Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Exciting opportunities for language speakers - Language Career Fair - 14th March, Prague Salary: Competitive
Location: Czech Republic, Jihomoravsky
Languages: Arabic, English, Cantonese, Danish, Dutch, Finnish, French, German, Italian, Japanese, Mandarin, Norwegian, Portuguese, Russian, Spanish, Swedish, Flemish, Greek, Bulgarian, Croatian, Czech, Hungarian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Hebrew
Posted: 20th Feb 2015

Bilingual People International Language Recruitment Fair <br /> Date: 14th March 2015<br /> Location: Clarion Congress Hotel, Prague 9<br /> <br /> <br /> If you are Bilingual/ Multilingual and are looking to use your language skills in a new career in Czech Republic or throughout Europe, don’t miss our Bilingual People International Recruitment Fair which returns to Prague this year again on the 14th March.<br /> <br /> This annual International Language Recruitment Fair is dedicated to the Central Eastern Europe Region, and focuses on giving language speakers the opportunity to meet recruiters face to face, discuss exciting employment opportunities and apply for positions within Czech Republic as well as throughout Europe.<br /> <br /> Whether you are looking for an opportunity to start an international career, to immerse in a new culture, or are just looking to use your language skills in your next position, the event offers bilingual and multilingual professionals access to hundreds of available positions from leading international companies and recruitment agencies based in Prague, Czech Republic and across Europe, in employment sectors such as Customer Service, Accountancy & Finance, IT, Sales, Marketing and Translating/Interpreting, plus many more.<br /> <br /> <br /> Confirmed exhibitors include:<br /> <br /> Expedia<br /> The Oil and Gas Year<br /> Exxonmobil<br /> ADP<br /> Manpower/ Experis<br /> Bluelink<br /> Top Language Jobs<br /> And many more…<br /> <br /> <br /> Reasons why you shouldn’t miss the Bilingual People Fair in Prague:<br /> <br /> • Meet Local and International companies that are interested in recruiting for people with language skills, both for positions in the Czech Republic, and also throughout Europe. <br /> • Apply and discuss opportunities for a wide range of positions across many industry specifications including Sales, Customer Service, IT, Tech Support, Accountancy/Finance, Marketing and many more<br /> • You will be able to meet leading employers as well as Recruitment Agencies under one roof, saving you time and energy when looking for your new job!<br /> • You will be able to talk to leading employers and agencies face-to-face and discuss a wide range of employment opportunities. <br /> • Bring your CV - this is essential and will be requested by most companies and recruitment agencies if you are interested in applying for active jobs <br /> • Attend various presentations and seminars throughout the day which will be aimed at given you advice on finding your perfect career.<br /> <br /> <br /> When and Where<br /> <br /> The Fair will be held at the Clarion Congress Hotel, Prague 9, on the 14th March – for one day only. <br /> <br /> E-ticket<br /> <br /> Free entrance tickets have now been released for the event. Please note all tickets are free, they are limited and will be allocated on a first come first served basis. For more information and to claim your e-ticket asap to avoid disappointment please visit this link:<br /> <br /> http://www.bilingualpeople.cz/candidate/register/ <br /> <br /> We look forward to seeing you at the event!<br /> <br /> Bilingual People<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4775422/Exciting-opportunities-for-language-speakers-Language-Career-Fair-14th-March-Prague
Exciting opportunities for language speakers - Language Career Fair - 14th March, Prague Salary: Competitive
Location: Czech Republic, Praha
Languages: Arabic, English, Cantonese, Danish, Dutch, Finnish, French, German, Italian, Japanese, Mandarin, Norwegian, Portuguese, Russian, Spanish, Swedish, Flemish, Greek, Bulgarian, Croatian, Czech, Hungarian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Hebrew
Posted: 20th Feb 2015

Bilingual People International Language Recruitment Fair <br /> Date: 14th March 2015<br /> Location: Clarion Congress Hotel, Prague 9<br /> <br /> <br /> If you are Bilingual/ Multilingual and are looking to use your language skills in a new career in Czech Republic or throughout Europe, don’t miss our Bilingual People International Recruitment Fair which returns to Prague this year again on the 14th March.<br /> <br /> This annual International Language Recruitment Fair is dedicated to the Central Eastern Europe Region, and focuses on giving language speakers the opportunity to meet recruiters face to face, discuss exciting employment opportunities and apply for positions within Czech Republic as well as throughout Europe.<br /> <br /> Whether you are looking for an opportunity to start an international career, to immerse in a new culture, or are just looking to use your language skills in your next position, the event offers bilingual and multilingual professionals access to hundreds of available positions from leading international companies and recruitment agencies based in Prague, Czech Republic and across Europe, in employment sectors such as Customer Service, Accountancy & Finance, IT, Sales, Marketing and Translating/Interpreting, plus many more.<br /> <br /> <br /> Confirmed exhibitors include:<br /> <br /> Expedia<br /> The Oil and Gas Year<br /> Exxonmobil<br /> ADP<br /> Manpower/ Experis<br /> Bluelink<br /> Top Language Jobs<br /> And many more…<br /> <br /> <br /> Reasons why you shouldn’t miss the Bilingual People Fair in Prague:<br /> <br /> • Meet Local and International companies that are interested in recruiting for people with language skills, both for positions in the Czech Republic, and also throughout Europe. <br /> • Apply and discuss opportunities for a wide range of positions across many industry specifications including Sales, Customer Service, IT, Tech Support, Accountancy/Finance, Marketing and many more<br /> • You will be able to meet leading employers as well as Recruitment Agencies under one roof, saving you time and energy when looking for your new job!<br /> • You will be able to talk to leading employers and agencies face-to-face and discuss a wide range of employment opportunities. <br /> • Bring your CV - this is essential and will be requested by most companies and recruitment agencies if you are interested in applying for active jobs <br /> • Attend various presentations and seminars throughout the day which will be aimed at given you advice on finding your perfect career.<br /> <br /> <br /> When and Where<br /> <br /> The Fair will be held at the Clarion Congress Hotel, Prague 9, on the 14th March – for one day only. <br /> <br /> E-ticket<br /> <br /> Free entrance tickets have now been released for the event. Please note all tickets are free, they are limited and will be allocated on a first come first served basis. For more information and to claim your e-ticket asap to avoid disappointment please visit this link:<br /> <br /> http://www.bilingualpeople.cz/candidate/register/ <br /> <br /> We look forward to seeing you at the event!<br /> <br /> Bilingual People<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4775132/Exciting-opportunities-for-language-speakers-Language-Career-Fair-14th-March-Prague
Exciting opportunities for language speakers - Language Career Fair - 14th March, Prague Salary: Competitive
Location: Czech Republic
Languages: Arabic, English, Cantonese, Danish, Dutch, Finnish, French, German, Italian, Japanese, Mandarin, Norwegian, Portuguese, Russian, Spanish, Swedish, Flemish, Greek, Bulgarian, Croatian, Czech, Hungarian, Lithuanian, Polish, Romanian, Slovak, Slovenian, Turkish, Hebrew
Posted: 20th Feb 2015

Bilingual People International Language Recruitment Fair <br /> Date: 14th March 2015<br /> Location: Clarion Congress Hotel, Prague 9<br /> <br /> <br /> If you are Bilingual/ Multilingual and are looking to use your language skills in a new career in Czech Republic or throughout Europe, don’t miss our Bilingual People International Recruitment Fair which returns to Prague this year again on the 14th March.<br /> <br /> This annual International Language Recruitment Fair is dedicated to the Central Eastern Europe Region, and focuses on giving language speakers the opportunity to meet recruiters face to face, discuss exciting employment opportunities and apply for positions within Czech Republic as well as throughout Europe.<br /> <br /> Whether you are looking for an opportunity to start an international career, to immerse in a new culture, or are just looking to use your language skills in your next position, the event offers bilingual and multilingual professionals access to hundreds of available positions from leading international companies and recruitment agencies based in Prague, Czech Republic and across Europe, in employment sectors such as Customer Service, Accountancy & Finance, IT, Sales, Marketing and Translating/Interpreting, plus many more.<br /> <br /> <br /> Confirmed exhibitors include:<br /> <br /> Expedia<br /> The Oil and Gas Year<br /> Exxonmobil<br /> ADP<br /> Manpower/ Experis<br /> Bluelink<br /> Top Language Jobs<br /> And many more…<br /> <br /> <br /> Reasons why you shouldn’t miss the Bilingual People Fair in Prague:<br /> <br /> • Meet Local and International companies that are interested in recruiting for people with language skills, both for positions in the Czech Republic, and also throughout Europe. <br /> • Apply and discuss opportunities for a wide range of positions across many industry specifications including Sales, Customer Service, IT, Tech Support, Accountancy/Finance, Marketing and many more<br /> • You will be able to meet leading employers as well as Recruitment Agencies under one roof, saving you time and energy when looking for your new job!<br /> • You will be able to talk to leading employers and agencies face-to-face and discuss a wide range of employment opportunities. <br /> • Bring your CV - this is essential and will be requested by most companies and recruitment agencies if you are interested in applying for active jobs <br /> • Attend various presentations and seminars throughout the day which will be aimed at given you advice on finding your perfect career.<br /> <br /> <br /> When and Where<br /> <br /> The Fair will be held at the Clarion Congress Hotel, Prague 9, on the 14th March – for one day only. <br /> <br /> E-ticket<br /> <br /> Free entrance tickets have now been released for the event. Please note all tickets are free, they are limited and will be allocated on a first come first served basis. For more information and to claim your e-ticket asap to avoid disappointment please visit this link:<br /> <br /> http://www.bilingualpeople.cz/candidate/register/ <br /> <br /> We look forward to seeing you at the event!<br /> <br /> Bilingual People<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4775052/Exciting-opportunities-for-language-speakers-Language-Career-Fair-14th-March-Prague
Cabin Crew - No Previous Cabin Crew Experience Necessary Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English
Posted: 11th Feb 2015

Cabin Crew - No Previous Cabin Crew Experience Necessary <br /> <br /> If you enjoy meeting new people and can offer excellent customer service this is the perfect job for you!<br /> Are you an adventurous person who loves to travel? Become a flight attendant today and make Europe your playground.<br /> Crewlink is an official training & recruitment partner for Ryanair, Europe’s No. 1 low-fare Airline. <br /> <br /> Benefits<br /> From day one, Ryanair crew enjoy generous travel benefits, giving you the opportunity to fly abroad on your days off. So if you want to lunch in Rome, ski in Austria, enjoy the culture in Paris, or party hard in Prague, this is the ideal job for you. If you would like to experience a new culture you can even choose to relocate and live in different countries with Ryanairs' relocation scheme. <br /> <br /> Outstanding Career Opportunities<br /> Ryanair is the world's largest international scheduled airline and it's not finished growing. Ryanair's phenomenal expansion plan gives you the opportunity of climbing the career ladder. Promotion comes with increased benefits, so if you're interested in the fantastic career opportunities available to all crew, apply to attend an assessment today at the link below. <br /> <br /> Vacancies available across all Ryanair’s European Bases. Go online today at http://www.crewlink.ie/applications to register for any of the following recruitment days:<br /> <br /> UK: <br /> Manchester 23/02/2015<br /> London 26/02/2015<br /> Glasgow 02/03/2015<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4737192/Cabin-Crew-No-Previous-Cabin-Crew-Experience-Necessary
French speaking Operations & Sales Specialist Salary: £14,000 – £18,000 for Full-time role (or pro-rata for Part-time role) (the actual salary will depend on the experience).
Location: United Kingdom, West Midlands, Birmingham
Languages: English, French, German
Posted: 24th Feb 2015

HalalBooking® is cutting-edge e-commerce company and its websites www.HalalBooking.com is the world’s leading online booking website in the niche market of Halal Holidays. The website has a truly global customer base across all continents. The main destinations currently are Turkey, Egypt, the UAE, North Africa, Middle East and European destinations.<br /> <br /> HalalBooking.com is fast growing company and the job offers great career growth opportunities.<br /> <br /> Job Specification<br /> <br /> Reporting to: Operations Manager <br /> <br /> Working Hours: Full Time or Part Time (20-30 hours week). The hours are negotiable and flexible working hours are available.<br /> The position can remain part-time or develop into full-time hours.<br /> <br /> HalalBooking.com is looking for an 'Operations & Sales Specialist to join the Operations Team at our operations office in Birmingham, UK. To manage sales and operations of the company as delegated by the Operations Manager. <br /> <br /> To also aide in the management and monitoring of online sales and hotel availability and stop-sales. To communicate with suppliers and customers as required. <br /> <br /> Operations & Sales Specialist Responsibilities:<br /> <br /> • Respond to incoming email and phone inquiries<br /> • Use agreed company procedures for dealing with enquiries and making travel arrangements for the customer<br /> • Keep fully informed of resorts, hotels, villas and other services, featured on the company’s website<br /> • Keep fully informed of late availability, stop-sales, special offers, hotel errata, operational difficulties, sales priorities, etc.<br /> • Liaise with the Operations Manager on all after-sales customer support issues<br /> • Support and the Operations Manager with product and system development needs, as required<br /> • Continually update and seek improvements in the work of the Operations team<br /> <br /> MUST HAVE requirements: <br /> • University degree with 2.1 grade (recent graduates should apply too)<br /> • Besides English, fluency in French is required<br /> • Very good numerical and logical thinking<br /> • Good written and verbal communication skills<br /> • Good attention to details and accuracy<br /> GOOD TO HAVE requirements:<br /> • Interested to learn the general tourism concepts. Interested to learn aspects of the halal holidays industry<br /> • Ability to use MS Excel and/or MS Word<br /> • Ability to pick up and apply knowledge quickly<br /> • Overseas travelling experience<br /> • Besides English and French, fluency in Arabic, German or Turkish<br /> <br /> Start Date March 2015<br /> Base Salary £14,000 – £18,000 for Full-time role (or pro-rata for Part-time role) (the actual salary will depend on the experience). <br /> Interview Initial interview to take place in Birmingham office or via Skype conference call. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4796252/French-speaking-OPERATIONS-SALES-SPECIALIST
German Speaking Concierge Service Specialist Salary: £15,600k + Shift Allowance + Relocation Assistance + Development Opportunities + Generous Range of Benefits
Location: United Kingdom, East Anglia, Cambridgeshire
Languages: English, German
Posted: 19th Feb 2015

WhiteConcierge provides a global concierge service for the world’s leading banks and credit card companies. They operate on a 24/7 basis in 4 languages, serving their customer base. <br /> <br /> The successful candidate will be dealing with some extraordinary requests on behalf of some demanding customers. Whatever a customer needs and wherever they are in the world (provided it is legal and ethical), you will be expected to deliver solutions to delight them.<br /> <br /> As a Concierge Service Specialist you will be responsible for providing world class customer service. You will be responsible for taking personal ownership for researching and delivering customer focused tailor made solutions. <br /> <br /> KEY RESPONSIBILTIES:<br /> • Answering incoming calls in either German & English<br /> • Managing incoming requests from VIP clients in a timely manner<br /> • Ensuring quality service is delivered and targets are met<br /> • Share knowledge on travel destinations, special interests, events and suppliers <br /> • Recording accurate customer records <br /> <br /> THE CANDIDATE: We are looking for German / English speaking concierge service specialists who have an incredible passion and drive for perfection. <br /> <br /> You must be a team player with the ability to multitask and effectively manage your time, whilst delivering exceptional customer service. <br /> <br /> Key Experience preferred for the role:-<br /> • Fluency in English & German to Native Level (C1/C2) - verbal and written communication<br /> • Strong customer service skills <br /> • Excellent telephone manner and interpersonal skills<br /> • Excellent organisational and time management skills<br /> • Proficient IT skills <br /> <br /> WORKING HOURS: 7on7off 2115-0745, 7on 7off 0730 - 1815, 7on 7off 1045 - 2130, 7on 7off 0900 - 1945 (12 month FTC) <br /> START DATE: March/April 2015<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4077572/German-Speaking-Concierge-Service-Specialist
French Speaking Concierge Service Specialist Salary: £15,600k + Shift Allowance + Relocation Assistance + Development Opportunities + Generous Range of Benefits
Location: United Kingdom, East Anglia, Cambridgeshire
Languages: English, French
Posted: 19th Feb 2015

WhiteConcierge provides a global concierge service for the world’s leading banks and credit card companies. They operate on a 24/7 basis in 4 languages, serving their customer base. As a result of business development, we are now looking to expand our French speaking team. <br /> <br /> The successful candidate will be dealing with some extraordinary requests on behalf of some demanding customers. Whatever a customer needs and wherever they are in the world (provided it is legal and ethical), you will be expected to deliver solutions to delight them.<br /> <br /> As a Concierge Service Specialist you will be responsible for providing world class customer service. You will be responsible for taking personal ownership for researching and delivering customer focused tailor made solutions. <br /> <br /> KEY RESPONSIBILTIES:<br /> • Answering incoming calls in either French & English<br /> • Managing incoming requests from VIP clients in a timely manner<br /> • Ensuring quality service is delivered and targets are met<br /> • Share knowledge on travel destinations, special interests, events and suppliers <br /> • Recording accurate customer records <br /> <br /> THE CANDIDATE: We are looking for French / English speaking concierge service specialists who have an incredible passion and drive for perfection. <br /> <br /> You must be a team player with the ability to multitask and effectively manage your time, whilst delivering exceptional customer service. <br /> <br /> Key Experience preferred for the role:-<br /> • Fluency in English & French to Native Level (C1/C2) - verbal and written communication<br /> • Strong customer service skills <br /> • Excellent telephone manner and interpersonal skills<br /> • Excellent organisational and time management skills<br /> • Proficient IT skills <br /> <br /> WORKING HOURS: Shift working: Monday to Friday 1 weekend in 3 1400 - 2200, Monday to Friday 1 weekend in 3 0715 - 1515, Monday to Friday 1 weekend in 3, 0900 - 1700, 7days on/7days off 0715 - 1800, 7days on/7days off 2115 - 0745 <br /> <br /> START DATE: March/April 2015 ]]>
http://www.toplanguagejobs.co.uk/job/4072632/French-Speaking-Concierge-Service-Specialist
Danish Speaking Sales Executive Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish
Posted: 27th Feb 2015

Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivated and driven <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confident and outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> Why Ink?<br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> International travel opportunities <br /> Significant earning potential<br /> ]]>
http://www.toplanguagejobs.co.uk/job/2938062/Danish-Speaking-Sales-Executive
Bilingual Sales Executive – Travel Media Salary: Excellent Salary
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish, Dutch, Finnish, French, German, Norwegian, Swedish, Swiss German
Posted: 27th Feb 2015

About us<br /> <br /> Ink is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> <br /> We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.com and our Facebook page www.facebook.com/#!/happINKness?fref=ts<br /> <br /> Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. <br /> <br /> Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> <br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> <br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> <br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel<br /> <br /> Why Ink?<br /> <br /> Fast moving environment for a market leader in a growth sector Coaching and development programmes for all employees International travel opportunities Significant earning potential.]]>
http://www.toplanguagejobs.co.uk/job/2849382/Bilingual-Sales-Executive-%E2%80%93-Travel-Media
German Speaking Key Account Manager DACH Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, German
Posted: 27th Feb 2015

Sales – Travel Media<br /> <br /> Based in our London office, but with some travel, you will be selling across one or more of our media platforms to clients from a variety of market sectors across a number of countries.<br /> <br /> You will be expected to generate your own quality leads and prospects, and develop your own territory through effective cold calling and client development. You will build business relationships through meaningful conversations with decision makers and delivering nothing less than 5-star service levels. You will also be negotiating at a senior level, and closing business on the phone and face to face every day.<br /> <br /> <br /> What we’re looking for<br /> <br /> * A passion for selling and providing solutions<br /> * Unshakeable belief<br /> * A desire to constantly make yourself and those around you even better <br /> * Excellent and creative sales ability<br /> * A natural happiness and positivity<br /> * A smart approach to problem solving<br /> <br /> What you get in return<br /> <br /> * An opportunity to grow with First class ongoing coaching and development<br /> * A chance to work for a market leader (Ink came 7th in the Investec Hot 100 Real Business List 2012)<br /> * The most original commission and incentives scheme in sales<br /> * A chance broaden your horizons with travel opportunities <br /> * An invitation to join our HappINKness and Dreams initiatives<br /> <br /> About Ink <br /> Ink is the global leader in connecting with travellers. As well as producing more inflight magazines for more airlines than any other company in the world, Ink reaches a captive audience of hundreds of millions of travellers each year with Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and on onboard entertainment systems.<br /> * Ink works with over three dozen airlines, produces media in 17 languages, and sells advertising in over 100 countries. Our travel clients include companies as diverse as Air France-KLM, Air Macau, Bangkok Airways, bmi, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, South African Express, THAI Airways, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air.<br /> * Ink is the owner of the Airline Retail Conference (ARC) in Europe and Asia, the China Travel Retail conference in Shanghai, and produces the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. We also publish CNBC Business magazine and TimeOut Singapore. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/2131251/German-Speaking-Key-Account-Manager-DACH
Advertising Sales Executive - Singapore Salary: 20000 - 30000
Location: Singapore, 486066
Languages: English
Posted: 27th Feb 2015

About us<br /> Ink’s advertising products reach hundreds of millions of travellers each year via targeted advertising on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems as well as print advertising in our portfolio of international in-flight magazines.<br /> Our advertisers can choose exactly which groups of passengers they want to reach with their adverts by using our dynamically generated targeted advertising on print-at-home boarding passes, smartphone boarding passes, web pages and confirmation emails. Advertising is automatically chosen and delivered according to parameters such as destination, origination, gender, class flown and passenger nationality.<br /> According to our industry research, targeted advertising on print-at-home boarding passes is highly effective with 53% of those surveyed saying that they would consider purchasing products advertised on boarding passes. In addition, over a quarter of passengers look at their boarding pass while travelling to the airport, a fifth of passengers still look at their boarding pass once they have boarded the plane and 61% of passengers can recall boarding pass adverts.<br /> Ink offers technology development services and confirmation email/booking email applications to enable travel companies to take advantage of this burgeoning opportunity to connect with travellers.<br /> Our TAD clients include: KLM Royal Dutch Airlines, Germanwings, Tigerair, Brussels Airlines, Cebu Pacific, Eurostar, Ryanair, Hong Kong Airlines, Carlson Wagonlit, easyJet, Air One, GOL, nasair<br /> This is a rapidly evolving area and is a core part of Ink’s growth strategy.<br /> The role<br /> To sell targeted advertising products to new and existing B2C clients, from lead generation and developing new sales channels to closing deals over the phone<br /> High volume, high intensity, high quality calls<br /> Provide excellent customer service to maximise repeat bookings<br /> Identify and create business opportunities to present to new and existing clients<br /> Package <br /> Basic salary dependent on experience<br /> Significant commission earning potential (multiples of salary)<br /> Employee benefits scheme<br /> <br /> About you<br /> Resilient and driven<br /> Motivated to make money, competitive and eager to learn<br /> Strong desire to learn, develop skills and succeed<br /> Accountable and responsible for your actions<br /> Hard worker<br /> Someone who deals with stress positively]]>
http://www.toplanguagejobs.co.uk/job/4577582/Advertising-Sales-Executive-Singapore
Advertising Sales Manager Salary: Salary + Commission
Location: Singapore, 486066
Languages: English
Posted: 27th Feb 2015

Ink is the world’s largest publisher of airline media<br /> We work with 30 airlines, produce 36 inflight magazines, and reach an affluent, captive audience of 700 million travellers through digital channels including websites, mobile apps, boarding passes and onboard entertainment<br /> Our partners include Jetstar, Tiger Air, Scoot, Cebu Pacific Air, American Airlines, United Airlines, easyJet, KLM and SAS; we have 9 offices, 300 staff and advertising clients in more than 100 countries<br /> For more on our award winning magazines, growing readerships, cutting-edge digital products and culture of success, visit www.ink-global.com<br /> <br /> About the role<br /> Reporting to the Commercial Director, you will publish 2 inflight magazines, with responsibility for revenue, profitability and growth<br /> You will manage, empower and inspire a sales team to ensure targets are achieved<br /> You will lead by example and introduce new advertisers to our media<br /> <br /> More about the role<br /> You will define and execute the sales strategy on your titles, from the product and target markets to volume and yield management<br /> You will train and develop your team to deliver on their KPIs, grow year on year, and be ready to succeed you when you’re promoted<br /> The role is vital to the cultural management of the sales floor, and you will work closely and cordially with the compliance, production and editorial teams<br /> Ink media is produced for passengers, not by passengers; you will have personal sales targets and the opportunity to cross-sell into the entire global portfolio<br /> Accurate forecasting is key to the role, as are timely reports that show off your success<br /> <br /> About you<br /> Jaw-dropping proven record of advertising sales management<br /> Knowledgeable about print media, advertising and travel<br /> A motivational leader who is accountable and loves attention to detail<br /> Ready to pitch in, driven to make a difference, hungry for success<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4550812/Advertising-Sales-Manager
Bilingual Sales Executive TAD – Travel Media Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish, Dutch, Finnish, French, German, Norwegian, Swedish, Icelandic, Swiss German
Posted: 27th Feb 2015

About us<br /> <br /> Ink is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> <br />  We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> <br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.come and our Facebook page www.facebook.com/#!/happINKness?fref=ts<br /> <br /> About Targeted Advertising (TAD)<br /> <br /> TAD enables our clients to chose exactly which passengers they want to reach with their adverts by using our targeted advertising solutions on print-at-home boarding passes, smart phone boarding passes, web pages and confirmation emails. Advertising is automatically chosen and delivered according to parameters such as destination, origination, gender, class flown and passenger nationality. <br /> <br /> This is a rapidly evolving area and is a core part of Ink’s growth strategy. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. <br /> <br /> Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> <br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> <br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> <br /> Why Ink?<br /> <br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> Significant earning potential]]>
http://www.toplanguagejobs.co.uk/job/2849372/Bilingual-Sales-Executive-TAD-%E2%80%93-Travel-Media
French speaking Sales Executives –Travel Media Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, French
Posted: 27th Feb 2015

About us<br /> INK is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.com<br /> <br /> Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> Excellent communication skills and telephone manners<br /> Fluent in the French language both written and oral <br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> <br /> Why Ink?<br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> International travel opportunities <br /> Significant earning potential<br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/2848242/French-speaking-Sales-Executives-%E2%80%93Travel-Media
Dutch speaking Language specialist Salary: Competitive
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Dutch
Posted: 26th Feb 2015

At rentalcars.com we pride ourselves in recruiting the best in the business. We source and select professionals from across the world which gives our teams the unrivalled opportunity to work with and get to know people in a dynamic, culturally rich environment. While our company continues to grow, our goal remains the same: delivering outstanding value prices & product with impeccable customer service.<br /> <br /> Calling all Dutch speakers!<br /> <br /> A role has arisen in our Quality Assurance (translation) team for a Dutch speaking Language Specialist.<br /> <br /> An effective translation is not substituting the words to create a copy of the initial text. It’s a precise piece of work which mirrors both the tone and intention of the original, written creatively with attention paid to vocabulary & grammar. This position will be responsible for translation/linguistic reviews in Dutch for our target audience – our customers.<br /> <br /> Key responsibilities:<br /> <br /> • Translation, proof reading & editing translations to the required standard in Dutch.<br /> • Delivering and maintaining natural, superb language quality for our website in an editorial capacity.<br /> • Ensuring consistency between the original & translated Dutch content.<br /> • Conducting quality improvement projects as and when required for the Dutch language market/translation.<br /> <br /> Skillset:<br /> <br /> • Educated to degree level (preferably in Journalism, Linguistics or Translation studies).<br /> • A track record in content creation to strict deadlines (advantageous) & able to work to an impeccably high level of detail.<br /> • Fluent in Dutch (verbal & written) with excellent communication skills in English.<br /> • A genuine passion for the translation and the written word.<br /> • Internet savvy.<br /> • Ability to multi-task, manage own workload and prioritize accordingly.<br /> • Previous experience of translation systems – advantageous<br /> <br /> Who we are:<br /> <br /> Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone or email too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.<br /> <br /> Our people make us the leading car rental company in the world – that’s why we work hard to be an inclusive employer, so everyone at rentalcars.com can be their best.<br /> <br /> Speak Dutch fluently? Background in journalism or translation?<br /> <br /> Apply now.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4565412/Dutch-speaking-Language-specialist
Dutch Speaking Reservations Agent Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Dutch
Posted: 26th Feb 2015

Dutch-Speaking Reservations Agent (Full-time position)<br /> Salary: £14,000 pa + bonus<br /> <br /> Not heard about us?<br /> OK, you’re excused. We bet you’ve heard of our sister companies, though – Booking.com and Kayak?<br /> Oh and you’ve seen those TV ads for the dining app, OpenTable? That’s ours as well.<br /> Collectively, we are all part of the world’s largest travel firm – the Priceline Group. <br /> How would you feel about working within a group of companies like that?<br /> <br /> How have we become so successful?<br /> By teaming-up with some of the most famous names in car rental: Hertz, Avis, Europcar, we partner them all. You come to us and we get you the best rate with them. Simple!<br /> <br /> Where are we?<br /> We have one office and it’s right in the middle of Manchester City Centre.<br /> Most of our employees live within a 30-minute commute and we wouldn’t like to think that you’d need to travel more than that. We love the fact that none of our competitors have such a prestigious address!<br /> <br /> What’s the role?<br /> You will be working in a contact centre environment within the Reservations department. This means you will be dealing with Dutch-speaking customers from all over the world. You will quickly identify their requirements and meet their needs with one of our products. If you can do that to our standard and in the optimum time, you’ve got it in the bag. <br /> <br /> The vast majority of your time will be spent on call with your customers but there could also be an amount of written work to carry out, so be prepared for that. <br /> Work well and you can earn a monthly performance-related bonus, which could take your annual salary to £19,500 or even higher – it really depends how quick you learn and how smart you work.<br /> <br /> You will be scheduled for 37.5 hours per week (this is a full-time permanent role) and these hours will be spread across Monday to Sunday – weekends are nothing special in our business! Realistically you should have one clear weekend off per calendar month and when you do work a weekend, you receive time off during the week. Plus, you will do a lot of business at weekends - they’re a great opportunity to earn bonus. <br /> <br /> Typical shifts for this role can begin as early as 7am and finish as late as 11pm, and you will work 7.5 hours per day. Please do make sure that you have no issue getting into work for an early start / getting home again after a late finish. <br /> <br /> Let’s be honest - is this a role for someone who prefers to be home by 6pm and likes their weekends free? No, it isn’t.<br /> <br /> Is it a role for someone who wants to work hard, dealing effectively with their customers at the same time as learning and developing themselves as a person? <br /> Most definitely – just ask one of our team of supervisors, many of whom started in a role just like this one.<br /> <br /> What skills and experience should you already have?<br /> • We would really like you to have at least 2 years’ experience in a contact centre environment, preferably selling (or up-selling) direct to the public. Please make sure you can provide evidence of performance in your previous role(s) and be prepared to talk about targets and objectives and how you’ve handled them. <br /> • You will need to speak Dutch to native-level and also be able to write Dutch to a professional standard.<br /> • You will need a good basic level of English (spoken and written) – interviews and all training will be conducted in English, so this is important to remember.<br /> • Positivity and great people skills – assets we would look for in any candidate – be ready to show them off!<br /> <br /> How does the selection process work?<br /> All applications will be assessed thoroughly and if we feel that you could potentially excel at this role, we will first call you to run over your CV. Should this go well, you will be invited to come along to one of our regular Open Days. Here, you will:<br /> • learn some more about the company, our business and goals <br /> • take part in a group activity with the other candidates<br /> • complete two written assessments (one in Dutch, one in English) <br /> • conduct a face-to-face interview with one of our recruiters.<br /> The session will last approximately 3 hours and it provides you with an excellent opportunity to show us why you’re right for this role. You will be advised of the outcome normally within 7 days.<br /> <br /> What should you do next?<br /> If you’re still reading, that’s a great sign! But don’t leave it too long to think about it.<br /> <br /> We would like a CV showing the past 5 years’ work experience (if applicable) current salary, current location and length of notice period (if applicable).<br /> <br /> Also, have your professional references ready (in case we ask at interview stage).<br /> <br /> We look forward to your application.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4580062/Dutch-Speaking-Reservations-Agent
French speaking customer adviser Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, French
Posted: 26th Feb 2015

*French speaking customer adviser*<br /> <br /> *Must be willing to commute/relocate to Manchester*<br /> <br /> Working on a rotating shift pattern, between the hours of 7am and 11pm, from Monday to Sunday. (37.5 hours per week).<br /> <br /> The French speaking customer service advisor role is for people who thoroughly enjoy sales and customer satisfaction whilst making money.<br /> <br /> You will have to have that knack for spotting sales any upselling opportunities and be able to overcome objections effectively and confidently.<br /> <br /> We are looking for that person who is great at rapport building; who can easily engage with customers giving them all options available to them. We are here to offer the best deal and solution with outstanding service.<br /> <br /> Our French speaking customer service advisor will thrive with achieving targets with the aim of reaching a great earning potential – how much you earn, well, it’s up to you!<br /> <br /> *Responsibilities*<br /> • Consistently achieving monthly targets and taking those upselling opportunities<br /> • Helping customers in choosing the best deal for their needs and overcoming any objections<br /> • Problem solving and fact finding, with full understanding of the products you are offering to be able to close the deal in a positive manner – ensuring customers experience is a positive one!<br /> • We want people with bubbly and happy personalities with great motivation and drive; able to work on their own initiative and be part of a great and successful sales team.<br /> <br /> *Skills needed*<br /> • Have previous experience of working well in a fast paced, dynamic environment within sales, customer services and/or telesales.<br /> • Friendly with a positive outlook with excellent interpersonal skills<br /> • Be hardworking, punctual and reliable.<br /> • Drive and passion for making money. <br /> • The ability to communicate persuasively<br /> • Bring life experience and personality to the role to include individual talents.<br /> • Sharp thinking and an eye for detail<br /> • Genuine passion for customer service and be motivated by achieving results<br /> • PC literate and the ability to respond professionally to emails<br /> • Punctual and reliable as a way of working<br /> • Fluency in both French and English (verbal and written).<br /> <br /> *Who we are*<br /> Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone or email too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.<br /> <br /> Our people make us the leading car rental company in the world – that’s why we work hard to be an inclusive employer, so everyone at rentalcars. com can be their best.<br /> <br /> We appreciate how valuable your time is, so having checked that you match what we are looking for - apply now.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4336481/French-speaking-customer-adviser
Product & Commercial Executive – Korean Speaker Salary: Competitive + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Korean
Posted: 26th Feb 2015

Title: Product and Commercial Executive – Korean Speaker<br /> <br /> Reports to: Product and Commercial Manager<br /> <br /> Job purpose: To support achievement of commercial, customer and supplier objectives using Revenue Management and Product Management practices for specified destinations and/or customer origin markets.<br /> <br /> <br /> <br /> Key responsibilities and accountabilities:<br /> <br /> 1. Track sales and margin performance for specified destination and/or customer origin markets, and to define and agree actions to achieve agreed the business targets.<br /> <br /> 2. Apply department Revenue Management practices and decisions to daily pricing and competitor tracking to ensure profit and revenue opportunities are maximised and any risks highlighted.<br /> <br /> 3. The Korean speaking executive will maximise opportunities for sale through maintenance and regular audits of supplier information ensuring the display of products, locations and terms and conditions up to date, clear and accurate.<br /> <br /> 4. Explore opportunities for scaling supply and new product initiatives across areas of responsibility to maximise growth and customer choice.<br /> <br /> 5. Monitor supplier performance to pre-agreed targets / sales growth and to identify and escalate any areas of risk or opportunity.<br /> <br /> 6. Constant tracking of our website to ensure correct and optimum display of products to positively affect conversion.<br /> <br /> 7. Communication with suppliers on email or over telephone, in the Korean language, to solve customer queries, share insights into performance and negotiation of terms and conditions and market rates.<br /> <br /> 8. Ensuring we have competitive rates in the marketplace and that they are loaded accurately and according to the timescales and criteria defined by the supplier.<br /> <br /> 9. Preparation and presentation of supplier and destination and/or customer origin performance reports to manager for weekly review, highlighting trends, issues and opportunities.<br /> <br /> 10. Training and induction of new starters.<br /> <br /> 11. Responsibility to support and help deliver on Business Improvement projects.<br /> <br /> <br /> <br /> Personal Skills:<br /> <br /> • Strong focus on quality checking and attention to detail.<br /> <br /> • Ability to demonstrate strong commercial awareness.<br /> <br /> • Tenacity to work in a deadline-driven, fast-paced environment.<br /> <br /> • Confident and analytical approach to problem solving and decision making.<br /> <br /> • Ability to communicate confidently and professionally with internal teams and departments and also with external suppliers.<br /> <br /> • Ability to work effectively as part of a team as well as work independently.<br /> <br /> • Self-motivated with a positive outlook with an enthusiastic approach work.<br /> <br /> • Effective organisation and time management skills.<br /> <br /> • Fluent in written and spoken Korean, as well as good level of written and spoken English.<br /> <br /> <br /> <br /> Qualifications, Experience and Knowledge:<br /> <br /> Essential – relevant experience working in an analytical or financial role<br /> <br /> Desirable – Sound A levels or Degree in an analytical or financial field<br /> <br /> Applications:<br /> <br /> Microsoft Office applications, especially basic/intermediate use of Excel and PowerPoint<br /> <br /> Who we are<br /> <br /> Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone or email too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.<br /> <br /> Our people make us the leading car rental company in the world – that’s why we work hard to be an inclusive employer, so everyone at rentalcars.com can be their best.<br /> <br /> We appreciate how valuable your time is, so having checked that you match what we are looking for and you are fluent in Korean as well as in English, both written and spoken - apply now.]]>
http://www.toplanguagejobs.co.uk/job/4707002/Product-Commercial-Executive-%E2%80%93-Korean-Speaker
German speaking customer adviser Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, German
Posted: 26th Feb 2015

*German speaking customer adviser*<br /> <br /> *Must be willing to commute/relocate to Manchester*<br /> <br /> Working on a rotating shift pattern, between the hours of 7am and 11pm, from Monday to Sunday. (37.5 hours per week).<br /> <br /> The German speaking customer service advisor role is for people who thoroughly enjoy sales and customer satisfaction whilst making money.<br /> <br /> You will have to have that knack for spotting sales any upselling opportunities and be able to overcome objections effectively and confidently.<br /> <br /> We are looking for that person who is great at rapport building; who can easily engage with customers giving them all options available to them. We are here to offer the best deal and solution with outstanding service.<br /> <br /> Our German speaking customer service advisor will thrive with achieving targets with the aim of reaching a great earning potential – how much you earn, well, it’s up to you!<br /> <br /> *Responsibilities*<br /> • Consistently achieving monthly targets and taking those upselling opportunities<br /> • Helping customers in choosing the best deal for their needs and overcoming any objections<br /> • Problem solving and fact finding, with full understanding of the products you are offering to be able to close the deal in a positive manner – ensuring customers experience is a positive one!<br /> • We want people with bubbly and happy personalities with great motivation and drive; able to work on their own initiative and be part of a great and successful sales team.<br /> <br /> *Skills needed*<br /> • Have previous experience of working well in a fast paced, dynamic environment within sales, customer services and/or telesales.<br /> • Friendly with a positive outlook with excellent interpersonal skills<br /> • Be hardworking, punctual and reliable.<br /> • Drive and passion for making money. <br /> • The ability to communicate persuasively<br /> • Bring life experience and personality to the role to include individual talents.<br /> • Sharp thinking and an eye for detail<br /> • Genuine passion for customer service and be motivated by achieving results<br /> • PC literate and the ability to respond professionally to emails<br /> • Punctual and reliable as a way of working<br /> • Fluency in both German and English (verbal and written).<br /> <br /> *Who we are*<br /> Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone or email too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.<br /> <br /> Our people make us the leading car rental company in the world – that’s why we work hard to be an inclusive employer, so everyone at rentalcars. com can be their best.<br /> <br /> We appreciate how valuable your time is, so having checked that you match what we are looking for - apply now.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4336411/German-speaking-customer-adviser
Global Contact Centre Agent - Manchester - Russian speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Russian
Posted: 26th Feb 2015

JOB SUMMARY<br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career, <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Russian<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622312/Global-Contact-Centre-Agent-Manchester-Russian-speaker
Global Contact Centre Agent - Manchester - Japanese speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Japanese
Posted: 26th Feb 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Japanese<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622302/Global-Contact-Centre-Agent-Manchester-Japanese-speaker
German Speaking Outbound Sales Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, German
Posted: 26th Feb 2015

German Outbound Sales Agent (Full-time position)<br /> <br /> Not heard about us?<br /> OK, you’re excused. We bet you’ve heard of our sister companies, though – Booking.com and Kayak?<br /> Oh and you’ve seen those TV ads for the dining app, Open Table? That’s ours as well.<br /> Collectively, we are all part of the world’s largest travel firm – the Priceline Group.<br /> How would you feel about working within a group of companies like that?<br /> How have we become so successful?<br /> By teaming-up with some of the most famous names in car rental, we partner them all. You come to us and we get you the best rate with them. Simple!<br /> Where are we?<br /> We have one office and it’s right in the middle of Manchester City Centre.<br /> Most of our employees live within a 30-minute commute and we wouldn’t like to think that you’d need to travel more than that. We love the fact that none of our competitors have such a prestigious address!<br /> <br /> What’s the role?<br /> You will be working in a contact centre environment within the Outbound Sales department. This means you will be dealing with customers from all over the world. The customers have already contacted us so you will follow up their enquiry and quickly identify their requirements and meet their needs with one of our products. If you can do that to our standard and in the optimum time, you’ve got it in the bag.<br /> The vast majority of your time will be spent on call with your customers but there could also be an amount of written work to carry out, so be prepared for that.<br /> Work well and you can earn a monthly performance-related bonus, which could take your annual salary to £30,000 or even higher – it really depends how quick you learn and how smart you work.<br /> <br /> You will be scheduled for 37.5 hours per week (this is a full-time permanent role) and these hours will be spread across Monday to Saturday – weekends are nothing special in our business! Realistically you should have one clear weekend off per calendar month and when you do work a weekend, you receive time off during the week. Plus, you will do a lot of business at weekends - they’re a great opportunity to earn bonus.<br /> Typical shifts for this role can begin as early as 8am and finish as late as 11pm, and you will work 7.5 hours per day. Please do make sure that you have no issue getting into work for an early start / getting home again after a late finish.<br /> <br /> Let’s be honest - is this a role for someone who prefers to be home by 6pm and likes their weekends free? No, it isn’t.<br /> <br /> Is it a role for someone who wants to work hard, dealing effectively with their customers at the same time as learning and developing themselves as a person?<br /> Most definitely – just ask one of our team of supervisors, many of whom started in a role just like this one.<br /> <br /> What skills and experience should you already have?<br /> We would really like you to have at least 2 years’ experience in a contact centre environment, preferably selling (or up-selling) direct to the public. Please make sure you can provide evidence of performance in your previous role(s) and be prepared to talk about targets and objectives and how you’ve handled them.<br /> Speak German to native-level and also be able to write to a professional standard.<br /> You will need a good basic level of English (spoken and written) – interviews and all training will be conducted in English, so this is important to remember.<br /> Positivity and great people skills – assets we would look for in any candidate – be ready to show them off!<br /> <br /> How does the selection process work?<br /> All applications will be assessed thoroughly and if we feel that you could potentially excel at this role, we will first call you to run over your CV. Should this go well, you will be invited to come along to an interview. <br /> <br /> Here, you will:<br /> Conduct a face-to-face interview with one of our recruiters.<br /> we will go through your CV<br /> ask you questions relating to the role and experience<br /> Complete two written assessments (one in German, one in English).<br /> The session will last approximately 1 hour and it provides you with an excellent opportunity to show us why you’re right for this role. You will be advised of the outcome normally within 7 days.<br /> <br /> What should you do next?<br /> If you’re still reading, that’s a great sign! But don’t leave it too long to think about it – vacancies fill quickly.<br /> <br /> We would like a CV showing the past 5 years’ work experience (if applicable) current salary, current location and length of notice period (if applicable).<br /> <br /> Also, have your professional references ready (in case we ask at interview stage).<br /> <br /> We look forward to your application.]]>
http://www.toplanguagejobs.co.uk/job/4715802/German-Speaking-Outbound-Sales-Advisor
Customer Service Executive - Croatian Speaking Salary: Competitive + benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Cambridge
Languages: English, Croatian
Posted: 23rd Feb 2015

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com UK, one of the support companies in the UK is looking for a Croatian-speaking Customer Service Executive (CSE) to join our dynamic, pleasant and international work environment in Cambridge. We are looking for successful candidates to start with us on Tuesday 07 April 2015.<br /> <br /> As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.<br /> <br /> This is a full-time (40 hours per week) position in scheduled 8-hour shifts per day. Shifts can start between 07:00 and 13:30, and finish between 15:30 and 22:00. <br /> <br /> Main Responsibilities<br /> Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;<br /> Delivering high level of customer service;<br /> Actively participate in various projects within the department;<br /> Promote the Booking.com culture along with your colleagues;<br /> <br /> Our ideal candidate:<br /> Has excellent communication and problem solving skills;<br /> Takes responsibility and ownership;<br /> Is passionate about helping customers;<br /> Fluent in both written and spoken English and Croatian;<br /> Available full-time (40 hours per week) and flexible in work schedule;<br /> In possession of a valid work-permit for the UK.<br /> <br /> What Booking.com will offer You!!!<br /> Full-time (up to 2 weeks) paid training;<br /> Work schedule 4-6 weeks in advance;<br /> International working environment;<br /> Convenient office location in the centre of Cambridge;<br /> 25 holidays per year (on full time basis);<br /> Free lunch every day, with direct delivery for your specific lunchtime;· <br /> Quarterly Bonus Plan - 12% of your salary, based on set targets;<br /> 20% Premium pay for hours worked after 7pm;<br /> 60% Premium pay for hours worked on the Weekend;<br /> 80% Premium pay for hours worked after 7pm on the Weekend;]]>
http://www.toplanguagejobs.co.uk/job/4790452/Customer-Service-Executive-Croatian-Speaking
Korean speaking customer sales executive Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Korean
Posted: 26th Feb 2015

*Korean speaking customer sales executive*<br /> <br /> You will be working on a rotating shift pattern between the hours of 7am and 4pm, from Monday to Friday (37.5 hours per week).<br /> <br /> The Korean speaking customer sales executive role is for people who thoroughly enjoy sales and customer satisfaction whilst making money. <br /> <br /> You will have to have that knack for spotting sales, any upselling opportunities and be able to overcome objections effectively and confidently. You will also be able to respond accurately to emails in a professional manner.<br /> <br /> We are looking for that person who is great at rapport building; that person who can easily engage with our Korean speaking customers giving them all options available to them. We are here to offer the best deal and solution with outstanding service.<br /> <br /> Our Korean speaking inbound sales executives will thrive with achieving targets with the aim of reaching a great earning potential – how much you earn, well, it’s up to you!<br /> <br /> *Responsibilities*<br /> <br /> Consistently achieving monthly targets and taking those upselling opportunities<br /> Helping our Korean speaking customers in choosing the best deal for their needs and overcoming any objections.<br /> Problem solving and fact finding, with full understanding of the products you are offering to be able to close the deal in a positive manner – ensuring customers experience is a positive one!<br /> We want people with bubbly and happy personalities with great motivation and drive; able to work on their own initiative and be part of a great and successful sales team.<br /> <br /> *Skills needed*<br /> <br /> Have previous experience of working well in a fast paced, dynamic environment within sales or telesales.<br /> Fluent in Korean, as well as English. (verbal and written).<br /> Friendly with a positive outlook with excellent interpersonal skills.<br /> Be hardworking, punctual and reliable.<br /> Have drive and passion for making money.<br /> Be a target driven and sales focused individual with proven, successful sales track record with at least 1 year experience.<br /> Enjoy selling and be motivated by achieving results.<br /> Friendly with a positive outlook with excellent interpersonal skills<br /> <br /> If this is you, apply now.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4059972/Korean-speaking-customer-sales-executive
Global Contact Centre Agent - Manchester - German Speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, German
Posted: 26th Feb 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and German<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622092/Global-Contact-Centre-Agent-Manchester-German-Speaker
Customer Service Executive - Ukrainian Speaking Salary: Competitive + benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Cambridge
Languages: English, Ukrainian
Posted: 23rd Feb 2015

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com UK, one of the support companies in the UK is looking for a Ukrainian-speaking Customer Service Executive (CSE) to join our dynamic, pleasant and international work environment in Cambridge. We are looking for successful candidates to start with us on Tuesday 07 April 2015.<br /> <br /> As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.<br /> <br /> This is a full-time (40 hours per week) position in scheduled 8-hour shifts per day. Shifts can start between 07:00 and 13:30, and finish between 15:30 and 22:00. <br /> <br /> Main Responsibilities<br /> Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;<br /> Delivering high level of customer service;<br /> Actively participate in various projects within the department;<br /> Promote the Booking.com culture along with your colleagues;<br /> <br /> Our ideal candidate:<br /> Has excellent communication and problem solving skills;<br /> Takes responsibility and ownership;<br /> Is passionate about helping customers;<br /> Fluent in both written and spoken English and Ukrainian;<br /> Available full-time (40 hours per week) and flexible in work schedule;<br /> In possession of a valid work-permit for the UK.<br /> <br /> What Booking.com will offer You!!!<br /> Full-time (up to 2 weeks) paid training;<br /> Work schedule 4-6 weeks in advance;<br /> International working environment;<br /> Convenient office location in the centre of Cambridge;<br /> 25 holidays per year (on full time basis);<br /> Free lunch every day, with direct delivery for your specific lunchtime;· <br /> Quarterly Bonus Plan - 12% of your salary, based on set targets;<br /> 20% Premium pay for hours worked after 7pm;<br /> 60% Premium pay for hours worked on the Weekend;<br /> 80% Premium pay for hours worked after 7pm on the Weekend;]]>
http://www.toplanguagejobs.co.uk/job/4790902/Customer-Service-Executive-Ukrainian-Speaking
Polish speaking customer adviser Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Polish
Posted: 26th Feb 2015

Polish speaking customer adviser<br /> <br /> Must be willing to commute/relocate to Manchester<br /> <br /> Working Monday to Friday between the hours of 8am and 4pm. (37.5 hours per week).<br /> <br /> The Polish speaking customer service advisor role is for people who thoroughly enjoy sales and customer satisfaction whilst making money.<br /> <br /> You will have to have that knack for spotting sales any upselling opportunities and be able to overcome objections effectively and confidently.<br /> <br /> We are looking for that person who is great at rapport building; who can easily engage with customers giving them all options available to them. We are here to offer the best deal and solution with outstanding service.<br /> <br /> Our Polish speaking customer service advisor will thrive with achieving targets with the aim of reaching a great earning potential – how much you earn, well, it’s up to you!<br /> <br /> Responsibilities<br /> • Consistently achieving monthly targets and taking those upselling opportunities<br /> • Helping customers in choosing the best deal for their needs and overcoming any objections<br /> • Problem solving and fact finding, with full understanding of the products you are offering to be able to close the deal in a positive manner – ensuring customers experience is a positive one!<br /> • Responding to emails, as well as ensuring customer services issues are dealt with, in a professional and timely manner.<br /> • We want people with bubbly and happy personalities with great motivation and drive; able to work on their own initiative and be part of a great and successful sales team.<br /> <br /> Skills needed<br /> • Have previous experience of working well in a fast paced, dynamic environment within sales, customer services and/or telesales.<br /> • Friendly with a positive outlook with excellent interpersonal skills<br /> • Be hardworking, punctual and reliable.<br /> • Drive and passion for making money. <br /> • The ability to communicate persuasively<br /> • Bring life experience and personality to the role to include individual talents.<br /> • Sharp thinking and an eye for detail<br /> • Genuine passion for customer service and be motivated by achieving results<br /> • PC literate and the ability to respond professionally to emails<br /> • Punctual and reliable as a way of working<br /> • Fluency in both Polish and English (verbal and written).<br /> <br /> Who we are<br /> Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone or email too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.<br /> <br /> Our people make us the leading car rental company in the world – that’s why we work hard to be an inclusive employer, so everyone at rentalcars. com can be their best.<br /> <br /> We appreciate how valuable your time is, so having checked that you match what we are looking for - apply now.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4374551/Polish-speaking-customer-adviser
Customer Service Executive - Turkish Speaking Salary: Competitive + benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Cambridge
Languages: English, Turkish
Posted: 23rd Feb 2015

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com UK, one of the support companies in the UK is looking for a Turkish-speaking Customer Service Executive (CSE) to join our dynamic, pleasant and international work environment in Cambridge. We are looking for successful candidates to start with us on Tuesday 07 April 2015.<br /> <br /> As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.<br /> <br /> This is a full-time (40 hours per week) position in scheduled 8-hour shifts per day. Shifts can start between 07:00 and 13:30, and finish between 15:30 and 22:00. <br /> <br /> Main Responsibilities<br /> Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;<br /> Delivering high level of customer service;<br /> Actively participate in various projects within the department;<br /> Promote the Booking.com culture along with your colleagues;<br /> <br /> Our ideal candidate:<br /> Has excellent communication and problem solving skills;<br /> Takes responsibility and ownership;<br /> Is passionate about helping customers;<br /> Fluent in both written and spoken English and Turkish;<br /> Available full-time (40 hours per week) and flexible in work schedule;<br /> In possession of a valid work-permit for the UK.<br /> <br /> What Booking.com will offer You!!!<br /> Full-time (up to 2 weeks) paid training;<br /> Work schedule 4-6 weeks in advance;<br /> International working environment;<br /> Convenient office location in the centre of Cambridge;<br /> 25 holidays per year (on full time basis);<br /> Free lunch every day, with direct delivery for your specific lunchtime;· <br /> Quarterly Bonus Plan - 12% of your salary, based on set targets;<br /> 20% Premium pay for hours worked after 7pm;<br /> 60% Premium pay for hours worked on the Weekend;<br /> 80% Premium pay for hours worked after 7pm on the Weekend;]]>
http://www.toplanguagejobs.co.uk/job/4790912/Customer-Service-Executive-Turkish-Speaking
Customer Service Executive - Danish Speaking Salary: Competitive + benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Cambridge
Languages: English, Danish
Posted: 23rd Feb 2015

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com UK, one of the support companies in the UK is looking for a Danish-speaking Customer Service Executive (CSE) to join our dynamic, pleasant and international work environment in Cambridge. We are looking for successful candidates to start with us on Tuesday 07 April 2015.<br /> <br /> As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.<br /> <br /> This is a full-time (40 hours per week) position in scheduled 8-hour shifts per day. Shifts can start between 07:00 and 13:30, and finish between 15:30 and 22:00. <br /> <br /> Main Responsibilities<br /> Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;<br /> Delivering high level of customer service;<br /> Actively participate in various projects within the department;<br /> Promote the Booking.com culture along with your colleagues;<br /> <br /> Our ideal candidate:<br /> Has excellent communication and problem solving skills;<br /> Takes responsibility and ownership;<br /> Is passionate about helping customers;<br /> Fluent in both written and spoken English and Danish;<br /> Available full-time (40 hours per week) and flexible in work schedule;<br /> In possession of a valid work-permit for the UK.<br /> <br /> What Booking.com will offer You!!!<br /> Full-time (up to 2 weeks) paid training;<br /> Work schedule 4-6 weeks in advance;<br /> International working environment;<br /> Convenient office location in the centre of Cambridge;<br /> 25 holidays per year (on full time basis);<br /> Free lunch every day, with direct delivery for your specific lunchtime;· <br /> Quarterly Bonus Plan - 12% of your salary, based on set targets;<br /> 20% Premium pay for hours worked after 7pm;<br /> 60% Premium pay for hours worked on the Weekend;<br /> 80% Premium pay for hours worked after 7pm on the Weekend;]]>
http://www.toplanguagejobs.co.uk/job/4790712/Customer-Service-Executive-Danish-Speaking
Portuguese Speaking Reservations Agent Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Portuguese
Posted: 26th Feb 2015

Portuguese-Speaking Reservations Agent (Full-time position)<br /> Salary: £14,000 pa + bonus<br /> <br /> Not heard about us?<br /> OK, you’re excused. We bet you’ve heard of our sister companies, though – Booking.com and Kayak?<br /> Oh and you’ve seen those TV ads for the dining app, OpenTable? That’s ours as well.<br /> Collectively, we are all part of the world’s largest travel firm – the Priceline Group. <br /> How would you feel about working within a group of companies like that?<br /> <br /> How have we become so successful?<br /> By teaming-up with some of the most famous names in car rental: Hertz, Avis, Europcar, we partner them all. You come to us and we get you the best rate with them. Simple!<br /> <br /> Where are we?<br /> We have one office and it’s right in the middle of Manchester City Centre.<br /> Most of our employees live within a 30-minute commute and we wouldn’t like to think that you’d need to travel more than that. We love the fact that none of our competitors have such a prestigious address!<br /> <br /> What’s the role?<br /> You will be working in a contact centre environment within the Reservations department. This means you will be dealing with Portuguese-speaking customers from all over the world. You will quickly identify their requirements and meet their needs with one of our products. If you can do that to our standard and in the optimum time, you’ve got it in the bag. <br /> <br /> The vast majority of your time will be spent on call with your customers but there could also be an amount of written work to carry out, so be prepared for that. <br /> Work well and you can earn a monthly performance-related bonus, which could take your annual salary to £19,500 or even higher – it really depends how quick you learn and how smart you work.<br /> <br /> You will be scheduled for 37.5 hours per week (this is a full-time permanent role) and these hours will be spread across Monday to Sunday – weekends are nothing special in our business! Realistically you should have one clear weekend off per calendar month and when you do work a weekend, you receive time off during the week. Plus, you will do a lot of business at weekends - they’re a great opportunity to earn bonus. <br /> <br /> Typical shifts for this role can begin as early as 7am and finish as late as 11pm, and you will work 7.5 hours per day. Please do make sure that you have no issue getting into work for an early start / getting home again after a late finish. <br /> <br /> Let’s be honest - is this a role for someone who prefers to be home by 6pm and likes their weekends free? No, it isn’t.<br /> <br /> Is it a role for someone who wants to work hard, dealing effectively with their customers at the same time as learning and developing themselves as a person? <br /> Most definitely – just ask one of our team of supervisors, many of whom started in a role just like this one.<br /> <br /> What skills and experience should you already have?<br /> • We would really like you to have at least 2 years’ experience in a contact centre environment, preferably selling (or up-selling) direct to the public. Please make sure you can provide evidence of performance in your previous role(s) and be prepared to talk about targets and objectives and how you’ve handled them. <br /> • You will need to speak Portuguese to native-level and also be able to write Portuguese to a professional standard.<br /> • You will need a good basic level of English (spoken and written) – interviews and all training will be conducted in English, so this is important to remember.<br /> • Positivity and great people skills – assets we would look for in any candidate – be ready to show them off!<br /> <br /> How does the selection process work?<br /> All applications will be assessed thoroughly and if we feel that you could potentially excel at this role, we will first call you to run over your CV. Should this go well, you will be invited to come along to one of our regular Open Days. Here, you will:<br /> • learn some more about the company, our business and goals <br /> • take part in a group activity with the other candidates<br /> • complete two written assessments (one in Portuguese, one in English) <br /> • conduct a face-to-face interview with one of our recruiters.<br /> The session will last approximately 3 hours and it provides you with an excellent opportunity to show us why you’re right for this role. You will be advised of the outcome normally within 7 days.<br /> <br /> What should you do next?<br /> If you’re still reading, that’s a great sign! But don’t leave it too long to think about it.<br /> <br /> We would like a CV showing the past 5 years’ work experience (if applicable) current salary, current location and length of notice period (if applicable).<br /> <br /> Also, have your professional references ready (in case we ask at interview stage).<br /> <br /> We look forward to your application.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4580022/Portuguese-Speaking-Reservations-Agent
Greek Speaking Hotel Agent Salary: Competitive
Location: Czech Republic, Praha
Languages: English, Greek
Posted: 26th Feb 2015

About Expedia, <br /> <br /> The world’s largest online travel retailer for Air, Cruise, Hotel and Vacation Packages including a portfolio of brands: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia, Inc.’s companies operate more than 50 global sites in Europe, North America, South America, Middle East, Africa and Asia Pacific.<br /> <br /> Expedia, is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners).<br /> <br /> Responsibilities:<br /> <br /> • Enthusiastic customer service for global inbound/outbound phone support <br /> • Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution. <br /> • Versatile in managing multiple software programs while conversing with all types of support staff.<br /> • Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.<br /> • Strong, proactive follow-up skills and be able to administer and support Travel Policies.<br /> • Maintain strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhere to defined procedures, standards and performance expectations.<br /> • Analyze, diagnose and deliver known solutions to complex challenges.<br /> <br /> Requirements:<br /> <br /> • Fluent proficiency & comprehension in Greek + English is required<br /> • Results-oriented individual<br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis <br /> • Strong Passion for Customer Service.<br /> • Responds effectively under stressful situations <br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> • Strong ability to multi-task while effectively communicating with partners/customers<br /> <br /> Experience & Education:<br /> <br /> • One year or more of solid customer service experience providing support and/or help.<br /> • Travel industry background with customer service support experience (preferred) <br /> • Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way <br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience <br /> • Familiar with accounting terms and further financial operations will be an asset <br /> • Ownership and problem resolution a must.<br /> • Keen eye for detail and high level of accuracy.<br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> • Excellent time-management, organizational, and prioritization skills.<br /> • Experience with Microsoft Office products and various call center support programs.<br /> • High School Diploma, University Degree. Some college preferred.<br /> <br /> About Expedia, <br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4493362/Greek-Speaking-Hotel-Agent
Swedish Speaking Customer Service Executive Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, Swedish
Posted: 26th Feb 2015

Swedish Speaking Customer Service Executive<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Swedish Speaking Customer Service Executives to join our international team in March & April 2015.<br /> <br /> As a Swedish Speaking Customer Service Executive at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> • Deliver a high level of customer service by:<br /> o answering questions from our Swedish speaking customers while they’re browsing our website<br /> o helping each customer find their ideal car<br /> o dealing with enquiries between booking and pick-up<br /> o answering questions after the rental has finished<br /> • Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone<br /> <br /> Our ideal candidate<br /> • Is passionate about providing the best possible customer experience, every time<br /> • Takes responsibility for and ownership of their work<br /> • Fluent in English as well as Swedish, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential<br /> • Has superb problem-solving skills<br /> • Has the flexibility to work the designated shifts<br /> • Has a valid UK work permit<br /> <br /> What rentalcars.com will offer you<br /> • Full-time (4-week) paid training<br /> • Work schedules provided 4-6 weeks in advance<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop and advance<br /> • Performance based bonus plan<br /> • Paid holiday time<br /> • Pension scheme<br /> • A variety of “people perks”: unlimited hot & cold beverages, discounts for a wide range of restaurants, entertainment venues and leisure, social events, free eye tests, childcare vouchers, cash for employee referrals, paid induction training, on-going learning & development, rewards for length of service/special birthdays, new arrivals, milestones and special car hire rates for you, your family & your friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4803852/Swedish-Speaking-Customer-Service-Executive
Turkish Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, Turkish
Posted: 26th Feb 2015

Turkish speaking customer adviser<br /> <br /> Must be willing to commute/relocate to Manchester<br /> <br /> Working Monday to Friday between the hours of 8am and 4pm. (37.5 hours per week).<br /> <br /> The Turkish speaking customer service advisor role is for people who thoroughly enjoy sales and customer satisfaction whilst making money.<br /> <br /> You will have to have that knack for spotting sales any upselling opportunities and be able to overcome objections effectively and confidently.<br /> <br /> We are looking for that person who is great at rapport building; who can easily engage with customers giving them all options available to them. We are here to offer the best deal and solution with outstanding service.<br /> <br /> Our Turkish speaking customer service advisor will thrive with achieving targets with the aim of reaching a great earning potential – how much you earn, well, it’s up to you!<br /> <br /> Responsibilities<br /> • Consistently achieving monthly targets and taking those upselling opportunities<br /> • Helping customers in choosing the best deal for their needs and overcoming any objections<br /> • Problem solving and fact finding, with full understanding of the products you are offering to be able to close the deal in a positive manner – ensuring customers experience is a positive one!<br /> • Responding to emails, as well as ensuring customer services issues are dealt with, in a professional and timely manner.<br /> • We want people with bubbly and happy personalities with great motivation and drive; able to work on their own initiative and be part of a great and successful sales team.<br /> <br /> Skills needed<br /> • Have previous experience of working well in a fast paced, dynamic environment within sales, customer services and/or telesales.<br /> • Friendly with a positive outlook with excellent interpersonal skills<br /> • Be hardworking, punctual and reliable.<br /> • Drive and passion for making money. <br /> • The ability to communicate persuasively<br /> • Bring life experience and personality to the role to include individual talents.<br /> • Sharp thinking and an eye for detail<br /> • Genuine passion for customer service and be motivated by achieving results<br /> • PC literate and the ability to respond professionally to emails<br /> • Punctual and reliable as a way of working<br /> • Fluency in both Turkish and English (verbal and written).<br /> <br /> Who we are<br /> Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone or email too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.<br /> <br /> Our people make us the leading car rental company in the world – that’s why we work hard to be an inclusive employer, so everyone at rentalcars. com can be their best.<br /> <br /> We appreciate how valuable your time is, so having checked that you match what we are looking for - apply now.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4716312/Turkish-Speaking-Customer-Advisor
Hotel Agent EMEA languages - multiple openings January 2015 Salary: Competitive
Location: Czech Republic, Praha
Languages: English, Dutch, French, German, Italian, Spanish, Greek, Turkish
Posted: 26th Feb 2015

About Expedia<br /> <br /> The world’s largest online travel retailer for Air, Cruise, Hotel and Vacation Packages including a portfolio of brands: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia's companies operate more than 50 global sites in Europe, North America, South America, Middle East, Africa and Asia Pacific.<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners).<br /> <br /> Responsibilities:<br /> <br /> •Enthusiastic customer service for global inbound/outbound phone support <br /> •Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution. <br /> •Versatile in managing multiple software programs while conversing with all types of support staff. <br /> •Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications. <br /> •Strong, proactive follow-up skills and be able to administer and support Travel Policies. <br /> •Maintain strong vendor relations with a positive attitude and outgoing nature. <br /> •Adhere to defined procedures, standards and performance expectations. <br /> •Analyze, diagnose and deliver known solutions to complex challenges. <br /> <br /> Requirements:<br /> <br /> •Fluent proficiency & comprehension in English + Italian/ German/ French/ Dutch/ Spanish/ Greek/ Turkish <br /> •Results-oriented individual <br /> •Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis <br /> •Strong Passion for Customer Service <br /> •Responds effectively under stressful situations <br /> •Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business <br /> •Strong ability to multi-task while effectively communicating with partners/customers <br /> Experience & Education:<br /> <br /> •One year or more of solid customer service experience providing support and/or help. <br /> •Travel industry background with customer service support experience (preferred) <br /> •Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way. <br /> •Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience. <br /> •Familiar with accounting terms and further financial operations will be an asset. <br /> •Ownership and problem resolution a must. <br /> •Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication. <br /> •The ability to communicate effectively at all levels from executive management to individual contributor. <br /> •The ability to work unsupervised and make independent work related decisions. <br /> •Flexibility and willingness to assist where and when needed and directed by your supervisor. <br /> •Experience with Microsoft Office products and various call center support programs. <br /> •High School Diploma, University Degree. Some college preferred. <br /> •Keen eye for detail and high level of accuracy. <br /> •Excellent time-management, organizational, and prioritization skills. <br /> <br /> About Expedia<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.]]>
http://www.toplanguagejobs.co.uk/job/4550242/Hotel-Agent-EMEA-languages-multiple-openings-January-2015
Spanish speaking customer adviser Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Spanish
Posted: 26th Feb 2015

Spanish speaking Customer service Advisor<br /> <br /> Must be willing to commute/relocate to Manchester<br /> <br /> Working on a rotating shift pattern, between the hours of 7am and 11pm, from Monday to Sunday. (37.5 hours per week).<br /> <br /> The Spanish speaking customer service advisor role is for people who thoroughly enjoy sales and customer satisfaction whilst making money.<br /> <br /> You will have to have that knack for spotting sales any upselling opportunities and be able to overcome objections effectively and confidently.<br /> <br /> We are looking for that person who is great at rapport building; who can easily engage with customers giving them all options available to them. We are here to offer the best deal and solution with outstanding service.<br /> <br /> Our Spanish speaking customer service advisor will thrive with achieving targets with the aim of reaching a great earning potential – how much you earn, well, it’s up to you!<br /> <br /> Responsibilities:<br /> <br /> • Consistently achieving monthly targets and taking those upselling opportunities<br /> • Helping customers in choosing the best deal for their needs and overcoming any objections<br /> • Problem solving and fact finding, with full understanding of the products you are offering to be able to close the deal in a positive manner – ensuring customers experience is a positive one!<br /> • We want people with bubbly and happy personalities with great motivation and drive; able to work on their own initiative and be part of a great and successful sales team.<br /> <br /> Skills needed:<br /> <br /> • Have previous experience of working well in a fast paced, dynamic environment within sales, customer services and/or telesales.<br /> • Friendly with a positive outlook with excellent interpersonal skills<br /> • Be hardworking, punctual and reliable.<br /> • Drive and passion for making money. <br /> • The ability to communicate persuasively<br /> • Bring life experience and personality to the role to include individual talents.<br /> • Sharp thinking and an eye for detail<br /> • Genuine passion for customer service and be motivated by achieving results<br /> • PC literate and the ability to respond professionally to emails<br /> • Punctual and reliable as a way of working<br /> • Fluency in both Spanish and English (verbal and written)<br /> <br /> Who we are:<br /> <br /> Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone or email too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.<br /> <br /> Our people make us the leading car rental company in the world – that’s why we work hard to be an inclusive employer, so everyone at rentalcars. com can be their best.<br /> <br /> We appreciate how valuable your time is, so having checked that you match what we are looking for - apply now. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4336092/Spanish-speaking-customer-adviser
Italian Speaking Customer Service Executive Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, Italian
Posted: 26th Feb 2015

Italian Speaking Customer Service Executive<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Italian Speaking Customer Service Executives to join our international team in March & April 2015.<br /> <br /> As an Italian Speaking Customer Service Executive at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> • Deliver a high level of customer service by:<br /> o answering questions from our Italian speaking customers while they’re browsing our website<br /> o helping each customer find their ideal car<br /> o dealing with enquiries between booking and pick-up<br /> o answering questions after the rental has finished<br /> • Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone<br /> <br /> Our ideal candidate<br /> • Is passionate about providing the best possible customer experience, every time<br /> • Takes responsibility for and ownership of their work<br /> • Fluent in English as well as Italian, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential<br /> • Has superb problem-solving skills<br /> • Has the flexibility to work the designated shifts<br /> • Has a valid UK work permit<br /> <br /> What rentalcars.com will offer you<br /> • Full-time (4-week) paid training<br /> • Work schedules provided 4-6 weeks in advance<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop and advance<br /> • Performance based bonus plan<br /> • Paid holiday time<br /> • Pension scheme<br /> • A variety of “people perks”: unlimited hot & cold beverages, discounts for a wide range of restaurants, entertainment venues and leisure, social events, free eye tests, childcare vouchers, cash for employee referrals, paid induction training, on-going learning & development, rewards for length of service/special birthdays, new arrivals, milestones and special car hire rates for you, your family & your friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4804032/Italian-Speaking-Customer-Service-Executive
Dutch speaking Hotel Agent Salary: Competitive
Location: Czech Republic, Praha
Languages: English, Dutch
Posted: 26th Feb 2015

About Expedia, <br /> <br /> The world’s largest online travel retailer for Air, Cruise, Hotel and Vacation Packages including a portfolio of brands: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia, Inc.’s companies operate more than 50 global sites in Europe, North America, South America, Middle East, Africa and Asia Pacific. <br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners). <br /> <br /> Responsibilities:<br /> • Enthusiastic customer service for global inbound/outbound phone support <br /> • Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution. <br /> • Versatile in managing multiple software programs while conversing with all types of support staff.<br /> • Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.<br /> • Strong, proactive follow-up skills and be able to administer and support Travel Policies.<br /> • Maintain strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhere to defined procedures, standards and performance expectations.<br /> • Analyze, diagnose and deliver known solutions to complex challenges.<br /> <br /> Requirements:<br /> • Fluent proficiency & comprehension in Dutch + English is required<br /> • Results-oriented individual<br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis <br /> • Strong Passion for Customer Service.<br /> • Responds effectively under stressful situations <br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> • Strong ability to multi-task while effectively communicating with partners/customers <br /> <br /> Experience & Education:<br /> • One year or more of solid customer service experience providing support and/or help.<br /> • Travel industry background with customer service support experience (preferred) <br /> • Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way <br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience <br /> • Familiar with accounting terms and further financial operations will be an asset <br /> • Ownership and problem resolution a must.<br /> • Keen eye for detail and high level of accuracy.<br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> • Excellent time-management, organizational, and prioritization skills.<br /> • Experience with Microsoft Office products and various call center support programs.<br /> • High School Diploma, University Degree. Some college preferred.<br /> <br /> We offer:<br /> <br /> • Excellent working environment <br /> • Participation on brand new department implementation <br /> • Motivational Salary package <br /> • Interesting Benefit package <br /> • Leisure Travel Reimbursement Benefit <br /> • Significant discounts on hotels worldwide <br /> • Annual Prague Public Transport Pass <br /> • Meal vouchers <br /> • 5 weeks vacation <br /> • Private healthcare <br /> • Pension Plan <br /> • Wellness and Fitness Reimbursement Benefit<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4475482/Dutch-speaking-Hotel-Agent
Portuguese Speaking Customer Adviser Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Portuguese
Posted: 26th Feb 2015

At Rentalcars. com we pride ourselves in recruiting all year round - an on-going commitment to bringing the best talent into the business. We source and select our people from across the world which gives our team an unrivalled opportunity to work with and get to know people in a dynamic, culturally rich environment.<br /> <br /> While our company continues to grow, our goal remains the same – delivering outstanding value prices & product with impeccable customer service.<br /> <br /> Our inbound sales experts guide customers step by step through the booking process and can tailor a package to meet any requirements.<br /> <br /> We need Portuguese speakers!<br /> <br /> We genuinely value our people and offer a comprehensive, fully paid 4 week induction program which is supported by on-going performance coaching from experienced multilingual Team Managers in our contact centre.<br /> <br /> Main responsibilities will include:<br /> • Taking inbound calls from our Portuguese speaking customers, and converting these enquiries into bookings with accurate rental rates that meet customer requirements and needs.<br /> • Maximising up-selling opportunities on each and every call.<br /> • Identifying reasons for not booking and confidently overcoming customer's objections.<br /> • Actively maintaining product and technical knowledge.<br /> • Following up existing enquiries and convert into a sale.<br /> • Consistently meeting company and personal weekly sales targets<br /> <br /> Your skillset:<br /> • Be a target driven and sales focused individual.<br /> • Enjoy selling and be motivated by achieving results.<br /> • Have wonderful customer service skills.<br /> • Fluent Portuguese speaker as well as good level of English (written and spoken).<br /> • Friendly with a positive outlook with excellent interpersonal skills.<br /> • Hardworking, punctual and reliable.<br /> • Have the drive and determination to succeed and reach targets using your own initiative. You will have to be fully flexible regarding the hours of work as you will be working on a shift rotating pattern.<br /> <br /> Salary: £13,800 per year, with an OTE of around £20000 to £30000 including bonus and benefits. <br /> <br /> Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone or email too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.<br /> <br /> Our people make us the leading rental company in the world. That's why we work hard to be an inclusive employer, so everyone at rentalcars. com can be their best.<br /> <br /> If you speak Portuguese fluently (verbal & written), apply now.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4540852/Portuguese-Speaking-Customer-Adviser
Customer Service Executive - German Speaking Salary: Competitive + benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Cambridge
Languages: English, German
Posted: 23rd Feb 2015

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com UK, one of the support companies in the UK is looking for a German-speaking Customer Service Executive (CSE) to join our dynamic, pleasant and international work environment in Cambridge. We are looking for successful candidates to start with us on Tuesday 07 April 2015.<br /> <br /> As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.<br /> <br /> This is a full-time (40 hours per week) position in scheduled 8-hour shifts per day. Shifts can start between 07:00 and 13:30, and finish between 15:30 and 22:00. <br /> <br /> Main Responsibilities<br /> Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;<br /> Delivering high level of customer service;<br /> Actively participate in various projects within the department;<br /> Promote the Booking.com culture along with your colleagues;<br /> <br /> Our ideal candidate:<br /> Has excellent communication and problem solving skills;<br /> Takes responsibility and ownership;<br /> Is passionate about helping customers;<br /> Fluent in both written and spoken English and German;<br /> Available full-time (40 hours per week) and flexible in work schedule;<br /> In possession of a valid work-permit for the UK.<br /> <br /> What Booking.com will offer You!!!<br /> Full-time (up to 2 weeks) paid training;<br /> Work schedule 4-6 weeks in advance;<br /> International working environment;<br /> Convenient office location in the centre of Cambridge;<br /> 25 holidays per year (on full time basis);<br /> Free lunch every day, with direct delivery for your specific lunchtime;· <br /> Quarterly Bonus Plan - 12% of your salary, based on set targets;<br /> 20% Premium pay for hours worked after 7pm;<br /> 60% Premium pay for hours worked on the Weekend;<br /> 80% Premium pay for hours worked after 7pm on the Weekend;]]>
http://www.toplanguagejobs.co.uk/job/4790582/Customer-Service-Executive-German-Speaking
Danish Speaking Customer Service Executive Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, Danish
Posted: 26th Feb 2015

Danish Speaking Customer Service Executive<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Danish Speaking Customer Service Executives to join our international team in March & April 2015.<br /> <br /> As a Danish Speaking Customer Service Executive at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> • Deliver a high level of customer service by:<br /> o answering questions from our Danish speaking customers while they’re browsing our website<br /> o helping each customer find their ideal car<br /> o dealing with enquiries between booking and pick-up<br /> o answering questions after the rental has finished<br /> • Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone<br /> <br /> Our ideal candidate<br /> • Is passionate about providing the best possible customer experience, every time<br /> • Takes responsibility for and ownership of their work<br /> • Fluent in English as well as Danish, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential<br /> • Has superb problem-solving skills<br /> • Has the flexibility to work the designated shifts<br /> • Has a valid UK work permit<br /> <br /> What rentalcars.com will offer you<br /> • Full-time (4-week) paid training<br /> • Work schedules provided 4-6 weeks in advance<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop and advance<br /> • Performance based bonus plan<br /> • Paid holiday time<br /> • Pension scheme<br /> • A variety of “people perks”: unlimited hot & cold beverages, discounts for a wide range of restaurants, entertainment venues and leisure, social events, free eye tests, childcare vouchers, cash for employee referrals, paid induction training, on-going learning & development, rewards for length of service/special birthdays, new arrivals, milestones and special car hire rates for you, your family & your friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4803912/Danish-Speaking-Customer-Service-Executive
French speaking outbound sales adviser Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, French
Posted: 26th Feb 2015

French Outbound Sales Adviser<br /> <br /> Must be willing to commute/relocate to Manchester<br /> <br /> <br /> You will be working between the hours of 9am and 9pm, from Monday to Saturday – on a rotating shift pattern. (37.5 hours per week).<br /> <br /> The French outbound sales adviser role is for people who thoroughly enjoy sales and customer satisfaction whilst making money.<br /> <br /> You will have to have that knack for converting sales, spotting any upselling opportunities and be able to overcome objections effectively and confidently.<br /> <br /> We are looking for that person who is great at rapport building; who can easily engage with customers giving them all options available to them. We are here to offer the best deal and solution with outstanding service.<br /> <br /> The French outbound sales adviser will thrive with achieving targets with the aim of reaching a great earning potential – how much you earn, well, it’s up to you!<br /> <br /> Responsibilities<br /> • Making outbound “warm” calls to French speaking customers and converting quotes into bookings with accurate rental rates.<br /> • Identifying reasons for not booking and confidently overcoming customer’s objections.<br /> • Maintain a robust relationship with clients with a view to securing future business & ensuring customer retention.<br /> • Following up existing inquiries and converting into sales.<br /> • Consistently achieving monthly targets <br /> • We want people with bubbly and happy personalities with great motivation and drive; able to work on their own initiative and be part of a great and successful sales team.<br /> <br /> Skills needed<br /> • Have worked effectively in a high volume sales environment<br /> • Possess an exceptional telephone manner with strong keyboard skills to match.<br /> • Friendly with a positive outlook with excellent interpersonal skills<br /> • Drive and passion for making money. <br /> • The ability to communicate persuasively<br /> • Bring life experience and personality to the role to include individual talents.<br /> • Sharp thinking and an eye for detail<br /> • Genuine passion for customer service and be motivated by achieving results<br /> • PC literate and the ability to respond professionally to emails<br /> • Punctual and reliable as a way of working<br /> <br /> Who we are<br /> Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone or email too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.<br /> <br /> Our people make us the leading car rental company in the world – that’s why we work hard to be an inclusive employer, so everyone at rentalcars.com can be their best.<br /> <br /> We appreciate how valuable your time is, so having checked that you match what we are looking for - apply now. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4515792/French-speaking-outbound-sales-adviser
Voice Engineer – Voice Operations Salary: Competitive
Location: Czech Republic, Praha
Languages: English, French
Posted: 26th Feb 2015

Role:<br /> <br /> The role requires someone who has experience working across an environment of approximately 14,570 full-time and part-time employees worldwide. The key technologies deployed are Avaya for corporate telephony, Avaya and Cisco for contact centre and NICE for call recording and the successful candidate should have experience of all. Additional the successful candidate should have knowledge of the interworking and the relationships of servers, networking, applications and telecom technologies. This will allow for them to understand the links required while implementing and supporting solutions.<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> Design<br /> <br /> • Ability to review and critique design documentation<br /> <br /> • Support the architecture team in gathering business requirements<br /> <br /> • Provide input to cost/benefit analysis on intermediate projects<br /> <br /> Transition<br /> <br /> • Collaborate in the planning, design, development, and deployment of ACD Call Vectoring, VDN, toll free and IVR routing<br /> <br /> • Collaborate in the planning, design, development, and deployment of IVR, Call back and Screen Pop enhancements<br /> <br /> • Collaborate in the planning, design, development, and deployment of Call Server, Gateway, Stations, Trunks and Avaya Communications Manager<br /> <br /> • Attending project meetings as required<br /> <br /> Operate<br /> <br /> • Support all contact center technologies (Avaya ACD, CMS, Experience Portal, IVR, Call Back, Screen Pops, ACCCM, One-X Agent Central Manager, One-X Agent, System Manager, Session Manager, Verizon Network Manager, NICE Call Recording and Screen Capture)<br /> <br /> • Diagnose and troubleshoot problems with existing telecom applications.<br /> <br /> • Find fixes and patches for issues identified and coordinate the hardening of infrastructure.<br /> <br /> • Prepare and deliver CMS reports<br /> <br /> • Provide orientation and training to end users for all modified and new systems.<br /> <br /> • Support the standard reporting needs of the organization and provide standard methods of accessing all telecom reporting data.<br /> <br /> • Create reports to ensure system is working as expected and performing appropriately.<br /> <br /> • 2nd/ 3rd line troubleshooting<br /> <br /> • Extensive Avaya IP Office installation, commissioning and technical support experience.<br /> <br /> • Being the 'face' of the business when visiting sites<br /> <br /> • Familiar with WAN/LAN and SIP technologies<br /> <br /> • Configuration, monitoring and fault finding - routers and data switches<br /> <br /> • Troubleshoot straightforward voice problems independently by investigating underlying problems<br /> <br /> • Participate in peer review of changes to the voice infrastructure<br /> <br /> • Evaluate, implement and monitor incoming voice change requests<br /> <br /> • Monitor and respond to voice incidents, triage and resolve the problem<br /> <br /> • Perform quarterly proactive voice testing to ensure proper functioning and reliability of the voice infrastructure<br /> <br /> • Conduct network studies and performance analyses and recommend changes<br /> <br /> • Called upon to ensure network documentation and network schematics are correct and up to date<br /> <br /> • Act as Voice lead in researching, identifying, analyzing, resolving problems, and implementing solutions and/or enhancements.<br /> <br /> • Make recommendations based on problem research and analysis.<br /> <br /> • Interface frequently with cross discipline support teams – network, server, facilities - to provide seamless voice operations<br /> <br /> General<br /> <br /> • Take charge of technical issues within the local team<br /> <br /> • Candidate should be able to work non-standard business hours<br /> <br /> • Possibility of being on call over weekends outside of standard business hours<br /> <br /> • In the event of an emergency you will be expected to participate in supporting the resolution outside of core business hours<br /> <br /> • Defining new global processes and restructuring the existing processes.<br /> <br /> <br /> <br /> Knowledge & Experience:<br /> <br /> <br /> <br /> Mandatory<br /> <br /> • Strong experience in IP Telephony<br /> <br /> • Excellent English communication skills both orally and written are prerequisite<br /> <br /> • Experience of using Microsoft suite – Visio, Word, Excel, PowerPoint<br /> <br /> • Knowledge of Avaya Telephone systems (CM 4 to CM 6.3)<br /> <br /> • Knowledge of CMS Supervisor Reporting Software<br /> <br /> • Knowledge of TCP/IP fundamentals & Networking Technologies and their application in a business environment<br /> <br /> • Basic Cisco network (Cisco certification a plus)<br /> <br /> • Basic Linux Knowledge<br /> <br /> • Basic SIP<br /> <br /> • Basic low voltage wiring knowledge<br /> <br /> • Knowledge of voice circuit provisioning<br /> <br /> • Knowledge on Tie trunks, CO, ISDN PRI/BRI, T1/E1, IP, SIP trunks<br /> <br /> • A strong work ethic<br /> <br /> • Ideal candidate would be a Self-Starter interested in sharing their insight and experience in an effort to build a World Class voice team<br /> <br /> • Bachelor's degree in Computer Science, IT, or equivalent. Equivalent work experience acceptable in place of a degree<br /> <br /> • Basic understanding of ITIL concepts (Service Desk, Incident Management, Problem Management, and Change Management) would be beneficial<br /> <br /> Desired<br /> <br /> • Experience of NICE call recording is an advantage<br /> <br /> • Nectar monitoring or alternative voice monitoring tool like Prognosis<br /> <br /> • ServiceNow<br /> <br /> • ITIL foundation certification<br /> <br /> • ACD Routing<br /> <br /> • One-X Agent Soft Application<br /> <br /> • ACM with One-X Agent Central Management Server & AD Integration - AD integration 2015 offering<br /> <br /> • IVR Technology<br /> <br /> • INI IVR application<br /> <br /> • INI Virtual hold<br /> <br /> • Screen Pop via One-X Agent & Egencia Agent Tool Bar (home grown CRM)<br /> <br /> • AES integration servers for IVR and NICE<br /> <br /> • Microsoft integration experience<br /> <br /> • French language skills]]>
http://www.toplanguagejobs.co.uk/job/4475562/Voice-Engineer-%E2%80%93-Voice-Operations
German speaking hotel agent Salary: Competitive
Location: Czech Republic, Praha
Languages: English, German
Posted: 26th Feb 2015

About Expedia<br /> <br /> The world’s largest online travel retailer for Air, Cruise, Hotel and Vacation Packages including a portfolio of brands: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia's companies operate more than 50 global sites in Europe, North America, South America, Middle East, Africa and Asia Pacific.<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners).<br /> <br /> Responsibilities:<br /> <br /> •Enthusiastic customer service for global inbound/outbound phone support<br /> •Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution.<br /> •Versatile in managing multiple software programs while conversing with all types of support staff.<br /> •Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.<br /> •Strong, proactive follow-up skills and be able to administer and support Travel Policies.<br /> •Maintain strong vendor relations with a positive attitude and outgoing nature.<br /> •Adhere to defined procedures, standards and performance expectations.<br /> •Analyze, diagnose and deliver known solutions to complex challenges.<br /> Requirements:<br /> <br /> •Fluent proficiency & comprehension in German and English is required<br /> •Results-oriented individual<br /> •Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis<br /> •Strong Passion for Customer Service.<br /> •Responds effectively under stressful situations<br /> •Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> •Strong ability to multi-task while effectively communicating with partners/customers<br /> Experience & Education:<br /> <br /> •One year or more of solid customer service experience providing support and/or help.<br /> •Travel industry background with customer service support experience (preferred)<br /> •Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way <br /> •Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience<br /> •Familiar with accounting terms and further financial operations will be an asset<br /> •Ownership and problem resolution a must.<br /> •Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> •The ability to communicate effectively at all levels from executive management to individual contributor.<br /> •The ability to work unsupervised and make independent work related decisions.<br /> •Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> •Experience with Microsoft Office products and various call center support programs.<br /> •High School Diploma, University Degree. Some college preferred<br /> •Keen eye for detail and high level of accuracy.<br /> •Excellent time-management, organizational, and prioritization skills.<br /> About Expedia<br /> Our mission is to revolutionize travel through the power of technology.<br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4475502/German-speaking-hotel-agent
Italian speaking customer adviser Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Italian
Posted: 26th Feb 2015

*Italian speaking Customer service Advisor*<br /> <br /> *Must be willing to commute/relocate to Manchester*<br /> <br /> Working on a rotating shift pattern, between the hours of 7am and 11pm, from Monday to Sunday. (37.5 hours per week).<br /> <br /> The Italian speaking customer service advisor role is for people who thoroughly enjoy sales and customer satisfaction whilst making money.<br /> <br /> You will have to have that knack for spotting sales any upselling opportunities and be able to overcome objections effectively and confidently.<br /> <br /> We are looking for that person who is great at rapport building; who can easily engage with customers giving them all options available to them. We are here to offer the best deal and solution with outstanding service.<br /> <br /> Our Italian speaking customer service advisor will thrive with achieving targets with the aim of reaching a great earning potential – how much you earn, well, it’s up to you!<br /> <br /> *Responsibilities*<br /> • Consistently achieving monthly targets and taking those upselling opportunities<br /> • Helping customers in choosing the best deal for their needs and overcoming any objections<br /> • Problem solving and fact finding, with full understanding of the products you are offering to be able to close the deal in a positive manner – ensuring customers experience is a positive one!<br /> • We want people with bubbly and happy personalities with great motivation and drive; able to work on their own initiative and be part of a great and successful sales team.<br /> <br /> *Skills needed*<br /> • Have previous experience of working well in a fast paced, dynamic environment within sales, customer services and/or telesales.<br /> • Friendly with a positive outlook with excellent interpersonal skills<br /> • Be hardworking, punctual and reliable.<br /> • Drive and passion for making money. <br /> • The ability to communicate persuasively<br /> • Bring life experience and personality to the role to include individual talents.<br /> • Sharp thinking and an eye for detail<br /> • Genuine passion for customer service and be motivated by achieving results<br /> • PC literate and the ability to respond professionally to emails<br /> • Punctual and reliable as a way of working<br /> • Fluency in both Italian and English (verbal and written).<br /> <br /> *Who we are*<br /> Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone or email too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.<br /> <br /> Our people make us the leading car rental company in the world – that’s why we work hard to be an inclusive employer, so everyone at rentalcars. com can be their best.<br /> <br /> We appreciate how valuable your time is, so having checked that you match what we are looking for - apply now.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4336362/Italian-speaking-customer-adviser
Global Contact Centre Agent - Manchester - Korean speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Korean
Posted: 26th Feb 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Korean<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622352/Global-Contact-Centre-Agent-Manchester-Korean-speaker
Global Contact Centre Agent - Manchester - Dutch speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Dutch
Posted: 26th Feb 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Dutch<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622322/Global-Contact-Centre-Agent-Manchester-Dutch-speaker
Dutch speaking customer services advisor Salary: excellent salary+bonus+benefits
Location: United Kingdom, North West, Manchester, m3 3jz
Languages: English, Dutch
Posted: 26th Feb 2015

LOCATION: Manchester City Center<br /> <br /> BENEFITS: <br /> <br /> WE'RE EXPANDING AND LOOKING FOR TALENTED DUTCH SPEAKING INDIVIDUALS TO JOIN OUR SUCCESSFUL TEAM BASED IN MANCHESTER CITY CENTRE<br /> <br /> At rentalcars.com we pride ourselves in sourcing and selecting the finest customer service champions into the business. <br /> <br /> While our company continues to grow, our goal remains the same – delivering outstanding value prices & product with impeccable customer service. <br /> <br /> Our Dutch Speaking Customer Service Advisers provide an exemplary telephone service, handling post rental queries and providing solutions for our customers. We need great communicators for these investigations to ensure that the customer experience is second to none.<br /> <br /> The role:<br /> <br /> First contact resolution with customer enquiries via email /phone for our Dutch speaking market<br /> <br /> Investigation and analysis of post travel queries<br /> <br /> Consistently meeting company and personal weekly targets<br /> <br /> A ‘can do’ attitude and self-motivated.<br /> <br /> Your skillset:<br /> <br /> Demonstrate outstanding service skills to our Dutch speaking customers with an excellent standard of written and spoken communication.<br /> <br /> Work effectively in a fast paced environment. <br /> <br /> Possess an exceptional telephone manner with strong keyboard skills to match.<br /> <br /> Previous complaints handling skills – advantageous.<br /> <br /> You’ll need to be fully flexible with shifts.<br /> <br /> Our people make us the leading rental company in the world. That's why we work hard to be an inclusive employer, so everyone at rentalcars.com can be their best.<br /> <br /> We realize that your time is valuable, so check that you have the skills, experience and qualifications we have specified above, and let us know how you meet them in your application.<br /> <br /> To take your career to the next level, apply now! <br /> <br /> Rentalcars.com is one of the largest online car rental reservation agencies in the world, arranging over 2 million rentals a year in more than 6,000 locations worldwide. With customers in over 180 countries we have a truly global user base that we support through a website available in over 40 languages and multiple currencies.<br /> <br /> We genuinely value our Dutch speaking customer services advisers and offer a comprehensive, fully paid 4 week induction program which is supported by on-going performance coaching from experienced multilingual Team Managers in our contact centre. ]]>
http://www.toplanguagejobs.co.uk/job/3333271/Dutch-speaking-customer-services-advisor
Norwegian Speaking Customer Service Executive Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, Norwegian
Posted: 26th Feb 2015

Norwegian Speaking Customer Service Executive<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Norwegian Speaking Customer Service Executives to join our international team in March & April 2015.<br /> <br /> As a Norwegian Speaking Customer Service Executive at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> • Deliver a high level of customer service by:<br /> o answering questions from our Norwegian speaking customers while they’re browsing our website<br /> o helping each customer find their ideal car<br /> o dealing with enquiries between booking and pick-up<br /> o answering questions after the rental has finished<br /> • Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or <br /> over the phone<br /> <br /> Our ideal candidate<br /> • Is passionate about providing the best possible customer experience, every time<br /> • Takes responsibility for and ownership of their work<br /> • Fluent in English as well as Norwegian, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential<br /> • Has superb problem-solving skills<br /> • Has the flexibility to work the designated shifts<br /> • Has a valid UK work permit<br /> <br /> What rentalcars.com will offer you<br /> • Full-time (4-week) paid training<br /> • Work schedules provided 4-6 weeks in advance<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop and advance<br /> • Performance based bonus plan<br /> • Paid holiday time<br /> • Pension scheme<br /> • A variety of “people perks”: unlimited hot & cold beverages, discounts for a wide range of restaurants, entertainment venues and leisure, social events, free eye tests, childcare vouchers, cash for employee referrals, paid induction training, on-going learning & development, rewards for length of service/special birthdays, new arrivals, milestones and special car hire rates for you, your family & your friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4804012/Norwegian-Speaking-Customer-Service-Executive
Spanish Speaking Customer Service Executive Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, Spanish
Posted: 26th Feb 2015

Spanish Speaking Customer Service Executive<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Spanish Speaking Customer Service Executives to join our international team in March & April 2015.<br /> <br /> As a Spanish Speaking Customer Service Executive at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> • Deliver a high level of customer service by:<br /> o answering questions from our Spanish speaking customers while they’re browsing our website<br /> o helping each customer find their ideal car<br /> o dealing with enquiries between booking and pick-up<br /> o answering questions after the rental has finished<br /> • Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or <br /> over the phone<br /> <br /> Our ideal candidate<br /> • Is passionate about providing the best possible customer experience, every time<br /> • Takes responsibility for and ownership of their work<br /> • Fluent in English as well as Spanish, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential<br /> • Has superb problem-solving skills<br /> • Has the flexibility to work the designated shifts<br /> • Has a valid UK work permit<br /> <br /> What rentalcars.com will offer you<br /> • Full-time (4-week) paid training<br /> • Work schedules provided 4-6 weeks in advance<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop and advance<br /> • Performance based bonus plan<br /> • Paid holiday time<br /> • Pension scheme<br /> • A variety of “people perks”: unlimited hot & cold beverages, discounts for a wide range of restaurants, entertainment venues and leisure, social events, free eye tests, childcare vouchers, cash for employee referrals, paid induction training, on-going learning & development, rewards for length of service/special birthdays, new arrivals, milestones and special car hire rates for you, your family & your friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4804022/Spanish-Speaking-Customer-Service-Executive
German Customer Administration Executive Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, German
Posted: 26th Feb 2015

<br /> German Customer Administration Executive<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for German Customer Service Executives to join our international team in March & April 2015.<br /> <br /> As a German Customer Service Executive at rentalcars. com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> • Deliver a high level of customer service by:<br /> <br /> • Answering questions while they’re browsing our website.<br /> • Helping each customer find their ideal car.<br /> • Dealing with enquiries between booking and pick-up.<br /> • Answering questions after the rental has finished.<br /> • Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> <br /> Our ideal candidate:<br /> <br /> • Is passionate about providing the best possible customer experience, every time.<br /> • Takes responsibility for and ownership of their work.<br /> • Fluent in German, both spoken and written.<br /> • Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> • Has superb problem-solving skills.<br /> • Has the flexibility to work the designated shifts.<br /> • Has a valid UK work permit.<br /> <br /> <br /> What rentalcars.com will offer you:<br /> <br /> • Full-time (4-week) paid training.<br /> • Work schedules provided 4-6 weeks in advance.<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language - German)<br /> • Fantastic feeling of community in our vibrant office in central Manchester.<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop and advance.<br /> • Performance based bonus plan.<br /> • Paid holiday time.<br /> • Pension scheme.<br /> • A variety of “people perks”: unlimited hot & cold beverages, discounts for a wide range of restaurants, entertainment venues and leisure, social events, free eye tests, childcare vouchers, cash for employee referrals, paid induction training, ongoing learning & development, rewards for length of service/special birthdays, new arrivals, milestones and special car hire rates for you, your family & your friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4762192/German-Customer-Administration-Executive
Customer Service Administrator Salary: £20K
Location: United Kingdom, London, Central London
Languages: English
Posted: 10th Feb 2015

Customer Service Administrator <br /> London<br /> £20K<br /> <br /> Are you computer savvy with European language skills and relevant experience in an office based customer service role or in travel reservations? <br /> <br /> If you can answer YES to the following questions then you should definitely apply!<br /> <br /> 1. Do you have a proven track record in office based travel reservations or customer service roles?<br /> 2. Do you have excellent written communication in English and fluency in French, Spanish, or Italian?<br /> 3. Can you offer superior levels of customer service by email and phone?<br /> 4. Can you demonstrate superior rapport building and negotiation skills?<br /> 5. Are you keen and motivated?<br /> 6. Do you enjoy solving problems for customers? <br /> 7. Have you got friendly, professional, confident, and positive telephone and email manner?<br /> 8. Do you have excellent written communication skills in English?<br /> 9. Can you type fast (50 words per min +) and accurately and have a high level of data entry accuracy? <br /> 10. Are you highly task focused and adept at administration?<br /> <br /> We are searching for a super sharp customer service administrator with:<br /> <br /> · A proven track record in an office based customer service or travel reservations role. <br /> · Excellent written English and Spanish, French, Italian languages would be a significant advantage!<br /> <br /> We need someone with excellent administrative and communication skills in European languages to ensure that all of our customers experience supreme levels of customer service.<br /> <br /> Previous skills and experience required!<br /> <br /> A Customer Service Administrator is an important point of contact with client for their customers (by email and telephone). <br /> You will be required to help resolve any queries receive from customers about hotel information, reservations, pricing or availability. Day to day responsibilities involve responding to enquires about hotel reservations by phone and email from customers, hoteliers, our call centre and our affiliate partners.<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JJ10031]]>
http://www.toplanguagejobs.co.uk/job/4733322/Customer-Service-Administrator
Content & Inventory Support - Spanish speaker Salary: Competitive salary
Location: United Kingdom, London, Central London
Languages: English, Spanish
Posted: 10th Feb 2015

Content & Inventory Support - Spanish speaker <br /> London<br /> <br /> Our client is now looking to recruit a Spanish speaking Admin Support who will be entering large volume of data such as contract rates; conditions and allotment onto our database and will be responsible to maintain our inventory by liaising with suppliers to improve contract conditions.<br /> <br /> The successful candidate will also be responsible for the following tasks: <br /> <br /> Monitoring the availability on a regular basis<br /> Identifying high demanding periods within destinations<br /> Coordinating extra allotment negotiations<br /> Analysing and comparing rates of suppliers and competitors<br /> Liaising with our departments internally and with our network offices globally<br /> Maintaining the contracts database and documents<br /> Investigating any contract discrepancy<br /> <br /> Skills and Experience required:<br /> <br /> Strong accuracy skills and attention to detail<br /> Excellent data entry skills and ability to multi task<br /> Strong level of numerical reasoning<br /> Ability to prioritise tasks and adopt a flexible approach to working<br /> Resilient and able to perform repetitive tasks<br /> Computer literate with working knowledge of Microsoft Office Word and Excel<br /> Ability to work on your own or as part of a team<br /> Professional with excellent interpersonal skills<br /> Experience within the travel industry or hospitality / leisure industry would be an advantage<br /> Spanish speaker<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JJ10051<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4733302/Content-Inventory-Support-Spanish-speaker
Relocation in Czech Republic for German Speakers - Customer consultant role Salary: Attractive salary + Relocation Package
Location: Czech Republic, Praha, Brno
Languages: English, German
Posted: 28th Feb 2015

Wollen Sie mal richtig abheben und durchstarten?<br /> <br /> Eine internationale Fluggesellschaft sucht Sie als Mitarbeiter. <br /> Habe Sie in der Vergangenheit schon als Kundenservice Agent gearbeitet, oder auch schon einige Erfahrung gesammelt im Touristikbereich? Dann sind Sie der richtige Kandidat. <br /> <br /> Our client is a leading European airline that is running its customer service centre in Brno. <br /> Visa will be provided for successful candidates!<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Solid experience in customer care<br /> • Basic PC knowledge<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client will help you to get necessary <br /> documents.<br /> • up to 90% discount in Flights to anywhere!<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation <br /> • Performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organization<br /> • Possibility to attend future trainings abroad!<br /> • Relocation package provided <br /> <br /> About Brno:<br /> <br /> Brno has the perfect opportunity for you based in the heart of the Czech Republic. Not only does the magnificent city of Brno offer you a rich and stimulating cultural extravaganza, it is famed for architectural beauty and a revitalizing nightlife.<br /> <br /> APPLY:<br /> <br /> Contact Tatiane at tatianem@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/4729152/Relocation-in-Czech-Republic-for-German-Speakers-Customer-consultant-role
Customer Support Specialist – BAHASA INDONESIA Speaking - KL Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Indonesian
Posted: 25th Feb 2015

Customer Support Specialist - BAHASA INDONESIA & English Speaking - Kuala Lumpur<br /> <br /> <br /> <br /> PLEASE NOTE: THIS ROLE IS FOR RELOCATION TO KUALA LUMPUR, MALAYSIA<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a market leading online hotel booking service, which includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. They are currently looking to recruit a number of Customer Service Specialists to support their growth plans across Asia.<br /> <br /> Role:<br /> <br /> Based in their KUALA LUMPUR offices, this is a fantastic opportunity for an English and BAHASA INDONESIA speaking Customer Support Specialist to develop their customer service skills while working for a fast-paced company that invests in its employees.<br /> <br /> Responsibilities:<br /> <br /> * You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email).<br /> * You will be accountable for meeting individual and team goals (KPIs).<br /> * Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> <br /> <br /> * MUST have good command of spoken and written BAHASA INDONESIA plus the ability to speak and write in English.<br /> * Indonesian natives preferred; with relevant work experience + minimum Diploma is required for those who need to apply for work permit.<br /> * Immaculate telephone manners and communication skills.<br /> * Excellent listening skills, critical-thinker with attention to detail.<br /> * Minimum typing speed of 35 words per minute<br /> * Willing to work on rotating shifts<br /> * Ability to work in both a team environment and autonomously<br /> * Demonstrate high degree of integrity and confidentiality <br /> <br /> <br /> <br /> <br /> <br /> Working within a supportive environment as a Customer Support Specialist, you will be offered established training to support you in your career development. This is an opportunity not to be missed!<br /> <br /> In return, our client will:<br /> <br /> * Offer a competitive annual salary<br /> * Issue a monthly allowance, overtime and subsidized parking rates<br /> * Set up medical coverage (outpatient and inpatient)<br /> * Arrange 4 weeks' paid training<br /> * Provide discounted hotel accommodation anywhere in the world!<br /> <br /> Please send your CV through now!]]>
http://www.toplanguagejobs.co.uk/job/4797922/Customer-Support-Specialist-%E2%80%93-BAHASA-INDONESIA-Speaking-KL
Specialist Travel Consultant Salary: £23-26K
Location: United Kingdom, London, Central London
Languages: English
Posted: 10th Feb 2015

Specialist Travel Consultant<br /> London<br /> £23-26K<br /> <br /> Our client is a specialist travel company offering spa and wellbeing holidays to the top spa destinations and luxury properties around the world. The holidays are tailor-made to meet the goals and expectations of a discerning client base. To maintain high service standards they are committed to hire people with true customer focus, with travel industry knowledge, proven sales background and a personal interest in health and wellbeing. The person in the role will also work closely with the Marketing Manager. The marketing aspect of the role would include assisting with web content and images, CRM and communications platforms, social media, direct and electronic communications and campaigns.<br /> <br /> The Travel Consultant will have to provide exceptional customer service and knowledge based advice to a very discerning client base. Hungry sales skills, professional service, client follow-up and after-care, in order to build client loyalty to the company, are central to the job.<br /> <br /> Key Duties:<br /> <br /> Provide consistent, professional, courteous service<br /> Provide knowledge and experience based advice to satisfy customer enquiries<br /> Be able to meet individual sales and service targets whilst contributing to overall company goals<br /> Manage post-sales administration and follow-up in a organised and timely manner<br /> Communicate both verbally and in writing in a professional manner<br /> Respond to client requests in a timely manner<br /> Accurately record key sales and customer information in databases<br /> Be able to provide clear, accurate feedback from customers and suppliers in order to improve the customer experience and service levels<br /> Keep informed and educated on business and developments in the spa/wellness sector, as well as the travel sector overall<br /> Participate in product training and weekend FAM trips as required<br /> Participate in a duty phone weekend cover roster<br /> Creating and loading hotel, programme descriptions and other web content and images<br /> Assisting in the execution of the company CRM strategy including segmentation of the direct customer database, targeted direct and email campaigns, customer satisfaction follow-up<br /> Assisting with keeping contact software current and supporting social media campaigns<br /> <br /> Person Specification:<br /> <br /> Essential:<br /> Prior luxury customer service and travel related experience<br /> Experience on computerised booking and reservations systems<br /> Knowledge and/or personal experience in health and wellbeing, i.e. exercise and fitness, yoga, spa treatments, healthy cuisine and diet, etc.<br /> Ability to work and contribute in a team atmosphere<br /> Experience working in an environment with specific performance targets<br /> Strong negotiating skills<br /> Above average computer skills<br /> Strong communication skills - oral and written<br /> Strong personal organisational skills<br /> Attention to detail<br /> <br /> Desirable:<br /> Demonstrated self-initiative<br /> Desire to learn and improve<br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JB10044]]>
http://www.toplanguagejobs.co.uk/job/4733252/Specialist-Travel-Consultant
Specialist Travel Consultant India sub-continent Salary: £22-26K
Location: United Kingdom, London, Central London
Languages: English
Posted: 10th Feb 2015

Specialist Travel Consultant India sub-continent<br /> London<br /> £22-26K<br /> <br /> Our client, an award-winning specialist tour operator based in West London, seeks enthusiastic and motivated Specialist Travel Consultants to design and sell personalised tailor-made holidays in Asia to clients who want to be inspired. <br /> <br /> If you are passionate about travel and have travelled extensively through the Indian sub-continent, Nepal, Sri Lanka, India and Bhutan and have prior selling experience in the UK, we would love to hear from you.<br /> <br /> Essential requirements:<br /> <br /> First hand travel experience through Asia<br /> Experience of sales within the UK travel industry<br /> Strong organisational skills<br /> Excellent interpersonal skills<br /> Drive and determination to hit targets<br /> Proficiency in written and spoken English<br /> Computer literacy<br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JB10050<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4733242/Specialist-Travel-Consultant-India-sub-continent
Travel Sales Consultant Salary: uncapped commission
Location: United Kingdom, Scotland, Edinburgh & Lothians, Edinburgh
Languages: English
Posted: 16th Feb 2015

Job Title: Travel Sales Consultant<br /> Location: Edinburgh<br /> Salary: &#163;13k - &#163;17k (depending on experience) and uncapped bonus<br /> <br /> My client is the largest independent travel group in Scotland and within the top ten in the UK. They continue to grow quickly and are currently looking for talented and driven individuals to strengthen their sales team. This is a fantastic opportunity to be part of a success story with a company voted by employees as Sunday Times Best Company to work for six years running.<br /> <br /> Responsibilities:<br /> * Creating tailor made itineraries to suit your customer's needs<br /> * Offer exceptional customer service - your customers will want to keep on coming back to you when they book their next holiday<br /> * Ensure enquiries are dealt with in a precise manner with a keen attention to detail<br /> * Strive to exceed sales targets<br /> <br /> Experience Required: <br /> * A minimum of 1-2 years travel sales experience in the UK<br /> * Ability to demonstrate consistently achieving any sales targets set<br /> <br /> The package:<br /> * An excellent salary with excellent uncapped commission OTE<br /> * Exciting overseas educational trips - visit the resorts that you will be selling!<br /> * Discounted travel, travel products and services<br /> * Excellent career prospects<br /> * Relaxed and friendly working environment<br /> * Uniform<br /> * Childcare vouchers <br /> <br /> Please call Joanne to discuss your application on 0131 718 8074.]]>
http://www.toplanguagejobs.co.uk/job/4756392/Travel-Sales-Consultant
Support to Content & Inventory Management - 12 month Mat Cover Salary: £20K
Location: United Kingdom, London, Central London
Languages: English
Posted: 10th Feb 2015

Support to Content & Inventory Management - 12 month Mat Cover<br /> London<br /> £20K<br /> <br /> Our Client, the biggest tour operator based in London, is now looking for an Admin Support who will be entering large volume of data such as contract rates; conditions and allotment onto our database and will be responsible to maintain our inventory by liaising with suppliers to improve contract conditions.<br /> <br /> The successful candidate will also be responsible for the following tasks:<br /> <br /> Monitoring the availability on a regular basis<br /> Identifying high demanding periods within destinations<br /> Coordinating extra allotment negotiations<br /> Analysing and comparing rates of suppliers and competitors<br /> Liaising with our departments internally and with network offices globally<br /> Maintaining the contracts database and documents<br /> Investigating any contract discrepancy<br /> <br /> Skills and Experience<br /> <br /> Strong accuracy skills and attention to detail<br /> Excellent data entry skills and ability to multi task<br /> Strong level of numerical reasoning<br /> Ability to prioritise tasks and adopt a flexible approach to working<br /> Resilient and able to perform repetitive tasks<br /> Computer literate with working knowledge of Microsoft Office Word and Excel<br /> Ability to work on your own or as part of a team<br /> Professional with excellent interpersonal skills<br /> Experience within the travel industry or hospitality / leisure industry would be an advantage<br /> <br /> In return you will be based in contemporary offices in the city of London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as Flexi-time working hours (based on 7 hours and 30 minutes per day) from Monday to Friday with 1 hour for lunch.<br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JB10047<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4733262/Support-to-Content-Inventory-Management-12-month-Mat-Cover
German Speakers? Work for a famous Airline company / Czech Republic - Customer care Salary: Attractive salary + Relocation Package
Location: Czech Republic, Brno
Languages: English, Danish
Posted: 28th Feb 2015

Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> The interview process will be done by Skype and phone for candidates that are outside the Czech Republic.<br /> <br /> Location: Brno (Czech Republic)<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + VISA PROVIDED<br /> <br /> Start date: ASAP<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months (up to 90%)<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution <br /> for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates) <br /> <br /> If you feel that you possess the relevant attributes and experience to join our dynamic team please contact Ana enclosing a copy of your up to date CV!<br /> <br /> Direct contact number: 00353 1894 3033<br /> <br /> anad@mgirecruitment.com<br /> <br /> Do you think that one of your friends might be suitable for this position? Refer to us and you can win 150 Euro!<br /> <br /> If you want to find out more vacancies you are welcome to visit our website www.mgirecruitment.com or on our Facebook page www.facebook.com/mgirecruitment.]]>
http://www.toplanguagejobs.co.uk/job/4748802/German-Speakers-Work-for-a-famous-Airline-company-Czech-Republic-Customer-care
Reservations & Trade Sales Support Agent Salary: £20-24K
Location: United Kingdom, London, Central London
Languages: English
Posted: 10th Feb 2015

Reservations & Trade Sales Support Agent <br /> London<br /> £20-24K<br /> <br /> Our client is now looking for a Reservations & Trade Sales Support Agent to join their team in London. Support the Reservations and Trade Sales functions to ensure maximizing sales from key trade partners and accounts. <br /> <br /> Main Duties:<br /> <br /> Provide a one stop ‘Helpdesk’ for the travel trade and attend to any walk in customers ensuring ‘nothing is too much trouble’ to deliver the best quality sales support service and information about MK products and services.<br /> Work with the Reservations Manager to handle and resolve any fares and ticketing issues taking a customer focussed approach and involving Sales Team where necessary and appropriate.<br /> Maintain flight files and action pre flights and post flight checks. Action and update queues promptly on a daily basis and as often as required upon flight disruptions.<br /> Ensure incoming emails are filtered and responded to in a timely and efficient manner. <br /> Ensuring accurate calculation of refunds to passengers or trade accounts. <br /> Handle special booking requests and Special Service Request where relevant and/or liaise with the Service Centre to ensure required service delivery. <br /> Assist and Resolve any pre-flight customer issues through the Service Centre, ensuring a seamless and parallel service.<br /> Handle fares and Ticketing with adherence to international & company rules and regulations ensuring correct payment collection. <br /> <br /> Goal criteria for success:<br /> <br /> Exceed Reservations service levels agreements / standards <br /> Exceed service levels agreements / standards with Trade partners<br /> <br /> Experience and professional competence required:<br /> <br /> Past travel / airline experience <br /> Customer service and reservations environment <br /> Airline fares and ticketing <br /> High level of CRS expertise and computer literacy<br /> <br /> Personal qualities and competencies required:<br /> <br /> Positive can do attitude <br /> Good customer service skills <br /> Motivated by sales achievement <br /> Good relationship builder<br /> Strong communication skills particularly via the phone <br /> Accurate with a good attention to detail <br /> Problem solver <br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> JB10038<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4733312/Reservations-Trade-Sales-Support-Agent
German and English Speakers needed in Brno - CS - Relocation package Salary: Attractive salary + Relocation Package
Location: Czech Republic, Brno
Languages: English, Danish
Posted: 28th Feb 2015

Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> The interview process will be done by Skype and phone for candidates that are outside the Czech Republic.<br /> <br /> Location: Brno (Czech Republic)<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + VISA PROVIDED<br /> <br /> Start date: ASAP<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months (up to 90%)<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution <br /> for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates) <br /> <br /> If you feel that you possess the relevant attributes and experience to join our dynamic team please contact Ana enclosing a copy of your up to date CV!<br /> <br /> Direct contact number: 00353 1894 3033<br /> <br /> anad@mgirecruitment.com<br /> <br /> Do you think that one of your friends might be suitable for this position? Refer to us and you can win 150 Euro!<br /> <br /> If you want to find out more vacancies you are welcome to visit our website www.mgirecruitment.com or on our Facebook page www.facebook.com/mgirecruitment.]]>
http://www.toplanguagejobs.co.uk/job/4748792/German-and-English-Speakers-needed-in-Brno-CS-Relocation-package
Travel Consultant Salary: £22K OTE £40K
Location: United Kingdom, London, Central London
Languages: English
Posted: 10th Feb 2015

Travel Consultant<br /> London<br /> £22K OTE £40K<br /> <br /> Our client, a travel company based in London, is now looking for a Travel Consultant to join their team.<br /> <br /> JOB PURPOSE:<br /> <br /> To sell tailor made holidays to destinations such as the Caribbean, Cuba, Egypt, Indian Ocean and Dubai and to maximise profit in line with The Holiday Place’s targets and development strategies.<br /> <br /> MAIN DUTIES AND RESPONSIBILITIES:<br /> <br /> Sell all products effectively and profitably both on the telephone and by email whilst working within the Reservations Department and develop your skills so that the Department realises its full potential.<br /> To meet and exceed daily and monthly profit/revenue targets.<br /> Contribute to maximum productivity of the Department using up selling and cross selling skills on booked holidays and supporting colleagues in their absence.<br /> Undergo training and use that training throughout your employment.<br /> Understand how to move clients through the stages of the sales cycle, from initial enquiry stage all the way through negotiation to securing the booking.<br /> Contribute effectively and assist in dealing with client problems and grievances both prior to travel, when in resort and on return.<br /> Co-ordinate with all other Departments within the Company.<br /> Manage information systems such as Amadeus, Viewdata and any other systems that the Company chooses to implement.<br /> Ensure fare, hotel and destination information is accurately given to clients and is correct on all systems.<br /> Co-ordinate paperwork relating to holiday bookings and produce clear and accurate information on all forms.<br /> Responsibility for providing quotations to customers and following up those quotations with the intent to convert them into booked holidays.<br /> Responsibility for all customer enquiries from the time that they are made to the time that they are booked by recording information (i.e. adding relevant notes and attaching emails) using the company’s in-house system and thus ensuring maximum conversion, and to manage this pipeline of potential business.<br /> Represent the Company in a professional manner at all times when liaising with clients, partner companies, ground handlers, airlines and hoteliers.<br /> Participate in other activities undertaken by the Reservations Department.<br /> Comply with best practice and legal requirements and any regulations that the Company deems necessary to implement.<br /> Be available for work during weekends and evenings as required.<br /> To attend, when made available, familiarisation trips to our holiday destinations in order to appreciate first hand the holidays the Company sells.<br /> <br /> PERSON SPECIFICATION<br /> <br /> Knowledge:<br /> <br /> Experience of a structured, relationship-based sales cycle within the travel or other industry.<br /> Knowledge of Amadeus and/or any mainstream CRM system (preferred).<br /> Microsoft Office 2000.<br /> <br /> Skills: <br /> <br /> Ability to work under pressure and to deadlines, prioritise and co-ordinate tasks.<br /> Ability to utilise up selling and cross selling skills.<br /> Numerate with ability to interpret data.<br /> Ability to persuade and negotiate.<br /> Effective communication skills, both written and oral.<br /> Strong customer service ability.<br /> Organisational skills. <br /> Commercial focus and sales oriented. <br /> <br /> Experience: <br /> <br /> At least 1 years relevant experience working in an ABTA Travel Agency or Tour Operator.<br /> At least 1 years formal sales experience in a customer-service oriented environment.<br /> <br /> Other: <br /> Good team worker, with flexible approach to dealing with conflicting demands.<br /> Ability to use initiative.<br /> Willing to travel within the UK and abroad.<br /> <br /> Hours of Work: <br /> 09.00 To 18.00 - Monday To Friday <br /> 11.00 To 20.00 - Monday To Friday<br /> 12.00 To 21.00 - Monday To Thursday <br /> 09.00 To 17.00 - Saturday<br /> 10.30 To 17.30 - Sunday<br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JB10032<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4733332/Travel-Consultant
CZECH REPUBLIC AWAITS GERMAN SPEAKERS-VISA PROVIDED Salary: Attractive salary + Relocation Package
Location: Czech Republic, Brno
Languages: English, German
Posted: 25th Feb 2015

Our client is:<br /> <br /> A leading European airline running its customer service centre in Brno. They are looking for new team members for their growing business.<br /> <br /> JOB DESCRIPTION:<br /> <br /> Customer Service Consultant is handling telephone calls regarding flight connections, flight reservations, providing services in the area of bonus frequent flyer programs, telephone check-in, sale of tickets and a lot more. For the communication with customers is mostly used the German language, partly is used also English language.<br /> <br /> POSITION REQUIREMENTS:<br /> <br /> • FLUENT KNOWLEDGE OF BOTH GERMAN AND ENGLISH LANGUAGES IS A MUST<br /> • Additional foreign language is an advantage<br /> • Good communication skills <br /> • Basic knowledge of PCs <br /> • Flexibility to work in shifts<br /> • Stress tolerant<br /> • At least high school education<br /> <br /> WORKING BENEFITS:<br /> <br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Health and Social Insurance with Meal voucher facility<br /> • Motivating remuneration with flexibility bonus and performance based bonus system <br /> • Work in a multinational team (over 30 nationalities) and dynamic organization<br /> • Possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates)<br /> <br /> OTHER INFO:<br /> <br /> • The work place is in Brno, Czech Republic.<br /> • The start date is planned in 2015. Applicants who possess Croatian citizenship are welcomed, as well as <br /> candidates who need necessary work permits and Visa. We can help you to get necessary documents.<br /> <br /> TO APPLY: <br /> Contact Shivani at shivaniv@mgirecruitment.com <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4744612/CZECH-REPUBLIC-AWAITS-GERMAN-SPEAKERS-VISA-PROVIDED
Great opportunity in Czech Republic (German Speakers required) > Click here Salary: Attractive salary + Relocation Package
Location: Czech Republic, Brno
Languages: English, German
Posted: 28th Feb 2015

Wollen Sie mal richtig abheben und durchstarten?<br /> <br /> Eine internationale Fluggesellschaft sucht Sie als Mitarbeiter. <br /> Habe Sie in der Vergangenheit schon als Kundenservice Agent gearbeitet, oder auch schon einige Erfahrung gesammelt im Touristikbereich? Dann sind Sie der richtige Kandidat. <br /> <br /> Our client is a leading European airline that is running its customer service centre in Brno. <br /> Visa will be provided for successful candidates!<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Solid experience in customer care<br /> • Basic PC knowledge<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client will help you to get necessary <br /> documents.<br /> • up to 90% discount in Flights to anywhere!<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation <br /> • Performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organization<br /> • Possibility to attend future trainings abroad!<br /> • Relocation package provided <br /> <br /> About Brno:<br /> <br /> Brno has the perfect opportunity for you based in the heart of the Czech Republic. Not only does the magnificent city of Brno offer you a rich and stimulating cultural extravaganza, it is famed for architectural beauty and a revitalizing nightlife.<br /> <br /> APPLY:<br /> <br /> Contact Tatiane at tatianem@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/4742882/Great-opportunity-in-Czech-Republic-German-Speakers-required-%3E-Click-here
Travel HR Officer - London Salary: £25-28K
Location: United Kingdom, London, Central London
Languages: English
Posted: 10th Feb 2015

Travel HR Officer - London<br /> £25-28K<br /> <br /> Our client a leading Airline is now looking for an HR Officer to join their team in London. This is a varied role and part of your duties will be to report to the GM for administration duties. Previous Hr/Payroll experience is essential travel industry experience would be a big advantage. Amadeus GDS<br /> <br /> Key Responsibilities:<br /> <br /> 1. Salaries<br /> Input data entries into the payroll program (Moorepay); <br /> Calculation of shift and Overtime sheets and process entries into payroll;<br /> Gather all documents that involve changes/alterations to employees’ salaries such as:<br /> Add or remove staff members, calculate any arrears or adjustments and input these into the payroll;<br /> Alter or amend records as required (i.e. tax codes, new addresses, new account numbers);<br /> Enter absences for SSP purposes;<br /> Transmit salaries on scheduled timetable dates.<br /> <br /> 2. Personnel Records<br /> Maintain the personnel database up-to-date with regards to each employee’s information and details, including salaries, changes of address, phone numbers, family members, etc. Print updated pages for employee’s files; <br /> Update any changes in salaries and printout relevant pages for employee’s files.<br /> Absences<br /> Control employees’ absences and ensure self certificates and medical certificates are received on time and up to date;<br /> Carry out attendance control analysis every 3 months and yearly and report to Finance and Admin manager in case of any action needed to taken and update results accordingly in attendance control file;<br /> Holidays - Control and process employees’ holiday entitlements according to years of service and clarify any discrepancies; <br /> <br /> 3. Tax & National Insurance<br /> Each month prepare documents and send to Accounts the payment of Income Tax and National Insurance; (Between the 5th and 8th of each month)<br /> Check totals and maintain control of all payments for end of year return;<br /> Read any information received from the HM Revenue & Customs regarding new rules on tax codes, personal allowances, SSP, SMP, SPP, etc and act if applicable;<br /> At the end of each fiscal year ensure that all employees details are correct and payments tally to finalize the fiscal year and to ensure that the Payroll issues the P35 and also P14 were sent electronically via the payroll; (March)<br /> Prepare individual letters and send P60 to staff (April with pay slip)<br /> Help Finance and Admin Manger with P35 online; (Check deadline)<br /> <br /> 4. Staff Travel<br /> Maintain control of all UK staff travel requests, especially with regards to free tickets to which the employees are entitled;<br /> In case of holiday make sure holiday form is received in order to process travel request;<br /> Ascertain that requests are in accordance with TAP travel facilities rules and regulations;<br /> Correct and amend any wrongful/incorrect requests after discussion with the employees;<br /> Issue authorities to the appropriate ticketing office and print copies for employees’ files. <br /> <br /> 5. Duty Trips<br /> Staff to fill duty trip form and send to GM for approval; and once approved: <br /> Make flight bookings as requested by staff and ensure correct flights are booked. Alter or amend as required;<br /> Issue BD (Boletins de Deslocação) relative to the type of trip being undertaken. (I.e. courses, meetings, seminars, group accompaniment, etc);<br /> Issue Travel form and send it to issuing office;<br /> Process the accounting of such BD’s and ensure values presented are correct;<br /> Make monthly updates of exchange rates into Duty Travel database;<br /> <br /> 6. Staff Contracts & Handbooks<br /> Issue staff contracts to all new members of staff upon joining;<br /> Issue new staff folder;<br /> Issue staff Hand Book. <br /> <br /> 7. Vacancies<br /> Issue internal vacancies notices (SVN’s) as required and directed by management.<br /> Issue external vacancies notices (sample adverts) as required and directed by management;<br /> File documents.<br /> <br /> 8. Starters<br /> For every new member of staff, issue offer letter as directed by respective departmental manager and send/hand over to candidate;<br /> Request from candidate their personal details by providing them with the appropriate form;<br /> Complete Admission form (Formulário de Admissão), obtain copy of candidates’ passport and photos and send to H.O will all relevant documents;<br /> Make sure contract is duly signed and returned, references, education certificates and P45 are presented; <br /> Create new employee in Personnel Management database and individual folder which must include copy of the SVN issued and the authorization from H.O. to fill vacancy; <br /> Advise IT Assistant of new staff member to enable creation of email address and other database use;<br /> <br /> 9. Leavers<br /> As soon as it becomes know that a staff member is leaving send email to H.O. to that effect;<br /> Calculate leavers pay and holiday entitlement and process in payroll;<br /> Hand over P45 and leavers Final Pay letter to leaving member of staff;<br /> Close leavers file in database;<br /> Ensure the return of all TAP property in employees’ possession.(ID card, mobile, uniform, etc.)<br /> <br /> 10. Courses<br /> Disseminate the information to all Departmental Heads and keep record of feedback;<br /> Prepare list of course attendees and relay the information to H.O.<br /> Book flights and hotels (if required) and make alterations to bookings if required;<br /> Issue staff with respective BD, request advancements from the Accounts Department, issue duty travel authorities and generally insure that the course attendee is provided with all relevant information; <br /> Ensure that the staff members return their BD’s duly completed and signed, in accordance with the rules, together with all expense receipts;<br /> <br /> 11. Uniforms<br /> Provide new staff with full uniforms in accordance with category and allocation of items stipulated by H.O. This may involve the new member of staff having to go to Lisbon whereby flight & hotel bookings are required;<br /> Control and renew uniform items as their duration expires;<br /> Resolve any problems raised by staff; (uniform exchange etc…)<br /> Maintain registers up to date and a systematic re-ordering calendar.<br /> <br /> 12. Retired Staff <br /> Retain all files related to retired staff;<br /> Maintain control of all UK staff travel requests, especially with regards to free tickets to which the employees are entitled;<br /> Issue travel authorities as requested and send it to ticket office;<br /> Arrange for Retired status ID cards and renew as necessary;<br /> Inform retired staff of any changes that may concern them in regards to Personnel.<br /> <br /> 13. ID Cards<br /> Provide staff with TAP ID cards and renew as necessary (issued by H.O. by sending them recent photo of staff member and expired ID) .<br /> <br /> 14. Historical Archives<br /> Maintain all files with up-to-date information, circulars and new instructions that may received from H.O. or locally.<br /> <br /> 15. Provide management with accurate and up-to-date reports of staff’s absences, holidays, remunerations when requested.<br /> <br /> 16. Job Application<br /> Reply to all job applications received either by email or letter and file.<br /> <br /> 17. Miscellaneous<br /> Analyse circulars or emails from H.O. and consider their contents and how it affects in the UK. Discuss such changes with the Finance & Administration Manager and/or the General Manager apply new rulings if applicable. The main subjects to look for are:<br /> Matters related to per diem allowances<br /> Changes or alterations to travel facilities<br /> Recruitment procedures<br /> Assist the Finance & Administration Manager in matters related to personnel;<br /> <br /> 18. Administration Tasks (In Jose’s absence)<br /> Prepare Lisbon Comail bag; <br /> Prepare airport offices mail bags;<br /> Ensure Comail bag from Lisbon is received and if not, enquire of its whereabouts;<br /> Distribute normal mail to addressees and open other mail and distribute to relevant departments; <br /> Do the post and take it to the nearest post box.<br /> <br /> 19. Interline <br /> Action duty and leisure requests for UK TAP employees; prepare and send IATA form, email request to appropriate airline and follow up with request (making sure reservation is made on time, chasing, requesting payment details from employee and send relevant flight confirmation to employee before their trip;<br /> Control internal travel requests for year-end (taxable or non-taxable);<br /> Action duty and leisure requests for other airlines, making flights reservation, requesting flight confirmations if necessary from H.O; make sure I have received the appropriate documents such as IATA letter, passport details etc, issue travel authority form and send to ticket office for issue and also make sure appropriate confirmation has been sent by ticket office.<br /> If needed change reservation, cancel reservations and travel authority and ask for refund if required; <br /> Follow up with agreements that that we have with other airlines on reciprocal basis;<br /> <br /> 20. Upgrades<br /> Action any upgrades authorized by the GM, issue upgrade number and insert upgrade message the reservation, take copy and file in relevant upgrade file.<br /> <br /> 21. Excess baggage and lounge access<br /> Action any excess baggage and lounge access authorized by the GM, issue authority number and insert message in the reservation or send message to relevant department, take copy and file it.<br /> <br /> 22. Embassy/ Consulate<br /> Deal with ambassadors secretary; make appropriate or changes reservations for the ambassadors according to Protocol agreement;<br /> Control, make sure letter and payment is received;<br /> Send it to ticket office for ticketing;<br /> Make sure reservation confirmation has been sent.<br /> <br /> 23. GM requests<br /> Dealing with his post;<br /> Making and answering phone calls when necessary;<br /> Others (such issue prizes letters for embassy, reply to invitations, take copies of documents or send correspondence to H.O, etc.) <br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JB10054<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4734382/Travel-HR-Officer-London
Operations Executive - German Speaker Salary: £18K
Location: United Kingdom, London, Central London
Languages: English, German
Posted: 10th Feb 2015

Operations Executive - German Speaker<br /> London<br /> £18K<br /> <br /> Our client, a travel company, is looking for a German speaking Operation Executive to join their team in London and be responsible for organisation and operation of group tours throughout Europe. <br /> <br /> Responsibilities and Duties:<br /> <br /> Book hotels for actual tours<br /> Negotiate rates, prepayments, free passenger and cancellation policy<br /> Maximize profit while ensuring the quality<br /> Avoid pre-payment for non-contracted hotels as much as possible<br /> Offer alternative solutions to sales if original request is not possible<br /> Keep confirmation deadlines and budgets<br /> Ensure that priority list is cleared within deadline<br /> Maximize allotment usage<br /> Update room composition changes up to finalization<br /> Anticipate upcoming challenges and provide proactive solutions<br /> Build excellent relationships with hotels<br /> Coordination with contracting department for any contractual issues<br /> Coordinate with operation department for hotel related issues<br /> Coordinate with accounting department for payment related issues<br /> Timely reporting of major issues to supervisor<br /> Search for ways to improve the operational efficiency<br /> <br /> To be successful for this role you will have work experience in a hotel related field, excellent knowledge in the hotel field, excellent contacts with hotels in the respective countries, very good knowledge of European geography, very good verbal and written command of English.<br /> <br /> You will also have strong negotiation skills, very good communication skills, problem solving skills, you will be able to work under pressure.<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> JJ09896]]>
http://www.toplanguagejobs.co.uk/job/4734032/Operations-Executive-German-Speaker
Freesale Executive for Canada (fluent in English and French) - Knowledge of Canada essent Salary: £18K
Location: United Kingdom, London, Central London
Languages: English, French
Posted: 10th Feb 2015

Freesale Executive for Canada (fluent in English and French) - Knowledge of Canada essential!!<br /> London<br /> £18K<br /> <br /> Our client, a tour operator based in London, is now looking for a Freesale Executive to join their team.<br /> <br /> The freesaler’s main duties and responsibilities will be:<br /> <br /> Ensuring you have availability at all of contracted hotels (mainly by telephone)<br /> Negotiating specials / promotions where hotels have rooms for sale<br /> Maintaining a database of availability and regular communication with contractor to ensure you have the right rooms at the right prices<br /> Monitor the sales of new and existing hotels<br /> Coordinate and prepare regular statistics<br /> Assisting the rest of the freesale team with close-outs or issues arising from freesale use with partner hotels<br /> Working closely with customer service to ensure all freesale bookings are honoured by the hotels. Interacting with the various hotels in order to sort out the situation in the best and quickest way possible<br /> Working at a fast pace and under pressure especially during high season<br /> <br /> We are looking for a person who has very good administration skills, can organize themselves very well, is a real team player but who can also work on their own initiative, good with deadlines, good communication skills, negotiation experience is an advantage, the requested language skills above are very important and native speakers are preferred.<br /> <br /> The right candidate in this position can expect to further develop their career, into a full-time contracting role.<br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JB09919]]>
http://www.toplanguagejobs.co.uk/job/4733952/Freesale-Executive-for-Canada-fluent-in-English-and-French-Knowledge-of-Canada-essent
Travel Consultant - Middle East & Far East Travel Executive Salary: Up to £18K OTE £35000
Location: United Kingdom, London, Central London
Languages: English
Posted: 10th Feb 2015

Travel Consultant - Middle East & Far East Travel Executive<br /> London <br /> Up to £18K OTE £35000<br /> <br /> My client is looking for a highly driven Travel Sales Specialist to join their sales team.<br /> <br /> You will be selling holiday packages as well as designing tailor-made itineraries for travel to the Far East and Middle East knowledge is a must. Product and system training will be provided.<br /> <br /> Candidates MUST have previous travel industry experience with LongHaul Travel destinations (Middle east or Far East)<br /> <br /> The position requires attention to detail, the ability to meet tight deadlines and work under pressure. Need to be computer literate with good writing/keyboard skills. Previous travel industry and GDS (ideally Wordspan) experience is preferred, though not essential. <br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JJ09921<br /> <br /> Visit us on <http://tandt.tel/><br /> ]]>
http://www.toplanguagejobs.co.uk/job/4733942/Travel-Consultant-Middle-East-Far-East-Travel-Executive
Tailor Made Destination Specialist Salary: £18-20k + Commission OTE £26k++
Location: United Kingdom, London, Central London
Languages: English
Posted: 10th Feb 2015

Tailor Made Destination Specialist<br /> Indian Ocean, The Middle East, USA & The Caribbean, Asia and North and South Africa<br /> Croydon<br /> £18-20k + Commission OTE £26k++<br /> <br /> Our client, a well established and growing family-owned business, who firmly believe in investing in their staff and are based in Croydon, is now seeking a Tailor Made Destination Specialist with experience in tailor-making holidays.<br /> <br /> They are looking to recruit new knowledgeable consultants to the dynamic team of specialists. You must have experience in Tailor Making and selling either one of the following areas: Indian Ocean, The Middle East, USA & The Caribbean, Asia and North and South Africa.<br /> <br /> The relevant candidates will have a 1 week’s training and induction course to learn about the companies’ bespoke product offering and systems training.<br /> <br /> The candidate we are looking for:<br /> <br /> Will have worked in a similar role in a Tour Operating environment.<br /> Have a high level of customer care and willingness to exceed expectations.<br /> Highly motivated and extremely sales orientated, to meet both group and individual targets. <br /> Able to work as a team - it is vital to achieve high sales growth as individual targets are dependent on achieving an overall group sales target.<br /> Previous experience in using a GDS, preferably AMADEUS and also in-house reservation systems. <br /> Achieve the higher end of the salary scale, experience in tailor making holidays from contract and nett fares is compulsory. <br /> <br /> Working Times:<br /> Opening hours: Mon - Fri 9.30 to 7.30pm, Sat.9.30 to 4pm, Sun 11 to 4pm (High Season Only) <br /> Shifts: 9.30 to 6pm daily or 11.00 to 7.30pm<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@TandT.Jobs <br /> Job Ref JJ09926]]>
http://www.toplanguagejobs.co.uk/job/4733932/Tailor-Made-Destination-Specialist
Travel Consultant - Middle East & Far East Travel Executive Salary: Up to £18K OTE £35000
Location: United Kingdom, London, Central London
Languages: English
Posted: 10th Feb 2015

Travel Consultant - Middle East & Far East Travel Executive<br /> London <br /> Up to £18K OTE £35000<br /> <br /> My client is looking for a highly driven Travel Sales Specialist to join their sales team.<br /> <br /> You will be selling holiday packages as well as designing tailor-made itineraries for travel to the Far East and Middle East knowledge is a must. Product and system training will be provided.<br /> <br /> Candidates MUST have previous travel industry experience with LongHaul Travel destinations (Middle east or Far East)<br /> <br /> The position requires attention to detail, the ability to meet tight deadlines and work under pressure. Need to be computer literate with good writing/keyboard skills. Previous travel industry and GDS (ideally Wordspan) experience is preferred, though not essential. <br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JJ09745<br /> <br /> Visit us on <http://tandt.tel/>]]>
http://www.toplanguagejobs.co.uk/job/4733822/Travel-Consultant-Middle-East-Far-East-Travel-Executive
Incentive Junior Executive - French Speaker Salary: £18-23K
Location: United Kingdom, London, Central London
Languages: English, French
Posted: 10th Feb 2015

Incentive Junior Executive - French Speaker<br /> London<br /> £18-23K<br /> Hours: Monday to Friday 09am-06pm/08 am-05pm<br /> <br /> Our client creates custom made tours of United Kingdom for groups and is today one of the top inbound agencies to the UK for the French Market. They are now looking for an Incentive Junior Executive to join their team. <br /> <br /> Purpose of Role:<br /> <br /> To effectively win business by producing quality, competitive quotations in response to incentive clients’ travel requirements in the UK.<br /> To ensure that all operations for your groups are completed in a timely manner.<br /> To develop and maintain excellent working relationships with all suppliers, service providers and external sales agent.<br /> To develop and maintain excellent working relationships with clients and to have total responsibility for all their confirmed traveling groups <br /> To generate incremental revenue streams by cross selling and upselling from the existing customer base. <br /> <br /> Specific Areas of Responsibility:<br /> <br /> 1 - New Requests/Quoting<br /> <br /> To ensure that all new requests are qualified.<br /> To produce good quality quotations using the Incentive Spirit standard format and within the agreed deadlines for your market.<br /> To take an option on accommodation or other services when required.<br /> To follow up all quotations consistently to maximize conversion rates.<br /> To acknowledge confirmations to clients.<br /> To ensure all offers are completed in Tourplan<br /> To ensure that all options are confirmed<br /> To ensure clients are aware of our terms & conditions<br /> <br /> 2 - Bookings<br /> <br /> To acknowledge all amendments and changes from clients<br /> To be able to advise the client of the most suitable options for their tours<br /> To ensure that all services are booked well in advance of the date of travel<br /> To ensure that all service providers are kept informed of all changes and amendments to their confirmed groups.<br /> To acknowledge confirmations to clients.<br /> To meet all targets for under budget buying, placing of services and inserting information into Tourplan<br /> To fill in booking front list and ops check list<br /> <br /> 3 - Logging<br /> <br /> To log all new requests and follow-ups.<br /> To update log with confirmations and lost business (with clear explanation for rejection). <br /> To log all new complaint<br /> <br /> 4 - Suppliers<br /> <br /> To negotiate the best possible rates with suppliers (contracted and non-contracted)<br /> To negotiate new contract with new suppliers<br /> To ensure that options held are centralised and checked on a daily basis<br /> To develop close relationship with the Purchasing department<br /> To chase the hotels for signature before offering it to client<br /> To ensure that the correct services are booked at or under the budget<br /> To maintain close communication with the relevant suppliers at all times on the progress of the bookings:<br /> - Number of passengers on the tours<br /> - Reservation of services<br /> - Options and deadlines<br /> - Payment agreements<br /> To maintain good and up to date product knowledge at all times<br /> To participate to as many as possible famtrip<br /> To attend any supplier and agent networking events<br /> To process supplier’s invoices within 48 hours of receipt<br /> To respond to supplier’s payment requests within 4 hours<br /> To resolve invoice queries within 1 week<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JJ09972]]>
http://www.toplanguagejobs.co.uk/job/4733802/Incentive-Junior-Executive-French-Speaker
Hotel Contractor - Spain Salary: £25-35K
Location: United Kingdom, London, Central London
Languages: English, Spanish
Posted: 10th Feb 2015

Hotel Contractor - Spain <br /> London <br /> £25-35K<br /> <br /> Our client, the biggest tour operator in the UK, is looking for a Hotel Contractor for Spain to join their team in London.<br /> <br /> Job description:<br /> • The purpose of the role is to contract hotels in Spain<br /> • To assume full responsibility for negotiating rates,terms and conditions with hotels <br /> • To be based in London office with around 12-15 weeks travel in contract areas to visit hotels, negotiate contracts, attend workshops<br /> <br /> Person specification:<br /> • Experience in hotel contracting or equivalent background <br /> • Self motivated and results driven individual <br /> • Suberb communication and interpersonal skills <br /> • Ability to work on own initiative and as part of a team <br /> • Ambitious with the ability to think your feet, multi-task and prioritise <br /> <br /> Working conditions:<br /> • Attractive package with complimentary on site fitness centre and swimming pool <br /> • Modern offices in a central location near to Mansion House and Bank underground stations <br /> • Working as part of a 60 plus diverse team <br /> <br /> Company benefits:<br /> • Competitive salary package <br /> • Group Personal Pension plan <br /> • Flexi-time working hours (based on 7 hours and 30 minutes per day) from Monday to Friday with 1 hour for lunch <br /> • Paid holidays of 20 days for the first complete calendar year worked and then increasing by 1 day a year to a maximum of 26 days <br /> • Interest free season ticket loan available after trial period and repayable over one year <br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jay@tandt.jobs<br /> Ref JJ09976<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4733782/Hotel-Contractor-Spain
Senior Groups & Sports Travel Consultant Salary: Up to £35K
Location: United Kingdom, London, Central London
Languages: English
Posted: 10th Feb 2015

Senior Groups & Sports Travel Consultant<br /> London<br /> Up to £35K<br /> <br /> Do you love Travel, Sports and Media? Are you an experienced Travel Consultant either with Groups/ Events/ Sports/ Media expertise with current GDS usage?<br /> <br /> If you thrive in challenging situations and possess great communication skills and would like to work as part of a small on-site team in Southbank then read on!<br /> <br /> Our client, a Travel Management Company based in London, is now looking for an experienced Consultant to join their Groups & Productions team and take responsibility for booking sporting Groups/ Events for ITV Sports as well as other ITV productions. <br /> <br /> We require the candidate to: <br /> <br /> Have a solid knowledge of the UK & Worldwide travel market <br /> Be process driven and able to work on own initiative and at all levels of seniority <br /> Take responsibility for negotiating supplier contracts related to a particular group including, air, hotel, rail, venues <br /> Manage supplier partners and internal support areas to ensure quality and timely delivery of the travel element of an event<br /> Present proposals and debriefs to ITV stakeholders<br /> Travel on-site for assigned programmes, acting as the travel lead and collaborate with on-site ITV teams<br /> Own all travel delivery elements utilising standard ITV processes and procedures to achieve ITV’s booker / organiser satisfaction as well as following policy and preferred supplier usage as directed by ITV’s Travel Manager<br /> This role can include some extended working days when required as TV doesn’t stop at 5.30! Hours will be long and out of hours calls a part of the role during major events<br /> Non-negotiable: Experienced travel &/or hotel professional - current knowledge of the UK & worldwide travel market - exceptional Excel skills<br /> Negotiable: Groups & Events experience - would accept an experienced BTC/Sports consultant with all-round expertise and a thirst for Travel/ Media/ Sports - GDS preferred but would not exclude hotels or events person with all other skills<br /> <br /> To be successful for this role you MUST HAVE:<br /> <br /> At least 5 years travel &/or events experience<br /> Experience of dealing with all levels of seniority and to be comfortable challenging people.<br /> A passion for travel, events, sports and delivering service excellence! <br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JB09980<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4733732/Senior-Groups-Sports-Travel-Consultant
Sales Representative for B2B Salary: Salary - 100% commission based
Location: United Kingdom, London, Central London
Languages: English
Posted: 10th Feb 2015

Sales Representative for B2B<br /> Salary - 100% commission based<br /> <br /> Are you fearless, confident in your own ability, and ready to show what you can do? Then we are looking for you!<br /> <br /> This is an excellent opportunity to join an exciting start-up with huge potential to become a significant player in the services for entrepreneurs. <br /> <br /> Your role will be key in reaching the next stage of the businesses growth, providing a great opportunity to make a significant difference to the company as you further develop your skills & industry knowledge. Working for an ambitious start-up. This is a great chance to kick-start an exciting and highly rewarding sales career.<br /> <br /> Key Responsibilities:<br /> <br /> Actively seek new business opportunities in the B2B sector<br /> Sell the services offered on the website <br /> <br /> Skills and Experience required:<br /> <br /> Good communication and influencing skills and a high level of customer orientation <br /> Able to work on own initiative <br /> Conduct product presentations to your customer base having a clear and detailed understanding of the Company’s services <br /> Experience in sales/customer work is preferable <br /> Energy and tenacity <br /> Proactive and take initiative to get things done <br /> Excellent written and verbal communication skills in English <br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JJ09990]]>
http://www.toplanguagejobs.co.uk/job/4733672/Sales-Representative-for-B2B
Junior Business Travel Consultant - Japanese Speaker Salary: £20K
Location: United Kingdom, London, Central London
Languages: English, Japanese
Posted: 10th Feb 2015

Junior Business Travel Consultant - Japanese Speaker<br /> London <br /> £20K<br /> <br /> Our client, the biggest tour operator based in London, is now looking for a Junior Japanese speaking Business Travel Consultant to join their busy team.<br /> <br /> Key Responsibilities:<br /> <br /> Dealing with corporate customer/PA/Secretary enquiries and aiming to meet their expectations over telephone or via email <br /> Making reservations for air ticket, rail ticket, hotel and arranging visas<br /> Arranging cars/guide/coach for corporate customers/VIP <br /> Issuing air tickets and invoices<br /> Promoting business to existing and new customers <br /> <br /> Person specification:<br /> <br /> Minimum 1 years of experience of Sabre or Galileo <br /> Excellent communication skills with fluent spoken and written English with fluent Japanese<br /> Able to meet tight deadlines <br /> Can work on their own and part of a team <br /> Target orientated<br /> Highly self motivated<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jay@tandt.jobs<br /> Ref JJ09991<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4733662/Junior-Business-Travel-Consultant-Japanese-Speaker
Offline FIT Assistant Manager Salary: £27K
Location: United Kingdom, Scotland, Edinburgh & Lothians
Languages: English
Posted: 10th Feb 2015

Offline FIT Assistant Manager<br /> Edinburgh<br /> £27K<br /> <br /> Our client, a travel company based in Edinburgh, is now looking for an Offline FIT Assistant Manager to join their team. <br /> <br /> The FIT Assistant Manager will be responsible for the day-to-day co-ordination of the Offline FIT department, ensuring all operational procedures are adhered to. In addition, to ensure all financial records are kept up to date with profit maximisation generated on all bookings.<br /> You will be responsible for the smooth running of the operations process within the FIT Department, reporting to the FIT Manager.<br /> <br /> Key Responsibilities:<br /> <br /> Staff:<br /> Ensure workload is distributed between the team on a daily basis, ensuring response times are adhered to and priorities are clear<br /> Hold weekly meetings to update the team on performance, advise on priorities and advise of the targets and priorities for the week ahead<br /> Understand and oversee/assist the Senior Operations Executives with their responsibilities of Extra services contracting, Travelstudio Loading, Pricing, Close outs & Allocations<br /> Compile shift rotas and emergency cover rotas; ensuring staff are briefed and trained for any cover they undertake<br /> Co-ordinate payroll, annual leave, lieu days and annualised hours for the team<br /> Carry out annual appraisals and regular 1:1 meetings with the team, keeping personnel records up to date<br /> Be responsible for recruitment of full, part time or seasonal staff as necessary and arrange internships with UK and overseas universities<br /> Undertake training and mentoring of new staff and development of team including creationand updating of training documents<br /> <br /> Financial:<br /> Overbookings Management - Ensure all book outs are placed and clients informed within a reasonable time frame, with minimal loss to the company<br /> Work closely with the accounts department to ensure payments are made on schedule, supplier or client invoice queries are logged and responded to in a timely manner and B&B marketing contributions collected as per their contract<br /> Undertake all facets of Management Reporting on a daily, weekly and monthly basis <br /> <br /> Product Knowledge:<br /> Develop a good knowledge of suppliers in UK and Ireland<br /> Increase geographical knowledge of the UK and British & Irish Tourism on an ongoing basis through familiarisation trips and independent visits<br /> Work closely with Account Development team on new product development to integrate new products/programmes into portfolio<br /> <br /> General:<br /> Manage the annual B&B contracting project, liaising with Account Development to ensure product is contracted per area to fulfil department/sales requirements<br /> Assist with the ongoing implementation of recommendations from the FIT Process review<br /> Ensure thorough client handovers take place between Account Development and FIT, as well as being aware of client specific SLA’s<br /> Run the Offline FIT programme for the Royal Edinburgh Military Tattoo, managing client ticket allocations, hotel packages and ticket re-sales<br /> Community and Capacity Building<br /> Work closely with content entry team, ensuring all contracts, services and client specific programmes are loaded by department deadlines<br /> Attend relevant trade fairs for client/supplier relations and new product development<br /> <br /> Person Specification:<br /> <br /> Essential:<br /> A solid working knowledge of Microsoft Word, Excel, Outlook and the Internet<br /> Well developed written and verbal communication skills<br /> Ability to make decisions and to work on own initiative and in a team<br /> Numerical skills and common sense<br /> Ability to work to tight deadlines and excellent organisational skills<br /> Commitment to excellence in client service<br /> Good commercial acumen and strong negotiations skills<br /> Polite, willing to learn and flexible<br /> <br /> Desirable:<br /> Experience within the tourism / hotel industry<br /> Geographical Knowledge<br /> Sales experience<br /> The above should not be viewed as an exhaustive list but as an indication of the areas of the business that the role is expected to influence and deliver upon. Further responsibilities will be requiring the attention of FIT Assistant Manager as the business/department dictates.<br /> <br /> Please note the deadline to submit applications is 1st week of December! Apply now!<br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JB09999<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4733652/Offline-FIT-Assistant-Manager
Online Travel Customer Service Officer - Multi-Lingual (Native Italian) + French Speaking Salary: £19K
Location: United Kingdom, London, Central London
Languages: English, French, Italian
Posted: 10th Feb 2015

Online Travel Customer Service Officer - Multi-Lingual (Native Italian) + French Speaking <br /> London<br /> £19K<br /> <br /> Travel Industry Experience Essential!<br /> <br /> Our client, a travel company based in London, is now looking for a Multi-lingual Online Customer Service Officer to join their team.<br /> <br /> Key Responsibilities:<br /> <br /> Customer service co-ordination for all retail travel distributors/agents from the booking process to basic technical support and troubleshooting<br /> Ensuring the highest form & delivery of customer service to the customer, agent & supplier<br /> Primary Responsibilities<br /> Frontline Customer Service for the company (Predominantly email based plus some phone work). Servicing booking requests, inquiries, administration etc.<br /> Communication to Customer Service Manager in relation to all customer service & support issues<br /> Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed<br /> Liaise with Product Co-ordinators and Product Managers where necessary<br /> Accurate delivery of booking information into various in-house software solutions<br /> Time management of effective customer service delivery<br /> Maintenance of existing Customer Service tools (databases, manuals, in-house forms)<br /> Continuing improvement to customer service administration and work methods<br /> Effective “handover” to following Customer Service staff members - clear, concise and detailed information<br /> Special project / product work when required<br /> Point of contact (on a rotating basis) for retail travel distributors, customers, agents & suppliers in relation to all product and the online booking process<br /> Logging and collating all system and product errors<br /> Control (on a rotating basis) of the online booking / cancellation / amendment procedures<br /> <br /> Challenges:<br /> <br /> Global communication - language / time barriers<br /> Working in a constantly changing environment<br /> Number and variation of distribution channels<br /> Evolution / development of purpose built systems<br /> Additional project work required from time to time<br /> <br /> Qualifications & Experience required:<br /> <br /> Excellent communication skills (both written and oral) in English and Brazilian Portuguese or German or French or Spanish.<br /> Experience in travel either in product development, operations or reservations<br /> Good background knowledge of computers and basic IT functions<br /> Global geographical knowledge<br /> Good administrative skills<br /> Excellent customer service skills<br /> Quick learner<br /> Ability to focus on issues at hand and manage a range of issues at one time<br /> Ability to work unsupervised<br /> Ability to work effectively on own<br /> Proactive attitude<br /> Time management skills and the ability to work under pressure/meet deadlines<br /> Computer skills - Word, Excel, Internet, e-mail, databases<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JJ10005]]>
http://www.toplanguagejobs.co.uk/job/4733612/Online-Travel-Customer-Service-Officer-Multi-Lingual-Native-Italian-French-Speaking
Freesale Executive - ITALIAN Speaker Salary: £18K
Location: United Kingdom, London, Central London
Languages: English, Italian
Posted: 10th Feb 2015

Freesale Executive - ITALIAN Speaker<br /> London<br /> £18K<br /> <br /> One of the biggest UK tour operators based in London is now looking for a Russian speaking Freesale Executive to join their team.<br /> <br /> Key responsibilities:<br /> <br /> Ensuring you have availability at all of contracted hotels (mainly by telephone)<br /> Negotiating specials / promotions where hotels have rooms for sale<br /> Maintaining a database of availability and regular communication with contractor to ensure you have the right rooms at the right prices<br /> Monitor the sales of new and existing hotels <br /> Coordinate and prepare regular statistics<br /> Freesale trips to hotels / cities to discuss deals / availability face to face<br /> Assisting the rest of the freesale team with close-outs or issues arising from freesale use with partner hotels<br /> Working closely with customer service to ensure all freesale bookings are honoured by the hotels<br /> <br /> We are looking for a person who has very good administration skills, can organize themselves very well, is a real team player but who can also work on their own initiative, good with deadlines, good communication skills, negotiation experience is an advantage, the requested language skills above are very important and native speakers are preferred.<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jay@tandt.jobs<br /> Ref JJ10001<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4733562/Freesale-Executive-ITALIAN-Speaker
Hotel Group Reservations Supervisor - German Speaker Salary: Up to £25K
Location: United Kingdom, London, Central London
Languages: English, German
Posted: 10th Feb 2015

Hotel Group Reservations Supervisor - German Speaker<br /> London <br /> Up to £25K<br /> <br /> Our client, the biggest tour operator based in London, is now looking for a German Language speaker Hotel to join their team.<br /> <br /> Key responsibilities:<br /> <br /> Responsible for the Overseeing of the Group hotel reservations Department <br /> Receiving hotel requests on a daily basis from sales offices in Japan, Hong Kong and London via in-house computer system and prioritise the work load according to deadlines, arrival dates etc <br /> Contacting hotels according to the sales requirements either by e-mail, fax or telephone to make a reservation <br /> Inputting and checking rates onto the in-house computer system and negotiating other conditions such as cancellation policies, rooms decrease and upgrades <br /> Providing suitable alternatives when required and negotiating possible compensations when hotels do not provide the standard of service required <br /> Dealing with amendments and cancellations <br /> <br /> Person specification:<br /> <br /> A person with experience in the travel industry or equivalent <br /> Previous Group Reservations experioence essential<br /> Fluency in German <br /> Friendly and efficient telephone manner <br /> A sound knowledge of European geography and currencies <br /> Professional with excellent interpersonal skills <br /> Good keyboard skills and experience of using Microsoft Office applications <br /> Ability to work on their own or as part of a team <br /> Professional with excellent interpersonal skills <br /> <br /> Working conditions:<br /> <br /> Occasionally work as part of a Saturday team rota and deal with urgent requests, fax and email checking/distribution and any other emergency that might arise <br /> Attractive package with complimentary on site fitness centre and swimming pool <br /> Modern offices in a central location near to Mansion House and Bank underground station <br /> Working as part of a diverse team <br /> <br /> Company benefits:<br /> <br /> Competitive salary <br /> Discretionary bonus <br /> Flexi-time working hours (based on 7 hours and 30 minutes per day) from Monday to Friday with a core time of 11:00 - 15:00 hours and 1 hour for lunch <br /> Paid holiday of 20 days from the first complete calendar year worked and then increasing by 1 day a year to a maximum of 26 days <br /> Group Personal Pension Plan <br /> Interest free season ticket loan available after trial period and repayable over one year <br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jay@tandt.jobs<br /> Ref JJ10010]]>
http://www.toplanguagejobs.co.uk/job/4733532/Hotel-Group-Reservations-Supervisor-German-Speaker
UK & IRELAND - Hotel Group Reservations Supervisor Salary: Up to £25K
Location: United Kingdom, London, Central London
Languages: English
Posted: 10th Feb 2015

UK & IRELAND - Hotel Group Reservations Supervisor <br /> London - Up to £25K<br /> <br /> Our client, the biggest tour operator based in London, is now looking for a German Language speaker Hotel to join their team.<br /> <br /> Key responsibilities:<br /> <br /> Responsible for the Overseeing of the Group hotel reservations Department <br /> Receiving hotel requests on a daily basis from sales offices in Japan, Hong Kong and London via in-house computer system and prioritise the work load according to deadlines, arrival dates etc <br /> Contacting hotels according to the sales requirements either by e-mail, fax or telephone to make a reservation <br /> Inputting and checking rates onto the in-house computer system and negotiating other conditions such as cancellation policies, rooms decrease and upgrades <br /> Providing suitable alternatives when required and negotiating possible compensations when hotels do not provide the standard of service required <br /> Dealing with amendments and cancellations <br /> <br /> Person specification:<br /> <br /> A person with experience in the travel industry or equivalent <br /> Previous Group Reservations experioence essential<br /> Friendly and efficient telephone manner <br /> A sound knowledge of European geography and currencies <br /> Professional with excellent interpersonal skills <br /> Good keyboard skills and experience of using Microsoft Office applications <br /> Ability to work on their own or as part of a team <br /> Professional with excellent interpersonal skills <br /> <br /> Working conditions:<br /> <br /> Occasionally work as part of a Saturday team rota and deal with urgent requests, fax and email checking/distribution and any other emergency that might arise <br /> Attractive package with complimentary on site fitness centre and swimming pool <br /> Modern offices in a central location near to Mansion House and Bank underground station <br /> Working as part of a diverse team <br /> <br /> Company benefits:<br /> <br /> Competitive salary <br /> Discretionary bonus <br /> Flexi-time working hours (based on 7 hours and 30 minutes per day) from Monday to Friday with a core time of 11:00 - 15:00 hours and 1 hour for lunch <br /> Paid holiday of 20 days from the first complete calendar year worked and then increasing by 1 day a year to a maximum of 26 days <br /> Group Personal Pension Plan <br /> Interest free season ticket loan available after trial period and repayable over one year <br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jay@tandt.jobs<br /> Ref JJ10010<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4733512/UK-IRELAND-Hotel-Group-Reservations-Supervisor
Ticketing Executive Salary: £18K
Location: United Kingdom, South East, Hertfordshire
Languages: English
Posted: 10th Feb 2015

Ticketing Executive <br /> Hertfordshire<br /> £18K<br /> <br /> Our client, a travel company based in Hertfordshire, is now looking for a Ticketing Executive to join their team and be responsible for:<br /> <br /> Ticketing. Ensure tickets issued to costing. Ensure timely issue and delivery of tickets for guests <br /> Requests for hotel rooms, flights and extras on all overseas holidays<br /> General abroad enquiries<br /> Regularly checking airline queue messages on Galileo regarding flight amendments and acting accordingly<br /> Flight manifests<br /> Regularly checking tours are viable & booking flights accordingly<br /> Claim for taxes on cancelled tickets.<br /> Ensure information for guests re terminals and baggage are accurate.<br /> Keep accurate records of actual flight costs on a spreadsheet that is accessible to all. Ensure it is regularly maintained.<br /> Check the website is up to date with flight and travel information.<br /> Ensure accurate information is given to guests regarding flight changes.<br /> <br /> Person Specification:<br /> <br /> Numerate<br /> Galileo experience is essential<br /> Ticketing experience essential<br /> Ability to work on their own but also with others<br /> Good communicator<br /> Commercial<br /> Sound knowledge of Excel, Spreadsheets etc<br /> Great multi-tasker and organiser<br /> Excellent telephone skills<br /> Must be flexible, team-player and self-directed<br /> A professional demeanour and friendly attitude<br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JB10014]]>
http://www.toplanguagejobs.co.uk/job/4733502/Ticketing-Executive
Freesale Executive for Germany - German speaker Salary: £18K
Location: United Kingdom, London, Central London
Languages: English, German
Posted: 10th Feb 2015

Freesale Executive for Germany - German speaker <br /> London<br /> £18K<br /> <br /> Our client, a tour operator based in London, is now looking for a German speaking Freesale Executive for Germany to join their team.<br /> <br /> The freesaler’s main duties and responsibilities will be:<br /> <br /> Ensuring you have availability at all of contracted hotels (mainly by telephone)<br /> Negotiating specials / promotions where hotels have rooms for sale<br /> Maintaining a database of availability and regular communication with contractor to ensure you have the right rooms at the right prices<br /> Monitor the sales of new and existing hotels <br /> Coordinate and prepare regular statistics<br /> Freesale trips to hotels / cities to discuss deals / availability face to face<br /> Assisting the rest of the freesale team with close-outs or issues arising from freesale use with partner hotels<br /> Working closely with customer service to ensure all freesale bookings are honoured by the hotels (dealing with book-outs)<br /> <br /> We are looking for a person who has very good administration skills, can organize themselves very well, is a real team player but who can also work on their own initiative, good with deadlines, good communication skills, negotiation experience is an advantage, the requested language skills above are very important and native speakers are preferred.<br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jay@tandt.jobs<br /> Ref JB10018<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4733492/Freesale-Executive-for-Germany-German-speaker
Flight Reservations Executive - Amadeus Salary: £16-18K
Location: United Kingdom, South East, Surrey
Languages: English
Posted: 10th Feb 2015

Flight Reservations Executive - Amadeus<br /> Surrey<br /> £16-18K<br /> <br /> Our client, a Tour Operator based in Croydon, is now looking for a Flights Reservations executive to join their team.<br /> <br /> Key Responsibilities:<br /> <br /> Making Reservations for flights using Amadeus<br /> Investigating new flight options.<br /> Try to improve choice, price and flight times.<br /> Contact with airlines. Regular networking. <br /> Contract airlines for allocations as required.<br /> looking at options and booking best flights, deciding when to take allocations etc.<br /> Look at sales opportunities, such as flight upgrades, connecting flights and stopovers.<br /> <br /> Person Specification:<br /> <br /> Numerate<br /> Galileo or Amadeus experience is essential<br /> Ability to work on their own but also with others<br /> Good communicator<br /> Commercial<br /> Sound knowledge of Excel, Spreadsheets etc<br /> Great multi-tasker and organiser<br /> Excellent telephone skills<br /> Must be flexible, team-player and self-directed<br /> A professional demeanour and friendly attitude<br /> <br /> Previous experience with a similar position is required!<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JJ10020<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4733482/Flight-Reservations-Executive-Amadeus
Purchase Ledger Clerk Salary: £20K
Location: United Kingdom, London, Central London
Languages: English
Posted: 10th Feb 2015

Purchase Ledger Clerk<br /> London<br /> £20K<br /> <br /> Our client, the biggest tour operator in the UK, is now looking for a Purchase Ledger Clerk to join their team in London and control of supplier accounts, checking and authorizing invoices, invoice and payment queries, account reconciliation and payment (high volume) of FIT purchase invoices. You will also have to liaise with Suppliers, Contracts Dept, Accounts Dept, IT Dept and FIT Dept.<br /> <br /> Competencies Required:<br /> <br /> Strong organization skills; <br /> Strong numeric skills; <br /> A good communicator; <br /> Ability to work under pressure;<br /> Minimum of six months work experience<br /> <br /> Personal competencies required:<br /> <br /> Interpersonal sensitivity - understand and demonstrate respect for others and their values and opinions, even when they are not in agreement. Managing emotions - managing thoughts and feelings in ways that lead to productive/successful performance.<br /> <br /> Key Responsibilities:<br /> <br /> Date Entry Invoices<br /> Supplier Statement Reconciliations<br /> Bank Reconciliations<br /> G/L Journal Entries<br /> Processing BAC’s/CHAP’s<br /> Posting Payments<br /> Adhoc Duties<br /> Be familiar with all applicable systems<br /> Liaise with management and colleagues to provide feedback and identify and new areas and/or problems<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JJ10019]]>
http://www.toplanguagejobs.co.uk/job/4733462/Purchase-Ledger-Clerk
Hotel Contractor - Eastern Europe Salary: £35K
Location: United Kingdom, London, Central London
Languages: English, Russian, Polish
Posted: 10th Feb 2015

Hotel Contractor - Eastern Europe <br /> London<br /> £35K<br /> <br /> Our client, the biggest UK tour operator based in London, is now looking for a Hotel Contractor who will be responsible for contracting in Europe with a focus on hotels in Eastern Europe.<br /> <br /> Key Responsibilities:<br /> <br /> You will have full responsibility for negotiating rates and terms and conditions with hotel.<br /> You will be based in London office with around 12-15 weeks travel in contract areas to visit hotels, negotiate contracts and attend workshops.<br /> <br /> Skills and Experience required:<br /> <br /> You will be an experienced hotel contractor (preferably within Germany or equivalent) who is a self-motivated and results driven individual<br /> You will develop close working relationships with suppliers to achieve optimum results<br /> This roles requires superb interpersonal and communications skills as well as strong negotiations skills.<br /> You will be an ambitious individual with the ability to think on your feet, multi-task and prioritise your workload<br /> Valid driving license<br /> <br /> In return you will be based in contemporary offices in the city of London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as Flexi-time working hours (based on 7 hours and 30 minutes per day) from Monday to Friday with 1 hour for lunch<br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JB10025]]>
http://www.toplanguagejobs.co.uk/job/4733452/Hotel-Contractor-Eastern-Europe
Contracts Executive Salary: £18-22K
Location: United Kingdom, London, Central London
Languages: English
Posted: 10th Feb 2015

Contracts Executive<br /> London<br /> £18-22K<br /> <br /> Our client is looking for a Contracts Executive to join their team in London. This is an excellent opportunity for someone who is proactive, able to solve problems under pressure in a very dynamic environment. You must also have the ability to communicate at all levels in a multi-cultural environment. Professional tourism qualification or work experience in the same area is desirable as well as the ability to negotiate and influence. Excellent communication skills - is a must.<br /> <br /> The right candidate will be expected to:<br /> <br /> Make and confirm reservations using a booking system for transportation(coaches, trains, ferries) and restaurants, admissions to places of interest, using telephones, faxes, mail, and computers.<br /> Handling of incoming mail<br /> Deal with customer enquiries and aiming to meet their expectations<br /> Manage the bookings on-going process and interface with operations department to ensure that time commitments and quality standards are achieved.<br /> Determine whether space is available on travel dates requested by customers, and assign requested spaces when available.<br /> Make sure that you have received confirmation of bookings from suppliers and it’s archived accordingly<br /> Inform operations department of any changes such as fully booked dates, closed places of interest and offering and arranging the alternatives.<br /> Processes cancellations and modifications and promptly relays this information to the other related departments<br /> To take part in familiarisation with new destinations in order to gain information on issues and amenities in order to meet clients’ needs, as well as to target more clients in particular seasons<br /> Advise quotation department with requested information about the prices and other service’s conditions.<br /> To look for new suppliers according to client request and market demand, getting the group rates and prices from them; negotiating and contracting the services.<br /> Analyse and review pricing for already contracted services, negotiating them in order to stay compatible in the market<br /> Amend product and supplier information in booking system and keeping it up to date.<br /> To make sure all the final information for booked services is provided in order for group to run smoothly on the road.<br /> Make sure suppliers invoices are matching our booked service pricing.<br /> Work closely with accounts department while chasing pro-forma invoices for pre-booked services. <br /> Deal with complaints, looking for solution and alternatives, to keep client satisfied with booked and provided service.<br /> <br /> Skill Requirements: <br /> <br /> Must have exceptional customer service skills and a strong customer orientation<br /> Must have strong organizational and time management skills and be able to effectively handle multiple priorities and meet deadlines.<br /> Ability to work under pressure and to tight deadlines<br /> Requires close attention to detail, ability to identify issues and implement processes to prevent errors.<br /> Ability to use internet and web based resources efficiently and effectively<br /> Must be collaborative and be able to work in a team based environment as well as on own initiative and willing to be ‘’hands-on’’<br /> High ethical standards, analytical ability<br /> Decisiveness - ability to resolve conflicts between different parties in a dispute and find suitable solutions to challenges. <br /> To possess a good ability in maintaining their composure and objectivity when under pressure (from various agents, all at once)<br /> A solid working knowledge of Microsoft Word, Excel, Outlook and the Internet<br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JB09957<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4733922/Contracts-Executive
Hotel Contractor - German Speaker Salary: £35K
Location: United Kingdom, London, Central London
Languages: English, German
Posted: 10th Feb 2015

Hotel Contractor - German Speaker<br /> London<br /> £35K<br /> <br /> Our client, the biggest UK tour operator based in London, is now looking for a German speaking Hotel Contractor who will be responsible for contracting in Europe with a focus on hotels in Germany.<br /> <br /> Key Responsibilities:<br /> <br /> You will have full responsibility for negotiating rates and terms and conditions with hotel.<br /> You will be based in London office with around 12-15 weeks travel in contract areas to visit hotels, negotiate contracts and attend workshops.<br /> <br /> Skills and Experience required:<br /> <br /> You will be an experienced hotel contractor (preferably within Germany or equivalent) who is a self-motivated and results driven individual.<br /> You will develop close working relationships with suppliers to achieve optimum results.<br /> This roles requires superb interpersonal and communications skills as well as strong negotiations skills.<br /> You will be an ambitious individual with the ability to think on your feet, multi-task and prioritise your workload.<br /> Valid driving license<br /> Fluency in German language<br /> <br /> In return you will be based in contemporary offices in the city of London near to Mansion House, Cannon Street and Bank Underground stations. You will receive an attractive package with complimentary on site fitness centre and swimming pool as well as Flexi-time working hours (based on 7 hours and 30 minutes per day) from Monday to Friday with 1 hour for lunch<br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JB10024<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4733432/Hotel-Contractor-German-Speaker
Tour Coordinator - Japanese Speaker Salary: £22K
Location: United Kingdom, London, Central London
Languages: English, Japanese
Posted: 10th Feb 2015

Tour Coordinator - Japanese Speaker<br /> London<br /> £22K<br /> <br /> Our client, the biggest UK tour operator based in London, is now looking for a Japanese speaking Tour Coordinator to join their team.<br /> <br /> Key Responsibilities:<br /> <br /> Working as part of operations team within UK Operations, dealing with meal bookings for UK & Eire, including sourcing, contracting and booking for Inbound Japanese market<br /> Daily update of meal bookings screens for UK & Eire including new bookings/amendments/cancellations<br /> Input of emailed/faxed booking confirmations<br /> Daily re-confirmation of confirmed meal bookings for next working day<br /> Deal with daily messages ranging from initial enquiry/amendments/itinerary timings and suggestions/complaints/supplier search and new venue ideas<br /> Advance supplier payments/occasional invoice validation<br /> Visits and spot checks with suppliers in UK & Eire for contracting and quality control<br /> Distribution of UK Business Division daily print-out for operations team, including flight checks using Sabre<br /> Tour finalisation and dispatch<br /> Telephone and internet information gathering for other sections within UK Operations<br /> Holiday cover to other sections within UK Operations <br /> <br /> Person specification:<br /> <br /> Fluent written and verbal communications in English required<br /> Ability to work on own and as part of a team<br /> Good organisational skills, adaptability to changes in work levels, time management and ability to work well under pressure<br /> Fluent spoken and written Japanese <br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JB10022<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4733422/Tour-Coordinator-Japanese-Speaker
Hotel Group Reservations Executive - Hungarian language speaker Salary: £19K+
Location: United Kingdom, London, Central London
Languages: English, Hungarian
Posted: 10th Feb 2015

Hotel Group Reservations Executive - Hungarian language speaker<br /> London <br /> £19K+<br /> <br /> Our client, the biggest tour operator based in London, is now looking for a German / Italian OR Eastern European language speaking Hotel Reservations Clerk to join their team.<br /> <br /> Key responsibilities:<br /> <br /> Responsible for UK group hotel reservations <br /> Receiving hotel requests on a daily basis from sales offices in Japan, Hong Kong and London via in-house computer system and prioritise the work load according to deadlines, arrival dates etc <br /> Contacting hotels according to the sales requirements either by e-mail, fax or telephone to make a reservation <br /> Inputting and checking rates onto the in-house computer system and negotiating other conditions such as cancellation policies, rooms decrease and upgrades <br /> Providing suitable alternatives when required and negotiating possible compensations when hotels do not provide the standard of service required <br /> Dealing with amendments and cancellations <br /> <br /> Person specification:<br /> <br /> A person with experience in the travel industry or equivalent <br /> Previous Group Reservations experioence essential<br /> Fluency in English plus Hungarian!<br /> Friendly and efficient telephone manner <br /> A sound knowledge of European geography and currencies <br /> Professional with excellent interpersonal skills <br /> Good keyboard skills and experience of using Microsoft Office applications <br /> Ability to work on their own or as part of a team <br /> Professional with excellent interpersonal skills <br /> <br /> Working conditions:<br /> <br /> Occasionally work as part of a Saturday team rota and deal with urgent requests, fax and email checking/distribution and any other emergency that might arise <br /> Attractive package with complimentary on site fitness centre and swimming pool <br /> Modern offices in a central location near to Mansion House and Bank underground station <br /> Working as part of a diverse team <br /> <br /> Company benefits:<br /> <br /> Competitive salary <br /> Discretionary bonus <br /> Flexi-time working hours (based on 7 hours and 30 minutes per day) from Monday to Friday with a core time of 11:00 - 15:00 hours and 1 hour for lunch <br /> Paid holiday of 20 days from the first complete calendar year worked and then increasing by 1 day a year to a maximum of 26 days <br /> Group Personal Pension Plan <br /> Interest free season ticket loan available after trial period and repayable over one year <br /> <br /> For Further information call Jay on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JJ10028]]>
http://www.toplanguagejobs.co.uk/job/4733402/Hotel-Group-Reservations-Executive-Hungarian-language-speaker
Senior Reservation Consultant Salary: £18K OTE £25K
Location: United Kingdom, South West, Wiltshire
Languages: English
Posted: 10th Feb 2015

Senior Reservation Consultant<br /> Swindon<br /> £18K OTE £25K<br /> <br /> A new and exciting prospect has arisen within a growing travel company located in Swindon for a Senior Reservation Consultant.<br /> <br /> You will undertake an array of tasks and responsibilities including: <br /> <br /> Taking customers trip details, accurately pricing and delivering a prompt quote via phone and email<br /> Using your personal travel experience to assist the customer in product selection<br /> Up sell of other products that complement the customer’s trip during the lifecycle of the reservation - all products commissionable<br /> Building relationships with customers to aid repeat bookings<br /> Making reservations on various internal systems<br /> Offering a high level of customer service at all times<br /> Administering bookings on the reservation system accurately<br /> <br /> You will have a proven track record of travel sales and the determination to convert calls into revenue.<br /> The focus locations are USA city breaks, Caribbean Islands & Mexico Caribbean coast, Dubai and the Indian Ocean. Personal travel to any of the locations a distinct advantage. Evening and weekend work will be required in this sales role. Fun working environment and good long term prospects. <br /> <br /> Company reward system for hitting targets (travel and/or financial rewards). Possible travel to the key destinations.<br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JB09905]]>
http://www.toplanguagejobs.co.uk/job/4734022/Senior-Reservation-Consultant
Tailor Made Destination Specialist - Caribbean Islands Salary: £18-20k + Commission OTE £26k++
Location: United Kingdom, South East, Surrey
Languages: English
Posted: 10th Feb 2015

Tailor Made Destination Specialist - Caribbean Islands<br /> £18-20k + Commission OTE £26k++<br /> <br /> Our client, a well established and growing family-owned business, who firmly believe in investing in their staff and are based in Croydon, is now seeking a Tailor Made Destination Specialist with experience in tailor-making holidays.<br /> <br /> They are looking to recruit new knowledgeable consultants to the dynamic team of specialists. You must have experience in Tailor Making and selling The Caribbean.<br /> <br /> The relevant candidates will have a 1 week’s training and induction course to learn about the companies’ bespoke product offering and systems training.<br /> <br /> The candidate we are looking for:<br /> <br /> Will have worked in a similar role in a Tour Operating environment.<br /> Have a high level of customer care and willingness to exceed expectations.<br /> Highly motivated and extremely sales orientated, to meet both group and individual targets. <br /> Able to work as a team - it is vital to achieve high sales growth as individual targets are dependent on achieving an overall group sales target.<br /> Previous experience in using a GDS, preferably AMADEUS and also in-house reservation systems. <br /> Achieve the higher end of the salary scale, experience in tailor making holidays from contract and nett fares is compulsory. <br /> <br /> Working Times:<br /> Opening hours: Mon - Fri 9.30 to 7.30pm, Sat.9.30 to 4pm, Sun 11 to 4pm (High Season Only) <br /> Shifts: 9.30 to 6pm daily or 11.00 to 7.30pm<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@TandT.Jobs <br /> Job Ref JJ10036]]>
http://www.toplanguagejobs.co.uk/job/4733382/Tailor-Made-Destination-Specialist-Caribbean-Islands
Tailor Made Destination Specialist - North and South Africa Salary: £18-20k + Commission OTE £26k++
Location: United Kingdom, London, East London
Languages: English
Posted: 10th Feb 2015

Tailor Made Destination Specialist - North and South Africa<br /> Croydon<br /> £18-20k + Commission OTE £26k++<br /> <br /> Our client, a well established and growing family-owned business, who firmly believe in investing in their staff and are based in Croydon, is now seeking a Tailor Made Destination Specialist with experience in tailor-making holidays.<br /> <br /> They are looking to recruit new knowledgeable consultants to the dynamic team of specialists. You must have experience in Tailor Making and selling North and South Africa.<br /> <br /> The relevant candidates will have a 1 week’s training and induction course to learn about the companies’ bespoke product offering and systems training.<br /> <br /> The candidate we are looking for:<br /> <br /> Will have worked in a similar role in a Tour Operating environment.<br /> Have a high level of customer care and willingness to exceed expectations.<br /> Highly motivated and extremely sales orientated, to meet both group and individual targets. <br /> Able to work as a team - it is vital to achieve high sales growth as individual targets are dependent on achieving an overall group sales target.<br /> Previous experience in using a GDS, preferably AMADEUS and also in-house reservation systems. <br /> Achieve the higher end of the salary scale, experience in tailor making holidays from contract and nett fares is compulsory. <br /> <br /> Working Times:<br /> Opening hours: Mon - Fri 9.30 to 7.30pm, Sat.9.30 to 4pm, Sun 11 to 4pm (High Season Only) <br /> Shifts: 9.30 to 6pm daily or 11.00 to 7.30pm<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@TandT.Jobs <br /> Job Ref JJ10035]]>
http://www.toplanguagejobs.co.uk/job/4733362/Tailor-Made-Destination-Specialist-North-and-South-Africa
Tailor Made Destination Specialist Indian Ocean Salary: £18-20k + Commission OTE £26k++
Location: United Kingdom, London, Central London
Languages: English
Posted: 10th Feb 2015

Tailor Made Destination Specialist Indian Ocean<br /> Croydon<br /> £18-20k + Commission OTE £26k++<br /> <br /> Our client, a well established and growing family-owned business, who firmly believe in investing in their staff and are based in Croydon, is now seeking a Tailor Made Destination Specialist with experience in tailor-making holidays.<br /> <br /> They are looking to recruit new knowledgeable consultants to the dynamic team of specialists. You must have experience in Tailor Making and selling the Indian Ocean.<br /> <br /> The relevant candidates will have a 1 week’s training and induction course to learn about the companies’ bespoke product offering and systems training.<br /> <br /> The candidate we are looking for:<br /> <br /> Will have worked in a similar role in a Tour Operating environment.<br /> Have a high level of customer care and willingness to exceed expectations.<br /> Highly motivated and extremely sales orientated, to meet both group and individual targets. <br /> Able to work as a team - it is vital to achieve high sales growth as individual targets are dependent on achieving an overall group sales target.<br /> Previous experience in using a GDS, preferably AMADEUS and also in-house reservation systems. <br /> Achieve the higher end of the salary scale, experience in tailor making holidays from contract and nett fares is compulsory. <br /> <br /> Working Times:<br /> Opening hours: Mon - Fri 9.30 to 7.30pm, Sat.9.30 to 4pm, Sun 11 to 4pm (High Season Only) <br /> Shifts: 9.30 to 6pm daily or 11.00 to 7.30pm<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@TandT.Jobs <br /> Job Ref JJ10034]]>
http://www.toplanguagejobs.co.uk/job/4733352/Tailor-Made-Destination-Specialist-Indian-Ocean
Tailor Made Destination Specialist - Middle East Salary: £18-20k + Commission OTE £26k++
Location: United Kingdom, London, East London
Languages: English
Posted: 10th Feb 2015

Tailor Made Destination Specialist - Middle East <br /> Croydon<br /> £18-20k + Commission OTE £26k++<br /> <br /> Our client, a well established and growing family-owned business, who firmly believe in investing in their staff and are based in Croydon, is now seeking a Tailor Made Destination Specialist with experience in tailor-making holidays.<br /> <br /> They are looking to recruit new knowledgeable consultants to the dynamic team of specialists. You must have experience in Tailor Making and selling The Middle East, <br /> The relevant candidates will have a 1 week’s training and induction course to learn about the companies’ bespoke product offering and systems training.<br /> <br /> The candidate we are looking for:<br /> <br /> Will have worked in a similar role in a Tour Operating environment.<br /> Have a high level of customer care and willingness to exceed expectations.<br /> Highly motivated and extremely sales orientated, to meet both group and individual targets. <br /> Able to work as a team - it is vital to achieve high sales growth as individual targets are dependent on achieving an overall group sales target.<br /> Previous experience in using a GDS, preferably AMADEUS and also in-house reservation systems. <br /> Achieve the higher end of the salary scale, experience in tailor making holidays from contract and nett fares is compulsory. <br /> <br /> Working Times:<br /> Opening hours: Mon - Fri 9.30 to 7.30pm, Sat.9.30 to 4pm, Sun 11 to 4pm (High Season Only) <br /> Shifts: 9.30 to 6pm daily or 11.00 to 7.30pm<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@TandT.Jobs <br /> Job Ref JJ10033]]>
http://www.toplanguagejobs.co.uk/job/4733342/Tailor-Made-Destination-Specialist-Middle-East
Assistant Account Manager - Hotels, Tourism, Travel - Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 24th Feb 2015

Assistant Account Manager - Hotels, Tourism, Travel - Relocate to Bangkok/Thailand - FULL RELOCATION AND VISA ASSISTANCE PROVIDED<br /> <br /> The Company <br /> <br /> Do you want to work for a cool American dot-com company? Do you want to work for a global world wide leader? Do you love South East Asia? Do you want to work in a team of extremely talented and motivated individuals all striving for the best for their clients<br /> <br /> If so, this might be the role for you&#8230;<br /> <br /> The Role<br /> <br /> This disruptive dot-com company with a focus in the tourist sector with a position in the global 'top 5' within their area of industry, is currently seeking to recruit a Assistant Account Manager, to support the business in the fast growing hotel market, optimizing and supporting some of the most valued hotel chain partnerships in Asia. <br /> <br /> Responsibilities:<br /> <br /> General:<br /> <br /> * Identify, qualify, and contact potential hotel suppliers.<br /> * Ensure last room availability and pricing competitiveness.<br /> * Facilitate communication between both new suppliers and existing partners.<br /> * Define team operation processes and delegate task.<br /> * Act as key contact point for suppliers to maintain relationship<br /> * Act as local contact point for resolution of administrative issues associated with suppliers<br /> * Participate in market research as required.<br /> * Evaluate production and determine follow up action.<br /> <br /> Administration:<br /> <br /> * Assist in the preparation of presentations and proposal.<br /> * Manage all supplier data in distribution systems.<br /> * Manage seasonal rate renewals.<br /> * Provide training of distribution systems for suppliers.<br /> * Regular update on supplier relationship.<br /> * Manage weekly and monthly supplier and internal reports.<br /> * Initiate agreement and credit arrangement with suppliers.<br /> <br /> <br /> <br /> Requirements<br /> <br /> * Minimum 3- 5 years of sales experience, preferably in hotel and/or travel industry.<br /> * Full of initiative, assertive, responsible, dynamic, results-oriented, a strategic thinker with strong management and leadership skills<br /> * Able to work under pressure<br /> * Excellent command of English.<br /> * International exposure.<br /> * Computer skill essential.<br /> * Working knowledge of account management.<br /> * Education in Tourism related field is an advantage<br /> <br /> <br /> <br /> So, if you're a Account Executive or Manager, familiar with working in highly innovative (ideally dot-com or e-travel or Hotel) environments and your main passion is furthering your development and skill set on a daily basis, I want to hear from you.<br /> <br /> <br /> <br /> Being based in the gateway of South East Asia has its perks too. You'll work in for a global company nearing 2,000 people, of which there are 60 different nationalities, all wanting the same thing and that's to be part of the continuing success story of this company. <br /> <br /> <br /> <br /> For non-Thai candidates your visa and relocation will all be taken care of, so the big question is&#8230;what's stopping you?<br /> <br /> <br /> <br /> **Please note that this is a Thailand opportunity only and will require you to relocate if you are not already there**]]>
http://www.toplanguagejobs.co.uk/job/4706832/Assistant-Account-Manager-Hotels-Tourism-Travel-Bangkok
Senior Sales Manager / Hotels - Spanish Market (London) Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Spanish
Posted: 24th Feb 2015

Senior Sales Manager / Hotels- Spanish Market (London)<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> Role:<br /> <br /> As Senior Sales Manager (Hotels), your main objective will be to provide exceptional guidance and leadership to ensure the successful account management of our client's partners in Spain. You will enable the team to exceed the acquisition and production expectations that form a key part of their business goals. You will bring a strong analytical acumen, a high level of commercial savvy and the ability to attract, motivate, and coach your team. The ability to establish and develop profitable long term partnerships with both internal and external customers will be a key to the success of the role. <br /> <br /> Responsibilities:<br /> <br /> * Lead a team of market managers in identifying, acquiring and managing successful hotel partnerships<br /> * Implement strategies and promotional activities with partners to enhance productivity and opportunities to maintain a competitive advantage for the company website<br /> * Conduct market research into trends in the industry and market to ensure the competitiveness of client's products<br /> * Develop tools and processes to ensure greater operational efficiencies and sharing of best practices<br /> * Train and inform partners on technologies, tools and model<br /> * Implement tools for the regular tracking, review and reporting of performance of teams in delivering KPIs and targets<br /> * Develop and implement a strategy for the team's business development activities, to monitor and strengthen the productivity of new and established partnerships<br /> * Analyze and feedback on the availability and quality of data, which lead to recommendations for commercial improvements<br /> * Plan a timetable and lead market managers in partner visits according to internal goals, targets and objectives<br /> * Represent the company at relevant trade-shows, workshops and events to promote the company's brand and products<br /> * Develop and own relationships with key decision makers at hotels, technology partners and other relevant partners<br /> <br /> Requirements:<br /> <br /> * Fluent English and Spanish<br /> * Proven team leadership skills of account managers of a team size 5+<br /> * Sales/Business Development/Account Management background 3 yrs +gained within travel, ecommerce, OTA's<br /> * High level of numerical and analytical skills<br /> * Strong interpersonal skills<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition and recommend solutions to potential partners<br /> * Understanding of the principles of financial metrics associated with ecommerce and online partnerships<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in mentoring and building solutions-focused teams that cater to long term customer relationships<br /> * Attention to detail<br /> * Highly disciplined work habits<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you are a Spanish and English speaking Senior Sales or Account Manager and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4559962/Senior-Sales-Manager-Hotels-Spanish-Market-London
Senior Team Leader Operations -Cust Service-ChineseCN-Beijing Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 24th Feb 2015

Senior Team Leader Operations - Customer Service - Mandarin Language - relocate to Beijing<br /> <br /> <br /> <br /> Please note - this role is for relocation to Beijing unless you're already there!<br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As senior team leader of operations you will provide directions, instructions and guidance to the customer care specialists to achieve their goals. You will understand the team members' strengths, weaknesses and motivations.<br /> <br /> <br /> <br /> You will act as a motivator and decision maker to ensure that the group is working efficiently and in unity.<br /> <br /> <br /> <br /> You will drive a culture where achieving customer advocacy is central to everything our client does.<br /> <br /> <br /> <br /> Responsibilities: <br /> <br /> * Manage the quality and accuracy of the team's performance and production of work in a timely manner.<br /> * Coach, lead and develop the customer care specialists to provide the right solutions for customers whilst delivering a great customer experience.<br /> * Monitor, measure and report on staff training and development plans and achievements within agreed formats and time-scales.<br /> * Conduct regular reviews with each team member.<br /> * Ensure the smooth running of processes and procedures.<br /> * Provide new and existing customer care specialists with tips and training on customer care management. Train and properly orient associates with his job; tips focus on improving customer care management and job performance. <br /> * Motivate the team and ensure that the performance of individuals meets the predefined standards (KPIs).<br /> * The senior team leader of operations must be prepared to motivate employees to reach individual and team goals or requirements. Consistently encourage employees to work better, not harder, when speaking with customers or potential clients.<br /> * Praise employees for doing a stellar job and correct employees' errors to allow him to work more efficiently.<br /> * Senior team lead of operations should set as an example to the customer care specialists.<br /> * Part of your role as the senior team leader of operations is acting as a liaison between your team and upper management. It is critical that you maintain fair judgment in all situations you will be involved in.<br /> * Address people related processes and concerns.<br /> * Monitor & maintain efficiency and excellence in call transactions. On a rotational basis, the senior team lead of operations will regularly conduct remote side-by-side monitoring of the agents.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Minimum of 5 years of experience in the BPO / Contact center environment.<br /> * Minimum of 2 years of experience as a supervisor.<br /> * At least a college graduate (4-year course), university degree.<br /> * Excellent verbal and written communication skills in both Mandarin and English.<br /> * Skill in providing excellent customer experience.<br /> * Knowledge of PC applications / tech savvy.<br /> * Ability to work with very minimal guidance or supervision in a time critical environment.<br /> * Strong time management skill.<br /> * Immaculate telephone manners and communication skills.<br /> * Excellent listening skills, critical-thinker with attention to detail.<br /> * Ability to work in both a team environment and autonomously.<br /> <br /> <br /> <br /> For candidates applying from another country:<br /> <br /> * A minimum of 2 years of work experience and a Bachelor's Degree is required, or<br /> * A minimum of 5 years of work experience and a Diploma.<br /> <br /> <br /> <br /> Next Step:<br /> <br /> You are a fluent Mandarin speaker, bring what we are looking for and the role appeals to you - then do not hesitate and send your CV today. Relocation assistance will be provided for eligible candidates.]]>
http://www.toplanguagejobs.co.uk/job/4708962/Senior-Team-Leader-Operations-Cust-Service-ChineseCN-Beijing
Travel Consultant Salary: £35000 per annum + OTE
Location: United Kingdom, Scotland, Edinburgh & Lothians, Edinburgh
Languages: English
Posted: 24th Feb 2015

Travel Consultant<br /> Edinburgh <br /> Permanent<br /> OTE &#163;35K ++++<br /> <br /> Are you looking to work in an expanding company where you can earn uncapped commission? Do you thrive in a busy, bustling environment where every day is different?<br /> <br /> We are currently looking to recruit for a Travel Consultant to join our busy team in Glasgow city centre.<br /> <br /> The role will include:<br /> * Greeting clients coming into the branch<br /> * Listening to customer needs and matching holiday to those requirements<br /> * Upselling when appropriate<br /> * Canvasing existing clients <br /> * Providing first class customer service on all occasions<br /> <br /> The ideal candidate will have come from a similar background and be customer service and sales driven.<br /> <br /> Benefits include generous holidays, training and development, management opportunities, staff discounts, pension and many more.<br /> <br /> If you feel that you are the ideal candidate for this role send your CV immediately]]>
http://www.toplanguagejobs.co.uk/job/4760342/Travel-Consultant
Travel Consultant Salary: £35000 per annum + OTE
Location: United Kingdom, Scotland, Glasgow Area, Glasgow
Languages: English
Posted: 24th Feb 2015

Travel Consultant<br /> Glasgow<br /> Permanent<br /> OTE &#163;35K ++++<br /> <br /> Are you looking to work in an expanding company where you can earn uncapped commission? Do you thrive in a busy, bustling environment where every day is different?<br /> <br /> We are currently looking to recruit for a Travel Consultant to join our busy team in Glasgow city centre.<br /> <br /> The role will include:<br /> * Greeting clients coming into the branch<br /> * Listening to customer needs and matching holiday to those requirements<br /> * Upselling when appropriate<br /> * Canvasing existing clients <br /> * Providing first class customer service on all occasions<br /> <br /> The ideal candidate will have come from a similar background and be customer service and sales driven.<br /> <br /> Benefits include generous holidays, training and development, management opportunities, staff discounts, pension and many more.<br /> <br /> If you feel that you are the ideal candidate for this role send your CV immediately]]>
http://www.toplanguagejobs.co.uk/job/4760232/Travel-Consultant
Operations Manager - Customer Services - Korean TH-Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Korean
Posted: 24th Feb 2015

Operations Manager - Customer Services - Korean Language - relocate to Bangkok <br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> The Manager of Travel Operations provides vision, leadership, and guidance to each team leader and associates in the key operating areas through performance and goal setting. Effectively communicates with team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develops tactical plans to reach these goals.<br /> <br /> <br /> <br /> Youi will manage the daily operations of the call center division of the business and ensure the call center meets agreed service levels, statistics and targets set out by the Director of Operations.<br /> <br /> <br /> <br /> Responsibilities: <br /> <br /> * Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and competing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.<br /> * Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.<br /> * Ensure all call center agents have performance appraised by monthly one to one sessions and continuous motivational methods are employed throughout the year.<br /> * Ensure the call center is resourced adequately by shift and make necessary adjustments in line with this.<br /> * Reduce attrition levels within the call center.<br /> * Ensure that customer care specialists and team leaders are empowered.<br /> * Fosters associates to learn, develop and adapt to a constantly changing work environment. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. Determines training requirements. Ensures timely and effective training is delivered to enhance skills of the team. Implements initiatives and processes to improve all aspects of the department.<br /> * Manage daily performance of multiple supervisors in a fast paced call center environment.<br /> * Establish clear roles, directions, responsibilities, and performance requirements for call center supervisors.<br /> * Lead by example to directly and indirectly motivate and generate enthusiasm among call center employees.<br /> * Consistently build and maintain positive team morale.<br /> * Research and analyze root cause of problems, identify trends and recurring problems, and suggest resolutions.<br /> * Ensures that the division executes on business continuity and security processes.<br /> * Create and suggest leadership and executive programs for the team leaders.<br /> * Create the annual, quarterly and monthly plans of the call center division assigned, have these plans approved by the operations director then implement.<br /> * Review plans and proposals created by team leaders and customer care associates.<br /> * Reward and recognize performance.<br /> * Ensure that the working environment is in line with the vision, mission and values.<br /> * Cultivate a culture of ownership amongst department employees by involving employees in problem-solving and decision making as much as possible.<br /> * Responds to escalated inquiries, complaints, and disputes from customers and internal business partners.<br /> * Oversee the workflow management and quality of work, ensuring overall compliance with government regulations/local laws of the land.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Minimum of 10 years of experience in the BPO / Contact center environment.<br /> * Minimum of 4 years of experience as a senior supervisor, junior management or management experience.<br /> * At least a college graduate (4-year course), university degree.<br /> * Excellent verbal and written communication skills in both Korean and English.<br /> * Skill in providing excellent customer experience.<br /> * Knowledge of PC applications / tech savvy.<br /> * Ability to work with very minimal guidance or supervision in a time critical environment.<br /> * Strong time management skill.<br /> * Immaculate telephone manners and communication skills.<br /> * Excellent listening skills, critical-thinker with attention to detail.<br /> * Ability to work in both a team environment and autonomously.<br /> * Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance.<br /> * Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments.<br /> * Must be able to handle multiple projects and effectively manage different timelines.<br /> * Must be an assertive team player with high energy to work in fast-paced environment.<br /> <br /> <br /> <br /> For candidates applying from another country:<br /> <br /> * A minimum of 2 years of work experience and a Bachelor's Degree is required, or<br /> * A minimum of 5 years of work experience and a Diploma.<br /> <br /> <br /> <br /> Next Step:<br /> <br /> You are a fluent Korean speaker, bring what we are looking for and the role appeals to you - then do not hesitate and send your CV today. Relocation assistance will be provided for eligible candidates.]]>
http://www.toplanguagejobs.co.uk/job/4708922/Operations-Manager-Customer-Services-Korean-TH-Bangkok
Freesale Executive for Germany - German speaker Salary: £18K
Location: United Kingdom, London, Central London
Languages: English, German
Posted: 12th Feb 2015

Freesale Executive for Germany - German speaker <br /> London<br /> £18K<br /> <br /> Our client, a tour operator based in London, is now looking for a German speaking Freesale Executive for Germany to join their team.<br /> <br /> The freesaler’s main duties and responsibilities will be:<br /> <br /> Ensuring you have availability at all of contracted hotels (mainly by telephone)<br /> Negotiating specials / promotions where hotels have rooms for sale<br /> Maintaining a database of availability and regular communication with contractor to ensure you have the right rooms at the right prices<br /> Monitor the sales of new and existing hotels <br /> Coordinate and prepare regular statistics<br /> Freesale trips to hotels / cities to discuss deals / availability face to face<br /> Assisting the rest of the freesale team with close-outs or issues arising from freesale use with partner hotels<br /> Working closely with customer service to ensure all freesale bookings are honoured by the hotels (dealing with book-outs)<br /> <br /> We are looking for a person who has very good administration skills, can organize themselves very well, is a real team player but who can also work on their own initiative, good with deadlines, good communication skills, negotiation experience is an advantage, the requested language skills above are very important and native speakers are preferred.<br /> <br /> For further information call Jason on 0871 231 0455 or send your CV to Jay@tandt.jobs<br /> Ref JB10055<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4745712/Freesale-Executive-for-Germany-German-speaker
Operations Manager - Customer Services - Japanese JP-Tokyo Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Japanese
Posted: 24th Feb 2015

Operations Manager - Customer Services - Japanese Language - relocate to Tokyo <br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> The Manager of Travel Operations provides vision, leadership, and guidance to each team leader and associates in the key operating areas through performance and goal setting. Effectively communicates with team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develops tactical plans to reach these goals.<br /> <br /> <br /> <br /> Youi will manage the daily operations of the call center division of the business and ensure the call center meets agreed service levels, statistics and targets set out by the Director of Operations.<br /> <br /> <br /> <br /> Responsibilities: <br /> <br /> * Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and competing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.<br /> * Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.<br /> * Ensure all call center agents have performance appraised by monthly one to one sessions and continuous motivational methods are employed throughout the year.<br /> * Ensure the call center is resourced adequately by shift and make necessary adjustments in line with this.<br /> * Reduce attrition levels within the call center.<br /> * Ensure that customer care specialists and team leaders are empowered.<br /> * Fosters associates to learn, develop and adapt to a constantly changing work environment. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. Determines training requirements. Ensures timely and effective training is delivered to enhance skills of the team. Implements initiatives and processes to improve all aspects of the department.<br /> * Manage daily performance of multiple supervisors in a fast paced call center environment.<br /> * Establish clear roles, directions, responsibilities, and performance requirements for call center supervisors.<br /> * Lead by example to directly and indirectly motivate and generate enthusiasm among call center employees.<br /> * Consistently build and maintain positive team morale.<br /> * Research and analyze root cause of problems, identify trends and recurring problems, and suggest resolutions.<br /> * Ensures that the division executes on business continuity and security processes.<br /> * Create and suggest leadership and executive programs for the team leaders.<br /> * Create the annual, quarterly and monthly plans of the call center division assigned, have these plans approved by the operations director then implement.<br /> * Review plans and proposals created by team leaders and customer care associates.<br /> * Reward and recognize performance.<br /> * Ensure that the working environment is in line with the vision, mission and values.<br /> * Cultivate a culture of ownership amongst department employees by involving employees in problem-solving and decision making as much as possible.<br /> * Responds to escalated inquiries, complaints, and disputes from customers and internal business partners.<br /> * Oversee the workflow management and quality of work, ensuring overall compliance with government regulations/local laws of the land.<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Minimum of 10 years of experience in the BPO / Contact center environment.<br /> * Minimum of 4 years of experience as a senior supervisor, junior management or management experience.<br /> * At least a college graduate (4-year course), university degree.<br /> * Excellent verbal and written communication skills in both Japanese and English.<br /> * Skill in providing excellent customer experience.<br /> * Knowledge of PC applications / tech savvy.<br /> * Ability to work with very minimal guidance or supervision in a time critical environment.<br /> * Strong time management skill.<br /> * Immaculate telephone manners and communication skills.<br /> * Excellent listening skills, critical-thinker with attention to detail.<br /> * Ability to work in both a team environment and autonomously.<br /> * Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance.<br /> * Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments.<br /> * Must be able to handle multiple projects and effectively manage different timelines.<br /> * Must be an assertive team player with high energy to work in fast-paced environment.<br /> <br /> <br /> <br /> For candidates applying from another country:<br /> <br /> * A minimum of 2 years of work experience and a Bachelor's Degree is required, or<br /> * A minimum of 5 years of work experience and a Diploma.<br /> <br /> <br /> <br /> Next Step:<br /> <br /> You are a fluent Japanese speaker, bring what we are looking for and the role appeals to you - then do not hesitate and send your CV today. Relocation assistance will be provided for eligible candidates.]]>
http://www.toplanguagejobs.co.uk/job/4708912/Operations-Manager-Customer-Services-Japanese-JP-Tokyo
HR Crew Manager Salary: 70,000
Location: Greece, Athens
Languages: English, Greek
Posted: 24th Feb 2015

Our client, a leading international travel and hospitality group, is looking for an HR Crew Manager for their Travel operation.<br /> <br /> Key Responsibilities:<br /> <br /> •Serve as a strategic partner to the ship's leadership by providing human resource direction and guidance on all employee related issues. <br /> <br /> •Promote organizational effectiveness through advising, implementing, and monitoring issues such as employee relations, conflict/grievance mediation and resolution, performance management/crew assessments, succession planning, career path and tracking.<br /> <br /> •Coordinates HR initiatives with knowledge of compliance of various Collective Bargaining Agreements, with the goal of consistency in application across the vessel.<br /> <br /> •Responsible for crew well-being, comfort, and engagement by working closely with the Personnel Manager and Training Specialists ensuring preparation and distribution of all pertinent information for all employee benefits, compensation changes, and Human Resources policy implementation. <br /> <br /> •Evaluate and ensure that ship specific HR practices are in compliance with all legal, shipboard and company safety requirements. <br /> <br /> •Nurture an international environment that fosters a committed team that continually builds upon service excellence in all areas of ship operations by adhering to the values and competencies as per corporate HR.<br /> <br /> •Attend meetings, training and courses that work to ensure that the Human Resource function strives for international best practices within the stated corporate objectives of the company<br /> <br /> •Acts as the ship's liaison with regards to all crew job descriptions, contract discrepancies, permanent position changes and all inquiries received by the Fleet Personnel office. <br /> <br /> •Reviews time/attendance and scheduling policies and procedures for all shipboard employees. Performs random audits on time sheets to ensure accuracy, and compliance with mandates regarding crew work and rest hours. <br /> <br /> •Coordinates with ship management regarding crew disciplinary issues to make sure that the methods, means, and rationale for progressive discipline are fair and consistent. <br /> <br /> •Monitors the company's performance management system. Coaches ship management on the methods and means of fair and consistent performance management processes. <br /> <br /> •Coordinates with medical staff to provide support to all crew medical cases as required.<br /> <br /> •Prepares the original crew berthing plan and monitors its implementation. <br /> <br /> •Manages the Employee Awards process and ensures that this program is conducted on schedule. <br /> <br /> •Must travel on-board regularly to be available to meet with crew regarding any issues they may be experiencing.<br /> <br /> •Must be familiar with the Safety and Environmental Protection Policy and ISM, and carry out the policies and procedures appropriate for his/her position.<br /> <br /> •Provides support to the Fleet Personnel department during the crew on-boarding process.<br /> <br /> •Responsible for the crew welfare committees on-board. Encourages their activities and facilitates a fair and consistent implementation of such activities. <br /> <br /> •Periodically, carries out wage and salary surveys within the cruising industry.<br /> <br /> Candidate Profile:<br /> <br /> •7-10 years of human resources experience preferably in an international environment <br /> <br /> •Experience with (or exposure to) union environment <br /> <br /> •Compliance/ Employee relations background <br /> <br /> •Previous Crew HR Experience and knowledge of various compliance related to Crew management<br /> <br /> •Excellent communications, leadership, team building, and management skills <br /> <br /> •Conflict resolution in a multi-cultural environment <br /> <br /> •Flexibility to work weekdays and weekends, flexible to work holidays as necessary to travel on-board<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4699272/HR-Crew-Manager
Incoming Tour Operating Officer Salary: 25,000
Location: Greece, Athens
Languages: English, French, Greek
Posted: 24th Feb 2015

Our client, an international group of companies and leader in the Travel and Tourism industry, seeks to hire an Incoming Tour Operating Officer for their new business stream in Piraeus, Athens.<br /> <br /> The successful candidate will join a growing team offering Travel advice and tailor made solutions to clients looking to travel to Greece. <br /> <br /> Key Responsibilities:<br /> <br /> 1.Developing cruise and stay packages and tailor made itineraries including various travel solutions: cruise, accommodation, transportation, transfers etc to meet the needs created by the evolution of our own on-line booking system (NS Travel) and the expansion of our B2B business<br /> <br /> 2.Prepares quotations for packages and tailor made programmes ensuring the competitiveness of the priced services offered <br /> <br /> 3.Ensures the accurate delivery and quality of agreed services with suppliers , monitoring contract conditions and release of unsold services <br /> <br /> 4.Interacts with international booking partners,FITs ensuring that requests are answered in a professional and timely manner that meet their needs<br /> <br /> 5.Collects data and prepares sales materials requested from tour operators and booking partners (pricelists, factsheets, promotional photos etc) <br /> <br /> 6.Ensures the accuracy and regular revision of the feed in operational data into our booking system <br /> <br /> 7.Stands by and reacts promptly and efficiently to operational emergencies on varied unexpected issues. <br /> <br /> 8.Provides regular feedback and evaluation on customer satisfaction <br /> <br /> 9.Provides monthly sales reports on the Divisions performance.<br /> <br /> Candidate Profile:<br /> <br /> 1.5 years’ experience with an Incoming Travel operator<br /> <br /> 2.Broad knowledge of tourist destinations and attractions in Greece as well as local service suppliers<br /> <br /> 3.Effective communication skills – Fluent Greek and English along with an additional European language<br /> <br /> 4.Team spirit <br /> <br /> 5.Customer Service oriented<br /> <br /> 6.Well organized and detail oriented with demonstrative follow-up skills<br /> <br /> 7.Capable of multi-tasking in a busy environment, prioritizing tasks and working with deadlines.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4699242/Incoming-Tour-Operating-Officer
Senior Sales Manager / Hotels - Spanish Market (London) Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Spanish
Posted: 24th Feb 2015

Senior Sales Manager / Hotels- Spanish Market (London)<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> Role:<br /> <br /> As Senior Sales Manager (Hotels), your main objective will be to provide exceptional guidance and leadership to ensure the successful account management of our client's partners in Spain. You will enable the team to exceed the acquisition and production expectations that form a key part of their business goals. You will bring a strong analytical acumen, a high level of commercial savvy and the ability to attract, motivate, and coach your team. The ability to establish and develop profitable long term partnerships with both internal and external customers will be a key to the success of the role. <br /> <br /> Responsibilities:<br /> <br /> * Lead a team of market managers in identifying, acquiring and managing successful hotel partnerships<br /> * Implement strategies and promotional activities with partners to enhance productivity and opportunities to maintain a competitive advantage for the company website<br /> * Conduct market research into trends in the industry and market to ensure the competitiveness of client's products<br /> * Develop tools and processes to ensure greater operational efficiencies and sharing of best practices<br /> * Train and inform partners on technologies, tools and model<br /> * Implement tools for the regular tracking, review and reporting of performance of teams in delivering KPIs and targets<br /> * Develop and implement a strategy for the team's business development activities, to monitor and strengthen the productivity of new and established partnerships<br /> * Analyze and feedback on the availability and quality of data, which lead to recommendations for commercial improvements<br /> * Plan a timetable and lead market managers in partner visits according to internal goals, targets and objectives<br /> * Represent the company at relevant trade-shows, workshops and events to promote the company's brand and products<br /> * Develop and own relationships with key decision makers at hotels, technology partners and other relevant partners<br /> <br /> Requirements:<br /> <br /> * Fluent English and Spanish<br /> * Proven team leadership skills of account managers of a team size 5+<br /> * Sales/Business Development/Account Management background 3 yrs +gained within travel, ecommerce, OTA's<br /> * High level of numerical and analytical skills<br /> * Strong interpersonal skills<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition and recommend solutions to potential partners<br /> * Understanding of the principles of financial metrics associated with ecommerce and online partnerships<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in mentoring and building solutions-focused teams that cater to long term customer relationships<br /> * Attention to detail<br /> * Highly disciplined work habits<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you are a Spanish and English speaking Senior Sales or Account Manager and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4687802/Senior-Sales-Manager-Hotels-Spanish-Market-London
Market Executive / Customer Service Administrator - ID-Bali Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Indonesian
Posted: 24th Feb 2015

Market Executive/ Customer Service Administrator - Account Management - Hotels ID-Bali<br /> <br /> <br /> <br /> This role is for relocation to Bali, Indonesia!<br /> <br /> <br /> <br /> The Company<br /> <br /> This global leading dotcom/hotel booking site is looking for a Market Executive / Customer Service Administrator to join their team in Bali<br /> <br /> The Role<br /> <br /> As a Market Executive you will support account management and reporting related tasks of Market Managers and Senior Market Managers in key markets, manage and build/maintain relationships with accounts and accommodation partners in non-targeted cities, consult those partners to optimize availability and content competitiveness of our client's product suite and ensure accurate upload of relevant data and content.<br /> <br /> Responsibilities<br /> <br /> * Train new hotels on how to use the extranet, manage system and availability on site.<br /> * Ensure last room availability and competitiveness.<br /> * Coordinate, support the market Managers in all systems and content related activities<br /> * Resolve issues relating to accounting, allotment, vouchers, notification, cancellations.<br /> * Participate in market and competition research<br /> * Evaluate production and determine follow up action.<br /> * Prepare reports as necessary<br /> * Co-ordinate merchandising activities for hotel partners with special deals and promotions<br /> * Be responsible for timely and accurate delivery of content and photos for new and existing hotels<br /> * Manage other ad-hoc administrative requests and operative tasks<br /> <br /> Requirements<br /> <br /> * Fluent in both written and spoken English and Bahasa<br /> * International exposure.<br /> * Experience in online travel market research and analysis.<br /> * Computer skill essential. Microsoft Excel and Power Point are must.<br /> * Education in Tourism related field is an advantage<br /> <br /> Please note you must be eligible to work in Indonesia to qualify for this role.<br /> <br /> If you bring what we're looking for and you like the look of this job send us your CV now!]]>
http://www.toplanguagejobs.co.uk/job/4687782/Market-Executive-Customer-Service-Administrator-ID-Bali
Sales Manager-Chains - Hotels UK-London Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 24th Feb 2015

Sales Manager-Chains - Hotels UK-London<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Sales Manager-Chains, your key objective will be to help expand the firm's room supply network and establish and manage hotel relationships. You should be experienced in the hotel industry and/or travel industry, especially online travel. You will be taking care of the hotel market and assisting other trade partnership related functions, as well as identifying market trends and defining potential sources of supply to satisfy consumer demand on the company's website. <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability on the company's website<br /> * Identify regional supply requirements in terms of product offerings and promotions to match with market demand<br /> * Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations<br /> * Manage listing process for new suppliers and renewals with existing partners<br /> * Train and inform partners on technologies, tools and model<br /> * Participate in market research as required<br /> * Act as the key relationship contact point for suppliers on all issues<br /> * Evaluate performance of partnerships and determine action plan to optimize production<br /> * Prepare presentations and commercial materials<br /> * Manage all supplier data in distribution systems<br /> * Manage seasonal renewals<br /> * Provide training of distribution systems for suppliers<br /> * Manage regular weekly and monthly supplier and internal reports<br /> * Review and advise on agreements with suppliers<br /> * Improve team operation processes and manage supporting resources<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Bachelor's degree or equivalent, in any relevant field<br /> * Minimum of three years' experience in hotel or travel industry, especially e-commerce or OTA channels<br /> * Strong interpersonal skills and ability to influence external and internal stakeholders<br /> * Excellent command of English<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition to potential partners<br /> * Team player mentality<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in acquiring, mentoring and building productive long term customer relationships<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you have what we're looking for and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4665732/Sales-Manager-Chains-Hotels-UK-London
Creative Media (Social Media) Strategist TH-Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 24th Feb 2015

Creative Media (Social Media) Strategist relocate to Bangkok <br /> <br /> <br /> <br /> Please note - this role is for relocation to Bangkok, Thailand!<br /> <br /> <br /> <br /> Company:<br /> <br /> Our client is a highly innovative $3bn accommodation platform, operating a global network that includes more than 250,000 hotels worldwide. They provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. They are looking for a smart, forward-thinking Creative Media (Social Media) Strategist to join their Bangkok headquarters.<br /> <br /> <br /> <br /> Role:<br /> <br /> <br /> <br /> The Creative Media (Social Media) Strategist will work with multiple channels (e.g. social/display/email/content) to launch messaging strategies, write creative briefs, manage the execution of the creative development and deploy the ads in different platforms (Facebook, Google, etc.). <br /> <br /> <br /> <br /> The role requires an analytical component to track the performance of the creatives and the messaging, determine what works and does not work, and feed this back into the organisation for continuous improvement. Our client loves creative minds which can support business goals.<br /> <br /> <br /> <br /> This role is based at the Global Headquarters in Bangkok, Thailand.<br /> <br /> <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Drive revenue through customer acquisition via designated marketing channels<br /> * Continuously improve messaging strategy across multiple social and display channels that support the relevant business objective<br /> * Own trafficking ads on new social and display platforms<br /> * Own messaging strategies across the different parts of the marketing organization<br /> * Manage the development of creatives to support the messaging strategy<br /> * Align messages to different segments within an advertising channel<br /> * Work with foreign language teams for the translation of messages into 40 languages<br /> * Brainstorm and write message strategy briefs for approval from management<br /> * Develop reporting to evaluate & select winning creative messages and strategies<br /> <br /> Requirements:<br /> <br /> * Bachelor's degree or equivalent, in business, marketing, communications or other relevant field<br /> * Excellent writing and communication skills<br /> * The ability to demonstrate analytical thinking and decision making skills<br /> * A deep understanding of the creative development and execution process<br /> * Social media, content strategy and advertising experience an advantage<br /> * Photoshop/InDesign/Fireworks skills an advantage<br /> * An advanced degree in Marketing, Marketing Management, Communications or Business Administration an advantage<br /> <br /> <br /> <br /> Our client welcomes applications from overseas candidates willing to relocate, full visa sponsorship and relocation assistance provided.<br /> <br /> Please send us your CV right now. Interviews are starting imminently]]>
http://www.toplanguagejobs.co.uk/job/4718222/Creative-Media-Social-Media-Strategist-TH-Bangkok
Sales Manager - Hotels UK-London Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 24th Feb 2015

Sales Manager - Hotels UK-London<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Sales Manager, your key objective will be to help expand the firm's room supply network and establish and manage hotel relationships. You should be experienced in the hotel industry and/or travel industry, especially online travel. You will be taking care of the hotel market and assisting other trade partnership related functions, as well as identifying market trends and defining potential sources of supply to satisfy consumer demand on the company's website. <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability<br /> * Identify regional supply requirements in terms of product offerings and promotions to match with market demand<br /> * Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations<br /> * Manage listing process for new suppliers and renewals with existing partners<br /> * Train and inform partners on technologies, tools and model<br /> * Participate in market research as required<br /> * Act as the key relationship contact point for suppliers on all issues<br /> * Evaluate performance of partnerships and determine action plan to optimize production<br /> * Prepare presentations and commercial materials<br /> * Manage all supplier data in distribution systems<br /> * Manage seasonal renewals<br /> * Provide training of distribution systems for suppliers<br /> * Manage regular weekly and monthly supplier and internal reports<br /> * Review and advise on agreements with suppliers<br /> * Improve team operation processes and manage supporting resources<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Bachelor's degree or equivalent, in any relevant field<br /> * Minimum of three years' experience in hotel or travel industry, especially e-commerce or OTA channels<br /> * Strong interpersonal skills and ability to influence external and internal stakeholders<br /> * Excellent command of English<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition to potential partners<br /> * Team player mentality<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in acquiring, mentoring and building productive long term customer relationships<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Is creative and Innovative<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you have what we're looking for and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4664972/Sales-Manager-Hotels-UK-London
Sales Manager - French Market - Hotels UK-London Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, French
Posted: 24th Feb 2015

Sales Manager - French Market - Hotels UK-London<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Sales Manager, your key objective will be to help expand the firm's room supply network and establish and manage hotel relationships. You should be experienced in the hotel industry and/or travel industry, especially online travel. You will be taking care of the hotel market and assisting other trade partnership related functions, as well as identifying market trends and defining potential sources of supply to satisfy consumer demand on the company's website. <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability and competitiveness of the company's website<br /> * Identify regional supply requirements in terms of product offerings and promotions to match with market demands<br /> * Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations<br /> * Manage listing processes for new suppliers and renewals with existing partners<br /> * Train and inform partners on technologies, tools and model<br /> * Participate in market research as required<br /> * Evaluate partnerships & determine actions to optimize production<br /> * Prepare presentations and material<br /> * Manage all supplier data in distribution system<br /> * Manage regular weekly and monthly supplier and internal reports<br /> * Review and advise on agreements with suppliers<br /> * Improve team operation processes and manage supporting resources<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Excellent command of English and French<br /> * Bachelor's degree or equivalent, in any relevant field<br /> * Minimum of three years' experience in hotel or travel industry, especially e-commerce or OTA channels<br /> * Strong interpersonal skills and ability to influence external and internal stakeholders<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition to potential partners<br /> * Team player mentality<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in acquiring, mentoring and building productive long term customer relationships<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you have what we're looking for and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4665842/Sales-Manager-French-Market-Hotels-UK-London
Assistant Account Manager - Hotels, Tourism, Travel - Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 24th Feb 2015

Assistant Account Manager - Hotels, Tourism, Travel - Relocate to Bangkok/Thailand - FULL RELOCATION AND VISA ASSISTANCE PROVIDED<br /> <br /> The Company <br /> <br /> Do you want to work for a cool American dot-com company? Do you want to work for a global world wide leader? Do you love South East Asia? Do you want to work in a team of extremely talented and motivated individuals all striving for the best for their clients<br /> <br /> If so, this might be the role for you&#8230;<br /> <br /> The Role<br /> <br /> This disruptive dot-com company with a focus in the tourist sector with a position in the global 'top 5' within their area of industry, is currently seeking to recruit a Assistant Account Manager, to support the business in the fast growing hotel market, optimizing and supporting some of the most valued hotel chain partnerships in Asia. <br /> <br /> Responsibilities:<br /> <br /> General:<br /> <br /> * Identify, qualify, and contact potential hotel suppliers.<br /> * Ensure last room availability and pricing competitiveness.<br /> * Facilitate communication between both new suppliers and existing partners.<br /> * Define team operation processes and delegate task.<br /> * Act as key contact point for suppliers to maintain relationship<br /> * Act as local contact point for resolution of administrative issues associated with suppliers<br /> * Participate in market research as required.<br /> * Evaluate production and determine follow up action.<br /> <br /> Administration:<br /> <br /> * Assist in the preparation of presentations and proposal.<br /> * Manage all supplier data in distribution systems.<br /> * Manage seasonal rate renewals.<br /> * Provide training of distribution systems for suppliers.<br /> * Regular update on supplier relationship.<br /> * Manage weekly and monthly supplier and internal reports.<br /> * Initiate agreement and credit arrangement with suppliers.<br /> <br /> <br /> <br /> Requirements<br /> <br /> * Minimum 3- 5 years of sales experience, preferably in hotel and/or travel industry.<br /> * Full of initiative, assertive, responsible, dynamic, results-oriented, a strategic thinker with strong management and leadership skills<br /> * Able to work under pressure<br /> * Excellent command of English.<br /> * International exposure.<br /> * Computer skill essential.<br /> * Working knowledge of account management.<br /> * Education in Tourism related field is an advantage<br /> <br /> <br /> <br /> So, if you're a Account Executive or Manager, familiar with working in highly innovative (ideally dot-com or e-travel or Hotel) environments and your main passion is furthering your development and skill set on a daily basis, I want to hear from you.<br /> <br /> <br /> <br /> Being based in the gateway of South East Asia has its perks too. You'll work in for a global company nearing 2,000 people, of which there are 60 different nationalities, all wanting the same thing and that's to be part of the continuing success story of this company. <br /> <br /> <br /> <br /> For non-Thai candidates your visa and relocation will all be taken care of, so the big question is&#8230;what's stopping you?<br /> <br /> <br /> <br /> **Please note that this is a Thailand opportunity only and will require you to relocate if you are not already there**]]>
http://www.toplanguagejobs.co.uk/job/4559922/Assistant-Account-Manager-Hotels-Tourism-Travel-Bangkok
Air Ticketing Manager Salary: £30000 - £50000 per annum
Location: United Kingdom, Scotland, Glasgow Area, Glasgow
Languages: English
Posted: 26th Feb 2015

Air Ticketing Manager<br /> Glasgow <br /> Permanent<br /> &#163;30- &#163;50K DOE and great perks<br /> <br /> <br /> <br /> Are you looking to enhance your career in award winning organisation?<br /> <br /> My client is looking for an Air Ticketing Manager for their operation based in Glasgow.<br /> <br /> The role will include training, developing and mentoring a team of air travel consultants to achieve maximum results available. You will be oversee recruitment, profit of the department, setting targets, developing existing staff and many more duties.<br /> <br /> The ideal candidate will have come from a similar background with a knowledge of airline ticketing, travel package systems and a wealth of management experience to draw upon.<br /> <br /> Perks include discounted travel, bonus, holidays, and many many more....<br /> <br /> If you feel that you are the ideal candidate contact us ASAP on 0141 270 5002.]]>
http://www.toplanguagejobs.co.uk/job/4810452/Air-Ticketing-Manager
Flight Sales Consultant Salary: Uncapped bonus (OTE £35K)
Location: United Kingdom, Scotland, Glasgow Area, Glasgow
Languages: English
Posted: 23rd Feb 2015

I am currently recruiting for an experienced Flight Sales Consultants to join one of Scotland's leading Travel agencies.<br /> <br /> The role of a Flight Sales Consultants is to maximise sales revenue by meeting the needs of your customers whilst providing exceptional levels of customer service to exceed expectations.<br /> <br /> You will be a target driven, results orientated individual with a proven track record of exceeding sales targets paired with excellent levels of customer service and a passion for travel. Does this sound like you? Yes great! This could be a fantastic career move for you to join a market leading company!<br /> <br /> Key responsibilities<br /> <br /> * Creating tailor made itineraries to suit your customers needs<br /> * Offer exceptional customer service - your customers will want to keep on coming back to you when they book their next flight or holiday<br /> * Ensure enquiries are dealt with in a precise manner, understanding your customers needs<br /> * Ensure sales targets are met and exceeded<br /> <br /> Experience Required: <br /> * A minimum of 12months experience within a targeted sales role is essential!!<br /> <br /> The package:<br /> * An excellent basic salary of &#163;13,000 - &#163;17,000 dependent on experience with a generous commission structure!<br /> * Exciting overseas educational trips - visit the resorts that you will be selling!!<br /> * Discounted travel, travel products and services<br /> * Excellent career prospects<br /> * Relaxed and friendly working environment<br /> * Uniform<br /> * Childcare vouchers<br /> <br /> To be considered for this vacancy it is ESSENTIAL you have 12 months sales experience within a targeted role.<br /> <br /> If you would like more information on this exciting opportunity call Gary Scott on 0141 272 7776 or email gary.scott@search.co.uk]]>
http://www.toplanguagejobs.co.uk/job/4786652/Flight-Sales-Consultant
Business Development Executive Salary: £21000 - £24000 per annum + + Bonus
Location: United Kingdom, London, Central London, London
Languages: English, French, German
Posted: 20th Feb 2015

A dynamic international tourism company is currently looking for a Business Development Specialist, who will be in charge of maximising the travel partners' sales volume to their respective clients. The Business Development Specialist will be responsible for the analysis, creation, and implementation of sales and marketing strategies for various travel partner accounts enabling them to steadily increase sales volumes. The Business Development Specialist will also participate in the development of new business opportunities by actively seeking out and qualifying new clients. Lastly, the Business Development Specialist will be a proven salesperson fully capable of meeting demands and hitting targets as set by the company. <br /> <br /> Profile:<br /> . Fluent written and spoken English<br /> . Fluency in another European language is beneficial, but not necessary. French, German, Swedish, Danish, Norwegian would be useful<br /> . Proven Sales (Business Development) experience<br /> . Background in the development and implementation of sales and marketing strategies<br /> . Travel or tourism related sales experience is desirable<br /> . IT literate<br /> . Excellent inter-personal skills<br /> . Flexibility regarding working hours (occasional work during the evening and weekend)<br /> <br /> To apply, please send your CV in Word format to Martina Gregori, CVs in any other formats will not be accepted. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience. <br /> <br /> We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.<br /> <br /> NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.]]>
http://www.toplanguagejobs.co.uk/job/4775492/Business-Development-Executive
Travel Sales Consultant with fluent German Salary: £17000 - £35000 per annum + Uncapped Commission (c£35k OTE)
Location: United Kingdom, London, Central London, London
Languages: English, German
Posted: 20th Feb 2015

A dynamic international tourism company is currently looking for German speaking Travel Sales Consultants to liaise with German speaking clients and generate sales. The Travel Sales Consultants will join a successful team in an open, fun and lively environment. A passion for travel, communication, relationship building and sales are key requirements. Daily tasks will include; engaging with existing and potential clients, making outbound calls, demonstrating product and destination knowledge to sell their customers new and exciting travel destinations. The German speaking Travel Sales Consultants will engage with customers and will stay up to date with the latest trends in travel and tourism. The company is offering an uncapped commission structure and the successful candidates will be able to earn a good bonus on top of the basic salary.<br /> <br /> The successful candidates should have experience working in a sales or outbound call environment and should have a passion for sales. This is an excellent chance to join a growing and successful company with great opportunities.<br /> <br /> Profile<br /> Fluency in written and spoken German and English<br /> Experience working as a travel consultant, reservations agent or in a call center, sales or telesales environment<br /> Proven track record generating sales from inbound and outbound calls<br /> Computer Literate, experienced using Microsoft Office and CRM Systems<br /> Attention to detail, Proactive and communicative<br /> Highly motivated and able to be part of a team<br /> <br /> To apply, please send your CV in Word format to Martina Gregori, CVs in any other formats will not be accepted. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience. <br /> <br /> We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.<br /> <br /> NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.]]>
http://www.toplanguagejobs.co.uk/job/4775242/Travel-Sales-Consultant-with-fluent-German
Operations Executive - German Speaker Salary: £18K
Location: United Kingdom, London, Central London
Languages: English, German
Posted: 2nd Feb 2015

Operations Executive - German Speaker<br /> London<br /> £18K<br /> <br /> Our client, a travel company, is looking for a German speaking Operation Executive to join their team in London and be responsible for organisation and operation of group tours throughout Europe. <br /> <br /> Responsibilities and Duties:<br /> <br /> Book hotels for actual tours<br /> Negotiate rates, prepayments, free passenger and cancellation policy<br /> Maximize profit while ensuring the quality<br /> Avoid pre-payment for non-contracted hotels as much as possible<br /> Offer alternative solutions to sales if original request is not possible<br /> Keep confirmation deadlines and budgets<br /> Ensure that priority list is cleared within deadline<br /> Maximize allotment usage<br /> Update room composition changes up to finalization<br /> Anticipate upcoming challenges and provide proactive solutions<br /> Build excellent relationships with hotels<br /> Coordination with contracting department for any contractual issues<br /> Coordinate with operation department for hotel related issues<br /> Coordinate with accounting department for payment related issues<br /> Timely reporting of major issues to supervisor<br /> Search for ways to improve the operational efficiency<br /> <br /> To be successful for this role you will have work experience in a hotel related field, excellent knowledge in the hotel field, excellent contacts with hotels in the respective countries, very good knowledge of European geography, very good verbal and written command of English.<br /> <br /> You will also have strong negotiation skills, very good communication skills, problem solving skills, you will be able to work under pressure.<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> JJ09896]]>
http://www.toplanguagejobs.co.uk/job/4697412/Operations-Executive-German-Speaker
Quotations Executive - German Speaker Salary: £17K
Location: United Kingdom, London, Central London
Languages: English, German
Posted: 2nd Feb 2015

Quotations Executive - German Speaker <br /> London<br /> £17K<br /> <br /> This is an excellent opportunity for anyone who is proactive, able to solve problems under pressure in a very dynamic environment. You must also have the ability to communicate at all levels in a multi-cultural environment. Professional tourism qualification or work experience in the same area is desirable as well as the ability to negotiate and influence. Excellent communication skills - is a must.<br /> <br /> The right candidate will be expected to:<br /> <br /> Prepare proposals (quotations) to clients according to their request, calculating the cost of the tour by using booking system.<br /> Manage the quotations on-going process and liaise with the service and hotel department to ensure lead time commitments and quality standards are achieved.<br /> Analyse and review pricing based on margin, product mix, competition and strategic impact, including follow up with the service and hotel department on outcome of the proposal.<br /> Identify opportunities to correct parts with the wrong cost/price in system to make process more efficient and achieve a higher success rate.<br /> <br /> Skill Requirements: <br /> <br /> Must have exceptional customer service skills and a strong customer orientation.<br /> Must have strong organizational and time management skills and be able to effectively handle multiple priorities and meet deadlines.<br /> Ability to work under pressure and to tight deadlines.<br /> Requires close attention to detail, ability to identify issues and implement processes to prevent errors.<br /> Ability to use internet and web based resources efficiently and effectively.<br /> Must be collaborative and be able to work in a team based environment as well as on own initiative and willing to be ‘’hands-on’’.<br /> High ethical standards, analytical ability.<br /> Decisiveness - ability to resolve conflicts between different parties in a dispute and find suitable solutions to challenges. <br /> A solid working knowledge of Microsoft Word, Excel, Outlook and the Internet<br /> German Speaker<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JJ10029<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4697382/Quotations-Executive-German-Speaker
Mandarin speaking Travel Product Marketing Specialist Salary: 28000 + 10%
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 20th Feb 2015

Job Title: Mandarin speaking Travel Product Marketing Specialist<br /> Skills: Strong research and analytical skills, fluent Mandarin and English language skills, driven and enthusiastic approach to marketing<br /> Salary: 28000 + 10%<br /> Location: London<br /> Status: Permanent<br /> <br /> Key responsibilities:<br /> - Research and introduce newly discovered travel products into company product lines based on customer needs and profiles<br /> -Thoroughly research products with tour operators and service providers, highlighting product advantages for marketing purposes<br /> -Categorise products based on their destinations, POI, and other criteria in order to optimise customer experiences<br /> -Work closely with Product Editorial teams to optimise content and pricing<br /> -Develop and drive marketing campaigns to promote UK and EU products <br /> -Work closely with Sales and Marketing Teams to achieve UK and EU product target<br /> -Assist R&D and Designer teams to optimise the user interface experience on our client's e-commerce platform<br /> -Analyse sales data to evaluate the impact of products and marketing campaigns <br /> <br /> Key skills:<br /> -Educated to degree level<br /> -passionate about travel, and have extensive experience across the UK, EU and Asia<br /> -Marketing experience in a similar e-commerce or travel environment<br /> -Detail-oriented and a logical approach to resolving problems<br /> -A team player with a positive, "can-do" attitude<br /> -Demonstrate an ability to plan and organize multiple priorities simultaneously<br /> -Mandarin and English language skills<br /> -Social Media and blogging experience is beneficial<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4685402/Mandarin-speaking-Travel-Product-Marketing-Specialist
Alliance & Business Development Executive (e-commerce / travel) Salary: 30000 + 20%
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 20th Feb 2015

Job Title: Alliance & Business Development Executive (e-commerce / travel)<br /> Skills: Prior experience developing last business alliances, travel or tourism experience, attention to detail and target orientated<br /> Salary: 30000 + 20%<br /> Location: London<br /> Status: permanent<br /> <br /> A market leading Online Travel Agency is going to set up their new office in London. Providing customers worldwide a platform to reserve and organise international tours. Our client is building this brand new team from the ground up and they welcome enthusiastic and talented candidates in various fields including travel consulting, alliances, business development and marketing to apply. <br /> <br /> Key responsibilities:<br /> -Work closely with UK and EU tourism bureaus to discover local tour operators and service providers throughout Europe. <br /> -Actively maintain business relationships with existing UK and EU tour operators and service providers, ensuring their products are of highest quality and consistently meeting customer needs<br /> -Work closely with international colleagues to achieve annual goals <br /> -Evaluate and develop alliance partnerships in the UK and EU, expanding sales channels and enhancing the company branding<br /> <br /> Key skills:<br /> -Educated to degree level<br /> -Passionate for travel and have extensive travel experience in the UK, EU and Asia<br /> -Previous experience in Business Development, Sales or Travel role<br /> -Outgoing and excellent communication skills<br /> -Creative and open-minded <br /> --A team player with a positive, "can-do" attitude<br /> - Demonstrated ability to plan and organize multiple priorities simultaneously and to consistently meet deadlines<br /> -Mandarin language skills or cultural knowledge is a plus<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4685342/Alliance-Business-Development-Executive-e-commerce-travel
Mandarin speaking Trip Advisor Salary: c.£25K + commission and bonus
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 20th Feb 2015

Job Title: Mandarin speaking Trip Advisor<br /> Skills: good customer service and communication skills, passionate about China and travel!<br /> Salary: c.£25K + commission and bonus<br /> Location: London<br /> Status: Permanent<br /> <br /> An energetic travel e-commerce company is seeking enthusiastic, quick-learning teammates working as part of a new UK team. Our client is looking for junior and engaging candidates, or those with working experience in Travel, hotel, or airline industries with interested in trip planning, customer services and sales. <br /> <br /> Key Responsibilities:<br /> -Work with international colleagues as an inside Trip Advisor to recommend travel products to customers around the world -Assist in the planning and coordination of bespoke trips based on individual preferences and experiences <br /> ·Answer customer questions about travel destinations, products and local culture through phone calls, emails, and social media<br /> ·Work with Sales Manager to achieve weekly and monthly sales targets<br /> ·Work with the local tour operators around the world to plan and deliver unique holiday experiences<br /> <br /> Key skills:<br /> ·Out-going, and good at communicating both in Mandarin and English, verbal and written<br /> ·Passionate about travel, curious about history and geography<br /> ·Responsible, reliable, patient, detail-oriented and fond of team work<br /> ·Applications are welcome from those with an Academic background including Journalism, Travel, Chinese or Education<br /> ·Proficient at Microsoft office operating experience (Word, Excel, E-mail) <br /> ·Extensive UK, Europe, US, Canada, travel or living experience is highly preferred<br /> ·Travel industry working experience is highly preferred<br /> ·Tech savvy and interested in web based technology is beneficial<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4685322/Mandarin-speaking-Trip-Advisor
Mandarin speaking UK General Manager (e-commerce / travel) Salary: Competitive
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 20th Feb 2015

Job title: Mandarin speaking UK General Manager (e-commerce / travel)<br /> Skills: strong management and operation experience with fluent Chinese <br /> Salary: Competitive<br /> Location: Central London<br /> Status: Permanent<br /> <br /> A market leading Online Travel Agency is going to set up their new office in London. Providing customers worldwide a platform to reserve and organise international tours. Our client is building this brand new team from the ground up and they welcome enthusiastic and talented candidates in various fields including travel consulting, alliances, business development and marketing to apply. <br /> <br /> Key responsibilities:<br /> -Develop the UK office, including trip advisor, product marketing, business development and admin functions. <br /> -Work closely with COO to produce monthly, quarterly and annual sales reports, as well as other operations and marketing metrics <br /> -Office management includes HR, admin, and accounting<br /> -Develop the branding presence in Chinese communities throughout the UK and EU, as well as a presence in European travel and tourism industries<br /> -Set up and optimize UK office management and operation systems<br /> -Work closely with international colleagues to ensure consistency across the group, including adhering to US accounting practices<br /> <br /> Key skills:<br /> -Bachelor's Degree or Above from a UK or EU Universities. Advanced Degree preferred.<br /> -Fluent in Mandarin, including speaking and writing <br /> -Target driven <br /> - Managerial experience of Marketing, Sales, Operation, Business Development, accounting or finance <br /> - Experience managing team of c10 people<br /> -E-commerce, IT or travel industry experience is a plus<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4685312/Mandarin-speaking-UK-General-Manager-e-commerce-travel
Italian speaking Luxury Travel Coordinator Salary: up to £22000
Location: United Kingdom, London, Central London, London
Languages: English, Italian
Posted: 20th Feb 2015

Job title: Italian speaking Luxury Travel Coordinator<br /> Key skills: Professional telephone manner, strong organisational skills, passionate about travel, fluent Italian, previous account management experience, attention to detail<br /> Salary: up to £22,000 <br /> Status: Maternity cover contract, 9-12 months<br /> Location: London<br /> <br /> You will: <br /> • Assist clients to organise detailed travel arrangements<br /> • Ensure all brochures and information packs are sent as and when required<br /> • Work within the structured processes agreed by the team, but also to actively seek out and devise ways to maximise the efficiency<br /> • Share feedback that you receive from suppliers and clients, sharing with the team as and when necessary<br /> • Liaise on a regular basis with Local Managers to ensure efficiency in the booking process<br /> • Manage and maintain pre-booking contact with all clients<br /> • Liaise with suppliers to confirm bookings for special requests, including dates, times, figures and format <br /> • Explore and develop new business relationships with new suppliers for suitable services and products<br /> <br /> Your skills:<br /> • Socially confident, proactive and friendly<br /> • Strong organisational skills<br /> • Experience providing first class customer care<br /> • Fluent Italian and English<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4673292/Italian-speaking-Luxury-Travel-Coordinator