http://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Salary: £15700 per annum + Benefits
Location: United Kingdom, Scotland, Glasgow Area
Languages: Dutch, French, Flemish
Posted: 21st May 2012

Flemish or French with Dutch Customer Service Advisor - £15700 + benefits <br /> <br /> FPSG are currently recruiting for a Multi-lingual Customer Service Advisor for an award winning organization based in Glasgow City Centre. This is a fantastic opportunity for a customer services professional to join a friendly, vibrant and forward thinking environment where your ideas make a difference! <br /> <br /> As part of the Customer Service team you will be responsible providing first class administrative and customer telephony support for a well known retail organisation. You will be handling a wide variety of calls from both internal and external customers and your ultimate aim will be to provide first contact resolution over a wide spectrum of queries and issues whilst providing a fantastic customer experience. This position boasts a wide ranging and varied workload that will provide a challenging and rewarding working environment. <br /> <br /> * Applicants must be fluent in English,French PLUS Dutch/Flemish with excellent communication skills<br /> * A proven track record in a customer services environment<br /> * Good I.T. skills<br /> * A team player with a passion for customer service<br /> * Ability to work on your own initiate<br /> * Excellent time management skills <br /> <br /> For more information on this role please call Isabella Gold on 0141 270 5116. <br /> <br /> FPSG CONNECT has an unrivalled reputation for successfully delivering specialist recruitment, career development and leadership solutions to organisations and candidates across our core Banking, Sales & Marketing, Professional, Operational and Technology markets. We recruit for retention and recognise that each candidate, each client, each market and each industry has individual requirements. We help you get it right the first time so that your organisation / career can flourish - creating time efficiencies and providing peace of mind that you're in safe hands. FPSG CONNECT operates as a recruitment agency in providing permanent job-seeking services and as a recruitment business in providing temporary and contract job-seeking services. * Glasgow (HQ) * Edinburgh * Manchester www.fpsgconnect.co.uk FPSG CONNECT IS AN EQUAL OPPORTUNITIES EMPLOYER]]> http://www.toplanguagejobs.co.uk/job/1972121/Customer-Advisor-Flemish-Speaker Salary: £14000 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: English, Dutch, Flemish
Posted: 23rd May 2012

Company: Our client is a global leader in Information Technology. They have their European Customer Service and Technical Support centre based in Glasgow. This centre is responsible for managing their complete range of European customers.<br /> <br /> Role: New positions have been created for a Customer Service Representatives in the Glasgow offices. The person in this position is responsible for providing the customer with support and solutions to their queries and also improving the company`s procedures to maintain customer satisfaction at all times. Their role includes, <br /> - Supporting their customers by responding to their general queries professionally and transferring their calls to the appropriate department.<br /> - Delivering a service which is made easier by knowing the company`s technical products and their functions.<br /> - Using customer feedback to continually improve products, procedures and customer service.<br /> - Maintaining high quality standards when dealing with customer care, to achieve customer satisfaction<br /> - Responding to customer calls, emails and queries in an appropriate amount of time without compromising quality.<br /> - Completing call logs and reporting to supervisor on trends of customer calls<br /> - Maintaining and updating the customer database and resolving their problems using the computer system<br /> - Managing each problem that arises until it is resolved and improving work exercises to the best of their ability to achieve the best results. <br /> <br /> Skills: The ideal candidate must speak fluent Dutch or Flemish and English. The candidate must be confident, highly motivated, have excellent interpersonal skills, the ability to form strong lasting relationships with customers and possess excellent communicational skills both verbally and written. Previous experience in customer service, preferably providing customer support via calls and emails and administration experience are required. Basic IT skills such as the use of Microsoft Office, databases and the internet are required. Multi-tasking and organisational skills and the ability to identify solutions would be a benefit.<br /> <br /> Gain: This role will allow you to use your languages and customer service/IT experience while gaining experience in a leading IT company where you could have infinite opportunities for progression. You will receive a very competitive salary and bonuses. Please send us your CV or call us to find out more about the vacancy.<br /> <br /> BeesWax Europe<br /> Ireland +353 1 6854448 / +353 1 2313100<br /> UK +44 20 7136 3000<br /> Netherlands +31 208 083 008]]> http://www.toplanguagejobs.co.uk/job/1829882/Dutch-or-Flemish-Customer-Service-Agent-in-Glasgow