Top Language Jobs

SQL Subject Matter Expert

Title: SQL Subject Matter Expert
Salary: n/a
Location: United Kingdom, Scotland, Glasgow Area, PA7 5PP
Languages: English
Posted: 17th May 2012

The (DII) Defence Information Infrastructure project is contracted to supply both hardware and software infrastructure solutions to support the MoD transition to a common base solution, based on Windows 2003 server and UAD products, whilst ensuring ongoing connection and support to "legacy" systems and the ultimate transfer of such into the DII solution. This is a multi-phased operation involving the development of many new solutions and the re-implementation of existing products in the DII environment.

Role Responsibilities:
Under general direction, support database infrastructure & application designs, including implementation of design components within Test Environments
Completion of detailed design documents as directed by the Lead Architects and Team Leads
Understand customer workflow and SLA's
Design procedures that meet or exceed customer service levels
Able to recommend improvements in design, in order to be more efficient, accurate and responsive
Act as a liaison between suppliers and other technical groups to resolve database service issues
Analyse performance problems connected with database applications and recommend solutions
Participate with project teams in the implementation of new/upgraded designs
Understand and adhere to standards and procedures relating to change management, performance management and security
Develop account specific documentation.

Essential Skills:
In-depth knowledge of SQL Server 2000, SQL Server 2005, and Windows 2003 to MCTS level, or equivalent
Experience of designing, deploying and administering SQL Server instances in an enterprise-level infrastructure
Experience of high availability technologies (clustering, SAN, load balancing) as they apply to database services
Able to produce high quality, clear technical documentation
Comfortable with having own work peer reviewed
Candidates must be willing and eligible to undergo UK MoD security clearance.
Desirable Skills:
Experience in Application Development for SQL Server 2000 and SQL Server 2005.

Swedish Customer Service Roles

Title: Swedish Customer Service Roles
Salary: £14,000-16,800
Location: United Kingdom, Scotland, Glasgow Area, Greenock
Languages: English, Swedish
Posted: 21st May 2012

IBM's busy International Contact Centre in Greenock, Scotland has opportunities for Swedish speakers with good English to join their dedicated customer support team. As a Manpower front line representative for IBM's brand and global reputation your written and oral communication skills, organisational ability and attention to detail will certainly be tested and developed. You will receive full product training and work with the support of an experienced team.

Candidate profile
We are looking for highly motivated individuals who are fluent in both Swedish and English. You will need to be able to demonstrate that you have excellent knowledge and experience in customer service with strong IT skills.

Candidate skills
Excellent oral and written communication skills, Demonstrate high level of computer literacy
*Relocation assistance may be applicable*

Dutch Customer Service Roles

Title: Dutch Customer Service Roles
Salary: £14,000-16,800
Location: United Kingdom, Scotland, Glasgow Area, Greenock
Languages: English, Dutch
Posted: 21st May 2012

IBM's busy International Contact Centre in Greenock, Scotland has opportunities for Dutch speakers with good English to join their dedicated customer support team. As a Manpower front line representative for IBM's brand and global reputation your written and oral communication skills, organisational ability and attention to detail will certainly be tested and developed. You will receive full product training and work with the support of an experienced team.

Candidate profile
We are looking for highly motivated individuals who are fluent in both Dutch and English. You will need to be able to demonstrate that you have excellent knowledge and experience in customer service with strong IT skills.

Candidate skills
Excellent oral and written communication skills, Demonstrate high level of computer literacy
*Relocation assistance may be applicable*

Danish Customer Service Roles

Title: Danish Customer Service Roles
Salary: £14,000- 16,800
Location: United Kingdom, Scotland, Glasgow Area, Greenock
Languages: English, Danish
Posted: 21st May 2012

IBM's busy International Contact Centre in Greenock, Scotland has opportunities for Danish speakers with good English to join their dedicated customer support team. As a Manpower front line representative for IBM's brand and global reputation your written and oral communication skills, organisational ability and attention to detail will certainly be tested and developed. You will receive full product training and work with the support of an experienced team.

Candidate profile
We are looking for highly motivated individuals who are fluent in both Danish and English. You will need to be able to demonstrate that you have excellent knowledge and experience in customer service with strong IT skills.

Candidate skills
Excellent oral and written communication skills, Demonstrate high level of computer literacy
*Relocation assistance may be applicable*

Norwegian Customer Service Roles

Title: Norwegian Customer Service Roles
Salary: £14,000-16,800
Location: United Kingdom, Scotland, Glasgow Area, Greenock
Languages: English, Norwegian
Posted: 21st May 2012

IBM's busy International Contact Centre in Greenock, Scotland has opportunities for Norwegian speakers with good English to join their dedicated customer support team. As a Manpower front line representative for IBM's brand and global reputation your written and oral communication skills, organisational ability and attention to detail will certainly be tested and developed. You will receive full product training and work with the support of an experienced team.

Candidate profile
We are looking for highly motivated individuals who are fluent in both Norwegian and English. You will need to be able to demonstrate that you have excellent knowledge and experience in customer service with strong IT skills.

Candidate skills
Excellent oral and written communication skills, Demonstrate high level of computer literacy
*Relocation assistance may be applicable*

HR - Customer Support Advisor

Title: HR - Customer Support Advisor
Salary: £17000 - £22000 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: English
Posted: 18th May 2012

HR - Customer Support Advisor
£20k per annum
FTC 11 months Contract
Glasgow - City Centre

The Role:
A rare and exciting opportunity has arisen for a HR Senior Customer Support Advisor within HR Operations in Glasgow. The role involves the provision of an effective, confidential and professional support service to employees across our client's organisation.
Working in a team you will provide HR support and advice to employees and people leaders across the organisation. You will be involved in supporting case management relating primarily to performance and absence.
Client Profile:
Our clients are a global bank with over 1800 sites, employing 38000 staff and are committed to providing the highest level of customer service to their personal. private and business clients. They combine local service of a very establish regional bank with the global strength of their parent company to offer a wide range of services both personal and business customers.

Experience/Qualifications

Essential
CIPD Qualification or working towards this
Minimum 2 years experience within an HR environment
Ability to manage own workload and to work on own initiative
Relationship Management Skills - e.g. influencing, stakeholder management, dealing and having difficult conversations.

Desirable
Understanding of Employment law
Experience in coaching over the telephone

Contact Details: please submit your CV to Jane Hammond via the "apply here" button

FPSG has an unrivalled reputation for successfully delivering specialist recruitment, career development and leadership solutions to organisations and candidates across our core Banking, Sales & Marketing, Professional, Operational and Technology markets.

We recruit for retention and recognise that each candidate, each client, each market and each industry has individual requirements. We help you get it right the first time so that your organisation / career can flourish - creating time efficiencies and providing peace of mind that you're in safe hands.

FPSG operates as a recruitment agency in providing permanent job-seeking services and as a recruitment business in providing temporary and contract job-seeking services.
* Glasgow (HQ) * Edinburgh * Manchester
www.fpsg.co.uk

FPSG IS AN EQUAL OPPORTUNITIES EMPLOYER

Helpdesk Administrator

Title: Helpdesk Administrator
Salary: £18000 - £20000 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: English
Posted: 24th May 2012

Help Desk / Administrator
Salary - £18k - £20k per annum
Location - Glasgow
Contract - Permanent
Market - Facilities Management

The Role
Provide a single point of contact for customers, technical staff, support staff and management, receiving calls on the Help Desk.
Issue and follow-up of work orders and updating information onto database.
Updating holiday and sickness records, in agreement with the Senior Administrator.
Provide typing and administration support as required.
Provide telephone support and answer calls.
Research, prepare and supply information.
Draft and prepare documents.
Develop, implement and maintain procedures.
Obtain, organise and monitor the use of materials and equipment.
Liaise with the HR department to ensure training records are updated as required.

The Client
Our clients are UK based multi technical, facilities management and building services company. Operating a branch network around the UK to offer exceptional service and quality to customers. Offering an innovative approach to clients ensures high level of retention, trust and loyalty with their clients.

The Person
Must have experience of working in an office environment especially within a helpdesk/facilities administration role. The successful candidate will have exceptional communication skills as will be dealing with multi level staff, customers, suppliers and Senior Managers. Applicants must also have fast and accurate typing skills and be conversant with all IT systems in particular facilities management software.

LOCATION - Glasgow (West)

SALARY- £18k - £20k per annum

HOURS - Mon - Fri business hours

Contact Details: please submit your CV to Jane Hammond via the 'apply here' button

FPSG CONNECT has an unrivalled reputation for successfully delivering specialist recruitment, career development and leadership solutions to organisations and candidates across our core Banking, Sales & Marketing, Professional, Operational and Technology markets.

We recruit for retention and recognise that each candidate, each client, each market and each industry has individual requirements. We help you get it right the first time so that your organisation / career can flourish - creating time efficiencies and providing peace of mind that you're in safe hands.

FPSG CONNECT operates as a recruitment agency in providing permanent job-seeking services and as a recruitment business in providing temporary and contract job-seeking services.
* Glasgow (HQ) * Edinburgh * Manchester
www.fpsgconnect.co.uk

FPSG CONNECT IS AN EQUAL OPPORTUNITIES EMPLOYER

German Customer Service Advisor

Title: German Customer Service Advisor
Salary: £15700 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: English, German
Posted: 24th May 2012

German Customer Service Advisor

Glasgow City Centre

£15700 salary

This is a fantastic job for a customer focused bilingual individual to join a leading Glasgow City Centre organisation offering career development and stability.

This is an inbound customer service role and the ideal candidate will come from a customer focused background and have excellent oral and written communication skills.

If you are interested please call Ann Barclay on 0141 272 7812 for an immediate interview

German Customer Service Advisor

Norwegian speaking Customer Service in Glasgow

Title: Norwegian speaking Customer Service in Glasgow
Salary: £14000 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: English, Norwegian
Posted: 8th May 2012

Company: Our client is a global leader in Information Technology. They have their European Customer Service and Technical Support centre based in Glasgow. This centre is responsible for managing their complete range of European customers.

Role: New positions have been created for a Norwegian Customer Service Representatives in the Glasgow offices.
This role will include:
- Supporting their customers by responding to their general queries professionally and transferring their calls to the appropriate department.
- Delivering a service which is made easier by knowing the company`s technical products and their functions.
- Completing call logs and reporting to supervisor on trends of customer calls
- Maintaining and updating the customer database and resolving their problems using the computer system
- Managing each problem that arises until it is resolved and improving work exercises to the best of their ability to achieve the best results.

Skills: The ideal candidate must speak fluent Norwegian and English. The candidate must be confident, highly motivated, have excellent interpersonal skills, the ability to form strong lasting relationships with customers and possess excellent communicational skills both verbally and written. Previous experience in customer service, preferably providing customer support via calls and emails and administration experience are required. Basic IT skills such as the use of Microsoft Office, databases and the internet are required.

Gain: This role will allow you to use your languages and customer service/IT experience while gaining experience in a leading IT company where you could have infinite opportunities for progression. You will receive a very competitive salary and bonuses. Please send us your CV or call us to find out more about the vacancy.

BeesWax Europe
Ireland+353 1 6854448
UK +44 20 3468 4181

German Customer Service Advisor

Title: German Customer Service Advisor
Salary: £15700 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: English, German
Posted: 26th Apr 2012

German Customer Service Advisor

Glasgow City Centre

£15700 salary

This is a fantastic job for a customer focused bilingual individual to join a leading Glasgow City Centre organisation offering career development and stability.

This is an inbound customer service role and the ideal candidate will come from a customer focused background and have excellent oral and written communication skills.

If you are interested please call Ann Barclay on 0141 272 7812 for an immediate interview

Credit Analyst

Title: Credit Analyst
Salary: 21000
Location: United Kingdom, Scotland, Glasgow Area
Languages: English, Russian
Posted: 8th May 2012

Search Consultancy are currently recruiting for a Russian speaking Credit Analyst for our well established client based in Glasgow City Centre. This is a fixed term contract for approximately 3 months with a possible opportunity for extension. This is a niche role which will suit those candidates with strong analytical skills.

The main duties:

- Providing integrity due diligence reviews on customers, suppliers, contractors, commercial partners, agents that meets the organisations compliance obligations
- Planning and conducting research, presenting findings in formal reports
- Liaise with senior people in the business to resolve queries
- Become a Subject Matter Expert for one or more of the integrity due diligence processes
- Contribute to and participate in specific projects

Candidates should have experience in one or more of the following areas::

- Part-Qualified Accountant or a Degree is Accountancy, Finance, Banking, Business or Legal
- Research experience, collating and analysing results to form justifiable conclusions
- Previous analytical and reporting skills
- Compliance, Assurance, Control of Payments, Risk or Credit Management experience
- Using Credit Analysis tools or market intelligence tools
- A Russian Language skill would be an advantage for this post

If you have the relevant skill set and are interested in this contract then please contact Lisa Slipchuk on 0141 272 7745 or email lisa.slipchuk@search.co.uk
( AGY )

Dutch Advisor - Part Time

Title: Dutch Advisor - Part Time
Salary: £15700 per annum + prorata
Location: United Kingdom, Scotland, Glasgow Area
Languages: English, Dutch
Posted: 8th May 2012

Dutch Advisor - Part Time 20 hours per week

Glasgow city centre £15700 prorata

Our client, a leading supplier of multi-lingual contact centre services are recruiting for a professional Dutch speaking Customer Service Advisor based in the city centre of Glasgow.

This unique vacancy is rarely available and is a fantastic opportunity for a skilled bi-lingual candidate, fluent in both English and Dutch to join a fantastic business.

You will be responsible for delivering service excellence to customers both internally and externally, contributing towards business targets and goals. The business has a strong customer focus and puts the customer at the heart of everything they do, something the right candidate will place importance on.

The individual will be responsible for delivering against kpi targets, with a strong focus on delivery of quality on every call. You will ideally come with a proven track record in delivering excellent customer service and have a can-do attitude. Most importantly, you will have excellent communication skills, written and verbal in both English and Dutch.

On offer is an opportunity to join a great company with a generous salary and benefits package. For more information please contact Ann Barclay 0141 272 7812 or apply online.

French and Dutch Customer Service Agent Glasgow

Title: French and Dutch Customer Service Agent Glasgow
Salary: £14000 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: English, Dutch, French
Posted: 8th May 2012

Company: Our client is a global leader in Information Technology. They have their European Customer Service and Technical Support centre based in Glasgow. This centre is responsible for managing their complete range of European customers.

Role: New positions have been created for a French and Dutch Customer Service Representatives in the Glasgow offices. The person in this position is responsible for providing the customer with support and solutions to their queries and also improving the company`s procedures to maintain customer satisfaction at all times. Their role includes,
- Supporting their customers by responding to their general queries professionally and transferring their calls to the appropriate department.
- Delivering a service which is made easier by knowing the company`s technical products and their functions.
- Using customer feedback to continually improve products, procedures and customer service.
- Maintaining high quality standards when dealing with customer care, to achieve customer satisfaction
- Responding to customer calls, emails and queries in an appropriate amount of time without compromising quality.
- Completing call logs and reporting to supervisor on trends of customer calls
- Maintaining and updating the customer database and resolving their problems using the computer system
- Managing each problem that arises until it is resolved and improving work exercises to the best of their ability to achieve the best results.

Skills: The ideal candidate must speak fluent French, Dutch and English. The candidate must be confident, highly motivated, have excellent interpersonal skills, the ability to form strong lasting relationships with customers and possess excellent communicational skills both verbally and written. Previous experience in customer service, preferably providing customer support via calls and emails and administration experience are required. Basic IT skills such as the use of Microsoft Office, databases and the internet are required. Multi-tasking and organisational skills and the ability to identify solutions would be a benefit.

Gain: This role will allow you to use your languages and customer service/IT experience while gaining experience in a leading IT company where you could have infinite opportunities for progression. You will receive a very competitive salary and bonuses. Please send us your CV or call us to find out more about the vacancy.

BeesWax Europe

Ireland +353 0 1 231 3100

Dutch speaking Customer Service representative in Glasgow

Title: Dutch speaking Customer Service representative in Glasgow
Salary: £14000 to £16800 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: English, Dutch
Posted: 23rd May 2012

Company: Our client is a global leader in Information Technology. They have their European Customer Service and Technical Support centre based in Glasgow. This centre is responsible for managing their complete range of European customers.

Role: New positions have been created for a Dutch Customer Service Representatives in the Glasgow offices.
This role will include:
- Supporting their customers by responding to their general queries professionally and transferring their calls to the appropriate department.
- Delivering a service which is made easier by knowing the company`s technical products and their functions.
- Completing call logs and reporting to supervisor on trends of customer calls
- Maintaining and updating the customer database and resolving their problems using the computer system
- Managing each problem that arises until it is resolved and improving work exercises to the best of their ability to achieve the best results.

Skills: The ideal candidate must speak fluent Dutch and English. The candidate must be confident, highly motivated, have excellent interpersonal skills, the ability to form strong lasting relationships with customers and possess excellent communicational skills both verbally and written. Previous experience in customer service, preferably providing customer support via calls and emails and administration experience are required. Basic IT skills such as the use of Microsoft Office, databases and the internet are required.

Gain: This role will allow you to use your languages and customer service/IT experience while gaining experience in a leading IT company where you could have infinite opportunities for progression. You will receive a very competitive salary and bonuses. Please send us your CV or call us to find out more about the vacancy.

BeesWax Europe
Ireland+353 1 6854448
UK +44 20 3468 4181

Team Leader

Title: Team Leader
Salary: £23000 - £28000 per annum + Car, Laptop, Excellent Bonus
Location: United Kingdom, Scotland, Glasgow Area
Languages: English, French, Spanish
Posted: 14th May 2012

Pertemps Scotland are urgently seeking an experienced Senior Recruitment Consultant to take the next step into management as a Team Leader in our busy Glasgow branch. We are one of the largest and most established privately owned recruitment consultancies in the UK with a turnover of more than £250million per annum.

In Scotland we have 6 branches from Aberdeen to Glasgow and several on site business units and cover the whole of Scotland for our clients. As one of the Top 100 Companies to work for in the UK we pride ourselves in the quality of support and training that our staff receive and our aim is to be the recognised as the best provider of innovative resourcing solutions in the Scottish marketplace.

This role will involve:

* Monitoring performance, coaching and mentoring of a team of 3 people across the Commercial and Industrial sectors
* Maintaining the level and quality of the sales activity within the team to ensure that targeted levels of jobs/bookings are brought in to the business
* Ensuring clients and candidates receive the highest level of service in the delivery to their requirements
* Working to revenue targets both individually and for the team.
* Being a role model from a sales and delivery point of view for the whole team

In order to be successful an applicant will need to be able to demonstrate the following:

* A proven track record in sales and delivery within a recruitment consultancy
* Commercial acumen and the ability to negotiate "Win/Win" agreements
* Excellent communication skills both face to face and in writing
* Well developed interpersonal skills and a professional approach
* A full driving licence

For the right individual this role will lead to a Branch Manager position and offers excellent opportunities to develop your career. Training will be provided in management, however, a proven track record of success in a recruitment consultancy is absolutely essential and candidates who do not have this experience will not be considered.
Pertemps Scotland Ltd is acting as an Employment Agency in relation to this vacancy.

Italian + Spanish Payroll Analyst, Glasgow £18-23k

Title: Italian + Spanish Payroll Analyst, Glasgow £18-23k
Salary: £18000 to £23000 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: English, Italian, Spanish
Posted: 8th May 2012

Company: Our client is a company who offer a range of products and services to customers in more than 160 countries worldwide. They now have a position for Italian and Spanish speaking Payroll Analyst for their Glasgow headquarters.

Role: In our client`s European team in Glasgow, there is a new position available for an Italian + Spanish speaking payroll expert. A Payroll Analyst is responsible for managing the technical and operational side of the business so that payroll professionals can deliver their bureau services in an efficient manner. Their tasks include providing monthly payroll processing for the Italian + Spanish companies, improving and maintaining administrative HR procedures, running the office on a day to day basis requires them to liaise with the MD, customers and staff, staying close and collaborating with local business partners and Glasgow and ensure that all legal and authoritarian requirements concerning our HR servicing are met.

Skills: The ideal candidate must speak fluent Italian + Spanish along with a good level of English. The candidate should possess a blend of technical and operational payroll experience including Microsoft word, SAP, network, directory, payroll hardware and software support skills as well as a minimum of 2 years working experience in payroll and HR administration. He/She will have 2 years experience in a computerized accounting environment preferably within a payroll function or finance. Candidates must have a solid understanding of ADP Payroll System and or other Payroll Systems i.e. ADP, VISMA, Datev, SAP to be considered for this role. The candidate must be organised, highly motivated, enthusiastic, have strong development potential and possess excellent communicational skills both verbally and written. A bachelor`s degree is also a benefit.

Gains: This is well known company with excellent career potential. They are providing you with a challenging position with an attractive salary and on the job training. If you feel this is the role for you please do not hesitate to contact our team.

UK: +44 0 20 3468 4181

Danish speaking Customer Service in Glasgow

Title: Danish speaking Customer Service in Glasgow
Salary: £14000 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: English, Danish, Norwegian
Posted: 23rd May 2012

Company: Our client is a global leader in Information Technology. They have their European Customer Service and Technical Support centre based in Glasgow. This centre is responsible for managing their complete range of European customers.

Role: New positions have been created for a Danish Customer Service Representatives in the Glasgow offices.
This role will include:
- Supporting their customers by responding to their general queries professionally and transferring their calls to the appropriate department.
- Delivering a service which is made easier by knowing the company`s technical products and their functions.
- Completing call logs and reporting to supervisor on trends of customer calls
- Maintaining and updating the customer database and resolving their problems using the computer system
- Managing each problem that arises until it is resolved and improving work exercises to the best of their ability to achieve the best results.

Skills: The ideal candidate must speak fluent Danish and English. The candidate must be confident, highly motivated, have excellent interpersonal skills, the ability to form strong lasting relationships with customers and possess excellent communicational skills both verbally and written. Previous experience in customer service, preferably providing customer support via calls and emails and administration experience are required. Basic IT skills such as the use of Microsoft Office, databases and the internet are required.

Gain: This role will allow you to use your languages and customer service/IT experience while gaining experience in a leading IT company where you could have infinite opportunities for progression. You will receive a very competitive salary and bonuses. Please send us your CV or call us to find out more about the vacancy.

BeesWax Europe
Ireland+353 1 6854448
UK +44 20 3468 4181

Dutch or Flemish Customer Service Agent in Glasgow

Title: Dutch or Flemish Customer Service Agent in Glasgow
Salary: £14000 per annum
Location: United Kingdom, Scotland, Glasgow Area
Languages: English, Dutch, Flemish
Posted: 23rd May 2012

Company: Our client is a global leader in Information Technology. They have their European Customer Service and Technical Support centre based in Glasgow. This centre is responsible for managing their complete range of European customers.

Role: New positions have been created for a Customer Service Representatives in the Glasgow offices. The person in this position is responsible for providing the customer with support and solutions to their queries and also improving the company`s procedures to maintain customer satisfaction at all times. Their role includes,
- Supporting their customers by responding to their general queries professionally and transferring their calls to the appropriate department.
- Delivering a service which is made easier by knowing the company`s technical products and their functions.
- Using customer feedback to continually improve products, procedures and customer service.
- Maintaining high quality standards when dealing with customer care, to achieve customer satisfaction
- Responding to customer calls, emails and queries in an appropriate amount of time without compromising quality.
- Completing call logs and reporting to supervisor on trends of customer calls
- Maintaining and updating the customer database and resolving their problems using the computer system
- Managing each problem that arises until it is resolved and improving work exercises to the best of their ability to achieve the best results.

Skills: The ideal candidate must speak fluent Dutch or Flemish and English. The candidate must be confident, highly motivated, have excellent interpersonal skills, the ability to form strong lasting relationships with customers and possess excellent communicational skills both verbally and written. Previous experience in customer service, preferably providing customer support via calls and emails and administration experience are required. Basic IT skills such as the use of Microsoft Office, databases and the internet are required. Multi-tasking and organisational skills and the ability to identify solutions would be a benefit.

Gain: This role will allow you to use your languages and customer service/IT experience while gaining experience in a leading IT company where you could have infinite opportunities for progression. You will receive a very competitive salary and bonuses. Please send us your CV or call us to find out more about the vacancy.

BeesWax Europe
Ireland +353 1 6854448 / +353 1 2313100
UK +44 20 7136 3000
Netherlands +31 208 083 008

Quality Control - Weekends

Title: Quality Control - Weekends
Salary: £22.00 per hour
Location: United Kingdom, Scotland, Glasgow Area
Languages: English
Posted: 16th May 2012

Quality Control Complaints (PPI)
£22/hour
Temporary Weekends only; 7am - 7pm (slight flexibility)
Glasgow (City Centre)

The Role
FPSG Connect is seeking an experienced complex complaints Handler with excellent verbal communication skills to provide a customer focused approach to resolving complex complaints. To provide a direct and tailored person contact with customers to ensure a positive customer experience during the complaint process. Taking ownership to each file and making decisions consistent with policies laid down.
Working Saturday and Sunday 7am - 7pm (total 22hrs)

Company Profile:
Our clients are a global bank with over 1800 sites, employing 38000 staff and are committed to providing the highest level of customer service to their personal. private and business clients. They combine local service of a very establish regional bank with the global strength of their parent company to offer a wide range of services both personal and business customers.

Experience/Qualifications
The successful candidate with have had substantial experience in complex complaint handling; will have knowledge around PPI, DISP controls, Possess exceptional communication skills to deal with challenging customers. To have the drive to succeed in a target driven environment, to be confident in customer ownership and have excellent attention to detail. You must possess at least FPC1 and commit to working Saturday and Sunday 7am - 7pm (total 22hrs)

Contact Details: please submit your CV to Jane Hammond via the "apply here" button

FPSG has an unrivalled reputation for successfully delivering specialist recruitment, career development and leadership solutions to organisations and candidates across our core Banking, Sales & Marketing, Professional, Operational and Technology markets.

We recruit for retention and recognise that each candidate, each client, each market and each industry has individual requirements. We help you get it right the first time so that your organisation / career can flourish - creating time efficiencies and providing peace of mind that you're in safe hands.

FPSG operates as a recruitment agency in providing permanent job-seeking services and as a recruitment business in providing temporary and contract job-seeking services.
* Glasgow (HQ) * Edinburgh * Manchester
www.fpsg.co.uk

FPSG IS AN EQUAL OPPORTUNITIES EMPLOYER

Team Leader - Weekends

Title: Team Leader - Weekends
Salary: £13.50 per hour
Location: United Kingdom, Scotland, Glasgow Area
Languages: English
Posted: 16th May 2012

Team Leader Complaints Weekends (PPI)
£13.50/hour
Temporary Weekends only; 7am - 7pm (slight flexibility)
Glasgow (City Centre)

The Role
FPSG Connect is seeking an experienced financial service Team Leader to manage a team of 15 extremely busy complaints handlers. You will be responsible for managing and allocating workload. Coaching, training and developing team members. Performance managing team to ensure productivity and quality targets. Support the production of accurate and timely MI.
Working Saturday and Sunday 7am - 7pm (total 22hrs)

Company Profile:
Our clients are a global bank with over 1800 sites, employing 38000 staff and are committed to providing the highest level of customer service to their personal. private and business clients. They combine local service of a very establish regional bank with the global strength of their parent company to offer a wide range of services both personal and business customers.

Experience/Qualifications
The successful candidate with have had substantial experience as a Team Leader, be experienced in managing a team within a heavily regulated environment. Ideally have knowledge around PPI complaint handling (however not essential)
Ideally possess at least FPC1 and commit to working Saturday and Sunday 7am - 7pm (total 22hrs)

Contact Details: please submit your CV to Jane Hammond via the "apply here" button

FPSG has an unrivalled reputation for successfully delivering specialist recruitment, career development and leadership solutions to organisations and candidates across our core Banking, Sales & Marketing, Professional, Operational and Technology markets.

We recruit for retention and recognise that each candidate, each client, each market and each industry has individual requirements. We help you get it right the first time so that your organisation / career can flourish - creating time efficiencies and providing peace of mind that you're in safe hands.

FPSG operates as a recruitment agency in providing permanent job-seeking services and as a recruitment business in providing temporary and contract job-seeking services.
* Glasgow (HQ) * Edinburgh * Manchester
www.fpsg.co.uk

FPSG IS AN EQUAL OPPORTUNITIES EMPLOYER

Onshore Windfarm Development Project Manager

Title: Onshore Windfarm Development Project Manager
Salary: Negotiable
Location: United Kingdom, Scotland, Glasgow Area
Languages: English
Posted: 10th May 2012

We are currently seeking to recruit a Development Project Manager - Scotland, to join a leading international employer at their Glasgow facility.

As part of the Scottish development team, and utilising the support of the Group, you will have responsibility for project managing the development of wind farm sites. This will involve pre-planning development, consenting and financial close of wind farm projects.

Working independently you will be responsible for planning and co-ordinating internal and external resources as required to deliver projects, including engineering and technical support, Environmental Impact Assessment studies, grid studies, consultants, commercial support and other stakeholders.

You will also formulate and implement project development plans and manage development budgets within the UK & Ireland strategy and business plan. The position will be based at our Glasgow office and you will be required to travel throughout Scotland.

You will have a degree in an environmental, engineering, planning or science based subject with experience of developing onshore wind projects in the UK. You will have relevant experience of successfully dealing with planning authorities and other project stakeholders, including landowners, project contractors, external consultants and development partners. With an aptitude for project management and leadership you will be self-motivated with a keen interest in the renewable energy sector. An understanding of the planning system in Scotland and planning policy relating to renewable energy and some understanding and knowledge of developing wind farms in forested sites would be an advantage, as would a Masters degree or professional qualification in EIA, planning, property or engineering

Working within the Scottish development team you will be an outgoing team player with good interpersonal skills and entrepreneurial abilities. You should also possess a current UK driving licence.

This position offers an excellent package and unrivalled career development opportunities.

Onshore Windfarm Development Project Manager

Trainee Sales Agents Outgoing Personalities - Immediate start

Title: Trainee Sales Agents Outgoing Personalities - Immediate start
Salary: £11500 - £12000 per annum + Commission to £45k OTE uncapped
Location: United Kingdom, Scotland, Glasgow Area
Languages: English
Posted: 1st May 2012

Do you live within a daily commute of Glasgow?

Are you naturally an outgoing personality?

Do you have the confidence and personality to speak to people at all levels?

Do you like meeting new people and would you like to be in a rewarding role where you KNOW you are making a difference?

Best of ALL would you like to write your own pay-check each and every month?

No experience necessary - just the sales attributes, personality and determination to succeed?

If so please read on

Fantastic opportunity to join a Europe's leading field marketing company who currently require a high volumes of direct sales professionals to sell on behalf of their vast array of impressive clients.

For the position Venue Sales Consultant/ Direct Sales Agents/Direct Sales Consultants you will be responsible for:

- Working in a defined geographical territory
- Engaging with the public face to face to highlight the importance and rewards of sponsoring a UK charity
- Achieving weekly and monthly sales targets
- Working in a professional and ethical manner

For the position Venue Sales Consultant/ Direct Sales Agents/Direct Sales Consultants you will ideally have:
- Experience in B2C sales is ideal but all professionals from all sales sectors or those looking to get into sales will be considered
- Desire to succeed
- Target driven
- Ability to motivate yourself
- A full UK driving licence and access to a vehicle to be considered for this role is advantageous

In return you will be working for one Europe's largest direct sales companies, where you earn on everything you sell!

Benefits:
- Basic Salary of £11,960 per year
- Uncapped earnings in excess of £45,000 (you earn commission on everything you sell)
- Monthly and Quarterly incentives such as: Holidays, Vouchers and iPad3's
- Holiday entitlement
- Long term career with an established organisation
- The opportunity to work in one of the fastest growing sales sectors
- Career development opportunities

My client is interviewing for an immediate start in the Glasgow area - apply today to avoid disappointment

If responding by email please entitle your response as a Trainee Sales Consultant Glasgow and email your CV to john.mcateer@randstad.co.ukThis vacancy is being handled by Randstad Sales. Randstad sales is the specialist business line for sales recruitment within Randstad, the world's second largest recruitment company. Randstad Sales acts as an employment business and employment agency and is registered in England and Wales as Randstad Employment Bureau Ltd, registered no 02389033. Registered office address First Floor, Randstad Court, Laporte Way, Luton, Beds, LU4 8SB.

In the event that you are contacted for a role, please note that as part of the registration process you shall be required to provide Randstad with proof of identity as well as proof of eligibility to work in the United Kingdom.

Sales Consultant - Travel

Title: Sales Consultant - Travel
Salary: £13000 - £14000 per annum + OTE £20k
Location: United Kingdom, Scotland, Glasgow Area
Languages: English
Posted: 16th May 2012

Sales Consultant - Travel

Salary - £14k / annum + very realistic OTE £20k

Location - Glasgow

Contract - Permanent

The Role

To develop sales and leads within the corporate and independent traveller tailor made long haul travel market. To provide exceptional customer service offering expert advice and a consultative approach to clients. To work closely with Travel partners, corporate clients and customers to provide tailor made packages that are suitable to their individual needs. To manage any queries, problems challenges in a professional and effective manner, to proactively look for up selling and cross selling opportunities to assist in the reaching of sales targets.

The Client

Our clients are one the UK's leaders in the provision of specialist travel services to the Independent Traveller and Corporate Markets across the UK. Our clients specialize in long haul with emphasis on travel to Oceania, The Americas and Asia. Working closely with a very strong network of travel partners, top hotel chains, reputable airlines and ancillary travel services to ensure a robust and tailor made service to all clients.

The Person

Must have experience of working in and target driven contact centre type environment. Must also have a passion for travel so that enthusiasm shines through when speaking with prospective clients. Possess excellent oral and written communication skills gained within a sales environment, PC literate, Enthusiastic & self-motivated, Excellent organisational skills and ability to prioritise, Problem solving and negotiating skills, ability to excel under pressure

LOCATION - Glasgow

SALARY- £14k per annum plus realistic OTE of £20k

HOURS - Mon - Fri business hours (occasional Saturday's)

Contact Details: please submit your CV to Jane Hammond via the 'apply here' button

FPSG has an unrivalled reputation for successfully delivering specialist recruitment, career development and leadership solutions to organisations and candidates across our core Banking, Sales & Marketing, Professional, Operational and Technology markets.

We recruit for retention and recognise that each candidate, each client, each market and each industry has individual requirements. We help you get it right the first time so that your organisation / career can flourish - creating time efficiencies and providing peace of mind that you're in safe hands.

FPSG operates as a recruitment agency in providing permanent job-seeking services and as a recruitment business in providing temporary and contract job-seeking services.

* Glasgow (HQ) * Edinburgh * Manchester

www.fpsg.co.uk

FPSG IS AN EQUAL OPPORTUNITIES EMPLOYER

Complaint Handler - Weekends

Title: Complaint Handler - Weekends
Salary: £20.00 per hour + weekends only
Location: United Kingdom, Scotland, Glasgow Area
Languages: English
Posted: 16th May 2012

Complaints Handler (PPI)
£20/hour (flex)
Temporary Weekends only 7am-7pm

Glasgow (City Centre)

The Role
FPSG Connect is seeking an experienced complaints analyst with experience ideally with PPI complaints. To fully investigate customer complaints and resolve these, making decisions on whether to uphold or reject the complaint based on the evidence researched and presented. To manage a portfolio of complaints in a target driven environment with responsibility for maintaining the required levels of productivity and quality. Working Saturday and Sunday 7am - 7pm (total 22hrs)

Company Profile:
Our clients are a global bank with over 1800 sites, employing 38000 staff and are committed to providing the highest level of customer service to their personal. private and business clients. They combine local service of a very establish regional bank with the global strength of their parent company to offer a wide range of services both personal and business customers.

Experience/Qualifications
The successful candidate with have had substantial experience in complaint handling; possess exceptional communication skills to deal with challenging customers. To have the drive to succeed in a target driven environment, to be confident in customer ownership and have excellent attention to detail. You will need to have knowledge around DISP controls and it is preferable that you possess at least FPC1 and can commit to working Saturday and Sunday 7am - 7pm (total 22hrs)

PLEASE NOTE - ALL APPLICANTS WILL BE SUBJECT TO CREDIT AND DISCLOSURE CHECKS

Contact Details: please submit your CV to Jane Hammond via the "apply here" button

FPSG has an unrivalled reputation for successfully delivering specialist recruitment, career development and leadership solutions to organisations and candidates across our core Banking, Sales & Marketing, Professional, Operational and Technology markets.

We recruit for retention and recognise that each candidate, each client, each market and each industry has individual requirements. We help you get it right the first time so that your organisation / career can flourish - creating time efficiencies and providing peace of mind that you're in safe hands.

FPSG operates as a recruitment agency in providing permanent job-seeking services and as a recruitment business in providing temporary and contract job-seeking services.
* Glasgow (HQ) * Edinburgh * Manchester
www.fpsg.co.uk

FPSG IS AN EQUAL OPPORTUNITIES EMPLOYER

Head of Complaints - Root Cause

Title: Head of Complaints - Root Cause
Salary: £49000 - £55000 per annum + excellent benefits package
Location: United Kingdom, Scotland, Glasgow Area
Languages: English
Posted: 16th May 2012

Head of Root Cause Complaints
Glasgow
Contract - Permanent
Salary - £49k plus benefits

The Role
The role holder will lead the root cause team to provide insight/analysis for the Wealth businesses and will manage the data requests from the Group Customer Relations team and the work associated with requests for insight and data from the Wealth businesses. This will involve running the Root Cause Forums and process within the various business units. Working in partnership with the businesses and complaints teams in order to identify systemic issues that are causing client pain and ways in which they can be eradicated.

Profile:
Our clients are a leading wealth manager with offices in 25 countries. Our clients serve Affluent, High Net Worth and intermediary clients worldwide providing international and private banking, investment management, fiduciary services and brokerage.

Experience/Qualifications
The role holder will demonstrate a strong understanding and knowledge of the root cause process and of complaints root causes. The role holder will effectively manage communications with stakeholders, addressing any queries/insight requests. They will demonstrate professional and influential presentation and facilitative skills in a range of scenarios and will also be pro-active in gaining and acting upon feedback from stakeholders. The role holder will provide leadership to the Root Cause Team (which is comprised of three individuals based in three geographies), with an exceptional delivery and dynamic culture. The role holder will provide inspirational thought leadership and will manage people initiatives, ensuring effective development engagement and execution. The role holder will be accountable for the motivation, management and development of their team.

All successful candidates must pass a full credit and criminal background check

LOCATION - Glasgow - City Centre

SALARY - £49 plus benefits

CONTRACT - Permanent

HOURS - Full time

Contact Details: please submit your CV to Jane Hammond via the 'apply here' button

FPSG has an unrivalled reputation for successfully delivering specialist recruitment, career development and leadership solutions to organisations and candidates across our core Banking, Sales & Marketing, Professional, Operational and Technology markets.

We recruit for retention and recognise that each candidate, each client, each market and each industry has individual requirements. We help you get it right the first time so that your organisation / career can flourish - creating time efficiencies and providing peace of mind that you're in safe hands.

FPSG operates as a recruitment agency in providing permanent job-seeking services and as a recruitment business in providing temporary and contract job-seeking services.
* Glasgow (HQ) * Edinburgh * Manchester
www.fpsg.co.uk

FPSG IS AN EQUAL OPPORTUNITIES EMPLOYER

Dutch Advisor - Part Time

Title: Dutch Advisor - Part Time
Salary: £15700 per annum + pro rata
Location: United Kingdom, Scotland, Glasgow Area
Languages: English, Dutch
Posted: 25th Apr 2012

Dutch Advisor - Part Time 20 hours per week

Glasgow city centre £15700 prorata

Our client, a leading supplier of multi-lingual contact centre services are recruiting for a professional Dutch speaking Customer Service Advisor based in the city centre of Glasgow.

This unique vacancy is rarely available and is a fantastic opportunity for a skilled bi-lingual candidate, fluent in both English and Dutch to join a fantastic business.

You will be responsible for delivering service excellence to customers both internally and externally, contributing towards business targets and goals. The business has a strong customer focus and puts the customer at the heart of everything they do, something the right candidate will place importance on.

The individual will be responsible for delivering against kpi targets, with a strong focus on delivery of quality on every call. You will ideally come with a proven track record in delivering excellent customer service and have a can-do attitude. Most importantly, you will have excellent communication skills, written and verbal in both English and Dutch.

On offer is an opportunity to join a great company with a generous salary and benefits package. For more information please contact Ann Barclay 0141 272 7812 or apply online.