You must be willing to relocate there if you are interested in this role. Full relocation assistance and visa sponsorship is provided.<br /> <br /> <br /> <br /> Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology?<br /> <br /> We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Bangkok offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Italian and English we would love to hear from you! <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * To deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email)<br /> * Understand and deliver business strategies and improve customer services through the execution of self-service<br /> * Accountable for meeting individual and team goals (KPIs)<br /> * Continuously identify work process improvements and communicate to Team Leaders and (or) Manager<br /> <br /> <br /> <br /> Requirements:<br /> <br /> <br /> <br /> * MUST have good command of spoken and written Italian language (level B2 or higher according to The Common European Framework ) + Good English communication skills<br /> * At least 2 years of working experience in the related field is required for visa processing purposes.<br /> * Immaculate telephone manners and communication skills.<br /> * Excellent listening skills, critical-thinker with attention to detail.<br /> * Minimum typing speed of 35 words per minute<br /> * Willing to work on rotating shifts, public holidays, and weekends<br /> * Ability to work in both a team environment and independently<br /> * Demonstrate high degree of integrity and confidentiality<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * 5-day work week<br /> * Competitive salary<br /> * 4 weeks' paid training<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities at any of our office locations globally<br /> * Work culture: balance in work and life<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> * Strategic office location at City Centre, Bangkok<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/7062232/Call-Center-Customer-Support-Specialist-Italian-Thailand
Call Center - Customer Support Specialist - Spanish Thailand Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Spanish
Posted: 26th Jul 2016

Contact Center - Customer Support Specialist - Spanish Speaking Bangkok, Thailand<br /> <br /> <br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN BANGKOK, THAILAND You must be willing to relocate there if you are interested in this role. Full relocation assistance and visa sponsorship is provided.<br /> <br /> <br /> <br /> Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology?<br /> <br /> We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Bangkok offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Spanish and English we would love to hear from you! <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * To deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email)<br /> * Understand and deliver business strategies and improve customer services through the execution of self-service<br /> * Accountable for meeting individual and team goals (KPIs)<br /> * Continuously identify work process improvements and communicate to Team Leaders and (or) Manager<br /> <br /> <br /> <br /> Requirements:<br /> <br /> <br /> <br /> * MUST have good command of spoken and written Spanish language (level B2 or higher according to The Common European Framework ) + Good English communication skills<br /> * At least 2 years of working experience in the related field is required for visa processing purposes.<br /> * Immaculate telephone manners and communication skills.<br /> * Excellent listening skills, critical-thinker with attention to detail.<br /> * Minimum typing speed of 35 words per minute<br /> * Willing to work on rotating shifts, public holidays, and weekends<br /> * Ability to work in both a team environment and independently<br /> * Demonstrate high degree of integrity and confidentiality<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * 5-day work week<br /> * Competitive salary<br /> * 4 weeks' paid training<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities at any of our office locations globally<br /> * Work culture: balance in work and life<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> * Strategic office location at City Centre, Bangkok<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/7062252/Call-Center-Customer-Support-Specialist-Spanish-Thailand
Partner Relationship Manager - Hotels - Japanese Taiwan Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Japanese
Posted: 8th Jul 2016

Partner Relationship Manager - Hotels - Japanese and English Language TW-Taipei City<br /> <br /> <br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN TAPEI CITY! You must be willing to relocate to Taiwan if you are interested in this role. Full relocation assistance and visa sponsorship is provided.<br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 250,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> Partner Relationship Manager is a business development role of the this firm's Affiliate Partner products. It involves working with a wide selection of third parties to help drive hotel sales through diverse distribution channels. Affiliate Partner Products are online hotel-booking solutions for partners to help monetize their own traffic with ancillary revenue or to provide extra value to their customers through hotel discounts and promotions.<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Generation of partner leads<br /> * Ownership of the marketing process from deal negotiation to deal closure<br /> * Implementation of Partner solutions<br /> * Approval of deals through internal best practices including Legal, Finance, IT<br /> * Building long-term relationships with partners<br /> * Strategic planning and optimization of partnerships<br /> * Involvement with media and PR in the local markets<br /> * Marketing of the Affiliate Partner program in the local market<br /> * Looking for innovative business development opportunities in the market<br /> <br /> <br /> <br /> Qualifications:<br /> <br /> Required Skills<br /> <br /> * Proven marketing track record<br /> * 3+ years of work experience<br /> * Demonstrated consumer and client orientated mindset with preference for candidates from e-commerce or travel sector<br /> * Good understanding of the Internet trends<br /> * Experience in interacting with external senior level executives<br /> * Demonstrated ability to learn fast and understand software products<br /> * Business development and deal negotiation experience is a plus<br /> * Native-level Japanese speaker<br /> * Fluent in English with strong communication skills<br /> <br /> Personality or Traits:<br /> <br /> * Self-motivated<br /> * Able to multi-task and work under pressure<br /> * Able to work independently<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/7014282/Partner-Relationship-Manager-Hotels-Japanese-Taiwan
Product Owner / Japanese Market / Japanese Speaking - (Bangkok) Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Japanese
Posted: 26th Jul 2016

Japanese speaking Product Owner / Product Manager - Japanese Market - (Bangkok)<br /> <br /> Please note this role is based in Bangkok, Thailand. Our client is very keen to hear from individuals who are willing to relocate. They offer very comprehensive salary package but full relocation and visa sponsorship. <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 250,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travellers. <br /> <br /> Role:<br /> <br /> Reporting directly to the VP of Product and based in Bangkok, this companies Product Owners are responsible for defining the overall strategy and goals for my client's various products, including the website, mobile applications and mobile website, email marketing, as well as advanced internal products and tools such as algorithmic PPC bidding systems and pricing software. POs drive the relentless innovation required to stay ahead in an extremely dynamic and competitive industry. Product Owners will create and maintain a product roadmap and will be responsible for communication with all stakeholders (business heads, marketing, developers, and senior management) to ensure that products continue to perform at the highest possible level and serve the needs of their many customer groups.<br /> <br /> A Product Owner will see the big picture and the small detail at the same time. He or she will understand the broad needs of the business, scan the competitive landscape in which their product operates, spot trends and technical developments and update the product roadmap as needed. At the same time, he or she will understand every detail of the product from design to functionality to usability. They will need to understand various ecommerce metrics and concepts very well - conversion, repeat rates, ROI, site performance metrics, bounce rates, return on investment, etc.<br /> <br /> In summary, you can expect to work on the cutting edge of technology, data, digital marketing, algorithmic decision-making and consumer psychology - all at a scale that very few ecommerce companies in the world today can offer.<br /> <br /> Responsibilities:<br /> <br /> Our client's Product Owners interact with C-Level executives all day, every day and are empowered to create, measure and improve every aspect of the business with very little overhead or bureaucracy.<br /> <br /> * Study processes and systems to analyze effectiveness of our organization to maximize our growth in identified strategic markets<br /> * Establish performance benchmark for each business drivers that caters to the characteristics of the strategic market, according to the needs of inbound, outbound and domestic travel segments<br /> * Develop reports to illustrate the "health level" of each business drivers and how each of them is related to the business's bottom line<br /> * Identify business needs through detail investigation into business practice of competition, local business practice, customer behavior<br /> * Identify gaps between business needs and business practice to provide recommendations on solutions that results in new or changed process, technology, human resources, business partners<br /> * Clearly illustrate the opportunity cost and upside in each initiative<br /> * Converting strategic goals into operational tasks<br /> * Working with graphic designers to create and maintain consistent, branded look and feel across all products<br /> * Defining navigational flow and user experience on the site, apps, etc.<br /> * Making proposals to senior management regarding implications of proposed plans<br /> * Developing and implementing administrative and operational matters ensuring achievement of objectives<br /> * Defining KPIs for all projects and evaluating the success of a project.<br /> * Evaluating risks and tradeoffs associated with each course of action<br /> * Working closely with users to ensure all projects meet business needs<br /> <br /> Requirements:<br /> <br /> * Fluent in both English and Japanese<br /> * MBA or advanced Math, Computer Science or Statistics degree preferred<br /> * Previous experience in a similar role<br /> * Proven ability to leverage analytics and quantitative methods to inform and influence decision-making<br /> * Experience with emerging data-mining technology<br /> * Experience working in a fast-paced and high growth environment<br /> * Experience and passion for web design, functionality and testing<br /> * Enthusiasm to develop engineered processes and technologies and to apply innovative solutions to make organizational improvements while encouraging creative thinking and innovation<br /> * Ability to motivate and inspire development teams to achieve beyond what they imagined possible<br /> * Entrepreneurial and analytical; effective at managing change in a fast-moving and constantly evolving business<br /> * Experience with the latest internet trends and technologies<br /> <br /> In addition, the ideal candidate will demonstrate the following competencies and skill sets:<br /> <br /> * Relentless curiosity and an urge to innovate, measure and improve<br /> * Openness to change and new information<br /> * Proven skills in recruitment and leadership<br /> * Hands-on mentality<br /> * Process oriented and strong problem-solving skills<br /> * Capacity to identify and keep up to date on relevant global trends<br /> * Collaborative and consensual approach.<br /> * Commitment to 'speed wins' philosophy<br /> * Sense of humor, humility<br /> <br /> If this role sounds like it's for you please send us your CV right now. Our client will be starting interviews imminently.]]>
http://www.toplanguagejobs.co.uk/job/7062412/Product-Owner-Japanese-Market-Japanese-Speaking-Bangkok
Contact Center - Team Leader - Russian Speaker Budapest Salary: negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Russian
Posted: 26th Jul 2016

Contact Center - Team Leader - Russian Speaker Budapest<br /> <br /> <br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN BUDAPEST, HUNGARY You must be willing to relocate there if you are interested in this role. <br /> <br /> <br /> <br /> Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology?<br /> <br /> We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Leader, you will support both determined business objectives (KPIs) as well as acting as a motivator and decision maker to ensure that the group is working efficiently and in unity. <br /> <br /> In this position, you will work closely with the operations management team and other departments within our client's Customer Experience Group (CEG) to support their contact center. The team leader of operations will provide directions, instructions and guidance to the customer care specialists to achieve a certain goal. You will understand the team members' strengths, weaknesses and motivations.<br /> <br /> The position requires you to provide extensive coaching to our Russian-speaking contact center agents as well as provide valuable input on processes to our operations team.<br /> <br /> You will also be expected to contribute with ideas for continuous organizational and employee skills development but also at the global level impacting their international contact center network.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a leading global online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Bangkok offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Russian and English we would love to hear from you! <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Continuously monitor the traffic & highlight discrepancies and take actions on spot if needed to ensure that service levels are met<br /> * Provide constructive feedback - Coach, mentor, motivate and evaluate the performance of the team on a regular basis.<br /> * Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success.<br /> * Ensure the proper and effective implementation of new and existing customer service structures & procedures<br /> * Understand & analyze traffic reports, proactively make suggestions for improvement<br /> * Monitor team attendance, document infractions and implement corrective action<br /> * Assist with planning/organizing the proper coverage & align staffing<br /> * Supervise the quality assurance process and related training of staff members to ensure quality customer service.<br /> * Participate in recruitment activities (screening, interviewing)<br /> * Act as a backup of Operations Manager if needed<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * At least 3 years of supervisory/team lead experience in a BPO / contact center environment<br /> * Experience in managing at least a group of 15-20 people in an inbound contact center set up<br /> * Excellent Russian communication skills (verbal & written). Additional European Language a plus<br /> * Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance.<br /> * Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments<br /> * Must be able to handle multiple projects and effectively manage different timelines<br /> * Proven experience and knowledge in effective hiring, training, coaching and people management practices<br /> * Experience in managing remote teams is an advantage<br /> * Proficiency in Microsoft products including Word, Excel and PowerPoint<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive salary<br /> * Young and dynamic multinational team<br /> * Possibility to travel<br /> * Career opportunity regarding lateral moves within Travel Operations teams and global locations as well as other departments within the company<br /> * Continuous learning & development through corporate training programs<br /> * Modern working environment in the heart of the city<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/7062262/Contact-Center-Team-Leader-Russian-Speaker-Budapest
Aviation Security Officer Salary: £7.30 - £8 per hour
Location: United Kingdom, Yorkshire, West Yorkshire, Leeds
Languages: English
Posted: 11th Jul 2016

Aviation Security Agent - Leeds Bradford Airport - &#163;7.30 <br /> <br /> Leeds Bradford Airport<br /> <br /> Search Consultancy is currently recruiting for Aviation Security Agents on behalf of a well known company within Leeds Bradford Airport. <br /> <br /> As an Aviation Security Agent your Main Accountabilities and Duties will be:<br /> * Searching passengers and their luggage and using testing equipment<br /> * Preparing passengers for the security process and loading bags for x-ray<br /> * X-ray screening duties if required<br /> * Maintain high level of professional customer service at all times.<br /> <br /> The Successful Candidate:<br /> Previous Security Agent experience is desired but not essential. <br /> GCSE or equivalent at grade C or above in English and Mathematics.<br /> Right to work in the UK, VALID photo ID Passport/Driving Licence, Proof of NI.<br /> Not colour blind<br /> Need to provide a full five year reference history, a UK Criminal Record Check, Overseas Criminal Record Check where applicable and will also need to undertake General Security Awareness Training before starting work<br /> Essential to drive and have own transport to and from Leeds Bradford Airport<br /> MUST NOT have any unspent criminal convictions<br /> Over 18 years of age]]>
http://www.toplanguagejobs.co.uk/job/7020982/Aviation-Security-Officer
Customer Service Specialist - Chinese & English TH-Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Cantonese, Mandarin
Posted: 4th Jul 2016

Customer Service Specialist - Chinese & English TH-Bangkok<br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN BANGKOK, THAILAND - To apply you must be eligible to work there and willing to relocate.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is one of the fastest-growing online hotel platforms worldwide. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Malaysia offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English and Mandarin, we would love to hear from you! <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email).<br /> * Professionally handle high volume of inquiries from clients and customers.<br /> * You will be accountable for meeting individual (KPIs) and team goals.<br /> * Understand and deliver business strategies and improve customer services through the execution of self-service.<br /> * Continuously identify work process improvements.<br /> * Communicate to Team Leaders and (or) Manager.<br /> * Perform office-based administrative duties whenever required.<br /> * Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.<br /> * Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> We are looking for individuals that have an excellent command of spoken and written English and Chinese, with the ability to converse fluently in Cantonese.<br /> <br /> <br /> <br /> Experience in customer service roles is desirable but not essential, fresh graduates are also encouraged to apply.<br /> <br /> * Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.<br /> * Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.<br /> * Analytical thinking and high problem-solving skills.<br /> * Stress tolerance and able to work under pressured environment.<br /> * Willing to work in shift rotations (am/pm/midnight shift) to ensure 24/7 service levels.<br /> * Able to work on public holidays (including CNY) and weekends.<br /> * Required to have own transportation arrangement because this is a 24 hour operations.<br /> <br /> Please Note: you must be eligible to work in Thailand to be considered for this role<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * An attractive annual salary + shift allowance + 50% subsidized parking rates (above market rate)<br /> * A 5 day working week, any 5 day of the week<br /> * Medical coverage (outpatient and inpatient)<br /> * 4 weeks' comprehensive paid training<br /> * Attractive staff discount - discounted hotel accommodation anywhere in the world!<br /> * Leadership development<br /> * International relocation opportunities are available!<br /> * Dress code - smart and casual every day!<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/6919682/Customer-Service-Specialist-Chinese-English-TH-Bangkok
Product Owner / Japanese Market / Japanese Speaking - (Bangkok) Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Japanese
Posted: 4th Jul 2016

Japanese speaking Product Owner / Product Manager - Japanese Market - (Bangkok)<br /> <br /> Please note this role is based in Bangkok, Thailand. Our client is very keen to hear from individuals who are willing to relocate. They offer very comprehensive salary package but full relocation and visa sponsorship. <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 250,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travellers. <br /> <br /> Role:<br /> <br /> Reporting directly to the VP of Product and based in Bangkok, this companies Product Owners are responsible for defining the overall strategy and goals for my client's various products, including the website, mobile applications and mobile website, email marketing, as well as advanced internal products and tools such as algorithmic PPC bidding systems and pricing software. POs drive the relentless innovation required to stay ahead in an extremely dynamic and competitive industry. Product Owners will create and maintain a product roadmap and will be responsible for communication with all stakeholders (business heads, marketing, developers, and senior management) to ensure that products continue to perform at the highest possible level and serve the needs of their many customer groups.<br /> <br /> A Product Owner will see the big picture and the small detail at the same time. He or she will understand the broad needs of the business, scan the competitive landscape in which their product operates, spot trends and technical developments and update the product roadmap as needed. At the same time, he or she will understand every detail of the product from design to functionality to usability. They will need to understand various ecommerce metrics and concepts very well - conversion, repeat rates, ROI, site performance metrics, bounce rates, return on investment, etc.<br /> <br /> In summary, you can expect to work on the cutting edge of technology, data, digital marketing, algorithmic decision-making and consumer psychology - all at a scale that very few ecommerce companies in the world today can offer.<br /> <br /> Responsibilities:<br /> <br /> Our client's Product Owners interact with C-Level executives all day, every day and are empowered to create, measure and improve every aspect of the business with very little overhead or bureaucracy.<br /> <br /> * Study processes and systems to analyze effectiveness of our organization to maximize our growth in identified strategic markets<br /> * Establish performance benchmark for each business drivers that caters to the characteristics of the strategic market, according to the needs of inbound, outbound and domestic travel segments<br /> * Develop reports to illustrate the "health level" of each business drivers and how each of them is related to the business's bottom line<br /> * Identify business needs through detail investigation into business practice of competition, local business practice, customer behavior<br /> * Identify gaps between business needs and business practice to provide recommendations on solutions that results in new or changed process, technology, human resources, business partners<br /> * Clearly illustrate the opportunity cost and upside in each initiative<br /> * Converting strategic goals into operational tasks<br /> * Working with graphic designers to create and maintain consistent, branded look and feel across all products<br /> * Defining navigational flow and user experience on the site, apps, etc.<br /> * Making proposals to senior management regarding implications of proposed plans<br /> * Developing and implementing administrative and operational matters ensuring achievement of objectives<br /> * Defining KPIs for all projects and evaluating the success of a project.<br /> * Evaluating risks and tradeoffs associated with each course of action<br /> * Working closely with users to ensure all projects meet business needs<br /> <br /> Requirements:<br /> <br /> * Fluent in both English and Japanese<br /> * MBA or advanced Math, Computer Science or Statistics degree preferred<br /> * Previous experience in a similar role<br /> * Proven ability to leverage analytics and quantitative methods to inform and influence decision-making<br /> * Experience with emerging data-mining technology<br /> * Experience working in a fast-paced and high growth environment<br /> * Experience and passion for web design, functionality and testing<br /> * Enthusiasm to develop engineered processes and technologies and to apply innovative solutions to make organizational improvements while encouraging creative thinking and innovation<br /> * Ability to motivate and inspire development teams to achieve beyond what they imagined possible<br /> * Entrepreneurial and analytical; effective at managing change in a fast-moving and constantly evolving business<br /> * Experience with the latest internet trends and technologies<br /> <br /> In addition, the ideal candidate will demonstrate the following competencies and skill sets:<br /> <br /> * Relentless curiosity and an urge to innovate, measure and improve<br /> * Openness to change and new information<br /> * Proven skills in recruitment and leadership<br /> * Hands-on mentality<br /> * Process oriented and strong problem-solving skills<br /> * Capacity to identify and keep up to date on relevant global trends<br /> * Collaborative and consensual approach.<br /> * Commitment to 'speed wins' philosophy<br /> * Sense of humor, humility<br /> <br /> If this role sounds like it's for you please send us your CV right now. Our client will be starting interviews imminently.]]>
http://www.toplanguagejobs.co.uk/job/6918792/Product-Owner-Japanese-Market-Japanese-Speaking-Bangkok
Customer Support Specialist - English MY-Kuala Lumpur Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 4th Jul 2016

Customer Support Specialist - English MY-Kuala Lumpur<br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN KULA LUMPUR, MALYSIA You must be willing to relocate there if you are interested in this role. Full relocation assistance and visa sponsorship is provided.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Malaysia offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English we would love to hear from you! <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email).<br /> * Professionally handle high volume of inquiries from clients and customers.<br /> * You will be accountable for meeting individual (KPIs) and team goals.<br /> * Understand and deliver business strategies and improve customer services through the execution of self-service.<br /> * Continuously identify work process improvements.<br /> * Communicate to Team Leaders and (or) Manager.<br /> * Perform office-based administrative duties whenever required.<br /> * Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.<br /> * Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> We are looking for individuals that have an excellent command of spoken and written English.<br /> <br /> <br /> <br /> Experience in customer service roles is desirable but not essential, fresh graduates are also encouraged to apply.<br /> <br /> * Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.<br /> <br /> * Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.<br /> <br /> * Analytical thinking and high problem-solving skills.<br /> * Stress tolerance and able to work under pressured environment.<br /> * Willing to work in shift rotations (am/pm/midnight shift) to ensure 24/7 service levels.<br /> * Able to work on public holidays (including CNY) and weekends.<br /> * Required to have own transportation arrangement because this is a 24 hour operations.<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * An attractive annual salary + shift allowance + 50% subsidized parking rates (above market rate)<br /> * A 5 day working week, any 5 day of the week<br /> * Medical coverage (outpatient and inpatient)<br /> * 4 weeks' comprehensive paid training<br /> * Attractive staff discount - discounted hotel accommodation anywhere in the world!<br /> * Leadership development<br /> * International relocation opportunities are available!<br /> * Dress code - smart and casual every day!<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/6627282/Customer-Support-Specialist-English-MY-Kuala-Lumpur
Customer Support Specialist - English & Chinese CN-Shanghai Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 4th Jul 2016

Customer Support Specialist - English & Chinese CN-Shanghai<br /> <br /> <br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN SHANGHAI, CHINA - To apply you must be eligible to work there and willing to relocate.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> We are recruiting for Customer Support Specialists to be based in our client's Shanghai office! This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English and Mandarin, we would love to hear from you!<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Deliver excellent customer service and manage the needs of our customers (guests and partners) through a range of communication channels (phone and email)<br /> * Continuously identify work process improvements and communicate to Team Leaders and (or) Manager<br /> * Accountable for meeting individual (KPIs) and team goals<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * 1-2 years' experience in customer service - fresh graduates are also welcome to apply<br /> * Good command of English and Mandarin (spoken, read & write)<br /> * Excellent telephone manners and communication skills<br /> * Must be able to work in shift rotations and even public holidays to ensure we provide 24/7 service to customers<br /> * Ability to work under stressful and pressured environment<br /> * Independent and able to work under minimal supervision<br /> * High degree of integrity and confidentiality<br /> * Computer literate<br /> <br /> Please Note: you must be eligible to work in China to be considered for this role<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Attractive annual salary with comprehensive benefits<br /> * Insurance coverage<br /> * 5-day work week<br /> * 4 weeks comprehensive training in Bangkok/Kuala Lumpur<br /> * Performance bonus<br /> * Discounted hotel accommodation anywhere in the world!<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/6626972/Customer-Support-Specialist-English-Chinese-CN-Shanghai
Production Co-Ordinator Salary: £25000 - £28000 per annum + Pension 9%
Location: United Kingdom, North West, Manchester, Wigan
Languages: English
Posted: 22nd Jul 2016

We are currently recruiting for a Production Co-ordinator in the Wigan area. <br /> <br /> The salary is &#163;25,000<br /> <br /> The hours are 8.00 - 17.00 pm Monday - Friday. <br /> <br /> The holidays are 24 days plus pension <br /> <br /> We will consider an I.T graduate for this role. <br /> <br /> Job Role-<br /> <br /> To supply technical data to the senior management team within production to aid in the control of the operation. This role requires skills in both administration and It data collection. The existing data system is inadequate and the role will require not only the generation of the data, but will require the development of the Kpis of the plant. <br /> <br /> Duties and Responsibilities<br /> <br /> * Maintain a safe and healthy environment in compliance with all regulations and standards in the EHS area.<br /> * Ensure department personnel are trained in EHS policies, procedures and standards. <br /> * Ensure customer satisfaction through coordination of the different departments by anticipating needs, developing plans, providing resources. <br /> * Documentation control for all production procedures, including standard works and risk assessments. <br /> * Supporting the development, implementation and maintenance of systems and processes<br /> * Control labour and training expenses to ensure budget compliance<br /> * Manage set up of new labour scheduling system and maintain accuracy of data. <br /> * Liaise with finance to ensure communication on any labour issues <br /> * Responsible for the development of effective training programmes for new starters. <br /> * Ensure training records are up to date, maintained and confidential<br /> * Monitor and evaluation of employee appraisals <br /> * Ensure good lines of communication exist within the complexities of 24/7 shift system<br /> * Communicate on a regular basis with all the functions in the company <br /> * Make sure the L&D database is accurate and updated <br /> * Response and coordination of IT support calls <br /> * Provide administration support for production including management of orders, raising purchase orders, invoicing, receiving, preparing letters, stationery orders<br /> <br /> Role Requires -<br /> <br /> * 3 years experience within a training, administration role.<br /> * Experience in a manufacturing background.<br /> * Strong administrative skills <br /> * Ability to interact effectively across all levels of the organisation and in different functional environments from plant operations to technical and commercial disciplines.<br /> * Excellent IT skills in all Microsoft Office tools<br /> * Highly organised with excellent attention to detail<br /> * Self sufficient, resilient and ability to work under minimal direct supervision<br /> <br /> If you are looking for a new opportunity with a forward thinking, dynamic and growing organisation then this could be the role for you.<br /> <br /> Search Consultancy are an employment business recruiting on behalf of their clients]]>
http://www.toplanguagejobs.co.uk/job/7057312/Production-Co-Ordinator
Customer Support Specialist - English - Night Shift - K- Lumpur Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 4th Jul 2016

Customer Support Specialist - English - Night Shift - Kuala Lumpur<br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN KULA LUMPUR, MALYSIA You must be willing to relocate there if you are interested in this role. Full relocation assistance and visa sponsorship is provided.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Malaysia offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English we would love to hear from you! <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email).<br /> * Professionally handle high volume of inquiries from clients and customers.<br /> * You will be accountable for meeting individual (KPIs) and team goals.<br /> * Understand and deliver business strategies and improve customer services through the execution of self-service.<br /> * Continuously identify work process improvements.<br /> * Communicate to Team Leaders and (or) Manager.<br /> * Perform office-based administrative duties whenever required.<br /> * Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.<br /> * Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> We are looking for individuals that have an excellent command of spoken and written English.<br /> <br /> <br /> <br /> Experience in customer service roles is desirable but not essential, fresh graduates are also encouraged to apply.<br /> <br /> * Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.<br /> <br /> * Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.<br /> <br /> * Analytical thinking and high problem-solving skills.<br /> * Stress tolerance and able to work under pressured environment.<br /> * Willing to work in permanent midnight shift.<br /> * Able to work on public holidays (including CNY) and weekends.<br /> * Required to have own transportation arrangement because this is a 24 hour operations.<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * An attractive annual salary + shift allowance + 50% subsidized parking rates (above market rate)<br /> * A 5 day working week, any 5 day of the week<br /> * Medical coverage (outpatient and inpatient)<br /> * 4 weeks' comprehensive paid training<br /> * Attractive staff discount - discounted hotel accommodation anywhere in the world!<br /> * Leadership development<br /> * International relocation opportunities are available!<br /> * Dress code - smart and casual every day!<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/6918732/Customer-Support-Specialist-English-Night-Shift-K-Lumpur
Contact Center - Team Leader - Russian Speaker Budapest Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Russian
Posted: 4th Jul 2016

Contact Center - Team Leader - Russian Speaker Budapest<br /> <br /> <br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN BUDAPEST, HUNGARY You must be willing to relocate there if you are interested in this role. <br /> <br /> <br /> <br /> Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology?<br /> <br /> We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Leader, you will support both determined business objectives (KPIs) as well as acting as a motivator and decision maker to ensure that the group is working efficiently and in unity. <br /> <br /> In this position, you will work closely with the operations management team and other departments within our client's Customer Experience Group (CEG) to support their contact center. The team leader of operations will provide directions, instructions and guidance to the customer care specialists to achieve a certain goal. You will understand the team members' strengths, weaknesses and motivations.<br /> <br /> The position requires you to provide extensive coaching to our Russian-speaking contact center agents as well as provide valuable input on processes to our operations team.<br /> <br /> You will also be expected to contribute with ideas for continuous organizational and employee skills development but also at the global level impacting their international contact center network.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a leading global online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Bangkok offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Spanish and English we would love to hear from you! <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Continuously monitor the traffic & highlight discrepancies and take actions on spot if needed to ensure that service levels are met<br /> * Provide constructive feedback - Coach, mentor, motivate and evaluate the performance of the team on a regular basis.<br /> * Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success.<br /> * Ensure the proper and effective implementation of new and existing customer service structures & procedures<br /> * Understand & analyze traffic reports, proactively make suggestions for improvement<br /> * Monitor team attendance, document infractions and implement corrective action<br /> * Assist with planning/organizing the proper coverage & align staffing<br /> * Supervise the quality assurance process and related training of staff members to ensure quality customer service.<br /> * Participate in recruitment activities (screening, interviewing)<br /> * Act as a backup of Operations Manager if needed<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * At least 3 years of supervisory/team lead experience in a BPO / contact center environment<br /> * Experience in managing at least a group of 15-20 people in an inbound contact center set up<br /> * Excellent Russian communication skills (verbal & written). Additional European Language a plus<br /> * Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance.<br /> * Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments<br /> * Must be able to handle multiple projects and effectively manage different timelines<br /> * Proven experience and knowledge in effective hiring, training, coaching and people management practices<br /> * Experience in managing remote teams is an advantage<br /> * Proficiency in Microsoft products including Word, Excel and PowerPoint<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive salary<br /> * Young and dynamic multinational team<br /> * Possibility to travel<br /> * Career opportunity regarding lateral moves within Travel Operations teams and global locations as well as other departments within the company<br /> * Continuous learning & development through corporate training programs<br /> * Modern working environment in the heart of the city<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/6903612/Contact-Center-Team-Leader-Russian-Speaker-Budapest
Associate Director - Hotels - Travel & Tourism US-West Coast Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 4th Jul 2016

Associate Director - Hotels - Travel & Tourism US-West Coast/California<br /> <br /> <br /> <br /> PLEASE NOTE: THIS ROLE IS FOR RELOCATION TO USA WEST COAST. You must be eligible to work and willing to relocate to there if you are interested in this role. <br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 250,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. They are now recruiting an Associate Director to join their West Coast team.<br /> <br /> <br /> <br /> Role:<br /> <br /> As Associate Director you will bring a strong analytical acumen coupled with market place knowledge, a high level of sales savvy and the ability to recruit, motivate, coach and mentor subordinates. In addition, the capability to establish and develop long term relationships with both internal and external customers will be a key to the success of the role. Proven experience in managing a team in the United States, driven personality, disciplined work habits, strong ethic and attention to details will all be key to the role.<br /> <br /> Responsibilities will include: (1) set strategic objectives in conjunction with Senior Management team in Head Office, (2) lead, coach and manage a team of market managers and coordinators to achieve set targets, (3) managing and optimising a plan for partnering with hotels to drive operating goals, and (4) building high-level and long-lasting hotel groups relationships to enhance contracting efforts in the assigned countries destinations, (6) help define, implement and coordinate HR and administrative processes to ensure a smooth operation of the local office.<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Initiate, acquire and develop direct hotel partnerships to meet Company objectives<br /> * Ensure revenue goals for market and control costs within budget<br /> * Recruit, develop, manage, retain, lead a team of market managers and coordinators to ensure adherence to all targets and KPIs.<br /> * Ensure good and pro-active team work with subordinates, colleagues and superiors.<br /> * Provide the team and the senior management with regular, constructive and relevant feedback.<br /> * Prepare and present high quality weekly reviews.<br /> * Share and seek out best practices and knowledge<br /> * Lead training initiatives<br /> * Work with hotel partners to secure market deals and promotions with hotels<br /> * Ensure price competitiveness of product<br /> * Plan and execute regular and relevant partner visits according to the goals, targets and objectives<br /> * Attend and participate to all relevant tradeshows, workshops and local events necessary to achieve goals and represent the company in line with company guidelines<br /> * Share relevant data and information with the partners to ensure a high level of communication and feedback to optimize performance<br /> * Verify, analyze and understand all available data and reports by giving continuously feedback on the quality of the data.<br /> * Ensure operational goals are achieved<br /> * Obtain inventory and long term agreements with our supply partners<br /> * Coordinate with central management on planning and objectives<br /> * Establish individual goals and conduct direct reports performance reviews<br /> * Travel within the assigned markets<br /> * Develop, and own relationships with key decision makers at hotels, hotel groups, associations and other relevant industry bodies.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Bachelor's or equivalent degree required;<br /> * MBA or equivalent a plus;<br /> * 3-7 years business development experience required;<br /> * Min 8 years' experience managing a team, with a proven success record in setting KPIs and sales and marketing strategies;<br /> * 5+ years progressive sales and marketing experience in consultative sales or sales management environment;<br /> * E-commerce, hospitality or travel industry expertise a must;<br /> * Strong Communication Skills <br /> <br /> <br /> <br /> Competencies/Skills:<br /> <br /> <br /> <br /> * Strong numerical and analytical skills;<br /> * Strong interpersonal skills (externally and internally);<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint;<br /> * Ability to communicate value proposition to potential partners;<br /> * Understanding of the principles of conversion, ROI and financial metrics associated with online advertising and online partnerships;<br /> * Team leader and team player;<br /> * Professional "get it done" attitude and work ethic; ability to move fast<br /> * Past success in mentoring and building sales organizations that cater to long term customer relationships;<br /> * Strong attention to detail;<br /> * Highly disciplined work habits;<br /> * Energetic and driven personality;<br /> * Focus on the core opportunity<br /> * Adapts well to and is energized by change;<br /> * Creative and Innovative.<br /> <br /> <br /> <br /> If your bring what we're looking for and you like what your read do not hesitate - send your CV now!]]>
http://www.toplanguagejobs.co.uk/job/6919662/Associate-Director-Hotels-Travel-Tourism-US-West-Coast
German sports Administrator Salary: Competitive
Location: United Kingdom, London, London
Languages: English, German
Posted: 25th Jul 2016

Sports Administrator â German speaking<br /> SW London<br /> Ref: KP113384<br /> Competitive Salary + benefits<br /> <br /> Exciting role for German speaking Admin Assistant with global body involved in international sporting and outdoor events - strong organisational skills, good attention to detail and ideally a passion for sport! <br /> <br /> LRS (Language Recruitment Services) are recruiting a top calibre German bilingual Assistant (knowledge of Spanish useful) with excellent communication and administrative skills to assist with preparation and co-ordination of sporting events, organisation and attendance of meetings and various ad-hoc projects.<br /> <br /> This is an interesting and varied admin role in a fast-paced environment requiring excellent customer service skills for liaison with stakeholders, a multi-tasker able to prioritise and manage multiple projects simultaneously. Ideal candidates will be diplomatic team players, have excellent administrative skills, fluent English and German and a keen interest in sports.<br /> <br /> German speaking Sports Administrator â Profile:<br /> <br /> ⢠Excellent fluency in English, written and spoken<br /> ⢠Fluency in German (additional knowledge of Spanish an advantage)<br /> ⢠Excellent administrative skills (Word, Excel, PowerPoint, Outlook: essential)<br /> ⢠Time- management skills, ability to prioritise<br /> ⢠Professional attitude, strong attention to detail<br /> ⢠Ability to assimilate and impart information efficiently and accurately<br /> ⢠Good communication skills and people skills <br /> ⢠Proactive, ability to work on own initiative and under pressure<br /> ⢠Diplomatic, team player<br /> <br /> 12 month contract, excellent conditions and 35 hour week.<br /> <br /> Keywords: German speaking Administration Assistant, Administrator, sport, secretary:<br /> German speaking Administration Assistant, Administrator, sport, secretary<br /> German speaking Administration Assistant, Administrator, sport, secretary<br /> German speaking Administration Assistant, Administrator, sport, secretary<br /> <br /> Please send your CV in word format to the email address quoted, other formats will not be accepted<br /> Thank you for applying to Language Recruitment Services, the Specialists in Language Recruitment. Applications can only be accepted from individuals who are eligible to work in the UK<br /> Please bear in mind that you may not hear from us immediately. Should your skills and qualifications be suitable for the position applied for (or similar positions), we will contact you as soon as possible. In the event there are no positions currently available that match your skills and qualifications, we may hold your details on our database and contact you in the future should a suitable vacancy arise. <br /> LRS is an Equal Opportunities Employer<br /> ]]>
http://www.toplanguagejobs.co.uk/job/7049892/German-sports-Administrator
Sales Manager - Hotels - Travel & Tourism US-Los Angeles Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 4th Jul 2016

Sales Manager - Hotels - Travel & Tourism US-Los Angeles<br /> <br /> <br /> <br /> PLEASE NOTE: THIS ROLE IS FOR RELOCATION TO LOS ANGELES, USA. You must be eligible to work and willing to relocate to there if you are interested in this role. <br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 250,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. They are now recruiting an Associate Director to join their West Coast team.<br /> <br /> <br /> <br /> Role:<br /> <br /> As Sales Manager, your key objective will be to help expand our client's room supply network and establish and manage hotel relationships. Ideally you should be experienced in the hotel industry and / or travel industry, especially online travel. You will be taking care of the hotel market and assisting market partnership related functions, as well as identifying trends and defining potential sources of supply to satisfy consumer demand on the company website.<br /> <br /> <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> 1 Evaluate partnerships & determine actions to optimize production<br /> 2 Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability and competitiveness of the company website<br /> 3 Identify regional supply requirements in terms of product offerings and promotions to match with market demands<br /> 4 Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations<br /> 5 Manage listing processes for new suppliers and renewals with existing partners<br /> 6 Manage all supplier data in distribution systems<br /> 7 Improve team operation processes and manage supporting resources<br /> 8 Train and inform partners on our technologies, tools and model<br /> 9 Participate in market research as required<br /> 10 Prepare presentations and materials<br /> 11 Manage regular weekly and monthly supplier and internal reports<br /> <br /> <br /> <br /> Requirements:<br /> <br /> Leadership:<br /> <br /> * Junior position, managing up to 5 people, answering general questions and providing assistance; maintaining assignment completion schedules; performing the same tasks as others.<br /> <br /> <br /> <br /> Independent Judgment and Decision-Making:<br /> <br /> * Very General Supervision<br /> * Resolves most questions, accomplishes most tasks without guidance.<br /> <br /> <br /> <br /> Qualifications:<br /> <br /> * Bachelor's degree or equivalent, in any relevant field <br /> <br /> * Minimum of three years' experience in hotel or travel industry, especially OTA channels<br /> * Strong interpersonal skills & ability to influence external / internal stakeholders<br /> <br /> * Excellent command of English<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate various proposals to potential partners <br /> <br /> * Be a Team player with a Professional "get it done" attitude and work ethic<br /> * Success in acquiring, mentoring & building long term customer relationships<br /> <br /> * Adapts well to and is energized by change<br /> * Is creative and Innovative<br /> <br /> <br /> <br /> If your bring what we're looking for and you like what your read do not hesitate - send your CV now!]]>
http://www.toplanguagejobs.co.uk/job/6919732/Sales-Manager-Hotels-Travel-Tourism-US-Los-Angeles
Call Center - Customer Support Specialist - Spanish Thailand Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Spanish
Posted: 4th Jul 2016

Contact Center - Customer Support Specialist - Spanish Speaking Bangkok, Thailand<br /> <br /> <br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN BANGKOK, THAILAND You must be willing to relocate there if you are interested in this role. Full relocation assistance and visa sponsorship is provided.<br /> <br /> <br /> <br /> Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology?<br /> <br /> We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Bangkok offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Spanish and English we would love to hear from you! <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * To deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email)<br /> * Understand and deliver business strategies and improve customer services through the execution of self-service<br /> * Accountable for meeting individual and team goals (KPIs)<br /> * Continuously identify work process improvements and communicate to Team Leaders and (or) Manager<br /> <br /> <br /> <br /> Requirements:<br /> <br /> <br /> <br /> * MUST have good command of spoken and written Spanish language (level B2 or higher according to The Common European Framework ) + Good English communication skills<br /> * At least 2 years of working experience in the related field is required for visa processing purposes.<br /> * Immaculate telephone manners and communication skills.<br /> * Excellent listening skills, critical-thinker with attention to detail.<br /> * Minimum typing speed of 35 words per minute<br /> * Willing to work on rotating shifts, public holidays, and weekends<br /> * Ability to work in both a team environment and independently<br /> * Demonstrate high degree of integrity and confidentiality<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * 5-day work week<br /> * Competitive salary<br /> * 4 weeks' paid training<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities at any of our office locations globally<br /> * Work culture: balance in work and life<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> * Strategic office location at City Centre, Bangkok<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/6903582/Call-Center-Customer-Support-Specialist-Spanish-Thailand
Customer Support Specialist â Chinese&English - MY-Kuala Lumpur Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Cantonese, Mandarin
Posted: 4th Jul 2016

Customer Support Specialist - Madarin, Cantonese & English MY-Kuala Lumpur<br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN KULA LUMPUR, MALYSIA - To apply you must be eligible to work there and willing to relocate.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Malaysia offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English, Mandarin and Cantonese, we would love to hear from you! <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email).<br /> * Professionally handle high volume of inquiries from clients and customers.<br /> * You will be accountable for meeting individual (KPIs) and team goals.<br /> * Understand and deliver business strategies and improve customer services through the execution of self-service.<br /> * Continuously identify work process improvements.<br /> * Communicate to Team Leaders and (or) Manager.<br /> * Perform office-based administrative duties whenever required.<br /> * Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.<br /> * Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> We are looking for individuals that have an excellent command of spoken and written English and Chinese, with the ability to converse fluently in Cantonese.<br /> <br /> <br /> <br /> Experience in customer service roles is desirable but not essential, fresh graduates are also encouraged to apply.<br /> <br /> * Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.<br /> <br /> * Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.<br /> <br /> * Analytical thinking and high problem-solving skills.<br /> * Stress tolerance and able to work under pressured environment.<br /> * Willing to work in shift rotations (am/pm/midnight shift) to ensure 24/7 service levels.<br /> * Able to work on public holidays (including CNY) and weekends.<br /> * Required to have own transportation arrangement because this is a 24 hour operations.<br /> <br /> Please Note: you must be eligible to work in Malaysia to be considered for this role<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * An attractive annual salary + shift allowance + 50% subsidized parking rates (above market rate)<br /> * A 5 day working week, any 5 day of the week<br /> * Medical coverage (outpatient and inpatient)<br /> * 4 weeks' comprehensive paid training<br /> * Attractive staff discount - discounted hotel accommodation anywhere in the world!<br /> * Leadership development<br /> * International relocation opportunities are available!<br /> * Dress code - smart and casual every day!<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/6626982/Customer-Support-Specialist-%E2%80%93-Chinese-English-MY-Kuala-Lumpur
Customer Support Specialist - English MY-Kuala Lumpur Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 4th Jul 2016

Customer Support Specialist - English MY-Kuala Lumpur<br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN KULA LUMPUR, MALYSIA You must be willing to relocate there if you are interested in this role. Full relocation assistance and visa sponsorship is provided.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Malaysia offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English we would love to hear from you! <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email).<br /> * Professionally handle high volume of inquiries from clients and customers.<br /> * You will be accountable for meeting individual (KPIs) and team goals.<br /> * Understand and deliver business strategies and improve customer services through the execution of self-service.<br /> * Continuously identify work process improvements.<br /> * Communicate to Team Leaders and (or) Manager.<br /> * Perform office-based administrative duties whenever required.<br /> * Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.<br /> * Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> We are looking for individuals that have an excellent command of spoken and written English.<br /> <br /> <br /> <br /> Experience in customer service roles is desirable but not essential, fresh graduates are also encouraged to apply.<br /> <br /> * Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.<br /> <br /> * Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.<br /> <br /> * Analytical thinking and high problem-solving skills.<br /> * Stress tolerance and able to work under pressured environment.<br /> * Willing to work in shift rotations (am/pm/midnight shift) to ensure 24/7 service levels.<br /> * Able to work on public holidays (including CNY) and weekends.<br /> * Required to have own transportation arrangement because this is a 24 hour operations.<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * An attractive annual salary + shift allowance + 50% subsidized parking rates (above market rate)<br /> * A 5 day working week, any 5 day of the week<br /> * Medical coverage (outpatient and inpatient)<br /> * 4 weeks' comprehensive paid training<br /> * Attractive staff discount - discounted hotel accommodation anywhere in the world!<br /> * Leadership development<br /> * International relocation opportunities are available!<br /> * Dress code - smart and casual every day!<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/6821082/Customer-Support-Specialist-English-MY-Kuala-Lumpur
Ass Director Operations - Hotels - Bangkok - Relocation Offered Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 4th Jul 2016

Associate Director Operations - Hotels (Bangkok, Thailand) - Relocation and visa sponsorship offered<br /> <br /> <br /> <br /> PLEASE NOTE: THIS ROLE IS BASED IN BANGKOK, THAIALND. YOU MUST BE WILLING TO RELOCATE THERE IF YOU'RE INTERESTED IN THIS OPPORTUNITY!<br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 250,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Associate Director of Operations - Hotels Team, the key objective will be to lead operational efficiencies to achieve objectives of the Hotels Team, the position will be based in Bangkok.<br /> <br /> In doing so, this individual will bring a strong project management and analytical acumen coupled with market place knowledge, and a high level of operational savvy. In addition, the capability to establish and develop long term relationships with both internal and external customers will be a key to the success of the role. Driven personality, strong leadership, disciplined work habits, and attention to details will be the key to the role.<br /> <br /> <br /> <br /> Responsibilities: <br /> <br /> Responsibilities will include:<br /> <br /> (1) leading operations team globally to achieve set objectives <br /> <br /> (2) managing and optimizing business development plans for supply partnerships to drive operating goals,<br /> <br /> (3) develop strategy for business development systems/ tools<br /> <br /> (4) managing operational project tasks to improve efficiencies in the Business Development team.<br /> <br /> <br /> <br /> * Project Manage new key initiatives in areas of product, operations and analysis;<br /> * Lead and mentor teams both in Bangkok and in regional offices to achieve KPIs;<br /> * Increase operational efficiencies and revenue increases within the Hotels Team department, and inter department workflows;<br /> * Support and optimise Hotels Team tools;<br /> * Lead change in company extranet and APIs and seek ways to optimize performance of team and customers;<br /> * Work with senior management to achieve project funding and regular updates<br /> * Deep analytical skills in cube data and reporting;<br /> * Share and seek out best practices and knowledge;<br /> * Coordinate with central management on planning and objectives.<br /> <br /> <br /> <br /> Qualifications:<br /> <br /> * Bachelor or equivalent degree required;<br /> * MBA a plus;<br /> * 5 - 6 years operations or project management experience required;<br /> * Proven track record in project delivery and team management;<br /> * Multinational commercial experience preferred;<br /> * E-commerce or travel industry experience a plus;<br /> * Strong Communication Skills with fluency in English; Secondary language desirable;<br /> * Prior experience working in Airlines, Technology or Tourism sector desirable.<br /> <br /> <br /> <br /> Competencies/Skills:<br /> <br /> * Excellent problem solving skills;<br /> * Strong numerical and analytical skills;<br /> * Strong interpersonal skills (externally and internally);<br /> * Ability to communicate value proposition to potential partners;<br /> * Adaptable to new technologies, quick learner;<br /> * Understanding of the principles of conversion, ROI and financial metrics associated with online advertising and online partnerships;<br /> * Team leader and team player;<br /> * Professional "get it done" attitude and work ethic;<br /> * Past success in mentoring and building sales organizations that cater to long term customer relationships;<br /> * Strong attention to detail;<br /> * Highly disciplined work habits;<br /> * Energetic and driven personality;<br /> * Adapts well to and is energized by change;<br /> * Creative and Innovative.<br /> <br /> <br /> <br /> For candidates living outside of Bangkok your visa and relocation expenses will all be taken care of, so the big question is&#8230;what's stopping you?<br /> <br /> **Please note that this is a Bangkok opportunity only and will require you to relocate to Thailand if you are not already there**]]>
http://www.toplanguagejobs.co.uk/job/6764862/Ass-Director-Operations-Hotels-Bangkok-Relocation-Offered
Product Owner, Connectivity - Chinese Market TH-Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 13th Jul 2016

Product Owner, Connectivity - Chinese Market TH-Bangkok<br /> <br /> Please note this role is based in Bangkok, Thailand. Our client is very keen to hear from individuals who are willing to relocate. They offer very comprehensive salary package but full relocation and visa sponsorship. <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 250,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travellers. <br /> <br /> Role:<br /> <br /> Reporting directly to the VP of Product and based in Bangkok, the Product Owner - Connectivity - China will be responsible for defining and executing the strategy and goals for the company's supply connectivity products and accommodation supply partnerships based on customer needs and business goals. POs drive the relentless innovation required to stay ahead in an extremely dynamic and competitive industry. Product Owners will create and maintain a product roadmap and will be responsible for communication with all stakeholders (business heads, marketing, developers, and senior management) to ensure that the company's products continue to perform at the highest possible level and serve the needs of their many customer groups.<br /> <br /> A Product Owner will see the big picture and the small detail at the same time. He or she will understand the broad needs of the business, scan the competitive landscape in which their product operates, spot trends and technical developments and update the product roadmap as needed. At the same time, he or she will understand every detail of the product from design to functionality to usability. They will need to understand various ecommerce metrics and concepts very well - conversion, repeat rates, ROI, site performance metrics, bounce rates, return on investment, etc.<br /> <br /> In summary, you can expect to work on the cutting edge of technology, data, digital marketing, algorithmic decision-making and consumer psychology - all at a scale that very few ecommerce companies in the world today can offer.<br /> <br /> Responsibilities:<br /> <br /> Our client's Product Owners interact with C-Level executives all day, every day and are empowered to create, measure and improve every aspect of the business with very little overhead or bureaucracy.<br /> <br /> * Leading company-wide product innovation focused on accommodation supply<br /> * Setting strategic direction of supply partnerships based on customer needs and business goals<br /> * Converting strategic goals into operational tasks, and working engineering teams to achieve them<br /> * Managing implementation of connectivity API projects with leading suppliers such as chains and channel managers<br /> * Making proposals to senior management regarding implications of proposed plans<br /> * Defining KPIs for all projects and evaluating the success of a project<br /> * Evaluating risks and tradeoffs associated with each course of action<br /> * Working closely, and acting as a focal point across all key stakeholders - internal and external - to ensure all projects meet business needs<br /> * Reviewing with supply partners the success of the partnership on a regular basis, and drive incremental business through product enhancement<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Proven ability to manage multi-stakeholder software development or implementation projects in a fast-paced and high growth environment<br /> * Proven ability to leverage analytics and quantitative methods to inform and influence decision-making<br /> * Enthusiasm to develop engineered processes and technologies and to apply innovative solutions to make organizational improvements while encouraging creative thinking and innovation<br /> * Ability to motivate and inspire development teams to achieve beyond what they imagined possible<br /> * Entrepreneurial and analytical; effective at managing change in a fast-moving and constantly evolving business<br /> * 7+ years of experience in roles demonstrating above qualities<br /> * Experience with or knowledge about XML, high volume APIs would be beneficial<br /> * MBA or advanced Math, Computer Science or Statistics degree preferred<br /> * Fluency in written and spoken Mandarin is required for this role<br /> <br /> In addition, the ideal candidate will demonstrate the following competencies and skill sets:<br /> <br /> * Relentless curiosity and an urge to innovate, measure and improve<br /> * Openness to change and new information<br /> * Proven skills in recruitment and staff leadership<br /> * Hands-on mentality<br /> * Recognizes own strengths and weaknesses<br /> * Process oriented and strong problem-solving skills<br /> * Capacity to identify and keep up to date on relevant global trends<br /> * Collaborative and consensual approach.<br /> * Commitment to 'speed wins' philosophy<br /> * Highly ethical<br /> * Sense of humor, humility<br /> <br /> <br /> <br /> If this role sounds like it's for you please send us your CV right now. Our client will be starting interviews imminently.]]>
http://www.toplanguagejobs.co.uk/job/7025612/Product-Owner-Connectivity-Chinese-Market-TH-Bangkok
Partner Relationship Manager - eCommerce UK-London Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 13th Jul 2016

Partner Relationship Manager - eCommerce UK-London<br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 250,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> The Partner Relationship Manager (PRM) is a relationship and partner development role to drive revenue through a wide array of third parties and distribution channels (e.g. Banks, Airlines, Loyalty programs, Online Affiliates).<br /> <br /> The PRM United Kingdom reports to the VP Business Development within Partner Marketing and works closely with operations and technical teams and Vertical Heads to execute the ambitious expansion of our client's business development activities in UK.<br /> <br /> As PRM you ensure the company continues to develop high level insights into the UK online market and the competitive landscape.<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Drive revenue for the business from the UK<br /> * Own the strategy, planning and execution of marketing activities and partnership activities in the UK<br /> * Day-to-day management of existing partners (performance, reporting, promotions, solutions)<br /> * Develop annual account plans for and build long term relationships with key accounts<br /> * Own the partner acquisition process from deal negotiation to deal closure<br /> * Understand a partner's business needs and translate this into regular tailored joint marketing initiatives and develop successful partner merchandising calendars<br /> * Translate partners' technical requirements into business growth opportunities; own the implementation of Agoda partner solutions with partners<br /> * Proactively identify and qualify new leads and new partnership type opportunities<br /> <br /> <br /> <br /> Requirements:<br /> <br /> Qualifications:<br /> <br /> * Good understanding of the UK online market<br /> * Bachelor's degree or equivalent, in business, marketing or other relevant field<br /> * Minimum of three years' experience in business development<br /> * Experience in e-commerce or online travel channels an advantage<br /> * Good understanding of web-related technologies, and the technical aspects of affiliate distribution models<br /> * Demonstrated consumer and client orientated mindset<br /> * Outstanding analytical, numerical and problem solving skills; understands and utilizes data and metrics relevant to role<br /> * Ability to communicate value proposition to potential partners, with experience likely gained from a consultative, solutions-based, business development environment<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> <br /> Personal characteristics:<br /> <br /> * Past success in acquiring, mentoring and building productive long term customer relationships<br /> * Adapts well to and is energized by change<br /> * Demonstrated ability to work autonomously, and manage a wide variety of projects simultaneously<br /> * Excellent communicator who expresses facts and ideas in a clear, convincing and organized manner<br /> * Excellent people skills, with the ability to establish relationships and influence stakeholders at all level<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/7025572/Partner-Relationship-Manager-eCommerce-UK-London
Customer Support Specialist - English & Chinese CN-Shanghai Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 4th Jul 2016

Customer Support Specialist - English & Chinese CN-Shanghai<br /> <br /> <br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN SHANGHAI, CHINA - To apply you must be eligible to work there and willing to relocate.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> We are recruiting for Customer Support Specialists to be based in our client's Shanghai office! This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English and Mandarin, we would love to hear from you!<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Deliver excellent customer service and manage the needs of our customers (guests and partners) through a range of communication channels (phone and email)<br /> * Continuously identify work process improvements and communicate to Team Leaders and (or) Manager<br /> * Accountable for meeting individual (KPIs) and team goals<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * 1-2 years' experience in customer service - fresh graduates are also welcome to apply<br /> * Good command of English and Mandarin (spoken, read & write)<br /> * Excellent telephone manners and communication skills<br /> * Must be able to work in shift rotations and even public holidays to ensure we provide 24/7 service to customers<br /> * Ability to work under stressful and pressured environment<br /> * Independent and able to work under minimal supervision<br /> * High degree of integrity and confidentiality<br /> * Computer literate<br /> <br /> Please Note: you must be eligible to work in China to be considered for this role<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Attractive annual salary with comprehensive benefits<br /> * Insurance coverage<br /> * 5-day work week<br /> * 4 weeks comprehensive training in Bangkok/Kuala Lumpur<br /> * Performance bonus<br /> * Discounted hotel accommodation anywhere in the world!<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/6779742/Customer-Support-Specialist-English-Chinese-CN-Shanghai
Global Media Manager - eCommerce TH-Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 4th Jul 2016

Global Media Manager - eCommerce TH-Bangkok<br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN BANGKOK! You must be willing to relocate to Thailand if you are interested in this role. Full relocation assistance and visa sponsorship is provided.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a highly innovative $3bn accommodation platform, operating a global network that includes more than 250,000 hotels worldwide. They provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. They are looking for a smart, forward-thinking Global Media Manager to join their Bangkok headquarters.<br /> <br /> <br /> <br /> Role:<br /> <br /> <br /> <br /> Our client is not an especially famous brand. Nor is it associated with great brand marketing. But they plan to change that.<br /> <br /> As they embark on brand campaigns across several markets, they are looking for someone who understand how to get the most out of bought media, is both strategic and creative in the way they put it all together and can measure media performance against nuanced brand objectives.<br /> <br /> The team is centrally run and so the role requires top-drawer agency & talent management skills and a fine eye for detail, together with an appreciation of the power of strong creative. <br /> <br /> This person will do this in one of the fastest changing and most exciting sectors in tech: travel- and across many of the world's most exciting markets.<br /> <br /> This role will report to the Global Director of Brand & Communications and therefore into the heart of the Senior Leadership Team.<br /> <br /> This role is based at the Global Headquarters in Bangkok, Thailand.<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> This person will:<br /> <br /> * Have a love for travel and a desire to understand how media can help this company become one of the world's great travel brands.<br /> * Inspire and engage the team to think progressively about how to develop and distribute content and campaigns.<br /> * Be both inventive and disciplined in seeing the potential of both digital and traditional media in driving the brand forward. But also think beyond bought media to be creative about any distribution/connection opportunity and join it all together.<br /> * Have a global perspective. Lead and manage media agencies and media plans across a number of often very different markets. Getting to grips with the details that differentiate them.<br /> * Know how to judge and direct a plan that often connects a media agency plan with the company's own performance marketing plans. Basically, are they investing our media money in the best possible way?<br /> * Understand how brand marketing differs from performance marketing but also have a point of view about how they can use data to balance the slow burn of brand marketing with the need of a performance marketing culture to see a depth of data.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> Skills:<br /> <br /> * Strong track record of campaign management on strong creative, multi-channel campaigns.<br /> * We think practioners make the best clients: we need someone who knows how to put together a detailed media strategy and plan and how to judge how it worked.<br /> * Great project management, measurement and planning capability. Taking ownership from the start to the finish.<br /> * Ability to manage relationships and keep everyone inspired and focused.<br /> * Great proactive project management capabilities so everything falls into place as it should, when it should.<br /> * Good with setting and managing budgets, scope of work and negotating with third parties.<br /> * Ability to operate independently as well as work in a team-oriented and fast paced environment.<br /> * Be versatile, proactive and excited about being part of what is in effect a startup within a bigger business<br /> * Asian experience is not essential but would be useful.<br /> <br /> Qualifications:<br /> <br /> * 5+ years of branding and communications, at a brand organisation or agency.<br /> * Experience at both consumer brands and online brands.<br /> * Understanding of e-commerce model drivers and metrics.<br /> * Proven success developing and measuring offline advertising campaigns (TV, Radio, Print, OOH, etc.)<br /> * Experience with managing social media channels.<br /> * Undergraduate degree required.<br /> <br /> <br /> <br /> Our client welcomes applications from overseas candidates willing to relocate, full visa sponsorship and relocation assistance provided.<br /> <br /> Please send us your CV right now. Interviews are starting imminently]]>
http://www.toplanguagejobs.co.uk/job/6625682/Global-Media-Manager-eCommerce-TH-Bangkok
Travel Consultant â German Speaking Salary: competitive
Location: United Kingdom, London
Languages: English, German
Posted: 25th Jul 2016

Travel Consultant â German Speaking<br /> Salary â Competitive + Bonus<br /> Job Type â Permanent <br /> Location â Central London<br /> JOB REF â CRF113567<br /> <br /> LRS (Language Recruitment Services) is currently recruiting a German Speaking Travel Advisor to work for our client, a fast growing international Luxury Travel & Tourism company, based in London.<br /> As a German Speaking Travel Consultant you will be arranging luxury itineraries for their professional/VIP clients based on your knowledge and contacts in order to fulfil their requests. <br /> <br /> Duties of the German Speaking Lifestyle Manager<br /> ⢠Provide support to VIP guests in a consultative way<br /> ⢠Assist clients with their queries<br /> ⢠Ensure that the clientsâs travel experience runs as smoothly as possible and that everything is organised to the last detail<br /> <br /> Requirements of the German Speaking Lifestyle Manager<br /> ⢠Complete fluency in German and English is Essential<br /> ⢠Previous Customer Service experience ideally working for the travel industry <br /> ⢠Ability to work in a fast paced environment<br /> ⢠An upbeat, engaging and outgoing personality <br /> ⢠Attention to detail and an ability to understand clientsâ needs and requests<br /> <br /> Bonus<br /> ⢠Gym membership discount<br /> ⢠Discounts on flights and luxury accommodation <br /> <br /> Please send your CV in word format to the email address quoted, other formats will not be accepted<br /> Thank you for applying to Language Recruitment Services, the Specialists in Language Recruitment.<br /> Applications can only be accepted from individuals who are eligible to work in the UK<br /> <br /> Please bear in mind that you may not hear from us immediately. Should your skills and qualifications be suitable for the position applied for (or similar positions), we will contact you as soon as possible. In the event there are no positions currently available that match your skills and qualifications, we may hold your details on our database and contact you in the future should a suitable vacancy arise.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/7013992/Travel-Consultant-%E2%80%93-German-Speaking
Customer Service Specialist - Chinese & English TH-Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Cantonese, Mandarin
Posted: 4th Jul 2016

Customer Service Specialist - Chinese & English TH-Bangkok<br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN BANGKOK, THAILAND - To apply you must be eligible to work there and willing to relocate.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is one of the fastest-growing online hotel platforms worldwide. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Malaysia offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English and Mandarin, we would love to hear from you! <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email).<br /> * Professionally handle high volume of inquiries from clients and customers.<br /> * You will be accountable for meeting individual (KPIs) and team goals.<br /> * Understand and deliver business strategies and improve customer services through the execution of self-service.<br /> * Continuously identify work process improvements.<br /> * Communicate to Team Leaders and (or) Manager.<br /> * Perform office-based administrative duties whenever required.<br /> * Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.<br /> * Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> We are looking for individuals that have an excellent command of spoken and written English and Chinese, with the ability to converse fluently in Cantonese.<br /> <br /> <br /> <br /> Experience in customer service roles is desirable but not essential, fresh graduates are also encouraged to apply.<br /> <br /> * Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.<br /> * Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.<br /> * Analytical thinking and high problem-solving skills.<br /> * Stress tolerance and able to work under pressured environment.<br /> * Willing to work in shift rotations (am/pm/midnight shift) to ensure 24/7 service levels.<br /> * Able to work on public holidays (including CNY) and weekends.<br /> * Required to have own transportation arrangement because this is a 24 hour operations.<br /> <br /> Please Note: you must be eligible to work in Thailand to be considered for this role<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * An attractive annual salary + shift allowance + 50% subsidized parking rates (above market rate)<br /> * A 5 day working week, any 5 day of the week<br /> * Medical coverage (outpatient and inpatient)<br /> * 4 weeks' comprehensive paid training<br /> * Attractive staff discount - discounted hotel accommodation anywhere in the world!<br /> * Leadership development<br /> * International relocation opportunities are available!<br /> * Dress code - smart and casual every day!<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/6724112/Customer-Service-Specialist-Chinese-English-TH-Bangkok
Global Media Manager - eCommerce TH-Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 7th Jul 2016

Global Media Manager - eCommerce TH-Bangkok<br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN BANGKOK! You must be willing to relocate to Thailand if you are interested in this role. Full relocation assistance and visa sponsorship is provided.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a highly innovative $3bn accommodation platform, operating a global network that includes more than 250,000 hotels worldwide. They provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. They are looking for a smart, forward-thinking Global Media Manager to join their Bangkok headquarters.<br /> <br /> <br /> <br /> Role:<br /> <br /> Our client is not an especially famous brand. Nor is it associated with great brand marketing. But they plan to change that.<br /> <br /> As they embark on brand campaigns across several markets, they are looking for someone who understand how to get the most out of bought media, is both strategic and creative in the way they put it all together and can measure media performance against nuanced brand objectives.<br /> <br /> The team is centrally run and so the role requires top-drawer agency & talent management skills and a fine eye for detail, together with an appreciation of the power of strong creative. <br /> <br /> This person will do this in one of the fastest changing and most exciting sectors in tech: travel- and across many of the world's most exciting markets.<br /> <br /> This role will report to the Global Director of Brand & Communications and therefore into the heart of the Senior Leadership Team.<br /> <br /> This role is based at the Global Headquarters in Bangkok, Thailand.<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> This person will:<br /> <br /> * Have a love for travel and a desire to understand how media can help this company become one of the world's great travel brands.<br /> * Inspire and engage the team to think progressively about how to develop and distribute content and campaigns.<br /> * Be both inventive and disciplined in seeing the potential of both digital and traditional media in driving the brand forward. But also think beyond bought media to be creative about any distribution/connection opportunity and join it all together.<br /> * Have a global perspective. Lead and manage media agencies and media plans across a number of often very different markets. Getting to grips with the details that differentiate them.<br /> * Know how to judge and direct a plan that often connects a media agency plan with the company's own performance marketing plans. Basically, are they investing our media money in the best possible way?<br /> * Understand how brand marketing differs from performance marketing but also have a point of view about how they can use data to balance the slow burn of brand marketing with the need of a performance marketing culture to see a depth of data.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> Skills:<br /> <br /> * Strong track record of campaign management on strong creative, multi-channel campaigns.<br /> * We think practioners make the best clients: we need someone who knows how to put together a detailed media strategy and plan and how to judge how it worked.<br /> * Great project management, measurement and planning capability. Taking ownership from the start to the finish.<br /> * Ability to manage relationships and keep everyone inspired and focused.<br /> * Great proactive project management capabilities so everything falls into place as it should, when it should.<br /> * Good with setting and managing budgets, scope of work and negotating with third parties.<br /> * Ability to operate independently as well as work in a team-oriented and fast paced environment.<br /> * Be versatile, proactive and excited about being part of what is in effect a startup within a bigger business<br /> * Asian experience is not essential but would be useful.<br /> <br /> Qualifications:<br /> <br /> * 5+ years of branding and communications, at a brand organisation or agency.<br /> * Experience at both consumer brands and online brands.<br /> * Understanding of e-commerce model drivers and metrics.<br /> * Proven success developing and measuring offline advertising campaigns (TV, Radio, Print, OOH, etc.)<br /> * Experience with managing social media channels.<br /> * Undergraduate degree required.<br /> <br /> <br /> <br /> Our client welcomes applications from overseas candidates willing to relocate, full visa sponsorship and relocation assistance provided.<br /> <br /> Please send us your CV right now. Interviews are starting imminently]]>
http://www.toplanguagejobs.co.uk/job/7011372/Global-Media-Manager-eCommerce-TH-Bangkok
Product Owner, Connectivity TH-Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 13th Jul 2016

Product Owner, Connectivity TH-Bangkok<br /> <br /> Please note this role is based in Bangkok, Thailand. Our client is very keen to hear from individuals who are willing to relocate. They offer very comprehensive salary package but full relocation and visa sponsorship. <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 250,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travellers. <br /> <br /> Role:<br /> <br /> Reporting directly to the VP of Product and based in Bangkok, the Product Owner - Connectivity will be responsible for defining and executing the strategy and goals for the company's supply connectivity products and accommodation supply partnerships based on customer needs and business goals. POs drive the relentless innovation required to stay ahead in an extremely dynamic and competitive industry. Product Owners will create and maintain a product roadmap and will be responsible for communication with all stakeholders (business heads, marketing, developers, and senior management) to ensure that the company's products continue to perform at the highest possible level and serve the needs of their many customer groups.<br /> <br /> A Product Owner will see the big picture and the small detail at the same time. He or she will understand the broad needs of the business, scan the competitive landscape in which their product operates, spot trends and technical developments and update the product roadmap as needed. At the same time, he or she will understand every detail of the product from design to functionality to usability. They will need to understand various ecommerce metrics and concepts very well - conversion, repeat rates, ROI, site performance metrics, bounce rates, return on investment, etc.<br /> <br /> In summary, you can expect to work on the cutting edge of technology, data, digital marketing, algorithmic decision-making and consumer psychology - all at a scale that very few ecommerce companies in the world today can offer.<br /> <br /> Responsibilities:<br /> <br /> Our client's Product Owners interact with C-Level executives all day, every day and are empowered to create, measure and improve every aspect of the business with very little overhead or bureaucracy.<br /> <br /> * Leading company-wide product innovation focused on accommodation supply<br /> * Setting strategic direction of supply partnerships based on customer needs and business goals<br /> * Converting strategic goals into operational tasks, and working engineering teams to achieve them<br /> * Managing implementation of connectivity API projects with leading suppliers such as chains and channel managers<br /> * Making proposals to senior management regarding implications of proposed plans<br /> * Defining KPIs for all projects and evaluating the success of a project<br /> * Evaluating risks and tradeoffs associated with each course of action<br /> * Working closely, and acting as a focal point across all key stakeholders - internal and external - to ensure all projects meet business needs<br /> * Reviewing with supply partners the success of the partnership on a regular basis, and drive incremental business through product enhancement<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Proven ability to manage multi-stakeholder software development or implementation projects in a fast-paced and high growth environment<br /> * Proven ability to leverage analytics and quantitative methods to inform and influence decision-making<br /> * Enthusiasm to develop engineered processes and technologies and to apply innovative solutions to make organizational improvements while encouraging creative thinking and innovation<br /> * Ability to motivate and inspire development teams to achieve beyond what they imagined possible<br /> * Entrepreneurial and analytical; effective at managing change in a fast-moving and constantly evolving business<br /> * 7+ years of experience in roles demonstrating above qualities<br /> * Experience with or knowledge about XML, high volume APIs would be beneficial<br /> * MBA or advanced Math, Computer Science or Statistics degree preferred<br /> <br /> In addition, the ideal candidate will demonstrate the following competencies and skill sets:<br /> <br /> * Relentless curiosity and an urge to innovate, measure and improve<br /> * Openness to change and new information<br /> * Proven skills in recruitment and staff leadership<br /> * Hands-on mentality<br /> * Recognizes own strengths and weaknesses<br /> * Process oriented and strong problem-solving skills<br /> * Capacity to identify and keep up to date on relevant global trends<br /> * Collaborative and consensual approach.<br /> * Commitment to 'speed wins' philosophy<br /> * Highly ethical<br /> * Sense of humor, humility<br /> <br /> <br /> <br /> If this role sounds like it's for you please send us your CV right now. Our client will be starting interviews imminently.]]>
http://www.toplanguagejobs.co.uk/job/7025622/Product-Owner-Connectivity-TH-Bangkok
Mandarin speaking Lifestyle Executive Salary: Up to 25k
Location: United Kingdom, London, Central London, Central London
Languages: English, Mandarin
Posted: 22nd Jul 2016

Job Title: Mandarin speaking Lifestyle Executive<br /> Skills: Fluent Mandarin and English, experience in luxury fashion, retail or travel, customer service skills<br /> Salary: up to £25k <br /> Location: Central London<br /> Status: Permanent<br /> <br /> Our client is an award-winning international business that specialises in providing professional service solutions to private members and corporate clients. They are currently looking for Lifestyle Executives who are passionate about fashion, retail and travel, to provide excellent tailored service for their luxury client accounts. <br /> <br /> Your main responsibilities:<br /> " Delivering personalised service to luxury client accounts<br /> " Communicating effectively with clients to identify and address their needs<br /> " Using in-house resources and specialist knowledge to provide tailored support<br /> " Undertaking research where necessary to maximise solutions for clients<br /> " Maintaining relationships with service providers to secure exclusive offers and packages <br /> " Working within a dynamic team to reach and exceed targets<br /> <br /> Your background and skills:<br /> <br /> " Fluency in Mandarin at native business level (in addition to English)<br /> " Related experience in hospitality or retail customer service<br /> " Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, <br /> " The ability to work independently and perform well with little supervision<br /> " Dedication to customer satisfaction and a willingness to do what it takes to get the job done, <br /> " Excellent computer skills<br /> " Outstanding communication skills, both written and verbal<br /> " An enthusiasm to work with an emphasis for detail and follow through as required. <br /> " Fluency in Cantonese (other than English & Mandarin) would be advantageous.<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/7009402/Mandarin-speaking-Lifestyle-Executive
Product Manager, Connectivity TH-Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 13th Jul 2016

Product Manager, Connectivity TH-Bangkok<br /> <br /> Please note this role is based in Bangkok, Thailand. Our client is very keen to hear from individuals who are willing to relocate. They offer very comprehensive salary package but full relocation and visa sponsorship. <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 250,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travellers. <br /> <br /> Role:<br /> <br /> Reporting directly to the VP of Product and based in Bangkok, the Product Owner - Connectivity will be responsible for managing the implementation of highly visible accommodation supply connectivity API projects with leading hotel chains and channel managers. Experience with XML technology or high volume APIs and/or proven experience in project management is crucial for this impactful position.<br /> <br /> Members of the Product Development team drive the relentless innovation required to stay ahead in an extremely dynamic and competitive industry. <br /> <br /> The Product Manager will create and maintain a project roadmap, work with a scrum team of engineers, and will be responsible for communication with all stakeholders (business heads, marketing, developers, and senior management) to ensure that the connectivity project serves the needs of our business and achieves the goals set.<br /> <br /> A Product Manager will see the big picture and the small detail at the same time. You will understand the broad needs of the business, scan the competitive landscape in which their product operates, spot trends and technical developments and update the product roadmap as needed. At the same time, you will understand every detail of the product from design to functionality to usability. You will need to understand various ecommerce metrics and concepts very well - conversion, repeat rates, ROI, site performance metrics, bounce rates, return on investment, etc.<br /> <br /> In summary, a Product Manager at this highly innovative firm can expect to work on the cutting edge of technology, data, digital marketing, algorithmic decision-making and consumer psychology - all at a scale that very few ecommerce companies in the world today can offer.<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Managing the implementation of accommodation supply API connectivity projects with hotel chains and channel managers<br /> * Converting strategic goals into operational tasks, and working engineering teams to achieve them<br /> * Defining KPIs for all projects and evaluating the success of a project<br /> * Evaluating risks and tradeoffs associated with each course of action<br /> * Working closely, and acting as a focal point across all key stakeholders - internal and external - to ensure all projects meet business needs <br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Proven ability to manage multi-stakeholder software development or implementation projects in a fast-paced and high growth environment<br /> * Proven ability to leverage analytics and quantitative methods to inform and influence decision-making<br /> * Enthusiasm to develop engineered processes and technologies and to apply innovative solutions to make organizational improvements while encouraging creative thinking and innovation<br /> * Ability to motivate and inspire development teams to achieve beyond what they imagined possible<br /> * Entrepreneurial and analytical; effective at managing change in a fast-moving and constantly evolving business<br /> * 5+ years of experience in roles demonstrating above qualities<br /> * Experience with or knowledge about XML, high volume APIs would be beneficial<br /> * Degree in Computer Science, Business, Math or Statistics preferred<br /> <br /> In addition, the ideal candidate will demonstrate the following competencies and skill sets:<br /> <br /> * Relentless curiosity and an urge to innovate, measure and improve<br /> * Openness to change and new information<br /> * Proven skills in recruitment and staff leadership<br /> * Hands-on mentality<br /> * Recognizes own strengths and weaknesses<br /> * Process oriented and strong problem-solving skills<br /> * Capacity to identify and keep up to date on relevant global trends<br /> * Collaborative and consensual approach.<br /> * Commitment to 'speed wins' philosophy<br /> * Highly ethical<br /> * Sense of humor, humility<br /> <br /> <br /> <br /> If this role sounds like it's for you please send us your CV right now. Our client will be starting interviews imminently.]]>
http://www.toplanguagejobs.co.uk/job/7025682/Product-Manager-Connectivity-TH-Bangkok
Sr. Partner Relationship Manager, Chinese&English, China, BJ/SH Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 4th Jul 2016

Senior Partner Relationship Manager - Chinese & English - Affiliate Marketing - Location Beijing or Shanghai<br /> <br /> <br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN BEIJING OR SHANGHAI! You must be willing to relocate to China if you are interested in this role. Full relocation assistance and visa sponsorship is provided. <br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a highly innovative $3bn accommodation platform, operating a global network that includes more than 550,000 hotels worldwide. They provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travellers. <br /> <br /> <br /> <br /> Role:<br /> <br /> The Senior Partner Relationship Manager (PRM) is a member of the Partner Marketing Distribution team in China. Scope encompass the execution of our distribution strategy of our products and sales generation. Work will focus on new distribution partner acquisition, post-sales process from project management until the successful completion of interface implementation, as well as channel optimization, account management and support. Pre-sales analysis will also be required for specific projects. He/she will report to the country director and work closely with our headquarters' operation and technical teams.<br /> <br /> <br /> <br /> We are searching for one PRM in Beijing and one PRM in Shanghai.<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * New partner acquisition to increase hotel booking distribution channel and brand exposure<br /> * Account management - maximum traffic and bookings delivered through close relationships with partners, on-going operational support and bridge between partner and our regional technical support team<br /> * Looking for innovative business development opportunities in the market<br /> * Assist with technical analysis, interface evaluation, and system demonstration during pre-sell process<br /> * Responsible for successful implementation of partners' system integration<br /> * Maintain up-to-date knowledge of all in-house technology<br /> * Frequent communication within the organization at all levels, with headquarter and regional team on distribution related tasks, including but not limited to market updates, technology development, operational milestones, reports, commission payment, fund collection, etc.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> <br /> <br /> Skills:<br /> <br /> * Deep understanding of China online market.<br /> * Native-level in Chinese (Mandarin), fluent in English (overseas experience/education are a big bonus)<br /> * Proven success record in setting KPIs and sales strategies<br /> * 5+ year's progressive sales and Business Development experience in consultative sales or sales management environment<br /> * Experience in Account managing or Direct Sales is highly preferred<br /> * E-commerce or travel industry experience highly preferred<br /> * Good understanding of web related technologies and technical aspects of affiliate distributions models<br /> * Clear communication through expression of facts and ideas in a clear, convincing and organized manner<br /> * Demonstrated ability to manage a wide variety of projects simultaneously and under tight deadlines<br /> <br /> Personal Attributes:<br /> <br /> * Highly disciplined work habits<br /> * Strong interpersonal skills (externally and internally)<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> * Excellent problem solving skills<br /> * Strong numerical and analytical skills<br /> <br /> <br /> <br /> Our client welcomes applications from overseas candidates willing to relocate, full visa sponsorship and relocation assistance provided.<br /> <br /> <br /> <br /> If you've got a background in e-business sales and marketing and this role sounds like it's for you please send us your CV right now. Our client will be starting interviews imminently]]>
http://www.toplanguagejobs.co.uk/job/6723712/Sr.-Partner-Relationship-Manager-Chinese-English-China-BJ-SH
German Speaking Lifestyle Executive-(Travel) Salary: Up to 25K
Location: United Kingdom, London, Central London, Central London
Languages: English, German
Posted: 22nd Jul 2016

Job Title: German Speaking Lifestyle Executive-(Travel) <br /> Skills: Fluent German and English, experience in luxury fashion, retail or travel, customer service skills<br /> Salary: up to £25k <br /> Location: Central London<br /> Status: Permanent<br /> <br /> Our client is an award-winning international business that specialises in providing professional service solutions to private members and corporate clients. They are currently looking for Lifestyle Executives who are passionate about fashion, retail and travel, to provide excellent tailored service for their luxury client accounts. <br /> <br /> Your main responsibilities:<br /> " Delivering personalised service to luxury client accounts<br /> " Communicating effectively with clients to identify and address their needs<br /> " Using in-house resources and specialist knowledge to provide tailored support<br /> " Undertaking research where necessary to maximise solutions for clients<br /> " Maintaining relationships with service providers to secure exclusive offers and packages <br /> " Working within a dynamic team to reach and exceed targets<br /> <br /> Your background and skills:<br /> <br /> - Energetic and motivated team players who enjoy the challenge of meeting and beating targets<br /> - Passionate about delivering high quality personalised support and have excellent research skills<br /> - Can use your initiative and creativity to best meet the needs of our members<br /> - Proven track record in European leisure sales as well as worldwide itineraries<br /> - Experience in a retail environment or Tour operator is a must<br /> - Previous experience working with Amadeus or a similar GDS is a must, ticketing experience is a plus<br /> - Keen to learn and work on Swiss standards: getting the knowledge of the Swiss travel market (incoming and outgoing) as well getting in depth knowledge of Swiss industry regulations.<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/7009322/German-Speaking-Lifestyle-Executive-Travel
Customer Support Specialist - English & Chinese CN-Shanghai Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 4th Jul 2016

Customer Support Specialist - English & Chinese CN-Shanghai<br /> <br /> <br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN SHANGHAI, CHINA - To apply you must be eligible to work there and willing to relocate.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> We are recruiting for Customer Support Specialists to be based in our client's Shanghai office! This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English and Mandarin, we would love to hear from you!<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Deliver excellent customer service and manage the needs of our customers (guests and partners) through a range of communication channels (phone and email)<br /> * Continuously identify work process improvements and communicate to Team Leaders and (or) Manager<br /> * Accountable for meeting individual (KPIs) and team goals<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * 1-2 years' experience in customer service - fresh graduates are also welcome to apply<br /> * Good command of English and Mandarin (spoken, read & write)<br /> * Excellent telephone manners and communication skills<br /> * Must be able to work in shift rotations and even public holidays to ensure we provide 24/7 service to customers<br /> * Ability to work under stressful and pressured environment<br /> * Independent and able to work under minimal supervision<br /> * High degree of integrity and confidentiality<br /> * Computer literate<br /> <br /> Please Note: you must be eligible to work in China to be considered for this role<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Attractive annual salary with comprehensive benefits<br /> * Insurance coverage<br /> * 5-day work week<br /> * 4 weeks comprehensive training in Bangkok/Kuala Lumpur<br /> * Performance bonus<br /> * Discounted hotel accommodation anywhere in the world!<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/6979412/Customer-Support-Specialist-English-Chinese-CN-Shanghai
Customer Support Specialist - English MY-Kuala Lumpur Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 4th Jul 2016

Customer Support Specialist - English MY-Kuala Lumpur<br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN KULA LUMPUR, MALYSIA You must be willing to relocate there if you are interested in this role. Full relocation assistance and visa sponsorship is provided.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Malaysia offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English we would love to hear from you! <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email).<br /> * Professionally handle high volume of inquiries from clients and customers.<br /> * You will be accountable for meeting individual (KPIs) and team goals.<br /> * Understand and deliver business strategies and improve customer services through the execution of self-service.<br /> * Continuously identify work process improvements.<br /> * Communicate to Team Leaders and (or) Manager.<br /> * Perform office-based administrative duties whenever required.<br /> * Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.<br /> * Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> We are looking for individuals that have an excellent command of spoken and written English.<br /> <br /> <br /> <br /> Experience in customer service roles is desirable but not essential, fresh graduates are also encouraged to apply.<br /> <br /> * Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.<br /> <br /> * Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.<br /> <br /> * Analytical thinking and high problem-solving skills.<br /> * Stress tolerance and able to work under pressured environment.<br /> * Willing to work in shift rotations (am/pm/midnight shift) to ensure 24/7 service levels.<br /> * Able to work on public holidays (including CNY) and weekends.<br /> * Required to have own transportation arrangement because this is a 24 hour operations.<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * An attractive annual salary + shift allowance + 50% subsidized parking rates (above market rate)<br /> * A 5 day working week, any 5 day of the week<br /> * Medical coverage (outpatient and inpatient)<br /> * 4 weeks' comprehensive paid training<br /> * Attractive staff discount - discounted hotel accommodation anywhere in the world!<br /> * Leadership development<br /> * International relocation opportunities are available!<br /> * Dress code - smart and casual every day!<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/6979402/Customer-Support-Specialist-English-MY-Kuala-Lumpur
7.5 Tonne Driver Salary: £19000 per annum
Location: United Kingdom, North West, Manchester, Trafford Park
Languages: English
Posted: 22nd Jul 2016

We are currently recruiting experienced 7.5t drivers based out of a busy Trafford Park Depot. <br /> <br /> The salary for this role is &#163;19,000 and you will be required to work 48 hours Mon- Fri<br /> <br /> To be considered for the role, you will need to have held your driving license for at least 2 years, driven for at least 180 days in the past 24 months, hold a valid CPC and 7.5t entitlement.<br /> <br /> For insurance purposes, you must have no more than 6 minor points (No IN or DR convictions)<br /> <br /> If you are interested in this role, or any other driving roles in the Greater Manchester area, please apply using the below link below<br /> <br /> Search Consultancy are acting as an employment agency on behalf of their clients.]]>
http://www.toplanguagejobs.co.uk/job/7053352/7.5-Tonne-Driver
Swedish speaking Customer Service Representative Salary: £25000 per annum
Location: United Kingdom, West Midlands, Staffordshire, Staffordshire
Languages: English, Swedish
Posted: 22nd Jul 2016

New exciting Swedish speaking Customer Service Representative opportunities have come up for you to join an exciting online company and be part or their expanding Customer Support team.<br /> <br /> Responsibilities<br /> <br /> You will be reporting to the European Support Manager and as a Swedish speaking Client Service Representative you are responsible for helpdesk and support. Within this role as Swedish speaking Sales Administrator you will be responsible for providing excellent customer care to clients from Sweden. Moreover, the Swedish speaking Client Service Representative will be able to provide professional advice on the company's range of products to clients, deals with orders and ensures that all enquiries are logged into the internal system correctly.<br /> <br /> Required skills and experience<br /> <br /> * Must be bilingual English and Swedish<br /> * Excellent telephone manner and good rapport building skills<br /> * Previous customer service or call centre experience is essential<br /> * Good administration skills<br /> * Confident and outgoing personality<br /> <br /> Location and working hours<br /> <br /> If you feel like you are the right candidate and would like to apply then please keep in mind the location and work hours. This role is located in Staffordshire hence you need to be able to commute to Staffordshire on a daily basis. The working hours could vary on a weekly basis and the latest finish is at 12am.<br /> <br /> To apply, please send your CV in Word format to Frank, CVs in any other formats will not be accepted. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience.<br /> <br /> We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.<br /> <br /> NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.]]>
http://www.toplanguagejobs.co.uk/job/7057292/Swedish-speaking-Customer-Service-Representative
Customer Support Specialist â Chinese&English - MY-Kuala Lumpur Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Cantonese, Mandarin
Posted: 4th Jul 2016

Customer Support Specialist - Madarin, Cantonese & English MY-Kuala Lumpur<br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN KULA LUMPUR, MALYSIA - To apply you must be eligible to work there and willing to relocate.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Malaysia offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English, Mandarin and Cantonese, we would love to hear from you! <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email).<br /> * Professionally handle high volume of inquiries from clients and customers.<br /> * You will be accountable for meeting individual (KPIs) and team goals.<br /> * Understand and deliver business strategies and improve customer services through the execution of self-service.<br /> * Continuously identify work process improvements.<br /> * Communicate to Team Leaders and (or) Manager.<br /> * Perform office-based administrative duties whenever required.<br /> * Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.<br /> * Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> We are looking for individuals that have an excellent command of spoken and written English and Chinese, with the ability to converse fluently in Cantonese.<br /> <br /> <br /> <br /> Experience in customer service roles is desirable but not essential, fresh graduates are also encouraged to apply.<br /> <br /> * Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.<br /> <br /> * Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.<br /> <br /> * Analytical thinking and high problem-solving skills.<br /> * Stress tolerance and able to work under pressured environment.<br /> * Willing to work in shift rotations (am/pm/midnight shift) to ensure 24/7 service levels.<br /> * Able to work on public holidays (including CNY) and weekends.<br /> * Required to have own transportation arrangement because this is a 24 hour operations.<br /> <br /> Please Note: you must be eligible to work in Malaysia to be considered for this role<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * An attractive annual salary + shift allowance + 50% subsidized parking rates (above market rate)<br /> * A 5 day working week, any 5 day of the week<br /> * Medical coverage (outpatient and inpatient)<br /> * 4 weeks' comprehensive paid training<br /> * Attractive staff discount - discounted hotel accommodation anywhere in the world!<br /> * Leadership development<br /> * International relocation opportunities are available!<br /> * Dress code - smart and casual every day!<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/6925552/Customer-Support-Specialist-%E2%80%93-Chinese-English-MY-Kuala-Lumpur
Sr. Partner Relationship Manager, Chinese&English, China, BJ/SH Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 4th Jul 2016

Senior Partner Relationship Manager - Chinese & English - Affiliate Marketing - Location Beijing or Shanghai<br /> <br /> <br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN BEIJING OR SHANGHAI! You must be willing to relocate to China if you are interested in this role. Full relocation assistance and visa sponsorship is provided. <br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a highly innovative $3bn accommodation platform, operating a global network that includes more than 550,000 hotels worldwide. They provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travellers. <br /> <br /> <br /> <br /> Role:<br /> <br /> The Senior Partner Relationship Manager (PRM) is a member of the Partner Marketing Distribution team in China. Scope encompass the execution of our distribution strategy of our products and sales generation. Work will focus on new distribution partner acquisition, post-sales process from project management until the successful completion of interface implementation, as well as channel optimization, account management and support. Pre-sales analysis will also be required for specific projects. He/she will report to the country director and work closely with our headquarters' operation and technical teams.<br /> <br /> <br /> <br /> We are searching for one PRM in Beijing and one PRM in Shanghai.<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * New partner acquisition to increase hotel booking distribution channel and brand exposure<br /> * Account management - maximum traffic and bookings delivered through close relationships with partners, on-going operational support and bridge between partner and our regional technical support team<br /> * Looking for innovative business development opportunities in the market<br /> * Assist with technical analysis, interface evaluation, and system demonstration during pre-sell process<br /> * Responsible for successful implementation of partners' system integration<br /> * Maintain up-to-date knowledge of all in-house technology<br /> * Frequent communication within the organization at all levels, with headquarter and regional team on distribution related tasks, including but not limited to market updates, technology development, operational milestones, reports, commission payment, fund collection, etc.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> <br /> <br /> Skills:<br /> <br /> * Deep understanding of China online market.<br /> * Native-level in Chinese (Mandarin), fluent in English (overseas experience/education are a big bonus)<br /> * Proven success record in setting KPIs and sales strategies<br /> * 5+ year's progressive sales and Business Development experience in consultative sales or sales management environment<br /> * Experience in Account managing or Direct Sales is highly preferred<br /> * E-commerce or travel industry experience highly preferred<br /> * Good understanding of web related technologies and technical aspects of affiliate distributions models<br /> * Clear communication through expression of facts and ideas in a clear, convincing and organized manner<br /> * Demonstrated ability to manage a wide variety of projects simultaneously and under tight deadlines<br /> <br /> Personal Attributes:<br /> <br /> * Highly disciplined work habits<br /> * Strong interpersonal skills (externally and internally)<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> * Excellent problem solving skills<br /> * Strong numerical and analytical skills<br /> <br /> <br /> <br /> Our client welcomes applications from overseas candidates willing to relocate, full visa sponsorship and relocation assistance provided.<br /> <br /> <br /> <br /> If you've got a background in e-business sales and marketing and this role sounds like it's for you please send us your CV right now. Our client will be starting interviews imminently]]>
http://www.toplanguagejobs.co.uk/job/6723672/Sr.-Partner-Relationship-Manager-Chinese-English-China-BJ-SH
Partner Relationship Manager - eCommerce - AU/NZ - Sydney based Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 4th Jul 2016

Partner Relationship Manager - eCommerce - AU/NZ - Sydney based<br /> <br /> <br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN SYDNEY, ASUTRALIA! You must be eligible to work and willing to relocate to there if you are interested in this role. <br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is one of the world's largest and fastest growing online travel agents and is now established among the premier e-commerce companies in Asia. Coming from over 60 counties, their 1,900 person team is young, energetic, and hyper-focused on every last detail of the internet. Despite their size, they feel like a startup. You'll get to work on tough challenges, surrounded by people as smart as you are to help solve them.<br /> <br /> <br /> <br /> Role:<br /> <br /> The Partner Relationship Manager (PRM) is a relationship and partner development role to drive hotel sales through a wide array of third parties and distribution channels (e.g. Banks, Airlines, Loyalty programs, Online Affiliates).<br /> <br /> The PRM Australia and New Zealand reports to the VP Business Development within Partner Marketing and works closely with operations and technical teams and Vertical Heads to execute the ambitious expansion of our business development activities in AU & NZ. As PRM you ensure the company continues to develop high level insights into the AU & NZ online market and the competitive landscape.<br /> <br /> This position is based out of their Sydney office.<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Drive revenue for Agoda from AU & NZ<br /> * Own the strategy, planning and execution of marketing activities and partnership activities in AU & NZ<br /> * Day-to-day management of existing partners (performance, reporting, promotions, solutions)<br /> * Develop annual account plans for and build long term relationships with key accounts<br /> * Ownership of the partner acquisition process from deal negotiation to deal closure<br /> * Understand a partner's business needs and translate this into regular tailored joint marketing initiatives and develop successful partner merchandising calendars<br /> * Translate partners' technical requirements into business growth opportunities; own the implementation of Agoda partner solutions with partners<br /> * Proactively identify and qualify new leads and new partnership type opportunities<br /> <br /> <br /> <br /> Requirements:<br /> <br /> Qualifications & Skills<br /> <br /> * Good understanding of the AU & NZ online market<br /> * Bachelor's degree or equivalent, in business, marketing or other relevant field<br /> * Minimum of three years' experience in business development<br /> * Experience in e-commerce or online travel channels an advantage<br /> * Good understanding of web-related technologies, and the technical aspects of affiliate distribution models<br /> * Demonstrated consumer and client orientated mindset<br /> * Outstanding analytical, numerical and problem solving skills; understands and utilizes data and metrics relevant to role<br /> * Ability to communicate value proposition to potential partners, with experience likely gained from a consultative, solutions-based, business development environment<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> <br /> Personal characteristics:<br /> <br /> * Past success in acquiring, mentoring and building productive long term customer relationships<br /> * Adapts well to and is energized by change<br /> * Demonstrated ability to work autonomously, and manage a wide variety of projects simultaneously<br /> * Excellent communicator who expresses facts and ideas in a clear, convincing and organized manner<br /> * Excellent people skills, with the ability to establish relationships and influence stakeholders at all level<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you've got a background in e-business sales and marketing and this role sounds like it's for you please send us your CV right now. Our client will be starting interviews imminently]]>
http://www.toplanguagejobs.co.uk/job/6918782/Partner-Relationship-Manager-eCommerce-AU-NZ-Sydney-based
Highways Manager Salary: pension 5 %
Location: United Kingdom, North West, Manchester, Stockport
Languages: English
Posted: 25th Jul 2016

We are currently recruiting for a High Way Manager in the Stockport area. <br /> <br /> You will be required to work 37 hours a week Monday - Friday.<br /> <br /> The salary will be &#163;45,000- &#163;50,000 depending on experience <br /> <br /> You will be responsible for the full high ways team.<br /> <br /> This role will drive forward our client engagement strategy, coordinating our efforts and building on established relationships across our business. The Business Unit Manager will help implement our strategy, identify and track key opportunities, secure work and monitor overall performance to our clients. There is significant opportunity to broaden our network, and bring more of our capabilities to both existing and new projects.<br /> <br /> The services include Highway's Civil engineering, Street Lighting, Arboriculture and Gates and Barriers, combined with our scale and our aspiration for growth. We are therefore seeking a talented individual who can inspire our people and collaborate with key clients to ensure we continue to grow and shape the future. Therefor there is a strong chance of progression with this role. <br /> <br /> Objective <br /> <br /> Supporting our ambition to build a long term durable strategic partnership to yield significant benefits for our clients. Identifying the addressable spend, working with the Business development Manager to identify and drive growth in sales and margin across our portfolio of capabilities to win a greater share of both existing and future client's.<br /> <br /> Requirements <br /> <br /> * Demonstrable market and client understanding with meaningful sales experience <br /> * Able to demonstrate experience of building effective networks both internally and external to the organisation <br /> * Able to demonstrate experience of developing relationships with clients and finding ways to add value to the client's agenda <br /> * A track record of leading and winning major work opportunities <br /> * Excellent communication skills and stakeholder engagement <br /> * Ability to build and develop new relationships <br /> * Strong presenting, negotiating and influencing skills <br /> * Focused on first class service provision in order to develop strong, long lasting relationships <br /> * A pro-active individual with a confident yet diplomatic operating style - someone who deals easily with cultural diversity <br /> * A disciplined thinker and analytical, numerate, problem solver who has the judgement and capacity to think complex issues through and develop effective solutions in a timely fashion <br /> * A resourceful, articulate and clear communicator who has the ability to influence others through the use of sound judgement and good sense - a natural team player <br /> * Demonstrable experience of successfully operating within a target driven environment. Someone who consistently achieves and often over-delivers their targets<br /> <br /> Responsibilities <br /> <br /> * Be recognised as a client expert understanding in detail the client's strategy, key points of influence, culture, external drivers and their challenges, risks and opportunities <br /> * Provide knowledge, secure resources and become the initial point of contact for issues and opportunities <br /> * Encouraging others in the business to contribute to the client's success and developing a sustainable, long term relationship <br /> * Engage with the client and operate as part of a core Key Account Management team. <br /> * Manage and maintain a client stakeholder plan connecting to the client at all relevant levels. <br /> * Support development of business plans in line with the overall business objectives <br /> * Identify opportunities for new business with current and new customers. <br /> * Achieve all relevant measures and KPI's <br /> * Identify client drivers and needs to prioritise proposition and service development. <br /> * Use CRM to capture all sales opportunities, and proactively use the Dashboards to examine pipeline strength, velocity, win/loss metrics etc. <br /> * Seek opportunities to stimulate the client with insights, leadership and innovation <br /> * Set appropriate metrics and monitor those that exist to ensure the highest quality of service is delivered to the clients <br /> <br /> The Individual <br /> <br /> * Proven success in client relationship management, able to build lasting and durable partnerships with client representatives, adding significant value to their agenda. <br /> * A natural competitor, highly motivated and ambitious for the success of the team <br /> * Strong business acumen with a demonstrated knowledge of identifying potential value creation. <br /> * Proactive, goal oriented individual with superior verbal and written communication skills. <br /> * Strong organisational skills <br /> * Excellent team player, able to influence technical and delivery staff and collaborate effectively with other divisional colleagues. <br /> * Understands the importance of solid account planning, timely reporting and CRM administration<br /> <br /> * An engineering/technical degree within civil or electrical engineering is desired, or a Highways qualification<br /> * NEBOSH General Certificate in Health & Safety or equivalent is also desired but not essential as training would be provided.<br /> <br /> Key Measures <br /> <br /> * Client stakeholder contact, frequency and relevance <br /> * Pipeline - cover vs. budget, suspects and win/loss <br /> * Win rates (conversion) <br /> * Annual revenue and margin targets <br /> * Cross selling new services <br /> * Client perception scoring<br /> <br /> My client are looking to rapidly expand, there is the Strong chance of progression for the right candidate. <br /> <br /> If you are looking for a new opportunity with a forward thinking, dynamic and growing organisation with massive potential to progress then this could be the role for you.<br /> <br /> Search Consultancy are an employment business recruiting on behalf of their clients]]>
http://www.toplanguagejobs.co.uk/job/7061002/Highways-Manager
Sales Manager - Hotels - Travel & Tourism US-Los Angeles Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 4th Jul 2016

Sales Manager - Hotels - Travel & Tourism US-Los Angeles<br /> <br /> <br /> <br /> PLEASE NOTE: THIS ROLE IS FOR RELOCATION TO LOS ANGELES, USA. You must be eligible to work and willing to relocate to there if you are interested in this role. <br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 250,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. They are now recruiting an Associate Director to join their West Coast team.<br /> <br /> <br /> <br /> Role:<br /> <br /> As Sales Manager, your key objective will be to help expand our client's room supply network and establish and manage hotel relationships. Ideally you should be experienced in the hotel industry and / or travel industry, especially online travel. You will be taking care of the hotel market and assisting market partnership related functions, as well as identifying trends and defining potential sources of supply to satisfy consumer demand on the company website.<br /> <br /> <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> 1 Evaluate partnerships & determine actions to optimize production<br /> 2 Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability and competitiveness of the company website<br /> 3 Identify regional supply requirements in terms of product offerings and promotions to match with market demands<br /> 4 Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations<br /> 5 Manage listing processes for new suppliers and renewals with existing partners<br /> 6 Manage all supplier data in distribution systems<br /> 7 Improve team operation processes and manage supporting resources<br /> 8 Train and inform partners on our technologies, tools and model<br /> 9 Participate in market research as required<br /> 10 Prepare presentations and materials<br /> 11 Manage regular weekly and monthly supplier and internal reports<br /> <br /> <br /> <br /> Requirements:<br /> <br /> Leadership:<br /> <br /> * Junior position, managing up to 5 people, answering general questions and providing assistance; maintaining assignment completion schedules; performing the same tasks as others.<br /> <br /> <br /> <br /> Independent Judgment and Decision-Making:<br /> <br /> * Very General Supervision<br /> * Resolves most questions, accomplishes most tasks without guidance.<br /> <br /> <br /> <br /> Qualifications:<br /> <br /> * Bachelor's degree or equivalent, in any relevant field <br /> <br /> * Minimum of three years' experience in hotel or travel industry, especially OTA channels<br /> * Strong interpersonal skills & ability to influence external / internal stakeholders<br /> <br /> * Excellent command of English<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate various proposals to potential partners <br /> <br /> * Be a Team player with a Professional "get it done" attitude and work ethic<br /> * Success in acquiring, mentoring & building long term customer relationships<br /> <br /> * Adapts well to and is energized by change<br /> * Is creative and Innovative<br /> <br /> <br /> <br /> If your bring what we're looking for and you like what your read do not hesitate - send your CV now!]]>
http://www.toplanguagejobs.co.uk/job/6596612/Sales-Manager-Hotels-Travel-Tourism-US-Los-Angeles
Customer Support Specialist - Spanish - eCommerce - HU-Budapest Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Spanish
Posted: 24th Jul 2016

Customer Support Specialist - Spanish & English - eCommerce HU-Budapest<br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN BUDAPEST. You must be eligible to work in and willing to relocate to Hungary if you are interested in this role. <br /> <br /> <br /> <br /> Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology?<br /> <br /> We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a leading global, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Budapest offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Spanish & English we would love to hear from you! <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email).<br /> * Understand and deliver business strategies and improve customer services through the execution of self-service.<br /> * Be accountable for meeting individual and team goals (KPIs)<br /> * Continuously identify work process improvements and communicate to Team Leaders and (or) Manager<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * MUST have good command of spoken and written Spanish language (level B2 or higher according to The Common European Framework ) + Good English communication skills<br /> * Fresh graduates from hospitality, travel, communications or language degrees/courses are welcome to apply or with at least 2 years of working experience in the related field.<br /> * Immaculate telephone manners and communication skills.<br /> * Excellent listening skills, critical-thinker with attention to detail.<br /> * Minimum typing speed of 35 words per minute<br /> * Willing to work on rotating shifts, public holidays, and weekends<br /> * Ability to work in both a team environment and independently<br /> * Demonstrate high degree of integrity and confidentiality<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * 5-day work week<br /> * Competitive salary<br /> * 4 weeks' paid training<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities at any of our office locations globally<br /> * Work culture: balance in work and life<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> * Strategic office location at City Centre, Budapest<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/7059102/Customer-Support-Specialist-Spanish-eCommerce-HU-Budapest
Customer Support Specialist - English - eCommerce - HU-Budapest Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 24th Jul 2016

Customer Support Specialist - English - eCommerce HU-Budapest<br /> <br /> PLEASE NOTE THIS ROLE IS BASED IN BUDAPEST. You must be eligible to work in and willing to relocate to Hungary if you are interested in this role. <br /> <br /> <br /> <br /> Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology?<br /> <br /> We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment.<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a leading global, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.<br /> <br /> <br /> <br /> Role:<br /> <br /> If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Budapest offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English we would love to hear from you! <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email).<br /> * Understand and deliver business strategies and improve customer services through the execution of self-service.<br /> * Be accountable for meeting individual and team goals (KPIs)<br /> * Continuously identify work process improvements and communicate to Team Leaders and (or) Manager<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * MUST have good command of spoken and written English language. Additional language is a plus<br /> * Fresh graduates are welcome to apply. Experience in call center, hospitality, or travel industries are highly advantageous<br /> * Immaculate telephone manners and communication skills.<br /> * Excellent listening skills, critical-thinker with attention to detail.<br /> * Minimum typing speed of 35 words per minute<br /> * Willing to work on rotating shifts, public holidays, and weekends<br /> * Ability to work in both a team environment and independently<br /> * Demonstrate high degree of integrity and confidentiality<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * 5-day work week<br /> * Competitive salary<br /> * 4 weeks' paid training<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities at any of our office locations globally<br /> * Work culture: balance in work and life<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> * Strategic office location at City Centre<br /> <br /> <br /> <br /> Your Next Step:<br /> <br /> If you bring what it takes and this role looks like it's for you then we want to hear from you straight away. Send us your CV for immediate consideration.]]>
http://www.toplanguagejobs.co.uk/job/7059062/Customer-Support-Specialist-English-eCommerce-HU-Budapest
Airport Cleaners Required Salary: Negotiable
Location: United Kingdom, South East, West Sussex, Gatwick
Languages: English
Posted: 21st Jul 2016

Terminal Cleaners <br /> Gatwick Airport<br /> <br /> <br /> <br /> We are now recruiting for AIRPORT CLEANERS TO START WORK IMMEDIATELY.<br /> <br /> You will need to have minimum English<br /> Be reliable<br /> Keen and hard working<br /> <br /> Main Duties<br /> Mopping, Sweeping, cleaning the toilets, wiping down surfaces and other duties as required.<br /> <br /> We have different shifts to offer<br /> <br /> Both days and nights available.<br /> <br /> <br /> <br /> This is a shift work position<br /> <br /> <br /> <br /> Please call immediately on 01293 848173 and speak to Beata]]>
http://www.toplanguagejobs.co.uk/job/7052342/Airport-Cleaners-Required
Passenger Care Assistant Salary: £7.65 per hour
Location: United Kingdom, South East, West Sussex, Gatwick
Languages: English
Posted: 18th Jul 2016

PASSENGER CARE ASSISTANT<br /> <br /> <br /> <br /> GATWICK AIRPORT<br /> <br /> <br /> <br /> &#163;7.65 ph<br /> <br /> <br /> <br /> <br /> <br /> We currently require a number of Passenger Care Assistants to work at Gatwick Airport.<br /> <br /> <br /> <br /> Your duties will involve helping passengers who need special assistance to travel through the airport safely and comfortably.<br /> <br /> <br /> <br /> You will assist passengers with disabilities or reduced mobility to travel from check in areas within the Airport terminal building to the aircraft using equipment including wheelchairs and buggies.<br /> <br /> <br /> <br /> You will be a reliable team worker who enjoys customer service and face to face contact with all types of people and has the ability to work consistently to a high standard in a busy operational environment. You will also have excellent communication skills, including written and spoken English. If you have a full driving licence this would be an advantage.<br /> <br /> <br /> <br /> To meet government and security requirements you will need:<br /> <br /> * A fully checkable reference history to cover the last five years<br /> * The ability to pass Counter Terrorist Check (CTC) clearance<br /> * The ability to pass a basic Criminal Record Check / Disclosure<br /> * The Right to Work in the UK<br /> <br /> <br /> <br /> Health, safety and security are essential and you must be able to actively respond to both verbal instructions and audible warning devices. You should also note that:<br /> <br /> * Shifts are a minimum of eight hours long<br /> * All work will require prolonged periods of standing and you will be required to kneel, bend and squat<br /> * The role will involve some manual handling activities e.g. lifting and carrying equipment<br /> <br /> PLEASE SEND YOUR CV ONLINE.]]>
http://www.toplanguagejobs.co.uk/job/7039622/Passenger-Care-Assistant