http://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Salary: £18000 per annum
Location: United Kingdom, East Anglia, Norfolk
Languages: English, German
Posted: 23rd May 2012

Company:Our client is a leading player in the area of manufacturing of electronic tools and software. They are currently hiring a German speaking Customer Service Representative for their East England headquarters.<br /> <br /> Role: The person in this position is responsible for providing the customer with support and solutions to their queries and also improving the company`s procedures to maintain customer satisfaction at all times. Their role includes;<br /> - Supporting their customers by responding to their general queries professionally and transferring their calls to the appropriate department.<br /> - Delivering a service which is made easier by knowing the company`s technical products and their functions.<br /> - Using customer feedback to continually improve products, procedures and customer service.<br /> - Maintaining high quality standards when dealing with customer care, to achieve customer satisfaction<br /> - Responding to customer calls, emails and queries in an appropriate amount of time without compromising quality.<br /> - Completing call logs and reporting to supervisor on trends of customer calls<br /> - Maintaining and updating the customer database and resolving their problems using the computer system<br /> <br /> Skills: The ideal candidate must speak fluent German, and English. The candidate must have a minimum of one year`s experience. Must have the ability to form strong lasting relationships with customers and possess excellent communicational skills both verbally and written. Basic IT skills such as the use of Microsoft Office, databases and the internet are required. Multi-tasking and organisational skills and the ability to identify solutions would be a benefit.<br /> <br /> Gain: This role will allow you to use your languages and customer service experience while gaining experience in a leading company. You will receive a very competitive salary of £18k per annum. Please send us your CV or call us to find out more about the vacancy.<br /> <br /> BeesWax Europe<br /> UK: +44 0 20 3468 4181]]> http://www.toplanguagejobs.co.uk/job/1878982/German-Customer-Service-Agent-East-England-United-Kingdom Salary: up to 25k
Location: United Kingdom, East Anglia, Norfolk
Languages: English
Posted: 4th May 2012

Kerr Recruitment is currently looking for a Costing Co-ordinator to join the team of a leading manufacturing based company.<br /> <br /> The Job:<br /> <br /> To provide accurate product cost information to allow pricing decisions to be made at the point of quotation. To provide the business with accurate and meaningful business information that will assist the management of the business to understand trends and implement actions to prevent negative trends continuing.<br /> <br /> To produce a monthly reporting pack to highlight factory efficiency, variances to estimate and actual margins achieved.<br /> To produce product costing information prior to quotation completion<br /> Develop and maintain the use of a Costing Template throughout the business<br /> Reporting of margins achieved per job and highlighting those that are outside agreed levels<br /> To maintain the price list and monitor discount levels applied<br /> To manage the regular closure of jobs in Baan<br /> To provide monthly costing accounts to show actual costs -v- estimated costs by customer and product<br /> To report on reasons for variances to estimate<br /> To regularly calculate and update the hourly costs rate to be used within Baan<br /> To prepare monthly trend information for each product and customer<br /> To capture cost of waste within the business and report on this monthly<br /> To capture total costs of spoilage to include on site rectification monthly<br /> To capture and report stock write off’s with reasons monthly<br /> To ensure that the system for capturing costs of material and labour are adhered to and reported upon<br /> To reconcile costing accounts to the P&L produced monthly<br /> Any other adhoc project as required by manager<br /> <br /> To be considered :<br /> <br /> Previous costing experience essential.<br /> Ideally AAT (or similar qualified)<br /> <br /> Location - Norfolk<br /> <br /> Salary - £25k + Benefits]]> http://www.toplanguagejobs.co.uk/job/1938711/Costing-Co-Ordinator-Norfolk