Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs French or German Speaking Customer Service Representatives Salary: Dependant on Experience
Location: United Kingdom, Scotland, Glasgow Area, Glasgow
Languages: French, German
Posted: 18th May 2012

Ralph Lauren once said 'I don't design clothes, I design dreams'<br /> <br /> Do you dream of delivering legendary customer service??? Read on...<br /> <br /> Recruiting now - Full Time Customer Service Representatives representing prestigious fashion brand Ralph Lauren<br /> <br /> Shifts - 37.5 hours per week, 5/7 days between 0800 - 1900<br /> <br /> Must be fluent in written/spoken French (native fluency) or German (native fluency), and fluent in English in order to be considered for position<br /> Position Summary <br /> <br /> The Customer Service Associate for the Ralph Lauren project will develop customer relationships to increase customer loyalty for the Ralph Lauren brands supported on RalphLauren.com and in national advertising. They will interact with customers utilising multiple systems, and browsers, in an efficient and professional manner. Learning and effectively articulating the Brand and the product of Ralph Lauren to ensure the delivery of a legendary customer experience in every contact. <br /> <br /> Job Description <br /> <br /> Responsibilities and typical activities for this position will include the following:<br /> <br /> •Learn and articulate Polo Ralph Lauren products and lifestyle and respond to inquiries on the current season of merchandise featured on RalphLauren.com <br /> •Respond to incoming contacts regarding sales, customer service issues, and technical website issues <br /> •Listen to customers to understand their needs; provide appropriate action or response to those needs <br /> •Confidently navigate the RalphLauren.com website, internet, customer support systems, and company supported intranet <br /> •Assist customers in selecting Internet options for browsing along with navigation and placing orders on the website <br /> •Communicate and manage conflict resolution in a professional manner; handle all basic and frequently occurring situations regarding order placement, order and return status issues, and current product information <br /> •Use decision-making skills effectively, critical thinking, and elements of effective communication; use appropriate telephone etiquette and interpersonal skills <br /> •Provide merchandise recommendations to customers when placing orders, inquiring about items, and responding to other inquiries such as returns and exchanges; be aware of and act upon potential up-sell opportunities <br /> •Maintain a thorough knowledge and skill base for product, operations, policies and procedures, and computerised information systems <br /> •Demonstrate professionalism by creating a positive image for RalphLauren.com<br /> •Analyse needs, qualify, and refer RalphLauren.com customers to the proper sales channels <br /> •Communicate information to the customer on current website features, upcoming promotions, products, retail stores, etc. <br /> •Research inquiries and de-escalate customer’s concerns <br /> •Provide follow up solutions to customer issues by following established procedures, process flows, and policies <br /> •Interact with customers and other internal and external departments in a clear, concise, courteous, and professional manner via e-mail, letters, or phone <br /> •Utilise writing, grammar, and proofreading skills to respond to e-mails <br /> •Perform other duties as assigned<br /> <br /> <br /> Knowledge, Skills and Abilities: <br /> <br /> •Written/spoken fluency in French/ German & English <br /> •Customer Service experience, preferably within an inbound Contact Centre environment is preferred <br /> •Proficient internet browsing skills, with ability to navigate through multiple browsers and various search engines <br /> •Solid keyboard and computer skills - including Microsoft and Windows based programs <br /> •Able to see colour and pass a colour-blindness test <br /> •Ability to multi-task and work in a fast paced environment under the direction of the <br /> <br /> Team Manager<br /> <br /> •Flexible and able to adapt to change and new situations <br /> •Strong time management and organisational skills <br /> •Detail oriented with analytical ability <br /> •Excellent verbal and written business communication skills <br /> •Professional, flexible, and positive team player that is self-directed and self-motivated <br /> •Ability and willingness to learn new skills and technologies <br /> •Passion for providing great service to customers <br /> •Experience with luxury, fashion, apparel industries, preferred<br /> <br /> Core Competencies<br /> <br /> •Communication <br /> •Technical Expertise <br /> •Commercial Awareness <br /> •Leadership <br /> •Innovation/Creativity <br /> •Problem Solving<br /> ]]> http://www.toplanguagejobs.co.uk/job/1968911/French-or-German-Speaking-Customer-Service-Representatives French Localisation Games Tester Salary: £6.85 per hour
Location: United Kingdom, Scotland, Glasgow Area, G3 8EP
Languages: French, German, Italian
Posted: 30th Apr 2012

Are you a keen gamer?<br /> Are you passionate about language?<br /> Are you verbal and literate in French, Italian, German, Spanish, Brazilian Portuguese, Turkish, Dutch, Swedish, Danish, Korean, Japanese, Thai, Traditional Chinese or Simplified Chinese?<br /> Do you want a fun and relaxed working environment?<br /> <br /> If you answered yes to all of these questions, then e4e wants to hear from you!<br /> <br /> We run ongoing recruitment which identifies suitable candidates who we can contact when projects are available.<br /> <br /> Job Description<br /> Have you ever played a game and been frustrated by poor or incomplete translation, supposed jokes, cultural references that were out of place? Well this is your chance to a made real difference in making games more suitable for their target audiences. We want you to bring your passion for both games and language. Localisation testing involves performing language checks on a range of games for a variety of platforms including PC, Xbox 360, PS3, Wii, PSP, DS and various mobile phones.<br /> <br /> Main Duties<br /> - Identifying spelling, grammar, punctuation and other language errors<br /> - Identifying cultural issues<br /> - Logging details of errors/issues found and providing suggestions for improvements<br /> - Ad hoc translation<br /> <br /> Person Specification<br /> - Native level fluency in French, Italian, German, Spanish, Brazilian Portuguese, Turkish, Dutch, Swedish, Danish, Korean, Japanese, Thai, Traditional Chinese and Simplified Chinese<br /> - Strong English language skills<br /> - Strong cultural understanding of English and the language you are applying for <br /> - Enthusiastic gamer – experience of at least one current platform<br /> - Great team worker<br /> - Excellent attention to detail<br /> - Ability to communicate clearly and concisely<br /> - Previous experience, particularly in console submission processes will be a distinct advantage but isn’t essential<br /> <br /> Contract Details<br /> - As we operate on a project by project basis, this role is offered on a casual basis<br /> - Up to 40 hours per week, mainly Monday to Friday 8am to 5pm or 5:30pm to 2am but flexibility is required<br /> - Overtime pay at time and a half<br /> - Pro-rated holidays<br /> <br /> How to Apply<br /> Please send a CV and covering letter to ukrecruitment@e4e.com. Make sure you include the following details or we won’t be able to assess your application:<br /> - Language you are applying for<br /> - Details of your gaming and language experience<br /> - Details of your right to work in the UK<br /> - Details of any days/times you’re not available to work<br /> <br /> It would also be helpful if you are local to Glasgow or within commutable distance to our Glasgow site, as no relocation packages are available and this position starts soon.<br /> ]]> http://www.toplanguagejobs.co.uk/job/1926731/French-Localisation-Games-Tester European Customers Service Advisors Salary: £15000 - £17500 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: Dutch, German, Norwegian
Posted: 24th May 2012

European Customer Service Advisor <br /> <br /> <br /> <br /> Our international client has a requirement for European Customer Service Advisors to join their Glasgow team. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> We are very keen to hear from candidates with a proven track record in a customer focused team environment and who are fluent in English and one of the following languages; <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> * German * Dutch * Norwegian. * Flemish * Swedish <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> If you have strong communication, negotiation and relationship building skills and have experience within a customer focused environment please call Ann Barclay on 0141 272 7812 for an immediate interview.]]> http://www.toplanguagejobs.co.uk/job/1984331/European-Customers-Service-Advisors German Customer Service Advisor Salary: £15700 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: English, German
Posted: 24th May 2012

German Customer Service Advisor <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Glasgow City Centre <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> £15700 salary <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> This is a fantastic job for a customer focused bilingual individual to join a leading Glasgow City Centre organisation offering career development and stability. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> This is an inbound customer service role and the ideal candidate will come from a customer focused background and have excellent oral and written communication skills. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> If you are interested please call Ann Barclay on 0141 272 7812 for an immediate interview]]> http://www.toplanguagejobs.co.uk/job/1984351/German-Customer-Service-Advisor German Customer Service Advisor Salary: £15700 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: English, German
Posted: 24th May 2012

German Customer Service Advisor <br /> <br /> <br /> <br /> Glasgow City Centre <br /> <br /> <br /> <br /> £15700 salary <br /> <br /> <br /> <br /> This is a fantastic job for a customer focused bilingual individual to join a leading Glasgow City Centre organisation offering career development and stability. <br /> <br /> <br /> <br /> This is an inbound customer service role and the ideal candidate will come from a customer focused background and have excellent oral and written communication skills. <br /> <br /> <br /> <br /> If you are interested please call Ann Barclay on 0141 272 7812 for an immediate interview]]> http://www.toplanguagejobs.co.uk/job/1978821/German-Customer-Service-Advisor German Customer Service Advisor Salary: £15700 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: English, German
Posted: 26th Apr 2012

German Customer Service Advisor <br /> <br /> Glasgow City Centre <br /> <br /> £15700 salary <br /> <br /> This is a fantastic job for a customer focused bilingual individual to join a leading Glasgow City Centre organisation offering career development and stability. <br /> <br /> This is an inbound customer service role and the ideal candidate will come from a customer focused background and have excellent oral and written communication skills. <br /> <br /> If you are interested please call Ann Barclay on 0141 272 7812 for an immediate interview]]> http://www.toplanguagejobs.co.uk/job/1921611/German-Customer-Service-Advisor European Customers Service Advisors Salary: £15000 - £17500 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: Dutch, German, Norwegian
Posted: 22nd May 2012

European Customer Service Advisor <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Our international client has a requirement for European Customer Service Advisors to join their Glasgow team. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> We are very keen to hear from candidates with a proven track record in a customer focused team environment and who are fluent in English and one of the following languages; <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> * German * Dutch * Norwegian. * Flemish * Swedish <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> If you have strong communication, negotiation and relationship building skills and have experience within a customer focused environment please call Ann Barclay on 0141 272 7812 for an immediate interview.]]> http://www.toplanguagejobs.co.uk/job/1975501/European-Customers-Service-Advisors European Customers Service Advisors Salary: £15000 - £17500 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: Dutch, German, Norwegian
Posted: 10th May 2012

European Customer Service Advisor <br /> <br /> <br /> <br /> Our international client has a requirement for European Customer Service Advisors to join their Glasgow team. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> We are very keen to hear from candidates with a proven track record in a customer focused team environment and who are fluent in English and one of the following languages; <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> * German * Dutch * Norwegian. * Flemish * Swedish <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> If you have strong communication, negotiation and relationship building skills and have experience within a customer focused environment please call Ann Barclay on 0141 272 7812 for an immediate interview.]]> http://www.toplanguagejobs.co.uk/job/1949561/European-Customers-Service-Advisors European Customers Service Advisors Salary: £15000 - £17500 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: Dutch, German, Norwegian
Posted: 25th Apr 2012

European Customer Service Advisor <br /> <br /> Our international client has a requirement for European Customer Service Advisors to join their Glasgow team. <br /> <br /> <br /> <br /> We are very keen to hear from candidates with a proven track record in a customer focused team environment and who are fluent in English and one of the following languages; <br /> <br /> <br /> <br /> * German * Dutch * Norwegian. * Flemish * Swedish <br /> <br /> <br /> <br /> If you have strong communication, negotiation and relationship building skills and have experience within a customer focused environment please call Ann Barclay on 0141 272 7812 for an immediate interview.]]> http://www.toplanguagejobs.co.uk/job/1917901/European-Customers-Service-Advisors