http://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Salary: Competitive + Generous Shift Allowance & Benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Peterborough
Languages: English, Norwegian
Posted: 9th May 2012

The Customer Service Specialist (CSS) is responsible for providing world class customer service; answering incoming calls and emails within Service Levels; anticipating and responding to the needs of the customer by taking personal ownership for researching, and delivering customer focused tailor made solutions. <br /> <br /> The CSS has responsibility for managing own task load by balancing new incoming requests with existing tasks to ensure provision of customer focus and service quality.<br /> <br /> Key Accountabilities:<br /> <br /> • To deliver effective and tailored solutions to customer enquiries by ensuring quality service is delivered and targets are met<br /> • Shows confidence in dealing with different customer types irrespective of their status, culture or behaviour<br /> • Take responsibility to record all details accurately on Eden, reflecting call back times and availability of suppliers<br /> • Adheres to internal policy and procedures to protect security and quality of output <br /> • Ensure SLA targets are met and language/English line availability is personally owned by effectively demonstrating productive working practice and teamwork<br /> • Share knowledge on travel destinations, special interests, events and suppliers and input these into the Knowledge Database<br /> • Takes responsibility for own development needs, ensuring training and feedback is fully used with development needs shared with line manager <br /> <br /> Skill/Technical Competencies:<br /> <br /> • Excellent organisational skills; effective and efficient use of time and resources in order to meet all deadlines and deliver quality results<br /> • Ability to effectively communicate –written and verbally – to an excellent standard and excellent interpersonal skills with customers and colleagues<br /> • Ability to effectively and efficiently manage own time <br /> • Proficient technical skills with confidence in Eden CRM, Internet and IT packages such as MS Office Suite or related systems<br /> • Must be proactive and demonstrate initiative; able to reliably accomplish multiple tasks<br /> • Ability to quickly adapt to changing situations, demonstrate flexibility, and take on other duties as assigned.<br /> • Instinctive and consistent focus on quality and accuracy even when under pressure<br /> • Excellent attention to detail<br /> <br /> Behavioural Competencies<br /> <br /> • Teamwork - Willingly shares resources, knowledge and/or information to support the team<br /> • Developing Self & Others – Takes responsibility for own development needs. Accepts and uses the skills and knowledge provided by training.<br /> • Customer Service – Anticipates and responds to the needs of the customer and takes personal responsibility for delivery customer focused solutions.<br /> • Decision Making – Makes decisions in a timely manner to meet deadlines. Follows pre-set departmental procedures to arrive at the most suitable decision.<br /> • Communication – Presents facts in a logical sequence in both verbal and written communication ]]> http://www.toplanguagejobs.co.uk/job/1900402/Norwegian-Speaking-Customer-Service-Specialist Salary: £18000 to £22000 per annum
Location: United Kingdom, East Anglia, Cambridgeshire
Languages: English, Norwegian
Posted: 23rd May 2012

Company: Our client is the world`s leading provider of infrastructure software for the enterprise and is spearheading the meaning-based computing movement. This company`s technology makes sense of the information that employees rely on everyday, wherever it is located - inside or outside the enterprise.<br /> <br /> Role: In this Sales Representative position you must support and direct reports by actively participating and leading client and prospect meetings. You will also be required to provide ongoing mentoring and development of the sales team which includes recruiting, hiring and training new recruits. In addition weekly forecasts must also be conducted along with reporting all sales activity to senior sales management. Finally the newcomer must consistently monitor the sales activity of the team, and track the results to ensure targets are being met. It is also your role to qualify interest on incoming leads and organize meetings and work closely with marketing to monitor success of campaigns.<br /> <br /> Skills: To be considered suitable for this role you must have sales experience with a proven track record in closing sales. In addition in this role you must also have a working knowledge of the CRM space and excellent presentation and listening skills are a pre-requisite of this role. Our client also desires that the ideal candidate must have a Degree in a Business related area.<br /> <br /> Gain: This position offers you the chance to join one of the one of the most successful companies in Europe while earning a very competitive basic salary of 18 - 22 k 40 - 50 k OTE per annum. If you think you have what it takes to be among to work with one of the best companies in the world please apply now.<br /> <br /> <br /> Merrow Language Recruitment & BeesWax Europe is specialist Language Recruitment Consultancies. <br /> With over 45 years experience in the field of multilingual recruitment and clients located across EMEA we look forward to discussing your next job opportunity with you.<br /> <br /> UK +44 20 3468 4181]]> http://www.toplanguagejobs.co.uk/job/1505761/Norwegian-Speaking-Sales-Executive-Cambridge-UK