Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Advertising Sales Manager Salary: Salary + Commission
Location: Singapore, 486066
Languages: English
Posted: 27th Jan 2015

Ink is the world’s largest publisher of airline media<br /> We work with 30 airlines, produce 36 inflight magazines, and reach an affluent, captive audience of 700 million travellers through digital channels including websites, mobile apps, boarding passes and onboard entertainment<br /> Our partners include Jetstar, Tiger Air, Scoot, Cebu Pacific Air, American Airlines, United Airlines, easyJet, KLM and SAS; we have 9 offices, 300 staff and advertising clients in more than 100 countries<br /> For more on our award winning magazines, growing readerships, cutting-edge digital products and culture of success, visit www.ink-global.com<br /> <br /> About the role<br /> Reporting to the Commercial Director, you will publish 2 inflight magazines, with responsibility for revenue, profitability and growth<br /> You will manage, empower and inspire a sales team to ensure targets are achieved<br /> You will lead by example and introduce new advertisers to our media<br /> <br /> More about the role<br /> You will define and execute the sales strategy on your titles, from the product and target markets to volume and yield management<br /> You will train and develop your team to deliver on their KPIs, grow year on year, and be ready to succeed you when you’re promoted<br /> The role is vital to the cultural management of the sales floor, and you will work closely and cordially with the compliance, production and editorial teams<br /> Ink media is produced for passengers, not by passengers; you will have personal sales targets and the opportunity to cross-sell into the entire global portfolio<br /> Accurate forecasting is key to the role, as are timely reports that show off your success<br /> <br /> About you<br /> Jaw-dropping proven record of advertising sales management<br /> Knowledgeable about print media, advertising and travel<br /> A motivational leader who is accountable and loves attention to detail<br /> Ready to pitch in, driven to make a difference, hungry for success<br /> <br /> To apply, please send your CV and covering letter to joinus@ink-global.com<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4550812/Advertising-Sales-Manager
Spanish speaking customer adviser Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Spanish
Posted: 27th Jan 2015

Spanish speaking Customer service Advisor<br /> <br /> Must be willing to commute/relocate to Manchester<br /> <br /> Working on a rotating shift pattern, between the hours of 7am and 11pm, from Monday to Sunday. (37.5 hours per week).<br /> <br /> The Spanish speaking customer service advisor role is for people who thoroughly enjoy sales and customer satisfaction whilst making money.<br /> <br /> You will have to have that knack for spotting sales any upselling opportunities and be able to overcome objections effectively and confidently.<br /> <br /> We are looking for that person who is great at rapport building; who can easily engage with customers giving them all options available to them. We are here to offer the best deal and solution with outstanding service.<br /> <br /> Our Spanish speaking customer service advisor will thrive with achieving targets with the aim of reaching a great earning potential – how much you earn, well, it’s up to you!<br /> <br /> Responsibilities:<br /> <br /> • Consistently achieving monthly targets and taking those upselling opportunities<br /> • Helping customers in choosing the best deal for their needs and overcoming any objections<br /> • Problem solving and fact finding, with full understanding of the products you are offering to be able to close the deal in a positive manner – ensuring customers experience is a positive one!<br /> • We want people with bubbly and happy personalities with great motivation and drive; able to work on their own initiative and be part of a great and successful sales team.<br /> <br /> Skills needed:<br /> <br /> • Have previous experience of working well in a fast paced, dynamic environment within sales, customer services and/or telesales.<br /> • Friendly with a positive outlook with excellent interpersonal skills<br /> • Be hardworking, punctual and reliable.<br /> • Drive and passion for making money. <br /> • The ability to communicate persuasively<br /> • Bring life experience and personality to the role to include individual talents.<br /> • Sharp thinking and an eye for detail<br /> • Genuine passion for customer service and be motivated by achieving results<br /> • PC literate and the ability to respond professionally to emails<br /> • Punctual and reliable as a way of working<br /> • Fluency in both Spanish and English (verbal and written)<br /> <br /> Who we are:<br /> <br /> Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone or email too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.<br /> <br /> Our people make us the leading car rental company in the world – that’s why we work hard to be an inclusive employer, so everyone at rentalcars. com can be their best.<br /> <br /> We appreciate how valuable your time is, so having checked that you match what we are looking for - apply now. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4336092/Spanish-speaking-customer-adviser
German speaking customer adviser Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, German
Posted: 27th Jan 2015

*German speaking customer adviser*<br /> <br /> *Must be willing to commute/relocate to Manchester*<br /> <br /> Working on a rotating shift pattern, between the hours of 7am and 11pm, from Monday to Sunday. (37.5 hours per week).<br /> <br /> The German speaking customer service advisor role is for people who thoroughly enjoy sales and customer satisfaction whilst making money.<br /> <br /> You will have to have that knack for spotting sales any upselling opportunities and be able to overcome objections effectively and confidently.<br /> <br /> We are looking for that person who is great at rapport building; who can easily engage with customers giving them all options available to them. We are here to offer the best deal and solution with outstanding service.<br /> <br /> Our German speaking customer service advisor will thrive with achieving targets with the aim of reaching a great earning potential – how much you earn, well, it’s up to you!<br /> <br /> *Responsibilities*<br /> • Consistently achieving monthly targets and taking those upselling opportunities<br /> • Helping customers in choosing the best deal for their needs and overcoming any objections<br /> • Problem solving and fact finding, with full understanding of the products you are offering to be able to close the deal in a positive manner – ensuring customers experience is a positive one!<br /> • We want people with bubbly and happy personalities with great motivation and drive; able to work on their own initiative and be part of a great and successful sales team.<br /> <br /> *Skills needed*<br /> • Have previous experience of working well in a fast paced, dynamic environment within sales, customer services and/or telesales.<br /> • Friendly with a positive outlook with excellent interpersonal skills<br /> • Be hardworking, punctual and reliable.<br /> • Drive and passion for making money. <br /> • The ability to communicate persuasively<br /> • Bring life experience and personality to the role to include individual talents.<br /> • Sharp thinking and an eye for detail<br /> • Genuine passion for customer service and be motivated by achieving results<br /> • PC literate and the ability to respond professionally to emails<br /> • Punctual and reliable as a way of working<br /> • Fluency in both German and English (verbal and written).<br /> <br /> *Who we are*<br /> Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone or email too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.<br /> <br /> Our people make us the leading car rental company in the world – that’s why we work hard to be an inclusive employer, so everyone at rentalcars. com can be their best.<br /> <br /> We appreciate how valuable your time is, so having checked that you match what we are looking for - apply now.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4336411/German-speaking-customer-adviser
Bilingual Sales Executive – Travel Media Salary: Excellent Salary
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish, Dutch, Finnish, French, German, Norwegian, Swedish, Swiss German
Posted: 27th Jan 2015

About us<br /> <br /> Ink is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> <br /> We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.com and our Facebook page www.facebook.com/#!/happINKness?fref=ts<br /> <br /> Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. <br /> <br /> Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> <br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> <br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> <br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel<br /> <br /> Why Ink?<br /> <br /> Fast moving environment for a market leader in a growth sector Coaching and development programmes for all employees International travel opportunities Significant earning potential.]]>
http://www.toplanguagejobs.co.uk/job/2849382/Bilingual-Sales-Executive-%E2%80%93-Travel-Media
Danish Speaking Sales Executive Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish
Posted: 27th Jan 2015

Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivated and driven <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confident and outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> Why Ink?<br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> International travel opportunities <br /> Significant earning potential<br /> ]]>
http://www.toplanguagejobs.co.uk/job/2938062/Danish-Speaking-Sales-Executive
Greek Speaking Hotel Agent Salary: Competitive
Location: Czech Republic, Praha
Languages: English, Greek
Posted: 27th Jan 2015

About Expedia, <br /> <br /> The world’s largest online travel retailer for Air, Cruise, Hotel and Vacation Packages including a portfolio of brands: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia, Inc.’s companies operate more than 50 global sites in Europe, North America, South America, Middle East, Africa and Asia Pacific.<br /> <br /> Expedia, is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners).<br /> <br /> Responsibilities:<br /> <br /> • Enthusiastic customer service for global inbound/outbound phone support <br /> • Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution. <br /> • Versatile in managing multiple software programs while conversing with all types of support staff.<br /> • Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.<br /> • Strong, proactive follow-up skills and be able to administer and support Travel Policies.<br /> • Maintain strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhere to defined procedures, standards and performance expectations.<br /> • Analyze, diagnose and deliver known solutions to complex challenges.<br /> <br /> Requirements:<br /> <br /> • Fluent proficiency & comprehension in Greek + English is required<br /> • Results-oriented individual<br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis <br /> • Strong Passion for Customer Service.<br /> • Responds effectively under stressful situations <br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> • Strong ability to multi-task while effectively communicating with partners/customers<br /> <br /> Experience & Education:<br /> <br /> • One year or more of solid customer service experience providing support and/or help.<br /> • Travel industry background with customer service support experience (preferred) <br /> • Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way <br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience <br /> • Familiar with accounting terms and further financial operations will be an asset <br /> • Ownership and problem resolution a must.<br /> • Keen eye for detail and high level of accuracy.<br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> • Excellent time-management, organizational, and prioritization skills.<br /> • Experience with Microsoft Office products and various call center support programs.<br /> • High School Diploma, University Degree. Some college preferred.<br /> <br /> About Expedia, <br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4493362/Greek-Speaking-Hotel-Agent
Portuguese Speaking Reservations Agent Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Portuguese
Posted: 27th Jan 2015

Portuguese-Speaking Reservations Agent (Full-time position)<br /> Salary: £14,000 pa + bonus<br /> <br /> Not heard about us?<br /> OK, you’re excused. We bet you’ve heard of our sister companies, though – Booking.com and Kayak?<br /> Oh and you’ve seen those TV ads for the dining app, OpenTable? That’s ours as well.<br /> Collectively, we are all part of the world’s largest travel firm – the Priceline Group. <br /> How would you feel about working within a group of companies like that?<br /> <br /> How have we become so successful?<br /> By teaming-up with some of the most famous names in car rental: Hertz, Avis, Europcar, we partner them all. You come to us and we get you the best rate with them. Simple!<br /> <br /> Where are we?<br /> We have one office and it’s right in the middle of Manchester City Centre.<br /> Most of our employees live within a 30-minute commute and we wouldn’t like to think that you’d need to travel more than that. We love the fact that none of our competitors have such a prestigious address!<br /> <br /> What’s the role?<br /> You will be working in a contact centre environment within the Reservations department. This means you will be dealing with Portuguese-speaking customers from all over the world. You will quickly identify their requirements and meet their needs with one of our products. If you can do that to our standard and in the optimum time, you’ve got it in the bag. <br /> <br /> The vast majority of your time will be spent on call with your customers but there could also be an amount of written work to carry out, so be prepared for that. <br /> Work well and you can earn a monthly performance-related bonus, which could take your annual salary to £19,500 or even higher – it really depends how quick you learn and how smart you work.<br /> <br /> You will be scheduled for 37.5 hours per week (this is a full-time permanent role) and these hours will be spread across Monday to Sunday – weekends are nothing special in our business! Realistically you should have one clear weekend off per calendar month and when you do work a weekend, you receive time off during the week. Plus, you will do a lot of business at weekends - they’re a great opportunity to earn bonus. <br /> <br /> Typical shifts for this role can begin as early as 7am and finish as late as 11pm, and you will work 7.5 hours per day. Please do make sure that you have no issue getting into work for an early start / getting home again after a late finish. <br /> <br /> Let’s be honest - is this a role for someone who prefers to be home by 6pm and likes their weekends free? No, it isn’t.<br /> <br /> Is it a role for someone who wants to work hard, dealing effectively with their customers at the same time as learning and developing themselves as a person? <br /> Most definitely – just ask one of our team of supervisors, many of whom started in a role just like this one.<br /> <br /> What skills and experience should you already have?<br /> • We would really like you to have at least 2 years’ experience in a contact centre environment, preferably selling (or up-selling) direct to the public. Please make sure you can provide evidence of performance in your previous role(s) and be prepared to talk about targets and objectives and how you’ve handled them. <br /> • You will need to speak Portuguese to native-level and also be able to write Portuguese to a professional standard.<br /> • You will need a good basic level of English (spoken and written) – interviews and all training will be conducted in English, so this is important to remember.<br /> • Positivity and great people skills – assets we would look for in any candidate – be ready to show them off!<br /> <br /> How does the selection process work?<br /> All applications will be assessed thoroughly and if we feel that you could potentially excel at this role, we will first call you to run over your CV. Should this go well, you will be invited to come along to one of our regular Open Days. Here, you will:<br /> • learn some more about the company, our business and goals <br /> • take part in a group activity with the other candidates<br /> • complete two written assessments (one in Portuguese, one in English) <br /> • conduct a face-to-face interview with one of our recruiters.<br /> The session will last approximately 3 hours and it provides you with an excellent opportunity to show us why you’re right for this role. You will be advised of the outcome normally within 7 days.<br /> <br /> What should you do next?<br /> If you’re still reading, that’s a great sign! But don’t leave it too long to think about it.<br /> <br /> We would like a CV showing the past 5 years’ work experience (if applicable) current salary, current location and length of notice period (if applicable).<br /> <br /> Also, have your professional references ready (in case we ask at interview stage).<br /> <br /> We look forward to your application.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4580022/Portuguese-Speaking-Reservations-Agent
Advertising Sales Executive - Singapore Salary: 20000 - 30000
Location: Singapore, 486066
Languages: English
Posted: 27th Jan 2015

About us<br /> Ink’s advertising products reach hundreds of millions of travellers each year via targeted advertising on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems as well as print advertising in our portfolio of international in-flight magazines.<br /> Our advertisers can choose exactly which groups of passengers they want to reach with their adverts by using our dynamically generated targeted advertising on print-at-home boarding passes, smartphone boarding passes, web pages and confirmation emails. Advertising is automatically chosen and delivered according to parameters such as destination, origination, gender, class flown and passenger nationality.<br /> According to our industry research, targeted advertising on print-at-home boarding passes is highly effective with 53% of those surveyed saying that they would consider purchasing products advertised on boarding passes. In addition, over a quarter of passengers look at their boarding pass while travelling to the airport, a fifth of passengers still look at their boarding pass once they have boarded the plane and 61% of passengers can recall boarding pass adverts.<br /> Ink offers technology development services and confirmation email/booking email applications to enable travel companies to take advantage of this burgeoning opportunity to connect with travellers.<br /> Our TAD clients include: KLM Royal Dutch Airlines, Germanwings, Tigerair, Brussels Airlines, Cebu Pacific, Eurostar, Ryanair, Hong Kong Airlines, Carlson Wagonlit, easyJet, Air One, GOL, nasair<br /> This is a rapidly evolving area and is a core part of Ink’s growth strategy.<br /> The role<br /> To sell targeted advertising products to new and existing B2C clients, from lead generation and developing new sales channels to closing deals over the phone<br /> High volume, high intensity, high quality calls<br /> Provide excellent customer service to maximise repeat bookings<br /> Identify and create business opportunities to present to new and existing clients<br /> Package <br /> Basic salary dependent on experience<br /> Significant commission earning potential (multiples of salary)<br /> Employee benefits scheme<br /> <br /> About you<br /> Resilient and driven<br /> Motivated to make money, competitive and eager to learn<br /> Strong desire to learn, develop skills and succeed<br /> Accountable and responsible for your actions<br /> Hard worker<br /> Someone who deals with stress positively]]>
http://www.toplanguagejobs.co.uk/job/4577582/Advertising-Sales-Executive-Singapore
Dutch Speaking Reservations Agent Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Dutch
Posted: 27th Jan 2015

Dutch-Speaking Reservations Agent (Full-time position)<br /> Salary: £14,000 pa + bonus<br /> <br /> Not heard about us?<br /> OK, you’re excused. We bet you’ve heard of our sister companies, though – Booking.com and Kayak?<br /> Oh and you’ve seen those TV ads for the dining app, OpenTable? That’s ours as well.<br /> Collectively, we are all part of the world’s largest travel firm – the Priceline Group. <br /> How would you feel about working within a group of companies like that?<br /> <br /> How have we become so successful?<br /> By teaming-up with some of the most famous names in car rental: Hertz, Avis, Europcar, we partner them all. You come to us and we get you the best rate with them. Simple!<br /> <br /> Where are we?<br /> We have one office and it’s right in the middle of Manchester City Centre.<br /> Most of our employees live within a 30-minute commute and we wouldn’t like to think that you’d need to travel more than that. We love the fact that none of our competitors have such a prestigious address!<br /> <br /> What’s the role?<br /> You will be working in a contact centre environment within the Reservations department. This means you will be dealing with Dutch-speaking customers from all over the world. You will quickly identify their requirements and meet their needs with one of our products. If you can do that to our standard and in the optimum time, you’ve got it in the bag. <br /> <br /> The vast majority of your time will be spent on call with your customers but there could also be an amount of written work to carry out, so be prepared for that. <br /> Work well and you can earn a monthly performance-related bonus, which could take your annual salary to £19,500 or even higher – it really depends how quick you learn and how smart you work.<br /> <br /> You will be scheduled for 37.5 hours per week (this is a full-time permanent role) and these hours will be spread across Monday to Sunday – weekends are nothing special in our business! Realistically you should have one clear weekend off per calendar month and when you do work a weekend, you receive time off during the week. Plus, you will do a lot of business at weekends - they’re a great opportunity to earn bonus. <br /> <br /> Typical shifts for this role can begin as early as 7am and finish as late as 11pm, and you will work 7.5 hours per day. Please do make sure that you have no issue getting into work for an early start / getting home again after a late finish. <br /> <br /> Let’s be honest - is this a role for someone who prefers to be home by 6pm and likes their weekends free? No, it isn’t.<br /> <br /> Is it a role for someone who wants to work hard, dealing effectively with their customers at the same time as learning and developing themselves as a person? <br /> Most definitely – just ask one of our team of supervisors, many of whom started in a role just like this one.<br /> <br /> What skills and experience should you already have?<br /> • We would really like you to have at least 2 years’ experience in a contact centre environment, preferably selling (or up-selling) direct to the public. Please make sure you can provide evidence of performance in your previous role(s) and be prepared to talk about targets and objectives and how you’ve handled them. <br /> • You will need to speak Dutch to native-level and also be able to write Dutch to a professional standard.<br /> • You will need a good basic level of English (spoken and written) – interviews and all training will be conducted in English, so this is important to remember.<br /> • Positivity and great people skills – assets we would look for in any candidate – be ready to show them off!<br /> <br /> How does the selection process work?<br /> All applications will be assessed thoroughly and if we feel that you could potentially excel at this role, we will first call you to run over your CV. Should this go well, you will be invited to come along to one of our regular Open Days. Here, you will:<br /> • learn some more about the company, our business and goals <br /> • take part in a group activity with the other candidates<br /> • complete two written assessments (one in Dutch, one in English) <br /> • conduct a face-to-face interview with one of our recruiters.<br /> The session will last approximately 3 hours and it provides you with an excellent opportunity to show us why you’re right for this role. You will be advised of the outcome normally within 7 days.<br /> <br /> What should you do next?<br /> If you’re still reading, that’s a great sign! But don’t leave it too long to think about it.<br /> <br /> We would like a CV showing the past 5 years’ work experience (if applicable) current salary, current location and length of notice period (if applicable).<br /> <br /> Also, have your professional references ready (in case we ask at interview stage).<br /> <br /> We look forward to your application.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4580062/Dutch-Speaking-Reservations-Agent
Portuguese Speaking Customer Adviser Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Portuguese
Posted: 27th Jan 2015

At Rentalcars. com we pride ourselves in recruiting all year round - an on-going commitment to bringing the best talent into the business. We source and select our people from across the world which gives our team an unrivalled opportunity to work with and get to know people in a dynamic, culturally rich environment.<br /> <br /> While our company continues to grow, our goal remains the same – delivering outstanding value prices & product with impeccable customer service.<br /> <br /> Our inbound sales experts guide customers step by step through the booking process and can tailor a package to meet any requirements.<br /> <br /> We need Portuguese speakers!<br /> <br /> We genuinely value our people and offer a comprehensive, fully paid 4 week induction program which is supported by on-going performance coaching from experienced multilingual Team Managers in our contact centre.<br /> <br /> Main responsibilities will include:<br /> • Taking inbound calls from our Portuguese speaking customers, and converting these enquiries into bookings with accurate rental rates that meet customer requirements and needs.<br /> • Maximising up-selling opportunities on each and every call.<br /> • Identifying reasons for not booking and confidently overcoming customer's objections.<br /> • Actively maintaining product and technical knowledge.<br /> • Following up existing enquiries and convert into a sale.<br /> • Consistently meeting company and personal weekly sales targets<br /> <br /> Your skillset:<br /> • Be a target driven and sales focused individual.<br /> • Enjoy selling and be motivated by achieving results.<br /> • Have wonderful customer service skills.<br /> • Fluent Portuguese speaker as well as good level of English (written and spoken).<br /> • Friendly with a positive outlook with excellent interpersonal skills.<br /> • Hardworking, punctual and reliable.<br /> • Have the drive and determination to succeed and reach targets using your own initiative. You will have to be fully flexible regarding the hours of work as you will be working on a shift rotating pattern.<br /> <br /> Salary: £13,800 per year, with an OTE of around £20000 to £30000 including bonus and benefits. <br /> <br /> Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone or email too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.<br /> <br /> Our people make us the leading rental company in the world. That's why we work hard to be an inclusive employer, so everyone at rentalcars. com can be their best.<br /> <br /> If you speak Portuguese fluently (verbal & written), apply now.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4540852/Portuguese-Speaking-Customer-Adviser
French speaking customer adviser Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, French
Posted: 27th Jan 2015

*French speaking customer adviser*<br /> <br /> *Must be willing to commute/relocate to Manchester*<br /> <br /> Working on a rotating shift pattern, between the hours of 7am and 11pm, from Monday to Sunday. (37.5 hours per week).<br /> <br /> The French speaking customer service advisor role is for people who thoroughly enjoy sales and customer satisfaction whilst making money.<br /> <br /> You will have to have that knack for spotting sales any upselling opportunities and be able to overcome objections effectively and confidently.<br /> <br /> We are looking for that person who is great at rapport building; who can easily engage with customers giving them all options available to them. We are here to offer the best deal and solution with outstanding service.<br /> <br /> Our French speaking customer service advisor will thrive with achieving targets with the aim of reaching a great earning potential – how much you earn, well, it’s up to you!<br /> <br /> *Responsibilities*<br /> • Consistently achieving monthly targets and taking those upselling opportunities<br /> • Helping customers in choosing the best deal for their needs and overcoming any objections<br /> • Problem solving and fact finding, with full understanding of the products you are offering to be able to close the deal in a positive manner – ensuring customers experience is a positive one!<br /> • We want people with bubbly and happy personalities with great motivation and drive; able to work on their own initiative and be part of a great and successful sales team.<br /> <br /> *Skills needed*<br /> • Have previous experience of working well in a fast paced, dynamic environment within sales, customer services and/or telesales.<br /> • Friendly with a positive outlook with excellent interpersonal skills<br /> • Be hardworking, punctual and reliable.<br /> • Drive and passion for making money. <br /> • The ability to communicate persuasively<br /> • Bring life experience and personality to the role to include individual talents.<br /> • Sharp thinking and an eye for detail<br /> • Genuine passion for customer service and be motivated by achieving results<br /> • PC literate and the ability to respond professionally to emails<br /> • Punctual and reliable as a way of working<br /> • Fluency in both French and English (verbal and written).<br /> <br /> *Who we are*<br /> Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone or email too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.<br /> <br /> Our people make us the leading car rental company in the world – that’s why we work hard to be an inclusive employer, so everyone at rentalcars. com can be their best.<br /> <br /> We appreciate how valuable your time is, so having checked that you match what we are looking for - apply now.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4336481/French-speaking-customer-adviser
Hotel Agent EMEA languages - multiple openings January 2015 Salary: Competitive
Location: Czech Republic, Praha
Languages: English, Dutch, French, German, Italian, Spanish, Greek, Turkish
Posted: 27th Jan 2015

About Expedia<br /> <br /> The world’s largest online travel retailer for Air, Cruise, Hotel and Vacation Packages including a portfolio of brands: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia's companies operate more than 50 global sites in Europe, North America, South America, Middle East, Africa and Asia Pacific.<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners).<br /> <br /> Responsibilities:<br /> <br /> •Enthusiastic customer service for global inbound/outbound phone support <br /> •Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution. <br /> •Versatile in managing multiple software programs while conversing with all types of support staff. <br /> •Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications. <br /> •Strong, proactive follow-up skills and be able to administer and support Travel Policies. <br /> •Maintain strong vendor relations with a positive attitude and outgoing nature. <br /> •Adhere to defined procedures, standards and performance expectations. <br /> •Analyze, diagnose and deliver known solutions to complex challenges. <br /> <br /> Requirements:<br /> <br /> •Fluent proficiency & comprehension in English + Italian/ German/ French/ Dutch/ Spanish/ Greek/ Turkish <br /> •Results-oriented individual <br /> •Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis <br /> •Strong Passion for Customer Service <br /> •Responds effectively under stressful situations <br /> •Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business <br /> •Strong ability to multi-task while effectively communicating with partners/customers <br /> Experience & Education:<br /> <br /> •One year or more of solid customer service experience providing support and/or help. <br /> •Travel industry background with customer service support experience (preferred) <br /> •Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way. <br /> •Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience. <br /> •Familiar with accounting terms and further financial operations will be an asset. <br /> •Ownership and problem resolution a must. <br /> •Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication. <br /> •The ability to communicate effectively at all levels from executive management to individual contributor. <br /> •The ability to work unsupervised and make independent work related decisions. <br /> •Flexibility and willingness to assist where and when needed and directed by your supervisor. <br /> •Experience with Microsoft Office products and various call center support programs. <br /> •High School Diploma, University Degree. Some college preferred. <br /> •Keen eye for detail and high level of accuracy. <br /> •Excellent time-management, organizational, and prioritization skills. <br /> <br /> About Expedia<br /> <br /> Our mission is to revolutionize travel through the power of technology.<br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.]]>
http://www.toplanguagejobs.co.uk/job/4550242/Hotel-Agent-EMEA-languages-multiple-openings-January-2015
French speaking Sales Executives –Travel Media Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, French
Posted: 27th Jan 2015

About us<br /> INK is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.com<br /> <br /> Sales Executives at Ink are exceeding monthly / quarterly sales targets by B2B Sales of advertising space into inflight magazines to businesses who benefit from attracting a travelling audience. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.<br /> Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> Excellent communication skills and telephone manners<br /> Fluent in the French language both written and oral <br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> <br /> Why Ink?<br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> International travel opportunities <br /> Significant earning potential<br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/2848242/French-speaking-Sales-Executives-%E2%80%93Travel-Media
French speaking outbound sales adviser Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, French
Posted: 27th Jan 2015

French Outbound Sales Adviser<br /> <br /> Must be willing to commute/relocate to Manchester<br /> <br /> <br /> You will be working between the hours of 9am and 9pm, from Monday to Saturday – on a rotating shift pattern. (37.5 hours per week).<br /> <br /> The French outbound sales adviser role is for people who thoroughly enjoy sales and customer satisfaction whilst making money.<br /> <br /> You will have to have that knack for converting sales, spotting any upselling opportunities and be able to overcome objections effectively and confidently.<br /> <br /> We are looking for that person who is great at rapport building; who can easily engage with customers giving them all options available to them. We are here to offer the best deal and solution with outstanding service.<br /> <br /> The French outbound sales adviser will thrive with achieving targets with the aim of reaching a great earning potential – how much you earn, well, it’s up to you!<br /> <br /> Responsibilities<br /> • Making outbound “warm” calls to French speaking customers and converting quotes into bookings with accurate rental rates.<br /> • Identifying reasons for not booking and confidently overcoming customer’s objections.<br /> • Maintain a robust relationship with clients with a view to securing future business & ensuring customer retention.<br /> • Following up existing inquiries and converting into sales.<br /> • Consistently achieving monthly targets <br /> • We want people with bubbly and happy personalities with great motivation and drive; able to work on their own initiative and be part of a great and successful sales team.<br /> <br /> Skills needed<br /> • Have worked effectively in a high volume sales environment<br /> • Possess an exceptional telephone manner with strong keyboard skills to match.<br /> • Friendly with a positive outlook with excellent interpersonal skills<br /> • Drive and passion for making money. <br /> • The ability to communicate persuasively<br /> • Bring life experience and personality to the role to include individual talents.<br /> • Sharp thinking and an eye for detail<br /> • Genuine passion for customer service and be motivated by achieving results<br /> • PC literate and the ability to respond professionally to emails<br /> • Punctual and reliable as a way of working<br /> <br /> Who we are<br /> Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone or email too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.<br /> <br /> Our people make us the leading car rental company in the world – that’s why we work hard to be an inclusive employer, so everyone at rentalcars.com can be their best.<br /> <br /> We appreciate how valuable your time is, so having checked that you match what we are looking for - apply now. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4515792/French-speaking-outbound-sales-adviser
Bilingual Sales Executive TAD – Travel Media Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, Danish, Dutch, Finnish, French, German, Norwegian, Swedish, Icelandic, Swiss German
Posted: 27th Jan 2015

About us<br /> <br /> Ink is the global leader in connecting with travellers. We write, design and produce inflight magazines for more airlines than any other company in the world, as well as reaching a captive audience of hundreds of millions of travellers each year via Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and onboard entertainment systems.<br /> <br />  We are proud to work with over three dozen airlines, producing media in 13 languages and selling advertising in over 100 countries. Our clients include Air Macau, Bangkok Airways, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air, plus many more.<br /> <br /> We own the Airline Retail Conference (ARC) in Europe and Asia-Pacific, the China Travel Retail Conference in Shanghai, and we produce the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. <br /> <br /> We are ranked 7th in the Investec Hot 100 Real Business List 2012 for high performance companies.<br /> For more information see www.ink-global.come and our Facebook page www.facebook.com/#!/happINKness?fref=ts<br /> <br /> About Targeted Advertising (TAD)<br /> <br /> TAD enables our clients to chose exactly which passengers they want to reach with their adverts by using our targeted advertising solutions on print-at-home boarding passes, smart phone boarding passes, web pages and confirmation emails. Advertising is automatically chosen and delivered according to parameters such as destination, origination, gender, class flown and passenger nationality. <br /> <br /> This is a rapidly evolving area and is a core part of Ink’s growth strategy. You will manage the entire sales process to ensure delivery against key performance metrics, with a primary emphasis on the generation of new business along with account management of the business brought on board. <br /> <br /> Successful Sales executives need to be aware of changes in the market that impact their target audience. In addition, they are gaining knowledge of the sales strategies of competitors, both for their business and their clients' businesses.Sales Executives at Ink are dealing with buyers, directors and key decision makers - negotiating terms of contracts and closing deals with them on a daily basis.<br /> <br /> About the role<br /> <br /> Business Development: Sourcing new leads on a daily basis and cold calling potential clients<br /> Objection handling and negotiation<br /> Building long term relationships with relevant businesses<br /> Constant self-study on changes in the markets and sectors/industries the executive is working on<br /> Minimum of 10 effective calls every day<br /> Some travel may be required <br /> <br /> About you<br /> <br /> Excellent communication skills and telephone manners<br /> A confident and determined approach <br /> Resilience - and the ability to cope with rejection <br /> Self-motivation and drive <br /> A competitive streak<br /> Dynamic, focused and self-motivated<br /> Persistent and diligent<br /> Confidence and an outgoing personality<br /> Diplomacy and patience <br /> The ability to work under pressure and meet targets <br /> Passion for travel <br /> <br /> Why Ink?<br /> <br /> Fast moving environment for a market leader in a growth sector<br /> Coaching and development programmes for all employees<br /> Significant earning potential]]>
http://www.toplanguagejobs.co.uk/job/2849372/Bilingual-Sales-Executive-TAD-%E2%80%93-Travel-Media
Voice Engineer – Voice Operations Salary: Competitive
Location: Czech Republic, Praha
Languages: English, French
Posted: 27th Jan 2015

Role:<br /> <br /> The role requires someone who has experience working across an environment of approximately 14,570 full-time and part-time employees worldwide. The key technologies deployed are Avaya for corporate telephony, Avaya and Cisco for contact centre and NICE for call recording and the successful candidate should have experience of all. Additional the successful candidate should have knowledge of the interworking and the relationships of servers, networking, applications and telecom technologies. This will allow for them to understand the links required while implementing and supporting solutions.<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> Design<br /> <br /> • Ability to review and critique design documentation<br /> <br /> • Support the architecture team in gathering business requirements<br /> <br /> • Provide input to cost/benefit analysis on intermediate projects<br /> <br /> Transition<br /> <br /> • Collaborate in the planning, design, development, and deployment of ACD Call Vectoring, VDN, toll free and IVR routing<br /> <br /> • Collaborate in the planning, design, development, and deployment of IVR, Call back and Screen Pop enhancements<br /> <br /> • Collaborate in the planning, design, development, and deployment of Call Server, Gateway, Stations, Trunks and Avaya Communications Manager<br /> <br /> • Attending project meetings as required<br /> <br /> Operate<br /> <br /> • Support all contact center technologies (Avaya ACD, CMS, Experience Portal, IVR, Call Back, Screen Pops, ACCCM, One-X Agent Central Manager, One-X Agent, System Manager, Session Manager, Verizon Network Manager, NICE Call Recording and Screen Capture)<br /> <br /> • Diagnose and troubleshoot problems with existing telecom applications.<br /> <br /> • Find fixes and patches for issues identified and coordinate the hardening of infrastructure.<br /> <br /> • Prepare and deliver CMS reports<br /> <br /> • Provide orientation and training to end users for all modified and new systems.<br /> <br /> • Support the standard reporting needs of the organization and provide standard methods of accessing all telecom reporting data.<br /> <br /> • Create reports to ensure system is working as expected and performing appropriately.<br /> <br /> • 2nd/ 3rd line troubleshooting<br /> <br /> • Extensive Avaya IP Office installation, commissioning and technical support experience.<br /> <br /> • Being the 'face' of the business when visiting sites<br /> <br /> • Familiar with WAN/LAN and SIP technologies<br /> <br /> • Configuration, monitoring and fault finding - routers and data switches<br /> <br /> • Troubleshoot straightforward voice problems independently by investigating underlying problems<br /> <br /> • Participate in peer review of changes to the voice infrastructure<br /> <br /> • Evaluate, implement and monitor incoming voice change requests<br /> <br /> • Monitor and respond to voice incidents, triage and resolve the problem<br /> <br /> • Perform quarterly proactive voice testing to ensure proper functioning and reliability of the voice infrastructure<br /> <br /> • Conduct network studies and performance analyses and recommend changes<br /> <br /> • Called upon to ensure network documentation and network schematics are correct and up to date<br /> <br /> • Act as Voice lead in researching, identifying, analyzing, resolving problems, and implementing solutions and/or enhancements.<br /> <br /> • Make recommendations based on problem research and analysis.<br /> <br /> • Interface frequently with cross discipline support teams – network, server, facilities - to provide seamless voice operations<br /> <br /> General<br /> <br /> • Take charge of technical issues within the local team<br /> <br /> • Candidate should be able to work non-standard business hours<br /> <br /> • Possibility of being on call over weekends outside of standard business hours<br /> <br /> • In the event of an emergency you will be expected to participate in supporting the resolution outside of core business hours<br /> <br /> • Defining new global processes and restructuring the existing processes.<br /> <br /> <br /> <br /> Knowledge & Experience:<br /> <br /> <br /> <br /> Mandatory<br /> <br /> • Strong experience in IP Telephony<br /> <br /> • Excellent English communication skills both orally and written are prerequisite<br /> <br /> • Experience of using Microsoft suite – Visio, Word, Excel, PowerPoint<br /> <br /> • Knowledge of Avaya Telephone systems (CM 4 to CM 6.3)<br /> <br /> • Knowledge of CMS Supervisor Reporting Software<br /> <br /> • Knowledge of TCP/IP fundamentals & Networking Technologies and their application in a business environment<br /> <br /> • Basic Cisco network (Cisco certification a plus)<br /> <br /> • Basic Linux Knowledge<br /> <br /> • Basic SIP<br /> <br /> • Basic low voltage wiring knowledge<br /> <br /> • Knowledge of voice circuit provisioning<br /> <br /> • Knowledge on Tie trunks, CO, ISDN PRI/BRI, T1/E1, IP, SIP trunks<br /> <br /> • A strong work ethic<br /> <br /> • Ideal candidate would be a Self-Starter interested in sharing their insight and experience in an effort to build a World Class voice team<br /> <br /> • Bachelor's degree in Computer Science, IT, or equivalent. Equivalent work experience acceptable in place of a degree<br /> <br /> • Basic understanding of ITIL concepts (Service Desk, Incident Management, Problem Management, and Change Management) would be beneficial<br /> <br /> Desired<br /> <br /> • Experience of NICE call recording is an advantage<br /> <br /> • Nectar monitoring or alternative voice monitoring tool like Prognosis<br /> <br /> • ServiceNow<br /> <br /> • ITIL foundation certification<br /> <br /> • ACD Routing<br /> <br /> • One-X Agent Soft Application<br /> <br /> • ACM with One-X Agent Central Management Server & AD Integration - AD integration 2015 offering<br /> <br /> • IVR Technology<br /> <br /> • INI IVR application<br /> <br /> • INI Virtual hold<br /> <br /> • Screen Pop via One-X Agent & Egencia Agent Tool Bar (home grown CRM)<br /> <br /> • AES integration servers for IVR and NICE<br /> <br /> • Microsoft integration experience<br /> <br /> • French language skills]]>
http://www.toplanguagejobs.co.uk/job/4475562/Voice-Engineer-%E2%80%93-Voice-Operations
Dutch speaking Hotel Agent Salary: Competitive
Location: Czech Republic, Praha
Languages: English, Dutch
Posted: 27th Jan 2015

About Expedia, <br /> <br /> The world’s largest online travel retailer for Air, Cruise, Hotel and Vacation Packages including a portfolio of brands: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia, Inc.’s companies operate more than 50 global sites in Europe, North America, South America, Middle East, Africa and Asia Pacific. <br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners). <br /> <br /> Responsibilities:<br /> • Enthusiastic customer service for global inbound/outbound phone support <br /> • Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution. <br /> • Versatile in managing multiple software programs while conversing with all types of support staff.<br /> • Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.<br /> • Strong, proactive follow-up skills and be able to administer and support Travel Policies.<br /> • Maintain strong vendor relations with a positive attitude and outgoing nature.<br /> • Adhere to defined procedures, standards and performance expectations.<br /> • Analyze, diagnose and deliver known solutions to complex challenges.<br /> <br /> Requirements:<br /> • Fluent proficiency & comprehension in Dutch + English is required<br /> • Results-oriented individual<br /> • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis <br /> • Strong Passion for Customer Service.<br /> • Responds effectively under stressful situations <br /> • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> • Strong ability to multi-task while effectively communicating with partners/customers <br /> <br /> Experience & Education:<br /> • One year or more of solid customer service experience providing support and/or help.<br /> • Travel industry background with customer service support experience (preferred) <br /> • Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way <br /> • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience <br /> • Familiar with accounting terms and further financial operations will be an asset <br /> • Ownership and problem resolution a must.<br /> • Keen eye for detail and high level of accuracy.<br /> • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> • The ability to communicate effectively at all levels from executive management to individual contributor.<br /> • The ability to work unsupervised and make independent work related decisions.<br /> • Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> • Excellent time-management, organizational, and prioritization skills.<br /> • Experience with Microsoft Office products and various call center support programs.<br /> • High School Diploma, University Degree. Some college preferred.<br /> <br /> We offer:<br /> <br /> • Excellent working environment <br /> • Participation on brand new department implementation <br /> • Motivational Salary package <br /> • Interesting Benefit package <br /> • Leisure Travel Reimbursement Benefit <br /> • Significant discounts on hotels worldwide <br /> • Annual Prague Public Transport Pass <br /> • Meal vouchers <br /> • 5 weeks vacation <br /> • Private healthcare <br /> • Pension Plan <br /> • Wellness and Fitness Reimbursement Benefit<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4475482/Dutch-speaking-Hotel-Agent
Account Manager City Trips London with English Salary: Competitive
Location: United Kingdom, London, Central London
Languages: English
Posted: 27th Jan 2015

Account Manager Citytrips – London<br /> <br /> Fulltime, Amsterdam / London<br /> Would you like to work at the fastest growing travel site in the Netherlands? We can offer you extensive room for growth and excellent career opportunities.<br /> <br /> Who we are<br /> Young, dynamic, enthusiastic, flexible, smart, ambitious, “work hard, play hard”, are all words that characterise a 'birdie'. Not everyone can be a 'birdie' and not everyone wants to be a 'birdie'. We are just looking for talented superstars to strengthen our team!<br /> <br /> How it all started<br /> TravelBird was founded in Amsterdam in April 2010. It all began in an attic and with founders Dennis Klompalberts and Symen Jansma, who offered just one fantastic new travel deal each day. For the past four years TravelBird has been expanding to 18 countries across Europe, and our websites now feature the most competitively priced holidays. Last April the famous Samwer brothers from Germany came on board as TravelBird’s first investors. TravelBird owes its success to a refreshingly simple idea: make it easy to book spectacular holidays and experiences by offering inspiring travel deals each and every day. Today TravelBird operates out of a large office on the Keizersgracht in the heart of Amsterdam, where over 400 enthusiastic and international “Birdies” work to find the best holiday destinations and create great deals for everyone.<br /> <br /> The Challenge<br /> TravelBird Citytrips is a relatively new label within TravelBird. We promote interesting deals in all countries TravelBird operates in. This offers a lot of salesopportunities for the deals you create with new partners. Each day starts with a short sales update with the enthusiastic Citytrips team. Throughout the day, you are constantly researching current trends in London, evaluating the competition and identifying new hot leads in order to enable TravelBird to promote the most unique and diverse daily Cityrips deals. You will work independently on establishing, developing, maintaining and expanding a client portfolio in London. You open doors that where closed before. To maximize your personal revenue, you will have to negotiate the best rates and commission percentages and proactively contract new leisure providers in London (hotels & touroperators). You will work prefarably from London which enables you to give your personal touch to making deals in appointments with our potential partners. You are aimed to ensure and contribute to the further growth of the label and TravelBird.<br /> <br /> Who you are<br /> -Creative, Enthusiastic, Flexible and FUN;<br /> -Smart (Bachelor degree in Business Studies, Economics, Marketing);<br /> -Knows how to close a deal and have 1 - 3 years sales experience;<br /> -Your heart beats faster when thinking of closing deals and traveling;<br /> -Positive, happy and eager to learn something new every day;<br /> -A genius in creating new business opportunities & you speak English on a native level;<br /> -An excellent communicator, a persuasive and representive individual who influences those he meets with;<br /> -A natural sales person who constantly follows up leads;<br /> -Living in London or you are willing to travel;<br /> <br /> Why we are happy birdies<br /> -Heaps of challenges & a once in a lifetime adventure;<br /> -Freedom, responsibilities and creativity;<br /> -Healthy lunches & cold beers in the fridge;<br /> -A brand new MacBook Pro!;<br /> -An awesome and inspiring hangout above one of the most famous canals in Amsterdam;<br /> -Each day flies by;<br /> -Colleagues from all over the world;<br /> -We ride our own TravelBird bikes;<br /> -Oh, and we get paid as well...<br /> <br /> Up for it?<br /> Spread your wings and apply now! Surprise us with your cover letter and CV and hit the 'Apply!' button. For questions regarding your application you can call Jeroen (recruiter birdie) at 0031 (0)20-3080923. <br /> <br /> Curious and want to know more about us? See: TravelBird Careers. And no, we do not work with recruitment agencies.]]>
http://www.toplanguagejobs.co.uk/job/4280042/Account-Manager-City-Trips-London-with-English
German speaking hotel agent Salary: Competitive
Location: Czech Republic, Praha
Languages: English, German
Posted: 27th Jan 2015

About Expedia<br /> <br /> The world’s largest online travel retailer for Air, Cruise, Hotel and Vacation Packages including a portfolio of brands: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia's companies operate more than 50 global sites in Europe, North America, South America, Middle East, Africa and Asia Pacific.<br /> <br /> Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction, dedication and commitment to join our call center team (Lodging Support Services, focuses on providing support to Expedia guest and Expedia hotel partners).<br /> <br /> Responsibilities:<br /> <br /> •Enthusiastic customer service for global inbound/outbound phone support<br /> •Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution.<br /> •Versatile in managing multiple software programs while conversing with all types of support staff.<br /> •Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.<br /> •Strong, proactive follow-up skills and be able to administer and support Travel Policies.<br /> •Maintain strong vendor relations with a positive attitude and outgoing nature.<br /> •Adhere to defined procedures, standards and performance expectations.<br /> •Analyze, diagnose and deliver known solutions to complex challenges.<br /> Requirements:<br /> <br /> •Fluent proficiency & comprehension in German and English is required<br /> •Results-oriented individual<br /> •Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis<br /> •Strong Passion for Customer Service.<br /> •Responds effectively under stressful situations<br /> •Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.<br /> •Strong ability to multi-task while effectively communicating with partners/customers<br /> Experience & Education:<br /> <br /> •One year or more of solid customer service experience providing support and/or help.<br /> •Travel industry background with customer service support experience (preferred)<br /> •Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way <br /> •Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience<br /> •Familiar with accounting terms and further financial operations will be an asset<br /> •Ownership and problem resolution a must.<br /> •Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.<br /> •The ability to communicate effectively at all levels from executive management to individual contributor.<br /> •The ability to work unsupervised and make independent work related decisions.<br /> •Flexibility and willingness to assist where and when needed and directed by your supervisor.<br /> •Experience with Microsoft Office products and various call center support programs.<br /> •High School Diploma, University Degree. Some college preferred<br /> •Keen eye for detail and high level of accuracy.<br /> •Excellent time-management, organizational, and prioritization skills.<br /> About Expedia<br /> Our mission is to revolutionize travel through the power of technology.<br /> Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4475502/German-speaking-hotel-agent
German Speaking Key Account Manager DACH Salary: Dependent on expereince + uncapped commission
Location: United Kingdom, London, Central London, NW6 1RZ
Languages: English, German
Posted: 27th Jan 2015

Sales – Travel Media<br /> <br /> Based in our London office, but with some travel, you will be selling across one or more of our media platforms to clients from a variety of market sectors across a number of countries.<br /> <br /> You will be expected to generate your own quality leads and prospects, and develop your own territory through effective cold calling and client development. You will build business relationships through meaningful conversations with decision makers and delivering nothing less than 5-star service levels. You will also be negotiating at a senior level, and closing business on the phone and face to face every day.<br /> <br /> <br /> What we’re looking for<br /> <br /> * A passion for selling and providing solutions<br /> * Unshakeable belief<br /> * A desire to constantly make yourself and those around you even better <br /> * Excellent and creative sales ability<br /> * A natural happiness and positivity<br /> * A smart approach to problem solving<br /> <br /> What you get in return<br /> <br /> * An opportunity to grow with First class ongoing coaching and development<br /> * A chance to work for a market leader (Ink came 7th in the Investec Hot 100 Real Business List 2012)<br /> * The most original commission and incentives scheme in sales<br /> * A chance broaden your horizons with travel opportunities <br /> * An invitation to join our HappINKness and Dreams initiatives<br /> <br /> About Ink <br /> Ink is the global leader in connecting with travellers. As well as producing more inflight magazines for more airlines than any other company in the world, Ink reaches a captive audience of hundreds of millions of travellers each year with Targeted Advertising (TAD) on confirmation emails, check-in emails, print-at-home & mobile boarding passes and on onboard entertainment systems.<br /> * Ink works with over three dozen airlines, produces media in 17 languages, and sells advertising in over 100 countries. Our travel clients include companies as diverse as Air France-KLM, Air Macau, Bangkok Airways, bmi, easyJet, Eurostar, Germanwings, Gulf Air, Jetstar, Ryanair, South African Express, THAI Airways, Tiger Airways, TurboJET (the ferry from Hong Kong to Macau), United Airlines, PrivatAir and Wizz Air.<br /> * Ink is the owner of the Airline Retail Conference (ARC) in Europe and Asia, the China Travel Retail conference in Shanghai, and produces the Airline Passenger Experience Media Platform in association with APEX, the Airline Passenger Experience Association. We also publish CNBC Business magazine and TimeOut Singapore. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/2131251/German-Speaking-Key-Account-Manager-DACH
Italian speaking customer adviser Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Italian
Posted: 27th Jan 2015

*Italian speaking Customer service Advisor*<br /> <br /> *Must be willing to commute/relocate to Manchester*<br /> <br /> Working on a rotating shift pattern, between the hours of 7am and 11pm, from Monday to Sunday. (37.5 hours per week).<br /> <br /> The Italian speaking customer service advisor role is for people who thoroughly enjoy sales and customer satisfaction whilst making money.<br /> <br /> You will have to have that knack for spotting sales any upselling opportunities and be able to overcome objections effectively and confidently.<br /> <br /> We are looking for that person who is great at rapport building; who can easily engage with customers giving them all options available to them. We are here to offer the best deal and solution with outstanding service.<br /> <br /> Our Italian speaking customer service advisor will thrive with achieving targets with the aim of reaching a great earning potential – how much you earn, well, it’s up to you!<br /> <br /> *Responsibilities*<br /> • Consistently achieving monthly targets and taking those upselling opportunities<br /> • Helping customers in choosing the best deal for their needs and overcoming any objections<br /> • Problem solving and fact finding, with full understanding of the products you are offering to be able to close the deal in a positive manner – ensuring customers experience is a positive one!<br /> • We want people with bubbly and happy personalities with great motivation and drive; able to work on their own initiative and be part of a great and successful sales team.<br /> <br /> *Skills needed*<br /> • Have previous experience of working well in a fast paced, dynamic environment within sales, customer services and/or telesales.<br /> • Friendly with a positive outlook with excellent interpersonal skills<br /> • Be hardworking, punctual and reliable.<br /> • Drive and passion for making money. <br /> • The ability to communicate persuasively<br /> • Bring life experience and personality to the role to include individual talents.<br /> • Sharp thinking and an eye for detail<br /> • Genuine passion for customer service and be motivated by achieving results<br /> • PC literate and the ability to respond professionally to emails<br /> • Punctual and reliable as a way of working<br /> • Fluency in both Italian and English (verbal and written).<br /> <br /> *Who we are*<br /> Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone or email too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.<br /> <br /> Our people make us the leading car rental company in the world – that’s why we work hard to be an inclusive employer, so everyone at rentalcars. com can be their best.<br /> <br /> We appreciate how valuable your time is, so having checked that you match what we are looking for - apply now.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4336362/Italian-speaking-customer-adviser
Dutch speaking Language specialist Salary: Competitive
Location: United Kingdom, North West, Manchester, M3 3JZ
Languages: English, Dutch
Posted: 27th Jan 2015

At rentalcars.com we pride ourselves in recruiting the best in the business. We source and select professionals from across the world which gives our teams the unrivalled opportunity to work with and get to know people in a dynamic, culturally rich environment. While our company continues to grow, our goal remains the same: delivering outstanding value prices & product with impeccable customer service.<br /> <br /> Calling all Dutch speakers!<br /> <br /> A role has arisen in our Quality Assurance (translation) team for a Dutch speaking Language Specialist.<br /> <br /> An effective translation is not substituting the words to create a copy of the initial text. It’s a precise piece of work which mirrors both the tone and intention of the original, written creatively with attention paid to vocabulary & grammar. This position will be responsible for translation/linguistic reviews in Dutch for our target audience – our customers.<br /> <br /> Key responsibilities:<br /> <br /> • Translation, proof reading & editing translations to the required standard in Dutch.<br /> • Delivering and maintaining natural, superb language quality for our website in an editorial capacity.<br /> • Ensuring consistency between the original & translated Dutch content.<br /> • Conducting quality improvement projects as and when required for the Dutch language market/translation.<br /> <br /> Skillset:<br /> <br /> • Educated to degree level (preferably in Journalism, Linguistics or Translation studies).<br /> • A track record in content creation to strict deadlines (advantageous) & able to work to an impeccably high level of detail.<br /> • Fluent in Dutch (verbal & written) with excellent communication skills in English.<br /> • A genuine passion for the translation and the written word.<br /> • Internet savvy.<br /> • Ability to multi-task, manage own workload and prioritize accordingly.<br /> • Previous experience of translation systems – advantageous<br /> <br /> Who we are:<br /> <br /> Based in the heart of Manchester, we arrange over 4.5 million rentals a year in almost 24,000 locations. With customers in over 180 countries, we support our global user base via our website, which is available in more than 45 languages and many different currencies. And those customers have access to multilingual support by Freephone or email too, provided by a dedicated contact centre. Technology is a big part of what we do. We’re all about delivering cutting edge solutions that make life easier for our customers. And naturally, we like to have fun while we’re doing it. ‘Anything but Ordinary’ is our motto here. And we’re always on the lookout for bright, dynamic self-starters to help us achieve even more extraordinary things.<br /> <br /> Our people make us the leading car rental company in the world – that’s why we work hard to be an inclusive employer, so everyone at rentalcars.com can be their best.<br /> <br /> Speak Dutch fluently? Background in journalism or translation?<br /> <br /> Apply now.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4565412/Dutch-speaking-Language-specialist
Global Contact Centre Agent - Manchester - Dutch speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Dutch
Posted: 26th Jan 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Dutch<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622322/Global-Contact-Centre-Agent-Manchester-Dutch-speaker
Revenue Management Analyst – Italian speaking Salary: Competitive salary + benefits
Location: United Kingdom, South East, Berkshire, Bracknell
Languages: English, Italian
Posted: 22nd Jan 2015

Get your GO on.<br /> <br /> Avis Budget Group is a leading global provider of mobility solutions. Across EMEA, we operate 4 industry leading brands: Avis; Budget; Zipcar and Payless. Firmly established as a leader in the vehicle rental industry, our history of focusing on customers, our people, growth, innovation and efficiency drives impressive bottom line success and has delivered strong year on year results.<br /> <br /> Revenue Management is a centralised department that supports and advises on pricing and inventory management and on pricing strategy.<br /> <br /> As a Revenue Management Analyst, reporting to the Head of Revenue Management, your role will require consistent communication with other departments, data gathering and analysis as well as managing tools and processes to enable high quality revenue management.<br /> <br /> This is an excellent opportunity for a native Italian speaking graduate with excellent analytical and communication skills to play a key role in pricing strategy, in a busy team which is central to the company’s profitability.<br /> <br /> To be successful in this demanding role, your proven track record will enable you to deliver against the following key performance areas:<br /> • Managing optimization process for up to two districts focusing on distribution, pricing, segment management and demand management<br /> • Demand forecast management for up to two districts<br /> • Recommendation of pricing strategy and pricing tactics for up to two districts and some specific inbound markets<br /> • Supporting the development and maintenance revenue management process and tools<br /> • Delivering high quality quantitative analysis to support own recommendations <br /> • Communication and relationships with key stakeholders in other departments <br /> • Support communication and reporting for Country board<br /> <br /> Please apply for this role if you meet the following criteria:<br /> • Educated to degree level<br /> • Fluent (native level) Italian <br /> • Prior experience in an analytical role (including internships or any kind of professional experience in a relevant departments (e.g. pricing, planning, revenue management, strategy) <br /> • Excellent analytical ability, attention to detail, and ability to work both independently and as a valued member of a team<br /> • Ability to analyse complex scenarios, formulate recommendations and communicate them effectively to Senior Management<br /> • Excellent communication skills<br /> • Ability to complete work to a high level of accuracy and detail, maintaining focus, energy and effort when under pressure<br /> <br /> If you want to GO somewhere in your career, Avis Budget Group is the place to be - apply now!]]>
http://www.toplanguagejobs.co.uk/job/4652182/Revenue-Management-Analyst-%E2%80%93-Italian-speaking
Global Contact Centre Agent - Manchester - Korean speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Korean
Posted: 26th Jan 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Korean<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622352/Global-Contact-Centre-Agent-Manchester-Korean-speaker
Global Contact Centre Agent - Manchester - Russian speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Russian
Posted: 26th Jan 2015

JOB SUMMARY<br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career, <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Russian<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622312/Global-Contact-Centre-Agent-Manchester-Russian-speaker
Global Contact Centre Agent - Manchester - Japanese speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, Japanese
Posted: 26th Jan 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and Japanese<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622302/Global-Contact-Centre-Agent-Manchester-Japanese-speaker
Global Contact Centre Agent - Manchester - German Speaker Salary: Competitive
Location: United Kingdom, North West, Manchester
Languages: English, German
Posted: 26th Jan 2015

JOB SUMMARY<br /> <br /> Our aim at Etihad Airways is to deliver the very best customer service possible, time after time, and to offer a unique brand of modern Arabian hospitality that exceeds our guests' expectations. <br /> <br /> The Contact Centre Agent’s role is responsible for delivering exceptionally high levels of service to all our guests ensuring they have a great experience every time. By optimizing guest satisfaction you will contribute to achieving ambitious yet achievable individual revenue and customer service targets.<br /> <br /> The role requires you to operate within a fast moving environment working within a shift work environment. A high degree of flexibility is essential and you may be required to work extra hours after completion of scheduled shift and on rostered days off to support business needs. <br /> Whether you are starting your career or looking for a new direction, the Contact Centre Agent role is a great introduction into the aviation industry with plenty of development opportunities to build a successful career.<br /> <br /> You will benefit from first class training which won ‘Most Effective Contact Centre Foundation Training Programme’ award at the Contact Centre Association (CCA) Global Excellence Awards 2014<br /> Support Etihad in maintaining it’s reputation as the ‘World’s Leading Airline for the sixth straight year at the 2014 World Travel Awards’. <br /> <br /> JOB ACCOUNTABILITIES<br /> <br /> 1 Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.<br /> 2 Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.<br /> 3 Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.<br /> 4 Achieve individual revenue and customer service targets to support delivery of team/departmental targets.<br /> 5 Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. <br /> 6 Maintain data protection and confidentiality for both staff and customers.<br /> 7 Support other departmental functions as required (e.g. ticketing & E-Services desk, preflight checks, service desk, etc.)<br /> <br /> QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE<br /> <br /> Qualification & Education:<br /> <br /> Essential<br /> Education to at least secondary level is required, <br /> <br /> Preferable<br /> Courses in reservation and ticketing.<br /> <br /> Experience:<br /> <br /> Essential<br /> Post holder will have at least 0-2 years customer service experience<br /> <br /> Preferable<br /> Contact centre experience <br /> <br /> Training & Knowledge:<br /> <br /> Essential<br /> Excellent verbal communication skills <br /> Fluent in English and German<br /> High computer literacy<br /> <br /> Preferable<br /> Knowledge of contact centre operations<br /> Training in Sabre reservation and ticketing<br /> Fluent in Arabic and additional languages<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4622092/Global-Contact-Centre-Agent-Manchester-German-Speaker
French Speaking Concierge Service Specialist Salary: £15,600k + Shift Allowance + Relocation Assistance + Development Opportunities + Generous Range of Benefits
Location: United Kingdom, East Anglia, Cambridgeshire
Languages: English, French
Posted: 23rd Jan 2015

WhiteConcierge provides a global concierge service for the world’s leading banks and credit card companies. They operate on a 24/7 basis in 4 languages, serving their customer base. As a result of business development, we are now looking to expand our French speaking team. <br /> <br /> The successful candidate will be dealing with some extraordinary requests on behalf of some demanding customers. Whatever a customer needs and wherever they are in the world (provided it is legal and ethical), you will be expected to deliver solutions to delight them.<br /> <br /> As a Concierge Service Specialist you will be responsible for providing world class customer service. You will be responsible for taking personal ownership for researching and delivering customer focused tailor made solutions. <br /> <br /> KEY RESPONSIBILTIES:<br /> • Answering incoming calls in either French & English<br /> • Managing incoming requests from VIP clients in a timely manner<br /> • Ensuring quality service is delivered and targets are met<br /> • Share knowledge on travel destinations, special interests, events and suppliers <br /> • Recording accurate customer records <br /> <br /> THE CANDIDATE: We are looking for French / English speaking concierge service specialists who have an incredible passion and drive for perfection. <br /> <br /> You must be a team player with the ability to multitask and effectively manage your time, whilst delivering exceptional customer service. <br /> <br /> Key Experience preferred for the role:-<br /> • Fluency in English & French to Native Level (C1/C2) - verbal and written communication<br /> • Strong customer service skills <br /> • Excellent telephone manner and interpersonal skills<br /> • Excellent organisational and time management skills<br /> • Proficient IT skills <br /> <br /> WORKING HOURS: Shift working: Monday – Friday, 1 in 3 weekends, 7days on/7days off pattern <br /> START DATE: February 2015<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4072632/French-Speaking-Concierge-Service-Specialist
German Speaking Tourism Customer Support (Temp-Perm) Salary: COMPETITIVE SALARY & RELOCATION PACKAGE
Location: United Kingdom, Northern Ireland, Belfast, Belfast
Languages: English, German
Posted: 20th Jan 2015

We're looking for a German speaker, passionate about tourism with an interest in Ireland and Irish culture. This is maternity cover position, but may become permanent.<br /> <br /> Our client's role is to grow overseas tourism revenue and visitor numbers to the island of Ireland, and to help Northern Ireland to realise its tourism potential. They devise and deliver world-class marketing programmes in over 20 markets across the world and works in close co-operation with industry partners on the island of Ireland as well as the travel trade, online operators, media, air and sea carriers overseas. <br /> <br /> Responsibilities:<br /> <br /> • Provide warm, friendly and personal inbound customer service to prospective visitors to Ireland for tourism and travel through inbound voice, email, web chat and social media. Translates information as required.<br /> • Shine through every interaction by showing a lively interest in customers, have a natural approach in communication, become a local expert and be an advocate for Ireland.<br /> • Provides professional expertise and embraces the client brand in every interaction with the customer making it an individual experience.<br /> • Proactively seeks ways to improve the customer experience through each interaction<br /> • Takes ownership to enhance your own learning to ensure sufficient knowledge to excel in the role.<br /> • Works with the team in meeting and exceeding targets. <br /> • Continuously searches for improved ways of responding to customer needs through all contact channels.<br /> <br /> Essential Criteria: <br /> <br /> • Fluency in written and spoken English & German<br /> • 6 months experience in telephone or face to face customer service, building relationships with the customer<br /> • Confidence to assist the customer and ensure the customer receives excellent customer service, goes the extra mile for the customer. Genuine interest and passion for tourism. Understanding and experience of using social media platforms.<br /> • Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale<br /> • Ability to multitask various contact channels to achieve personal and team targets. Plan and prioritise workload in accordance to contact volumes<br /> • Excellent communication skills both verbal and written<br /> • Demonstrates resilience and ability to work on own initiative<br /> • Demonstrates problem solving and share best practice to the overall customer experience, focusing on customer engagement.<br /> • Demonstrates ownership and accountability to achieve deadlines and targets, takes ownership to increase knowledge of Ireland.<br /> <br /> Salary: £14,435 per annum (please note that salary reflects low cost of living in Belfast)<br /> 40 Hours per week on a rotational shift pattern from Monday to Saturday<br /> <br /> Belfast may be a small city but don't let the size fool you. <br /> <br /> Belfast is the cheapest city in the UK to live and work; it is the capital of Northern Ireland and a dynamic, growing city with millions being invested in regeneration. Tourism is thriving too, with new visitors discovering our humour, hospitality, scenery and quality of life. Northern Ireland is also home to much of the filming of ‘Game of Thrones’.<br /> <br /> Relocation Package (if required):<br /> <br /> • Reimbursement of travel costs (up to £250)<br /> • Five nights accommodation provided on arrival in city centre hotel<br /> • Relocation class on first day<br /> • Salary advance (if required)<br /> • Ongoing relocation support<br /> <br /> All successful candidates will be required to go through a basic background and verification check. All offers will be subject to satisfactory checks.]]>
http://www.toplanguagejobs.co.uk/job/4584352/German-Speaking-Tourism-Customer-Support-Temp-Perm
German Speaking Concierge Service Specialist Salary: £15,600k + Shift Allowance + Relocation Assistance + Development Opportunities + Generous Range of Benefits
Location: United Kingdom, East Anglia, Cambridgeshire
Languages: English, German
Posted: 23rd Jan 2015

WhiteConcierge provides a global concierge service for the world’s leading banks and credit card companies. They operate on a 24/7 basis in 4 languages, serving their customer base. <br /> <br /> The successful candidate will be dealing with some extraordinary requests on behalf of some demanding customers. Whatever a customer needs and wherever they are in the world (provided it is legal and ethical), you will be expected to deliver solutions to delight them.<br /> <br /> As a Concierge Service Specialist you will be responsible for providing world class customer service. You will be responsible for taking personal ownership for researching and delivering customer focused tailor made solutions. <br /> <br /> KEY RESPONSIBILTIES:<br /> • Answering incoming calls in either German & English<br /> • Managing incoming requests from VIP clients in a timely manner<br /> • Ensuring quality service is delivered and targets are met<br /> • Share knowledge on travel destinations, special interests, events and suppliers <br /> • Recording accurate customer records <br /> <br /> THE CANDIDATE: We are looking for German / English speaking concierge service specialists who have an incredible passion and drive for perfection. <br /> <br /> You must be a team player with the ability to multitask and effectively manage your time, whilst delivering exceptional customer service. <br /> <br /> Key Experience preferred for the role:-<br /> • Fluency in English & German to Native Level (C1/C2) - verbal and written communication<br /> • Strong customer service skills <br /> • Excellent telephone manner and interpersonal skills<br /> • Excellent organisational and time management skills<br /> • Proficient IT skills <br /> <br /> WORKING HOURS: 7on7off 2115-0745, 7on 7off 0730 - 1815, 7on 7off 1045 - 2130 <br /> START DATE: February 2015<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4077572/German-Speaking-Concierge-Service-Specialist
Customer Service Executive - Norwegian Salary: Competitive plus bonus
Location: United Kingdom, London, East London, London
Languages: English, Norwegian
Posted: 30th Dec 2014

<br /> <br /> Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> Booking.com UK, one of the support companies in the UK is looking for a Norwegian-speaking Customer Service Executive (CSE) to join our brand new international work environment in London. We are looking for successful candidates to start with us as part of a brand new team on 26th January 2015.<br /> <br /> As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.<br /> <br /> This is a full-time (40 hours per week) position in scheduled 8-hour shifts per day. We will be open 24/7 and are looking for flexible candidates to join us.<br /> <br /> Main Responsibilities<br /> <br /> Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;<br /> Delivering high level of customer service;<br /> Actively participate in various projects within the department;<br /> Promote the Booking.com culture along with your colleagues;<br /> <br /> Our ideal candidate:<br /> <br /> Has excellent communication and problem solving skills;<br /> Takes responsibility and ownership;<br /> Is passionate about helping customers;<br /> Fluent in both written and spoken English and Norwegian;<br /> Available full-time (40 hours per week) and flexible in work schedule;<br /> In possession of a valid work-permit for the UK.<br /> <br /> What Booking.com will offer You!!!<br /> <br /> Full-time (up to 4 weeks) paid training;<br /> Work schedule 4-6 weeks in advance;<br /> International working environment;<br /> Convenient office location in London;<br /> 25 holidays per year (on full time basis);<br /> Free lunch every day;· <br /> Quarterly Bonus Plan - 12% of your salary, based on set targets;<br /> Premium pay for certain hours worked at evenings and weekends.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4558232/Customer-Service-Executive-Norwegian
Turkish AND Greek Telesales Executive Salary: Negotiable
Location: United Kingdom, South East, Oxfordshire, Oxford
Languages: English, Greek, Turkish
Posted: 12th Jan 2015

Telesales Executive, Fluent in Turkish AND Greek<br /> Oxford<br /> Attractive basic salary + commission scheme + benefits<br /> <br /> Our client, a top leader within the e-commerce industry is looking for an energetic, sales executive fluent in written and verbal Turkish AND Greek to join our telesales team. You will be in contact with current and potential new clients. The responsibilities will include lead generation, business development, liaising with decision makers directly within a specific market. <br /> <br /> What you’ll do <br /> • Achieve sales targets<br /> • Efficiently and effectively handle a high volume of inbound calls in a metrics driven contact centre environment.<br /> • Ability to understand and communicate a full solution product<br /> • Timely follow up and thorough qualification of marketing and sales leads.<br /> • Support prospecting initiatives and campaigns for territories assigned to support.<br /> • Manage to close or renew contacts/accounts.<br /> • Manage designated opportunities from lead to close, including order processing, approved by sales management.<br /> • Respond to inbound sales related inquiries.<br /> • Following up CRM activity to increase conversion rates<br /> • Contribute to and support the market plan in conjunction with inside sales and managers<br /> • Provide support for open market coverage, as directed by Sales Manager.<br /> • Provide inbound phone support as needed depending on queue volume/need<br /> • Keep up with product training and new offerings <br /> <br /> Requirements <br /> <br /> • Bachelor’s degree or similar experience<br /> • Good understanding of the function of a sales representative.<br /> • 1-3 years sales/sales support, lead management, or telemarketing experience; customer service experience considered<br /> • Experience working in a goal-oriented environment.<br /> • Strong organization/prioritization skills; proven ability to consistently meet deadlines.<br /> • Customer satisfaction focus.<br /> • Strong listening, probing, and phone skills.<br /> • Thoroughly familiar with the use of Microsoft Office and the web.<br /> • Ability to work well both autonomously and within a team environment.<br /> • General understanding of the function of knowledge of CRM application <br /> • Flexible and open to change and new information; adapts behaviour and work methods accordingly<br /> • Excellent ethical behaviour toward others and a demonstrated sense of corporate responsibility and commitment.<br /> • Identifies and analyses problems<br /> • Strong analytical skills: understands and utilizes metrics relevant to role<br /> • Clear communication through expression of facts and ideas in a clear, convincing and organized manner<br /> <br /> Please note: <br /> • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion. <br /> • We accept spontaneous applications via email – do not hesitate to send us your CV (wm@kerr-recruitment.co.uk), stating what kind of role you would be looking for.<br /> • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website (www.kerrmultilingual.com) for an overview of all our vacancies. <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4596522/Turkish-AND-Greek-Telesales-Executive
Fly with your German to Czech Rep and work for leading airline! Salary: Attractive + performance bonus
Location: Czech Republic, Praha, Prague
Languages: English, German
Posted: 15th Jan 2015

Wollen Sie mal richtig abheben und durchstarten?<br /> <br /> Eine internationale Fluggesellschaft sucht Sie als Mitarbeiter. <br /> Habe Sie in der Vergangenheit schon als Kundenservice Agent gearbeitet, oder auch schon einige Erfahrung gesammelt im Touristikbereich? Dann sind Sie der richtige Kandidat. <br /> <br /> Our client is a leading European airline that is running its customer service centre in Brno. <br /> Visa will be provided for successful candidates!<br /> <br /> Your Responsibilities:<br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> • Fluent in German and English<br /> • Solid experience in customer care<br /> • Basic PC knowledge<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> • For candidates who need necessary work permits and Visa - the client will help you to get <br /> necessary documents.<br /> • up to 90% discount in Flights to anywhere!<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation <br /> • Performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organization<br /> • Possibility to attend future trainings abroad!<br /> • Relocation package provided <br /> <br /> About Brno:<br /> Brno has the perfect opportunity for you based in the heart of the Czech Republic. Not only does the magnificent city of Brno offer you a rich and stimulating cultural extravaganza, it is famed for architectural beauty and a revitalizing nightlife.<br /> <br /> APPLY:<br /> Contact Alex at AlexB@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/4291491/Fly-with-your-German-to-Czech-Rep-and-work-for-leading-airline
Croatian Telesales Executive Salary: Negotiable
Location: United Kingdom, South East, Oxfordshire, Oxford
Languages: English, Croatian
Posted: 12th Jan 2015

Telesales Executive, Fluent in Croatian<br /> Oxford<br /> Attractive basic salary + commission scheme + benefits<br /> <br /> Our client, a top leader within the e-commerce industry is looking for an energetic, sales executive fluent in written and verbal Croatian to join our telesales team. You will be in contact with current and potential new clients. The responsibilities will include lead generation, business development, liaising with decision makers directly within a specific market. <br /> <br /> What you’ll do <br /> • Achieve sales targets<br /> • Efficiently and effectively handle a high volume of inbound calls in a metrics driven contact centre environment.<br /> • Ability to understand and communicate a full solution product<br /> • Timely follow up and thorough qualification of marketing and sales leads.<br /> • Support prospecting initiatives and campaigns for territories assigned to support.<br /> • Manage to close or renew contacts/accounts.<br /> • Manage designated opportunities from lead to close, including order processing, approved by sales management.<br /> • Respond to inbound sales related inquiries.<br /> • Following up CRM activity to increase conversion rates<br /> • Contribute to and support the market plan in conjunction with inside sales and managers<br /> • Provide support for open market coverage, as directed by Sales Manager.<br /> • Provide inbound phone support as needed depending on queue volume/need<br /> • Keep up with product training and new offerings <br /> <br /> Requirements <br /> <br /> • Bachelor’s degree or similar experience<br /> • Good understanding of the function of a sales representative.<br /> • 1-3 years sales/sales support, lead management, or telemarketing experience; customer service experience considered<br /> • Experience working in a goal-oriented environment.<br /> • Strong organization/prioritization skills; proven ability to consistently meet deadlines.<br /> • Customer satisfaction focus.<br /> • Strong listening, probing, and phone skills.<br /> • Thoroughly familiar with the use of Microsoft Office and the web.<br /> • Ability to work well both autonomously and within a team environment.<br /> • General understanding of the function of knowledge of CRM application <br /> • Flexible and open to change and new information; adapts behaviour and work methods accordingly<br /> • Excellent ethical behaviour toward others and a demonstrated sense of corporate responsibility and commitment.<br /> • Identifies and analyses problems<br /> • Strong analytical skills: understands and utilizes metrics relevant to role<br /> • Clear communication through expression of facts and ideas in a clear, convincing and organized manner<br /> <br /> Please note: <br /> • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion. <br /> • We accept spontaneous applications via email – do not hesitate to send us your CV (wm@kerr-recruitment.co.uk), stating what kind of role you would be looking for.<br /> • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website (www.kerrmultilingual.com) for an overview of all our vacancies. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4596502/Croatian-Telesales-Executive
Operations Executive - German Speaker Salary: £18K
Location: United Kingdom, London, Central London
Languages: English, German
Posted: 12th Jan 2015

Operations Executive - German Speaker<br /> London<br /> £18K<br /> <br /> Our client, a travel company, is looking for a German speaking Operation Executive to join their team in London and be responsible for organisation and operation of group tours throughout Europe. <br /> <br /> Responsibilities and Duties:<br /> <br /> Book hotels for actual tours<br /> Negotiate rates, prepayments, free passenger and cancellation policy<br /> Maximize profit while ensuring the quality<br /> Avoid pre-payment for non-contracted hotels as much as possible<br /> Offer alternative solutions to sales if original request is not possible<br /> Keep confirmation deadlines and budgets<br /> Ensure that priority list is cleared within deadline<br /> Maximize allotment usage<br /> Update room composition changes up to finalization<br /> Anticipate upcoming challenges and provide proactive solutions<br /> Build excellent relationships with hotels<br /> Coordination with contracting department for any contractual issues<br /> Coordinate with operation department for hotel related issues<br /> Coordinate with accounting department for payment related issues<br /> Timely reporting of major issues to supervisor<br /> Search for ways to improve the operational efficiency<br /> <br /> To be successful for this role you will have work experience in a hotel related field, excellent knowledge in the hotel field, excellent contacts with hotels in the respective countries, very good knowledge of European geography, very good verbal and written command of English.<br /> <br /> You will also have strong negotiation skills, very good communication skills, problem solving skills, you will be able to work under pressure.<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> JJ09896]]>
http://www.toplanguagejobs.co.uk/job/4596422/Operations-Executive-German-Speaker
Work for a famous Airline company, Czech Republic needs German Speakers Salary: Attractive salary + Bonus
Location: Czech Republic, Jihomoravsky, Brno
Languages: English, German
Posted: 24th Jan 2015

Brno is the second largest city of the Czech Republic. It has a thousand year old history with a number of Baroque and Renaissance buildings. Surrounding Brno you can find interesting places which are inscribed with UNESCO. The city offers plenty of opportunities to spend time pleasantly, you can indulge in the Czech beer and wine, go shopping, and as well as enjoy the night life.<br /> <br /> Our client is a leading European company that is running its customer service centre in Brno. They are looking for new team members for the constant growing business. Our client also provides a very attractive Working Visa which opens this opportunity for people across the world.<br /> <br /> For the announced position of Customer Service Consultant - German and English languages on a fluent level are required. Knowledge of additional foreign language is an advantage. But not mandatory.<br /> <br /> The interview process will be done by Skype and phone for candidates that are outside the Czech Republic.<br /> <br /> Location: Brno (Czech Republic)<br /> <br /> Salary: Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution for the first months’ pay) + flight reimbursement up to CZK 5000 Gross (EUR 180) + VISA PROVIDED<br /> <br /> Start date: ASAP<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Additional foreign language is an advantage<br /> • Good communication skills<br /> • Basic knowledge of PCs<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client can help you to get necessary documents.<br /> • Attractive package of airline employee benefits - ticket discounts after 6 months (up to 90%)<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation (3 months in a Hostel or up to CZK 3500 contribution <br /> for the first month’s pay) + flight reimbursement up to CZK 5000 Gross (EUR 180)<br /> • Motivating remuneration and performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organisation<br /> • You’ll have the possibility to attend future trainings abroad.<br /> • Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses <br /> for successful candidates) <br /> <br /> If you feel that you possess the relevant attributes and experience to join our dynamic team please contact Ana enclosing a copy of your up to date CV!<br /> <br /> Direct contact number: 00353 1894 3033<br /> <br /> anad@mgirecruitment.com]]>
http://www.toplanguagejobs.co.uk/job/4302471/Work-for-a-famous-Airline-company-Czech-Republic-needs-German-Speakers
Hotel Group Reservations Executive - Hungarian language speaker Salary: £19K+
Location: United Kingdom, London, Central London
Languages: English, Hungarian
Posted: 12th Jan 2015

Hotel Group Reservations Executive - Hungarian language speaker<br /> London <br /> £19K+<br /> <br /> Our client, the biggest tour operator based in London, is now looking for a German / Italian OR Eastern European language speaking Hotel Reservations Clerk to join their team.<br /> <br /> Key responsibilities:<br /> <br /> Responsible for UK group hotel reservations <br /> Receiving hotel requests on a daily basis from sales offices in Japan, Hong Kong and London via in-house computer system and prioritise the work load according to deadlines, arrival dates etc <br /> Contacting hotels according to the sales requirements either by e-mail, fax or telephone to make a reservation <br /> Inputting and checking rates onto the in-house computer system and negotiating other conditions such as cancellation policies, rooms decrease and upgrades <br /> Providing suitable alternatives when required and negotiating possible compensations when hotels do not provide the standard of service required <br /> Dealing with amendments and cancellations <br /> <br /> Person specification:<br /> <br /> A person with experience in the travel industry or equivalent <br /> Previous Group Reservations experioence essential<br /> Fluency in English plus Hungarian!<br /> Friendly and efficient telephone manner <br /> A sound knowledge of European geography and currencies <br /> Professional with excellent interpersonal skills <br /> Good keyboard skills and experience of using Microsoft Office applications <br /> Ability to work on their own or as part of a team <br /> Professional with excellent interpersonal skills <br /> <br /> Working conditions:<br /> <br /> Occasionally work as part of a Saturday team rota and deal with urgent requests, fax and email checking/distribution and any other emergency that might arise <br /> Attractive package with complimentary on site fitness centre and swimming pool <br /> Modern offices in a central location near to Mansion House and Bank underground station <br /> Working as part of a diverse team <br /> <br /> Company benefits:<br /> <br /> Competitive salary <br /> Discretionary bonus <br /> Flexi-time working hours (based on 7 hours and 30 minutes per day) from Monday to Friday with a core time of 11:00 - 15:00 hours and 1 hour for lunch <br /> Paid holiday of 20 days from the first complete calendar year worked and then increasing by 1 day a year to a maximum of 26 days <br /> Group Personal Pension Plan <br /> Interest free season ticket loan available after trial period and repayable over one year <br /> <br /> For Further information call Jay on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JJ10028]]>
http://www.toplanguagejobs.co.uk/job/4596382/Hotel-Group-Reservations-Executive-Hungarian-language-speaker
German or Spanish speaking Airline Customer Agent Salary: £16000-£17000
Location: United Kingdom, London, Central London, London
Languages: English, German, Spanish
Posted: 21st Jan 2015

Title: German or Spanish speaking Airline Customer Agent <br /> Status: 1 year contract<br /> Salary: £16,000 - £17,000<br /> Interview Date: 21st Jan - 23rd Jan 2015<br /> Start Date: Monday, 2nd Feb 2015 (training period 3 months until early May)<br /> <br /> Hours of work:<br /> • Flexible and able to work shifts, including weekends according to roster.<br /> • Shift 1: 08:00 to 16:30<br /> • Shift 2: 09:00 to 17:30<br /> <br /> Main purpose of Job: To provide excellent customer service to passengers, sell tickets and promote<br /> <br /> Key tasks: <br /> • Handle reservations and bookings for flights, hotels, railways, including milege related queries/requests<br /> • Ticketing, issuing, reissuing tickets and refunds<br /> • Operate the VIPS (database) efficiently as well as other internal systems to maintain accurate and up-to-date records<br /> • Award mileage deduction using Axess and VIPS<br /> • Call customers in case of irregular operations (cancellations of flights, delays, major strikes etc.)<br /> • Assist with queries from offices, Airports, other sections and other airlines to ensure smooth communications and operations<br /> • Carry out other duties as instructed by Supervisor/Manager<br /> <br /> Essential skills, knowledge and experience:<br /> • Mother tongue level/fluent German or/Spanish and English<br /> • Professional verbal and written communication skills<br /> • Proficient in computer skills<br /> <br /> Business skills and behaviours:<br /> • Team player<br /> • Time management skills<br /> • Ability to work under pressure<br /> • Attention to detail<br /> • Maintain confidentiality<br /> <br /> Desirable: <br /> • Additional language of mother tongue/fluent Japanese, Italian, or French will be a plus<br /> • Familiarity in GDS systems (Amadeus, Galileo, Axess) is a plus<br /> • Familiarity with other airlines’ Frequent Flyer Programme could be an advantage<br /> • GCSE Maths & English grade C or above, or equivalent<br /> • Certificate or NVQ qualification in customer service, or equivalent<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4565622/German-or-Spanish-speaking-Airline-Customer-Agent
Italian speaking Luxury Travel Coordinator Salary: up to £22000
Location: United Kingdom, London, London
Languages: English, Italian
Posted: 27th Jan 2015

Job title: Italian speaking Luxury Travel Coordinator<br /> Key skills: Professional telephone manner, strong organisational skills, passionate about travel, fluent Italian, previous account management experience, attention to detail<br /> Salary: up to £22,000 <br /> Status: Maternity cover contract, 9-12 months<br /> Location: London<br /> <br /> You will: <br /> • Assist clients to organise detailed travel arrangements<br /> • Ensure all brochures and information packs are sent as and when required<br /> • Work within the structured processes agreed by the team, but also to actively seek out and devise ways to maximise the efficiency<br /> • Share feedback that you receive from suppliers and clients, sharing with the team as and when necessary<br /> • Liaise on a regular basis with Local Managers to ensure efficiency in the booking process<br /> • Manage and maintain pre-booking contact with all clients<br /> • Liaise with suppliers to confirm bookings for special requests, including dates, times, figures and format <br /> • Explore and develop new business relationships with new suppliers for suitable services and products<br /> <br /> Your skills:<br /> • Socially confident, proactive and friendly<br /> • Strong organisational skills<br /> • Experience providing first class customer care<br /> • Fluent Italian and English<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4673292/Italian-speaking-Luxury-Travel-Coordinator
Japanese Speaking Reservation Agent Salary: £16000-£17000
Location: United Kingdom, London, Central London, London
Languages: English, Japanese
Posted: 2nd Jan 2015

Title: Japanese Speaking Reservation Agent<br /> Salary: £16,000 - 17,000 / 1 year contract<br /> Location: Central London<br /> Hours of work: 8:00-16:30 or 9:00-17:30 *Flexible and able to work shifts, including weekends according to roster.<br /> Interview Date: 21st Jan - 23rd Jan 2015<br /> Start Date: Monday, 2nd Feb 2015 (training period 3 months until early May)<br /> <br /> *** Tier 5 visa holder can apply for this role is visa remaining more than 1 year. ***<br /> <br /> Responsibilities: <br /> <br /> - To provide excellent customer service to passengers, sell tickets and promote the company's scheme<br /> - Handle reservations and bookings for flights, hotels and railways<br /> - Ticketing, issuing, reissuing tickets and refunds<br /> - Operate the VIPS efficiently as well as other internal systems to maintain accurate and up-to-date records<br /> - Award mileage deduction using Axess and VIPS<br /> - Call customers in case of irregular operations (cancellations of flights, delays, major strikes etc.)<br /> - Assist with queries from the offices, Airports, other sections and other airlines to ensure smooth communications and operations<br /> - Carry out other duties as instructed by Supervisor/ Manager<br /> <br /> Essential skills, knowledge and experience: <br /> - Mother tongue level/ fluent Japanese and English<br /> - Professional verbal and written communication skills<br /> - Proficient in computer skills<br /> <br /> Desirable<br /> - Familiarity in GDS systems (Amadeus, Galileo, Axess) is a plus<br /> - Familiarity with other airlines' Frequent Flyer Programme could be an advantage<br /> - Certificate or NVQ qualification in customer service<br /> <br /> * Training will be provided.<br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4565602/Japanese-Speaking-Reservation-Agent
Sales Manager - French Market - Hotels UK-London Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, French
Posted: 26th Jan 2015

Sales Manager - French Market - Hotels UK-London<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Sales Manager, your key objective will be to help expand the firm's room supply network and establish and manage hotel relationships. You should be experienced in the hotel industry and/or travel industry, especially online travel. You will be taking care of the hotel market and assisting other trade partnership related functions, as well as identifying market trends and defining potential sources of supply to satisfy consumer demand on the company's website. <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability and competitiveness of the company's website<br /> * Identify regional supply requirements in terms of product offerings and promotions to match with market demands<br /> * Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations<br /> * Manage listing processes for new suppliers and renewals with existing partners<br /> * Train and inform partners on technologies, tools and model<br /> * Participate in market research as required<br /> * Evaluate partnerships & determine actions to optimize production<br /> * Prepare presentations and material<br /> * Manage all supplier data in distribution system<br /> * Manage regular weekly and monthly supplier and internal reports<br /> * Review and advise on agreements with suppliers<br /> * Improve team operation processes and manage supporting resources<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Excellent command of English and French<br /> * Bachelor's degree or equivalent, in any relevant field<br /> * Minimum of three years' experience in hotel or travel industry, especially e-commerce or OTA channels<br /> * Strong interpersonal skills and ability to influence external and internal stakeholders<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition to potential partners<br /> * Team player mentality<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in acquiring, mentoring and building productive long term customer relationships<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you have what we're looking for and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4665842/Sales-Manager-French-Market-Hotels-UK-London
Sales Manager - Hotels UK-London Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 26th Jan 2015

Sales Manager - Hotels UK-London<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Sales Manager, your key objective will be to help expand the firm's room supply network and establish and manage hotel relationships. You should be experienced in the hotel industry and/or travel industry, especially online travel. You will be taking care of the hotel market and assisting other trade partnership related functions, as well as identifying market trends and defining potential sources of supply to satisfy consumer demand on the company's website. <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability<br /> * Identify regional supply requirements in terms of product offerings and promotions to match with market demand<br /> * Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations<br /> * Manage listing process for new suppliers and renewals with existing partners<br /> * Train and inform partners on technologies, tools and model<br /> * Participate in market research as required<br /> * Act as the key relationship contact point for suppliers on all issues<br /> * Evaluate performance of partnerships and determine action plan to optimize production<br /> * Prepare presentations and commercial materials<br /> * Manage all supplier data in distribution systems<br /> * Manage seasonal renewals<br /> * Provide training of distribution systems for suppliers<br /> * Manage regular weekly and monthly supplier and internal reports<br /> * Review and advise on agreements with suppliers<br /> * Improve team operation processes and manage supporting resources<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Bachelor's degree or equivalent, in any relevant field<br /> * Minimum of three years' experience in hotel or travel industry, especially e-commerce or OTA channels<br /> * Strong interpersonal skills and ability to influence external and internal stakeholders<br /> * Excellent command of English<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition to potential partners<br /> * Team player mentality<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in acquiring, mentoring and building productive long term customer relationships<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Is creative and Innovative<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you have what we're looking for and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4664972/Sales-Manager-Hotels-UK-London
Credit Controller Salary: Negotiable
Location: United Kingdom, London, Central London, City of London
Languages: English
Posted: 2nd Jan 2015

Summary<br /> <br /> A travel agency seeks a permanent member of staff for their Credit Control team in the city of London.<br /> <br /> <br /> Client Details<br /> <br /> A well established and recognised consumer travel agency in the city of London<br /> <br /> <br /> Description<br /> <br /> * Managing a debt ledger.<br /> * Collecting overdue payments via telephone, email and letters.&#183;<br /> * Collecting historical debt.&#183;<br /> * Ensuring that all debtors over 30 days have been contacted.&#183;<br /> * Ensuring that any disputes are dealt with in a timely, efficient and accurate manner.&#183;<br /> * Identifying those that 'can't' pay and those that 'won't' pay and treating them appropriately&#183;<br /> * Working towards team and individual KPIs, including handling 60-80 inbound/outbound calls per day<br /> <br /> <br /> Profile<br /> <br /> * Exposure to Credit Control in the travel industry<br /> * Strong communication and language skills.<br /> <br /> <br /> Job Offer<br /> <br /> Competitive salary]]>
http://www.toplanguagejobs.co.uk/job/4564742/Credit-Controller
Senior Sales Manager / Hotels - Spanish Market (London) Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English, Spanish
Posted: 23rd Jan 2015

Senior Sales Manager / Hotels- Spanish Market (London)<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> Role:<br /> <br /> As Senior Sales Manager (Hotels), your main objective will be to provide exceptional guidance and leadership to ensure the successful account management of our client's partners in Spain. You will enable the team to exceed the acquisition and production expectations that form a key part of their business goals. You will bring a strong analytical acumen, a high level of commercial savvy and the ability to attract, motivate, and coach your team. The ability to establish and develop profitable long term partnerships with both internal and external customers will be a key to the success of the role. <br /> <br /> Responsibilities:<br /> <br /> * Lead a team of market managers in identifying, acquiring and managing successful hotel partnerships<br /> * Implement strategies and promotional activities with partners to enhance productivity and opportunities to maintain a competitive advantage for the company website<br /> * Conduct market research into trends in the industry and market to ensure the competitiveness of client's products<br /> * Develop tools and processes to ensure greater operational efficiencies and sharing of best practices<br /> * Train and inform partners on technologies, tools and model<br /> * Implement tools for the regular tracking, review and reporting of performance of teams in delivering KPIs and targets<br /> * Develop and implement a strategy for the team's business development activities, to monitor and strengthen the productivity of new and established partnerships<br /> * Analyze and feedback on the availability and quality of data, which lead to recommendations for commercial improvements<br /> * Plan a timetable and lead market managers in partner visits according to internal goals, targets and objectives<br /> * Represent the company at relevant trade-shows, workshops and events to promote the company's brand and products<br /> * Develop and own relationships with key decision makers at hotels, technology partners and other relevant partners<br /> <br /> Requirements:<br /> <br /> * Fluent English and Spanish<br /> * Proven team leadership skills of account managers of a team size 5+<br /> * Sales/Business Development/Account Management background 3 yrs +gained within travel, ecommerce, OTA's<br /> * High level of numerical and analytical skills<br /> * Strong interpersonal skills<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition and recommend solutions to potential partners<br /> * Understanding of the principles of financial metrics associated with ecommerce and online partnerships<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in mentoring and building solutions-focused teams that cater to long term customer relationships<br /> * Attention to detail<br /> * Highly disciplined work habits<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you are a Spanish and English speaking Senior Sales or Account Manager and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4559962/Senior-Sales-Manager-Hotels-Spanish-Market-London
Business Development Executive Salary: £21000 - £24000 per annum + + Bonus
Location: United Kingdom, London, Central London, London
Languages: English, French, German
Posted: 23rd Jan 2015

A dynamic international tourism company is currently looking for a Business Development Specialist, who will be in charge of maximising the travel partners' sales volume to their respective clients. The Business Development Specialist will be responsible for the analysis, creation, and implementation of sales and marketing strategies for various travel partner accounts enabling them to steadily increase sales volumes. The Business Development Specialist will also participate in the development of new business opportunities by actively seeking out and qualifying new clients. Lastly, the Business Development Specialist will be a proven salesperson fully capable of meeting demands and hitting targets as set by the company. <br /> <br /> Profile:<br /> . Fluent written and spoken English<br /> . Fluency in another European language is beneficial, but not necessary. French, German, Swedish, Danish, Norwegian would be useful<br /> . Proven Sales (Business Development) experience<br /> . Background in the development and implementation of sales and marketing strategies<br /> . Travel or tourism related sales experience is desirable<br /> . IT literate<br /> . Excellent inter-personal skills<br /> . Flexibility regarding working hours (occasional work during the evening and weekend)<br /> <br /> To apply, please send your CV in Word format to Martina Gregori, CVs in any other formats will not be accepted. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience. <br /> <br /> We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.<br /> <br /> NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.]]>
http://www.toplanguagejobs.co.uk/job/4655812/Business-Development-Executive
Travel Sales Consultant with fluent German Salary: £17000 - £35000 per annum + Uncapped Commission (c£35k OTE)
Location: United Kingdom, London, Central London, London
Languages: English, German
Posted: 23rd Jan 2015

A dynamic international tourism company is currently looking for German speaking Travel Sales Consultants to liaise with German speaking clients and generate sales. The Travel Sales Consultants will join a successful team in an open, fun and lively environment. A passion for travel, communication, relationship building and sales are key requirements. Daily tasks will include; engaging with existing and potential clients, making outbound calls, demonstrating product and destination knowledge to sell their customers new and exciting travel destinations. The German speaking Travel Sales Consultants will engage with customers and will stay up to date with the latest trends in travel and tourism. The company is offering an uncapped commission structure and the successful candidates will be able to earn a good bonus on top of the basic salary.<br /> <br /> The successful candidates should have experience working in a sales or outbound call environment and should have a passion for sales. This is an excellent chance to join a growing and successful company with great opportunities.<br /> <br /> Profile<br /> Fluency in written and spoken German and English<br /> Experience working as a travel consultant, reservations agent or in a call center, sales or telesales environment<br /> Proven track record generating sales from inbound and outbound calls<br /> Computer Literate, experienced using Microsoft Office and CRM Systems<br /> Attention to detail, Proactive and communicative<br /> Highly motivated and able to be part of a team<br /> <br /> To apply, please send your CV in Word format to Martina Gregori, CVs in any other formats will not be accepted. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience. <br /> <br /> We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.<br /> <br /> NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.]]>
http://www.toplanguagejobs.co.uk/job/4655492/Travel-Sales-Consultant-with-fluent-German
Assistant Account Manager - Hotels, Tourism, Travel - Bangkok Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 23rd Jan 2015

Assistant Account Manager - Hotels, Tourism, Travel - Relocate to Bangkok/Thailand - FULL RELOCATION AND VISA ASSISTANCE PROVIDED<br /> <br /> The Company <br /> <br /> Do you want to work for a cool American dot-com company? Do you want to work for a global world wide leader? Do you love South East Asia? Do you want to work in a team of extremely talented and motivated individuals all striving for the best for their clients<br /> <br /> If so, this might be the role for you&#8230;<br /> <br /> The Role<br /> <br /> This disruptive dot-com company with a focus in the tourist sector with a position in the global 'top 5' within their area of industry, is currently seeking to recruit a Assistant Account Manager, to support the business in the fast growing hotel market, optimizing and supporting some of the most valued hotel chain partnerships in Asia. <br /> <br /> Responsibilities:<br /> <br /> General:<br /> <br /> * Identify, qualify, and contact potential hotel suppliers.<br /> * Ensure last room availability and pricing competitiveness.<br /> * Facilitate communication between both new suppliers and existing partners.<br /> * Define team operation processes and delegate task.<br /> * Act as key contact point for suppliers to maintain relationship<br /> * Act as local contact point for resolution of administrative issues associated with suppliers<br /> * Participate in market research as required.<br /> * Evaluate production and determine follow up action.<br /> <br /> Administration:<br /> <br /> * Assist in the preparation of presentations and proposal.<br /> * Manage all supplier data in distribution systems.<br /> * Manage seasonal rate renewals.<br /> * Provide training of distribution systems for suppliers.<br /> * Regular update on supplier relationship.<br /> * Manage weekly and monthly supplier and internal reports.<br /> * Initiate agreement and credit arrangement with suppliers.<br /> <br /> <br /> <br /> Requirements<br /> <br /> * Minimum 3- 5 years of sales experience, preferably in hotel and/or travel industry.<br /> * Full of initiative, assertive, responsible, dynamic, results-oriented, a strategic thinker with strong management and leadership skills<br /> * Able to work under pressure<br /> * Excellent command of English.<br /> * International exposure.<br /> * Computer skill essential.<br /> * Working knowledge of account management.<br /> * Education in Tourism related field is an advantage<br /> <br /> <br /> <br /> So, if you're a Account Executive or Manager, familiar with working in highly innovative (ideally dot-com or e-travel or Hotel) environments and your main passion is furthering your development and skill set on a daily basis, I want to hear from you.<br /> <br /> <br /> <br /> Being based in the gateway of South East Asia has its perks too. You'll work in for a global company nearing 2,000 people, of which there are 60 different nationalities, all wanting the same thing and that's to be part of the continuing success story of this company. <br /> <br /> <br /> <br /> For non-Thai candidates your visa and relocation will all be taken care of, so the big question is&#8230;what's stopping you?<br /> <br /> <br /> <br /> **Please note that this is a Thailand opportunity only and will require you to relocate if you are not already there**]]>
http://www.toplanguagejobs.co.uk/job/4559922/Assistant-Account-Manager-Hotels-Tourism-Travel-Bangkok
Client Account Manager - Travel Salary: £18000 - £20000 per annum + Benefits
Location: United Kingdom, Scotland, Edinburgh & Lothians, Edinburgh
Languages: English
Posted: 2nd Jan 2015

A new and exciting opportunity has become available working for an International organisation in Edinburgh City Centre as a Client Account Manager.<br /> <br /> Working within a small team, the purpose of this position is to provide account management and support to a portfolio of third party clients ensuring first class customer service is delivered at all times.<br /> <br /> This role is a full time, permanent position working Monday to Friday from 9-5.30pm with the occasional Saturday. Your key duties will include:<br /> <br /> * Deliver first class customer service to assigned customer accounts<br /> * Ordering of customer stock<br /> * Fulfilling customer orders<br /> * Providing high level support to new clients<br /> * First point of contact for assigned accounts and maintaining their relationship by supporting them build their business<br /> * Resolve logistical issues which may occur<br /> * Constantly review client performance data, and be able to identify opportunities<br /> * Ensure marketing Point of Sales materials are used effectively to identify marketing needs<br /> * Provide regular reports and communicate to senior management<br /> * Ad-hoc duties and projects when required<br /> <br /> To be considered for this very unique opportunity, our client is seeking candidates who offer the following background:<br /> <br /> * Previous work history from the travel / sales industry<br /> * Excellent communication and interpersonal skills<br /> * Confidence to deal with people of all levels<br /> * Strong numeracy and administrative skills<br /> * Ability to prioritise a busy and varied workloads<br /> * A positive and can do approach to work<br /> * Flexible, reliable and a team player<br /> * Understanding of foreign currency<br /> * Naturally enthusiastic, hard working with the drive and passion for customer service<br /> <br /> In return you will rewarded with incentives, great ongoing development and training, opportunity for an international career (if you want it) and benefits]]>
http://www.toplanguagejobs.co.uk/job/3950282/Client-Account-Manager-Travel
Sales Manager-Chains - Hotels UK-London Salary: Negotiable
Location: United Kingdom, London, Central London, London
Languages: English
Posted: 26th Jan 2015

Sales Manager-Chains - Hotels UK-London<br /> <br /> Company:<br /> <br /> This American dotcom, a top 5 player in their industry, operates a global network that includes more than 550,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers. <br /> <br /> <br /> <br /> Role:<br /> <br /> As Sales Manager-Chains, your key objective will be to help expand the firm's room supply network and establish and manage hotel relationships. You should be experienced in the hotel industry and/or travel industry, especially online travel. You will be taking care of the hotel market and assisting other trade partnership related functions, as well as identifying market trends and defining potential sources of supply to satisfy consumer demand on the company's website. <br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> * Execute strategies and promotional activities with partners to enhance productivity and opportunities to manage room availability on the company's website<br /> * Identify regional supply requirements in terms of product offerings and promotions to match with market demand<br /> * Identify, qualify, contact, counsel and visit the important hotel and accommodation suppliers to grow the portfolio of key destinations<br /> * Manage listing process for new suppliers and renewals with existing partners<br /> * Train and inform partners on technologies, tools and model<br /> * Participate in market research as required<br /> * Act as the key relationship contact point for suppliers on all issues<br /> * Evaluate performance of partnerships and determine action plan to optimize production<br /> * Prepare presentations and commercial materials<br /> * Manage all supplier data in distribution systems<br /> * Manage seasonal renewals<br /> * Provide training of distribution systems for suppliers<br /> * Manage regular weekly and monthly supplier and internal reports<br /> * Review and advise on agreements with suppliers<br /> * Improve team operation processes and manage supporting resources<br /> <br /> <br /> <br /> Requirements:<br /> <br /> * Bachelor's degree or equivalent, in any relevant field<br /> * Minimum of three years' experience in hotel or travel industry, especially e-commerce or OTA channels<br /> * Strong interpersonal skills and ability to influence external and internal stakeholders<br /> * Excellent command of English<br /> * Proficiency in Microsoft Word, Excel, Outlook and PowerPoint<br /> * Ability to communicate value proposition to potential partners<br /> * Team player mentality<br /> * Professional "get it done" attitude and work ethic<br /> * Past success in acquiring, mentoring and building productive long term customer relationships<br /> * Energetic and driven personality<br /> * Adapts well to and is energized by change<br /> * Creative and Innovative<br /> <br /> <br /> <br /> Our client offers:<br /> <br /> * Competitive annual salary<br /> * Medical coverage<br /> * Discounted hotel accommodation; anywhere in the world<br /> * Exposure to travel industry<br /> * Career advancement opportunities<br /> * Work environment: multinational<br /> * Dress code: smart casual<br /> <br /> <br /> <br /> If you have what we're looking for and this role appeals to you we want to hear from you straight away. Send us your CV now.]]>
http://www.toplanguagejobs.co.uk/job/4665732/Sales-Manager-Chains-Hotels-UK-London
4**** HOTEL - SALES & MARKETING DIRECTOR Salary: negotiable
Location: Czech Republic
Languages: English, Czech
Posted: 23rd Jan 2015

DESCRIPTION<br /> <br /> Our client - international hotel company - seeks a suitable applicant to fulfill the position of Sales Director.<br /> <br /> Main Duties:<br /> <br /> - Meet and exceed budget target<br /> - Increase market penetration and profitability of the hotel<br /> - Looking for new business partners <br /> - Keep excellent business relation with partners<br /> - Build morale and spirit in sales team (5 persons)<br /> - Keep and develop the highest standard level for custumer/partner and ensure there satisfaction.<br /> <br /> REQUIREMENTS<br /> <br /> - Hotel University graduation<br /> - Fluent in english is a must<br /> - Large previous experience managing a sales team required.<br /> - Experience in hotel business<br /> - Excellent PC skills (Word-Excel)<br /> - Hard worker, energetic, motivated<br /> - Flexibility<br /> - Must be team player<br /> - Strong organizational skills <br /> - be able to multi-task <br /> - Excellent verbal & written communication skills <br /> - Be self-motivated<br /> - Knowledge of all local markets<br /> <br /> If you want to apply for this position, please, send us your curriculum vitae in English, with the reference number 1-15-165451/TL in subject of your application.]]>
http://www.toplanguagejobs.co.uk/job/4661872/4-HOTEL-SALES-MARKETING-DIRECTOR
Fluent French? Fluent English? Come to the beautiful Boxtel to process your career! Salary: Attractive + performance bonus
Location: Czech Republic, Praha, Brno
Languages: English, German
Posted: 23rd Jan 2015

Wollen Sie mal richtig abheben und durchstarten?<br /> <br /> Eine internationale Fluggesellschaft sucht Sie als Mitarbeiter. <br /> Habe Sie in der Vergangenheit schon als Kundenservice Agent gearbeitet, oder auch schon einige Erfahrung gesammelt im Touristikbereich? Dann sind Sie der richtige Kandidat. <br /> <br /> Brno has the perfect opportunity for you based in the heart of the Czech Republic. Not only does the magnificent city of Brno offer you a rich and stimulating cultural extravaganza, it is famed for architectural beauty and a revitalizing nightlife.<br /> <br /> Our client is a leading European airline that is running its customer service centre in Brno. <br /> Visa will be provided for successful candidates!<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Solid experience in customer care<br /> • Basic PC knowledge<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client will help you to get <br /> necessary documents.<br /> • up to 90% discount in Flights to anywhere!<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation <br /> • Performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organization<br /> • Possibility to attend future trainings abroad!<br /> • Relocation package provided <br /> <br /> Apply:<br /> <br /> Contact Corbmac on CorbmacM@mgirecruitment.com or +3531 894 3007<br /> <br /> Skype: Corbmac.mgi<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4605602/Fluent-French-Fluent-English-Come-to-the-beautiful-Boxtel-to-process-your-career
Fly with your German to Czech Rep and work for leading airline! Salary: Attractive + performance bonus
Location: Czech Republic, Praha, Prague
Languages: English, German
Posted: 23rd Jan 2015

Wollen Sie mal richtig abheben und durchstarten?<br /> <br /> Eine internationale Fluggesellschaft sucht Sie als Mitarbeiter. <br /> Habe Sie in der Vergangenheit schon als Kundenservice Agent gearbeitet, oder auch schon einige Erfahrung gesammelt im Touristikbereich? Dann sind Sie der richtige Kandidat. <br /> <br /> Brno has the perfect opportunity for you based in the heart of the Czech Republic. Not only does the magnificent city of Brno offer you a rich and stimulating cultural extravaganza, it is famed for architectural beauty and a revitalizing nightlife.<br /> <br /> Our client is a leading European airline that is running its customer service centre in Brno. <br /> Visa will be provided for successful candidates!<br /> <br /> Your Responsibilities:<br /> <br /> • Handling telephone calls regarding flight connections and reservations<br /> • Providing services for a variety of different programmes<br /> • Assisting telephone check-ins<br /> • Ticket sales assistance<br /> <br /> Requirements:<br /> <br /> • Fluent in German and English<br /> • Solid experience in customer care<br /> • Basic PC knowledge<br /> • Ability to work in a fast-paced and busy environment<br /> <br /> What you get:<br /> <br /> • For candidates who need necessary work permits and Visa - the client will help you to get <br /> necessary documents.<br /> • up to 90% discount in Flights to anywhere!<br /> • Attractive Salary + Bonus + Meal Vouchers + Accommodation <br /> • Performance based bonus system<br /> • Work in a multinational team (over 30 nationalities) and dynamic organization<br /> • Possibility to attend future trainings abroad!<br /> • Relocation package provided <br /> <br /> Apply:<br /> <br /> Contact Corbmac on CorbmacM@mgirecruitment.com or +3531 894 3007<br /> <br /> Skype: Corbmac.mgi<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4291471/Fly-with-your-German-to-Czech-Rep-and-work-for-leading-airline
China Travel Specialist Salary: £23K + commission ( 1st year OTE £25-28K)
Location: United Kingdom, London, West London, London
Languages: English
Posted: 19th Jan 2015

Job Title: China Travel Specialist<br /> Salary: £23K + commission ( 1st year OTE £25-28K)<br /> Location: West London<br /> Skills: no language requirement, strong interest in Chinese culture<br /> <br /> Purpose of this role:<br /> • To design and sell fantastic tailor made trips to clients, whilst giving exceptional service at all times.<br /> • To maximise revenue and profit through sales.<br /> • To capitalise on every single genuine ‘sales enquiry’ received.<br /> • To ensure the product sold to our clients is as perfect as it can be.<br /> • To provide excellent levels of customer service at all stages of the process to ensure repeat business.<br /> • All sales calls are in-coming (although there will be some out-going calling for brochure follow ups etc.)<br /> • Interact with clients over the telephone.<br /> • Keep in touch with product developments within your region ensuring that you remain a ‘true’ country specialist with up to date commercial knowledge.<br /> • Demonstrate a total commitment to customer service, ensuring every clients receive a trip which exceeds their expectations.<br /> <br /> Responsibilities:<br /> • Act as single point of contact for the client until they depart on their travels, being accountable for all administration interaction.<br /> • Prepare detailed itineraries for clients, reflecting as best as possible their interests and selecting the most appropriate flights, accommodation and excursions.<br /> • Ensure every lead is followed up in a timely manner.<br /> • To hit agreed booking targets and revenue.<br /> • Employ appropriate sales techniques to ‘close’ the sale, ensuring you make follow up calls etc.<br /> • To convert an enquiry in to quote and then in to a booking.<br /> • Provide excellent customer services throughout the process.<br /> • Ensure accurate and relevant information is entered on to the system<br /> • Maintain contact with clients regularly and in a timely manner, ensuring any changes and operational issues are communicated.<br /> • Take appropriate opportunities to upsell and switch sell to the preferred products.<br /> • Take full ownership and pride for the quality and accuracy of the itinerary throughout the pre-sale process.<br /> • Comply with all standard company procedures during the entire sales process.<br /> • Maintain a positive relationship with all ground agents.<br /> • Demonstrate knowledge of product, costs and client feedback within your programme.<br /> • Attend industry events and exhibitions when requested.<br /> • Deal professionally with minor customer complaints looking to ensure it is resolved to the clients’ satisfaction.<br /> • Be willing to take on additional non-sales related tasks when required.<br /> • Ensure all administration is dealt with in a timely manner and is up to date and accurate.<br /> • Communicate verbally, in writing or face to face with clients to establish their travel preferences and maintain a close relationship.<br /> • Trips to China and any other part of the world might be required<br /> • Some weekend phone cover (currently approx. 10-12 weekend days per year).<br /> • Some overtime might be required due to travel industry nature<br /> <br /> Person Specification:<br /> • Previous sales experience<br /> • Ideally qualified to degree level or equivalent<br /> • In depth knowledge of China and Chinese culture is essential <br /> • A motivated and committed individual with a desire to work to the highest of standards<br /> • A cheerful, outgoing and confident person with a high level of initiative<br /> • Who understands the importance of customer service<br /> • Previous travel industry experience is ideal but not a must<br /> • Organisation & Time management skills<br /> • Selling skills/approach, Results orientated <br /> • Attention to details & administration skills<br /> • Team player<br /> • Customer service and Problem solving skills<br /> • Strong maths & English, and IT skills<br /> • Strong communication and interpersonal skills<br /> • Ideally confident at presenting to groups of people<br /> <br /> <br /> Language skills (French, German, Spanish, Italian, Dutch, Portuguese, Russian, Polish, Swedish, Norwegian, Danish, Finnish, Japanese, Mandarin, Korean, Arabic, etc.) may be a bonus. <br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website.<br /> <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4633362/China-Travel-Specialist
French speaking Management Accountant Salary: £43000 per annum
Location: United Kingdom, London, South London, South West London
Languages: English, French
Posted: 16th Jan 2015

A French speaking Management Accountant with excellent English is currently sought for an exciting travel company based in South West London. This is an excellent opportunity for an experienced senior accountant who is ready for a new challenging position with wide international scope. The role will be to optimise and regulate all accounting functions and financial reports throughout the business for the various markets of the EMEA. <br /> <br /> Previous experience and solid track record in an international management accounting function is essential, as the role is to include reporting/analysis, forecasting financial results, producing balance sheets and overall business performance functions. A great chance to join a successful and fast growing company with an excellent company environment.<br /> <br /> Fluent French to native level with excellent English<br /> CIMA, ACCA or ACA qualified Accountant with solid experience as a Management Accountant<br /> Previous experience as a management accountant, accountant, financial accountant, business accountant in an international company <br /> Highly accurate, self-motivated and dedicated<br /> Excellent communicator at all levels <br /> <br /> To apply, please send your CV in Word format to Frank, CVs in any other formats will not be accepted. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience. <br /> <br /> We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.<br /> <br /> NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.]]>
http://www.toplanguagejobs.co.uk/job/4625272/French-speaking-Management-Accountant
Travel Sales Consultant with fluent German Salary: £17000 - £35000 per annum + Uncapped Commission (c£35k OTE)
Location: United Kingdom, London, Central London, London
Languages: English, German
Posted: 16th Jan 2015

A dynamic international tourism company is currently looking for German speaking Travel Sales Consultants to liaise with German speaking clients and generate sales. The Travel Sales Consultants will join a successful team in an open, fun and lively environment. A passion for travel, communication, relationship building and sales are key requirements. Daily tasks will include; engaging with existing and potential clients, making outbound calls, demonstrating product and destination knowledge to sell their customers new and exciting travel destinations. The German speaking Travel Sales Consultants will engage with customers and will stay up to date with the latest trends in travel and tourism. The company is offering an uncapped commission structure and the successful candidates will be able to earn a good bonus on top of the basic salary.<br /> <br /> The successful candidates should have experience working in a sales or outbound call environment and should have a passion for sales. This is an excellent chance to join a growing and successful company with great opportunities.<br /> <br /> Profile:<br /> . Fluency in written and spoken German and English<br /> . Experience working as a travel consultant, reservations agent or in a call center, sales or telesales environment<br /> . Proven track record generating sales from inbound and outbound calls<br /> . Computer Literate, experienced using Microsoft Office and CRM Systems<br /> . Attention to detail, Proactive and communicative<br /> . Highly motivated and able to be part of a team<br /> <br /> To apply, please send your CV in Word format to Martina Gregori, CVs in any other formats will not be accepted. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience. <br /> <br /> We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.<br /> <br /> NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment agency in relation to this vacancy.]]>
http://www.toplanguagejobs.co.uk/job/4623502/Travel-Sales-Consultant-with-fluent-German
Quotations Executive - German Speaker Salary: £17K
Location: United Kingdom, London, Central London
Languages: English, German
Posted: 7th Jan 2015

Quotations Executive - German Speaker <br /> London<br /> £17K<br /> <br /> This is an excellent opportunity for anyone who is proactive, able to solve problems under pressure in a very dynamic environment. You must also have the ability to communicate at all levels in a multi-cultural environment. Professional tourism qualification or work experience in the same area is desirable as well as the ability to negotiate and influence. Excellent communication skills - is a must.<br /> <br /> The right candidate will be expected to:<br /> <br /> Prepare proposals (quotations) to clients according to their request, calculating the cost of the tour by using booking system.<br /> Manage the quotations on-going process and liaise with the service and hotel department to ensure lead time commitments and quality standards are achieved.<br /> Analyse and review pricing based on margin, product mix, competition and strategic impact, including follow up with the service and hotel department on outcome of the proposal.<br /> Identify opportunities to correct parts with the wrong cost/price in system to make process more efficient and achieve a higher success rate.<br /> <br /> Skill Requirements: <br /> <br /> Must have exceptional customer service skills and a strong customer orientation.<br /> Must have strong organizational and time management skills and be able to effectively handle multiple priorities and meet deadlines.<br /> Ability to work under pressure and to tight deadlines.<br /> Requires close attention to detail, ability to identify issues and implement processes to prevent errors.<br /> Ability to use internet and web based resources efficiently and effectively.<br /> Must be collaborative and be able to work in a team based environment as well as on own initiative and willing to be ‘’hands-on’’.<br /> High ethical standards, analytical ability.<br /> Decisiveness - ability to resolve conflicts between different parties in a dispute and find suitable solutions to challenges. <br /> A solid working knowledge of Microsoft Word, Excel, Outlook and the Internet<br /> German Speaker<br /> <br /> For further information call Jay on 0871 231 0455 or send your CV to Jobs@tandt.jobs<br /> Ref JJ10029<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4579512/Quotations-Executive-German-Speaker
German or Spanish Customer Service Agent Salary: 16000
Location: United Kingdom, London, Central London
Languages: English, German, Spanish
Posted: 7th Jan 2015

(Spanish OR German)Customer Service / Sales Agent<br /> Up to £17K + Benefits<br /> Central London<br /> <br /> Our client is an extremely well known company within the travel/airline sector based in Central London<br /> <br /> What you would do:<br /> • Handle reservations and bookings for flights, hotels, railways and as directed.<br /> • Ticketing, issuing, reissuing tickets and refunds<br /> • Liaise with other airlines and offices.<br /> • Handle other duties as instructed by manager<br /> • Call customers in case of irregular operations (cancellations of flights, delays, major strikes, etc)<br /> <br /> Requirements: <br /> • Mother tongue/fluent German or Spanish <br /> • Fluent English<br /> • Excellent communication skills<br /> • Proficient in computer skills<br /> • Attention to detail and time management<br /> <br /> • Thorough training will be provided<br /> • Flexible and able to work shifts, including weekends according to rota. <br /> • Shift 1: 08:00 to 16:30<br /> • Shift 2: 09:00 to 17:30<br /> <br /> Please note: <br /> • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion. <br /> • We accept spontaneous applications via email – do not hesitate to send us your CV stating what kind of role you would be looking for.<br /> • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies. <br /> ]]>
http://www.toplanguagejobs.co.uk/job/4579272/German-or-Spanish-Customer-Service-Agent
Passenger with German, Fly almost for Free! Salary: kc19,000 - 24,000
Location: Czech Republic
Languages: English, German
Posted: 16th Jan 2015

<br>Job description:</p> <br /> <br> </p> <br /> <br>Customer Service Representatives are handling telephone calls regarding flight connections, flight reservations, providing services in the area of bonus frequent flyer programs, telephone check-in and sale of tickets.</p> <br /> <br> </p> <br /> <br>What do you need?</p> <br /> <br> </p> <br /> <br>- Possibility to come for face to face interview in Brno.</p> <br /> <br>- EU passport or valid working visa for the Czech Republic</p> <br /> <br>- Fluent German Fluent English <br /> <br /> - Good communication skills and PCs knowledge<br /> <br /> - Flexibility to work in shifts and stress resistance<br /> <br /> - Ideally previous experience with customer service/ tourism industry</p> <br /> <br> </p> <br /> <br>What do we offer?</p> <br /> <br> </p> <br /> <br>- Attractive package of airline employee benefits - ticket discounts after 6 months up to 90%!!!<br /> <br /> - Motivating remuneration and performance based bonus system <br /> <br /> - Work in a multinational team and dynamic organization <br /> <br /> - Help with relocation to the Czech Republic (accommodation for the first month and coverage of travel expenses for successful candidates)</p> <br /> <br>- Career development plan as well as opportunities for business travels abroad.</p> <br /> <br>- Working place located in modern new office in Spielberk Office Centrum</p> <br /> <br> </p> <br /> <br> </p> <br /> <br>If you are interested in this opportunity, please send your CV in English to <a href="mailto:azahara.fernandez@cpljobs.cz">azahara.fernandez@cpljobs.cz</a></p> <br /> <br></p> <br /> <br><strong>Dear applicant, Please read carefully and agree to the following conditions contained in the text below and include it in your application or response to the specific job advertisement for you which you wish to apply. Otherwise we cannot process your job application. </strong><br /> <br /> <br /> <br /> I, the job applicant, agree that the company CPL Jobs, s.r.o., with its legal address at Rybn&aacute; 14, Praha 1, Czech Republic and branches in Prague and Brno , may process my private personal data in its role as an employment intermediary/agent (i.e. filing, editing, sorting and providing my CV and private personal data to a third party/employer whose identity will be communicated to me) in accordance with Czech legislative act number 101/2000 Sb. "O ochraně osobn&iacute;ch &uacute;dajů", until such time that I inform you that I no longer wish to have my data processed or stored by CPL Jobs s.r.o. I confirm that I have been notified herein of my rights in connection with access to and protection of my personal information. For exact wording of &sect;12 and &sect;21 please click <a href="http://www.uoou.cz/uoou.aspx?menu=4&submenu=5&loc=20" target="_blank">here</a>.</p> <br /> <br> </p>]]>
http://www.toplanguagejobs.co.uk/job/2478281/Passenger-with-German-Fly-almost-for-Free