Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Norwegian speaking Campaign Manager for Maria Casino, Unibet Salary: Competitive
Location: United Kingdom, London, South London, SW19
Languages: English, Norwegian
Posted: 1st May 2015

If you have some experience in marketing or are looking to take your first steps towards a career in a growing company then this is the ideal role for you. With strong planning and analytical skills you will be required to create and deliver campaigns to our Norwegian customers within the Maria brand ensuring that their lifetime value grows.<br /> <br /> The friendly and passionate environment will ensure that you have all the support needed to perform the role and if you share the same passion for marketing and providing our customers with the best possible experience that we do then you will certainly be able to fit in. If this sounds like an exciting opportunity for you then we look forward to receiving your application.<br /> <br /> To Apply<br /> <br /> Complete the short web form, attaching a CV and covering letter and the recruitment team will be in touch shortly.<br /> <br /> About<br /> <br /> Maria.com is one of the fastest growing online gambling companies in Europe and one of the market leaders in the Nordics with fun and challenging times ahead.The Maria.com web and mobile sites offer online games of luck with the chance to win money within Casino, Bingo, Poker, Slots, providing some of the best Casino games and Bingo networks in the industry. <br /> <br /> For more information about our product offering, please visit www.maria.com.<br /> <br /> The Maria brand is fully owned by Unibet Group PLC. Our main offices are in London, Malta and Stockholm. Unibet is licensed by the LGA (Lotteries and Gaming Authority) in Malta and is certified by G4, Global Gaming Guidance Group, complying with their Code of Practice in relation to responsible gambling.<br /> <br /> Our values are Friendly, Passionate and Expert and our brand promise is built on the motto "By players, for players" to put customers at the heart of our business! We’re always on the lookout for talented people to join the team, you can find the latest roles at team.unibet.com]]>
http://www.toplanguagejobs.co.uk/job/5165192/Norwegian-speaking-Campaign-Manager-for-Maria-Casino-Unibet
INTERNATIONAL SALES COORDINATOR Salary: Competitive
Location: United Kingdom, London, Central London
Languages: English
Posted: 30th Apr 2015

GLOBAL BUSINESS REPORTS (GBR) is an international media agency producing sector specific business reports for leading trade journals all around the world. <br /> <br /> GBR is looking to recruit an International Sales Coordinator.<br /> <br /> Responsibilities include: arranging and conducting meetings with government and industry chiefs, public relations, customer relations, B2B advertising sales and assisting with the production of the final reports.<br /> <br /> Employees travel for 10 months of the year in small teams, staying for between 2-4 months in each country. GBR currently has teams in Canada, Singapore, Mexico, Australia, Vietnam and Peru.<br /> <br /> Candidates must display:<br /> <br /> • Excellent Presentation/Communication skills<br /> • Team working skills <br /> • Language skills <br /> • A good university degree <br /> • Excellent sales ability <br /> • Knowledge of international affairs<br /> • Extensive travel experience.<br /> <br /> All expenses such as travel and accommodation are covered by GBR along with a competitive salary and commission scheme. Good candidates will progress to direct their own research teams in our offices abroad within a year.<br /> <br /> Interested?<br /> <br /> If the challenge of working around the world and becoming familiar with a plethora of industries is of interest, please forward your CV by clicking apply.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5159152/INTERNATIONAL-SALES-COORDINATOR
Polish Speaking - Adverting Sales - London Salary: Basic + Commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Polish
Posted: 8th May 2015

About us<br /> Ink’s advertising products reach hundreds of millions of travellers each year via targeted advertising on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems as well as print advertising in our portfolio of international in-flight magazines.<br /> Our advertisers can choose exactly which groups of passengers they want to reach with their adverts by using our dynamically generated targeted advertising on print-at-home boarding passes, smartphone boarding passes, web pages and confirmation emails. Advertising is automatically chosen and delivered according to parameters such as destination, origination, gender, class flown and passenger nationality.<br /> According to our industry research, targeted advertising on print-at-home boarding passes is highly effective with 53% of those surveyed saying that they would consider purchasing products advertised on boarding passes. In addition, over a quarter of passengers look at their boarding pass while travelling to the airport, a fifth of passengers still look at their boarding pass once they have boarded the plane and 61% of passengers can recall boarding pass adverts.<br /> Ink offers technology development services and confirmation email/booking email applications to enable travel companies to take advantage of this burgeoning opportunity to connect with travellers.<br /> Our TAD clients include: KLM Royal Dutch Airlines, Germanwings, Tigerair, Brussels Airlines, Cebu Pacific, Eurostar, Ryanair, Hong Kong Airlines, Carlson Wagonlit, easyJet, Air One, GOL, nasair<br /> This is a rapidly evolving area and is a core part of Ink’s growth strategy.<br /> The role<br /> To sell targeted advertising products to new and existing B2C clients, from lead generation and developing new sales channels to closing deals over the phone<br /> High volume, high intensity, high quality calls<br /> Provide excellent customer service to maximise repeat bookings<br /> Identify and create business opportunities to present to new and existing clients<br /> Package <br /> Basic salary dependent on experience<br /> Significant commission earning potential (multiples of salary)<br /> Employee benefits scheme<br /> <br /> <br /> About you<br /> Resilient and driven<br /> Fluent in Polish and English<br /> Motivated to make money, competitive and eager to learn<br /> Strong desire to learn, develop skills and succeed<br /> Accountable and responsible for your actions<br /> Hard worker<br /> Someone who deals with stress positively]]>
http://www.toplanguagejobs.co.uk/job/4972282/Polish-Speaking-Adverting-Sales-London
Advertising Sales Manager Salary: Salary + Commission
Location: Singapore, 486066
Languages: English
Posted: 8th May 2015

Ink is the world’s largest publisher of airline media<br /> We work with 30 airlines, produce 36 inflight magazines, and reach an affluent, captive audience of 700 million travellers through digital channels including websites, mobile apps, boarding passes and onboard entertainment<br /> Our partners include Jetstar, Tiger Air, Scoot, Cebu Pacific Air, American Airlines, United Airlines, easyJet, KLM and SAS; we have 9 offices, 300 staff and advertising clients in more than 100 countries<br /> For more on our award winning magazines, growing readerships, cutting-edge digital products and culture of success, visit www.ink-global.com<br /> <br /> About the role<br /> Reporting to the Commercial Director, you will publish 2 inflight magazines, with responsibility for revenue, profitability and growth<br /> You will manage, empower and inspire a sales team to ensure targets are achieved<br /> You will lead by example and introduce new advertisers to our media<br /> <br /> More about the role<br /> You will define and execute the sales strategy on your titles, from the product and target markets to volume and yield management<br /> You will train and develop your team to deliver on their KPIs, grow year on year, and be ready to succeed you when you’re promoted<br /> The role is vital to the cultural management of the sales floor, and you will work closely and cordially with the compliance, production and editorial teams<br /> Ink media is produced for passengers, not by passengers; you will have personal sales targets and the opportunity to cross-sell into the entire global portfolio<br /> Accurate forecasting is key to the role, as are timely reports that show off your success<br /> <br /> About you<br /> Jaw-dropping proven record of advertising sales management<br /> Knowledgeable about print media, advertising and travel<br /> A motivational leader who is accountable and loves attention to detail<br /> Ready to pitch in, driven to make a difference, hungry for success<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4550812/Advertising-Sales-Manager
Advertising Sales Executive - Singapore Salary: 20000 - 30000
Location: Singapore, 486066
Languages: English
Posted: 8th May 2015

About us<br /> Ink’s advertising products reach hundreds of millions of travellers each year via targeted advertising on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems as well as print advertising in our portfolio of international in-flight magazines.<br /> Our advertisers can choose exactly which groups of passengers they want to reach with their adverts by using our dynamically generated targeted advertising on print-at-home boarding passes, smartphone boarding passes, web pages and confirmation emails. Advertising is automatically chosen and delivered according to parameters such as destination, origination, gender, class flown and passenger nationality.<br /> According to our industry research, targeted advertising on print-at-home boarding passes is highly effective with 53% of those surveyed saying that they would consider purchasing products advertised on boarding passes. In addition, over a quarter of passengers look at their boarding pass while travelling to the airport, a fifth of passengers still look at their boarding pass once they have boarded the plane and 61% of passengers can recall boarding pass adverts.<br /> Ink offers technology development services and confirmation email/booking email applications to enable travel companies to take advantage of this burgeoning opportunity to connect with travellers.<br /> Our TAD clients include: KLM Royal Dutch Airlines, Germanwings, Tigerair, Brussels Airlines, Cebu Pacific, Eurostar, Ryanair, Hong Kong Airlines, Carlson Wagonlit, easyJet, Air One, GOL, nasair<br /> This is a rapidly evolving area and is a core part of Ink’s growth strategy.<br /> The role<br /> To sell targeted advertising products to new and existing B2C clients, from lead generation and developing new sales channels to closing deals over the phone<br /> High volume, high intensity, high quality calls<br /> Provide excellent customer service to maximise repeat bookings<br /> Identify and create business opportunities to present to new and existing clients<br /> Package <br /> Basic salary dependent on experience<br /> Significant commission earning potential (multiples of salary)<br /> Employee benefits scheme<br /> <br /> About you<br /> Resilient and driven<br /> Motivated to make money, competitive and eager to learn<br /> Strong desire to learn, develop skills and succeed<br /> Accountable and responsible for your actions<br /> Hard worker<br /> Someone who deals with stress positively]]>
http://www.toplanguagejobs.co.uk/job/4577582/Advertising-Sales-Executive-Singapore
French speaking Sales Executives –Travel Media Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, French
Posted: 8th May 2015

About us<br /> INK is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.com<br /> <br /> Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> Excellent communication skills and telephone manners<br /> Fluent in the French language both written and oral <br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> <br /> Why Ink?<br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> International travel opportunities <br /> Significant earning potential<br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/2848242/French-speaking-Sales-Executives-%E2%80%93Travel-Media
Customer Service Executive - Turkish Speaking Salary: Competitive + benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Cambridge
Languages: English, Turkish
Posted: 5th May 2015

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com UK, one of the support companies in the UK is looking for a Turkish-speaking Customer Service Executive (CSE) to join our dynamic, pleasant and international work environment in Cambridge. We are looking for successful candidates to start with us on Tuesday 05 May 2015.<br /> <br /> As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.<br /> <br /> This is a full-time (40 hours per week) position in scheduled 8-hour shifts per day. Shifts can start between 07:00 and 13:30, and finish between 15:30 and 22:00. <br /> <br /> Main Responsibilities<br /> Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;<br /> Delivering high level of customer service;<br /> Actively participate in various projects within the department;<br /> Promote the Booking.com culture along with your colleagues;<br /> <br /> Our ideal candidate:<br /> Has excellent communication and problem solving skills;<br /> Takes responsibility and ownership;<br /> Is passionate about helping customers;<br /> Fluent in both written and spoken English and Turkish;<br /> Available full-time (40 hours per week) and flexible in work schedule;<br /> In possession of a valid work-permit for the UK.<br /> <br /> What Booking.com will offer You!!!<br /> Full-time (up to 2 weeks) paid training;<br /> Work schedule 4-6 weeks in advance;<br /> International working environment;<br /> Convenient office location in the centre of Cambridge;<br /> 25 holidays per year (on full time basis);<br /> Free lunch every day, with direct delivery for your specific lunchtime;· <br /> Quarterly Bonus Plan - 12% of your salary, based on set targets;<br /> 20% Premium pay for hours worked after 7pm;<br /> 60% Premium pay for hours worked on the Weekend;<br /> 80% Premium pay for hours worked after 7pm on the Weekend;]]>
http://www.toplanguagejobs.co.uk/job/4790912/Customer-Service-Executive-Turkish-Speaking
Bilingual Sales Executive TAD – Travel Media Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish, Dutch, Finnish, French, German, Norwegian, Swedish, Icelandic, Swiss German
Posted: 8th May 2015

About us<br /> <br /> Ink is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> <br />  We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> <br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.come and our Facebook page www.facebook.com/#!/happINKness?fref=ts<br /> <br /> About Targeted Advertising (TAD)<br /> <br /> TAD enables our clients to chose exactly which passengers they want to reach with their adverts by using our targeted advertising solutions on print-at-home boarding passes, smart phone boarding passes, web pages and confirmation emails. Advertising is automatically chosen and delivered according to parameters such as destination, origination, gender, class flown and passenger nationality. <br /> <br /> This is a rapidly evolving area and is a core part of Ink’s growth strategy. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. <br /> <br /> Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> <br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> <br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> <br /> Why Ink?<br /> <br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> Significant earning potential]]>
http://www.toplanguagejobs.co.uk/job/2849372/Bilingual-Sales-Executive-TAD-%E2%80%93-Travel-Media
Customer Service Executive - Swedish - Cambridge Salary: Excellent
Location: United Kingdom, East Anglia, Cambridgeshire, Cambridge
Languages: English, Swedish
Posted: 5th May 2015

Booking.com Customer Service Centre (UK) Limited, one of the support companies in the UK is looking for a Swedish speaking Customer Service Executive (CSE) to join our dynamic, pleasant and international work environment in Cambridge.<br /> <br /> As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.<br /> <br /> This is a full-time (40 hours per week) position in scheduled shifts. Successful candidates will need to start work on 5th January 2015.<br /> <br /> Main Responsibilities<br /> <br /> · Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;<br /> <br /> · Delivering high level of customer service;<br /> <br /> · Actively participate in various projects within the department;<br /> <br /> · Promote the Booking.com culture along with your colleagues;<br /> <br /> <br /> Our ideal candidate:<br /> <br /> · Has excellent communication and problem solving skills;<br /> <br /> · Takes responsibility and ownership;<br /> <br /> · Is passionate about helping customers;<br /> <br /> · Fluent in both written and spoken English and Swedish;<br /> <br /> · Available Full-time (40 hours per week) and flexible in work schedule;<br /> <br /> · In possession of a valid work-permit for the UK.<br /> <br /> <br /> What Booking.com will offer You!!!<br /> <br /> · Full-time (4 weeks) paid training;<br /> <br /> · Work schedule 4-6 weeks in advance;<br /> <br /> · International working environment;<br /> <br /> · Convenient office location in the centre of Cambridge;<br /> <br /> · 25 holidays per year on full time basis;<br /> <br /> · Free lunch every day, with direct delivery for your specific lunchtime; <br /> <br /> · Quarterly Bonus Plan 12% of your salary, based on set targets;<br /> <br /> · 20% Premium pay for hours worked after 7pm;<br /> <br /> · 60% Premium pay for hours worked on the Weekend;<br /> <br /> · 80% Premium pay for hours worked after 7pm on the Weekend;]]>
http://www.toplanguagejobs.co.uk/job/3342001/Customer-Service-Executive-Swedish-Cambridge
German Speaking Key Account Manager DACH Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, German
Posted: 8th May 2015

Sales – Travel Media<br /> <br /> Based in our London office, but with some travel, you will be selling across one or more of our media platforms to clients from a variety of market sectors across a number of countries.<br /> <br /> You will be expected to generate your own quality leads and prospects, and develop your own territory through effective cold calling and client development. You will build business relationships through meaningful conversations with decision makers and delivering nothing less than 5-star service levels. You will also be negotiating at a senior level, and closing business on the phone and face to face every day.<br /> <br /> <br /> What we’re looking for<br /> <br /> * A passion for selling and providing solutions<br /> * Unshakeable belief<br /> * A desire to constantly make yourself and those around you even better <br /> * Excellent and creative sales ability<br /> * A natural happiness and positivity<br /> * A smart approach to problem solving<br /> <br /> What you get in return<br /> <br /> * An opportunity to grow with First class ongoing coaching and development<br /> * A chance to work for a market leader (Ink came 7th in the Investec Hot 100 Real Business List 2012)<br /> * The most original commission and incentives scheme in sales<br /> * A chance broaden your horizons with travel opportunities <br /> * An invitation to join our HappINKness and Dreams initiatives<br /> <br /> About Ink <br /> Ink is the global leader in connecting with travellers. As well as producing more inflight magazines for more airlines than any other company in the world, Ink reaches a captive audience of hundreds of millions of travellers each year with Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and on onboard entertainment systems.<br /> * Ink works with over three dozen airlines, produces media in 17 languages, and sells advertising in over 100 countries. Our travel clients include companies as diverse as Air France-KLM, Air Macau, Bangkok Airways, bmi, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, South African Express, THAI Airways, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air.<br /> * Ink is the owner of the Airline Retail Conference (ARC) in Europe and Asia, the China Travel Retail conference in Shanghai, and produces the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. We also publish CNBC Business magazine and TimeOut Singapore. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/2131251/German-Speaking-Key-Account-Manager-DACH
Bilingual Sales Executive – Travel Media Salary: Excellent Salary
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish, Dutch, Finnish, French, German, Norwegian, Swedish, Swiss German
Posted: 8th May 2015

About us<br /> <br /> Ink is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> <br /> We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.com and our Facebook page www.facebook.com/#!/happINKness?fref=ts<br /> <br /> Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. <br /> <br /> Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> <br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> <br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> <br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel<br /> <br /> Why Ink?<br /> <br /> Fast moving environment for a market leader in a growth sector Coaching and development programmes for all employees International travel opportunities Significant earning potential.]]>
http://www.toplanguagejobs.co.uk/job/2849382/Bilingual-Sales-Executive-%E2%80%93-Travel-Media
Danish Speaking Sales Executive Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish
Posted: 8th May 2015

Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivated and driven <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confident and outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> Why Ink?<br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> International travel opportunities <br /> Significant earning potential<br /> ]]>
http://www.toplanguagejobs.co.uk/job/2938062/Danish-Speaking-Sales-Executive
Customer Service Executive - German Speaking Salary: Competitive + benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Cambridge
Languages: English, German
Posted: 5th May 2015

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com UK, one of the support companies in the UK is looking for a German-speaking Customer Service Executive (CSE) to join our dynamic, pleasant and international work environment in Cambridge. We are looking for successful candidates to start with us on Tuesday 05 May 2015.<br /> <br /> As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.<br /> <br /> This is a full-time (40 hours per week) position in scheduled 8-hour shifts per day. Shifts can start between 07:00 and 13:30, and finish between 15:30 and 22:00. <br /> <br /> Main Responsibilities<br /> Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;<br /> Delivering high level of customer service;<br /> Actively participate in various projects within the department;<br /> Promote the Booking.com culture along with your colleagues;<br /> <br /> Our ideal candidate:<br /> Has excellent communication and problem solving skills;<br /> Takes responsibility and ownership;<br /> Is passionate about helping customers;<br /> Fluent in both written and spoken English and German;<br /> Available full-time (40 hours per week) and flexible in work schedule;<br /> In possession of a valid work-permit for the UK.<br /> <br /> What Booking.com will offer You!!!<br /> Full-time (up to 2 weeks) paid training;<br /> Work schedule 4-6 weeks in advance;<br /> International working environment;<br /> Convenient office location in the centre of Cambridge;<br /> 25 holidays per year (on full time basis);<br /> Free lunch every day, with direct delivery for your specific lunchtime;· <br /> Quarterly Bonus Plan - 12% of your salary, based on set targets;<br /> 20% Premium pay for hours worked after 7pm;<br /> 60% Premium pay for hours worked on the Weekend;<br /> 80% Premium pay for hours worked after 7pm on the Weekend;]]>
http://www.toplanguagejobs.co.uk/job/4790582/Customer-Service-Executive-German-Speaking
Global Contact Centre Agent - Manchester - Korean speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Korean
Posted: 22nd May 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Korean<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622352/Global-Contact-Centre-Agent-Manchester-Korean-speaker
Norwegian Speaking Customer Service Executive Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, Norwegian
Posted: 22nd May 2015

Norwegian Speaking Customer Service Executive<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Norwegian Speaking Customer Service Executives to join our international team in March & April 2015.<br /> <br /> As a Norwegian Speaking Customer Service Executive at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> • Deliver a high level of customer service by:<br /> o answering questions from our Norwegian speaking customers while they’re browsing our website<br /> o helping each customer find their ideal car<br /> o dealing with enquiries between booking and pick-up<br /> o answering questions after the rental has finished<br /> • Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or <br /> over the phone<br /> <br /> Our ideal candidate<br /> • Is passionate about providing the best possible customer experience, every time<br /> • Takes responsibility for and ownership of their work<br /> • Fluent in English as well as Norwegian, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential<br /> • Has superb problem-solving skills<br /> • Has the flexibility to work the designated shifts<br /> • Has a valid UK work permit<br /> <br /> What rentalcars.com will offer you<br /> • Full-time (4-week) paid training<br /> • Work schedules provided 4-6 weeks in advance<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop and advance<br /> • Performance based bonus plan<br /> • Paid holiday time<br /> • Pension scheme<br /> • A variety of “people perks”: unlimited hot & cold beverages, discounts for a wide range of restaurants, entertainment venues and leisure, social events, free eye tests, childcare vouchers, cash for employee referrals, paid induction training, on-going learning & development, rewards for length of service/special birthdays, new arrivals, milestones and special car hire rates for you, your family & your friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4804012/Norwegian-Speaking-Customer-Service-Executive
Danish speaking Lodging Partner Associate I Salary: Competitive
Location: Czech Republic, Praha
Languages: English, Danish
Posted: 22nd May 2015

Position Description <br /> Lodging Partner Associate I<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.<br /> <br /> You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.<br /> <br /> At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.<br /> <br /> Your key responsibilities will include: <br /> <br /> • Responding to inventory management inquiries.<br /> • Contacting lodging partners to resolve issues (questions, changes, etc.).<br /> • Proactively call lodging partners to resolve any anticipated future issues.<br /> • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.<br /> • Providing supplier self-service support and maintenance.<br /> • Maintaining strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhering to defined procedures, standards and performance expectations.<br /> <br /> Experience, skills and education:<br /> <br /> • Fluent proficiency & comprehension in Danish & English is required<br /> • (High School Diploma, University Degree. Some college preferred)<br /> • Experience in customer service oriented industry.<br /> • Hotel/Travel -industry experience preferred.<br /> • Experience with Microsoft Office products and various call centre support programs.<br /> <br /> Core competencies:<br /> <br /> Drive for Results <br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.<br /> • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.<br /> • Results-oriented individual who will take ownership of problem resolution.<br /> • Excellent time-management, organizational, multi-task and prioritization skills.<br /> <br /> Written & Spoken Communications <br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • Keen eye for detail and high level of accuracy.<br /> <br /> Listening <br /> • Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding. <br /> <br /> Work Effectively with Superiors & Peers <br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> <br /> Analytical Problem Solving & Decision-Making <br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.<br /> <br /> In return, you become part of high performing team with career opportunities… (add EVP)<br /> <br /> About Lodging Partner Services (LPS)<br /> <br /> Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers.<br /> <br /> As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).<br /> <br /> We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization.<br /> <br /> We Bring You the World.<br /> <br /> *LI-JV1<br /> <br /> LPS-GSO-EMEA-MLCC]]>
http://www.toplanguagejobs.co.uk/job/5020522/Danish-speaking-Lodging-Partner-Associate-I
Arabic speaking Lodging Partner Associate I (2 openings) Salary: Competitive
Location: Czech Republic, Praha
Languages: Arabic, English
Posted: 22nd May 2015

Position Description <br /> <br /> Lodging Partner Associate I<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.<br /> You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.<br /> <br /> At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.<br /> <br /> Your key responsibilities will include: <br /> <br /> • Responding to inventory management inquiries.<br /> • Contacting lodging partners to resolve issues (questions, changes, etc.).<br /> • Proactively call lodging partners to resolve any anticipated future issues.<br /> • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.<br /> • Providing supplier self-service support and maintenance.<br /> • Maintaining strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhering to defined procedures, standards and performance expectations.<br /> <br /> Experience, skills and education:<br /> <br /> • Fluent proficiency & comprehension in Arabic & English is required<br /> • (High School Diploma, University Degree. Some college preferred)<br /> • Experience in customer service oriented industry.<br /> • Hotel/Travel -industry experience preferred.<br /> • Experience with Microsoft Office products and various call centre support programs.<br /> <br /> Core competencies:<br /> <br /> Drive for Results <br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.<br /> • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.<br /> • Results-oriented individual who will take ownership of problem resolution.<br /> • Excellent time-management, organizational, multi-task and prioritization skills.<br /> <br /> Written & Spoken Communications <br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • Keen eye for detail and high level of accuracy.<br /> <br /> Listening <br /> • Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding. <br /> <br /> Work Effectively with Superiors & Peers <br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> <br /> Analytical Problem Solving & Decision-Making <br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.<br /> In return, you become part of high performing team with career opportunities… (add EVP)<br /> <br /> As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).<br /> <br /> We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization.<br /> We Bring You the World.<br /> <br /> *LI-JV1<br /> LPS-GSO-EMEA-MLCC<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5020492/Arabic-speaking-Lodging-Partner-Associate-I-2-openings
Spanish Speaking Tourism Customer Care Salary: COMPETITIVE + RELOCATION PACKAGE
Location: United Kingdom, Northern Ireland, Belfast, BT1 3LP
Languages: English, Spanish
Posted: 19th May 2015

Tourism Ireland’s role is to grow overseas tourism revenue and visitor numbers to the island of Ireland, and to help Northern Ireland to realise its tourism potential. Tourism Ireland devises and delivers world-class marketing programmes in over 20 markets across the world and works in close co-operation with industry partners on the island of Ireland as well as the travel trade, online operators, media, air and sea carriers overseas to encourage consumers to “Go where Ireland takes you”.<br /> <br /> Responsibilities:<br /> <br /> * Provides a warm, friendly and personal inbound customer service to prospective visitors to Ireland for tourism and travel through inbound voice, email, web chat and social media. Translates information as required.<br /> * Shine through every interaction by showing a lively interest in customers, have a natural approach in communication, become a local expert and be an advocate for Ireland.<br /> * Provides professional expertise and embraces the client brand in every interaction with the customer making it an individual experience.<br /> * Adherence to agreed processes, service level agreements, individual and team targets.<br /> * Proactively seeks ways to improve the customer experience through each interaction<br /> * Takes ownership to enhance your own learning to ensure sufficient knowledge to excel in the role.<br /> * Multitasks and adapt to a fast paced environment.<br /> * Works with the team in meeting and exceeding targets. <br /> * Continuously searches for improved ways of responding to customer needs through all contact channels.<br /> * Proactively seeks feedback on ways to improve individual and team performance.<br /> <br /> Essential Criteria:<br /> <br /> * Fluency in written and spoken English & Spanish<br /> * 6 months experience in telephone or face to face customer service, building relationships with the customer<br /> * Confidence to assist the customer and ensure the customer receives excellent customer service, goes the extra mile for the customer. Genuine interest and passion for tourism. Having an awareness and promoting the Tourism Ireland brand. <br /> * Understanding and experience of using social media platforms.<br /> * Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale<br /> * Ability to multitask various contact channels to achieve personal and team targets. Plan and prioritise workload in accordance to contact volumes<br /> * Excellent communication skills both verbal and written<br /> * Demonstrates resilience and ability to work on own initiative<br /> * Demonstrates problem solving and share best practice to the overall customer experience, focusing on customer engagement.<br /> * Demonstrates ownership and accountability to achieve deadlines and targets, takes ownership to increase knowledge of Ireland.<br /> <br /> HOURS:<br /> <br /> 40 Hours per week on a rotational shift pattern from Monday to Friday 8am – 11pm and Saturday 10am – 8pm<br /> <br /> SALARY:<br /> <br /> £14,290 per annum gross (taxes to be deducted).<br /> Please note that the salary reflects the low cost of living in Belfast.<br /> <br /> TRAINING/INDUCTION:<br /> <br /> You will receive full training and will consist of acquiring how the client operates, as well as technical and product knowledge, required for the position. There will be assessments ongoing through training and final assessment at the end. All training is conducted in English.<br /> <br /> BENEFITS:<br /> <br /> * Concentrix provides a bright, modern and exciting place to work with excellent staff facilities<br /> * The opportunity to travel and work abroad in a multi-lingual environment<br /> * Performance Related Pay<br /> * Eye Care Provision<br /> * Cycle to Work Scheme<br /> * Childcare Vouchers<br /> * Annual Reward & Recognition Ceremony<br /> * Free cakes and fruit on a Friday!<br /> * 28 days annual leave (rising after 2 years)<br /> * Stakeholder Pension Scheme<br /> * Team and Concentrix events<br /> <br /> RELOCATION PACKAGE:<br /> <br /> * Reimbursement of travel costs (up to £250)<br /> * Accommodation provided on arrival in Belfast<br /> * Relocation class on first day at Concentrix<br /> * Ongoing relocation support<br /> * Advance of salary (if required)]]>
http://www.toplanguagejobs.co.uk/job/2985051/Spanish-Speaking-Tourism-Customer-Care
Lodging Partner Associate I German & English speaking (5 openings) Salary: Competitive
Location: Czech Republic, Praha
Languages: English
Posted: 22nd May 2015

Position Description <br /> <br /> Lodging Partner Associate I<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.<br /> You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.<br /> At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.<br /> <br /> <br /> Your key responsibilities will include:<br /> <br /> • Responding to inventory management inquiries.<br /> • Contacting lodging partners to resolve issues (questions, changes, etc.).<br /> • Proactively call lodging partners to resolve any anticipated future issues.<br /> • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.<br /> • Providing supplier self-service support and maintenance.<br /> • Maintaining strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhering to defined procedures, standards and performance expectations.<br /> <br /> Experience, skills and education:<br /> • Fluent proficiency & comprehension in German & English is required<br /> • (High School Diploma, University Degree. Some college preferred)<br /> • Experience in customer service oriented industry.<br /> • Hotel/Travel -industry experience preferred.<br /> • Experience with Microsoft Office products and various call centre support programs.<br /> <br /> Core competencies:<br /> <br /> Drive for Results <br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.<br /> • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.<br /> • Results-oriented individual who will take ownership of problem resolution.<br /> • Excellent time-management, organizational, multi-task and prioritization skills.<br /> <br /> Written & Spoken Communications <br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • Keen eye for detail and high level of accuracy.<br /> <br /> Listening <br /> • Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding. <br /> <br /> Work Effectively with Superiors & Peers <br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> <br /> Analytical Problem Solving & Decision-Making <br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.<br /> In return, you become part of high performing team with career opportunities… (add EVP)<br /> <br /> <br /> About Lodging Partner Services (LPS)<br /> <br /> Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers.<br /> <br /> As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).<br /> We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization.<br /> We Bring You the World.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5020452/Lodging-Partner-Associate-I-German-English-speaking-5-openings
Japanese & Korean speaking customer advisors Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Japanese, Korean
Posted: 22nd May 2015

Japanese & Korean speaking Customer Advisors (part time roles)<br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a part time or a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> <br /> Main responsibilities<br /> <br /> • Deliver a high level of customer service by:<br /> <br /> o Answering questions while they’re browsing our website.<br /> o Helping each customer find their ideal car.<br /> o Dealing with enquiries between booking and pick-up.<br /> o Answering questions after the rental has finished.<br /> • Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> <br /> Our ideal candidates<br /> <br /> • Is passionate about providing the best possible customer experience, every time.<br /> • Takes responsibility for and ownership of their work.<br /> • Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> • Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> • Has a valid UK work permit.<br /> • Fluent in Japanese or in Korean (verbal and written)<br /> <br /> <br /> What rentalcars.com will offer you<br /> <br /> • Paid 4 week induction training.<br /> • Work schedules provided 4-6 weeks in advance.<br /> • International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> • Fantastic feeling of community in our vibrant office in central Manchester.<br /> • Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> • Performance based bonus plan.<br /> • Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> • Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> • Pension scheme.<br /> • A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4991002/Japanese-Korean-speaking-customer-advisors
INTERNATIONAL INTERNSHIP PROGRAM IN CHINA (Beijing & Shanghai) Salary: Program Fee: from $998 ~ $3698 US dollars
Location: China, Beijing & Shanghai
Languages: English, Cantonese, French, German, Mandarin, Russian, Spanish
Posted: 22nd May 2015

Gi2C Group specializes in connecting China and the global community through professional internships in China's two major cities Beijing and Shanghai. We are now looking for hard-working, and reliable students and graduates for our international internship program in China.<br /> <br /> 
★ Why suffer in the West when you can prosper in the East as confirmed by the BBC and Forbes magazine.

<br /> <br /> Through partnerships with a variety of companies, we provide students, graduates and young professionals the opportunity to further their personal and professional development in a dynamic international setting. The wealth of skills and knowledge gained from our overseas work experience programs will enhance your CV and provide you the edge you need to land your dream job. 

<br /> <br /> China is a fascinating place in which to work and live, culturally, linguistically, and socially. Gi2C international internship program runs for 1, 2, and 3 months throughout the year across the most exciting industry sectors in China. This unique international experience allows participants to gain an insight into Chinese business culture, meet industry leaders, and build professional networks.

<br /> <br /> During the China Internship Program you will be working in an International or Chinese company located in Beijing or Shanghai, where you will be required to work both independently and as part of a team.

<br /> <br /> ► OUR WEBSITE: http://www.gi2c.org/internship-in-china-15.html<br /> <br /> Gi2C Internship Programs last from one to three months in a sector of your choice:<br /> <br /> • Finance <br /> • Marketing, PR & Advertising<br /> • International Business & Consulting<br /> • Architecture and Interior design<br /> • Hotels and Tourism<br /> • International Trade<br /> • NGOs & Charities<br /> • Legal <br /> • Pharmaceuticals<br /> • Arts<br /> • IT<br /> • Graphic Design<br /> • Green-Technology and many more. <br /> <br /> Typical daily tasks include conducting research, writing reports, giving presentations, working in teams on strategy, accompanying colleagues on client meetings and business administration.

<br /> <br /> This is an incredible opportunity to gain excellent professional experience and key transferable skills in one of the world’s most important and fastest-growing economies.

<br /> <br /> Approximately 40% of interns will receive genuine job offers at the conclusion of their internship based on their work habits and job performance.<br /> <br /> • Please note: Chinese language skills are not necessary, fluent English is the only language requirement. <br /> <br /> ------------------
<br /> ► To Apply: http://www.gi2c.org/internship-in-china-15.html<br /> 
------------------ <br /> <br /> • Send your current Resume or CV. Shortlisted candidates will be contacted within 72 hours if qualified.<br /> <br /> PLEASE CLICK "APPLY" TODAY AND COMPLETE YOUR APPLICATION ONLINE]]>
http://www.toplanguagejobs.co.uk/job/3846051/INTERNATIONAL-INTERNSHIP-PROGRAM-IN-CHINA-Beijing-Shanghai
Global Contact Centre Agent - Manchester - Dutch speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Dutch
Posted: 22nd May 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Dutch<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622322/Global-Contact-Centre-Agent-Manchester-Dutch-speaker
Dutch speaking Hotel Agent Salary: Competitive
Location: Czech Republic, Praha
Languages: English, Dutch
Posted: 22nd May 2015

About Expedia, <br /> <br /> The world’s largest online travel retailer for Air, Cruise, Hotel and Vacation Packages including a portfolio of brands: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia, Inc.’s companies operate more than 50 global sites in Europe, North America, South America, Middle East, Africa and Asia Pacific. <br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners). <br /> <br /> Responsibilities:<br /> • Enthusiastic customer service for global inbound/outbound phone support <br /> • Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution. <br /> • Versatile in managing multiple software programs while conversing with all types of support staff.<br /> • Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.<br /> • Strong, proactive follow-up skills and be able to administer and support Travel Policies.<br /> • Maintain strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhere to defined procedures, standards and performance expectations.<br /> • Analyze, diagnose and deliver known solutions to complex challenges.<br /> <br /> Requirements:<br /> • Fluent proficiency & comprehension in Dutch + English is required<br /> • Results-oriented individual<br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis <br /> • Strong Passion for Customer Service.<br /> • Responds effectively under stressful situations <br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> • Strong ability to multi-task while effectively communicating with partners/customers <br /> <br /> Experience & Education:<br /> • One year or more of solid customer service experience providing support and/or help.<br /> • Travel industry background with customer service support experience (preferred) <br /> • Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way <br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience <br /> • Familiar with accounting terms and further financial operations will be an asset <br /> • Ownership and problem resolution a must.<br /> • Keen eye for detail and high level of accuracy.<br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> • Excellent time-management, organizational, and prioritization skills.<br /> • Experience with Microsoft Office products and various call center support programs.<br /> • High School Diploma, University Degree. Some college preferred.<br /> <br /> We offer:<br /> <br /> • Excellent working environment <br /> • Participation on brand new department implementation <br /> • Motivational Salary package <br /> • Interesting Benefit package <br /> • Leisure Travel Reimbursement Benefit <br /> • Significant discounts on hotels worldwide <br /> • Annual Prague Public Transport Pass <br /> • Meal vouchers <br /> • 5 weeks vacation <br /> • Private healthcare <br /> • Pension Plan <br /> • Wellness and Fitness Reimbursement Benefit<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4475482/Dutch-speaking-Hotel-Agent
Content Editor - English, Arabic and French Speaking Salary: Competitive + Excellent Benefits
Location: United Arab Emirates, Newcastle Upon Tyne
Languages: Arabic, English, French
Posted: 22nd May 2015

Introduction to the role<br /> Expedia are hiring a team of Lodging Content Associates to join a newly formed team in Dubai which is responsible for content in the region of the United Arab Emirates, Middle East and Indian Ocean. In this role, you will support the quality and accuracy of content for hotel partners on Expedia, Hotels.com, and Venere brand websites. You will be responsible for onboarding newly affiliated hotels, adding property amenities, photos, star ratings, and hotel data.<br /> Responsibilities: <br /> <br /> Successful candidates will complete work to program standards, while working and communicating with sales teams (Market Managers), hoteliers, and colleagues from content, media, star ratings, data management, and localization teams. Successful Candidates will possess solid customer-service skills and be able to interact clearly and professionally with partners by email and telephone. Candidates will need to successfully pass a comprehensive content test inclusive of writing and editing test samples. This is a full-time and onsite position in the Dubai offices of Expedia, Inc. Please apply only if you feel you will fit in with a strong team whose members are exceptionally conscientious, hardworking, and thorough. <br /> <br /> • Help create new hotel content and perform ongoing maintenance of hotel content by capturing and confirming data about property amenities, on-site services, and contact information. This may be performed in local language or English and involves calling the hotel to gather information as well as using a checklist to ensure requisite data is gathered. <br /> • Edit existing hotel content in English, including paragraphs, amenities, and photos; address change requests, clarifying details, when necessary, while adhering to style guidelines, defined processes, classifications, and image standards; call the hotel to gather information; and answer a checklist of questions about the property <br /> • Assign star ratings within star rating criteria guidelines, and categorizing by themes and structure types <br /> • Solidly understand different lodging/property types in the travel industry and the differing services and amenities featured <br /> • Make decisions and apply content appropriately following defined processes and classifications <br /> • Acquire photos through web scraping and contacting hotels; moderate and load photos; classify photos per criteria <br /> • Work efficiently towards daily targets and team metrics (due dates); complete all work to program standards as defined for each process; focus on continuous improvement <br /> • Train hotel partners on tools and processes that will optimize their products on our sites <br /> • Provide project support for other content tasks, as assigned<br /> This fast-paced role offers a great opportunity for goal and process-driven people with a fine eye for detail to work on one of Expedia’s exciting strategic initiatives. <br /> Work Experience and Requirements:<br /> • Bachelor’s degree in Business, Hospitality/Hotel Management, or English/Communications<br /> • Hotel-industry experience required<br /> • 2 years of content experience at an e-commerce site is a plus <br /> • Fluency in English and at least 1 of the following languages: Arabic and French<br /> Key Skills:<br /> • Arabic or French native speaker or equivalent; fluency in English required.<br /> • Thorough understanding of the hotel industry and differing amenities that appear in different types of hotel product<br /> • Excellent writing, spelling, and grammar skills in English Arabic and French with strong attention to detail, speed, and accuracy<br /> • Ability to learn quickly and ask good questions<br /> • Able to complete work to program standards by making independent decisions by applying definitions & criteria <br /> • Knowledge of photo production, aesthetics and digital media a plus<br /> • Excellent ability to work and learn independently, as well as collaborate with larger teams<br /> • Excellent telephone manner<br /> • Fluency with Internet and online search; ability to learn new software, tools, and technical processes quickly <br /> • Excellent organizational, time-management, and quality-control abilities <br /> • Open communication with colleagues to share best practices and flexibility to adhere to process improvements<br /> • Proven ability to resolve a high volume of work in a deadline-driven environment or work queue<br /> • Proficiency in Microsoft Word, Excel, Outlook required; experience with Access a plus<br /> • Experience working with SharePoint, Salesforce, and content management tools a plus <br /> • Editorial or content experience at an e-commerce site a plus<br /> <br /> About Expedia Inc.<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> <br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. <br /> <br /> The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to hundreds of thousands of hotels, hundreds of airlines, tour operators, car rental companies and destination services supply partners.<br /> <br /> About Lodging Partner Services (LPS)<br /> <br /> Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers. <br /> <br /> As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing). <br /> <br /> We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization. <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5253662/Content-Editor-English-Arabic-and-French-Speaking
International Internships Abroad & Work Experience - Gi2C Group Salary: Program Fee: from $998 ~ $3698 US dollars
Location: China, Beijing and Shanghai
Languages: English, Cantonese, French, German, Russian, Spanish
Posted: 22nd May 2015

Since 2008 Gi2C Group have placed over 3000 students, graduates and young professionals like you with some of the best international and local companies.
We are now looking for hard-working, and reliable students and graduates for our International Internship Program.<br /> <br /> 
► “THINK GLOBAL - WORK GLOBAL!” - Yuri Khlystov<br /> <br /> ► Visit the Website: http://www.gi2c.org/internship-in-china-15.html<br /> <br /> Through partnerships with a variety of companies, we provide students, graduates and young professionals the opportunity to further their personal and professional development in a dynamic international setting. The wealth of skills and knowledge gained from our overseas work experience programs will enhance your CV and provide you the edge you need to land your dream job. <br /> <br /> ---------------------------------
<br /> ► Available Industries:
<br /> ---------------------------------<br /> <br /> ① Accounting<br /> ② Finance 
<br /> ③ Marketing
<br /> ④ Business
<br /> ⑤ Architecture
<br /> ⑥ Graphic Design
<br /> ⑦ Arts 
<br /> ⑧ Hotels
<br /> ⑨ Investment Banking 
<br /> ⑩ Communication & Consulting
<br /> ⑪ NGO
<br /> ⑫ Public Relations
<br /> ⑬ Travel & Tourism
<br /> ⑭ Web Design
<br /> ⑮ IT
<br /> ⑯ Media/Broadcasting<br /> and some other available here: http://www.gi2c.org/internship-in-china-15.html<br /> <br /> ------------------
<br /> ► To Apply:
<br /> ------------------<br /> <br /> • Send your current Resume or CV with color photo<br /> • Shortlisted candidates will be contacted within 72 hours if qualified.<br /> <br /> To Apply Press the >>> Apply Button <<< ]]>
http://www.toplanguagejobs.co.uk/job/3845461/International-Internships-Abroad-Work-Experience-Gi2C-Group
Global Contact Centre Agent - Manchester - Russian speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Russian
Posted: 22nd May 2015

JOB SUMMARY<br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career, <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Russian<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622312/Global-Contact-Centre-Agent-Manchester-Russian-speaker
Italian Speaking Customer Advisor Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Italian
Posted: 22nd May 2015

Italian speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Italian (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962692/Italian-Speaking-Customer-Advisor
Global Contact Centre Agent - Manchester - Japanese speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Japanese
Posted: 22nd May 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Japanese<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622302/Global-Contact-Centre-Agent-Manchester-Japanese-speaker
Greek Speaking Hotel Agent Salary: Competitive
Location: Czech Republic, Praha
Languages: English, Greek
Posted: 22nd May 2015

About Expedia, <br /> <br /> The world’s largest online travel retailer for Air, Cruise, Hotel and Vacation Packages including a portfolio of brands: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia, Inc.’s companies operate more than 50 global sites in Europe, North America, South America, Middle East, Africa and Asia Pacific.<br /> <br /> Expedia, is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners).<br /> <br /> Responsibilities:<br /> <br /> • Enthusiastic customer service for global inbound/outbound phone support <br /> • Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution. <br /> • Versatile in managing multiple software programs while conversing with all types of support staff.<br /> • Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.<br /> • Strong, proactive follow-up skills and be able to administer and support Travel Policies.<br /> • Maintain strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhere to defined procedures, standards and performance expectations.<br /> • Analyze, diagnose and deliver known solutions to complex challenges.<br /> <br /> Requirements:<br /> <br /> • Fluent proficiency & comprehension in Greek + English is required<br /> • Results-oriented individual<br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis <br /> • Strong Passion for Customer Service.<br /> • Responds effectively under stressful situations <br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> • Strong ability to multi-task while effectively communicating with partners/customers<br /> <br /> Experience & Education:<br /> <br /> • One year or more of solid customer service experience providing support and/or help.<br /> • Travel industry background with customer service support experience (preferred) <br /> • Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way <br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience <br /> • Familiar with accounting terms and further financial operations will be an asset <br /> • Ownership and problem resolution a must.<br /> • Keen eye for detail and high level of accuracy.<br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> • Excellent time-management, organizational, and prioritization skills.<br /> • Experience with Microsoft Office products and various call center support programs.<br /> • High School Diploma, University Degree. Some college preferred.<br /> <br /> About Expedia, <br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4493362/Greek-Speaking-Hotel-Agent
German speaking hotel agent Salary: Competitive
Location: Czech Republic, Praha
Languages: English, German
Posted: 22nd May 2015

About Expedia<br /> <br /> The world’s largest online travel retailer for Air, Cruise, Hotel and Vacation Packages including a portfolio of brands: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia's companies operate more than 50 global sites in Europe, North America, South America, Middle East, Africa and Asia Pacific.<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners).<br /> <br /> Responsibilities:<br /> <br /> •Enthusiastic customer service for global inbound/outbound phone support<br /> •Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution.<br /> •Versatile in managing multiple software programs while conversing with all types of support staff.<br /> •Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.<br /> •Strong, proactive follow-up skills and be able to administer and support Travel Policies.<br /> •Maintain strong vendor relations with a positive attitude and outgoing nature.<br /> •Adhere to defined procedures, standards and performance expectations.<br /> •Analyze, diagnose and deliver known solutions to complex challenges.<br /> <br /> Requirements:<br /> <br /> •Fluent proficiency & comprehension in German and English is required<br /> •Results-oriented individual<br /> •Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis<br /> •Strong Passion for Customer Service.<br /> •Responds effectively under stressful situations<br /> •Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> •Strong ability to multi-task while effectively communicating with partners/customers<br /> <br /> Experience & Education:<br /> <br /> •One year or more of solid customer service experience providing support and/or help.<br /> •Travel industry background with customer service support experience (preferred)<br /> •Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way <br /> •Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience<br /> •Familiar with accounting terms and further financial operations will be an asset<br /> •Ownership and problem resolution a must.<br /> •Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> •The ability to communicate effectively at all levels from executive management to individual contributor.<br /> •The ability to work unsupervised and make independent work related decisions.<br /> •Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> •Experience with Microsoft Office products and various call center support programs.<br /> •High School Diploma, University Degree. Some college preferred<br /> •Keen eye for detail and high level of accuracy.<br /> •Excellent time-management, organizational, and prioritization skills.<br /> <br /> About Expedia<br /> Our mission is to revolutionize travel through the power of technology.<br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4475502/German-speaking-hotel-agent
Voice Engineer – Voice Operations Salary: Competitive
Location: Czech Republic, Praha
Languages: English, French
Posted: 22nd May 2015

Role:<br /> <br /> The role requires someone who has experience working across an environment of approximately 14,570 full-time and part-time employees worldwide. The key technologies deployed are Avaya for corporate telephony, Avaya and Cisco for contact centre and NICE for call recording and the successful candidate should have experience of all. Additional the successful candidate should have knowledge of the interworking and the relationships of servers, networking, applications and telecom technologies. This will allow for them to understand the links required while implementing and supporting solutions.<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> Design<br /> <br /> • Ability to review and critique design documentation<br /> <br /> • Support the architecture team in gathering business requirements<br /> <br /> • Provide input to cost/benefit analysis on intermediate projects<br /> <br /> Transition<br /> <br /> • Collaborate in the planning, design, development, and deployment of ACD Call Vectoring, VDN, toll free and IVR routing<br /> <br /> • Collaborate in the planning, design, development, and deployment of IVR, Call back and Screen Pop enhancements<br /> <br /> • Collaborate in the planning, design, development, and deployment of Call Server, Gateway, Stations, Trunks and Avaya Communications Manager<br /> <br /> • Attending project meetings as required<br /> <br /> Operate<br /> <br /> • Support all contact center technologies (Avaya ACD, CMS, Experience Portal, IVR, Call Back, Screen Pops, ACCCM, One-X Agent Central Manager, One-X Agent, System Manager, Session Manager, Verizon Network Manager, NICE Call Recording and Screen Capture)<br /> <br /> • Diagnose and troubleshoot problems with existing telecom applications.<br /> <br /> • Find fixes and patches for issues identified and coordinate the hardening of infrastructure.<br /> <br /> • Prepare and deliver CMS reports<br /> <br /> • Provide orientation and training to end users for all modified and new systems.<br /> <br /> • Support the standard reporting needs of the organization and provide standard methods of accessing all telecom reporting data.<br /> <br /> • Create reports to ensure system is working as expected and performing appropriately.<br /> <br /> • 2nd/ 3rd line troubleshooting<br /> <br /> • Extensive Avaya IP Office installation, commissioning and technical support experience.<br /> <br /> • Being the 'face' of the business when visiting sites<br /> <br /> • Familiar with WAN/LAN and SIP technologies<br /> <br /> • Configuration, monitoring and fault finding - routers and data switches<br /> <br /> • Troubleshoot straightforward voice problems independently by investigating underlying problems<br /> <br /> • Participate in peer review of changes to the voice infrastructure<br /> <br /> • Evaluate, implement and monitor incoming voice change requests<br /> <br /> • Monitor and respond to voice incidents, triage and resolve the problem<br /> <br /> • Perform quarterly proactive voice testing to ensure proper functioning and reliability of the voice infrastructure<br /> <br /> • Conduct network studies and performance analyses and recommend changes<br /> <br /> • Called upon to ensure network documentation and network schematics are correct and up to date<br /> <br /> • Act as Voice lead in researching, identifying, analyzing, resolving problems, and implementing solutions and/or enhancements.<br /> <br /> • Make recommendations based on problem research and analysis.<br /> <br /> • Interface frequently with cross discipline support teams – network, server, facilities - to provide seamless voice operations<br /> <br /> General<br /> <br /> • Take charge of technical issues within the local team<br /> <br /> • Candidate should be able to work non-standard business hours<br /> <br /> • Possibility of being on call over weekends outside of standard business hours<br /> <br /> • In the event of an emergency you will be expected to participate in supporting the resolution outside of core business hours<br /> <br /> • Defining new global processes and restructuring the existing processes.<br /> <br /> <br /> <br /> Knowledge & Experience:<br /> <br /> <br /> <br /> Mandatory<br /> <br /> • Strong experience in IP Telephony<br /> <br /> • Excellent English communication skills both orally and written are prerequisite<br /> <br /> • Experience of using Microsoft suite – Visio, Word, Excel, PowerPoint<br /> <br /> • Knowledge of Avaya Telephone systems (CM 4 to CM 6.3)<br /> <br /> • Knowledge of CMS Supervisor Reporting Software<br /> <br /> • Knowledge of TCP/IP fundamentals & Networking Technologies and their application in a business environment<br /> <br /> • Basic Cisco network (Cisco certification a plus)<br /> <br /> • Basic Linux Knowledge<br /> <br /> • Basic SIP<br /> <br /> • Basic low voltage wiring knowledge<br /> <br /> • Knowledge of voice circuit provisioning<br /> <br /> • Knowledge on Tie trunks, CO, ISDN PRI/BRI, T1/E1, IP, SIP trunks<br /> <br /> • A strong work ethic<br /> <br /> • Ideal candidate would be a Self-Starter interested in sharing their insight and experience in an effort to build a World Class voice team<br /> <br /> • Bachelor's degree in Computer Science, IT, or equivalent. Equivalent work experience acceptable in place of a degree<br /> <br /> • Basic understanding of ITIL concepts (Service Desk, Incident Management, Problem Management, and Change Management) would be beneficial<br /> <br /> Desired<br /> <br /> • Experience of NICE call recording is an advantage<br /> <br /> • Nectar monitoring or alternative voice monitoring tool like Prognosis<br /> <br /> • ServiceNow<br /> <br /> • ITIL foundation certification<br /> <br /> • ACD Routing<br /> <br /> • One-X Agent Soft Application<br /> <br /> • ACM with One-X Agent Central Management Server & AD Integration - AD integration 2015 offering<br /> <br /> • IVR Technology<br /> <br /> • INI IVR application<br /> <br /> • INI Virtual hold<br /> <br /> • Screen Pop via One-X Agent & Egencia Agent Tool Bar (home grown CRM)<br /> <br /> • AES integration servers for IVR and NICE<br /> <br /> • Microsoft integration experience<br /> <br /> • French language skills]]>
http://www.toplanguagejobs.co.uk/job/4475562/Voice-Engineer-%E2%80%93-Voice-Operations
Japanese Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, Japanese
Posted: 22nd May 2015

Japanese speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Japanese (verbal and written)<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962472/Japanese-Speaking-Customer-Advisor
Dutch Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M33JZ
Languages: English, Dutch
Posted: 22nd May 2015

Dutch Speaking Customer Advisor <br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Dutch (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962432/Dutch-Speaking-Customer-Advisor
German Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, German
Posted: 22nd May 2015

German Speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in German (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962392/German-Speaking-Customer-Advisor
Global Contact Centre Agent - Manchester - German Speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, German
Posted: 22nd May 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and German<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622092/Global-Contact-Centre-Agent-Manchester-German-Speaker
German speaking Hotel Partner Agent Salary: Competitive
Location: Czech Republic, Praha
Languages: English, German
Posted: 22nd May 2015

Lodging Partner Associate I<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.<br /> <br /> You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.<br /> <br /> At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.<br /> <br /> Your key responsibilities will include: <br /> <br /> • Responding to inventory management inquiries.<br /> • Contacting lodging partners to resolve issues (questions, changes, etc.).<br /> • Proactively call lodging partners to resolve any anticipated future issues.<br /> • Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.<br /> • Providing supplier self-service support and maintenance.<br /> • Maintaining strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhering to defined procedures, standards and performance expectations.<br /> <br /> Experience, skills and education:<br /> <br /> • Fluent proficiency & comprehension in German & English is required<br /> • (High School Diploma, University Degree. Some college preferred)<br /> • Experience in customer service oriented industry.<br /> • Hotel/Travel -industry experience preferred.<br /> • Experience with Microsoft Office products and various call centre support programs.<br /> <br /> Core competencies:<br /> <br /> Drive for Results <br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.<br /> • Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.<br /> • Results-oriented individual who will take ownership of problem resolution.<br /> • Excellent time-management, organizational, multi-task and prioritization skills.<br /> <br /> Written & Spoken Communications <br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • Keen eye for detail and high level of accuracy.<br /> <br /> Listening <br /> • Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding. <br /> Work Effectively with Superiors & Peers <br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> <br /> Analytical Problem Solving & Decision-Making <br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.<br /> <br /> In return, you become part of high performing team with career opportunities… (add EVP)<br /> <br /> <br /> About Lodging Partner Services (LPS)<br /> <br /> Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers.<br /> <br /> As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).<br /> <br /> We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization.<br /> <br /> We Bring You the World.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5214982/German-speaking-Hotel-Partner-Agent
International Graduate Scheme/Program - Gi2C Group Salary: Program Fee: from $998 ~ $3698 US dollars
Location: China, Beijing and Shanghai
Languages: English, Cantonese, French, German, Mandarin, Russian, Spanish
Posted: 22nd May 2015

Gi2C Group specializes in bridging the gap between China and the global community through graduate schemes and internships with International and local companies in China's two major cities Beijing and Shanghai. We are now looking for dedicated, and reliable students and graduates for our international internship program in China.<br /> <br /> 
► "Think Global – Work Global" – Yuri Khlystov<br /> <br /> In collaboration with our various companies, we offer a chance of a lifetime for students, graduates and young professionals to build a unique professional profile that will enhance their personal and professional development in a vibrant international setting. You will be able to enrich your abilities and knowledge from our overseas work experience programs. Gaining an added edge that will bolster your CV and provide you that extra push you need to land your dream job.<br /> <br /> China is quickly become a world leader making it the ideal place in which to work and live, culturally, linguistically, and socially. Gi2C international Graduate Scheme/Program has placements throughout the year across the most exciting industry sectors in China. This unique international experience allows participants to gain an insight into Chinese business culture, meet industry leaders, and build professional networks.<br /> <br /> During the China Internship Program you will be working in an International or Chinese company located in Beijing or Shanghai, where you will be required to work both independently and as part of a team. Gi2C Internship Programs last from one to three months in a sector of your choice:<br /> <br /> • Finance <br /> • Marketing, PR & Advertising<br /> • International Business & Consulting<br /> • Architecture and Interior design<br /> • Hotels and Tourism<br /> • International Trade<br /> • NGOs & Charities<br /> • Legal <br /> • Pharmaceuticals<br /> • Arts,<br /> • IT,<br /> • Graphic Design<br /> • Green-Technology and many more.<br /> <br /> Typical daily tasks include conducting research, writing reports, giving presentations, working in teams on strategy, accompanying colleagues on client meetings and business administration.

This is an incredible opportunity to gain excellent professional experience and key transferable skills in one of the world’s most important and fastest-growing economies.

<br /> <br /> Approximately 40% of interns will receive genuine job offers at the conclusion of their internship based on their work habits and job performance.<br /> <br /> • Please note: Chinese language skills are not necessary, fluent English is the only language requirement.
<br /> <br /> ------------------
<br /> ► To Apply:<br /> ------------------<br /> <br /> • Send your current Resume or CV with color photo<br /> • Shortlisted candidates will be contacted within 72 hours if qualified.<br /> <br /> To Apply Press the >>> Apply Button <<< ]]>
http://www.toplanguagejobs.co.uk/job/3845721/International-Graduate-Scheme-Program-Gi2C-Group
Portuguese (Brazilian) speaking customer advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Portuguese
Posted: 22nd May 2015

Portuguese Brazilian speaking Customer Advisor (Night Shift)<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in Brazilian Portuguese (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962482/Portuguese-Brazilian-speaking-customer-advisor
Swedish Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Swedish
Posted: 22nd May 2015

Swedish Speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Swedish Speaking Customer Service Executives to join our international team in March & April 2015.<br /> <br /> As a Swedish Speaking Customer Service Executive at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> <br /> Main responsibilities:<br /> <br /> Deliver a high level of customer service by:<br /> answering questions from our Swedish speaking customers while they’re browsing our website<br /> helping each customer find their ideal car<br /> dealing with enquiries between booking and pick-up<br /> answering questions after the rental has finished<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone<br /> <br /> <br /> Our ideal candidate:<br /> <br /> Is passionate about providing the best possible customer experience, every time<br /> Takes responsibility for and ownership of their work<br /> Fluent in English as well as Swedish, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential<br /> Has superb problem-solving skills<br /> Has the flexibility to work the designated shifts<br /> Has a valid UK work permit<br /> <br /> <br /> What rentalcars.com will offer you:<br /> <br /> Full-time (4-week) paid training<br /> Work schedules provided 4-6 weeks in advance<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop and advance<br /> Performance based bonus plan<br /> Paid holiday time<br /> Pension scheme<br /> A variety of “people perks”: unlimited hot & cold beverages, discounts for a wide range of restaurants, entertainment venues and leisure, social events, free eye tests, childcare vouchers, cash for employee referrals, paid induction training, on-going learning & development, rewards for length of service/special birthdays, new arrivals, milestones and special car hire rates for you, your family & your friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/5252142/Swedish-Speaking-Customer-Advisor
French Speaking Customer Advisor Salary: Competitive Basic + Bonus + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, French
Posted: 22nd May 2015

French speaking Customer Advisor<br /> <br /> As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Customer Advisors to join our international team.<br /> <br /> As a Customer Advisor at rentalcars.com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world. <br /> <br /> We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.<br /> <br /> Main responsibilities<br /> <br /> Deliver a high level of customer service by:<br /> Answering questions while they’re browsing our website.<br /> Helping each customer find their ideal car.<br /> Dealing with enquiries between booking and pick-up.<br /> Answering questions after the rental has finished.<br /> Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.<br /> <br /> Our ideal candidate<br /> <br /> Is passionate about providing the best possible customer experience, every time.<br /> Takes responsibility for and ownership of their work.<br /> Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.<br /> Have superb problem-solving skills and the flexibility to work the designated shifts.<br /> Has a valid UK work permit.<br /> Fluent in French (verbal and written).<br /> <br /> What rentalcars.com will offer you<br /> <br /> Paid 4 week induction training.<br /> Work schedules provided 4-6 weeks in advance.<br /> International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).<br /> Fantastic feeling of community in our vibrant office in central Manchester.<br /> Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.<br /> Performance based bonus plan.<br /> Paid holiday time (30 days including statutory public holidays, which increases with service).<br /> Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.<br /> Pension scheme.<br /> A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!]]>
http://www.toplanguagejobs.co.uk/job/4962862/French-Speaking-Customer-Advisor
Hotel Agent EMEA languages - multiple openings January 2015 Salary: Competitive
Location: Czech Republic, Praha
Languages: English, Dutch, French, German, Italian, Spanish, Greek, Turkish
Posted: 22nd May 2015

About Expedia<br /> <br /> The world’s largest online travel retailer for Air, Cruise, Hotel and Vacation Packages including a portfolio of brands: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia's companies operate more than 50 global sites in Europe, North America, South America, Middle East, Africa and Asia Pacific.<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners).<br /> <br /> Responsibilities:<br /> <br /> •Enthusiastic customer service for global inbound/outbound phone support <br /> •Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution. <br /> •Versatile in managing multiple software programs while conversing with all types of support staff. <br /> •Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications. <br /> •Strong, proactive follow-up skills and be able to administer and support Travel Policies. <br /> •Maintain strong vendor relations with a positive attitude and outgoing nature. <br /> •Adhere to defined procedures, standards and performance expectations. <br /> •Analyze, diagnose and deliver known solutions to complex challenges. <br /> <br /> Requirements:<br /> <br /> •Fluent proficiency & comprehension in English + Italian/ German/ French/ Dutch/ Spanish/ Greek/ Turkish <br /> •Results-oriented individual <br /> •Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis <br /> •Strong Passion for Customer Service <br /> •Responds effectively under stressful situations <br /> •Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business <br /> •Strong ability to multi-task while effectively communicating with partners/customers <br /> Experience & Education:<br /> <br /> •One year or more of solid customer service experience providing support and/or help. <br /> •Travel industry background with customer service support experience (preferred) <br /> •Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way. <br /> •Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience. <br /> •Familiar with accounting terms and further financial operations will be an asset. <br /> •Ownership and problem resolution a must. <br /> •Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication. <br /> •The ability to communicate effectively at all levels from executive management to individual contributor. <br /> •The ability to work unsupervised and make independent work related decisions. <br /> •Flexibility and willingness to assist where and when needed and directed by your supervisor. <br /> •Experience with Microsoft Office products and various call center support programs. <br /> •High School Diploma, University Degree. Some college preferred. <br /> •Keen eye for detail and high level of accuracy. <br /> •Excellent time-management, organizational, and prioritization skills. <br /> <br /> About Expedia<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.]]>
http://www.toplanguagejobs.co.uk/job/4550242/Hotel-Agent-EMEA-languages-multiple-openings-January-2015
German Speaking Concierge Service Specialist Salary: Competitive Salary + Shift Allowance + Relocation Assistance + Development Opportunities + Generous Range of Benefits
Location: United Kingdom, East Anglia, Cambridgeshire
Languages: English, German
Posted: 18th May 2015

WhiteConcierge provides a global concierge service for the world’s leading banks and credit card companies. They operate on a 24/7 basis in 4 languages, serving their customer base. <br /> <br /> The successful candidate will be dealing with some extraordinary requests on behalf of some demanding customers. Whatever a customer needs and wherever they are in the world (provided it is legal and ethical), you will be expected to deliver solutions to delight them.<br /> <br /> As a Concierge Service Specialist you will be responsible for providing world class customer service. You will be responsible for taking personal ownership for researching and delivering customer focused tailor made solutions. <br /> <br /> KEY RESPONSIBILTIES:<br /> • Answering incoming calls in either German & English<br /> • Managing incoming requests from VIP clients in a timely manner<br /> • Ensuring quality service is delivered and targets are met<br /> • Share knowledge on travel destinations, special interests, events and suppliers <br /> • Recording accurate customer records <br /> <br /> THE CANDIDATE: We are looking for German / English speaking concierge service specialists who have an incredible passion and drive for perfection. <br /> <br /> You must be a team player with the ability to multitask and effectively manage your time, whilst delivering exceptional customer service. <br /> <br /> Key Experience preferred for the role:-<br /> • Fluency in English & German to Native Level (C1/C2) - verbal and written communication<br /> • Strong customer service skills <br /> • Excellent telephone manner and interpersonal skills<br /> • Excellent organisational and time management skills<br /> • Proficient IT skills <br /> <br /> WORKING HOURS: Monday to Friday working 1 weekend in 3 1330 - 2130, Monday to Friday working 1 weekend in 3 0730 - 1530<br /> <br /> START DATE: May 2015<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4077572/German-Speaking-Concierge-Service-Specialist
German speaking Customer Service Advisor Salary: 7.71 per hour
Location: United Kingdom, North West, Merseyside, L3 9QJ
Languages: English, German
Posted: 29th Apr 2015

An opportunity to work for a leading provider of Contact Centre services and to be part of the growth and success of this multi-national team. As a fluent / proficient German/English speaker, with a strong background in customer services and a focus on customer care, you will have the responsibility of handling customer feedback across a number of communication channels. This a high pressure & challenging call centre that requires full flexibility for our 24 hour 7 days a week rota.<br /> <br /> <br /> Your responsibilities: <br /> • The handling of claims and complaints via written correspondence and over the phone. <br /> • Providing professional, accomplished communication to a wide range of customers. <br /> • Investigating claims background and devising suitable solutions with a high customer focus. <br /> <br /> <br /> <br /> Your profile: <br /> • Have excellent communications skills with particular emphasis on written correspondence. <br /> • Speak German/English with a fluent/proficient level and enjoy working on a multi-national team. <br /> • Have previous working experience in a customer care environment. <br /> • Consider it a challenge to positively influence long-term customer satisfaction in your daily work. <br /> • Work independently and in a structured way and are able to take decisions based on your own research findings. <br /> • Are Flexible with regards to working hours, motivated and goal-driven and take on responsibility for your work. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/5153072/German-speaking-Customer-Service-Advisor
Spanish speaking customer support Salary: Attractive
Location: Greece, Athens
Languages: English, Spanish
Posted: 14th May 2015

Our client, a classified BPO - Business Process Outsourcing company - is looking for Spanish Speaking people to work in an International Environment in their office in sunny Athens, Greece.. <br /> <br /> The main duties will be:<br /> <br /> • Deliver multilingual communications across a wide variety of channels, aided by automation<br /> • Manage and coordinate corrective action processes<br /> • Provide customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environment<br /> • Offer rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution<br /> • Problem solving/Complaint Handling<br /> • To provide a top level of customer service via your native language and on occasion English as well. This communication is through a variety of channels such as emails, phone calls and live chats<br /> <br /> <br /> The company is offering a relocation package and provide a very good service to their employees (a company doctor, social events, product discounts, paid training, extra overtime paid, free Greek classes, on site canteen, free outdoor activities,..)<br /> <br /> Requirement:<br /> <br /> - To speak Spanish as a native level and be fluent in English<br /> - Having some experiences in customer service<br /> - Being motivated and willing to work in an international environment<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5229422/Spanish-speaking-customer-support
French speaking Customer Support Representative Salary: Attractive
Location: Greece, Athens
Languages: English, French
Posted: 14th May 2015

Our client, a classified BPO - Business Process Outsourcing company - is looking for French Speaking people to work in an International Environment in their office in sunny Athens, Greece.. <br /> <br /> The main duties will be:<br /> <br /> • Deliver multilingual communications across a wide variety of channels, aided by automation<br /> • Manage and coordinate corrective action processes<br /> • Provide customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environment<br /> • Offer rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution<br /> • Problem solving/Complaint Handling<br /> • To provide a top level of customer service via your native language and on occasion English as well. This communication is through a variety of channels such as emails, phone calls and live chats<br /> <br /> <br /> The company is offering a relocation package and provide a very good service to their employees (a company doctor, social events, product discounts, paid training, extra overtime paid, free Greek classes, on site canteen, free outdoor activities,..)<br /> <br /> Requirement:<br /> <br /> - To speak French as a native level and be fluent in English<br /> - Having some experiences in customer service<br /> - Being motivated and willing to work in an international environment<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5229332/French-speaking-Customer-Support-Representative
German and English Speakers needed in Brno - CS - Relocation package Salary: Attractive Salary + Relocation Package + Visa Assistance
Location: Czech Republic, Jihomoravsky, Brno, Brno
Languages: English, German
Posted: 23rd May 2015

Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> The interview process will be done by Skype and phone for candidates that are outside the Czech Republic.<br /> <br /> Location: Brno (Czech Republic)<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + We can help with visa for non EU nationals.<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution <br /> for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates) <br /> <br /> If you feel that you possess the relevant attributes and experience to join our dynamic team please contact Ana enclosing a copy of your up to date CV!<br /> <br /> Direct contact number: 00353 1894 3033<br /> <br /> anad@mgirecruitment.com<br /> <br /> Do you think that one of your friends might be suitable for this position? Refer to us and you can win 150 Euro!<br /> <br /> If you want to find out more vacancies you are welcome to visit our website www.mgirecruitment.com or on our Facebook page www.facebook.com/mgirecruitment.]]>
http://www.toplanguagejobs.co.uk/job/4748792/German-and-English-Speakers-needed-in-Brno-CS-Relocation-package
German speaking Customer Service Representative Salary: Attractive
Location: Greece, Athens
Languages: English, German
Posted: 14th May 2015

Our client, a classified BPO - Business Process Outsourcing company - is looking for German Speaking people to work in an International Environment in their office in sunny Athens,Greece.. <br /> <br /> The main duties will be:<br /> <br /> • Deliver multilingual communications across a wide variety of channels, aided by automation<br /> • Manage and coordinate corrective action processes<br /> • Provide customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environment<br /> • Offer rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution<br /> • Problem solving/Complaint Handling<br /> • To provide a top level of customer service via your native language and on occasion English as well. This communication is through a variety of channels such as emails, phone calls and live chats<br /> <br /> <br /> The company is offering a relocation package and provide a very good service to their employees (a company doctor, social events, product discounts, paid training, extra overtime paid, free Greek classes, on site canteen, free outdoor activities,..)<br /> <br /> Requirement:<br /> <br /> - To be fluent in German and in English<br /> - Having some experiences in customer service<br /> - Being motivated and willing to work in an international environment<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5229502/German-speaking-Customer-Service-Representative
German Speakers? Work for a famous Airline company / Czech Republic - Customer care Salary: Attractive salary + Relocation Package
Location: Czech Republic, Jihomoravsky, Brno, Brno
Languages: English, German
Posted: 23rd May 2015

Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> The interview process will be done by Skype and phone for candidates that are outside the Czech Republic.<br /> <br /> Location: Brno (Czech Republic)<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hotel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + We can help with visa for non EU nationals.<br /> <br /> Start date: ASAP<br /> <br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates) <br /> <br /> <br /> If you feel that you possess the relevant attributes and experience to join our dynamic team please contact Ana enclosing a copy of your up to date CV!<br /> <br /> Direct contact number: 00353 1894 3033<br /> anad@mgirecruitment.com<br /> Do you think that one of your friends might be suitable for this position? Refer to us and you can win 150 Euro!<br /> If you want to find out more vacancies you are welcome to visit our website www.mgirecruitment.com or on our Facebook page www.facebook.com/mgirecruitment.]]>
http://www.toplanguagejobs.co.uk/job/4748802/German-Speakers-Work-for-a-famous-Airline-company-Czech-Republic-Customer-care
Travel Operations Team Lead TH-Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 7th May 2015

Travel Operations Team Lead (Customer Service / Call Center)- Bangkok / Thailand (Full relocation and visa sponsorship available).<br /> <br /> <br /> <br /> Please Note: This role is for relocation to Bangkok, Thailand<br /> <br /> <br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> Team leaders perform administrative duties and other functions that help streamline the daily business operations of an organization. He/she will be working closely with the management to ensure that business operations are efficient and running smoothly.<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Continuously monitor the traffic & highlight discrepancies and take actions on spot if needed to ensure that service levels are met<br /> * Ensure the proper and effective implementation of new and existing customer service structures & procedures<br /> * Understand & analyze traffic reports, proactively make suggestions for improvement<br /> * Assist with planning/organizing the proper coverage & align staffing<br /> * Supervise the quality assurance process and related training of staff members to ensure quality customer service.<br /> * Provide constructive feedback - Coach, mentor, motivate and evaluate the performance of the team on a regular basis.<br /> * Participate in recruitment activities (screening, interviewing)<br /> * Organize & participate on meetings, provide updates & suggestions succinctly but effectively<br /> * Act as a backup of your manager if needed<br /> <br /> <br /> <br /> Requirements:<br /> <br /> Skills:<br /> <br /> * Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance.<br /> * Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments<br /> * Must be able to handle multiple projects and effectively manage different timelines<br /> * Integrity, and initiative<br /> * Must be an assertive team player with high energy to work in fast-paced environment<br /> * Flexibility to travel<br /> * Willing to work in shifts<br /> <br /> <br /> <br /> Qualifications:<br /> <br /> <br /> <br /> * At least 2 years of prior supervisory/team lead experience in a related environment (service / call center)<br /> * Experience in managing at least a group of 15-20 persons<br /> * Excellent communication skills (verbal & written) in English language<br /> * Speaking an European language (level B2 up) is an advantage<br /> * Proven experience and knowledge in effective hiring, training, coaching and people management practices<br /> * Experience in managing remote teams is an advantage<br /> * Proficiency in Microsoft products including Word, Excel and PowerPoint<br /> <br /> What we offer<br /> <br /> * Competitive salary<br /> * Young and dynamic multinational team<br /> * Possibility to travel<br /> * Career opportunity regarding lateral moves within Travel Operations teams and global locations as well as other departments within the company<br /> * Continuous learning & development through corporate training programs<br /> * Modern working environment in the heart of the city <br /> <br /> <br /> <br /> Next Step:<br /> <br /> You are a fluent English speaker, bring what we are looking for and the role appeals to you - then do not hesitate and send your CV today. Relocation assistance will be provided for eligible candidates.]]>
http://www.toplanguagejobs.co.uk/job/5188652/Travel-Operations-Team-Lead-TH-Bangkok
Microsoft Office Certified Trainer TH-Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 7th May 2015

Make your mark with a leading online Travel and Tourism platform!! Microsoft Office Certified Trainer - Operations Team - English speaking TH-Bangkok (BW15172703)<br /> <br /> <br /> <br /> Please Note: this role is for relocation to Bangkok, Thailand<br /> <br /> <br /> <br /> CALLING ALL<br /> <br /> Energetic English speaking Microsoft Office Certified Trainers<br /> <br /> - who bring at least 2 years experience experience as a Microsoft trainer<br /> <br /> - and seek to apply their skills in a fast paced multi-national environment<br /> <br /> <br /> <br /> THE COMPANY<br /> <br /> Our client believes in delivering truly compelling customer engagement. Their focus is on blending choice, value and convenience to deliver a consistent and enjoyable user experience. An American dotcom, they are a world leader in booking accommodations online operates a global network that includes more than 250,000 hotels worldwide. A multinational team of several thousand professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and connections to provide the best hotel deals to both business and leisure travellers.<br /> <br /> They are now looking to add to their team of extremely talented and motivated individuals and are recruiting an experienced Microsoft Certified Trainer to join their Travel Operations team in Bangkok.<br /> <br /> <br /> <br /> THE ROLE<br /> <br /> Our client is currently looking for an experienced MOC Trainer to provide Microsoft Office Suite (PC) training solutions for their global contact center network. <br /> <br /> As an MOC trainer, you will support determined business objectives (KPIs) as well as employee career development through business systems training programs tailored for the worldwide contact centers network. <br /> <br /> In this position, you will work closely with the operations management team to ensure that the global Travel Operations personnel reflect the same standards of knowledge and skills.<br /> <br /> <br /> <br /> RESPONSIBILITIES <br /> <br /> Planning and identification of Training Needs<br /> <br /> - Partner with stake holders to assess the workforce's current skill levels and identify skills gaps<br /> <br /> - Agree with stake holders on training objectives, deliverables & expected impact in order to develop effective skills training programs across the contact centers.<br /> <br /> Training Design & Delivery<br /> <br /> - Design and deliver tailored training programs (including e-learning) to enhance, correct or bridge skills gaps for both in house staff as well as new hires<br /> <br /> - Carry out on the job one-to-one training follow up and coaching sessions to meet specific training and development needs as necessary<br /> <br /> - Create and execute remote learning programs for all our locations as required<br /> <br /> - Help create and continuously up-skill training platforms / tools & processes using Microsoft applications<br /> <br /> Employees Self Development - Impacting Retention Efforts<br /> <br /> - Help onboard our new hires by giving them the confidence to use our business systems as well as Microsoft Office tools in order to complete their new hire training<br /> <br /> - Help create & maintain motivation to learn and develop<br /> <br /> - Microsoft Office POC / helpdesk handling employee escalations regarding these tools<br /> <br /> - Develop Train-the-Trainer programs and coach department super-users regarding proper usage of Microsoft tools and resources that drive best practices<br /> <br /> - Assist training staff with the creation, customization, reviews, revision and publishing of learning materials.<br /> <br /> Evaluation & Assessment<br /> <br /> - Evaluate all training carried out to ensure that all the knowledge acquired during the training has been successfully transferred back to the workplace, and that the training has been relevant, informative and effective.<br /> <br /> - Track, analyze & report the attendance and progress of all attendees in liaison with the management team<br /> <br /> - Update own job knowledge by studying industry best practice & participating in training activities<br /> <br /> - Support the work done through additional training courses by providing one-to-one coaching.<br /> <br /> This would also assist in the identification of further learning needs.<br /> <br /> <br /> <br /> YOUR MUST HAVES* <br /> <br /> - Microsoft Certified Trainer - Instructional Skills Certification (MCT-ISC)<br /> <br /> - Minimum of 2 years of experience as a Microsoft trainer<br /> <br /> - Ability to write clear, concise explanations of complex concepts and engaging course content for a diverse audience of professionals<br /> <br /> - Excellent communication and presentation skills - English (additional language a plus)<br /> <br /> - Work hours flexibility (able to work in shifts occasionally)<br /> <br /> - Able to travel<br /> <br /> - Strong multi-tasking skills and ability to meet tight deadlines, while maintaining high quality standards<br /> <br /> - Ability to manage, motivate and inspire trainees.<br /> <br /> YOUR NICE TO HAVES<br /> <br /> - Project Management Training Certification or relevant experience<br /> <br /> - Knowledge of e-learning<br /> <br /> - Knowledge of LMS solutions <br /> <br /> <br /> <br /> WHAT'S ON OFFER:<br /> <br /> - Train the trainer programs on adult learning methodology<br /> <br /> - Harvard Mentor leadership certifications<br /> <br /> - Career opportunities - moves within Travel Operations teams as well as other departments within the company<br /> <br /> - Young and dynamic multinational team across the globe<br /> <br /> - Possibility to work in different locations<br /> <br /> - Modern working environment in the heart of the city <br /> <br /> <br /> <br /> YOUR NEXT STEP<br /> <br /> If this sounds like you do not hesitate and send your CV and covering note today!<br /> <br /> *PLEASE NOTE - ONLY APPLICATIONS SHOWING SUITABLE QUALIFICATIONS WILL BE CONSIDERED]]>
http://www.toplanguagejobs.co.uk/job/5188612/Microsoft-Office-Certified-Trainer-TH-Bangkok
Sales Manager / Hotels - German Market UK-London Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, German
Posted: 7th May 2015

Sales Manager / Hotels - German Market UK-London<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> Role:<br /> <br /> Register your interest for a Sales Manager role based in our client's London Office with a focus on the German Market.<br /> <br /> <br /> <br /> As Sales Manager, your key objective will be to help expand the firm's room supply network and establish and manage hotel relationships. You should be experienced in the hotel industry and / or travel industry, especially online travel. You will be taking care of the hotel market and assisting market partnership related functions, as well as identifying trends and defining potential sources of supply to satisfy consumer demand on the website.<br /> <br /> Responsibilities:<br /> <br /> * Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability and competitiveness of the website<br /> * Identify regional supply requirements in terms of product offerings and promotions to match with market demands<br /> * Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations<br /> * Manage listing processes for new suppliers and renewals with existing partners<br /> * Train and inform partners on technologies, tools and model<br /> * Participate in market research as required<br /> * Evaluate partnerships & determine actions to optimize production<br /> * Prepare presentations and materials<br /> * Manage all supplier data in distribution systems<br /> * Manage regular weekly and monthly supplier and internal reports<br /> * Review and advise on agreements with suppliers<br /> * Improve team operation processes and manage supporting resources<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Bachelor's degree or equivalent, in any relevant field<br /> * Minimum of three years' experience in hotel or travel industry, especially OTA channels<br /> * Strong interpersonal skills & ability to influence external / internal stakeholders<br /> * Excellent command of English and German<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate various proposals to potential partners<br /> * Be a Team player with a Professional "get it done" attitude and work ethic<br /> * Success in acquiring, mentoring & building long term customer relationships<br /> * Adapts well to and is energized by change<br /> * Is creative and Innovative<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you are German and English speaking and experienced in Senior Sales or Account Management and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/5188602/Sales-Manager-Hotels-German-Market-UK-London
Alliance & Business Development Executive (e-commerce / travel) Salary: 30000 + 20%
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 22nd May 2015

Job Title: Alliance & Business Development Executive (e-commerce / travel)<br /> Skills: Prior experience developing last business alliances, travel or tourism experience, attention to detail and target orientated<br /> Salary: 30000 + 20%<br /> Location: London<br /> Status: permanent<br /> <br /> A market leading Online Travel Agency is going to set up their new office in London. Providing customers worldwide a platform to reserve and organise international tours. Our client is building this brand new team from the ground up and they welcome enthusiastic and talented candidates in various fields including travel consulting, alliances, business development and marketing to apply. <br /> <br /> Key responsibilities:<br /> -Work closely with UK and EU tourism bureaus to discover local tour operators and service providers throughout Europe. <br /> -Actively maintain business relationships with existing UK and EU tour operators and service providers, ensuring their products are of highest quality and consistently meeting customer needs<br /> -Work closely with international colleagues to achieve annual goals <br /> -Evaluate and develop alliance partnerships in the UK and EU, expanding sales channels and enhancing the company branding<br /> <br /> Key skills:<br /> -Educated to degree level<br /> -Passionate for travel and have extensive travel experience in the UK, EU and Asia<br /> -Previous experience in Business Development, Sales or Travel role<br /> -Outgoing and excellent communication skills<br /> -Creative and open-minded <br /> --A team player with a positive, "can-do" attitude<br /> - Demonstrated ability to plan and organize multiple priorities simultaneously and to consistently meet deadlines<br /> -Mandarin language skills or cultural knowledge is a plus<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4685342/Alliance-Business-Development-Executive-e-commerce-travel
Mandarin speaking UK General Manager (e-commerce / travel) Salary: Competitive
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 22nd May 2015

Job title: Mandarin speaking UK General Manager (e-commerce / travel)<br /> Skills: strong management and operation experience with fluent Chinese <br /> Salary: Competitive<br /> Location: Central London<br /> Status: Permanent<br /> <br /> A market leading Online Travel Agency is going to set up their new office in London. Providing customers worldwide a platform to reserve and organise international tours. Our client is building this brand new team from the ground up and they welcome enthusiastic and talented candidates in various fields including travel consulting, alliances, business development and marketing to apply. <br /> <br /> Key responsibilities:<br /> -Develop the UK office, including trip advisor, product marketing, business development and admin functions. <br /> -Work closely with COO to produce monthly, quarterly and annual sales reports, as well as other operations and marketing metrics <br /> -Office management includes HR, admin, and accounting<br /> -Develop the branding presence in Chinese communities throughout the UK and EU, as well as a presence in European travel and tourism industries<br /> -Set up and optimize UK office management and operation systems<br /> -Work closely with international colleagues to ensure consistency across the group, including adhering to US accounting practices<br /> <br /> Key skills:<br /> -Bachelor's Degree or Above from a UK or EU Universities. Advanced Degree preferred.<br /> -Fluent in Mandarin, including speaking and writing <br /> -Target driven <br /> - Managerial experience of Marketing, Sales, Operation, Business Development, accounting or finance <br /> - Experience managing team of c10 people<br /> -E-commerce, IT or travel industry experience is a plus<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4685312/Mandarin-speaking-UK-General-Manager-e-commerce-travel
Italian speaking Luxury Travel Coordinator Salary: up to £22000
Location: United Kingdom, London, Central London, London
Languages: English, Italian
Posted: 22nd May 2015

Job title: Italian speaking Luxury Travel Coordinator<br /> Key skills: Professional telephone manner, strong organisational skills, passionate about travel, fluent Italian, previous account management experience, attention to detail<br /> Salary: up to £22,000 <br /> Status: Maternity cover contract, 9-12 months<br /> Location: London<br /> <br /> You will: <br /> • Assist clients to organise detailed travel arrangements<br /> • Ensure all brochures and information packs are sent as and when required<br /> • Work within the structured processes agreed by the team, but also to actively seek out and devise ways to maximise the efficiency<br /> • Share feedback that you receive from suppliers and clients, sharing with the team as and when necessary<br /> • Liaise on a regular basis with Local Managers to ensure efficiency in the booking process<br /> • Manage and maintain pre-booking contact with all clients<br /> • Liaise with suppliers to confirm bookings for special requests, including dates, times, figures and format <br /> • Explore and develop new business relationships with new suppliers for suitable services and products<br /> <br /> Your skills:<br /> • Socially confident, proactive and friendly<br /> • Strong organisational skills<br /> • Experience providing first class customer care<br /> • Fluent Italian and English<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4673292/Italian-speaking-Luxury-Travel-Coordinator
Mandarin speaking Trip Advisor Salary: c.£25K + commission and bonus
Location: United Kingdom, London, Central London, London
Languages: English, Mandarin
Posted: 22nd May 2015

Job Title: Mandarin speaking Trip Advisor<br /> Skills: good customer service and communication skills, passionate about China and travel!<br /> Salary: c.£25K + commission and bonus<br /> Location: London<br /> Status: Permanent<br /> <br /> An energetic travel e-commerce company is seeking enthusiastic, quick-learning teammates working as part of a new UK team. Our client is looking for junior and engaging candidates, or those with working experience in Travel, hotel, or airline industries with interested in trip planning, customer services and sales. <br /> <br /> Key Responsibilities:<br /> -Work with international colleagues as an inside Trip Advisor to recommend travel products to customers around the world -Assist in the planning and coordination of bespoke trips based on individual preferences and experiences <br /> ·Answer customer questions about travel destinations, products and local culture through phone calls, emails, and social media<br /> ·Work with Sales Manager to achieve weekly and monthly sales targets<br /> ·Work with the local tour operators around the world to plan and deliver unique holiday experiences<br /> <br /> Key skills:<br /> ·Out-going, and good at communicating both in Mandarin and English, verbal and written<br /> ·Passionate about travel, curious about history and geography<br /> ·Responsible, reliable, patient, detail-oriented and fond of team work<br /> ·Applications are welcome from those with an Academic background including Journalism, Travel, Chinese or Education<br /> ·Proficient at Microsoft office operating experience (Word, Excel, E-mail) <br /> ·Extensive UK, Europe, US, Canada, travel or living experience is highly preferred<br /> ·Travel industry working experience is highly preferred<br /> ·Tech savvy and interested in web based technology is beneficial<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4685322/Mandarin-speaking-Trip-Advisor
German Speaking Sales Consultant Salary: £20K + Uncapped OTE
Location: United Kingdom, London, Central London
Languages: English, German
Posted: 19th May 2015

German Speaking Sales Consultant<br /> Location: London<br /> Reference: NH014887<br /> Salary: £20K + Uncapped OTE<br /> Job type: Permanent<br /> Take your career to the next level! LRS (Language Recruitment Services) is currently recruiting a German Speaking Sales Consultant with previous sales experience to work for an exciting and dynamic multinational company specialized in luxury travel.<br /> You will be responsible for selling products and services over the telephone to warm clients from the German speaking region (Germany, Austria and Switzerland), and will be receiving inbound calls from clients.<br /> <br /> Day to Day Responsibilities:<br /> -You will be managing a high volume of sales focused work and will be proactively selling by keeping in touch with clients in a consultative manner<br /> -Developing intricate product knowledge in order to be able to answer customer enquiries whilst always upselling<br /> -Working towards predefined monthly, quarterly and annual targets<br /> -Making recommendations to prospects and clients wherever possible<br /> -Assisting in compiling qualified leads through all possible channels (networking, email, direct mail, and through referrals)<br /> -Maintaining accurate records of clients and potential clients<br /> Candidate Requirements: <br /> -Excellent German both written and spoken in addition to English<br /> -A Degree or similar qualification in Business Administration or Travel and Tourism<br /> -A minimum of two years’ experience in Consumer sales (inbound and outbound) <br /> -Travel industry experience an advantage<br /> -Proven ability to meet targets and get meetings<br /> -A very driven, highly motivated and ambitious team player<br /> <br /> Luxury Travel, Tourism, Sales, Account Manager, Telesales, Travel, Tourism, Sales, Account Manager, Telesales, Travel, Tourism, Sales, Account Manager, Telesales, Travel, Tourism, Sales, Account Manager, Telesales, Travel, Tourism, Sales, Account Manager, Telesales,<br /> Please send your CV in word format to the email address quoted, other formats will not be accepted<br /> Thank you for applying to Language Recruitment Services, the Specialists in Language Recruitment.<br /> Applications can only be accepted from individuals who are eligible to work in the UK. Please bear in mind that you may not hear from us immediately. Should your skills and qualifications be suitable for the position applied for (or similar positions), we will contact you as soon as possible. In the event there are no positions currently available that match your skills and qualifications, we may hold your details on our database and contact you in the future should a suitable vacancy arise.<br /> LRS is an Equal Opportunities Employer<br /> ]]>
http://www.toplanguagejobs.co.uk/job/5029302/German-Speaking-Sales-Consultant
Travel Agent needed in Lisbon - German speakers needed Salary: Attractive salary + relocation package
Location: Greece, Athens
Languages: English, German
Posted: 22nd May 2015

The position is based in Lisbon (Portugal), a city which is visited by millions of people every year due to its many charms and attractions. In this regard, the city is full of cultural and sports events throughout the year and, as Portugal’s capital, have attracted a lot of international companies that keep investing in the area.<br /> <br /> You will support one of the leading online travel agents. The company supports travellers in the research, planning and booking stages of their holidays to provide a worry free and efficient travel experience.<br /> <br /> Your profile:<br /> <br /> • Fluent German & English speaker<br /> • Experience in Customer Service (desirable)<br /> • Good PC knowledge and common applications<br /> • Passion for networks and technology in general<br /> <br /> Your duties:<br /> <br /> • Dealing with customers’ queries.<br /> • Keeping customers’ level of satisfaction high by meeting their expectations.<br /> • Assisting in making reports and charts.<br /> <br /> Benefits:<br /> <br /> • Free accommodation<br /> • Relocation flight refunded by employer<br /> • Complimentary yearly flight financed by the company<br /> • Office located in the very centre of Lisbon<br /> • Opportunity of advancing at a multinational company<br /> • Additional activities covered if interested (language lessons, sports, etc.)<br /> <br /> Why choose Lisbon?<br /> <br /> • Lisbon is one of the mildest cities in Europe, with an annual average of 3,100 hours of sunlight.<br /> • Lisbon is a top city regarding sports. Indeed, the Lisbon Half Marathon is one of the most attended <br /> running events in the world.<br /> • It was the first city in the world to import Guinness<br /> • Portugal’s former dictator decided that Lisbon should have its own replica of Christ the <br /> Redeemer Statue (like in Rio de Janeiro!)<br /> • Lisbon is one of the least expensive cities in Western Europe<br /> • The fascination for Portugal and its capital, Lisbon, has led one of the world’s most recognized actors to <br /> become a partner of the Lux discotheque (considered to be one of the best in Europe)<br /> <br /> Interested in this position?<br /> <br /> Contact Ana at anad@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/5269762/Travel-Agent-needed-in-Lisbon-German-speakers-needed
Travel Agent needed in Lisbon - German speakers required Salary: Attractive salary + relocation package
Location: Greece, Athens
Languages: English, German
Posted: 22nd May 2015

The position is based in Lisbon (Portugal), a city which is visited by millions of people every year due to its many charms and attractions. In this regard, the city is full of cultural and sports events throughout the year and, as Portugal’s capital, have attracted a lot of international companies that keep investing in the area.<br /> <br /> You will support one of the leading online travel agents. The company supports travellers in the research, planning and booking stages of their holidays to provide a worry free and efficient travel experience.<br /> <br /> Your profile:<br /> <br /> • Fluent German & English speaker<br /> • Experience in Customer Service (desirable)<br /> • Good PC knowledge and common applications<br /> • Passion for networks and technology in general<br /> <br /> Your duties:<br /> <br /> • Dealing with customers’ queries.<br /> • Keeping customers’ level of satisfaction high by meeting their expectations.<br /> • Assisting in making reports and charts.<br /> <br /> Benefits:<br /> <br /> • Free accommodation<br /> • Relocation flight refunded by employer<br /> • Complimentary yearly flight financed by the company<br /> • Office located in the very centre of Lisbon<br /> • Opportunity of advancing at a multinational company<br /> • Additional activities covered if interested (language lessons, sports, etc.)<br /> <br /> Why choose Lisbon?<br /> <br /> • Lisbon is one of the mildest cities in Europe, with an annual average of 3,100 hours of sunlight.<br /> • Lisbon is a top city regarding sports. Indeed, the Lisbon Half Marathon is one of the most attended <br /> running events in the world.<br /> • It was the first city in the world to import Guinness<br /> • Portugal’s former dictator decided that Lisbon should have its own replica of Christ the <br /> Redeemer Statue (like in Rio de Janeiro!)<br /> • Lisbon is one of the least expensive cities in Western Europe<br /> • The fascination for Portugal and its capital, Lisbon, has led one of the world’s most recognized actors to <br /> become a partner of the Lux discotheque (considered to be one of the best in Europe)<br /> <br /> Interested in this position?<br /> <br /> Contact Ana at anad@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/5269752/Travel-Agent-needed-in-Lisbon-German-speakers-required
German Online Travel Agent needed in Portugal. Apply now! Salary: Attractive salary + relocation package
Location: Greece, Athens
Languages: English, German
Posted: 22nd May 2015

The position is based in Lisbon (Portugal), a city which is visited by millions of people every year due to its many charms and attractions. In this regard, the city is full of cultural and sports events throughout the year and, as Portugal’s capital, have attracted a lot of international companies that keep investing in the area.<br /> <br /> You will support one of the leading online travel agents. The company supports travellers in the research, planning and booking stages of their holidays to provide a worry free and efficient travel experience.<br /> <br /> Your profile:<br /> <br /> • Fluent German & English speaker<br /> • Experience in Customer Service (desirable)<br /> • Good PC knowledge and common applications<br /> • Passion for networks and technology in general<br /> <br /> Your duties:<br /> <br /> • Dealing with customers’ queries.<br /> • Keeping customers’ level of satisfaction high by meeting their expectations.<br /> • Assisting in making reports and charts.<br /> <br /> Benefits:<br /> <br /> • Free accommodation<br /> • Relocation flight refunded by employer<br /> • Complimentary yearly flight financed by the company<br /> • Office located in the very centre of Lisbon<br /> • Opportunity of advancing at a multinational company<br /> • Additional activities covered if interested (language lessons, sports, etc.)<br /> <br /> Why choose Lisbon?<br /> <br /> • Lisbon is one of the mildest cities in Europe, with an annual average of 3,100 hours of sunlight.<br /> • Lisbon is a top city regarding sports. Indeed, the Lisbon Half Marathon is one of the most attended <br /> running events in the world.<br /> • It was the first city in the world to import Guinness<br /> • Portugal’s former dictator decided that Lisbon should have its own replica of Christ the <br /> Redeemer Statue (like in Rio de Janeiro!)<br /> • Lisbon is one of the least expensive cities in Western Europe<br /> • The fascination for Portugal and its capital, Lisbon, has led one of the world’s most recognized actors to <br /> become a partner of the Lux discotheque (considered to be one of the best in Europe)<br /> <br /> Interested in this position?<br /> <br /> Contact Ana at anad@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/5269742/German-Online-Travel-Agent-needed-in-Portugal.-Apply-now
Travel Consultant (m/f) with Finnish and English Salary: 1000€ net / month
Location: Estonia, Tallinn
Languages: English, Finnish
Posted: 22nd May 2015

<br /> We are currently recruiting for Customer Service Representatives / Travel Consultants (m/f) with the following language combination: Finnish + English<br /> <br /> <br /> <br /> Our client is a global provider of world class innovative, analytics-driven business solutions and services looking for Travel Consultants (m/f) for the location in Tallinn.<br /> <br /> <br /> <br /> Tasks include:<br /> <br /> •Anwering questions and giving advice to customers in the required language<br /> •Ensure the highest level of customer satisfaction<br /> <br /> <br /> <br /> Your Profile:<br /> <br /> •Excellent command of Finnish & English<br /> •Excellent communication skills, you know how to listen and have a desire to help<br /> •Very comfortable working with computer<br /> •Interested in the airline and travel business<br /> •Can work full time<br /> • Prefer to work in shifts and can work in day, evening and night shifts<br /> <br /> <br /> <br /> The offer:<br /> <br /> • Full time job, starting date 13th of April (alternative: 27th of April)<br /> • Initial training<br /> • An attractive salary<br /> • Experience in working in an international environment at an international company<br /> • Good working environment in Tallinn city center<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4952132/Travel-Consultant-m-f-with-Finnish-and-English
Travel Consultant (m/f) with German and English Salary: 1000€ netto / Monat
Location: Estonia, Tallinn
Languages: English, German
Posted: 22nd May 2015

<br /> We are currently recruiting for Customer Service Representatives / Travel Consultants (m/f) with the following language combination: German + English<br /> <br /> <br /> <br /> Our client is a global provider of world class innovative, analytics-driven business solutions and services looking for Travel Consultants (m/f) for the location in Tallinn.<br /> <br /> <br /> <br /> Tasks include:<br /> <br /> • Anwering questions and giving advice to customers in the required language<br /> • Ensure the highest level of customer satisfaction<br /> <br /> <br /> <br /> Your Profile:<br /> <br /> • Excellent command of German & English<br /> • Excellent communication skills, you know how to listen and have a desire to help<br /> • Very comfortable working with computer<br /> • Interested in the airline and travel business<br /> • Can work full time<br /> • Prefer to work in shifts and can work in day, evening and night shifts<br /> <br /> <br /> <br /> The offer:<br /> <br /> • Full time job, starting date 13th of April (alternative: 27th of April)<br /> • Initial training<br /> • An attractive salary<br /> • Experience in working in an international environment at an international company<br /> • Good working environment in Tallinn city center<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4952112/Travel-Consultant-m-f-with-German-and-English
Japanese speaking Account Coordinator Salary: £19k - £20k plus benefits
Location: United Kingdom, London, Central London, London
Languages: English, Japanese
Posted: 22nd May 2015

Job title : Japanese speaking Account Coordinator <br /> Duration: 14months contract (maternity cover)<br /> Salary : £19K - 20K (plus benefit)<br /> Location: Central London<br /> Working hours: Monday to Friday, 9:00-17:30<br /> Start Date : 1st April 2015<br /> Interview Date: 20th to 25th March 2015<br /> Ideal Skill: Travel, Airline<br /> <br /> Responsibilities:<br /> - Sales support, (arrangement of passenger service for the corporate customers and travel agencies)<br /> - Registration and Administration of Sales activities through Sales Online integrated System<br /> - Marketing Data administration<br /> - Coordination with Airports, and other related company departments concerning Passenger handling<br /> - Sales event coordination and Support<br /> - Handling Group requests and reservations<br /> - Contract and Document preparation<br /> - Handling of couriers for Embassy of Japan<br /> - Administrative duties support<br /> - Kick back Handling support<br /> <br /> Person:<br /> - Fluent in Japanese and English<br /> - Computer literate - MS office (Outlook, Word, and Excel)<br /> - Experience of ticketing and knowledge of air fare<br /> - Reservation skill of Airline CRS (preferable)<br /> - Negotiation and communication skill<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4890142/Japanese-speaking-Account-Coordinator
Do you want a new start? German Travel Agent needed in Portugal Salary: Attractive salary + relocation package
Location: Greece, Athens
Languages: English, German
Posted: 22nd May 2015

The position is based in Lisbon (Portugal), a city which is visited by millions of people every year due to its many charms and attractions. In this regard, the city is full of cultural and sports events throughout the year and, as Portugal’s capital, have attracted a lot of international companies that keep investing in the area.<br /> <br /> You will support one of the leading online travel agents. The company supports travellers in the research, planning and booking stages of their holidays to provide a worry free and efficient travel experience.<br /> <br /> Your profile:<br /> <br /> • Fluent German & English speaker<br /> • Experience in Customer Service (desirable)<br /> • Good PC knowledge and common applications<br /> • Passion for networks and technology in general<br /> <br /> Your duties:<br /> <br /> • Dealing with customers’ queries.<br /> • Keeping customers’ level of satisfaction high by meeting their expectations.<br /> • Assisting in making reports and charts.<br /> <br /> Benefits:<br /> <br /> • Free accommodation<br /> • Relocation flight refunded by employer<br /> • Complimentary yearly flight financed by the company<br /> • Office located in the very centre of Lisbon<br /> • Opportunity of advancing at a multinational company<br /> • Additional activities covered if interested (language lessons, sports, etc.)<br /> <br /> Why choose Lisbon?<br /> <br /> • Lisbon is one of the mildest cities in Europe, with an annual average of 3,100 hours of sunlight.<br /> • Lisbon is a top city regarding sports. Indeed, the Lisbon Half Marathon is one of the most attended <br /> running events in the world.<br /> • It was the first city in the world to import Guinness<br /> • Portugal’s former dictator decided that Lisbon should have its own replica of Christ the <br /> Redeemer Statue (like in Rio de Janeiro!)<br /> • Lisbon is one of the least expensive cities in Western Europe<br /> • The fascination for Portugal and its capital, Lisbon, has led one of the world’s most recognized actors to <br /> become a partner of the Lux discotheque (considered to be one of the best in Europe)<br /> <br /> Interested in this position?<br /> <br /> Contact Ana at anad@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/5269792/Do-you-want-a-new-start-German-Travel-Agent-needed-in-Portugal
Japanese Sales Executive Salary: £20000 - £35000 per annum + BENEFITS
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 12th May 2015

Japanese Sales Executive <br /> <br /> Up to &#163;35K <br /> <br /> Central London<br /> <br /> Contract 12 months<br /> <br /> My client is a famous company within the Airlines Industry. They are looking for a Sales Executive to join their team in Central London.<br /> <br /> What you'll do<br /> <br /> * B2B Sales (Travel agencies, Corporate clients)<br /> * Activities coordination with EMEAR offices and H.O.<br /> * Account Management<br /> * Business development<br /> <br /> What you'll need:<br /> <br /> * Fluency in English and Japenese at least business level<br /> <br /> * PC literacy - MS office (Excel, Word, PowerPoint) is essential<br /> <br /> * Knowledge of airlines product, service or any other airline industry experience is desirable<br /> <br /> * Customer service orientation with a good business manner<br /> <br /> * Sales/Marketing Skills<br /> <br /> * Professional verbal and written communication skills<br /> <br /> * Self-motivated with a proactive and flexible attitude<br /> <br /> * Ability to work independently and as part of a team<br /> <br /> * Attention to small details<br /> <br /> * Time management skills<br /> <br /> Please note:<br /> <br /> * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.<br /> * We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.<br /> * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website (www. kerr-recruitment. com) for an overview of all our vacancies.]]>
http://www.toplanguagejobs.co.uk/job/5213582/Japanese-Sales-Executive
Sales Executive Airlines Salary: £20000 - £35000 per annum + BENEFITS
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 12th May 2015

Sales Executive Airlines<br /> <br /> Up to &#163;35K <br /> <br /> Central London<br /> <br /> Contract 12 months<br /> <br /> My client is a famous company within the Airlines Industry. They are looking for a Sales Executive to join their team in Central London.<br /> <br /> What you'll do<br /> <br /> * B2B Sales (Travel agencies, Corporate clients)<br /> * Activities coordination with EMEAR offices and H.O.<br /> * Account Management<br /> * Business development<br /> <br /> What you'll need:<br /> <br /> * Fluency in English<br /> <br /> * PC literacy - MS office (Excel, Word, PowerPoint) is essential<br /> <br /> * Japanese language ability is desirable<br /> <br /> * Knowledge of airlines product, service or any other airline industry experience is desirable<br /> <br /> * Customer service orientation with a good business manner<br /> <br /> * Sales/Marketing Skills<br /> <br /> * Professional verbal and written communication skills<br /> <br /> * Self-motivated with a proactive and flexible attitude<br /> <br /> * Ability to work independently and as part of a team<br /> <br /> * Attention to small details<br /> <br /> * Time management skills<br /> <br /> Please note:<br /> <br /> * If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.<br /> * We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.<br /> * Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website (www. kerr-recruitment. com) for an overview of all our vacancies.]]>
http://www.toplanguagejobs.co.uk/job/5212162/Sales-Executive-Airlines
Danish Content Writer £18-22k London Salary: £18000 - £22000 per annum
Location: United Kingdom, London
Languages: English, Danish
Posted: 18th May 2015

Company: Our client is a leading online Nordic travel company. They are now expanding their business to London and are looking to recruit Danish speaking Content Writers.<br /><br /> <br /><br /> Role:<br /><br /> This is an exciting new project that will see you working on the company’s website. As Content Writer you will be responsible for maintaining all information of the website, translating articles for their Danish customers. You will also write and research reviews and information for the website and blog entries. You will ensure the website’s information is up to date and accurate. <br /><br /> <br /><br /> Skills:<br /><br /> -Native speaking Danish & fluent English<br /><br /> -Previous translating experience<br /><br /> -Excellent writing and IT skills<br /><br /> -An interest in the tourism industry <br /><br /> -Fluent in Norwegian or Swedish an Advantage<br /><br /> <br /><br /> Gain: With offices set to open in late summer this is a massive opportunity to progress within a new project. If the chance to work within a new venture of the leading travel company is of interest to you arrange a call with one of our recruiters.<br /><br /> <br /><br /> Origin Multilingual<br /><br /> <br /><br /> UK: +44 (0) 330 335 3840<br />]]>
http://www.toplanguagejobs.co.uk/job/5111552/Danish-Content-Writer-18-22k-London
Danish Customer Service Team Leader £27-35k London Salary: £27000 - £35000 per annum
Location: United Kingdom, London
Languages: English, Danish
Posted: 18th May 2015

Company: Our client is a leading online Nordic travel company. They are now expanding their business to London and are looking to recruit a Danish speaking Customer Service Team Leader.<br /><br /> <br /><br /> Role:<br /><br /> Working as a Team Leader your responsibility will be to manage the Danish customer base taking a principal role in the start-up of this new team. This is an exciting new project that will see you managing a team of 10-15 Danish Customer Service representatives. Ensuring all customers’ queries are answered via phone and email, while also taking bookings. <br /><br /> <br /><br /> Skills:<br /><br /> -Fluent Danish & English<br /><br /> -Experience managing a multilingual team <br /><br /> -A prior role in a contact centre<br /><br /> -An interest in tourism <br /><br /> - Great IT skills<br /><br /> <br /><br /> Gain: With offices set to open in late summer this is a massive opportunity to progress within a new project. If the chance to work within a new venture of the leading travel company is of interest to you arrange a call with one of our recruiters.<br /><br /> <br /><br /> Origin Multilingual<br /><br /> <br /><br /> UK: +44 (0) 330 335 3840<br />]]>
http://www.toplanguagejobs.co.uk/job/5111102/Danish-Customer-Service-Team-Leader-27-35k-London
Danish Customer Service Supervisor £30-45k London Salary: £30000 - £45000 per annum
Location: United Kingdom, London
Languages: English, Danish
Posted: 18th May 2015

Company: Our client is a leading online Nordic travel company. They are now expanding their business to London and are looking to recruit a Danish speaking Customer Service Supervisor .<br /><br /> <br /><br /> Role:<br /><br /> Working as a Customer Service Supervisor your responsibility will be to manage the Danish customer base taking a principal role in the start-up of this new team. This is an exciting new project that will see you managing a team of 15-20 Danish Customer Service representatives. Ensuring all customers’ queries are answered via phone and email, while also taking bookings. <br /><br /> <br /><br /> Skills:<br /><br /> -Fluent Danish & English<br /><br /> -Experience in People management & HR <br /><br /> -A prior role in a contact centre<br /><br /> -Strong knowledge of the tourism industry highly desirable <br /><br /> - Great IT skills<br /><br /> <br /><br /> Gain: With offices set to open in late summer this is a massive opportunity to progress within a new project. If the chance to work within a new venture of the leading travel company is of interest to you arrange a call with one of our recruiters.<br /><br /> <br /><br /> Origin Multilingual<br /><br /> <br /><br /> UK: +44 (0) 330 335 3840<br />]]>
http://www.toplanguagejobs.co.uk/job/5110982/Danish-Customer-Service-Supervisor-30-45k-London
Bilingual Reservations / Travel Sales – French Salary: £19000 per annum + From 5k bonus
Location: United Kingdom, South East, Kent, Bromley
Languages: English, French
Posted: 21st May 2015

A dynamic international tourism company is currently looking to expand its operation. A fluent French speaker is urgently sought for roles as a Reservation Consultant, Reservation Agent and/or Travel Consultant to liaise with French speaking clients and generate sales opportunities. The Travel Sales Consultant, Reservation Agent will join a small successful team in an open, fun and lively environment. <br /> A passion for travel, communication, relationship building and sales are key requirements. Some experience working with the French markets will be highly useful.<br /> <br /> Daily tasks will include; engaging with existing and potential clients, making outbound calls, demonstrating product and destination knowledge to sell their customers new and exciting travel destinations. The French speaking Travel Sales Consultants will engage with customers and will stay up to date with the latest trends in travel and tourism. The company is offering a competitive basic salary for the Reservations roles and will be able to earn a good bonus on top of the basic salary.<br /> <br /> The successful Frenhc speaking candidates should have some experience working in a customer focused, telephone based or sales or outbound call environment, be extremely well organised and should have a passion for customer care and engaging clients. This is an excellent chance to join a growing and successful company with great opportunities.<br /> <br /> Profile<br /> Fluency in written and spoken French and English<br /> Experience working within a marketing, customer services, travel consulting, reservations agent or in a call center, sales or telesales environment or operations<br /> Proven ability to communicate with a wide range of clients clearly and effectively<br /> Computer Literate, experienced using Microsoft Office and CRM Systems<br /> Attention to detail, Proactive and communicative<br /> Highly motivated and able to be part of a team<br /> <br /> To apply, please send your CV in Word format to Ricardo, CVs in any other formats will not be accepted. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience. <br /> <br /> We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.<br /> <br /> NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.]]>
http://www.toplanguagejobs.co.uk/job/5264252/Bilingual-Reservations-Travel-Sales-%E2%80%93-French
Travel Sales – French Salary: £20000 - £23000 per annum + From 5k - 10k bonus
Location: United Kingdom, South East, Kent, Bromley
Languages: English, French
Posted: 21st May 2015

A dynamic international tourism company is currently looking to expand its operation. A fluent French speaker is urgently sought for roles as a Travel Consultant to liaise with French speaking clients and generate sales opportunities. The Travel Sales Consultant, Reservation Agent will join a small successful team in an open, fun and lively environment. <br /> A passion for travel, communication, relationship building and sales are key requirements. Some experience working with the French markets will be highly useful and excellent knowledge of the UK is a must.<br /> <br /> Daily tasks will include; engaging with existing and potential clients, making outbound calls, demonstrating product and destination knowledge to sell their customers new and exciting travel destinations. The French speaking Travel Sales Consultants will engage with customers and will stay up to date with the latest trends in travel and tourism. The company is offering a competitive basic salary for the Reservations roles and will be able to earn a good bonus on top of the basic salary.<br /> <br /> The successful French speaking candidates should have some experience working in a customer focused, telephone based or sales or outbound call environment, be extremely well organised and should have a passion for customer care and engaging clients. This is an excellent chance to join a growing and successful company with great opportunities.<br /> <br /> Profile:<br /> . Fluency in written and spoken French and English<br /> . Experience working within a marketing, customer services, travel consulting, reservations agent or in a call center, sales or telesales environment or operations<br /> . Proven ability to communicate with a wide range of clients clearly and effectively<br /> . Computer Literate, experienced using Microsoft Office and CRM Systems<br /> . Attention to detail, Proactive and communicative<br /> . Highly motivated and able to be part of a team<br /> <br /> To apply, please send your CV in Word format to Ricardo, CVs in any other formats will not be accepted. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience. <br /> <br /> We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.<br /> <br /> NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.]]>
http://www.toplanguagejobs.co.uk/job/5264242/Travel-Sales-%E2%80%93-French
Dutch speaking Travel Agents wanted to work abroad Salary: Competitive
Location: Netherlands Antilles
Languages: English, Dutch
Posted: 18th May 2015

Company: Our client is a leading Outsourcing company that supports customers in 30+ languages in 18+ Countries. They are now hiring Dutch speaking Travel Agents to work in one of their international headquarters. This position is open to all levels as full training is provided.<br /><br /> <br /><br /> Opportunities exist for people with experince in;<br /><br /> <br /><br /> 1. Tourism & travel sector<br /><br /> 2. Customer service & call center professionals<br /><br /> 3. Sales Assistants & Retail?<br /><br /> 4. Team Leaders & Managers in call centers<br /><br /> 5. School leavers, College students & University Graduates<br /><br /> <br /><br /> The ideal candidates will be Dutch native-level speakers that are interested in a career in one of their International offices. You will be offered the opportunity to work overseas for a period of 12-24 months.<br /><br /> They are holding immediate phone interviews.<br /><br /> <br /><br /> If you are interested In an International role where you can use your Dutch language skills please call us or apply for this role and we can discuss the positions in more detail.<br /><br /> <br /><br /> Origin Multilingual<br /><br /> UK: +44 (0) 330 335 3840<br /><br /> <br /><br /> Ireland: +353 1 231 3100<br /><br /> <br /><br /> Amsterdam: +31 20 808 3008<br /><br /> <br />]]>
http://www.toplanguagejobs.co.uk/job/5073412/Dutch-speaking-Travel-Agents-wanted-to-work-abroad