Top Language Jobs

Governance Associate

Title: Governance Associate
Salary: Competitive
Location: Slovakia, Bratislava, Bratislava
Languages: English
Posted: 17th May 2012

Job description, responsibilities and duties

Our Asset Management (AM) Governance team is looking for a self-starter with great communication skills and the ability to multi-task to join us in supporting the business units with governance-related tasks. Do you have what we need?

The Asset Management (AM) Governance team establishes and maintains an appropriate control environment within Asset Management and supports Swiss Re Asset Management business units in governance-related matters. Other tasks include coordinating and managing communication between AM and assurance functions and other non-AM stakeholders, aiming to minimise impact on the business. AM Governance also provides reports to AM Senior Management.

Your responsibilities will include updating processes, risks and controls, and governance-related requirements like Business Continuity and Records Management. You will perform other related governance tasks to support the business units and Head Governance.

Requirements for the employee

Required education
University education (Master's degree)

Specialisation, field:
economic

Skills

Language skills:
English - advanced

Computer skills - user:
Microsoft Excel - advanced
Microsoft Access - advanced
Microsoft Word - advanced

Required experience

The position is suitable for a fresh graduate:
Yes

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

You have very good written and verbal communication skills in English, and are analytical, detail-oriented, accurate and comfortable multi-tasking. You have either a university degree in Economics and/or Business or one to two years relevant work experience. Experience of risk management or audit is an advantage, as is an international outlook and experience of dealing with other cultures.

Open, flexible and willing to learn, you are a self-starter who is comfortable taking on new tasks and challenges. You are able to set your own priorities and meet deadlines reliably. Your knowledge of MS Office is good.

Traineeship � Strategic Country Development

Title: Traineeship � Strategic Country Development
Salary: Excellent
Location: Germany, Nordrhein-Westfalen, Düsseldorf
Languages: English
Posted: 24th May 2012

trivago is the world�s no. 1 hotel search. With trivago, travellers always find the ideal hotel for the best rate. On www.trivago.no travellers are able to compare prices side-by-side from hotel booking portals such as Expedia, Booking.com and Olotels.com for over 500,000 hotels worldwide � trivago is google for hotels.

The trivago team in Dusseldorf, Germany, includes over 100 employees from more than 20 countries. If you want to be part of a dynamic team and take part in the development of a unique company, trivago is the right place for you. You will develop your skills quickly in a self-driven atmosphere where individual success becomes immediately tangible. You will gather valuable insight across various departments within the company and gain access to cross-functional opportunities in the future.

Your tasks:

* Business Intelligence: analyze and drive clues out of the evolution of country kpis (key performance
indicators) and possibly do strategic decisions accordingly to your previous analysis.
* Business development: develop and maintain intimate knowledge of the international markets,
determine, set up and follow-up business partnerships, manage and implement strategies for the
development of the professional site for hoteliers (trivago Hotelier), participate and represent trivago at events (fairs, conferences).
* Sales: determine potential partners for the price comparison; monitor the partner reach or the bench
conversion flow in the different markets.
* Product/content: test the website, do competitive product analysis, determine strategies to acquire
new content or expand the international travel community.
* Marketing: identify potential marketing channels in certain markets; monitor the results of SEO and
SEM actions.

Your profile:

* You speak fluent English, further languages are of advantage
* You have a university degree or equivalent in Marketing, Economics or Commerce
* You already had academic or professional experiences with marketing, economics or e-commerce
* You are able to work in different projects simultaneously in a very dynamic environment
* You are able to discuss strategic and sensitive issues and make strategic decisions
* You are creative and have your own initiative
* Your seek constant learning and personal development

What we can offer:

* Flat hierarchies and short decision paths
* A pleasant working environment within a young and international team
* Experience in an innovative, rapidly growing company
* Wide range of experiences through project and teamwork development
* Attractive compensation and career opportunities
* According to preferences e.g. fresh fruits, beer, sports, Yoga or parties

Integration Developer (Oracle)

Title: Integration Developer (Oracle)
Salary: Competitive
Location: Slovakia, Bratislava, Bratislava
Languages: English
Posted: 17th May 2012

Job description, responsibilities and duties

Our busy BA and IT teams need an experienced self-starter with a great track record in Information Technology they can count on to help develop and support truly effective data integration solutions for Asset Management and other stakeholders. Is that you?

Working closely with BA and IT teams, you will focus on developing and supporting data integration solutions for Asset Management and other stakeholders in the wider Financial Markets domain.

Your responsibilities will include developing new data integration solutions as well as enhancing and maintaining existing AM IT applications, such as ODS, and supporting existing AM data integration.

Requirements for the employee

Required education

University education (Bachelor's degree)

Specialisation, field:
IT

Skills

Language skills:
English - advanced

Required experience

Number of years of experience:
3

Number of years of experience
3

Personality requirements and skills

Your degree is in a technical field or you have a track record in Information Technology, including a minimum of three years� experience with Oracle 10g or 11g database development (SQL, PL/SQL, performance tuning) and at least two with Informatica PowerCenter ETL.

You are also familiar with XML and associated technologies and understand data modelling concepts.

Exposure to Enterprise Integration concepts is a plus, as is UNIX and Java programming experience and an understanding of financial markets.

You are a problem-solver and strong communicator, with good English. German is an asset.
Although you are a self-starter, you are an excellent team player and very flexible.

Underwritting Assistant (Accounts Analyst) with German

Title: Underwritting Assistant (Accounts Analyst) with German
Salary: Competitive
Location: Slovakia, Bratislava, Bratislava
Languages: English, German
Posted: 17th May 2012

Job description, responsibilities and duties

This key role is vital for the productivity, efficiency, timeliness, accuracy and profitability of our underwriting and calls for an individual with a global outlook and the right combination of attention to detail and flexibility. Is that you?

GRADUATES ARE WELCOME AS WELL!!!

Working closely with underwriting, near and off-shore, and functional areas that include Products, Finance and Claims, you will deliver customer service, provide information and address complaints as needed as well as conducting preliminary deal analysis and data entry for an underwriter or client manager.

When it comes to compliance and controlling, you will perform the tasks you are assigned following standard procedures, initiate and follow appropriate processes for completing work, prepare policy forms if applicable, provide accurate data and create and maintain hard copy and electronic records.

You will work on special projects if the need arises.

Requirements for the employee

Required education
University education (Bachelor's degree)

Specialisation, field:
economic
Skills
Language skills:
English - advanced and German - intermediate

Computer skills - user:
Microsoft Excel - advanced
Microsoft Word - advanced

Personality requirements and skills

You have an Associates� Degree or equivalent (a 4-year degree is a plus).

A minimum of 1-2 years� experience and familiarity with property and casualty insurance principles and practices are preferred.

Your Microsoft Word, Excel, PowerPoint and Lotus Notes skills are all excellent.

You are fluent in English. German should be at intermediate level (French is an advantage), an excellent communicator with great people skills, a strong customer focus, analytical and process oriented but flexible and a self-starter.

You have a proven ability to work in a global team and a matrix environment.

Business Coordinator with English and French

Title: Business Coordinator with English and French
Salary: competitive
Location: Slovakia, Bratislava, BRATISLAVA
Languages: English, French
Posted: 17th May 2012

Job description, responsibilities and duties
You will be responsible for supporting the team of Facultative Underwriters in all related activities: administrative, analytical and commercial.

In this role you will know the structure, needs and potential of its clients and collaborate locally with other departments of the Group for the accomplishment of objectives and actions of Division Europe in the European markets.

This position includes administering the facultative business written by the Zurich and Paris offices, including data processing, supporting the renewal of the client portfolio and reporting. Besides that you will be responsible for the management and control of the specific tasks related to the client administration.

Requirements for the employee

Required education
Secondary with leaving examination
University education (Master's degree)

Specialisation, field:
economic
Skills
Language skills:
English - advanced

Computer skills - user:
Microsoft Excel - advanced
Microsoft Word - advanced
Microsoft Powerpoint - advanced

Required experience
The position is suitable for a fresh graduate: Yes
The position is suitable for a fresh graduate: Yes

Personality requirements and skills

- Secondary Economic School or University degree in the area of economics / business administration
- Knowledge of English and one of the (Spanish, French or Italian) on a fluent level is a must
- very good command of MS office package (especially EXCEL and WORD)
- Reinsurance or Insurance knowledge would be beneficial
- Reliable and self-reliant task manager
- Strong customer focus and service orientation
- Ability and willingness to transfer knowledge and experience to colleagues
- Strong team player
- Any further European language knowledge as an advantage

Japanese Member Support Representative

Title: Japanese Member Support Representative
Salary: Attractive + Benefits + Bonus
Location: Gibraltar, Gibraltar
Languages: English, Japanese
Posted: 10th May 2012

Role Profile for: Member Support Representative
Role Purpose:
To ensure that the service given to 888 customers and those of our partners is of the highest standard in the industry
Accountabilities
� Provide the highest level of support to our members via email, phone and live chat on a range of issues; such as game enquiries, helping with deposits, cashing out of funds etc.
� To maximise member retention through promotion of various events, activities, bonus offers etc.
� To maximise revenue opportunities by offering relevant deposit methods
� Translations for the Support Department, and any other department in the company as required
� Outbound projects as required
� Testing of new games, products and software as required
� More experienced MSRs may be asked to assist with the mentoring of new members to the team

Technical Skills - Required
� Good knowledge of MS applications including MS Outlook
� Internet experience and awareness
� Good typing skills

Knowledge and Experience
� Customer service experience
� Online gaming experience would be desirable

Person Specification
� Excellent written and oral communication skills
� Good interpersonal skills
� Confident Oral Communicator
� Able to show empathy
� Strong Team Player
� Patient and Diplomatic

Working Hours
� The Support Department operates a variety of 8 hour shifts (with 1 hour paid break). Shifts could be: 0800-1600, 1600 � 0000, 0000-0800, 1200-2000, 1000-1800. MSRs are required to work 5 shifts in any given week with 2 days off which may be split. Bank Holidays are considered normal working days.

Key Performance Indicators
� High level of service provided to members - as measured though periodic evaluations, and though quarterly Customer Satisfaction Surveys
� Achievement in reaching Support Operational Goals
� MSRs are measured in the following KPI�s:
o Quality of Support given to members
o Productivity
o Revenue
o Living the Company Values

Key Competencies
� High level of trust
� Reasoning and analytical ability

Investment Reporting Specialist

Title: Investment Reporting Specialist
Salary: Competitive
Location: Slovakia, Bratislava, Bratislava
Languages: English
Posted: 17th May 2012

Job description, responsibilities and duties

The position takes over responsibility for the monthly investment reconciliations for various legal entities including the maintenance of the investment sub-ledgers. Your role would be to verify and distribute monthly and quarterly investment client reports, also perform monthly, quarterly and annual group and local investment submissions including actual, projection and plan.

Your responsibilities are:

- Perform monthly investment reconciliation for various legal entities including the maintenance of the investment sub-ledgers
- Reconciliation of derivatives
- Verify and distribute monthly and quarterly investment client reports
- Perform monthly, quarterly, and annual group and local investment submissions including actual, projection and plan
- Monthly and quarterly generation and submissions of local and US-GAAP YTD-Reports
- Generation and submissions of accurate investment projections and full-year business plans
- Utilize the investment system as well as other various software applications, such as MS
- Access databases and Excel spreadsheets to prepare and review group investment reports
- Collaboration and cooperation with internal clients to respond to ad-hoc queries in a timely manner
- Provide timely and concise information to clients, portfolio managers, IT, auditors and other asset management departments

Requirements for the employee

Required education
University education (Master's degree)
Postgraduate (Doctorate)

Specialisation, field:
economic

Skills

Language skills:

English - advanced

Computer skills - user:

Microsoft Excel - expert
Microsoft Word - advanced
Microsoft Access - advanced

Required experience

Number of years of experience:
1
Number of years of experience
1
Personality requirements and skills

Master´s degree in Accounting, Finance or Banking
Minimum of 1-3 years working experience (preferably in Investment accounting or related finance experience)
Knowledge of Investment or banking systems, standard general ledger and financial derivates are an advantage
Strong analytical thinking and financial acumen
Team player with strong communication skills
Time management skills and adherence to deadlines
Flexible and open for new tasks/challenges, willing to learn permanently
Ability to work independently without close supervision
Proficient level on Microsoft Office (Excel)
English language is a must

International Media Sales Executive

Title: International Media Sales Executive
Salary: Excellent
Location: United Kingdom, London, Central London
Languages: English, French, German
Posted: 24th May 2012

Who are we?: European Times is an in-depth promotional magazine produced by Europeans for Europeans. We are active in different countries and regions worldwide, building the bridge between Europe and the rest of the world. European Times reaches close to half a million decision-makers and opinion leaders of top enterprises in Europe as well as the European Union Parliament members. Simply said, European Times is the bridge between European entrepreneurs and political personalities and the rest of the business world. We aim to provide up-to-date information on business opportunities and the latest happenings across the globe. European Times has a wide distribution network, targeted specifically at business readers who have their fingers at the pulse of the industry. We offer key decision makers and captains of industry the opportunity to promote their goals and businesses to the high-level European readers. Our publication believes in the value of understanding our readers and helping them to connect with their clients and partners in Europe.

Position: We are a looking for ambitious, enthusiastic and motivated commercially driven individuals who want to advance their careers on the international front. The position is ideal for someone who wants to combine media sales, marketing and international travel into his/her career aspirations.

Our staff travel to different regions to meet movers and shakers and include their views faithfully in our reports. Projects are country specific and are usually 3 to 5 months in duration. The staff members are based in the country conducting interviews and commercial meetings and securing sponsorship for our reports. You are responsible for networking with high level government and business individuals to convince them of the opportunities our publication can offer. You are responsible for researching and identifying, selling and negotiating with potential clients.

If you are looking for a career that combines meaning (you help countries communicate with the rest of the world), challenge (you meet and sell to captains of industries and top government officials) and excellent money potential (you are rewarded on how well you perform), this is the job for you. Work in a professional and go-getter environment where the desire to succeed drives all of us in the company. We believe in nurturing our staff through continuous training and coaching. In other words, if you are willing to put in the hard work, you will grow both professionally and personally.

Qualifications:
You are experienced with marketing, networking and sales.
You speak English fluently and either French, Spanish or German.
You are a college graduate with a focus on business or international relations.
You are hard working, honest and driven.
You are not attached to home.
Remuneration: You will receive an attractive remuneration package that include a base salary, commission on sales, bonuses, and all work related costs paid by the company
A professional and challenging career path in an international environment
Personal development and sales education with ongoing training and coaching.

The European Times is committed to the equality of opportunity and the development of the full potential of all employees. We welcome serious and dedicated candidates to apply.

Only those candidates under consideration for positions will be contacted.

Customer Service Consultant - Serbian/Croatian +ENG

Title: Customer Service Consultant - Serbian/Croatian +ENG
Salary: competitive
Location: Czech Republic, Jihomoravsky, Brno
Languages: English, Serbian
Posted: 10th May 2012

Lufthansa � leading European airline is running eighth customer service centre in Brno - Czech Republic. We are looking for new team members for our growing business.

For our announced position of Customer Service Consultant - Fluent English and Serbian/Croatian language is required. Additional language (Czech, Russian, Hungarian, Bulgarian, Serbian, Croatian) is an advantage. Customer Service Consultant is handling telephone calls regarding flight connections, flight reservations, providing services in the area of bonus frequent flyer programs, telephone check-in, sale of tickets and a lot more. At the beginning you would start with customers of Lufthansa, after gaining experience you can also work with customers of Swiss Airlines, Austrian Airlines, Brussels Airlines and others.

Position Requirements:
FLUENT ENGLISH and SERBIAN or CROATIAN language
Ideally one of the following languages on a fluent level is a big advantage: Russian, Bulgarian, Czech, Romanian, Polish, Hungarian, German,
Good communication skills
Basic knowledge of PCs
Flexibility to work in shifts
Stress tolerant
Ideally previous experience with customer service and/or flight tickets reservations
At least high school education

What we offer:
Attractive package of airline employee benefits - ticket discounts after 6 months up to 90%!!!
Motivating remuneration and performance based bonus system
Work in a multinational team (over 25 nationalities) and dynamic organization
Help with relocation to the Czech Republic (accomodation for the first month and coverage of travel expenses for successfull candidates)
Career development plan as well as opportunities for business travels abroad.

At the moment we have several available positions which start in June 2012. Other start dates are currently not available. Personal interviews will take place in Brno - Czech Republic. Personal visit in our office in Brno is a necessary part of the recruitment process.

For more info check our website www.globaltelesales.cz

Italian Speaking Technical Accountant

Title: Italian Speaking Technical Accountant
Salary: Competitive
Location: Slovakia, Bratislava, Bratislava
Languages: English, Italian
Posted: 17th May 2012

Job description, responsibilities and duties

We are looking for Accountants, who will be responsible for effectively and independently handling a portfolio of an international client. The following activities will be included in the daily work:

reinsurance accounting (premium and claims)

analysing of international client portfolio

debt collection and cash flow management

This is only possible with an understanding of re-insurance accounting principles. According to the required knowledge, we will provide you an in-depth training in reinsurance and its accounting to arm you for the daily work.

Tasks such as preparing data reports and statistics, quality controls, planning and controlling of workload or project work will occur to be part of your responsibility. In addition you are required to collaborate with various internal stakeholders across Europe and especially with the central Hubs for Technical Accounting (process owners) in Zurich, Switzerland.

Requirements for the employee

Required education

University education (Bachelor's degree)

Specialisation, field:
economic

Skills

Language skills:

English - advanced and Italian - advanced

Computer skills - user:
Microsoft Excel - advanced
Microsoft Word - advanced

Personality requirements and skills

Secondary Economic School or Secondary Grammar school with 1 year of working experience in the area of finance, accounting, administration or University degree preferably in the area of finance, accounting, economics

Language skills: English fluent written and spoken, Italian fluent written and spoken

Good comprehension of MS Office (e.g. Excel, Word, Power Point)

Flair for numbers

Good verbal and written business communication skills

Excellent team player and openness

Diligent and accurate working style

Detail oriented

Analytical skills

Business Coordinator with English and Italian

Title: Business Coordinator with English and Italian
Salary: competitive
Location: Slovakia, Bratislava, BRATISLAVA
Languages: English, Italian
Posted: 17th May 2012

Job description, responsibilities and duties
You will be responsible for supporting the team of Facultative Underwriters in all related activities: administrative, analytical and commercial.

In this role you will know the structure, needs and potential of its clients and collaborate locally with other departments of the Group for the accomplishment of objectives and actions of Division Europe in the European markets.

This position includes administering the facultative business written by the Zurich and Paris offices, including data processing, supporting the renewal of the client portfolio and reporting. Besides that you will be responsible for the management and control of the specific tasks related to the client administration.

Requirements for the employee

Required education
Secondary with leaving examination
University education (Master's degree)

Specialisation, field:
economic
Skills
Language skills:
English - advanced

Computer skills - user:
Microsoft Excel - advanced
Microsoft Word - advanced
Microsoft Powerpoint - advanced

Required experience
The position is suitable for a fresh graduate:Yes
The position is suitable for a fresh graduate:Yes

Personality requirements and skills

- Secondary Economic School or University degree in the area of economics / business administration
- Knowledge of English and one of the (Spanish, French or Italian) on a fluent level is a must
- very good command of MS office package (especially EXCEL and WORD)
- Reinsurance or Insurance knowledge would be beneficial
- Reliable and self-reliant task manager
- Strong customer focus and service orientation
- Ability and willingness to transfer knowledge and experience to colleagues
- Strong team player
- Any further European language knowledge as an advantage

Icelandic language teacher needed in Los Angeles, CA

Title: Icelandic language teacher needed in Los Angeles, CA
Salary: per hour
Location: United States of America, California, Los Angeles, Los Angeles,CA
Languages: English, Icelandic
Posted: 10th May 2012

Language Trainers is an international language training company offering private language classes throughout the country . Our clients, either individuals or companies, typically look for tailor made training at their homes or offices. They always tell us their training needs before they book with us and it is our job to recruit the best possible tutor - we hope it is you!

While we are looking specifically for tutors for our client (as specified below), we generally seek instructors across the state (especially, but not exclusively for our 5 main languages: English, Spanish, French, German, and Italian)
Please feel free to apply (and/or encourage colleagues to apply) even if you cannot take on this particular position.

Currently, we are urgently seeking a trainer for one of our clients. Course details are:

Language Required: Icelandic
Location: Rancho Cucamonga, California 91701
Length of Course: xx hours
Type of Course: General
Number of Students: 1 adult
Level of Student(s): beginner
Specific Requirements: not available yet
Preferred Start Date: as soon as possible
Preferred Schedule: once a week on Mondays mornings or nights, Wednesdays mornings, Fridays or Saturdays

Compensation is negotiable depending on qualifications and experience. We are also happy to discuss travel costs. We require very little administration or paperwork from you.

In order to be eligible for this position, you should have a high written and oral language level and/or have a language degree and at least two years experience in teaching. You will also be required a visa/work permit if you are not a citizen.

Candidates who do not match these criteria will not be considered in the recruitment process. We offer freelance part time positions, and cannot sponsor any visa.

If you think you are the right teacher for this position please send your resume and references.

We look forward to hearing from you!

German or English or SwedishTelephonic Research Agent

Title: German or English or SwedishTelephonic Research Agent
Salary: 9-11
Location: The Netherlands, Zuid-Holland, Rotterdam, 3001 GA
Languages: English, German, Swedish
Posted: 10th May 2012

German or English (UK/Ire/US/Aus)or Swedish Telephonic Fieldwork Research Agents
As an International Agent you will be calling businesses and consumers in countries throughout the world gathering market research data for major international companies
Established in 1998 as a small CATI center servicing Dutch clients, GDCC has evolved into an independent data collection company providing international telephonic fieldwork services to leading market research agencies. With a capacity of 160 seats, GDCC is capable of handling any size of project. GDCC prides itself on being able to offer the full range of data collection services. From our state of the art facility in The Netherlands, GDCC operates 7 days per week, conducting both CATI & Mixed Mode data collection globally. GDCC provides these services to Full Service Market Research agencies ONLY and guarantees a level of quality, knowledge and technology that is second to none.
Requirements
-- German or English (UK/Ire/US/Aus) or Swedish as your first spoken language
-- Have very good communication skills
-- Are outgoing and enthusiastic
-- Have basic computer skills
-- Available for and want flexible working hours
-- Would like to work in an established international market research call center
-- Live in the Rotterdam Area (not over 35km from Rotterdam)

Responsibilities
-conduct telephonic interviews on a variety of subjects.
-enter the data of the interviews in the computer
-negotiate and schedule interviews
-attend briefing meetings for every new project.
-attend personal evaluation conversations.

What we can offer you:
-- An international atmosphere;
-- Colleagues from around the globe speaking approximately 18 different languages;
-- An opportunity to meet people from different countries and cultures;
-- A dynamic, fast paced, challenging and fun environment;
-- A competitive pay rate; and
-- The opportunity to work in the heart of Rotterdam close to Central Station (1 minute)

Plus you never have to sell anything!
Please note that GDCC is an international company and all of our agents must have basic English skills.
Please send your CV and letter of motivation to jobs@gdcc.com or call 010 3003000

Do you speak German and English? - Start your career in airline industry

Title: Do you speak German and English? - Start your career in airline industry
Salary: Attractive
Location: Czech Republic, Jihomoravsky, Brno
Languages: English, German
Posted: 10th May 2012

Lufthansa � leading European airline is running eighth customer service centre in Brno - Czech Republic. We are looking for new team members for our growing business.

For our announced position of Customer Service Consultant - Fluent English and German language is required. Additional language (Czech, Russian, Hungarian, Bulgarian, Serbian, Croatian) is an advantage. Customer Service Consultant is handling telephone calls regarding flight connections, flight reservations, providing services in the area of bonus frequent flyer programs, telephone check-in, sale of tickets and a lot more. At the beginning you would start with customers of Lufthansa, after gaining experience you can also work with customers of Swiss Airlines, Austrian Airlines, Brussels Airlines and others.

Position Requirements:
FLUENT ENGLISH and GERMAN language
Ideally one of the following languages on a fluent level is a big advantage: Russian, Bulgarian, Serbian, Croatian, Polish, Hungarian
Good communication skills
Basic knowledge of PCs
Flexibility to work in shifts
Stress tolerant
Ideally previous experience with customer service and/or flight tickets reservations
At least high school education

What we offer:
Attractive package of airline employee benefits - ticket discounts after 6 months up to 90%!!!
Motivating remuneration and performance based bonus system
Work in a multinational team (over 25 nationalities) and dynamic organization
Help with relocation to the Czech Republic (accomodation for the first month and coverage of travel expenses for successfull candidates)
Career development plan as well as opportunities for business travels abroad.

At the moment we have several available positions which start in June 2012. Other start dates are currently not available. Personal interviews will take place in Brno - Czech Republic. Personal visit in our office in Brno is a necessary part of the recruitment process.

For more info check our website www.globaltelesales.cz

Data Quality Associate

Title: Data Quality Associate
Salary: Competitive
Location: Slovakia, Bratislava, Bratislava
Languages: English
Posted: 17th May 2012

Job description, responsibilities and duties

Data Quality team member function is responsible for improving the efficiency and effectiveness of static data in order to reduce the challenges our organization, and at the same time improve management reporting. We aim to bring together synergies between all Asset Management Systems and other systems consuming AM data. We will further increase standardization of the process for set-up and maintenance of static data.

This role will give great exposure across the whole spectrum of AM activity. There is much to learn across the business, but there will also be the possibility to make a real difference in a relatively changing and dynamic business area.

The opportunity

- Set-up new security masters (fixed income, equities, derivatives), counterparties and agreements as needed
- Responsible for the compiling and processing of the electronic security master file, and other ancillary data files
- Analyze and modify un-reviewed security master records to support the trade workflow
- Monthly data integrity checks for yields, book value, and amortized value for all AM managed securities
- Manage end-to-end data integrity checks to ensure data quality issues are sufficiently addressed post trade
- Coordination of Portfolio creation process in the UPH tool - This solution also supports the process flow and data flow in a systematic way, allowing all parties involved to view, access, create or change data, according to rules established
- Manage and support data reconciliation processes
- Data flow process mapping - including trading, operations, finance, and risk
- Understanding controls in place over the flow of data across other units

Requirements for the employee

Required education

University education (Master's degree)

Specialisation, field:
economic

Skills

Language skills:
English - advanced

Computer skills - user:
Microsoft Excel - advanced
Microsoft Word - advanced

Required experience

The position is suitable for a fresh graduate:
Yes

The position is suitable for a fresh graduate
Yes

Personality requirements and skills

- University degree in economics and/ or business administration, preferably with a finance focus
- 1 to 2 years of relevant work experience and/ or university accompanying part time work is an advantage
- Good analytical skills and detail orientation
- Good oral and written communication skills in English
- Very good knowledge of MS Office, specifically MS Excel
- Reliable and self-reliant task manager
- Strong team player
- Ability to communicate well
- Diligent and accurate working style, detail orientation
- Willingness to learn, openness and flexibility to take on new tasks and challenges
- Ability to set priorities and meet deadlines

German Speaking Customer Service Representative (Transaction Banking)

Title: German Speaking Customer Service Representative (Transaction Banking)
Salary: dependent on knowledge and experience
Location: The Netherlands, Limburg, Venlo
Languages: English, German
Posted: 10th May 2012

For our Multi Channel Customer Service Centre in Venlo we would like to get in touch with a highly- motivated and enthusiastic:

Customer Service Representative Transaction Banking

Location: Venlo
32-36 hours per week

You:
You are working for a worldwide presence, renowned financial institution and be part of the financial market as interesting and challenging as such.

The Customer Service Representative will be responsible for the answering and processing questions and responses from our biggest European clients by telephone or e-mail. You are interested to work in an enthusiastic multilingual team within a dynamic and rapidly growing company.

Daily Duties:
� Handle queries from commercial clients received via email/phone/fax, independently and responsibly
� Analyse query to be able to understand best possible solution
� Manage relationship with the Client to ensure positive perception of the bank is not diminished
� Liaise with other teams within the (complex) organisation of the bank to be able to provide most complete and speedy response to queries
� Understand financial nature of queries and respond on an adequate level of professionalism
� Prioritise issues and maintain quality of service offered despite of the high level of pressure
� Manage different systems at the same time to be able to search for the information required in a speedy manner
� Accurately log cases in the CRM system making complete use of all possibilities given by the system and while talking to the Client
� Contribute to maintaining SL in the agreed targets

Your qualities:
� Good communication skills
� A clear and friendly (telephone) voice
� Accurate
� Willingness to work 40 hours during the first 4 training weeks
� Congenial / team spirit
� Client and service-oriented
� Very good communication skills, both written and oral in the English language
� You have excellent communication skills (native or near-native), both written and oral in the German language
� Familiarity with a PC and experience with Windows, Word, Outlook and Internet Explorer

Basic Skills:
� Ability to use the phone system
� Keyboarding skills
� Availability to stay long term (1 year minimum)
� Flexible with regards to shifts
� Flexible with regards to change in procedures
� Ability to work in a multi-cultural environment
� Ability to adapt to Customer Service Centre working rules (idle codes, break times, etc)
� Generic professional skills (punctuality, discipline, manners, politeness, appearance)

Minimum Requirements to apply:
� Customer service experience (experience with customers)
� Checked references
� Motivational letter in English
� CV in English

Assessments and a thorough background screening are part of the selection procedure.

Who is Arvato
arvato Benelux is a rapidly growing service provider of effective and complete solutions in customer services and logistics services with Dutch branches in Abcoude, Venlo, Venray en Heerlen.
arvato Benelux is part of arvato AG, the media service provider of Bertelsmann AG, one of the largest international media enterprises. Other Bertelsmann companies in the Netherlands are among others RTL Nederland with RTL TV channels 4,5,7,and 8 and Publishing House G+J with magazines such as Quest, National Geographic and Glamour.

arvato Benelux is active in Customer Services, Data Services, Loyalty Programs, Collections, Marketing Supply Chain and International Supply Chain Management and currently has well over 700 employees.

For more information on our organization and current vacancies visit our website: www.arvato.nl

Working at arvato is:
Working in a fast growing (international) organization and an inspiring work atmosphere where complex cases offer daily challenges. We encourage all employees to take initiative and optimally use the responsibility that is given to them. We believe in people that aspire after independency and self development.

We offer
Good primary and secondary labour agreements are obvious, the starting salary is dependent on your knowledge and experience. We have a salary house according AWVN guidelines.
Your growth follows is linked to that of the organisation.

Send your application letter together with your resume to Sacha Kerp (HR Officer) by clicking "Apply" today

Acquisition is not appreciated.

Portfolio Monitoring Associate - Asset Management

Title: Portfolio Monitoring Associate - Asset Management
Salary: Competitive
Location: Slovakia, Bratislava, Bratislava
Languages: English
Posted: 17th May 2012

Job description, responsibilities and duties

The Portfolio Monitoring Team is responsible for monitoring various investment compliance and performance aspects of Swiss Re�s asset management portfolios. This includes:

- Monitoring of investment guidelines and restrictions issued to internal and external investment managers
- Monitoring of key performance indicators
- Complete and accurate implementation of restriction in the post-trade portfolio monitoring systems and preparation of various reports.

Main focus of this role will be the monitoring and reporting on service levels with external investment managers, from a quantitative and a qualitative perspective.

Responsibilities includes:

� Monitoring and reporting on investment compliance; keeping track on investment restrictions breaches and escalate if necessary
� Communication of all breaches to relevant stakeholders
� Ensure ability to monitor investment guidelines and mandate requirements
� Implementation and reconciliation of restrictions and limits in the monitoring systems
� Regular monitoring of asset prices, reporting on monitoring results and following-up on possible price inconsistencies
� Monitoring and reporting on defined Key Performance Indicators

The position holder has the ability to contribute to the implementation of above described tasks and provide input on how best and most efficient these processes can be defined and implemented.

The position holder will interact with various stakeholders in different locations internal and external of Swiss Re. If needed, the position holder will take up a coordination role among the stakeholders to assure a successful completion of the tasks.

Requirements for the employee

Required education

University education (Master's degree)

Specialisation, field:
economic

Skills

Language skills:
English - advanced

Computer skills - user:
Microsoft Excel - advanced
Microsoft Word - advanced
Microsoft Powerpoint - advanced

Required experience

The position is suitable for a fresh graduate:
Yes

The position is suitable for a fresh graduate
Yes

Personality requirements and skills

� University education in economics and/or business administration, preferably with a finance focus
� Relevant work experience within Finance or Banking as advantage
� Good oral and written communication skills in English
� Very good knowledge of MS Office
� Reliable and self-reliant task manager
� Strong team player
� Strong communication skills
� Diligent and accurate working style
� Willingness to learn, openness and flexibility to take on new tasks and challenges
� Ability to set priorities and meet deadlines
� Good analytical skills and detail orientation

Settlements Associate - Asset Management

Title: Settlements Associate - Asset Management
Salary: Competitive
Location: Slovakia, Bratislava, Bratislava
Languages: English
Posted: 17th May 2012

Job description, responsibilities and duties

Main responsibility of this position is to ensure timely execution of trades for both Rates and Lending/Collateral administration business:
Confirm all Rates trades in a timely manner

Pre-matching of all Rates trades with Custodians and Brokers

Confirm all repo, loan and collateral trades in a timely manner

Pre-matching of all repo, loan and collateral trades with Custodians and Brokers

Monitor and handle corporate actions, coupon and dividend claims for the Lending and Collateral Management desk

Execution of asset transfers due to business shifts or other reasons

Comply with ad-hoc requests from stakeholders such as Front Office, Middle Office, Reconciliation Team etc

Requirements for the employee

Required education

University education (Master's degree)

Specialisation, field:
economic

Skills

Language skills:
English - advanced

Computer skills - user:
Microsoft Excel - advanced
Microsoft Word - advanced
Personality requirements and skills
University degree in Finance/Banking/Investments preferably

Previous experience in back office banking environment is needed, experience in trade settlement is an advantage

Good product knowledge (Fixed income, Equity, Derivatives)

English fluent spoken and written

Very good knowledge of MS Office

Organizational skills, detail orientation and analytical thinking

Team player attitude

Kundenbetreuer (m/w)) in Voll- oder Teilzeit: Online-Redaktion, Französisch

Title: Kundenbetreuer (m/w)) in Voll- oder Teilzeit: Online-Redaktion, Französisch
Salary: keine Angaben
Location: Germany, Berlin, 10117
Languages: English, French, German
Posted: 24th May 2012

Die ngn � new generation network gmbh mit Hauptsitz in Berlin und Dependancen in Portland/USA und Nürnberg managed und monetarisiert seit über zwölf Jahren Verzeichnisse in Online, Mobile, Print und Social Media für führende Messeveranstalter, Verlage und Verbände weltweit. Neben der Messe Berlin, der NürnbergMesse und der Messe Frankfurt nutzen auch die Messe Schweiz, BernExpo sowie der englische Messeveranstalter Montgomery/Reed, PennWell aus den USA sowie SES aus Singapur die Leistungen von ngn.

Zum nächstmöglichen Termin suchen wir für unser Headquarter in Berlin:

Kundenbetreuer (m/w) in Voll- oder Teilzeit
Schwerpunkt: Online-Redaktion, Französisch

Aufgaben, die Dir gefallen werden:
In unserem internationalen Team bist Du für die Betreuung unserer französischsprachigen Kunden zuständig. Dabei berätst Du internationale (Messe-) Aussteller rund um die Zusammenstellung Ihrer Unternehmens-Präsentation auf unseren Online- und Printmedien. Neben der Auswahl und Gewichtung von Produkt- und Unternehmensinformationen bist Du auch für die Generierung und redaktionelle Bearbeitung der Online- und Printerzeugnisse verantwortlich.

Voraussetzungen, die Du mitbringst:
Für Deine redaktionelle Arbeit bringst Du fundierte Sprachkenntnisse in Französisch und mindestens einer weiteren Sprache (Deutsch und/oder Englisch) sowie ein sehr gutes Ausdrucksvermögen in Wort und Schrift mit. Du bist ausgesprochen kontakt- und kommunikationsfreudig und hast Spaß daran, im ständigen Austausch mit internationalen Ausstellern zu stehen. Wenn Du darüber hinaus fundierte MS Office Kenntnisse mitbringst, sollten wir uns unbedingt kennenlernen!

Was wir Dir bieten:
Es erwartet Dich die Dynamik eines aufstrebenden erfolgreichen Unternehmens. Die Vollzeitstelle wird mit einem monatlichen Bruttoentgelt in Höhe von 1.700 EUR vergütet. Für Deinen Einstieg bei ngn bieten wir Dir darüber hinaus verschiedene Teilzeitmodelle und flexible Arbeitszeiten. Eine angenehme und gleichzeitig professionelle Arbeitsatmosphäre, Spaß an der Arbeit sowie eine hohe Motivation jedes Einzelnen machen ngn zu einem einzigartigen Unternehmen im Herzen Berlins.

Jetzt bewerben!
Wir freuen uns auf Deine aussagekräftige Bewerbung inklusive Angaben zu Deinem nächstmöglichen Eintrittstermin.

German Speaking Telesales

Title: German Speaking Telesales
Salary: paying up to £22,000 basic salary, OTE £27,000 per annum
Location: United Kingdom, London, Central London
Languages: English, German
Posted: 3rd May 2012

We have a number of exciting new vacancies in Telesales, based in our head office in central London.

We are looking for outgoing, confident and self-motivated candidates. The ideal applicant will have exceptional communication skills and love working in an exciting office environment.

The successful applicant will be responsible for new business development and lead generation. This is a telephone based sales role, working to targets.

This is an exciting opportunity to work for a Sunday Times Deloitte fastest growing companies with real career potential in Sales and Account Management.

Hours are 9.00 am - 6.00 pm (Monday to Friday) paying up to £22,000 basic salary, OTE £27,000 per annum. Successful candidates will need to be fluent in German and English.

We look forward to your application, please click apply.

About us
Skrill Holdings Ltd. (Moneybookers) is one of Europe's largest online payments systems and among the world's largest independent digital wallet providers. With offices in London, Sofia, the USA and other European cities, the Skrill group is a fast-paced multinational business. In the past three years we have grown from around 100 to nearly 450 employees and increased our customer base from 5.5 million to over 20 million, making us one of Europe�s hottest online companies.

Bilingual Senior Decisioning Architect

Title: Bilingual Senior Decisioning Architect
Salary: Excellent
Location: Germany, Bayern, München, Munich
Languages: English, German
Posted: 24th May 2012

Job Purpose:
�To become an advocate of Pega Decision Management (PDM), championing its use throughout external client�s business
�Engage and negotiate with client stakeholders to ensure customer centricity of strategies and to optimise customer commercial investment
�Architect, build, deliver & manage multi-channel inbound and outbound Decisioning Frameworks achieving consistency and relevancy across all customer touch points following Pega decsioning best practice expertise.
�To become an expert in PDM and be able to execute and monitor activity through all delivery channels

Specialization/Domains:
�Financial Services, in particular risk management
�Telecommunications and Media, in particular retention
�For Any vertical; customer centric up sell, cross sell and retention

Requirements and Qualifications:
�Knowledge of direct marketing principles & processes � such as propensity modeling, control groups, measurement, test & learn
�Good understanding of customer strategy, contact optimisation & interpretation of analytics
�Experience of databases including tools / processes and an aptitude to adapt & use new technology
�Communication & negotiation skills, able to effectively present, engage and communicate with key stakeholders at all levels of seniority
�Strong organisational and workload planning/management skills
�Possesses the appropriate level of technical/ functional expertise and knowledge.
�Entrepreneurial drive and innovator.
�A BA/ BS Degree required.
�Required to have previous statistical or rules based development experience with a minimum of 5 years of relevant experience in analysis, requirement gathering, design and development of enterprise Decisioning based application systems.

Responsibilities
�Execute high quality deliverables across all project phases (scope through UAT). Using PDM to support inbound and outbound Decision Logic Framework development
�Manage the design and build of the rules that drive Decisioning for all areas, including contention between customer, segment or product objectives.
�Work with Marketing / Risk / Channels / other Business Units to drive customer strategy development
�Optimize use of modeling insights, analysis, and reporting to maximize effectiveness of strategies, return on investment and a positive customer experience
�Work with analysts to ensure each strategy can be, and is, measured effectively
�Ensure each strategy is built with adherence to standard processes & an appreciation of statistical requirements of control groups and measurements
�Work with Business Technical Teams to highlight any problems with tools / data and identify improvements in process / data / tool use
�Identify and help the client realize opportunities for improvement through analytics and decisioning
�Understanding and appreciation of testing processes with the ability to design and carry out testing at relevant phases of a project.
�Proactively collaborates with other decisioning architects to contribute to Pega�s internal knowledge capital and best practices.
�Ensures delivered Decision Strategy Frameworks meet and perform to technical and functional requirements.
�Complete work in time / effort budget.
�Ability to guide and mentor the transition of skills to customer resources

Non-Essential Functions:
�Perform special projects and other duties as assigned.

Time Allocation
�Business Development 10%
�Professional Development: 10%
�Delivery utilization of 80%

PEGA PS COMPETENCIES

Delivery and Drive for Results:
�Self-motivated with the ability to operate independently, work proactively, and to achieve results without close supervision.
�Demonstrated practical, hands-on, �can-do� approach, and the ability to work efficiently and creatively.
�Exhibits and champions excellence in work and a willingness to embrace change.
�Strong analytical, diagnostic and problem solving skills.

Customer Focus:
�Demonstrated commitment to and proficiency in customer service culture.
�Project a positive appearance and attitude at all times.

Pega Expertise:
�Ability to multitask, manage multiple and simultaneous priorities/projects, and prioritize a heavy workload in a fast paced, dynamic environment is required.
�Ability to exercise sound judgment, and strong conflict resolution skills.

Learning:
�Demonstrated ability to research and analyze various types of data information.
�Proactive approach towards improving processes and systems.

Integrity and Trust:
�Ability to establish credibility with clients.
�Ability to handle confidential client matters.

Teamwork:
�Strong written and verbal communication skills.
�Ability to make large group presentations and consult effectively one-on-one.
�Strong desire to work as a member of a team.

Supervisory Responsibility: Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.

Sphere of Influence/Scope: Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s).

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Multilingual Facilities Coordinator

Title: Multilingual Facilities Coordinator
Salary: competitive
Location: The Netherlands, Noord-Holland, Amsterdam, Amsterdam
Languages: English, Dutch, French, German
Posted: 24th May 2012

Job Purpose:

A strong innovative, possibility thinker and highly organized, creative team-player to perform a variety of office functions including reception duties within a regional office. Focus on, operational administration tasks, meeting organization, vendor relationships, invoice processing, reports. Uses skills as an experienced professional, with in depth knowledge of regional languages, customs, and culture, and with a full understanding of industry practices and company policies and procedures. Demonstrates good judgment in obtaining solutions. Deals effectively with pressure and capably performs and meets requirements while managing stressful situations. Receives little instruction on daily work, determines methods and procedures on new assignments. Handles highly confidential information, and has excellent communication skills.

Key Result Areas:

-Provide administrative assistance to the Amsterdam & other regional offices but not limited to:

-Manages Reception area, maintaining the effectiveness of the area in order to ensure Customers, Visitors and Employees observe a professional environment.

-Order processing office equipment and consumables.

-Logging TSG tickets for maintenance issues.

-Inventory monitoring.

-Requesting quotes to ensure best price and service.

-Monitoring housekeeping, such as cleaning, catering and liaising with contractors regarding any issues arising.

-Reception phone cover for Paris & Munich.

-Organizes all outside catering for business lunches/breakfasts.

-Builds relationships with Vendors and monitors the stock for the beverages in the UK office.

-Main point of contact for Travel issues and bookings.

-Build and manage relationship with suppliers and building management.

-Handle initial financial needs: Purchase Orders, Accounts Receivable, Accounts Payable and taking enquiries from internal customers and vendors across regional offices.

-Establish and maintain the preferred vendor list (working with the Facilities Manager) in order to optimize facilities and office related purchases
-Purchase products following the guidelines in the Pega authority matrix and maintain inventory levels of key repeatable items.
-Create and oversee Shipping & Receiving processes and procedures.

Other responsibilities and key result areas will be assigned as required

Critical Competencies

Functional Expertise: (add competencies if needed)
-Accountability
-Decision Making
-Possesses the appropriate level of technical/functional expertise and knowledge.
-Understands and applies procedures, regulations, and policies related to areas of specialized expertise.
-Utilizes technology-based tools and processes
-Continuous learning and development
-Customer service orientation
-Results oriented
-Multi lingual (Dutch, English, French & German essential)

Education and Experience Requirements:

Type of Experience and Minimum Number of Years: General office management experience in excess of 5 years.

Product Manager

Title: Product Manager
Salary: Competitive
Location: Slovakia, Bratislava, Bratislava
Languages: English
Posted: 17th May 2012

Job description, responsibilities and duties

Swiss Re Business Services (Slovakia) seeks a candidate for a team responsible for the administration, accounting and reporting of private equity fund investments within the Asset Management function. The position offers an attractive opportunity to gain insight into the Asset Management area in a young, motivated and friendly team.

� Administration/bookkeeping/record keeping of private equity fund of funds products and their transactions
� Investment reporting of private equity fund of funds products
� Day to day communication with investment fund managers/fund administrators
� Investigate/resolve queries from staff and external parties (investment professionals, client services, banks, investment fund managers)
� Cash management and cash positions reconciliation
� Reconciliation of investment positions
� Act as a support during internal and external audit.

Requirements for the employee

Required education

University education (Master's degree)

Specialisation, field:
economic

Skills

Language skills:
English - advanced

Computer skills - user:

Microsoft Word - advanced
Microsoft Excel - advanced

Required experience

The position is suitable for a fresh graduate:
Yes
The position is suitable for a fresh graduate
Yes

Personality requirements and skills

� University degree in finance/accounting
� Good knowledge MS Office applications
� Good communication skills (written and spoken)
� Excellent verbal and written English skills
� Customer service skills combined with teamwork ability
� Ability and willingness to work precisely and timely also under pressure of time, proactiveness
� Familiarity with the re-insurance or financial services industry is an advantage

Medical Telephonic Research Agent

Title: Medical Telephonic Research Agent
Salary: to be confirmed
Location: The Netherlands, Zuid-Holland, Rotterdam, 3001GA Rotterdam
Languages: English
Posted: 10th May 2012

Global Data Collection Company (GDCC) is a Rotterdam based company active in the field of international telephonic market research. GDCC employs over 400+ telephonic interviewers covering the complete EMEA region with native speakers only.
In order to develop our new established business unit in the field of medical surveys we are looking for Medical graduates or 2nd till 4th years medical students to conduct telephonic interviews (in English or Dutch) with doctors and specialists all over Europe regarding a wide spectrum of topics (medicine prescription, use of medical equipment, etc).
What we can offer
- A solid training in telephonic interviewing and In Depth Interviewing (IDI)
- BHBIA (www.bhiba.org.uk) and Ephmra (www.ephmro.org) training
- Payment up to �40,- per completed interview, depending on the specifications of the project your are working on.
- The possibility to conduct your interviewing work from home after you succeed your in-house training courses at GDCC

Customer Service Consultant - Hungarian + English

Title: Customer Service Consultant - Hungarian + English
Salary: competitive
Location: Czech Republic, Jihomoravsky, Brno
Languages: English, Hungarian
Posted: 10th May 2012

Lufthansa � leading European airline is running eighth customer service centre in Brno - Czech Republic. We are looking for new team members for our growing business.

For our announced position of Customer Service Consultant - Fluent English and Hungarian language is required. Additional language (Czech, Russian, Polish, Bulgarian, Serbian, Croatian) is an advantage. Customer Service Consultant is handling telephone calls regarding flight connections, flight reservations, providing services in the area of bonus frequent flyer programs, telephone check-in, sale of tickets and a lot more. At the beginning you would start with customers of Lufthansa, after gaining experience you can also work with customers of Swiss Airlines, Austrian Airlines, Brussels Airlines and others.

Position Requirements:
FLUENT ENGLISH and HUNGARIAN language
Ideally one of the following languages on a fluent level is a big advantage: Russian, Bulgarian, Serbian, Croatian, Polish,
Good communication skills
Basic knowledge of PCs
Flexibility to work in shifts
Stress tolerant
Ideally previous experience with customer service and/or flight tickets reservations
At least high school education

What we offer:
Attractive package of airline employee benefits - ticket discounts after 6 months up to 90%!!!
Motivating remuneration and performance based bonus system
Work in a multinational team (over 25 nationalities) and dynamic organization
Help with relocation to the Czech Republic (accomodation for the first month and coverage of travel expenses for successfull candidates)
Career development plan as well as opportunities for business travels abroad.

At the moment we have several available positions which start in June 2012. Other start dates are currently not available. Personal interviews will take place in Brno - Czech Republic. Personal visit in our office in Brno is a necessary part of the recruitment process.

For more info check our website www.globaltelesales.cz

Access Management Specialist with ENGLISH

Title: Access Management Specialist with ENGLISH
Salary: Competitive
Location: Slovakia, Bratislava, Bratislava
Languages: English
Posted: 17th May 2012

Job description, responsibilities and duties

We are looking for an experienced, business-orientated individual with a solid understanding of Swiss Re products, applications, access management processes and related tools to help us continuously improve the quality of our application access.

Your responsibility will be to integrate application access roles into tools and processes, complying with security and governatory standards and regulations, and to implement naming conventions for access products.

You will also manage the access product lifecycle, business function roles and data default windows, and review and simplify reference/master data. Where necessary, you will answer inquiries and resolve incidents and problems, help improve relevant processes and quality management, and provide timely reports.

In general, you will help foster a culture of learning and development, contributing to team efficiency and wellbeing.

Requirements for the employee

Required education
University education (Bachelor's degree)

Specialisation, field:
IT Skills

Language skills:

English - advanced

Required experience

Number of years of experience:
2

Number of years of experience
2

Personality requirements and skills

Flexible, driven and capable of inspiring commitment, you have an IT degree or equivalent experience, ITIL qualification and ITSM training and have worked in access management and/or IT delivery with end-user support.

You are familiar with security systems and admin platforms and have promoted business operations across multiple territories.

You understand our products, applications, access management and related tools, financial data, business function roles and business data access concepts.

You are comfortable gathering and analysing information and making your own decisions to solve problems in good time.

Your English is excellent and another language is a plus.

French Speaking Technical Accountant

Title: French Speaking Technical Accountant
Salary: Competitive
Location: Slovakia, Bratislava, Bratislava
Languages: English, French
Posted: 17th May 2012

Job description, responsibilities and duties

We are looking for Accountants, who will be responsible for effectively and independently handling a portfolio of an international client. The following activities will be included in the daily work:

reinsurance accounting (premium and claims)

analysing of international client portfolio

debt collection and cash flow management

This is only possible with an understanding of re-insurance accounting principles. According to the required knowledge, we will provide you an in-depth training in reinsurance and its accounting to arm you for the daily work.

Tasks such as preparing data reports and statistics, quality controls, planning and controlling of workload or project work will occur to be part of your responsibility. In addition you are required to collaborate with various internal stakeholders across Europe and especially with the central Hubs for Technical Accounting (process owners) in Zurich, Switzerland.

Requirements for the employee

Required education

University education (Bachelor's degree)

Specialisation, field:
economic

Skills

Language skills:
English - advanced and French - advanced

Computer skills - user:
Microsoft Excel - advanced
Microsoft Word - advanced

Personality requirements and skills

Secondary Economic School or Secondary Grammar school with at least 1 year of working experience in the area of finance, accounting, administration or University degree preferably in the area of finance, accounting, economics

Language skills: English fluent written and spoken, French fluent written and spoken

Good comprehension of MS Office (e.g. Excel, Word, Power Point)

Flair for numbers

Good verbal and written business communication skills

Excellent team player and openness

Diligent and accurate working style

Detail oriented

Analytical skills

International Helpdesk Operator - German

Title: International Helpdesk Operator - German
Salary: Competitive
Location: United Kingdom, South East, Hertfordshire, Stevenage
Languages: English, German
Posted: 3rd May 2012

INTERNATIONAL HELPDESK OPERATOR � GERMAN

Department: Customer Services
Location: Stevenage

ABOUT BETFAIR. (www.betfair.com)
Betfair is one of the world�s largest international online sports betting providers and pioneered the betting exchange in 2000. Driven by cutting-edge technology, Betfair enables customers to choose their own odds and bet against each other. The company now processes over five million transactions a day from its three million registered customers around the world. In addition to sports betting, Betfair offers a portfolio of innovative products including casino, exchange games and poker.
Betfair currently employs over 2,000 people worldwide. The company holds betting licences in Gibraltar, the US, Tasmania, Italy and Malta.

THE ROLE AND THE DEPARTMENT.
This is an exciting opportunity to join a dynamic, fast moving industry in an expanding team. Betfair�s International markets are growing at a fast pace and require experienced helpdesk professionals to drive this successfully.

The International Helpdesk Team (IHD) is part of the Betfair Customer Service department and provides assistance to telephone inbound calls and emails to a diverse range of customers. We are looking for a German speaker who will join our existing IHD team.

THE RESPONSIBILITIES.

Respond promptly and effectively to incoming customer calls and emails.
Contribute to the effective management of call volumes.
Ensure that complex customer issues are followed up and resolved in a timely manner.
Provide Telbet service to our customers.
Proactively develop customer relationships by maintaining contact at an appropriate level.
Contribute to the improvement of helpdesk performance.
Support HD management in emergency situations.
Respond to all reasonable requests from Helpdesk Team Leader/Manager.
Assist in the development of junior team members.
Act as an ambassador for the company as first point of contact.
Provide first line support for HD operators.
Create, develop and maintain effective working relationships with HD colleagues and external departments.

THE MUST HAVES (skills & knowledge).

Experience of using Microsoft Word, Excel and the Internet.
Must have an excellent understanding of Betfair site/products/services.
An interest and good all-round knowledge of sports.
High level of customer service skills.
German Speaker.

THE NICE TO HAVES.

Good organisational and planning skills.
High level of attention to detail.
High level of customer service orientation, with a proven ability to see problems through to their resolution.
Excellent written and verbal communication skills.
Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
Shows initiative and has the ability to take responsibility and make key decisions.
A proven team player with a �can do� attitude.
Flexible approach to working in a dynamic and often hectic environment.
Passionate about providing excellent service

THE REWARDS.

Competitive salary, BUPA, Bonus, Share Options, Season Ticket Loan.

SPECIAL CONDITIONS.

Shift rotas and weekend work.

Mitarbeiter B2B Service (m/w) / International Polen

Title: Mitarbeiter B2B Service (m/w) / International Polen
Salary: 28000
Location: Germany, Nordrhein-Westfalen
Languages: English, German, Polish
Posted: 24th May 2012

Ihre Aufgabe

Liegen Ihre Stärken im direkten Kundenkontakt? Möchten Sie Ihre Fähigkeiten in einem internationalen Umfeld einbringen? Dann werden Sie Teil unseres Teams und beweisen Sie Ihre Fähigkeiten in einer abwechslungsreichen Position. Sie betreuen Online-Shops zu allen Fragen rund um das Thema Mitgliedschaft und stehen unseren internationalen Kunden als kompetenter Ansprechpartner vor allem zu Vertragsfragen und operativen Themen zur Seite.

Im Einzelnen übernehmen Sie folgende Aufgaben:
� Bearbeitung aller vertragsrelevanten Themen von der Bestellung bis zur Kündigung
� Aktive Betreuung der Trusted Shops Mitglieder per e-Mail und Telefon
� Beantwortung von Fragen zur finanziellen/buchhalterischen Seite von internationalen Bestellungen
� Unterstützung bei Fragen � auch technischer Natur � rund um das Trusted-Shops-System
� Ansprechpartner für internationale Kooperationspartner

Unsere Anforderungen

� Verhandlungssicheres Polnisch
� Sehr gute Englisch - und Deutschkenntnisse in Wort und Schrift
� Abgeschlossene kaufmännische Ausbildung
� Hohe Affinität zu Internet und e-Commerce
� Hohe Dienstleistungs- und Kundenorientierung - idealerweise erste Berufserfahrung in der internationalen Debitorenbuchhaltung
� Ausgeprägte kommunikative Kompetenz
� Team- und Kooperationsfähigkeit
� Gute bis sehr gute MS-Office-Kenntnisse

Sie haben Freude am Umgang mit internationalen Kunden? Sie möchten Ihre Fremdsprachenkenntnisse täglich aktiv einsetzen? Sie führen Kundengespräche souverän und sind in der Lage sich in Ihr Gegenüber zu versetzen � auch bei schwierigen Gesprächen? Dann freuen wir uns auf Ihre Bewerbungsunterlagen!

Wir bieten

� eine herausfordernde Aufgabe im zukunftsweisenden, internationalen Markt des e-Commerce
� flache Hierarchien in einem professionellen, motivierten Team
� einen unbefristeten Arbeitsvertrag
� ein angenehmes Arbeitsumfeld im Herzen von Köln

Kontakt

Haben wir Ihr Interesse geweckt?
Dann senden Sie bitte Ihre vollständigen Bewerbungsunterlagen auf Englisch als PDF-Dokument unter Angabe Ihrer Gehaltsvorstellungen und der Referenznr. SMP 120522ts an:

Jenny Figueroa
Jobs[at]trustedshops.com

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Bilingual User Experience Senior Architect

Title: Bilingual User Experience Senior Architect
Salary: Excellent
Location: Germany, Bayern, München, Munich
Languages: English, German
Posted: 24th May 2012

Key Result Areas:
-Subject matter expert for PRPC implementation regarding UI concepts and design strategies
-Gather requirements of users/stakeholders and rapidly create wireframes that represent the concepts being discussed. Help direct discussions to conceive and later validate UI concepts and metaphors.
-Conduct front-end UI analysis, interviewing, user/task analysis.
-Create high fidelity prototypes within Pega�s application development tools and validate with users
-Work with Engineering to ensure the technical feasibility of designs and guide the interface through the development process.
-Support use of PRPC to implement the UI for external customer applications.

Critical Competencies

Functional Expertise:
-In-depth knowledge of User Interface Design principals, Human Factors, User Centered Design Processes, Interaction Design guidelines, Usability Methodologies, industry standards and trends, platform standards, and the software development process. Equally important is an innate sense of how people perceive and interact with software.
-Experience working on enterprise-scale, multi-tier, web-based commercial software applications. Extensive experience with rich-client interfaces; preferably browser-based but thick-client is also valuable.
-Become expert on PRPC�s UI-related functionality and serve as a subject matter expert within the Global Services organization.
-Capable of thinking at a conceptual level, identifying unifying UI metaphors, and working on a dynamically generated, multi-product UI framework.
-Experience mentoring and reviewing the work of outside consultants and vendors and working collaboratively to develop UI artifacts.
-Ability to juggle several projects simultaneously without missing deadlines
-Well-developed problem-solving ability and critical thinking skills
-Excellent verbal and written communication skills are mandatory. Must be able to articulate complex concepts to a diverse audience.
-Expert knowledge of HTML, CSS, JavaScript, Ajax, Visio, and Microsoft Office.
-Strong desire to learn and develop additional skills and expertise over time.
-Development experience, especially with Java, is a plus.

Behavioral and Interpersonal:
-Ability to communicate with wide variety of personalities.
-Ability to work and thrive in a fast paced environment.
-Flexibility (ability to change direction based upon team and stakeholder consensus).
-Ability to listen and interpret communication into product design.
-Positive attitude.
-Actively work with team.
-Role modeling.

Education and Experience Requirements:

Minimum Level of Education: BA/BS Degree + 5 years of experience or Masters in related field

Type of Experience and Minimum Number of Years:
Background in information systems, Web development, interactive design, Human Factors, Human-Computer Interaction, Product Design or a related field.

Application Developer

Title: Application Developer
Salary: Competitive
Location: Slovakia, Bratislava, Bratislava
Languages: English
Posted: 17th May 2012

Job description, responsibilities and duties

Developing software that�s fast, reliable, user-friendly and future-proof is key to making Swiss Re one of the world�s leading reinsurance firms. So this could be your opportunity to really boost your career in developing cutting-edge applications.

One of your main roles will be to develop and maintain Asset Control, our company hub for financial market data. You�ll analyse, configure, customize and implement both internal and external market data management procedures and interfaces.

Another task will be to produce functional, technical and business user documentation, including use cases, business rules and test and design documents. While doing so, you�ll identify and proactively assess any issues or risks, and quickly communicate the possible effects of various design decisions.

Other duties will include planning, creating and managing test programs and scripts for newly developed or modified applications.

Requirements for the employee

Required education

University education (Bachelor's degree)

Specialisation, field:
IT

Skills

Language skills:

English - advanced
Personality requirements and skills
You�re a skilled developer with a solid knowledge of Unix shell scripting, Java-like languages, Oracle PL/SQL, data processing and xml files.

If you have a background in asset management, financial markets or treasury, or are experienced in web technologies, that is an advantage.

More important, though, is your enthusiasm to learn new technologies and your general can-do approach to challenging tasks.

You�re a strong team player with a good work ethic, who�s willing to give out-of-hours support and take on occasional weekend work.

Your communication skills are very strong and you have fluent written and spoken English.

Career in Airline industry for Polish speakers

Title: Career in Airline industry for Polish speakers
Salary: competitive
Location: Czech Republic, Jihomoravsky, Brno
Languages: English, Polish
Posted: 10th May 2012

Lufthansa � leading European airline is running eighth customer service centre in Brno - Czech Republic. We are looking for new team members for our growing business.

For our announced position of Customer Service Consultant - Fluent English and Polish language is required. Additional language (Czech, Russian, Hungarian, Bulgarian, Serbian, Croatian) is an advantage. Customer Service Consultant is handling telephone calls regarding flight connections, flight reservations, providing services in the area of bonus frequent flyer programs, telephone check-in, sale of tickets and a lot more. At the beginning you would start with customers of Lufthansa, after gaining experience you can also work with customers of Swiss Airlines, Austrian Airlines, Brussels Airlines and others.

Position Requirements:
FLUENT ENGLISH and POLISH language
Ideally one of the following languages on a fluent level is a big advantage: Russian, Bulgarian, Serbian, Croatian, Polish, Hungarian
Good communication skills
Basic knowledge of PCs
Flexibility to work in shifts
Stress tolerant
Ideally previous experience with customer service and/or flight tickets reservations
At least high school education

What we offer:
Attractive package of airline employee benefits - ticket discounts after 6 months up to 90%!!!
Motivating remuneration and performance based bonus system
Work in a multinational team (over 25 nationalities) and dynamic organization
Help with relocation to the Czech Republic (accomodation for the first month and coverage of travel expenses for successfull candidates)
Career development plan as well as opportunities for business travels abroad.

At the moment we have several available positions which start in June 2012. Other start dates are currently not available. Personal interviews will take place in Brno - Czech Republic. Personal visit in our office in Brno is a necessary part of the recruitment process.

For more info check our website www.globaltelesales.cz

Application Engineer

Title: Application Engineer
Salary: Competitive
Location: Slovakia, Bratislava, Bratislava
Languages: English
Posted: 17th May 2012

Job description, responsibilities and duties

In a team of business analysts and application engineers you will be responsible for the software development aspects in a reinsurance application project. The project will include the implementation of challenging business functions both on the server- and on the client-side. Some server-side functions will be modelled as batch functions.

You will be involved in all steps of the project.

� Technical design of the solution in a close cooperation with other IT team members and under supervision of the IT project leader
� Discussion, design iteration and agreement of the design with the IT Project Leader
� Participate in the implementation phase in collaboration with internal and external partners in an international and multicultural project setup
� During all project phases, you will provide technical expertise and make use of your experience in software development technologies to build applications
� Constantly develop knowledge in regard of IT-methology and development tools, trends/future development in the business
� Close teamwork within the project and the department
� Open and active cooperation with the project leader and other team members in various locations.

Requirements for the employee

Required education
University education (Bachelor's degree)

Specialisation, field:
IT

Skills

Language skills:

English - advanced

Personality requirements and skills

� Bachelors or Masters degree in a technical field or experience in the respective areas
� Some experience in system development
� Knowledge and experience in Object-Oriented software development (Java)
� Knowledge of java tooling (Eclipse, RAD, Maven)
� Experience with Swing is a must
� Experiences with J2EE, Spring, Hibernate and XML preferred
� Experiences with VBA development
� Experienced Excel user
� Good knowledge of the relational data model, relational databases, in particular DB2
� Good Command of English
� Good level of communication
� Ability to structure things
� Capacity to work under pressure
� Independent and responsive in character and work
� Experience in IT topics and tasks, interested in new trends and developments
� Flexible and open for new tasks, willing to learn permanently

Customer Service Consultant - CZE+ENG

Title: Customer Service Consultant - CZE+ENG
Salary: competitive
Location: Czech Republic, Jihomoravsky, Brno
Languages: English, Czech
Posted: 10th May 2012

Lufthansa � leading European airline is running eighth customer service centre in Brno - Czech Republic. We are looking for new team members for our growing business.

For our announced position of Customer Service Consultant - Fluent English and Czech language is required. Additional language (German, Russian, Hungarian, Bulgarian, Serbian, Croatian, Romanian) is an advantage. Customer Service Consultant is handling telephone calls regarding flight connections, flight reservations, providing services in the area of bonus frequent flyer programs, telephone check-in, sale of tickets and a lot more. At the beginning you would start with customers of Lufthansa, after gaining experience you can also work with customers of Swiss Airlines, Austrian Airlines, Brussels Airlines and others.

Position Requirements:
FLUENT ENGLISH and CZECH language
Ideally one of the following languages on a fluent level is a big advantage: German, Russian, Bulgarian, Serbian, Croatian, Polish, Hungarian, Romanian
Good communication skills
Basic knowledge of PCs
Flexibility to work in shifts
Stress tolerant
Ideally previous experience with customer service and/or flight tickets reservations
At least high school education

What we offer:
Attractive package of airline employee benefits - ticket discounts after 6 months up to 90%!!!
Motivating remuneration and performance based bonus system
Work in a multinational team (over 25 nationalities) and dynamic organization
Help with relocation to the Czech Republic (accomodation for the first month and coverage of travel expenses for successfull candidates)
Career development plan as well as opportunities for business travels abroad.

At the moment we have several available positions which start in June 2012. Other start dates are currently not available. Personal interviews will take place in Brno - Czech Republic. Personal visit in our office in Brno is a necessary part of the recruitment process.

For more info check our website www.globaltelesales.cz

SQL Subject Matter Expert

Title: SQL Subject Matter Expert
Salary: n/a
Location: United Kingdom, Scotland, Glasgow Area, PA7 5PP
Languages: English
Posted: 17th May 2012

The (DII) Defence Information Infrastructure project is contracted to supply both hardware and software infrastructure solutions to support the MoD transition to a common base solution, based on Windows 2003 server and UAD products, whilst ensuring ongoing connection and support to "legacy" systems and the ultimate transfer of such into the DII solution. This is a multi-phased operation involving the development of many new solutions and the re-implementation of existing products in the DII environment.

Role Responsibilities:
Under general direction, support database infrastructure & application designs, including implementation of design components within Test Environments
Completion of detailed design documents as directed by the Lead Architects and Team Leads
Understand customer workflow and SLA's
Design procedures that meet or exceed customer service levels
Able to recommend improvements in design, in order to be more efficient, accurate and responsive
Act as a liaison between suppliers and other technical groups to resolve database service issues
Analyse performance problems connected with database applications and recommend solutions
Participate with project teams in the implementation of new/upgraded designs
Understand and adhere to standards and procedures relating to change management, performance management and security
Develop account specific documentation.

Essential Skills:
In-depth knowledge of SQL Server 2000, SQL Server 2005, and Windows 2003 to MCTS level, or equivalent
Experience of designing, deploying and administering SQL Server instances in an enterprise-level infrastructure
Experience of high availability technologies (clustering, SAN, load balancing) as they apply to database services
Able to produce high quality, clear technical documentation
Comfortable with having own work peer reviewed
Candidates must be willing and eligible to undergo UK MoD security clearance.
Desirable Skills:
Experience in Application Development for SQL Server 2000 and SQL Server 2005.

Bilingual Italian/English Corporate Finance Researcher and Translator

Title: Bilingual Italian/English Corporate Finance Researcher and Translator
Salary: Up to £16,000 + bonus (following completion of probation)
Location: United Kingdom, North West, Manchester
Languages: English, Dutch, Italian
Posted: 24th May 2012

Hours of work: A 7.5 hour working day with start times ranging between 7am and 10.15am according to the shift rota

Company summary:

Bureau van Dijk (BvD) is one of Europe�s leading publishers of electronic business information. With 32 offices in 24 major cities around the world, the company employs over 500 professional full-time staff.

The company is best known for its large range of international company information products which combine multiple high-quality data sources with flexible, state-of-the-art software to allow users to manipulate data for research, financial analysis and marketing intelligence. BvD products can be found in many leading financial institutions, multinational corporations and business schools around the world.

Our core products include Bankscope, Osiris, Oriana, Amadeus, and Zephyr � BvD�s global M&A database which is produced by Zephus.

Key duties and responsibilities:

1. Harvesting financial information through a daily download of company press releases, stock exchange announcements and news stories regarding mergers, acquisitions and other corporate transactions.
2. Interpreting financial data and other financial information in relation to corporate transactions.
3. Quality checking historical deal records to ensure the Zephyr database reflects and provides a consistent high standard of data and analysis.
4. Analysing specific transactions to determine whether or not they meet the inclusion criteria for the Zephyr database
5. Cleaning and updating the Zephyr database to ensure that deal records and company records are up to date, accurate and comprehensive
6. Tracking and updating deal records until completion
7. Completing bespoke projects related to the continued maintenance of a high quality database.

Applicants do not need any direct experience of corporate finance or business research, as a 6 month on-the-job training plan will be delivered including a 5 week in-house core training course, however any relevant experience is an advantage.

Person specification:

Qualifications:
A good Bachelor�s degree

Essential skills:
Fluent in English, Italian and 1 other European language
Strong interest in the financial markets, particularly M&A
The desire and flexibility to learn
Excellent verbal and written communication skills
Ability to work well under pressure
Financial acumen
Logical/ analytical
Strong problem solving skills
Team Player
Flexible with holidays and working hours
Ability to work on own initiative
Ability to work to tight timescales
Time management
Good organisational skills
Attention to detail
Proficient IT skills

Desirable skills:
Capable in 1 other European language besides Italian
Experience in a similar role with a business information or news service provider

To apply, email your CV and covering letter by clicking APPLY.

Bilingual Senior System Architect

Title: Bilingual Senior System Architect
Salary: Excellent
Location: Germany, Bayern, München, Munich
Languages: English, German
Posted: 24th May 2012

Job Purpose: Responsible for providing high quality consulting services on all project assignments. Works as part of a project team to ensure that the business and technical architecture of the delivered solution matches customer requirements. May have a specialization in either a target vertical industry or functional area (e.g., CRM, deployment, etc.).

Roles and Responsibilities:

-Actively participate in the requirements, design and build phases; delivering high quality deliverables.
-Assist with planning and execution of unit, integration and user acceptance testing.
-Have an advanced understanding of the main features of PRPC; their features and limitations.
-Assist in the identification of enhancements to the core base product.
-Facilitate knowledge transfer of PRPC functionality and application functionality
-Complete work in time / effort budget. Provide proactive update to Engagement Leader if timelines or effort estimate are in jeopardy.
-Provides regular updates to Engagement Leader on project progress and outstanding issues.
-Customer Success (realization of business benefit).
-Other responsibilities and key result areas will be assigned as required.

Education and Experience Requirements:

-Bachelor of Science Degree with 5 years of experience, or Masters Degree with 2 years of experience (Computer Science, Computer Engineering, and/or Electrical Engineering).
-Knowledge of all phases of software development including design, coding, testing, debugging, implementation, and support of large-scale, business centric and process based applications.
-Experience building and implementing model-driven, enterprise-level business solutions.
-Exposure to a variety of technologies, including, but not limited to, WebSphere or Weblogic, J2EE (JSP, Servlets, EJB, XML, Java), .Net, Oracle, DB2, and MS/SQL.
-Demonstrated knowledge of and applicability of Object-Oriented techniques and principles.
-Demonstrated professional communication skills.
-Prior consulting or client service delivery experience is a plus.
-Specialization in a functional area or industry domain, including healthcare, insurance, or financial services, a plus.
-Opportunity to complete PegaRules Process Commander (PRPC) Certified System Architect (CSA) and Certified Senior System Architect (CSSA) Training and Certification within 3 months of joining Pega.

Business Coordination Support Agent - Part Time Position

Title: Business Coordination Support Agent - Part Time Position
Salary: Competitive
Location: Slovakia, Bratislava, Bratislava
Languages: English
Posted: 17th May 2012

Job description, responsibilities and duties

You will be responsible for supporting the team of Facultative Business Coordinators in an activity related to a specific business application - Location Set.

This position includes processing of the raw data send by our clients and adjusting them into correct format responding to our business needs.

POSITION IS SUITABLE FOR UNIVERSITY STUDENTS!!!

Requirements for the employee

Required education

Secondary with leaving examination
University student

Specialisation, field:
economic

Skills

Language skills:
English - advanced

Computer skills - user:
Microsoft Excel - expert
Microsoft Word - advanced
Microsoft Powerpoint - advanced

Required experience

The position is suitable for a fresh graduate:
Yes

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

- Secondary School graduate or University student (preferably technical or economical field of studies)
- Knowledge of English on a fluent level (second European language is an advantage)
- Excellent command of MS EXCEL
- Very good abilities in internet search
- Ability and willingness to learn

Business Coordinator with English and Spanish

Title: Business Coordinator with English and Spanish
Salary: competitive
Location: Slovakia, Bratislava, BRATISLAVA
Languages: English, Spanish
Posted: 17th May 2012

Job description, responsibilities and duties
You will be responsible for supporting the team of Facultative Underwriters in all related activities: administrative, analytical and commercial.

In this role you will know the structure, needs and potential of its clients and collaborate locally with other departments of the Group for the accomplishment of objectives and actions of Division Europe in the European markets.

This position includes administering the facultative business written by the Zurich and Paris offices, including data processing, supporting the renewal of the client portfolio and reporting. Besides that you will be responsible for the management and control of the specific tasks related to the client administration.

Requirements for the employee

Required education
Secondary with leaving examination
University education (Master's degree)

Specialisation, field:
economic
Skills
Language skills:
English - advanced

Computer skills - user:
Microsoft Excel - advanced
Microsoft Word - advanced
Microsoft Powerpoint - advanced

Required experience
The position is suitable for a fresh graduate:Yes
The position is suitable for a fresh graduate:Yes

Personality requirements and skills
- Secondary Economic School or University degree in the area of economics / business administration
- Knowledge of English and one of the (Spanish, French or Italian) on a fluent level is a must
- very good command of MS office package (especially EXCEL and WORD)
- Reinsurance or Insurance knowledge would be beneficial
- Reliable and self-reliant task manager
- Strong customer focus and service orientation
- Ability and willingness to transfer knowledge and experience to colleagues
- Strong team player
- Any further European language knowledge as an advantage

Information Specialist

Title: Information Specialist
Salary: Competitive
Location: Slovakia, Bratislava, Bratislava
Languages: English
Posted: 17th May 2012

Job description, responsibilities and duties

The Services & Products unit of our Knowledge & Records department processes requests for business information and records received from internal clients globally. It is essential that this high-volume service is performed efficiently and accurately, with data from premier business information sources analysed and interpreted correctly. Sound like your kind of challenge?

Your main responsibilities will include processing information requests based on standardized scripts, delivering high-quality research as needed. Amongst the products are information dossiers on companies worldwide, which you will compile upon daily client request.

At the same time, you will monitor and evaluate industry news for internal publication.

In addition, you will perform data maintenance functions, ensuring that our various systems offer quality and consistency. Where appropriate, you will coordinate service activities and share expertise with other Swiss Re information professionals worldwide.

Requirements for the employee

Required education
Secondary with leaving examination

Specialisation, field:
economic

Skills

Language skills:
English - advanced

Computer skills - user:
Microsoft Word - advanced
Microsoft Excel - advanced
Microsoft Powerpoint - advanced

Required experience

The position is suitable for a fresh graduate:
Yes

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Your experience with online tools and databases complements your Secondary or University education preferably in field of Economics. Familiarity with the (re)insurance industry or financial services industry is an advantage, as is some knowledge of database concepts. You are a quick worker with computers and a self-starter with a proven ability to manage multiple deadlines and the flexibility to handle a variety of tasks. Your critical thinking and analytical skills are strong. Along with excellent English, you may speak another language � German would be a particular advantage. You have good MS Office skills.
Above all, you have a strong commitment to delivering high-quality customer service.

Hebrew Speaking Accounts Payable Officer

Title: Hebrew Speaking Accounts Payable Officer
Salary: £23,000 to £25,000
Location: United Kingdom, East Midlands, Northamptonshire, Northampton, United Kingdom
Languages: English, Hebrew
Posted: 3rd May 2012

Responsibilities:

Process 700+ vendor invoices per month for authorisation and payment for Texas Instruments Israel and other TI companies as required. Resolve price, quantity and other queries to maximise payment on time. Follow up with vendor queries and liaise with the AP staff in Texas Instruments Israel.

Skills/Experience

� Experience/knowledge of AP processes

� Ability to process an average of 35+ invoices/day

� Require attention to detail

� Must be methodical and systematic in work approach

� Good communicator particularly as most communication will be via phone & email to internal and external parties.

� Language skill - Hebrew (verbal & written)

� SAP knowledge a bonus but not essential if another accounting tool has been used.

Swedish Internet Operator

Title: Swedish Internet Operator
Salary: £18,500
Location: United Kingdom, London, North London, London (North West)
Languages: English, Swedish
Posted: 10th May 2012

To ensure that the Swedish version of Ladbrokes.com is consistently and effectively promoting the Ladbrokes products and services to the target markets and to manage queries from our customers.

Position Description

Main / Specific Responsibilities
- Ensuring the Swedish version of Ladbrokes.com is up-to date so that it has accurate and relevant content.
- To respond to all customer service queries, via email or telephone, within SLA terms to ensure customer retention.
- Carry out translations for Ladbrokes Sportsbook, Casino, Poker, Games, and Financials to ensure the website effectively promotes products to target markets.
- To prioritise locally significant sporting events to promote Ladbrokes products and services to customers.
- Review our online products against those of our competitors, ensuring Ladbrokes.com is responsive to the needs of the relevant market
- To complete ad hoc tasks to support the smooth running of the department

Knowledge, Skills & Experience:

Essential
- Fluent in Swedish and English
- General interest in sports and betting
- Customer service experience
- Basic understanding of computer packages, including Windows operating systems
- To demonstrate good interpersonal skills to enable effective working relationships.
- Required to work as part of a roster pattern, 35 hours per week, 5 days out of 7;
- Flexible approach is necessary

Desirable
- Experience of working in the betting and gaming industry
- Translation experience

Candidate Requirements

Winning Behaviours/ Competencies:

Customer & Market Driven:
- Relates to the customer/ market, responding to their issues to ensure delivery

Networks & Influence:
- Builds co-operative relationships with colleagues/customers to create two way communication

Learning:
- Takes responsibility for own learning and shares knowledge with colleagues

Planning Projects/ Delivery:
- Is planned and structured in delivering own activities

Commercial Awareness:
- Demonstrates knowledge of consistent objectives and targets

Drive and tenacity:
- Displays a high lever of personal energy, drive and enthusiasm

Designer and photographer (Russian beneficial)

Title: Designer and photographer (Russian beneficial)
Salary: competitive
Location: United Kingdom, London, West London
Languages: English, Russian
Posted: 23rd May 2012

Rapidly growing company operating within the luxury services market is looking for the intelligent digital designer and photographer, who has a positive, results-oriented attitude, is eager to accept significant responsibility.

Resposibilities :

- The key candidate will bring a fresh and creative flair to enhance the company's online presence
- Manage day to day operations with design, photography, and database maintenance. Freshen and update design content online
- Studio Photography
- Working with the photo images
- Create Web Pages/Landing Pages Create, build and monitor E-Mail Marketing (Newsletters) Create Subscription Forms and Online Survey Forms
- Conceiving and designing cross-platform online media Online campaigns Brand communication websites

Experience and Skills :

- Excellent graphic designer with a skill of studio photography, strong knowledge of graphic layout and print design are essential.
- Not less than 4 years of proven graphic design and photography experience, experience in the subject filming, page layout, web design, experience of working on Mac, using Mac OSX software.
- Impeccable professional in-depth knowledge and at least 4 years of professional experience of working with major design applications (Mac/PC) including InDesign, Lightroom, HTML.
- A sound grasp and professional experience of Studio Digital SLR Photography, has the confidence and insight of a skilful designer.
- Must be proficient in the use of photography lighting and other photography equipment in the studio.
- Possess deep knowledge of major design applications, PPC, SEO.
- Discreet, professional and well-spoken, ability to analyse and to think logically.
- Strong presentation, extremely well-organised, methodical and efficient, with a good dose of common sense, ability to work quickly under pressure.
- Strong IT skills are an advantage.
- Implacable fluency in English, both, verbal and written.
- Basic Russian Language skills will be an advantage.

Proficient in:
- Indesign
- Premiere
- After Effect
- Html
- Flash
- E Shot design and build
- Must Understand:
- Font management
- FTP systems

Customer Service in Airline Business - DUTCH speaker, center of Prague

Title: Customer Service in Airline Business - DUTCH speaker, center of Prague
Salary: To Be Discussed
Location: Czech Republic, Praha, Prague
Languages: English, Dutch
Posted: 9th May 2012

BlueLink International CZ is an international customer service centre belonging to Air France Group. We are providing assistance line in the field of luggage claims, loyalty programmes, booking of flight tickets and other customer services to airline and hotel chain clients.

Currently we are looking for new colleagues for the position:

Customer Support Coordinator in Airline Business � DUTCH NATIVE SPEAKERS

Main responsibilities:

* Providing full support to our customers - world-known airlines
* Phone and email communication with passengers in the area of air ticket reservations
* Suggesting optimal solutions in accordance with internal procedures
* Working with special airline applications

We require:

* Dutch speaker with advanced level of English
* Good communication skills
* Ability to provide perfect customer service
* Professional attitude, punctuality, reliability and responsibility
* Time flexibility (opening hours from 8 am till 10 pm)

We offer:

* Full training program
* Benefits: discounted flight tickets, language courses, fitness, swimming pool, meal tickets
* 23 paid days off
* Everyday communication with speakers
* Multicultural environment
* Modern and friendly working environment
* Offices located in the center of Prague, close to the Wenceslas Square

Starting date: June 2012

Notice: By reacting on this vacancy I agree that company BlueLink International CZ s. r. o. can process and keep my personal data which are filled-in or attached to this email. Personal data will be processed according to the Commission Decision 2001/497/EC and Act No. 101/2000 Coll. on Personal Data Protection. I provide these data to BlueLink International CZ s. r. o. solely for the purpose of selection process and for period of its duration, maximally for 1 year since it has been sent or until a written form revocation.

French Speaking Product Data Translators

Title: French Speaking Product Data Translators
Salary: Dependent on Experience
Location: France, Rhône-Alpes, Lyon
Languages: English, French
Posted: 23rd May 2012

If you have an impressive grasp of electronic engineering � and a French speaker � we have a tailor-made opportunity for your talents at Farnell element14.

Forward-thinking, fast-paced and results driven, we�re an established, global, multi-channel distribution FTSE 250 company, providing electronic and industrial products to millions of engineers and purchasing professionals around the world. And we�d like you to support us by translating product descriptions, technical attribute data and catalogue modules as part of our global team, and in return we will support you in your personal and professional development.

You won�t need a formal product qualification � though if you do, this would be ideal. What you will need, however, is a sound working knowledge of our products, as well as a complete understanding of Microsoft Office. It goes without saying you�ll be an able and accurate translator with a flexible approach and outstanding all-round communication skills. English language skills are also essential.

Full training on our in-house software packages, including STEP, Trados and TMS, will be provided.

If you�d like to be part of our knowledgeable team and work in an environment that thrives on honesty and teamwork, click "Apply" today.

Multilingual Global Partnerships, Marketing and Events

Title: Multilingual Global Partnerships, Marketing and Events
Salary: Excellent
Location: United Kingdom, London
Languages: English, Hindi, Mandarin
Posted: 23rd May 2012

Based in our SW offices we are currently looking for graduates and experienced individuals to join our Free Holdings Global Partnership, Marketing and Events team in London. Please check our website to see all the available positions

Free Holdings Global Partnerships, Marketing and Events Internship or Executive

Global Partnerships & Events � 3/4 months Internship (potential permanent role thereafter) working across our companies and charitable trust: Key-2 Luxury, Champagne for Life, The Global Party, globalpr.net and The Global Charity Trust.

Job Specification

Help create partnerships with over 6,000+ VIP venues for Champagne for Life across 120+ cities within 2012.Help broker/organise 1,000+ VIP parties with partnering Champagne for Life venues across 120+ cities.

Help create partnerships across the world with luxury restaurant, bars, clubs, hotels, retailers and service providers for Key-2 Luxury across 120+ cities.
Be a part of the team to help pull together The Global Party in 2013 this time inspired by 360°

Must be fluent in English and other languages are a plus including Hindi, Latvian, French, German, Italian, Spanish, Russian, Japanese, Chinese, Portuguese, Arabic and fluent in English (others languages welcome)

We are looking for confident, bubbly characters to assist in our global marketing campaign for Champagne for Life. You will be contacting PR/Marketing professionals and luxury brands around the world. You will already be based in London or within easy commute; our hub is in SW London. Immediate start date.

Once the probation period has finished there are opportunities for individuals to become full time member of the company.

Remuneration: depending on experience. Please refer back to our website for all the details.

Spanish Speaking Product Data Translators

Title: Spanish Speaking Product Data Translators
Salary: Dependent on Experience
Location: United Kingdom, Yorkshire, West Yorkshire, Leeds
Languages: English, Spanish
Posted: 23rd May 2012

If you have an impressive grasp of electronic engineering � and a Spanish speaker � we have a tailor-made opportunity for your talents at Farnell element14.

Forward-thinking, fast-paced and results driven, we�re an established, global, multi-channel distribution FTSE 250 company, providing electronic and industrial products to millions of engineers and purchasing professionals around the world. And we�d like you to support us by translating product descriptions, technical attribute data and catalogue modules as part of our global team, and in return we will support you in your personal and professional development.

You won�t need a formal product qualification � though if you do, this would be ideal. What you will need, however, is a sound working knowledge of our products, as well as a complete understanding of Microsoft Office. It goes without saying you�ll be an able and accurate translator with a flexible approach and outstanding all-round communication skills. English language skills are also essential.

Full training on our in-house software packages, including STEP, Trados and TMS, will be provided.

If you�d like to be part of our knowledgeable team and work in an environment that thrives on honesty and teamwork, click "Apply" today.

Russian Speaking Product Data Translators

Title: Russian Speaking Product Data Translators
Salary: Dependent on Experience
Location: United Kingdom, Yorkshire, West Yorkshire, Leeds
Languages: English, Russian
Posted: 23rd May 2012

If you have an impressive grasp of electronic engineering � and a Russian speaker � we have a tailor-made opportunity for your talents at Farnell element14.

Forward-thinking, fast-paced and results driven, we�re an established, global, multi-channel distribution FTSE 250 company, providing electronic and industrial products to millions of engineers and purchasing professionals around the world. And we�d like you to support us by translating product descriptions, technical attribute data and catalogue modules as part of our global team, and in return we will support you in your personal and professional development.

You won�t need a formal product qualification � though if you do, this would be ideal. What you will need, however, is a sound working knowledge of our products, as well as a complete understanding of Microsoft Office. It goes without saying you�ll be an able and accurate translator with a flexible approach and outstanding all-round communication skills. English language skills are also essential.

Full training on our in-house software packages, including STEP, Trados and TMS, will be provided.

If you�d like to be part of our knowledgeable team and work in an environment that thrives on honesty and teamwork, click "Apply" today.

Customer Service in Airline Business - GERMAN speakers, center of Prague

Title: Customer Service in Airline Business - GERMAN speakers, center of Prague
Salary: upon agreement
Location: Czech Republic, Praha
Languages: English, German
Posted: 16th May 2012

Do you want to speak with native speakers at work on a daily basis?
Do you want to have the feeling that you helped someone or provided a useful service to someone?
Do you like to getting to know new countries, people and their cultures?

We can offer you exactly such a job!

We are an international provider of customer service aimed at airline business BlueLink International CZ in Prague and right now we are looking for new colleagues for the position:

Customer Service Coordinator � with excellent GERMAN

What are you going to do?

� Book air tickets by the phone
� Work for Air France, Delta Airlines and KLM customers
� Provide phone support to the passengers
� Work with online booking programs such as Amadeus

What do we await?

� Excellent knowledge of German language
� Communicative level of English language
� Willingness to communicate and help customers
� Professionality, punctuality and responsibility

And for that we offer:

� To teach you everything you need
� Discounted flight tickets, language courses, gym, swimming pool and meal tickets
� 23 paid days off
� Everyday communication with native speakers
� Multicultural team of people from the whole world
� Modern and friendly working environment
� Offices located in the center of Prague, close to the Wenceslas Square

We start in May 2012! Join us!

If you are interested in this position, please send us your structured CV in English language to hr@bluelinkservices.cz. Thank you.

Group Property Data Analyst (fluent in Dutch, French and English)

Title: Group Property Data Analyst (fluent in Dutch, French and English)
Salary: to be discussed
Location: United Kingdom, London, West London, North Acton
Languages: English, Dutch, French
Posted: 16th May 2012

The Carphone Warehouse is the largest independent mobile retailer in Europe with over 7,000,000 units sold annually. With 20% market share and 6% year on year growth, we're one of the most well-known success stories in British retail.

The next phase of this impressive growth is to become Europe's leading connectivity specialist. As the mobile market matures and technology continues to evolve at a rapid pace, The Carphone Warehouse is leading the way toward an increasingly connected world.
Immerse yourself in our future, and you could have an inspiring career ahead of you. Today is yesterday. Live tomorrow.

Profile:

We are looking for a Group Property Data Analyst to become an integral part of the property team which is playing a leading role in Carphone Warehouse�s rapid growth.
This is a key role so you�ll have the ability to interpret complex documents such as legal documents/leases, recognising and taking full ownership in resolving any potential problem areas. It is essential for you to be good in planning and organising, whilst paying careful attention to detail. This role requires a team player with the personality, drive and determination to see the project to its conclusion.

Main Duties & Responsibilities:

� Analysis of lease contract details & other legal documents
� Data input and analysis
� Escalation of queries to local Property and Finance teams
� Maintaining and entering accurate & up-to-date data on the Property Management database (ECS-QUBE) as well as other reports
� Flagging future lease events to management and their administrative follow-up
� Ensuring that any outgoing & receivables are tied back to the lease contract
� Producing monthly financial & property related reports for local Property, Finance and Shared Service Departments, as well as any other ad hoc reporting
� Responsible for established processes & maintaining good working relationship with all the different departments
� General administration tasks i.e. data cleansing, filing, scanning and maintenance of the document management system

Knowledge/Skills:

Essential:

� Fluency in English, French, Dutch
� Proven work experience
� Attention to detail & accuracy is critical
� Must be very organized & able to multi-task
� Analytical approach to problem solving & good decision making
� Highly concentrated on the task in hand
� Computer literacy with Advanced level Excel and Word skills
� Used to working with data and carrying out routine tasks
� Used to working with a Management database

Desirable:

� Basic legal knowledge of property, in particular commercial property lease contracts and terminology
� Previous use of a Property Management database such as ECS-Qube or Oracle is highly desirable
� Further advanced language skills in Swedish, German, Spanish or Portuguese
� Accounts/Finance experience

Multilingual Operations Specialist

Title: Multilingual Operations Specialist
Salary: Excellent
Location: United Kingdom, London
Languages: English, German
Posted: 9th May 2012

Wayfair is looking for an energetic, fluent German & English speaker to join our London office. This person will support our mission to connect with over 98% of our European suppliers via EDI and other automated data exchange. The ideal candidate is someone who brings strong communication skills, intellectual curiosity about improving performance through technology, and rigorous attention to detail. The successful candidate will work closely with suppliers as well as internal partners in marketing, sales, and operations in multiple countries. The Specialist will be instrumental in supporting company growth by launching suppliers with robust communication established; managing post-launch support and troubleshooting any downstream issues.

This is an exciting opportunity for someone who is interested in joining an international entrepreneurial organisation, with the opportunity to make a significant impact on our European business. As the sole Operations Specialist in London, this role will pioneer the Data Integration function for Wayfair Europe. Whether you are starting your career, or looking for a new opportunity, this could be the perfect role for you.

Primary Responsibilities:

� Initiate and manage implementation projects

� Follow defined process flow for using software to set up a variety of EDI files: Purchase Orders, Invoices, Shipping Information, Inventory, etc.

� Test and launch these documents into production; monitor them post-setup

� Work with suppliers to answer questions, guide them through the set-up process, toward the proper use of the technology and acquire missing information

� Regular reporting with Category Management and Operations teams to discuss project states and hurdles

� �Sell� suppliers who are reluctant to integrate by clearly relating the benefits and options

� Help to identify and escalate cases that are �outside the normal process�

� Identify ways to increase the speed and effectiveness of setting up these connections

� Maintain strong working relationships with Vendors, Category Management and 3rd party trading partners to drive improved EDI implementation and performance

� Monitor and drive vendor performance improvement and compliance through follow-up with vendors on issues and monitoring

� Support our Boston office with European carrier connections and troubleshooting

� Additional projects as required

Qualifications:

� Fluent in German and English

� High attention to detail and proven ability to manage multiple, competing priorities simultaneously

� Quick learning, and ability to work both independently and in a team

� Ability to work effectively, yet patiently with people while working through complicated issues and hurdles

� Analytical approach to problem solving and a track record of driving results through continuous improvement

� Ability to follow a technical process with precision

� History of teamwork and willingness to roll up one�s sleeves to get the job done

� EDI experience desired but not required, particularly with EDIFACT, using retail documents such ORDERS, INVOIC, DESADV and INVRPT; experience with FTP and AS2 connections a plus

Communications skills and the ability to work through complex processes and issues are paramount; this role will have a double reporting structure with a direct Manager in both London and Boston.

About Wayfair:

Wayfair is the largest online-only retailer of home furnishings and house wares in the United States. We�re looking for the brightest, sharpest, most creative minds in every field to help. Are you one? If you like transparency, friendliness, a relaxed but results-driven work environment filled with like-minded top-tier talent, Wayfair would like to hear from you. We own and operate Wayfair, AllModern, and Joss & Main. We are on target for approximately $500 million in revenue and currently employ over 800 employees in offices located in Boston, Utah, Kentucky, the U.K, Germany, Ireland and Australia. Wayfair was founded in 2002 and is privately held and profitable. We offer competitive salaries, comprehensive benefits, pre-IPO equity, a long-term and sustainable, next-generation, e-commerce business model as well as surprising and generous perks designed to attract and retain the brightest people who are incredibly excited about what they do. Wayfair is an Equal Employment Opportunity (EEO) employer. Come join us at http://www.wayfair.com/careers.

Wayfair does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Wayfair will not be responsible or liable for any fees or costs associated with such unsolicited submissions.

Polish Speaking Product Data Translators

Title: Polish Speaking Product Data Translators
Salary: Dependent on Experience
Location: United Kingdom, Yorkshire, West Yorkshire, Leeds
Languages: English, Polish
Posted: 23rd May 2012

If you have an impressive grasp of electronic engineering � and a Polish speaker � we have a tailor-made opportunity for your talents at Farnell element14.

Forward-thinking, fast-paced and results driven, we�re an established, global, multi-channel distribution FTSE 250 company, providing electronic and industrial products to millions of engineers and purchasing professionals around the world. And we�d like you to support us by translating product descriptions, technical attribute data and catalogue modules as part of our global team, and in return we will support you in your personal and professional development.

You won�t need a formal product qualification � though if you do, this would be ideal. What you will need, however, is a sound working knowledge of our products, as well as a complete understanding of Microsoft Office. It goes without saying you�ll be an able and accurate translator with a flexible approach and outstanding all-round communication skills. English language skills are also essential.

Full training on our in-house software packages, including STEP, Trados and TMS, will be provided.

If you�d like to be part of our knowledgeable team and work in an environment that thrives on honesty and teamwork, click "Apply" today.

Junior International Business Consultant

Title: Junior International Business Consultant
Salary: Competitive + Benefits
Location: Czech Republic, Praha
Languages: English, Russian, Czech
Posted: 23rd May 2012

Become a member of a renowned team of experts!

Are you ambitious, willing to develop your business and analytical skills? Do you aspire to be actively involved in business consulting? Are you seeking the opportunity to travel and use English on a daily basis?

Adastra Business Consulting is offering you a career in an elite, state-of-the-art, sales-oriented company.
Job description:

* processing descriptions according to the requirements of our client onsite, incl. a detailed design of the process
* identifying potential problems and weaknesses in business processes
* analyzing data in collaboration with technical consultants
* designing solutions to improve the overall effectiveness of the client�s business and related modifications within these processes
* providing pilot solutions and testing (in collaboration with IT and technical consultants)
* creating and presenting the new process to the client

We are seeking:

* University graduates with excellent communication skills, possessing an advanced knowledge of English (Czech, Russian, Chinese and French is also an advantage)
* Creative and analytical thinkers
* Team members willing to travel and work on projects abroad (ranging from a few months to 1-2 years)
* Knowledge of one or more of the following areas is an advantage
o data processing (pivot tables, SQL, Access, etc.) and data mining techniques
o marketing campaigns management
o risk management
o common analysis
o budgeting, planning
o finance management

We offer:

* performance-based salary
* a wide scope of financial and non-financial benefits
* cell phone and laptop
* the opportunity to obtain real experiences while working on international projects in Western and Eastern countries
* training with renowned experts who will closely cooperate with you
* professional career development opportunities for every associate

Czech Speaking Product Data Translators

Title: Czech Speaking Product Data Translators
Salary: Dependent on Experience
Location: United Kingdom, Yorkshire, West Yorkshire, Leeds
Languages: English, Czech
Posted: 23rd May 2012

If you have an impressive grasp of electronic engineering � and a Czech speaker � we have a tailor-made opportunity for your talents at Farnell element14.

Forward-thinking, fast-paced and results driven, we�re an established, global, multi-channel distribution FTSE 250 company, providing electronic and industrial products to millions of engineers and purchasing professionals around the world. And we�d like you to support us by translating product descriptions, technical attribute data and catalogue modules as part of our global team, and in return we will support you in your personal and professional development.

You won�t need a formal product qualification � though if you do, this would be ideal. What you will need, however, is a sound working knowledge of our products, as well as a complete understanding of Microsoft Office. It goes without saying you�ll be an able and accurate translator with a flexible approach and outstanding all-round communication skills. English language skills are also essential.

Full training on our in-house software packages, including STEP, Trados and TMS, will be provided.

If you�d like to be part of our knowledgeable team and work in an environment that thrives on honesty and teamwork, click "Apply" today.

Finnish or Norwegian Market Development Specialists

Title: Finnish or Norwegian Market Development Specialists
Salary: Dependent on Experience
Location: Poland, ma?opolskie, Kraków
Languages: English, Finnish, Norwegian
Posted: 9th May 2012

Market Development Specialists
Must be fluent in English and one of the following languages:
Finnish or Norwegian

Your customer service expertise and foreign language skills are just what we�re looking for at element14 � a well-established, global, multi-channel distribution FTSE 250 company, providing electronic and industrial products to millions of engineers and purchasing professionals around the world.

Join us for an outstanding opportunity for personal and career development. In this fast-growing, fast-paced, open and collaborative environment you will have a unique chance to advance your career � deliver results and your initial role will be just the starting point.

We are one of the first organisations to set up a service centre in Krakow that is solely focused on solutions selling, demonstrating our forward-moving, fast-track attitude. To match this we need highly motivated people who will provide a seamless customer service experience for our clients. Working with the marketing team, your role will involve developing our customer base, identifying openings for solutions selling and ensuring that we maximise our repeat business opportunities. Understanding changeable market conditions, key suppliers and board-level products, you will negotiate winning situations and be able to adapt your approach according to the customer contact.

If you have a background in mentoring or telemarketing team leadership, your skills will also see you manage a team and deliver successful tactical outbound campaigns.

Degree educated with relevant language skills, especially Finnish or Norwegian, as well as demonstrable customer-focused experience, preferably gained in the electronics industry, you will need a clear insight into the target market and its customs. An excellent communicator, you will combine knowledge of solutions selling with strong influencing skills.

In return for your hard work, we will continuously encourage you to bring new ideas to our business and develop your skills and talents. Shape the future of the new centre and we will shape yours.

To find out more and apply, please email your CV in English by clicking "Apply" today

Finnish or Norwegian Business Development Specialists

Title: Finnish or Norwegian Business Development Specialists
Salary: Dependent on Experience
Location: Poland, ma?opolskie, Kraków
Languages: English, Finnish, Norwegian
Posted: 9th May 2012

Business Development Specialists
Must be fluent in English and one of the following languages:
Finnish or Norwegian

Your business development expertise and foreign language skills, especially Finnish or Norwegian, are just what we�re looking for at element14 � a well-established, global, multi-channel distribution FTSE 250 company, providing electronic and industrial products to millions of engineers and purchasing professionals around the world.

Join us for an outstanding opportunity for personal and career development. In this fast-growing, fast-paced, open and collaborative environment you will have a unique chance to advance your career � deliver results and your initial role will be just the starting point.

We are one of the first organisations to set up a service centre in Krakow that is solely focused on solutions selling, demonstrating our forward-moving, fast-track attitude. To match this we need highly motivated people who can rise to the challenge of winning over customers. Working in our vibrant and energetic environment, you�ll liaise with people across our business to extend and develop existing and new customer relationships �identifying opportunities and presenting new solutions to exceed targets and maximise our growth. Understanding changeable market conditions, key suppliers and board-level products, you will negotiate winning situations and be able to adapt your approach according to your audience.

If you also have a background in mentoring or leadership, your skills will see you coaching and developing a team of Business Development Specialists.

As well as demonstrable experience, preferably gained in the electronics industry, you will need a clear insight into the target market culture and its customs. An excellent communicator, you will combine knowledge of consultative sales techniques with strong influencing skills.

In return for your hard work, we will continuously encourage you to bring new ideas to our business and develop your skills and talents. Shape the future of the new centre and we will shape yours.

To find out more and apply, please email your CV in English by clicking "Apply" today

German Speaking Product Data Translators

Title: German Speaking Product Data Translators
Salary: Dependent on Experience
Location: Germany, Bayern, München
Languages: English, German
Posted: 23rd May 2012

If you have an impressive grasp of electronic engineering � and a German speaker � we have a tailor-made opportunity for your talents at Farnell element14.

Forward-thinking, fast-paced and results driven, we�re an established, global, multi-channel distribution FTSE 250 company, providing electronic and industrial products to millions of engineers and purchasing professionals around the world. And we�d like you to support us by translating product descriptions, technical attribute data and catalogue modules as part of our global team, and in return we will support you in your personal and professional development.

You won�t need a formal product qualification � though if you do, this would be ideal. What you will need, however, is a sound working knowledge of our products, as well as a complete understanding of Microsoft Office. It goes without saying you�ll be an able and accurate translator with a flexible approach and outstanding all-round communication skills. English language skills are also essential.

Full training on our in-house software packages, including STEP, Trados and TMS, will be provided.

If you�d like to be part of our knowledgeable team and work in an environment that thrives on honesty and teamwork, click "Apply" today.

Associate Consultant - Fluent in Portuguese

Title: Associate Consultant - Fluent in Portuguese
Salary: OTE 40,000- 90,000 First Year
Location: United Kingdom, London, Central London, SW1H 0HW
Languages: English, Portuguese, Spanish
Posted: 23rd May 2012

Hamlyn Williams is a boutique Executive recruitment consultancy that specialises in placing Corporate Governance, Front Office and Investment Management professionals across the UK, Europe and the Americas. We offer Retained Search, Contingency Search and Interim/Contract recruitment solutions.

Hamlyn Williams has an exciting opportunity to bring on board Associate Consultant�s � Senior Consultants who will be joining one of the fastest growing recruitment firms this year. We have a vision of rapidly expanding the company with expansion plans to have an office in Brazil by Quarter 1 in 2013 and offices in New York, Dubai and South-East Asia at later dates.

Key Responsibilities:-

You will be responsible for supporting the work of the Senior Consultants through research and the gathering of appropriate market intelligence. This will involve taking ownership of roles gained by the Consultants, managing the process and making the placements.

Key Areas of Responsibility:-

� Billing
� Meeting set Key Performance Indicators
� Gathering information
� Developing business
� Retaining customers (clients/candidates)
� Acquiring new customers (clients/candidates)
� Excellent Communication

Activities Overview:-

� KPI activity; sourcing resumes, sending resumes, meetings, screening, adding managers, interviews,
� Offers, etc.
� Workload Planning and organisation
� Systems updates
� Administration
� Information gathering and recording
� Communication with team
� Communication with candidates and clients
� �On the job� training as required
� Conducts candidate sourcing activities as necessary

We are a highly competitive organisation that looks for high performance graduates who thrive in a competitive environment and are results driven. Salary remuneration is highly competitive and usually is a lot higher than other graduate entry type positions, such as Investment Banking or law.

If you are interested in such an opportunity, please click "Apply" today. For further information on careers, please visit our careers page at www.hamlynwilliams.com

Dutch, French and English Speaking Customer Service Representative

Title: Dutch, French and English Speaking Customer Service Representative
Salary: £18500
Location: United Kingdom, London, West London, TW1 1LR
Languages: English, Dutch, French
Posted: 23rd May 2012

Do you have exceptional customer service skills?

Are you fluent in Dutch, French and English?

If you can deliver excellent customer service in Dutch AND French (verbally and in writing) then we have an excellent opportunity for you. In particular, if you have lived, worked or studied in Europe, and have a strong cultural understanding of European countries this would be a distinct advantage.

We are looking for a Customer Service Representative who can build rapport, demonstrate empathy and loves talking to customers. We are currently recruiting for customer service roles representing a well-known brand. We offer excellent training, benefits and opportunities for progression.

Your Challenge:

As a Customer Service Representative you will be the first point of contact for our client�s members. Our focus is to provide members with a first class customer service exceeding their expectations every time!

As a Customer Service Agent you will:

�Receive inbound enquiries on behalf of our client from Europe, Middle East & Africa.
�Respond to members queries in a timely, polite and courteous manner.
�Work to and understand team SLAs and exceed personal KPIs.
�Display understanding and knowledge of the client�s products and services.
�Share information with your team members.
�Handle professionally membership service enquiries, payments and any follow up issues.
�Liaise between members, our client & the team to achieve excellent communication.
�Escalate any customer complaints/issues in a timely and efficient manner.
�Handle written correspondence in a timely and effective manner.
�Provide administrative support to the team.
�Highlight ideas for continuous improvement throughout the business
About You:

�Previous customer service experience
�Excellent written and spoken linguistic ability in Dutch and French as well as English
�A positive, customer focused attitude
�Ability to think on your feet, to multitask and use your own initiative
�Attention to detail
�Well-developed listening skills
�Team player, working towards team goals and supporting other team members
�Flexibility, understanding cultural differences
�Pursues everything with energy and drive, seldom gives up before finishing!
About Us:

arvato are part of Bertelsmann, a global company with more than 100,000 employees in over 50 countries. With a turnover in excess of 15 billion euros and with over 500 subsidiary companies, we are the people who put the X Factor and Apprentice on your television and Dan Brown on your bookshelf. arvato Contact Centres and Loyalty is one of the newest and most exciting parts of this business network and operates in 400 offices worldwide. We work with household names helping them build long-term brand loyalty with customers. A global leader in loyalty services; our value chain encompasses the full range of loyalty services bringing brands to life across every single customer touch-point.

arvato is an Equal Opportunities Employer, Embracing Diversity in the workplace.

Spanish, Italian and English Speaking Customer Service Representative

Title: Spanish, Italian and English Speaking Customer Service Representative
Salary: £18,500
Location: United Kingdom, London, West London, TW1 1LR
Languages: English, Italian, Spanish
Posted: 23rd May 2012

Do you have exceptional customer service skills?

Are you fluent in Spanish, Italian and English?

If you can deliver excellent customer service in Spanish AND Italian (verbally and in writing) then we have an excellent opportunity for you. In particular, if you have lived, worked or studied in Europe, and have a strong cultural understanding of European countries this would be a distinct advantage.

We are looking for a Customer Service Representative who can build rapport, demonstrate empathy and loves talking to customers. We are currently recruiting for customer service roles representing a well-known brand. We offer excellent training, benefits and opportunities for progression.

Your Challenge:

As a Customer Service Representative you will be the first point of contact for our client�s members. Our focus is to provide members with a first class customer service exceeding their expectations every time!

As a Customer Service Agent you will:

�Receive inbound enquiries on behalf of our client from Europe, Middle East & Africa.
�Respond to members queries in a timely, polite and courteous manner.
�Work to and understand team SLAs and exceed personal KPIs.
�Display understanding and knowledge of the client�s products and services.
�Share information with your team members.
�Handle professionally membership service enquiries, payments and any follow up issues.
�Liaise between members, our client & the team to achieve excellent communication.
�Escalate any customer complaints/issues in a timely and efficient manner.
�Handle written correspondence in a timely and effective manner.
�Provide administrative support to the team.
�Highlight ideas for continuous improvement throughout the business
About You:

�Previous customer service experience
�Excellent written and spoken linguistic ability in Spanish and Italian as well as English
�A positive, customer focused attitude
�Ability to think on your feet, to multitask and use your own initiative
�Attention to detail
�Well-developed listening skills
�Team player, working towards team goals and supporting other team members
�Flexibility, understanding cultural differences
�Pursues everything with energy and drive, seldom gives up before finishing!
About Us:

arvato are part of Bertelsmann, a global company with more than 100,000 employees in over 50 countries. With a turnover in excess of 15 billion euros and with over 500 subsidiary companies, we are the people who put the X Factor and Apprentice on your television and Dan Brown on your bookshelf. arvato Contact Centres and Loyalty is one of the newest and most exciting parts of this business network and operates in 400 offices worldwide. We work with household names helping them build long-term brand loyalty with customers. A global leader in loyalty services; our value chain encompasses the full range of loyalty services bringing brands to life across every single customer touch-point.

arvato is an Equal Opportunities Employer, Embracing Diversity in the workplace.

German Speaking Product Data Translators

Title: German Speaking Product Data Translators
Salary: Dependent on Experience
Location: United Kingdom, Yorkshire, West Yorkshire, Leeds
Languages: English, German
Posted: 23rd May 2012

If you have an impressive grasp of electronic engineering � and a German speaker � we have a tailor-made opportunity for your talents at Farnell element14.

Forward-thinking, fast-paced and results driven, we�re an established, global, multi-channel distribution FTSE 250 company, providing electronic and industrial products to millions of engineers and purchasing professionals around the world. And we�d like you to support us by translating product descriptions, technical attribute data and catalogue modules as part of our global team, and in return we will support you in your personal and professional development.

You won�t need a formal product qualification � though if you do, this would be ideal. What you will need, however, is a sound working knowledge of our products, as well as a complete understanding of Microsoft Office. It goes without saying you�ll be an able and accurate translator with a flexible approach and outstanding all-round communication skills. English language skills are also essential.

Full training on our in-house software packages, including STEP, Trados and TMS, will be provided.

All positions will be based in Leeds although there is a possibility German speakers could be based in Munich.

If you�d like to be part of our knowledgeable team and work in an environment that thrives on honesty and teamwork, click "Apply" today.

Sachbearbeiter(in) Buchhaltung/Rechnungsprüfung, englisch, französisch und deutsch

Title: Sachbearbeiter(in) Buchhaltung/Rechnungsprüfung, englisch, französisch und deutsch
Salary: keine Angaben
Location: Germany, Rheinland-Pfalz, 55576 Sprendlingen
Languages: English, French, German
Posted: 9th May 2012

Steigen Sie bei uns ein!

Als führendes Unternehmen am wachsenden internationalen Reisemobilmarkt hat sich die Eura Mobil Gruppe eine starke Position erarbeitet. Mit den Marken Eura Mobil und Karmann-Mobil decken wir das gesamte Spektrum moderner und qualitativ hochwertiger Reisemobile ab.

Wir suchen zum nächstmöglichen Zeitpunkt:

Sachbearbeiter(in) Buchhaltung/Rechnungsprüfung

In unserem Buchhaltungsteam erwarten Sie anspruchsvolle und vielseitige Aufgaben. Ihr kaufmännischer Berufsabschluss und Ihre Fremdsprachenkenntnisse qualifizieren Sie für die Buchhaltung wie auch die Rechnungsprüfung und die Kommunikation und Koordinierung mit unserer französischen Zentrale. Für unsere Kunden und Lieferanten im In- und Ausland sind Sie kompetente(r) Ansprechpartner(in) in allen Fragen des Rechnungswesens. Des Weiteren gehört die Pflege der Stammdaten unserer Kunden und Lieferanten zu Ihrem Aufgabengebiet.

Sie passen am besten zu uns, wenn Sie
� einen Abschluss als Bilanz- oder Finanzbuchhalter(in) besitzen,
� sich auf Berufserfahrung im Bereich der Buchhaltung stützen können,
� sehr gute Französisch- und gute Englischkenntnisse in Wort und Schrift mitbringen,
� freundliches und kundenorientiertes Verhalten zu Ihren Stärken zählen,
� gewissenhafte und termingerechte Aufgabenerfüllung für selbstverständlich halten,
� Freude an der Arbeit im Team haben.

Wenn Sie an der o.g. Position interessiert sind, senden Sie uns bitte Ihre vollständigen Bewerbungsunterlagen mit Angabe Ihrer Gehaltsvorstellungen und Ihres frühestmöglichen Eintrittstermins.

French Speaking Product Data Translators

Title: French Speaking Product Data Translators
Salary: Dependent on Experience
Location: United Kingdom, Yorkshire, West Yorkshire, Leeds
Languages: English, French
Posted: 23rd May 2012

If you have an impressive grasp of electronic engineering � and a French speaker � we have a tailor-made opportunity for your talents at Farnell element14.

Forward-thinking, fast-paced and results driven, we�re an established, global, multi-channel distribution FTSE 250 company, providing electronic and industrial products to millions of engineers and purchasing professionals around the world. And we�d like you to support us by translating product descriptions, technical attribute data and catalogue modules as part of our global team, and in return we will support you in your personal and professional development.

You won�t need a formal product qualification � though if you do, this would be ideal. What you will need, however, is a sound working knowledge of our products, as well as a complete understanding of Microsoft Office. It goes without saying you�ll be an able and accurate translator with a flexible approach and outstanding all-round communication skills. English language skills are also essential.

Full training on our in-house software packages, including STEP, Trados and TMS, will be provided.

All positions will be based in Leeds although there is a possibility French speakers could be based in Lyon.

If you�d like to be part of our knowledgeable team and work in an environment that thrives on honesty and teamwork, click "Apply" today.

Turkish & English Speaking Customer Service Representative

Title: Turkish & English Speaking Customer Service Representative
Salary: Dependant on Experience
Location: France, Ile de France, Paris, Paris
Languages: English, Turkish
Posted: 9th May 2012

Customer Service Representative (EN/Turkish)
Customer Relations Department

Office: Paris

Wargaming.net is looking to immediately hire bi-lingual Turkish/English Support Services Representatives for its new Paris office.

Type of contract: permanent

Main Responsibilities:

� Respond to customer inquiries in an engaged, professional and timely manner through various contact channels both verbally and in writing.
� Resolve game, account and technical support issues with a superb attention to detail while ensuring the support experience is a positive one.
� Gather information and provide regular feedback about common issues to our development team to help improve both our games and services.
� Investigate and action cheating behavior and other TOS violations.
� Take part in the creation, active review and improvement of service policies and procedures to constantly improve and evolve our service while focusing on the customer experience.
� Keep yourself pro-actively up to date with new content and product releases through self-guided e-learning as well as provided training.
� Engage in open sharing of best practices and peer coaching to ensure constant improvement of the service provided to our customers.
Additional Responsibilities may include:
� Ad hoc translations of service articles and game related materials
� Participation in live events and conventions interfacing with our player community
� Stay in touch and engage with our player base by sharing tasks with our community team
� Other tasks as required

Requirements:

� Excellent written and verbal communication skills in English & Turkish
� Minimum 2 years of customer service experience
� Ability and willingness to work alternating shifts and weekends as required by the business
� Quick thinking and creative problem solving skills
� Passion for PC / video games and the ability to understand and emphasize with the unique needs and passions of our player community.
� Being enthusiastic about providing outstanding customer service and ability to maintain a positive and professional attitude in all interactions
� Team player with a high level of self-organization and collaborative personality
� Expert knowledge of Microsoft Office applications, particularly Excel and Word

Pluses:

� Additional language skills, particularly: German, Polish, French, Spanish or Czech
� Experience working in multilingual & multicultural environments
� Experience with online-based task tracking systems
� Detail knowledge of and passion for World of Tanks
� Familiarity with the online gaming industry

Wargaming is an internationally operating company with offices in Belarus, France, Germany and the United States, our official office language is English.

All application forms need to include a cover letter and curriculum vitae in English please send by clicking apply.

Please also make sure to indicate in your email's subject line which position you are applying for.
Only applications with all required information in English can be considered and processed.

French speaking IT Support Analyst

Title: French speaking IT Support Analyst
Salary: up to £24K - Dependant Upon Experience
Location: United Kingdom, East Midlands, Nottinghamshire, Nottinghamshire
Languages: English, French
Posted: 2nd May 2012

An excellent opportunity exists for a French speaking IT Support Analyst to join a small and dedicated IT team in providing an exceptional level of service to a wide variety of users. The role is with the UK�s largest sports Retailer, who is undergoing fast expansion into Europe.

The primary responsibility of the IT Support Analyst is to handle calls to the IT Support Desk, providing support by answering queries over the telephone, via email and Sharepoint. The department's customers consist of retail branches throughout the UK and Europe, warehouse and Head Office personnel as well as home users and remote offices. You will be supporting a broad range of systems, including EPOS terminals and related hardware, desktop/laptop hardware, handheld scanners, Cisco networking equipment and back office systems. You will take ownership of all calls and problems reported to you, ensuring they are resolved within SLAs and escalated where necessary.

Other day to day duties include proactive system checks, Active Directory and server administration, account maintenance, and system documentation. There will also be plenty of opportunities to assist in project work which often involves implementing bleeding edge new technologies.

Team/Department Information

The IT department consists of five teams, Support Desk, Workshop, Networks, Development and Systems. The Support Desk is currently made up of 10 members and provides support from 0700 - 2300 weekdays, 0700 - 2000 Saturdays and 0900 - 1900 Sundays. Therefore the role requires shift work, involving approximately 1 in 5 weekends. Your working day will be a 9 hour shift.
We pride ourselves on being a dynamic and responsive group of professionals who will endeavor to overcome any problems presented, utilizing any and all resources and technologies at our disposal. You will not find your typical IT or Support desk environment here!

Key Accountabilities

� Attempt to fix issues first time, if the issue has to be escalated maintain ownership of the problem
� Ensure all queries raised to the helpdesk are resolved in a timely and professional manner
� Assist with the development and administration of IT technologies and communication systems
� Assist systems, Development, Networks Support Specialists and office staff as required

Essential experience & skills (You must have all of these skills)

� You *MUST* be able to converse fluently in French & English
� 2 + years in a Windows support / helpdesk role
� Thorough understanding of Windows XP and Windows 7
� Show a keen desire to learn new technologies
� Natural problem solver

Desirable experience and skills (Not essential but beneficial to your application)

� Office 2003 & 2010
� Basic understanding of Networks (TCPIP, WAN, LAN, ADSL,VPN)
� Experience administering Active Directory 2008
� Experience working with Windows Server 2003 or 2008 R2
� SQL query writing against Oracle or MS SQL databases
� Reporting Services 2008
� Any programming knowledge � VBA, C#, ASP.net etc�
� Exposure to Microsoft Exchange, MOM, SMS�
� Troubleshooting Cisco switches and routers & access points remotely
� Citrix Xenapp 6.0 support or Remote Desktop Services 2008 R2
� Sharepoint 2010 Exposure (workflows & administration BIG advantage)

Personal Attributes & Skills

� Integrity and Honesty
� Flexible approach
� Open and respectful with others
� Willing to take on big challenges
� Passion for technology
� Accountable for commitment, results and quality
� Confidant and friendly over the telephone and in person

Qualifications (Not essential but beneficial to your application)

� Bachelor's Degree or equivalent work experience
� Technical certifications an advantage (A+, N+, MCPs)

Special requirements/Additional Information e.g. Language Skills

� Full UK Driving License
� The ability to converse in another European language such as Flemish, Dutch, Spanish, Portuguese or German a BIG advantage

In Return We Can Offer You

� A competitive salary
� An industry beating bonus scheme that has recently been reported in our newspapers
� Staff Discount
� Excellent opportunities for progression and development within the IT team

Sports Direct is the UK�s leading sports retailer by revenue and operating profit, and the owner of a significant number of internationally recognised sports and leisure brands. Sports Direct is also a Top 10 Global Sports Retailer. The Group has retail interests outside the UK including; Belgium, Holland, Luxembourg, Slovenia, Cyprus and Republic of Ireland and has a flexible approach to entry into new markets.

Sports Direct is an Equal Opportunities Employer

Chinese (Cantonese or Mandarin) Speaking Product Data Translators

Title: Chinese (Cantonese or Mandarin) Speaking Product Data Translators
Salary: Dependent on Experience
Location: United Kingdom, Yorkshire, West Yorkshire, Leeds
Languages: English, Cantonese, Mandarin
Posted: 23rd May 2012

If you have an impressive grasp of electronic engineering � and a Cantonese or Mandarin speaker � we have a tailor-made opportunity for your talents at Farnell element14.

Forward-thinking, fast-paced and results driven, we�re an established, global, multi-channel distribution FTSE 250 company, providing electronic and industrial products to millions of engineers and purchasing professionals around the world. And we�d like you to support us by translating product descriptions, technical attribute data and catalogue modules as part of our global team, and in return we will support you in your personal and professional development.

You won�t need a formal product qualification � though if you do, this would be ideal. What you will need, however, is a sound working knowledge of our products, as well as a complete understanding of Microsoft Office. It goes without saying you�ll be an able and accurate translator with a flexible approach and outstanding all-round communication skills. English language skills are also essential.

Full training on our in-house software packages, including STEP, Trados and TMS, will be provided.

If you�d like to be part of our knowledgeable team and work in an environment that thrives on honesty and teamwork, click "Apply" today.

Italian Speaking Product Data Translators

Title: Italian Speaking Product Data Translators
Salary: Dependent on Experience
Location: United Kingdom, Yorkshire, West Yorkshire, Leeds
Languages: English, Italian
Posted: 23rd May 2012

If you have an impressive grasp of electronic engineering � and a Italian speaker � we have a tailor-made opportunity for your talents at Farnell element14.

Forward-thinking, fast-paced and results driven, we�re an established, global, multi-channel distribution FTSE 250 company, providing electronic and industrial products to millions of engineers and purchasing professionals around the world. And we�d like you to support us by translating product descriptions, technical attribute data and catalogue modules as part of our global team, and in return we will support you in your personal and professional development.

You won�t need a formal product qualification � though if you do, this would be ideal. What you will need, however, is a sound working knowledge of our products, as well as a complete understanding of Microsoft Office. It goes without saying you�ll be an able and accurate translator with a flexible approach and outstanding all-round communication skills. English language skills are also essential.

Full training on our in-house software packages, including STEP, Trados and TMS, will be provided.

If you�d like to be part of our knowledgeable team and work in an environment that thrives on honesty and teamwork, click "Apply" today.

English Tutor Needed in Aberdeen

Title: English Tutor Needed in Aberdeen
Salary: per hour
Location: United Kingdom, Scotland, Aberdeenshire
Languages: English
Posted: 23rd May 2012

We are an international language training company offering private language classes throughout the country . Our clients, either individuals or companies, typically look for tailor made training at their homes or offices. They always tell us their training needs before they book with us and it is our job to recruit the best possible tutor - we hope it is you!

Currently, we are urgently seeking an English language trainer for one of our clients in Dyce, Aberdeen. Course details are:

Course: English Language Lessons (vocabulary used in daily conversations)
Length of Course: 2 hours per lesson only
Schedule: Friday mornings
Client: one adult
Start date: as soon as possible
Pay: negotiable; will be discussed in the phone interview

Compensation is negotiable depending on qualifications and experience. We are also happy to discuss travel costs. We require very little administration or paperwork from you.

In order to be eligible for this position, you should have a high written and oral language level and/or have a language degree and at least two years experience in teaching. You will also be required a visa/work permit if you are not a citizen.

Candidates who do not match these criteria will not be considered in the recruitment process. We offer freelance part time positions, and cannot sponsor any visa.

While we are looking specifically for tutors for our client (as specified above), we generally seek instructors across the state (especially, but not exclusively for our 5 main languages: English, Spanish, French, German, and Italian). Please feel free to apply (and/or encourage colleagues to apply) even if you cannot take on this particular position.

If you think you are the right teacher for this position please send your resume and references.

We look forward to hearing from you!

Swedish Speaking Product Data Translators

Title: Swedish Speaking Product Data Translators
Salary: Dependent on Experience
Location: United Kingdom, Yorkshire, West Yorkshire, Leeds
Languages: English, Swedish
Posted: 23rd May 2012

If you have an impressive grasp of electronic engineering � and a Swedish speaker � we have a tailor-made opportunity for your talents at Farnell element14.

Forward-thinking, fast-paced and results driven, we�re an established, global, multi-channel distribution FTSE 250 company, providing electronic and industrial products to millions of engineers and purchasing professionals around the world. And we�d like you to support us by translating product descriptions, technical attribute data and catalogue modules as part of our global team, and in return we will support you in your personal and professional development.

You won�t need a formal product qualification � though if you do, this would be ideal. What you will need, however, is a sound working knowledge of our products, as well as a complete understanding of Microsoft Office. It goes without saying you�ll be an able and accurate translator with a flexible approach and outstanding all-round communication skills. English language skills are also essential.

Full training on our in-house software packages, including STEP, Trados and TMS, will be provided.

If you�d like to be part of our knowledgeable team and work in an environment that thrives on honesty and teamwork, click "Apply" today.

Customer Care Consultants with Italian

Title: Customer Care Consultants with Italian
Salary: 18,000 Euro Gross a year
Location: Spain, Madrid, 28232 - Las Rozas (Madrid)
Languages: English, Italian
Posted: 15th May 2012

For our Business Process Outsourcing Company based in Las Rozas we are looking for Enquiries & Lead Generation Consultants and Customer Retention Consultants.

Responsibilities:

- Dedicated single point of contact for the targeted customers. Regular proactive contact through customers preferred medium including social media channels. The agent will act as a coordinator of all aspects of the customer�s needs
- Demonstrate strong emotional intelligence skills leading to effective call control
- Accurate logging of all contacts and following up on action plans using a case management system
- Provide generic and specific information on the product/ its technology, characteristics, price, infrastructure
- Logical approach to problem resolution, gathers facts, takes corrective action, escalates problem at the appropriate stage, ability to work on own initiative to follow up and resolve service requests raised by customer, maintaining professionalism at all times whilst working within strict service level criteria
- Handling all customer complaints regarding the sales process
- Handling fleet enquiries
- Promotion of GME brand through utilisation of trade-up opportunities
- Effective warm transfers of customers to Retailers in order to maximise lead generation opportunities
- Create first class leads that can be converted into sales by the Retailer network
- Assist in the internet sales process task resolution
- Where necessary liaising with business partners - i.e. GME brand retailers, field managers and internal departments to develop service request resolutions & action plans

Requirements:

-1-3 years of work experience in customer facing role
-Native language (oral and written) � Italian
-Intermediate-up level of English (understanding trainings/meetings delivered in English)
-Ability to type a minimum of 30 words per minute with 90% accuracy
-Customer service experience and excellence � enjoys direct contact with customers by phone and displays diplomacy
-Ability to work under pressure and deal with a customer in demanding situations
-Learn quickly in a changing environment, use own initiative and make decisions, ability to prioritize and manage own workload
-Excellent written and verbal communication skills in native language, calm and methodical approach
-Lead Generation maximization � enjoys promotion of opportunities to customers, recognizes trade-up opportunities, ability to promote the brand to customers
-Ability to develop empathy and trust with the customer in order to resolve their concerns and effectively demonstrate conflict resolution

Nice to have:
- a valid driving license

What we offer:
- salary 18k gross a year
- company benefits like life insurance, accident insurance
- working hours: 39 hours a week From Monday to Friday
- relocation assistance

Internship � Online Marketing � trivago UK & Ireland

Title: Internship � Online Marketing � trivago UK & Ireland
Salary: Excellent
Location: Germany, Nordrhein-Westfalen, Düsseldorf
Languages: English
Posted: 8th May 2012

trivago is the world�s no. 1 hotel search. With trivago, travellers always find the ideal hotel for the best rate. On www.trivago.co.uk travellers are able to compare prices side-by-side from hotel booking portals such as Expedia, Booking.com and Olotels.com for over 500,000 hotels worldwide � trivago is google for hotels.

The trivago team in Dusseldorf, Germany, includes over 100 employees from more than 20 countries. If you want to be part of a dynamic team and take part in the development of a unique company, trivago is the right place for you. You will develop your skills quickly in a self-driven atmosphere where individual success becomes immediately tangible. You will gather valuable insight across various departments within the company and gain access to cross-functional opportunities in the future.

Internship � Online Marketing � trivago UK & Ireland

As an Online Marketing Intern, you will be developing our UK and Ireland platform by directly supporting several key areas of Online Marketing. Your goals are to attract more visitors to the website and to increase the profile of trivago. After a short training phase, you will start executing individual projects as a part of the trivago team. You will play a central and active role in all online marketing related matters and a mentor will be at your side to answer all your questions and give you regular feedback.

Your tasks:

 Content management: Ensuring that high quality content is generated on the platform
 Website updates: Translation of new features and testing of the website
 Market research projects for both markets
 Assist in all online marketing channels across the UK & Ireland, including email marketing, social media and PR.
 Search engine optimisation: Optimize onsite content, write guest blogs and assist with all SEO
requirements.

Your profile:

 You are a student (or a recent graduate) of Business, Marketing or similar at Bachelor level or higher
 You speak English perfectly
 Excellent editorial skills. Ability to write engagingly and convincingly for the web
 You are willing to live and work in Düsseldorf (Germany)
 You are familiar with the MS Office package
 You are able to work in different projects simultaneously in a very dynamic environment
 You are creative and use your own initiative

What we can offer:

 Flat hierarchies and short decision paths
 A pleasant working environment within a young and international team
 Experiences in an innovative, rapidly growing company
 Wide range of experiences through project- and teamwork
 Flexible working hours
 Attractive remuneration and career opportunities
 According to preferences e.g. fresh fruits, beer, sports, Yoga or parties

French Installation Co-Ordinator

Title: French Installation Co-Ordinator
Salary: £18,000
Location: United Kingdom, Yorkshire, West Yorkshire, BD20 3PP
Languages: English, French
Posted: 8th May 2012

We are looking for a replacement to join our Installation team based at Steeton, the successful applicant must be able to speak French and English to a native level, also any other European languages would be an advantage.

The role involves-

�Answering the phone and dealing with customer queries in order to provide excellent customer service
�Liaising with French customers and Engineers to arrange the installation of their Stairlift
�Ensuring that all installations run smoothly and efficiently
�Liaising daily with the Acorn Engineers to arrange appointments and accommodation etc
�Inputting data on to customers records to ensure that customer records are kept up to date at all times.
�Carrying out general administration duties to ensure smooth and efficient running of Installation team.

Skills and experience required-

�Excellent written and verbal communication
�Previous office / administration experience would be an advantage
�Experience of working in a customer service orientated environment is essential
�Excellent computer skills

Customer Service Agents (m/f) for Scandinavian Business Customers (B2B)

Title: Customer Service Agents (m/f) for Scandinavian Business Customers (B2B)
Salary: Dependent on Experience
Location: Germany, Nordrhein-Westfalen, 48155 Münster
Languages: English, Danish, Swedish
Posted: 22nd May 2012

Customer Service Agents (m/f) for Scandinavian Business Customers (B2B)
-, Full Time, Limited, Customer Service, Call Center
arvato direct services Münster GmbH, Münster, North-Rhine/Westphalia

Your challenge:

Support of Scandinavian business customers (B2B) for inquiries about their contracts, account administration and general support.

- Support of business customers via phone and email (inbound and outbound)
- Operation of all functions of customized computer systems (telephone systems, databases, etc.)
- Acquisition and maintenance of customer data and transaction data
- Acquiring of comprehensive knowledge about products and processes
- Some technical affinity desirable

Your profile:

- Excellent language skills (Swedish or Danish) in both speaking and writing
- English skills necessary
- Service-oriented, patient and friendly manner
- Professional communication skills and accordant soft skills (business customer oriented)
- Good pc skills (usage of web-based tools and MS-Office)
- Sufficient typing skills

About us:

arvato is an internationally networked outsourcing providers. More than 65,000 employees design and implement bespoke solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media.

Submit application to:

arvato direct services Münster GmbH
Human Resources
Volker Davids
Höltenweg 33
48155 Münster

bewerben-arvato-ms@bertelsmann.de

For more information, please visit our website:

http://www.arvato-customer-services.de

Videogame Tester - Hungarian

Title: Videogame Tester - Hungarian
Salary: competitive
Location: Spain, Madrid
Languages: English, Hungarian
Posted: 1st May 2012

Role�s Main Purpose

As a Videogames Tester, your role will have 1 of 2 main purposes:

1. LT Testing - Check linguistic quality of the localised products in-line with EA procedures and requirements prior to being certified by EA�s Certification group.

Or

2. Certification Testing - To perform prescribed testing tasks within an assigned Certification team, helping to ensure that all EA products, both software and documentation, meet all necessary EA, 1st party and quality standards before release.

The specific role you will be given at EA will depend on your skill-set and Electronic Arts� needs at the time of hire.

Key Duties and Responsibilities

� Proactively complete assigned tasks accurately and thoroughly, and within a specified timeframe in order to detect (and subsequently report on a daily basis) bugs, software flaws and/or design issues;
� Ensure that no guideline-related bug, flaw or issue remains in the signed-off product and report them as early as possible;
� Proactively seek to improve knowledge of testing procedures and where applicable, related equipment;
� Ensure correct write-up (in English) of bugs, flaws and issues, and in LT, propose corrections to facilitate fixes;
� Inform Leads and Senior Testers of any issue that may slow down, stop - or improve - testing progress as early as possible;
� Maintain strong teamwork;
� Adhere to EA security procedures; take responsibility for equipment and software security; each individual is responsible for the security of any hardware or software that is in their possession;
� Communicate pertinent information to other team members;
� Work to achieve group targets as published in the Key Performance Indicators.

Special Considerations

� EA�s European Shared Service Centre for Testing & Certification is a dynamic area where there are peak periods of activity (May to December) and therefore the work load and the make-up of teams will vary.

� Although candidates will be required to work a 40 hour week, they must be flexible in terms of actual working hours and be available for weekend work when necessary.

Skills and Knowledge Required

� Candidates must be at least 18 years old;
� Fluency (written & verbal) in Hungarian language � or educated to University degree level in the required language;
� Fluency in English � Excellent verbal and written communication skills is a must have;
� Genuine interest and knowledge of videogames;
� Very good knowledge in cultural areas related to EA video games;
� Good knowledge of Microsoft Windows environment;
� Demonstrable knowledge of video game platforms - PC, Consoles (such as PS2, PS3, Xbox 360, Nintendo DS, PSP, etc.) and related software;
� Demonstrate an organized, structured approach to testing task with eye for detail;
� Self-starting, proactive attitude and ability to work independently;
� Ability to identify and resolve problems effectively.

Beneficial Experience

� Experience of software testing in a Localisation, QA (Quality Assurance), Customer Service or CQC environment within a video game publisher/ developer/ localisation agency is highly beneficial but not mandatory.
� Working in a multi-site/cultural team.

Behaviours/ Competencies

� Organised, self-starting, proactive, customer focused, teamwork oriented
� Ability to work under pressure when necessary, and to deadline;
� Demonstrable ability to communicate in a clear and concise way;
� Problem-solving and troubleshooting skills;
� Attention to detail and methodical working practices.

N.B.: when you click apply, you will be directed to EA's careers site, where you will have to complete the application process.

If you do not do this your application will not reach EA's recruitment team.

Online Marketing Assistant � trivago UK & Ireland

Title: Online Marketing Assistant � trivago UK & Ireland
Salary: Excellent
Location: Germany, Nordrhein-Westfalen, Düsseldorf
Languages: English
Posted: 8th May 2012

trivago is the world�s no. 1 hotel search. With trivago, travellers always find the ideal hotel for the best rate. On www.trivago.co.uk travellers are able to compare prices side-by-side from hotel booking portals such as Expedia, Booking.com and Olotels.com for over 500,000 hotels worldwide � trivago is google for hotels.

The trivago team in Dusseldorf, Germany, includes over 100 employees from more than 20 countries. If you want to be part of a dynamic team and take part in the development of a unique company, trivago is the right place for you. You will develop your skills quickly in a self-driven atmosphere where individual success becomes immediately tangible. You will gather valuable insight across various departments within the company and gain access to cross-functional opportunities in the future.

As an Online Marketing Assistant, you will be developing our UK and Ireland platform by directly supporting several key areas of Online Marketing. Your goals are to attract more visitors to the website and to increase the profile of trivago. After a short training phase, you will start executing individual projects as a part of the trivago team. You will play a central and active role in all online marketing related matters and a mentor will be at your side to answer all your questions and give you regular feedback.

Your tasks:

 Content management: Ensuring that high quality content is generated on the platform
 Website updates: Translation of new features and testing of the website
 Market research projects for both markets
 Assist in all online marketing channels across the UK & Ireland, including email marketing, social media and PR.
 Search engine optimisation: Optimize onsite content, write guest blogs and assist with all SEO
requirements

Your profile:

 You have experience within an online marketing role preferably within the travel industry.
 You are a graduate of Business, Marketing or similar at Bachelor level or higher
 You speak English perfectly
 Excellent editorial skills. Ability to write engagingly and convincingly for the web
 You are willing to live and work in Düsseldorf (Germany)
 You are familiar with the MS Office package
 You are able to work in different projects simultaneously in a very dynamic environment
 You are creative and use your own initiative

What we can offer:

 Flat hierarchies and short decision paths
 A pleasant working environment within a young and international team
 Experiences in an innovative, rapidly growing company
 Wide range of experiences through project- and teamwork
 Flexible working hours
 Attractive remuneration and career opportunities
 According to preferences e.g. fresh fruits, beer, sports, Yoga or parties

Online Marketing Assistant � trivago UK & Ireland

To apply online and find out more about trivago, please visit our "Jobs" section of the homepage.

Internship � Hotel Relations � trivago UK and Ireland

Title: Internship � Hotel Relations � trivago UK and Ireland
Salary: Excellent
Location: Germany, Nordrhein-Westfalen, Düsseldorf
Languages: English
Posted: 8th May 2012

trivago is the world�s no. 1 hotel search. With trivago, travellers always find the ideal hotel for the best rate. On www.trivago.co.uk travellers are able to compare prices side-by-side from hotel booking portals such as Expedia, Booking.com and Olotels.com for over 500,000 hotels worldwide � trivago is google for hotels.

The trivago team in Dusseldorf, Germany, includes over 100 employees from more than 20 countries. If you want to be part of a dynamic team and take part in the development of a unique company, trivago is the right place for you. You will develop your skills quickly in a self-driven atmosphere where individual success becomes immediately tangible. You will gather valuable insight across various departments within the company and gain access to cross-functional opportunities in the future.

As an Hotel Relations Intern you will be the key point of contact for all UK & Irish hoteliers. Your goal is to both improve the communications between trivago and current hoteliers and focus on building new relationships across the UK and Ireland. You will play a central and active role in all hotel relation related matters and a mentor will be at your side to answer all your questions and give you regular feedback.

Your tasks:

 Telephone and email assistance for hoteliers on the professional portal trivago Hotelier
(http://hotelier.trivago.co.uk)
 Development of registered hoteliers and hotel chains
 Creation of presentations
 Management of content for hoteliers on Facebook and Twitter

Your profile:

 You are a student (or a recent graduate) of Business, Marketing or similar at Bachelor level or higher
 You speak English perfectly
 Excellent editorial skills. Ability to write engagingly and convincingly for the web
 You are willing to live and work in Düsseldorf (Germany)
 You are familiar with the MS Office package
 You are able to work in different projects simultaneously in a very dynamic environment
 You are interested in the hotelier market and online distribution
 You are very interested in new media
 You are willing to learn, able to analyse situations and work independently
 You are an excellent communicator

What we can offer:

 Flat hierarchies and short decision paths
 A pleasant working environment within a young and international team
 Experiences in an innovative, rapidly growing company
 Wide range of experiences through project- and teamwork
 Flexible working hours
 Attractive remuneration and career opportunities
 According to preferences e.g. fresh fruits, beer, sports, Yoga or parties

Internship � Hotel Relations � trivago UK and Ireland

Platform

Duration of the internship: at least 4 months, maximum 6 months

To apply online and find out more about trivago, please visit our "Jobs" section of the homepage.

German teacher needed in Stouffville, ON

Title: German teacher needed in Stouffville, ON
Salary: per hour
Location: Canada, Ontario, Toronto, Stouffville, ON
Languages: English, German
Posted: 8th May 2012

We are an international language training company offering private language classes throughout the country . Our clients, either individuals or companies, typically look for tailor made training at their homes or offices. They always tell us their training needs before they book with us and it is our job to recruit the best possible tutor - we hope it is you!

Currently, we are urgently seeking a German language trainer for one of our clients in Stouffville. Course details are:

Course: German Language Lessons (vocabulary used in daily conversations)
Length of Course: 2 hours per lesson only
Schedule: twice a week
Client: one adult
Start date: as soon as possible
Pay: negotiable; will be discussed in the phone interview

Compensation is negotiable depending on qualifications and experience. We are also happy to discuss travel costs. We require very little administration or paperwork from you.

In order to be eligible for this position, you should have a high written and oral language level and/or have a language degree and at least two years experience in teaching. You will also be required a visa/work permit if you are not a citizen.

Candidates who do not match these criteria will not be considered in the recruitment process. We offer freelance part time positions, and cannot sponsor any visa.

While we are looking specifically for tutors for our client (as specified above), we generally seek instructors across the state (especially, but not exclusively for our 5 main languages: English, Spanish, French, German, and Italian). Please feel free to apply (and/or encourage colleagues to apply) even if you cannot take on this particular position.

If you think you are the right teacher for this position please send your resume and references.

We look forward to hearing from you!

Travel Agent French Speaker

Title: Travel Agent French Speaker
Salary: do negocjacji
Location: Poland, ma?opolskie, Kraków, 30-150 Kraków
Languages: English, French
Posted: 8th May 2012

Work for travel, travel at work!

Serco improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defense. Our private sector customers are industry-leading organizations in a wide variety of markets. We have nearly 50 years' experience of helping our customers achieve their goals. Our approach has made us one of the world's leading service companies and our vision is to be the world's greatest.

Due to the growth of our Serco in Kraków we are looking for multilingual, motivated individuals who have the drive to succeed in a fast growing industry.
Currently we are looking for:

Travel Agent
French Speaker
Ref. no: TLJ/TA/052012
Kraków

We expect:
- Excellent written and oral skills of one of the following languages: French.
- Good command of English language.
- Exquisite customer care and courteous attitude.
- Confident, flexible and result oriented.
- Positive, enthusiastic and proactive.
- Interpersonal and team building skills.

We offer:
- Great development opportunities in a brand new organization which is growing at a very fast pace.
- Working in an international and multicultural environment.
- Pleasant working atmosphere, within a value driven culture.
- Attractive employment conditions.

Please include the Reference number and the following clause: "In accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883, I hereby authorize Serco Sp. z o. o. to process my personal data included in my job application for the needs of the recruitment process"

Travel Agent German Speaker

Title: Travel Agent German Speaker
Salary: do negocjacji
Location: Poland, ma?opolskie, Kraków, 30-150 Kraków
Languages: English, German
Posted: 8th May 2012

Work for travel, travel at work!

Serco improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defense. Our private sector customers are industry-leading organizations in a wide variety of markets. We have nearly 50 years' experience of helping our customers achieve their goals. Our approach has made us one of the world's leading service companies and our vision is to be the world's greatest.

Due to the growth of our Serco in Kraków we are looking for multilingual, motivated individuals who have the drive to succeed in a fast growing industry.
Currently we are looking for:

Travel Agent
German Speaker
Ref. no: TLJ/TA/052012
Kraków

We expect:
- Excellent written and oral skills of one of the following languages: German.
- Good command of English language.
- Exquisite customer care and courteous attitude.
- Confident, flexible and result oriented.
- Positive, enthusiastic and proactive.
- Interpersonal and team building skills.

We offer:
- Great development opportunities in a brand new organization which is growing at a very fast pace.
- Working in an international and multicultural environment.
- Pleasant working atmosphere, within a value driven culture.
- Attractive employment conditions.

Please include the Reference number and the following clause: "In accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883, I hereby authorize Serco Sp. z o. o. to process my personal data included in my job application for the needs of the recruitment process"

Videogame Tester - French

Title: Videogame Tester - French
Salary: competitive
Location: Spain, Madrid
Languages: English, French
Posted: 1st May 2012

As a Videogames Tester, your role will have 1 of 2 main purposes:

1. LT Testing - Check linguistic quality of the localised products in-line with EA procedures and requirements prior to being certified by EA�s Certification group.

Or

2. Certification Testing - To perform prescribed testing tasks within an assigned Certification team, helping to ensure that all EA products, both software and documentation, meet all necessary EA, 1st party and quality standards before release.

The specific role you will be given at EA will depend on your skill-set and Electronic Arts� needs at the time of hire.

Key Duties and Responsibilities

� Proactively complete assigned tasks accurately and thoroughly, and within a specified timeframe in order to detect (and subsequently report on a daily basis) bugs, software flaws and/or design issues;
� Ensure that no guideline-related bug, flaw or issue remains in the signed-off product and report them as early as possible;
� Proactively seek to improve knowledge of testing procedures and where applicable, related equipment;
� Ensure correct write-up (in English) of bugs, flaws and issues, and in LT, propose corrections to facilitate fixes;
� Inform Leads and Senior Testers of any issue that may slow down, stop - or improve - testing progress as early as possible;
� Maintain strong teamwork;
� Adhere to EA security procedures; take responsibility for equipment and software security; each individual is responsible for the security of any hardware or software that is in their possession;
� Communicate pertinent information to other team members;
� Work to achieve group targets as published in the Key Performance Indicators.

Special Considerations

� EA�s European Shared Service Centre for Testing & Certification is a dynamic area where there are peak periods of activity (May to December) and therefore the work load and the make-up of teams will vary.

� Although candidates will be required to work a 40 hour week, they must be flexible in terms of actual working hours and be available for weekend work when necessary.

Skills and Knowledge Required

� Candidates must be at least 18 years old;
� Fluency (written & verbal) in French language � or educated to University degree level in the required language;
� Fluency in English � Excellent verbal and written communication skills is a must have;
� Genuine interest and knowledge of videogames;
� Very good knowledge in cultural areas related to EA video games;
� Good knowledge of Microsoft Windows environment;
� Demonstrable knowledge of video game platforms - PC, Consoles (such as PS2, PS3, Xbox 360, Nintendo DS, PSP, etc.) and related software;
� Demonstrate an organized, structured approach to testing task with eye for detail;
� Self-starting, proactive attitude and ability to work independently;
� Ability to identify and resolve problems effectively.

Beneficial Experience

� Experience of software testing in a Localisation, QA (Quality Assurance), Customer Service or CQC environment within a video game publisher/ developer/ localisation agency is highly beneficial but not mandatory.
� Working in a multi-site/cultural team.

Behaviours/ Competencies

� Organised, self-starting, proactive, customer focused, teamwork oriented
� Ability to work under pressure when necessary, and to deadline;
� Demonstrable ability to communicate in a clear and concise way;
� Problem-solving and troubleshooting skills;
� Attention to detail and methodical working practices.

N.B.: when you click apply, you will be directed to EA's careers site, where you will have to complete the application process.

If you do not do this your application will not reach EA's recruitment team.

Customer Care Representative with Dutch/Flemish

Title: Customer Care Representative with Dutch/Flemish
Salary: 18,000 Euro Gross a year
Location: Spain, Madrid, 28232 - Las Rozas (Madrid)
Languages: English, Dutch, Flemish
Posted: 15th May 2012

For our Business Process Outsourcing Company based in Las Rozas we are looking for Enquiries & Lead Generation Consultants and Customer Retention Consultants.

Responsibilities:

- Dedicated single point of contact for the targeted customers. Regular proactive contact through customers preferred medium including social media channels. The agent will act as a coordinator of all aspects of the customer�s needs
- Demonstrate strong emotional intelligence skills leading to effective call control
- Accurate logging of all contacts and following up on action plans using a case management system
- Provide generic and specific information on the product/ its technology, characteristics, price, infrastructure
- Logical approach to problem resolution, gathers facts, takes corrective action, escalates problem at the appropriate stage, ability to work on own initiative to follow up and resolve service requests raised by customer, maintaining professionalism at all times whilst working within strict service level criteria
- Handling all customer complaints regarding the sales process
- Handling fleet enquiries
- Promotion of GME brand through utilisation of trade-up opportunities
- Effective warm transfers of customers to Retailers in order to maximise lead generation opportunities
- Create first class leads that can be converted into sales by the Retailer network
- Assist in the internet sales process task resolution
- Where necessary liaising with business partners - i.e. GME brand retailers, field managers and internal departments to develop service request resolutions & action plans

Requirements:

-1-3 years of work experience in customer facing role
-Native language (oral and written) � Dutch/Flemish
-Intermediate-up level of English (understanding trainings/meetings delivered in English)
-Ability to type a minimum of 30 words per minute with 90% accuracy
-Customer service experience and excellence � enjoys direct contact with customers by phone and displays diplomacy
-Ability to work under pressure and deal with a customer in demanding situations
-Learn quickly in a changing environment, use own initiative and make decisions, ability to prioritize and manage own workload
-Excellent written and verbal communication skills in native language, calm and methodical approach
-Lead Generation maximization � enjoys promotion of opportunities to customers, recognizes trade-up opportunities, ability to promote the brand to customers
-Ability to develop empathy and trust with the customer in order to resolve their concerns and effectively demonstrate conflict resolution

What we offer:

- salary 18k gross a year
- company benefits like life insurance, accident insurance
- working hours: 39 hours a week From Monday to Friday
- relocation assistance

Videogame Tester - Polish

Title: Videogame Tester - Polish
Salary: competitive
Location: Spain, Madrid
Languages: English, Polish
Posted: 1st May 2012

Role�s Main Purpose

As a Videogames Tester, your role will have 1 of 2 main purposes:

1. LT Testing - Check linguistic quality of the localised products in-line with EA procedures and requirements prior to being certified by EA�s Certification group.

Or

2. Certification Testing - To perform prescribed testing tasks within an assigned Certification team, helping to ensure that all EA products, both software and documentation, meet all necessary EA, 1st party and quality standards before release.

The specific role you will be given at EA will depend on your skill-set and Electronic Arts� needs at the time of hire.

Key Duties and Responsibilities

� Proactively complete assigned tasks accurately and thoroughly, and within a specified timeframe in order to detect (and subsequently report on a daily basis) bugs, software flaws and/or design issues;
� Ensure that no guideline-related bug, flaw or issue remains in the signed-off product and report them as early as possible;
� Proactively seek to improve knowledge of testing procedures and where applicable, related equipment;
� Ensure correct write-up (in English) of bugs, flaws and issues, and in LT, propose corrections to facilitate fixes;
� Inform Leads and Senior Testers of any issue that may slow down, stop - or improve - testing progress as early as possible;
� Maintain strong teamwork;
� Adhere to EA security procedures; take responsibility for equipment and software security; each individual is responsible for the security of any hardware or software that is in their possession;
� Communicate pertinent information to other team members;
� Work to achieve group targets as published in the Key Performance Indicators.

Special Considerations

� EA�s European Shared Service Centre for Testing & Certification is a dynamic area where there are peak periods of activity (May to December) and therefore the work load and the make-up of teams will vary.

� Although candidates will be required to work a 40 hour week, they must be flexible in terms of actual working hours and be available for weekend work when necessary.

Skills and Knowledge Required

� Candidates must be at least 18 years old;
� Fluency (written & verbal) in Polish language � or educated to University degree level in the required language;
� Fluency in English � Excellent verbal and written communication skills is a must have;
� Genuine interest and knowledge of videogames;
� Very good knowledge in cultural areas related to EA video games;
� Good knowledge of Microsoft Windows environment;
� Demonstrable knowledge of video game platforms - PC, Consoles (such as PS2, PS3, Xbox 360, Nintendo DS, PSP, etc.) and related software;
� Demonstrate an organized, structured approach to testing task with eye for detail;
� Self-starting, proactive attitude and ability to work independently;
� Ability to identify and resolve problems effectively.

Beneficial Experience

� Experience of software testing in a Localisation, QA (Quality Assurance), Customer Service or CQC environment within a video game publisher/ developer/ localisation agency is highly beneficial but not mandatory.
� Working in a multi-site/cultural team.

Behaviours/ Competencies

� Organised, self-starting, proactive, customer focused, teamwork oriented
� Ability to work under pressure when necessary, and to deadline;
� Demonstrable ability to communicate in a clear and concise way;
� Problem-solving and troubleshooting skills;
� Attention to detail and methodical working practices.

N.B.: when you click apply, you will be directed to EA's careers site, where you will have to complete the application process.

If you do not do this your application will not reach EA's recruitment team.

Travel Agent Dutch Speaker

Title: Travel Agent Dutch Speaker
Salary: do negocjacji
Location: Poland, ma?opolskie, Kraków, 30-150 Kraków
Languages: English, Dutch
Posted: 8th May 2012

Work for travel, travel at work!

Serco improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defense. Our private sector customers are industry-leading organizations in a wide variety of markets. We have nearly 50 years' experience of helping our customers achieve their goals. Our approach has made us one of the world's leading service companies and our vision is to be the world's greatest.

Due to the growth of our Serco in Kraków we are looking for multilingual, motivated individuals who have the drive to succeed in a fast growing industry.
Currently we are looking for:

Travel Agent
Dutch Speaker
Ref. no: TLJ/TA/052012
Kraków

We expect:
- Excellent written and oral skills of one of the following languages: Dutch.
- Good command of English language.
- Exquisite customer care and courteous attitude.
- Confident, flexible and result oriented.
- Positive, enthusiastic and proactive.
- Interpersonal and team building skills.

We offer:
- Great development opportunities in a brand new organization which is growing at a very fast pace.
- Working in an international and multicultural environment.
- Pleasant working atmosphere, within a value driven culture.
- Attractive employment conditions.

Please include the Reference number and the following clause: "In accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883, I hereby authorize Serco Sp. z o. o. to process my personal data included in my job application for the needs of the recruitment process"

Videogame Tester - Portuguese

Title: Videogame Tester - Portuguese
Salary: competitive
Location: Spain, Madrid
Languages: English, Portuguese
Posted: 1st May 2012

Role�s Main Purpose

As a Videogames Tester, your role will have 1 of 2 main purposes:

1. LT Testing - Check linguistic quality of the localised products in-line with EA procedures and requirements prior to being certified by EA�s Certification group.

Or

2. Certification Testing - To perform prescribed testing tasks within an assigned Certification team, helping to ensure that all EA products, both software and documentation, meet all necessary EA, 1st party and quality standards before release.

The specific role you will be given at EA will depend on your skill-set and Electronic Arts� needs at the time of hire.

Key Duties and Responsibilities

� Proactively complete assigned tasks accurately and thoroughly, and within a specified timeframe in order to detect (and subsequently report on a daily basis) bugs, software flaws and/or design issues;
� Ensure that no guideline-related bug, flaw or issue remains in the signed-off product and report them as early as possible;
� Proactively seek to improve knowledge of testing procedures and where applicable, related equipment;
� Ensure correct write-up (in English) of bugs, flaws and issues, and in LT, propose corrections to facilitate fixes;
� Inform Leads and Senior Testers of any issue that may slow down, stop - or improve - testing progress as early as possible;
� Maintain strong teamwork;
� Adhere to EA security procedures; take responsibility for equipment and software security; each individual is responsible for the security of any hardware or software that is in their possession;
� Communicate pertinent information to other team members;
� Work to achieve group targets as published in the Key Performance Indicators.

Special Considerations

� EA�s European Shared Service Centre for Testing & Certification is a dynamic area where there are peak periods of activity (May to December) and therefore the work load and the make-up of teams will vary.

� Although candidates will be required to work a 40 hour week, they must be flexible in terms of actual working hours and be available for weekend work when necessary.

Skills and Knowledge Required

� Candidates must be at least 18 years old;
� Fluency (written & verbal) in Portuguese language
� Fluency in English � Excellent verbal and written communication skills is a must have;
� Genuine interest and knowledge of videogames;
� Very good knowledge in cultural areas related to EA video games;
� Good knowledge of Microsoft Windows environment;
� Demonstrable knowledge of video game platforms - PC, Consoles (such as PS2, PS3, Xbox 360, Nintendo DS, PSP, etc.) and related software;
� Demonstrate an organized, structured approach to testing task with eye for detail;
� Self-starting, proactive attitude and ability to work independently;
� Ability to identify and resolve problems effectively.

Beneficial Experience

� Experience of software testing in a Localisation, QA (Quality Assurance), Customer Service or CQC environment within a video game publisher/ developer/ localisation agency is highly beneficial but not mandatory.
� Working in a multi-site/cultural team.

Behaviours/ Competencies

� Organised, self-starting, proactive, customer focused, teamwork oriented
� Ability to work under pressure when necessary, and to deadline;
� Demonstrable ability to communicate in a clear and concise way;
� Problem-solving and troubleshooting skills;
� Attention to detail and methodical working practices.

N.B.: when you click apply, you will be directed to EA's careers site, where you will have to complete the application process.

If you do not do this your application will not reach EA's recruitment team.

REGIONAL MARKETING MANAGER - UK/IR/BENELUX (m/f), English and Dutch

Title: REGIONAL MARKETING MANAGER - UK/IR/BENELUX (m/f), English and Dutch
Salary: competetive salary
Location: Germany, Baden-Württemberg, Stuttgart, 71065 Sindelfingen
Languages: English, Dutch
Posted: 15th May 2012

Stokke® develops products that are designed in the best interest of the child. Our unique and innovative solutions are sold worldwide and in 2011 amounted to over �100 million in turnover. Stokke® is focused on long term growth and building its brand. Based on Norway´s west coast and in Oslo, with offices in Europe, US and Asia, we can also offer a truly international work experience.

To support our dynamic team based in Sindelfingen, Germany, we are looking to recruit as soon as possible a

REGIONAL MARKETING MANAGER - UK/IR/BENELUX (m/f)
� fluency in English and Dutch is mandatory -

The position requires close collaboration with the European sales organisation, our marketing division in Norway, external PR agencies and other marketing service providers. You will be responsible for the planning and implementation of marketing activities in UK, Ireland, Netherlands, Belgium, and Luxembourg, as well as ensuring the promotion of best practice.

RESPONSIBILITIES

- Local development and coordination of PR activities and advertising
- Planning and coordination of product launches across the Marketing Mix
- Planning and coordination of promotions across the Marketing Mix
- Effectiveness analysis of our marketing activities (Marketing Controlling)
- Support in-store brand presentation.
- Support Key Account meetings and Joint Business Planning.

YOUR PROFILE

- Ideally, business degree with specialisation in marketing
- Driven individual with a positive can-do attitude and a few years of experience in a similar position
- Must be willing and able to travel extensively (50% +)
- Excellent written and spoken English and Dutch (an additional language, such as German, would be a plus)
- Needs to be team-oriented and assertive, able to work under pressure and have excellent organisational skills
- Very good computer skills required (MS Office is a prerequisite, graphics programmes are desirable).

WE OFFER

You can expect a team of motivated colleagues in a dynamic, international environment. The remuneration is commensurate with the position. If you feel you are the right candidate, please send your application (including salary expectations and possible starting date).

Videogame Tester - Danish

Title: Videogame Tester - Danish
Salary: competitive
Location: Spain, Madrid
Languages: English, Danish
Posted: 1st May 2012

Role�s Main Purpose

As a Videogames Tester, your role will have 1 of 2 main purposes:

1. LT Testing - Check linguistic quality of the localised products in-line with EA procedures and requirements prior to being certified by EA�s Certification group.

Or

2. Certification Testing - To perform prescribed testing tasks within an assigned Certification team, helping to ensure that all EA products, both software and documentation, meet all necessary EA, 1st party and quality standards before release.

The specific role you will be given at EA will depend on your skill-set and Electronic Arts� needs at the time of hire.

Key Duties and Responsibilities

� Proactively complete assigned tasks accurately and thoroughly, and within a specified timeframe in order to detect (and subsequently report on a daily basis) bugs, software flaws and/or design issues;
� Ensure that no guideline-related bug, flaw or issue remains in the signed-off product and report them as early as possible;
� Proactively seek to improve knowledge of testing procedures and where applicable, related equipment;
� Ensure correct write-up (in English) of bugs, flaws and issues, and in LT, propose corrections to facilitate fixes;
� Inform Leads and Senior Testers of any issue that may slow down, stop - or improve - testing progress as early as possible;
� Maintain strong teamwork;
� Adhere to EA security procedures; take responsibility for equipment and software security; each individual is responsible for the security of any hardware or software that is in their possession;
� Communicate pertinent information to other team members;
� Work to achieve group targets as published in the Key Performance Indicators.

Special Considerations

� EA�s European Shared Service Centre for Testing & Certification is a dynamic area where there are peak periods of activity (May to December) and therefore the work load and the make-up of teams will vary.

� Although candidates will be required to work a 40 hour week, they must be flexible in terms of actual working hours and be available for weekend work when necessary.

Skills and Knowledge Required

� Candidates must be at least 18 years old;
� Fluency (written & verbal) in Danish language � or educated to University degree level in the required language;
� Fluency in English � Excellent verbal and written communication skills is a must have;
� Genuine interest and knowledge of videogames;
� Very good knowledge in cultural areas related to EA video games;
� Good knowledge of Microsoft Windows environment;
� Demonstrable knowledge of video game platforms - PC, Consoles (such as PS2, PS3, Xbox 360, Nintendo DS, PSP, etc.) and related software;
� Demonstrate an organized, structured approach to testing task with eye for detail;
� Self-starting, proactive attitude and ability to work independently;
� Ability to identify and resolve problems effectively.

Beneficial Experience

� Experience of software testing in a Localisation, QA (Quality Assurance), Customer Service or CQC environment within a video game publisher/ developer/ localisation agency is highly beneficial but not mandatory.
� Working in a multi-site/cultural team.

Behaviours/ Competencies

� Organised, self-starting, proactive, customer focused, teamwork oriented
� Ability to work under pressure when necessary, and to deadline;
� Demonstrable ability to communicate in a clear and concise way;
� Problem-solving and troubleshooting skills;
� Attention to detail and methodical working practices.

N.B.: when you click apply, you will be directed to EA's careers site, where you will have to complete the application process.

If you do not do this your application will not reach EA's recruitment team.

Videogame Tester - Finnish

Title: Videogame Tester - Finnish
Salary: competitive
Location: Spain, Madrid
Languages: English, Finnish
Posted: 1st May 2012

Role�s Main Purpose

As a Videogames Tester, your role will have 1 of 2 main purposes:

1. LT Testing - Check linguistic quality of the localised products in-line with EA procedures and requirements prior to being certified by EA�s Certification group.

Or

2. Certification Testing - To perform prescribed testing tasks within an assigned Certification team, helping to ensure that all EA products, both software and documentation, meet all necessary EA, 1st party and quality standards before release.

The specific role you will be given at EA will depend on your skill-set and Electronic Arts� needs at the time of hire.

Key Duties and Responsibilities

� Proactively complete assigned tasks accurately and thoroughly, and within a specified timeframe in order to detect (and subsequently report on a daily basis) bugs, software flaws and/or design issues;
� Ensure that no guideline-related bug, flaw or issue remains in the signed-off product and report them as early as possible;
� Proactively seek to improve knowledge of testing procedures and where applicable, related equipment;
� Ensure correct write-up (in English) of bugs, flaws and issues, and in LT, propose corrections to facilitate fixes;
� Inform Leads and Senior Testers of any issue that may slow down, stop - or improve - testing progress as early as possible;
� Maintain strong teamwork;
� Adhere to EA security procedures; take responsibility for equipment and software security; each individual is responsible for the security of any hardware or software that is in their possession;
� Communicate pertinent information to other team members;
� Work to achieve group targets as published in the Key Performance Indicators.

Special Considerations

� EA�s European Shared Service Centre for Testing & Certification is a dynamic area where there are peak periods of activity (May to December) and therefore the work load and the make-up of teams will vary.

� Although candidates will be required to work a 40 hour week, they must be flexible in terms of actual working hours and be available for weekend work when necessary.

Skills and Knowledge Required

� Candidates must be at least 18 years old;
� Fluency (written & verbal) in Finnish language � or educated to University degree level in the required language;
� Fluency in English � Excellent verbal and written communication skills is a must have;
� Genuine interest and knowledge of videogames;
� Very good knowledge in cultural areas related to EA video games;
� Good knowledge of Microsoft Windows environment;
� Demonstrable knowledge of video game platforms - PC, Consoles (such as PS2, PS3, Xbox 360, Nintendo DS, PSP, etc.) and related software;
� Demonstrate an organized, structured approach to testing task with eye for detail;
� Self-starting, proactive attitude and ability to work independently;
� Ability to identify and resolve problems effectively.

Beneficial Experience

� Experience of software testing in a Localisation, QA (Quality Assurance), Customer Service or CQC environment within a video game publisher/ developer/ localisation agency is highly beneficial but not mandatory.
� Working in a multi-site/cultural team.

Behaviours/ Competencies

� Organised, self-starting, proactive, customer focused, teamwork oriented
� Ability to work under pressure when necessary, and to deadline;
� Demonstrable ability to communicate in a clear and concise way;
� Problem-solving and troubleshooting skills;
� Attention to detail and methodical working practices.

N.B.: when you click apply, you will be directed to EA's careers site, where you will have to complete the application process.

If you do not do this your application will not reach EA's recruitment team.

Videogame Tester - Norwegian

Title: Videogame Tester - Norwegian
Salary: competitive
Location: Spain, Madrid
Languages: English, Norwegian
Posted: 1st May 2012

Role�s Main Purpose

As a Videogames Tester, your role will have 1 of 2 main purposes:

1. LT Testing - Check linguistic quality of the localised products in-line with EA procedures and requirements prior to being certified by EA�s Certification group.

Or

2. Certification Testing - To perform prescribed testing tasks within an assigned Certification team, helping to ensure that all EA products, both software and documentation, meet all necessary EA, 1st party and quality standards before release.

The specific role you will be given at EA will depend on your skill-set and Electronic Arts� needs at the time of hire.

Key Duties and Responsibilities

� Proactively complete assigned tasks accurately and thoroughly, and within a specified timeframe in order to detect (and subsequently report on a daily basis) bugs, software flaws and/or design issues;
� Ensure that no guideline-related bug, flaw or issue remains in the signed-off product and report them as early as possible;
� Proactively seek to improve knowledge of testing procedures and where applicable, related equipment;
� Ensure correct write-up (in English) of bugs, flaws and issues, and in LT, propose corrections to facilitate fixes;
� Inform Leads and Senior Testers of any issue that may slow down, stop - or improve - testing progress as early as possible;
� Maintain strong teamwork;
� Adhere to EA security procedures; take responsibility for equipment and software security; each individual is responsible for the security of any hardware or software that is in their possession;
� Communicate pertinent information to other team members;
� Work to achieve group targets as published in the Key Performance Indicators.

Special Considerations

� EA�s European Shared Service Centre for Testing & Certification is a dynamic area where there are peak periods of activity (May to December) and therefore the work load and the make-up of teams will vary.

� Although candidates will be required to work a 40 hour week, they must be flexible in terms of actual working hours and be available for weekend work when necessary.

Skills and Knowledge Required

� Candidates must be at least 18 years old;
� Fluency (written & verbal) in Norwegian language � or educated to University degree level in the required language;
� Fluency in English � Excellent verbal and written communication skills is a must have;
� Genuine interest and knowledge of videogames;
� Very good knowledge in cultural areas related to EA video games;
� Good knowledge of Microsoft Windows environment;
� Demonstrable knowledge of video game platforms - PC, Consoles (such as PS2, PS3, Xbox 360, Nintendo DS, PSP, etc.) and related software;
� Demonstrate an organized, structured approach to testing task with eye for detail;
� Self-starting, proactive attitude and ability to work independently;
� Ability to identify and resolve problems effectively.

Beneficial Experience

� Experience of software testing in a Localisation, QA (Quality Assurance), Customer Service or CQC environment within a video game publisher/ developer/ localisation agency is highly beneficial but not mandatory.
� Working in a multi-site/cultural team.

Behaviours/ Competencies

� Organised, self-starting, proactive, customer focused, teamwork oriented
� Ability to work under pressure when necessary, and to deadline;
� Demonstrable ability to communicate in a clear and concise way;
� Problem-solving and troubleshooting skills;
� Attention to detail and methodical working practices.

N.B.: when you click apply, you will be directed to EA's careers site, where you will have to complete the application process.

If you do not do this your application will not reach EA's recruitment team.

Videogame Tester - German

Title: Videogame Tester - German
Salary: competitive
Location: Spain, Madrid
Languages: English, German
Posted: 1st May 2012

Role�s Main Purpose

As a Videogames Tester, your role will have 1 of 2 main purposes:

1. LT Testing - Check linguistic quality of the localised products in-line with EA procedures and requirements prior to being certified by EA�s Certification group.

Or

2. Certification Testing - To perform prescribed testing tasks within an assigned Certification team, helping to ensure that all EA products, both software and documentation, meet all necessary EA, 1st party and quality standards before release.

The specific role you will be given at EA will depend on your skill-set and Electronic Arts� needs at the time of hire.

Key Duties and Responsibilities

� Proactively complete assigned tasks accurately and thoroughly, and within a specified timeframe in order to detect (and subsequently report on a daily basis) bugs, software flaws and/or design issues;
� Ensure that no guideline-related bug, flaw or issue remains in the signed-off product and report them as early as possible;
� Proactively seek to improve knowledge of testing procedures and where applicable, related equipment;
� Ensure correct write-up (in English) of bugs, flaws and issues, and in LT, propose corrections to facilitate fixes;
� Inform Leads and Senior Testers of any issue that may slow down, stop - or improve - testing progress as early as possible;
� Maintain strong teamwork;
� Adhere to EA security procedures; take responsibility for equipment and software security; each individual is responsible for the security of any hardware or software that is in their possession;
� Communicate pertinent information to other team members;
� Work to achieve group targets as published in the Key Performance Indicators.

Special Considerations

� EA�s European Shared Service Centre for Testing & Certification is a dynamic area where there are peak periods of activity (May to December) and therefore the work load and the make-up of teams will vary.

� Although candidates will be required to work a 40 hour week, they must be flexible in terms of actual working hours and be available for weekend work when necessary.

Skills and Knowledge Required

� Candidates must be at least 18 years old;
� Fluency (written & verbal) in German language � or educated to University degree level in the required language;
� Fluency in English � Excellent verbal and written communication skills is a must have;
� Genuine interest and knowledge of videogames;
� Very good knowledge in cultural areas related to EA video games;
� Good knowledge of Microsoft Windows environment;
� Demonstrable knowledge of video game platforms - PC, Consoles (such as PS2, PS3, Xbox 360, Nintendo DS, PSP, etc.) and related software;
� Demonstrate an organized, structured approach to testing task with eye for detail;
� Self-starting, proactive attitude and ability to work independently;
� Ability to identify and resolve problems effectively.

Beneficial Experience

� Experience of software testing in a Localisation, QA (Quality Assurance), Customer Service or CQC environment within a video game publisher/ developer/ localisation agency is highly beneficial but not mandatory.
� Working in a multi-site/cultural team.

Behaviours/ Competencies

� Organised, self-starting, proactive, customer focused, teamwork oriented
� Ability to work under pressure when necessary, and to deadline;
� Demonstrable ability to communicate in a clear and concise way;
� Problem-solving and troubleshooting skills;
� Attention to detail and methodical working practices.

N.B.: when you click apply, you will be directed to EA's careers site, where you will have to complete the application process.

If you do not do this your application will not reach EA's recruitment team.

Hotel Relations Assistant � trivago UK & Ireland

Title: Hotel Relations Assistant � trivago UK & Ireland
Salary: Excellent
Location: Germany, Nordrhein-Westfalen, Düsseldorf
Languages: English
Posted: 8th May 2012

trivago is the world�s no. 1 hotel search. With trivago, travellers always find the ideal hotel for the best rate. On www.trivago.co.uk travellers are able to compare prices side-by-side from hotel booking portals such as Expedia, Booking.com and Olotels.com for over 500,000 hotels worldwide � trivago is google for hotels. The trivago team in Dusseldorf, Germany, includes over 100 employees from more than 20 countries. If you want to be part of a dynamic team and take part in the development of a unique company, trivago is the right place for you. You will develop your skills quickly in a self-driven atmosphere where individual success becomes immediately tangible. You will gather valuable insight across various departments within the company and gain access to cross-functional opportunities in the future.

As an Hotel Relations Assistant you will be the key point of contact for all UK & Irish hoteliers. Your goal is to both improve the communications between trivago and current hoteliers and focus on building new relationships. You will play a central and active role in all hotel relations related matters and a mentor will be at your side to answer all your questions and give you regular feedback.

Your tasks:

 Telephone and email assistance for hoteliers on the professional portal trivago Hotelier
(http://hotelier.trivago.co.uk)
 Development of registered hoteliers and hotel chains
 Creation of presentations
 Management of content for hoteliers on Facebook and Twitter

Your profile:

 You are a graduate of Business, Marketing or similar at Bachelor level or higher
 You speak English perfectly
 Excellent editorial skills. Ability to write engagingly and convincingly for the web
 You are willing to live and work in Düsseldorf (Germany)
 You are familiar with the MS Office package
 You are able to work in different projects simultaneously in a very dynamic environment
 You have experience within the hotel/travel industry preferably within a related position
 You are interested in the hotelier market and online distribution
 You are willing to learn, able to analyse situations and work independently
 You are creative, flexible and like to have responsibilities
 You are an excellent communicator

What we can offer:

 Flat hierarchies and short decision paths
 A pleasant working environment within a young and international team
 Experiences in an innovative, rapidly growing company
 Wide range of experiences through project- and teamwork
 Flexible working hours
 Attractive remuneration and career opportunities
 According to preferences e.g. fresh fruits, beer, sports, Yoga or parties

Junior Level Sales Manager for International Jewellery Company

Title: Junior Level Sales Manager for International Jewellery Company
Salary: Salary dependent upon experience
Location: United Kingdom, London, Central London, Chelsea
Languages: English, French, Italian
Posted: 22nd May 2012

Tateossian London, a renowned luxury jewellery company, is looking for a junior level Sales Manager to join a friendly, fast-paced sales team in their head office based in Chelsea, London. Fluency in an additional language required, especially Italian and French, as well as demonstrated eligibility to work in the UK.

The Brand

Based in London, Tateossian is an international company of over 70 employees with showrooms in London and New York. From Siberia to Saudi Arabia, Tateossian sells in more than 60 countries around the world, in the most prestigious, fashionable boutiques and department stores - Tsum in Moscow, Harrods in London, Saks in New York and Isetan in Tokyo to name a few.

The Role
� Developing wholesale business in a specific geographic area
� Organising and attending international trade shows
� Sales analysis and reporting
� Daily correspondence with clients and agents
� Order and data entry
� Create and update spread sheets and reports

The Ideal Candidate
� Minimum two years experience in a similar role
� Experience working with a luxury brand
� Fluency in an additional language as well as impeccable spoken and written English
� Highly competent in Microsoft Office, particularly Word and Excel
� Current residence in the London area

Although not essential, experience in the jewellery industry would be a distinct advantage to your application.

References a pre-requesite.

Salary dependent upon experience.

Dutch Localization Translator

Title: Dutch Localization Translator
Salary: Very Attractive
Location: Ireland, South-West, Cork
Languages: English, Dutch
Posted: 8th May 2012

Big Fish Games - The Organization

Founded in 2002, Big Fish Games is a multi-platform developer, publisher and distributor of casual games, including downloadable, flash, social, MMO, console and mobile games. Renowned for offering A New Game Every Day!®, Big Fish Games distributes more than 1.5 million games per day worldwide. Big Fish Games is the world's leading online business for games and interactive entertainment. With headquarters in Seattle and offices in Vancouver, Canada, and Cork, Ireland, Big Fish Games partners with 500+ game developers and develops and publishes some of the industry's leading brands, including Mystery Case Files®, Hidden Expedition®, Drawn�, Fairway Solitaire�, My Tribe� and Faunasphere�. For more information about Big Fish Games, visit www.bigfishgames.com.

Dutch Localization Translator

Due to phenomenal growth and global presence, Big Fish Games has located their European Headquarters in Cork to support its European customer base. The Cork office focuses on multilingual European customer support, game testing, and localization translation.

Responsibilities
As a Dutch Localization Translator, you will be responsible for working in the Cork Localization department with a team of multinational translators. This is a rapidly changing environment which handles the localization of large volumes of new PC titles for our language web portals. You are responsible for editing and proofing game content for the Dutch portal, ensuring game content adheres to house style and guidelines. You excel at handling multiple tasks in a fast-paced environment - all with the goal of furthering the company's international growth and success. Additionally, you share a deep interest in languages and Big Fish Games products; you love to take on new challenges and are eager to join an agile, fun, and culturally diverse team that's on the forefront of casual games.

The Role
� Translate a variety of games� content for Big Fish Dutch Portal
� Work with the other Dutch translators and Localization Project Manager to schedule tasks
� Work with Dutch Site Manager to make recommendations for site improvements
� Handle additional projects for Localization Project Manager as needed
� Work under pressure to translate a minimum of 3000 words per day

The Person

This is an excellent opportunity for someone who has a genuine interest in the technical aspects of the on-line gaming industry and quality translations whilst contributing to a fun, quality focused and high performing team. The role requires the following experience:
� Bachelor�s Degree required
� Must be fluent in English and Dutch with Dutch to English and English to Dutch translation experience
� Exceptional problem-solving skills including demonstrated ability to think laterally when resolving technical glitches that arise in the translation process
� Proficient with MS Office Suite
� Understanding of SDL Trados Studio 2009, MS Office Suite, and basic HTML a plus

Here at Big Fish Games, customer goodness, passion, focus and integrity are values that we live by and aspire to and we are looking for people who map well to this culture.

Click "Apply" today to be redirected and make your application online

Videogame Tester - Dutch

Title: Videogame Tester - Dutch
Salary: competitive
Location: Spain, Madrid
Languages: English, Dutch
Posted: 1st May 2012

Role�s Main Purpose

As a Videogames Tester, your role will have 1 of 2 main purposes:

1. LT Testing - Check linguistic quality of the localised products in-line with EA procedures and requirements prior to being certified by EA�s Certification group.

Or

2. Certification Testing - To perform prescribed testing tasks within an assigned Certification team, helping to ensure that all EA products, both software and documentation, meet all necessary EA, 1st party and quality standards before release.

The specific role you will be given at EA will depend on your skill-set and Electronic Arts� needs at the time of hire.

Key Duties and Responsibilities

� Proactively complete assigned tasks accurately and thoroughly, and within a specified timeframe in order to detect (and subsequently report on a daily basis) bugs, software flaws and/or design issues;
� Ensure that no guideline-related bug, flaw or issue remains in the signed-off product and report them as early as possible;
� Proactively seek to improve knowledge of testing procedures and where applicable, related equipment;
� Ensure correct write-up (in English) of bugs, flaws and issues, and in LT, propose corrections to facilitate fixes;
� Inform Leads and Senior Testers of any issue that may slow down, stop - or improve - testing progress as early as possible;
� Maintain strong teamwork;
� Adhere to EA security procedures; take responsibility for equipment and software security; each individual is responsible for the security of any hardware or software that is in their possession;
� Communicate pertinent information to other team members;
� Work to achieve group targets as published in the Key Performance Indicators.

Special Considerations

� EA�s European Shared Service Centre for Testing & Certification is a dynamic area where there are peak periods of activity (May to December) and therefore the work load and the make-up of teams will vary.

� Although candidates will be required to work a 40 hour week, they must be flexible in terms of actual working hours and be available for weekend work when necessary.

Skills and Knowledge Required

� Candidates must be at least 18 years old;
� Fluency (written & verbal) in Dutch language � or educated to University degree level in the required language;
� Fluency in English � Excellent verbal and written communication skills is a must have;
� Genuine interest and knowledge of videogames;
� Very good knowledge in cultural areas related to EA video games;
� Good knowledge of Microsoft Windows environment;
� Demonstrable knowledge of video game platforms - PC, Consoles (such as PS2, PS3, Xbox 360, Nintendo DS, PSP, etc.) and related software;
� Demonstrate an organized, structured approach to testing task with eye for detail;
� Self-starting, proactive attitude and ability to work independently;
� Ability to identify and resolve problems effectively.

Beneficial Experience

� Experience of software testing in a Localisation, QA (Quality Assurance), Customer Service or CQC environment within a video game publisher/ developer/ localisation agency is highly beneficial but not mandatory.
� Working in a multi-site/cultural team.

Behaviours/ Competencies

� Organised, self-starting, proactive, customer focused, teamwork oriented
� Ability to work under pressure when necessary, and to deadline;
� Demonstrable ability to communicate in a clear and concise way;
� Problem-solving and troubleshooting skills;
� Attention to detail and methodical working practices.

N.B.: when you click apply, you will be directed to EA's careers site, where you will have to complete the application process.

If you do not do this your application will not reach EA's recruitment team.

French & English Exports Project Coordinator - Autocad Expert and Proposal writting

Title: French & English Exports Project Coordinator - Autocad Expert and Proposal writting
Salary: Between 1800 and 2000 Euros per month
Location: France, Ile de France, Paris, 60300 / SENLIS (40 km from Paris
Languages: English, French
Posted: 22nd May 2012

Our company is leader on the French market in the building partition system for offices.

The brand CLIPPER (www.clipper.fr) belongs to the SAINT GOBAIN GROUP.

The purpose is to enrich the Export Service in recruiting a perfectly bilingual person to support our new partner based in the united States of America (New York City).

This person will be brought in to have daily exchanges with our American partner.

This person will work under the responsibility of Jean-Pierre LEBLANC (Export Sales Manager) with a strong functional link with M Thierry FRANCOIS (R & D Manager).

This person will have to realize of the estimates and produce the technical drawings through autoCAD given with project specification.

To achieve this goal and in accordance with their knowledge, the person will receive technical training on our products, and the tools (internal software) in order to be able to quote on projects.

This person will have the following skills :

- Dynamic
- Autonomous
- Sense of work in team
- Bilingual French & English

Computer skills :

- Autocad
- Excel
- Word
- SkechUp Pro is a plus

Training:

- Ideally BTS CPI + license or a technical background

Location:

- Location in Senlis (40 km from Paris) with some travel
- Location office: R&D team

6 months contract at the beginning then Permanent.

Remuneration :
Between 1800 and 2000 Euros per month

Schedule:
10h00 / 18h00 to follow in time difference with the United States of America

Bi-Lingual Sales Team Manager (Polish and English)

Title: Bi-Lingual Sales Team Manager (Polish and English)
Salary: £24,000 (depending on skills and experience) + Incentive + Benefits
Location: United Kingdom, South East, Kent, Chatham
Languages: English, Polish
Posted: 15th May 2012

At Vanquis Bank, we�re looking for people fluent in English and Polish to help influence the development of our new international business in Poland.

At Vanquis we offer customers excellent products backed by great people, which is why we were voted Credit Card Provider of the Year in 2009, 2010 and 2011 and have now accepted over 1 million customers. We provide an outstanding service to our customers and this is reflected in the fact that over 80% of our customers would recommend us to a friend. We�ve got a great business, fantastic people and ambitious growth plans. By taking advantage of this rare opportunity to join us as a Team Manager, you can become part of our success story and help us shape the International operation in Poland.
Based at our state of the art call centre in (Chatham) Kent, in close proximity to London, you will be key in working on the capability projects that will shape the future International business. Working with diverse, bright colleagues in a dynamic atmosphere where results are rewarded, you will enjoy a hands-on role inspiring and leading individuals, business processes and customer relationships. You will be the point of escalation for this new Polish lending business and act as a key link to our Marketing and Credit Risk areas. This role will involve designing bespoke operational processes for the Polish market, delivering training, leading a team of successful agents to consistently exceed company targets, ensuring international operational compliance, communicating work assignments, resolving customer issues as well as inspiring your team to succeed. You will need to have the ability assume responsibility for things outside of your existing remit and have the ability to take on a bigger role as the operation grows.

To be considered for the role you will need to have a minimum of two years Sales experience preferably within a Financial Services arena and be looking for a role, which will springboard your career to the next level. You will have worked in a fast paced, high performance, target driven banking environment that has a focus on service quality. Commercially astute and with experience of motivating, rewarding and guiding individuals to help them reach their full potential, you will possess excellent interpersonal and communication skills. Highly organised you will be detail orientated and able to demonstrate strong problem solving abilities. You will also have the tenacity and energy to succeed in a �start-up� environment. You�ll need to be adaptable as you�ll be working in an innovative environment and will need to quickly adopt new practices and ideas. Naturally, you must be fluent in, both written and oral communications, English and Polish. This is an excellent career opportunity for someone who can use their clear and obvious people management skills to deliver strong results in a culture where people come first and where employee engagement is recognised as a major key to our success. If you have the skills to be a Team Manager at Vanquis Bank, please email your CV and covering by clicking on the apply button below.

Videogame Tester - Swedish

Title: Videogame Tester - Swedish
Salary: competitive
Location: Spain, Madrid
Languages: English, Swedish
Posted: 1st May 2012

Role�s Main Purpose

As a Videogames Tester, your role will have 1 of 2 main purposes:

1. LT Testing - Check linguistic quality of the localised products in-line with EA procedures and requirements prior to being certified by EA�s Certification group.

Or

2. Certification Testing - To perform prescribed testing tasks within an assigned Certification team, helping to ensure that all EA products, both software and documentation, meet all necessary EA, 1st party and quality standards before release.

The specific role you will be given at EA will depend on your skill-set and Electronic Arts� needs at the time of hire.

Key Duties and Responsibilities

� Proactively complete assigned tasks accurately and thoroughly, and within a specified timeframe in order to detect (and subsequently report on a daily basis) bugs, software flaws and/or design issues;
� Ensure that no guideline-related bug, flaw or issue remains in the signed-off product and report them as early as possible;
� Proactively seek to improve knowledge of testing procedures and where applicable, related equipment;
� Ensure correct write-up (in English) of bugs, flaws and issues, and in LT, propose corrections to facilitate fixes;
� Inform Leads and Senior Testers of any issue that may slow down, stop - or improve - testing progress as early as possible;
� Maintain strong teamwork;
� Adhere to EA security procedures; take responsibility for equipment and software security; each individual is responsible for the security of any hardware or software that is in their possession;
� Communicate pertinent information to other team members;
� Work to achieve group targets as published in the Key Performance Indicators.

Special Considerations

� EA�s European Shared Service Centre for Testing & Certification is a dynamic area where there are peak periods of activity (May to December) and therefore the work load and the make-up of teams will vary.

� Although candidates will be required to work a 40 hour week, they must be flexible in terms of actual working hours and be available for weekend work when necessary.

Skills and Knowledge Required

� Candidates must be at least 18 years old;
� Fluency (written & verbal) in Swedish language
� Fluency in English � Excellent verbal and written communication skills is a must have;
� Genuine interest and knowledge of videogames;
� Very good knowledge in cultural areas related to EA video games;
� Good knowledge of Microsoft Windows environment;
� Demonstrable knowledge of video game platforms - PC, Consoles (such as PS2, PS3, Xbox 360, Nintendo DS, PSP, etc.) and related software;
� Demonstrate an organized, structured approach to testing task with eye for detail;
� Self-starting, proactive attitude and ability to work independently;
� Ability to identify and resolve problems effectively.

Beneficial Experience

� Experience of software testing in a Localisation, QA (Quality Assurance), Customer Service or CQC environment within a video game publisher/ developer/ localisation agency is highly beneficial but not mandatory.
� Working in a multi-site/cultural team.

Behaviours/ Competencies

� Organised, self-starting, proactive, customer focused, teamwork oriented
� Ability to work under pressure when necessary, and to deadline;
� Demonstrable ability to communicate in a clear and concise way;
� Problem-solving and troubleshooting skills;
� Attention to detail and methodical working practices.

N.B.: when you click apply, you will be directed to EA's careers site, where you will have to complete the application process.

If you do not do this your application will not reach EA's recruitment team.

Talent Acquisition Coordinator (Dutch/English)

Title: Talent Acquisition Coordinator (Dutch/English)
Salary: £23,000 - £24,000 + Benefits
Location: United Kingdom, South East, Berkshire, Reading
Languages: English, Dutch, Flemish
Posted: 1st May 2012

Spreekt u Nederlands? We're looking for a Dutch (or Flemish) speaking recruitment administrator to join the PepsiCo HR team in Reading.

Our Talent Acquisition team works with PepsiCo associates across Europe and Southern Africa to identify, hire and onboard people with the skills and experience we need to help our business continue to grow and innovate. We employ 60,000 people in Europe alone (300,000 worldwide), so it's a big job.

You'll be joining a small group of multilingual Talent Acquisition Coordinators, who work together to provide a full recruitment administration service. Your main focus will be on supporting recruitment activity in our UK and Irish businesses - but you'll also be providing support to colleagues in Belgium and the Netherlands. If you're looking for a quiet life, this isn't the role for you! You're going to be busy�

� Supporting Talent Acquisition Advisors and Managers with recruitment activity across Europe, with a primary focus on the UK and Benelux
� Managing candidate data throughout the hiring lifecycle within our Applicant Tracking System (Kenexa)
� Scheduling interviews and assessments, often in locations across Europe
� Facilitating assessment events, by providing a friendly welcome to visiting candidates, and ensuring they have a great experience during their time with us
� Administering online and real time psychometric tests for candidates (training will be provided!)
� Ensuring that all candidates receive timely and constructive feedback on the status of their application
� Creating and managing offer paperwork and pre-employment checks for new hires
� Providing onboarding support to new hires and their managers, e.g. regular contact during notice period, customised "welcome" boxes

What you'll need:

� Some experience of working in a mid-to-high volume administration role - ideally in a HR or recruitment environment
� The ability to demonstrate how you've delivered fantastic customer service for internal or external stakeholders
� The confidence to multi-task and handle competing priorities - and keep people in the loop on timescales.
� Professional but friendly telephone manner
� Some exposure to applicant tracking systems would be helpful, but training will be provided
� Experience of coordinating off-site events, often in international locations
� A strong interest in developing a career in HR or Recruitment
� Flexibility to work beyond 9am-5pm and travel on occasions
� Fluency in English and either Dutch or Flemish. Additional European languages (particularly French and Italian) would be helpful too!

Dutch speaking Collection Specialist

Title: Dutch speaking Collection Specialist
Salary: competitive
Location: Poland, dolno?l?skie, Wroc?aw
Languages: English, Dutch
Posted: 21st May 2012

Description

Hewlett-Packard - one of the largest companies in the world-has established a Global Business Center in Wroclaw, Poland. This unit is part of a world wide network with branches in Spain, Romania, Costa Rica, Mexico, Singapore, India and China.

The Center in Poland provides services to both, internal and external clients, in areas such as Human Resources, Sales & Marketing, Supply Chain as well as Finance & Accounting. HP is looking for talented individuals who will have the opportunity to:
o work in an international environment
o take on challenging assignments
o & realize career goals.

Collection Specialist with Dutch

Responsibilities:

* Providing collection services within framework of the project
* Managing a complex AR porfolio within goal performance targets
* Creating and updating procedures and other documentations
* Data gathering, analysis and reporting
* Monitoring and reporting daily metrics
* Deliver contant high quality performance, focus on details and accuracy
* Proactively solve customers' problems, be accountable for solving the problem
* Build very good relationship with customer / team
* Maintain strong communication standards, internation and multi- cultural mindset

Qualifications

Education and Experience Required:

· Minimum Bechelor degree
· 2+ years experience in an accounting environment - Collection work experience is a must

Knowledge and skills required:
· Good English skills
· Fluent Dutch, native speaker preferred
· Strong understanding of Credit & Collection
· Strong communication skills
· Analytical, process-minded, reliable
· MS Office products knowledge

Italian Speaking Sales Advisor

Title: Italian Speaking Sales Advisor
Salary: £18k plus commission
Location: United Kingdom, Yorkshire, West Yorkshire, BD20 6RB
Languages: English, Italian
Posted: 30th Apr 2012

Acorn has multiple International Sales Teams, which sell our market leading product worldwide. Each team is made up of various roles, all involved in building and supporting our International Network. Candidates must:-

�Possess excellent telephone communication skills
�Be able to gather information through appropriate questioning.
�Be able to achieve and exceed given sales targets.
�Be able to actively listen to the customer and identify relevant details.
�Be confident with a positive attitude.
�Be self-motivated and driven by success.
�Have good working knowledge of English language.
�B able to communicate at native level in Italian
We offer:
�A generous starting salary
�Excellent commission and rewards for target achievers.
�Development and career progression.
�Regular team incentives and social events
�Many additional Company benefits

Precisa-se de Professor de Alemao em Goiania

Title: Precisa-se de Professor de Alemao em Goiania
Salary: per hour
Location: Brazil, Goiania
Languages: English, German
Posted: 21st May 2012

Language Trainers é uma empresa internacional que oferece aulas particulares de línguas nas príncipais cidades do país. Nossos clientes, tanto indivíduos como empresas, geralmente procuram por aulas personalizadas em casa ou no local de trabalho. Eles sempre nos informam suas necessidades com o curso antes de reservar conosco e é nosso trabalho contratar o melhor professor possível - esperamos que seja você!

Atualmente estamos urgentemente procurando por um Professor de Alemao em Goiania. Os detalhes do curso são:

Curso: Alemao
Local: Goiania
Duração do curso: 100 hours
Dia e horário das aulas: xxxx
Cliente: 1 adulto iniciante
Data de início: assim que possível
Pagamento: negociável; será discutido durante entrevista por telefone.

Pagamento é negociavel de acordo com as qualificações e experiência. Também estamos dispostos a discutir custos de deslocamento. Nós exigiremos pouco trabalho administrativo de você.

Para ser elegível para esta posição, você deve possuir graduação na área de estudo da língua e/ou pelo menos dois anos de experiência no ensino da língua.

Candidatos que não se encaixam nestes requisitos não serão considerados no processo de recrutamento.

Se você acredita que é o candidato certo para esta vaga, por favor envie o seu currículo e referências.

Aguardamos o seu contato!

SAP Consultants (Junior/Senior) - PP, SD, MM or HR

Title: SAP Consultants (Junior/Senior) - PP, SD, MM or HR
Salary: Upon experience and agreement
Location: Slovakia, Bratislava
Languages: English, German
Posted: 21st May 2012

The person in the role will be responsible for providing SAP 2nd level support in SAP area for a German customer. The modules include PP, MM and SD.

Main responsibilities

� To identify and solve problems and incidents in SAP area (PP, MM and SD module)
� To work on small changes (change requests)
� To keep contact with the customer and understand the customer needs
� To minimize the amount of unplanned downtime in the customer's application environment
� To improve and optimize customer's application environment
� To achieve a high level of customer's satisfaction
� ABAP knowledge is welcome (debugging etc.)

Qualifications

� Knowledge of business processes covered by SAP application
� Experience with work in a SAP application support team in the given module (PP, SD or MM) for a min of 1 year
� Fluent English, German at least on intermediate level
� Excellent analytical problem-solving skills
� Excellent communication skills
� Service oriented behavior and communication

Accounts Payable Specialist with Swedish or Danish

Title: Accounts Payable Specialist with Swedish or Danish
Salary: competitive
Location: Poland, dolno?l?skie, Wroc?aw
Languages: English
Posted: 21st May 2012

Description

Hewlett-Packard- one of the largest companies in the world-has established a Global Business Center in Wroclaw, Poland. This unit is part of a world wide network with branches in Spain, Romania, Costa Rica, Mexico, Singapore, India and China.

The Center in Poland provides services to both, internal and external clients, in areas such as Human Resources, Sales & Marketing, Supply Chain as well as Finance & Accounting.

HP is looking for talented individuals who will have the opportunity to:
o work in an international environment
o take on challenging assignments
o & realize career goals.

Responsibilities:

Enter data in HP transaction processing systems
Follow the working process strictly
Ensure the data entry timely
Update process documentation with possible changes in country specifics
Identify process improvement needs
Communicate with local country or external vendors

Qualifications

Minimum Bachelor's degree or students of final year
Good knowledge of English
Good knowledge of Swedish or Danish (optional)
Very good interpersonal skills
Good team player
Detail oriented and well-organized
Accuracy and attention to details
Ability to establish priorities
Good knowledge of Microsoft Office tools

Sales Executives / Social Commerce Consultants (m/f) for B2B-Market in UK and/or USA

Title: Sales Executives / Social Commerce Consultants (m/f) for B2B-Market in UK and/or USA
Salary: competetive salary
Location: Germany, Berlin
Languages: English
Posted: 30th Apr 2012

For our growing international sales department located in the heart of Berlin, Germany we are looking for communicative telesales and business development professionals with vibrant personalities, who are looking to take on new challenges in one of the most successful international Social Commerce businesses!

eKomi develops and runs intelligent feedback solutions. Through innovative Social Commerce technologies eKomi works to collect Customer reviews, Product Reviews, and Recommendations in social media and search engines, in order to develop customer trust, increase turnover and traffic to websites.

Sales Executives / Social Commerce Consultants (m/f) for the B2B-Market in the UK and/or USA

Tasks:

� Uncovering leads through telemarketing, new
customer acquisition in the UK, Irish, US business
sector (B2B) and limited up selling to existing customer
base
� Actively selling our solution to business customers in
eCommerce and services markets with a consultative
selling approach
� Management of a sales opportunity pipeline using
Salesforce CRM
� Independent preparation of offers and following these
through to completion
� Giving guidance to the acquired customer group after
a closed sale
� Building up long-term successful customer
relationships
� Fulfillment and overachievement of personal sales
targets

Our expectations:

� Successful candidates will be able to demonstrate
motivation, ambition and have a positive attitude.
� Ability to show initiative and be proactive in the approach
to obstacles
� Strong team player
� Good knowledge of Computer Applications (Web browser,
standard Office Software)
� Ideally one year sales experience over the phone
� Ideally high internet affinity (i.e. online shopper, social
media)
� Fluency in English
� For US markets shift work starting in the early afternoon

We are counting on you, and we offer...

...a challenging working environment with good career possibilities, an attractive remuneration with uncapped on target earnings, and the chance to be part of a dynamic and international team located in the heart of Berlin.
If you want to be a part of our team and experience the entrepreneurial spirit of our company, then apply today via:
http://hire.jobvite.com/j/?cj=o4SmWfwY&s=Top_Language_Jobs
or visit our website www.ekomi.co.uk for more information.

We look forward to meeting with you!

SAP ABAP Developer/Programmer

Title: SAP ABAP Developer/Programmer
Salary: Upon experience and agreement
Location: Slovakia, Bratislava
Languages: English
Posted: 21st May 2012

Description

Business environment:

HP is the largest technology solutions provider in Europe, Middle East and Africa (EMEA) and worldwide. The company's offerings span from IT infrastructure, personal computing and access devices to global services and imaging and printing. Our customers are virtually everybody, consumers, small and medium sized companies, large corporations as well as Government institutions.

Job Description

Successful applicant will be responsible for solving incidents in ABAP code and developing small and later big change requests (to programs, user exits, interfaces, forms, implement OSS notes, participate by applying support packages into the system, etc.). He will closely cooperate with functional consultant. The main goal of the position is to know well the customer's application environment, to maintain it continuously and to achieve a high level of customer's satisfaction.

Qualifications

Qualifications
Educational background: university degree (Industrial or Telecomm Engineering, Computer Science, Computer Engineering, Physics, Business Informatics etc.) or equivalent experience in IT or relevant business area (logistics or manufacturing industry).

Main responsibilities

� Ability to work with external customers
� Strong analytical skills working in a highly complex IT environment
� Service oriented behavior and communication
� Understanding of business environment and IT, processes, organization, implications of changes

Job Requirements
� University Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience
� Ideal at least 2 years experience with ABAP programming language - development
� Ability to assimilate information quickly and to share learning and experiences with other team
members
� Strong interpersonal skills, able to collaborate and deal with conflicts, good initiative and follow-up, good communication skills
� Functional knowledge of SAP is welcome

Required skills:
Technical:
- Analytical thinking
- Knowledge about design approaches
- Problem-solution oriented thinking
- Ability to grasp information and build new expertise quickly
Lingual:
- Fluent in English
- German is an advantage
Personal:
- systematic work approach
- high abstraction ability
- customer service oriented
- results oriented and pragmatic
- high responsibility feeling
- strong interpersonal skills: able to collaborate and work in teams - even in virtual teams with members working together from different locations
- good presentation ability

Please note the position is located in Bratislava, Slovakia, Europe.

IT Helpdesk Support Specialist with French

Title: IT Helpdesk Support Specialist with French
Salary: 19,000-20,000
Location: Ireland, South-West, Cork, Cork
Languages: English, French
Posted: 30th Apr 2012

The role: IT Helpdesk Support Specialist with French

Purpose of the Role
� The purpose of the role is to provide resolution to Helpdesk service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills.

Contacts (internal/external)
� Team managers, Team members, Quality department, Training department.

Responsibilities
� Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
� Identify, evaluate and prioritize customer problems and complaints.
� Analyze customer problems and formulate plans of resolution.
� Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
� Assist in evaluating new services, processes and technologies introduced at the helpdesk.
� Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
� Work with departmental staff to promote, develop, and maintain strong customer service values.
� Escalate unresolved issues to support leads, designated service group or client help desk.
� Additional projects as required.

Required:
� Expert Communication Skills
� Expert PC Skills
� Expert language abilities in written and oral English, plus French.
� Advanced Presentation skills
� Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
� Basic understanding of the principles, theories, and practices of group dynamics and/or team development
� Basic Business Development: Domain Expertise, Results Focused, Initiative

Professional Experience
� Previous Helpdesk experience preferred and solid IT background
� Flexibility
� High level Analytical skills
� Excellent Communication skills
� Previous Team working experience
� Customer orientated professional

About Atos Cork:
Based in Mahon, Cork, we support customers all over the world with regards to level 1 and level 2 IT helpdesk support. You will be joining a dynamic team of experienced specialists and you will be trained extensively in all aspects of the role before dealing with our customers.
We have a strong desire for multi-lingual candidates, so if you speak any other languages other than English you will have the opportunity to further develop your skills in dealing with customers from multiple countries across the globe.

We offer competitive salaries with the following benefits:
� Health Insurance contribution
� Cycle to work scheme
� Employee Assistance Programme (EAP)
� Refer a Friend program for staff
� Performance Related Pay (PRP)
� Paid Maternity Leave
� Paid Paternity Leave
� Subsidized Canteen
� Relaxation Area � with DVD player / wifi / pool table
� Gym

Italian speaking HR Operations Supervisor

Title: Italian speaking HR Operations Supervisor
Salary: competitive
Location: Poland, dolno?l?skie, Wroc?aw
Languages: English, Italian
Posted: 21st May 2012

Description

Supervise and coordinate a team delivering HR operational services for an European customer
Actively support integration and transition of personnel administration process into HP center in Poland
Work closely with quality department to identify opportunities to increase process effectiveness
Recommend and assist in developing and implementing internal policies and procedures to ensure efficient processing and ongoing compliance with legislative requirements
Work in conjunction with IT department to support development, testing and implementation of system upgrades and/or enhancements
Assist internal and external auditors during audit process; implements changes recommended by auditors
Responsible for hiring, setting and monitoring of annual performance plans, coaching, and career development

Qualifications

University Degree or equivalent experience
Very good knowledge of English and Italian
Minimum 2 years of experience in managing people or process, preferably in outsourcing or shared services environment
Knowledge of HR/Payroll/Time Management principles
Good supervisory/leadership skills to drive changes, analysis and improvements
Ability to multi-task in dynamic environment
Customer focus and solution oriented
Self-starter, well-organized and willing to learn new skills
Strong business application skills

Job - Operations
Primary Location - Poland-Wroclaw
Schedule - Full-time
Job Type - Experienced
Shift - Day Job
Travel - No

French and German speaking PA

Title: French and German speaking PA
Salary: Excellent
Location: United Kingdom, London
Languages: English, French, German
Posted: 14th May 2012

American Apparel are seeking a bright and enthusiastic Personal Assistant to work with its European Managing Director. American Apparel leverages art, design and technology to advance the business process, while continuing to pioneer industry standards of social and environmental responsibility to the workplace. This vacancy will provide an opportunity to work for a growing brand that now has 260 stores based worldwide across 20 countries. Applicants must therefore be willing to travel if required.

Personal specification:

* Highly organised
* Retail experience
* Bright and confident personality
* Discreetly, persistent and assertive
* Professional and aware of the need for confidentiality
* Excellent communication skills
* Efficient and able to meet deadlines
* Ideally French and German speaker (as well as English)
* Willing to travel (extensively)
* Fully computer literate with all Microsoft programmes (Outlook, Word, Excel)

Job Specification:

* Diary management
* Inbox management
* Company Credit Card Management
* Manage email/postal correspondence and workflow for various departments
* Travel arrangements
* Assisting with administrative tasks
* Phone calls and setting up conference calls
* Sorting and reconciling expenses
* Take minutes for any meetings when requested
* Any personal matters which may be required at the E.M.D's request

Danish language teacher needed in Birmingham

Title: Danish language teacher needed in Birmingham
Salary: per hour
Location: United Kingdom, West Midlands, Birmingham, Birmingham
Languages: English, Danish
Posted: 14th May 2012

Listen and Learn is a successful language training company working with freelance trainers all over the world to provide private tuition for numerous languages, but mainly in the US and the UK. We have students (private and corporate) who need to learn languages, anytime and anywhere. Thus, we organize teachers for them at their offices or their homes.

We are currently looking for a language trainer for one of our clients.

Language Required: Danish
Location: Birmingham
Length of Course: 60 hours
Type of Course: General
Number of Students: 1
Level of Student(s): Beginner
Preferred Start Date: ASAP
Preferred Schedule: 1 lesson a week

Location of the classes and schedule could be re arranged. The salary is negotiable depending on qualifications and experience. We are also happy to discuss travel costs.

In order to be eligible, you should have a high written and spoken level of the language you teach and/or have a language degree and at least two years experience in teaching. You will also be required a visa/working permit if you are not a citizen of the country where we are currently searching. Candidates who do not match these criteria will not be considered in the recruitment process. The company offers free lance-part time positions, and cannot sponsor your visa.
If you would like to join this growing team, please submit your resume.

We look forward to hearing from you soon!

German speaking Inside Sales Specialist / Lead Generator

Title: German speaking Inside Sales Specialist / Lead Generator
Salary: £25k - £30k (pro rata)
Location: United Kingdom, South East, Oxfordshire, East Hendred, OX12
Languages: English, German
Posted: 30th Apr 2012

6 month full time contract

The company

A fantastic opportunity to join an office based Lead Generation team with a top B2B Marketing Agency. We are looking for an experienced Lead Generator, who will demonstrate superb inside sales delivery, to work within our unique and rapidly expanding company, due to continued growth and success.

The Marketing Practice is a sales focused agency, we continue to win new business and build upon our strategic relationships with internationally renowned brands such as O2, Oracle and Canon.

We have an immediate need for A German speaker on a Contract basis:

Key Deliverables in role:

� Nurturing a sales pipeline for your client/s
� To plan, coordinate, and implement the business intelligence aspect of a marketing campaign for the client including;
o lead generation
o event delegate recruitment
o customer research & profiling
� High quality output and client satisfaction
� Demonstrating return on client investment
� Developing an in depth understanding of a variety of product/service options
� Meeting required targets within determined timescales

You will have:

� Experience of selling a complex product or proposition face to face or by telephone
� Experience of liaising successfully to Director level within prospect and customer businesses
� Evidence of working to and exceeding commercial targets and objectives
� Experience of consultative sales � building rapport, defining needs and building intelligence
� Experience of working as part of a high performing team
� Experience of working to tight deadlines/juggling multiple projects

The candidate

� Energy, ambition and tenacity � able to motivate themselves and others
� Self-management � able to plan and manage own time
� Excellent verbal and written communication skills � able to engage and influence
� Strong commercial acumen
� Passion for building relationships, developing intelligence and meeting business objectives
� Graduate calibre preferred

Great Company Benefits:
A unique and inspiring working environment within a beautiful converted barn
25 days holiday
Healthcare
Dental cover
Life Assurance
Pension Scheme
Learning Grants
Onsite parking
Employee discount
Free breakfast and fruit provided

NB - you will need to have your own transport, due to the rural location of our offices.

French speaking Accounts Payable Specialist

Title: French speaking Accounts Payable Specialist
Salary: competitive
Location: Poland, dolno?l?skie, Wroc?aw
Languages: English, French
Posted: 21st May 2012

Description

Hewlett-Packard- one of the largest companies in the world-has established a Global Business Center in Wroclaw, Poland. This unit is part of a world wide network with branches in Spain, Romania, Costa Rica, Mexico, Singapore, India and China.

The Center in Poland provides services to both, internal and external clients, in areas such as Human Resources, Sales & Marketing, Supply Chain as well as Finance & Accounting. HP is looking for talented individuals who will have the opportunity to:

work in an international environment
take on challenging assignments
& realize career goals.

Key Responsibilities:

Process invoices accurately and in a timely manner
Assure invoice compliance with accountancy, tax, local, legal rules and customer accounting standards
Contacting internal and external partners from different parts of Europe as well as the client's employees
Answering calls and e-mails as CRC Agent
Update the process documentation with possible changes in country specifics.
Identify process improvement needs.

Qualifications

Minimum Bachelors Degree
Fluent English
Fluent French
Excellent communication skills
Analytical, process-minded, reliable
MS Office products knowledge
Economic/administration background will be an advantage
SAP knowledge will be an advantage
Experience in CRC/Finance/Accounting will be a strong advantage

Manager, Technical Services Customer Support (German speaker)

Title: Manager, Technical Services Customer Support (German speaker)
Salary: Competitive package
Location: Ireland, West, Galway, Dangan
Languages: English, German
Posted: 30th Apr 2012

Overview:

Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. Aspect provides IT consulting, integration services and business applications.

Job Description:

GENERAL SCOPE & SUMMARY

Oversees the technical support of company customers by field Engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems. Supervises Engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software. Establishes and maintains lines of communication with design Engineering and software development on design, reliability and maintenance issues. Ensures that Engineers are current with the latest upgrades and/or new releases. May be involved in customer installation and training programs. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Provides Engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix. Provides technical feedback to Engineering concerning product changes/enhancements. May be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation. Creates tests, tools, and diagnostic procedures for use by product support personnel. May quality check technical product documentation. Incumbents typically have a university education in an Engineeringing specialty.

PRIMARY ROLE & RESPONSIBILITIES

� Leadership to inspire others to achieve high performance resulting in driving business results

� Recognize and remove interference to raise the capacity for high performance

� Engage, coach and assist with development guidance to achieve individual growth among the team and business results

� Develops direct customer relationships and trust building long term Aspect partnership/reference accounts

� Manages a direct team and customerbase, with responsibility for people management and business results.

� Determines goals to meet business objectives. Ability to guide subordinates to achieve those goals.

� Fiscally responsible

Qualifications:

SPECIALIZED KNOWLEDGE & SKILLS

Ability to communicate complex information internally and externally.
Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships.
Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results. Ensures budgets, schedules, and performance requirements are met.

JOB REQUIREMENTS

5 + professional experience
Bachelor's degree in relevant field. May prefer advanced degree
Ability to pass a background check may also be required
Physical requirements include sitting for long periods of time
German Language Essential

Java developer MF

Title: Java developer MF
Salary: very good salary + benefits
Location: Czech Republic, Praha
Languages: English
Posted: 14th May 2012

Software Engineer JAVA

CA Technologies (NASDAQ:CA) formerly known as Computer Associates, is one of the world's leading IT management software and solution companies with expertise across all IT environments � from mainframe and physical to virtual and cloud. Our software manages and secures IT environments, enabling our customers to deliver more flexible IT services and our solutions help our customers gain a level of deep insight into and gain control over complex and mixed information technology (IT) environments. CA Technologies works with the majority of the Forbes Global 2000, as well as government organizations and thousands of companies in diverse industries worldwide. Founded in 1976, CA Technologies serves customers in virtually every country in the world and reported fiscal year 2011 revenue of $4.4 billion.
We�re currently looking for a qualified JAVA Software Engineer to join our R&D Center in Prague, Czech Republic.

Responsibilities:

� Design and code complex units/modules/products that meet functional and business requirements on schedule and within budget.
� Participate in design and code reviews with other developers.
� Attend department meetings (conference calls) and provide input to establish and improve departmental processes and procedures.
� Provide product content to Technical Writers.
� Must work well within a team environment, understanding that team success is the end goal in the highly developed Agile environment.

Requirements:

� Typically 2+ years of experience in software development
� Good knowledge of J2EE
� Multiplatform development (UNIX/Linux experience is a big plus)
� IBM Mainframe experience (IBM assembler, IMS experience) is advantage
� Analytical skills
� Problem solving skills
� Must be a good team player
� Knowledge of English (written and spoken) required in daily communication
� Open to learn basics about Mainframe to be able develop supporting tools in JAVA

We are offering:
COMPETITIVE SALARY + benefits
- Pension insurance
- Life insurance
- Long Term Sick Leave Insurance
- Short Term Sick Leave Benefit
- Sport benefits
- Meal vouchers
- Free Parking
- Free beverages
- Trainings and courses � possible certifications
- Medical care for you and one more person of your choice
- Vacation � 26 days

There's never been a better time to join CA Technologies. We're a dynamic company with a strong vision in a growing global market. At a time when customers are demanding more and more from their technology, we're changing the way the world manages IT, to help customers better perform, compete and grow. That's why the majority of leading companies across industries worldwide use our software. It's also why you'll find a wealth of opportunities for important and rewarding work. Come to CA Technologies and build the career you want.
To learn more about CA Technologies and this opportunity, we welcome you to visit our web site at www.ca.com.

Dutch speaking Collection Specialist

Title: Dutch speaking Collection Specialist
Salary: competitive
Location: Poland, dolno?l?skie, Wroc?aw
Languages: English, Dutch
Posted: 21st May 2012

Opportunities for external candidates
Opportunities for current HP employees
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Job Description - Collection Specialist with Dutch (798006)
Job Description
Collection Specialist with Dutch-798006

Description

Hewlett-Packard - one of the largest companies in the world-has established a Global Business Center in Wroclaw, Poland. This unit is part of a world wide network with branches in Spain, Romania, Costa Rica, Mexico, Singapore, India and China.

The Center in Poland provides services to both, internal and external clients, in areas such as Human Resources, Sales & Marketing, Supply Chain as well as Finance & Accounting. HP is looking for talented individuals who will have the opportunity to:
o work in an international environment
o take on challenging assignments
o & realize career goals.

Collection Specialist with Dutch

Responsibilities:

* Providing collection services within framework of the project
* Managing a complex AR porfolio within goal performance targets
* Creating and updating procedures and other documentations
* Data gathering, analysis and reporting
* Monitoring and reporting daily metrics
* Deliver contant high quality performance, focus on details and accuracy
* Proactively solve customers' problems, be accountable for solving the problem
* Build very good relationship with customer / team
* Maintain strong communication standards, internation and multi- cultural mindset

Qualifications

Education and Experience Required:

· Minimum Bechelor degree
· 2+ years experience in an accounting environment - Collection work experience is a must

Knowledge and skills required:
· Good English skills
· Fluent Dutch, native speaker preferred
· Strong understanding of Credit & Collection
· Strong communication skills
· Analytical, process-minded, reliable
· MS Office products knowledge

French speaking General Accounting Specialist

Title: French speaking General Accounting Specialist
Salary: competitive
Location: Poland, dolno?l?skie, Wroc?aw
Languages: English, French
Posted: 21st May 2012

Description

Hewlett - Packard has built Global Business Centre in Wroclaw to become a part of a global network along with Barcelona, Bangalore, India, Singapore and Guadalajara, Mexico. HP is looking for talented individuals who will become a part of the all - star team heading up this unique effort within HP.

Our 'Fortune 20' corporation which provides technology solutions to consumers, businesses and insitutions globally offers many avenues for future career development.

We don't expect you to already have professional experience. That's exactly what we will provide you with through our extensive training. If you join our team we will give you the opportunity to become a professional for one (or more...) EMEA countries.

Responsibilities:

Process invoices accurately and in a timely manner
Assure invoice compliance with accountancy, tax, local, legal rules and customer accounting standards
Communication with internal & external partners from various parts of Europe
Identify issues & opportunities to improve account reconciliation process
Actively participate in project improvements & propose new solutions
Perform other General Accounting activities in scope
Backup applicable entities effectively whenever necessary according to internal process
Update process documentation on a timely manner

Qualifications

Qualifications:

Fluent knowledge of French language
Good English skills
Minimum Bachelor's degree in Accountancy / Finance / Math / Foreign Languages Faculties or Accountancy School
1-2 years of experience in Finance / Accounting roles would be an advantage
Analytical thinking, detail oriented
Responsible & reliable
Excellent communication skills
Good MS Office product knowledge
Solution - oriented

We are offering:

working in an international company for one of our clients from hospitality business line
opportunity to develop career path in organizational structures
flexible time schedule
modern and friendly work environment with open door policy
professional trainings
social benefits

Italian Speaking Rich Media Campaign Services

Title: Italian Speaking Rich Media Campaign Services
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Italian
Posted: 18th May 2012

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high caliber customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

� Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

Customer Optimization License Sales Representative - French Market

Title: Customer Optimization License Sales Representative - French Market
Salary: Dependent on Experience
Location: Ireland, Dublin Region, Dublin
Languages: English, French
Posted: 9th May 2012

OracleDirect is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, more than 400 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using latest Internet technologies.

Based in Oracle's European sales operation in Dublin, Ireland, Oracle wishes to hire an experienced sales professional to sell Oracle's Applications solutions to Business clients in the French territory. This is an excellent opportunity for experienced and driven sales professional to join a global player in the IT industry and move their career to the next level with Oracle - the world�s largest Enterprise software company.

This new role represents a senior position in the Applications Sales Team in Oracle Direct.

The successful candidate will optimize the Oracle footprint within our customer base. This is achieved by selling to senior customer decision makers helping them to maximize/optimize the deployment of their licences and, help them with compliance.

RESPONSIBILITIES:

- Work with Account Managers (Inside/Field) to optimize the Oracle footprint within our customer base. This is achieved by selling to senior decision makers helping them to maximize/optimize the deployment of their licences and, help them with compliance.
- Present and maximize the value that Oracle products contribute to the success of the customer�s business.
- Be a trusted advisor for our customers, an Oracle Licence champion, and an expert at professionally presenting non compliant environments in a structured and logical approach.
- Further develop high level contacts with agreed accounts to promote Oracle value and further expand the Oracle platform.
- Demonstrate a thorough knowledge of Oracle�s Software license guide.
- Provide weekly accurate sales forecasts to Management Team.
- Build and maintain strong working relationships with all internal account stakeholders maximizing credibility at all times.
- Present campaign plans, which will ultimately help identify customers who require help and guidance with their estate.

QUALIFICATIONS:

- A track record in selling solutions to the French Market.
- Strong grounding in all aspects of professional selling especially, prospecting, needs analysis, license metrics, negotiation and closing.
- Proven track record in closing sales and achieving target.
- Excellent verbal, written and communication skills.
- Excellent persuasive skills.
- Fluency in French and English.
- Demonstrable track record of successful selling into complex organizations.
- Strong understanding of business issues within Industries and Lines of Business.
- High level of energy, drive, enthusiasm, commitment, self-belief and positive attitude.
- Strong organizational and planning skills essential.
- Real desire to learn and continuously expand personal professional knowledge.
- Ability to work in a high pressured, fast moving and challenging target-driven environment.
- Proven structured and organized approach to closing sales.
- Excellent self discipline in the use of internal systems including GCM and weekly activity sheets.

WHAT WE OFFER:
- Considerable investment in employees and their career development including intensive Industry, IT, product, sales and personal skills development training
- Challenging, dynamic and fun working environment
- Competitive, performance related salary Excellent benefits (Pension Plan, Private Health Insurance, Educational Assistance)

As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

French Speaking Rich Media Campaign Services

Title: French Speaking Rich Media Campaign Services
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, French
Posted: 18th May 2012

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high caliber customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

� Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

Hardware Pre-Sales Consultant

Title: Hardware Pre-Sales Consultant
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

Sun Enterprise Hardware Pre-Sales Consultant - (UK Market) based in Dublin, Ireland

Oracle Corporation is currently Talented Technology / IT professionals to work as Sun Enterprise Hardware Pre-sales Consultants for the UK Market. You will work closely with the UK Sun HW Sales Reps in Dublin to provide their Italian clients with optimum SUN Enterprise HW solutions.

Successful individuals will be based in our new EMEA Inside Sales Centre based in Dublin, Ireland.
Oracle Direct is our EMEA Inside Technology sales organisation selling all Oracle Technology solutions and services.

This line of business has grown rapidly in last 10 years from 40 to over 850 people and has become the Talent Development Centre for EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology / IT professional.

Oracle�s Future Business Leaders and Technology Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled future career opportunities within the Oracle global organisation

RESPONSIBILITIES:

- Support the UK territory sales reps and specialists in Dublin to identify the best Sun Hardware solution for the customer's business
- Engage with UK customers by translating their business needs into appropriate Oracle / Sun solutions.
- Present and articulate the features and benefits of a SUN Hardware solution in the context of reliability, availability and scalability.
- Explain the Sun Hardware product stack to Italian clients using existing tools and internal resources
- Deliver product demonstrations and presentations to UK customers using the latest web technology.
- Become the technical solution expert for a designated product set. This includes keeping abreast of all new products, market trends, future directions and the competition for areas of focus
- Maintain up-to-date knowledge of Oracle�s product stack and be able to position our solution versus our competitors.
- Ongoing education and training of the sales reps on Sun Hardware technologies and solutions.
- Coach UK sales representatives to identify and create new sales opportunities for the broad range of Oracle Sun Hardware solutions and assist the Italian sales teams to identify customer up-sell opportunities.

SKILLS

- Excellent presentation and communication skills.
- Understanding of the sales process.
- Proven track record in supporting sales teams to meet their sales targets.
- Strong customer orientation.
- Proactive, creative and innovative thinker.
- Willingness to work towards achieving goals in a changing and challenging environment.
- Team player who can motivate and lead.
- Coaching, mentoring and training skills.
- Demonstrated ability to plan tasks and follow-up on actions
- High degree of personal motivation
- Desire to stay current with the hardware market and latest technologies

QUALIFICATIONS

- Fluency in English
- Degree in Computer Science, Engineering or equivalent.
- Proven experience in a technical environment.
- Excellent verbal and written communication skills are essential
- Excellent persuasive skills are essential. .
- Deployment experience of Server and/or Storage systems is desirable but not necessary
- Previous pre-sales experience a distinct advantage but not necessary
- Experience as a Systems Administrator would be an advantage

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, apply today

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Customer Solutions Agent Turkish

Title: Customer Solutions Agent Turkish
Salary: competitive
Location: Ireland, Dublin Region
Languages: English, Turkish
Posted: 18th May 2012

Primary Job Responsibilities

1. Represent PayPal with a high level of professionalism and customer service at all times
2. Resolve customer queries by telephone (90%) or by email (10%)
3. Use all manner of modern communication to offer PayPal members the best possible service
4. Maintain and promote a positive attitude while meeting productivity goals
5. Continually display initiative to take on additional responsibilities toward professional growth
6. Perform related duties as assigned

Job Requirements

Basic Job Qualifications:
Fluent Turkish and English required
Minimum of 6 months call centre/customer service experience
Ability to work in a customer-focused, target-driven environment
An excellent communicator with the ability to build and maintain strong working relationships

Skills Required:
Excellent phone skills and communication skills � both written and oral
Have excellent customer service skills and ability to demonstrate patience
Ability to help customer understand and navigate the PayPal site & product
Capable of achieving quantitative and qualitative goals
Proven problem solving skills and experience in delivering practical solutions
Ability to practice sound judgment and demonstrate initiative
Show a well-developed sense of urgency and follow through
A high degree of flexibility, team spirit and independence
Leadership and time management skills
Proficiency with MS Office, Internet and a good knowledge of databases

Must have relevant working rights for Ireland, PayPal will not at this time offer sponsership.

Education
General Education or Equivalent

Software Application support with German

Title: Software Application support with German
Salary: according to the skills and knowledge
Location: Czech Republic, Jihomoravsky, Brno, 639 00/ Brno
Languages: English, German
Posted: 24th May 2012

Infosys Technologies Ltd. is one of the largest IT companies in the world. Our services include business and technologies consulting, IT services and business process outsourcing. Currently we are looking for candidates for Software application positions for our international project. This position may require travel for on-site training abroad.

Job responsibilities:
- Provide application support for non-standard software applications
- Communicate with end users in the respective country to clarify problems with applications and resolve them
- Diagnose the issue and escalate to programmers in case of complex application problems
- Facilitate communication between programmers and end users
- Provide translation from local language to English for internal purpose only
- Maintain technical knowledge databases and �How to� queries
- Reporting on local country data on Incidents, Problems, Service requests etc.

Our requirements:
- English on an advanced level
- Good communication skills in German
- Technical education (Computer science, Electro engineering) or previous experience in the relevant field
- Knowledge / previous exposure of JAVA or .NET technologies (main technologies for all applications)
- Basic knowledge of databases (such as Oracle, MySQL, MSSQL)
- Understanding of basic OOP principals
- Ability to work in an international team
- Willingness to travel for training to the country according to language specification for 3 � 6 months

We offer:
- Attractive compensation package relevant to experience
- Development possibilities in the international environment
- Excellent training and development opportunities within Infosys

French speakers � start your career in IT!

Title: French speakers � start your career in IT!
Salary: according to the knowledge and experience
Location: Czech Republic, Jihomoravsky, 639 00
Languages: English, French
Posted: 24th May 2012

Job description
We are seeking enthusiastic and fluent French speaking candidates to join our exciting and fast growing project in Brno. Your main task would be to provide first level customer service and IT advisory by phone.
Our client is an American multinational corporation that designs and markets revolutionary consumer IT gadgets and software � laptops, smart phones, music players and many others. They are known worldwide for their advanced IT solutions and excellent design as well as first league customer service.

Your responsibilities
� Provide IT support and customer service on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries
� Be professional and flexible in your communication approach when speaking with customers who have varying levels of computer experience
� Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues
� Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy
� Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs
� Efficient and positive communication with your team members, customers and other partners
� Cooperation on brand new products development for German speaking market

Our requirements
� Fluency in French language for adequate communication
� English language on sufficient level to understand all training materials in both written and verbal format
� Strong communication skills and analytical thinking
� Passion for customer care and IT field
� Ability to work in dynamic situations and achieve goals
� Previous experience in customer service is a strong advantage

Infosys BPO offers you
� Attractive salary, monthly guaranteed bonus + performance related bonus
� Starting bonus
� Reimbursement of travel costs and 2 months accommodation on arrival for foreign candidates.
� Free language courses, lunch vouchers, social and sports events organized by the company
� Long-term education program of working competence development, including managerial trainings
� Training: You will be trained and certified in the new technologies, and would regularly undergo training on all of the latest updates.

You will be located in the Infosys office situated in the beautiful city of Brno, the second largest city in the Czech Republic. Brno is historic yet modern and multicultural town. The international airports of Vienna, Prague, and Bratislava and in Brno itself are within 2 hour drive. More on www.brno.cz
In addition, you will be a part of a multinational corporation that provides first class outsourcing services to Fortune 500 companies.

Are you interested in this job opportunity and do you think you can handle all the above mentioned responsibilities? Send your updated CV in English to: kristina_hrdova@infosys.com
Key words: customer service, customer care, technical support, IT, French, English, communication, international company

French Web Designers / Developers

Title: French Web Designers / Developers
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, French
Posted: 18th May 2012

This is a fantastic opportunity to work on a new start-up operation. The first of their kind, these positions are new, exciting and innovative!

Part of a global brand in Ad management, you will be a member of a start-up team with fantastic potential to develop your career as the team size grows.

Working with cutting edge tools and products, you will receive 1st class training from the global leaders in Rich Media.

We are interested in speaking to people with varying skill sets and experience and to people who have a genuine passion and want to progress their careers in this industry. Please see below a general guideline of the role responsibilities, further details will be discussed at interview stage.

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high calibre customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

Italian Web Designers / Developers

Title: Italian Web Designers / Developers
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Italian
Posted: 18th May 2012

This is a fantastic opportunity to work on a new start-up operation. The first of their kind, these positions are new, exciting and innovative!

Part of a global brand in Ad management, you will be a member of a start-up team with fantastic potential to develop your career as the team size grows.

Working with cutting edge tools and products, you will receive 1st class training from the global leaders in Rich Media.

We are interested in speaking to people with varying skill sets and experience and to people who have a genuine passion and want to progress their careers in this industry. Please see below a general guideline of the role responsibilities, further details will be discussed at interview stage.

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high calibre customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

German Speaking At-Home Chat Representative

Title: German Speaking At-Home Chat Representative
Salary: Competitive
Location: Ireland, Dublin Region, Dublin, or Leinster
Languages: English, German
Posted: 30th Apr 2012

At Apple, we believe that hard work, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire � and we can make big impacts with our customers through home-based Chat support. Building this environment starts with YOU!

The Worldwide Apple Online Store Sales team is looking for self-starter, motivated, and tech-savvy individuals who would excel working from home to offer Apple customers an unparalleled product consultation over Chat.

At-Home Chat Representatives will:

� Be self-starters who are comfortable in an environment remote from co-workers and managers; Excel working with autonomy;
� Be passionate about Apple products and it�s unique company culture;
� Demonstrate Apple products and accessories to customers through Chat;
� Provide consultative lifestyle solutions to customers based on their needs;
� Be comfortable in a home-based, results orientated environment where performance and results are monitored, recorded, and assessed remotely;
� Can translate �techno-speak� in to non-tech speak and communicate this through a Chat Platform.

Desired Qualities, Behaviors, and Skills:

� Self-starter;
� Ability to work and make decisions with minimal supervision;
� Proficient typing skills;
� Comfortable working with ambiguity;
� Strong organizational skills;
� Team player;
� Experience with a PC as well as a Mac;
� Able to troubleshoot basic issues related to home-office.

Is being an At-Home Chat Representative a great fit for you? Consider the following questions:

1. Do you have a flexible schedule, including the ability to work nights and weekends?
2. Do you live near Dublin or within a one-hour commute of Dublin?
3. Do you have a private workspace in your house with a door, where ambient noise can be minimized during work hours?
4. Do you have a workspace with a desk and chair? Does this workspace allow for the proper installation of technical equipment?
5. Do you have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 5mbps downstream and 1mbp upstream? (monthly allowance provided by Apple)

Education and Experience:

� Degree preferred plus 1-2 years proven experience in a sales or customer service environment;
� �Gets� technology and ideally have hands-on knowledge of Apple products, applications and services;
� Professional verbal and written communication skills;
� Fluency in German and English

Interpreters based in Leeds

Title: Interpreters based in Leeds
Salary: 16-25 per hour
Location: United Kingdom, Yorkshire, West Yorkshire
Languages: Arabic, Bengali, Cantonese, French, Korean, Other Languages, Kurdish, Dari, Armenian, Lingala, Amharic
Posted: 18th May 2012

thebigword is one of the leading global language service providers. Due to a number of recent contract wins, we are currently seeking freelance interpreters based in Leeds to carry out interpreting assignments on a regular basis for our local clients. The languages of particular interest are:

AMHARIC FANTI
ARABIC FRENCH
ARMENIAN FULLAH
AZERI HINDKO
BAMBARA KINYARWANDA
BENGALI KOREAN
BRAVANESE KRIO
BURMESE KURDISH (KURMANJI)
CANTONESE LINGALA
CHICHEWA LUGANDA
CREOLE MALAYALAM
DARI

Ideally candidates should meet at least one of the following criteria:
Community Interpreting Course Level 3
BA or MA in interpreting services
Diploma in Public Service Interpreting ( DPSI)
Metropolitan Police Test
Home Office Test

Be a full member National Register of Public Services Interpreters (NRPSI)
For rare languages we will also consider Interpreters who do not fill the above criteria.

If you speak one of the above languages and would like to receive the many benefits that come with working with an established and experienced Interpreting Service Provider, we would love to hear from you!

Please contact us on join@thebigword.com
We look forward to working with you!
thebigword interpreting service

Russian Speaking EA Gaming Agent

Title: Russian Speaking EA Gaming Agent
Salary: £15,500
Location: United Kingdom, Northern Ireland, Belfast, BT1 3LP
Languages: English, German
Posted: 15th May 2012

The person in this position will work in a team environment to support EA�s customers with billing enquiries, reporting foul play or behaviour in social online gaming, and technical issues. The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone and email in a timely and efficient manner. You may be required to handle English language calls/emails as per business needs.

Electronic Arts is a leading developer, publisher, marketer and distributor of video games. Recognised as one of the leading names in the gaming industry, EA have developed some of the world�s most popular games and game franchises. EA currently supports all major gaming platforms.

Concentrix currently handles enquiries regarding a number of EA products including popular Windows PC real time strategy game BattleForge, web browser online strategy game Lord of Ultima, casual mini-games website Pogo, children�s favourite Littlest Pet Shop Online and the Need for Speed Franchise. Concentrix also provide support for EA console games.

Candidates should...

� Be able to demonstrate a keen interest and passion for gaming
� Be fluent in written and spoken English & Russian
� Have 6 months outstanding customer service experience in a service driven environment
� Be able to demonstrate expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives)
� Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
� Have the ability to multitask, plan and prioritise workload
� Have excellent communication skills both verbal and written
� Demonstrate resilience and ability to work on own initiative
� Demonstrate problem solving and troubleshooting skills
� Demonstrate ownership and accountability to achieve deadlines and targets
� Must have valid permit if necessary to work in the UK

What are the BENEFITS of working for Concentrix?

� Extremely competitive salary
� Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
� the opportunity to travel and work abroad
� the opportunity to improve your standard of English and work in a multi-lingual environment
� Performance Related Pay
� Staff Discount Scheme
� Eye Care Provision
� Cycle to Work Scheme
� Childcare Vouchers
� Annual Reward & Recognition Ceremony
� Free cakes and fruit on a Friday!
� 21 Holidays & 6 Stat days & birthday day off
� Stakeholder Pension Scheme
� Team and Concentrix events

What is the salary?

£7.45 per hour (equivalent to £15,500 per annum gross (taxes to be deducted).
Please note that the salaries in Concentrix reflect the much lower cost of living in Belfast. They facilitate an extremely comfortable lifestyle due to the lower costs of accommodation, transport and all other amenities in Belfast.

What are the hours of work?

40 Hours per week on a rotational shift pattern from Monday to Friday
9am � 10pm. However, your department�s operational hours are 24/7. Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.

What is the training like?

Training will be conducted over 2 weeks. It will consist of acquiring knowledge of how EA operates as a company, as well as technical and product knowledge, required for the position.

Does Concentrix offer a relocation package?

For those that are relocating, we offer a fantastic package:

Travel costs will be reimbursed up to the cost of �250 (reimbursements will be authorized if the employee remains employed by Concentrix for at least 3 months). All receipts must be kept for reimbursement. Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation

We have individual relocation advisors within Concentrix who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and finding accommodation)

More information on Belfast...

Belfast is a vibrant, multi-cultural and exciting place to live. As the capital city of Northern Ireland, Belfast is home to more than 270,000 people and boasts a wide variety of exciting attractions, entertainment and shops.
The transportation within Belfast is also first class with two airports, direct sea crossings from Scotland and England and a direct rail link from Dublin, getting to Belfast and Northern Ireland has never been easier.
Moving to a new city can be a daunting experience but Belfast is among the most welcoming cities in the world and we, as a company, do our best to make sure the transition is as easy and enjoyable as possible! Finding accommodation is simple with the support of our relocation team and it is extremely cheap to live in Belfast � accommodation, transportation and the general cost of living are all very reasonable.

To find out more about this fantastic city, please visit http://www.gotobelfast.com

We look forward to receiving your application soon!

French Pre-Sales Consultant

Title: French Pre-Sales Consultant
Salary: Competitive
Location: Spain, Andalucía, Málaga
Languages: English, French
Posted: 9th May 2012

Oracle Direct is our sales operation representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, 900+ talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using the latest internet technologies.

Based in Oracle Direct�s sales operation in Malaga, Spain, this exciting position represents an excellent opportunity for a Talented IT / Technology professional to move their career to the next level with the world�s largest Enterprise Technology company � Oracle Corporation (www.oracle.com).

The successful individual will be offered world-class training and structured career development to ensure you reach your maximum potential as a Technology / IT professional. If you currently work in a Technical / IT environment and have a passion to deliver technology solutions to Enterprise customers, then Oracle Corporation wants to hear from you!

Responsibilities

- Support the sales reps and specialists to identify the best Oracle solution for their customer's business.
- Engage with customers by translating their business needs into appropriate Oracle solutions.
- Present and articulate features and benefits of the Oracle solution.
- Showcase the Oracle product stack using existing solutions and internal development resources.
- Deliver product demonstrations and presentations to customers using the latest web technology.
- Become the technical solution expert for a designated product set.
- Keep abreast of all new products, market trends, future directions and the competition for areas of focus.
- Maintain up-to-date knowledge of Oracle�s product stack and be able to position our solution versus our competitors.
- Ongoing education and training of the sales force on Oracle technologies and solutions.
- Coach sales representatives to identify and create sales opportunities for the broad range of Oracle solutions and assist the sales teams to identify customer upsell opportunities.

Required Skills

- Excellent presentation and communication skills.
- Strong customer orientation.
- Proactive, creative and innovative thinker.
- Willingness to work towards achieving goals in a changing and challenging environment.
- Team player who can motivate and lead.
- Coaching, mentoring and training skills.
- Demonstrated ability to plan tasks and follow-up on actions.
- High degree of personal motivation.
- Desire to stay current with the hardware market and latest technologies

Qualifications

- Fluency in English and French languages
- Degree in Computer Science, Engineering or equivalent.
- Excellent verbal and written communication skills are essential.
- Excellent persuasive skills are essential.
- Proven experience in a technical environment.
- Previous pre-sales experience a distinct advantage but not necessary.
- Experience as a Systems Administrator would be an advantage but not necessary.

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please apply today

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

MULTILINGUAL MARKET RESEARCHERS OR ANALYSTS

Title: MULTILINGUAL MARKET RESEARCHERS OR ANALYSTS
Salary: Competitive hourly rates
Location: United Kingdom, London, South London
Languages: English, Danish, Dutch, French, German, Mandarin, Portuguese, Russian, Swedish, Korean, Polish
Posted: 30th Apr 2012

We urgently require Market Researchers and Analysts for current and forthcoming projects. Fluent level language skills are essential.

Candidates should be experienced in conducting in-depth interviews to CEO level.

Desk research experience very useful for some projects.

Projects typically last for between two and six weeks, and we always try to offer good candidates the opportunity to work with us on future projects.

The Business Advantage Group Plc is a specialist international research, marketing and management consulting practice operating in the information Technology Sector.

The company is based in Petts Wood, Orpington, Kent - only a 25 minute train journey from Charing Cross, Waterloo, London Bridge or Victoria. 1 minute walk from Petts Wood Station - very easy to commute if you are located or looking for a position in London.

Business Advantage provides services to their clients under four main service areas:

�marketing and management consultancy;

�market research;

�database services - building, cleaning and management;

�sales and marketing services;

German Speaking Customer Service Specialist

Title: German Speaking Customer Service Specialist
Salary: Competitive + Generous Shift Allowance & Benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Peterborough
Languages: English, German
Posted: 9th May 2012

Positions: 1 x permanent - working pattern 5 days out of 7, hours: 13.00 � 21.30
1 x 6 months fixed term � working pattern 5 days out of 7, hours: 9.00 � 17.30
1 x permanent - working pattern 7 days on/off, hours: 2115 - 0745

Competitive salary, plus generous shift allowance and benefits

Japanese Speaking Customer Service Specialists

At WhiteConcierge we deal with some pretty amazing requests on behalf of some pretty remarkable people. So long as it�s not illegal or immoral, we always get it done. So if you ever experience two days the same whilst you�re working for us, you must be on annual leave!

WhiteConcierge is Europe�s leading B2B concierge, travel and lifestyle management service. Our team operates on a 24/7 basis in 9 languages, serving our global customer base.

The success of our business is drive by our people � that�s why we pride ourselves on delivering a unique service that is absolutely second to none. A WhiteConcierge Customer Service Specialist is a creative thinker, a natural communicator and an imaginative problem solver; above all they are dedicated to customer service.

You will be a lifestyle specialist, helping our clients get the very most out of their business, travel and leisure plans and fulfilling their every whim.

First and foremost, we need polished people with an incredible passion and perfection for everything they do.

Experience working with customer services in a contact centre environment would be an advantage but is not essential � the ability to multitask and to effectively manage your time, whilst delivering exceptional customer service is paramount.

WhiteConcierge Ltd is an Equal Opportunities Employer

Guaranteed Interview Scheme

As an Equal Opportunities Employer we actively encourage applications from people with disabilities. If you have a disability and have claimed a guaranteed interview, then you only need to meet the minimum qualifying criteria for the job you have applied for at the application and selection testing stages of the recruitment process. You will then automatically be invited to the final stage.

For more information about our business please visit www.WhiteConcierge.com

NO AGENCIES PLEASE

Senior Talent Acquisition Specialist English

Title: Senior Talent Acquisition Specialist English
Salary: Attractive Salary & Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown Dublin 15
Languages: English
Posted: 18th May 2012

Senior Talent Acquisition Specialist

GENERAL SUMMARY
To recruit the best qualified staff for PayPal, Inc. to maximize customer satisfaction and achieve
company goals and objectives.
Talent Acquisition (TA) Function
The TA function provides critical support to our business by enabling a strong and competitive workforce for Paypal and enabling a proactive, value add resourcing model that maximises its effectiveness while also being efficient.

THE ROLE
Manage full cycle day-to-day recruitment activities of assigned requisitions, ensuring an efficient and effective service is delivered to the business.
Manage own workload and capacity pro-actively and effectively.
Contribute to the smooth running of the entire recruitment process from approval to hire to successful appointment of a suitable candidate and on-boarding.
Input in the production of statistics and reporting requirements on daily, weekly and monthly basis, as directed by Partner and Lead Partner

KEY ACCOUNTABILITIES
Fully support the hiring strategy and practices to fit Paypal�s business objective and culture.
Deliver excellent service to the business
Meet agreed SLAs with business and team targets
Manage end to end recruitment lifecycle for internal and external candidates ensuring full understanding of requirements and timelines.
Work closely with business stakeholders to ensure hiring activity is current all the time.
Research, prepare and input into hiring statistics, as required
Complete weekly report on requisitions and team activity.
Develop innovative ideas to support best of breed resourcing activities
Generate candidate flow for all open requisitions utilizing the most effective and cost efficient methods available consisting of direct advertising, preparing job postings, updating Internet sites, and carefully selecting employment agency usage.
Prepare, present, and negotiate job offers in a timely and efficient manner in accordance with established company standards
Educate supervisors and managers on interviewing techniques and provide information to ensure fair and consistent employment practices.
Maintain confidentiality of information to ensure integrity of the TA function as well as PayPal
Participate to career fairs with appropriate preparation and collateral
Make full use of Employee Referral Program, apply best practice at all times
Participate in special projects as needed and perform other duties as assigned.
Ensure the recruitment process is in line with employment legislation and best practice

KEY STRENGTHS & PERSONAL ATTRIBUTES
Customer-focused with ability to positively champion Paypal to candidates and resourcing partners, including agencies and universities
High work standards in support of accurate, flawless delivery
Strong organisational skills with proven ability to multitask in a faced- paced environment
Excellent interpersonal skills with proven ability to interact professionally at all levels
Resilient and self-confident with the ability to think on their feet while under pressure
Ability to learn and adapt quickly
Ability to work independently using own initiative as well as work as part of a tight-knit team
Ability to work to tight deadlines and changing priorities at short notice.
Good negotiation and influencing skills
Diplomatic and highly confidential
Used to working with sensitive data.
Enthusiastic attitude to the challenge of the role with a positive can-do attitude
Passionate about Talent Acquisition

BEHAVIOURAL EXPECTATIONS
Drive for results
Customer Focus
Integrity & Trust
Problem solving
Dealing with ambiguity
Interpersonal savvy
Business Acumen
Negotiating

JOB QUALIFICATIONS

Education
Bachelors� degree in business administration, HR, or related field is required or equivalent work experience.

Experience
At least 5 years of sourcing and recruiting experience in global organisation
Proven experience with successful placement track record recruiting at volume and professional level. Proven innovative internet sourcing experience, including conversant in social media
Experience with a recruiting applicant tracking system preferred, direct Brassring experience a plus
Experience in a global internet company, call centre or financial institution a definite plus

BENEFITS (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (O�Connell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time

Benelux Technology Sales Representatives

Title: Benelux Technology Sales Representatives
Salary: Competitive
Location: Spain, Andalucía, Málaga
Languages: English, Dutch, French, Flemish
Posted: 9th May 2012

Benelux Technology Sales Representatives ( based in Malaga, Spain)

Oracle Corporation is currently hiring Benelux Technology Sales Representatives to be based in our new and expanding EMEA Sales Operation based in Malaga.
These new Benelux Technology Sales Representatives opportunities represent excellent opportunities for Talented and motivated Sales individuals to progress and develop their career with The World's Largest Enterprise Technology company - Oracle Corporation. Successful candidates will sell world leading Technology solutions to clients in the Benelux market.
Oracle Direct is our EMEA Inside sales organisation selling all Oracle Technology solutions and services.
This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the �Talent Development Centre� for EMEA.
Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology sales professional.
Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled career opportunities within the Oracle global organisation

RESPONSIBILITIES:
Demonstrate the business benefits and value proposition of Oracle Technology solutions to Benelux business customers
Match Oracle Technology solutions to resolve business pains and challenges with Benelux clients.
Deliver online demonstrations of Oracle Technology solutions with the ability to show what is asked by Benelux clients
Develop new business sales opportunities by uncovering new opportunities in the Benelux sales territory
Create, drive and execute new business marketing campaigns to Benelux client base
Manage a number of complex sales opportunities at the same time utilising internal resources
Win sales deals in a competitive environment to achieve and overachieve sales targets.
Continuously be aware of developments in the IT industry

QUALIFICATIONS:
Proven track record in a B2B sales environment
Proven ability to sell Technology solutions to either SMB, Mid-Market or Enterprise customers ( either: software, hardware or services )
Demonstrable overachievement of revenue goals and objectives
Strong sales skills including business justification, negotiation and closing.
Fluency in Flemish and French languages
Prospecting and/or new business background.
Expertise in demand generation in new markets from campaign conception to deal closure.
Strong influencing skills.
Enthusiasm to learn new sales skills and technologies

WHAT ORACLE OFFERS
Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)
Challenging, dynamic and fun working environment
Competitive, performance related salary

Commercial Underwriting Specialist - Hebrew

Title: Commercial Underwriting Specialist - Hebrew
Salary: Attractive & benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown, Dublin 15
Languages: English, Hebrew
Posted: 18th May 2012

Commercial Underwriting Specialist Hebrew

The Commercial Underwriting Specialist will be responsible for the detailed Credit Risk analysis of new Merchants in the CMEA region preceding the granting of a PayPal Business Account and/or high risk PayPal's account features. The underwriting process includes the use of PayPal data, external credit reports, websites review and interviews with merchants. Areas of focus will include but are not limited to performing risk management analysis and providing acquisition recommendations, assuring regulatory adherence, supporting merchant monitoring program, enforcement operation and validation of merchant's business proposition. Success will be measured by the ability to enable the merchant services business by optimizing revenue and losses.

Job Requirements

Analyze Merchant requests for a PayPal Business account facility, performing a Credit Risk assessment of the merchant and/or company against established Corporate Credit Risk policies and procedures, including:

Financial statement analysis

Merchant business model analysis

Act as main point of contact for all Credit Risk queries, managing and providing ongoing training to Business Units, Sales Teams analysts and other areas of the business maintaining positive relationships and open communication with all departments in the Sales workflow process, supporting business and revenue growth
Perform credit write-up for management review on high risk portfolio accounts or specific regions

Key Skills

Strong analytical skill - must be able to analyze complex data, draw meaningful conclusions, and make holistic business recommendations

Ability to approach problems in a quantitative and qualitative manner

Excellent organizational, communication, and interpersonal skills

Strong negotiating, influencing and facilitation skills

Ability to learn and adapt to new software technologies

Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).

Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).

Familiarity with Anti-Money Laundering, and other regulatory compliance requirements for merchants

Familiarity with PayPal and the merchant processing industry, particularly risk and operational processes

Required;
A minimum of 3 years of commercial underwriting experience in middle to large markets is desirable
Experience in financial statement analysis, financial modeling and valuation is essential
Experience preparing financial reviews, interpreting financial performance and assessing credit exposure is essential
Direct experience in utilizing analytical skills to identify critical trends

Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (O�Connell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club
Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

French Customer Solutions Agent

Title: French Customer Solutions Agent
Salary: competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, French
Posted: 18th May 2012

French Customer Solutions Agent (PayPal)
Job Location: Dublin, Ireland

Shift
Day

Shift DetailsTBD

Primary Job Responsibilities
As an Agent within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline representative, you will be the primary point of contact for our customers � it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. An Agent within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment.

�Answer phone calls, emails, and case work from customers and work to resolve customer queries in real time or pass the information to the most relevant PayPal department so it can be dealt with appropriately.
Tasks involve: Research using the appropriate tools, limiting accounts as appropriate or lifting limits based on appeal, closing out of buyer complaints, tracking customer contacts and logging relevant case related information. (90%)
�Proactively recommend and educate the customer about features and benefits of products in order to improve their satisfaction and deepen their relationship with PayPal. In undertaking this duty you will use Compass and IT systems to recognize the opportunities and transition the call. Deliver on metrics set for offered and accepted opportunities. (5%)
�Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)

Competencies:
�Customer Focus
�Listening
�Problem Solving
�Composure
�Drive for Results
�Functional / Technical Skills

The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.

Job Requirements

�Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
�Strong written (email) communication utilizing proper grammar and punctuation
�Ability to work independently while making sound business decisions on case information
�Well developed sense of urgency and follow through
�Ability to multitask multiple systems, screens, and tasks during customer contacts
�Time Management and Adherence to schedules
Ability to learn and adapt to new software technologies
�Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
�Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).

Education
General Education or Equivalent

Outbound Spanish/English Bilingual Customer Advisor

Title: Outbound Spanish/English Bilingual Customer Advisor
Salary: £9.00ph + incentives
Location: United Kingdom, London, West London, Kingston upon Thames
Languages: English, Spanish
Posted: 21st May 2012

Sitel is redefining outsourcing excellence in the contact centre, by raising the bar on expectations. We are the leading global business process outsourcing provider of customer care and complementary back-office processes.

We are launching a new and exciting outbound project with an established client, aimed at enhancing customer loyalty and acquisition, which in turn will increase market share and enable us to become the number 1 choice for Customers and Health Care Professionals.

We are looking for people who thrive in creating a strong and trustful rapport over the phone and take pride in being the one who will make a difference. The project involves customer retention and loyalty, promoting products and services and customer satisfaction investigations. Excellent understanding and strong communication skills are fundamental requirements for this project.

Summary of Primary Job Responsibilities
� Make outbound contacts within guidelines/goals established by the client and contact centre management.
� Building strong and exciting relationships over the phone
� Investigating needs offering and promoting adapted products and services
� Going the extra mile, providing a personalized service and sharing an outstanding experience with the customer
� Consistently achieve call quality targets and meet client and customer satisfaction goals.
� Adherence to current Sitel policies and guidelines.
� Other duties as assigned.

Experience Target
� Customer Service
� Call centre experience desirable
� Sales/Outbound experience
� Marketing experience desirable

Knowledge/Skills/Abilities
� Strong understanding of communication, customer service and sales skills.
� Ability to interact positively with customers, peers and supervisors
� Dependable, reliable and able to perform duties with minimal supervision.
� Basic computer skills (e.g. hardware, operating systems, internet).
� Self-motivated

Special Certifications
Fluent Spanish and English language skills

German speakers � start your career in IT!

Title: German speakers � start your career in IT!
Salary: negotiable
Location: Czech Republic, Jihomoravsky, 63900
Languages: English, German
Posted: 24th May 2012

Job description
We are seeking enthusiastic and fluent German speaking candidates to join our exciting and fast growing project in Brno. Your main task would be to provide first level customer service and IT advisory by phone.
Our client is an American multinational corporation that designs and markets revolutionary consumer IT gadgets and software � laptops, smart phones, music players and many others. They are known worldwide for their advanced IT solutions and excellent design as well as first league customer service.

Your responsibilities
� Provide IT support and customer service on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries
� Be professional and flexible in your communication approach when speaking with customers who have varying levels of computer experience
� Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues
� Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy
� Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs
� Efficient and positive communication with your team members, customers and other partners
� Cooperation on brand new products development for German speaking market

Our requirements
� Fluency in German language for adequate communication with speakers
� English language on sufficient level to understand all training materials in both written and verbal format
� Strong communication skills and analytical thinking
� Passion for customer care and IT field
� Ability to work in dynamic situations and achieve goals
� Previous experience in customer service is a strong advantage

Infosys BPO offers you
� Attractive salary, monthly guaranteed bonus + performance related bonus
� Starting bonus
� Reimbursement of travel costs and 2 months accommodation on arrival for foreign candidates.
� Free language courses, lunch vouchers, social and sports events organized by the company
� Long-term education program of working competence development, including managerial trainings
� Training: You will be trained and certified in the new technologies, and would regularly undergo training on all of the latest updates.

You will be located in the Infosys office situated in the beautiful city of Brno, the second largest city in the Czech Republic. Brno is historic yet modern and multicultural town. The international airports of Vienna, Prague, and Bratislava and in Brno itself are within 2 hour drive. More on www.brno.cz
In addition, you will be a part of a multinational corporation that provides first class outsourcing services to Fortune 500 companies.

Are you interested in this job opportunity and do you think you can handle all the above mentioned responsibilities? Send your updated CV in English to: romana_fialkova@infosys.com.
Key words: customer service, customer care, technical support, IT, German, English, communication, international company

SALES - Experience in Selling IT Solutions? Relocate to Dublin! ORACLE CORP

Title: SALES - Experience in Selling IT Solutions? Relocate to Dublin! ORACLE CORP
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

Due to Oracle Corporation�s continued growth in EMEA, we wish to hire Talented Inside Sales Account Managers / Internal Sales Executives for our fast growing Technology centre in Dublin, Ireland. Successful candidates will be based in Dublin, Ireland and will sell world leading Oracle Technology solutions to corporate clients in the UK market.

These new positions represent superb opportunities for those sales professionals based in the UK who are serious and committed to driving their sales career forward to the next level within Oracle Corporation in the medium to long term either as an individual contributor or in a managerial capacity.

Oracle Direct is our EMEA sales organisation selling all Oracle Technology solutions and services. This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the "Talent Development Centre" for EMEA. Successful candidates will be offered world class training + structured career development programmes to ensure you reach your maximum potential as a Technology sales professional.

Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled career opportunities within the Oracle global organisation.

Excellent salary packages + full benefits package are offered to successful candidates.

A Full Relocation package from the UK to Dublin will be provided.

So if you have a passion for sales and are hungry to drive your sales career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please contact Saul Whitton at Oracle Corporation to discuss further

Sales/Account Executive � SMB French Territory

Title: Sales/Account Executive � SMB French Territory
Salary: competitive basic + uncapped commissions, bonuses and company benefits
Location: United Kingdom, London, West London, TW20 9AW
Languages: English, French
Posted: 24th May 2012

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the valuable partner to 60,000 clients in 11,600 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, we work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,600 associates, including 1,250 research analysts and consultants, and clients in 80 countries.

GARTNER�s Top Class SMB EMEA Organisation are constantly looking for Top Sales Talent. Driven, goal�oriented people who seek unlimited learning and earning potential and want to align their sales career with a world class Technology Advisory Company.

Requirements

� High curiosity and ability to learn quickly; feedback-seeking
� Highly motivated; achievement-driven and goal-driven
� Can-do attitude even in the most challenging situations; competitive
� Highly confident; recovers quickly from setbacks
� Prefers to work independently and as an entrepreneur
� Interest/experience in technology industry
� Prior successful sales/business experience preferred
� Strong communication skills
� Strong organizational skills
� High level of professionalism
� Fluent in French and English

The Small and Medium Business (SMB) Division at Gartner is largely comprised of Sales Account Managers who serve small and midsize clients and prospects across their country. AM�s manage a set of �named accounts� / territories and are responsible for all aspects of retaining and growing these existing client relationships with C-level executives, but also forecast monthly business and overachieve quotas.

Salary and Benefits Information:
� Competitive base salary, uncapped commissions + Benefits
� Winner�s Circle award - annual all-expense paid luxury trip to such locations as: Italy, New Zealand, South Africa and Hawaii.
� 8 week training program

If you have a desire to join the center of excellence in Gartner Relationship Management where even the most ambitious personal goals can be realized with unlimited learning and earning opportunities, then Gartner SMB is the place to start or accelerate your career.

German Speaking Client Technical Support

Title: German Speaking Client Technical Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, German
Posted: 18th May 2012

Responsibilities:
� Provide technical support for assigned products.
� Work with more senior personnel or the Escalation Management Team Technical Group Team effectively on more complex technical issues, in order to provide regular updates and a timely resolution to the customer.
� Leverage the internal and external Help Center for prompt and accurate resolution of basic technical issues. Ensure that information about any solution that was not easily found in the Help Center is passed on appropriately.
� Escalate customer issues via established Global Customer Support escalation processes.

Requirements:
� Experience of working in a client-facing technical customer support (help desk, call center) environment, preferably supporting Internet-based products.
� Proven trouble shooting skills
� Demonstrated technical experience in one or more of the following: HTML, JavaScript, SQL, Java, ActionScript.
� Must be fluent in English (oral and written) as well as the second European language
� Knowledge of basic HTML concepts e.g an ability to identify tags
� Knowledge of Flash, basic XML and JavaScript concepts a plus
� Previous experience in working with, or for, an agency a plus.

Russian Speaking Customer Care Representative Cisco Frontline

Title: Russian Speaking Customer Care Representative Cisco Frontline
Salary: Competitive
Location: United Kingdom, Northern Ireland, Belfast, Belfast
Languages: English, Russian
Posted: 21st May 2012

A Cisco Frontline Agent will be responsible for solving customer problems through obtaining correct information from the customer. These problems will range from redirecting calls, arranging an engineer visit to educating the customer on their issue using the Cisco website. Professional interaction with the customer is essential, so excellent telephone skills are necessary. All agents take ownership of the customer issue until it is fully resolved.

Cisco Frontline Agents will also have the opportunity to complete Cisco Certifications (CSE / CCNA) after probation is passed.

Responsibilities:

� Acts as first point of contact for any Cisco Customer, Partners/Reseller or Employees in the specific country you will be operating on.
� You will be required to take inbound calls in English depending on business need.
� Provides support to customers via the Telephone, Email and Chat
� Supports the customer in the following areas: Ordering products, Employee support, Cisco certification and Training, Partner Help, Technical Support and Pre-sales.
� Redirects the caller to the appropriate department within Cisco.
� Solves customers problems and make customers aware of CISCO products/website and educate the customer to become more self sufficient
� Takes ownership until customer�s problem is fully resolved.
� Flexible to assist in other teams across the business depending on business need.

Essential Criteria:

� Fluency in written and spoken Russian & English
� 6-12 months outstanding customer service experience in a service driven environment.
� Computer literate and confident in ability to browse Internet. Interest in computer networking and infrastructures.
� Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
� Ability to multitask, plan and prioritise workload
� Excellent communication skills both verbal and written
� Demonstrates resilience and ability to work on own initiative
� Demonstrates problem solving and troubleshooting skills
� Demonstrates ownership and accountability to achieve deadlines and targets. Takes ownership to enhance your own learning to ensure sufficient knowledge to excel in the role.

Desirable Criteria:

� 24 months experience in customer service.

SALARY:

£6.41 per hour (equivalent to £13,335 per annum gross (taxes to be deducted)).

HOURS OF WORK:

40 Hours per week on a rotational shift pattern from Monday to Friday 7am � 3pm
and Saturday and Sunday 6.45am -1.15pm (after your first month of employment). You will be required to work 5 out 7 days on a rotational shift basis.

Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.

Flexibility is important. Obligations placed upon you and tasks required of you will inevitably vary and develop with the growth of the Company. Therefore as and when considered necessary or appropriate you are liable to transfer to or undertake other duties, within your competence and within reason, to meet fluctuations or priorities in work demands.

TRAINING/INDUCTION:

Training will be conducted over 2.5 weeks. This includes 12 days of training with 2 days of nesting in your new team. It will be intensive and will consist of acquiring how Cisco operates as a company, as well as technical and product knowledge, required for the position.

HOLIDAYS

21 Holiday & 6 Stat days. Holidays cannot be taken in the first month of employment. In months 2 and 3 of probation, holidays can be taken if accrued.

BENEFITS:
Stakeholder Pension Scheme
Quarterly Performance Related pay
Large range of employee discounts
Bi annual reward and recognition schemes
Cakes and fruit on a Friday!
Cycle to work scheme
Team and Concentrix events

PROBATION PERIOD:
There is a 3 month probationary period before confirmation of your contract status.

RELOCATION:

For those that are relocating, we offer an attractive relocation package:
Travel Costs will be reimbursed up to the cost of �250 (reimbursements will be authorised if the employee passes Concentrix probation). All receipts must be kept for reimbursement.
Accommodation for the first 5 nights stay in a city centre hotel.
We have a relocation advisor within Concentrix who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and accommodation)

German Sales Account Manager

Title: German Sales Account Manager
Salary: Competitive
Location: Spain, Andalucía, Málaga
Languages: English, German
Posted: 9th May 2012

Sun Enterprise Hardware Sales Account Manager � German market ( based in Malaga, Spain ) @ ORACLE CORPORATION

Oracle Direct is our EMEA Inside sales organisation selling All Oracle Technology products and services. This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the Talent Development Centre for EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology sales professional. Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled career opportunities within the Oracle global organisation

We offer you a truly international working environment that is fun, exciting and always challenging.

Responsibilities

- Sells Sun/Oracle Hardware Products and Solutions via the Telephone and Internet
- Manages business pipeline, draws up account/territory management plan
- Maximizes hardware revenue from existing accounts, working in close and active cooperation with Field Sales colleagues and Oracle Partners in the German territory
- Identifies, qualifies and establishes new accounts
- Works field sales force, partners and Sales programs team to plan and direct sales campaigns
- Assists customers to determine their current and future computing needs by giving them advice on appropriate computing technologies and IT trends
- Proposes products and upgrades
- Organizes and conducts sales presentations/product demonstrations online
- Drives and manages the full sales process

Personal skills and qualifications

- Fluency in German and English is essential
- Proven track record in B2B solution sales environment
- Strong grounding in all aspects of professional selling especially
- Self motivated to continuously expand personal professional knowledge
- Professional with good organizational and planning and prioritization skills
- Strong communication and persuasive skills
- Third level education or equivalent experience

What we offer

- Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)
- Challenging, dynamic, and fun working environment
- Competitive, performance related salary
- Excellent Flexible Benefits package + Relocation package (if applicable)

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please apply today

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

SPARC SuperCluster Engineering - Software Engineer

Title: SPARC SuperCluster Engineering - Software Engineer
Salary: Will be discussed at the final interview
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

Are you interested in working on software development for Oracle's outstanding new SPARC SuperCluster Engineered System ?

This is an excellent opportunity for you to join the SPARC SuperCluster Engineering (SSCE) team in Oracle's Global Engineering Team in Dublin, Ireland, to design and develop automated install, configuration, and maintenance update utilities and processes for one of the most spectacular engineered systems in the world.

The SPARC SuperCluster Engineering team are recruiting a Software Engineer in Dublin. It's a new team, seeded with software engineers from existing teams, providing you with an excellent opportunity to grow your skill set and experience. We offer a competitive compensation and benefits package, as well as first class training and development opportunities to help you develop your career.

This is an excellent opportunity to work in a challenging position on the software side of bleeding edge technologies. SPARC SuperCluster is a complex engineered system designed as a general purpose, ultra high performance, application consolidation server. A single SPARC SuperCluster can contain up to five different Operating System versions - Solaris 11 and Solaris 10 on the computes nodes, a modified Solaris 11 in the ZFS Storage Appliance, Centos in the Infiniband switch, and a modified high performance version of Oracle Linux on the Exadata Storage Cells. SPARC SuperCluster uses the very latest technological innovations including flash storage, ZFS, Infiniband, 10GbE, Oracle VM for SPARC Hypervisor, hybrid columnar compression, RAC, etc.

Multiple configuration options are supported and the SSCE team is responsible for developing the on-site installation and configuration scripts, and designing and implementing the post-release customer maintenance lifecycle strategy. The ability to gain a deep understanding of the underlying technologies is every bit as important as coding skills.

This is a high collaborative, cross-organizational, cross-Geo, engineering effort, with significant interaction with the architecture team, key engineers for the critical technology engineering teams, and customer facing teams. It is a fast paced, challenging environment.

SSCE is part of the Software Lifecycle Engineering (SLE) group in the Systems division of Oracle.

Role & Responsibilities:

 Develop the on-site installation and configuration utilities to support the various customer configuration options for SPARC SuperCluster. Most coding is currently in ksh and Perl.
 Design the implementation to be flexible and extensible to support new features and technologies.
� Design the post-release customer maintenance lifecycle strategy and implement the utilities to support it.
� Root Cause Analysis/Debugging of issues arising, work them to resolution with the relevent technology engineering teams, and where needed, implement and/or document workarounds.
� Develop and execute effective tests and test automation.
� Collaborate with the Oracle Enterprise Manager Ops Center team to facilitate the effective and efficient management of SPARC SuperClusters via Oracle's standard Datacenter management tools.
� Adhere to and implement Design, Coding, Test, and Release Engineering Best Practice.

Qualifications:

Applicants should have a primary degree in Computing or a related discipline.

Required Knowledge and Skills:

� Strong working knowledge of UNIX and/or Linux Operating Environments, ideally with System Administration or Systems Integration experience.
� Programming experience, ideally shell and Perl.
� Must be a self-starter with excellent teamwork and communication skills.
� Must be able to learn complex new technologies quickly and in-depth.
� Excellent problem solving skills.
� Must have good attention to detail.
� Must be able to work in a fast paced environment.
� A sense of humour.

We are looking for a Software Engineer with between 2 and 10 years relevant experience. Starting salary will vary depending on candidate's experience.

Training will be provided to develop both the successful applicant's technical and �soft� skills.

Preferred Knowledge and Skills:

� Root Cause Analysis/Debugging of issues in a UNIX/Linux Environment - e.g. crash dump analysis.
� Experience of the Oracle DB and/or Solaris Cluster an advantage.
� C programming experience.
� OO programming experience.
� Experience in a customer facing role.

ORACLE Now Hiring UK Inside Sales Talent

Title: ORACLE Now Hiring UK Inside Sales Talent
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

Due to Oracle Corporation�s continued growth in EMEA, we wish to hire Talented Inside Sales Account Managers / Internal Sales Executives for our fast growing Technology centre in Dublin, Ireland. Successful candidates will be based in Dublin, Ireland and will sell world leading Oracle Technology solutions to corporate clients in the UK market.

These new positions represent superb opportunities for those sales professionals based in the UK who are serious and committed to driving their sales career forward to the next level within Oracle Corporation in the medium to long term either as an individual contributor or in a managerial capacity.

Oracle Direct is our EMEA sales organisation selling all Oracle Technology solutions and services. This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the "Talent Development Centre" for EMEA. Successful candidates will be offered world class training + structured career development programmes to ensure you reach your maximum potential as a Technology sales professional.

Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled career opportunities within the Oracle global organisation.

Excellent salary packages + full benefits package are offered to successful candidates.

A Full Relocation package from the UK to Dublin will be provided.

So if you have a passion for sales and are hungry to drive your sales career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please contact Saul Whitton at Oracle Corporation to discuss further

Swedish Customer Solutions Agent

Title: Swedish Customer Solutions Agent
Salary: Attractive & Benefits
Location: Ireland, Dublin Region, Blanchardstown Dublin 15
Languages: English, Swedish
Posted: 18th May 2012

1. Represent PayPal with a high level of professionalism and customer service
2. Resolve customer queries by email or by telephone.
3. Use all manner of modern communication to offer our members the best possible service.
4. Maintain and promote a positive attitude while meeting productivity goals
5. Continually display
6. Perform related duties as assigned

FLUENT ENGLISH & SWEDISH IS ESSENTIAL

� Meet or exceed all published standards measured monthly and YTDMaintain acceptable level of job discretion. Performance is evaluated against the ability to make judgment calls, the ability to make sound decision, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism
� Maintain acceptable level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of PayPal, and communicating with all levels both within the existing team & anyone outside the direct reporting structure.
� Maintain acceptable level of commitment which includes more than just showing up for work, more than just performing expectations, seeking out additional responsibilities (not OT), volunteering for special projects, identifying oneself as a go-to individual, flexibility with change and a passion for the product and company.Regular and predictable attendance is required.

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

French Multi-Media

Title: French Multi-Media
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, French
Posted: 18th May 2012

This is a fantastic opportunity to work on a new start-up operation. The first of their kind, these positions are new, exciting and innovative!

Part of a global brand in Ad management, you will be a member of a start-up team with fantastic potential to develop your career as the team size grows.

Working with cutting edge tools and products, you will receive 1st class training from the global leaders in Rich Media.

We are interested in speaking to people with varying skill sets and experience and to people who have a genuine passion and want to progress their careers in this industry. Please see below a general guideline of the role responsibilities, further details will be discussed at interview stage.

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high calibre customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

DATABASE TECHNOLOGY PRESALES CONSULTANT (EXTERNAL FIELD)

Title: DATABASE TECHNOLOGY PRESALES CONSULTANT (EXTERNAL FIELD)
Salary: a competitive salary
Location: Ireland, Dublin Region, Dublin
Languages: English, Irish
Posted: 9th May 2012

As a pre-sales consultant you have the chance to develop in a very broad spectrum, ranging from product expertise, customer interaction, communication and general IT market knowledge. Successful pre-sales consultants are highly demanded individuals with the possibility to develop a career in many different IT (and non-IT) functions.

Pre-sales is the function that provides technical product expertise to sales, customers & partners in Oracle. Oracle has a large community of pre-sales consultants globally EMEA that on a daily bases engage in tasks such as:

- Product presentations & demonstrations
- Advise customers & partners on how to best use Oracle products
- Respond to tenders
- Interact with product development about new releases, new functionality
- A significant portion of your time will also be used to stay up to date on the latest product releases & Oracle�s strategy. This is done through self-study, online training, and classroom training, depending on the topic.

PROFILE:
To fulfil the role of pre-sales consultant we are looking for individuals that match the following profile:

Technical:

- Works in an IT related role today (presales consultant, system or DB administrator, technical support, consulting, development)
Good understanding of one or more of the following database areas:
- Relational Database Design & Management
- High availability, clustering technologies
- Information lifecycle management
- Database application development
- Data Warehouse
- Business Intelligence

Experience with one or more of the following Oracle products is a plus:

- Oracle Database R11g, and associated options such as:
- Active DataGuard
- Real Application Cluster (RAC)
- Partitioning
- Advanced Security
- Other Oracle databases such as TimesTen, mySQL or Berkeley
- Oracle Enterprise Manager
- Oracle Warehouse Builder
- Oracle Golden Gate
- Oracle Data Intergration (ODI)
- Oracle Application Express (Apex)
- Any other Oracle products (including Middleware)

Non Technical:

- Good communication skills, both oral and written.
- Results orientation.
- Ability to work in (virtual) teams.
- Self motivated, you have the natural drive to learn and pick up new challenges
- Eagerness to learn!

RESPONSIBILITIES:

- Deliver high-quality standard Oracle presentations and demonstrations.
- Present and articulate Oracle product�s strengths, relative to competitors.
- Participate in the design, validation and presentation of Oracle software solutions.
- Assist account team in ensuring client satisfaction.
- Position Oracle Database solutions to meet customer requirements.
- Assist in the preparation of RFP�s and RFI�s.
- Manage time effectively.
- Quality Results Orientation

Functional Competencies for Sales Consultants

The following are competencies (in addition to the core competencies) that identify the behaviors, skills and knowledge for the role of Solution Consultant:

- Passion for technology
- Persuasiveness/Sales Ability
- Positive/energizing
- Self motivated
- Follow-up
- Competitive personality

Experience / Technical / Professional knowledge

- 3-5 years prior business experience.
- 3 year minimum experience with Oracle Database
- Proven ability to effectively communicate, both written and verbally

Presentation

- Conveys ideas, opinions, and information that reinforce credibility and knowledge
- Seeks others' input, clarifies issues and actions, and displays discretion
- Demonstrates awareness of the audience's receptivity and uses appropriate techniques to illustrate key points

Dutch Technology Sales Representatives

Title: Dutch Technology Sales Representatives
Salary: Competitive
Location: Spain, Andalucía, Málaga
Languages: English, Dutch
Posted: 9th May 2012

Dutch Technology Sales Representatives ( based in Malaga, Spain)

Oracle Corporation is currently hiring Dutch Technology Sales Representatives to be based in our new and expanding EMEA Sales Operation based in Malaga.

These new Dutch Technology Sales Representatives opportunities represent excellent opportunities for Talented and motivated Sales individuals to progress and develop their career with The World's Largest Enterprise Technology company - Oracle Corporation. Successful candidates will sell world leading Technology solutions to clients in the Dutch market.

Oracle Direct is our EMEA Inside sales organisation selling all Oracle Technology solutions and services.
This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the �Talent Development Centre� for EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology sales professional.

Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled career opportunities within the Oracle global organisation

RESPONSIBILITIES:
- Demonstrate the business benefits and value proposition of Oracle Technology solutions to Dutch business customers
- Match Oracle Technology solutions to resolve business pains and challenges with Dutch clients.
- Deliver online demonstrations of Oracle Technology solutions with the ability to show what is asked by Dutch clients
- Develop new business sales opportunities by uncovering new opportunities in the Dutch sales territory
- Create, drive and execute new business marketing campaigns to Dutch client base
- Manage a number of complex sales opportunities at the same time utilising internal resources
- Win sales deals in a competitive environment to achieve and overachieve sales targets.
- Continuously be aware of developments in the IT industry

QUALIFICATIONS:
- Proven track record in a B2B sales environment
- Proven ability to sell Technology solutions to either SMB, Mid-Market or Enterprise customers ( either: software, hardware or services )
- Demonstrable overachievement of revenue goals and objectives
- Strong sales skills including business justification, negotiation and closing.
- Fluency in Dutch language
- Prospecting and/or new business background.
- Expertise in demand generation in new markets from campaign conception to deal closure.
- Strong influencing skills.
- Enthusiasm to learn new sales skills and technologies

WHAT ORACLE OFFERS
- Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)
- Challenging, dynamic and fun working environment
- Competitive, performance related salary

Brand Risk Management Program Manager

Title: Brand Risk Management Program Manager
Salary: Attractive + Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown Dublin 15
Languages: English
Posted: 18th May 2012

Primary Job Responsibilities
� Create policies, strategies, and processes to support merchant services and enable business growth while ensuring compliance with legal requirements, credit card industry regulations, and protecting the eBay / PayPal brand.
� Coordinate and manage individual contributors from cross-functional teams to accomplish shared objectives.
� Work with teams across eBay to align policies and processes.
� Lead analyses of product implementations, weighing customer experience, risk reduction, and operational cost.
� Support management and operations with problem solving on legal and regulatory issues.
� Support the Risk Team with on-boarding, vetting and underwriting.
� Support Government Relations and the Fraud Investigations Team with law enforcement and other regulatory requests.
� Support Public Relations with investigation and analysis on media escalations.
� Monitor ongoing legislation and regulatory changes.
� Investigate and research brand risk issues in order to provide business resolution.

Job Requirements

Excellent PowerPoint & Excel, presentation, and interpersonal skills.
Strong working knowledge of analytics, data management, statistics, accounting and computer applications; familiarity with PayPal�s internal tools and systems a plus.
Leadership and judgment to analyze, evaluate, and develop solutions to complex problems.
Team player with a passion for problem-solving, flexibility, comfort with ambiguity, and creativity.
Strong verbal and written communication skills.
Ability to manage multiple projects and deadlines.
Demonstrated ability to think strategically and innovatively and proven track record for delivering results.
High energy and a desire to work in a results- and team-oriented, rapid growth environment.
Strong ability to source and analyze data to drive business strategies and decisions.
Strong influence skills for driving change across a large organization.
Positive attitude and leadership skills that bring out the best of the team.

Minimum of 5 years of work experience in a relevant field, preferably within Finance and/or Risk Management.

Education
Bachelors Degree or Equivalent

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club
� Annual Family Day Barbeque

Spanish Technical Customer Support

Title: Spanish Technical Customer Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Spanish
Posted: 18th May 2012

Job Profile

This is a fantastic opportunity to work for one of the most high profile brands in the technology world. This is a company that you would be proud to have on your CV. Due to rapid expansion we are looking to recruit Spanish speaking technical support specialists, who have a genuine passion for IT & technology; to handle calls and emails from Business customers.

Key Responsibilities:

- Dealing with international business sector customers, you will receive incoming email and telephone requests looking to resolve technical issues relating to online applications.
- Using the internal system you will log tickets, open cases and track all communications with customers.
- You will troubleshoot all issues reported, resolve and escalate to level 2 support.
- You will provide a high level of support in a timely and efficient manner, ensuring outstanding levels of customer service to worldwide users.
- Working as part of a team, you will be required to achieve both individual and team goals.
- You will liaise with your Team Manager on a daily basis, helping to work to service level agreements as defined.

Experience Required:

- Experience in a 1st line technical support role would be an advantage but not necessary as full training will be given
- You will possess excellent IT Skills & a passion for technology!
- Excellent communication skills with a proactive and positive approach to tasks
- An effective team player, you will be able to work independently as well as managing projects as per your Team Manager
- You will have a proven ability to deal with problems and solve them effectively
- Very customer service focused, with the ability to deal both with your colleagues, team manager and customers in a friendly, respectful and polite manner
- Strong multi-tasking with excellent time management skills
- Fluent English and Spanish is essential! All Training is conducted through English!

French Speaking Customer Service Specialist

Title: French Speaking Customer Service Specialist
Salary: Competitive + generous shift allowance + benefits package including pension & life assurance.
Location: United Kingdom, East Anglia, Cambridgeshire, Peterborough
Languages: English, French
Posted: 9th May 2012

At WhiteConcierge we deal with some pretty amazing requests on behalf of some pretty remarkable people. So long as it�s not illegal or immoral, we always get it done. So if you ever experience two days the same whilst you�re working for us, you must be on annual leave!

WhiteConcierge is Europe�s leading B2B concierge, travel and lifestyle management service. Our team operates on a 24/7 basis in 9 languages, serving our global customer base.

The success of our business is drive by our people � that�s why we pride ourselves on delivering a unique service that is absolutely second to none. A WhiteConcierge Customer Service Specialist is a creative thinker, a natural communicator and an imaginative problem solver; above all they are dedicated to customer service.

You will be a lifestyle specialist, helping our clients get the very most out of their business, travel and leisure plans and fulfilling their every whim.

First and foremost, we need polished people with an incredible passion and perfection for everything they do.

Experience working with customer services in a contact centre environment would be an advantage but is not essential � the ability to multitask and to effectively manage your time, whilst delivering exceptional customer service is paramount.

WhiteConcierge Ltd is an Equal Opportunities Employer

Guaranteed Interview Scheme

As an Equal Opportunities Employer we actively encourage applications from people with disabilities. If you have a disability and have claimed a guaranteed interview, then you only need to meet the minimum qualifying criteria for the job you have applied for at the application and selection testing stages of the recruitment process. You will then automatically be invited to the final stage.

For more information about our business please visit www.WhiteConcierge.com

NO AGENCIES PLEASE

Sales Account Executive - SMB Portuguese/Spanish Territory at Gartner UK

Title: Sales Account Executive - SMB Portuguese/Spanish Territory at Gartner UK
Salary: competitive basic + uncapped commissions, bonuses and company benefits
Location: United Kingdom, London, West London, TW20 9AW
Languages: English, Portuguese, Spanish
Posted: 24th May 2012

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the valuable partner to 60,000 clients in 11,600 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, we work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,600 associates, including 1,250 research analysts and consultants, and clients in 80 countries.

GARTNER�s Top Class SMB EMEA Organisation are constantly looking for Top Sales Talent. Driven, goal�oriented people who seek unlimited learning and earning potential and want to align their sales career with a world class Technology Advisory Company.

Requirements

� High curiosity and ability to learn quickly; feedback-seeking
� Highly motivated; achievement-driven and goal-driven
� Can-do attitude even in the most challenging situations; competitive
� Highly confident; recovers quickly from setbacks
� Prefers to work independently and as an entrepreneur
� Interest/experience in technology industry
� Prior successful sales/business experience preferred
� Strong communication skills
� Strong organizational skills
� High level of professionalism
� Fluent in English and (Protuguese and/or Spanish)

The Small and Medium Business (SMB) Division at Gartner is largely comprised of Sales Account Managers who serve small and midsize clients and prospects across their country. AM�s manage a set of �named accounts� / territories and are responsible for all aspects of retaining and growing these existing client relationships with C-level executives, but also forecast monthly business and overachieve quotas.

Salary and Benefits Information:
� Competitive base salary, uncapped commissions + Benefits
� Winner�s Circle award - annual all-expense paid luxury trip to such locations as: Italy, New Zealand, South Africa and Hawaii.
� 8 week training program

If you have a desire to join the center of excellence in Gartner Relationship Management where even the most ambitious personal goals can be realized with unlimited learning and earning opportunities, then Gartner SMB is the place to start or accelerate your career.

HardWare Italian Inside Sales Account Manager

Title: HardWare Italian Inside Sales Account Manager
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, Italian
Posted: 9th May 2012

Sun Enterprise Hardware Pre-Sales Consultant - (Italian Market) based in Dublin, Ireland

Oracle Corporation is currently Talented Technology / IT professionals to work as Sun Enterprise Hardware Pre-sales Consultants for the Italian Market. You will work closely with the Italian Sun HW Sales Reps in Dublin to provide their Italian clients with optimum SUN Enterprise HW solutions.

Successful individuals will be based in our new EMEA Inside Sales Centre based in Dublin, Ireland.
Oracle Direct is our EMEA Inside Technology sales organisation selling all Oracle Technology solutions and services.

This line of business has grown rapidly in last 10 years from 40 to over 850 people and has become the Talent Development Centre for EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology / IT professional.

Oracle�s Future Business Leaders and Technology Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled future career opportunities within the Oracle global organisation

RESPONSIBILITIES:

- Support the Italian territory sales reps and specialists in Dublin to identify the best Sun Hardware solution for the customer's business
- Engage with Italian customers by translating their business needs into appropriate Oracle / Sun solutions.
- Present and articulate the features and benefits of a SUN Hardware solution in the context of reliability, availability and scalability.
- Explain the Sun Hardware product stack to Italian clients using existing tools and internal resources
- Deliver product demonstrations and presentations to Italian customers using the latest web technology.
- Become the technical solution expert for a designated product set. This includes keeping abreast of all new products, market trends, future directions and the competition for areas of focus
- Maintain up-to-date knowledge of Oracle�s product stack and be able to position our solution versus our competitors.
- Ongoing education and training of the sales reps on Sun Hardware technologies and solutions.
- Coach Italian sales representatives to identify and create new sales opportunities for the broad range of - Oracle Sun Hardware solutions and assist the Italian sales teams to identify customer up-sell opportunities.

SKILLS

- Excellent presentation and communication skills.
- Understanding of the sales process.
- Proven track record in supporting sales teams to meet their sales targets.
- Strong customer orientation.
- Proactive, creative and innovative thinker.
- Willingness to work towards achieving goals in a changing and challenging environment.
- Team player who can motivate and lead.
- Coaching, mentoring and training skills.
- Demonstrated ability to plan tasks and follow-up on actions
- High degree of personal motivation
- Desire to stay current with the hardware market and latest technologies

QUALIFICATIONS

- Fluency in English and Italian languages
- Degree in Computer Science, Engineering or equivalent.
- Proven experience in a technical environment.
- Excellent verbal and written communication skills are essential
- Excellent persuasive skills are essential. .
- Deployment experience of Server and/or Storage systems is desirable but not necessary
- Previous pre-sales experience a distinct advantage but not necessary
- Experience as a Systems Administrator would be an advantage

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please apply today

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Italain Customer Solutions Agent

Title: Italain Customer Solutions Agent
Salary: Attractive & benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown, Dublin 15
Languages: English, Italian
Posted: 18th May 2012

Italian Customer Service

As an Agent within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline representative, you will be the primary point of contact for our customers � it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. An Agent within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment.

�Answer phone calls, emails, and case work from customers and work to resolve customer queries in real time or pass the information to the most relevant PayPal department so it can be dealt with appropriately.

Tasks involve: Research using the appropriate tools, limiting accounts as appropriate or lifting limits based on appeal, closing out of buyer complaints, tracking customer contacts and logging relevant case related information. (90%)

�Proactively recommend and educate the customer about features and benefits of products in order to improve their satisfaction and deepen their relationship with PayPal. In undertaking this duty you will use Compass and IT systems to recognize the opportunities and transition the call. Deliver on metrics set for offered and accepted opportunities. (5%)

�Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)

Competencies:
�Customer Focus
�Listening
�Problem Solving
�Composure
�Drive for Results
�Functional / Technical Skills

The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.
Basic Requirements

Fluent Italian and English

�Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
�Strong written (email) communication utilizing proper grammar and punctuation
�Ability to work independently while making sound business decisions on case information
�Well developed sense of urgency and follow through
�Ability to multitask multiple systems, screens, and tasks during customer contacts
�Time Management and Adherence to schedules
�Ability to learn and adapt to new software technologies
�Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
�Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).

Basic Requirements:
Minimum 12 months call center or customer service experience.

Fluency in English & Italian both spoken and written.

Leaving Certificate or equivalent

Preferred:
Bachelors Degree or equivalent work experience

This position requires sitting, typing and repetitive motions.
Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club (Tag Rugby teams, staff nights out,
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Telephone interpreters required

Title: Telephone interpreters required
Salary: excellent
Location: United Kingdom, London, Central London
Languages: Arabic, Bengali, Dutch, Mandarin, Korean, Czech, Lithuanian, Polish, Slovak, Tamil, Somali
Posted: 21st May 2012

Thebigword is Europe�s largest provider of Telephone Interpreting Services. We are currently experiencing a substantial increase in Telephone Interpreting calls, The languages we are interested in are listed below:

Bengali
Mandarin, Hakka
Czech, Slovak
Lithuanian
Korean
Bravanese, Somali, Arabic
Dutch, Somali
Somali
Tamil
Polish
Ilocano, Tagalog
Polish
Armenian, French, Greek, Arabic

If you are a qualified Interpreter in these languages and you would like to work as a freelance Interpreter for us � we want to hear from you!
Candidates should meet at least one of the following criteria:
Community Interpreting Course Level 3,
Diploma in Public Service Interpreting,
University Degree in Interpreting or Translation,
100 hours of interpreting experience.

Should you meet the above requirements and be interested in joining our team of freelancers, we would love to hear from you!

If you are interested, please send a copy of your CV to Join@TheBigWord.com or fill in our application form online at: http://www.thebigword.com/index.php?option=com_content&view=article&id=132&Itemid=145&lang=en-GB

Kind regards,

Software Application support with Portuguese

Title: Software Application support with Portuguese
Salary: Relevant to Experience
Location: Czech Republic, Jihomoravsky, Brno, 639 00/ Brno
Languages: English, Portuguese
Posted: 24th May 2012

Infosys Technologies Ltd. is one of the largest IT companies in the world. Our services include business and technologies consulting, IT services and business process outsourcing. Currently we are looking for candidates for Software application positions for our international project.

Job responsibilities:

- Provide application support for non-standard software applications
- Communicate with end users in the respective country to clarify problems with applications and resolve them
- Diagnose the issue and escalate to programmers in case of complex application problems
- Facilitate communication between programmers and end users
- Provide translation from local language to English for internal purpose only
- Maintain technical knowledge databases and �How to� queries
- Reporting on local country data on Incidents, Problems, Service requests etc.

Turkish Customer Solutions Agent

Title: Turkish Customer Solutions Agent
Salary: Attractive & Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown Dublin 15
Languages: English, Turkish
Posted: 18th May 2012

Turkish Customer Solutions Agent

Basic Job Qualifications:
Fluent Turkish and English required
Minimum of 6 months call centre/customer service experience
Ability to work in a customer-focused, target-driven environment
An excellent communicator with the ability to build and maintain strong working relationships

Skills Required:
Excellent phone skills and communication skills � both written and oral
Have excellent customer service skills and ability to demonstrate patience
Ability to help customer understand and navigate the PayPal site & product
Capable of achieving quantitative and qualitative goals
Proven problem solving skills and experience in delivering practical solutions
Ability to practice sound judgment and demonstrate initiative
Show a well-developed sense of urgency and follow through
A high degree of flexibility, team spirit and independence
Leadership and time management skills
Proficiency with MS Office, Internet and a good knowledge of databases

Must have relevant working rights for Ireland, PayPal will not at this time offer sponsorship

A.Education
Leaving Certificate or equivalent

B.Experience
� Minimum of 6 months call centre/customer service experience
Fluency in English & another language (if applicable), both spoken and written.
� Ability to work in a customer-focused, target-driven environment.
� An excellent communicator with the ability to build and maintain strong working relationships.
� Proven problem solving skills and experience in delivering practical solutions.
� Proficiency with MS Office, Internet and a good knowledge of databases.
� A high degree of flexibility, team spirit and independence.
� Eligibility to work in Ireland.

C.Knowledge, Skills, and Abilities
1.Ability to work independently while making sound business decisions on case information.
2.Proficiency with Microsoft Office.
3.Ability to learn and adapt to new software technologies.
4.Strong working knowledge of PC based internet and software applications
5.Knowledge of external systems and software (The Internet, Microsoft Office - Outlook, Word, 6. 6.Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
7.Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
8.Well-developed sense of urgency and follow through.
9.Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required.

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club (Tag Rugby teams, staff nights out
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Risk Ops Merchant Support

Title: Risk Ops Merchant Support
Salary: competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, French
Posted: 18th May 2012

Primary Job Responsibilities

Risk Operations Merchant Support Specialist will be the one point of contact for all risk operational issues for strategic and SMB level accounts. The Risk Operations Merchant Support Specialist is responsible for building an on-going relationship with a core group of strategic and SMB level merchants. The main objectives for the position are to maintain maximum satisfaction among the account base, to serve as the liaison between the merchant and PayPal for all fraud escalations and to actively participate in the development and on-going monitoring of large merchant accounts. The Risk Operations Merchant Support Specialist will be responsible for other duties assigned by Risk Management, including special projects and escalations from Account Managers and country specific Business Units.

The role will require tight coordination with a wide range of PayPal teams, including, but not limited to: Consumer Protections, Detections analytics, Chargebacks, Large Merchant Account Managers, LMS Underwriting and Vetting and Global Risk Operations.

II. SPECIFIC DUTIES

1. Manage all assigned merchant relationships as defined by Risk Management

2. Present, participate, and contribute to on-site meetings and/or conference calls for all assigned merchants.

3. Establish relationships with other Specialists and product leads within the organization to ensure excellent information flow and feedback on process, policy and product changes that will affect enterprise level merchants.

4. Provide leadership, guidance and assistance to peer employees by answering questions, providing feedback on customer issues, and supporting all areas of Risk as needed.

5. Exceed productivity and quality standards while working in assigned queues.

6. Follow written procedures for all sub departments within Risk Operations.

7. Provide feedback to Senior Supervisor or Manager regarding any issues encountered during their absence.

8. Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.

9. Attend all push and product training and successfully pass all testing.

10. Answer phone calls or emails as assigned.

11. Support Team for monitoring of Large Merchants while scheduled for annual leave.

12. Be able to support ad hoc projects and tasks as assigned by Management team.

Job Requirements

Fluency in French and English

Leaving Certificate or equivalent, may have a University Degree

Min 12 months Fraud Operations Experience preferred

2 years experience in one or more of the following areas: Customer Support/Financial Services, Fraud Investigation, Transaction

Processing, Chargeback Processing

Customer communication experience (E-mail & Phone).

The successful candidate will bring a strong array of skills including:

Strong analytical, quantitative and problem solving skills.

Ability to work independently while making sound business decisions on case information.

Proficiency with Advanced Admin Tools, Kana Response, eService, PayPal internal risk tools, Microsoft Office, and Attack.

Ability to learn and adapt to new software technologies.

Strong working knowledge of PC based internet and software applications.

The successful candidate will bring a strong array of skills including:

Strong analytical, quantitative and problem solving skills.

Ability to work independently while making sound business decisions on case information

Proficiency with Advanced Admin Tools, Kana Response, eService, PayPal internal risk tools, Microsoft Office, and Attacks

Ability to learn and adapt to new software technologies.

Strong working knowledge of PC based internet and software applications

Knowledge of external systems and software (The Internet, Microsoft Office - Outlook, Word Excel).

Strong written and oral communication skills.

Well-developed sense of urgency and follow through.

Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required.

Ability to develop and maintain professional working relationships with co-workers and peers.

Education
Diploma or Equivalent

Norwegian Technology Sales Account Manager

Title: Norwegian Technology Sales Account Manager
Salary: Competitive
Location: Spain, Andalucía, Málaga
Languages: English, Norwegian
Posted: 9th May 2012

Oracle Corporation is currently hiring Talented Technology / IT professionals to work as Norwegian Technology Sales Account Managers to be based in Oracle Direct - our expanding EMEA Talent Development Centre in Malaga, Spain.

Oracle Direct is our EMEA Inside Technology sales organisation selling Oracle�s complete Technology solutions and services.

This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the Talent Development Centre for experienced technology professionals for Oracle Corporation in EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology / IT professional within Oracle Corporation.

Oracle�s Future Business Leaders and Technology Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled future career opportunities within the Oracle global organization.

RESPONSIBILITIES:

- Demonstrate the business benefits and value proposition of Oracle Technology solutions to Norwegian business customers
- Match Oracle Technology solutions to resolve business pains and challenges with Norwegian clients.
- Develop new sales leads by uncovering new opportunities with Norwegian customers
- Create, drive and execute new business marketing campaigns to Norwegian client base
- Manage a number of complex sales opportunities at the same time utilising internal resources to achieve your goals and objectives
- Win sales deals in a competitive environment to achieve and overachieve sales targets.
- Be continuously aware of developments in the IT industry

QUALIFICATIONS:

- Proven track record in a B2B sales environment
- Proven ability to sell total IT solutions to Business customers
- Strong sales skills including business justification, negotiation and closing.
- Fluency in English and Norwegian language
- Prospecting and/or new business background.
- Expertise in demand generation in new markets from campaign conception to deal closure.
- Strong influencing skills.
- Enthusiasm to learn new sales skills and technologies (for example - Sandler )

WHAT ORACLE OFFERS

- Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)
- Challenging, dynamic and fun working environment
- Competitive, performance related salary + Full Relocation package

Content Specialist Nordic Market

Title: Content Specialist Nordic Market
Salary: competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, Danish, Norwegian, Swedish
Posted: 18th May 2012

General Summary
The Content Specialist will be responsible for the quality of Customer Support content. The main objective of this role is to ensure that Content - Kana emails, FAQs and Self-Service Content is accurate and culturally appropriate. To achieve this, the Content Specialist will work closely with the Global Content teams, Product support and the in-country teams.
Specific Duties
The responsibilities for this role include:

Modifying or re-writing kana templates (hotkeys) and FAQs to ensure they are:

Culturally appropriate
Well-written
Accurate
Approved by Compliance/Legal Department

Translating, updating, writing and implementing new templates to reflect product updates
Updating, writing and implementing new FAQs to reflect product updates
Maintaining the Help Center � for example, hiding out-of-date FAQs if necessary
Acting as the content expert for CS content
Working closely with Linguists and Content Managers to maintain local language glossaries and style guides
Researching and analyzing customer behavior and working with Product Support to establish content strategies that will improve the user experience
Taking an active role in country-specific or European content projects
Use of project management principles to ensure deliverables are met
Supporting the in-country business unit�s initiatives
Getting involved in website bug spotting/fixing (QA)

Support Content development for self-service programs e.g. Virtual Agent, Contact Us, Help centre

Any additional tasks or project support as required

Job Requirements
Education and/or Relevant Experience:
o Fluent English and Danish,Swedish and/Norwegian language
o Excellent translation, writing and editing skills
o BS/BA in languages or related field
o Ability to work within tight and often-changing deadlines
o Ability to work with and communicate effectively to diverse individuals
o Strong organizational and project management skills Sound knowledge of the PayPal product

Education
Bachelors Degree or Equivalent

Oracle Applications Business Development Consultant � German Market

Title: Oracle Applications Business Development Consultant � German Market
Salary: Undisclosed
Location: Ireland, Dublin Region, Dublin
Languages: English, German
Posted: 9th May 2012

OracleDirect is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, 350 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using latest Internet technologies.

The Business Development Consultant will be responsible for generating new business through outbound calling to sell Oracle Technology Solutions to new and existing customers across the enterprise and mid-market spaces.

This role requires a high level of motivation as well as strong sales skills. The successful Business Development Consultant is offered excellent career progression after a period of continuous target achievement, learning and development.

Responsibilities
� Demand generation through outbound calls (Activities associated with outbound calling include pre-call account investigation, account mapping, contact identification, pains / needs discovery, and solution matching)
� Identify new sales opportunities and create a business pipeline - Pipeline creation should consistently meet or exceed agreed targets
� Contribute individually to the Team targets, achieving a high level of customer satisfaction and quality lead generation
� Demonstrate a professional customer centric approach during all customer interactions.
� Qualify customer enquiries and conversations through Instant chat, emails, inbound and outbound campaigns

Personal skills and qualifications
� Excellent verbal and written communication skills essential
� Fluency in English (+ strong business English) is required
� Fluency in German is essential
� Bachelor Degree in Business or IT related discipline is preferred (Alternatively, 2 years min of relevant commercial experienced is required)
� High level of energy, drive, enthusiasm and commitment
� Previous experience in Outbound Sales or Lead Generation role is an advantage
� Ability to self-manage, with strong organizational and planning skills
� Self- motivated to continuously expand personal and professional knowledge
� Ability to work in a high pressured, fast moving and challenging environment with a strong desire to work in sales

What we offer
� This position is based in our Dublin office
� Competitive Salary and Flexible Benefits package tailored to suit your personal lifestyle.
� Excellent Training + Development including 3 week Intensive Foundation Course.
� Opportunity to work with some of the most talented individuals within the sales field.
� Access to our sports and social club, subsidised Restaurants and an onsite Gym!

Stay Connected:
Facebook
Experienced
YouTube
Twitter
OracleMix
Graduates

Is part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Underwriting Specialist French

Title: Underwriting Specialist French
Salary: competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, French
Posted: 18th May 2012

Job Requirements

Analyze Merchant requests for a PayPal Business account facility, performing a Credit Risk assessment of the merchant and/or company against established Corporate Credit Risk policies and procedures, including:

-Financial statement analysis

-Merchant business model analysis
Act as main point of contact for all Credit Risk queries, managing and providing ongoing training to Business Units, Sales Teams analysts and other areas of the business maintaining positive relationships and open communication with all departments in the Sales workflow process, supporting business and revenue growth
Perform credit write-up for management review on high risk portfolio accounts or specific regions

Key Skills

Strong analytical skill - must be able to analyze complex data, draw meaningful conclusions, and make holistic business recommendations
Ability to approach problems in a quantitative and qualitative manner
Excellent organizational, communication, and interpersonal skills
Strong negotiating, influencing and facilitation skills
Ability to learn and adapt to new software technologies
Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).
Familiarity with Anti-Money Laundering, and other regulatory compliance requirements for merchants
Familiarity with PayPal and the merchant processing industry, particularly risk and operational processes

Basic Qualifications

A minimum of 3 years of commercial underwriting experience in middle to large markets is desirable
Experience in financial statement analysis, financial modeling and valuation is essential
Experience preparing financial reviews, interpreting financial performance and assessing credit exposure is essential
Direct experience in utilizing analytical skills to identify critical trends
Second Language desirable - German prefered

Education
Certificates or Equivalent

Oracle Applications Business Development Consultant � German Market

Title: Oracle Applications Business Development Consultant � German Market
Salary: Undisclosed
Location: Ireland, Dublin Region, Dublin
Languages: English, German, Swiss German
Posted: 9th May 2012

OracleDirect is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, 350 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using latest Internet technologies.

Oracle continues to expand its Applications Business Development team, which will work closely with both the EMEA field sales and Inside Sales teams. The Oracle Applications Business Development Consultant will be responsible for generating new business through outbound calling to sell Oracle Applications to new and existing Oracle customers across the enterprise and mid-market spaces.

Oracle Direct are seeking professionals who can sell the business benefits of Oracle�s Applications to business and technology executives. This role requires a high level of motivation as well as strong sales skills. The successful Business Development Consultant is offered excellent career progression after a period of continuous target achievement, learning and development.

Responsibilities
� Demand generation through outbound calls (Activities associated with outbound calling include pre-call account investigation, account mapping, contact identification, pains / needs discovery, and solution matching)
� Identify new sales opportunities and create a business pipeline - Pipeline creation should consistently meet or exceed agreed targets
� Contribute individually to the Team targets, achieving a high level of customer satisfaction and quality lead generation
� Demonstrate a professional customer centric approach during all customer interactions.
� Qualify customer enquiries and conversations through Instant chat, emails, inbound and outbound campaigns

Personal skills and qualifications
� Excellent verbal and written communication skills essential
� Fluency in English (+ strong business English) is required
� Fluency in German OR Swiss German is essential
� Bachelor Degree in Business or IT related discipline is preferred (Alternatively, 2 years min of relevant commercial experienced is required)
� High level of energy, drive, enthusiasm and commitment
� Previous experience in Outbound Sales or Lead Generation role is an advantage
� Ability to self-manage, with strong organizational and planning skills
� Self- motivated to continuously expand personal and professional knowledge
� Ability to work in a high pressured, fast moving and challenging environment with a strong desire to work in sales
� Knowledge of any Industry, applications and/or channels experience is an advantage.

What we offer
� This position is based in our Dublin office
� Competitive Salary and Flexible Benefits package tailored to suit your personal lifestyle.
� Excellent Training + Development including 3 week Intensive Foundation Course.
� Opportunity to work with some of the most talented individuals within the sales field.
� Access to our sports and social club, subsidised Restaurants and an onsite Gym!

Stay Connected:
Facebook
Experienced
YouTube
Twitter
OracleMix
Graduates

Is part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Dutch Web Designers / Developers

Title: Dutch Web Designers / Developers
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Dutch
Posted: 18th May 2012

This is a fantastic opportunity to work on a new start-up operation. The first of their kind, these positions are new, exciting and innovative!

Part of a global brand in Ad management, you will be a member of a start-up team with fantastic potential to develop your career as the team size grows.

Working with cutting edge tools and products, you will receive 1st class training from the global leaders in Rich Media.

We are interested in speaking to people with varying skill sets and experience and to people who have a genuine passion and want to progress their careers in this industry. Please see below a general guideline of the role responsibilities, further details will be discussed at interview stage.

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high calibre customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

Invest in your Future Sales Career � Oracle Corporation

Title: Invest in your Future Sales Career � Oracle Corporation
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

Due to Oracle Corporation�s continued growth in EMEA, we wish to hire experienced and Talented Hardware Inside Sales Account Managers for our fast growing Technology centre in Dublin, Ireland. Successful candidates will sell world leading Oracle Technology solutions to corporate clients in the UK market.

These new positions represent superb opportunities for those sales professionals based in the UK who are serious and committed to driving their career forward to the next level with Oracle Corporation in the medium to long term.

Oracle Direct is our EMEA sales organisation selling all Oracle Technology solutions and services. This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the Talent Development Centre for EMEA. Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology sales professional.

Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled career opportunities within the Oracle global organisation.

Excellent salary packages + full benefits package are offered to successful candidates.

A Full Relocation package from the UK to Dublin will be provided.

So if you have a passion for sales and are hungry to drive your sales career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please apply today

HCM SaaS Pre-Sales Consultant � French Territory

Title: HCM SaaS Pre-Sales Consultant � French Territory
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, French
Posted: 9th May 2012

HCM SaaS Pre-Sales Consultant � French Territory - based in Dublin, Ireland

Oracle Corporation in Dublin, Ireland is currently hiring Talented Technology / IT professionals to work as an HCM ( Human Capital Management ) SaaS Applications Pre-sales Consultant for the French Territory. Once fully trained in Oracle HCM SaaS solutions, you will work closely with the French Sales Account Managers to provide Oracle clients in the French territory with optimum Oracle HCM SaaS solutions.
Successful individuals for these exciting new Pre-sales Consultant opportunities will be based in our expanding EMEA Sales Operation based in Dublin, Ireland. Full Relocations packages are offered to successful candidates.

Oracle Direct is our EMEA sales organisation selling all Oracle Software and Hardware Technology solutions and services.

This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the Talent Development Centre for experienced technology professionals for Oracle Corporation in EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology / IT professional within Oracle Corporation.

Oracle�s Future Business Leaders and Technology Stars are developed from the � Talent Pool� of Oracle Direct, offering unparalleled future career opportunities within the Oracle global organization.

RESPONSIBILITIES

� Assist Oracle customers in the French territory to identify the best Oracle HCM SaaS solution for their business needs and requirements
� Present the Oracle HCM SaaS solution to customers using the latest cyber technology
� Become the internal source for product information for the Oracle HCM SaaS sales team
� Become an expert in a core set of Oracle HCM SaaS products and solutions
� Liaise closely with the French Sales Representative and their customers and together build an Oracle HCM SaaS solution to solve their requirements
� Train the French SaaS sales teams on how to offer and present optimum Oracle HCM SaaS solution to their customers
� Web Seminars
� Q&A sessions for internal and external customers
� Delivering regular HCM SaaS workshops with the sales teams on the latest HCM SaaS developments in the industry
� Delivering training on HCM SaaS solutions to support the rollout and marketing of these events

QUALIFICIATIONS

� Degree in Computer Science or equivalent
� Good knowledge and understanding of the IT and current ERP market specifically HCM products and SaaS solutions
� Knowledge of Oracle ERP products and /or competitor ERP solutions
� Strong knowledge of ERP SaaS solutions � HCM SaaS experience is a considerable advantage
� Previous experience in a support or customer facing role
� Good problem solving skills
� Friendly, professional approach
� Excellent verbal/written communication skills
� Good team player
� Ability to work in a pressurized environment.
� Fluency in English and French languages essential
� Enjoy the concept of working in a diverse international team.

Dutch Call Centre Team Leader

Title: Dutch Call Centre Team Leader
Salary: 18000
Location: United Kingdom, London
Languages: English, Dutch
Posted: 9th May 2012

Job Description & Person Specification

Role: Team Leader (Dutch)
Reporting to: Customer Services Manager
Location: London

Company Profile

Lycatel is the global market leader in the prepaid international calling card market present in 16 countries worldwide. Lycatel offers a broad product portfolio comprising of prepaid telephony solutions including calling cards, mobile services (MVNO), carrier to carrier wholesale services and residential indirect access services. In 2006, Lycatel launched Lycamobile, our flagship mobile brand. Present in 14 markets, Lycamobile continues to grow rapidly, attracting over 6.5 million customers already with further market launches planned throughout 2012. Through a relentless focus on providing voice quality by partnering with over 200 global telecommunications carriers, the Lycatel brand serves its growing base of over 9 million customers within expatriate and ethnic global niche segments that want to make low cost international calls.

The Role -

Working within a busy professional telecoms based call center, constantly motivating and ensuring customer service agents go beyond meeting their key deliverables. Focusing on quality of service to all Lycamobile customers.

Requirements -

� Work in close collaboration with the internal departments for customer complaint and system issue resolutions and communicate any issues in a timely manner.
� To manage a team of around 15 advisors on a daily basis to ensure all KPI targets are met as well as overseeing the entire department.
� Ensure SLA targets are met and all calls are answered in a timely fashion.
� Manage and record all advisors absence, lateness and holiday requests and update appropriate spread sheets.
� Report on departments stats on a daily, weekly and monthly basis to senior management.
� To compile the advisors rota on a weekly basis.
� To attend and respond to customer e-mails and written request on day to day basis.
� To report any faults to the NOC/IT Duty Manager
� Manage and maintain product related databases in line with KPI�s
� To ensure that all workstations are serviceable, reporting any faults to the IT support team
� Support other departments with any other business specific tasks

Person Specification:-
� Must be fluent � Dutch Language as well have excellent English Communication skills.
� Maintain reports within all Microsoft applications.
� Must be familiar with CRM�s.
� Ability to deal with all situations calmly and efficiently.
� Ability to work under pressure in a demanding work environment.
� Must be decisive and have excellent interpersonal and people skills.
Working requirements
� Flexibility with shift patterns is required to ensure support across opening hours � 8am to 8 pm
� Rolling shift patterns are 5 days out of 7 (40 hrs./week) , including weekends.

CRM On-Demand Sales Representative- Swiss Market

Title: CRM On-Demand Sales Representative- Swiss Market
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, French, Swiss German
Posted: 9th May 2012

CRM On-Demand Sales Representative- Swiss Market (Based in Dublin)
OracleDirect is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, 350 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using the latest internet technologies. Oracle will expand its remote CRM OnDemand sales team, which will work closely with the EMEA field sales force to sell CRM On Demand to new and existing Oracle customers across the enterprise and mid-market. Oracle Direct now offers a number of exciting career opportunities for experienced business applications sales professionals to join this fast growing sales team. Oracle Direct are seeking experienced sales professionals who can sell the business benefits of Oracle�s CRM OnDemand application to business and technology executives. The Oracle CRM OnDemand Applications Sales Representative will be responsible for new business across the target markets� enterprise and SME sector.
RESPONSIBILITIES:
� Articulate business benefits of a CRM solution for a Sales, Marketing or Service department.
� Deliver online demonstration of the solution with the ability to show what is asked by prospects.
� Develop the business by uncovering new opportunities.
� Manage a volume business i.e many deals in a given period.
� Siebel CRM internal tool is used to follow up opportunities.
� Win deals in a competitive environment to achieve and overachieve targets.
QUALIFICATIONS:
� 2-3 years quota carrying sales experience in the Enterprise or SMB market.
� Demonstrable overachievement of revenue goals.
� Strong sales skills including business justification, negotiation and closing.
� Fluency in English, French and Swiss German language.
� Prospecting and/or new business background.
� Capacity to comprehend the strategic issues of selling CRM applications.
� Excellent organisational skills.
� Expertise in demand generation in new markets from campaign conception to deal closure.
� Strong influencing skills.
� Enthusiasm to learn new sales skills and technologies.
� Strong desire to overachieve revenue goals.
WHAT WE OFFER:
Considerable investment in employees and their career development (including intensive Oracle Technology Foundation IT Training course, product, sales and personal skills development training) Challenging, dynamic and fun working environment Competitive, performance related salary
As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Outbound Dutch/English Bilingual Customer Advisor

Title: Outbound Dutch/English Bilingual Customer Advisor
Salary: £9.00ph + incentives
Location: United Kingdom, London, West London, Kingston upon Thames
Languages: English, Dutch
Posted: 21st May 2012

Sitel is redefining outsourcing excellence in the contact centre, by raising the bar on expectations. We are the leading global business process outsourcing provider of customer care and complementary back-office processes.

We are launching a new and exciting outbound project with an established client, aimed at enhancing customer loyalty and acquisition, which in turn will increase market share and enable us to become the number 1 choice for Customers and Health Care Professionals.

We are looking for people who thrive in creating a strong and trustful rapport over the phone and take pride in being the one who will make a difference. The project involves customer retention and loyalty, promoting products and services and customer satisfaction investigations. Excellent understanding and strong communication skills are fundamental requirements for this project.

Summary of Primary Job Responsibilities
� Make outbound contacts within guidelines/goals established by the client and contact centre management.
� Building strong and exciting relationships over the phone
� Investigating needs offering and promoting adapted products and services
� Going the extra mile, providing a personalized service and sharing an outstanding experience with the customer
� Consistently achieve call quality targets and meet client and customer satisfaction goals.
� Adherence to current Sitel policies and guidelines.
� Other duties as assigned.

Experience Target
� Customer Service
� Call centre experience desirable
� Sales/Outbound experience
� Marketing experience desirable

Knowledge/Skills/Abilities
� Strong understanding of communication, customer service and sales skills.
� Ability to interact positively with customers, peers and supervisors
� Dependable, reliable and able to perform duties with minimal supervision.
� Basic computer skills (e.g. hardware, operating systems, internet).
� Self-motivated

Special Certifications
Fluent Dutch and English language skills

Account Manager Dutch

Title: Account Manager Dutch
Salary: Attractive salary + benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown, Dublin 15
Languages: English, Dutch
Posted: 18th May 2012

Primary Job Responsibilities

Incumbent has responsibility to provide a single point of contact for all operational and risk related issues associated with the assigned merchant account. This includes requesting additional supplemental merchant information, ensuring that technical assistance is available and that issues are resolved promptly, communication of risk-related information to the merchant such as fraud inquiries, account limitations, requirement for reserves etc.

Analyze and understand the client and their business, including future direction business direction.

Incumbent is responsible for cross selling PayPal product and services to meet or exceed share of wallet goals for the portfolio as assigned by the Segment Manager.

Perform proactive management and interaction with all accounts within the assigned portfolio.
Outbound calling to customers on general needs assessment, feature education and product cross selling should consume 35-50percent of daily activities.

Position has responsibility for the contractual health and well-being of assigned relationships within the PayPal merchant portfolio, including contract renewals for accounts and retention of the account base.

Establish effective working relationships with other managers and product leads within the organization to ensure excellent information flow and feedback on of process, policy and product changes that will affect the Small merchant segment.

Document all communication with accounts accurately and in a timely manner via system tools.
Ensure that issues are escalated appropriately to appropriate internal departments and management.

Prepare monthly business summaries on assigned clients in support of segment reporting requirements.

Provide key insight to management team by summarizing merchant segment impacts from product enhancements and system problems

Job Requirements

-Knowledge, skills, abilities, experience, and education required to perform job.
-University degree or equivalent work experience require
-Fluency English + Dutch is a must
-2 years of customer support or account management in a merchant processing or payment processing environment.
-Direct experience in dealing with difficult customers or communicating difficult messages that will create a negative impact to the client.
-Experience in analyzing data, trends and client information to identify product or service cross-sale opportunities.
-Experience using Microsoft Office products including preferred: Excel, Word, Access, Outlook, and PowerPoint a must.
-Excellent oral and written communication experience

Basic Qualifications

The qualifications must be objective, non-comparative, relevant to performance of the particular position, and enable the accomplishment of business-related goals.

-Excellent organizational, communication, and interpersonal skills.
-Excellent written and oral communication.

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application.

Only candidates being considered for interview will be contacted at this time

MTS L2 Engineer

Title: MTS L2 Engineer
Salary: competitive
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 18th May 2012

Primary Job Responsibilities

The MTS Level 2 Engineer will serve as a knowledgeable resource to provide short-term and long term technical solutions for developers and end users. The MTS L2 will work with PayPal's Business Units, Marketing, Product Management, Content Writer, Engineer teams and assist with integrations of PayPal's payment processing services. This role will require direct interface with clients and provide guidance and direction in all phases of integration of PayPal's service.

MTS L2 is responsible for providing technical design and code level support to PayPal members. MTS L2 plays an important role in enabling program members to create applications that contribute to increased transaction volume on the PayPal site. MTS L2 also provides important feedback to internal product groups that produce tools and features used by developers. MTS L2 needs to be competent in understanding web-based applications. They will have strong communication and customer interaction skills. They will also be accomplished at problem solving and moving between varied tasks

This position will also require oncall duties in a rotation to include weekend
Specific Duties:

- Provide direct technical support (phone and email) to PayPal merchants integrating PayPal products into their websites.
- Installation and setup of Payment interface and APIs for PayPal merchants
- Work with developers and merchant on integration of PayPal to websites.
- Provide technical consulting on best practices and tools available to integrate PayPal product.
- Provide troubleshooting and support to PayPal merchants integrating the PayPal product.
- Run test scenarios and QA testing for customer integrations.
- Troubleshoot installation issues and ensure a smooth and prompt implementation experience for customers.
- Provides direct technical support to integrated PayPal PayPal merchants. (L1 and L2 duties)
- Identify and troubleshoot merchant technical issues with PayPal merchant tools.
- Communicate fix or workaround for issue to merchant.
- Work with current MTS tools in order to communicate issues to PayPal merchants and to other PayPal departments.
- Identifies, verifies and documents irregularities in PayPal API functionality, including posting appropriate bugs. Manage bug process when appropriate (i.e., Discover, log, and, follow up on bugs and communicate when fixed).
- Monitors PayPal developer message boards to produce summaries of technical issues and post appropriate responses.
- May give presentations on development to audiences of varying sizes.
- Monitors code rollouts for issues effecting developers and/or the developer test environment (MIE).
- Participates in the development of tools, systems and processes aimed at improving product supportability or overall support productivity.

Job Requirements

- BS, Technical degree or equivalent experience
- 1 year of technical support experience or equivalent
- Experience with relational databases preferred
- Experience with web technologies, development languages and environments, including 1 or more of the following: C/C++, Perl, Java, VB, .Net, SQL, MySQL, PHP, Cold Fusion, ASP,Window Servers, Unix/Linux, XML
- Excellent customer handling skills

The applicant should note the shift hrs required and be flexible according to business needs should these change
Relevant Work Authorisation Visa Required

Education
Bachelors Degree or Equivalent

Norwegian Customer Solutions Agent

Title: Norwegian Customer Solutions Agent
Salary: Attractive & Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown, Dublin 15
Languages: English, Norwegian
Posted: 18th May 2012

1. Represent PayPal with a high level of professionalism and customer service
2. Resolve customer queries by email or by telephone.
3. Use all manner of modern communication to offer our members the best possible service.
4. Maintain and promote a positive attitude while meeting productivity goals
5. Continually display
6. Perform related duties as assigned

FLUENT ENGLISH & NORWEGIAN IS ESSENTIAL

� Meet or exceed all published standards measured monthly and YTDMaintain acceptable level of job discretion. Performance is evaluated against the ability to make judgment calls, the ability to make sound decision, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism
� Maintain acceptable level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of PayPal, and communicating with all levels both within the existing team & anyone outside the direct reporting structure.
� Maintain acceptable level of commitment which includes more than just showing up for work, more than just performing expectations, seeking out additional responsibilities (not OT), volunteering for special projects, identifying oneself as a go-to individual, flexibility with change and a passion for the product and company.Regular and predictable attendance is required.

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Merchant Risk Mitigation German

Title: Merchant Risk Mitigation German
Salary: competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, German
Posted: 18th May 2012

Primary Job Responsibilities
GENERAL SUMMARY
The Merchant Risk Mitigation Specialist will be responsible for reviewing merchant accounts delivered via a queuing system. The Specialist will prioritize accounts based upon risk exposure and perform in depth analysis including a financial review of �at risk� accounts as well as take action on the account in consultation with their Supervisor, other Specialists, and Account Management team as required. The main objectives for the position are to mitigate risk exposure.
The Merchant Risk Mitigation Specialist will be responsible for other duties assigned by the Supervisor or Manager, including special projects, escalations for both account and non-account managed accounts as well as from other internal sources.

Job Requirements
SPECIFIC DUTIES

Make recommendations on �non account managed� accounts which ensure merchant and PayPal relationship develops in a safe and structured manner.
Review large amounts of financial data, making informed and innovative solutions to challenges identified that may identify an exposure to PayPal or the merchant
Establish relationships with other Specialists and product leads within the organization to ensure excellent information flow and feedback on process, policy and product changes that will affect merchants.
Provide guidance and assistance to peer employees by answering questions, providing feedback on customer issues, and supporting all areas of Fraud as needed.
Provide feedback to management regarding necessary changes and updates, including policies, upgrades, and customer care issues.
Attend all push and product training and successfully pass all testing.
Answer phone calls or emails as assigned.
Follow written procedures for all sub departments within the Fraud department.

Education

Leaving Certificate or equivalent standard of education. May possess third level certificate, but not essential

Experience

2 years relevant experience (e.g. Credit Risk Analyst).
Be a top performer in the department as measured by the previous performance score of an Exceeds Some or higher is strongly preferred.
Must have a reliable and consistent attendance history.
Customer communication experience (Email & Phone).
Experience working special projects, escalations and other tasks of increasing difficulty as assigned by management with positive results.
Experience presenting information in various business settings using both formal and ad-hoc presentations.
Undergraduate degree may be considered as a portion of the experience requirement listed.

Knowledge, Skills, and Abilities

Ability to perform specialist level work.
Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required.
Proficiency with Advanced ADMIN Tools, Kana Response, Attack, Agent Desktop, and Microsoft Office.
Ability to learn and adapt to new software technologies.
Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
Well-developed sense of urgency and follow through.
Ability to develop and maintain professional working relationships with peers, management and external departments.

Education
Advanced Diploma or Equivalent

Underwriting Specialist German

Title: Underwriting Specialist German
Salary: attractive salary + benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown, Dublin 15
Languages: English, German
Posted: 18th May 2012

The LMU Analyst will be responsible for the detailed Credit Risk analysis of new Merchants in the EMEA region preceding the granting of a PayPal Business Account and/or high risk PayPal`s account features. The underwriting analyst will be required to be a point of escalation for evaluating high value exposures according to the delegated authority matrix . The underwriting process includes the use of PayPal data, external credit reports, websites review and interviews with merchants. Areas of focus will include but are not limited to performing risk management analysis and providing acquisition recommendations, assuring regulatory adherence, supporting merchant monitoring program, enforcement operation and validation of merchant�s business proposition. Success will be measured by the ability to enable the merchant services business by optimizing revenue and losses.

Job Requirements
Analyze Merchant requests for a PayPal Business account facility, performing a Credit Risk assessment of the merchant and/or company against established Corporate Credit Risk policies and procedures, including:
Financial statement analysis
Merchant business model analysis
Act as main point of contact for all Credit Risk queries, managing and providing ongoingtraining to Business Units, Sales Teams analysts and other areas of the business maintaining positive relationships and open communication with all departments in the Sales workflow process, supporting business and revenue growth
Perform credit write-up for management review on high risk portfolio accounts or specific regions

Key Skills
Strong analytical skill - must be able to analyze complex data, draw meaningful conclusions, and make holistic business recommendations
Ability to approach problems in a quantitative and qualitative manner
Excellent organizational, communication, and interpersonal skills
Strong negotiating, influencing and facilitation skills
Ability to learn and adapt to new software technologies
Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).
Familiarity with Anti-Money Laundering, and other regulatory compliance requirements for merchants
Familiarity with PayPal and the merchant processing industry, particularly risk and operational processes

Basic Qualifications
A minimum of 3 years of commercial underwriting experience in middle to large markets is desirable
Experience in financial statement analysis, financial modeling and valuation is essential
Experience preparing financial reviews, interpreting financial performance and assessing credit exposure is essential
Direct experience in utilizing analytical skills to identify critical trends
Second Language desirable - German prefered

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Oracle Applications Sales Account Manager - FRENCH Territory

Title: Oracle Applications Sales Account Manager - FRENCH Territory
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, French
Posted: 9th May 2012

Oracle is the world�s largest enterprise software company and the industry's leading database company.

Oracle Applications Sales Account Manager - FRENCH Territory ( based in Dublin, Ireland ) - ORACLE CORPORATION

OracleDirect is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, more than 400 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using latest Internet technologies.

Based in Oracle's European sales operation in Dublin, Ireland, Oracle wishes to hire an experienced sales professional to sell Oracle's Applications solutions to Business clients in the French territory. This is an excellent opportunity for experienced and driven sales professional to join a global player in the IT industry and move their career to the next level with Oracle - the world�s largest Enterprise software company.

Corporation- Like no one else

- A challenging job in a positive atmosphere within an international organization with a dynamic team
The opportunity to influence your job and your workplace and to become part of a innovative business unit
- A competitive compensation package that is aligned with your qualifications and includes an employee benefits scheme
- Continuously selected by our clients as the exclusive vendor of preeminent talent

RESPONSIBILITIES:

- Demonstrate the business benefits of Oracle Applications solutions ( CRM, ERP or EPM ) to French business customers
- Deliver online demonstrations of Oracle Applications solutions ( CRM, ERP or EPM ) with the ability to show what is asked by prospects.
- Develop sales by uncovering new opportunities in the French sales territory
- Manage a number of sales opportunities at the same time
- Win sales deals in a competitive environment to achieve and overachieve sales targets.

QUALIFICATIONS:

- Proven track record in a B2B sales environment
- Demonstrable overachievement of revenue goals.
- Strong sales skills including business justification, negotiation and closing.
- Fluency in French and English languages
- Prospecting and/or new business background.
- Expertise in demand generation in new markets from campaign conception to deal closure.
- Strong influencing skills.
- Enthusiasm to learn new sales skills and technologies.

WHAT WE OFFER

- This position is based in our Dublin office
- Competitive Salary and Flexible Benefits package tailored to suit your personal lifestyle.
- Excellent Training + Development including 3 week Intensive Foundation Course.
- Opportunity to work with some of the most talented individuals within the sales field.
- Access to our sports and social club, subsidised Restaurants and an onsite Gym!

So if you have a passion for sales and are hungry to drive your sales career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please contact Karen Armstrong at Oracle Corporation to discuss further

Software Maintenance Engineering Manager

Title: Software Maintenance Engineering Manager
Salary: Will be discussed at the final interview
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

This is an excellent opportunity for you to manage the existing Software Maintenance Engineering (SME) team in Dublin, Ireland, working with the Oracle Solaris Operating System, the world's leading UNIX platform.

Oracle offer an excellent compensation and benefits package, as well as first class training and development opportunities, to help you develop your career with us.

The Software Maintenance Engineering (SME) team is experienced and highly capable, with an expanding charter providing a nice mix of technical breath and depth.

SME are responsible for optimizing our customers' life-cycle experience with Solaris, from pre-release to end-of-life. Responsibilities span QA, cross-organizational process improvement initiatives, debugging complex customer issues, defining and evangelizing customer maintenance life-cycle policies and best practice, and working closely with various technology development, sustaining, and test teams right across Oracle.

SME is the final QA gate for all software updates applicable to the Solaris Operating System prior to their release. The team's responsibilities include testing of software updates for all supported versions of Solaris, including Solaris 11, Solaris 10, as well as a number of products which can be applied on top of Solaris, such as the Oracle 11gR2 Database & Oracle Solaris Cluster.

SME works closely with key customers and customer support personnel to identify issues arising in the field as well as defining and promoting best practice.

Our philosophy is to rigorously root cause each issue found and identify which part of the development, patch/package creation, test and/or release processes allowed the error to be introduced. We then work to improve the relevant processes and tools to prevent that class of error from recurring in the future. This means that our role is both broad and deep. For example, we are involved with bleeding edge hardware and software based virtualization technologies in the form of Oracle VM for SPARC and Oracle Solaris Containers (Zones) respectively, high availability products like Oracle Solaris Cluster, and work closely with global Development, Sustaining, Test, and Release Engineering teams to resolve and prevent customer issues.

Our testing involves execution of a wide variety of highly automated system test suites on a large range of SPARC and x86 hardware. We build complex test systems combining several of the latest Solaris technologies (e.g. Solaris, LDoms, Oracle RAC and Solaris Cluster) to enable us to test common customer system configurations.

SME also work with some of Oracle's newest and most high-profile products like Exadata and the most recent addition to the Engineered Systems family � SPARC SuperCluster T4-4.

SME form part of a larger group called Software Lifecycle Engineering (SLE) and, as part of this team, SME has additional responsibilities outside of testing software updates. For example, SME in conjunction with SLE are responsible for the defining and implementing the maintenance strategy for Solaris 10, Solaris 11 and SPARC SuperCluster T4-4, including creating deliverables like Oracle Solaris 10 patchsets and SPARC SuperCluster T4-4 quarterly maintenance updates.

Role & Responsibilities:

� Manage the existing Software Maintenance Engineering team.
� Ensure expanding charters are executed upon effectively and efficiently.
� Look for opportunities to further improve our customers' software life-cycle experience in any way you can.
� Continue to grow the team - both the skill set of individual team members and the capabilities of the team as a whole.
� Help define and evangelize software life-cycle maintenance policies and best practices, and implement the processes, tools, and QA to support them.
� Define, evangelize, and implement Process Design, Development, Test, and Release Engineering Best Practice.

Training will be provided to develop both the successful applicant's technical and �soft� skills.

Qualifications:

Applicants should have a primary degree in Computing or a related discipline.

Required Knowledge and Skills:

� Must be a self-starter with excellent teamwork and communication skills.
� Must be able to work in a multi-cultural, multi-national environment.
� Must have a strong track record of instigating and driving process improvements.
� Must be able to learn quickly and in-depth.
� Must have excellent problem solving skills.
� Must have good negotiating skills.
� Must have good attention to detail.
� Must be able to work in a fast paced environment.
� Must have a sense of humour.

Starting salary will vary depending on candidate's experience.

Preferred Knowledge and Skills:

� Management or team leading experience.
� Experience working in a customer facing role.
� Experience working in a multi-national, cross-Geo, environment.
� Experience of working in a UNIX or Linux environment, ideally in a technical role such as a System Administrator or Systems Integrator.
� Root Cause Analysis/Debugging of issues in a UNIX/Linux Environment.
� Experience of the Oracle DB and/or Solaris/Sun Cluster an advantage.
� Programming experience, in particular ksh.

English Speaking Customer Service Specialist with knowledge of the West Coast, LA

Title: English Speaking Customer Service Specialist with knowledge of the West Coast, LA
Salary: TBC
Location: United Kingdom, East Anglia, Cambridgeshire, Peterborough
Languages: English
Posted: 9th May 2012

At WhiteConcierge we deal with some pretty amazing requests on behalf of some pretty remarkable people. So long as it�s not illegal or immoral, we always get it done. So if you ever experience two days the same whilst you�re working for us, you must be on annual leave!

WhiteConcierge is Europe�s leading B2B concierge, travel and lifestyle management service. Our team operates on a 24/7 basis in 9 languages, serving our global customer base.

The success of our business is drive by our people � that�s why we pride ourselves on delivering a unique service that is absolutely second to none. A WhiteConcierge Customer Service Specialist is a creative thinker, a natural communicator and an imaginative problem solver; above all they are dedicated to customer service.

You will be a lifestyle specialist, helping our clients get the very most out of their business, travel and leisure plans and fulfilling their every whim.

First and foremost, we need polished people with an incredible passion and perfection for everything they do.

Experience working with customer services in a contact centre environment would be an advantage but is not essential � the ability to multitask and to effectively manage your time, whilst delivering exceptional customer service is paramount.

PLEASE NOTE: YOU WILL NEED KNOWLEDGE OF THE WEST COAST, LA

WhiteConcierge Ltd is an Equal Opportunities Employer

Guaranteed Interview Scheme

As an Equal Opportunities Employer we actively encourage applications from people with disabilities. If you have a disability and have claimed a guaranteed interview, then you only need to meet the minimum qualifying criteria for the job you have applied for at the application and selection testing stages of the recruitment process. You will then automatically be invited to the final stage.

NO AGENCIES PLEASE

German Speaking Search Support

Title: German Speaking Search Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, German
Posted: 18th May 2012

Responsibilities:
� Use support ticketing system to deal with clients requests and issues
� Help TAM teams with various tasks
� To be involved in new feature testing and training
� To follow and strive to improve work-flow and procedures within the team
� To be proactive in identifying and reporting potential issues with the system or in general
� Effectively communicate with the Technical Account Management teams and clients

Requirements:
� 1 year + of Search (SEM or natural search) required
� Strong analytical skills.
� Extensive client-facing experience preferred
� Previous experience in working with, or for, an agency a plus
� Strong command of English language both written and spoken
� Analytical and highly detail oriented
� Demonstrated strong problems solving and troubleshooting skills
� Ability to absorb complex technical concepts and communicate them to a nontechnical audience
� Interest working in a client-facing service environment
� Proven Ability to produce high volume, repetitive work with high quality and low error results
� Knowledge of Excel, UNIX, SQL, HTTP and web technologies a big plus
� Experience in AdWords, AdCenter, Analytics and SEM tools desired
� Must be fluent in English (oral and written) as well as the second European language

Vertrieb -SW or HW sales experience into the German market? Oracle wants to hear from you

Title: Vertrieb -SW or HW sales experience into the German market? Oracle wants to hear from you
Salary: Competitive Fixed Salary + Variable + Flexible Benefits
Location: Ireland, Dublin Region, Dublin, .
Languages: English, German
Posted: 9th May 2012

Oracle Corporation is currently hiring German Siebel CRM onDemand Sales Account Managers to be based in our EMEA Sales Operation based in Dublin.

These new German Siebel CRM OnDemand Sales Account Manager opportunities represent excellent opportunities for Talented and motivated Sales individuals to progress and develop their career with The World's Largest Enterprise Technology company - Oracle Corporation. Successful candidates will sell world leading Siebel CRM OnDemand solutions to clients in the German market.

Oracle Direct is our EMEA Inside sales organisation selling all Oracle Technology solutions and services.
This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the Talent Development Centre for EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology sales professional.

Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled career opportunities within the Oracle global organisation

RESPONSIBILITIES:

- Demonstrate the business benefits and value proposition of Oracle Siebel CRM OnDemand solutions to German business customers
- Match Oracle Siebel CRM OnDemand solutions to resolve business pains and challenges with German clients.
- Deliver online demonstrations of Oracle Siebel CRM OnDemand with the ability to show what is asked by German prospects.
- Develop sales by uncovering new opportunities in the German sales territory
- Create, drive and execute new business marketing campaigns to German client base
- Manage a number of complex sales opportunities at the same time utilising internal resources
- Win sales deals in a competitive environment to achieve and overachieve sales targets.
- Continuously be aware of developments in the IT industry

QUALIFICATIONS:

- Proven track record in a B2B sales environment
- Proven ability to sell total technology solutions to Enterprise customers
- Demonstrable over achievement of revenue goals.
- Strong sales skills including business justification, negotiation and closing.
- Fluency in English and German language
- Prospecting and/or new business background.
- Expertise in demand generation in new markets from campaign conception to deal closure.
- Strong influencing skills.
- Enthusiasm to learn new sales skills and technologies ( SPIN, Sandler )

WHAT ORACLE OFFERS

- Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)
- Challenging, dynamic and fun working environment
- Competitive, performance related salary

Vertrieb/Salg/Sales/Ventas -Talk to Oracle Corporation about Your Future Sales Career

Title: Vertrieb/Salg/Sales/Ventas -Talk to Oracle Corporation about Your Future Sales Career
Salary: Excellent Salary Package + Benefits
Location: Ireland, Dublin Region, Dublin, Dublin 3
Languages: English, German, Swedish
Posted: 9th May 2012

ORACLE'S GOAL IS TO SIMPLIFY IT SOLUTIONS FOR OUR CUSTOMERS!!!

HARDWARE, SOFTWARE - COMPLETE!!

With the acquisition of SUN, Oracle Corporation is the only Enterprise Technology company that can offer a total solution from application to disk. We are continuously innovating, specifically by bringing to market appliances where SW and HW is engineered to work together. This gives total business benefits to our customers such as greater performance, lower costs, less risk, minimal integration involved and easy to maintain complete solutions.

Due to Oracle Corporation�s continued growth in EMEA, we wish to hire experienced and Talented sales / business development / account managers for our fast growing Technology centres in Dublin and Malaga. Successful candidates will sell world leading Oracle solutions to corporate clients in the EMEA territories.

Oracle Direct is our EMEA Inside sales organisation selling all Oracle Technology solutions and services.

This line of business has grown rapidly in last 10 years from 40 to over 900 people and has become the Talent Development Centre for EMEA. Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology sales professional.

Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled career opportunities within the Oracle global organisation.

All this is on offer in a VIBRANT and exhilarating work atmosphere.

We are looking to hire Talented sales individuals for the following markets: UK, France, Norway, Denmark, Italy, Spain, Sweden, Finland, Germany, Switzerland, Netherlands and Belgium.

Excellent salary packages + Relocations packages are offered to successful candidates.

So if you have a passion for sales and are hungry to drive your sales career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please contact Saul Whitton at Oracle Corporation to discuss further

Customer Support Specialist - Korean

Title: Customer Support Specialist - Korean
Salary: Competitive
Location: Thailand
Languages: English, Korean
Posted: 21st May 2012

* Provide world class customer service and offer solutions to our guests during and after their travels
* Communicate effectively with our customers and suppliers via our primary communication channels
o Inbound / Outbound
o Email
* Share a positive attitude with fellow colleagues, up and down the organizational chart
* Have the ability to work within a shift based working schedule
* Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors
* Be a quick learner with attention to detail.

Required Skills:
* Fluency in Korean, English & Thai (not required but preferable)
* A willingness to learn about the travel industry
* While we prefer a candidate with a degree, it�s not a requirement. Just be a good communicator
* You must be able to type approximately 35 words per minute (Korean and English)
* Internet savvy
* Fresh graduates are welcome
* Flexible to accommodate shift work, this includes working on weekends, Must be able to do shift work (morning shift : 7am - 4pm, afternoon shift: 2pm - 11pm)

Data Mining Specialist

Title: Data Mining Specialist
Salary: Attractive salary + benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown Dublin 15
Languages: English
Posted: 18th May 2012

Primary Job Responsibilities
The Lead Gen Data-mining Specialist will support PayPal�s global Sales teams by providing them with market intelligence through smart analytical models. Provide direction on which verticals and segments are most profitable. Identifying and evaluating viable alternative data analysis and reporting tools and developing them appropriately.

The Lead Gen Specialist must have the ability to analyse high volume of leads which are systematically generated and be able to separate out high value, easy to integrate leads vs. low value and non transactional leads.

They will also be responsible for lead generation for selected PayPal markets by analysing areas of opportunity on the internet and then translating these opportunities into sales leads.
Working within the Lead Generation team to define the merchant model and identify key market opportunities.

Leveraging an understanding of the eCommerce landscape to detect merchant leads
Take ownership of large tracts of data, and report accurately based on the findings.
Use excellent business acumen to refine existing models, to provide the best possible data integrity and quality.

Data-mine internal and external data sources to provide world-class insight into the PayPal merchant business, and e-commerce in general.

Discover leads online to support the sales pipelines

Responsible for meeting or exceeding monthly metrics, working with the Lead Gen team toward local, country and EU targets.

Perform other job related duties as required within the Global Operations Enterprise Product organisation.

Job Requirements
-Strong familiarity with machine learning algorithms/predictive modeling, data preparation, processing and classification.
-Direct experience with data definition and management techniques.
-Hands-on database tuning and troubleshooting experience.
-Good understanding of the organization�s goals and objectives.
-Knowledge of applicable data privacy practices and laws.
-Undertake analysis and manipulation of data using core analytical techniques and applications (SAS, SPSS, RapidMiner, R etc.), and database usage (SQL, Access etc.).
-Support the development and execution of plans to improve sales.
-Identify and pursue new opportunities in order to fulfil challenging targets;
-Maintain and promote a positive and professional attitude while building collaborative relationships among potential and existing colleagues and internal customers.
-Undertake project work across a range of industry segments
-Share your product, analytical and software knowledge across the Team

Knowledge, Skills, and Abilities
-Strong work ethic and organizational skills�
-Experience of gathering data directly from source tables and/or using data warehouse tools like
Business Objects
-Excellent data mining and modelling skills.
-Knowledge and experience of relational databases and of database design best practices, with strong SQL
-Independent working and decisions making skills
-Easily adaptable to a fast-paced environment
-Self-driven, goal-oriented and strong interpersonal skills
-Well developed sense of urgency and follow through. Self-driven, engaged and focused motivating self and others to achieve optimal results.
-Team player with demonstrated ability to succeed in achieving personal, team and company goals, collaborating among cross-functional and supporting teams.
-Demonstrate business maturity through exercising discretion and good judgment, while keeping company and customer information confidential.

Education
Bachelor�s degree preferred. (Business degree in Computer Science, Technology, Mathematics, Business Analytics)

Experience
-4-5 years work experience, preferably in the hi-tech or online industry, or the financial services sector.
-Experience in the sales environment.
-Proven oral and written communication skills�
-Proven results in working with either complex sales process, pipeline management or meeting and beating revenue targets.
-Experience in analyzing data, trends and client information to identify new product or service cross-sale opportunities, to prepare reporting or to proactively make product or service recommendations.

Technology Product Strategy Manager

Title: Technology Product Strategy Manager
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

Do you want to work with the brightest minds in the industry? Want to be part of a global team that's changing the way the world does business? Then Oracle is the place for YOU. Oracle (NASDAQ: ORCL) is the world�s most complete, open, and integrated business software and hardware systems company. With more than 370,000 customers�including 100 of the Fortune 100�in more than 145 countries around the globe, Oracle is the only vendor able to offer a complete technology stack in which every layer is engineered to work together as a single system. Oracle's industry-leading products give customers unmatched benefits including unbreakable security, high availability, scalability, energy efficiency, powerful performance, and low total cost of ownership.

The primary focus of the Product Strategy Manager is to define and lead the execution of a strategy to achieve the revenue targets of the Oracle Direct Core Technology and Fusion Middleware Business.

Responsibilities (keys tasks)

� Strategic Program management: Define and implement a Product program for Oracle Direct which would include
� Assessment of product suitability for the Oracle Direct Sales Channel in line with regional requirements and capability
� Defining and achieving pipeline and revenue goals in conjunction with Oracle Direct Sales Management
� Business analysis: Aid management decision-making process by defining and analysing measures of success to achieve strategic goals.
� Monitor and report, quantitative and qualitative, on progress against product plan
� Customer Intelligence & Success: Gather feedback from the marketplace in terms of the Oracle�s product messaging, competitiveness and match to customer needs
� Communications: Consult with the EMEA Technology team, Product Management and Marketing on sales plays, marketing messaging and customer feedback

� Lead the Oracle Direct Technology Solution Boards to provide strategic direction on Oracle Direct�s solution focus, with representation from senior members of Oracle Field sales, product leadership and marketing organisations
� Define the key Demand Generation requirements to support the growth of the business in line with the Oracle Direct product strategy, through a defined and transparent planning process and providing input to the Oracle Direct Demand Generation Board
� Sales Readiness Strategy: Liase with Sales Management, Sales Readiness and Sales Consulting organisations to define, design, develop and execute a Sales Readiness Program that will support the achievement of OracleDirect�s business goals
� Define and manage the assessment and incubation process for new product introduction, assessing product fit to Oracle Direct and the required people and process support to drive revenue contribution.

Requirements
� 3rd Level Education
� Demonstrated ability to think and influence strategically
� Over 5 years experience in a Sales environment
� An understanding of Enterprise Technology market and IT industry trends
� Excellent facilitation, negotiation and influencing skills
� Excellent project management skills
� Excellent communicator and rapport builder
� Ability to achieve consistent results working across multiple locations and cultures
� Understanding of new product development and introduction
� An implementer that will ensure projects are executed
� Aptitude toward translation / interpretation of technical functionality into real live business needs and vice versa
� Good analytical and decision-making skills
� Excellent business knowledge including a keen awareness of emerging technologies
� Result orientated with high level of achievement

Global Customer Support Representative - German Speaker

Title: Global Customer Support Representative - German Speaker
Salary: Competitive + Benefits
Location: United Kingdom, London, Central London
Languages: English, German
Posted: 24th May 2012

The Role:

The Global Customer Support Department provides 24/7 support to our clients.
The aim of the department is to provide superior customer service with no wait time. Our model follows the sun so that we always have 2 call centers open at all times providing seamless service. We also provide multi-lingual support to our clients. In the customer support role, you will gain an introduction to our products and services, our clients, as well as insight into the global financial markets. It is a fast-paced environment and requires the ability to multi task. Good communication and problem-solving skills are necessary to be successful in this role.

Duties:
-Provide superior customer service to our clients on inbound phone calls.
-Transfer customer calls to appropriate staff.
-Outbound calling will be necessary to introduce new clients to Bloomberg.
-Identify, research, and resolve customer issues using proprietary company software.

Qualifications:
-Ability to provide exceptional customer service
-Strong telephone etiquette
-Excellent verbal and written communication skills
-Multi-tasking skills and ability to work well under pressure
-Strong problem solving skills
-Ability to be a team player
-It is essential that you are fluent in English and German
-Experience in a call center environment a plus

The Company
Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to more than 300,000 subscribers globally. Bloomberg's enterprise solutions build on the company's core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government and Bloomberg New Energy Finance, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through television, radio, mobile, the Internet and two magazines, Bloomberg Businessweek and Bloomberg Markets, covers the world with more than 2,300 news and multimedia professionals at 146 bureaus in 72 countries. Headquartered in New York, Bloomberg employs more than 13,000 people in 185 locations around the world.

Italian Speaking Customer Service Specialist

Title: Italian Speaking Customer Service Specialist
Salary: Competitive + Generous Shift Allowance & Benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Peterborough
Languages: English, Italian
Posted: 9th May 2012

At WhiteConcierge we deal with some pretty amazing requests on behalf of some pretty remarkable people. So long as it�s not illegal or immoral, we always get it done. So if you ever experience two days the same whilst you�re working for us, you must be on annual leave!

WhiteConcierge is Europe�s leading B2B concierge, travel and lifestyle management service. Our team operates on a 24/7 basis in 9 languages, serving our global customer base.

The success of our business is drive by our people � that�s why we pride ourselves on delivering a unique service that is absolutely second to none. A WhiteConcierge Customer Service Specialist is a creative thinker, a natural communicator and an imaginative problem solver; above all they are dedicated to customer service.

You will be a lifestyle specialist, helping our clients get the very most out of their business, travel and leisure plans and fulfilling their every whim.

First and foremost, we need polished people with an incredible passion and perfection for everything they do.

Experience working with customer services in a contact centre environment would be an advantage but is not essential � the ability to multitask and to effectively manage your time, whilst delivering exceptional customer service is paramount.

WhiteConcierge Ltd is an Equal Opportunities Employer

Guaranteed Interview Scheme

As an Equal Opportunities Employer we actively encourage applications from people with disabilities. If you have a disability and have claimed a guaranteed interview, then you only need to meet the minimum qualifying criteria for the job you have applied for at the application and selection testing stages of the recruitment process. You will then automatically be invited to the final stage.

For more information about our business please visit www.WhiteConcierge.com

NO AGENCIES PLEASE

Technology Sales Representative � UK Territory

Title: Technology Sales Representative � UK Territory
Salary: Competitive
Location: Spain, Andalucía, Málaga
Languages: English
Posted: 9th May 2012

Oracle Corporation is currently hiring Talented Technology / IT professionals to work as a BI (Business Intelligence) Sales Account Managers to be based in Oracle Direct - our expanding EMEA Talent Development Centre in Malaga, Spain.

Oracle Direct is our EMEA Inside Technology sales organisation selling Oracle�s complete Technology solutions and services.

This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the �Talent Development Centre� for experienced technology professionals for Oracle Corporation in EMEA.

Successful candidates will be offered world class training + structured career development programs to ensure you reach your maximum potential as a Technology / IT professional within Oracle Corporation.

Oracle�s Future Business Leaders and Technology Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled future career opportunities within the Oracle global organization.

RESPONSIBILITIES:

- Demonstrate the business benefits and value proposition of Oracle BI Tech / Apps solutions to business customers in the UK Market
- Match Oracle BI Tech / Apps solutions to resolve business pains and challenges with UK clients.
- Develop new sales leads by uncovering new opportunities with UK customers
- Create, drive and execute new business marketing campaigns to UK client base in conjunction with Telemarketing resources
- Manage a number of complex BI Tech / Apps sales opportunities at the same time utilising internal resources to achieve your goals and objectives
- Win sales deals in a competitive environment to achieve and over achieve sales targets.
- Be continuously aware of BI Technology and Applications developments in the IT industry

QUALIFICATIONS:

- Proven track record in a B2B sales environment
- Proven ability to sell total complex IT / Technology / Applications solutions to Business customers
- Strong sales skills including business justification, negotiation and closing.
- Fluency in English
- Prospecting and/or new business background.
- Expertise in demand generation in new markets from campaign conception to deal closure.
- Strong influencing skills.
- Enthusiasm to learn new sales skills and technologies (for example - Sandler )

WHAT ORACLE OFFERS

- Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)
- Challenging, dynamic and fun working environment
- Competitive, performance related salary + Full Relocation package

German speaking Collections Specialist

Title: German speaking Collections Specialist
Salary: Not disclosed
Location: Ireland, Border, Dundalk
Languages: English, German
Posted: 18th May 2012

Description:

The European Collections Agent will perform a range of collection duties including monitoring the status of aging accounts and following established policies and procedures to obtain payment on negative balance accounts via email or phone contacts. These duties include but are not limited to responding to email inquiries and phone communication, both inbound and outbound. The telephony system will be primarily dialler focused. The European Collection agents will also communicate with external vendors via inquires and requires professional written and verbal communication skills. The Consumer Protection Collection Agent position will require keeping current and ensuring compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act while performing said duties.

SPECIFIC DUTIES

-Responsible for ensuring PayPal is in compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act as outlined.

-Respond to customer inquiries via telephone communication and email transmission in an efficient and effective manner.

-Research and resolve inquiries verbally, in writing, and on-line.

-Assist with the creation and maintaining of a comprehensive Collection program including constantly enhancing processes and controls.

-Processing queue items in a timely manner including Kana, Fraud Queues, Correction Tools and SR queues.

-Maintain professional interaction with PayPal personnel and customers at all times.

-Assist management staff with implementation of procedures.

-Maintain and promote a positive attitude while meeting production and quality goals.

-Display initiative to take on additional responsibilities geared towards professional growth and development.

-Perform related duties as assigned.

-Remain flexible and adaptable to changes in processes and shifts

-Work between hiring language and UK market where required.

Experience

-Minimum 2 years dialer/call centre Collection experience required.

-Communication skills and experience (e-mail and phone)

-Experience in an Internet company, financial institution or transaction processor preferred.

-Command of Microsoft Office products including: Excel, Word, Access, Outlook, and PowerPoint.

-Fluency in English and German essential

Benefits

-Medical insurance (VHI)

-Life Insurance & Disability Insurance

-Pension (contributory)

-25 days holiday

-Sabbatical after 5 years

-Subsidised canteen and coffee dock.

-Very active Sports & Social Club

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Software Engineer- Pre-Integration Performance Test Team

Title: Software Engineer- Pre-Integration Performance Test Team
Salary: Will be discussed at the final interview
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

Job Summary:
The Performance QE group is chartered with maintaining Oracles' Systems group performance
lifestyle.

It is responsible for the performance test and analysis of all major features of Oracle Solaris and Systems products working closely with the global development community to maintain our performance leadership for the entire Oracle Software/Hardware/Virtualization stack. Delivering on the promise Hardware and Software Engineered to Work Together.

The team develops extreme levels of cutting edge automation tools to locate, log, isolate and root cause performance and functional bugs across our products. The work environment is very flexible including work from home capabilities, focused on facilitating the best possible work conditions for a distributed, team of highly skilled software engineers.

Job Description:

The job will be to analyze and root cause issues our automation cannot yet handle.
Work with developers to profile new technologies and solutions.
Add new hardware and software configurations to cover new customer solutions.
Maintain and develop fault isolation, code coverage, test automation tools.

Skills/Experience:
The candidate should have the a strong mix of some or all of the following experience and qualifications:

Bachelors or Masters degree in Computer Science / Informatics or related fields
Good analytical skills
Ability to work independently in an efficient manner
Strong skills developing system level tools in a UNIX/Linux environment
Strong UNIX/Linux system administration skills
Strong Oracle RAC configuration skills on UNIX/Linux
Strong Oracle Application configuration experience on UNIX/Linux
Broad hardware, OS and networking knowledge
Good communication skills, both written and verbal
Good English skills, again both written and verbal
The following would be an advantage:

2-5 years of working experience with comparable system level software
Performance Analysis
Knowledge in virtualization

As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Interpreters based in Glasgow

Title: Interpreters based in Glasgow
Salary: 16-25 per hour
Location: United Kingdom, Scotland, Glasgow Area
Languages: Arabic, French, Hindi, Mandarin, Other Languages, Albanian, Farsi, Georgian, Amharic
Posted: 18th May 2012

thebigword is one of the leading global language service providers. Due to a number of recent contract wins, we are currently seeking freelance interpreters based in Glasgow to carry out interpreting assignments on a regular basis for our local clients. The languages of particular interest are:

MANDARIN DIOULA
ALBANIAN FARSI
AMHARIC FRENCH
ARABIC GEORGIAN
AZERI Hindi
BALUCHI KIKUYU
BENGALI KRIO
BERBER KURDISH
BILEN KURDISH BHADINI
BURMESE KURDISH KURMANJI
CANTONESE KURDISH SORANI
DARI

Ideally candidates should meet at least one of the following criteria:
Community Interpreting Course Level 3
BA or MA in interpreting services
Diploma in Public Service Interpreting ( DPSI)
Metropolitan Police Test
Home Office Test

Be a full member National Register of Public Services Interpreters (NRPSI)
For rare languages we will also consider Interpreters who do not fill the above criteria.

If you speak one of the above languages and would like to receive the many benefits that come with working with an established and experienced Interpreting Service Provider, we would love to hear from you!

Please contact us on join@thebigword.com
We look forward to working with you!
thebigword interpreting service

Mardarin Collections Agent

Title: Mardarin Collections Agent
Salary: �25,500 + Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown
Languages: English, Mandarin
Posted: 18th May 2012

The Collections Agent will perform a range of collection duties including monitoring the status of aging accounts and following established policies and procedures to obtain payment on negative balance accounts via email or phone contacts. These duties include but are not limited to responding to email inquiries and phone communication, both inbound and outbound.

The telephony system will be primarily dialer focused. The European Collection agents will also communicate with external vendors via inquires and requires professional written and verbal communication skills. The Consumer Protection Collection Agent position will require keeping current and ensuring compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act while performing said duties.

A. Responsible for ensuring PayPal is in compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act as outlined.

B. Respond to customer inquiries via telephone communication and email transmission in an efficient and effective manner.

C. Research and resolve inquiries verbally, in writing, and on-line.

D. Assist with the creation and maintaining of a comprehensive Collection program including constantly enhancing processes and controls.

E. Processing queue items in a timely manner including Kana, Fraud Queues, Correction Tools and SR queues.

F. Maintain professional interaction with PayPal personnel and customers at all times.

G. Assist management staff with implementation of procedures.

H. Maintain and promote a positive attitude while meeting production and quality goals.

I. Display initiative to take on additional responsibilities geared towards professional growth and development.

J. Perform related duties as assigned.

K. Remain flexible and adaptable to changes in processes and shifts

L. Work between hiring language and UK market where required.

Basic Qualifications

1. Ability to learn and adapt to new software technologies.

2. Strong working knowledge of PC based internet and software applications

3. Proficiency in external systems and software (The Internet, Microsoft Office - Outlook, Word, Excel).

4. Ability to communicate effectively via email transmission and phone by utilizing proper grammar.

5. Well developed sense of urgency and follow through.

6. Ability to develop and maintain professional working relationships with co-workers and peers.

7. Ability to make a discretionary decision based on research.

8. Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts (which are subject to change and which can include Saturday work and some late evenings).

9. Possess a disciplined approach to working in a highly targeted environment.

Fluent Mandarin and English

Hebrew Speaking Sales Executive - Computer Associates

Title: Hebrew Speaking Sales Executive - Computer Associates
Salary: Competitive
Location: United Kingdom, Northern Ireland, Belfast, Belfast
Languages: English, Hebrew
Posted: 3rd May 2012

The person in this role will have experience of outbound business to business sales, and generating sales leads. You will be proactive and able to work on your own initiative as well as being able to work as required by direct line managers. This role requires you to be determined, resilient and driven to achieve and surpass targets.

RESPONSIBILITIES:
The Sales Executive is responsible for generating qualified leads for software products with mid-market and enterprise prospects. You will identify the appropriate decision makers and influencers at each organization and, based on comprehensive product training, use probing techniques to uncover need and present possible solutions. Using BANT (Budget, Authority, Need and Timeframe) criteria, you will qualify sales �leads� for internal sales team. You must be able to understand complex sales processes and recognize that in many cases, development of a BANT-qualified lead may require multiple conversations, detailed data gathering and relationship development. You will leverage a large database of targeted prospects, and will also be provided with �warmer� responder records from a variety of marketing campaigns.

THE ROLE:
� Call IT professionals at mid-sized and enterprise companies
� Meet or exceed daily productivity goals including leads, dials and talk time
� Use CRM tools for tracking and record updates
� Identify prospect needs and present appropriate solutions
� Qualify leads using pre-defined BANT criteria
� Capture marketing intelligence data and detailed lead notes for all prospect conversations

ESSENTIAL CRITERIA:
� Demonstrated successful B2B inside sales experience, ideally in an inside sales/call centre environment
� Confident and energetic phone presence. Excellent call handling, objection handling and closing skills
� Demonstrated prior technical (hardware/software/IT) product experience
� Fluency in written and spoken English and Hebrew
� Excellent organizational skills with the ability to multi-task.
� Strong computer skills including experience with Microsoft Office and CRM applications.
� Documented, excellent attendance record in previous positions.
� Aggressive, energetic self-starter who enjoys working in a quota-driven environment

DESIRABLE CRITERIA:
� Steady, even pace to promote accuracy and quality of work
� Communication based on job knowledge and expertise
� Collaborative Communication approach in a structured job environment
� Helpful, supportive communication with management and peers
� Leadership focused on consistent, accurate, quality work output

Candidates will be required to complete a Personality Index evaluation and background check. References required.

HOURS:
Monday to Friday Rotational shifts from 7:00am � 7:00pm

SALARY:
£14,500 (OTE £18,000)

PROBATION PERIOD:
There is a 3 month probationary period before confirmation of your contract status.

TRAINING/INDUCTION:
You will receive full training and will consist of acquiring how the client operates, as well as technical and product knowledge, required for the position.

No absence or lateness during this period. There will be assessments ongoing through training and final assessment at the end. All training is conducted in English.

BENEFITS:

� Extremely competitive salary
� Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
� the opportunity to travel and work abroad
� the opportunity to improve your standard of English and work in a multi-lingual environment
� Performance Related Pay
� Staff Discount Scheme
� Eye Care Provision
� Cycle to Work Scheme
� Childcare Vouchers
� Annual Reward & Recognition Ceremony
� Free cakes and fruit on a Friday!
� 21 Holidays & 6 Stat days & birthday day off
� Stakeholder Pension Scheme
� Team and Concentrix events

RELOCATION PACKAGE:

For those that are relocating, we offer a fantastic package:

Travel costs will be reimbursed up to the cost of �250 (reimbursements will be authorized if the employee remains employed by Concentrix for at least 3 months). All receipts must be kept for reimbursement.
Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation.

We have an individual relocation advisor within Concentrix who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and finding accommodation)

More information on Belfast...

Belfast is a vibrant, multi-cultural and exciting place to live. As the capital city of Northern Ireland, Belfast is home to more than 270,000 people and boasts a wide variety of exciting attractions, entertainment and shops.

The transport links are first class with two airports, direct sea crossings from Scotland and England and a direct bus and rail links from Dublin, getting to Belfast and Northern Ireland has never been easier.

Moving to a new city can be a daunting experience but Belfast is among the most welcoming cities in the world and we, as a company, do our best to make sure the transition is as easy and enjoyable as possible!
Finding accommodation is simple with the support of our relocation team and it is extremely cheap to live in Belfast � accommodation, transportation and the general cost of living are all very reasonable.

To find out more about this fantastic city, please visit http://www.gotobelfast.com

We look forward to receiving your application soon!

Software Engineer- Oracle Solaris Desktop and Applications Team

Title: Software Engineer- Oracle Solaris Desktop and Applications Team
Salary: Will be discussed at the final interview
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

Are you a highly motivated individual interested in working on the most advanced operating system and servers on the planet? Does working on leading edge technologies on a daily basis appeal to you? Then come and work for us on Oracle Solaris. Thousands of customers use Oracle Solaris to run mission-critical applications on a daily basis. We in the Oracle Solaris Desktop and Applications team are a global team responsible for delivering a wide range of open source software to Oracle Solaris. This involves working closely with software communities worldwide to develop, integrate, build and deliver key open source technologies.

Oracle Corporation is looking for both graduate and experienced software engineers to work in the Oracle Solaris Desktop and Applications team.

RESPONSIBILITIES:

- Delivery of new Oracle Solaris and web-based applications. Tasks include:
- Implementation and unit testing.
- Definition of implementation boundaries and software interfaces with other Solaris development teams.
- Code and architecture reviews.
- Delivery of a wide range of existing open source software technology to Solaris for both SPARC and x86 platforms.

This involves:
- Active code porting of operating system specific features.
- Provision of technical input for architectural and legal reviews.
- Engagement with relevant open source communities.
- Development and maintenance of release engineering systems.
- Development of automated test environments.
- Performance test and analysis.
- Systems administration and lab maintenance.

Qualification and skills:

- B.Sc. degree in Computer Science or I.T. related discipline.
- Knowledge of one or more UNIX or Linux operating systems.
- Experience in systems administration in Solaris would be a distinct advantage.
- Strong programming and debugging skills preferably in C or C++
- Excellent communication skills, both written and verbal.
- Ability to prioritize and work on multiple tasks.
- Excellent initiative/self starter.
- Experience in the following would also be advantageous:
- Working with open source communities
- Build systems/farms.

Web technologies:

- Django, AJAX,
- JSON, HTML5 CSS
- Java web application development (Java Server Faces)
- Python and/or javascript and xml based markup languages
- Source code management (Subversion, Mercurial)
- Shell scripting preferably with Perl

As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Channel Support Account Manager with German

Title: Channel Support Account Manager with German
Salary: Negotiable
Location: Ireland, South-West, Cork
Languages: English, German
Posted: 30th Apr 2012

Overview:

Opportunities have arisen within the Reseller Operations Team in the EMEIA Region. These roles will suit candidates with excellent analytical & forecasting capabilities.

Key Responsibilities:

- Develop collaborative agreed run �rate/demand plan for Apple Premium Partners by analyzing partner sales data, demand forecasts, and inventory data weekly to derive a clear demand statement to ensure appropriate stocking levels.
- Monitor the order backlog to ensure it reflects Partners true requirements and mitigate the risk of inventory exposure
- In product constraint situations, manage partner expectations in regards to supply, and work with all stake holders to define and execute a plan to balance supply across all accounts
- Ensure we do not exceed inventory targets, justify cases where this might be required
- Work Collaboratively with Sales to gain intelligence on deals, promotions and new store openings and all events that will impact the normal RR
- Work Collaboratively with Demand Forecast Analysts to improve forecast accuracy
- Investigate if supply is not meeting customer expectations and proactively investigate solutions to ensure agreed run rate is met
- Report weekly results to key stakeholders, to measure performance against KPI

Skills & Competencies Required;

- Data analysis and numeracy skills with proven ability to evaluate, analyse and present data
- Practical & proactive approach to problem solving and continuous process improvement
- Ability to build effective relationships in a cross-functional team environment, excellent communication skills are necessary
- Ability to work under pressure

Qualifications & Experience Required:

1. Bachelor degree in Business, Science, Engineering, Maths or Supply Chain required
2. Advanced Excel
3. Three plus years in a similar supply chain, demand/supply planning or sales operations role
4. Fluent English essential & German essential

Unix Software Development Engineer

Title: Unix Software Development Engineer
Salary: Negotiable
Location: Ireland, Dublin Region, Dublin, Dublin 3
Languages: English
Posted: 9th May 2012

An opportunity to join Oracle in Dublin, Ireland

Unix Software Development Engineer
Business Area: Product Development

Description:

A software engineer is required by the Solaris development team in Dublin. The responsibilities of this team include the development of functionality for the Solaris Install, plus a recently added charter around mapping customer needs to the technology within the Solaris OS. This charter will involve the analysis of market needs and development of solutions to address those needs.

RESPONSIBILITIES:

Responsibilities include: design and specification creation, implementation, troubleshooting and resolution of defects, development of automated unit tests; documentation support, communicating progress on an ongoing basis to engineering, test teams & management. As part of the Solaris development team, the successful candidate will: * Development of new technology to support the Solaris Install infrastructure * Become familiar with how to translate customer needs into solutions using Solaris technology. * Creation of innovative solutions to customer needs where solutions don't already exist * Performance analysis of various competitive offerings

Qualifications and Special Skills Required:

* A degree or equivalent in an IT related discipline
* 4-6 years experience in a development environment
* A background in Unix development at system level - Solaris, Linux, AIX, HP-UX
* C/C++ Development, Python, Shell scripting
* Solid understanding of system administration, networking, and the software development life-cycle

Desirable:-

* A good understanding of kernel performance and tuning
* A good understanding of latency issues in the network stack
* A good understanding of Real-time operating systems

As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

http://emeajobs.oracle.com/pls/webdep_www/wd_portal.show_job?p_web_site_id=582&p_web_page_id=78128

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

French Customer Solutions Agent

Title: French Customer Solutions Agent
Salary: Attractive & Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown Dublin 15
Languages: English, French
Posted: 18th May 2012

French Customer Service

As an Agent within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline representative, you will be the primary point of contact for our customers � it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. An Agent within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment.

�Answer phone calls, emails, and case work from customers and work to resolve customer queries in real time or pass the information to the most relevant PayPal department so it can be dealt with appropriately.
Tasks involve: Research using the appropriate tools, limiting accounts as appropriate or lifting limits based on appeal, closing out of buyer complaints, tracking customer contacts and logging relevant case related information. (90%)

�Proactively recommend and educate the customer about features and benefits of products in order to improve their satisfaction and deepen their relationship with PayPal. In undertaking this duty you will use Compass and IT systems to recognize the opportunities and transition the call. Deliver on metrics set for offered and accepted opportunities. (5%)

�Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)

Competencies:
�Customer Focus
�Listening
�Problem Solving
�Composure
�Drive for Results
�Functional / Technical Skills

The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.
Basic Requirements

Fluent French and English

�Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
�Strong written (email) communication utilizing proper grammar and punctuation
�Ability to work independently while making sound business decisions on case information
�Well developed sense of urgency and follow through
�Ability to multitask multiple systems, screens, and tasks during customer contacts
�Time Management and Adherence to schedules
�Ability to learn and adapt to new software technologies
�Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
�Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).
Basic Requirements:
Minimum 12 months call center or customer service experience.

Fluency in English & French both spoken and written.

Leaving Certificate or equivalent

Preferred:
Bachelors Degree or equivalent work experience

This position requires sitting, typing and repetitive motions.

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Customer Support Specialist - Vietnamese

Title: Customer Support Specialist - Vietnamese
Salary: Competitive
Location: Malaysia
Languages: English, Vietnamese
Posted: 21st May 2012

* Provide world class customer service and offer solutions to our guests during and after their travels
* Communicate effectively with our customers and suppliers via our primary communication channels
o Inbound / Outbound
o Email
* Share a positive attitude with fellow colleagues, up and down the organizational chart
* Have the ability to work within a shift based working schedule
* Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors
* Be a quick learner with attention to detail.

Required Skills :
* Fluency in Vietnamese, English
* A willingness to learn about the travel industry
* While we prefer a candidate with a degree, it�s not a requirement. Just be a good communicator
* You must be able to type approximately 35 words per minute (Vietnamese and English)
* Internet savvy
* Fresh graduates are welcome
* Flexible to accommodate shift work, this includes working on weekends, Must be able to do shift work (morning shift : 7am - 4pm, afternoon shift: 2pm - 11pm, night shift: 10pm-7am)

Italian Technical Customer Support

Title: Italian Technical Customer Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Italian
Posted: 18th May 2012

Job Profile

This is a fantastic opportunity to work for one of the most high profile brands in the technology world. This is a company that you would be proud to have on your CV. Due to rapid expansion we are looking to recruit Italian speaking technical support specialists, who have a genuine passion for IT & technology; to handle calls and emails from Business customers.

Key Responsibilities:

- Dealing with international business sector customers, you will receive incoming email and telephone requests looking to resolve technical issues relating to online applications.
- Using the internal system you will log tickets, open cases and track all communications with customers.
- You will troubleshoot all issues reported, resolve and escalate to level 2 support.
- You will provide a high level of support in a timely and efficient manner, ensuring outstanding levels of customer service to worldwide users.
- Working as part of a team, you will be required to achieve both individual and team goals.
- You will liaise with your Team Manager on a daily basis, helping to work to service level agreements as defined.

Experience Required:

- Experience in a 1st line technical support role would be an advantage but not necessary as full training will be given
- You will possess excellent IT Skills & a passion for technology!
- Excellent communication skills with a proactive and positive approach to tasks
- An effective team player, you will be able to work independently as well as managing projects as per your Team Manager
- You will have a proven ability to deal with problems and solve them effectively
- Very customer service focused, with the ability to deal both with your colleagues, team manager and customers in a friendly, respectful and polite manner
- Strong multi-tasking with excellent time management skills
- Fluent English and Italian is essential! All Training is conducted through English!

Sales Specialist English

Title: Sales Specialist English
Salary: Attractive Salary + Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown Dublin 15
Languages: English
Posted: 18th May 2012

General Summary
The Inside Sales Representative will be responsible for converting qualified sales leads into revenue generating sales by analysing the needs and requirements of potential new customers. The SMB Representative is seen as a product expert, reference point for best practice integration, reference point for medium sized Merchants. This is a key sales position in PayPal's expanding European sales team; the Inside Sales Representative will manage the whole sales cycle and sales closure to grow new business for PayPal.
Achieve set telesales targets
Follow up on qualified leads (provided by lead generators) turning them into sales opportunities and signing up those Merchants interested in using PayPal as a partner.
Independently managing pipeline
Cold calling and identifying own leads
Responsible for providing revenue forecasting reports on activity
Research market trends, opportunities and competition to support sales pitch delivery
Liaise with the Merchant Account Management team regarding customers that have taken up the PayPal product
To be involved in training and mentoring of other team members
Continue training and education to keep pace with product modifications, industry changes and sales knowledge
Participate in special projects (as needed) and perform other duties as assigned to contribute to overall sales and team results

Education
Bachelor degree or leaving certificate plus relevant work experience

Experience
1-3 years related experience including:
Proven and strong Outbound cold acquisition sales experience within a fast paced target orientated environment
Strong phone communication skills
Proven track record in achieving sales / revenue targets
Fluent in English
A minimum of one year telesales experience in one or more of the following areas would be a plus: internet company, financial institution, payments processor or telemarketing firm
Experience using Microsoft Office products and experience using systems such as Gold Mine, ACT, Siebel or SalesForce.com would be a plus
Excellent oral and written communication experience I. Knowledge, Skills and Abilities
Self motivated and target driven
Good organisation and communication skills
Ability to navigate corporate structures to identify decision makers and determine buying process
Quick learner, self driven with a good appreciation for the internet & technology
Creative & problem solver; organized and multi-tasker; open to new projects and tasks
Software/Hardware knowledge is beneficial, but not essential
Must be able to work independently
Ability to develop and maintain professional working relationships with co-workers and peers
Maintain acceptable level of job discretion.
Performance is evaluated against the ability to make judgment calls, the ability to make sound decisions, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.

Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (O�Connell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Technology Product Strategy Manager (Based in Dublin, Ireland)

Title: Technology Product Strategy Manager (Based in Dublin, Ireland)
Salary: Competitive
Location: United Kingdom, London, Central London
Languages: English
Posted: 9th May 2012

Do you want to work with the brightest minds in the industry? Want to be part of a global team that's changing the way the world does business? Then Oracle is the place for YOU. Oracle (NASDAQ: ORCL) is the world�s most complete, open, and integrated business software and hardware systems company. With more than 370,000 customers�including 100 of the Fortune 100�in more than 145 countries around the globe, Oracle is the only vendor able to offer a complete technology stack in which every layer is engineered to work together as a single system. Oracle's industry-leading products give customers unmatched benefits including unbreakable security, high availability, scalability, energy efficiency, powerful performance, and low total cost of ownership.

The primary focus of the Product Strategy Manager is to define and lead the execution of a strategy to achieve the revenue targets of the Oracle Direct Core Technology and Fusion Middleware Business.

Responsibilities (keys tasks)

� Strategic Program management: Define and implement a Product program for Oracle Direct which would include
� Assessment of product suitability for the Oracle Direct Sales Channel in line with regional requirements and capability
� Defining and achieving pipeline and revenue goals in conjunction with Oracle Direct Sales Management
� Business analysis: Aid management decision-making process by defining and analysing measures of success to achieve strategic goals.
� Monitor and report, quantitative and qualitative, on progress against product plan
� Customer Intelligence & Success: Gather feedback from the marketplace in terms of the Oracle�s product messaging, competitiveness and match to customer needs
� Communications: Consult with the EMEA Technology team, Product Management and Marketing on sales plays, marketing messaging and customer feedback
� Lead the Oracle Direct Technology Solution Boards to provide strategic direction on Oracle Direct�s solution focus, with representation from senior members of Oracle Field sales, product leadership and marketing organisations
� Define the key Demand Generation requirements to support the growth of the business in line with the Oracle Direct product strategy, through a defined and transparent planning process and providing input to the Oracle Direct Demand Generation Board
� Sales Readiness Strategy: Liase with Sales Management, Sales Readiness and Sales Consulting organisations to define, design, develop and execute a Sales Readiness Program that will support the achievement of OracleDirect�s business goals
� Define and manage the assessment and incubation process for new product introduction, assessing product fit to Oracle Direct and the required people and process support to drive revenue contribution.

Requirements
� 3rd Level Education
� Demonstrated ability to think and influence strategically
� Over 5 years experience in a Sales environment
� An understanding of Enterprise Technology market and IT industry trends
� Excellent facilitation, negotiation and influencing skills
� Excellent project management skills
� Excellent communicator and rapport builder
� Ability to achieve consistent results working across multiple locations and cultures
� Understanding of new product development and introduction
� An implementer that will ensure projects are executed
� Aptitude toward translation / interpretation of technical functionality into real live business needs and vice versa
� Good analytical and decision-making skills
� Excellent business knowledge including a keen awareness of emerging technologies
� Result orientated with high level of achievement

German Speaking Rich Media Campaign Services

Title: German Speaking Rich Media Campaign Services
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, German
Posted: 18th May 2012

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high caliber customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

� Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

Transaction Performance Monitors

Title: Transaction Performance Monitors
Salary: competitive
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 18th May 2012

Primary Job Responsibilities

The Monitoring Lead will be responsible for owning and responding to alerts, generated by automated monitoring or otherwise, to system, product or key merchant issues. They will work with the correct support area in assisting driving the fix to completion, reaching out to the merchant and, if applicable, account or relationship manager and liaising closely with all support elements, with communication being a prime responsibility. They will be a strong element in the overall success of the GSPS department supporting our customer base.

Job Requirements

The Monitoring Lead, working with his fellow peers, will respond within SLO to alerts generated to confirm, triage and if necessary, help drive the issue to completion.
They will own reaching out to identified affected key merchants, including account and/or relationship management, and effectively keeping all parties up to speed on resolution. If necessary, this will include supporting the merchant fully on technical issues with their appointed developer & technical contacts.
Communicating issues to the correct parties is an absolute imperative and will be required to work with cross functional teams to report any technical issues driving contacts.
Work with peers and technical verticals to leverage best practices and understand new trends, including collaborating with other GSPS resources to remain fully familiar as required for new products, procedures, pushes etc.
The Monitoring Lead will work with management to assist in allocating workload to meet customer demand, and may include providing ad hoc assistance for special projects in other departments, or helping with ticket and phone queues.

Education
Bachelors Degree or Equivalent

Dutch Customer Solutions Agent

Title: Dutch Customer Solutions Agent
Salary: Attractive & Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown, Dublin 15
Languages: English, Dutch
Posted: 18th May 2012

Dutch Customer Service
As an Agent within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline representative, you will be the primary point of contact for our customers � it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. An Agent within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment.

�Answer phone calls, emails, and case work from customers and work to resolve customer queries in real time or pass the information to the most relevant PayPal department so it can be dealt with appropriately.
Tasks involve: Research using the appropriate tools, limiting accounts as appropriate or lifting limits based on appeal, closing out of buyer complaints, tracking customer contacts and logging relevant case related information. (90%)
�Proactively recommend and educate the customer about features and benefits of products in order to improve their satisfaction and deepen their relationship with PayPal. In undertaking this duty you will use Compass and IT systems to recognize the opportunities and transition the call. Deliver on metrics set for offered and accepted opportunities. (5%)
�Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)

Competencies:
�Customer Focus
�Listening
�Problem Solving
�Composure
�Drive for Results
�Functional / Technical Skills

The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.
Basic Requirements

Fluent Dutch and English

�Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
�Strong written (email) communication utilizing proper grammar and punctuation
�Ability to work independently while making sound business decisions on case information
�Well developed sense of urgency and follow through
�Ability to multitask multiple systems, screens, and tasks during customer contacts
�Time Management and Adherence to schedules
�Ability to learn and adapt to new software technologies
�Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
�Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).

Basic Requirements:
Minimum 12 months call center or customer service experience.

Fluency in English & Dutch both spoken and written.

Leaving Certificate or equivalent

Preferred:
Bachelors Degree or equivalent work experience

This position requires sitting, typing and repetitive motions.
Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club (Tag Rugby teams, staff nights out,
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Swedish Web Designers / Developers

Title: Swedish Web Designers / Developers
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Swedish
Posted: 18th May 2012

This is a fantastic opportunity to work on a new start-up operation. The first of their kind, these positions are new, exciting and innovative!

Part of a global brand in Ad management, you will be a member of a start-up team with fantastic potential to develop your career as the team size grows.

Working with cutting edge tools and products, you will receive 1st class training from the global leaders in Rich Media.

We are interested in speaking to people with varying skill sets and experience and to people who have a genuine passion and want to progress their careers in this industry. Please see below a general guideline of the role responsibilities, further details will be discussed at interview stage.

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high calibre customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

Spanish Speaking Rich Media Campaign Services

Title: Spanish Speaking Rich Media Campaign Services
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Spanish
Posted: 18th May 2012

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high caliber customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

� Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

Merchant Risk Mitigation Specialist Hebrew

Title: Merchant Risk Mitigation Specialist Hebrew
Salary: not disclosed
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, Hebrew
Posted: 18th May 2012

GENERAL SUMMARY
The Merchant Risk Mitigation Specialist will be responsible for reviewing merchant accounts delivered via a queuing system. The Specialist will prioritize accounts based upon risk exposure and perform in depth analysis including a financial review of 'at risk' accounts as well as take action on the account in consultation with their Supervisor, other Specialists, and Account Management team as required. The main objectives for the position are to mitigate risk exposure.
The Merchant Risk Mitigation Specialist will be responsible for other duties assigned by the Supervisor or Manager, including special projects, escalations for both account and non-account managed accounts as well as from other internal sources.

SPECIFIC DUTIES
Make recommendations on 'non account managed' accounts which ensure merchant and PayPal relationship develops in a safe and structured manner.
Review large amounts of financial data, making informed and innovative solutions to challenges identified that may identify an exposure to PayPal or the merchant
Establish relationships with other Specialists and product leads within the organization to ensure excellent information flow and feedback on process, policy and product changes that will affect merchants.
Provide guidance and assistance to peer employees by answering questions, providing feedback on customer issues, and supporting all areas of Fraud as needed.
Provide feedback to management regarding necessary changes and updates, including policies, upgrades, and customer care issues.
Attend all push and product training and successfully pass all testing.
Answer phone calls or emails as assigned.
Follow written procedures for all sub departments within the Fraud department.

EDUCATION
Leaving Certificate or equivalent standard of education. May possess third level certificate, but not essential

EXPERIENCE
2 years relevant experience (e.g. Credit Risk Analyst).
Be a top performer in the department as measured by the previous performance score of an Exceeds Some or higher is strongly preferred.
Must have a reliable and consistent attendance history.
Customer communication experience (Email & Phone).
Experience working special projects, escalations and other tasks of increasing difficulty as assigned by management with positive results.
Experience presenting information in various business settings using both formal and ad-hoc presentations.
Undergraduate degree may be considered as a portion of the experience requirement listed.
Knowledge, Skills, and Abilities
Ability to perform specialist level work.
Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required.
Proficiency with Advanced ADMIN Tools, Kana Response, Attack, Agent Desktop, and Microsoft Office.
Ability to learn and adapt to new software technologies.
Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
Well-developed sense of urgency and follow through.
Ability to develop and maintain professional working relationships with peers, management and external departments.

Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (O�Connell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Software Analyst with Turkish language

Title: Software Analyst with Turkish language
Salary: according to the knowledge and experience
Location: Czech Republic, Jihomoravsky, Brno - mesto
Languages: English, Turkish
Posted: 24th May 2012

Infosys Technologies Ltd. is one of the largest IT companies in the world. Our services include business and technologies consulting, IT services and business process outsourcing. Currently we are looking for candidates for Software application positions for our international project. This position may require travel for on-site training abroad.
Job responsibilities:
- Provide application support for non-standard software applications
- Communicate with end users in the respective country to clarify problems with applications and resolve them
- Diagnose the issue and escalate to programmers in case of complex application problems
- Facilitate communication between programmers and end users
- Provide translation from local language to English for internal purpose only
- Maintain technical knowledge databases and �How to� queries
- Reporting on local country data on Incidents, Problems, Service requests etc.

Our requirements:
- English on an advanced level
- Good communication skills in Turkish language
- Technical education (Computer science, Electro engineering) or previous experience in the relevant field
- Knowledge / previous exposure of JAVA or .NET technologies (main technologies for all applications)
- Basic knowledge of databases (such as Oracle, MySQL, MSSQL)
- Understanding of basic OOP principals
- Ability to work in an international team
- Willingness to travel for training to the country according to language specification for 3 � 6 months
- Possibility to work in Czech republic
- Starting date: IMMEDIATELY
We offer:
- Attractive compensation package relevant to experience
- Development possibilities in the international environment
- Excellent training and development opportunities within Infosys
Key words: DOT NET (.NET), Java, SQL, Oracle, German, English, Italian, technical, IT, multicultural, international

Senior Partner License Management Consultant

Title: Senior Partner License Management Consultant
Salary: Will be discussed at the final interview.
Location: Ireland, Dublin Region, Dublin
Languages: English, German, Croatian, Czech, Romanian, Other Languages
Posted: 9th May 2012

As a Sr. Partner License Management Consultant, your primary focus will be to review the reselling activities of Oracle Partners in accordance with our Business Practices and procedures and assess compliance of the distributed Oracle software. The role covers Partners in all ECEMEA countries.

Oracle License Management Services is (LMS) is a global team of licensing experts that provides objective license assessments to Oracle customers and partners. By providing advice, education, and tools to manage licenses, Oracle License management Services aims to ensure that customers and partners have license structures that meet their needs and optimize the use of their Oracle software assets.

The LMS Channel Team covers all Europe & Africa.
This role will be based in Austria, Czech Republic or Poland.

SCOPE:
� Reports to License Management Services (LMS) Partner Sr. Manager
� Works as part of the country and/or regional LMS team
� Works as part of an extended XLOB team with the business in order to establish a Business Plan and to achieve an agreed set of objectives for the Fiscal Year.
� Works to objectives set by LMS Sr. Manager
� Has no direct reports
� Works closely with different LOB�s

RESPONSIBILITIES:
� Conducting of complex business reviews of strategic Partner accounts in terms of reselling activities and internal usage of Oracle software according to Oracle Business Practices. Goal is to ensure that partner satisfaction is reached and that the agreed objectives with the business are met (i.e. quality, revenue and education).
� Working with the Channel and Sales organization to manage the review process and escalation based on agreed business plan.
� Position & execute LMS Services by working directly with partners and visiting them when necessary.
� To analyze license documentation & contracts, reconcile sales data, understand partner�s application and provide assessments if partner is compliant.
� To prepare license review report, present findings and explain business review reports to both Partners and Sales.
� To measure the usage of Oracle products/applications etc using the relevant analytical tools and license metrics.
� To act as the expert in Oracle License management and compliance to both internal and external parties.
� Reporting as required by the LMS Partner Manager and LMS Country Managers in a timely and accurate manner.
� Promote best practices for distribution of licenses by Partners.
� To set objectives on the Partner accounts together with the LMS Manager and the Channel Management Team.
� Maintaining an up to date knowledge and awareness of License Management issues internal and external to Oracle.
� Establish marketing needs and partner selection together with the LMS Partner Manager & Channel and execute as part of the Business Plan for the Fiscal Year.

ACCOUNTABILITIES:
� Research and analyze Oracle Partners within the designated account list
� Ownership of the license review process from initiation to completion working at all levels within the Partner and Oracle
� Own and drive the resolution of any issues as required
� Maintain an up-to-date knowledge of relevant Oracle products, practices and procedures
� Operate in line with Oracle�s processes and procedures

QUALIFICATIONS:
� 5 years + customer focused experience from within IT industry
� Experience with Oracle License Policies is key
� Commercial experience is an advantage
� Analytical skills and technical understanding is an advantage
� Familiarity with Oracle products and/or services is a requirement
� Ability to present to the company´s board
� Strong influencing and negotiating skills (internal & external)
� Building effective partner relationships & building trust.
� Opportunity management: spotting & creating opportunities.
� Result orientation.
� Strong communication skills both written and verbal.
� Team-working.
� Strong planning & Project management skills.
� Problem solving & decision making.
� Flexibility, responsiveness & change management oriented.
� Credibility.
� Fluency in English, Eastern European language is essential. German language knowledge is a plus.

Italian Speaking AdExchange Customer Support

Title: Italian Speaking AdExchange Customer Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Italian
Posted: 18th May 2012

Responsibilities:
� Drive growth to the Ad Exchange business through creation of brand safe �packs� for use buy Ad Ex buyer networks
� Reviewing AdExchange for both policy and technical adherence, including evaluation of 3rd and 4th party re-directs for both static and real-time bidding.
� Provide Publisher specific service for offline activities such as Creative review, and adjustments of settings
� Learn to troubleshoot customer issues for Tier 3+ (for US, Europe, JAPAC)
� Review inclusion of new sites onto the AdExchange network

Requirements:
� Knowledge of HTML, JavaScript, SQL or prior experience troubleshooting technical issues.
� Knowledge of Flash, Basic XML and JavaScript concepts a plus.
� Knowledge of Rich Media a plus
� At least 2 years experience in online ad industry, including proven ability to understand complexities of display ad serving architecture
� Ability to absorb complex technical concepts and communicate them to a nontechnical audience effectively
� Demonstrated ability to be flexible/adaptable in exercising judgment in a dynamic matrix environment and able to manage competing priorities.
� Highly motivated individual with a proven ability to drive projects to a successful and timely conclusion
� Familiarity with the ad serving industry, ad exchanges and networks is a plus.
� Must be fluent in English (oral and written) as well as the second European language

German Web Designers / Developers

Title: German Web Designers / Developers
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, German
Posted: 18th May 2012

This is a fantastic opportunity to work on a new start-up operation. The first of their kind, these positions are new, exciting and innovative!

Part of a global brand in Ad management, you will be a member of a start-up team with fantastic potential to develop your career as the team size grows.

Working with cutting edge tools and products, you will receive 1st class training from the global leaders in Rich Media.

We are interested in speaking to people with varying skill sets and experience and to people who have a genuine passion and want to progress their careers in this industry. Please see below a general guideline of the role responsibilities, further details will be discussed at interview stage.

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high calibre customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

German Speaking Fraud Analysts

Title: German Speaking Fraud Analysts
Salary: Competitive
Location: Ireland, South-West, Cork
Languages: English, German
Posted: 21st May 2012

Overview

The WW Apple Store Sales and Service team is seeking 2 new E-Commerce Specialists to join the team. At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire � and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU!

The ideal candidate will have experience working in a fast-paced B2C e-commerce environment. The role of an E-Commerce Specialist is to liaise and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the AppleStore. This involves daily interaction with banks and our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, cheque, loan and lease.

Fluent in English and German. Fluency in a third language, would be an advantage for this role.

Responsibilities

� Interaction with banks, financial institutions and credit mangers to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, cheque, loan and leasing.
� Analysis of incoming Apple Store orders for potential fraud risk and identify Fraud trends involving outbound telephone calls to customers. Follow up and resolve chargeback queries.
� Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation.
� Liaison and key support role for Sales, Sales Support, Finance on daily operational issues, problem escalation and resolution.

Skills & Experience

� Qualification in Business/Finance a distinct advantage
� Strong communication skills, team player, customer focused and maintain a professional attitude
� Relevant/similar experience and fluency in at least one foreign language is a distinct advantage
� Ability to work in an information sensitive environment
� Team player and ability to work in a changing challenging environment.
� Excellent telephone manner, interpersonal and communication skills
� Highly motivated and organized with the ability to work to tight deadlines.
� Ability to use discretion and work on own initiative
� Very good accuracy and attention to detail
� As this job is direct relation to order volume flexibility is required and will involve weekend work.
� Knowledge of SAP and MS Excel

Votre carrière à Oracle à Malaga - Français Ingénieur Commercial

Title: Votre carrière à Oracle à Malaga - Français Ingénieur Commercial
Salary: Competitive
Location: Spain, Andalucía, Málaga
Languages: English, French
Posted: 9th May 2012

OracleDirect Pre-Sales Consultant

Business area: Pre-Sales
Location: Malaga

Introduction

Oracle Direct is our sales operation representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, 900+ talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using the latest internet technologies.

Based in Oracle Direct�s sales operation in Malaga, Spain, this exciting position represents an excellent opportunity for a Talented IT / Technology professional to move their career to the next level with the world�s largest Enterprise Technology company � Oracle Corporation (www.oracle.com).

The successful individual will be offered world-class training and structured career development to ensure you reach your maximum potential as a Technology / IT professional. If you currently work in a Technical / IT environment and have a passion to deliver technology solutions to Enterprise customers, then Oracle Corporation wants to hear from you!

Responsibilities

- Support the sales reps and specialists to identify the best Oracle solution for their customer's business.
- Engage with customers by translating their business needs into appropriate Oracle solutions.
- Present and articulate features and benefits of the Oracle solution.
- Showcase the Oracle product stack using existing solutions and internal development resources.
- Deliver product demonstrations and presentations to customers using the latest web technology.
- Become the technical solution expert for a designated product set.
- Keep abreast of all new products, market trends, future directions and the competition for areas of focus.
- Maintain up-to-date knowledge of Oracle�s product stack and be able to position our solution versus our competitors.
- Ongoing education and training of the sales force on Oracle technologies and solutions.
- Coach sales representatives to identify and create sales opportunities for the broad range of Oracle solutions and assist the sales teams to identify customer upsell opportunities.

Required Skills

- Excellent presentation and communication skills.
- Strong customer orientation.
- Proactive, creative and innovative thinker.
- Willingness to work towards achieving goals in a changing and challenging environment.
- Experience in Oracle Database or Oracle Fusion Middleware is an advantage
- Team player who can motivate and lead.
- Coaching, mentoring and training skills.
- Demonstrated ability to plan tasks and follow-up on actions.
- High degree of personal motivation.
- Desire to stay current with the software market and latest technologies

Qualifications

- French and fluency in English
- Degree in Computer Science, Engineering or equivalent.
- Excellent verbal and written communication skills are essential.
- Excellent persuasive skills are essential.
- Proven experience in a technical environment.
- Previous pre-sales experience a distinct advantage but not necessary.
- Experience as a Systems Administrator would be an advantage but not necessary.

For further details on this exciting new career opportunity, please contact Saul.Whitton@oracle.com to discuss in confidence.

Italian Multi-Media

Title: Italian Multi-Media
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Italian
Posted: 18th May 2012

This is a fantastic opportunity to work on a new start-up operation. The first of their kind, these positions are new, exciting and innovative!

Part of a global brand in Ad management, you will be a member of a start-up team with fantastic potential to develop your career as the team size grows.

Working with cutting edge tools and products, you will receive 1st class training from the global leaders in Rich Media.

We are interested in speaking to people with varying skill sets and experience and to people who have a genuine passion and want to progress their careers in this industry. Please see below a general guideline of the role responsibilities, further details will be discussed at interview stage.

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high calibre customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

German Technical Customer Support

Title: German Technical Customer Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, German
Posted: 18th May 2012

Job Profile

This is a fantastic opportunity to work for one of the most high profile brands in the technology world. This is a company that you would be proud to have on your CV. Due to rapid expansion we are looking to recruit German speaking technical support specialists, who have a genuine passion for IT & technology; to handle calls and emails from Business customers.

Key Responsibilities:

- Dealing with international business sector customers, you will receive incoming email and telephone requests looking to resolve technical issues relating to online applications.
- Using the internal system you will log tickets, open cases and track all communications with customers.
- You will troubleshoot all issues reported, resolve and escalate to level 2 support.
- You will provide a high level of support in a timely and efficient manner, ensuring outstanding levels of customer service to worldwide users.
- Working as part of a team, you will be required to achieve both individual and team goals.
- You will liaise with your Team Manager on a daily basis, helping to work to service level agreements as defined.

Experience Required:

- Experience in a 1st line technical support role would be an advantage but not necessary as full training will be given
- You will possess excellent IT Skills & a passion for technology!
- Excellent communication skills with a proactive and positive approach to tasks
- An effective team player, you will be able to work independently as well as managing projects as per your Team Manager
- You will have a proven ability to deal with problems and solve them effectively
- Very customer service focused, with the ability to deal both with your colleagues, team manager and customers in a friendly, respectful and polite manner
- Strong multi-tasking with excellent time management skills
- Fluent English and German is essential! All Training is conducted through English!

Applications Sales Account Manager - German Territory

Title: Applications Sales Account Manager - German Territory
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, German
Posted: 9th May 2012

Oracle Applications Sales Account Manager - German Territory ( based in Dublin, Ireland ) - ORACLE CORPORATION

OracleDirect is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, more than 400 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using latest Internet technologies.

Based in Oracle's European sales operation in Dublin, Ireland, Oracle wishes to hire an experienced sales professional to sell Oracle's Applications solutions to Business clients in the German territory. This is an excellent opportunity for experienced and driven sales professional to join a global player in the IT industry and move their career to the next level with Oracle - the world�s largest Enterprise software company.

Corporation- Like no one else

� A challenging job in a positive atmosphere within an international organization with a dynamic team
� The opportunity to influence your job and your workplace and to become part of a innovative business unit
� A competitive compensation package that is aligned with your qualifications and includes an employee benefits scheme
� Continuously selected by our clients as the exclusive vendor of preeminent talent

RESPONSIBILITIES:
� Demonstrate the business benefits of Oracle Applications solutions ( CRM, ERP or EPM ) to German business customers
� Deliver online demonstrations of Oracle Applications solutions ( CRM, ERP or EPM ) with the ability to show what is asked by prospects.
� Develop sales by uncovering new opportunities in the German sales territory
� Manage a number of sales opportunities at the same time
� Win sales deals in a competitive environment to achieve and overachieve sales targets.

QUALIFICATIONS:
� Proven track record in a B2B sales environment
� Demonstrable overachievement of revenue goals.
� Strong sales skills including business justification, negotiation and closing.
� Fluency in German and English languages is essential
� Prospecting and/or new business background.
� Expertise in demand generation in new markets from campaign conception to deal closure.
� Strong influencing skills.
� Enthusiasm to learn new sales skills and technologies.

WHAT WE OFFER
� This position is based in our Dublin office
� Competitive Salary and Flexible Benefits package tailored to suit your personal lifestyle.
� Excellent Training + Development including 3 week Intensive Foundation Course.
� Opportunity to work with some of the most talented individuals within the sales field.
� Access to our sports and social club, subsidised Restaurants and an onsite Gym!

Dutch Pre-Sales Consultant

Title: Dutch Pre-Sales Consultant
Salary: Competitive
Location: Spain, Andalucía, Málaga
Languages: English, Dutch
Posted: 9th May 2012

Oracle Direct is our sales operation representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, 900+ talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using the latest internet technologies.

Based in Oracle Direct�s sales operation in Malaga, Spain, this exciting position represents an excellent opportunity for a Talented IT / Technology professional to move their career to the next level with the world�s largest Enterprise Technology company � Oracle Corporation (www.oracle.com).

The successful individual will be offered world-class training and structured career development to ensure you reach your maximum potential as a Technology / IT professional. If you currently work in a Technical / IT environment and have a passion to deliver technology solutions to Enterprise customers, then Oracle Corporation wants to hear from you!

Responsibilities

- Support the sales reps and specialists to identify the best Oracle solution for their customer's business.
- Engage with customers by translating their business needs into appropriate Oracle solutions.
- Present and articulate features and benefits of the Oracle solution.
- Showcase the Oracle product stack using existing solutions and internal development resources.
- Deliver product demonstrations and presentations to customers using the latest web technology.
- Become the technical solution expert for a designated product set.
- Keep abreast of all new products, market trends, future directions and the competition for areas of focus.
- Maintain up-to-date knowledge of Oracle�s product stack and be able to position our solution versus our competitors.
- Ongoing education and training of the sales force on Oracle technologies and solutions.
- Coach sales representatives to identify and create sales opportunities for the broad range of Oracle solutions and assist the sales teams to identify customer upsell opportunities.

Required Skills

- Excellent presentation and communication skills.
- Strong customer orientation.
- Proactive, creative and innovative thinker.
- Willingness to work towards achieving goals in a changing and challenging environment.
- Team player who can motivate and lead.
- Coaching, mentoring and training skills.
- Demonstrated ability to plan tasks and follow-up on actions.
- High degree of personal motivation.
- Desire to stay current with the hardware market and latest technologies

Qualifications

- Fluency in English and Dutch languages
- Degree in Computer Science, Engineering or equivalent.
- Excellent verbal and written communication skills are essential.
- Excellent persuasive skills are essential.
- Proven experience in a technical environment.
- Previous pre-sales experience a distinct advantage but not necessary.
- Experience as a Systems Administrator would be an advantage but not necessary.

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please apply today

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Spanish Web Designers / Developers

Title: Spanish Web Designers / Developers
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Spanish
Posted: 18th May 2012

This is a fantastic opportunity to work on a new start-up operation. The first of their kind, these positions are new, exciting and innovative!

Part of a global brand in Ad management, you will be a member of a start-up team with fantastic potential to develop your career as the team size grows.

Working with cutting edge tools and products, you will receive 1st class training from the global leaders in Rich Media.

We are interested in speaking to people with varying skill sets and experience and to people who have a genuine passion and want to progress their careers in this industry. Please see below a general guideline of the role responsibilities, further details will be discussed at interview stage.

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high calibre customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

Oracle BI Sales Representative (BI Apps and Tech ) � German Market

Title: Oracle BI Sales Representative (BI Apps and Tech ) � German Market
Salary: Competitive
Location: Spain, Andalucía, Málaga
Languages: English, German
Posted: 9th May 2012

Oracle BI Sales Representative (BI Apps and Tech ) � German Market. Oracle Direct, based in Malaga, Spain.
Oracle Corporation is currently hiring Talented Technology / IT professionals to work as a BI (Business Intelligence) sales representative to be based in Oracle Direct - our expanding EMEA Talent Development Centre in Malaga, Spain.

Oracle Direct is our EMEA Inside Technology sales organisation selling Oracle�s complete Technology solutions and services.

This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the �Talent Development Centre� for experienced technology professionals for Oracle Corporation in EMEA.

Successful candidates will be offered world class training + structured career development programs to ensure you reach your maximum potential as a Technology / IT professional within Oracle Corporation.

Oracle�s Future Business Leaders and Technology Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled future career opportunities within the Oracle global organization.

RESPONSIBILITIES:

- Demonstrate the business benefits and value proposition of Oracle BI solutions to business customers in the German Market
- Match Oracle BI solutions to resolve business pains and challenges with German clients.
- Develop new sales leads by uncovering new opportunities with German customers
- Create, drive and execute new business marketing campaigns to German client base
- Manage a number of complex BI sales opportunities at the same time utilising internal resources to achieve your goals and objectives
- Win sales deals in a competitive environment to achieve and over achieve sales targets.
- Be continuously aware of BI Technology developments in the IT industry

QUALIFICATIONS:

- Proven track record in a B2B sales environment
- Proven ability to sell total complex IT / Technology solutions to Business customers
- Strong sales skills including business justification, negotiation and closing.
- Fluency in English and German languages
- Prospecting and/or new business background.
- Expertise in demand generation in new markets from campaign conception to deal closure.
- Strong influencing skills.
- Enthusiasm to learn new sales skills and technologies (for example - Sandler )

WHAT ORACLE OFFERS

- Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)
- Challenging, dynamic and fun working environment
- Competitive, performance related salary + Full Relocation package

So if you have a passion for sales and are hungry to drive your sales career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please contact Saul Whitton at Oracle Corporation to discuss further

Spanish Multi-Media

Title: Spanish Multi-Media
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Spanish
Posted: 18th May 2012

This is a fantastic opportunity to work on a new start-up operation. The first of their kind, these positions are new, exciting and innovative!

Part of a global brand in Ad management, you will be a member of a start-up team with fantastic potential to develop your career as the team size grows.

Working with cutting edge tools and products, you will receive 1st class training from the global leaders in Rich Media.

We are interested in speaking to people with varying skill sets and experience and to people who have a genuine passion and want to progress their careers in this industry. Please see below a general guideline of the role responsibilities, further details will be discussed at interview stage.

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high calibre customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

Junior Inside Sales Executive @ ORACLE CORP (Based in Dublin, Ireland)

Title: Junior Inside Sales Executive @ ORACLE CORP (Based in Dublin, Ireland)
Salary: Competitive
Location: United Kingdom, London, Central London
Languages: English
Posted: 9th May 2012

Due to Oracle Corporation�s continued growth in EMEA, we wish to hire Talented Inside Sales Account Managers / Internal Sales Executives for our fast growing Technology centre in Dublin, Ireland. Successful candidates will be based in Dublin, Ireland and will sell world leading Oracle Technology solutions to corporate clients in the UK market.

These new positions represent superb opportunities for those sales professionals based in the UK who are serious and committed to driving their sales career forward to the next level within Oracle Corporation in the medium to long term either as an individual contributor or in a managerial capacity.

Oracle Direct is our EMEA sales organisation selling all Oracle Technology solutions and services. This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the "Talent Development Centre" for EMEA. Successful candidates will be offered world class training + structured career development programmes to ensure you reach your maximum potential as a Technology sales professional.

Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled career opportunities within the Oracle global organisation.

Excellent salary packages + full benefits package are offered to successful candidates.

A Full Relocation package from the UK to Dublin will be provided.

So if you have a passion for sales and are hungry to drive your sales career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please contact Saul Whitton at Oracle Corporation to discuss further

Account Manager - German speaker

Title: Account Manager - German speaker
Salary: basic - commission - bonus - priv med ins
Location: United Kingdom, London, West London, TW20 9AW
Languages: English, German
Posted: 24th May 2012

Located throughout this continent and the world, our sales force is the foundation upon which the full line of Gartner products and services rests. You�ll enjoy the support of the entire organization and have access to leading-edge technologies that make managing your accounts a more efficient process.

Primarily based in Egham (South - West London), SMB Account Managers manage their own territories, have opportunities to meet clients face to face and are responsible for building and growing strategic relationships with C-level executives in enterprises with revenue of up to $1 billion. Best-in-class training and development programs are provided at the beginning and throughout your career at Gartner, supporting a culture of achievement in which associates are responsible and generously rewarded for exceeding expectations.

This is an unrivalled opportunity to join a prestigious workforce as a trusted advisor to CIOs and at the front line
of our business. If you are person who�s highly motivated, achievement-driven, has strong sense of purpose and a strong will to succeed, consider joining the leader in the information technology marketplace. We seek the best and the brightest sales talent to continue growing our business. If you have an achievement-driven spirit, we offer a challenging and rewarding international environment where you can truly excel.

Key Responsibilities:

� Establish new business relationships with non-client organizations within DACH prospecting territory
� Retain and grow existing clients to generate more revenue within a specific prospecting territory.
� Conduct timely and meaningful follow-up with warm and hot leads.
� Develop strategic relationships with C-level executives in order to match their needs to Gartner services.
� Forecast monthly business and achieve/overachieve quotas.
� Perform all operational activities in support of Sales and companywide initiatives.

Job Requirements:

� High curiosity and ability to learn quickly; feedback-seeking
� Highly motivated; achievement-driven
� Risk-taking; competitive; can-do attitude even in the most challenging situations
� Highly confident; recovers quickly from setbacks
� Strong sense of urgency/purpose
� Prefers to work independently and as an entrepreneur
� Interest/experience in technology industry
� Prior successful sales/business/customer service experience preferred
� Strong communication skills
� Strong organizational skills
� High level of professionalism
� Bachelor�s degree preferred or comparable experience

German language skills will be a big advantage.

Japanese Speaking Customer Service Specialists

Title: Japanese Speaking Customer Service Specialists
Salary: Competitive + Generous Shift Allowance & Benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Peterborough
Languages: English, Japanese
Posted: 9th May 2012

Positions: 1 x permanent - working pattern 5 days out of 7, hours: 13.00 � 21.30
1 x 6 months fixed term � working pattern 5 days out of 7, hours: 9.00 � 17.30
1 x permanent - working pattern 7 days on/off, hours: 2115 - 0745

Competitive salary, plus generous shift allowance and benefits

Japanese Speaking Customer Service Specialists

At WhiteConcierge we deal with some pretty amazing requests on behalf of some pretty remarkable people. So long as it�s not illegal or immoral, we always get it done. So if you ever experience two days the same whilst you�re working for us, you must be on annual leave! WhiteConcierge is Europe�s leading B2B concierge, travel and lifestyle management service. Our team operates on a 24/7 basis in 9 languages, serving our global customer base. The success of our business is drive by our people � that�s why we pride ourselves on delivering a unique service that is absolutely second to none. A WhiteConcierge Customer Service Specialist is a creative thinker, a natural communicator and an imaginative problem solver; above all they are dedicated to customer service.

You will be a lifestyle specialist, helping our clients get the very most out of their business, travel and leisure plans and fulfilling their every whim.

First and foremost, we need polished people with an incredible passion and perfection for everything they do. Experience working with customer services in a contact centre environment would be an advantage but is not essential � the ability to multitask and to effectively manage your time, whilst delivering exceptional customer service is paramount.

It is vital that the successful candidate is fluent in both Japanese and English.

WhiteConcierge Ltd is an Equal Opportunities Employer / Guaranteed Interview Scheme As an Equal Opportunities Employer we actively encourage applications from people with disabilities. If you have a disability and have claimed a guaranteed interview, then you only need to meet the minimum qualifying criteria for the job you have applied for at the application and selection testing stages of the recruitment process. You will then automatically be invited to the final stage.

For more information about our business please visit www.WhiteConcierge.com

NO AGENCIES PLEASE

Italian Hardware Pre-Sales Consultant

Title: Italian Hardware Pre-Sales Consultant
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, Italian
Posted: 9th May 2012

Sun Enterprise Hardware Pre-Sales Consultant - (Italian Market) based in Dublin, Ireland

Oracle Corporation is currently Talented Technology / IT professionals to work as Sun Enterprise Hardware Pre-sales Consultants for the Italian Market. You will work closely with the Italian Sun HW Sales Reps in Dublin to provide their Italian clients with optimum SUN Enterprise HW solutions.

Successful individuals will be based in our new EMEA Inside Sales Centre based in Dublin, Ireland.
Oracle Direct is our EMEA Inside Technology sales organisation selling all Oracle Technology solutions and services.

This line of business has grown rapidly in last 10 years from 40 to over 850 people and has become the Talent Development Centre for EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology / IT professional.

Oracle�s Future Business Leaders and Technology Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled future career opportunities within the Oracle global organisation

RESPONSIBILITIES:

- Support the Italian territory sales reps and specialists in Dublin to identify the best Sun Hardware solution for the customer's business
- Engage with Italian customers by translating their business needs into appropriate Oracle / Sun solutions.
- Present and articulate the features and benefits of a SUN Hardware solution in the context of reliability, availability and scalability.
- Explain the Sun Hardware product stack to Italian clients using existing tools and internal resources
- Deliver product demonstrations and presentations to Italian customers using the latest web technology.
- Become the technical solution expert for a designated product set. This includes keeping abreast of all new products, market trends, future directions and the competition for areas of focus
- Maintain up-to-date knowledge of Oracle�s product stack and be able to position our solution versus our competitors.
- Ongoing education and training of the sales reps on Sun Hardware technologies and solutions.
- Coach Italian sales representatives to identify and create new sales opportunities for the broad range of - Oracle Sun Hardware solutions and assist the Italian sales teams to identify customer up-sell opportunities.

SKILLS

- Excellent presentation and communication skills.
- Understanding of the sales process.
- Proven track record in supporting sales teams to meet their sales targets.
- Strong customer orientation.
- Proactive, creative and innovative thinker.
- Willingness to work towards achieving goals in a changing and challenging environment.
- Team player who can motivate and lead.
- Coaching, mentoring and training skills.
- Demonstrated ability to plan tasks and follow-up on actions
- High degree of personal motivation
- Desire to stay current with the hardware market and latest technologies

QUALIFICATIONS

- Fluency in English and Italian languages
- Degree in Computer Science, Engineering or equivalent.
- Proven experience in a technical environment.
- Excellent verbal and written communication skills are essential
- Excellent persuasive skills are essential. .
- Deployment experience of Server and/or Storage systems is desirable but not necessary
- Previous pre-sales experience a distinct advantage but not necessary
- Experience as a Systems Administrator would be an advantage

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please apply today

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Fraud Operations Appeals Agent Hebrew

Title: Fraud Operations Appeals Agent Hebrew
Salary: Attractive Salary & benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown Dublin 15
Languages: English, Hebrew
Posted: 18th May 2012

Primary Job Responsibilities

Position Overview:

As an Appeals Agent within Fraud Operations, your primary responsibilities will be to review PayPal accounts that have been limited due to what is believed to be potentially fraudulent activity and to determine whether the limitation should be lifted. You may be working on both account maintenance and escalation queues and will be using various applications to assess the legitimacy of the account holder or the transaction. You are responsible for reviewing documentation, analyzing data, and determining in a timely manner whether the limitation should be removed. Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions. An Appeals Agent within Fraud Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

Core Duties:

�Review PayPal accounts and determine the legitimacy of the account and account holder and associated risk. Analyze account history and trends and perform relevant research to effectively identify problems (70%)
�Contacting account holders in an effort to verify activity and mitigate loss (20%)
�Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity. (10%)

Position Scope Details:

This job role can exist at different grade levels based on a set of expectations and an individual�s demonstration of these expectations. Differences between grades is determined by acquired / demonstrated skills and competencies along with overall performance in the role. The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviours or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.

Job Requirements

�Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer
�Strong written (email) communication utilizing proper grammar and punctuation
�Ability to make discretionary decisions based on research.
�Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through

�Ability to learn and adapt to new software technologies
�Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
�Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).

Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (O�Connell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
Annual Family Day Barbeque

Large Merchant Sales Manager Dutch, French

Title: Large Merchant Sales Manager Dutch, French
Salary: Attractive & Benefits
Location: New Zealand, Amsterdam, Netherlands
Languages: English, Dutch, French
Posted: 18th May 2012

Bachelor�s degree (�HBO� or University)

Demonstrated B2B key account sales and management success over at least 3 year period: Prior success selling into large, complex customer environments � those with multiple decision makers at many levels � is essential.

Knowledge of online payment processing, credit-card merchant accounts and ecommerce is preferable but not required.

The ideal candidate will have an understanding of how payments impact a company's online business model.

Must be comfortable representing bleeding-edge applications in a complex selling environment.

The individual must be highly effective in navigating all facets of the sales process, from prospecting to pitch to negotiation to close. Post-deal, an essential responsibility will be to shepherd relationships through any necessary integration phase -- in concert with a technical integration teams-- until PayPal is �live-to-site� with the merchant.

A team player with great interpersonal and communication skills
Interest in PayPal and eBay

Pleasant and fun, easy going, with a great sense of humor.

Languages:
Command of Dutch & English language should be Excellent
Any knowledge of the French language is advantageous but not required

Norwegian Speaking Customer Service Specialist

Title: Norwegian Speaking Customer Service Specialist
Salary: Competitive + Generous Shift Allowance & Benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Peterborough
Languages: English, Norwegian
Posted: 9th May 2012

The Customer Service Specialist (CSS) is responsible for providing world class customer service; answering incoming calls and emails within Service Levels; anticipating and responding to the needs of the customer by taking personal ownership for researching, and delivering customer focused tailor made solutions.

The CSS has responsibility for managing own task load by balancing new incoming requests with existing tasks to ensure provision of customer focus and service quality.

Key Accountabilities:

� To deliver effective and tailored solutions to customer enquiries by ensuring quality service is delivered and targets are met
� Shows confidence in dealing with different customer types irrespective of their status, culture or behaviour
� Take responsibility to record all details accurately on Eden, reflecting call back times and availability of suppliers
� Adheres to internal policy and procedures to protect security and quality of output
� Ensure SLA targets are met and language/English line availability is personally owned by effectively demonstrating productive working practice and teamwork
� Share knowledge on travel destinations, special interests, events and suppliers and input these into the Knowledge Database
� Takes responsibility for own development needs, ensuring training and feedback is fully used with development needs shared with line manager

Skill/Technical Competencies:

� Excellent organisational skills; effective and efficient use of time and resources in order to meet all deadlines and deliver quality results
� Ability to effectively communicate �written and verbally � to an excellent standard and excellent interpersonal skills with customers and colleagues
� Ability to effectively and efficiently manage own time
� Proficient technical skills with confidence in Eden CRM, Internet and IT packages such as MS Office Suite or related systems
� Must be proactive and demonstrate initiative; able to reliably accomplish multiple tasks
� Ability to quickly adapt to changing situations, demonstrate flexibility, and take on other duties as assigned.
� Instinctive and consistent focus on quality and accuracy even when under pressure
� Excellent attention to detail

Behavioural Competencies

� Teamwork - Willingly shares resources, knowledge and/or information to support the team
� Developing Self & Others � Takes responsibility for own development needs. Accepts and uses the skills and knowledge provided by training.
� Customer Service � Anticipates and responds to the needs of the customer and takes personal responsibility for delivery customer focused solutions.
� Decision Making � Makes decisions in a timely manner to meet deadlines. Follows pre-set departmental procedures to arrive at the most suitable decision.
� Communication � Presents facts in a logical sequence in both verbal and written communication

French Pre-Sales Consultant (Based in Dubai, UAE)

Title: French Pre-Sales Consultant (Based in Dubai, UAE)
Salary: Competitive
Location: United Arab Emirates, Dubai
Languages: English, French
Posted: 9th May 2012

Oracle Direct is our sales operation representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, 900+ talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using the latest internet technologies.

Based in Oracle Direct�s sales operation in Dubai, U.A.E., this exciting position represents an excellent opportunity for a Talented IT / Technology professional to move their career to the next level with the world�s largest Enterprise Technology company � Oracle Corporation (www.oracle.com).

The successful individual will be offered world-class training and structured career development to ensure you reach your maximum potential as a Technology / IT professional. If you currently work in a Technical / IT environment and have a passion to deliver technology solutions to Enterprise customers, then Oracle Corporation wants to hear from you!

Responsibilities

- Support the sales reps and specialists to identify the best Oracle solution for their customer's business.
- Engage with customers by translating their business needs into appropriate Oracle solutions.
- Present and articulate features and benefits of the Oracle solution.
- Showcase the Oracle product stack using existing solutions and internal development resources.
- Deliver product demonstrations and presentations to customers using the latest web technology.
- Become the technical solution expert for a designated product set.
- Keep abreast of all new products, market trends, future directions and the competition for areas of focus.
- Maintain up-to-date knowledge of Oracle�s product stack and be able to position our solution versus our competitors.
- Ongoing education and training of the sales force on Oracle technologies and solutions.
- Coach sales representatives to identify and create sales opportunities for the broad range of Oracle solutions and assist the sales teams to identify customer upsell opportunities.

Required Skills

- Excellent presentation and communication skills.
- Strong customer orientation.
- Proactive, creative and innovative thinker.
- Willingness to work towards achieving goals in a changing and challenging environment.
- Team player who can motivate and lead.
- Coaching, mentoring and training skills.
- Demonstrated ability to plan tasks and follow-up on actions.
- High degree of personal motivation.
- Desire to stay current with the hardware market and latest technologies

Qualifications

- Fluency in English and French languages
- Degree in Computer Science, Engineering or equivalent.
- Excellent verbal and written communication skills are essential.
- Excellent persuasive skills are essential.
- Proven experience in a technical environment.
- Previous pre-sales experience a distinct advantage but not necessary.
- Experience as a Systems Administrator would be an advantage but not necessary.

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please capply today

Swedish Technology Sales Account Manager

Title: Swedish Technology Sales Account Manager
Salary: Competitive
Location: Spain, Andalucía, Málaga
Languages: English, Swedish
Posted: 9th May 2012

Swedish Technology Sales Account Manager ( based in Malaga, Spain )

Oracle Corporation is currently hiring Talented Technology / IT professionals to work as Swedish Technology Sales Account Managers to be based in Oracle Direct - our expanding EMEA Talent Development Centre in Malaga, Spain.

Oracle Direct is our EMEA Inside Technology sales organisation selling Oracle�s complete Technology solutions and services.

This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the Talent Development Centre for experienced technology professionals for Oracle Corporation in EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology / IT professional within Oracle Corporation.

Oracle�s Future Business Leaders and Technology Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled future career opportunities within the Oracle global organization.

RESPONSIBILITIES:

- Demonstrate the business benefits and value proposition of Oracle Technology solutions to Swedish business customers
- Match Oracle Technology solutions to resolve business pains and challenges with Swedish clients.
- Develop new sales leads by uncovering new opportunities with Swedish customers
- Create, drive and execute new business marketing campaigns to Swedish client base
- Manage a number of complex sales opportunities at the same time utilising internal resources to achieve your goals and objectives
- Win sales deals in a competitive environment to achieve and over-achieve sales targets.
- Be continuously aware of developments in the IT industry

QUALIFICATIONS:

- Proven track record in a B2B sales environment
- Proven ability to sell total IT solutions to Business customers
- Strong sales skills including business justification, negotiation and closing.
- Fluency in English and Swedish language
- Prospecting and/or new business background.
- Expertise in demand generation in new markets from campaign conception to deal closure.
- Strong influencing skills.
- Enthusiasm to learn new sales skills and technologies (for example - Sandler )

WHAT ORACLE OFFERS

- Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)
- Challenging, dynamic and fun working environment
- Competitive, performance related salary + Full Relocation package

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please apply today

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Finnish Technology Inside Sales Account Manager

Title: Finnish Technology Inside Sales Account Manager
Salary: Competitive
Location: Spain, Andalucía, Málaga
Languages: English, Finnish
Posted: 9th May 2012

Oracle Corporation is currently hiring Talented Technology / IT professionals to work as Finnish Technology Sales Account Managers to be based in Oracle Direct - our expanding EMEA Talent Development Centre in Malaga, Spain.

Oracle Direct is our EMEA Inside Technology sales organisation selling Oracle�s complete Technology solutions and services.

This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the Talent Development Centre for experienced technology professionals for Oracle Corporation in EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology / IT professional within Oracle Corporation.

Oracle�s Future Business Leaders and Technology Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled future career opportunities within the Oracle global organization.

RESPONSIBILITIES:

- Demonstrate the business benefits and value proposition of Oracle Technology solutions to Finnish business customers
- Match Oracle Technology solutions to resolve business pains and challenges with Finnish clients.
- Develop new sales leads by uncovering new opportunities with Finnish customers
- Create, drive and execute new business marketing campaigns to Finnish client base
- Manage a number of complex sales opportunities at the same time utilising internal resources to achieve your goals and objectives
- Win sales deals in a competitive environment to achieve and overachieve sales targets.
- Be continuously aware of developments in the IT industry

QUALIFICATIONS:

- Proven track record in a B2B sales environment
- Proven ability to sell total IT solutions to Business customers
- Strong sales skills including business justification, negotiation and closing.
- Fluency in English and Finnish language
- Prospecting and/or new business background.
- Expertise in demand generation in new markets from campaign conception to deal closure.
- Strong influencing skills.
- Enthusiasm to learn new sales skills and technologies (for example - Sandler)

WHAT WE OFFER:

- Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)
- Challenging, dynamic and fun working environment
- Competitive, performance related salary + Full Relocation package

As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

French Speaking Search Support

Title: French Speaking Search Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, French
Posted: 18th May 2012

Responsibilities:
� Use support ticketing system to deal with clients requests and issues
� Help TAM teams with various tasks
� To be involved in new feature testing and training
� To follow and strive to improve work-flow and procedures within the team
� To be proactive in identifying and reporting potential issues with the system or in general
� Effectively communicate with the Technical Account Management teams and clients

Requirements:
� 1 year + of Search (SEM or natural search) required
� Strong analytical skills.
� Extensive client-facing experience preferred
� Previous experience in working with, or for, an agency a plus
� Strong command of English language both written and spoken
� Analytical and highly detail oriented
� Demonstrated strong problems solving and troubleshooting skills
� Ability to absorb complex technical concepts and communicate them to a nontechnical audience
� Interest working in a client-facing service environment
� Proven Ability to produce high volume, repetitive work with high quality and low error results
� Knowledge of Excel, UNIX, SQL, HTTP and web technologies a big plus
� Experience in AdWords, AdCenter, Analytics and SEM tools desired
� Must be fluent in English (oral and written) as well as the second European language

Underwriting Specialist French

Title: Underwriting Specialist French
Salary: Attractive salary + benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown, Dublin 15
Languages: English, French
Posted: 18th May 2012

The LMU Analyst will be responsible for the detailed Credit Risk analysis of new Merchants in the EMEA region preceding the granting of a PayPal Business Account and/or high risk PayPal`s account features. The underwriting analyst will be required to be a point of escalation for evaluating high value exposures according to the delegated authority matrix . The underwriting process includes the use of PayPal data, external credit reports, websites review and interviews with merchants. Areas of focus will include but are not limited to performing risk management analysis and providing acquisition recommendations, assuring regulatory adherence, supporting merchant monitoring program, enforcement operation and validation of merchant�s business proposition. Success will be measured by the ability to enable the merchant services business by optimizing revenue and losses.

Job Requirements
Analyze Merchant requests for a PayPal Business account facility, performing a Credit Risk assessment of the merchant and/or company against established Corporate Credit Risk policies and procedures, including:
Financial statement analysis
Merchant business model analysis
Act as main point of contact for all Credit Risk queries, managing and providing ongoing training to Business Units, Sales Teams analysts and other areas of the business maintaining positive relationships and open communication with all departments in the Sales workflow process, supporting business and revenue growth
Perform credit write-up for management review on high risk portfolio accounts or specific regions

Key Skills
Strong analytical skill - must be able to analyze complex data, draw meaningful conclusions, and make holistic business recommendations
Ability to approach problems in a quantitative and qualitative manner
Excellent organizational, communication, and interpersonal skills
Strong negotiating, influencing and facilitation skills
Ability to learn and adapt to new software technologies
Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).
Familiarity with Anti-Money Laundering, and other regulatory compliance requirements for merchants Familiarity with PayPal and the merchant processing industry, particularly risk and operational processes
Basic Qualifications
A minimum of 3 years of commercial underwriting experience in middle to large markets is desirable
Experience in financial statement analysis, financial modeling and valuation is essential
Experience preparing financial reviews, interpreting financial performance and assessing credit exposure is essential
Direct experience in utilizing analytical skills to identify critical trends
Second Language desirable � French preferred

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Technical Support Engineer, with German

Title: Technical Support Engineer, with German
Salary: DOE
Location: Ireland, South-West, Cork, Cork
Languages: English, German
Posted: 21st May 2012

VMware (NYSE: VMW), the global leader in cloud infrastructure, delivers customer-proven virtualization solutions that significantly reduce IT complexity. VMware accelerates an organization�s transition to cloud computing, while preserving existing IT investments and enabling more efficient, agile service delivery without compromising control. With annual 2010 revenues of $2.9 billion, more than 250,000 customers and 25,000 partners, VMware helps organizations of all sizes lower costs, preserve freedom of choice and energize business through IT while saving energy�financial, human and the Earth�s. Our award-winning technology, market-leading position and culture of excellence provide our 9,000+ employees in 40+ locations worldwide with a platform for professional growth and the excitement of being an early-stage innovator.

Function
Global (Technical) Support Services
The VMware Global Support Services (GSS) team supports over 10,000 companies running VMware servers in over 100 different countries. GSS provides time-zone optimized coverage throughout five support centers globally. The GSS team supports the entire suite of VMware products for global customers and partners and participates in developing new products and new versions of current products. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing. A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers. The VMware GSS team members are the �best of the best� supporting business-critical applications in a virtual infrastructure.

What�s in it for you?
VMware brings together a phenomenal group of people. This includes a world-class development organization with unparalleled expertise in the system software space. The entire VMware team has created a unique business environment -- one of energy, creativity, and collaboration. The atmosphere is fun, casual, and inviting, in keeping with VMware's roots as a successful entrepreneurial start up.

Role
Technical Support Engineers support over 10,000 companies running VMware servers in over 100 different countries. They support the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email, and web. They resolve customer technical issues through diligent research, reproduction, and troubleshooting, utilizing system administration, networking, and storage skills. Managers of Technical Support are responsible for managing highly skilled technical support teams. They work closely with our Technical Support Management team, Engineering, Sales, and Product Marketing teams to ensure that VMware is delivering overall superior service and support to our customers.

Job Description
As our Enterprise Technical Support Engineer, you will provide technical support to both staff and customers who are working to implement VMware ESX Server and related products.

Responsibilities
o Respond to customer inquiries, primarily via email and telephone
o Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
o Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
o Document all technical inquiries; develop and review content for knowledgebase
o Provide training or assistance to junior staff
o Participate in testing alpha and beta products

Requirements
o Experience in providing Unix/Linux technical support to enterprise customers or software customers
o Excellent interpersonal skills
o Fluent in spoken and written English & German
o Strong Linux or UNIX administration skills
o Familiarity with the installation and configuration of Linux or UNIX operating systems
o Setup and operation of TCP/IP networking on Linux or UNIX systems
o Good practical working ability with UNIX utilities, including editors and command shells
o B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
o Working knowledge of Linux, Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS-DOS), plus x86 platforms, devices, and networking

Dutch Speaking Client Technical Support

Title: Dutch Speaking Client Technical Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Dutch
Posted: 18th May 2012

Responsibilities:
� Provide technical support for assigned products.
� Work with more senior personnel or the Escalation Management Team Technical Group Team effectively on more complex technical issues, in order to provide regular updates and a timely resolution to the customer.
� Leverage the internal and external Help Center for prompt and accurate resolution of basic technical issues. Ensure that information about any solution that was not easily found in the Help Center is passed on appropriately.
� Escalate customer issues via established Global Customer Support escalation processes.

Requirements:
� Experience of working in a client-facing technical customer support (help desk, call center) environment, preferably supporting Internet-based products.
� Proven trouble shooting skills
� Demonstrated technical experience in one or more of the following: HTML, JavaScript, SQL, Java, ActionScript.
� Must be fluent in English (oral and written) as well as the second European language
� Knowledge of basic HTML concepts e.g an ability to identify tags
� Knowledge of Flash, basic XML and JavaScript concepts a plus
� Previous experience in working with, or for, an agency a plus.

Software Engineer

Title: Software Engineer
Salary: negotiable
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

Job Description:

Candidates are sought for the position of Software Engineer working for the Oracle Solaris Desktop group based in Dublin. Reporting to the Quality and Release Engineering Senior Manager the role involves the enhancement and continuing maintenance of Desktop's new highly automated release engineering environment. This environment is critical to delivery of the Oracle Solaris Desktop since all its component projects are delivered through this environment. Ongoing maintenance and enhancement of the system is required to ensure alignment with changes in the Oracle Solaris operating system, in particular changes in our software packaging system (Image Packaging System) as well as in our Solaris Zones technology which fulfills a critical function in our release engineering environment. Additional features will be required to meet the needs of desktop developers who will also use this system. In addition to working on the release engineering system the successful candidate will also be required to carry out general systems administration and lab maintenance duties.

Skills Required:

This is a technical role requiring experience with the Linux or Solaris operating systems using the following skill sets:

Software building and packaging ideally using some or all the following technologies:

- pkgbuild or rpmbuild spec files
- Image Packaging System or RedHat Package Manager (rpm) experience
- GNU autotools
- System administration. Experience with some or all of the following:

Source code management (SVN, Hg), http services, MySQL, NFS, Jumpstart, Automated Install (AI), IPS Server and client components/ services, Sun Cluster, ZFS, Zones, SMF, TCP/IP, network interface aggregation, hardware failure diagnosis, service processors configuration, network traffic diagnosis, network switch configuration, serial port communication and console configuration, service monitoring and notification
Software Development: Competent in the following:

Python, competence
Shell, competence
Perl, competence
Qualifications:

Qualifications:

Degree in Computer Science plus a post graduate qualification in a related subject. Or degree in computer science plus 2 years experience.

As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Swedish Multi-Media

Title: Swedish Multi-Media
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Swedish
Posted: 18th May 2012

This is a fantastic opportunity to work on a new start-up operation. The first of their kind, these positions are new, exciting and innovative!

Part of a global brand in Ad management, you will be a member of a start-up team with fantastic potential to develop your career as the team size grows.

Working with cutting edge tools and products, you will receive 1st class training from the global leaders in Rich Media.

We are interested in speaking to people with varying skill sets and experience and to people who have a genuine passion and want to progress their careers in this industry. Please see below a general guideline of the role responsibilities, further details will be discussed at interview stage.

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high calibre customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

Sales Programs Lead Specialist

Title: Sales Programs Lead Specialist
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

The Oracle Direct EMEA Sales Programs team is looking for an exceptional individual with the right combination of hands-on technical capabilities, communications skills and business understanding, capable of taking an analytical approach to addressing the complexities of delivering Sales and Marketing campaigns across 70+ countries. This is a permanent position.

The EMEA Sales Programs team supports the demand generation needs of Oracle Direct - the high volume transactional business of Oracle EMEA. Headquartered in Dublin, this growing team is spread across a number of locations in Europe, Middle East and Africa.

The Sales Programs Lead Specialist is responsible for supporting a range of Sales & Marketing activities to create selling opportunities for Oracle software and services. Responsibilities include: Managing relationships across different lines of business (Marketing, Sales and Business Development Group); driving and supporting innovative tools and processes in support of the execution of demand generation activities; delivering best practice training to relevant areas of the business; and providing reporting and analysis to stakeholders on the results of such demand generation activities.

RESPONSIBILITIES

� Drive and support the process and execution of demand generation within Marketing, Sales & Business Development Group (BDG) teams
� Agree priorities for campaign execution via BDG with Marketing, country Sales Programs managers and BDG managers
� Own and drive new and ongoing projects in the campaign execution area.
� Monitor marketing event follow-up execution timelines and managing exceptions, escalating as appropriate
� Deliver best practices training on demand generation process and CRM systems to BDG and Sales teams
� Define and document best practices for demand generation processes
� Track, analyse and interpret pipeline creation reports, including results of specific sales & marketing campaigns. Identify and document trends and best practices as inputs to senior management decision making.
� Support the communication of OracleDirect demand generation activities by maintaining and promoting internal marketing web sites (campaign calendar, plans, campaign reports incl. pipeline results, marketing and sales resources)

Requirements

� Third level qualification or equivalent
� Marketing / business / IT background and/or education
� 3+ years marketing/business or sales experience
� Strong team player with excellent communications skills; previous experience of working cross-line of business and managing remote relationships
� Process oriented, analytical thinker
� Strong project management skills
� Attention to detail and �Completer / Finisher� approach essential
� High level of energy, drive, enthusiasm and commitment.
� Understanding of sales cycle, marketing processes and experience with sales (e.g. CRM) systems a strong advantage
� Advanced MS Excel and Reporting skills a strong advantage
� Professional, relaxed, team player, comfortable working in dynamic, challenging environment
� Excellent communication skills
� Fluency in additional European languages an advantage
� Good business acumen and analytical thinker

SaaS Sales Programs Manager

Title: SaaS Sales Programs Manager
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

SaaS Sales Programs Manager (based in Dublin)
Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers�including 100 of the Fortune 100�representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 104,500 global employees are critical to that success.
The Oracle Direct EMEA Sales Programs team leads the planning and execution of demand generation campaign activities within Oracle Direct - the high volume transactional business of Oracle EMEA. Headquartered in Dublin, this growing team is spread across a number of locations in Europe, Middle East and Africa. SaaS is of one of the key priorities for our business and we are a major player in this marketplace. You will help shape and define the future of this business, working with our inside sales teams to market and promote our award winning CRM On Demand solution and other SaaS offerings.
Oracle recruiters are always searching for brilliant employees with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded.
RESPONSIBILITIES:
� Responsible for the development and execution of a consolidated demand generation calendar to meet defined pipeline generation and revenue targets, taking into account both regional and product priorities in support of the Applications inside sales SaaS strategy and goals.
� Driving the campaign planning process, involving key senior stakeholders in business development, sales and sales management, aligning with software demand generation plans where possible.
� Ensure full engagement of inside sales teams in relevant campaigns via ongoing communication and be a key member of the Applications� inside sales management team.
� Activities may include: co-ordination of all contributors to campaign delivery; delivering campaign briefings, continuous improvement in contacts lists and campaign content, reporting on results of campaigns and successes, assessing campaign effectiveness, recommending areas of improvement.
� Promoting best use of demand generation tools within sales teams, and sharing of demand generation best practice between countries and teams.
� Working with EMEA Marketing and sales development teams to identify and create content for relevant and preferred communication channels for customer engagement such as newsletters, emails, landing pads, user forums, blogs, webinars, online advertising, SEO and social media.
� Analyse pipeline, revenue and other data for business planning and monitoring purposes. Define campaigns and demand generation activities to meet business goals.
� Communicate regularly results of campaigns and new initiatives to all stakeholders.
� A central Analysis and Execution team in OD Sales Programs will support the SaaS Sales Programs Manager.
� The SaaS Sales Programs Manager is part of the Sales Programs team which supports Technology, Applications and Hardware sales teams across EMEA inside Sales.
QUALIFICATIONS:
� Third level qualification or equivalent
� 5+ years experience managing the efforts for a B2B or software-as-a-service (SaaS) business.
� Proven track record of generating positive ROI from efforts.
� Excellent project management skills, with the ability to prioritise and manage multiple programmes simultaneously.
� Experience targeting mid-size and enterprise markets.
� Strong analytical skills and the ability to track key performance indicators and analyse and report results.
� Knowledge and experience in customer buying behaviour for software-as-a-service or customer service is a strong plus. Strong passion for analysing products, competitors, and market dynamics.
� Excellent and creative written and oral communication skills. The ability to work cross functionally and influence without direct authority
� Possesses leadership ability to grow with company.
� Expertise in CRM and human capital would be an advantage.
� Entrepreneurial spirit.
� Strong knowledge of internet marketing including SEM, SEO, social media and web optimisation as applied to on-line software products
WHAT WE OFFER:
� Oracle employees enjoy competitive salaries, flexible benefits, and a network of like-minded co-workers that drive innovation across the entire technology industry.
� This position is a permanent role, based in our Dublin office Competitive Salary and Flexible Benefits package tailored to suit your personal lifestyle.
� Excellent Training + Development.
� Opportunity to work with some of the most talented individuals within the sales field.
� Access to our sports and social club, subsidised Restaurants and an onsite Gym!
As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Project Manager (Leeds)

Title: Project Manager (Leeds)
Salary: To £19,500 plus 10% commission on meeting targets/KPIs
Location: United Kingdom, Yorkshire, West Yorkshire, LS12 6AB
Languages: English
Posted: 18th May 2012

Project Manager � Leeds

thebigword Group is a world-leading language management company, supplying translation, interpreting and technology services to a wide range of multinational clients.

This is a challenging Leeds based role, requiring a combination of project management, and IT skills to successfully deliver projects to many high profile clients.

We are ideally looking for candidates with 1-2 years localization industry experience.

Responsibilities include:
� Management and co-ordination of translators, software engineers and DTP specialists
� Planning, scheduling and monitoring the progress of multiple projects
� Effective communication with clients to ensure customer satisfaction

Skills and experience required:
� Degree level education. Language degrees and MA qualifications welcomed, but not essential
� 1 -2 years localization industry experience
� Client facing experience
� Strong commercial awareness
� High level of IT literacy
� Strong oral and written communication skills
� Problem-solving skills

We offer an excellent career progression plan and tailored training programmes, aimed at getting you onto the next rung in your project management career.

thebigword will offer a full training and support program with a competitive rate of pay and the opportunity to be part of the most prestigious and fastest growing language service organisations.

Please note: Due to the nature of our business, all successful applicants will be required to complete a basic criminal records disclosure.

German Multi-Media

Title: German Multi-Media
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, German
Posted: 18th May 2012

This is a fantastic opportunity to work on a new start-up operation. The first of their kind, these positions are new, exciting and innovative!

Part of a global brand in Ad management, you will be a member of a start-up team with fantastic potential to develop your career as the team size grows.

Working with cutting edge tools and products, you will receive 1st class training from the global leaders in Rich Media.

We are interested in speaking to people with varying skill sets and experience and to people who have a genuine passion and want to progress their careers in this industry. Please see below a general guideline of the role responsibilities, further details will be discussed at interview stage.

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high calibre customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

Client Partner - German

Title: Client Partner - German
Salary: basic - commission - bonus - priv med ins
Location: United Kingdom, London, TW20 9AW
Languages: English, German
Posted: 24th May 2012

The Client Partner iscentral to this strategy with the key responsibilities of delivering quality account management and client relationships that ensure existing clients renew their services with growth. The Client Partner�s role is the primary contactaccountable for both the proactive and reactive needs of our clients inrelationship to existing services.

In collaboration with a field based sales executive you will develop an engagement plan that ensures our clients receive a return on their investment through the utilization of their services.

The ClientPartner is an office based role working with all levels of seniority within the client base, including C-level. We leverage astructured process ensuring usage and value of existing subscriptions primarily through telephone based relationships. This role is driven by retentionand activity targets in partnership with field based sales executive.

This dynamic role touches all parts of Gartner�s business and will provide you a great start to a longer term career at Gartner.

POSITION ACCOUNTABILITIES AND SPECIFIC DUTIES

* Maintain a client revenue retention
* Ensure usage of the services purchased by the client
* Through regular interaction develop an understanding of value delivered inrelation to clients business initiatives.
* Actively manages the relationship with the client
* Maintain regular dialogue with existing users of Gartner services to review and plan their relationship needs
* Partner with Field Sales Account Executives on assigned accounts
* Educate the client base in how best to utilize their services
* Introduce clients to the latest Gartner offerings and product enhancements
* Continually stay abreast of new product offers and technology
* Identify up-sell opportunities

DESIRED SKILLS:

* Fluent in English and German
* Experience in Client services driven environment
* Ability to prioritize and handle multiple tasks and requirements from business and Clients perspective
* Ability to problem solve and bring timely resolutionto issues
* Enjoy a challenge
* Results Driven
* Technology sector experience will be an advantage
* Excellent communication and inter-personnal skills
* Highly motivated and goal orientated
* Team player
* Sense of curiosity
* Creative

French Speaking Client Technical Support

Title: French Speaking Client Technical Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, French
Posted: 18th May 2012

Responsibilities:
� Provide technical support for assigned products.
� Work with more senior personnel or the Escalation Management Team Technical Group Team effectively on more complex technical issues, in order to provide regular updates and a timely resolution to the customer.
� Leverage the internal and external Help Center for prompt and accurate resolution of basic technical issues. Ensure that information about any solution that was not easily found in the Help Center is passed on appropriately.
� Escalate customer issues via established Global Customer Support escalation processes.

Requirements:
� Experience of working in a client-facing technical customer support (help desk, call center) environment, preferably supporting Internet-based products.
� Proven trouble shooting skills
� Demonstrated technical experience in one or more of the following: HTML, JavaScript, SQL, Java, ActionScript.
� Must be fluent in English (oral and written) as well as the second European language
� Knowledge of basic HTML concepts e.g an ability to identify tags
� Knowledge of Flash, basic XML and JavaScript concepts a plus
� Previous experience in working with, or for, an agency a plus.

Senior Project Director

Title: Senior Project Director
Salary: competitive! Plus commission on meeting targets/KPIs
Location: United Kingdom, Yorkshire, West Yorkshire, LS12 6AB
Languages: English
Posted: 18th May 2012

Senior Project Director (Translation & Localisation) Leeds, UK

thebigwordGroup is a world-leading International language management group supplying translation, interpreting and language technology services to a wide range of global clients across 77 countries including household-name multinationals and public-sector bodies.
Due to continued growth a vacancy has arisen in our European Headquarters for a hands on localisation professional with line management experience. This opportunity would suit a Senior Translation/Localisation Project team lead looking to step up in to an operational management position. The successful candidate will work closely with the International sales teams and senior management.
Responsibilities include:
� Team formation, Monitoring, and distribution of workload
� Effective communication with team members and both internal and external suppliers
� Budgeting, forecasting and risk analysis
� Troubleshooting issues with projects and responding as necessary, conducting project post-mortems as appropriate.
� Close liaison with the sales department in order to ensure smooth implementation of our services with major clients.
� Responsible for ensuring the team meets all invoicing targets.
� Manages staffing issues in relation to holidays, sickness, absence, and discipline, with support from the HR & Training department as required and in line with the law.
� Responsible for carrying out the company�s appraisal process with team members and ensuring that appraisals are effective and motivational
� Monitor and manage all complaints received on the team, escalating to the Client Relations Manager where appropriate.
� Responsible for ensuring a quality product is delivered to the client.

Skills and experience required:

� 5 years minimum management experience within the Translation and Localisation Industry.
� Excellent organisation, delegation and management skills.
� Ability to build and manage an effective team of managers, supporting and mentoring team members where necessary.
� Experience of distributing and monitoring workload, with the ability to forecast future recruitment requirements in line with pipeline business.
� Ability to communicate and build rapport with both internal and external clients
� Ability to identify areas of efficiency and implement strategies to improve process�s
� Ability to identify areas for growth within accounts, communicating potential opportunities to the Sales division.
� Ability to communicate at all levels both Internally and externally
� Strong leadership skills.
� Dynamic, progressive and ambitious.

In return for your hard work and commitment we offer an excellent salary and benefit package, some international travel and an exciting opportunity to grow and progress within one of the world�s fastest growing top 20 international language services organisations.

Please note: Due to the nature of our business, all successful applicants will be required to complete a basic criminal records disclosure.

Principal Software Developer (Dbase/ Java)

Title: Principal Software Developer (Dbase/ Java)
Salary: Will be discussed at the final interview.
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

Oracle is looking for an experienced Lead Software Developer, who is interested in using the latest technologies to develop cutting-edge Enterprise solutions.

Position Description:
The successful candidate will be joining an existing dynamic development team based in Dublin and Prague, which is part of the European Development Centre at Oracle.

This team is responsible for building Oracle�s content lifecycle services Platform. This enterprise platform is mission critical as it centrally manages the processing and integrated workflow for the entire Oracle Product stack.

You will be expected to play a leading role in developing the next generation of a world-class suite of services using the latest tools, technology and architecture. You will be familiar with the latest technology trends and products and will be expected design & deliver on proposals you make to Customers and Senior Management.

You will be responsible for designing, developing, testing and delivering product, written using technologies including: RDBMS, J2EE, SOA, Web Services and ADF all while leveraging the latest Oracle technology stack & tools.

The successful candidate should be able to demonstrate a proven track record in leading development of large-scale enterprise applications, and have a structured approach to development.

Qualifications / experience:
Although not definitive, the ideal candidate will typically have the following:

Computer Science, Engineering or equivalent degree.
A minimum of 10 years experience in a software engineering role
Expert knowledge of Oracle Database Design/Management/ Tuning
Expert knowledge of SQL, PL/SQL, and JDBC
Expert knowledge of Java programming and web technologies, including J2EE design patterns
Expert understanding of XML and associated XML technologies
Strong understanding of UNIX / Linux operating systems
Proven experience developing, delivering & supporting SaaS / Cloud applications
Proven record presenting on technical topics, problems and solutions to a technical and non-technical Customer base, including Exec Management
Must have played a lead role in designing and developing at least three substantial pieces of software, on time and to a high degree of quality
Extensive experience across the full software development lifecycle is essential: business/systems analysis; requirements gathering; functional specification authoring; development; testing; delivery and deployment.
The ideal candidate would also have experience with the following:

Oracle Technology stack
Java Certification
Architecture Certification (TOGAF or similar)
SCRUM / XP (or other Agile) development experience
A history of associated technology Patents a distinct advantage
High comfort level interacting with and delivering solutions to a diverse Organisation and Customer base

Personal Abilities:

Self driven and self motivated
Critical thinking and decision making skills
Excellent written and oral communication skills
Confident presenter of concepts / ideas / solutions
The ability to influence with well developed persuasive arguments
An ability to work under pressure and meet deadline requirements complimenting a proactive and flexible approach with a resilient and results - orientated nature
Possessing exceptional interpersonal and communication skills

As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Principal Consultant

Title: Principal Consultant
Salary: will be disoussed at the final interview
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

Brief Posting Description

An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within the Revenue Management Billing (RMB)/Customer Care & Billing (CCB) product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs.

Detailed Description

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle RMB to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities.

Job Requirements

- Minimum of 6-8 years experience working in various roles with Customer Care & Billing (CCB) and / or Revenue Management & Billing (RMB) including 3-4 years consulting experience required.
- Experience with testing for bill accuracy as part of implementation for RMB/CCB.
- Detailed understanding of how billing works in CCB/RMB.
- Experience with development of CCB/RMB components using COBOL & Java
- Experience creating functional and technical specifications for enhancements / customizations in CCB/RMB.
- Experience in facilitating workshops to gather and document client business requirements.
- Significant experience with RMB/CCB product configuration and advanced configuration as per client business requirements.
- Experience with development of Crystal reports
- Significant experience with the overall testing process from test case development & execution, defect root cause analysis, investigation, etc.
- Undergraduate degree or equivalent experience preferred
- Ability to communicate effectively.
- Ability to build rapport with team members and clients.
- Ability to travel globally as needed.

Additional Details

An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities

Applications Product Strategy Manager

Title: Applications Product Strategy Manager
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

Do you want to work with the brightest minds in the industry? Want to be part of a global team that's changing the way the world does business? Then Oracle is the place for YOU. Oracle (NASDAQ: ORCL) is the world�s most complete, open, and integrated business software and hardware systems company. With more than 370,000 customers�including 100 of the Fortune 100�in more than 145 countries around the globe, Oracle is the only vendor able to offer a complete technology stack in which every layer is engineered to work together as a single system. Oracle's industry-leading products give customers unmatched benefits including unbreakable security, high availability, scalability, energy efficiency, powerful performance, and low total cost of ownership.

The primary focus of the Product Strategy Manager is to define and lead the execution of a strategy to achieve the revenue targets of the Oracle Direct Applications (SAAS and On Premise) Business.

Responsibilities (keys tasks)
� Strategic Program management: Define and implement a Product program for Oracle Direct which would include
� Assessment of product suitability for the Oracle Direct Sales Channel in line with regional requirements and capability
� Defining and achieving pipeline and revenue goals in conjunction with Oracle Direct Sales Management
� Business analysis: Aid management decision-making process by defining and analysing measures of success to achieve strategic goals.
� Monitor and report, quantitative and qualitative, on progress against product plan
� Customer Intelligence & Success: Gather feedback from the marketplace in terms of the Oracle�s product messaging, competitiveness and match to customer needs
� Communications: Consult with EMEA Sales Development, Product Management and Marketing on sales plays, marketing messaging and customer feedback
� Lead the Oracle Direct Applications Solution Board to provide strategic direction on Oracle Direct�s solution focus, with representation from senior members of the Field sales, product management and marketing organisations
� Define the key Demand Generation requirements to support the growth of the business in line with the Oracle Direct product strategy, through a defined and transparent planning process and providing input to the Oracle Direct Demand Generation Board
� Sales Readiness Strategy: Liase with Sales Management , Sales Readiness and Sales Consulting organisations to define, design, develop and execute a Sales Readiness Program that will support the achievement of OracleDirect�s business goals
� Define and manage the assessment and incubation process for new product introduction, assessing product fit to Oracle Direct and the required people and process support to drive revenue contribution.

Requirements
� 3rd Level Education
� Demonstrated ability to think and influence strategically
� Over 5 years experience in a Sales environment
� An understanding of Enterprise Applications market and IT industry trends
� Excellent facilitation, negotiation and influencing skills
� Excellent project management skills
� Excellent communicator and rapport builder
� Ability to achieve consistent results working across multiple locations and cultures
� Understanding of new product development and introduction
� An implementer that will ensure projects are executed
� Aptitude toward translation / interpretation of technical functionality into real live business needs and vice versa
� Good analytical and decision-making skills
� Excellent business knowledge including a keen awareness of emerging technologies
� Result orientated with high level of achievement

Technology Inside Sales Account Manager � French Market

Title: Technology Inside Sales Account Manager � French Market
Salary: Competitive
Location: Spain, Andalucía, Málaga
Languages: English, French
Posted: 9th May 2012

Technology Sales Account Manager � French Market at Oracle (Malaga, Spain)
Oracle Direct is our EMEA Inside sales organisation selling all Oracle Technology solutions and services. This truly multicultural line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the Talent Development Centre for EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology sales professional. Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled future career opportunities within the Oracle global organisation.

The primary focus of this exciting new role is to sell Oracle Technology solutions to existing Oracle customers and prospecting for new customers in the French Market. This role is based in Malaga, Spain.

RESPONSIBILITIES:
� Works in an agreed and coordinated manner with the Oracle Technology Field Sales representatives in French territory.
� Provides specific Technology product expertise to facilitate the closing of deals within sales representatives territory.
� Generating and following up on opportunities, including qualifying and prioritizing opportunities with new and existing accounts.
� Interacts with sales team(s) (incl. Pre-sales & I-tech) to architect the solution and develop and execute solutions strategies for market.
� Manages solution opportunities to obtain appropriate and necessary resources for all qualified opportunities.
� Leads teams in the sales process for establishing market visibility and deal visibility.
� Presents/demonstrates Oracle Technology solutions to high-level clients.
� Builds and maintains a network and up to date specific industry or product knowledge.
� Maximising the use of existing resources (I.e. Business Development Group, Partners, etc.) in the execution of demand generation activities and coverage of the territory.

QUALIFICATIONS:
� Proven track record in an IT sales environment.
� Excellent communication, negotiating and closing skills with prospects and customers.
� Oracle knowledge and/or knowledge of Oracle Technology competitors an advantage but not necessary.
� Excellent negotiation and influencing skills.
� Ability to solve complex technical problems within accounts and in complex business environments.
� Thorough understanding of the sales process /cycle.
� Team player who can motivate and lead.
� Fluency in English and French languages.
� Coaching, mentoring and training skills.
� Presentation and product demonstration experience.

WHAT WE OFFER:
� Considerable investment in employees and their career development (including intensive Oracle Technology Foundation IT Training course, product, sales and personal skills development training)
� Challenging, dynamic and fun working environment
� Competitive, performance related salary
As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

German Enterprise Account Manager

Title: German Enterprise Account Manager
Salary: Attractive Salary + Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown
Languages: English, German
Posted: 18th May 2012

The Enterprise Account Manager position is a fundamental component of the PayPal Merchant Support team, serving as a primary contact for a portfolio of strategically important clients, including high-profile and high-revenue generating merchants.

As an Enterprise Account Manager, you are the business owner for all operational aspects of the merchant processing relationship and through proactive discussions with the merchant you will help identify opportunities for growth and provide recommendations as to how PayPal may assist in meeting overall profitability objectives for their business. A critical component of the Enterprise Account Manager is remaining up-to-date on industry nuances, so as to best advise their clients in this space.

As owner of the operational relationship you will act as merchant's primary source of contact for PayPal product information and communication on critical operational issues including risk management, fraud issues, negative account actions including limitations, placement of reserves and withdrawal limits.

The Enterprise Account Manager is expected not just to address the issues we see today, but to be forward thinking and look at how we can prevent future issues and position PayPal and the relationship with the merchant for further business growth.

This position has specific targets for increasing PayPal's share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business interests owned or controlled by the merchant.

�Maintain industry expertise and advise strategic client base given their unique environments (20%)
�Working with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation. (30%)
�Working directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues. (30%)
�Working with other departments to address and resolve merchant questions, concerns and issues. (10%)
�Researching and problem solving in order to resolve merchant questions, concerns and issues. (10%)

Competencies:
�Drive for Results
�Negotiating
�Approachability
�Time Management
�Customer Focus
�Business Acumen
�Listening

The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.

�Excellent organizational, communication (written and oral), and interpersonal skills.
�Self motivated, target driven independent worker
�Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
�Strong Relationship Management Skills
Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel).

Dutch Multi-Media

Title: Dutch Multi-Media
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Dutch
Posted: 18th May 2012

This is a fantastic opportunity to work on a new start-up operation. The first of their kind, these positions are new, exciting and innovative!

Part of a global brand in Ad management, you will be a member of a start-up team with fantastic potential to develop your career as the team size grows.

Working with cutting edge tools and products, you will receive 1st class training from the global leaders in Rich Media.

We are interested in speaking to people with varying skill sets and experience and to people who have a genuine passion and want to progress their careers in this industry. Please see below a general guideline of the role responsibilities, further details will be discussed at interview stage.

Responsibilities:
� Develop and maintain relationships with your clients
� Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients� success
� Establish and sustain a high level of service and quality
� Maintain consistently high client services ratings in concern with others on the team
� Appropriately prioritize your workload and set delivery expectations with clients
� Ability to effectively maintain client expectations and meet key deadlines
� Assist clients via email and phone support to launch rich media campaigns
� Work cross-functionally with the Sales, Production, Quality Assurance, and Product Management teams to provide high calibre customer service to advertisers, website publishers
� Provide recommendations, insight, and guidance to your clients based upon your Rich Media expertise

Requirements:
� At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills
� Proactive, eager to learn and comfortable in a rapidly changing environment
� Proven ability to balance multiple priorities and strong attention to detail
� Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred
� Knowledge in basic HTML
� Previous experience working with or for an advertising agency a plus
� Must be fluent in English (oral and written) as well as the second European language

Hardware Sales Account Manager � Italian Market

Title: Hardware Sales Account Manager � Italian Market
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, Italian
Posted: 9th May 2012

Sun Enterprise Hardware Sales Account Manager � Italian market ( based in Dublin ) @ ORACLE CORPORATION

Oracle Direct is our EMEA Inside sales organisation selling All Oracle Technology products and services. This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the Talent Development Centre for EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology sales professional. Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled career opportunities within the Oracle global organisation

We offer you a truly international working environment that is fun, exciting and always challenging.

Responsibilities

- Sells Sun/Oracle Hardware Products and Solutions via the Telephone and Internet
- Manages business pipeline, draws up account/territory management plan
- Maximizes hardware revenue from existing accounts, working in close and active cooperation with Field Sales colleagues and Oracle Partners in the UK territory
- Identifies, qualifies and establishes new accounts
- Works field sales force, partners and Sales programs team to plan and direct sales campaigns
- Assists customers to determine their current and future computing needs by giving them advice on appropriate computing technologies and IT trends
- Proposes products and upgrades
- Organizes and conducts sales presentations/product demonstrations online
- Drives and manages the full sales process

Personal skills and qualifications

- Fluency in Italian and English is essential
- Proven track record in B2B solution sales environment
- Strong grounding in all aspects of professional selling especially
- Self motivated to continuously expand personal professional knowledge
- Professional with good organizational and planning and prioritization skills
- Strong communication and persuasive skills
- Third level education or equivalent experience

What we offer

- Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)
- Challenging, dynamic, and fun working environment
- Competitive, performance related salary
- Excellent Flexible Benefits package + Relocation package (if applicable)

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please apply today

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Swedish Speaking Client Technical Support

Title: Swedish Speaking Client Technical Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Swedish
Posted: 18th May 2012

Responsibilities:
� Provide technical support for assigned products.
� Work with more senior personnel or the Escalation Management Team Technical Group Team effectively on more complex technical issues, in order to provide regular updates and a timely resolution to the customer.
� Leverage the internal and external Help Center for prompt and accurate resolution of basic technical issues. Ensure that information about any solution that was not easily found in the Help Center is passed on appropriately.
� Escalate customer issues via established Global Customer Support escalation processes.

Requirements:
� Experience of working in a client-facing technical customer support (help desk, call center) environment, preferably supporting Internet-based products.
� Proven trouble shooting skills
� Demonstrated technical experience in one or more of the following: HTML, JavaScript, SQL, Java, ActionScript.
� Must be fluent in English (oral and written) as well as the second European language
� Knowledge of basic HTML concepts e.g an ability to identify tags
� Knowledge of Flash, basic XML and JavaScript concepts a plus
� Previous experience in working with, or for, an agency a plus.

French Speaking Rich Media Technical Services

Title: French Speaking Rich Media Technical Services
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, French
Posted: 18th May 2012

Responsibilities:
� Provide technical email and phone support to European customers for Rich Media Campaigns
� Produce creative template based Flash content from supplied assets
� QA and convert assets to meet clients serving specifications
� Provide Rich Media support for building internal tools to scale the business
� Create and build templates for local markets
� Ability to absorb complex technical concepts and communicate them to a nontechnical audience
� Work closely with campaign managers to trouble-shoot and launch a rich media campaign

Requirements:
� Experience in coding in HTML5, JavaScript and XML
� Ability to learn new programming and/or coding languages quickly and easily
� Knowledge of online advertising and digital technologies preferred
� Advanced knowledge of Flash � 2+years of Flash AS2 and AS3 experience
� Ability to code, investigate and troubleshoot in Flash AS2 and AS3
� Good knowledge of ActionScript, XML, and JavaScript
� Knowledge in HTML5 preferred
� Experience in quick turnaround support environment
� Proven ability to balance multiple priorities and strong attention to detail
� Must be fluent in English (oral and written) as well as the second European language

Merchant Risk Mitigation Specialist French

Title: Merchant Risk Mitigation Specialist French
Salary: not disclosed
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, French
Posted: 18th May 2012

Merchant Risk Mitigation Specialist

GENERAL SUMMARY
The Merchant Risk Mitigation Specialist will be responsible for reviewing merchant accounts delivered via a queuing system. The Specialist will prioritize accounts based upon risk exposure and perform in depth analysis including a financial review of 'at risk' accounts as well as take action on the account in consultation with their Supervisor, other Specialists, and Account Management team as required. The main objectives for the position are to mitigate risk exposure.
The Merchant Risk Mitigation Specialist will be responsible for other duties assigned by the Supervisor or Manager, including special projects, escalations for both account and non-account managed accounts as well as from other internal sources.

SPECIFIC DUTIES
Make recommendations on 'non account managed' accounts which ensure merchant and PayPal relationship develops in a safe and structured manner.
Review large amounts of financial data, making informed and innovative solutions to challenges identified that may identify an exposure to PayPal or the merchant
Establish relationships with other Specialists and product leads within the organization to ensure excellent information flow and feedback on process, policy and product changes that will affect merchants.
Provide guidance and assistance to peer employees by answering questions, providing feedback on customer issues, and supporting all areas of Fraud as needed.
Provide feedback to management regarding necessary changes and updates, including policies, upgrades, and customer care issues.
Attend all push and product training and successfully pass all testing.
Answer phone calls or emails as assigned.
Follow written procedures for all sub departments within the Fraud department.

EDUCATION
Leaving Certificate or equivalent standard of education. May possess third level certificate, but not essential
Experience
2 years relevant experience (e.g. Credit Risk Analyst).
Be a top performer in the department as measured by the previous performance score of an Exceeds Some or higher is strongly preferred.
Must have a reliable and consistent attendance history.
Customer communication experience (Email & Phone).
Experience working special projects, escalations and other tasks of increasing difficulty as assigned by management with positive results.
Experience presenting information in various business settings using both formal and ad-hoc presentations.
Undergraduate degree may be considered as a portion of the experience requirement listed.
Knowledge, Skills, and Abilities
Ability to perform specialist level work.
Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required.
Proficiency with Advanced ADMIN Tools, Kana Response, Attack, Agent Desktop, and Microsoft Office.
Ability to learn and adapt to new software technologies.
Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
Well-developed sense of urgency and follow through.
Ability to develop and maintain professional working relationships with peers, management and external departments.

Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (O�Connell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Performance Coach

Title: Performance Coach
Salary: Dependent on Experience
Location: United Kingdom, East Anglia, Cambridgeshire, Peterborough
Languages: English
Posted: 9th May 2012

Job Title: Performance Coach
Reports To: Head of Customer Experience
Responsibility: Deliver improved and sustained operational performance

Job Purpose
- To support the implementation of new Operational Service Quality and Productivity measures.
- To provide mentoring and coaching for CSS�s, CSM�s and CTL�s.
- Enhance the capability of the CSS�s, CTL�s and CSM�s to achieve new customer satisfaction objectives
- Deliver stepped improvements to operational KPI�s
- Change the Operational culture to focus on managing performance and an increased focus on the customer
- Creation of new standard operating procedures to deliver increased FCR and use of approved sourcing solutions

Key Accountabilities:
� Support CSS/CTL/CSM team members by call listening, observation and coaching as delegated by the CTL/CSM
� Chair fortnightly calibration sessions to maintain consistency for call quality
� Provide feedback and coaching support and call auditing for Operations and SQD.
� Achievement of Department First Call Resolution and Productivity objective
� Achievement of mystery shopping objective
� Analyse service quality and operational performance to identify coaching and developmental needs
� Invests time in developing own skills and knowledge to keep updated in the internal processes and policies to share expertise with other team members
� Build a strong link between the Service Quality function and Operations
� Handling to successful conclusion, any inbound and existing tasks as an �expert user� by following S.T.E.P
� Share best practice and use this knowledge to deliver improvements

Skills / Technical Competencies:
� In depth understanding and expert application of WhiteConcierge systems, processes and procedures
� Ability to manage multiple projects and tasks
� Ability to tailor own style depending on the audience and situation e.g. when delivering coaching
� Understand of performance management and coaching training/models
� Self-motivated and driven; demonstrating the ability to be an effective role model and passionate about Diamond standard customer service to assure this is a priority in all delivery.

Behavioural Competencies:
� Teamwork - Actively seeks ways to encourage and promote teamwork within the Customer Service operation and their own team.
� Developing Self & Others � Takes responsibility for developing own potential and the potential of other�s to meet the changing needs of the business, the corporates and our customers
� Customer Service � Maintains and demonstrates a high quality Diamond standard customer service. Anticipates and responds to the needs of the customer and takes personal and actively promotes the Diamond standard to others in the team.
� Decision Making � Probes and considers all options and relevant policies before making or advising on a decision. Ensures all relevant data had been collated.
� Communication � Effectively and logically communicates both verbal and in writing with people at all levels to ensure shared understanding and clarity.
� Leadership � Acts as a role model with energy and enthusiasm by conveying passion, perfection and polish.

Dutch Speaking Sales Executive - Computer Associates

Title: Dutch Speaking Sales Executive - Computer Associates
Salary: Competitive
Location: United Kingdom, Northern Ireland, Belfast, Belfast
Languages: English, Dutch
Posted: 3rd May 2012

The person in this role will have experience of outbound business to business sales, and generating sales leads. You will be proactive and able to work on your own initiative as well as being able to work as required by direct line managers. This role requires you to be determined, resilient and driven to achieve and surpass targets.

RESPONSIBILITIES:
The Sales Executive is responsible for generating qualified leads for software products with mid-market and enterprise prospects. You will identify the appropriate decision makers and influencers at each organization and, based on comprehensive product training, use probing techniques to uncover need and present possible solutions. Using BANT (Budget, Authority, Need and Timeframe) criteria, you will qualify sales �leads� for internal sales team. You must be able to understand complex sales processes and recognize that in many cases, development of a BANT-qualified lead may require multiple conversations, detailed data gathering and relationship development. You will leverage a large database of targeted prospects, and will also be provided with �warmer� responder records from a variety of marketing campaigns.

THE ROLE:
� Call IT professionals at mid-sized and enterprise companies
� Meet or exceed daily productivity goals including leads, dials and talk time
� Use CRM tools for tracking and record updates
� Identify prospect needs and present appropriate solutions
� Qualify leads using pre-defined BANT criteria
� Capture marketing intelligence data and detailed lead notes for all prospect conversations

ESSENTIAL CRITERIA:
� Demonstrated successful B2B inside sales experience, ideally in an inside sales/call centre environment
� Confident and energetic phone presence. Excellent call handling, objection handling and closing skills
� Demonstrated prior technical (hardware/software/IT) product experience
� Fluency in written and spoken English and Dutch
� Excellent organizational skills with the ability to multi-task.
� Strong computer skills including experience with Microsoft Office and CRM applications.
� Documented, excellent attendance record in previous positions.
� Aggressive, energetic self-starter who enjoys working in a quota-driven environment

DESIRABLE CRITERIA:
� Steady, even pace to promote accuracy and quality of work
� Communication based on job knowledge and expertise
� Collaborative Communication approach in a structured job environment
� Helpful, supportive communication with management and peers
� Leadership focused on consistent, accurate, quality work output

Candidates will be required to complete a Personality Index evaluation and background check. References required.

HOURS:
Monday to Friday Rotational shifts from 7:00am � 7:00pm

SALARY:
£14,500 (OTE £18,000)

PROBATION PERIOD:
There is a 3 month probationary period before confirmation of your contract status.

TRAINING/INDUCTION:
You will receive full training and will consist of acquiring how the client operates, as well as technical and product knowledge, required for the position.

No absence or lateness during this period. There will be assessments ongoing through training and final assessment at the end. All training is conducted in English.

BENEFITS:

� Extremely competitive salary
� Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
� the opportunity to travel and work abroad
� the opportunity to improve your standard of English and work in a multi-lingual environment
� Performance Related Pay
� Staff Discount Scheme
� Eye Care Provision
� Cycle to Work Scheme
� Childcare Vouchers
� Annual Reward & Recognition Ceremony
� Free cakes and fruit on a Friday!
� 21 Holidays & 6 Stat days & birthday day off
� Stakeholder Pension Scheme
� Team and Concentrix events

RELOCATION PACKAGE:

For those that are relocating, we offer a fantastic package:

Travel costs will be reimbursed up to the cost of �250 (reimbursements will be authorized if the employee remains employed by Concentrix for at least 3 months). All receipts must be kept for reimbursement.
Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation.

We have an individual relocation advisor within Concentrix who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and finding accommodation)

More information on Belfast...

Belfast is a vibrant, multi-cultural and exciting place to live. As the capital city of Northern Ireland, Belfast is home to more than 270,000 people and boasts a wide variety of exciting attractions, entertainment and shops.

The transport links are first class with two airports, direct sea crossings from Scotland and England and a direct bus and rail links from Dublin, getting to Belfast and Northern Ireland has never been easier.

Moving to a new city can be a daunting experience but Belfast is among the most welcoming cities in the world and we, as a company, do our best to make sure the transition is as easy and enjoyable as possible!
Finding accommodation is simple with the support of our relocation team and it is extremely cheap to live in Belfast � accommodation, transportation and the general cost of living are all very reasonable.

To find out more about this fantastic city, please visit http://www.gotobelfast.com

We look forward to receiving your application soon!

Turkish Customer Solutions

Title: Turkish Customer Solutions
Salary: �25,000 + Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown
Languages: English, Turkish
Posted: 18th May 2012

Turkish Customer Solutions Agent

As an Agent within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline representative, you will be the primary point of contact for our customers - it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. An Agent within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment.

�Answer phone calls, emails, and case work from customers and work to resolve customer queries in real time or pass the information to the most relevant PayPal department so it can be dealt with appropriately.
Tasks involve: Research using the appropriate tools, limiting accounts as appropriate or lifting limits based on appeal, closing out of buyer complaints, tracking customer contacts and logging relevant case related information. (90%)
�Proactively recommend and educate the customer about features and benefits of products in order to improve their satisfaction and deepen their relationship with PayPal. In undertaking this duty you will use Compass and IT systems to recognize the opportunities and transition the call. Deliver on metrics set for offered and accepted opportunities. (5%)
�Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)

Competencies:
�Customer Focus
�Listening
�Problem Solving
�Composure
�Drive for Results
�Functional / Technical Skills

The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.

�Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
�Strong written (email) communication utilizing proper grammar and punctuation
�Ability to work independently while making sound business decisions on case information
�Well developed sense of urgency and follow through
�Ability to multitask multiple systems, screens, and tasks during customer contacts
�Time Management and Adherence to schedules
�Ability to learn and adapt to new software technologies
�Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
�Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).

Fluent Turkish & English Essential

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

English, French, German Scientists and Engineers - Based Berlin, Germany

Title: English, French, German Scientists and Engineers - Based Berlin, Germany
Salary: Dependent on Profile
Location: Germany, Berlin
Languages: English, French, German
Posted: 24th May 2012

Join Europe�s top scientists and engineers

at the forefront of technology and work as a patent examiner at the European Patent Office.

Our graduate engineers and scientists � drawn from over 30 different European countries � work at the cutting edge of technology, examining the latest inventions in every technical field in order to protect and promote innovation in Europe.

If you have a degree in physics, chemistry, engineering or the natural sciences, and an excellent knowledge of one of the Office�s three official languages (English, French and German) and the ability to understand the other two, you too could be part of our team of patent examiners in Berlin, Germany.

To find out more about what it means to be a patent examiner, and for details of our attractive benefits package, visit our recruitment pages today: Click "Apply" to be redirected to our website to make your application today.

Keywords: Engineer Engineering Engineers Chemistry Science scientific scientist scientists

Project Manager (London)

Title: Project Manager (London)
Salary: to £24,000 (dep on exp) plus 10% commission on meeting KPIs/targets
Location: United Kingdom, London, Central London, EC1R 3AU
Languages: English
Posted: 18th May 2012

Project Manager � London

thebigword Group is a world-leading language management company, supplying translation, interpreting and technology services to a wide range of multinational clients.

This is a challenging London based role, requiring a combination of project management, and IT skills to successfully deliver projects to many high profile clients.

We are ideally looking for candidates with 1-2 years localization industry experience.

Responsibilities include:
� Management and co-ordination of translators, software engineers and DTP specialists
� Planning, scheduling and monitoring the progress of multiple projects
� Effective communication with clients to ensure customer satisfaction

Skills and experience required:
� Degree level education. Language degrees and MA qualifications welcomed, but not essential
� 1 -2 years localization industry experience
� Client facing experience
� Strong commercial awareness
� High level of IT literacy
� Strong oral and written communication skills
� Problem-solving skills

We offer an excellent career progression plan and tailored training programmes, aimed at getting you onto the next rung in your project management career.

thebigword will offer a full training and support program with a competitive rate of pay and the opportunity to be part of the most prestigious and fastest growing language service organisations.

Please note: Due to the nature of our business, all successful applicants will be required to complete a basic criminal records disclosure.

English, French, German Scientists and Engineers - Based Munich, Germany

Title: English, French, German Scientists and Engineers - Based Munich, Germany
Salary: Dependent on Profile
Location: Germany, Bayern, München
Languages: English, French, German
Posted: 24th May 2012

Join Europe�s top scientists and engineers

at the forefront of technology and work as a patent examiner at the European Patent Office.

Our graduate engineers and scientists � drawn from over 30 different European countries � work at the cutting edge of technology, examining the latest inventions in every technical field in order to protect and promote innovation in Europe.

If you have a degree in physics, chemistry, engineering or the natural sciences, and an excellent knowledge of one of the Office�s three official languages (English, French and German) and the ability to understand the other two, you too could be part of our team of patent examiners in Munich, Germany.

To find out more about what it means to be a patent examiner, and for details of our attractive benefits package, visit our recruitment pages today: Click "Apply" to be redirected to our website to make your application today.

Keywords: Engineer Engineering Engineers Chemistry Science scientific scientist scientists

Junior Inside Sales Executive @ ORACLE CORP

Title: Junior Inside Sales Executive @ ORACLE CORP
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

Due to Oracle Corporation�s continued growth in EMEA, we wish to hire Talented Inside Sales Account Managers / Internal Sales Executives for our fast growing Technology centre in Dublin, Ireland. Successful candidates will be based in Dublin, Ireland and will sell world leading Oracle Technology solutions to corporate clients in the UK market.

These new positions represent superb opportunities for those sales professionals based in the UK who are serious and committed to driving their sales career forward to the next level within Oracle Corporation in the medium to long term either as an individual contributor or in a managerial capacity.

Oracle Direct is our EMEA sales organisation selling all Oracle Technology solutions and services. This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the "Talent Development Centre" for EMEA. Successful candidates will be offered world class training + structured career development programmes to ensure you reach your maximum potential as a Technology sales professional.

Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled career opportunities within the Oracle global organisation.

Excellent salary packages + full benefits package are offered to successful candidates.

A Full Relocation package from the UK to Dublin will be provided.

So if you have a passion for sales and are hungry to drive your sales career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please contact Saul Whitton at Oracle Corporation to discuss further

Italian Sales Executive Team Leader

Title: Italian Sales Executive Team Leader
Salary: Attractive Salary + Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown
Languages: English, Italian
Posted: 18th May 2012

Primary Job Responsibilities

The Team leader of the Italian Dublin Sales Executive dept will be responsible for leading a team of Sales Executive who are dedicated to generate revenue for the company. The Team Leader will be will be responsible for the implementation of a coaching plan which will lead to an increase in revenue generation for the dept. The Team leader will be expected to adjust and implement new processes to meet overall corporate objectives as directed by management and the supported PayPal merchant business units. The incumbent will ensure that duties such as training programs are provided to the team as they become available or created if a gap is identified. Participation in the development of staff growth and operational planning will be required. The Team Leader, Sales Executive is also responsible for managing quality and monthly handover targets set to the sales team.

SPECIFIC DUTIES

·Ensure that all revenue coaching and productivity targets are met.

·Create monthly coaching program and report back with details to sales manager. In addition provide this coaching and support as needed to subordinate staff. Ensure that skill development and reinforcement occurs to build excellent sales skills and core business knowledge. Utilize Education resources as needed to close skill and knowledge gaps.

·Achieve revenue goals by also providing regular reporting, and consistent coaching opportunities to the sales team.

·Report and ensure increase in productivity.

·Identify product opportunities for the segment and assist the staff in providing professional guidance to the client regarding their use. Work with peer managers to leverage best practices and understand new trends.

·Perform Quality evaluations of assigned staff according to stated QD requirements.

·Work with peer managers to leverage best practices and provide consistent coaching on, business strategies and the identification of opportunity.

Be a point of contact and support for the team on the floor

Conduct one to ones with the direct reports to review results versus targets set and set action plans if required.

Basic Minimum Qualifications(these should be objective and quantitative in nature). .

3+ years Sales or team management experience is essential.

A minimum of 2 years experience in practical skills development and coaching of subordinate staff.

Proven experience in managing 10 or more employees in a fast-paced business environment.

Experience in leading a team of individuals to meet assigned financial and performance targets.

Sales coaching experience is a must

Fluent Italian & English Essential

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

HCM SaaS Pre-Sales Consultant � UK Territory

Title: HCM SaaS Pre-Sales Consultant � UK Territory
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

HCM SaaS Pre-Sales Consultant � UK Territory - based in Dublin, Ireland

Oracle Corporation in Dublin, Ireland is currently hiring Talented Technology / IT professionals to work as an HCM ( Human Capital Management ) SaaS Applications Pre-sales Consultant for the UK Territory. Once fully trained in Oracle HCM SaaS solutions, you will work closely with the UK Sales Account Managers to provide Oracle clients in the UK territory with optimum Oracle HCM SaaS solutions.

Successful individuals for these exciting new Pre-sales Consultant opportunities will be based in our expanding EMEA Sales Operation based in Dublin, Ireland. Full Relocations packages are offered to successful candidates.

Oracle Direct is our EMEA sales organisation selling all Oracle Software and Hardware Technology solutions and services.

This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the Talent Development Centre for experienced technology professionals for Oracle Corporation in EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology / IT professional within Oracle Corporation.

Oracle�s Future Business Leaders and Technology Stars are developed from the � Talent Pool� of Oracle Direct, offering unparalleled future career opportunities within the Oracle global organization.

RESPONSIBILITIES

� Assist Oracle customers in the UK territory to identify the best Oracle HCM SaaS solution for their business needs and requirements
� Present the Oracle HCM SaaS solution to customers using the latest cyber technology
� Become the internal source for product information for the Oracle HCM SaaS sales teams
� Become an expert in a core set of Oracle HCM SaaS products and solutions
� Liaise closely with the UK Sales Representative and their customers and together build an Oracle HCM SaaS solution to solve their requirements
� Train the UK SaaS sales teams on how to offer and present optimum Oracle HCM SaaS solution to their customers
� Web Seminars
� Q&A sessions for internal and external customers
� Delivering regular HCM SaaS workshops with the sales teams on the latest HCM SaaS developments in the industry
� Delivering training on HCM SaaS solutions to support the rollout and marketing of these events

QUALIFICIATIONS

� Degree in Computer Science or equivalent
� Good knowledge and understanding of the IT and current ERP market specifically HCM products and SaaS solutions
� Knowledge of Oracle ERP products and /or competitor ERP solutions
� Strong knowledge of ERP SaaS solutions � HCM SaaS experience is a considerable advantage
� Previous experience in a support or customer facing role
� Good problem solving skills
� Friendly, professional approach
� Excellent verbal/written communication skills
� Good team player
� Ability to work in a pressurized environment.
� Fluency in English is essential
� Enjoy the concept of working in a diverse international team.

Applications Product Strategy Manager (Based in Dublin, Ireland)

Title: Applications Product Strategy Manager (Based in Dublin, Ireland)
Salary: Competitive
Location: United Kingdom, London, Central London
Languages: English
Posted: 9th May 2012

Do you want to work with the brightest minds in the industry? Want to be part of a global team that's changing the way the world does business? Then Oracle is the place for YOU. Oracle (NASDAQ: ORCL) is the world�s most complete, open, and integrated business software and hardware systems company. With more than 370,000 customers�including 100 of the Fortune 100�in more than 145 countries around the globe, Oracle is the only vendor able to offer a complete technology stack in which every layer is engineered to work together as a single system. Oracle's industry-leading products give customers unmatched benefits including unbreakable security, high availability, scalability, energy efficiency, powerful performance, and low total cost of ownership.

The primary focus of the Product Strategy Manager is to define and lead the execution of a strategy to achieve the revenue targets of the Oracle Direct Applications (SAAS and On Premise) Business.

Responsibilities (keys tasks)
� Strategic Program management: Define and implement a Product program for Oracle Direct which would include
� Assessment of product suitability for the Oracle Direct Sales Channel in line with regional requirements and capability
� Defining and achieving pipeline and revenue goals in conjunction with Oracle Direct Sales Management
� Business analysis: Aid management decision-making process by defining and analysing measures of success to achieve strategic goals.
� Monitor and report, quantitative and qualitative, on progress against product plan
� Customer Intelligence & Success: Gather feedback from the marketplace in terms of the Oracle�s product messaging, competitiveness and match to customer needs
� Communications: Consult with EMEA Sales Development, Product Management and Marketing on sales plays, marketing messaging and customer feedback
� Lead the Oracle Direct Applications Solution Board to provide strategic direction on Oracle Direct�s solution focus, with representation from senior members of the Field sales, product management and marketing organisations
� Define the key Demand Generation requirements to support the growth of the business in line with the Oracle Direct product strategy, through a defined and transparent planning process and providing input to the Oracle Direct Demand Generation Board
� Sales Readiness Strategy: Liase with Sales Management , Sales Readiness and Sales Consulting organisations to define, design, develop and execute a Sales Readiness Program that will support the achievement of OracleDirect�s business goals
� Define and manage the assessment and incubation process for new product introduction, assessing product fit to Oracle Direct and the required people and process support to drive revenue contribution.

Requirements
� 3rd Level Education
� Demonstrated ability to think and influence strategically
� Over 5 years experience in a Sales environment
� An understanding of Enterprise Applications market and IT industry trends
� Excellent facilitation, negotiation and influencing skills
� Excellent project management skills
� Excellent communicator and rapport builder
� Ability to achieve consistent results working across multiple locations and cultures
� Understanding of new product development and introduction
� An implementer that will ensure projects are executed
� Aptitude toward translation / interpretation of technical functionality into real live business needs and vice versa
� Good analytical and decision-making skills
� Excellent business knowledge including a keen awareness of emerging technologies
� Result orientated with high level of achievement

Merchant Risk Ops Specialist - German

Title: Merchant Risk Ops Specialist - German
Salary: Attractive & benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown Dublin 15
Languages: English, German
Posted: 18th May 2012

As a Merchant Risk Operations (MRO) Specialist, your primary responsibility will be to mitigate risk (specifically credit risk) for PayPal. The question a MRO Specialist asks is "could this merchant cause a financial loss to PayPal in the foreseeable future"? A MRO Specialist will typically be involved in monitoring merchant accounts for indications of increased risk, and performing in-depth analysis on accounts requiring further investigation. While investigating merchant accounts, you will look into the account's historical record and their company''s business model and financial performance to determine the risk and exposure to PayPal. Once the risk has been assessed, a MRO Specialist may decide that it needs to be mitigated and will place reserves and/or limitations on the account. In addition, the Specialist will continuously evaluate products, developing technologies, and customer trends to ensure optimal risk mitigation practices. Performance will be based on the ability to minimize risk to PayPal, the quality of your decision-making, and adherence to MRO operating procedures. A MRO Specialist possesses strong interpersonal skills, business acumen, analytical skills, creative thinking and exceptional written and oral communication skills. Additionally, MRO Specialists will actively participate in debates around ideas for process improvement as well as provide constructive criticism to peers.

� Fluent English and German are required. Conduct full assessments of merchant account risk including PayPal Acceptable Use, Federal and State Regulatory Compliance, Credit Card Compliance, Legal, Fraud and Credit Risks. Review merchants in a timely and efficient manner. (60%)

� Interpret and analyze credit bureau reports, financial statements, merchant processing statements, business model and business history, background investigations, and bank and trade references. (15%)

� Calculate reserve and/or collateral requirements based on credit exposure and communicate the decision verbally and/or in writing to the merchant. (10%)

� Communicate indirectly with a wide range of PayPal teams globally, merchants and vendors during credit exposure review process in a professional manner. (10%)

� Assist in projects to develop recommendations for policy, protocols, risk mitigation strategy, merchant trust and safety tools. Collaborate with product and technology to develop tools and processes to enhance efficiency; assist in new product development and related risk endeavors. (5%)

Business Knowledge/Skills Requirements :
�Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers (in English)
�Strong written (email) communication utilizing proper grammar and punctuation (in English)
�Strong analytical skills - must be able to analyze complex data, draw meaningful conclusion, and make holistic business recommendations
�Strong interpersonal skills with a focus on teamwork and ability to foster and manage relationships across multiple departments
Technical Knowledge/Skills Requirements:
�Ability to learn and adapt to new software technologies
�Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
�Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).

Required Experience:
�6+ years relevant work experience required
�1+ years experience in credit card acquiring industry related to credit and/or fraud risk.

Preferred Experience:
�Experience in the credit risk management and financial services fields preferred
�Interpret and analyze credit bureau reports, financial statements, merchant processing statements, business history, background investigations, and bank and trade references desired.

Merchant Risk Mitigation German

Title: Merchant Risk Mitigation German
Salary: Attractive Salary + Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown Dublin 15
Languages: English, German
Posted: 18th May 2012

GENERAL SUMMARY

The Merchant Risk Mitigation Specialist will be responsible for reviewing merchant accounts delivered via a queuing system. The Specialist will prioritize accounts based upon risk exposure and perform in depth analysis including a financial review of �at risk� accounts as well as take action on the account in consultation with their Supervisor, other Specialists, and Account Management team as required. The main objectives for the position are to mitigate risk exposure.
The Merchant Risk Mitigation Specialist will be responsible for other duties assigned by the Supervisor or Manager, including special projects, escalations for both account and non-account managed accounts as well as from other internal sources.

SPECIFIC DUTIES

Make recommendations on �non account managed� accounts which ensure merchant and PayPal relationship develops in a safe and structured manner.
Review large amounts of financial data, making informed and innovative solutions to challenges identified that may identify an exposure to PayPal or the merchant
Establish relationships with other Specialists and product leads within the organization to ensure excellent information flow and feedback on process, policy and product changes that will affect merchants.
Provide guidance and assistance to peer employees by answering questions, providing feedback on customer issues, and supporting all areas of Fraud as needed.
Provide feedback to management regarding necessary changes and updates, including policies, upgrades, and customer care issues.
Attend all push and product training and successfully pass all testing.
Answer phone calls or emails as assigned.
Follow written procedures for all sub departments within the Fraud department.

Education

Leaving Certificate or equivalent standard of education. May possess third level certificate, but not essential

Experience

2 years relevant experience (e.g. Credit Risk Analyst).
Be a top performer in the department as measured by the previous performance score of an Exceeds Some or higher is strongly preferred.
Must have a reliable and consistent attendance history.
Customer communication experience (Email & Phone).
Experience working special projects, escalations and other tasks of increasing difficulty as assigned by management with positive results.
Experience presenting information in various business settings using both formal and ad-hoc presentations.
Undergraduate degree may be considered as a portion of the experience requirement listed.

Knowledge, Skills, and Abilities

Ability to perform specialist level work.
Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required.
Proficiency with Advanced ADMIN Tools, Kana Response, Attack, Agent Desktop, and Microsoft Office.
Ability to learn and adapt to new software technologies.
Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
Well-developed sense of urgency and follow through.
Ability to develop and maintain professional working relationships with peers, management and external departments.

Benefits
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club
� Annual Family Day Barbeque
� Medical Insurance (VHI)

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Kundenberater

Title: Kundenberater
Salary: according to the knowledge and experience
Location: Czech Republic, Jihomoravsky, 63900
Languages: English, German
Posted: 24th May 2012

Arbeitsbeschreibung
Wir suchen enthusiastische fließend Deutsch sprechende Kandidaten für ein interessantes schnell wachsend Projekt in unserem Center in Brno. Ihre Aufgabe wird telefonisch Spitzenkundenservice liefern für unseren Klienten � eine amerikanische multinationale Gesellschaft, die revolutionäre Verbraucherelektronik, Computersoftware und Personalcomputer konstruiert und vermarktet. Wenn Sie kommunikativ sind und haben Leidenschaft für Kundenservice, diese Position kann für Sie vielleicht die Richtige sein.
Ihre Aufgaben
� Technische Unterstützung und Kundenservice für Smartphones und andere Telekommunikationgeräte, Problemfeststellung und �lösung
� Kundenanrufe in das Contact Management System einloggen und Eskalationsverfahren bei der Problemlösung verfolgen
� Einhalten der Call Center Kriterien inklusive der Kundenzufriedenheit, der durchschnittlichen Bearbeitungszeit eines eingehenden Anrufes, sowie Termineinhaltung und Genauigkeit
� Anlernen der Kunden in den Supportoptionen und den zur problemlösung führenden Schritten, inklusive Online Tutorials, In-Store Programme und in das Programm eingebaute Help-Anwendungen
� Effektive und positive Kommunikation mit den Teamkollegen, Kunden und anderen Partner

Unsere Anforderungen
� Fliessend Deutsch
� Ausreichende Englischkenntnisse um die Trainingsmaterialien in Englisch (in Wort und Schrift) verstehen zu können
� Starke schriftliche und verbale Kommunikationsfähigkeit und Analytisches Denken
� Leidenschaft für Kundenservice und IT
� Fähigkeit der Arbeit in dynamischen Situationen und Zielstrebigkeit
� Vorangehende Erfahrung in Kundenservice ist ein starkere Vortail

Infosys BPO bietet
� Attraktives Gehalt
� Beitrittsbonus
� Unterstützung bei der Wohnungssuche und Rückerstattung der Reisekosten für Ausländer
� Entwicklungsmöglichkeiten im internationalen Umfeld
� Ganzjährige Sprachkurze, Essensmarken und Firmeneigene Kultur/Sportaktivitäten
Unternehmensinformation
INFOSYS BPO ist eine globale Geselschaft, die specialisierte prozessbezogene End-to-End Dienstleistungen anbietet. Wir operieren aus 12 Zentren auf drei Kontinenten. Das Center in Brno in der Tschechischen Republik arbeitet in folgenden Bereichen: Finanzen und Buchhaltung, Versicherung, Sales & Fulfillment, Kundenservice und IT. Das Center wurde im August 2004 eröffnet und heutzutage arbeiten bei uns 350 Angestellte aus 28 Ländern, die 22 Sprachen beherschen. Mehr Inforamtionen finden Sie unter: www.infosys.com und www.infosysbpo.com.
Interessieren Sie sich für diese Position und denken, dass Sie die oben gennanten Kriterien erfüllen? Dann schicken Sie Ihr aktualisiert Lebenslauf in Englisch an: romana_fialkova@infosys.com.

Schlüsselwörter: Kundenservice, Kundenbetreuung, technische Unterstützung, IT, Deutsch, Englisch, Kommunikation, internationales Unternehmen

Interpreters based in plymouth

Title: Interpreters based in plymouth
Salary: excellent
Location: United Kingdom, South West, Devon
Languages: Arabic, Bengali, Mandarin, Thai, Turkish
Posted: 21st May 2012

thebigword is one of the leading global language service providers. Due to a number of recent contract wins, we are currently seeking freelance interpreters based in Plymouth to carry out interpreting assignments on a regular basis for our local clients. The languages of particular interest are:

Thai

Arabic

Bangali

Mandarin

Turkish

Ideally candidates should meet at least one of the following criteria:
Community Interpreting Course Level 3
BA or MA in interpreting services
Diploma in Public Service Interpreting ( DPSI)
Metropolitan Police Test
Home Office Test

Be a full member National Register of Public Services Interpreters (NRPSI)
For rare languages we will also consider Interpreters who do not fill the above criteria.

If you speak one of the above languages and would like to receive the many benefits that come with working with an established and experienced Interpreting Service Provider, we would love to hear from you!

Please contact us on
We look forward to working with you!
thebigword interpreting service

Customer Optimization License Sales Representative - Benelux Region

Title: Customer Optimization License Sales Representative - Benelux Region
Salary: Dependent on Experience
Location: Ireland, Dublin Region, Dublin
Languages: English, Dutch, French
Posted: 9th May 2012

OracleDirect is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, more than 400 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using latest Internet technologies.

Based in Oracle's European sales operation in Dublin, Ireland, Oracle wishes to hire an experienced sales professional to sell Oracle's Applications solutions to Business clients in the Benelux territory. This is an excellent opportunity for experienced and driven sales professional to join a global player in the IT industry and move their career to the next level with Oracle - the world�s largest Enterprise software company.

This new role represents a senior position in the Applications Sales Team in Oracle Direct.

The successful candidate will optimize the Oracle footprint within our customer base. This is achieved by selling to senior customer decision makers helping them to maximize/optimize the deployment of their licences and, help them with compliance.

RESPONSIBILITIES:

- Work with Account Managers (Inside/Field) to optimize the Oracle footprint within our customer base. This is achieved by selling to senior decision makers helping them to maximize/optimize the deployment of their licences and, help them with compliance.
- Present and maximize the value that Oracle products contribute to the success of the customer�s business.
- Be a trusted advisor for our customers, an Oracle Licence champion, and an expert at professionally presenting non compliant environments in a structured and logical approach.
- Further develop high level contacts with agreed accounts to promote Oracle value and further expand the Oracle platform.
- Demonstrate a thorough knowledge of Oracle�s Software license guide.
- Provide weekly accurate sales forecasts to Management Team.
- Build and maintain strong working relationships with all internal account stakeholders maximizing credibility at all times.
- Present campaign plans, which will ultimately help identify customers who require help and guidance with their estate.

QUALIFICATIONS:

- A track record in selling solutions to the Dutch and/or Belgian Markets.
- Strong grounding in all aspects of professional selling especially, prospecting, needs analysis, license metrics, negotiation and closing.
- Proven track record in closing sales and achieving target.
- Excellent verbal, written and communication skills.
- Excellent persuasive skills.
- Fluency in Dutch +/- French.
- Demonstrable track record of successful selling into complex organizations.
- Strong understanding of business issues within Industries and Lines of Business.
- High level of energy, drive, enthusiasm, commitment, self-belief and positive attitude.
- Strong organizational and planning skills essential.
- Real desire to learn and continuously expand personal professional knowledge.
- Ability to work in a high pressured, fast moving and challenging target-driven environment.
- Proven structured and organized approach to closing sales.
- Excellent self discipline in the use of internal systems including GCM and weekly activity sheets.

WHAT WE OFFER:

- Considerable investment in employees and their career development including intensive Industry, IT, product, sales and personal skills development training
- Challenging, dynamic and fun working environment
- Competitive, performance related salary Excellent benefits (Pension Plan, Private Health Insurance, Educational Assistance)

As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Italian Technology Sales Manager @ Oracle

Title: Italian Technology Sales Manager @ Oracle
Salary: Competitive
Location: Spain, Andalucía, Málaga
Languages: English, Italian
Posted: 9th May 2012

Oracle Technology Sales Manager � Italian Market � based Malaga

We are currently hiring a Technology Sales Manager for the Italian Market to be based in our EMEA Inside Sales Operation in Malaga.

Oracle Direct is our EMEA Inside sales organisation selling all Oracle Technology solutions and services.
This truly multicultural line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the Talent Development Centre for EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology sales professional.

Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled future career opportunities within the Oracle global organisation

RESPONSIBILITIES:
� Plans and manages a team of Italian Inside Sales Representatives, located in Malaga, within a defined geographical territory
� Responsible for the team achieving sales targets.
� Growth of Oracle's volume business throughout the Italian territory.
� Building on the existing revenue streams by a combination of direct and indirect selling with Oracle's business partners.
� Building a strong working relationship with the field management team.
� Responsible for developing the sales team through motivating, coaching and staff selection.

QUALIFICATIONS:
� A proven ability to achieve results within a sales environment.
� Delivery against previous sales targets set and effective selling techniques.
� Sound technical knowledge of Oracle/Sun product portfolio and how these apply to the Oracle/Sun customer base.
� Good understanding of the Oracle structure and knowledge of competitors and competitor activity.
� Previous experience in managing and coaching a team of people.
� Demonstrate the ability to help employees follow through with key requirements for excellent performance and personal development.
� The ability to understand and effectively respond to the customers issues and to build credibility and customer confidence in Oracle's capabilities
� Ability to deal with complex problems, understand evaluate risks, apply personal insight and experience to business situations, make decisions where there is no precedent or formal procedures
� Excellent interpersonal/influencing skills
� Ability to build and maintain strong collaborative partnerships with others.
� Fluency in English and Italian language
� The ability to multi-task - progressing several projects at the same time
� 3rd level education

WHAT ORACLE OFFERS
- Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)
- Challenging, dynamic and fun working environment
- Competitive, performance related salary

German Fraud Agent

Title: German Fraud Agent
Salary: Attractive & Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown Dublin 15
Languages: English, German
Posted: 18th May 2012

Primary Job Responsibilities

Merchant Fraud Agents are required to work through a number of pre-determined fraud queues to identify potentially fraudulent accounts and place all appropriate restrictions. Other investigations including validation using a number of sources such as banks, credit card issuers, PayPal, eBay feedback, phone matches, IP Search, various websites, etc. Finally, a variety of documentation may be reviewed including: credit card statements, bank account statements and customer response, etc, in order to determine the legitimacy of the account and account holder.

Specific duties to investigate accounts delivered to agent through fraud queues in Admin Tools for possible fraudulent activity.
Effectively identify problems and issues by performing relevant research using the appropriate tools.

Analyze account history and trends to take appropriate action on accounts.

Job Requirements

Knowledge, skills, abilities, experience, and education required to perform job.
Demonstrated initiative and well developed sense of urgency and follow through.
Ability to work independently and practice sound judgment.

Ability to make discretionary decisions based on research.

A certain degree of creativity and latitude is required.
Leadership and time management skills.
Excellent communication skills, both written and oral.

Ability to help customer understand and navigate the PayPal site & product.
Demonstrate patience and a customer centric, professional approach over the phone and in writing. Capable of achieving quantitative and qualitative goals.

Competent using: Admin Tools, ATTACK, EuroKana, Aspect phone system, PDA, Kronos, MS Outlook,Excel, Word, and PowerPoint.

Ability to escalate appropriately to Fraud Investigations.

Fluency in English & German.

Applicants to this role should fulfill the following criteria to apply:

� The applicant should have actively engaged with their supervisor prior to the submission of their application.

� The candidate should agree with the Supervisor that their skills are relevant for the role.

� The applicant should not be on a disciplinary/PIP at the time of application.

� The applicant should be in their current role for 6 months.

� The applicant should have an IPPR of �Meets� or above in their most recent performance appraisal.

� Relevant Work Authorization Visa Required.

Education
Diploma or Educational Equivalent

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
� Annual Family Day Barbeque

German Speaking Travel Service Specialist

Title: German Speaking Travel Service Specialist
Salary: Competitive + Generous Shift Allowance & Benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Peterborough
Languages: English, German
Posted: 9th May 2012

The Travel Service Specialist (TSS) is responsible for providing world class customer service; answering incoming calls and emails within Service Levels; anticipating and responding to the needs of the customer by taking personal ownership for researching, and delivering customer focused tailor made solutions.
The TSS has responsibility for managing own task load by balancing new incoming requests with existing tasks to ensure provision of customer focus and service quality.

Key Accountabilities:

� To deliver effective and tailored travel solutions to customer enquiries by ensuring quality service is delivered and targets are met
� Shows confidence in dealing with different customer types irrespective of their status, culture or behaviour
� Take responsibility to record all details accurately on Eden, reflecting call back times and availability of suppliers
� Adheres to internal policy and procedures to protect security and quality of output
� Ensure SLA targets are met and Travel/English line availability is personally owned by effectively demonstrating productive working practice and teamwork
� Share knowledge on destinations, resorts, specialist holidays and suppliers, inputting these into the Knowledge Database
� Maintains a good understanding of the travel industry including ABTA, ATOL and Package Holiday Regulations
� Takes responsibility for own development needs, ensuring training and feedback is fully used with development needs shared with line manager

Technical Competencies:

� Excellent organisational skills; effective and efficient use of time and resources in order to meet all deadlines and deliver quality results
� Ability to effectively communicate �written and verbally � to an excellent standard and excellent interpersonal skills with customers and colleagues
� Ability to effectively and efficiently manage own time
� Proficient technical skills with confidence in GDS Systems (preferably Sabre), Viewdata, Eden CRM, Internet and IT packages such as MS Office Suite or related systems
� Good understanding of airline fare structures, ideally holding a fares and Ticketing qualification
� Good Commercial awareness, demonstrating a knowledge of leading travel suppliers and products
� Must be proactive and demonstrate initiative; able to reliably accomplish multiple tasks
� Ability to quickly adapt to changing situations, demonstrate flexibility, and take on other duties as assigned.
� Instinctive and consistent focus on quality and accuracy even when under pressure
� Excellent attention to detail

Behavioural Competencies

� Teamwork - Willingly shares resources, knowledge and/or information to support the team
� Developing Self & Others � Takes responsibility for own development needs. Accepts and uses the skills and knowledge provided by training.
� Customer Service � Anticipates and responds to the needs of the customer and takes personal responsibility for delivery customer focused solutions.
� Decision Making � Makes decisions in a timely manner to meet deadlines. Follows pre-set departmental procedures to arrive at the most suitable decision.
� Communication � Presents facts in a logical sequence in both verbal and written communication

Software Engineer for Oracle VDI Team

Title: Software Engineer for Oracle VDI Team
Salary: Will be discussed at the final interview.
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

Job Summary

Oracle is well positioned in the growing desktop virtualization market with its world class products Sun Ray, Oracle VM VirtualBox, Oracle Secure Global Desktop, and Oracle Virtual Desktop Infrastructure (VDI). These products are very successful in medium to large scale deployments for delivering remote
desktops such as Microsoft Windows, Linux or Solaris to a thin-client enabled workplace.

The candidate (m/f) will be part of an international engineering team responsible for the development and enrichment of existing and new server and storage components for Oracle VDI. The role will be attractive to junior software developers who enjoy working in an environment where they have the
opportunity to learn and continually acquire new skills, delivering to revenue generating products and working with the latest network, server and virtualization technologies. The work environment is very flexible including work from home capabilities, focused on facilitating the best possible work
conditions for a distributed, international operating team of highly skilled software developers.

Job Description

- Based in Dublin, the candidate (m/f) will work within a team of technical engineers located in Ireland, Germany, France and the USA.
- He/she will undertake a role in the design and development of various complex components targeting the administration of virtual desktop delivery services.
- He/She will also be responsible for improvement and maintenance of existing server and networking components. The candidate (m/f) will work closely together with his/her peers in Ireland, Germany, France and the USA. Additionally he/she needs to establish a close work relationship with quality assurance to provide high reliable, performant and scalable server and administration components.

Qualifications and Experience

The candidate (m/f) should have the following experience and qualifications:
- Bachelors or Masters degree in Computer Science / Informatics or related fields
- Good technical skills with initial experience in development of a complex commercial product
- Good analytical skills and detailed understanding of OO design and implementation
- Strong skills developing in Java or other object oriented programming languages
- Development experience with in a UNIX/Linux environment
- Good communication skills, both written and verbal
- Good English skills, again both written and verbal

The following would be an advantage:

- 2-3 years of working experience
- Knowledge in Web 2.0 development platforms and solutions (J2EE, Java servlets, javascript, XML)
- Experience with build management tools (ant, make) and source version control systems (cvs, subversion)
- Scripting skills in a common language like Shell, Perl, Python

As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Business Support Agent - German

Title: Business Support Agent - German
Salary: Attractive & Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown, Dublin 15
Languages: English, German
Posted: 18th May 2012

Business Support Agent � German

As a Merchant Business Support Agent, your primary responsibilities will be to provide telephone and email support to small and new merchant accounts. This position must understand the PayPal merchant and eBay auction suite of products and tools, and provide consultative advice to customers regarding the features and benefits of all PayPal products. Business Support Agents support and troubleshoot PayPal Product issues, provide information and support regarding PayPal risk policies and practices, educate customers concerning dispute processes, and assist in determining resolution for customers. The duties require excellent interpersonal and professional business writing skills, as there is significant interaction with customers, as well as other PayPal departments.

Respond to inbound service requests and merchant inquiries routed to the Merchant Services Department via telephone and email in a knowledgeable and timely fashion. Serve as the single point of resolution for the customer.

Assist the merchant in the selection of the correct PayPal product for their business needs. Provide consultative advice on products or features that would benefit the Merchants through Upsell or Outreach campaigns. (50%)

Escalate customer contacts as necessary. Forward customer feedback regarding feature requests, product gaps, and policy and process pain points. (10%)

Adhere to guidelines for account confidentiality, and maintain the privacy and security of all PayPal customers. (10%)

Conduct regular outbound contacts to deliver merchant education via telephone and email. Ensure new merchants acknowledge general PayPal related policies and processes, and facilitate them to activate transactions. (20%)

Develop and maintain cross functional proficiency within selected departments, including buyer product information and Risk Operations. (10%)

Competencies
Customer Focus
Listening
Problem Solving
Composure
Drive for Results
Functional / Technical Skills
Perspective
Interpersonal Savvy
Fluency in German
Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer

Strong written (email) communication utilizing proper grammar and punctuation

Ability to make sound, logical decisions while demonstrating a strong sense of responsibility, confidentiality and professionalism.

Ability to function in multiple queues covering several product lines

Ability to learn and adapt to new software technologies

Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).

Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).
Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (O�Connell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club
Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Spanish Speaking Rich Media Technical Services

Title: Spanish Speaking Rich Media Technical Services
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Spanish
Posted: 18th May 2012

Responsibilities:
� Provide technical email and phone support to European customers for Rich Media Campaigns
� Produce creative template based Flash content from supplied assets
� QA and convert assets to meet clients serving specifications
� Provide Rich Media support for building internal tools to scale the business
� Create and build templates for local markets
� Ability to absorb complex technical concepts and communicate them to a nontechnical audience
� Work closely with campaign managers to trouble-shoot and launch a rich media campaign

Requirements:
� Experience in coding in HTML5, JavaScript and XML
� Ability to learn new programming and/or coding languages quickly and easily
� Knowledge of online advertising and digital technologies preferred
� Advanced knowledge of Flash � 2+years of Flash AS2 and AS3 experience
� Ability to code, investigate and troubleshoot in Flash AS2 and AS3
� Good knowledge of ActionScript, XML, and JavaScript
� Knowledge in HTML5 preferred
� Experience in quick turnaround support environment
� Proven ability to balance multiple priorities and strong attention to detail
� Must be fluent in English (oral and written) as well as the second European language

Dutch Technical Customer Support

Title: Dutch Technical Customer Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Dutch
Posted: 18th May 2012

Job Profile

This is a fantastic opportunity to work for one of the most high profile brands in the technology world. This is a company that you would be proud to have on your CV. Due to rapid expansion we are looking to recruit Dutch speaking technical support specialists, who have a genuine passion for IT & technology; to handle calls and emails from Business customers.

Key Responsibilities:

- Dealing with international business sector customers, you will receive incoming email and telephone requests looking to resolve technical issues relating to online applications.
- Using the internal system you will log tickets, open cases and track all communications with customers.
- You will troubleshoot all issues reported, resolve and escalate to level 2 support.
- You will provide a high level of support in a timely and efficient manner, ensuring outstanding levels of customer service to worldwide users.
- Working as part of a team, you will be required to achieve both individual and team goals.
- You will liaise with your Team Manager on a daily basis, helping to work to service level agreements as defined.

Experience Required:

- Experience in a 1st line technical support role would be an advantage but not necessary as full training will be given
- You will possess excellent IT Skills & a passion for technology!
- Excellent communication skills with a proactive and positive approach to tasks
- An effective team player, you will be able to work independently as well as managing projects as per your Team Manager
- You will have a proven ability to deal with problems and solve them effectively
- Very customer service focused, with the ability to deal both with your colleagues, team manager and customers in a friendly, respectful and polite manner
- Strong multi-tasking with excellent time management skills
- Fluent English and Dutch is essential! All Training is conducted through English!

Merchant Technical Services Engineer

Title: Merchant Technical Services Engineer
Salary: Not disclosed
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English
Posted: 18th May 2012

Merchant Technical Services Engineer

The MTS Level 2 Engineer will serve as a knowledgeable resource to provide short-term and long term technical solutions for developers and end users. The MTS L2 will work with PayPal's Business Units, Marketing, Product Management, Content Writer, Engineer teams and assist with integrations of PayPal's payment processing services. This role will require direct interface with clients and provide guidance and direction in all phases of integration of PayPal's service.

MTS L2 is responsible for providing technical design and code level support to PayPal members. MTS L2 plays an important role in enabling program members to create applications that contribute to increased transaction volume on the PayPal site. MTS L2 also provides important feedback to internal product groups that produce tools and features used by developers. MTS L2 needs to be competent in understanding web-based applications. They will have strong communication and customer interaction skills. They will also be accomplished at problem solving and moving between varied tasks

This position will also require oncall duties in a rotation to include weekend.
Specific Duties:
Provide direct technical support (phone and email) to PayPal merchants integrating PayPal products into their websites.
Installation and setup of Payment interface and APIs for PayPal merchants
Work with developers and merchant on integration of PayPal to websites.
Provide technical consulting on best practices and tools available to integrate PayPal product.
Provide troubleshooting and support to PayPal merchants integrating the PayPal product.
Run test scenarios and QA testing for customer integrations.
Troubleshoot installation issues and ensure a smooth and prompt implementation experience for customers.
Provides direct technical support to integrated PayPal PayPal merchants. (L1 and L2 duties)
Identify and troubleshoot merchant technical issues with PayPal merchant tools.
Communicate fix or workaround for issue to merchant.
Work with current MTS tools in order to communicate issues to PayPal merchants and to other PayPal departments.
Identifies, verifies and documents irregularities in PayPal API functionality, including posting appropriate bugs. Manage bug process when appropriate (i.e., Discover, log, and, follow up on bugs and communicate when fixed).
Monitors PayPal developer message boards to produce summaries of technical issues and post appropriate responses.
May give presentations on development to audiences of varying sizes.
Monitors code rollouts for issues effecting developers and/or the developer test environment(MIE).
Participates in the development of tools, systems and processes aimed at improving product supportability or overall support productivity.

BS, Technical degree or equivalent experience
1 year of technical support experience or equivalent
Experience with relational databases preferred
Experience with web technologies, development languages and environments, including 1 or more of the following: C/C++, Perl, Java, VB, .Net, SQL, MySQL, PHP, Cold Fusion, ASP,Window Servers, Unix/Linux, XML
Excellent customer handling skills

The applicant should note the shift hrs required and be flexible according to business needs should these change.
Relevant Work Authorisation Visa Required

Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (O�Connell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

At-Home Chat Representative

Title: At-Home Chat Representative
Salary: Competitive
Location: Ireland, Dublin Region, Dublin, or Leinster
Languages: English
Posted: 30th Apr 2012

At Apple, we believe that hard work, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire � and we can make big impacts with our customers through home-based Chat support. Building this environment starts with YOU!

The Worldwide Apple Online Store Sales team is looking for self-starter, motivated, and tech-savvy individuals who would excel working from home to offer Apple customers an unparalleled product consultation over Chat.

At-Home Chat Representatives will:

� Be self-starters who are comfortable in an environment remote from co-workers and managers; Excel working with autonomy;
� Be passionate about Apple products and it�s unique company culture;
� Demonstrate Apple products and accessories to customers through Chat;
� Provide consultative lifestyle solutions to customers based on their needs;
� Be comfortable in a home-based, results orientated environment where performance and results are monitored, recorded, and assessed remotely;
� Can translate �techno-speak� in to non-tech speak and communicate this through a Chat Platform.

Desired Qualities, Behaviors, and Skills:

� Self-starter;
� Ability to work and make decisions with minimal supervision;
� Proficient typing skills;
� Comfortable working with ambiguity;
� Strong organizational skills;
� Team player;
� Experience with a PC as well as a Mac;
� Able to troubleshoot basic issues related to home-office.

Is being an At-Home Chat Representative a great fit for you? Consider the following questions:

1. Do you have a flexible schedule, including the ability to work nights and weekends?
2. Do you live near Dublin or within a one-hour commute of Dublin?
3. Do you have a private workspace in your house with a door, where ambient noise can be minimized during work hours?
4. Do you have a workspace with a desk and chair? Does this workspace allow for the proper installation of technical equipment?
5. Do you have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 5mbps downstream and 1mbp upstream? (monthly allowance provided by Apple)

Education and Experience:

� Degree preferred plus 1-2 years proven experience in a sales or customer service environment;
� �Gets� technology and ideally have hands-on knowledge of Apple products, applications and services;
� Professional verbal and written communication skills;
� Fluency in English.

Portuguese Technical Customer Support

Title: Portuguese Technical Customer Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Portuguese
Posted: 18th May 2012

Job Profile

This is a fantastic opportunity to work for one of the most high profile brands in the technology world. This is a company that you would be proud to have on your CV. Due to rapid expansion we are looking to recruit Portuguese speaking technical support specialists, who have a genuine passion for IT & technology; to handle calls and emails from Business customers.

Key Responsibilities:

- Dealing with international business sector customers, you will receive incoming email and telephone requests looking to resolve technical issues relating to online applications.
- Using the internal system you will log tickets, open cases and track all communications with customers.
- You will troubleshoot all issues reported, resolve and escalate to level 2 support.
- You will provide a high level of support in a timely and efficient manner, ensuring outstanding levels of customer service to worldwide users.
- Working as part of a team, you will be required to achieve both individual and team goals.
- You will liaise with your Team Manager on a daily basis, helping to work to service level agreements as defined.

Experience Required:

- Experience in a 1st line technical support role would be an advantage but not necessary as full training will be given
- You will possess excellent IT Skills & a passion for technology!
- Excellent communication skills with a proactive and positive approach to tasks
- An effective team player, you will be able to work independently as well as managing projects as per your Team Manager
- You will have a proven ability to deal with problems and solve them effectively
- Very customer service focused, with the ability to deal both with your colleagues, team manager and customers in a friendly, respectful and polite manner
- Strong multi-tasking with excellent time management skills
- Fluent English and Portuguese is essential! All Training is conducted through English!

Applications Sales Representative, Oracle Direct - French Markets (Based Dublin)

Title: Applications Sales Representative, Oracle Direct - French Markets (Based Dublin)
Salary: will be disoussed at the final interview
Location: Ireland, Dublin Region, D1/Dublin
Languages: English, French
Posted: 9th May 2012

Oracle Direct is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, 350 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using latest Internet technologies.

The applications sales representative is responsible for selling EPM, CRM & ERP solutions across the EMEA Region. This role will sell into the French market. Oracle Direct now offers an exciting career opportunity for experienced sales professionals to join this fast growing and highly strategic sales team based in Dublin, Ireland. This job represents a senior role within Oracle Direct and also will liaise with the French Sales organisation.

RESPONSIBILITIES:
� Deliver on a revenue target for Applications Sales and achieve Key Performance Indicators (KPIs) of the role
� Manage assigned customer accounts through the use of available resources and marketing
� Establish account presence and build trust with key contacts
� Being a member of an account team working to a joint plan and objectives by developing and delivering against the strategy.
� Analyze customer needs in terms of current business obstacles, identifying projects, scoping potential Oracle solutions and giving future product direction
� Responsible for building and managing sales pipeline
� Initiation of the sales cycle including cold calling opportunities
� Leading web-based presentations and demonstrations for potential customers

QUALIFICATIONS:
� Bachelor�s Degree or equivalent in Business, IT, Engineering
� A minimum of 2 years sales experience in a target driven environment within the IT sector
� A proven track record in complex solutions selling / new business development with the ability to recognise new business opportunities
� Excellent written, verbal and interpersonal communication skills
� Experience in negotiating with prospective customers at all levels
� Thorough understanding of Business Flows in typical organisation
� Committed team player who can motivate and lead
� Fluency in French and English is essential
� Previous experience of selling complex software solutions /applications is preferred

WHAT WE OFFER:
Competitive Salary and Flexible Benefits package tailored to suit your personal lifestyle
Considerable investment in employees and their career development including intensive Industry, IT, product, sales and personal skills development training
Opportunity to work with some of the most talented individuals within the sales field.
Access to our sports and social club, subsidised Restaurants and an onsite Gym!
As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

French Technical Support Specialist

Title: French Technical Support Specialist
Salary: Attractive Salary + Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown
Languages: English, French
Posted: 18th May 2012

The French Technical Support Specialist is responsible for supporting and troubleshooting PayPal Product offerings such as Website Payments Standard, IPN/PDT, Website Payments Pro, and the Payflow suite of tools. In addition, the MTS L1 Specialist will be proficient in resolving escalated technical inquiries from PayPal�s legacy products that directly impact PayPal Merchant. A MTS L1 Specialist may be asked to assist with technical escalations resulting from new releases of merchant functionality and general merchant support as needed. As PayPal�s merchant products continue to expand, the MTS L1 is responsible for developing proficiency in new products and enhancements.

Job Requirements

- Fluency in English and French
- Must have strong understanding of HTML and internet development technology and concepts.
- Must have ability to decipher, troubleshoot, and correct HTML as related to PayPal product offerings
- Must to able to speak to advanced development concepts with potential customers in a clear and confident manner.
- Basic knowledge of web scripting concepts (.NET, Perl, ASP, PHP, Java, Coldfusion, JavaScript)
- Familiarity with common web development software (FrontPage, DreamWeaver, Adobe GoLive, etc)
- Strong Understanding of all internal MTS systems (Right Now, Admin, Knowledge base, Integration Center, - Developer Central, Developer Forums, PSERV, ClearQuest)
- Ability to take on special projects as assigned with little or no supervision and meet set deadlines.

Basic Qualifications 3 years related experience including:
� A minimum of two years of relevant work experience with educational requirements. Five years considered as equivalent.
� Experience in PayPal or eBay Customer Support, Risk Management, Technical Services strongly preferred with prior experience in the Merchant Department an added plus.
� Existing Technical Knowledge of PayPal Products offerings a plus
� Knowledge of payment gateway services formerly provided as Verisign Payment Services a plus.
� Work experience in a customer care environment where proficiency was developed in contact centre channels.
� Experience with web technologies, development languages and environments, including 1 or more of the following: HTML, C/C++, Perl, Java, VB, .Net, SQL, MySQL, PHP, Cold Fusion, ASP, Window Servers, Unix/Linux, XML.
� Experience in an Internet company.
� Experience working with PayPal�s web site, Admin Tools, Kana, a plus.

Relevant Work Authorisation Visa Required

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time

Senior Software Maintenance Engineer

Title: Senior Software Maintenance Engineer
Salary: Will be discussed at the final interview.
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

Do you want to join one of the most successful software companies in the world?

Do you want to build your career as part of a worldwide network of gifted technical professionals?

Are you interested in working with the Oracle Solaris Operating System, the world's leading UNIX platform?

If so, why not join the Software Maintenance Engineering (SME) team in Dublin as we continue to develop and improve the Solaris Operating System?

SME are recruiting Senior Software Engineers in Dublin. Oracle offer an excellent compensation and benefits package, as well as first class training and development opportunities, to help you develop your career with us.

SME is the final QA gate for all software updates applicable to the Solaris Operating System prior to their release. The team's responsibilities include testing of software updates for all supported versions of Solaris, including the recently released products which apply on top of Solaris, like the Solaris 11 , Solaris 10 , as well as a number ofOracle 11gR2 Database & Oracle Solaris Cluster.

Our philosophy is to rigorously root cause each issue found and identify which part of the patch/package creation, test and/or release processes allowed the error to be introduced. We then work to improve the processes and tools to prevent that class of error from ever recurring in the future. This means that our role is both broad and deep. For example, we are involved with bleeding edge hardware and software based virtualization technologies in the form of Oracle VM for SPARC and Oracle Solaris Containers (Zones) respectively, high availability products like Solaris Cluster, as well as working closely with Sustaining, Development, Test, Release Engineering and Customer Support teams worldwide.

Our testing involves execution of a wide variety of highly automated system test suites on a large range of SPARC and x86 hardware. We build complex test systems combining several of the latest Solaris technologies (e.g. Solaris, LDoms, Oracle RAC and Solaris Cluster) to enable us to test common customer system configurations.

SME also work with some of Oracle's newest and most high-profile products like Exadata and the most recent addition to the Engineered Systems family � SPARC SuperCluster T4-4.

SME form part of a larger group called Software Lifecycle Engineering (SLE) and, as part of this team, SME has additional responsibilities outside of testing software updates. For example, SME in conjunction with SLE are responsible for the defining and implementing the maintenance strategy for Solaris 10, Solaris 11 and SPARC SuperCluster T4-4, including creating deliverables like Oracle Solaris 10 patchsets and SPARC SuperCluster T4-4 quarterly maintenance updates.

Role & Responsibilities:

The successful candidate will join the Software Maintenance Engineering (SME) team in Dublin.

In this role, you will have the opportunity to learn more about:

- Solaris 10 & 11 System Administration on a wide range of SPARC and x86 (including high-end systems), with in-depth, hands-on experience.
- Solaris Cluster 3.2, 3.3 & 4.0 installation, configuration, deployment and testing.
- Exposure to Solaris' latest and greatest features such as IPS, LDoms, Zones, & ZFS and the design and configuration of test systems that combine several of these technologies.
- Definition, development and automation of testing maintenance updates for SPARC SuperCluster T4-4.
- Root Cause Analysis/Debugging of Solaris Operating System bugs.
- Structured problem analysis methodologies.
- Software process and test automation � typically using scripting languages like KSH, BASH, Python & Perl.
- Process Design and Test & Release Engineering Best Practice.
- In addition to the day-to day activities outlined above, team members are encouraged to engage in longer-term projects, working either individually or as part of a team.

Training will be provided to develop both the successful applicant's technical and �soft� skills.

QUALIFICATIONS:

Applicants should have a primary degree in Computing or a related discipline.

Required Knowledge and Skills:
- Strong working knowledge of UNIX and/or Linux Operating Environments, ideally with System Administration experience
- Experience with a shell scripting language.
- Programming experience, ideally shell, Perl or Python.
- Self-starter with excellent teamwork and communication skills.
- Good problem solving skills.
- Must have good attention to detail.
- There are several positions available. We are looking for Engineers with between 2 and 10 years experience.
- Starting salary will vary depending on candidate's experience.

Preferred Knowledge and Skills:
- Root Cause Analysis/Debugging of issues in a UNIX/Linux Environment.
- Experience of the Oracle DB and/or Solaris/Sun Cluster an advantage.
- C programming experience.

Italian Speaking Rich Media Technical Services

Title: Italian Speaking Rich Media Technical Services
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Italian
Posted: 18th May 2012

Responsibilities:
� Provide technical email and phone support to European customers for Rich Media Campaigns
� Produce creative template based Flash content from supplied assets
� QA and convert assets to meet clients serving specifications
� Provide Rich Media support for building internal tools to scale the business
� Create and build templates for local markets
� Ability to absorb complex technical concepts and communicate them to a nontechnical audience
� Work closely with campaign managers to trouble-shoot and launch a rich media campaign

Requirements:
� Experience in coding in HTML5, JavaScript and XML
� Ability to learn new programming and/or coding languages quickly and easily
� Knowledge of online advertising and digital technologies preferred
� Advanced knowledge of Flash � 2+years of Flash AS2 and AS3 experience
� Ability to code, investigate and troubleshoot in Flash AS2 and AS3
� Good knowledge of ActionScript, XML, and JavaScript
� Knowledge in HTML5 preferred
� Experience in quick turnaround support environment
� Proven ability to balance multiple priorities and strong attention to detail
� Must be fluent in English (oral and written) as well as the second European language

Merchant Risk Mitigation French

Title: Merchant Risk Mitigation French
Salary: competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, French
Posted: 18th May 2012

Job Requirements

SPECIFIC DUTIES

-Make recommendations on �non account managed� accounts which ensure merchant and PayPal relationship develops in a safe and structured manner.
-Review large amounts of financial data, making informed and innovative solutions to challenges identified that may identify an exposure to PayPal or the merchant
-Establish relationships with other Specialists and product leads within the organization to ensure excellent information flow and feedback on process, policy and product changes that will affect merchants.
-Provide guidance and assistance to peer employees by answering questions, providing feedback on customer issues, and supporting all areas of Fraud as needed.
-Provide feedback to management regarding necessary changes and updates, including policies, upgrades, and customer care issues.
-Attend all push and product training and successfully pass all testing.
-Answer phone calls or emails as assigned.
-Follow written procedures for all sub departments within the Fraud department.

Education

- Leaving Certificate or equivalent standard of education. May possess third level certificate, but not essential

Experience

- 2 years relevant experience (e.g. Credit Risk Analyst).
- Be a top performer in the department as measured by the previous performance score of an Exceeds Some or higher is strongly preferred.
- Must have a reliable and consistent attendance history.
- Customer communication experience (Email & Phone).
- Experience working special projects, escalations and other tasks of increasing difficulty as assigned by management with positive results.
- Experience presenting information in various business settings using both formal and ad-hoc presentations.
- Undergraduate degree may be considered as a portion of the experience requirement listed.

Knowledge, Skills, and Abilities

-Ability to perform specialist level work.
-Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required.
-Proficiency with Advanced ADMIN Tools, Kana Response, Attack, Agent Desktop, and Microsoft Office.
-Ability to learn and adapt to new software technologies.
-Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
-Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
-Well-developed sense of urgency and follow through.
-Ability to develop and maintain professional working relationships with peers, management and external departments.

Education
-Advanced Diploma or Equivalent

Oracle Applications Sales Account Manager - Benelux Territory

Title: Oracle Applications Sales Account Manager - Benelux Territory
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, French, Flemish
Posted: 9th May 2012

Oracle is the world�s largest enterprise software company and the industry's leading database company.
Oracle Applications Sales Account Manager - Benelux Territory ( based in Dublin, Ireland ) - ORACLE CORPORATION

OracleDirect is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, more than 400 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using latest Internet technologies.

Based in Oracle's European sales operation in Dublin, Ireland, Oracle wishes to hire an experienced sales professional to sell Oracle's Applications solutions to Business clients in the Benelux territory. This is an excellent opportunity for experienced and driven sales professional to join a global player in the IT industry and move their career to the next level with Oracle - the world�s largest Enterprise software company.

Corporation- Like no one else

- A challenging job in a positive atmosphere within an international organization with a dynamic team
The opportunity to influence your job and your workplace and to become part of a innovative business unit
- A competitive compensation package that is aligned with your qualifications and includes an employee benefits scheme
- Continuously selected by our clients as the exclusive vendor of preeminent talent

RESPONSIBILITIES:

- Demonstrate the business benefits of Oracle Applications solutions ( CRM, ERP or EPM ) to Benelux business customers
- Deliver online demonstrations of Oracle Applications solutions ( CRM, ERP or EPM ) with the ability to show what is asked by prospects.
- Develop sales by uncovering new opportunities in the Benelux sales territory
- Manage a number of sales opportunities at the same time
- Win sales deals in a competitive environment to achieve and overachieve sales targets.

QUALIFICATIONS:

- Proven track record in a B2B sales environment
- Demonstrable overachievement of revenue goals.
- Strong sales skills including business justification, negotiation and closing.
- Fluency in French + Flemish and English languages
- Prospecting and/or new business background.
- Expertise in demand generation in new markets from campaign conception to deal closure.
- Strong influencing skills.
- Enthusiasm to learn new sales skills and technologies.

WHAT WE OFFER

- This position is based in our Dublin office
- Competitive Salary and Flexible Benefits package tailored to suit your personal lifestyle.
- Excellent Training + Development including 3 week Intensive Foundation Course.
- Opportunity to work with some of the most talented individuals within the sales field.
- Access to our sports and social club, subsidised Restaurants and an onsite Gym!

So if you have a passion for sales and are hungry to drive your sales career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please contact Karen Armstrong at Oracle Corporation to discuss further

German Speaking Rich Media Technical Services

Title: German Speaking Rich Media Technical Services
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, German
Posted: 18th May 2012

Responsibilities:
� Provide technical email and phone support to European customers for Rich Media Campaigns
� Produce creative template based Flash content from supplied assets
� QA and convert assets to meet clients serving specifications
� Provide Rich Media support for building internal tools to scale the business
� Create and build templates for local markets
� Ability to absorb complex technical concepts and communicate them to a nontechnical audience
� Work closely with campaign managers to trouble-shoot and launch a rich media campaign

Requirements:
� Experience in coding in HTML5, JavaScript and XML
� Ability to learn new programming and/or coding languages quickly and easily
� Knowledge of online advertising and digital technologies preferred
� Advanced knowledge of Flash � 2+years of Flash AS2 and AS3 experience
� Ability to code, investigate and troubleshoot in Flash AS2 and AS3
� Good knowledge of ActionScript, XML, and JavaScript
� Knowledge in HTML5 preferred
� Experience in quick turnaround support environment
� Proven ability to balance multiple priorities and strong attention to detail
� Must be fluent in English (oral and written) as well as the second European language

French Speaker - Commencez votre carrière IT !

Title: French Speaker - Commencez votre carrière IT !
Salary: according to the knowledge and experience
Location: Czech Republic, Jihomoravsky, 63900
Languages: English, French
Posted: 24th May 2012

Description du Poste
Nous sommes à la recherche de candidats, qui parlent couramment français, pour un projet en pleine progression et plein d�expectatives à Brno. Votre tâche principale, sera de répondre au téléphone, pour donner un niveau 1 de service clientèle et IT Support. Notre Client ,est une entreprise multinationale Américaine, qui conçoit et vend des produits électroniques grand public, des ordinateurs personnels et des logiciels informatiques-Lap tops, smart phones, lecteur multimédia �. Société, qui s'est forgé une réputation singulière dans l'industrie électronique grand public, admirée dans le monde, par son innovation, ergonomie et esthétique de ses produits.
Vos responsabilités
� Fournir du support IT, assurer un service clientèle , sur les Smart Phones et les autres appareils de télécommunication, diagnostiquer le problème et donner des solutions au client .
� Vous devez a tout moment être flexible et professionnel, dans votre approche avec le client, car le niveau d�informatique peut varier d� un client a un autre.
� Enregistrer les appels du client dans le Contact Management System et suivre la procédure pour résoudre les problèmes.
� Remplir les différents Call Centre métriques, CSAT (Customer Satisfaction) , Durée de l appel , Précision des information données , et assimilation de celles-ci par le client .
� Renseigner le client des différentes options de support disponibles, expliquant les étapes à suivre pour résoudre les problèmes ,dans des guides on- line , Help Applications ,qui sont inclus dans les programmes ..
� Vous devez être ouvert et précis dans votre communication au près du client, vos collègues, et autres partenaires.

Qualification Requise

� Votre devez parler couramment Français, indispensable pour avoir une communication optimale avec les clients Français.
� Un niveau d�anglais suffisant, pour pouvoir comprendre et écrire. Les trainings sont en anglais, ainsi que la communication interne.
� Une communication claire et concise ainsi qu� un esprit analytique
� Intérêt pour le service clientèle et tout ce qui concerne l informatique.
� Capable de travailler dans des situations qui exige du dynamisme et être ne mesure de finir les tâche dans les délais
� Si vous avez déjà une expérience dans le secteur service clientèle (Pas nécessaire) , cela sera pris largement en considération
Infosys vous offre

� Salaire en diapason avec le marche du travail en République Tchèque. Avec un ajout d�un bonus mensuel par rapport à votre performance.
� Un Bonus de Départ
� Remboursement des frais de voyage et deux mois d hébergement offertes pour les candidats hors de la République Tchèque.
� un riche environnement, (vous travaillerez avec des jeunes personnes de différentes nationalités) 18 pays sont représentés dans la compagnie .
� Un développement personnel (vous pourrez aspirer a un avenir professionnel , la compagnie offre des nombreuses possibilités )
� *Un lieu de travail ouvert et amical, dans une compagnie international située dans la ville de Brno.
� *La compagnie vous proposera des Trainings , des cours de langues et de différentes activités (sportives ,culturelles)

Notes: Si vous êtes intéressé par cette offre d�emploi, et vous désirez joindre notre compagnie, merci de m� envoyer votre cv en Anglais : kristina_hrdova@infosys.com

German Speaking AdExchange Customer Support

Title: German Speaking AdExchange Customer Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, German
Posted: 18th May 2012

Responsibilities:
� Drive growth to the Ad Exchange business through creation of brand safe �packs� for use buy Ad Ex buyer networks
� Reviewing AdExchange for both policy and technical adherence, including evaluation of 3rd and 4th party re-directs for both static and real-time bidding.
� Provide Publisher specific service for offline activities such as Creative review, and adjustments of settings
� Learn to troubleshoot customer issues for Tier 3+ (for US, Europe, JAPAC)
� Review inclusion of new sites onto the AdExchange network

Requirements:
� Knowledge of HTML, JavaScript, SQL or prior experience troubleshooting technical issues.
� Knowledge of Flash, Basic XML and JavaScript concepts a plus.
� Knowledge of Rich Media a plus
� At least 2 years experience in online ad industry, including proven ability to understand complexities of display ad serving architecture
� Ability to absorb complex technical concepts and communicate them to a nontechnical audience effectively
� Demonstrated ability to be flexible/adaptable in exercising judgment in a dynamic matrix environment and able to manage competing priorities.
� Highly motivated individual with a proven ability to drive projects to a successful and timely conclusion
� Familiarity with the ad serving industry, ad exchanges and networks is a plus.
� Must be fluent in English (oral and written) as well as the second European language

French LMS Direct Consultant

Title: French LMS Direct Consultant
Salary: Competitive
Location: Spain, Andalucía, Málaga
Languages: English, French
Posted: 9th May 2012

French LMS Direct Consultant - Malaga

Oracle Corporation is currently hiring LMS French Direct Consultants to be based in our new LMS Team based in the Oracle Center of Excellence in Malaga.

These new LMS Direct Consultant positions represent excellent opportunities for Talented and motivated individuals to progress and develop their career with The World's Largest Enterprise Technology company - Oracle Corporation.

Oracle's Global License Management Services (LMS) organization is focused on promoting the management, governance, and awareness of the proper use and distribution for Oracle solutions. LMS offers a range of value-added services to address customers� license management needs that are transparent and consultative, based on proven processes and expert licensing capability.

The main role of an LMS Direct Consultant is to establish all necessary facts to help the customer understand how the Oracle Software needs to be correctly licensed for his specific infrastructure and software usage. The goal is that our Customers use our Software within the granted license rights at any given time. The LMS Direct Consultant will work closely with the Oracle Direct Sales Organization and the LMS Field Teams establishing strategic relationships and through entrepreneurship support and drive the success of this new team.

Responsibilities:

- Acting as a consultant in Oracle License Management and compliance domains for customers and partners
- Work closely with customers / partners and identify the key people to work with and need commitment from
Persuasively articulates clear and concise messages to both internal and external parties, both verbally and written, while anticipating reactions and probing for a deeper understanding of underlying issues in order to progress the customer analysis
- Understand Oracle Business Practices, contracts and license policies
- Build working knowledge of LMS technical tools and processes
- Activities may include: reporting on LMS results and successes, recommending areas of improvement, recording, documenting and analyzing the data gathered, producing formal written review reports
- Establishes a cross-functional network of contacts within Oracle Direct and LMS to progress internal projects.
- Supports a dynamic multi-cultural team environment that is receptive to change and initiates improvement programs continuously
- Work closely and proactively with the LMS Field team on the assigned territories in all project phases.
- Establishing the usage of Oracle products by the customers using the relevant analytical tools and license metrics.

Oracle - Like no one else:

A challenging job in a positive atmosphere within an international organization with a dynamic team
The opportunity to influence your job and your workplace and to become part of a innovative business unit
A compensation package that is aligned with your qualifications and includes an employee benefits scheme
Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, and personal skills development training)

Challenging, dynamic and fun working environment

(As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Multi-lingual Technical Customer Support � Russian / German / Swedish / Norwegian

Title: Multi-lingual Technical Customer Support � Russian / German / Swedish / Norwegian
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Dutch, French, German, Italian, Norwegian, Russian, Spanish, Swedish
Posted: 18th May 2012

Job Profile

This is a fantastic opportunity to work for one of the most high profile brands in the technology world. This is a company that you would be proud to have on your CV. Due to rapid expansion we are looking to recruit full-time technical customer support specialists, who have a genuine passion for IT & technology; to handle calls and emails from Business customers.

Typical Candidate Profile:

A graduate from either a business studies/I.T or technical related discipline. Possess excellent customer service skills, great attention to detail and be very comfortable and interested in the latest technology. This can be either mobile telephone technology/gaming/internet/web design. Fluent in English both verbal and written as all training and internal communication is through English. Will consider candidates who may not have a relevant qualification but have worked within a customer services environment and have a genuine aptitude/interest in I.T.

Training:

All successful candidates will complete 4 weeks intensive training to cover all aspects of product knowledge, systems, procedures, protocols and communication skills. After 4 weeks all trainees move into graduation bay where they are closely monitored and supported in their role for a further 2 months.

Key Responsibilities:

- Dealing with international business sector customers, you will receive incoming email and telephone requests looking to resolve technical issues relating to online applications.
- Using the internal system you will log tickets, open cases and track all communications with customers.
- You will troubleshoot all issues reported, resolve and with minimum escalations to level 2 support.
- You will provide a high level of support in a timely and efficient manner, ensuring outstanding levels of customer service to worldwide users.
- Working as part of a team, you will be required to achieve both individual and team goals.
- You will liaise with your Team Manager on a daily basis, helping to work to service level agreements as defined.

Experience Required:

- Experience in a 1st line technical support role would be an advantage but not necessary as full training will be given
- You will possess excellent IT Skills & a passion for technology!
- Excellent communication skills with a proactive and positive approach to tasks
- An effective team player, you will be able to work independently as well as managing projects as per your Team Manager
- You will have a proven ability to deal with problems and solve them effectively
- Very customer service focused, with the ability to deal both with your colleagues, team manager and customers in a friendly, respectful and polite manner
- Strong multi-tasking with excellent time management skills
- Fluent English is essential + fluency in either Russian/German/Swedish/Norwegian. (Additional languages also needed � French/Spanish/Italian/Dutch.

French Speaking AdExchange Customer Support

Title: French Speaking AdExchange Customer Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, French
Posted: 18th May 2012

Responsibilities:
� Drive growth to the Ad Exchange business through creation of brand safe �packs� for use buy Ad Ex buyer networks
� Reviewing AdExchange for both policy and technical adherence, including evaluation of 3rd and 4th party re-directs for both static and real-time bidding.
� Provide Publisher specific service for offline activities such as Creative review, and adjustments of settings
� Learn to troubleshoot customer issues for Tier 3+ (for US, Europe, JAPAC)
� Review inclusion of new sites onto the AdExchange network

Requirements:
� Knowledge of HTML, JavaScript, SQL or prior experience troubleshooting technical issues.
� Knowledge of Flash, Basic XML and JavaScript concepts a plus.
� Knowledge of Rich Media a plus
� At least 2 years experience in online ad industry, including proven ability to understand complexities of display ad serving architecture
� Ability to absorb complex technical concepts and communicate them to a nontechnical audience effectively
� Demonstrated ability to be flexible/adaptable in exercising judgment in a dynamic matrix environment and able to manage competing priorities.
� Highly motivated individual with a proven ability to drive projects to a successful and timely conclusion
� Familiarity with the ad serving industry, ad exchanges and networks is a plus.
� Must be fluent in English (oral and written) as well as the second European language

Oracle Applications Business Development Consultant � Swiss Market

Title: Oracle Applications Business Development Consultant � Swiss Market
Salary: Undisclosed
Location: Ireland, Dublin Region, Dublin
Languages: English, German, Swiss German
Posted: 9th May 2012

OracleDirect is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, 350 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using latest Internet technologies.

The Business Development Consultant will be responsible for generating new business through outbound calling to sell Oracle Technology Solutions to new and existing customers across the enterprise and mid-market spaces.

This role requires a high level of motivation as well as strong sales skills. The successful Business Development Consultant is offered excellent career progression after a period of continuous target achievement, learning and development.

Responsibilities
� Demand generation through outbound calls (Activities associated with outbound calling include pre-call account investigation, account mapping, contact identification, pains / needs discovery, and solution matching)
� Identify new sales opportunities and create a business pipeline - Pipeline creation should consistently meet or exceed agreed targets
� Contribute individually to the Team targets, achieving a high level of customer satisfaction and quality lead generation
� Demonstrate a professional customer centric approach during all customer interactions.
� Qualify customer enquiries and conversations through Instant chat, emails, inbound and outbound campaigns

Personal skills and qualifications
� Excellent verbal and written communication skills essential
� Fluency in English (+ strong business English) is required
� Fluency in German + French OR Swiss German is essential
� Bachelor Degree in Business or IT related discipline is preferred (Alternatively, 2 years min of relevant commercial experienced is required)
� High level of energy, drive, enthusiasm and commitment
� Previous experience in Outbound Sales or Lead Generation role is an advantage
� Ability to self-manage, with strong organizational and planning skills
� Self- motivated to continuously expand personal and professional knowledge
� Ability to work in a high pressured, fast moving and challenging environment with a strong desire to work in sales

What we offer
� This position is based in our Dublin office
� Competitive Salary and Flexible Benefits package tailored to suit your personal lifestyle.
� Excellent Training + Development including 3 week Intensive Foundation Course.
� Opportunity to work with some of the most talented individuals within the sales field.
� Access to our sports and social club, subsidised Restaurants and an onsite Gym!

Stay Connected:
Facebook
Experienced
YouTube
Twitter
OracleMix
Graduates

Is part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

French Technical Customer Support

Title: French Technical Customer Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, French
Posted: 18th May 2012

Job Profile

This is a fantastic opportunity to work for one of the most high profile brands in the technology world. This is a company that you would be proud to have on your CV. Due to rapid expansion we are looking to recruit French speaking technical support specialists, who have a genuine passion for IT & technology; to handle calls and emails from Business customers.

Key Responsibilities:

- Dealing with international business sector customers, you will receive incoming email and telephone requests looking to resolve technical issues relating to online applications.
- Using the internal system you will log tickets, open cases and track all communications with customers.
- You will troubleshoot all issues reported, resolve and escalate to level 2 support.
- You will provide a high level of support in a timely and efficient manner, ensuring outstanding levels of customer service to worldwide users.
- Working as part of a team, you will be required to achieve both individual and team goals.
- You will liaise with your Team Manager on a daily basis, helping to work to service level agreements as defined.

Experience Required:

- Experience in a 1st line technical support role would be an advantage but not necessary as full training will be given
- You will possess excellent IT Skills & a passion for technology!
- Excellent communication skills with a proactive and positive approach to tasks
- An effective team player, you will be able to work independently as well as managing projects as per your Team Manager
- You will have a proven ability to deal with problems and solve them effectively
- Very customer service focused, with the ability to deal both with your colleagues, team manager and customers in a friendly, respectful and polite manner
- Strong multi-tasking with excellent time management skills
- Fluent English and French is essential! All Training is conducted through English!

Technical Account Manager German

Title: Technical Account Manager German
Salary: Attractive salary & benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown, Dublin 15
Languages: English, German
Posted: 18th May 2012

Technical Account Manager- German

Assigned as Account Manager to specific strategic merchants or partners.

Core job function centers around solving customers' business and technical issues by performing diagnostic and troubleshooting and by leveraging and contributing to the collective knowledge of the organization.

-Develop strong working relationships across levels and functions. Facilitate problem diagnosis and resolution in relevant areas.

-Rapidly master and utilize current technologies to innovate creative solutions and solve challenging technical problems.

-Expert in multiple technologies.

-Expert skills in related technologies.

-Expert in Functional Knowledge in some domains. Cross domain functional knowledge.

-Work with peers to leverage best practices and understand new trends.

-Identify and communicate system and facilities issues according to published escalation guidelines.

-Establish relationships with other members of the organization to ensure optimal information flow on processes, policies and products.

-Encourage independent thinking and creative solutions.

-Provide feedback to Product and Technology teams on products and services at all stages of the product lifecycle.

-Develop technical expertise within the team that enables it to troubleshoot integrations and contribute to development of enabling technologies.

-Participate in and perform other duties as assigned.

-Provide troubleshooting and support to PayPal merchants integrating the PayPal product.

-Run test scenarios and Quality Assurance testing.

-Identifies, verifies and documents irregularities in PayPal API functionality, including posting appropriate bugs. Manage bug process when appropriate (i.e., Discover, log, and, follow up on bugs and communicate when fixed).

-Work independently and with other members to successfully drive significant projects to completion.

-Be aware and work with geographic time sensitivities when triaging your tasks.

-Assume all responsibility for all aspects of the partner technical relationship, including working with Business Units, Integration teams, Product and Development teams and being available for all product launches.

Job Requirements

-Strong written and verbal communication skills.

-Minimum of 1 yr experience with high-availability web applications required.

-Must have project management experience.

-Must have exposure liaising, managing and working with all aspects of large customer accounts,
from their VIP management to developers.

-Excellent internal and external communication skills. Must be quality and detailed oriented, yet understand the level of detail appropriate for the situation.

-Advanced Understanding of web technologies, development languages and environments.

-Understanding with relational databases and minimum 1 yr SQL skills required.

-Self starter approach to work, with an eagerness to consistently meet and exceed the expectations of our merchants

-Customer facing experience a must.

-Strategic thinker with proven problem solving skills, with the ability to work within a team to meet support goals and objectives

-Demonstrated ability to research and analyze problems and develop solutions.

-Demonstrated ability to manage multiple priorities and projects simultaneously, work in a fast-paced environment and accomplish results through influence while meeting deadlines.

-Has thorough understanding of technical concepts required for specialized field. Uses that knowledge, creativity and company practices and priorities to obtain solutions to complex problems.

-Provides work leadership to others. Interfaces with senior management to provide and obtain information and to build consensus regarding project direction. Barriers to entry such as department/peer review exist at this level.

-Works on problems of diverse scope. Participates in the design, development, evaluation, and troubleshooting of systems or major subsystems. Participates in architecture definition.

-Expected to deliver resilient, robust, durable designs.

-Creative � develops and presents many varied and unique ideas

-Politically Astute � understands and can react to the politics inherent in organization structures

-Data analysis is complex and requires input from multiple sources and innovative problem solving. Interfaces to negotiate and exchange information with all levels of management.

-Uses judgment and creativity and sound technical knowledge to obtain and recommend solutions.

-Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results on matters of significance to the business. Internal and external contacts often pertain to company plans and objectives.

-Works on implementation and evaluation of systems and/or subsystems. May do some design work at the subsystem level.

-Substantial Functional Knowledge

-Work is generally self-directed and is guided by workflow and project requirements. Review is normally after the fact and may be developmental in nature.

-Works on problems of intermediate complexity and requires a working knowledge of both theoretical principles of the primary business discipline, and of departmental work processes, procedures, policies and standards. Participates in the formulations and implementation of departmental processes, procedures, policies and standards. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results on matters of significance to the business.

-Works on implementation and evaluation of subsystems. Does some design work at the subsystem level.

-Skilled in Presenting � can effectively communicate in large

Basic Qualifications

-Fluent German
-3 to 5 years technical support experience with demonstrated mastery of customer service skill

-Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers.

-Outstanding verbal and written communication skills.
-Strict attention to detail and accuracy.

-Excellent general technical background with demonstrated sound problem solving and analytical skills.

Project management skills

-UNIX and Windows system-level expertise

-Advanced networking troubleshooting experience a plus.

-Experience working with internal engineering group to solve complex problems.

-Six months to one year of experience in e-commerce and/or financial industry (credit cards and/or ACH).

-Bachelor�s degree, MCSE or equivalent experience.

-Knowledge of RDBMS, including expertise in SQL syntax

-Web development experience using HTML and at least two of the following: XML, C, C++, Perl,
CGI, Visual Basic, Java , Javascript , Cold Fusion, ASP.

-Conceptual knowledge of TCP/IP, Proxy servers, Firewalls

-Bachelor�s degree, vocational school or equivalent experience.

-Must successfully pass Background Check to achieve and maintain trusted employee status.

-Politically Astute � understands and can react to the politics inherent in organization structures

Skilled in Presenting � can effectively communicate in large or small group settings both in person and via online or remote communication vehicles.

Business Awareness � understands current and possible future business trends and information

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

German Pre-Sales Consultant

Title: German Pre-Sales Consultant
Salary: Competitive
Location: Spain, Andalucía, Málaga
Languages: English, German
Posted: 9th May 2012

Oracle Direct is our sales operation representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, 900+ talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using the latest internet technologies.

Based in Oracle Direct�s sales operation in Malaga, Spain, this exciting position represents an excellent opportunity for a Talented IT / Technology professional to move their career to the next level with the world�s largest Enterprise Technology company � Oracle Corporation (www.oracle.com).

The successful individual will be offered world-class training and structured career development to ensure you reach your maximum potential as a Technology / IT professional. If you currently work in a Technical / IT environment and have a passion to deliver technology solutions to Enterprise customers, then Oracle Corporation wants to hear from you!

Responsibilities

- Support the sales reps and specialists to identify the best Oracle solution for their customer's business.
- Engage with customers by translating their business needs into appropriate Oracle solutions.
- Present and articulate features and benefits of the Oracle solution.
- Showcase the Oracle product stack using existing solutions and internal development resources.
- Deliver product demonstrations and presentations to customers using the latest web technology.
- Become the technical solution expert for a designated product set.
- Keep abreast of all new products, market trends, future directions and the competition for areas of focus.
- Maintain up-to-date knowledge of Oracle�s product stack and be able to position our solution versus our competitors.
- Ongoing education and training of the sales force on Oracle technologies and solutions.
- Coach sales representatives to identify and create sales opportunities for the broad range of Oracle solutions and assist the sales teams to identify customer upsell opportunities.

Required Skills

- Excellent presentation and communication skills.
- Strong customer orientation.
- Proactive, creative and innovative thinker.
- Willingness to work towards achieving goals in a changing and challenging environment.
- Team player who can motivate and lead.
- Coaching, mentoring and training skills.
- Demonstrated ability to plan tasks and follow-up on actions.
- High degree of personal motivation.
- Desire to stay current with the hardware market and latest technologies

Qualifications

- Fluency in English and German languages
- Degree in Computer Science, Engineering or equivalent.
- Excellent verbal and written communication skills are essential.
- Excellent persuasive skills are essential.
- Proven experience in a technical environment.
- Previous pre-sales experience a distinct advantage but not necessary.
- Experience as a Systems Administrator would be an advantage but not necessary.

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please apply today

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Software Application support with Polish and Russian language

Title: Software Application support with Polish and Russian language
Salary: Relevant to Experience
Location: Czech Republic, Jihomoravsky, Brno, 639 00/ Brno
Languages: English, Russian, Polish
Posted: 24th May 2012

Infosys Technologies Ltd. is one of the largest IT companies in the world. Our services include business and technologies consulting, IT services and business process outsourcing. Currently we are looking for candidates for Software application positions for our international project. This position may require travel for on-site training abroad.

Job responsibilities:

- Provide application support for non-standard software applications
- Communicate with end users in the respective country to clarify problems with applications and resolve them
- Diagnose the issue and escalate to programmers in case of complex application problems
- Facilitate communication between programmers and end users
- Provide translation from local language to English for internal purpose only
- Maintain technical knowledge databases and �How to� queries
- Reporting on local country data on Incidents, Problems, Service requests etc.

Our requirements:

- English on an advanced level
- Good communication skills in combination of these two languages: Polish and Russian
- Technical education (Computer science, Electro engineering) or previous experience in the relevant field
- Knowledge / previous exposure of JAVA or .NET technologies (main technologies for all applications)
- Basic knowledge of databases (such as Oracle, MySQL, MSSQL)
- Understanding of basic OOP principals
- Ability to work in an international team
- Willingness to travel for training to the country according to language specification for 3 � 6 months
- Possibility to work in Czech republic
- Starting date: IMMEDIATELY

We offer:

- Attractive compensation package relevant to experience
- Development possibilities in the international environment
- Excellent training and development opportunities within Infosys

English, French, German Scientists and Engineers - Based Nationwide Across Germany

Title: English, French, German Scientists and Engineers - Based Nationwide Across Germany
Salary: Dependent on Profile
Location: Germany
Languages: English, French, German
Posted: 24th May 2012

Join Europe�s top scientists and engineers

at the forefront of technology and work as a patent examiner at the European Patent Office.

Our graduate engineers and scientists � drawn from over 30 different European countries � work at the cutting edge of technology, examining the latest inventions in every technical field in order to protect and promote innovation in Europe.

If you have a degree in physics, chemistry, engineering or the natural sciences, and an excellent knowledge of one of the Office�s three official languages (English, French and German) and the ability to understand the other two, you too could be part of our team of patent examiners Nationwide across Germany.

To find out more about what it means to be a patent examiner, and for details of our attractive benefits package, visit our recruitment pages today: Click "Apply" to be redirected to our website to make your application today.

Keywords: Engineer Engineering Engineers Chemistry Science scientific scientist scientists

Applications Vertriebsbeauftragter (Deutschgebiet)

Title: Applications Vertriebsbeauftragter (Deutschgebiet)
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, German
Posted: 9th May 2012

Oracle Applications Sales Account Manager - German Territory ( based in Dublin, Ireland ) - ORACLE CORPORATION

OracleDirect is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, more than 400 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using latest Internet technologies.

Based in Oracle's European sales operation in Dublin, Ireland, Oracle wishes to hire an experienced sales professional to sell Oracle's Applications solutions to Business clients in the German territory. This is an excellent opportunity for experienced and driven sales professional to join a global player in the IT industry and move their career to the next level with Oracle - the world�s largest Enterprise software company.

Corporation- Like no one else

� A challenging job in a positive atmosphere within an international organization with a dynamic team
� The opportunity to influence your job and your workplace and to become part of a innovative business unit
� A competitive compensation package that is aligned with your qualifications and includes an employee benefits scheme
� Continuously selected by our clients as the exclusive vendor of preeminent talent

RESPONSIBILITIES:
� Demonstrate the business benefits of Oracle Applications solutions ( CRM, ERP or EPM ) to German business customers
� Deliver online demonstrations of Oracle Applications solutions ( CRM, ERP or EPM ) with the ability to show what is asked by prospects.
� Develop sales by uncovering new opportunities in the German sales territory
� Manage a number of sales opportunities at the same time
� Win sales deals in a competitive environment to achieve and overachieve sales targets.

QUALIFICATIONS:
� Proven track record in a B2B sales environment
� Demonstrable overachievement of revenue goals.
� Strong sales skills including business justification, negotiation and closing.
� Fluency in German and English languages is essential
� Prospecting and/or new business background.
� Expertise in demand generation in new markets from campaign conception to deal closure.
� Strong influencing skills.
� Enthusiasm to learn new sales skills and technologies.

WHAT WE OFFER
� This position is based in our Dublin office
� Competitive Salary and Flexible Benefits package tailored to suit your personal lifestyle.
� Excellent Training + Development including 3 week Intensive Foundation Course.
� Opportunity to work with some of the most talented individuals within the sales field.
� Access to our sports and social club, subsidised Restaurants and an onsite Gym!

Swedish Speaking Customer Service Specialist

Title: Swedish Speaking Customer Service Specialist
Salary: Competitive + Generous Shift Allowance & Benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Peterborough
Languages: English, Swedish
Posted: 9th May 2012

The Customer Service Specialist (CSS) is responsible for providing world class customer service; answering incoming calls and emails within Service Levels; anticipating and responding to the needs of the customer by taking personal ownership for researching, and delivering customer focused tailor made solutions.

The CSS has responsibility for managing own task load by balancing new incoming requests with existing tasks to ensure provision of customer focus and service quality.

Key Accountabilities:

� To deliver effective and tailored solutions to customer enquiries by ensuring quality service is delivered and targets are met
� Shows confidence in dealing with different customer types irrespective of their status, culture or behaviour
� Take responsibility to record all details accurately on Eden, reflecting call back times and availability of suppliers
� Adheres to internal policy and procedures to protect security and quality of output
� Ensure SLA targets are met and language/English line availability is personally owned by effectively demonstrating productive working practice and teamwork
� Share knowledge on travel destinations, special interests, events and suppliers and input these into the Knowledge Database
� Takes responsibility for own development needs, ensuring training and feedback is fully used with development needs shared with line manager

Skill/Technical Competencies:

� Excellent organisational skills; effective and efficient use of time and resources in order to meet all deadlines and deliver quality results
� Ability to effectively communicate �written and verbally � to an excellent standard and excellent interpersonal skills with customers and colleagues
� Ability to effectively and efficiently manage own time
� Proficient technical skills with confidence in Eden CRM, Internet and IT packages such as MS Office Suite or related systems
� Must be proactive and demonstrate initiative; able to reliably accomplish multiple tasks
� Ability to quickly adapt to changing situations, demonstrate flexibility, and take on other duties as assigned.
� Instinctive and consistent focus on quality and accuracy even when under pressure
� Excellent attention to detail

Behavioural Competencies

� Teamwork - Willingly shares resources, knowledge and/or information to support the team
� Developing Self & Others � Takes responsibility for own development needs. Accepts and uses the skills and knowledge provided by training.
� Customer Service � Anticipates and responds to the needs of the customer and takes personal responsibility for delivery customer focused solutions.
� Decision Making � Makes decisions in a timely manner to meet deadlines. Follows pre-set departmental procedures to arrive at the most suitable decision.
� Communication � Presents facts in a logical sequence in both verbal and written communication

Sales Account Manager � Swiss German Market

Title: Sales Account Manager � Swiss German Market
Salary: Competitive
Location: Spain, Andalucía, Málaga
Languages: English, Swiss German
Posted: 9th May 2012

Sun Enterprise Hardware Sales Account Manager � Swiss German market ( based in Malaga, Spain ) @ ORACLE CORPORATION

Oracle Direct is our EMEA Inside sales organisation selling All Oracle Technology products and services. This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the Talent Development Centre for EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology sales professional. Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled career opportunities within the Oracle global organisation

We offer you a truly international working environment that is fun, exciting and always challenging.

Responsibilities

- Sells Sun/Oracle Hardware Products and Solutions via the Telephone and Internet
- Manages business pipeline, draws up account/territory management plan
- Maximizes hardware revenue from existing accounts, working in close and active cooperation with Field Sales colleagues and Oracle Partners in the territory
- Identifies, qualifies and establishes new accounts
- Works field sales force, partners and Sales programs team to plan and direct sales campaigns
- Assists customers to determine their current and future computing needs by giving them advice on appropriate computing technologies and IT trends
- Proposes products and upgrades
- Organizes and conducts sales presentations/product demonstrations online
- Drives and manages the full sales process

Personal skills and qualifications

- Fluency in English, Swiss German is essential
- Proven track record in B2B solution sales environment
- Strong grounding in all aspects of professional selling especially
- Self motivated to continuously expand personal professional knowledge
- Professional with good organizational and planning and prioritization skills
- Strong communication and persuasive skills
- Third level education or equivalent experience

What we offer

- Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)
- Challenging, dynamic, and fun working environment
- Competitive, performance related salary
- Excellent Flexible Benefits package + Relocation package (if applicable)

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please apply today

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Hardware Sales Account Manager (UK Market)

Title: Hardware Sales Account Manager (UK Market)
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

UK SUN Enterprise Hardware Sales Account Manager ( based in Dublin)

We are currently hiring UK SUN Enterprise Hardware Sales Account Managers to be based in our expanding EMEA Inside Sales Centre based in Dublin, Ireland.
Oracle Direct is our EMEA Inside sales organisation selling all Oracle Technology solutions and services.
This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the Talent Development Centre for EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology sales professional.

Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled career opportunities within the Oracle global organisation

RESPONSIBILITIES:

- Sells Sun/Oracle Hardware Products and Solutions via the Telephone and Internet to achieve financial targets and agreed activity targets.
- Manages business pipeline, draws up account/territory management plan to drive continuous business success, providing accurate and timely forecasting and reporting to Management
- Maximises hardware revenue from existing accounts, working in close and active cooperation with Field Sales colleagues and Oracle Partners in UK territory
- Identifies, qualifies and establishes new accounts that align with Oracle�s sales strategies and business plan, developing effective relationships at Customers and partners to position Oracle to capture these new opportunities
- Works with UK field sales force, partners and Sales programs team to plan and implement demand creation activities and direct sales campaigns, taking responsibility for own pipeline creation
- Assists UK customers to determine their current and future computing needs by giving them advice on appropriate computing technologies and IT trends in their industries and articulating Oracle�s value propositions as they relate to them.
- Proposes products and upgrades which support the customers' computing strategies.
- Organizes and conducts sales presentations/product demonstrations online, liaising with other Lines of business where necessary.
- Drives and manages the full sales process according to defined Oracle�s methodologies and processes and priorities
- Works in close and active cooperation with Software, Consulting, Education and Support lines of business to share/find common leads and solutions to best support the needs of the customers.
- This role reports to a Senior Regional Inside Sales manager

QUALIFICATIONS:

- Fluency in English
- Proven track record in B2B solution sales environment with a desire to succeed and to maximize personal earnings with a high level of energy, drive, enthusiasm, initiative and commitment
- Strong grounding in all aspects of professional selling especially, in account planning, prospecting, needs analysis, solution design, objection handling, negotiation and closing
- Self motivated to continuously expand personal professional knowledge
- Ability to work in a high pressure, fast moving and challenging environment
- Professional with good organizational and planning and prioritization skills.
- Strong communication and persuasive skills, both written and verbal with Outbound calling experience and experience of engaging with and presenting to senior executives.
- Previous experience in the enterprise server and/or storage infrastructure markets would be a distinct advantage but not necessary
- Is effective at working as part of a virtual team comprised of customer, Partner and Field Sales organisation
- Ability to build credibility with customer's at all levels
- Ability to accurately and consistently forecast business for their area of responsibility.
- Strong track record of competitive wins, knowledge of competitive Solution offerings and competitive selling strategies is required.
- Third level education or equivalent experience

WHAT ORACLE OFFERS

- Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)
- Challenging, dynamic and fun working environment
- Competitive, performance related salary

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please contact Niamh Murphy at Oracle Corporation to discuss further

Interpreters based in Cardiff

Title: Interpreters based in Cardiff
Salary: 16-26
Location: United Kingdom, Wales, Cardiff
Languages: Arabic, Kurdish, Swahili
Posted: 18th May 2012

thebigword is one of the leading global language service providers. Due to a number of recent contract wins, we are currently seeking freelance interpreters based in Cardiff to carry out interpreting assignments on a regular basis for our local clients. The languages of particular interest are:

KURDISH SORANI
SWAHILI
Algerian/Arabic
KRIO

Ideally candidates should meet at least one of the following criteria:
Community Interpreting Course Level 3
BA or MA in interpreting services
Diploma in Public Service Interpreting ( DPSI)
Metropolitan Police Test
Home Office Test

Be a full member National Register of Public Services Interpreters (NRPSI)
For rare languages we will also consider Interpreters who do not fill the above criteria.

If you speak one of the above languages and would like to receive the many benefits that come with working with an established and experienced Interpreting Service Provider, we would love to hear from you!

Please contact us on join@thebigword.com
We look forward to working with you!
thebigword interpreting service

Danish Speaking Customer Service Specialist

Title: Danish Speaking Customer Service Specialist
Salary: Competitive + Generous Shift Allowance & Benefits
Location: United Kingdom, East Anglia, Cambridgeshire, Peterborough
Languages: English, Danish
Posted: 9th May 2012

At WhiteConcierge we deal with some pretty amazing requests on behalf of some pretty remarkable people. Whatever our customers need and wherever they are in the world, WhiteConcierge delivers. So long as it�s legal and ethical we always get it done. If you ever experience two days the same when you�re working for us, you must be on annual leave!

You will be a lifestyle specialist, helping our clients get the very most out of their business, travel and leisure plans, providing an intelligent service for people whose time can�t be left to chance.

WhiteConcierge is Europe�s leading B2B concierge, travel and lifestyle management service. Our team operates on a 24/7 basis in 9 languages, serving our global customer base. The success of our business is driven by our people � we pride ourselves on delivering a unique service that is absolutely second to none. A WhiteConcierge Customer Service Specialist is a creative thinker, a natural communicator and an imaginative problem solver; above all they are dedicated to customer service.

First and foremost, we need polished people with an incredible passion and drive for perfection in everything they do. Lifestyle management service experience is an advantage but not essential � a team player with the ability to multitask and to effectively manage your time, whilst delivering exceptional customer service is paramount.

WhiteConcierge Ltd is an Equal Opportunities Employer.

Guaranteed Interview Scheme

As an Equal Opportunities Employer we actively encourage applications from people with disabilities. If you have a disability and have claimed a guaranteed interview, then you only need to meet the minimum qualifying criteria for the job you have applied for at the application and selection testing stages of the recruitment process. You will then automatically be invited to the final stage.

For more information about our business please visit www.WhiteConcierge.com

NO AGENCIES PLEASE
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.

Interpreters based in Belfast

Title: Interpreters based in Belfast
Salary: 16-26 per month
Location: United Kingdom, Northern Ireland, Belfast
Languages: Arabic, Cantonese, French, Indonesian, Farsi, Lingala, Amharic
Posted: 18th May 2012

thebigword is one of the leading global language service providers. Due to a number of recent contract wins, we are currently seeking freelance interpreters based in Belfast to carry out interpreting assignments on a regular basis for our local clients. The languages of particular interest are:

ARABIC KURDISH SORANI
ALGERIAN Arabic KYEREPONG
AMHARIC LINGALA
BENGALI MANDARIN
BERBER MANDINKA
BULGARIAN PORTUGUESE
CANTONESE PUNJABI
DIOULA SOMALI
FARSI SWAHILI
FRENCH TIGRINYA
INDONESIAN URDU
KURDISH KURMANJI YORUBA

Ideally candidates should meet at least one of the following criteria:
Community Interpreting Course Level 3
BA or MA in interpreting services
Diploma in Public Service Interpreting ( DPSI)
Metropolitan Police Test
Home Office Test

Be a full member National Register of Public Services Interpreters (NRPSI)
For rare languages we will also consider Interpreters who do not fill the above criteria.

If you speak one of the above languages and would like to receive the many benefits that come with working with an established and experienced Interpreting Service Provider, we would love to hear from you!
Please contact us on join@thebigword.com
We look forward to working with you!
thebigword interpreting service

English, French, German Scientists and Engineers - Based The Hague, Netherlands

Title: English, French, German Scientists and Engineers - Based The Hague, Netherlands
Salary: Dependent on Profile
Location: The Netherlands, Zuid-Holland, The Hague
Languages: English, French, German
Posted: 24th May 2012

Join Europe�s top scientists and engineers

at the forefront of technology and work as a patent examiner at the European Patent Office.

Our graduate engineers and scientists � drawn from over 30 different European countries � work at the cutting edge of technology, examining the latest inventions in every technical field in order to protect and promote innovation in Europe.

If you have a degree in physics, chemistry, engineering or the natural sciences, and an excellent knowledge of one of the Office�s three official languages (English, French and German) and the ability to understand the other two, you too could be part of our team of patent examiners in The Hague, Netherlands.

To find out more about what it means to be a patent examiner, and for details of our attractive benefits package, visit our recruitment pages today: Click "Apply" to be redirected to our website to make your application today.

Keywords: Engineer Engineering Engineers Chemistry Science scientific scientist scientists

Danish speaking Project Manager (Leeds)

Title: Danish speaking Project Manager (Leeds)
Salary: to £20k plus commission on meeting KPIs/targets
Location: United Kingdom, Yorkshire, West Yorkshire, LS12 6AB
Languages: English, Danish
Posted: 18th May 2012

Danish Speaking Project Manager - Leeds

We are currently seeking Danish speaker to join our team based at our international head office in Leeds. thebigword Group is a world-leading International language management group supplying translation, interpreting and language technology services to a wide range of global clients across 77 countries including household-name multinationals and public-sector bodies. With a growth of 40% every year for the past 3 years, we are one of the Sunday Times International Track 100 private companies.

This is a challenging Leeds based role, requiring a combination of project management and linguistic skills to successfully deliver projects to many high profile clients. We require a Danish speaking professional to join an existing projects team specialised in dealing with Danish speaking clients based in the Leeds office.
Responsibilities include:
� Management and co-ordination of translators, software engineers and DTP specialists
� Planning, scheduling and monitoring the progress of multiple projects
� Effective communication with clients to ensure customer satisfaction
Skills and experience required:
� Fluent in Danish or to near native level
� 1-2 years Project Management experience desirable
� Client/customer experience
� Strong commercial awareness
� High level of IT literacy
� Strong oral and written communication skills
� Problem-solving skills
This is a fantastic opportunity to build a project management career whilst utilising linguistic skills within a lucrative and rapidly growing niche industry within the fastest growing Language Services Organisations in the World.

We actively encourage applications from candidates over the age of 40 as they are currently under represented in our workforce. All applications will be assessed equally on the most suitably qualified person for the role.

Please note: Due to the nature of our business, all successful applicants will be required to complete a basic criminal records disclosure.

65636BR

Title: 65636BR
Salary: Attractive & Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown Dublin 15
Languages: English, German
Posted: 18th May 2012

German Telesales

Position Overview

The Telesales Manager is responsible for leading and inspiring the PayPal Merchant Sales team to achieve new sales in their respective markets. They will be responsible for increasing portfolio growth and efficient cost of acquisition levels.
The Telesales Manager will be an inspiring leader with solid sales experience, energy, self-motivation, stamina and enthusiasm. He/she will be responsible for creating and implementing robust processes across the telesales business that will drive success, efficiencies, improve profits and delight PayPal's merchant customers.

The Manager role will be responsible for providing leadership and direction to this team ensuring their success as measured against quarterly performance goals. This requires the incumbent to provide coaching and guidance with regard to the quality of client interactions, daily operations and to assess resources and staff needs for the segment.

In addition, the Manager will be responsible for the implementation of strategy and plans for the segment, while adjusting processes to meet overall corporate objectives as directed by senior management and the supported eBay and off-eBay merchant business units. They will ensure that supplemental coaching and training programs are provided to the team as they become available. Participation in the development of staff growth and operational planning will be required.

Core Duties
Build, coach, and direct a team of Supervisors and agents into a highly responsive team that meets the required published performance standards. (30%)

Ensure that each direct report Supervisor is coaching, developing and communicating with their teams routinely and effectively by ensuring that Supervisors are reviewing and communicating daily performance, quality, and attendance reports at the individual and team levels. (10%)

Work with peer managers to leverage best practices and understand new trends. Establish relationships with other managers throughout the organization to ensure excellent information flow and feedback on impacts of process, policy and product changes. (10%)

Participate in special projects as needed and perform other duties as assigned. (20%)

Contribute to the implementation of workflow process improvements (10%)

Participate in executive level overview of product and system enhancements prior to each push cycle. Ensure that their team is adequately prepared for upcoming workflow and/or procedural changes concerning upcoming web site updates. (10%)

Ensure maximum customer satisfaction by ensuring staff is responsive to merchant inquiries for product solutions, is knowledgeable about risk management strategies and actively shares information with the merchant. Identify product opportunities for the segment and assist the Business Support staff in preparing and delivering consultative selling to our Merchants. (10%)

Competencies
Drive for Results
Building Effective Teams
Timely Decision Making
Managing and Measuring Work
Organizational Agility
Strategic Agility
Delegation
Customer Focus
Developing Direct Reports and Others

Business skills
Excellent organizational, communication, and interpersonal skills.
Ability to direct and motivate others.
Ability to lead through vision and values.
Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.

Technical skills
Ability to learn and adapt to new software technologies
Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel).
Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).
Ability to define and utilize quantitative and qualitative management information reports.

Experiences required
5 or more years experience in one or more of the following areas: Customer Support, Financial Services Payments Services experience.
A minimum of 1 year of experience in practical skill development and coaching of subordinate staff in customer communications, product knowledge, cross-selling and the application of basic business principles.
Proven experience in managing 20 or more employees.

Language(s) Needed for Job
Fluency English and German
Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (O�Connell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club
Annual Family Day Barbeque

Commercial Underwriting Hebrew

Title: Commercial Underwriting Hebrew
Salary: Attractive Salary & benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown, Dublin 15
Languages: English, Hebrew
Posted: 18th May 2012

Commercial Underwriting Hebrew

Primary Job Responsibilities
The Commercial Underwriting Specialist will be responsible for the detailed Credit Risk analysis of new Merchants in the CMEA region preceding the granting of a PayPal Business Account and/or high risk PayPal`s account features. The underwriting process includes the use of PayPal data, external credit reports, websites review and interviews with merchants. Areas of focus will include but are not limited to performing risk management analysis and providing acquisition recommendations, assuring regulatory adherence, supporting merchant monitoring program, enforcement operation and validation of merchant�s business proposition. Success will be measured by the ability to enable the merchant services business by optimizing revenue and losses

Job Requirements
Analyze Merchant requests for a PayPal Business account facility, performing a Credit Risk assessment of the merchant and/or company against established Corporate Credit Risk policies and procedures, including:
-Financial statement analysis
-Merchant business model analysis
Act as main point of contact for all Credit Risk queries, managing and providing ongoing training to Business Units, Sales Teams analysts and other areas of the business maintaining positive relationships and open communication with all departments in the Sales workflow process, supporting business and revenue growth
Perform credit write-up for management review on high risk portfolio accounts or specific regions

Key Skills
1.Strong analytical skill - must be able to analyze complex data, draw meaningful conclusions, and make holistic business recommendations
2.Ability to approach problems in a quantitative and qualitative manner
3.Excellent organizational, communication, and interpersonal skills
4.Strong negotiating, influencing and facilitation skills
5.Ability to learn and adapt to new software technologies
6.Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
7.Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).
8.Familiarity with Anti-Money Laundering, and other regulatory compliance requirements for merchants
9.Familiarity with PayPal and the merchant processing industry, particularly risk and operational processes

Required:
1.A minimum of 3 years of commercial underwriting experience in middle to large markets is desirable
2.Experience in financial statement analysis, financial modeling and valuation is essential
3.Experience preparing financial reviews, interpreting financial performance and assessing credit exposure is essential
4.Direct experience in utilizing analytical skills to identify critical trends

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time

Outbound French/English Bilingual Customer Advisor

Title: Outbound French/English Bilingual Customer Advisor
Salary: £9.00ph + incentives
Location: United Kingdom, London, West London, Kingston upon Thames
Languages: English, French
Posted: 21st May 2012

Sitel is redefining outsourcing excellence in the contact centre, by raising the bar on expectations. We are the leading global business process outsourcing provider of customer care and complementary back-office processes.

We are launching a new and exciting outbound project with an established client, aimed at enhancing customer loyalty and acquisition, which in turn will increase market share and enable us to become the number 1 choice for Customers and Health Care Professionals.

We are looking for people who thrive in creating a strong and trustful rapport over the phone and take pride in being the one who will make a difference. The project involves customer retention and loyalty, promoting products and services and customer satisfaction investigations. Excellent understanding and strong communication skills are fundamental requirements for this project.

Summary of Primary Job Responsibilities
� Make outbound contacts within guidelines/goals established by the client and contact centre management.
� Building strong and exciting relationships over the phone
� Investigating needs offering and promoting adapted products and services
� Going the extra mile, providing a personalized service and sharing an outstanding experience with the customer
� Consistently achieve call quality targets and meet client and customer satisfaction goals.
� Adherence to current Sitel policies and guidelines.
� Other duties as assigned.

Experience Target
� Customer Service
� Call centre experience desirable
� Sales/Outbound experience
� Marketing experience desirable

Knowledge/Skills/Abilities
� Strong understanding of communication, customer service and sales skills.
� Ability to interact positively with customers, peers and supervisors
� Dependable, reliable and able to perform duties with minimal supervision.
� Basic computer skills (e.g. hardware, operating systems, internet).
� Self-motivated

Special Certifications
Fluent French and English language skills

Customer Service Representative (Norwegian and a second language preferably Nordic)

Title: Customer Service Representative (Norwegian and a second language preferably Nordic)
Salary: competitive with excellent benefits
Location: Ireland, Dublin Region, Dublin
Languages: English, Danish, Finnish, Norwegian, Swedish
Posted: 9th May 2012

Position: Customer Service Representative (Norwegian+second language preferably Nordics)

Are you Covidien?

More than 42,000 employees worldwide are proud to serve as the driving force behind our growth, innovation and passion for lifesaving work. A leading provider of medical devices, supplies and pharmaceuticals, Covidien ensures that doctors and nurses have the products and solutions they need to create better patient outcomes every day.

Customer Service Centre

The Cherrywood Customer Service Centre (CSE) is a Global Business Unit within Covidien. CSE is the EMEA shared service centre for all customer transactions. It is a multi-national centre covering 16 markets with 21 different nationalities. Customer orders are received by phone, fax or email with over 4,000 orders received and processed on a daily basis with a weekly order value of $37 million.

Position Summary

Join Covidien as a Customer Service Representative and you�ll use your problem-solving abilities and excellent communication skills to guarantee quality service to customers around the globe. Working from our recently established European Services Centre in Dublin, you�ll manage queries and orders for a variety of international customers. In return, we�ll provide great training and development opportunities, as well as an excellent benefits package. It�s a unique opportunity to be part of a rapidly growing and multicultural centre and make sure that life-saving medical supplies get where they�re needed most.

Principle accountabilities

� Efficiently managing customer queries and orders
� Communicating effectively with customers
� Processing orders to high standards of quality
� Contributing to process improvements whenever possible

Skills & Qualifications

Minimum requirements:

� Fluent Norwegian language skills + knowledge of one additional language required (preferably Nordics)
� Customer service experience (contact centre/call centre environment strongly preferred)
� A Leaving Certificate (or equivalent)

Preferred requirements:

� A university degree and knowledge of additional European languages will be advantageous

Other skills:

� English language skills to business standard
� Strong communication and time management skills
� Excellent customer focus and drive for results

Covidien is an equal opportunities employer and welcomes applications from all sections of the community.

ORACLE Now Hiring UK Inside Sales Talent (Based in Dublin, Ireland)

Title: ORACLE Now Hiring UK Inside Sales Talent (Based in Dublin, Ireland)
Salary: Competitive
Location: United Kingdom, London, Central London
Languages: English
Posted: 9th May 2012

Due to Oracle Corporation�s continued growth in EMEA, we wish to hire Talented Inside Sales Account Managers / Internal Sales Executives for our fast growing Technology centre in Dublin, Ireland. Successful candidates will be based in Dublin, Ireland and will sell world leading Oracle Technology solutions to corporate clients in the UK market.

These new positions represent superb opportunities for those sales professionals based in the UK who are serious and committed to driving their sales career forward to the next level within Oracle Corporation in the medium to long term either as an individual contributor or in a managerial capacity.

Oracle Direct is our EMEA sales organisation selling all Oracle Technology solutions and services. This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the "Talent Development Centre" for EMEA. Successful candidates will be offered world class training + structured career development programmes to ensure you reach your maximum potential as a Technology sales professional.

Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled career opportunities within the Oracle global organisation.

Excellent salary packages + full benefits package are offered to successful candidates.

A Full Relocation package from the UK to Dublin will be provided.

So if you have a passion for sales and are hungry to drive your sales career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please contact Saul Whitton at Oracle Corporation to discuss further

Channel Support Account Manager with German

Account Manager French

Title: Account Manager French
Salary: Attractive Salary + Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown dublin 15
Languages: English, French
Posted: 18th May 2012

Primary Job Responsibilities

As an Account Manager, you will serve as the lead point of contact for all operational aspects of the merchant processing relationship during the contract life, identifying opportunities for proactive discussions with the merchant regarding his business, growth strategies and recommendations as to how PayPal may assist in meeting overall profitability objectives. In this regard, the Account Manager strives to be the focal point of knowledge about the merchants within the portfolio. This position is the merchant�s source for PayPal product information and communication on critical operational issues. This position has specific targets for increasing PayPal�s share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business silos owned or controlled by the merchant.

The Account Manager position is a fundamental component of the PayPal Merchant Operations team, serving as a primary contact for a portfolio of up to 150 SMB merchants.

Working with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management (40%)

Working directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues. (30%)

Working with other departments to address and resolve merchant questions, concerns and issues. (15%)

Researching and problem solving in order to resolve merchant questions, concerns and issues. (10%)

Industry and product related continual learning (5%)

Competencies:
-Drive for Results
-Negotiating
-Approachability
-Time Management
-Customer Focus
-Business Acumen
-Listening

The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.

Job Requirements
-Fluency in English & French is a must
-Excellent organizational, communication (written and oral), and interpersonal skills.
-Self motivated, target driven independent worker
-Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
-Excellent Customer Relationship skills
-Strong working knowledge of external systems, PC based internet and software applications (The -Internet, Microsoft Office - Outlook, Word, Excel).

Basic Qualifications Required:
-2+ years proven and strong inbound and outbound sales experience within a fast paced target oriented environment

-Bachelors Degree or equivalent work experience

Preferred:
-2+ years sales or business development experience in one or more of the following areas: internet company, financial institution, payments processor, or telemarketing firm.

This position requires sitting, typing and repetitive motions.

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time

Account Manager Danish Swedish English

Title: Account Manager Danish Swedish English
Salary: competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, Danish, Swedish
Posted: 18th May 2012

Primary Job Responsibilities

The Account Manager position is a fundamental component of the PayPal Merchant Operations team, serving as a primary contact for a portfolio of up to 100 small merchant clients in Europe. These merchants are processing between $50,000 and $400,000 in total processing volume per month.
The position serves as the lead point of contact for all operational aspects of the merchant processing relationship during the contract life, identifying opportunities for proactive discussions with the merchant regarding his business, growth strategies and recommendations as to how PayPal may assist in meeting overall profitability objectives. In this regard, the incumbent strives to be the focal point of knowledge about the merchants within the portfolio.

The position is the merchant�s source for PayPal product information and communication on critical operational issues including risk management, fraud issues, negative account actions including limitations, placement of reserves and withdrawal limits. This position has specific targets for increasing PayPal�s share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business silos owned or controlled by the merchant. The incumbent will have a strong understanding of basic business and will be required to apply solutions to the merchant�s environment. Outbound calling to the portfolio will range from 35-50 per cent.

The Account Management I role will require tight coordination with a wide range of PayPal teams, including: Telesales, eBay Support teams, Off-eBay Merchant Services (MSBU), Marketing, Merchant Technical Integration, and Global Risk Operations.

Specific Duties:

- Incumbent has responsibility to provide a single point of contact for all operational and risk related issues associated with the assigned merchant account. This includes requesting additional supplemental merchant information, ensuring that technical assistance is available and that issues are resolved promptly, communication of risk-related information to the merchant such as fraud inquiries, account limitations, requirement for reserves etc.
- Analyze and understand the client and their business, including future direction business direction. Incumbent is responsible for cross selling PayPal product and services to meet or exceed share of wallet goals for the portfolio as assigned by the Segment Manager.
- Perform proactive management and interaction with all accounts within the assigned portfolio. Outbound calling to customers on general needs assessment, feature education and product cross selling should consume 35-50 percent of daily activities.
- Position has responsibility for the contractual health and well-being of assigned relationships within the PayPal merchant portfolio, including contract renewals for accounts and retention of the account base.
- Establish effective working relationships with other managers and product leads within the organization to ensure excellent information flow and feedback on of process, policy and product changes that will affect the Small merchant segment.
- Document all communication with accounts accurately and in a timely manner via system tools. Ensure that issues are escalated appropriately to appropriate internal departments and management.
- Prepare monthly business summaries on assigned clients in support of segment reporting requirements. Provide key insight to management team by summarizing merchant segment impacts from product enhancements and system problems.

Job Requirements

Maintain required level of client portfolio satisfaction as measured by quarterly or semi-annual survey.

Maintain an acceptable level of job discretion. Performance is evaluated against the ability to make judgment calls, the ability to make sound decisions, a desire to make decisions.

Displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.

Maintain acceptable level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of PayPal, and communicating with all levels both within the existing team & anyone outside the direct reporting structure.

Maintain acceptable level of commitment to include seeking out additional responsibilities volunteering for special projects, identifying oneself as a go-to individual, flexibility with change and a passion for the product and company.

Education
Bachelors Degree or Equivalent

French Speaking Inside Sales Representative

Title: French Speaking Inside Sales Representative
Salary: Competitive
Location: Ireland, South-West, Cork
Languages: English, French
Posted: 3rd May 2012

At Apple, we believe that hard work, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire � and that by focusing on the smallest of details, we can make big impacts with our customers and their business�. Building this environment starts with YOU!

The ideal Inside Sales Representative candidate should:

� Be passionate about Apple products and it�s unique company culture;
� Demonstrate Apple Products and accessories to our business customers whilst educating customers on how our products will benefit their Business;
� Provide consultative solutions to customers based on their business needs;
� Be a subject matter expert on the Apple product features and related accessories;
� Be comfortable in a fast-paced, results driven, performance-based environment where performance are monitored, recorded, and assessed;
� Bring innovation & creative thinking to Apple Store for Business;
� Should posses a track record of sales success and proven ability to exceed all sales goals.

An Inside Business Sales Representative within the Apple Store For Business organization is responsible for:

� Providing the ultimate professional experience whilst building and maintaining B2B relationships with our customers;
� Qualifying and converting sales received through inbound and outbound calls;
� Providing our Business Customers with a full solution to benefit their business;
� Generating leads, influencing buying decisions and directing our business customers through order processes;
� Driving and executing inbound calls into closed sales;
� Demonstrating ability to think pro-actively and strategically;
� Reaching and exceeding targets.

Education and Experience:

� Fluency in French and English;
� Must have a minimum of 3 years sales experience with a minimum of 1 year in the Business to Business space preferably in the Technology Sector;
� Strong history of quota achievement over career;
� 3rd Level Degree or equivalent work experience;
� Must have excellent speaking skills complemented by exceptional written, oral skills and very strong organizational skill;
� Ability to articulate and understand the customer strategy and Apple solution strategy independently.

Flemish Speaking Customer Care Representative (Cisco)

Title: Flemish Speaking Customer Care Representative (Cisco)
Salary: Competitive
Location: United Kingdom, Northern Ireland, Belfast, Belfast
Languages: English, Flemish
Posted: 21st May 2012

Flemish Speaking Customer Support (Cisco)
Location: Belfast

Cisco is the world leading supplier of Networking Equipment used to interlink networks and power the internet - see www.cisco.com for more information

A Cisco Frontline Agent will act as first point of contact for any Cisco Customer, Partner or Employee, providing support by telephone and email.

A Frontline Agent will be responsible for solving customer problems, from redirecting calls to arranging an engineer visit and educating the customer on their issue using the Cisco website. Professional interaction with the customer is essential, so excellent telephone skills are necessary.

Candidates should...

� Be fluent in written and spoken Flemish & English
� Have 6 months outstanding customer service experience in a service driven environment
� Have experience of Office programs and the internet, and an interest in networking
� Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
� Have the ability to multitask, plan and prioritise workload
� Have excellent communication skills both verbal and written
� Demonstrate resilience and ability to work on own initiative
� Demonstrate problem solving and troubleshooting skills
� Demonstrate ownership and accountability to achieve deadlines and targets
� Must have valid UK work permit if necessary

What are the BENEFITS of working for Concentrix?

� Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
� the opportunity to travel and work abroad
� the opportunity to improve your standard of English and work in a multi-lingual environment
� Performance Related Pay
� Staff Discount Scheme
� Eye Care Provision
� Cycle to Work Scheme
� Childcare Vouchers
� Annual Reward & Recognition Ceremony
� Free cakes and fruit on a Friday!
� 21 Holidays & 6 Stat days & birthday day off
� Stakeholder Pension Scheme
� Team and Concentrix events

What is the salary?

£6.41 per hour (equivalent to £13,335 per annum gross - taxes to be deducted).
Please note that the salary reflects the lower cost of living in Belfast. They facilitate a comfortable lifestyle due to the lower costs of accommodation, transport and all other amenities in Belfast.

What are the hours?

40 Hours per week on a rotational shift pattern from Monday to Friday
6.45am - 6.15pm (eg: shift start 6.45 - finish 3.45pm) and Saturday and Sunday 6.45am -1.15pm (after your first month of employment). You will be required to work 5 out 7 days on a rotational shift basis

However, your Department's operational hours are 24 hours 7 days per week. Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.

Training will be conducted over 2.5 weeks. This includes 12 days of training with 2 days of nesting in your new team. It will be intensive and will consist of acquiring how Cisco operates as a company, as well as technical and product knowledge, required for the position.

Does Concentrix offer a relocation package?

For those that are relocating, we offer a fantastic package:
Travel costs will be reimbursed up to the cost of �250 (reimbursements will be authorized if the employee remains employed by Concentrix for at least 3 months). All receipts must be kept for reimbursement.
Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation.

We have an individual relocation advisor within Concentrix who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and finding accommodation)

More information on Belfast...

Belfast is a vibrant, multi-cultural and exciting place to live. As the capital city of Northern Ireland, Belfast is home to more than 270,000 people and boasts a wide variety of exciting attractions, entertainment and shops.

The transportation within Belfast is also first class with two airports, direct sea crossings from Scotland and England and a direct rail link from Dublin, getting to Belfast and Northern Ireland has never been easier.

Moving to a new city can be a daunting experience but Belfast is among the most welcoming cities in the world and we, as a company, do our best to make sure the transition is as easy and enjoyable as possible!
Finding accommodation is simple with the support of our relocation team and it is extremely cheap to live in Belfast - accommodation, transportation and the general cost of living are all very reasonable.

To find out more about this fantastic city, please visit http://www.gotobelfast.com

We look forward to receiving your application soon!

Sales Account Manager � German and French Market

Title: Sales Account Manager � German and French Market
Salary: Competitive
Location: Spain, Andalucía, Málaga
Languages: English, French, German
Posted: 9th May 2012

Sun Enterprise Hardware Sales Account Manager � German and French market ( based in Malaga, Spain ) @ ORACLE CORPORATION

Oracle Direct is our EMEA Inside sales organisation selling All Oracle Technology products and services. This line of business has grown rapidly in last 10 years from 40 to over 1,000 people and has become the Talent Development Centre for EMEA.

Successful candidates will be offered world class training + structured career development to ensure you reach your maximum potential as a Technology sales professional. Oracle�s Future Business Leaders and Sales Stars are developed from the� Talent Pool� of Oracle Direct, offering unparalleled career opportunities within the Oracle global organisation

We offer you a truly international working environment that is fun, exciting and always challenging.

Responsibilities

- Sells Sun/Oracle Hardware Products and Solutions via the Telephone and Internet
- Manages business pipeline, draws up account/territory management plan
- Maximizes hardware revenue from existing accounts, working in close and active cooperation with Field Sales colleagues and Oracle Partners in the territory
- Identifies, qualifies and establishes new accounts
- Works field sales force, partners and Sales programs team to plan and direct sales campaigns
- Assists customers to determine their current and future computing needs by giving them advice on appropriate computing technologies and IT trends
- Proposes products and upgrades
- Organizes and conducts sales presentations/product demonstrations online
- Drives and manages the full sales process

Personal skills and qualifications

- Fluency in English, German and French is essential
- Proven track record in B2B solution sales environment
- Strong grounding in all aspects of professional selling especially
- Self motivated to continuously expand personal professional knowledge
- Professional with good organizational and planning and prioritization skills
- Strong communication and persuasive skills
- Third level education or equivalent experience

What we offer

- Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)
- Challenging, dynamic, and fun working environment
- Competitive, performance related salary
- Excellent Flexible Benefits package + Relocation package (if applicable)

So if you have a passion for Technology and are hungry to drive your career forward to the next level with the World's largest Enterprise Technology company - Oracle Corporation, please apply today

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

Software Application support with Romanian and Hungarian language

Title: Software Application support with Romanian and Hungarian language
Salary: Relevant to Experience
Location: Czech Republic, Jihomoravsky, Brno, 639 00/ Brno
Languages: English, Hungarian, Romanian
Posted: 24th May 2012

Infosys Technologies Ltd. is one of the largest IT companies in the world. Our services include business and technologies consulting, IT services and business process outsourcing. Currently we are looking for candidates for Software application positions for our international project. This position may require travel for on-site training abroad.

Job responsibilities:

- Provide application support for non-standard software applications
- Communicate with end users in the respective country to clarify problems with applications and resolve them
- Diagnose the issue and escalate to programmers in case of complex application problems
- Facilitate communication between programmers and end users
- Provide translation from local language to English for internal purpose only
- Maintain technical knowledge databases and �How to� queries
- Reporting on local country data on Incidents, Problems, Service requests etc.

Our requirements:

- English on an advanced level
- Good communication skills in combination of these two languages: Romanian and Hungarian
- Technical education (Computer science, Electro engineering) or previous experience in the relevant field
- Knowledge / previous exposure of JAVA or .NET technologies (main technologies for all applications)
- Basic knowledge of databases (such as Oracle, MySQL, MSSQL)
- Understanding of basic OOP principals
- Ability to work in an international team
- Willingness to travel for training to the country according to language specification for 3 � 6 months
- Possibility to work in Czech republic
- Starting date: IMMEDIATELY

We offer:

- Attractive compensation package relevant to experience
- Development possibilities in the international environment
- Excellent training and development opportunities within Infosys

Interpreters Based in Cardiff

Title: Interpreters Based in Cardiff
Salary: 16-25 per hour
Location: United Kingdom, Wales, Cardiff
Languages: Arabic, Urdu, Vietnamese
Posted: 18th May 2012

thebigword is one of the leading global language service providers. Due to a number of recent contract wins, we are currently seeking freelance interpreters based in Cardiff to carry out interpreting assignments on a regular basis for our local clients. The languages of particular interest are:

ARABIC
VIETNAMESE
FULLAH
PUSHTU/URDU

Ideally candidates should meet at least one of the following criteria:
Community Interpreting Course Level 3
BA or MA in interpreting services
Diploma in Public Service Interpreting ( DPSI)
Metropolitan Police Test
Home Office Test

Be a full member National Register of Public Services Interpreters (NRPSI)
For rare languages we will also consider Interpreters who do not fill the above criteria.

If you speak one of the above languages and would like to receive the many benefits that come with working with an established and experienced Interpreting Service Provider, we would love to hear from you!

Please contact us on join@thebigword.com
We look forward to working with you!
thebigword interpreting service

Spanish Speaking At-Home Chat Representative

Title: Spanish Speaking At-Home Chat Representative
Salary: Competitive
Location: Ireland, Dublin Region, Dublin, or Leinster
Languages: English, Spanish
Posted: 30th Apr 2012

At Apple, we believe that hard work, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire � and we can make big impacts with our customers through home-based Chat support. Building this environment starts with YOU!

The Worldwide Apple Online Store Sales team is looking for self-starter, motivated, and tech-savvy individuals who would excel working from home to offer Apple customers an unparalleled product consultation over Chat.

At-Home Chat Representatives will:

� Be self-starters who are comfortable in an environment remote from co-workers and managers; Excel working with autonomy;
� Be passionate about Apple products and it�s unique company culture;
� Demonstrate Apple products and accessories to customers through Chat;
� Provide consultative lifestyle solutions to customers based on their needs;
� Be comfortable in a home-based, results orientated environment where performance and results are monitored, recorded, and assessed remotely;
� Can translate �techno-speak� in to non-tech speak and communicate this through a Chat Platform.

Desired Qualities, Behaviors, and Skills:

� Self-starter;
� Ability to work and make decisions with minimal supervision;
� Proficient typing skills;
� Comfortable working with ambiguity;
� Strong organizational skills;
� Team player;
� Experience with a PC as well as a Mac;
� Able to troubleshoot basic issues related to home-office.

Is being an At-Home Chat Representative a great fit for you? Consider the following questions:

1. Do you have a flexible schedule, including the ability to work nights and weekends?
2. Do you live near Dublin or within a one-hour commute of Dublin?
3. Do you have a private workspace in your house with a door, where ambient noise can be minimized during work hours?
4. Do you have a workspace with a desk and chair? Does this workspace allow for the proper installation of technical equipment?
5. Do you have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 5mbps downstream and 1mbp upstream? (monthly allowance provided by Apple)

Education and Experience:

� Degree preferred plus 1-2 years proven experience in a sales or customer service environment;
� �Gets� technology and ideally have hands-on knowledge of Apple products, applications and services;
� Professional verbal and written communication skills;
� Fluency in Spanish and English.

German Account Manager

Title: German Account Manager
Salary: Attractive Salary + Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown
Languages: English, German
Posted: 18th May 2012

As an Account Manager, you will serve as the lead point of contact for all operational aspects of the merchant processing relationship during the contract life, identifying opportunities for proactive discussions with the merchant regarding his business, growth strategies and recommendations as to how PayPal may assist in meeting overall profitability objectives. In this regard, the Account Manager strives to be the focal point of knowledge about the merchants within the portfolio. This position is the merchant�s source for PayPal product information and communication on critical operational issues.

This position has specific targets for increasing PayPal�s share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business silos owned or controlled by the merchant.

The Account Manager position is a fundamental component of the PayPal Merchant Operations team, serving as a primary contact for a portfolio of up to 150 SMB merchants.

�Working with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management (40%)
�Working directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues. (30%)
�Working with other departments to address and resolve merchant questions, concerns and issues. (15%)
�Researching and problem solving in order to resolve merchant questions, concerns and issues. (10%)
�Industry and product related continual learning (5%)

Competencies:
�Drive for Results
�Negotiating
�Approachability
�Time Management
�Customer Focus
�Business Acumen
�Listening

The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.

Job Requirements �Excellent organizational, communication (written and oral), and interpersonal skills.
�Self motivated, target driven independent worker
�Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
�Excellent Customer Relationship skills
�Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel).

Required:
�2+ years proven and strong inbound and outbound sales experience within a fast paced target oriented environment

Fluent German

Bachelors Degree or equivalent work experience

Preferred:
�2+ years sales or business development experience in one or more of the following areas: internet company, financial institution, payments processor, or telemarketing firm.

This position requires sitting, typing and repetitive motions.

Spanish Speaking AdExchange Customer Support

Title: Spanish Speaking AdExchange Customer Support
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, Spanish
Posted: 18th May 2012

Responsibilities:

� Drive growth to the Ad Exchange business through creation of brand safe �packs� for use buy Ad Ex buyer networks
� Reviewing AdExchange for both policy and technical adherence, including evaluation of 3rd and 4th party re-directs for both static and real-time bidding.
� Provide Publisher specific service for offline activities such as Creative review, and adjustments of settings
� Learn to troubleshoot customer issues for Tier 3+ (for US, Europe, JAPAC)
� Review inclusion of new sites onto the AdExchange network

Requirements:
� Knowledge of HTML, JavaScript, SQL or prior experience troubleshooting technical issues.
� Knowledge of Flash, Basic XML and JavaScript concepts a plus.
� Knowledge of Rich Media a plus
� At least 2 years experience in online ad industry, including proven ability to understand complexities of display ad serving architecture
� Ability to absorb complex technical concepts and communicate them to a nontechnical audience effectively
� Demonstrated ability to be flexible/adaptable in exercising judgment in a dynamic matrix environment and able to manage competing priorities.
� Highly motivated individual with a proven ability to drive projects to a successful and timely conclusion
� Familiarity with the ad serving industry, ad exchanges and networks is a plus.
� Must be fluent in English (oral and written) as well as the second European language

Russian Content Specialist Position

Title: Russian Content Specialist Position
Salary: Attractive Salary & Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown, Dublin 15
Languages: English, Russian
Posted: 18th May 2012

Russian Content Specialist Position

General Summary
The Content Specialist will be responsible for the quality of Customer Support content. The main objective of this role is to ensure that Content - Kana emails, FAQs and Self-Service Content is accurate and culturally appropriate. To achieve this, the Content Specialist will work closely with the Global Content teams, Product support and the in-country teams.

Specific Duties
The responsibilities for this role include:
Modifying or re-writing kana templates (hotkeys) and FAQs to ensure they are:
� Culturally appropriate
� Well-written
� Accurate
� Approved by Compliance/Legal Department

� Translating,updating, writing and implementing new templates to reflect product updates
� Updating, writing and implementing new FAQs to reflect product updates
� Maintaining the Help Center � for example, hiding out-of-date FAQs if necessary
� Acting as the content expert for CS content
� Working closely with Linguists and Content Managers to maintain local language glossaries and style guides
� Researching and analyzing customer behavior and working with Product Support to establish content strategies that will improve the user experience
� Taking an active role in country-specific or European content projects
� Use of project management principles to ensure deliverables are met
� Supporting the in-country business unit�s initiatives
� Getting involved in website bug spotting/fixing (QA)
� Support Content development for self-service programs e.g. Virtual Agent, Contact Us
� Any additional tasks or project support as required

Education and/or Relevant Experience:
� Fluent Russian and English language essential, a 3rd EU language desirable
� Excellent translation, writing and editing skills
� BS/BA in languages or related field
� Ability to work within tight and often-changing deadlines
� Ability to work with and communicate effectively to diverse individuals
� Strong organizational and project management skills
� Sound knowledge of the PayPal product

� Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club
� Annual Family Day Barbeque

Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone and email inquiries regarding the status of an application. Only candidates being considered for interview will be contacted at this time.

Software Application support with Finnish language

Title: Software Application support with Finnish language
Salary: according to the knowledge and experience
Location: Czech Republic, Jihomoravsky, 63900
Languages: English, Danish, Finnish
Posted: 24th May 2012

Infosys Technologies Ltd. is one of the largest IT companies in the world. Our services include business and technologies consulting, IT services and business process outsourcing. Currently we are looking for candidates for Software application positions for our international project. This position may require travel for on-site training abroad.
Job responsibilities:
- Provide application support for non-standard software applications
- Communicate with end users in the respective country to clarify problems with applications and resolve them
- Diagnose the issue and escalate to programmers in case of complex application problems
- Facilitate communication between programmers and end users
- Provide translation from local language to English for internal purpose only
- Maintain technical knowledge databases and �How to� queries
- Reporting on local country data on Incidents, Problems, Service requests etc.

Our requirements:
- English on an advanced level
- Good communication skills in one of these languages: Finnish, Danish or Swedish
- Technical education (Computer science, Electro engineering) or previous experience in the relevant field
- Knowledge / previous exposure of JAVA or .NET technologies (main technologies for all applications)
- Basic knowledge of databases (such as Oracle, MySQL, MSSQL)
- Understanding of basic OOP principals
- Ability to work in an international team
- Willingness to travel for training to the country according to language specification for 3 � 6 months
We offer:
- Attractive compensation package relevant to experience
- Development possibilities in the international environment
- Excellent training and development opportunities within Infosys
Key words: DOT NET (.NET), Java, SQL, Oracle, German, English, Italian, technical, IT, multicultural, international

Software Engineer

Title: Software Engineer
Salary: Will be discussed at the final interview.
Location: Ireland, Dublin Region, Dublin
Languages: English
Posted: 9th May 2012

A software engineer is sought for a test/development engineering position in the Pre-Integration Test group. The PIT group is responsible for testing the operating system kernel and networking components, i.e. the "heart", of the Solaris system, for the upcoming major Solaris releases. Since the testing process itself is highly automated, the group's primary task is to monitor, develop and augment that process and analyse the results. In addition the group develops and maintains tools for internal and external use.

As part of a well established, successful and tightly-knit team the candidate will be expected to:

- Become familiar with the test processes and analytical troubleshooting methodologies used by the group to achieve its testing goals.
- Continuously increase their understanding of the Solaris operating environment and the new platforms and features planned for inclusion in the next major release of Solaris. This will be supported by both formal and on-the-job training to improve the quality of testing and support of bug localization and root cause analysis.
- Improve and develop automated testing tools.
- Assist in the specification, planning and development of test products.
- Work together with other groups in Ireland, Europe, the US and Asia to improve the quality of Solaris and the reliability of its testing.

The successful candidate will have the following:

- A degree or equivalent in an IT related discipline
- Excellent team and communication skills
- Ability to prioritise and work on multiple tasks.
- Good knowledge of programming, UNIX preferably Solaris, and networking principles.
- An analytical mind.
- Willingness for some travel.

The following would be advantageous:

- Experience in test development
- Experience with other "Unix" variants, Unix/network system administration
- Familiarity with perl, shell programming, expect, cgi or Java
- System and network administration experience

As part of Oracle�s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Interpreters based in Liverpool

Title: Interpreters based in Liverpool
Salary: 15-26 per hour
Location: United Kingdom, North West, Merseyside
Languages: Arabic, Bengali, French, Bulgarian, Hebrew, Other Languages, Albanian, Indonesian, Kurdish, Lingala, Amharic
Posted: 18th May 2012

thebigword is one of the leading global language service providers. Due to a number of recent contract wins, we are currently seeking freelance interpreters based in Liverpool to carry out interpreting assignments on a regular basis for our local clients. The languages of particular interest are:

ALBANIAN FULLAH
AMHARIC HEBREW
ARABIC Indonesian
BENGALI KINYARWANDA
BRAVANESE KRIO
BULGARIAN KURDISH (KURMANJI)
BURMESE LINGALA
CHICHEWA LUGANDA
FRENCH

Ideally candidates should meet at least one of the following criteria:
Community Interpreting Course Level 3
BA or MA in interpreting services
Diploma in Public Service Interpreting ( DPSI)
Metropolitan Police Test
Home Office Test

Be a full member National Register of Public Services Interpreters (NRPSI)
For rare languages we will also consider Interpreters who do not fill the above criteria.

If you speak one of the above languages and would like to receive the many benefits that come with working with an established and experienced Interpreting Service Provider, we would love to hear from you!

Please contact us on join@thebigword.com
We look forward to working with you!
thebigword interpreting service

Commercial Underwriting French

Title: Commercial Underwriting French
Salary: Competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, German
Posted: 18th May 2012

The Commercial Underwriting Specialist will be responsible for the detailed Credit Risk analysis of new Merchants in the CMEA region preceding the granting of a PayPal Business Account and/or high risk PayPal's account features. The underwriting process includes the use of PayPal data, external credit reports, websites review and interviews with merchants. Areas of focus will include but are not limited to performing risk management analysis and providing acquisition recommendations, assuring regulatory adherence, supporting merchant monitoring program, enforcement operation and validation of merchant�s business proposition. Success will be measured by the ability to enable the merchant services business by optimizing revenue and losses.

Job Requirements
� Analyze Merchant requests for a PayPal Business account facility, performing a Credit Risk assessment of the merchant and/or company against established Corporate Credit Risk policies and procedures, including:
- Financial statement analysis
- Merchant business model analysis
� Act as main point of contact for all Credit Risk queries, managing and providing ongoing training to Business Units, Sales Teams analysts and other areas of the business maintaining positive relationships and open communication with all departments in the Sales workflow process, supporting business and revenue growth
� Perform credit write-up for management review on high risk portfolio accounts or specific regions

Key Skills
� Strong analytical skill - must be able to analyze complex data, draw meaningful conclusions, and make holistic business recommendations
� Ability to approach problems in a quantitative and qualitative manner
� Excellent organizational, communication, and interpersonal skills
� Strong negotiating, influencing and facilitation skills
� Ability to learn and adapt to new software technologies
� Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
� Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).
� Familiarity with Anti-Money Laundering, and other regulatory compliance requirements for merchants
� Familiarity with PayPal and the merchant processing industry, particularly risk and operational processes

Basic Qualifications
� A minimum of 3 years of commercial underwriting experience in middle to large markets is desirable
� Experience in financial statement analysis, financial modeling and valuation is essential
� Experience preparing financial reviews, interpreting financial performance and assessing credit exposure is essential
� Direct experience in utilizing analytical skills to identify critical trends
� Second Language desirable - German prefered

Education
Certificates or Equivalent

Risk Ops Merchant Support French

Title: Risk Ops Merchant Support French
Salary: competitive
Location: Ireland, Dublin Region, Dublin
Languages: English, French
Posted: 18th May 2012

Primary Job Responsibilities

Risk Operations Merchant Support Specialist will be the one point of contact for all risk operational issues for strategic and SMB level accounts. The Risk Operations Merchant Support Specialist is responsible for building an on-going relationship with a core group of strategic and SMB level merchants. The main objectives for the position are to maintain maximum satisfaction among the account base, to serve as the liaison between the merchant and PayPal for all fraud escalations and to actively participate in the development and on-going monitoring of large merchant accounts. The Risk Operations Merchant Support Specialist will be responsible for other duties assigned by Risk Management, including special projects and escalations from Account Managers and country specific Business Units.

The role will require tight coordination with a wide range of PayPal teams, including, but not limited to: Consumer Protections, Detections analytics, Chargebacks, Large Merchant Account Managers, LMS Underwriting and Vetting and Global Risk Operations.

II. SPECIFIC DUTIES

1. Manage all assigned merchant relationships as defined by Risk Management

2. Present, participate, and contribute to on-site meetings and/or conference calls for all assigned merchants.

3. Establish relationships with other Specialists and product leads within the organization to ensure excellent information flow and feedback on process, policy and product changes that will affect enterprise level merchants.

4. Provide leadership, guidance and assistance to peer employees by answering questions, providing feedback on customer issues, and supporting all areas of Risk as needed.

5. Exceed productivity and quality standards while working in assigned queues.

6. Follow written procedures for all sub departments within Risk Operations.

7. Provide feedback to Senior Supervisor or Manager regarding any issues encountered during their absence.

8. Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.

9. Attend all push and product training and successfully pass all testing.

10. Answer phone calls or emails as assigned.

11. Support Team for monitoring of Large Merchants while scheduled for annual leave.

12. Be able to support ad hoc projects and tasks as assigned by Management team.

Job Requirements

Fluency in French and English

Leaving Certificate or equivalent, may have a University Degree

Min 12 months Fraud Operations Experience preferred

2 years experience in one or more of the following areas: Customer Support/Financial Services, Fraud Investigation, Transaction

Processing, Chargeback Processing

Customer communication experience (E-mail & Phone).

The successful candidate will bring a strong array of skills including:

Strong analytical, quantitative and problem solving skills.

Ability to work independently while making sound business decisions on case information.

Proficiency with Advanced Admin Tools, Kana Response, eService, PayPal internal risk tools, Microsoft Office, and Attack.

Ability to learn and adapt to new software technologies.

Strong working knowledge of PC based internet and software applications.

The successful candidate will bring a strong array of skills including:

Strong analytical, quantitative and problem solving skills.

Ability to work independently while making sound business decisions on case information

Proficiency with Advanced Admin Tools, Kana Response, eService, PayPal internal risk tools, Microsoft Office, and Attacks

Ability to learn and adapt to new software technologies.

Strong working knowledge of PC based internet and software applications

Knowledge of external systems and software (The Internet, Microsoft Office - Outlook, Word Excel).

Strong written and oral communication skills.

Well-developed sense of urgency and follow through.

Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required.

Ability to develop and maintain professional working relationships with co-workers and peers.

Education
Diploma or Equivalent

Benefits (Dublin)
� Medical insurance (VHI)
� Life Insurance & Disability Insurance
� Pension (contributory)
� 25 days holiday
� Sabbatical after 5 years
� Free gym on-site
� Free parking
� Subsidised canteen and coffee dock.
� Subsidised shuttle bus from Dublin city centre (O�Connell St)
� Monthly Reward & Recognition programme.
� Very active Sports & Social Club (Tag Rugby teams, staff nights out, annual staff parties etc)
� Annual Family Day Barbeque

Customer Support Specialist - Japanese

Title: Customer Support Specialist - Japanese
Salary: Competitive
Location: Thailand
Languages: English, Japanese
Posted: 21st May 2012

* Provide world class customer service and offer solutions to our guests during and after their travels
* Communicate effectively with our customers and suppliers via our primary communication channels
o Inbound / Outbound
o Email
* Share a positive attitude with fellow colleagues, up and down the organizational chart
* Have the ability to work within a shift based working schedule
* Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors
* Be a quick learner with attention to detail

Required Skills :
* Fluency in Japanese, English & Thai (not required but preferable)
* A willingness to learn about the travel industry
* While we prefer a candidate with a degree, it�s not a requirement. Just be a good communicator
* You must be able to type approximately 35 words per minute (Japanese and English)
* Internet savvy
* Fresh graduates are welcome
* Flexible to accommodate shift work, this includes working on weekends, Must be able to do shift work (morning shift : 7am - 4pm, afternoon shift: 2pm - 11pm)

Senior Technical Team Manager - New Start Up!

Title: Senior Technical Team Manager - New Start Up!
Salary: Dependent on Experience
Location: Ireland, South-West, Cork
Languages: English, French, German, Italian, Spanish
Posted: 18th May 2012

Job Profile

This is a fantastic opportunity to work as a team manager on a new start-up. The first of their kind, these positions are new, exciting and innovative. Part of a global brand � leaders in Ad Management,you will be a member of the start-up team with fantastic potential to develop your career as the team size grows. You will play a key part of the recruitment team, to help source and position the new teams.

You will actively manage, lead, motivate and develop teams of B2B technical and customer campaign management specialists. Your team will be providing technical email and phone support to European customers for Rich Media campaigns. A technical role your focus will be on planning, coaching, prioritising, managing performance, allocation of work and leading the team to achieve SLA�s and KPI�s. You will be involved in developing systems, processes and team members to achieve superior levels of service enhancing the client relationship. Both you and your team will have the ability to absorb complex technical concepts and communicate them to a non-technical environment.

Key Responsibilities:
- Reporting on a daily basis to the Operations Manager, you will actively manage the team (floor-walking, observing, coaching, performance team meetings, delegating, planning, monitoring).
- Manage the on-going day-to-day activities within the team by providing assistance; technical support, guidance and advice on how to resolve technical issues and help launch campaigns in order to ensure that client service level agreements are being met.
- Liaising with HR, you will manage all areas of Human Resources for your team to include staffing, performance management, promotions etc. You will ensure that employee attendance; absence and working hours for the team are logged accurately.
- Identify and effectively manage areas of concern and underachievement. Adopt an objective and discrete approach to reach an effective solution whilst maintaining discipline and morale.
- Manage the collective and individual performance of the team by monitoring, providing technical support, and advice. .
- Implement and maintain departmental processes to meet customer demands and to improve the quality of service provided. Ensure that team members are fully briefed on new information within agreed time scales.
- Understand the requirements of the Customer base in order to communicate and provide advice and assistance, as well as technical support to team members on new services, ongoing issues and build successful customer relationships.

Requirements:
- Excellent IT skills and a passion for technology. You must have Coding experience in HTML5, JavaScript and Flash AS2 & AS3
- Ability to code, investigate and trouble-shoot in Flash AS3 and AS2 is a necessary requirement for this role.
- An ability to produce creative template based flash content from supplied assets is desired; you will ideally have worked within Advertising/marketing or media.
- Knowledge of online advertising and digital technology preferred
- Ability to provide Rich Media support for building internal tools to scale the business
- Experience of Working closely with Media Campaigns managers to trouble shoot and launch media campaigns.
- Proven leadership skills with the ability to lead, motivate and develop a team of technical specialists.
- Excellent team player you will have proven experience at working within large and small groups with a direct line reporting structure to Management.
- Previous people management experience preferably within a Contact Centre to include recruitment, retention and absence management.
- Excellent coaching and mentoring skills is a must for this position. You will have the ability to facilitate the personal and professional development of your team by giving them constructive feedback. You will also challenge and support the development of your team and that of your colleagues.
- Excellent communication and influencing skills with the ability to plan, prioritise and allocate work to achieve and exceed agreed SLA�s.
- Strong problem solving skills with the ability to quickly identify key issues and provide effective solutions.
- Proven ability to develop systems, process and teams to achieve superior levels of service to enhance the client relationship
- Previous working knowledge of statistical analysis
- Passion and drive for learning and development to include self-development.
- Fluency in English (both written and verbal) + a second language is a desirable. Either French/Italian/German or Spanish.

Hardware Business Development Consultant � German Market

Title: Hardware Business Development Consultant � German Market
Salary: Not disclosed
Location: Ireland, Dublin Region, Dublin
Languages: English, German
Posted: 9th May 2012

OracleDirect is our sales operations centre representing 25 countries across Europe, the Middle East and Africa. In a truly multicultural environment, 350 talented professionals from throughout Europe interact in 20 different languages with current and future Oracle customers using latest Internet technologies.

The Hardware Business Development Consultant will be responsible for generating new business through outbound calling to sell Oracle/Sun Hardware Solutions to new and existing customers across the enterprise and mid-market spaces.

This role requires a high level of motivation as well as strong sales skills. The successful Business Development Consultant is offered excellent career progression after a period of continuous target achievement, learning and development.

Responsibilities:
� Demand generation through outbound calls (Activities associated with outbound calling include pre-call account investigation, account mapping, contact identification, pains / needs discovery, and solution matching)
� Identify new sales opportunities and create a business pipeline - Pipeline creation should consistently meet or exceed agreed targets
� Contribute individually to the Team targets, achieving a high level of customer satisfaction and quality lead generation
� Demonstrate a professional customer centric approach during all customer interactions.
� Qualify customer enquiries and conversations through Instant chat, emails, inbound and outbound campaigns

Personal skills and qualifications:
� Excellent verbal and written communication skills essential
� Fluency in English (+ strong business English) is required
� Fluency in German is essential
� Bachelor Degree in Business or IT related discipline is preferred (Alternatively, 2 years min of relevant commercial experienced is required)
� High level of energy, drive, enthusiasm and commitment
� Previous experience in Outbound Sales or Lead Generation role is an advantage
� Ability to self-manage, with strong organizational and planning skills
� Self- motivated to continuously expand personal and professional knowledge
� Ability to work in a high pressured, fast moving and challenging environment with a strong desire to work in sales
� Prior Hardware knowledge is an advantage.

What we offer:
� This position is a permanent role, based in our Dublin office
� Competitive Salary and Flexible Benefits package tailored to suit your personal lifestyle.
� Excellent Training + Development including 3 week Intensive Foundation Course.
� Opportunity to work with some of the most talented individuals within the sales field.
� Access to our sports and social club, subsidised Restaurants and an onsite Gym!

Please note that due to high volume of applications we are only able to contact candidates with the suitable skills and relevant experience.

MyHR Advisor French

Title: MyHR Advisor French
Salary: Attractive & Benefits
Location: Ireland, Dublin Region, Dublin, Blanchardstown, Dublin 15
Languages: English, French
Posted: 18th May 2012

MyHR Advisor- French

Exhibit a strong customer focused mindset to both ensure adherence to SLA''s and delivery of an exceptional experience for nearly 20,000 eBay employees
Scope of HR activities includes a broad range of HR processes and activities, including:

Responding to and resolving inquiries from employees, manager, former employees via phone, email, fax, and letter
Conducting ongoing research and partnering with colleagues to resolve more complex issues

Using judgment to escalate and route contacts/issues to the appropriate specialists

Maintaining data and records for people-related processes, programs and systems (e.g. employee transactions such as new hire process and paperwork, employee separations and leaves of absence, etc).

Managing MyHR center related projects (e.g. continuous improvement and liason with other partners both internal and external to eBay, Pix transaction process flow redesign, reset regional center contact codes, policy document translation, etc.)

Processes HR transactions for employees and managers, when the primary self-service channel cannot be used

Approves and facilitates HR transactions as required by automated (piX) workflows
Manages accident and incident reporting

Utilizes Knowledge Base and Inquiry Management Systems to access policy and procedure information as needed and to record case notes

Demonstrates the highest degree of integrity and discretion.

Performance is evaluated against the ability to make judgment calls, the ability to make sound decisions, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.

Meets or exceeds all published standards measured on a periodic basis
Thrives in a team environment, demonstrates a positive attitude, embodies the core values of eBay, Inc.

Communicates appropriately with all levels of employees, managers, vendors and former employees.

Maintain acceptable level of commitment which includes more than just showing up for work, more than just performing expectations, seeking out additional responsibilities (not OT), volunteering for special projects, identifying oneself as a go-to individual, flexibility with change and a passion for the product and company.

Regular and predictable attendance is required.

Education
Preferred but not required � educated to Degree level

Experience
1-3 years of HR experience and/or 1-3 years in customer facing environment

Preferred Qualifications
French - fluent written and verbal essential

An understanding of basic HR processes and policies is preferred

Proactive and solution focused with an ability to deal with difficult interactions and swiftly resolve employee issue

Ability to learn/acquire new knowledge related to basic HR processes and inquiries

Ability to determine appropriate escalation when required

Strong interpersonal and documentation skills

Excellent listening and questioning skill

Ability to use technology (including data entry into SAP) and multi-task

Able to prioritize high volume workloads & frequent employee/client contact.

Some experience or understanding on enabling technologies and how they work within a client-service environment.

Attention to detail and high work standards in support of accurate, flawless delivery

Accounts Executive

Title: Accounts Executive
Salary: Not Disclosed
Location: Ireland, Dublin Region, Dublin
Languages: Arabic, English
Posted: 18th May 2012

Accounts Executive
This role is based in Dubai
Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Allianz Worldwide Care employs 600 staff.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Key Responsibilities
Account Management

Maintain and develop relationships with key contacts at assigned clients (incl. brokers) as well as internal department (incl. Sales Managers) and maintain regular communication
Ensure the communication link between client and AWC departments works smoothly or is established
Solve problems and pro-actively establish client satisfaction
Deal with client queries independently and within agreed turnaround time
Host or attend client meetings and visits, if and when required including preparing necessary documentation
Maintain comprehensive client records
Negotiation in conflict situations to achieve a win-win situation
Increase business flows by identifying opportunities for growth from existing clients

Account Renewal

Work with internal departments to successfully negotiate and renew assigned account portfolio
Issue renewal documentation within agreed timeframes
Communicate and document all agreements and requirements for the renewal
Pro-actively review account performance with group underwriting

Account Implementation

Assist / Manage the implementation of new business won as required
Liaise with the client and internal departments to successfully on-board the client by taking ownership for the whole process

Sales Support

Assist the Sales Team in winning new business and tenders
Supporting Sales at presentations / site visits and other ad hoc promotions

Experience Required

Minimum of three years work experience in a client focused role within a Financial Services environment
A Bachelors degree or relevant professional qualification
Completion or significant progression towards the Irish Insurance Examinations or equivalent foreign qualification
Strong Knowledge of Microsoft Office (Excel, Word)

Behavioural Competencies

Highly customer-focused and strong service orientation
Strong interpersonal and communicative skills
Ability to effectively communicate both verbally and in writing
Excellent problem solving skills
Highly motivated with a positive attitude and innovative
Ability to work under pressure and meet tight deadlines and service standards
Capable of prioritising work and working on own initiative
Strong organisational, time management and administrative skills
Excellent Team Player

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies
To learn more about us please visit
www.allianzworldwidecare.com/movie
Allianz Worldwide Care is an Equal Opportunities Employer
Allianz Worldwide Care does not require the assistance of Recruitment Agencies

Collections Agent - German

Title: Collections Agent - German
Salary: �25,500 plus benefits
Location: Ireland, Dublin Region, Dublin 15
Languages: English, German
Posted: 18th May 2012

The European Collections Agent will perform a range of collection duties including monitoring the status of aging accounts and following established policies and procedures to obtain payment on negative balance accounts via email or phone contacts. These duties include but are not limited to responding to email inquiries and phone communication, both inbound and outbound. The telephony system will be primarily dialer focused.

The European Collection agents will also communicate with external vendors via inquires and requires professional written and verbal communication skills. The Consumer Protection Collection Agent position will require keeping current and ensuring compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act while performing said duties.

A. Responsible for ensuring PayPal is in compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act as outlined.

B. Respond to customer inquiries via telephone communication and email transmission in an efficient and effective manner.

C. Research and resolve inquiries verbally, in writing, and on-line.

D. Assist with the creation and maintaining of a comprehensive Collection program including constantly enhancing processes and controls.

E. Processing queue items in a timely manner including Kana, Fraud Queues, Correction Tools and SR queues.

F. Maintain professional interaction with PayPal personnel and customers at all times.

G. Assist management staff with implementation of procedures.

H. Maintain and promote a positive attitude while meeting production and quality goals.

I. Display initiative to take on additional responsibilities geared towards professional growth and development.

J. Perform related duties as assigned.

K. Remain flexible and adaptable to changes in processes and shifts

L. Work between hiring language and UK market where required.

Process Executive / Process Specialist with French in Accounts Payable Department

Title: Process Executive / Process Specialist with French in Accounts Payable Department
Salary: relevant to experience
Location: Poland, ?ódzkie, ?ódz, 90-051 Lodz
Languages: English, French
Posted: 14th May 2012

Infosys BPO Poland is one of the biggest players in the outsourcing market, offering advanced and innovative services to its clients worldwide in the field of Finance and Accounting, Purchasing, IT and Consultancy. We are among the largest employers in the Łódź region and employ over 1200 specialists that provide services to clients in 27 countries.

Currently we are looking for the candidate for the position of:

Process Executive/Process Specialist with French in Accounts Payable Department

Responsibilities:
- Invoice verification
- Checking legal & fiscal requirements on the invoice
- Posting of financial documents on accounts payable side
- Preparing payment proposals

Requirements:
- Fluent French
- Communicative knowledge of English
- Min. 2 years experience in accounting/finance area
- General Knowledge of financial processes
- Drive for improvement and harmonization
- Excellent communication skills
- Stress resistance
- Flexibility (working in the afternoon shift � 2 � 10 pm)

We offer to the candidates:
- Language courses
- Participation in costs of post-graduate studies
- Social benefits
- Work in a multicultural environment
- Work in an young and energetic team
- Well-defined development paths
- Great possibility to start and develop professional career in a global company
- Great opportunity to participate in creation of best class processes
- Unique (for BPO) possibility to get experience in high-end accounting & finance areas: controlling, fiscal and statutory accounting, project management

If you are interested in our offer, would like to start your professional career in Infosys BPO Poland, please do not hesitate to send us your resume today

Customer Service Representative (French speaking) + RELOCATION PACKAGE

Title: Customer Service Representative (French speaking) + RELOCATION PACKAGE
Salary: £Salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
Location: United Kingdom, Northern Ireland, Belfast
Languages: English, French
Posted: 17th May 2012

About Teletech

As a global leader in business process outsourcing, TeleTech helps organisations around the world grow, manage, and optimise their most valuable assets: customer relationships. With offices and operations in 17 countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout North America, Asia Pacific, Europe, Africa, and Latin America

We are currently recruiting for a French speaking Customer Support Representative to join the expanding team of our client, a leading automotive company. We are looking for someone dynamic and friendly, with a positive attitude and outstanding interpersonal skills.

In this role you will act as a Brand Ambassador and will be the first point of contact for customers and dealerships in responding to telephone and email queries.
We strive to offer the very best levels of customer service and believe that �what we say and how we say it� leaves a lasting impression with our customers. Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job.
The ideal candidate will be someone who has excellent attention to detail, communicates well verbally and in writing, coupled with an excellent telephone manner.
Essential skills:

� Fluency in written and spoken French
� Fluent English
� Excellent people skills and the ability to develop great relationships with customers and dealerships

We will highly value candidates with:

� Experience in telephone and email based customer service
� A positive attitude towards learning new skills, adapting to change and multi tasking
� Experience of using databases and online systems

Total Reward package includes:

� Basic salary plus with performance related bonus
� Excellent relocation package to assist you in moving to Belfast (includes flight + Up to 2 weeks + hotel accommodation + mobility).
� Continuous paid training on the latest technology
� Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
� Private Pension and Life assurance
� Childcare voucher scheme
� On site canteen
� Discounted SKY TV and local gym membership
� 29 days holiday entitlement + extra entitlements
� Free Parking, close proximity to city centre by bus or train
� Potential for rapid advancement in many fields, and throughout 17 countries!

Customer Service Representative (Danish speaking) + RELOCATION PACKAGE

Title: Customer Service Representative (Danish speaking) + RELOCATION PACKAGE
Salary: £Competitive Salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
Location: United Kingdom, Northern Ireland, Belfast
Languages: English, Danish
Posted: 17th May 2012

About Teletech

As a global leader in business process outsourcing, TeleTech helps organisations around the world grow, manage, and optimise their most valuable assets: customer relationships. With offices and operations in 17 countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout North America, Asia Pacific, Europe, Africa, and Latin America.

We are currently recruiting for a Danish speaking Customer Support Representative to join the expanding team of our client, a leading automotive company. We are looking for someone dynamic and friendly, with a positive attitude and outstanding interpersonal skills.

In this role you will act as a Brand Ambassador and will be the first point of contact for customers and dealerships in responding to telephone and email queries.
We strive to offer the very best levels of customer service and believe that �what we say and how we say it� leaves a lasting impression with our customers. Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job.
The ideal candidate will be someone who has excellent attention to detail, communicates well verbally and in writing, coupled with an excellent telephone manner.

Essential skills:
� Fluency in written and spoken Danish
� Fluent English
� Excellent people skills and the ability to develop great relationships with customers and dealerships

We will highly value candidates with:
� Experience in telephone and email based customer service
� A positive attitude towards learning new skills, adapting to change and multi tasking
� Experience of using databases and online systems

Total Reward package includes:
� Competitive salary
� Excellent relocation package to assist you in moving to Belfast (includes flight + Up to 2 weeks + hotel accommodation + mobility).
� Continuous paid training on the latest technology
� Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
� Private Pension and Life assurance
� Childcare voucher scheme
� On site canteen
� Discounted SKY TV and local gym membership
� 29 days holiday entitlement + extra entitlements
� Free Parking, close proximity to city centre by bus or train
� Potential for rapid advancement in many fields, and throughout 17 countries!

Japanese Speaking Senior Loan Data Analyst

Title: Japanese Speaking Senior Loan Data Analyst
Salary: Negotiable
Location: Japan, Tokyo
Languages: English, Japanese
Posted: 23rd May 2012

The Role

Bloomberg is looking for self-motivated & detail oriented individuals to join our Fixed Income team. The qualified candidate will help us to expand our coverage within Fixed income, including the loans data product. You will manage relationships with some of the world's largest companies, vendors and underwriters. This individual will be responsible for analyzing and processing information on loans, providing market intelligence, initiating new coverage as well as product idea generation.

The ideal candidate will have outstanding written, communication, presentation and networking skills. Experience with financial statement analysis, depth of buy-side and/or sell-side relationships and a thorough understanding of the loan syndication process are a plus.

Qualifications

- At least 3-5 years experience in banking industry in highly preferred
- Degree in Accounting/Finance/Business or relevant disciplines
- Experience working with Accounting/Financial Statements is desirable
- Knowledge in loan market is essential
- Ability to interact with players within the financial industry
- Excellent written, communication, presentation and networking skills
- Ability to multi-task and work independently as well as collaboratively within a team environment
- Effective research and analysis skills
- Commitment to enhancing and developing products
- Industry sector specialization a plus
- Fluency in English and Japanese is essential

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Client Relationship Manager - French

Title: Client Relationship Manager - French
Salary: Not Disclosed
Location: Ireland, Dublin Region, Dublin
Languages: English, French
Posted: 23rd May 2012

Client Relationship Manager - French
Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 600 staff.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Key Responsibilities

? Account Management
- Maintain and develop strong relationships with key contacts at assigned clients (incl. brokers) as well as internal department (incl. Sales Managers) and maintain regular communication
- Ensure the communication link between client and AWC departments works smoothly or is established
- Solve problems and pro-actively establish client satisfaction
- Deal with client queries independently and within agreed turnaround time
- Host or attend client meetings and visits, if and when required including preparing necessary documentation
- Maintain comprehensive client records
- Negotiation in conflict situations to achieve a win-win situation
- Increase business flows by identifying opportunities for maximum growth from existing clients
? Account Renewal
- Pro-actively work with internal departments to successfully negotiate and renew assigned account portfolio and ensure maximum client retention
- Issue renewal documentation within agreed timeframes
- Communicate and document all agreements and requirements for the renewal
- Pro-actively review account performance with group underwriting

? Account Implementation
- Independently manage the implementation of new business won as required
- Liaise with the client and internal departments to successfully on-board the client by taking ownership for the whole process
? Sales Support
- Assist the Sales Team in winning new business and tenders
- Supporting Sales at presentations / site visits and other ad hoc promotions
- Coach and develop other team members and actively participate in company wide initiatives and projects
Experience Required
? Minimum of five years Account Management experience in a client focused role within a Financial Services or Insurance environment
? A Bachelor?s degree or relevant professional qualification
? Previous sales experience would be an advantage
? Fluency in written and spoken English and French is essential
Behavioural Competencies
? Highly customer-focused and strong service orientation
? Excellent interpersonal and communicative skills
? Outstanding ability to effectively communicate both verbally and in writing
? Excellent problem solving skills
? Highly motivated with a positive attitude and innovative
? Ability to work under pressure and meet tight deadlines and service standards
? Capable of prioritising work and working on own initiative and without supervision
? Very strong organisational, time management and administrative skills
? Excellent Team Player
? Ability to motive, coach and influence others and lead by example

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

To learn more about us please visit
www.allianzworldwidecare.com/movie
Allianz Worldwide Care is an Equal Opportunities Employer

Expense Management Administrator

Title: Expense Management Administrator
Salary: relevant to experience
Location: Poland, ?ódzkie, ?ódz
Languages: English, French
Posted: 14th May 2012

Infosys BPO Poland is one of the biggest players in the outsourcing market, offering advanced and innovative services to its clients worldwide in the field of Finance and Accounting, Purchasing, IT and Consultancy. We are among the largest employers in the Łódź region and employ over 1100 specialists that provide services to clients in 27 countries.

Currently we are looking for the candidate for the position of:
Expense Management Administrator

Key responsibilities:
- Participation in Expense Management transition from Montreal, Canada to Lodz (knowledge transfer, work instruction preparation, practice with Client team) from Lodz location
- Process stabilization in Lodz covering:
o Monitor Credit Card Data Load
o Reconcile & Monitor Expense Accounts
o Manage reporting
o Expense Management Service Desk support (Voice services)
o Ensuring high quality of the process and improvement actions if needed
o Growing into an expert in the Expense Management Process

Requirements:
- Ability to work in the Client time zone, which means on 3 different shifts (2 � 10 pm; 10 pm � 6 am; midnight � 8 am)
- Very good command of English
- French knowledge skills would be an asset
- General knowledge of financial processes (experience in financial areas as an asset)
- Domain knowledge on Expense Management would be an advantage
- Customer and business orientation
- Drive for results
- Ability to prioritize the work, understand the SLA�s, deadlines and implications failure to meet SLA�s

We offer to the candidates:
- Language courses
- Participation in costs of post-graduate studies
- Social benefits
- Work in a multicultural environment
- Work in an young and energetic team
- Well-defined development paths
- Great possibility to start and develop professional career in a global company
- Great opportunity to participate in creation of best class accounting and finance processes
- Unique (for BPO) possibility to get experience in high-end accounting & finance areas: controlling, fiscal and statutory accounting, project management

If you are interested in our offer, would like to start your professional career in Infosys BPO Poland, please do not hesitate to send us your resume today

Technical Support Representative (Norwegian speaking) + RELOCATION PACKAGE

Title: Technical Support Representative (Norwegian speaking) + RELOCATION PACKAGE
Salary: £Salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
Location: United Kingdom, Northern Ireland, Belfast
Languages: English, Norwegian
Posted: 17th May 2012

About Teletech
As a global leader in business process outsourcing, TeleTech helps organisations around the world grow, manage, and optimise their most valuable assets: customer relationships. With offices and operations in 17 countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout North America, Asia Pacific, Europe, Africa, and Latin America.

As a Norwegian speaking Technical Support Representative you will be a supporting customers in both Norwegian and English through troubleshooting with peripherals, gaming & audio devices, web cameras, security systems and Harmony remotes.

This position offers a three week training program to ensure our successful candidate becomes a product specialist within their particular field of expertise.

As a Technical Support Representative you will be the first point of contact for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills to ensure our customers are highly satisfied.

The successful candidate will be highly motivated, enthusiastic, target driven and fully focused on delivering results. Customer satisfaction, timely resolution and driving loyalty are at the heart of this role so you must be professional, confident, assertive and engaging when dealing with all potential and existing customers.

Essential skills:
� Fluency in written and spoken Norwegian
� Fluent English
� Excellent communication skills and telephone manner

We will highly value candidates with:
� Previous experience in a Customer Service / Technical Support role
� Experience in database / customer management systems including excellent attention to detail when inputting and collating information
� Experience of working to a high quality assurance standard within a target driven environment.

Total Reward package includes:
� £Basic salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
� Excellent relocation package to assist you in moving to Belfast (includes flight + Up to 2 weeks + hotel accommodation + mobility).
� Continuous paid training on the latest technology
� Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
� Private Pension and Life assurance
� Childcare voucher scheme
� On site canteen
� Discounted SKY TV and local gym membership
� 29 days holiday entitlement + extra entitlements
� Free Parking, close proximity to city centre by bus or train
� Potential for rapid advancement in many fields, and throughout 17 countries!

Data Analyst

Title: Data Analyst
Salary: Negotiable
Location: Africa, Johannesburg
Languages: English
Posted: 23rd May 2012

The Role

We are seeking articulate, highly motivated, detail oriented people to join the Content Acquisition team in Cairo. The team is responsible for the integration and maintenance of inbound pricing data and research to ensure that the information is fast, reliable, and accessible across the Bloomberg platform. Your work will provide our customers with comprehensive information in many areas, including Money Markets, Foreign Exchange, and Fixed Income.

Responsibilities will include inputting OTC pricing content onto the system, constant liaising with existing pricing and research contributors, providing technical support, maintaining the data to meet market standards, and performing data quality checks on the Bloomberg System to insure pricing and research updates are accurate and consistent with the markets.

Qualifications:

- Bachelor Degree in Finance/Business or in related disciplines/or equivalent work experience
- Excellent communication and customer service skills
- Strong PC skills specifically with Excel is required
- Must be able to work in a close team environment as well as independently
- Must be organized, detail-oriented and have the ability to multitask
- Fluency in English is essential

In order to be successfull in this role you will be required to learn the local market
conventions and be able to establish working relationships with our local clients and
contributors.

Please note that this role is a 6 month fixed term contract with the possibility of an
extension.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Online Marketing Associate � Japanese

Title: Online Marketing Associate � Japanese
Salary: Competitive
Location: Thailand
Languages: English, Japanese
Posted: 11th May 2012

The Online Marketing Associate will be required to take ownership of the translation and localization of website content in their language. In addition they will work on targeted strategies to increase Agoda�s brand visibility in their target market. Over time, the successful Online Marketing Specialist will assume a greater level of responsibility for their website, including making recommendations for the overall look and feel of their product, and will also take on more accountability for the results.

Responsibilities :

* Look after the translation/localization of website content.
* Conduct marketing activities to increase the visibility of Agoda within their target market.
* Translate/edit English content (including hotel descriptions, site updates, press releases, travel articles, promotional emails and newsletters).
* Publish the translations on the website.
* Review/QA site for errors, inconsistencies and localization issues.
* Assist with inter department requests.
* Research and identify partnership opportunities.
* Distribution of Agoda articles and Press Releases
* Report on referrals, mentions and links for Agoda sites.
* Monitor site performance on search engines.
* Submit and tag Agoda releases in social bookmarking sites.
* Monitor local language forums/blogs for Agoda mentions.

Required Skills:

* Bachelor�s degree.
* Good English skills.
* Good internet knowledge and comfortable with online research.
* Strong organizational and time management skills.
* Able to work to deadlines in a fast paced environment.

Technical Support Representative (Hungarian) + RELOCATION PACKAGE

Title: Technical Support Representative (Hungarian) + RELOCATION PACKAGE
Salary: £Salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
Location: United Kingdom, Northern Ireland, Belfast
Languages: English, Hungarian
Posted: 17th May 2012

As an Hungarian speaking Technical Support Representative you will be a supporting customers in both Hungarian and English through troubleshooting with peripherals, gaming & audio devices, web cameras, security systems and Harmony remotes.

This position offers a three week training program to ensure our successful candidate becomes a product specialist within their particular field of expertise.

As a Technical Support Representative you will be the first point of contact for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills to ensure our customers are highly satisfied.

The successful candidate will be highly motivated, enthusiastic, target driven and fully focused on delivering results. Customer satisfaction, timely resolution and driving loyalty are at the heart of this role so you must be professional, confident, assertive and engaging when dealing with all potential and existing customers.

Essential skills:
� Fluency in written and spoken Hungarian
� Fluent English
� Excellent communication skills and telephone manner

We will highly value candidates with:
� Previous experience in a Customer Service / Technical Support role
� Experience in database / customer management systems including excellent attention to detail when inputting and collating information
� Experience of working to a high quality assurance standard within a target driven environment.

Total Reward package includes:
� Competitive salary
� Excellent relocation package to assist you in moving to Belfast (includes flight + Up to 2 weeks + hotel accommodation + mobility).
� Continuous paid training on the latest technology
� Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
� Private Pension and Life assurance
� Childcare voucher scheme
� On site canteen
� Discounted SKY TV and local gym membership
� 29 days holiday entitlement + extra entitlements
� Free Parking, close proximity to city centre by bus or train
� Potential for rapid advancement in many fields, and throughout 17 countries!

About Teletech
As a global leader in business process outsourcing, TeleTech helps organisations around the world grow, manage, and optimise their most valuable assets: customer relationships. With offices and operations in 17 countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout North America, Asia Pacific, Europe, Africa, and Latin America.

Customer Service Representative (Norwegian speaking) + RELOCATION PACKAGE

Title: Customer Service Representative (Norwegian speaking) + RELOCATION PACKAGE
Salary: £Basic salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
Location: United Kingdom, Northern Ireland, Belfast
Languages: English, Norwegian
Posted: 17th May 2012

About Teletech

As a global leader in business process outsourcing, TeleTech helps organisations around the world grow, manage, and optimise their most valuable assets: customer relationships. With offices and operations in 17 countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout North America, Asia Pacific, Europe, Africa, and Latin America

We are currently recruiting for a Norwegian speaking Customer Support Representative to join the expanding team of our client, a leading automotive company. We are looking for someone dynamic and friendly, with a positive attitude and outstanding interpersonal skills.

In this role you will act as a Brand Ambassador and will be the first point of contact for customers and dealerships in responding to telephone and email queries.
We strive to offer the very best levels of customer service and believe that �what we say and how we say it� leaves a lasting impression with our customers. Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job.
The ideal candidate will be someone who has excellent attention to detail, communicates well verbally and in writing, coupled with an excellent telephone manner.
Essential skills:
� Fluency in written and spoken Norwegian
� Fluent English
� Excellent people skills and the ability to develop great relationships with customers and dealerships

We will highly value candidates with:
� Experience in telephone and email based customer service
� A positive attitude towards learning new skills, adapting to change and multi tasking
� Experience of using databases and online systems
Total Reward package includes:
� Basic salary plus with performance related bonus
� Excellent relocation package to assist you in moving to Belfast (includes flight + Up to 2 weeks + hotel accommodation + mobility).
� Continuous paid training on the latest technology
� Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
� Private Pension and Life assurance
� Childcare voucher scheme
� On site canteen
� Discounted SKY TV and local gym membership
� 29 days holiday entitlement + extra entitlements
� Free Parking, close proximity to city centre by bus or train
� Potential for rapid advancement in many fields, and throughout 17 countries!

Revenue Operatins Analyst - Nordic

Title: Revenue Operatins Analyst - Nordic
Salary: DOE
Location: Ireland, South-West, Cork, Cork
Languages: English, Danish, Swedish
Posted: 26th Apr 2012

JOB TITLE � GBS REVENUE OPERATIONS ANALYST

This position requires the candidate to speak fluent English and one other European language.

GENERAL SUMMARY
Reviews, manages, and reports all sales orders within assigned area. Provides support of other GBS Revenue Operations personnel, as well as product/system training for external groups. Attends all necessary meetings for related products and reviews/approves required documents necessary to meet revenue recognition guidelines. The GBS Revenue Operations Analyst is the primary contact for Field Sales, Operations, Finance and Manufacturing.

PRINCIPAL DUTIES AND RESPONSIBILITIES

� Reports to management weekly on backlog, pending deals, and work with management to resolve relationships.
� Works with Sales Allocations/Manufacturing to schedule and ship orders in line with customer requirements and EMC lead times.
� Reviews all orders and customer documentation to insure they are in accordance with SEC guidelines for revenue recognition. Develops action plan for "orders not booked" and works with sales organization to resolve issues.
� Reviews all orders (model # and/or part #'s) for completeness and accuracy to insure the orders are processed, manufactured, and shipped accordingly.

SKILLS
Ability to work independently.
Ability to work in a team environment.
Knowledge of job associated database/software/documentation.
Strong working knowledge of Microsoft Office products.
Communication skills.
Organizational skills.

Customer Service Administrator with Languages

Title: Customer Service Administrator with Languages
Salary: Competitive
Location: Poland, ?ódzkie, ?ódz
Languages: English, Danish, Dutch, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish, Czech, Hungarian, Polish, Other Languages, Swiss German
Posted: 14th May 2012

Infosys BPO Poland is one of the biggest players in the outsourcing market, offering advanced and innovative services to its clients worldwide in the field of Finance and Accounting, Purchasing, IT and Consultancy. We are among the largest employers in the Łódź region and employ over 1200 specialists that provide services to clients in 27 countries.

Currently we are looking for the candidate to the position of:
Customer Service Administrator with languages

Key responsibilities:
- Action queries from internal and external customers regarding supplier invoices and payment status including:
- Analyzing and researching invoices in SAP system
- Logging cause and resultant actions
- Monitor open queries for resolution
- Provide education and support to suppliers regarding invoice submission, non-compliance to reduce rejected and blocked invoices.
- Effectively work with centralized Payment Services to facilitate processing of non-order invoices, expedited payment requests, and payment exceptions.
- Assist in analyzing trends for rejections and non-compliance in order to further educate suppliers, stakeholders.
- Identify areas for improvement to processes and procedures

Requirements:
- Fluent English and other European language
- University or Technical University Graduate (Technical, Semi-Technical, Business & Administration, Economy, Finance, Logistics and similar diplomas)
- Experience in customer service, administration, finance, purchasing or logistic
- Practice knowledge of MS Excel
- Good communication & interpersonal skills
- Stress resistance, discipline, dedication
- Finance and Accounting process understanding & knowledge as an asset

We offer to the candidates:
- Career in the multinational company
- Unique opportunity to take part in international controlling projects and gain experience with various businesses
- External and internal trainings programme
- Salary adequate to your competencies
- Set of social packages to choose from

If you are interested in our offer, would like to start your professional career in Infosys BPO Poland, please do not hesitate to send us your resume today

Korean Speaking Analytics Representative

Title: Korean Speaking Analytics Representative
Salary: Competitive
Location: South Korea, Seoul
Languages: English, Korean
Posted: 23rd May 2012

The Role:

Are you interested in the worlds of finance, news or technology?
Bloomberg invites you to apply for Bloomberg Analytics Boot Camp!
This 2- day program is designed to expose undergraduate students to Bloomberg's Financial Sales and Analytics department. You will be immersed in a range of topics, including fixed income and equity fundamentals, interest rates and derivatives as well as leadership and networking activities with Bloomberg professionals.

You will learn from some of the best instructors in the industry and apply this knowledge in a practical fast-paced business environment. After attending Bloomberg Analytics Boot Camp, you will have an understanding of the Bloomberg Professional® Service and potentially will have the chance to interview for a full time spot in our Sales and Analytics department.

About the Analytics Department

The Analytics department is Bloomberg's central portal for customer support inquiries as well as the beginning of the analytics and sales training program. Analytics generalists and specialists are responsible for providing accurate, real-time responses in order to consistently surpass expectations of our customer and develop better Bloomberg users. By effectively listening and responding to the needs of the market, we are able to provide an outstanding service, while building intelligent and creative employees capable of growing within our organization.

Eligibility

You are eligible if you meet the following requirements at the time of application:
-You are currently enrolled in college as a rising junior/senior
-You are interested in a career in business and/or finance
-Must be able to attend the Boot Camp from May 5 - 6, 2012

Qualifications:

-On track for a Bachelors Degree with stated academic achievement
-Strong demonstrated interest in the worlds of finance, news or technology
-Desire and flexibility to learn and grow in a fast-paced environment
-Excellent verbal and written communication skills
-Multi-tasking skills
-Ability to work well under pressure
-Strong critical thinking and problem solving skills
-Team player
-Fluency in Korean and English

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Japanese Speaking Technology Reporter

Title: Japanese Speaking Technology Reporter
Salary: Competitive
Location: Japan, Tokyo
Languages: English, Japanese
Posted: 23rd May 2012

The Role:

Bloomberg seeks to fill a reporter position in Tokyo with a candidate able to embrace the demands of being at the forefront of technology news coverage. Successful applicants will be required to break news, write broad features and handle daily coverage. Candidates should be passionate about news and be able to work under real-time deadlines without compromising on accuracy.

Qualifications:

- Bachelor's degree or equivalent is required.
- Experience in reporting or writing business news is desirable.
- Knowledge of the economy, financial markets, business and technology is desirable.
- Experience working in a real-time news environment is desirable.
- Fluency in Japanese and English is required.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Global Collections Customer Solutions Agent (languages essential)

Title: Global Collections Customer Solutions Agent (languages essential)
Salary: Attractive
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, French, Italian
Posted: 2nd May 2012

The Global Collections Customer Solutions Agent, reporting to the Supervisor of Billing & Collections in Dublin will provide support for internal departments and act as an intermediary with external collections agencies. Also the Collections CSA will have the opportunity to deal with delinquent sellers across a range of European countries in an effort to minimize net loss/bad debt and collection expense.

Fluency in English & fluency in at least one the following languages French, Italian, German or Dutch is required.

Responsibilities:

- Completing a wide variety of account maintenance functions (responding to outlook mails from outside collections agencies, account restrictions, emails, issuing credits, designing/implementing payment plans, processing excel files and handling escalations.)
- Work with internal partners to improve contact rates in collections and minimize exposure to future risk through appropriate user restriction processes and effective escalation strategies, including large balance collections
- Be responsible for day to day production as it pertains to inbound/outbound email management, identifying opportunities to improve productivity, effectiveness and quality - Responding timely to internal partners resolving matters that impact our customer in a fair, timely and consistent manner
- Handling inbound emails and calls from our vendors in an effort to minimize bad debt
-Deliver on key metrics including service level requirements for inquiries directed by our c customers, internal teams and collection vendors � meeting or exceeding our high standards to a quality customer experience
- Look for opportunities to improve processes to increase production, minimize manual processes, and develop controls to ensure flawless execution against policy and procedures

Requirements:

- Must be quality focused with previous strong results in QA
- Minimum 6 months of relevant work experience in Customer Service role or Collections
- Fluency in English & at least one of the following languages: French Italian German or Dutch. -- Possesses excellent written and verbal communication skills, and is extremely customer focused
- Computer savvy in MS Office (Excel/Word) and a proficiency towards data management
- Familiarity with eCommerce and Email communication - Outlook as well as other CRM and web applications
- Experience working with vendors and internal customers to de-escalate or quickly resolve customer concerns
- Has the scope to see trends and opportunities, and provide recommendations for process improvements to management
- Self motivated, high energy, ability to cope with tight deadlines
- Flexibility to work extended hours and occasional weekends as needed
- Ability to work in a dynamic international team environment

Customer Service Representative � Community Watch (fluent English + 2nd language)

Title: Customer Service Representative � Community Watch (fluent English + 2nd language)
Salary: Attractive
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, Spanish, Polish
Posted: 2nd May 2012

Overview:

As part of the Community Watch Team you will be responsible for supporting the needs of our members and ensuring we provide a clean and safe site on which to trade. Knowledge of the eBay site either through your current role or from your own experience on eBay is an advantage. Day to day you will draw on your strong technical and analytical ability as you review reports and address members concerns. Your proactive nature will be key to ensure your success and career progression. Training will be provided.

As a direct point of contact for our members, you will represent us to a high standard of professionalism. We are contacted by our users, through various channels, including phone, email, live chat and discussion forums.

Overall Purpose of the Role:

To provide Best in Service to our members and to address their concerns in a timely manner

To ensure the site is safe and clean

Responsibilities:

- Supports the daily needs of our members on a wide variety of queries, ensuring their resolution and satisfaction
- Works with members in overcoming challenges they may face in listing their items for sale and addressing their concerns on why their item was removing. Also provides education to members on policies
- Has a thorough understanding of customer priorities, and identify key improvement area
- Provides feedback on emerging issues on the site
- Ensures that we are providing the safest and cleanest site possible for the community

Requirements:

- Previous customer service experience is required, either in person or in a call centre
- General understanding of eBay. Applicants who use eBay to buy or sell are ideal
- Basic Computer Knowledge - experience with all Microsoft Office programs and Internet
- Good typing skills
- Ability to work in different department specific communication channels (e.g. email, mail, fax, phone)
- Fluency in English and in one of the following languages is essential: French, Italian, Spanish, Dutch, Polish
- Leaving certificate or equivalent
- Some college or university experience is advantageous.
- Phone experience would be an advantage
- Available to work late and weekend shifts
- A keen customer focus and desire to resolve customer concerns
- Strong analytical and problem solving skills - you are known for rising to a challenge
- Effective working relationships with peers, superiors and partners
- Communicative, obliging with an ability to express yourself very well both verbally and in writing
- An ability to work independently as well as within a team
- An ability to learn new information quickly and listen carefully to input
- Flexible and creative, you look for practical solutions and can adjust quickly to different people and situations
- Comfortable working in a changing and dynamic workplace
- Proactive and driven by targets

Company News Editor

Title: Company News Editor
Salary: Negotiable
Location: Africa, Johannesburg
Languages: English
Posted: 23rd May 2012

Bloomberg News is seeking an editor in its Johannesburg bureau to edit company news from South Africa and across the continent. The editor must have the skills needed to verify the accuracy of stories being filed, while writing elegantly under deadline pressure. The individual must be accustomed to producing clear and comprehensive breaking news reports as well as feature articles.

Experience on a real-time news wire is desirable and he or she must be comfortable in sending headlines and quickly writing short articles, while guiding the reporter or reporters who will write the more definitive version of the story later. He or she should have the ability to quickly make informed decisions on breaking news and be able to guide reporters on what angles to pursue.

He or she must be comfortable about mentoring reporters of different abilities and work calmly in a high pressure environment. The ability to cooperate with colleagues across Africa and elsewhere is a requirement.

Qualifications

-Experience of editing or reporting at a major media outlet is required.
- Fluency in English is a must.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Technical Support Engineer II (Spanish)

Title: Technical Support Engineer II (Spanish)
Salary: �35 - �40K
Location: Ireland, South-West, Cork, Cork
Languages: English, Spanish
Posted: 26th Apr 2012

Tech Support Engineer II

Regularly provides technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers. Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both EMC's business operations and the business operations of EMC customers. Applies technical support expertise to independently diagnose and resolve complex customer issues involving unique systems and environments and unique operational issues. Customer requests may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, internal and field EMC employees, Chat and Web support calls. Accepts escalated requests from other technical team members; makes independent decisions to determine service level severity and assess when and how to escalate to other resources. Works with cross functional teams in resolving customer issues; identifies and provides resolutions to a diverse range of technical problems. Acts as a remote customer advocate and provides problem determination to resolve customer issues. Identifies and documents with management to proactively revise current procedures and tools to improve customer satisfaction. Helps develop and participates in training and skills development of others
PRINCIPAL DUTIES AND RESPONSIBILITIES
�Reviews technical solution articles for accuracy and completeness, and give feedback to the authors
�Acts as a remote customer advocate to champion specific customer needs in collaboration with field team
�Understands and uses sphere of influence extending outside of the department
�Participating in and possibly leads conference calls with customers Knows their audience and articulate accordingly
�Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
�Validates technical information and issues early warning and disseminates information as needed
�Validates technical information and issues early warning and disseminates information as needed
�Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues
�Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues
�As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required
�As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required
�Mentors and/or coaches less experienced TSEs, Helps develop and participate in presentations and informal training for other TSEs
�Applies systems analysis techniques and procedures to determine hardware or software systems functionality
�Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments
�Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues
�Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate
�Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate
�Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status
�Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions

SKILLS
�Ability to work in a high-pressure environment.
�Customer Service skill.
�Troubleshooting skills.
�Customer focused.
�Interpersonal skills.
�Presentation skills.
�Understanding of EMC's products and their value added to the customer.

Education Required: Degree (Technical)
Experience Required:
2+ years relevant experience, Windows Server and Exchange (MCSE), VMware Experience (VCP) and Database Technology experience also desired

Language Requirement: Spanish,

Japanese Speaking Technical Support

Title: Japanese Speaking Technical Support
Salary: Negotiable
Location: Japan, Tokyo
Languages: English, Japanese
Posted: 23rd May 2012

Bloomberg's Operations department is looking for enthusiastic and hard working candidates who can provide various levels of support for our both internal and external customers in areas including Desktop, Software, Hardware, Server, Infrastructure, Biometric Security, Networking, Mobile devices and much more.

Potential hiring departments are;
*Global Technical Support, and/or
*Information Systems

The successful candidates should be bilingual in both English and Japanese, customer service oriented, and strong interest in new IT technologies.

Qualifications

- Strong interest in Information Technology
- Excellent communication skills both in English and Japanese
- Organized and flexible approach
- Experience with Microsoft OS and applications, and mobile technology
- Knowledge in Cisco & Avaya/Nortel data & voice products is an advantage
- Outstanding communication & inter-personal skills and be able to work well in a team environment
- Multi-tasking skills

This is a great opportunity to develop your career in this global diverse company. Apply now to join Bloomberg!

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Customer Service Representative - Community Watch (fluent French & English essential)

Title: Customer Service Representative - Community Watch (fluent French & English essential)
Salary: Attractive
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, French, Italian
Posted: 2nd May 2012

Overview:

As part of the Community Watch Team you'll be responsible for supporting the needs of our members and ensuring we provide a clean and safe site on which to trade. Knowledge of the eBay either through your own activity on the site or through your current role is an advantage and will assist in career progression. Your daily tasks will draw upon your technical and analytical ability as you review reports and address member concerns. Your proactive nature will be key to ensure your success. As a direct contact for our members you will represent eBay to a high standard of professionalism to the eBay community. We are contacted by our members through various channels including email, forums and item reports.

Responsibilities:

- Supports the daily needs of our members on a wide variety of queries, ensuring their resolution and satisfaction
- Works with members in overcoming challenges they may face in listing their items for sale and addressing their concerns on why their item was removing. Also provides education to members on policies
- Has a through understanding of customer priorities, and identify key improvement areas
- Provides feedback on emerging issues on the site
- Ensures that we are providing the safest and cleanest site possible for the community

Requirements:

- Previous customer service experience is required, either in person or in a call centre
- General understanding of eBay. Applicants who use eBay to buy or sell are ideal
- Ability to work in different department specific communication channels (eg. email, mail, fax, phone)
- Phone experience
- Available to work late and weekend shifts
- Good Computer Knowledge - experience with all Microsoft Office programs and Internet
- Good typing skills
- Must be fluent in French, English & at least one other European Language among Italian, Spanish, Polish, Dutch
- Leaving certificate or the equivalent
- College or university experience is advantageous

German Speaking Western European Economy Reporter

Title: German Speaking Western European Economy Reporter
Salary: Excellent
Location: Germany, Hessen, Frankfurt
Languages: English, German
Posted: 23rd May 2012

The successful candidate will join our ECB team in Frankfurt and work with colleagues in the Western European Economy and Government teams in bureaus across the euro region. This high-profile job involves regular travel across the continent.

Requirements:

- A bachelor's degree in economics, a journalism qualification, or equivalent work experience is desirable.
- Financial journalism experience is required.
- Experience of working in a real-time news environment is desirable.
- Understanding of the European Central Bank and the German economy is essential.
- Fluency in English and good German is essential. Other languages would be useful.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Associate Project Manager

Title: Associate Project Manager
Salary: �30-�40000
Location: Ireland, South-West, Cork, Cork
Languages: English
Posted: 26th Apr 2012

Associate Project Manager
GENERAL SUMMARY
Plans and implements internal business projects utilizing a cross-functional team of subject matter experts. Responsibilities may include initiating a project/program design, planning various aspects of the project's execution, managing schedules and internal communication. May oversee the work of external vendors. These positions' primary focus is project/program management, rather than the application of expertise in a specialized functional field of knowledge.

PRINCIPAL DUTIES AND RESPONSIBILITIES
� Responsible for ensuring project milestones are completed on time, and proactively escalating as required where risks are highlighted.
� Manage scheduling of project related meetings and calls.
� Organize Training logistics including Scheduling, Facilities and Requirements across various locations and sites.
� Prepares and maintains clear and concise project task progress.
� Responsible for documenting meeting notes and follow up actions.
� Responsible for producing newsletter and communications in relation to key project tasks, deadlines and news.
SKILLS
� Project Management Skills.
� Ability to Prioritizing.
� Ability to multi-task.
� Organizational Skills.
� Ability to work independently.
� Communication Skills.
� Interpersonal Skills.
� Flexible.
� Time Management Skills.

Education Required
Bachelors (Non -Technical)
Experience Required:
0-2 years relevant experience
Physical Requirements:
No

French Speaking Global Customer Support Representative

Title: French Speaking Global Customer Support Representative
Salary: Excellent
Location: United States of America, New York, New York
Languages: English, French
Posted: 23rd May 2012

The Role:

The Global Customer Support Department provides 24/7 telephone support to our clients. The aim of the department is to provide a superior client experience as a front line resource to our business. Our model follows the sun so that we always have 2 global customer support centers open at all times providing seamless service. We also provide multi-lingual support to our clients.

This department has an exciting entry level position for candidates seeking a challenging customer focused opportunity. In this support role, you will gain a comprehensive introduction to our products and services, our clients, as well as insight into the global financial markets. Our fast-paced environment commands excellent multi tasking and problem solving abilities. Good communication and interpersonal skills are key to continued success in this role.

Duties will include but are not limited to providing superior customer service to our clients on inbound phone calls, transferring customer calls to appropriate staff, as well as identifying, researching and resolving customer issues using proprietary company software.

Qualifications:

- 0-2 years experience
- Fluency in English and French is a must, verbal and written
- Strong telephone etiquette and a professional demeanor
- Excellent verbal and written communication skills
- Multi-tasking skills and ability to remain effective and patient under pressure
- Strong problem solving and prioritization skills
- Ability to be a team player as well as work well independently
- Ability to work weekends and holidays
- College degree preferred

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Claims Officer - Arabic

Title: Claims Officer - Arabic
Salary: Not Disclosed
Location: Ireland, Dublin Region, Dublin
Languages: Arabic, English
Posted: 23rd May 2012

Claims Officer - Arabic
Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 600 staff.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
Key Responsibilities

Adjudicate and process Claims within the agreed company SLA - clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target
Use AWC?s client database, Gulliver, accurately and effectively to ensure reports generated give a true reflection of the department?s workload, which consequently facilitates effective target planning
Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided
In line with the company?s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims
Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction
Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills
Other Ad hoc duties as required
Experience Required

Experience Required

Previous experience in a customer focused role, in a an administrative capacity
Experience working in pressurised environment with tight deadlines
Fluency in English and Arabic is essential to this role

Behavioural Competencies

Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Ability to work under pressure
Results driven and solution oriented

Once employed by Allianz Worldwide Care; we feel that the contribution of our officers increases considerably with service and we think it is only fair to recognise this within our salary scales. Therefore, we commence salary increases for Officers following 18 months service with increases continuing to apply for up to 5 years service as follows: 18 months service ?2,000, 2.5 years service ?3,000, 3.5 years service ?3,000, 5 years service ?3000.
To learn more about us please visit
www.allianzworldwidecare.com/movie
Allianz Worldwide Care is an Equal Opportunities Employer

Senior Strategic Counterparty Risk Researcher

Title: Senior Strategic Counterparty Risk Researcher
Salary: Negotiable
Location: United States of America, New York, New York
Languages: English
Posted: 23rd May 2012

Strategic Risk Research is responsible for Bloombergs research and development effort for cutting edge risk models. Current projects include the implementation of counterparty risk models for the Enterprise Risk system. Other projects involve the use of fat tailed distributions in risk models, developing regime switching models, formulating early warning crisis detection models, and implementing robust risk measures for stressed markets.

The Role

Senior SRR quantitative analysts will be hands-on researchers in the build out of our new risk models. This senior member will manage and lead the development and implementation of a counterparty risk model. This model will eventually form part of the Enterprise Risk System.

Additional duties may include speaking at Bloomberg client seminars and other conferences to promote our research and writing articles on risk methodology for various internal publications.

Qualifications:

The ideal candidate will have at least 10 years of experience in quantitative finance including the development counterparty risk models and an exceptionally strong mathematics / statistics background. In addition to quantitative skills the candidate should have a good knowledge of ISDA agreements and counterparty risk regulations. Other qualifications include:

-Team leadership and project management skills
-Deep experience in market and credit risk
-Knowledge of statistical estimation techniques and optimization.
-Experience interfacing with IT for implementation
-Experience in programming and statistical and software packages
-Excellent writing and speaking skills
-Advanced degree in science or math

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Swiss French Speaking Sales Associate

Title: Swiss French Speaking Sales Associate
Salary: Negotiable/DOE
Location: Ireland, South-West, Cork
Languages: English
Posted: 26th Apr 2012

Swiss French Sales Associate Position

The EMC² Inside Sales Team is now looking to recruit a Swiss French Speaking Sales Associate to work with our newly established Sales Associate team in Cork.

You will be a motivated self-starter who enjoys sales and creating a great customer experience. You should be extremely motivated, proactive, organized, and work well within a fast-paced ever changing environment.

Specific duties & responsibilities will include:
� Perform outbound sales activities such as cold calling, lead follow-up, sales qualifications and offer extension to new and/or existing customers.
� Continuously improve the selling experience for our customers
� Meet activity metrics for outbound calls, appointments and opportunities identified.
� Account management of a portfolio of clients and close liaison with the field / channel
� Maintain contact with customers in an assigned territory to ensure customer satisfaction, issue resolution and EMC's footprint expansion.
� Drive process improvement

Skills Required for Inside Sales Representative:
� Fluent English and Swiss French language speaker
� Proven Sales/lead generation experience
� Ability to handle constructive and critical customer feedback and implement ideas for process improvement
� Excellent communication skills both written and verbal at all levels
� �Can Do� / �Winner� attitude essential with a hunger and drive to succeed.

The rewards for YOU:
� Career Development � broad range of career paths available to you through 28 different business units.
� Continuous Training one to one coaching sessions with the coaching team and your manager
� Ability to interact with other EMC Sales Divisions ( RSA, VMware, Greenplum)
� Ability to work with Fortune 500 companies through Third party organisations e.g. suppliers other technical groups
� Excellent base salary with the ability to earn excellent commission by working with one of the world�s best product portfolios
� Benefits including permanent health insurance, pension, subsidized canteen, free parking and a private bus running from Cork City for all EMC employees to name but a few!

Portuguese Speaking Global Technical Support Representative

Title: Portuguese Speaking Global Technical Support Representative
Salary: Competitive
Location: United States of America, New York, New York
Languages: English, Portuguese
Posted: 23rd May 2012

The Role:

Make the most of your IT knowledge in one of the most progressive financial environments in the world. In this role you will be solving issues in areas including but not limited to, software, hardware, networking and mobile communication.

This coupled with support of our clients globally will allow you to use your communication and technical skills in a fast paced environment. Join the team that is delivering technical support to the users of the most powerful tool in the financial industry today.

Qualifications:

- Must be fluent (written and verbal) in English and Portuguese
- Superior written and verbal communication skills
- 2+ years experience in a help-desk environment supporting end-users over the phone
- General knowledge of IT related subjects is highly desirable
- Outstanding interpersonal skills with the ability to maintain a professional demeanor when handling complex user issues
- Multi-tasking skills and ability to work well under pressure

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Mandarin Speaking Marketing Manager 2 Year Fixed Term

Title: Mandarin Speaking Marketing Manager 2 Year Fixed Term
Salary: Excellent
Location: Hong Kong
Languages: English, Mandarin
Posted: 23rd May 2012

The Role:

Bloomberg LP is looking for a marketing manager with a minimum of 7 years experience to execute programs for awareness and lead generation. Reporting to the Greater China Marketing Manager in Hong Kong, the ideal candidate has an understanding of the financial services market in China, strong written and verbal communication skills in Mandarin, and a drive to promote one of the world's iconic brands.

Major
Responsibilities:

- Execute brand awareness strategies that center on social media, online/web, events, partnerships with local professional organizations, media barter deals, etc
- Create/execute lead generation programs to support the China sales team. Focus areas are on FX, RMB Bonds, domestic buy side.
- Writing/editing Mandarin copy, including brochures, web content.
- Provide local market insights and advice to enhance China marketing plans
- Work closely with local agencies to execute programs for China

Key Relationships

- Bloomberg Greater China Marketing Manager (Direct Manager)
- China sales teams
- Central Marketing functional leaders in NY
- PR
- Internal Design Agency
- Events team

Skill Set & Experience Required

- 7+ years experience in a B2B marketing or PR role
- Basic understanding of the financial services sector
- Strong interpersonal, negotiation, verbal and written communications skills in Mandarin (native level) and English (conversational level)
- Knowledge and understanding of Chinese business practices and local marketing in collaboration with a global organization
- Excellent project management and organization skills
- Excellent collaborator across multiple groups
- Comfortable to work in an environment where little structure currently exists
- A bachelor's degree is required

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Portuguese Speaking Economy or Government Reporter

Title: Portuguese Speaking Economy or Government Reporter
Salary: Excellent
Location: Brazil, Rio de Janiero
Languages: English, Portuguese
Posted: 23rd May 2012

The Role:

Bloomberg News is seeking an experienced Economy Reporter in our Rio de Janeiro office to join our expanding team in Brazil. The successful candidate will cover the economy, government and central bank policy under real-time deadline pressure. The reporter must also propose and write agenda-setting stories that explain and illustrate the Brazilian economic situation to a global audience.

Candidates must have an understanding of economic and political issues and their relevance to corporate developments and markets. Responsibilities include leading coverage of economic statistics, attending press briefings and writing news summaries. A minimum of three years of journalism experience and experience covering Brazil's economy is essential.

Qualifications:

- Bachelor's degree or equivalent experience
- Minimum of three years of journalism experience
- Prior experience covering Brazils economy
- Experience working in a real-time news environment
- Ability to write quickly and concisely in English under deadline pressure
- Fluency in Portuguese and in English is essential

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Equipment Support Management Representative

Title: Equipment Support Management Representative
Salary: Competitive + Benefits
Location: United Kingdom, London, Central London
Languages: English
Posted: 23rd May 2012

We are looking for an Equipment Support Management Representative to join the team formerly knows as the Asset Verification/RMA Call Centre team.

Description:

The Asset Management team is responsible for demand planning, supply planning, distribution planning, maintenance of inventory controls and audits, and procedures to monitor and verify inventory levels globally.

We are seeking an energetic, innovative individual to join our Equipment Support Management group, whose main responsibilities include: working in a help desk environment and taking incoming calls from field service representatives and customers regarding clients equipment entitlement and equipment that needs to be returned, managing customer removal orders and returns, equipment entitlement and billing, maintaining accurate inventory records at external customer locations throughout the EMEA region, monitoring equipment records to close out open issues via our internal ticketing system.

The ideal candidate must be able to administer policies and guidelines which affect work activities, demonstrate and promote continual improvements in material movements, controls and customer return order processing and billing, be able to handle a significant number of tickets and tasks assigned to them, and be able to intellectually challenge self and others.

Requirements:

- Experience in providing customer service in a help desk environment.
- Reconciliation of hardware at customer accounts, and maintaining accurate data records.
- Team player with excellent communication skills and documentation skills.
- Thorough understanding of equipment loss/ billing and Bloombergs order management process.
- Strong interpersonal skills with the emphasis on maintaining good working relationships with business partners.
- Ability to analyze problems, create solutions and multi-task with attention to detail.
- Demonstrate aptitude to manage projects and deadlines, as well as lead project teams if required.
- SAP R/3 and MS Office experience is required.
- MCIPS (Member of /studying towards qualification with Chartered Institute of Purchasing and Supply Chain) or related Supply Chain qualifications are also preferred.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Helpline Officer - German

Title: Helpline Officer - German
Salary: Not Disclosed
Location: Ireland, Dublin Region, Dublin
Languages: English, German
Posted: 23rd May 2012

Helpline Officer - German

The Helpline Officer must anticipate and meet the needs of our external clients worldwide, including Expatriates, Brokers and Medical Providers as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvements.

Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs over 600 employees in 16 countries.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Key Responsibilities

Commit to the department's service standards, including a 24 hours turnaround for all written communication and a target call abandon rate of 2%
Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
Work within our rotating shift patterns ? including night shifts and weekend work. Helpline employees receive a 30% shift allowance in addition to the base salary

Experience Required

Experience in a customer focused role , in a an administrative capacity
Previous experience in call centre environment would be beneficial
Experience working in pressurized environment with tight deadlines
Strong Knowledge of Microsoft Office ( Excel, Word)

Essential Requirements

Applicants must be flexible to work within our rotating shift patterns
Valid EU work permit with the ability to work full time year round
Fluency in English and German

Behavioural Competencies

Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Ability to work under pressure
Results driven and solution oriented

Technical Competencies
Strong Knowledge of Microsoft Office ( Excel, Word)

Starting Salary ?25,000 per annum rising to ?36,000 reflective of length of service. An additional 30% shift allowance also applies for this role. Once employed by Allianz Worldwide Care we feel that the contribution of our officers increases considerably with service and we think it is only fair to recognise this within our salary scales. Therefore, we commence salary increases for Officers following 18 months service with increases continuing to apply for up to 5 years service as follows: 18 months service ?2,000, 2.5 years service ?3,000, 3.5 years service ?3,000, 5 years service ?3000.

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies.

To learn more about us please visit

www.allianzworldwidecare.com/movie

Allianz Worldwide Care is an Equal Opportunities Employer

Japanese Speaking Economic Data Reporter

Title: Japanese Speaking Economic Data Reporter
Salary: Negotiable
Location: Japan
Languages: English, Japanese
Posted: 23rd May 2012

The Role

Bloomberg News is seeking to hire an Economic Data Reporter in our Tokyo office to assume current and expand economic data coverage. The successful candidate will extract economic data from press releases in Japanese under real-time deadline pressure and survey economists ahead of indicators.

The candidate will need to be fast and accurate in taking data and turning it into table-based stories for our clients, working closely with other reporters and editors to help with our news coverage. It is also important to be able to connect the dots between seemingly disparate data points to be able to draw conclusions about the economy.

The candidate for this role must have a minimum of one year of experience covering or working with economic indicators. This individual must also be fluent in Japanese and English. Fluency in another Asian language is a plus. The ability to use Excel spreadsheets, including familiarity with VBA and macros, is essential.

Qualifications

- Bachelor's degree or equivalent experience
- Minimum of one year of experience covering or working with economic indicators.
- Understanding of economics to determine what data releases are important enough to cover and what data within those releases should be emphasized
- Ability to write introductions and headlines for economic data tables in English.
- Ability to use Excel spreadsheets, including familiarity with VBA and macros, is essential- Experience working in a real-time news environment
- Fluency in Japanese and English is essential

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Revenue Operations Analyst Denmark

Title: Revenue Operations Analyst Denmark
Salary: Negotiable
Location: Ireland, South-West, Cork, Cork
Languages: English, Danish
Posted: 26th Apr 2012

JOB TITLE � GBS REVENUE OPERATIONS ANALYST -DENMARK

This position requires the candidate to speak fluent English and one other European language.

GENERAL SUMMARY
Reviews, manages, and reports all sales orders within assigned area. Provides support of other GBS Revenue Operations personnel, as well as product/system training for external groups. Attends all necessary meetings for related products and reviews/approves required documents necessary to meet revenue recognition guidelines. The GBS Revenue Operations Analyst is the primary contact for Field Sales, Operations, Finance and Manufacturing.

PRINCIPAL DUTIES AND RESPONSIBILITIES

� Reports to management weekly on backlog, pending deals, and work with management to resolve relationships.
� Works with Sales Allocations/Manufacturing to schedule and ship orders in line with customer requirements and EMC lead times.
� Reviews all orders and customer documentation to insure they are in accordance with SEC guidelines for revenue recognition. Develops action plan for "orders not booked" and works with sales organization to resolve issues.
� Reviews all orders (model # and/or part #'s) for completeness and accuracy to insure the orders are processed, manufactured, and shipped accordingly.

SKILLS
Ability to work independently.
Ability to work in a team environment.
Knowledge of job associated database/software/documentation.
Strong working knowledge of Microsoft Office products.
Communication skills.
Organizational skills.

Japanese Speaking Benefits Specialist

Title: Japanese Speaking Benefits Specialist
Salary: Excellent
Location: Japan, Tokyo
Languages: English, Japanese
Posted: 23rd May 2012

The role

Working within the Professional Development (HR) team and also as part of a global Benefits team, we have an exciting opportunity for a Benefits Specialist to take ownership for the design and development of benefit policies and programs across Asia Pacific.

This is a challenging role where you will use your strong relationship management, analytical and project management skills to make critical business decisions that impact on employee engagement and retention. We are flexible and open to where this position will be based - in our Hong Kong, Singapore or Tokyo office.

Responsibilities

- Develop relationships with benefits consultants, vendors, providers and manage these relationships on a day-to-day basis
- Manage the design and development of benefit policies and programmes ensuring proper consideration is given to market practice, local legislation and any local employee consultation requirements
- Ensure vendors meet Bloombergs customer service standards and adhere to agreed upon SLAs
- Ensure operational and administrative processes are effective. Identify and implement process improvements
- Proactively suggest enhancements to Global Benefits based on feedback, claims trends and market practice. Act as point of contact for escalated employee benefits questions
- Act as an adviser to the wider HR team
- Independently research a variety of related complex information requests and issues, working to resolve within the confines of the law and plan documents
- Manage the communication of new programs
- Maintain accurate benefits information on the HR Intranet
- Audit and process benefit invoices
- Manage Benefit Plan Renewals and market reviews
- Organise and run benefit fairs and Vitality days or any variance thereof
- Assist with the development of Bloombergs Global Wellness project; rolling out wellness initiatives across the Asia Pacific region
- Manage benefit information sessions such as pension seminars and other topics
- Working with the HR team in coordinating ergonomics projects

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Arabic Speaking Emerging Markets Reporter

Title: Arabic Speaking Emerging Markets Reporter
Salary: Competitive
Location: United Arab Emirates, Dubai
Languages: Arabic, English
Posted: 23rd May 2012

Bloomberg News seeks an experienced Islamic Finance and corporate bond market reporter in Dubai. The reporter will be responsible for covering the Middle East bond market, including new bond issues and the secondary market, as well as writing feature stories. The ideal candidate should have experience covering corporate and Islamic finance and have contacts in the industry. The successful applicant should have proven experience in reporting and breaking news for a financial newspaper or real-time news service.

Requirements:
- A bachelor's degree or equivalent work experience is essential
- Experience of covering the corporate-bond and Islamic Finance markets is desirable
- Previous financial journalism experience is essential
- Ability to write quickly and concisely under deadline pressure
- Fluency in Arabic preferred.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Call centre Trainer - German Speaking

Title: Call centre Trainer - German Speaking
Salary: Negotiable
Location: United Kingdom, London, Central London
Languages: English, German
Posted: 17th May 2012

Job Description & Person Specification

Role: Trainer
Reporting to: Training Manager
Location: London

Company Profile

Lycatel is the global market leader in the prepaid international calling card market present in 16 countries worldwide. Lycatel offers a broad product portfolio comprising of prepaid telephony solutions including calling cards, mobile services (MVNO), carrier to carrier wholesale services and residential indirect access services. In 2006, Lycatel launched Lycamobile, our flagship mobile brand. Present in 14 markets, Lycamobile continues to grow rapidly, attracting over 6.5 million customers already with further market launches planned throughout 2011 and 2012. Through a relentless focus on providing voice quality by partnering with over 200 global telecommunications carriers, the Lycatel brand serves its growing base of over 9 million customers within expatriate and ethnic global niche segments that want to make low cost international calls.

The Role -

Working within a busy professional telecoms based call center, ensuring throughput from new joiners to fully trained customer service agents with language specific product knowledge.

Key Responsibilities:
� Liaise with Product Managers and Operations team in devising appropriate Training Plans - including the design, delivery and evaluation for project specific training
� Knowledge and experience of training needs analysis, learning process/styles (including measurement) with the ability to translate learning needs into workable courses.
� To design and deliver ongoing coaching, training and retraining for all customer service agents. (soft skills based training)
� Ability to source information and disseminate into Mandatory / Good to know information.
� Administration and reporting on training activity within the call center.

Person Specification:-
� Proven success in training/ coaching/ development focused role - ideally in a call center environment or similar.
� Strong communicator with an influential style - with the confidence to effectively communicate to all levels. Including proven success working with clients and internal stake holders to develop creative, innovative, and effective training/ coaching materials and methodologies that are relevant to call centre.
� Ability to write, deliver and evaluate training plans and to talk confidently about training strategies.
� Ability to multi task and manage time effectively.
� Knowledge/experience of conducting complex TNA�s, managing learning styles.
� Highly knowledgeable about the contact centre industry, with the ability to critically review existing systems and implement standard processes to deliver a high level of service to both our internal and external customers.
� Positive with a can do attitude.
� Must be fluent �German Language as well have excellent English Communication skills.
� Effective communication and presentation capabilities to all levels.
� Maintain reports within all Microsoft applications.
� Must be familiar with CRM�s.
� Ability to deal with all situations calmly and efficiently.
� Ability to work under pressure in a demanding work environment.
� Must be decisive and have excellent interpersonal and people skills.
Working requirements
� Flexibility with shift patterns is required to ensure support across operational hours � 8am to 10 pm
� Rolling shift patterns are 5 days out of 7 (40 hrs./week) , including weekends whenever required.

Russian Speaking Equity Data Analyst

Title: Russian Speaking Equity Data Analyst
Salary: Competitive
Location: United Kingdom, London, Central London, EC2A 1PQ
Languages: English, Russian
Posted: 23rd May 2012

The Role:

Bloomberg is seeking a highly motivated and driven equity data analyst to join their Company Research team covering the Russia & CIS markets. This team is responsible for researching and analyzing financial data for the Bloomberg Fundamentals and Earnings Estimates products. The Fundamentals product offers customers As Reported and Normalized financials, key analytical ratios, industry specific data points, and Business Line and Geographic Segmentation data. The Earnings Estimates product is comprised of estimates for popular metrics such as Revenue, EPS and Net Income, contributed by hundreds of brokers and research houses.

The analyst will be expected to ensure the consistency, quality and product delivery of a portfolio of companies across the various products. Additionally, they must deliver excellent customer service to Bloomberg customers and across internal departments. The analyst will also work closely with Bloomberg Research, Sales, R&D, and the Business internally to contribute to the future development and strategic direction of the product. The ideal candidate will have outstanding written, communication, presentation, networking skills and a passion for the financial markets that, with extensive training and development, will help drive the product forward.

Qualifications and Skills Required:

- Experience of finance/accounting experience required
- Spoken & written fluency in Russian essential. Additional European language(s) desirable
- MBA, Masters in Finance related subject, or CFA preferred / or equivalent work experience
- Demonstrable leadership experience
- Established network of equity professionals and desire to build additional relationships
- Excellent written, communication, presentation, and networking skills
- Ability to multi-task and work independently as well as collaboratively within a team environment
- Effective research and analysis skills, with good attention to detail
- Accounting knowledge and understanding of International Financial Reporting Standards (IFRS) is essential
- Specialist knowledge of Bank/Financial/Insurance accounting reporting format a plus

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

French Speaking Fixed Income Data Researcher

Title: French Speaking Fixed Income Data Researcher
Salary: Competitive
Location: United Kingdom, London, Central London
Languages: English, French
Posted: 23rd May 2012

The Role

We are seeking highly motivated, detail oriented people to join the Global Data
European Fixed Income team. This group provides real time market data which is used by our clients to make informed investment decisions. Your main responsibilities will be to update, maintain and process bond data for the EMEA. You will develop relationships with some of the world's largest companies, Lead Managers and Trustees to ensure the accuracy and timely collation of this information.

Responsibilities:

- Updating and processing data onto the Bloomberg database in a timely manner
for Bonds
- Maintaining and enhancing the existing database
- Responding to client queries regarding the data within assigned market

Qualifications

- Fluency in French plus one other european language
- Keen interest in financial markets
- Bachelors degree or equivalent work experience
- Excellent communication and customer service skills
- Speed and accuracy when processing data
- Experience of processing data is desirable
- Ability to interact with clients within the financial industries.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Accounts Payable Analyst - Spanish

Title: Accounts Payable Analyst - Spanish
Salary: Negotiable
Location: Ireland, South-West, Cork, Cork
Languages: English, Spanish
Posted: 26th Apr 2012

Job Title: GBS (EMEA) Account Payable Analysts - SPANISH

Group Overview
These positions will form part of the GBS Accounts Payable Group in Cork.
It will be an opportunity for the suitable candidates to acquire experience in the Requistion-to-Cheque Cycle as well as interact with EMEA Finance, EMEA AP and Business Operational people.

The group are responsible for the following overall responsibility:
� Supplier Requisition to Cheque Transaction Processing, involving Multi-Currency Invoice Processing

� Matching to PO/SSP Receipts and Payments, using a high-volume ERP system.

� Supplier Statement Reconciliation and Adherence to Internal Control Process.

� Interaction with Suppliers, Purchasing & Bank Personnel.

� Liaison on a day to day basis with the Operational Business, Purchasing/Receiving, Functional/FP&A and Internal/External Auditor Personnel.

� RTC Process System Enhancements and 6-Sigma / CI Process Improvements

Roles and Responsibilities
These challenging roles will entail assisting in completing all the areas of responsibility listed above.

Qualifications/Work Experience
Experience : 1-3 Years in an AP Transactional / Analytical Role
Qualification: Experience in an analyitical role and undertaking a Professional Qualification would be an advantage but not essential .

The Person
Ideally the candidate should have the following qualities:
o Financial/Analytical experience
� Experience 1-3 years in an AP Analyst role similar to EMC
� Knowledge of financial and reporting systems (Oracle and or SAP etc)
� Strong system skills ( MS Office )
� Excellent interpersonal skills
� Sense of Urgency / Accountability / Attention to detail
� English fluency is essential and German, French, Italian, Spanish and
Other languages would be an added advantage.

Turkish Speaking Finance Reporter

Title: Turkish Speaking Finance Reporter
Salary: Competitive
Location: Turkey, Istanbul
Languages: English, Turkish
Posted: 23rd May 2012

Bloomberg News is seeking an experienced reporter to cover banking and finance out of Istanbul.

The person will be expected to break news frequently on Turkish banks and insurers, build contacts, write authoritatively about the changing world of finance and contribute to wider regional coverage, including Middle East banking. Knowledge of banking in Turkey, its regulation, financial markets and the country's developing asset management and investment banking industry is essential. Previous business reporting experience at a major newspaper or wire service is preferred.

Requirements:

- Fluency in English and Turkish is essential.
- Minimum bachelor's degree or equivalent experience is essential.
- Previous financial or business journalism experience is preferred.
- Experience of working in a real-time news environment is desirable.
- A proven ability to break news is essential.
- A proven ability to write bigger-picture stories is essential.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Technical Support Representative (Czech speaking) - RELOCATION PACKAGE

Title: Technical Support Representative (Czech speaking) - RELOCATION PACKAGE
Salary: £Salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
Location: United Kingdom, Northern Ireland, Belfast
Languages: English, Czech
Posted: 17th May 2012

About Teletech

As a global leader in business process outsourcing, TeleTech helps organisations around the world grow, manage, and optimise their most valuable assets: customer relationships. With offices and operations in 17 countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout North America, Asia Pacific, Europe, Africa, and Latin America.

As a Czech speaking Technical Support Representative you will be a supporting customers in both Czech and English through troubleshooting with peripherals, gaming & audio devices, web cameras, security systems and Harmony remotes.

This position offers a three week training program to ensure our successful candidate becomes a product specialist within their particular field of expertise.

As a Technical Support Representative you will be the first point of contact for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills to ensure our customers are highly satisfied.

The successful candidate will be highly motivated, enthusiastic, target driven and fully focused on delivering results. Customer satisfaction, timely resolution and driving loyalty are at the heart of this role so you must be professional, confident, assertive and engaging when dealing with all potential and existing customers.

Essential skills:
� Fluency in written and spoken Czech
� Fluent English
� Excellent communication skills and telephone manner

We will highly value candidates with:
� Previous experience in Technical Support role
� Experience in database / customer management systems including excellent attention to detail when inputting and collating information
� Experience of working to a high quality assurance standard within a target driven environment.

Total Reward package includes:
� Competitive salary
� Excellent relocation package to assist you in moving to Belfast (includes flight + 7 nights� hotel accommodation + mobility).
� Continuous paid training on the latest technology
� Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
� Private Pension and Life assurance
� Childcare voucher scheme
� On site canteen
� 29 days holiday entitlement + extra entitlements
� Free Parking, close proximity to city centre by bus or train
� Potential for rapid advancement in many fields, and throughout 17 countries!

Tradebook Quantitative Analyst

Title: Tradebook Quantitative Analyst
Salary: Negotiable
Location: United States of America, New York, 10022
Languages: English
Posted: 23rd May 2012

The Role

Bloomberg Tradebook LLC is looking to strengthen its Electronic Trading Research & Strategy group. We are looking to hire one quantitative analyst specializing in algorithmic trading. This candidate will be instrumental in helping design the algorithms, backtest new strategies and test new ideas. The candidate will also work closely with sales and developers to bring the best ideas to market.

Qualifications:

-Masters or PhD in a technical field (e.g., Physics, Math, Statistics, Financial Engineering, etc.)
Two years minimum practical work experience with the below:
-Understanding of global equity microstructure
-Knowledge of dark liquidity
-Experience in algorithmic trading, blackbox trading or market analysis
-Experience working with large datasets
-Programming in Matlab or another statistical program
-Programming in C, C++ or another programming language
-CEP experience
-Database experience
-Financial modeling experience
-Knowledge of options, FX, futures a plus
-Product/Project Management experience a plus
-Experience writing in trade journals/publications plus

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

IT Helpdesk Agent with Dutch

Title: IT Helpdesk Agent with Dutch
Salary: competitive salary
Location: Romania, Bucuresti, Bucharest
Languages: English, Dutch
Posted: 23rd May 2012

Career impact with Genpact!

Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise services (Finance, HR, IT, Procurement functions) and industry-specific services.
Our entire organization of over 53,000+ employees is focused on process and engaged in improving client processes and driving business impact.
Genpact delivers its services from a global network of centers, spanning 17 countries. We serve over 600 clients representing over 40 industries.
We are currently expanding our team and therefore we are providing outstanding career opportunities in multiple business areas.

What makes us different is the fact that we serve our worldwide clients from locations that best meet their needs, as well as the ability do so in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it!

� University degree or student
� Fluency in Dutch
� Good command of English
� Strong Windows OS and MS Office skills
� Strong problem solving skills
� High motivation, flexibility and productivity
� Good communication skills
� Team spirit

Genpact is looking for German speakers willing to relocate to Bucharest!

Title: Genpact is looking for German speakers willing to relocate to Bucharest!
Salary: Competitive salary
Location: Romania, Bucuresti, Bucharest
Languages: English, German
Posted: 23rd May 2012

Job Description:

If you are:

� Full of Energy
� Self-motivated
� Goal-orientated
� Fluent in German And English

And you have:

� University Degree (Economics background is a plus)
� Microsoft Office and Internet knowledge;
� Good communication skills;

��..then you are the perfect candidate!

Requirements:

If you want to start a career in Finance and Accounting Area, Genpact is offering you multiple opportunities as accounts payable and accounts receivable.

As Account Payable you will :

- Open incoming scanned invoices in workflow tool
- Check the supplier data and details in the ERP system
- Sort invoices (according to criteria: document type, purchase order, headquarter or branch)
- Communicate and clarificate with suppliers
- Send invoices back to suppliers

As Account Receivable you will be responsible for:

- Receive inputs from customers
- Create, account and send manual invoices to the customers/group companies
- Create customized customer statements and send to customers. Follow up with customers and request for payments
- Receive and respond to customers regarding problems with invoicing and any other queries

If you want to start a career in the IT Area, Genpact is offering the right starts for you.

As an IT Helpdesk Support, you will:

∙ Provide Level 1 support on Core load and specified business applications;
∙ Record and process issues received by phone or web into Clarify CRM system;
∙ Troubleshoot and try to resolve issues; Mission Critical, high severity incidents and cases where no remote value can be added should be dispatched to the appropriate support team without delay;
∙ Follow-up on dispatched issues;
∙ Provide Customer feedback on outstanding issues;
∙ Provide basic support on network, server, telephony, application issues etc.
∙ Provide basic support on Remote Access issues;

Benefits:

- The opportunity to build a long-term career within a stable multinational environment;
- Extensive training, locally and internationally;
- Support for relocation;
- Meal tickets;
- Medical insurance;
- Life insurance;
- Bonuses based on performance;
- Dynamic, young and enthusiastic team;

Company description

Career impact with Genpact!

Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise G&A and industry-specific services. Putting process in the forefront�coupling deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering�the Company delivers a comprehensive client solution. Services are seamlessly delivered from a global delivery network to meet a client�s business objectives, cultural and language needs, and cost reduction goals.

What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.

Reservation Sales Agent � French and English required + RELOCATION PACKAGE

Title: Reservation Sales Agent � French and English required + RELOCATION PACKAGE
Salary: £Salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
Location: United Kingdom, Northern Ireland, Belfast
Languages: English, German
Posted: 17th May 2012

As a Reservation Sales Agent you will receive bilingual inbound calls, English and the other language you may speak, related to hotel reservations for 70+ independent and chain hotels. You will be the first point of contact for both existing and new clients and will have opportunities to use your excellent customer service and sales abilities during every call to ensure customers are highly satisfied. This could be as a result of answering a customer's question, resolving a concern the first time they call, or recognizing cross sell or up-sell opportunities that would benefit the customer.

At the heart of this role is customer retention and driving loyalty so you must be professional and have the ability to be confident, assertive and engaging when dealing with all potential and existing clients. You will be a Brand Ambassador and must be highly motivated, enthusiastic, target driven and fully focused on delivering results.

In return you will be working in a fast paced and diverse environment surrounded by more than 800 multilingual and English speaking colleagues from more than 20 countries. You will be rewarded with a competitive rate of pay, the opportunity to earn bonuses each month and a significant benefits package. What's more if you have the drive to succeed, the opportunities for career progression are endless both within the UK and around the globe with over 45,000 employees worldwide.

Essential Skills:
� Minimum of 6 months customer service experience
� Highest levels of fluency in written and spoken French
� Fluent English
� Excellent telephone manner including competent questioning skills
� Experience of working within a target driven environment and delivering high quality service
� Candidates must be computer literate with the ability to navigate through a large knowledgebase of material
� Strong team player

Desirable skills or experience:
� Sales experience will be beneficial
� Experience in a call center or the travel and hospitality industry will be considered an asset
� Experience in database / customer management systems including excellent attention to detail when inputting and collating information
� Be adept at identifying and developing new sales opportunities

Normal Hours of Work: 40 hrs per week (8 hours per day). Candidates will be required to be available Monday to Friday between 8am & 6pm. At certain times during the year this availability may change by 1 hour.

Benefits:
Continuous paid training on the latest technology, Private Health insurance/Medical insurance, Eye Care reimbursements, Dental plans, Private Pension, Childcare voucher scheme, discounted satellite television, on site canteen & chill out lounges. Potential for rapid advancement in many fields throughout 17 countries, Free parking onsite along with access to Bus and train network into Belfast city centre, 25 days holiday entitlement along with extra entitlements.

What's more?
Working for TeleTech can be summed up in one word� Opportunity. When you join our family you have the opportunity to do more, learn more, and be more than you ever thought possible. You will be part of one of the largest and fastest growing business process outsourcing companies in the world. You will learn what that is later, but the important thing to remember is that we're a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support, and environment to succeed.

Click on the Apply Now button to let us know about you. Even better, apply now and tell your friends to apply too!

Japanese Speaking Global Customer Support Representative

Title: Japanese Speaking Global Customer Support Representative
Salary: Competitive + Benefits
Location: United Kingdom, London, Central London
Languages: English, Japanese
Posted: 23rd May 2012

The Role:

The Global Customer Support Department provides 24/7 support to our clients.

The aim of the department is to provide superior customer service with no wait time. Our model follows the sun so that we always have 2 call centers open at all times providing seamless service. We also provide multi-lingual support to our clients.

In the customer support role, you will gain an introduction to our products and services, our clients, as well as insight into the global financial markets. It is a fast-paced environment and requires the ability to multi task. Good communication and problem-solving skills are necessary to be successful in this role.

Duties:

-Provide superior customer service to our clients on inbound phone calls.
-Transfer customer calls to appropriate staff.
-Outbound calling will be necessary to introduce new clients to Bloomberg.
-Identify, research, and resolve customer issues using proprietary company software.

Qualifications:

-Ability to provide exceptional customer service
-Strong telephone etiquette
-Excellent verbal and written communication skills
-Multi-tasking skills and ability to work well under pressure
-Strong problem solving skills
-Ability to be a team player
-It is essential that you are fluent in English and Japanese
-Experience in a call center environment a plus

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

SEM / PPC Executive (Japan)

Title: SEM / PPC Executive (Japan)
Salary: Competitive
Location: Japan
Languages: English, Japanese
Posted: 11th May 2012

The SEM / PPC Executive (Japan) will be responsible for the creation, management, analysis and optimization of PPC campaigns in Japanese language in different Search Engines as well as to assist in the marketing decision making.

This position will be working with a PPC Specialist.

The SEM / PPC Executive (Japan) will have revenue targets and the actions will be driven by these targets. He/she will work in the continuous improvement of current campaigns as well as the implementation of marketing campaigns in areas of opportunity.

Responsibilities:

* Creation of PPC campaigns for Japanese language. It�s especially important the keyword research and the ability to create effective text for the Ads.
* Management of key marketing investment accounts in different Search Engines (Yahoo, Google) in Japanese and English.
* Detailed analysis of ROI and other KPI�s.
* Recommend and implement best practices processes.
* Be accountable to reach the targets
* Research, Analyze, and Problem Solving � He/she will get involved with data audits, competitive research, analysis of web analytics, etc. Additionally, he/she will research best practice strategies for PPC and implement effective strategies to achieve targets.

Skills:

* Japanese language
* Excellent verbal and written communication skills in English
* Very good analytical skills
* Ability to manage projects and processes independently
* Demonstrate proactive and solutions-oriented approach towards business problems and process improvements
* Attention to detail and a commitment to data integrity
* Excellent interpersonal skills and demonstrates an ability to work with all levels of management, across different organizations
* Fast learner
* Proficiency in advanced Excel is critical
* Must be organized with the ability to work/manage multiple projects within tight time lines
* Eager and willing to tackle new situations
* Works well under pressure and in a fast paced team environment

Call centre Trainer - French

Title: Call centre Trainer - French
Salary: Negotiable
Location: United Kingdom, London, Central London
Languages: English, French
Posted: 17th May 2012

Job Description & Person Specification

Role: Trainer
Reporting to: Training Manager
Location: London

Company Profile

Lycatel is the global market leader in the prepaid international calling card market present in 16 countries worldwide. Lycatel offers a broad product portfolio comprising of prepaid telephony solutions including calling cards, mobile services (MVNO), carrier to carrier wholesale services and residential indirect access services. In 2006, Lycatel launched Lycamobile, our flagship mobile brand. Present in 14 markets, Lycamobile continues to grow rapidly, attracting over 6.5 million customers already with further market launches planned throughout 2011 and 2012. Through a relentless focus on providing voice quality by partnering with over 200 global telecommunications carriers, the Lycatel brand serves its growing base of over 9 million customers within expatriate and ethnic global niche segments that want to make low cost international calls.

The Role -

Working within a busy professional telecoms based call center, ensuring throughput from new joiners to fully trained customer service agents with language specific product knowledge.

Key Responsibilities:
� Liaise with Product Managers and Operations team in devising appropriate Training Plans - including the design, delivery and evaluation for project specific training
� Knowledge and experience of training needs analysis, learning process/styles (including measurement) with the ability to translate learning needs into workable courses.
� To design and deliver ongoing coaching, training and retraining for all customer service agents. (soft skills based training)
� Ability to source information and disseminate into Mandatory / Good to know information.
� Administration and reporting on training activity within the call center.

Person Specification:-
� Proven success in training/ coaching/ development focused role - ideally in a call center environment or similar.
� Strong communicator with an influential style - with the confidence to effectively communicate to all levels. Including proven success working with clients and internal stake holders to develop creative, innovative, and effective training/ coaching materials and methodologies that are relevant to call centre.
� Ability to write, deliver and evaluate training plans and to talk confidently about training strategies.
� Ability to multi task and manage time effectively.
� Knowledge/experience of conducting complex TNA�s, managing learning styles.
� Highly knowledgeable about the contact centre industry, with the ability to critically review existing systems and implement standard processes to deliver a high level of service to both our internal and external customers.
� Positive with a can do attitude.
� Must be fluent �French Language as well have excellent English Communication skills.
� Effective communication and presentation capabilities to all levels.
� Maintain reports within all Microsoft applications.
� Must be familiar with CRM�s.
� Ability to deal with all situations calmly and efficiently.
� Ability to work under pressure in a demanding work environment.
� Must be decisive and have excellent interpersonal and people skills.
Working requirements
� Flexibility with shift patterns is required to ensure support across operational hours � 8am to 10 pm
� Rolling shift patterns are 5 days out of 7 (40 hrs./week) , including weekends whenever required.

Portuguese Speaking Speed Desk Editor

Title: Portuguese Speaking Speed Desk Editor
Salary: Competitive
Location: Brazil, Sao Paulo
Languages: English, Portuguese
Posted: 23rd May 2012

The Role:

Bloomberg News is seeking a Speed Desk Editor in our Sao Paulo office. The experienced individual in this role will be responsible for providing concise, on-the-spot stories on developments in equity, fixed-income and foreign-exchange markets.

This editor will be responsible for capturing the elements of both "what's happening" and "what it means," particularly in the context of macroeconomic and political developments as well as earnings, MNA deals and IPOs. The ideal candidate will have worked in a real-time news environment under deadline pressure. Fluency in Portuguese and English is essential as well as flexibility to work early or late shifts.

Qualifications:

-Bachelors degree or equivalent experience
-Minimum of three years of journalism experience is preferred
-Ability to write quickly and concisely under deadline pressure
-Fluency in Portuguese and English

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Technical Support Engineer II (French)

Title: Technical Support Engineer II (French)
Salary: DOE
Location: Ireland, South-West, Cork, Cork
Languages: English, French
Posted: 11th May 2012

Technical Support Engineer II (Avamar)

GENERAL SUMMARY

Avamar is a next-generation backup and recovery product, it employs variable length deduplication during the backup process at the client side. This minimize data sent over the network and dramatically reduces backup times and backup storage.

Regularly provides technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers. Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both EMC's business operations and the business operations of EMC customers. Applies technical support expertise to independently diagnose and resolve complex customer issues involving unique systems and environments and unique operational issues. Customer requests may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, internal and field EMC employees, Chat and Web support calls. Accepts escalated requests from other technical team members; makes independent decisions to determine service level severity and assess when and how to escalate to other resources. Works with cross functional teams in resolving customer issues; identifies and provides resolutions to a diverse range of technical problems. Acts as a remote customer advocate and provides problem determination to resolve customer issues. Identifies and documents with management to proactively revise current procedures and tools to improve customer satisfaction. Helps develop and participates in training and skills development of others

PRINCIPAL DUTIES AND RESPONSIBILITIES

�Reviews technical solution articles for accuracy and completeness, and give feedback to the authors
�Acts as a remote customer advocate to champion specific customer needs in collaboration with field team
�Understands and uses sphere of influence extending outside of the department
�Participating in and possibly leads conference calls with customers Knows their audience and articulate accordingly
�Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
�Validates technical information and issues early warning and disseminates information as needed
�Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution
�Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues
�Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers
�As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required
�Works toward becoming subject matter expert in a particular area or areas
�Mentors and/or coaches less experienced TSEs, Helps develop and participate in presentations and informal training for other TSEs
�Applies systems analysis techniques and procedures to determine hardware or software systems functionality
�Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments
�Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues
�Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate
�Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment
�Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status
�Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions

SKILLS

�Ability to work in a high-pressure environment.
�Customer Service skill.
�Troubleshooting skills.
�Customer focused.
�Interpersonal skills.
�Presentation skills.
�Understanding of EMC's products and their value added to the customer.

Education Required: Bachelors (Technical)
Experience Required: 2+ years relevant experience

German Speaking Reporter Opportunities

Title: German Speaking Reporter Opportunities
Salary: Negotiable
Location: Germany
Languages: English, German
Posted: 23rd May 2012

Due to continued expansion, Bloomberg News is seeking Reporters to cover a range of beats from our German bureaus. The successful candidate must be able to perform under pressure to meet real-time deadlines, write market- moving headlines and breaking news stories on business and finance topics ranging from company earnings, market reports, news about mergers and acquisitions, covering the world of money in all of its forms.

You need to have the ability to identify stories worth expanding on, and work with the reporters on your beat to build on these stories. Overall responsibilities include attending press briefings and evening events, monitoring other media and writing spot news as well as feature stories.

Requirements

- Previous financial journalism experience is essential.
- Experience of working in a real-time news environment is desirable.
- A bachelors degree or equivalent work experience is desirable as is a specific journalism qualification.
- You should speak fluent English and German.
- Ability to generate your own ideas and work independently.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Mandarin Speaking Financial Sales and Analytics Rotational Summer Internship

Title: Mandarin Speaking Financial Sales and Analytics Rotational Summer Internship
Salary: Competitive
Location: China, Beijing
Languages: English, Mandarin
Posted: 23rd May 2012

The Role:

The Sales and Analytics Departments work closely together to help consult with and sell our clients on the Bloomberg Professional service. The summer internship program will be a rotational program between both departments to help you gain exposure on these business areas, expand your knowledge of the financial markets and our analytical solutions, while working on various sales and analytics projects.

Each intern will be paired up with a mentor in both departments who will give constant feedback and monitor projects throughout the summer. This internship is geared towards individuals who have a strong interest in the financial markets as well as sales.

Qualifications:

- Degree in Business, Economics, International Relations and Finance are preferred
- Strong interest in the financial markets
- Ability to work effectively in a team environment
- Excellent written, analytical and communication skills
- Fluency in English and Mandarin is a must
- Minimum required GPA: 3.0
- Recommended GPA: 3.3

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Merchandising Team Leader- North

Title: Merchandising Team Leader- North
Salary: Excellent
Location: United Kingdom, London
Languages: English, Cantonese, Dutch, Finnish, French, German, Italian, Japanese, Mandarin, Spanish, Czech
Posted: 11th May 2012

Role purpose
You will actively participate in generating the maximum sales through the achievement of managing teams that merchandise outlets to standard and by making new and existing customers aware of the pre paid, post pay mobile & Lebara Money services. The sales department is split into 4 divisions �Ethnic Retail� a specialist direct sales, promotional and merchandising team, �National Retail, National Distribution and Wholesaler. The departments are responsible for sales and distribution of Lebara SIM cards and Airtime top up by voucher, on-line or e-top up mechanisms

Key relationships & Direct reports

Internal: Country Manager, Finance, Logistics, Marketing External: Customers, Sales Partners, Competitors, Authorities, Distributors, Agencies, Suppliers Retailers, Distributors

Key accountabilities & Key metrics

You will be responsible for: � Day to day management of your merchandising team � making sure they are living the 4 key Lebara values. � Delivering day to day team performance against set KPI�s � Auditing & coaching your team to achieve set team KPI�s � Merchandising outlets to standard & achieving your own audit / coaching KPI�s � Maintaining relationships with vendors to ensure the company�s POS items are always visible, in the right location and in good condition, as instructed by Lebara Managers � Forecasting Point of sale material & carrying material to fully merchandise stores. � Providing sales leads to sales operations for follow up � Using technology & templates provided to record shop visits � Identifying and qualifying points of sale areas for the company�s products in the ethnic market. � Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing. � Promoting the company�s proposition to proprietors of potential vendor locations and negotiate the Merchandising agreement, as instructed. � Working with the sales support team to direct sales & marketing support to vendors. Dealing with sales, as and when required.

Skills and experience

Qualification �A good education with relevant qualifications. �A valid UK driving license Skills: �Customer Focus. �Drive, Enthusiasm & honesty �Excellent communication and interpersonal skills. �The ability to grasp new concepts quickly and generate fresh and innovative ideas. �The ability to multi-task. �Entrepreneurial flair with good risk assessment skills. �An aptitude for teamwork. �The ability to work in an environment that is often pressurised.

Behaviours and personal characteristics

�Hard working �Team player �Customer satisfaction oriented �Tolerant towards team �Responsible �Ethical

Polish Speaking Markets Reporter

Title: Polish Speaking Markets Reporter
Salary: Competitive
Location: Poland, mazowieckie, Warszawa, Warsaw
Languages: English, Polish
Posted: 23rd May 2012

Bloomberg News is seeking a reporter in Warsaw to cover news related to Polish bonds and the zloty. The successful candidate will join a team of reporters and editors covering fixed income, foreign exchange and equities across emerging markets. The job includes following Polish markets on a daily basis, breaking news through interviews and writing stories explaining these markets to a global audience. The candidate will also be expected to help out with coverage of other Polish news.

Qualifications:

-Fluent understanding of both written and spoken business Polish required
-Journalism experience in English is essential
-Proven ability to break news
-Experience working in a real-time news environment is desirable
-Experience covering currencies and bonds would be a strong advantage

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Inside Partner Manager - UK/Ire Accounts

Title: Inside Partner Manager - UK/Ire Accounts
Salary: Negotiable
Location: Ireland, South-West, Cork, Cork
Languages: English
Posted: 11th May 2012

VMware (NYSE:VMW), the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. VMware�s approach accelerates the transition to cloud computing while preserving existing investments and improving security and control. With more than 300,000 customers and 25,000 partners, VMware solutions help organizations of all sizes lower costs, increase business agility and ensure freedom of choice.
The VMware sales team and the solutions, products and services we deliver are revolutionizing data centers and the IT enterprise network. The sales team is responsible for driving new business, building customer loyalty, ensuring high product retention rates, supporting and promoting corporate strategy and initiatives, and developing and executing area business plans. The team is made up of humble top performers that foster an entrepreneurial team spirit and a team culture that promotes leaders at all levels. VMware�s executive sales leadership is hands-on, regularly engaging with the team during key parts of the sales process to win and retain accounts.

Job Summary
For our Inside Sales Operation in Cork, Ireland, we are looking for Inside Partner Business Managers (iPBM).
iPBM�s are responsible for driving and developing the VMware business carried by their Partner set.
Working closely with a set of Resellers, Distributors or OEM Partners the iPBM will proactively engage the right contacts in the organization and agree on 6/12 months business plans.
The objective of the iPBM� role is to increase Partners� sell-through of VMware products.
As VMware account Manager they will build a strong relationship with the account and proactively focus on sales engagement.

This relationship will primarily be based on sales enablement and increasing direct sales for the Partner. Specific ways to accomplish this include:
� Developing executive level relationships within their Partner�s organization to increase VMware wallet share with these accounts,
� Working with key decision makers within their Partners� organization to ensure marketing, technical and sales readiness,
� Training Partners on VMware products and programs and assist them in choosing and participating in those that are a good fit for their business model,
� Working with the Partner to drive effective outbound campaigns to reach-out to existing customers and/or prospects,
� Maintaining account profile and tracking all sales activity via VMware�s internal tools to measure effectiveness of sales engagement.
� Provide feedback on market conditions using data gathered from channel accounts.

Requirements
� A persistent, self-starter with a track record of successful, credible follow-up and cold-calling in to multiple executive levels within an organization,
� Minimum 1-2 years successful experience in Sales Channel Management, preferably in IT or similar industry.
� A team player with the ability to work in a high-energy sales team environment with a desire to work with others for broader success.
� Experience and success working within a revenue quota and commission structure
� Positive and energetic phone skills, excellent listening skills, strong writing skills
� Ability to manage multiple tasks at once, and operate successfully in a rapidly changing environment
� The highest level of integrity
� Proficient with standard corporate productivity tools (email, voicemail, MS Office)
� A basic understanding of computing technology and comfortable discussing technology with customers
� Sales training and Salesforce.com experience a plus
� College degree or equivalent work experience
� Fluent English is required for this role.

Before you join, VMware will require you to go through a pre-employment screening process. This means that we will want to verify your details and the information you have given us to ensure your suitability for a certain role considering its nature, seniority and other relevant factors.

Mandarin Speaking Global Technical Support Representative

Title: Mandarin Speaking Global Technical Support Representative
Salary: Competitive
Location: Singapore
Languages: English, Mandarin
Posted: 23rd May 2012

The Role:

Make the most of your IT knowledge in one of the most global and progressive financial environments in the world. Solve issues in areas including Software, Hardware, Biometric Security, Networking and much more, and provide our clients from around the world with the best customer service available. Global Technical Support will give you a chance to use your communication and organizational skills while working with the most powerful tool in the financial industry today.

By solving customers' hardware, software, and networking problems, showing them how they can maximize the benefits from their Bloomberg platforms, and providing outstanding service, you'll be given the opportunity to gain invaluable technical and customer service experience as well as to liaise closely with other departments to generate new ideas, explore new developments, and investigate complex issues. Bloomberg Global Technical Support is an exciting role that offers endless opportunities for individuals that are driven, highly-motivated, and eager to learn.

Responsibilities:

- Day to day support of all our customers in global locations
- Telephone and remote support of our global customers
- Knowledge share and updates amongst the team to ensure all team members have the latest information on all ongoing issues

Qualifications:

- Fluency in English and Mandarin is essential
- A bachelor's degree
- Experience of working in a helpdesk environment and a general knowledge of IT is highly desirable
- Outstanding communication & interpersonal skills
- Ability to work well in a team environment
- Excellent listening, questioning and analytical skills along with the ability to remain calm under pressure & work in a concise, clear focused manner are necessary
- Multitasking skills

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Russian Speaking Editor

Title: Russian Speaking Editor
Salary: Competitive
Location: Russia, Moscow
Languages: English, Russian
Posted: 23rd May 2012

Bloomberg News is seeking an editor for its Russian-language service to be based in the Moscow office. The ideal candidates will be mainly responsible for covering a variety of domestic and international topics, particularly the debt and forex markets.

Candidates should have contacts among banks, companies and fund managers in the region and a sound knowledge of how markets interact. Candidates should also be able to write quickly and concisely under tight deadline pressure.

Requirements:

- Fluency in Russian and English is essential.
- Journalism experience is essential.
-Editing experience is essential.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Mandarin Speaking BVAL Evaluated Pricing Senior Analyst

Title: Mandarin Speaking BVAL Evaluated Pricing Senior Analyst
Salary: Excellent
Location: Hong Kong
Languages: English, Mandarin
Posted: 23rd May 2012

The Role:

We are seeking a highly motivated Mandarin speaker to be part of Bloombergs Fixed Income Evaluation and Pricing team. This team is responsible for providing clients with daily Mark-to-Market prices for a variety of fixed income instruments using Bloomberg's in house analytics and proprietary computer models. You will be joining a team of professionals with extensive and proven experience in debt capital markets.

In this role, you will be expected to help support the evaluated pricing product (BVAL) in all areas including client support, running daily quality control checks, and taking responsibility for the daily pricing of your assigned markets.

In addition, you will work closely with the senior evaluators to help test and release new asset classes as we expand the current BVAL areas of coverage.

Requirements:

- Minimum a bachelor degree in finance
- You will need to have a keen interest and a good understanding of the financial markets, in particular fixed income.
- At least 5 years market experience
- Fluency in English is a must, knowledge of Mandarin a plus.
- Proficient user of Microsoft Excel.

This is an exciting opportunity for individuals with experience and understanding of fixed income instruments to aid in the development and supportof Bloomberg's latest and most exciting new product.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Inside Partner Manager - South African Accounts

Title: Inside Partner Manager - South African Accounts
Salary: Negotiable
Location: Ireland, South-West, Cork, Cork
Languages: English
Posted: 11th May 2012

VMware (NYSE:VMW), the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. VMware�s approach accelerates the transition to cloud computing while preserving existing investments and improving security and control. With more than 300,000 customers and 25,000 partners, VMware solutions help organizations of all sizes lower costs, increase business agility and ensure freedom of choice.
The VMware sales team and the solutions, products and services we deliver are revolutionizing data centers and the IT enterprise network. The sales team is responsible for driving new business, building customer loyalty, ensuring high product retention rates, supporting and promoting corporate strategy and initiatives, and developing and executing area business plans. The team is made up of humble top performers that foster an entrepreneurial team spirit and a team culture that promotes leaders at all levels. VMware�s executive sales leadership is hands-on, regularly engaging with the team during key parts of the sales process to win and retain accounts.

Job Summary
For our Inside Sales Operation in Cork, Ireland, we are looking for Inside Partner Business Managers (iPBM).
iPBM�s are responsible for driving and developing the VMware business carried by their Partner set.
Working closely with a set of Resellers, Distributors or OEM Partners the iPBM will proactively engage the right contacts in the organization and agree on 6/12 months business plans.
The objective of the iPBM� role is to increase Partners� sell-through of VMware products.
As VMware account Manager they will build a strong relationship with the account and proactively focus on sales engagement.

This relationship will primarily be based on sales enablement and increasing direct sales for the Partner. Specific ways to accomplish this include:
� Developing executive level relationships within their Partner�s organization to increase VMware wallet share with these accounts,
� Working with key decision makers within their Partners� organization to ensure marketing, technical and sales readiness,
� Training Partners on VMware products and programs and assist them in choosing and participating in those that are a good fit for their business model,
� Working with the Partner to drive effective outbound campaigns to reach-out to existing customers and/or prospects,
� Maintaining account profile and tracking all sales activity via VMware�s internal tools to measure effectiveness of sales engagement.
� Provide feedback on market conditions using data gathered from channel accounts.

Requirements
� A persistent, self-starter with a track record of successful, credible follow-up and cold-calling in to multiple executive levels within an organization,
� Minimum 1-2 years successful experience in Sales Channel Management, preferably in IT or similar industry.
� A team player with the ability to work in a high-energy sales team environment with a desire to work with others for broader success.
� Experience and success working within a revenue quota and commission structure
� Positive and energetic phone skills, excellent listening skills, strong writing skills
� Ability to manage multiple tasks at once, and operate successfully in a rapidly changing environment
� The highest level of integrity
� Proficient with standard corporate productivity tools (email, voicemail, MS Office)
� A basic understanding of computing technology and comfortable discussing technology with customers
� Sales training and Salesforce.com experience a plus
� College degree or equivalent work experience
� Fluent English is required for this role and Afrikaans would be an advantage

Before you join, VMware will require you to go through a pre-employment screening process. This means that we will want to verify your details and the information you have given us to ensure your suitability for a certain role considering its nature, seniority and other relevant factors.

Dutch Speaking Reporter

Title: Dutch Speaking Reporter
Salary: Competitive
Location: The Netherlands, Noord-Holland, Amsterdam
Languages: English, Dutch
Posted: 23rd May 2012

Bloomberg News is seeking a reporter in Amsterdam to work on our First Word product, designed to deliver quick, insightful stories to traders in the financial markets. The successful candidate will digest news releases, track market movements and be in regular contact with equity traders and analysts. He/she will write in English but will also report on the Dutch government and economy.

Qualifications:

Experience in equity reporting and writing experience and/or experience in a comparable industry role as a trader is required.
Experience of working in a real-time environment is preferred.
Fluency in Dutch and English is essential.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Russian Speaking Editor and Reporter Opportunities

Title: Russian Speaking Editor and Reporter Opportunities
Salary: Excellent
Location: Russia, Moscow
Languages: English, Russian
Posted: 23rd May 2012

Reporter Requirements

- Previous financial journalism experience is essential
- Experience of working in a real-time news environment is desirable
- A bachelors degree or equivalent work experience is desirable as is a specific journalism

qualification

- You should speak fluent English and Russian
- Ability to generate your own ideas and work independently

Editor Requirements (You should meet the criteria above plus)

- Previous experience of editing and approving copy for the wire under real time deadline pressure
- The ability to identify stories worth expanding on, and support the reporters on your beat to build on these stories.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Customer Service Representative (Dutch or Polish)

Title: Customer Service Representative (Dutch or Polish)
Salary: Attractive
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, Dutch, Polish
Posted: 2nd May 2012

Responsibilities:

- Supporting the daily needs of our members on a wide variety of queries, ensuring their resolution & satisfaction
- Working with members in overcoming challenges they may face in their on site activity
- Having a thorough understanding of customer priorities, and identifying key improvement areas
- Providing feedback on emerging issues on the site
- Ensuring that we provide the safest, cleanest site possible for our members

Requirements:

- Provide Best Customer Service, understanding our customer needs & acting with the customer in mind
- Flexible and adaptable with a positive attitude to work
- Develops effective working relationships with peers and superiors
- Works as a team to ensure the eBay site is safe and clean
- Log information accurately
- Achieve quality & metric driven targets as set out by Supervisor
- Independently use all channels to stay informed with regards to department specific knowledge
- Maintain open communication with team Supervisor and Manager
- Continually display initiative to take on additional responsibilities towards professional growth
- Must have fluent English & Dutch or Polish both written and oral (additional languages such as Italian, Spanish an advantage)

Technical Support Engineer IV

Title: Technical Support Engineer IV
Salary: �54-�60000
Location: Ireland, South-West, Cork, Cork
Languages: English
Posted: 26th Apr 2012

Position: Technical Support Engineer
Department: Support
Summary of Position:
The Technical Support Engineer (TSE) will work directly with global customers and EMC/Data Domain personnel via e-mail, phone, and remote desktop software to provide technical assistance towards the prompt resolution of complex technical problems. To achieve that, TSE�s work in a collaborative 7x24x365 environment leveraging global resources to reduce the time it takes to provide problem resolution. TSEs will support the full line of Data Domain products within the �Backup and Recovery Systems Division� (BRS).

Value to the Organization:
� All TSEs are advocates for product quality; product usability; and the on-going relationship with our customers.
� TSEs identify, create, and reuse knowledge (KBs) that add value to our customers.
� TSEs provide agility to the EMC/BRS organization vis-à-vis the �Integrated Solutions Network (ISN)� model.
Primary Responsibilities include:
� Answer live incoming phone calls and respond to e-mails to troubleshoot, manage, collaborate and resolve customer problems related to the Data Domain product family.
� Monitor automated product alert e-mails and act on them.
� Create content for the knowledge base through accurate case documentation.
� Assist customers with the upgrade process.
� Process logistics/parts requests.
� Assist customers with standard backup software integration with Data Domain Products.
� Obtain data from customers to get a thorough understanding of customer requirements and problems.
� Interface with customers via e-mail, phone and/or WebEx.
� Analyze logs and core files as needed to work towards resolution of customer issues.
� Work with 3rd party service providers in the process of analyzing and resolving customer issues.
� Generate problem reports in Bugzilla to coordinate with engineering to obtain quick resolutions for customer related issues.

Technical Competency:
� Linux/Unix Systems Administration is critical
� Linux/Unix Internals is a plus
� Core analysis kernel/application
� C-programming
� Knowledge of storage subsystem arrays
� Ability to collect and analyze core file dumps.
Skills Required:
� Excellent oral and written communication.
� Strong interpersonal and problem-solving skills.
� Advanced skills in analytical and problem solving with attention to detail
� Ability to work as an individual or on a team.
� Ability to create clearly documented bug reports as needed.
� Ability to read and understand technical bug reports.
� Self-starter with ability to learn quickly and operate in a fast paced environment.
� Some project management and negotiation skills.
� Ability to identify root cause of an issue (isolate in source code) and write or assist in writing of RCA documents
Behavioral Competencies Required:
Collaborative: Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties.
Results Oriented: Identifies, confronts and overcomes barriers to successful completion of task or project
Customer Oriented: Listens to and anticipates needs of the customer.
Team Player: Works well with a diverse or multi-disciplinary group to achieve a common goal
Adaptable: Capable of adapting to others and new situations; flexible; can handle multiple tasks
Problem Solver: Effective at solving problems, not just defining or complaining about them

Experience Required
3+ years Technical Support experience (Backup, Storage or Networking environment preferred)

Beneficial Education & Certifications
� Bachelors or equivalent working experience.
� CCNA/CCIE
� Red Hat Certified System Administrator (RHCSA)
� MCSA/MCSE

German speaking Transport Reporter

Title: German speaking Transport Reporter
Salary: Negotiable
Location: Germany, Berlin
Languages: English, German
Posted: 23rd May 2012

Bloomberg News is seeking a reporter based in one of our German bureaus (Frankfurt, Berlin or Hamburg) to cover the transport industry. Successful candidates will be expected to produce breaking news stories, exclusive reporting and features on German auto, airline and rail companies under real-time deadlines. The ideal candidate should have experience at a newspaper or a news service, including experience covering the auto industry. This individual should have the ability to write with speed, grace, and clarity, and should also be able to work as a part of a team, which will include colleagues and supervisors in other bureaus.

Qualifications
-Bachelor's degree or equivalent experience.
-Financial news experience is essential; experience reporting on German companies preferred.
-Ability to write clear, concise and accurate news stories.

The Company
Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to more than 300,000 subscribers globally. Bloomberg's enterprise solutions build on the company's core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government and Bloomberg New Energy Finance, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through television, radio, mobile, the Internet and two magazines, Bloomberg Businessweek and Bloomberg Markets, covers the world with more than 2,300 news and multimedia professionals at 146 bureaus in 72 countries. Headquartered in New York, Bloomberg employs more than 13,000 people in 185 locations around the world.

Bloomberg is an equal opportunities employer and we welcome applications from all backgrounds regardless of race, colour, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Technical Support Representative - Turkish speaking - RELOCATION PACKAGE

Title: Technical Support Representative - Turkish speaking - RELOCATION PACKAGE
Salary: £Salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
Location: United Kingdom, Northern Ireland, Belfast
Languages: English, Turkish
Posted: 17th May 2012

As an English and Turkish speaking Technical Support Representative you will be a supporting customers through troubleshooting with peripherals, gaming & audio devices, web cameras, security systems and Harmony remotes.

This position offers a three week training program to ensure our successful candidate becomes a product specialist within their particular field of expertise.

As a Technical Support Representative you will be the first point of contact for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills to ensure our customers are highly satisfied.

The successful candidate will be highly motivated, enthusiastic, target driven and fully focused on delivering results. Customer satisfaction, timely resolution and driving loyalty are at the heart of this role so you must be professional, confident, assertive and engaging when dealing with all potential and existing customers.

Essential skills:
� Fluency in written and spoken Turkish
� Fluent English
� Excellent communication skills and telephone manner

We will highly value candidates with:
� Previous experience in a Customer Service / Technical Support role
� Experience in database / customer management systems including excellent attention to detail when inputting and collating information
� Experience of working to a high quality assurance standard within a target driven environment.

Total Reward package includes:
� Competitive salary
� Excellent relocation package to assist you in moving to Belfast (includes flight + Up to 2 weeks + hotel accommodation + mobility).
� Continuous paid training on the latest technology
� Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
� Private Pension and Life assurance
� Childcare voucher scheme
� On site canteen
� Discounted SKY TV and local gym membership
� 29 days holiday entitlement + extra entitlements
� Free Parking, close proximity to city centre by bus or train
� Potential for rapid advancement in many fields, and throughout 17 countries!

Technical Support Representative - Swedish speaking - RELOCATION PACKAGE

Title: Technical Support Representative - Swedish speaking - RELOCATION PACKAGE
Salary: £Salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
Location: United Kingdom, Northern Ireland, Belfast
Languages: English, Swedish
Posted: 17th May 2012

As an English and Swedish speaking Technical Support Representative you will be a supporting customers through troubleshooting with peripherals, gaming & audio devices, web cameras, security systems and Harmony remotes.

This position offers a three week training program to ensure our successful candidate becomes a product specialist within their particular field of expertise.

As a Technical Support Representative you will be the first point of contact for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills to ensure our customers are highly satisfied.

The successful candidate will be highly motivated, enthusiastic, target driven and fully focused on delivering results. Customer satisfaction, timely resolution and driving loyalty are at the heart of this role so you must be professional, confident, assertive and engaging when dealing with all potential and existing customers.

Essential skills:
� Fluency in written and spoken German, Danish, Dutch, Finnish, French, Norwegian, Swedish or Turkish
� Fluent English
� Excellent communication skills and telephone manner

We will highly value candidates with:
� Previous experience in a Customer Service / Technical Support role
� Experience in database / customer management systems including excellent attention to detail when inputting and collating information
� Experience of working to a high quality assurance standard within a target driven environment.

Total Reward package includes:
� Competitive salary
� Excellent relocation package to assist you in moving to Belfast (includes flight + Up to 2 weeks + hotel accommodation + mobility).
� Continuous paid training on the latest technology
� Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
� Private Pension and Life assurance
� Childcare voucher scheme
� On site canteen
� Discounted SKY TV and local gym membership
� 29 days holiday entitlement + extra entitlements
� Free Parking, close proximity to city centre by bus or train
� Potential for rapid advancement in many fields, and throughout 17 countries!

Technical Support Representative - Finnish speaking - RELOCATION PACKAGE

Title: Technical Support Representative - Finnish speaking - RELOCATION PACKAGE
Salary: £Salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
Location: United Kingdom, Northern Ireland, Belfast
Languages: English, Finnish
Posted: 17th May 2012

As an English and Finnish speaking Technical Support Representative you will be a supporting customers through troubleshooting with peripherals, gaming & audio devices, web cameras, security systems and Harmony remotes.

This position offers a three week training program to ensure our successful candidate becomes a product specialist within their particular field of expertise.

As a Technical Support Representative you will be the first point of contact for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills to ensure our customers are highly satisfied.

The successful candidate will be highly motivated, enthusiastic, target driven and fully focused on delivering results. Customer satisfaction, timely resolution and driving loyalty are at the heart of this role so you must be professional, confident, assertive and engaging when dealing with all potential and existing customers.

Essential skills:
� Fluency in written and spoken Finnish
� Fluent English
� Excellent communication skills and telephone manner

We will highly value candidates with:
� Previous experience in a Customer Service / Technical Support role
� Experience in database / customer management systems including excellent attention to detail when inputting and collating information
� Experience of working to a high quality assurance standard within a target driven environment.

Total Reward package includes:
� Competitive salary
� Excellent relocation package to assist you in moving to Belfast (includes flight + Up to 2 weeks + hotel accommodation + mobility).
� Continuous paid training on the latest technology
� Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
� Private Pension and Life assurance
� Childcare voucher scheme
� On site canteen
� Discounted SKY TV and local gym membership
� 29 days holiday entitlement + extra entitlements
� Free Parking, close proximity to city centre by bus or train
� Potential for rapid advancement in many fields, and throughout 17 countries!

Client Services Officer - German

Title: Client Services Officer - German
Salary: Not Disclosed
Location: Ireland, Dublin Region, Dublin
Languages: English, German
Posted: 23rd May 2012

Client Services Officer - German

Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs over 600 employees in 16 countries.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Key Responsibilities of the Client Services Officer

Administration of policies from enrolment to renewal.
Implementation of new business.
To update the client database.
To respond to client and broker queries and requests.
To prioritise your workload in line with team targets.
To ensure accuracy in all written correspondence to clients and brokers.
To provide excellent customer service to our clients and brokers, solving problems promptly and in a professional manner, preventing unnecessary delays.
To build positive and professional working relationships both internally and with brokers and clients.
To participate in the training of newer team members.
To participate in the improvement of workflows and procedures.
Work on ad hoc projects as and when required.

Experience Required

Previous experience in a customer focused role , in a an administrative capacity ideally in the insurance industry
Experience working in pressurized environment with tight deadlines
Fluency in English and German is essential to this role

Behavioural Competencies

Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Ability to work under pressure
Results driven and solution oriented
Ability to prioritize workload and manage time effectively

Technical Competencies

Strong Knowledge of Microsoft Office ( Excel, Word)

Starting Salary ?25,000 per annum rising to ?36,000 reflective of length of service
Once employed by Allianz Worldwide Care; we feel that the contribution of our officers increases considerably with service and we think it is only fair to recognise this within our salary scales. Therefore, we commence salary increases for Officers following 18 months service with increases continuing to apply for up to 5 years service as follows: 18 months service ?2,000, 2.5 years service ?3,000, 3.5 years service ?3,000, 5 years service ?3000.

To learn more about us please visit

www.allianzworldwidecare.com/movie

Allianz Worldwide Care is an Equal Opportunities Employer

Senior Strategic Risk Quantitative Researcher

Title: Senior Strategic Risk Quantitative Researcher
Salary: Negotiable
Location: United States of America, New York, New York
Languages: English
Posted: 23rd May 2012

Strategic Risk Research (SRR) responsible for Bloombergs research effort into cutting edge risk models. Current projects involve research into the appropriate use of fat tailed distributions in risk models, blending statistical models with economic structures, developing regime switching models, formulating early warning signals for crisis detection, and developing robust risk measures for use in determining risk of stressed markets.

The Role

Senior SRR quantitative analysts will be hands-on researchers in the effort to build out our new risk models. This senior member will formulate a regime-switching model for Economic Capital using macroeconomic inputs. This model will ultimately be used in the Enterprise Risk project.

Additional duties may include speaking at Bloomberg client seminars and other conferences to promote our research and writing articles on risk methodology for various internal publications.

Qualifications:

The ideal candidate will have 10 years of experience with developing buy-side or sell side risk modeling, including experience in modeling crises using macroeconomic inputs, with a strong statistical background.

Other qualifications include:

-Experience in market risk, country risk
-Knowledge of emerging markets, FX, and other markets
-Knowledge of statistical estimation techniques and optimization.
-Macroeconomic research background
-Experience with major statistical and prototype software packages
-Excellent writing and speaking skills
-Advanced degree in economics, finance, or science/math

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

German Speaking Power or Gas Reporter

Title: German Speaking Power or Gas Reporter
Salary: Competitive
Location: Germany, Hessen, Wiesbaden, Frankfurt
Languages: English, German
Posted: 23rd May 2012

Bloomberg News seeks an experienced reporter to cover Germany's expanding gas and power markets and related energy topics in one of Bloomberg's German offices, either Frankfurt, Berlin or Dusseldorf.

Successful applicants should have considerable business reporting, writing or editing experience, with a background in German energy markets news reporting and a commitment to accuracy and speed in writing breaking news under deadline pressure. The reporter would join a team covering power, natural gas, emissions and coal, with colleagues mainly based in London.

He or she should be a self-starter with a clear understanding of how Europe's energy markets interact. Fluency in German in addition to English is essential for this role and another European language will be an advantage.

Qualifications:

- Bachelor's degree or equivalent work experience.
- Experience working in a real-time news environment, with reporting or editing experience and exceptional communication skills.
- Experience covering gas and power markets or related industries is essential.
- A thorough attention to detail and ability to assimilate new and highly technical information.
- Knowledge of the economy, markets and business.
- Fluency in English and German is essential with other languages is an advantage.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Technical Support Representative - Dutch speaking - RELOCATION PACKAGE

Title: Technical Support Representative - Dutch speaking - RELOCATION PACKAGE
Salary: £Salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
Location: United Kingdom, Northern Ireland, Belfast
Languages: English, Dutch
Posted: 17th May 2012

As an English and Dutch speaking Technical Support Representative you will be a supporting customers through troubleshooting with peripherals, gaming & audio devices, web cameras, security systems and Harmony remotes.

This position offers a three week training program to ensure our successful candidate becomes a product specialist within their particular field of expertise.

As a Technical Support Representative you will be the first point of contact for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills to ensure our customers are highly satisfied.

The successful candidate will be highly motivated, enthusiastic, target driven and fully focused on delivering results. Customer satisfaction, timely resolution and driving loyalty are at the heart of this role so you must be professional, confident, assertive and engaging when dealing with all potential and existing customers.

Essential skills:
� Fluency in written and spoken Dutch
� Fluent English
� Excellent communication skills and telephone manner

We will highly value candidates with:
� Previous experience in a Customer Service / Technical Support role
� Experience in database / customer management systems including excellent attention to detail when inputting and collating information
� Experience of working to a high quality assurance standard within a target driven environment.

Total Reward package includes:
� Competitive salary
� Excellent relocation package to assist you in moving to Belfast (includes flight + Up to 2 weeks + hotel accommodation + mobility).
� Continuous paid training on the latest technology
� Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
� Private Pension and Life assurance
� Childcare voucher scheme
� On site canteen
� Discounted SKY TV and local gym membership
� 29 days holiday entitlement + extra entitlements
� Free Parking, close proximity to city centre by bus or train
� Potential for rapid advancement in many fields, and throughout 17 countries!

Customer Support Specialist - Portuguese

Title: Customer Support Specialist - Portuguese
Salary: Competitive
Location: Hungary, Pest, Budapest
Languages: English, Portuguese
Posted: 14th May 2012

* Provide world class customer service and offer solutions to our guests during and after their travels
* Communicate effectively with our customers and suppliers via our primary communication channels
o Inbound / Outbound
o Email
* Share a positive attitude with fellow colleagues, up and down the organizational chart
* Have the ability to work within a shift based working schedule
* Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors
* Be a quick learner with attention to detail

Required Skills :

* Must be fluent in both Portuguese and English
* Have a willingness to learn about the travel industry
* While we prefer a candidate with a degree, it�s not a requirement. Just be a good communicator
* Must be able to type approximately 35 words per minute (French and English)
* Internet savvy
* Fresh graduates are welcome
* Must be flexible to accommodate shift work such as morning, afternoon and weekend shifts

Strategic Risk Quantitative Researcher

Title: Strategic Risk Quantitative Researcher
Salary: Negotiable
Location: United States of America, New York
Languages: English
Posted: 23rd May 2012

Strategic Risk Research (SRR) is responsible for Bloombergs research and development effort for cutting edge risk models. Current projects include the implementation of counterparty risk models and other models for the Enterprise Risk system. Other SRR projects involve developing regime switching models, formulating early warning crisis detection models, and implementing robust risk measures for stressed markets.

The Role

SRR quantitative researcher will be hands-on implementers in the build out of our new risk models. This person will participate in the development and implementation of a counterparty risk model and other models for Enterprise Risk. This person will also participate on an as-needed basis in the other SRR projects.

Qualifications:

The ideal candidate will have at least 2-5 years of experience developing risk models, experience in credit risk, and a strong mathematics / statistics background. Other qualifications include:

-Practical experience in risk management and models
-Knowledge of statistical estimation techniques and optimization
-Experience in programming and statistical and prototype software packages (Matlab, Excel)
-Masters degree or higher in science, math, or CS

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Supervisor - Risk Operations (French or Italian)

Title: Supervisor - Risk Operations (French or Italian)
Salary: Attractive
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, French, Italian
Posted: 2nd May 2012

Responsibilities

Customer Experience Management:

- Working in a fast paced, multi-cultural environment as an integral part of the Operations team
- Providing clear leadership to ensure that your team deliver on high Customer Satisfaction targets
- Ensure customer experience is at forefront of all department actions & work to actively enhance customer experience through implementation of programs, systems or processes that provide positive impact to eBay community
- Contribute to the organisation, execution and ongoing monitoring of the key department metrics

Operations Planning & Management:

- Anticipate future demands & develop plans accordingly
-Contribute to the implementation of workflow process improvements
- Ensure team members have the information they need to perform their roles and understand their part in bringing the strategy to life
- Engage the skills of supporting teams to deliver on quarterly goals in a strategic manner
- Guide team through change management as required and ensure everyone is adequately prepared for upcoming workflow, systems and/or procedural changes

People & Performance Management:

- Responsible for reaching goals/objectives with his or her team and actively driving personal development & skills acquisition by identifying areas for development and creating appropriate personal development plan in conjunction with manager
- Leading, coaching, managing and development of people
- Participate in the interview and selection process for new hires within areas of responsibility and centre wide as needed
- Uphold HR policy. Notify senior management and Human Resources of issues that area of concern

Networking & Organisation Relationship Building:

- Establish relationships with other leaders throughout the organization to ensure excellent information flow and feedback on impacts of process, policy and product changes
- Work within teams, peers, international and European in order to facilitate, enhance and improve eBay Culture and the business environment; ensure best practice sharing and information exchange takes place on all levels
- Participate in special projects as needed and perform other duties as assigned

Requirements

- Ensure team meets or exceeds all department metrics monthly and quarterly
- Maintain acceptable level of job discretion. Performance is evaluated against the ability to make judgment calls, the ability to make sound decision, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism
- Maintain excellent level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of eBay, and communicating with all levels both within the existing team & anyone outside the direct reporting structure
- Bachelors' degree in Business Studies or related discipline an advantage
- Experience in working in an international customer contact centre environment is essential.
- Minimum of 1 year's people management in a contact centre is essential
- Fluency in written and verbal French or Italian plus English is essential
- Excellent analytical and process flow optimization skills
- Strong organizational, communication, influencing and problem-solution skills
- Excellent IT skills: Microsoft Office is a pre-requisite and a good knowledge of Call-Centre or E-Mail Customer Support Software is desirable
- A positive attitude, the ability to work well with others and to meet and overcome challenges
- The ability to handle multiple tasks and be detail oriented
- Ability to develop and maintain professional working relationships with co-workers and peers.
- Ability to direct and motivate others
- Ability to maintain highly confidential information
- A passion for customer service and a quality focus
- Available to work weekend /shift work and some international travel

Account Management Specialist (Italian & English) - Contract role

Title: Account Management Specialist (Italian & English) - Contract role
Salary: Attractive
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, Italian
Posted: 2nd May 2012

Overview:

Key Account Manager will be the primary contact and relationship owner for a select group of highly valuable eBay top sellers. This individual will support 60+ priority top sellers/merchants and will be single point of contact for all operational aspects of the member's business on eBay.

This individual is responsible for developing and enhancing customer loyalty, identifying growth and sales opportunities, consulting with the member to meet business and profitability objectives and to serve as the single point of contact for a portfolio of business, representing all aspects of seller's eBay business

Responsibilities:

- Be responsible for managing the performance of accounts in portfolio, and meet standards and expectations for Gross Merchandise Volume (GMV) growth, Detailed Seller Rating (DSR) performance and Trust & Safety policy adherence, which includes managing Bad Buyer Experience (BEE) rates
- Identify and execute against revenue growth opportunities and meet key internal objectives for increasing on eBay Gross Merchandise Volume (GMV); work with PayPal Account Manager to increase PayPal share of Total Payments Volume (TPV) in sellers' eBay business
- Interface with internal operations teams at eBay to address and resolve needs of each customer in portfolio
-Provide crucial guidance to customers in areas such as Search & Listing Optimization, marketing, inventory management, shipping economics, fulfillment strategy, improving the buyer experience, risk management, fraud, Trust & Safety policies, negative account actions, and other strategic and operational needs
- Consult with customers regarding product offerings and identify recommendations to fit customer needs
- Conduct detailed and comprehensive research into seller business and metrics, identify needs and opportunities, research and identify the most appropriate tools and resources to benefit seller

Requirements:

- 2+ years experience in Account Management, Sales, or Business Consulting role with strong performance track record
- Must pass background/credit check to gain PayPal Admin Tool Access
- Fluent Italian & English
- Expertise in eBay site, policies, product, eBay tools, 3rd party tools, eCommerce required
- Demonstrated proficiency in applied knowledge of profitability analysis and business operational process
- Strong track record for building rapport and credibility with customers, ability to persuade and "sell" recommendations
-Proven ability to develop and grow customer accounts and revenue, including sales and/or -marketing expertise
- Positive relationships with internal partners, and demonstrated ability to build productive partnerships
- Exceptional writing skills, ability to develop well-organized, easy to follow documentation, positive attitude, ability to work well with others, and to meet and overcome challenges
- Proficient with Microsoft Office Suite

Mandarin Speaking Public Relations Coordinator

Title: Mandarin Speaking Public Relations Coordinator
Salary: Competitive
Location: Singapore
Languages: English, Mandarin
Posted: 23rd May 2012

The Role:

The communications department is seeking a Public Relations Coordinator to join the newly established communications team in Singapore, with regional opportunities. Deep knowledge of the Bloomberg terminal, financial products or news is essential, as well as writing and general communications skills. This is a new position open immediately for someone looking for a change, keen to understand the fundamentals and power of communications, and excited to build something new. The PR Coordinator will be a partner and report to Bloomberg¿s Head of Corporate Communications for Asia Pacific.

Responsibilities:

-Work closely with head of communications Asia and agency partners to build and develop PR foundation, programs, content, and processes. Execute on corporate and product PR
-Writes and distributes corporate collaterals and press materials
-Develop media pitches and work with targeted media on story development
-Handles standard media inquiries
-Research and monitor relevant news, provide media analysis
-Develop internal and external stakeholder relationships, and liaise with these stakeholders.
-Coordinates production and distribution of materials
-Assist in administration duties such as activity reports, media reports, editing, media list updates and press release uploads

Requirements

-Minimum 3 years working experience in finance, news or communications
-Excellent oral, editing and writing skills in English (Mandarin will be a plus)
-Knowledge of financial sector, products and stakeholders
-Mature and able to work with senior executives from around the world
-Attention to details, responsible and strong work ethic
-A team player with a can-do attitude
-Ability to multi-task, handle volumes of information and work under pressure
-Tech-savvy, social media and power-point skills a plus
-Prior experience handling regional media a plus
-Degree holder preferred

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

German Sales Associate

Title: German Sales Associate
Salary: Negotiable/DOE
Location: Ireland, South-West, Cork
Languages: English, German
Posted: 26th Apr 2012

German Sales Associate Position

The EMC² Inside Sales Team is now looking to recruit a German speaking Sales Associate to work with our newly established Sales Associate team in Cork.

You will be a motivated self-starter who enjoys sales and creating a great customer experience. You should be extremely motivated, proactive, organized, and work well within a fast-paced ever changing environment.

Specific duties & responsibilities will include:
� Perform outbound sales activities such as cold calling, lead follow-up, sales qualifications and offer extension to new and/or existing customers.
� Continuously improve the selling experience for our customers
� Meet activity metrics for outbound calls, appointments and opportunities identified.
� Account management of a portfolio of clients and close liaison with the field / channel
� Maintain contact with customers in an assigned territory to ensure customer satisfaction, issue resolution and EMC's footprint expansion.
� Drive process improvement

Skills Required for Inside Sales Representative:
� Fluent English and German language speaker
� Proven Sales/lead generation experience
� Ability to handle constructive and critical customer feedback and implement ideas for process improvement
� Excellent communication skills both written and verbal at all levels
� �Can Do� / �Winner� attitude essential with a hunger and drive to succeed.

The rewards for YOU:
� Career Development � broad range of career paths available to you through 28 different business units.
� Continuous Training one to one coaching sessions with the coaching team and your manager
� Ability to interact with other EMC Sales Divisions ( RSA, VMware, Greenplum)
� Ability to work with Fortune 500 companies through Third party organisations e.g. suppliers other technical groups
� Excellent base salary with the ability to earn excellent commission by working with one of the world�s best product portfolios
� Benefits including permanent health insurance, pension, subsidized canteen, free parking and a private bus running from Cork City for all EMC employees to name but a few!

Japanese Speaking Data Analyst

Title: Japanese Speaking Data Analyst
Salary: Competitive
Location: Japan, Tokyo
Languages: English, Japanese
Posted: 23rd May 2012

The Role:

Bloomberg L.P. is looking for motivated and passionate recent graduates to join our 2013 Global Data Financial Training Program. This is an in depth, four week training program where you will receive training across market sectors to help build a foundation for your career at Bloomberg in terms of product knowledge, understanding our client base and networking with employees throughout the company.

After the training, you will begin your career as a Global Data Analyst in a specific sector. Global Data is broken down by market sector. Analysts work in teams focusing on equities, fixed income, mutual funds and portfolio holdings, and derivatives. Our scope has recently increased with market demand and now includes new products like Real Estate, Credit and Equity Research. All employees are incredibly hardworking, inquisitive and innovative.

These groups provide transparency into the markets and will continue to build on the core foundation of our business as we grow and expand our coverage across markets and industries.
As a Global Data Analyst, you will work closely with many departments internally across the company including sales, news and research and development. Working together with sales we stay in tune with client needs and suggested enhancements.

We can then work with research and development to make these enhancements come to life. We are the front line in receiving the data that fuels our breaking news stories and contribute a tremendous amount of information to our media groups.

Externally, analysts work with clients to provide solutions to their inquiries and also build relationships with some of the most renowned names in finance. Analysts not only maintain the information on the terminal, but they are always looking for ways to improve our processes and the information on the terminal to stay ahead of the competition and we expect that you will play a key role in driving our products forward.

Qualifications:

- Fresh graduate
- Fluency in Japanese and English is essential
- Understanding of the financial markets
- Effective research and analytical skills
- Excellent verbal and written communication skills
- Attention to detail
- Strong problem solving skills
- Bachelor's degree or equivalent work experience

This position required to start employment in the first week of January OR June 2013

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Japanese Speaking Journalists

Title: Japanese Speaking Journalists
Salary: Competitive
Location: Japan, Tokyo
Languages: English, Japanese
Posted: 23rd May 2012

The Role:

Bloomberg is seeking Japanese-language journalists in Tokyo. The Tokyo bureau produces breaking news stories on business and general-interest topics, ranging from company earnings, stock market reports, merger and acquisition news and politics to natural disasters. The successful candidate will be able to meet real-time deadlines. Knowledge of the economy, financial markets and business is key. An ability to break news and produce exclusive stories is essential to this role. Excellent communication skills are vital and English is a plus.

Qualifications:

- Bachelor's degree or equivalent work experience is required
- Experience working in a real-time news environment
- Knowledge of the economy, financial markets and business
- Attention to detail
- Communication skills

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Inside Sales Systems Engineer with German

Title: Inside Sales Systems Engineer with German
Salary: Negotiable
Location: Ireland, South-West, Cork, Cork
Languages: English, German
Posted: 11th May 2012

The VMware Inside Sales System Engineer (SE) plays a critical role in building and sustaining customer relationships while driving the adoption of VMware solutions to surpassing our revenue goals. The SE works very closely with Inside sales (IS) teams to build long-term business relationships within assigned accounts. The SE is a high impact, very visible role responsible for ensuring pervasive enterprise adoption of VMware software and solutions, and closing enterprise transactions within assigned accounts

Role Description:

Provide support to the VMware Inside sales team in pursuit of virtual infrastructure business opportunities. Gain customers�/prospects' technical recommendation to develop a business relationship with VMware and its channel partners. Expected to help define, accelerate and close transactional and enterprise business within a geographic territory or defined set of accounts. Must perform a variety of tasks including:

�Regular training and support to all IS teams
�VMware product overviews to customers via webex
�Customised presentations and demonstrations based on opportunity
�Qualification of partner and IS opportunities
�Drive specific campaigns with IS and its customer base to drive incremental revenue
�Drive specific campaigns with Channel partners
�Working extremely closely with IS sales management to help drive Internal sales strategy

Performance Objectives

Enablement of EMEA Inside Sales team � enabling them to become self sufficient at VMware messaging and selling. This includes:

Pre- Sales Support:

Become the technical focal point for the Inside Sales team to answer transactional pre-sales questions via email/phone support (SLA�s TBD)
Establish and keep updated a central repository of all relevant pre-sales information, which can be leveraged by the IS team for standard FAQ�s. The objective here is to make the IS team as self-sufficient as possible in answering standard tech questions freeing the Inside SE to focus on supporting the larger more complex opportunities.

Evangelize:

Drive the adoption of VMware solutions within Named accounts moving current installations from departmental to enterprise

�Work with IS named acct team to profile/identify likely enterprise prospects/scalers from named acct lists
�Provide expert technical pre-sales support including case studies from existing customers within similar industries for those identified enterprise prospects/scalers
�Join IS team on scheduled calls with those identified enterprise prospects/scalers to evangelise the solutions proposed
�Engage effectively with the VMware SE organization, leveraging best practice from same to actively provide best of breed support to the IS team

Training

�Present VMware vision, strategy and product roadmaps to Inside Sales Teams
�Train IS team on all new VMware technologies going forward where formal training is not provided by the VMware training organization
�Responsibility for maintaining logs of all required product training certifications for IS team
�Creating and maintaining lab environments for hands on training for Inside Sales team and product demos for on-site customer visits

Competencies

�Highly motivated self starting pre sales professional with an understanding of the sales process.
�Multiple years in a similar position with either a hardware or software sales company
�Experience and appreciation of the requirements of customers and partners when deploying large and small scale virtualization projects
�Educated to degree level preferred
�Proven track record of supporting and delivering in the pre-sales process to either partner organisations or end users
�Fluent in English and German

Technical Support Engineer II (German)

Title: Technical Support Engineer II (German)
Salary: DOE
Location: Ireland, South-West, Cork, Cork
Languages: English, German
Posted: 11th May 2012

Technical Support Engineer II (Avamar)

GENERAL SUMMARY
Avamar is a next-generation backup and recovery product, it employs variable length deduplication during the backup process at the client side. This minimize data sent over the network and dramatically reduces backup times and backup storage.

Regularly provides technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers. Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both EMC's business operations and the business operations of EMC customers. Applies technical support expertise to independently diagnose and resolve complex customer issues involving unique systems and environments and unique operational issues. Customer requests may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, internal and field EMC employees, Chat and Web support calls. Accepts escalated requests from other technical team members; makes independent decisions to determine service level severity and assess when and how to escalate to other resources. Works with cross functional teams in resolving customer issues; identifies and provides resolutions to a diverse range of technical problems. Acts as a remote customer advocate and provides problem determination to resolve customer issues. Identifies and documents with management to proactively revise current procedures and tools to improve customer satisfaction. Helps develop and participates in training and skills development of others

PRINCIPAL DUTIES AND RESPONSIBILITIES

�Reviews technical solution articles for accuracy and completeness, and give feedback to the authors
�Acts as a remote customer advocate to champion specific customer needs in collaboration with field team
�Understands and uses sphere of influence extending outside of the department
�Participating in and possibly leads conference calls with customers Knows their audience and articulate accordingly
�Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
�Validates technical information and issues early warning and disseminates information as needed
�Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explainig developments, and conveying resolution
�Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues
�Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers
�As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required
�Works toward becoming subject matter expert in a particular area or areas
�Mentors and/or coaches less experienced TSEs, Helps develop and participate in presentations and informal training for other TSEs
�Applies systems analysis techniques and procedures to determine hardware or software systems functionality
�Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments
�Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues
�Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate
�Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment
�Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status
�Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions

SKILLS

�Ability to work in a high-pressure environment.
�Customer Service skill.
�Troubleshooting skills.
�Customer focused.
�Interpersonal skills.
�Presentation skills
Understanding of EMC's products and their value added to the customer.

Education Required: Bachelors (Technical)
Experience Required: 2+ years relevant experience

Spanish Speaking Commodity Market Specialist

Title: Spanish Speaking Commodity Market Specialist
Salary: Excellent
Location: Brazil, Sao Paulo
Languages: English, Spanish
Posted: 23rd May 2012

The Role:

We are currently looking for a qualified Commodity Derivatives Market Specialist to join our Sales group in either Mexico City or Sao Paolo. Candidates should possess deep knowledge and experience in the agriculture markets and preferably spent a majority of their time as an analyst covering the agriculture markets.

Responsibilities will include educating clients and internal salespeople on unique Bloomberg solutions within this sector, speaking at seminars and conferences, providing feedback to Bloomberg's business managers on product enhancements, and contributing to magazine articles.

Qualifications:

At least 7 years of industry experience
�Must be fluent in Spanish language (written & oral)
�3 years experience covering the agricultural markets is preferred
�Strong comfort level with Commodity Derivatives
�Strong presentation and communication skills
�Credible contacts in the market and/or a strong understanding of the companies participating in this market
Prior client interaction as part of your work flow
�An understanding of the Bio-Fuels market is preferred
�Prior experience using the Bloomberg Professional is preferred
�Experience working for or with a food or agriculture corporation
Must be available for domestic & international travel.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Japanese Speaking Implementation and Data Specialist

Title: Japanese Speaking Implementation and Data Specialist
Salary: Competitive
Location: Japan, Tokyo
Languages: English, Japanese
Posted: 23rd May 2012

The role

The Core Technical Services (CTS) Group are responsible for maintaining product and technical expertise in all of the Enterprise products and services and forms the nucleus of the Enterprise technology development and innovation. Working within CTS Implementation team manages the implementation and integration processes for all Bloomberg's Enterprise products. The role involves bandwidth analysis, capacity management, infrastructure and integration design, connectivity and permissioning systems.

There is an emphasis on strong technical documentation and implementation plans with regular status reporting. The candidate is required to communicate to both technical and non technical audiences and offers services to Sales and Technical Account Managers internally providing integration solutions for Bloomberg's Enterprise clients. The role also involves coordinating and interacting with a number of internal teams at Bloomberg (Network Operations, Contracts and Exchanges, Supply Chain).

The implementation specialist would also provides data support throughout the Implementation process, and assist clients in relation to the Bloomberg data model and field behavior. Client and internal interaction is required on a global basis.

Qualifications:

- At least 3 years work experience
- Excellent knowledge of market data and market data products together with a good understanding of client environments
- Understanding of symbology, fields and data distribution
- Understanding of various markets and how data is used across specific asset classes/business
- Experience of installing, implementing and supporting market data technologies
- Understanding of network routing protocols
- Excellent Communication and Project Management skills, with an emphasis on documenting requirements, benefits, schedule and updates
- Client focused with the ability to understand, anticipate and effectively respond to customer needs
- Fluency in English and Japanese

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Technical Support Engineer II (Italian)

Title: Technical Support Engineer II (Italian)
Salary: DOE
Location: Ireland, South-West, Cork, Cork
Languages: English, Italian
Posted: 11th May 2012

Technical Support Engineer II (Avamar)

GENERAL SUMMARY
Avamar is a next-generation backup and recovery product, it employs variable length deduplication during the backup process at the client side. This minimize data sent over the network and dramatically reduces backup times and backup storage.

Regularly provides technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers. Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both EMC's business operations and the business operations of EMC customers. Applies technical support expertise to independently diagnose and resolve complex customer issues involving unique systems and environments and unique operational issues. Customer requests may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, internal and field EMC employees, Chat and Web support calls. Accepts escalated requests from other technical team members; makes independent decisions to determine service level severity and assess when and how to escalate to other resources. Works with cross functional teams in resolving customer issues; identifies and provides resolutions to a diverse range of technical problems. Acts as a remote customer advocate and provides problem determination to resolve customer issues. Identifies and documents with management to proactively revise current procedures and tools to improve customer satisfaction. Helps develop and participates in training and skills development of others

PRINCIPAL DUTIES AND RESPONSIBILITIES

�Reviews technical solution articles for accuracy and completeness, and give feedback to the authors
�Acts as a remote customer advocate to champion specific customer needs in collaboration with field team
�Understands and uses sphere of influence extending outside of the department
�Participating in and possibly leads conference calls with customers Knows their audience and articulate accordingly
�Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
�Validates technical information and issues early warning and disseminates information as needed
�Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution
�Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues
�Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers
�As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required
�Works toward becoming subject matter expert in a particular area or areas
�Mentors and/or coaches less experienced TSEs, Helps develop and participate in presentations and informal training for other TSEs
�Applies systems analysis techniques and procedures to determine hardware or software systems unctionality
�Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments
�Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues
�Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate
�Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment
�Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status
�Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions

SKILLS

�Ability to work in a high-pressure environment.
�Customer Service skill.
�Troubleshooting skills.
�Customer focused.
�Interpersonal skills.
�Presentation skills.
�Understanding of EMC's products and their value added to the customer.

Education Required: Bachelors (Technical)
Experience Required: 2+ years relevant experience

Order Desk Officer with English and other European Language

Title: Order Desk Officer with English and other European Language
Salary: Competitive
Location: Poland, ?ódzkie, ?ódz
Languages: English, Danish, Dutch, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish, Czech, Hungarian, Polish, Other Languages, Swiss German
Posted: 14th May 2012

Infosys BPO Poland is one of the biggest players in the outsourcing market, offering advanced and innovative services to its clients worldwide in the field of Finance and Accounting, Purchasing, IT and Consultancy. We are among the largest employers in the Łódź region and employ over 1200 specialists that provide services to clients in 27 countries.

Currently we are looking for the candidate for the position of:
Order Desk Officer with English and other European language

Responsibilities:
- Providing effective communication and professional relations with customers, suppliers and co-workers
- Responding to queries and solving problems related to Purchase Orders (getting authorisations, performing changes in the system, informing parties involved)
- Contacting clients and suppliers to solve overdue deliveries (finding new delivery date)
- Maintaining high quality of reports

Requirements:
- Fluent English and other European language (French, German, Dutch, Italian, Spanish, Portuguese or others)
- Procurement background would be a great advantage
- Strong interest in purchasing area
- Excellent communication skills
- Customer orientation
- Team player
- SAP knowledge

We offer to the candidates:
- Career in the multinational company
- Unique opportunity to take part in international controlling projects and gain experience with various businesses
- External and internal trainings programme
- Salary adequate to your competencies
- Set of social packages to choose from

If you are interested in our offer, would like to start your professional career in Infosys BPO Poland, please do not hesitate to send us your resume today

Technical Support Representative - Russian speaking - RELOCATION PACKAGE

Title: Technical Support Representative - Russian speaking - RELOCATION PACKAGE
Salary: £Salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
Location: United Kingdom, Northern Ireland, Belfast
Languages: English, Russian
Posted: 17th May 2012

As an English and Russian speaking Technical Support Representative you will be a supporting customers through troubleshooting with peripherals, gaming & audio devices, web cameras, security systems and Harmony remotes.

This position offers a three week training program to ensure our successful candidate becomes a product specialist within their particular field of expertise.

As a Technical Support Representative you will be the first point of contact for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills to ensure our customers are highly satisfied.

The successful candidate will be highly motivated, enthusiastic, target driven and fully focused on delivering results. Customer satisfaction, timely resolution and driving loyalty are at the heart of this role so you must be professional, confident, assertive and engaging when dealing with all potential and existing customers.

Essential skills:
� Fluency in written and spoken Russian
� Fluent English
� Excellent communication skills and telephone manner

We will highly value candidates with:
� Previous experience in a Customer Service / Technical Support role
� Experience in database / customer management systems including excellent attention to detail when inputting and collating information
� Experience of working to a high quality assurance standard within a target driven environment.

Total Reward package includes:
� Competitive salary
� Excellent relocation package to assist you in moving to Belfast (includes flight + Up to 2 weeks + hotel accommodation + mobility).
� Continuous paid training on the latest technology
� Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
� Private Pension and Life assurance
� Childcare voucher scheme
� On site canteen
� Discounted SKY TV and local gym membership
� 29 days holiday entitlement + extra entitlements
� Free Parking, close proximity to city centre by bus or train
� Potential for rapid advancement in many fields, and throughout 17 countries!

Supervisor - Customer Support (French)

Title: Supervisor - Customer Support (French)
Salary: Attractive
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, French
Posted: 2nd May 2012

Overview:

The role is responsible for leading a team of Customer Support Representatives who respond to customer inquiries via telephone, email, and chat and a team of Escalations agents that provide second level support to overflow partners. The role aims to exceed in end-to-end world class customer experience and contributes to provide a site that is a fun and safe place to trade.

This role would suit someone with proven people and business management skills looking for an opportunity to gain further experience in this exciting area within the fast-paced internet industry.

Responsibilities:

Customer Experience Management:

- Working in a fast paced, multi-cultural environment as an integral part of the Operations team
- Providing clear leadership to ensure that your team deliver on high Customer Satisfaction targets
- Ensure customer experience is at forefront of all department actions & work to actively enhance customer experience through implementation of programs, systems or processes that provide positive impact to eBay community
- Contribute to the organisation, execution and ongoing monitoring of the key department metrics

Operations Planning & Management:

- Anticipate future demands & develop plans accordingly
- Contribute to the implementation of workflow process improvements
- Ensure team members have the information they need to perform their roles and understand their part in bringing the strategy to life.
- Engage the skills of supporting teams to deliver on quarterly goals in a strategic manner
- Guide team through change management as required and ensure everyone is adequately prepared for upcoming workflow, systems and/or procedural changes

People & Performance Management:

- Responsible for reaching goals/objectives with his or her team and actively driving personal development & skills acquisition by identifying areas for development and creating appropriate personal development plan in conjunction with manager
- Leading, coaching, managing and development of people
- Participate in the interview and selection process for new hires within areas of responsibility and centre wide as needed
- Administer disciplinary actions according to HR policy. Notify senior management and Human - Resources of issues that area of concern

Networking & Organisation Relationship Building:

- Establish relationships with other leaders throughout the organization to ensure excellent information flow and feedback on impacts of process, policy and product changes
- Work within teams, peers, global and European in order to facilitate, enhance and improve eBay
Culture and the business environment; ensure best practice sharing and information exchange takes place on all levels
- Participate in special projects as needed and perform other duties as assigned
- Ensure team meets or exceeds all department metrics monthly and quarterly
- Maintain acceptable level of job discretion. Performance is evaluated against the ability to make judgment calls, the ability to make sound decision, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism
- Maintain excellent level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of eBay, and communicating with all levels both within the existing team & anyone outside the direct reporting structure

Requirements:

- Bachelors' degree in Business Studies or related discipline an advantage
- Experience in working in an international customer contact centre environment is essential
- Minimum of 1 year people management in a contact centre is essential
- Fluency in written and verbal English and French is essential, fluency in another EU language would be an advantage
- Excellent analytical and process flow optimization skills
- Strong organizational, communication, influencing and problem-solution skills
- Excellent IT skills: Microsoft Office is a pre-requisite and a good knowledge of Call-Centre or E-Mail Customer Support Software is desirable
- A positive attitude, the ability to work well with others and to meet and overcome challenges
- The ability to handle multiple tasks and be detail oriented
- Ability to develop and maintain professional working relationships with co-workers and peers
- Ability to direct and motivate others
- Ability to maintain highly confidential information
- Ability to work in a fast-paced, constantly changing internet environment
- A passion for customer service and a quality focus
- Available to work weekend /shift work and some international travel

Arabic Speaking Economy or Government Reporter

Title: Arabic Speaking Economy or Government Reporter
Salary: Competitive
Location: Israel, Beirut, Lebanon
Languages: Arabic, English
Posted: 23rd May 2012

Bloomberg News is seeking an experienced reporter to cover government and economic news in Lebanon, assisting both with our bureau's local effort and our overall coverage of the so-called Arab Spring and its effects on regional economies.

The role requires newsgathering from Lebanon, Syria and Jordan as well as Middle Eastern government officials and economic institutions, developing sources, breaking news, and writing analysis articles for Bloomberg's global audience.

The successful candidate will be based in Beirut and work with colleagues in the Government and Economy across the Middle East. Candidates should be accustomed to producing clear and comprehensive enterprise pieces, have a record of breaking important stories, and be able to write spot news under real-time deadline pressure. The successful applicant is expected to have the proven ability to make snap decisions about stories that would appear on TOP, Bloomberg's front page

This high-profile job involves travel.

Requirements:

- A bachelor's degree in a relevant subject, a journalism qualification, or equivalent work experience is desirable.
- Journalism experience is required.
- Experience of working in a real-time news environment is desirable.
- Understanding of the Middle East, its history and institutions is essential.
- Fluency in English and Arabic.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Financial Product Sales and Analytics with Japanese Speakers

Title: Financial Product Sales and Analytics with Japanese Speakers
Salary: Competitve
Location: United Kingdom, London, Central London
Languages: English, Japanese
Posted: 23rd May 2012

The Role

We are looking for highly motivated individuals with a strong passion for current events, finance and sales who have demonstrated critical thinking and communication skills to join our training program.

Your career will begin in our Analytics department, where you will receive comprehensive training on our products and services, our clients, as well as insight into the global financial markets.

By consulting our clients on their questions and unique financial needs, assisting with their use of the Bloomberg Professional® Service, and demonstrating the advantage our products can give them, you will develop the knowledge and skills needed to progress in your career at Bloomberg.

While in Analytics, you will specialize in one of the following market sectors: Fixed Income, Equities, or Foreign Exchange (FX) and/or Commodities and set the foundation for further career opportunities. Your career path may include, but is not limited to advanced specialties, leadership roles or positions within our Sales department. You will gain the opportunity to build relationships, support and sell the suite of market leading solutions we provide to our high-level clients.

Enjoy the challenges and rewards of a career at Bloomberg.

Qualifications/Requirements:

-Fluent written and verbal Japanese is required
-Bachelor's degree or relevant work experience is required
-Prior experience with use of the Bloomberg Terminal is a plus
-Strong interest in the financial markets required
-Desire and flexibility to learn and grow in a fast-paced environment
-Excellent verbal and written communication skills
-Multi-tasking skills
-Ability to work well under pressure
-Strong critical thinking and problem solving skills
-Team player
-Interest in technology is a plus
-Strong presentation skills
- Salary - Competitive + benefits

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Mandarin Speaking Asset Management

Title: Mandarin Speaking Asset Management
Salary: Competitive
Location: Hong Kong
Languages: English, Mandarin
Posted: 23rd May 2012

The Role:

Bloomberg's Asset Management department is seeking a Team Leader to lead our Asset Management team in Asia. The successful candidate will be responsible for:

- Using SAP to develop statistical forecasts/demand plans
- Using SAP and internal ticket systems for exception based planning for distribution and supply of products
- Using SAP functionality to maintain purchase/procurement plans for finished goods and components.
- Maintaining accuracy of physical inventory and conducting cycle counts, validating inventory and controls in place with a focus on loss prevention, fraud prevention, and enhancing operational efficiencies.
- Maintaining customer record accuracy and billing for lost equipment / hardware.
- Troubleshooting SAP / SCM system issues for team members
- Achieving yearly goals for KPIs such as Inventory Accuracy, Adherence to Supply Plan and Inventory Turns
- Maintain existing relationships with Sales and Installations teams, in addition to other Supply Chain teams such as Logistics, warehousing, trade compliance and production facilities.
- Maintaining existing relationships with suppliers and contract manufacturers for electronic hardware
- Performing, reporting and coordinating Compliance audits at warehouses, storage facilities and customers in different locations in Asia

Qualifications:

- Minimum of 5 years of relevant planning experience in Demand Planning, Supply planning, Inventory Control and Audits, Distribution strategies, and Materials management.
- In-depth Knowledge of SAP / SCM is required, with hands-on experience in maintaining master data
- Experience in maintaining relationships with multiple cross functional teams
- Strong critical thinking and problem solving skills
- Excellent written and verbal communication skills
- Advanced degree in Supply Chain, or equivalent work experience
- Exceptional written and verbal communication skills
- Ability to speak Mandarin

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Gauptkonto Spezialisten werden gesucht! (Based in Genpact Bucharest site, Romania

Title: Gauptkonto Spezialisten werden gesucht! (Based in Genpact Bucharest site, Romania
Salary: competitive salary
Location: Romania, Bucuresti, Bucharest
Languages: English, German
Posted: 23rd May 2012

Career impact with Genpact!

Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise services (Finance, HR, IT, Procurement functions) and industry-specific services.
Our entire organization of over 53,000+ employees is focused on process and engaged in improving client processes and driving business impact.
Genpact delivers its services from a global network of centers, spanning 17 countries. We serve over 600 clients representing over 40 industries.
We are currently expanding our team and therefore we are providing outstanding career opportunities in multiple business areas.

What makes us different is the fact that we serve our worldwide clients from locations that best meet their needs, as well as the ability do so in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it!

Job Description:

� General accounting tasks - preparations and postings, regular closing & reporting activities, etc.
� Prepare Monthly / Quarterly / Annual Reporting data from ERP
� Daily bank statement processing and reconciliation of bank accounts
� Fixed Asset accounting (additions, disposal, depreciation run, etc.)
� Posting of tax provisions / adjustments
� Prepaid expense tracking and posting of the respective journals
� Payroll posting and reconciliation for the related accounts
� Inter-company accounting and reconciliation

Customer Support Specialist - Swedish

Title: Customer Support Specialist - Swedish
Salary: Competitive
Location: Hungary, Pest, Budapest
Languages: English, Swedish
Posted: 14th May 2012

* Provide world class customer service and offer solutions to our guests during and after their travels
* Communicate effectively with our customers and suppliers via our primary communication channels
o Inbound / Outbound
o Email
* Share a positive attitude with fellow colleagues, up and down the organizational chart
* Have the ability to work within a shift based working schedule
* Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors
* Be a quick learner with attention to detail

Required Skills :
* Must be fluent in both Swedish and English
* Have a willingness to learn about the travel industry
* While we prefer a candidate with a degree, it�s not a requirement. Just be a good communicator
* Must be able to type approximately 35 words per minute (French and English)
* Internet savvy
* Fresh graduates are welcome
* Must be flexible to accommodate shift work such as morning, afternoon and weekend shifts

Public Relations Manager-Indonesia

Title: Public Relations Manager-Indonesia
Salary: Competitive
Location: Thailand
Languages: English, Indonesian
Posted: 11th May 2012

The Public Relations Manager will work as part of the regional team to create a positive image and enhance the reputation of Agoda.com among the general public and existing/potential hotel partners. He or she will seek opportunities through online and traditional media to enhance the exposure for the international brand, positioning Agoda as the leading online hotel reservations service in the region. Participation in the enhancement of website content will also be a responsibility.

Roles & Responsibilities:-

* Build up a solid list of media contacts and key third party influencers.
* Responsible for translation, verification and distribution of company B2B and B2C press releases and other articles.
* Organize and participate in travel related media events, representing Agoda to generate media contacts.
* Assist in social media initiatives.
* Identify all other PR opportunities for Agoda in print, radio, TV and online media channels.
* Participate in intra-regional PR projects and assignments.
* Maintain a forward editorial schedule for all company PR materials and activities.
* Assist in writing press releases and other articles.
* Regular screening of website content quality.
* Make recommendations and support content projects including but not limited to site re-design, special promotional pages, and site localization.
* Translation work as required.

Regular reporting of PR activities and results to the regional team (which may or may not be limited to weekly summary of clippings generated, contact reports, etc

Required Skills:

* Bachelor�s Degree.
* Excellent Bahasa Indonesia communication skills.
* Excellent English communication skills.
* Experience working in PR at an international firm. Agency experience is preferred.
* Strong interest in travel, with knowledge of the online environment, social media savvy.
* Ability to self-manage, multi-task and communicate effectively within the regional team as well as with external agencies and individuals.
* Able to work on a tight deadline to achieve department goals.

Contact Center / Operations Manager - Kualalumpur

Title: Contact Center / Operations Manager - Kualalumpur
Salary: Competitive
Location: Malaysia
Languages: English, Cantonese, Mandarin, Malay
Posted: 14th May 2012

* Manage all facets of Contact Center Operations for one of the fastest growing On Line Travel Agencies in the world.
* Familiarity with Contact Center management methodologies including people, process and KPI management.
* Familiarity with Avaya technology.
* Familiarity with local HR, payroll and legal practices relative to the Contact Center market in Kualalumpur.
* Being a good people person. Being able to work with different cultures, ethnicities across multiple time zones.
* Passionate about travel.
* Leadership.
* Implement contact center best practices to a new and growing operation.

Required Skills :
* Minimum 2 years experience in Travel Operations / Contact Center Management
* University Degree
* Command of the English language (written & spoken). Second language a plus.
* Clear communication skills.
* Internet savvy, Computer skills (Microsoft Office)

Japanese Speaking Translation Editor

Title: Japanese Speaking Translation Editor
Salary: Excellent
Location: Japan, Tokyo
Languages: English, Japanese
Posted: 23rd May 2012

The Role

Bloomberg News is seeking experienced editors to join our Japanese Translation service in Tokyo. Responsibilities include the selection, translation and editing of stories. Successful applicants must have several years of relevant experience in a business news service and be able to meet tight deadlines.

Qualifications

-Minimum 5 years translating, editing or reporting experiences at a major business news service
-Comprehensive knowledge of international financial market
-Strong English-Japanese translation skills.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Japanese Speaking Consumer Reporter

Title: Japanese Speaking Consumer Reporter
Salary: Excellent
Location: Japan, Tokyo
Languages: English, Japanese
Posted: 23rd May 2012

The Role

Bloomberg seeks a reporter in the Tokyo office to join the Consumer News team, covering a beat that includes retailers, food and beverage makers, fast-moving consumer goods, clothiers and shoemakers, theme parks, gambling and the tobacco industry. Knowledge of the industry as well as Japan's economy and financial markets is essential. A minimum of three years of business reporting at a major media outlet is preferred. Proficiency in English and Japanese is required.

The reporter will break news on issues such as acquisitions, company strategies and plans including stock offerings and capital spending. He or she will also write features that will include in-depth articles on broad themes and profiles of newsmakers.

Necessary skills include the ability to write clearly and concisely under deadline pressure while being able to step back and see the bigger picture and do same-day analysis of breaking news. The ability to work calmly in a high pressure environment and to cooperate with colleagues in Japan and abroad is a requirement.

Qualifications

- A Bachelor's degree or equivalent experience
- Journalism experience is essential
- 3 years or more experience in business reporting at a major media outlet
- Knowledge of the industry as well as Japan's economy and financial markets
- Experience of working in a real-time news environment is a plus
- Ability to write quickly and concisely under deadline pressure
- Fluency in English is essential
- Proficiency in Japanese is preferred

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Inside Partner Manager with French

Title: Inside Partner Manager with French
Salary: Negotiable
Location: Ireland, South-West, Cork
Languages: English, French
Posted: 11th May 2012

VMware (NYSE:VMW), the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. VMware�s approach accelerates the transition to cloud computing while preserving existing investments and improving security and control. With more than 300,000 customers and 25,000 partners, VMware solutions help organizations of all sizes lower costs, increase business agility and ensure freedom of choice.
The VMware sales team and the solutions, products and services we deliver are revolutionizing data centers and the IT enterprise network. The sales team is responsible for driving new business, building customer loyalty, ensuring high product retention rates, supporting and promoting corporate strategy and initiatives, and developing and executing area business plans. The team is made up of humble top performers that foster an entrepreneurial team spirit and a team culture that promotes leaders at all levels. VMware�s executive sales leadership is hands-on, regularly engaging with the team during key parts of the sales process to win and retain accounts.

Job Summary
For our Inside Sales Operation in Cork, Ireland, we are looking for Inside Partner Business Managers (iPBM).
iPBM�s are responsible for driving and developing the VMware business carried by their Partner set.
Working closely with a set of Resellers, Distributors or OEM Partners the iPBM will proactively engage the right contacts in the organization and agree on 6/12 months business plans.
The objective of the iPBM� role is to increase Partners� sell-through of VMware products.
As VMware account Manager they will build a strong relationship with the account and proactively focus on sales engagement.

This relationship will primarily be based on sales enablement and increasing direct sales for the Partner. Specific ways to accomplish this include:
� Developing executive level relationships within their Partner�s organization to increase VMware wallet share with these accounts,
� Working with key decision makers within their Partners� organization to ensure marketing, technical and sales readiness,
� Training Partners on VMware products and programs and assist them in choosing and participating in those that are a good fit for their business model,
� Working with the Partner to drive effective outbound campaigns to reach-out to existing customers and/or prospects,
� Maintaining account profile and tracking all sales activity via VMware�s internal tools to measure effectiveness of sales engagement.
� Provide feedback on market conditions using data gathered from channel accounts.

Requirements
� A persistent, self-starter with a track record of successful, credible follow-up and cold-calling in to multiple executive levels within an organization,
� Minimum 1-2 years successful experience in Sales Channel Management, preferably in IT or similar industry.
� A team player with the ability to work in a high-energy sales team environment with a desire to work with others for broader success.
� Experience and success working within a revenue quota and commission structure
� Positive and energetic phone skills, excellent listening skills, strong writing skills
� Ability to manage multiple tasks at once, and operate successfully in a rapidly changing environment
� The highest level of integrity
� Proficient with standard corporate productivity tools (email, voicemail, MS Office)
� A basic understanding of computing technology and comfortable discussing technology with customers
� Sales training and Salesforce.com experience a plus
� College degree or equivalent work experience
� Fluent French is required for this role

Before you join, VMware will require you to go through a pre-employment screening process. This means that we will want to verify your details and the information you have given us to ensure your suitability for a certain role considering its nature, seniority and other relevant factors.

Channel Support Account Manager with Swedish

Title: Channel Support Account Manager with Swedish
Salary: Competitive
Location: Ireland, South-West, Cork
Languages: English, Swedish
Posted: 26th Apr 2012

Overview:

Opportunities have arisen within the Reseller Operations Team in the EMEIA Region.

These roles will suit candidates with excellent analytical & forecasting capabilities.

Key Responsibilities:

- Develop collaborative agreed run �rate/demand plan for Apple Premium Partners by analyzing partner sales data, demand forecasts, and inventory data weekly to derive a clear demand statement to ensure appropriate stocking levels.
- Monitor the order backlog to ensure it reflects Partners true requirements and mitigate the risk of inventory exposure
- In product constraint situations, manage partner expectations in regards to supply, and work with all stake holders to define and execute a plan to balance supply across all accounts
- Ensure we do not exceed inventory targets, justify cases where this might be required
- Work Collaboratively with Sales to gain intelligence on deals, promotions and new store openings and all events that will impact the normal RR
- Work Collaboratively with Demand Forecast Analysts to improve forecast accuracy
- Investigate if supply is not meeting customer expectations and proactively investigate solutions to ensure agreed run rate is met
- Report weekly results to key stakeholders, to measure performance against KPI

Skills & Competencies Required;

- Data analysis and numeracy skills with proven ability to evaluate, analyse and present data
- Practical & proactive approach to problem solving and continuous process improvement
- Ability to build effective relationships in a cross-functional team environment, excellent communication skills are necessary
- Ability to work under pressure

Qualifications & Experience Required:

1. Business, Science, Engineering, Maths, Supply Chain or Finance Qualification, Degree qualified distinct advantage.
2. Advanced Excel
3. Three plus years in a similar supply chain, demand/supply planning or sales operations role
4. Fluent English essential & Swedish essential

Arabic Speaking Data Analyst

Title: Arabic Speaking Data Analyst
Salary: Competitive
Location: Egypt, Cairo
Languages: Arabic, English
Posted: 23rd May 2012

The Role:

We are seeking articulate, highly motivated, detail oriented people to join the Content Acquisition team in Cairo. The team is responsible for the integration and maintenance of inbound pricing data and research to ensure that the information is fast, reliable, and accessible across the Bloomberg platform.

Your work will provide our customers with comprehensive information in many areas, including Money Markets, Foreign Exchange, and Fixed Income. Responsibilities will include inputting OTC pricing content onto the system, constant liaising with existing pricing and research contributors, providing technical support, maintaining the data to meet market standards, and performing data quality checks on the Bloomberg System to insure pricing and research updates are accurate and consistent with the markets.

Qualifications:

- Bachelor Degree in Finance/Business or in related disciplines/or equivalent work
experience
- Excellent communication and customer service skills
- Strong PC skills specifically with Excel is required
- Must be able to work in a close team environment as well as independently
- Must be organized, detail-oriented and have the ability to multitask
- Fluency in English and Arabic is essential

In order to be successfull in this role you will be required to learn the local market conventions and be able to establish working relationships with our local clients and contributors.

Please note that this role is a 6 month fixed term contract with the possibility of an
extension.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

SEM / PPC Executive (South Korea)

Title: SEM / PPC Executive (South Korea)
Salary: Competitive
Location: South Korea
Languages: English, Korean
Posted: 11th May 2012

The SEM / PPC Executive (South Korea) will be responsible for the creation, management, analysis and optimization of PPC campaigns in Chinese language in different Search Engines as well as to assist in the marketing decision making.

This position will be working with a PPC Specialist.

The SEM / PPC Executive (South Korea) will have revenue targets and the actions will be driven by these targets. He/she will work in the continuous improvement of current campaigns as well as the implementation of marketing campaigns in areas of opportunity.

Responsibilities:

* Creation of PPC campaigns for Korean language. It�s especially important the keyword research and the ability to create effective text for the Ads.
* Management of key marketing investment accounts in different Search Engines (Naver, Yahoo, Google, Daum) in Korean and English.
* Detailed analysis of ROI and other KPI�s.
* Recommend and implement best practices processes.
* Be accountable to reach the targets
* Research, Analyze, and Problem Solving � He/she will get involved with data audits, competitive research, analysis of web analytics, etc. Additionally, he/she will research best practice strategies for PPC and implement effective strategies to achieve targets.

Skills :

* Korean language
* Excellent verbal and written communication skills in English
* Very good analytical skills
* Ability to manage projects and processes independently
* Demonstrate proactive and solutions-oriented approach towards business problems and process improvements
* Attention to detail and a commitment to data integrity
* Excellent interpersonal skills and demonstrates an ability to work with all levels of management, across different organizations
* Fast learner
* Proficiency in advanced Excel is critical
* Must be organized with the ability to work/manage multiple projects within tight time lines
* Eager and willing to tackle new situations
* Works well under pressure and in a fast paced team environment

Japanese Speaking AIM Sales Representative

Title: Japanese Speaking AIM Sales Representative
Salary: Negotiable
Location: Japan
Languages: English, Japanese
Posted: 23rd May 2012

The Role

AIM is Bloomberg's Order Management Solution for both traditional buy-side asset management firms and hedge funds, offering a complete global solution for real-time position management, P&L, portfolio modeling, compliance and risk management.

Bloomberg AIM is looking for experienced Sales person in Tokyo. This person will be part of a team and will be responsible for prospecting, generating new sales leads and growth through referrals, cold-calling and market research within your given client base.

You will work closely with prospects to gain a clear understanding of their business needs, and provide consultative solutions to build stronger relationships.

Successful candidates should have a comprehensive understanding of our suite of products and solutions to identify opportunities to educate and position for our client needs.

Qualified candidates should be able to demonstrate credibility with a proven competency and knowledge of the financial services sector and have familiarity with the Portfolio Performance & Risk analytics/Buyside Order management space.

You will also be influencing the direction of our products by providing feedback to Bloomberg's business managers on user workflow demand, competitor intelligence, and market trends.

Qualifications

- Minimum 3+ years of experience in sales
- Strong interest and knowledge in financial markets/banking a must
- Understanding of buy-side business is essential
- Proven new business development, relationship and territory management skills
- Extremely proactive, detailed, responsible and able to work well with a team
- Highly articulate, consultative and confident in sales approach and strategy
- Previous knowledge of OMS or Electronic Trading Systems will be an advantage
- Ability to identify new prospects, to build and to maintain solid client relationships
- Excellent communication and presentation skills
- Fluency in English and Japanese is essential

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Revenue Operations Analyst Sweden

Title: Revenue Operations Analyst Sweden
Salary: Negotiable
Location: Ireland, South-West, Cork, Cork
Languages: English, Swedish
Posted: 26th Apr 2012

JOB TITLE � GBS REVENUE OPERATIONS ANALYST - Swedish

This position requires the candidate to speak fluent English and one other European language.

GENERAL SUMMARY
Reviews, manages, and reports all sales orders within assigned area. Provides support of other GBS Revenue Operations personnel, as well as product/system training for external groups. Attends all necessary meetings for related products and reviews/approves required documents necessary to meet revenue recognition guidelines. The GBS Revenue Operations Analyst is the primary contact for Field Sales, Operations, Finance and Manufacturing.

PRINCIPAL DUTIES AND RESPONSIBILITIES

� Reports to management weekly on backlog, pending deals, and work with management to resolve relationships.
� Works with Sales Allocations/Manufacturing to schedule and ship orders in line with customer requirements and EMC lead times.
� Reviews all orders and customer documentation to insure they are in accordance with SEC guidelines for revenue recognition. Develops action plan for "orders not booked" and works with sales organization to resolve issues.
� Reviews all orders (model # and/or part #'s) for completeness and accuracy to insure the orders are processed, manufactured, and shipped accordingly.

SKILLS
Ability to work independently.
Ability to work in a team environment.
Knowledge of job associated database/software/documentation.
Strong working knowledge of Microsoft Office products.
Communication skills.
Organizational skills.

French Customer Service Representative � Top Customer Care

Title: French Customer Service Representative � Top Customer Care
Salary: Attractive
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, French
Posted: 23rd May 2012

Responsibilities:

- Answer phone and email enquiries from eBay Top Traders
- Build and sustain an extremely high level of skills centred on sophisticated customer handling and superior communication
- Express a significant capacity to troubleshoot all products related to the eBay & PayPal platforms and clearly offer solutions or recommendations
- Own customer issues to the point of resolution, keeping Top Traders updated throughout.
- Ensure all information related to customer issues is logged and tracked
- Provide a quick and thorough understanding of customer priorities & identify key improvement areas. Understand our customer needs & act with the customer in mind
- Promote & encourage best practice on eBay
- Provide direction to Top Sellers on how to improve their business performance on eBay (on Shop - Features, Seller Dashboard, DSR's, Shipping, Policy, etc)
- Be an advocate and ensure satisfaction of the Top Trader group
- Provide up-selling, cross-selling and account retention services as directed or needed
- Achieve Quality, Satisfaction & Metric driven Targets as set out by Supervisor
- Utilize discretion and deliver timely judgments with the primary goal of resolving the client problem and retention of a satisfied customer
- Ensure you keep up-to-date with all relevant updates/new features by keeping up-to-date with outlook emails/team updates etc
- Establish relationships and closely coordinate with your team, supervisor, manager and various departments to completely resolve inquiries

Requirements:

- Minimum of 1 year previous customer service experience within a call centre/call handling environment is essential
- Fluency in English and Frence both spoken and written is essential (other EU languages preferable)
- A proven ability to deal with challenging customers and situations
- Must be proven performer in achieving metrics
- An excellent communicator with the ability to build and maintain strong working relationships
- Ability to work in a phone based customer focused, target-driven environment
- Proven problem-solving skills and experience in delivering practical solutions
- A high degree of flexibility, team spirit and independence
- Technical skills: familiar with working on the Internet with a working knowledge of Microsoft
- Office programs such as Outlook, Excel and Word
- Educational Qualifications: Some college experience preferred
- Available to work evening and weekend shifts
- General understanding of eBay- it is an advantage if you are a buyer or seller on eBay
- Eligibility to work in Ireland

Supervisor, Customer Contact (French)

Title: Supervisor, Customer Contact (French)
Salary: Attractive
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, French
Posted: 2nd May 2012

Overview:

The role is responsible for leading a team of Account Managers dedicated to managing high standards of growth, performance, customer loyalty and satisfaction for their account base.

You will assume responsibility for all aspects of account relationships for your team including driving GMV growth, Seller Standards, NPS, positive buyer experience, policy adherence and payment of fees.

This requires the incumbent to provide coaching and guidance with regard to the quality of client interactions, daily operations and to assess resources and staff needs for the segment. In addition, the supervisor will be responsible for the implementation of strategy and plans for the segment, while adjusting processes to meet overall corporate objectives as directed by senior management.

You should have strong experience of leading account management and sales teams in either the online or retail sectors.

The Account Manager Team Lead will also manage a portfolio of their own. He/she will be the primary contact and relationship owner for a select group of highly valuable eBay top sellers. This individual will support 5-10 priority top sellers/merchants and will be single point of contact for all operational aspects of the member�s business on eBay. This individual is responsible for developing and enhancing customer loyalty, identifying growth and sales opportunities, consulting with the member to meet business and profitability objectives and to serve as the single point of contact for a portfolio of business, representing all aspects of seller�s eBay business.

Responsibilities:

- Supervising a team of 10 Account Managers
- Motivating and rewarding employees for performance
- Up-levelling Account Manager skills and knowledge through continual coaching and development
- Conducting regular 1:1s to set and reinforce expectations
- Reviewing KPIs to evaluate performance, analyze trends and provide constructive feedback
- Ensuring team is prepared for successful execution of seller releases including customer impact analysis and strategy to optimize changes
- Responsible for managing the performance of accounts in own portfolio, and meet standards and expectations for Gross Merchandise Volume (GMV) growth, Detailed Seller Rating (DSR) performance and Trust & Safety policy adherence, which includes managing Bad Buyer Experience (BEE) rates
- Identify and execute against revenue growth opportunities and meet key internal objectives for increasing on eBay Gross Merchandise Volume (GMV); work with PayPal Account Manager to increase PayPal share of Total Payments Volume (TPV) in sellers� eBay business
- Interface with internal operations teams at eBay to address and resolve needs of each customer in portfolio
- Provide crucial guidance to customers in areas such as Search & Listing Optimization, marketing, inventory management, shipping economics, fulfilment strategy, improving the buyer experience, risk management, fraud, Trust & Safety policies, negative account actions, and other strategic and operational needs
- Consult with customers regarding product offerings and identify recommendations to fit customer needs
- Conduct detailed and comprehensive research into seller business and metrics, identify needs and opportunities, research and identify the most appropriate tools and resources to benefit seller

Requirements:

- Bachelors� degree in Business Studies or related discipline
- Previous experience running own business advantageous
- A minimum of 2 years people management experience managing a team of Account Managers or Sales professionals in a fast-paced business environment is essential.
- 2+ years experience in an Account Management, Sales, or Business Consulting role with proven performance track record
- Fluent French and English essential
- Proven ability to develop and grow customer accounts and revenue, including sales and/or marketing expertise
- Demonstrated proficiency in applied knowledge of profitability analysis and business operational process
- Strong track record for building rapport and credibility with customers, ability to persuade and �sell� recommendations
- Positive relationships with internal stakeholders, and demonstrated ability to build productive partnerships
- Expertise in eCommerce or Retail required
- Excellent organizational, communication, influencing and problem-solution skills
- A positive attitude, the ability to work well with others and to meet and overcome challenges.
- Ability to direct and motivate others.
- Proficient with Microsoft Office Suite
- Must pass background check

Inside Sales Rep Flemish Speaking

Title: Inside Sales Rep Flemish Speaking
Salary: Negotiable/DOE
Location: Ireland, South-West, Cork
Languages: English, Flemish
Posted: 26th Apr 2012

Inside Sales Representative

We are actively recruiting for an experienced Flemish Speaking Inside Sales Representatives to join our expanding Inside Sales Team.

As part of our 2012 growth strategy the EMC Inside Sales Team will expand its operations in Cork and as a result is seeking out the top IT Sales talent currently in the market.

The main aim of the Inside Sales Representative is to manage and drive business (both existing and new) in their assigned territory by working through the channel (a 3rd party reseller for EMC)

The Inside Sales function is responsible for generating incremental business and growing/up selling an installed based portfolio of data storage products & services in a challenging, exciting and growing IT new market. You will be an office based Sales Representative offering Information Management Solutions and Services through local partners.

What are the Business Objectives of Inside Sales?
To ensure own and team�s sales targets/objectives are achieved by selling EMC�s products and services to new clients

Responsibilities of an Inside Sales Representative:

� Drive revenues through the channel
� Ensure sales targets/objectives are achieved quarterly and annually
� Generate and develop new business through the channel
� Continuously improve the buying experience for our customers
� Account Managing a portfolio of clients and close liaison with the field / channel
� Attend meetings in country when required and travel to partner events
� Drive process improvement

Skills Required for Inside Sales Representative:

� Fluent Flemish and English language speaker
� Proven Sales experience in the IT Industry
� Previous experience in an Inside Sales environment desirable
� Ability to handle constructive and critical customer feedback and implement ideas for process improvement
� Excellent communication skills both written and verbal at all levels
� �Can Do� / �Winner� attitude essential with a hunger and drive to succeed.

The rewards for YOU:

� Career Development � broad range of career paths available to you through 28 different business units.
� Continuous Training one to one coaching sessions with the coaching team and your manager
� Ability to interact with other EMC Sales Divisions ( RSA, VMware, Greenplum)
� Ability to work with Fortune 500 companies through Third party organisations e.g. suppliers other technical groups
� Excellent base salary with the ability to earn excellent commission by working with one of the world�s best product portfolios
� Benefits including permanent health insurance, pension, subsidized canteen, free parking and a private bus running from Cork City for all EMC employees to name but a few!

Customer Service Representative - Community Watch (fluent French & English essential)

Title: Customer Service Representative - Community Watch (fluent French & English essential)
Salary: Attractive
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, French, Italian
Posted: 2nd May 2012

Overview:

As part of the Community Watch Team you�ll be responsible for supporting the needs of our members and ensuring we provide a clean and safe site on which to trade. Knowledge of the eBay either through your own activity on the site or through your current role is an advantage and will assist in career progression. Your daily tasks will draw upon your technical and analytical ability as you review reports and address member concerns. Your proactive nature will be key to ensure your success. As a direct contact for our members you will represent eBay to a high standard of professionalism to the eBay community. We are contacted by our members through various channels including email, forums and item reports.

Responsibilities:

- Supports the daily needs of our members on a wide variety of queries, ensuring their resolution and satisfaction
- Works with members in overcoming challenges they may face in listing their items for sale and addressing their concerns on why their item was removing. Also provides education to members on policies
- Has a thorough understanding of customer priorities, and identify key improvement areas
- Provides feedback on emerging issues on the site
- Ensures that we are providing the safest and cleanest site possible for the community

Requirements:

- Previous customer service experience is required, either in person or in a call centre
- General understanding of eBay. Applicants who use eBay to buy or sell are ideal
- Ability to work in different department specific communication channels (e.g. email, mail, fax, phone)
- Phone experience
- Available to work late and weekend shifts
- Good Computer Knowledge - experience with all Microsoft Office programs and Internet
- Good typing skills
- Must be fluent in French, English & at least one other European Language among Italian, Spanish, Polish, Dutch
- Leaving certificate or the equivalent
- College or university experience is advantageous

Inside Sales Representative - Norwegian Public Sector Accounts

Title: Inside Sales Representative - Norwegian Public Sector Accounts
Salary: Negotiable
Location: Ireland, South-West, Cork, Cork
Languages: English, Norwegian
Posted: 11th May 2012

VMware (NYSE:VMW), the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. VMware�s approach accelerates the transition to cloud computing while preserving existing investments and improving security and control. With more than 300,000 customers and 25,000 partners, VMware solutions help organizations of all sizes lower costs, increase business agility and ensure freedom of choice.
The VMware sales team and the solutions, products and services we deliver are revolutionizing data centers and the IT enterprise network. The sales team is responsible for driving new business, building customer loyalty, ensuring high product retention rates, supporting and promoting corporate strategy and initiatives, and developing and executing area business plans. The team is made up of humble top performers that foster an entrepreneurial team spirit and a team culture that promotes leaders at all levels. VMware�s executive sales leadership is hands-on, regularly engaging with the team during key parts of the sales process to win and retain accounts.

Job Summary
VMware is seeking highly motivated individuals for Inside Sales positions. The ISR role is primarily responsible for managing transactional business within specified territories for VMware.
This position requires excellent communication skills that result in meeting or exceeding the assigned revenue targets for the specified territories. You will need to interact with our Channel Ecosystem and cross functional departments to maximize the total Customer Experience.

Job Responsibilities and Key Objectives
The ISR team is aligned to VMware�s Public Sector sales division and is responsible for driving revenue within that division. The ISR is responsible for all duties from prospecting to closing accounts with the channel sales team for the regions they support.

� Research accounts, identify key players, generate interest and obtain business requirements.
� Successfully manage and overcome prospect objections
� Build and develop initial customer relationships
� Update forecast and opportunity details within Salesforce.com to ensure accurate territory forecasts
� Be a key member and contributor to the EMEA Sales and Field Marketing teams
� Maintain current and accurate account and contact information within internal databases
� Actively promote VMware�s virtualization suite of solutions, products and services to suspects, customers and partners
� Develop and maintain in-depth knowledge of products and services, industry trends, and competition
� Produce reports as necessary
� Management of territory opportunity registrations
� General territory admin duties special pricing forms, re-assignment management, customer/partner escalations
� Ensure orders are placed correctly in the VMware Sales tool.
� Solution selling to the existing VMware customer base.

Requirements
� A persistent, self-starter with a track record of successful, credible follow-up and cold calling in to multiple executive levels within an organization
� Fluent Norwegian
� Minimum 2 years successful experience in HW/SW Inside Sales, preferably in IT or similar industry.
� Skills required:
o Pre-call planning
o Opportunity qualification and objection handling
o Call structure and control
o Time and territory management
� Proven track record within an automated HW/SW sales environment where accurate data entry and management of a CRM system was required.
� A team player with the ability to work in a high-energy sales team environment with a desire to work with others for broader success.
� Experience and success working within a revenue quota and commission structure
� Positive and energetic phone skills, excellent listening skills, strong writing skills
� Ability to manage multiple tasks at once, and operate successfully in a rapidly changing environment
� The highest level of integrity
� Proficient with standard corporate productivity tools (email, voicemail, MS Office)
� A basic understanding of computing technology and comfortable discussing technology with customers
� Sales training, Siebel and Salesforce.com experience a plus
� College degree or equivalent work experience

Before you join, VMware will require you to go through a pre-employment screening process. This means that we will want to verify your details and the information you have given us to ensure your suitability for a certain role considering its nature, seniority and other relevant factors.

Mandarin Speaking Global Technical Support Representative

Title: Mandarin Speaking Global Technical Support Representative
Salary: Competitive
Location: Hong Kong
Languages: English, Mandarin
Posted: 23rd May 2012

The Role:

Make the most of your IT knowledge in one of the most global and progressive financial environments in the world. Solve issues in areas including Software, Hardware, Biometric Security, Networking and much more, and provide our clients from around the world with the best customer service available. Global Technical Support will give you a chance to use your communication and organizational skills while working with the most powerful tool in the financial industry today.

By solving customers' hardware, software, and networking problems, showing them how they can maximize the benefits from their Bloomberg platforms, and providing outstanding service, you'll be given the opportunity to gain invaluable technical and customer service experience as well as to liaise closely with other departments to generate new ideas, explore new developments, and investigate complex issues. Bloomberg Global Technical Support is an exciting role that offers endless opportunities for individuals that are driven, highly-motivated, and eager to learn.

Responsibilities:

- Day to day support of all our customers in global locations
- Telephone and remote support of our global customers
- Knowledge share and updates amongst the team to ensure all team members have the latest information on all ongoing issues

Qualifications:

- A bachelor's degree
- Experience of working in a helpdesk environment and a general knowledge of IT is highly desirable
- Fluency in English and Mandarin is essential
- Outstanding communication & interpersonal skills
- Ability to work well in a team environment
- Excellent listening, questioning and analytical skills along with the ability to remain calm under pressure & work in a concise, clear focused manner are necessary
- Multitasking skills

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

German Speaking TV Reporter

Title: German Speaking TV Reporter
Salary: Competitive
Location: Germany, Berlin
Languages: English, German
Posted: 23rd May 2012

The Role:

Bloomberg TV seeks a Berlin or Frankfurt based reporter to further cover the biggest business stories in Europe's largest economy. The successful applicant will be adept at breaking news and will have experience of live reporting and packaging prerecorded stories.

Knowledge of the economy, financial markets and business is essential as is fluency in English and German. The ideal candidate will be used to distilling the most important information from the region for Bloomberg TV's international audience. The reporter will also have proven track record of producing enterprise stories with a strong contact base.

Qualifications:

* Bachelor's degree or equivalent experience
* Journalism qualification is desirable.
* Experience of covering finance is essential.
* Experience of working in a real-time news environment is a plus.
* Broadcast journalism experience is essential.
* Fluent written and spoken German and English is essential

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Russian Speaking Fixed Income Data Researcher

Title: Russian Speaking Fixed Income Data Researcher
Salary: Competitive
Location: United Kingdom, London, Central London, EC2A 1PQ
Languages: English, Russian
Posted: 23rd May 2012

The Role

We are seeking highly motivated, detail oriented people to join the Global Data European Fixed Income team. This group provides real time market data which is used by our clients to make informed investment decisions. Your main responsibilities will be to update, maintain and process bond data for the EMEA. You will develop relationships with some of the world's largest companies, Lead Managers and Trustees to ensure the accuracy and timely collation of this information.

Responsibilities:

- Updating and processing data onto the Bloomberg database in a timely mannerfor Bonds
- Maintaining and enhancing the existing database
- Responding to client queries regarding the data within assigned market

Qualifications

- Fluency in Russian plus another language is essential
- Keen interest in financial markets
- Bachelors degree or equivalent work experience
- Excellent communication and customer service skills
- Speed and accuracy when processing data
- Experience of processing data is desirable
- Ability to interact with clients within the financial industries

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Reservation Sales Agent - German and English required + RELOCATION PACKAGE

Title: Reservation Sales Agent - German and English required + RELOCATION PACKAGE
Salary: £Salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
Location: United Kingdom, Northern Ireland, Belfast
Languages: English, German
Posted: 17th May 2012

As a Reservation Sales Agent you will receive bilingual inbound calls, English and the other language you may speak, related to hotel reservations for 70+ independent and chain hotels. You will be the first point of contact for both existing and new clients and will have opportunities to use your excellent customer service and sales abilities during every call to ensure customers are highly satisfied. This could be as a result of answering a customer's question, resolving a concern the first time they call, or recognizing cross sell or up-sell opportunities that would benefit the customer.

At the heart of this role is customer retention and driving loyalty so you must be professional and have the ability to be confident, assertive and engaging when dealing with all potential and existing clients. You will be a Brand Ambassador and must be highly motivated, enthusiastic, target driven and fully focused on delivering results.

In return you will be working in a fast paced and diverse environment surrounded by more than 800 multilingual and English speaking colleagues from more than 20 countries. You will be rewarded with a competitive rate of pay, the opportunity to earn bonuses each month and a significant benefits package. What's more if you have the drive to succeed, the opportunities for career progression are endless both within the UK and around the globe with over 45,000 employees worldwide.

Essential Skills:
� Minimum of 6 months customer service experience
� Highest levels of fluency in written and spoken German
� Fluent English
� Excellent telephone manner including competent questioning skills
� Experience of working within a target driven environment and delivering high quality service
� Candidates must be computer literate with the ability to navigate through a large knowledgebase of material
� Strong team player

Desirable skills or experience:
� Sales experience will be beneficial
� Experience in a call center or the travel and hospitality industry will be considered an asset
� Experience in database / customer management systems including excellent attention to detail when inputting and collating information
� Be adept at identifying and developing new sales opportunities

Normal Hours of Work: 40 hrs per week (8 hours per day). Candidates will be required to be available Monday to Friday between 8am & 6pm. At certain times during the year this availability may change by 1 hour.

Benefits:
Continuous paid training on the latest technology, Private Health insurance/Medical insurance, Eye Care reimbursements, Dental plans, Private Pension, Childcare voucher scheme, discounted satellite television, on site canteen & chill out lounges. Potential for rapid advancement in many fields throughout 17 countries, Free parking onsite along with access to Bus and train network into Belfast city centre, 25 days holiday entitlement along with extra entitlements.

What's more?
Working for TeleTech can be summed up in one word� Opportunity. When you join our family you have the opportunity to do more, learn more, and be more than you ever thought possible. You will be part of one of the largest and fastest growing business process outsourcing companies in the world. You will learn what that is later, but the important thing to remember is that we're a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support, and environment to succeed.

Click on the Apply Now button to let us know about you. Even better, apply now and tell your friends to apply too!

FX/FX Electronic Trading Business Manager

Title: FX/FX Electronic Trading Business Manager
Salary: Competitive
Location: United Kingdom, London, Central London
Languages: English
Posted: 23rd May 2012

The Role

Bloomberg FX extends the offerings of the BLOOMBERG PROFESSIONAL service by providing a full suite of Foreign Exchange functionality including global FX news, data, analytics, electronic trading and position keeping.

The Bloomberg FX team is looking for a qualified Business Manager for its core FX product, including FX electronic trading. This position carries a high level of visibility and responsibility.

Applicants should possess a deep body of knowledge and experience in the FX markets at either a bank or an electronic trading vendor. The candidate should have a strong understanding of the financial markets, the trading process, the competitive landscape, and STP or OMS connectivity.

We are looking for self-driven professional with proven product management experience, who can provide solutions to help manage our existing client business as well as expand on our current offerings.

Responsibilities will include:

- Leading the FX Business team to develop Bloomberg's compelling/winning FX business strategy by bringing visionary ideas and deep market insight to the table
- Clearly articulating that strategy in our business plan, in senior management presentations, and in formal and informal communications across the firm, as well as with appropriate customers, to ensure that all stakeholders are bought into the plan
- Working closely with customers, prospects, and Bloomberg�s sales force to understand customer needs and to identify and prioritize emerging marketplace trends
- Managing the flow of in-bound product development requests, using excellent judgment to set clear and effective priorities for work to be done, and aggressively managing expectations with clients and Sales on timelines
- Expressing Bloomberg's FX product strategy in well-thought-out, innovative, and intuitive product designs while working on a daily basis with Bloomberg's R&D department to drive and oversee the development of our FX product set
- Working closely with Marketing and Sales on rollout of new products and enhancements and implementing overall FX strategy to further our FX franchise

Qualifications:

- Proven and significant experience in overseeing product development from a business level and working effectively with programmers to build and deliver a world-class product to customers
- Deep understanding of the current functioning of the FX market, including electronic trading and market conventions
- 7+ years of experience in FX -- on sell-side, buy-side, or at a vendor -- ideally in business/product management role
- Ability to rapidly assimilate detailed knowledge of, and develop strategy around, a wide range of solutions, on a global scale
- Strong understanding of the companies participating in the FX market
- Understanding of a clients workflow and the foreign exchange process; strategy management, compliance, financing, trade settlement, portfolio analysis, order management and electronic trading
- Prior experience using the Bloomberg Professional is preferred
- Must be available for domestic and international travel

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Desktop Financial Developer

Title: Desktop Financial Developer
Salary: Competitive
Location: United Kingdom, London, Central London
Languages: English
Posted: 23rd May 2012

The Role:

Interested in using your knowledge in financial markets combined with your Excel/VBA skills? An exciting role in the London office has opened and we are on the hunt for a dynamic, highly motivated candidate to join our spreadsheet solutions team Desktop Build Group.
Desktop Build Group is a resource which works closely with the Sales and Product department to build ad hoc desktop solutions for our customers.

The aim of the team is to increase our clients dependency to our product by creating desktop solutions, mainly spreadsheets that use our Excel Add-In and other Bloomberg APIs.

The successful candidate will be assigned to specific projects and will have the ability to prioritize their workload. The projects have short/medium term life span and include assisting customers migrating their worksheets from a competitor linked product to Bloomberg data, and building sophisticated models in Excel/VBA that fills a product gap.

The role is client facing and the candidate must be comfortable discussing the project requirements with all players working in the financial markets. Because of the level of client and product exposure you would also be expected to provide valid feedback to the business in order to help improve and enhance our product.

Responsibilities will include:

-Developing customized solutions for clients and prospects in the EURA region.
-Building broad reaching Excel based solutions (templates) to be published in a global repository.
-Assisting Sales Force in promoting the Excel Add-In and newly created templates.
-Liaising with Product Development teams to drive product enhancements.
-Directly impacting sales through developed applications and direct customer interaction.

Requirements:

-Exceptional knowledge of Excel and Excel VBA.
-Experience of working in a financial markets environment.
-Good understanding of financial markets and financial products is essential.
-Knowledge of competitor products would be beneficial.
-Strong verbal and written communication skills.
-Candidates must be proactive, product orientated and prepared to take ownership in a fast
turnaround/development environment.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Japanese Speaking TOMS (Trade Order Management) Account Manager

Title: Japanese Speaking TOMS (Trade Order Management) Account Manager
Salary: Negotiable
Location: Japan
Languages: English, Japanese
Posted: 23rd May 2012

The Role

As a TOMS Account Manager, candidates should have a proven track record in sales, preferably within the financial sector, and have extremely strong relationship building skills. Candidates will be responsible for bringing in additional revenue, utilizing creative ways to increase business as well as building and maintaining close relationships with our client base.

Bloomberg is looking for candidates that are highly motivated, ready for a challenge and that can thrive within Bloomberg's high energy environment.

A successful candidate will:

- Manage key relationships with our existing TOMS client base, and grow product usage within.
- Prospect for new business opportunities within their account base and manage the sales process from demonstration to implementation.
- Consulting clients on their workflow and identify clients' needs and demonstrate how TOMS solutions will help them streamline their workflow and become more profitable.

Qualifications

- Minimum of 3 years experience in fixed income sales and/or experience in electronic trading solutions.
- Strong understanding of the fixed income marketplace.
- Order management technology & vendor management experience is strongly preferred.
- Strong presentation and communication skills.
- Ability to manage your time effectively, multi-task and work well under pressure in a team environment.
- Fluency in written and spoken English and Japanese.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Customer Service Representative (German speaking) + RELOCATION PACKAGE

Title: Customer Service Representative (German speaking) + RELOCATION PACKAGE
Salary: £Salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
Location: United Kingdom, Northern Ireland, Belfast
Languages: English, German
Posted: 17th May 2012

About Teletech

As a global leader in business process outsourcing, TeleTech helps organisations around the world grow, manage, and optimise their most valuable assets: customer relationships. With offices and operations in 17 countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout North America, Asia Pacific, Europe, Africa, and Latin America

We are currently recruiting for a German speaking Customer Support Representative to join the expanding team of our client, a leading automotive company. We are looking for someone dynamic and friendly, with a positive attitude and outstanding interpersonal skills.

In this role you will act as a Brand Ambassador and will be the first point of contact for customers and dealerships in responding to telephone and email queries.
We strive to offer the very best levels of customer service and believe that �what we say and how we say it� leaves a lasting impression with our customers. Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job.
The ideal candidate will be someone who has excellent attention to detail, communicates well verbally and in writing, coupled with an excellent telephone manner.
Essential skills:
� Fluency in written and spoken German
� Fluent English
� Excellent people skills and the ability to develop great relationships with customers and dealerships

We will highly value candidates with:
� Experience in telephone and email based customer service
� A positive attitude towards learning new skills, adapting to change and multi tasking
� Experience of using databases and online systems
Total Reward package includes:
� Basic salary plus with performance related bonus + special bonus if you start before the 12th of December
� Excellent relocation package to assist you in moving to Belfast (includes flight + Up to 2 weeks + hotel accommodation + mobility).
� Continuous paid training on the latest technology
� Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
� Private Pension and Life assurance
� Childcare voucher scheme
� On site canteen
� Discounted SKY TV and local gym membership
� 29 days holiday entitlement + extra entitlements
� Free Parking, close proximity to city centre by bus or train
� Potential for rapid advancement in many fields, and throughout 17 countries!

Mandarin Speaking Head of Employer Business Development

Title: Mandarin Speaking Head of Employer Business Development
Salary: Competitive
Location: Singapore
Languages: English, Mandarin
Posted: 23rd May 2012

About Bloomberg Institute

Bloomberg Institute, the education extension of Bloomberg LP, is in the process of becoming the world's leading financial education, recruitment and training business. Our first product, the BAT, has been taken by more than 35 thousand job candidates in a 15 month period - making it one of the fastest growing standardized tests. Employers are purchasing subscriptions to our Talent Database of tested individuals and are making connections with high-potential talent world-wide.

Qualifications:

- 10+ years of outside sales experience to human resources.
- Self-starter with ability to develop a market from ground floor.
- Handle entire selling process - heavy prospecting, presenting, pushing a sale forward and closing.
- Experience selling in Singapore, Hong Kong, China, Sydney and other large hiring hubs.
- Strong interest in Asian education system.
- Frequent international travel.
- Prior sales management a plus
- Mandarin is a plus

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Japanese Speaking Financial Sales and Analytics Rotational Summer Internship

Title: Japanese Speaking Financial Sales and Analytics Rotational Summer Internship
Salary: Competitive
Location: Japan, Tokyo
Languages: English, Japanese
Posted: 23rd May 2012

The Role:

The Sales and Analytics Departments work closely together to help consult with and sell our clients on the BLOOMBERG TERMINAL service. The summer internship program will be a rotational program between both departments to help you gain exposure on these business areas, expand your knowledge of the financial markets and our analytical solutions, while working on various sales and analytics projects. Each intern will be paired up with a mentor in both departments who will give constant feedback and monitor projects throughout the summer. This internship is geared towards individuals who have a strong interest in the financial markets as well as sales.

Qualifications:

- Fluency in Japanese and English is a must
- Who can start working from late July for 8 weeks
- Degree in Business, Economics, International Relations and Finance are preferred
- Passion for the financial markets
- Ability to work effectively in a team environment
- Excellent written, analytical and communication skills

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Invoicing and Cash Analyst - Italien

Title: Invoicing and Cash Analyst - Italien
Salary: �27 - �30000
Location: Ireland, South-West, Cork, Cork
Languages: English, Italian
Posted: 26th Apr 2012

Job Title: 1 GBS Invoicing & Cash Analyst � International Credit & Collections � 6 month Contract - Italien

Reporting To: Manager International Credit & Collections

Group Overview: Reporting to the Manager of Credit & Collections, the job will involve supporting the management & control of the billing and cash applications for specific EMC�s International Subsidiaries and EMC customers. The position will also involve in assisting driving the collections activity in the Credit & Collections Department. The role will entail development of relationships with key internal stakeholders, to resolve A/R issues in a timely manner, ensuring that EMC AR ledger is maintained with the highest level of integrity and is compliant with all SOX guidelines.

Roles and Responsibilities

� Daily Billing/Invoicing
� Management of collections procedures in support of EMC�s Int�l Cash, Over 60�s and DSO targets.
� Prepare reports to aid management and perform account and customer reconciliations as necessary
� Develop solid relationships with key internal stakeholders, acting as a point of escalation for problem resolution.
� Minimise on account balances, and facilitate dispute resolution, through leverage of professional relationships with EMC partners & customers
� Support projects and tools used by Credit & Collections teams, and where possible, develop process improvements in own area.
� Work with GBS organization and participate in ad hoc assignments in order to support standardised Credit & Collections processes & procedures across regions

Qualifications/Work Experience

� 2 / 3 years experience in a finance/credit/accounts receivable environment.
� Language a preference
� Experience of working with computing and accounting systems.
� Experience of working in a detail environment where accuracy and timeliness are essential.

The Candidate

� Ability to work on own initiative and meet deadlines.
� Have strong analytical, interpersonal and communication skills.
� Works well in a team environment.
� Excellent organisation skills with proven abilities with regard to accuracy and attention to detail.
� Willing to be flexible at peak times (Month/Quarter end).

Japanese Speaking Global Customer Support Representative

Title: Japanese Speaking Global Customer Support Representative
Salary: Negotiable
Location: Japan
Languages: English, Japanese
Posted: 23rd May 2012

The Role

The Global Customer Support Department provides 24/7 support to our clients.
The aim of the department is to provide superior customer service with no wait time. Our model follows the sun so that we always have 2 call centers open at all times providing seamless service. We also provide multi-lingual support to our clients. In the customer support role, you will gain an introduction to our products and services, our clients, as well as insight into the global financial markets. It is a fast-paced environment and requires the ability to multi task. Good communication and problem-solving skills are necessary to be successful in this role.

Duties

- Provide superior customer service to our clients on inbound phone calls.
- Transfer customer calls to appropriate staff.
- Identify, research, and resolve customer issues using proprietary company software.

Qualifications

- Fluency in English and Japanese
- Ability to provide exceptional customer service
- Strong telephone etiquette
- Excellent verbal and written communication skills
- Multi-tasking skills and ability to work well under pressure
- Strong problem solving skills
- Ability to be a team player
- Experience in a call center environment a plus
- Ability to work weekends and holidays

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Accounts Payable

Title: Accounts Payable
Salary: �25-�27K
Location: Ireland, South-West, Cork, City
Languages: English, French, Italian
Posted: 26th Apr 2012

Job Title: GBS (EMEA) Account Payable Analysts

Reporting To: Accounts Payable Supervisor

Group Overview
These positions will form part of the GBS Accounts Payable Group in Cork.
It will be an opportunity for the suitable candidates to acquire experience in the Requistion-to-Cheque Cycle as well as interact with EMEA Finance, EMEA AP and Business Operational people.

The group are responsible for the following overall responsibility:
�Supplier Requisition to Cheque Transaction Processing, involving Multi-Currency Invoice Processing
�Matching to PO/SSP Receipts and Payments, using a high-volume ERP system.
�Supplier Statement Reconciliation and Adherence to Internal Control Process.
�Interaction with Suppliers, Purchasing & Bank Personnel.
�Liaison on a day to day basis with the Operational Business, Purchasing/Receiving, Functional/FP&A and Internal/External Auditor Personnel.
�RTC Process System Enhancements and 6-Sigma / CI Process Improvements

Roles and Responsibilities
These challenging roles will entail assisting in completing all the areas of responsibility listed above.

Qualifications/Work Experience
Experience : 1-3 Years in an AP Transactional / Analytical Role
Qualification: Experience in an analyitical role and undertaking a Professional Qualification would be an advantage but not essential .

The Person
Ideally the candidate should have the following qualities:
oFinancial/Analytical experience
�Experience 1-3 years in an AP Analyst role similar to EMC
�Knowledge of financial and reporting systems (Oracle and or SAP etc)
�Strong system skills ( MS Office )
�Excellent interpersonal skills
�Sense of Urgency / Accountability / Attention to detail
�English fluency is essential and German, French, Italian, Spanish and
Other languages would be an added advantage.

Mandarin Speaking Consumer Reporter

Title: Mandarin Speaking Consumer Reporter
Salary: Competitive
Location: China, Shanghai
Languages: English, Mandarin
Posted: 23rd May 2012

The Role:

Bloomberg seeks a reporter in the Shanghai office to join the Consumer News team, covering a beat that includes retailers, food and beverage makers, fast-moving consumer goods, clothiers and shoemakers, theme parks, gambling and the tobacco industry. Knowledge of the industry as well as China's economy and financial markets is essential. A minimum of three years of business reporting at a major media outlet is preferred. Proficiency in English and Mandarin is required.

The reporter will break news on issues such as acquisitions, company strategies and plans including stock offerings and capital spending. He or she will also write features that will include in-depth articles on broad themes and profiles of newsmakers. Necessary skills include the ability to write clearly and concisely under deadline pressure while being able to step back and see the bigger picture and do same-day analysis of breaking news. The ability to work calmly in a high pressure environment and to cooperate with colleagues in China and abroad is a requirement.

Qualifications:

- A Bachelor's degree or equivalent experience
- Journalism experience is essential
- 3 years or more experience in business reporting at a major media outlet
- Knowledge of the industry as well as China's economy and financial markets
- Experience of working in a real-time news environment is a plus
- Ability to write quickly and concisely under deadline pressure
- Fluency in English is essential
- Proficiency in Mandarin is preferred

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

F&A Team Lead with French

Title: F&A Team Lead with French
Salary: Competitive
Location: Poland, ?ódzkie, ?ódz
Languages: English, French
Posted: 14th May 2012

Infosys BPO Poland is one of the biggest players in the outsourcing market, offering advanced and innovative services to its clients worldwide in the field of Finance and Accounting, Purchasing, IT and Consultancy. We are among the largest employers in the Łódź region and employ over 1200 specialists that provide services to clients in 27 countries.

Currently we are looking for the candidate to the position of:
F&A Team Lead with French

Key responsibilities:
- Managing the performance of the team, ensuring that the service levels are met
- Setting, managing and achieving strategic goals for the team
- Monitoring risk of service provided and ensuring implementation of mitigation measures
- Coaching, mentoring and developing team members
- Providing operational support to team members
- Handling client communication and escalations
- Coordination and implementation of tools in the team
- Ensuring a correctness of procedures and internal control function

Requirements:
- Very good command of English (written and spoken) and French
- Min 2 years of experience on similar position, preferably in BPO/SSC area
- Experience in relations with Clients
- Excellent F&A process understanding & knowledge
- Knowledge of SAP environment
- Very good knowledge of MS Office,
- Excellent communication & interpersonal skills
- Leadership skills
- Stress resistance
- Drive for results
- Willing to work in fast moving environment
- Willing to work with different nationalities

We offer to the candidates:
- Career in the multinational company
- Unique opportunity to take part in international projects and gain experience with various businesses
- External and internal trainings programme
- Salary adequate to your competencies
- Set of social packages to choose from

If you are interested in our offer, would like to start your professional career in Infosys BPO Poland, please do not hesitate to send us your resume today

Claims Officer - German

Title: Claims Officer - German
Salary: Not Disclosed
Location: Ireland, Dublin Region, Dublin, Dublin 12
Languages: English, German, Korean
Posted: 23rd May 2012

Claims Officer ? German
Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs over 600 employees in 16 countries.

Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
Key Responsibilities

Adjudicate and process Claims within the agreed company SLA - clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target
Use AWC?s client database, Gulliver, accurately and effectively to ensure reports generated give a true reflection of the department?s workload, which consequently facilitates effective target planning
Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided
In line with the company?s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims
Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction
Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills
This role involves shift work
Other Ad hoc duties as required

Experience Required

Previous experience in a customer focused role, in a an administrative capacity
Experience working in pressurised environment with tight deadlines
Fluency in English and German is essential to this role
Behavioural Competencies

Customer focused

Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Ability to work under pressure
Results driven and solution oriented

Technical Competencies

Strong Knowledge of Microsoft Office (Excel, Word)

Starting Salary ?25,000 per annum rising to ?36,000 reflective of length of service
Once employed by Allianz Worldwide Care; we feel that the contribution of our officers increases considerably with service and we think it is only fair to recognise this within our salary scales. Therefore, we commence salary increases for Officers following 18 months service with increases continuing to apply for up to 5 years service as follows: 18 months service ?2,000, 2.5 years service ?3,000, 3.5 years service ?3,000, 5 years service ?3000.
To learn more about us please visit
www.allianzworldwidecare.com/movie

We are an equal opportunities employer

Claims Officer - French & Arabic

Title: Claims Officer - French & Arabic
Salary: Not Disclosed
Location: Ireland, Dublin Region, Dublin
Languages: Arabic, English, French
Posted: 23rd May 2012

Claims Officer - Arabic & French
Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 600 staff.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
Key Responsibilities

Adjudicate and process Claims within the agreed company SLA - clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target
Use AWC?s client database, Gulliver, accurately and effectively to ensure reports generated give a true reflection of the department?s workload, which consequently facilitates effective target planning
Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided
In line with the company?s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims
Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction
Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills
Other Ad hoc duties as required
Experience Required

Experience Required

Previous experience in a customer focused role, in a an administrative capacity
Experience working in pressurised environment with tight deadlines
Fluency in English Arabic and French is essential to this role

Behavioural Competencies

Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Ability to work under pressure
Results driven and solution oriented

Once employed by Allianz Worldwide Care; we feel that the contribution of our officers increases considerably with service and we think it is only fair to recognise this within our salary scales. Therefore, we commence salary increases for Officers following 18 months service with increases continuing to apply for up to 5 years service as follows: 18 months service ?2,000, 2.5 years service ?3,000, 3.5 years service ?3,000, 5 years service ?3000.
To learn more about us please visit
www.allianzworldwidecare.com/movie
Allianz Worldwide Care is an Equal Opportunities Employer

Helpline Officer - French

Title: Helpline Officer - French
Salary: Not Disclosed
Location: Ireland, Dublin Region, Dublin
Languages: English, Portuguese, Spanish
Posted: 23rd May 2012

Helpline Officer - French
The Helpline Officer must anticipate and meet the needs of our external clients worldwide, including Expatriates, Brokers and Medical Providers as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvements.

Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs over 600 employees in 16 countries.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Key Responsibilities

Commit to the department's service standards, including a 24 hours turnaround for all written communication and a target call abandon rate of 2%
Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
Work within our rotating shift patterns ? including night shifts and weekend work. Helpline employees receive a 30% shift allowance in addition to the base salary

Experience Required

Experience in a customer focused role , in a an administrative capacity
Previous experience in call centre environment would be beneficial
Experience working in pressurized environment with tight deadlines
Strong Knowledge of Microsoft Office ( Excel, Word)

Essential Requirements

Applicants must be flexible to work within our rotating shift patterns
Valid EU work permit with the ability to work full time year round
Fluency in English and French

Behavioural Competencies

Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Ability to work under pressure
Results driven and solution oriented

Technical Competencies

Strong Knowledge of Microsoft Office ( Excel, Word)

Starting Salary ?25,000 per annum rising to ?36,000 reflective of length of service. An additional 30% shift allowance also applies for this role. Once employed by Allianz Worldwide Care; we feel that the contribution of our officers increases considerably with service and we think it is only fair to recognise this within our salary scales. Therefore, we commence salary increases for Officers following 18 months service with increases continuing to apply for up to 5 years service as follows: 18 months service ?2,000, 2.5 years service ?3,000, 3.5 years service ?3,000, 5 years service ?3000.

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies.

To learn more about us please visit

www.allianzworldwidecare.com/movie

Allianz Worldwide Care is an Equal Opportunities Employer

Japanese Speaking Financial Product Sales &Analytics Program

Title: Japanese Speaking Financial Product Sales &Analytics Program
Salary: Excellent
Location: Japan, Tokyo
Languages: English, Japanese
Posted: 23rd May 2012

The Role:

We are looking for highly motivated individuals with a strong passion for current events, finance and sales who have demonstrated critical thinking and communication skills to join our training program.

Your career will begin in our Analytics department, where you will receive comprehensive training on our products and services, our clients, as well as insight into the global financial markets. By consulting our clients on their questions and unique financial needs, assisting with their use of the Bloomberg Professional® Service, and demonstrating the advantage our products can give them, you will develop the knowledge and skills needed to progress in your career at Bloomberg.

While in Analytics, you will specialize in one of the following market sectors: Fixed Income, Equities, or Foreign Exchange (FX) and/or Commodities and set the foundation for further career opportunities. Your career path may include, but is not limited to advanced specialties, leadership roles or positions within our Sales department. You will gain the opportunity to build relationships, support and sell the suite of market leading solutions we provide to our high-level clients.

Enjoy the challenges and rewards of a career at Bloomberg.

Qualifications:

-Be able to speak AND write/read English and Japanese
-Bachelors Degree required with stated academic achievement
-Coursework in: Finance, Economics and/or Business is a plus but all majors welcome
-Prior experience with use of the Bloomberg Terminal is a plus
-Strong interest in the financial markets
-Desire and flexibility to learn and grow in a fast-paced environment
-Excellent verbal and written communication skills
-Multi-tasking skills
-Ability to work well under pressure
-Strong critical thinking and problem solving skills
-Team player
-Interest in technology is a plus
-Strong presentation skills
-Strong MS Excel skills
-Minimum required GPA: 3.0
-Recommended GPA: 3.3

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Portuguese Speaking Economy or Government Reporter

Title: Portuguese Speaking Economy or Government Reporter
Salary: Excellent
Location: Brazil, Sao Paulo
Languages: English, Portuguese
Posted: 23rd May 2012

The Role:

Bloomberg News is seeking an experienced Economy Reporter in our Brasilia office to join our expanding team in Brazil. The successful candidate will cover the economy, government and central bank policy under real-time deadline pressure. The reporter must also propose and write agenda-setting stories that explain and illustrate the Brazilian economic situation to a global audience.

Candidates must have an understanding of economic and political issues and their relevance to corporate developments and markets. Responsibilities include attending press briefings and evening events, monitoring other media, and writing news summaries. A minimum of three years of journalism experience and experience covering Brazil's economy is essential.

Qualifications:

- Bachelor's degree or equivalent experience
- Minimum of three years of journalism experience
- Prior experience covering Brazil¿s economy
- Experience working in a real-time news environment
- Ability to write quickly and concisely in English under deadline pressure
- Fluency in Portuguese and in English is essential

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Mandarin Speaking First Word Reporter

Title: Mandarin Speaking First Word Reporter
Salary: Excellent
Location: China, Beijing
Languages: English, Mandarin
Posted: 23rd May 2012

The Role:

Bloomberg News is seeking an Associate Analyst/Reporter in our Beijing office for our Chinese News business.The person in this role will be responsible for providing on-the-spot, concise written reports on breaking mergers and acquisitions, IPOs, earnings, and other corporate events.

Reporters responding to this ad should have a minimum of five years of journalism experience and experience covering companies and/or finance in a real-time news environment. Associate analysts should have the ability and industry-specific knowledge to immediately discern actionable information from breaking news and have strong writing skills.

Qualifications:

- Bachelor's degree or equivalent experience
- Knowledge of the economy, financial markets, and business
- Business reporting and/or writing experience
- Team Player
- Fluency in English and Mandarin Language skills a must

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

German Speaking Speed Desk Editor

Title: German Speaking Speed Desk Editor
Salary: Competitive
Location: Germany, Hessen, Wiesbaden, Frankfurt
Languages: English, German
Posted: 23rd May 2012

Job Content: Bloomberg German Speed Desk Editors send out the first headlines to investors and media and need to be fast and detail-oriented, knowing which salient information to transmit under real-time pressure. The editors coordinate with teams across the world to provide German-speaking clients the fastest, most accurate and important business and economic news from around the world.

Editors must have extensive knowledge of business, equities and economic news on a global, European and German level, preferably gained from working as a journalist and editor. They must be able to translate from English to German from Bloomberg News articles, from press releases and from government documents instantly and in a journalistic style. Editors need to be familiar with publicly traded companies in Germany, the Bundesbank, the ECB and other economic and political institutions.

Job requirements:

- Journalism experience is preferred
- Experience of working in a real-time news environment is desirable
- Ability to write quickly and concisely under deadline pressure
- A bachelor's degree or equivalent work experience is desirable

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

French Speaking Global Technical Support Representative

Title: French Speaking Global Technical Support Representative
Salary: Competitive + Benefits
Location: United Kingdom, London, Central London
Languages: English, French
Posted: 23rd May 2012

The Role

Make the most of your IT knowledge in one of the most global and progressive financial environments in the world. Solve issues in areas including Software, Hardware, Biometric Security, Networking and much more, and provide our clients from around the world with the best customer service available. Global Technical Support will give you a chance to use your communication and organizational skills while working with the most powerful tool in the financial industry today.

By solving customers' hardware, software, and networking problems, showing them how they can maximize the benefits from their Bloomberg platforms, and providing outstanding service, you'll be given the opportunity to gain invaluable technical and customer service experience as well as to liaise closely with other departments to generate new ideas, explore new developments, and investigate complex issues. Bloomberg Global Technical Support is an exciting role that offers endless opportunities for individuals that are driven, highly-motivated, and eager to learn.

Responsibilities:

- Day to day support of all our customers in global locations.
- Telephone and remote support of our global customers.
- Knowledge share and updates amongst the team to ensure all team members have the latest information on all ongoing issues

Requirements:

- Business level fluency in English and French
- Experience working in a helpdesk environment
- Proven experience of solving technical issues
- Excellent listening, problem solving and analytical skills
- Outstanding communication skills with the ability to remain calm under pressure and work in a concise, clear and focused manner
- General understanding of IT products and principles

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Bloomberg Quantitative Researcher

Title: Bloomberg Quantitative Researcher
Salary: Negotiable
Location: United States of America, New York, New York, 10022
Languages: English
Posted: 23rd May 2012

The Role

The Quantitative Researcher will report to Bruno Dupire and will be responsible for innovative research across many disciplines including, derivatives, electronic trading, asset allocation, forecasting methods, and visualization tools. The individual will focus heavily on financial modeling and prototyping.

Qualifications:

-Strong knowledge of derivatives and statistics
-Strong knowledge of stochastic calculus and numerical methods
-Experience with Matlab Programming
-A Masters in a quantitative field; A PhD is preferred

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Claims Officer - Health Insurance (Brussels)

Title: Claims Officer - Health Insurance (Brussels)
Salary: Not Disclosed
Location: Ireland, Dublin Region, Dublin, Brussels
Languages: English, Dutch, French, German
Posted: 23rd May 2012

Claims Officers - Health Insurance

Due to increased work volumes we are opening a Branch Office in Brussels and we are seeking energetic, customer focused individuals to join our award winning team.

Allianz Worldwide Care
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries.
Head quartered in Dublin, Ireland Allianz Worldwide Care employs 600 staff across the globe. Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
Fluency in English with one or more of the following: French or Dutch or German
Main Tasks

Adjudicate and process Claims within the agreed company SLA, in accordance with policy benefits to facilitate the company achieving its loss ratio target.
Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
In line with the company?s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims.
Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction.

Expereince Required

1 - 2 years experience in a customer focused environment, ideally in an administrative role.
Knowledge & experience of the Life, Accident & Sickness Insurance an advantage.
Medical Insurance Industry Knowledge an advantage
Fluency in English with one or more of the following: French or Dutch or German
Proficiency in MS Office
Highly customer-focused individual with strong interpersonal and communicative skills
Team player
Ability to work under pressure and to meet tight deadlines and service standards

In return expect the security of a world leader in financial services together with a competitive compensation and benefits package.
To learn more about us please visit
www.allianzworldwidecare.com/movie

Online Marketing Associate � Indonesian

Title: Online Marketing Associate � Indonesian
Salary: Competitive
Location: Thailand
Languages: English, Indonesian
Posted: 11th May 2012

The Online Marketing Associate will be required to take ownership of the translation and localization of website content in their language. In addition they will work on targeted strategies to increase Agoda�s brand visibility in their target market. Over time, the successful Online Marketing Specialist will assume a greater of level of responsibility for their website, including making recommendations for the overall look and feel of their product, and will also take on more accountability for the results.

Roles & Responsibilities

- Look after the translation/localization of website content
- Conduct marketing activities to increase the visibility of Agoda within their target market
- Translate/edit English content (including hotel descriptions, site updates, press releases, travel articles, promotional emails and newsletters)
- Publish the translations on the website
- Review/QA site for errors, inconsistencies and localization issues
- Assist with inter department requests
- Research and identify partnership opportunities
- Distribution of Agoda articles and Press Releases
- Report on referrals, mentions and links for Agoda sites
- Monitor site performance on search engines
- Submit and tag Agoda releases in social bookmarking sites
- Monitor local language forums/blogs for Agoda mentions

Required Skills

- Bachelor�s degree
- Good English skills
- Good internet knowledge and comfortable with online research
- Strong organizational and time management skills
- Able to work to deadlines in a fast paced environment

Spanish Speaking Energy and Commodities Reporter

Title: Spanish Speaking Energy and Commodities Reporter
Salary: Competitive
Location: Argentina, Buenos Aires
Languages: English, Spanish
Posted: 23rd May 2012

The Role:

Bloomberg News seeks an experienced reporter for its Buenos Aires office to cover Argentina's commodities markets. The ideal candidate will demonstrate a proven ability to break news on commodities companies and energy markets, have written in-depth features on the subject, and be a self-starter who can perform to the highest standards without close supervision. Knowledge of debt markets is a plus.

Candidates should be able to write quickly and concisely under tight deadline pressure and be enthusiastic about working in a team environment. A minimum of three to five years of business journalism experience is preferred. The person in this role must be fluent in both English and Spanish. All candidates should attach clips showing energy or commodities-related subject matter if possible.

Qualifications:

-Experience working in a real-time news environment
-Prior experience breaking news in the commodities and energy markets
-Ability to write quickly and concisely under deadline pressure
-Minimum of three to five years of business journalism experience is preferred
-Fluent in English and Spanish

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Account Management Specialist (French)

Title: Account Management Specialist (French)
Salary: Attractive
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, French
Posted: 2nd May 2012

Overview:

The Personal Account Manager position is a fundamental component of the eBay French Account Management team, serving as a primary contact for a portfolio of large and strategically important PowerSellers in France.

You will work in a business development environment in both a proactive and reactive capacity, supporting the French market. You will support your accounts in all of their day-to-day queries as well as proactively calling your accounts for the purpose of developing their business further. You will help identify key selling barriers as well as offer recommendations on best practice. You will educate sellers on site policies as well as all site aspects that affect their business. You will provide seller feedback on emerging issues, including identification of trends and actionable barriers to seller growth to your Supervisor and the Business Unit. You will promote and encourage feature and tool adoption best suited for high volume sellers on eBay.

Responsibilities:

- The Personal Account Manager has responsibility to provide a single point of contact for all operational related issues associated with the assigned portfolio of PowerSellers, ensuring that issues are resolved promptly
- Analyze and understand the client and their business, including future business direction
- Perform proactive management and interaction with all accounts within the assigned portfolio
- Develop strategies to deliver on revenue and other KPIs
- Outbound calling to customers on general needs assessment and feature/policy education
- Position has responsibility for the contractual health and well-being of portfolio, including retention of the account base
- Document all communication with accounts accurately and in a timely manner via system tools
- Provide key insight to management team by summarizing merchant segment impacts from product enhancements and system problems
- Prepare and delivers quarterly performance summaries on assigned clients to both internal (eBay) and client executive management team
- Develop business plans and KPI performance scorecards

Requirements:

- 2-3 years related professional account management experience in the Home & Garden or Car Parts & Accessories verticals, in the Retail or Online sectors
- Direct experience in up-selling, cross-selling and consulting services
- Previous experience in analysing data, trends and client information to identify product or service cross-sale opportunities, prepare reporting or make product or service recommendations
- Direct experience in meeting or exceeding a financial target via cross-selling of products or services to an existing client base
- Capacity to develop a clear understanding of strategic vision and translate into solutions and results
- Excellent organizational, communication, influencing & problem-solution skills
- Excellent numerical skills
- Quality and detailed oriented with the ability to understand the level of detail appropriate for the situation
- Must be able to work independently and travel as needed to client sites
- Well-developed sense of urgency and follow through
- Ability to develop and implement creative solutions and influence others in their adoption
- Demonstrated excellence in customer service and account management
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Fluent French and English (spoken & written)

PPC (SEM) Specialist - Hungary

Title: PPC (SEM) Specialist - Hungary
Salary: Competitive
Location: Hungary, Pest
Languages: English, Hungarian
Posted: 11th May 2012

The PPC (SEM) Specialist will be responsible for driving improvements in the PPC campaigns by doing analysis, testing new features and strategies and leading the implementation.

Reporting to the PPC Manager the PPC (SEM) Specialist will work with the rest of the PPC team in order to understand the different particularities for every market and every Search Engine.

The improvement in the KPI�s results will guide the PPC (SEM) Specialist actions.

Required Skills:

* Be accountable to reach targets related to KPI�s improvement.
* Must be organized with the ability to work on and manage multiple projects within tight time lines
* Works well in a fast paced team environment
* Must have stategic thinking with focus
* Ability to see how things are connected and to treat separately non-connected issues.
* Attention to detail and a commitment to data integrity
* Very good analytical skills
* Proficiency in advanced Excel
* Excellent verbal and written communication skills in English
* Preferably be Google Adwords Certified

Required Experiences:

* At least 2 years of PPC experience, directly managing campaigns (at least in Google Adwords
* Demonstrated ability to manage projects and processes independently
* Demonstrated proactive and solutions-oriented approach towards business problems and process improvements

Customer Support Specialist - Turkish

Title: Customer Support Specialist - Turkish
Salary: Competitive
Location: Hungary, Pest, Budapest
Languages: English, Turkish
Posted: 14th May 2012

* Provide world class customer service and offer solutions to our guests during and after their travels
* Communicate effectively with our customers and suppliers via our primary communication channels
o Inbound / Outbound
o Email
* Share a positive attitude with fellow colleagues, up and down the organizational chart
* Have the ability to work within a shift based working schedule
* Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors
* Be a quick learner with attention to detail

Required Skills :

* Must be fluent in both Turkish and English
* Have a willingness to learn about the travel industry
* While we prefer a candidate with a degree, it�s not a requirement. Just be a good communicator
* Must be able to type approximately 35 words per minute (French and English)
* Internet savvy
* Fresh graduates are welcome
* Must be flexible to accommodate shift work such as morning, afternoon and weekend shifts

Customer Solutions Agent - Fraud (languages essential)

Title: Customer Solutions Agent - Fraud (languages essential)
Salary: Attractive
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, German, Spanish
Posted: 2nd May 2012

Responsibilities:

- Supporting the daily needs of our members on a wide variety of queries, ensuring their resolution & satisfaction
- Working with members in overcoming challenges they may face in their on site activity
- Having a thorough understanding of customer priorities, and identifying key improvement areas
- Providing feedback on emerging issues on the site

Requirements:

- Ensuring that we provide the safest, cleanest site possible for our members
- Provide Best Customer Service, understanding our customer needs & acting with the customer in mind
- Flexible and adaptable with a positive attitude to work
- Develops effective working relationships with peers and superiors
- Works as a team to ensure the eBay site is safe and clean
- Log information accurately
- Achieve quality & metric driven targets as set out by Supervisor
- Independently use all channels to stay informed with regards to department specific knowledge
- Maintain open communication with team Supervisor and Manager
- Continually display initiative to take on additional responsibilities towards professional growth
- Must have fluent English plus at least one of the following languages: Spanish, Dutch, German or Italian both written and oral

Contact Center / Operations Manager - Budapest

Title: Contact Center / Operations Manager - Budapest
Salary: Competitive
Location: Hungary, Pest, Budapest
Languages: English, Hungarian
Posted: 14th May 2012

* Manage all facets of Contact Center Operations for one of the fastest growing On Line Travel Agencies in the world.
* Familiarity with Contact Center management methodologies including people, process and KPI management.
* Familiarity with Avaya technology.
* Familiarity with local HR, payroll and legal practices relative to the Contact Center market in Hungary.
* Being a good people person. Being able to work with different cultures, ethnicities across multiple time zones.
* Passionate about travel.
* Leadership.
* Implement contact center best practices to a new and growing operation.

Required Skills:
* Minimum 2 years experience in Travel Operations / Contact Center Management
* University Degree
* Command of the English language (written & spoken). Second language a plus.
* Clear communication skills.
* Internet savvy, Computer skills (Microsoft Office)

German Speaking Headline Editor

Title: German Speaking Headline Editor
Salary: Competitive
Location: Germany, Hessen, Frankfurt
Languages: English, German
Posted: 23rd May 2012

Bloomberg German Speed Desk is seeking a headlines editor for its speed desk team in Germany. Speed editors send out the first news headlines to investors and media and need to be fast and detail-oriented, knowing which relevant information to transmit under real-time pressure. The successful applicant will have a good understanding of topics ranging from company earnings, economic news, statistics, debt markets, stock market reports, merger and acquisition news to politics. She or he will be comfortable with sending fast, accurate headlines on breaking news.

Responsibilities also include liaising with colleagues on the speed desk and with other teams, writing brief reports of breaking news, monitoring competitors as well as effective planning and accurate preparation.

Requirements:

- Experience of working to short deadlines in a busy environment is essential.
- Financial or business journalism experience is desirable.
- Experience of working in a real-time news environment is desirable.
- Ability to write quickly and concisely under deadline pressure.
- Fluency in English and German is essential.
- A relevant bachelor's degree or equivalent work experience is desirable.
- Speed desk editors need to be familiar with publicly traded companies in Germany, the Bundesbank, the ECB and other economic and political institutions.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Spanish Speaking Economic Statistics and Commodities Analyst

Title: Spanish Speaking Economic Statistics and Commodities Analyst
Salary: Competitive
Location: United States of America, Mexico
Languages: English, Spanish
Posted: 23rd May 2012

The Role:
The Latin America Global Data team is looking for a highly motivated and energetic person to join our Economic Statistics & Commodities team in Mexico City. As a member of this team you will be responsible for the sourcing, integration and support of key Macroeconomic and commodities data for Latin America.

You will have intensive interaction with Sales, News and Business areas to support and develop the product. You will also develop relationships with numerous sources, from governments to Central Banks to ensure the accuracy and timely collation of this information whilst liaising with internal departments to ensure the maintenance and development both products.

Responsibilities:

- Sourcing and qualifying relevant macroeconomic and energy/commodities data
- Updating and processing data onto the Bloomberg database in a timely manner
- Maintaining and enhancing the existing database
- Responding to client queries regarding the data within assigned markets
- Liaising with stakeholders to develop & deliver projects and initiatives

Requirements:

- Bachelors degree in Business, Finance and/or Accounting or equivalent work experience
- Keen interest in financial markets (though experience or finance qualification not required)
- Understanding of macroeconomics
- Excellent communication and customer service skills
- Experience of processing data is desirable
- Proactive self starter
- Ability to multi task
- Fluency in Spanish

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Japanese Speaking Finance Administration Summer Internship

Title: Japanese Speaking Finance Administration Summer Internship
Salary: Competitive
Location: Japan, Tokyo
Languages: English, Japanese
Posted: 23rd May 2012

The Role

Bloomberg is looking for energetic interns to work in our Accounting department, including the Customer Financial Services, Accounts Payable and Cash Application groups. In this role you will work on special projects such as vendor management, withholding tax processes, and internal performance measurement. Further, you will assist in accounting-related customer service inquiries and help troubleshoot issues across departments such as Purchasing, Sales and Contracts/Exchanges. The ideal candidate will be detailed-oriented with excellent customer service, written and oral skills.

Qualifications

- Degree in Accounting or related disciplines preferred
- Proficiency in Excel and Word
- Ability to multi-task and meet deadlines
- Numerical aptitude is necessary
- Fluency in English, Japanese is required

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Japanese Speaking Speed Desk Editor

Title: Japanese Speaking Speed Desk Editor
Salary: Competitive
Location: Japan, Tokyo
Languages: English, Japanese
Posted: 23rd May 2012

The Role:

Bloomberg is seeking a Speed Desk Editor in its Tokyo office. The Speed Desk produces breaking news stories on business and general-interest topics, ranging from company earnings, stock market reports, merger and acquisition news and politics to natural disasters and strikes. The successful candidate will be able to meet real-time deadlines, to quickly read through breaking news releases to find financial details and immediately transform them into real-time headlines for clients.

Knowledge of the economy, financial markets and business is essential. Superior news judgment, solid math skills and attention to detail are essential to this role. The editor will work within a high-pressure team environment, in which the delay of a second or less can spell the difference between a win and a loss.

Qualifications:

- Bachelor's degree or equivalent work experience is required
- Experience working in a real-time news environment
- Knowledge of the economy, financial markets and business
- Superior math skills
- Attention to detail
- Fluency in English and Japanese is essential

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Arabic Speaking Speed Desk Reporter

Title: Arabic Speaking Speed Desk Reporter
Salary: Competitive
Location: Saudi Arabia
Languages: Arabic, English
Posted: 23rd May 2012

Bloomberg News is seeking a reporter for its Riyadh bureau. The successful applicant will be able to meet real-time deadlines and write breaking news stories on business and general-interest topics, ranging from company earnings, stock market reports, merger and acquisition news.

Responsibilities also include attending conferences, monitoring other media and writing news summaries and feature stories.

Qualifications:

- A bachelor's degree or equivalent work experience
- Journalism experience is required
- Experience of working in a real-time news environment is desirable
- Fluency in English and Arabic is essential

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Enterprise Account Manager (Italian)

Title: Enterprise Account Manager (Italian)
Salary: Attractive
Location: Ireland, Dublin Region, Dublin, Dublin 15
Languages: English, Italian
Posted: 2nd May 2012

Overview:

The Enterprise Account Manager position is a fundamental component of the eBay Customer Support team, serving as a primary contact for a portfolio of large and strategically important merchant clients in Europe.

The role provides account management support in two capacities: as a primary contact for an assigned portfolio of 10-20 large merchants and as a member of a team of service professionals that is providing support as needed to the team's account assignments. The sellers operate in the Fashion, Consumer Electronics and Autoparts & Accessories markets.

The Enterprise Account Manager is the day-to-day point of contact with responsibilities at an operational level. Reporting directly to the Enterprise Account Management Manager, the accountabilities assigned to the incumbent are both individual and shared. The strategic direction of an account will be determined by the Business Development Manager who serves as the account lead and with whom the Enterprise Account Manager will work closely.

Responsibilities:

- Provide sales support as needed for Enterprise Sales Team by representing the eBay operational structure, business unit processes and procedures
- Perform operational due diligence on the merchant client during the sales phase to identify issues or process modifications required. Document Statement of Work for agreed operational support during client contract life
- Provide proactive management of assigned accounts. Outbound calling activities to provide operational information, product support, feature education and product needs assessment should consume as much as 80 per cent of daily activities
- Together with the BDM the EAM will implement the Quarterly Seller Trade Plan by using the marketing tools that are at the Account Managers disposal
- Through rigorous and targeted inventory management identify products that will drive demand of seller's inventory on eBay
- The EAM will be responsible for achieving and exceeding pre-set quarterly sales and growth targets for their assigned portfolio of accounts
- Establish effective working relationships with other managers and product leads within the organization to ensure excellent information flow and feedback on our process, policy and product changes that will affect the Enterprise segment
- Document all communication with accounts, accurately and in a timely manner. Ensure that this communication is being shared with all appropriate internal departments and management
- Analyze and understand the client and their business, including future business direction

Requirements:

- Fluent Italian and English is essential
- BA or equivalent qualification
- 5+ years related professional account management experience in the Retail or Online sectors
- Direct experience in up selling, cross selling and consulting services
- Experience in analyzing data, trends and client information to identify product or service cross-sale opportunities, prepare reporting or make product or service recommendations
- Direct experience in meeting or exceeding demanding sales/growth targets for an existing client base within a large enterprise environment
- Capacity to develop a clear understanding of strategic vision and translate into solutions and results
- Excellent organizational, communication, influencing & problem-solution skills
- Quality and detail oriented with the ability to understand the level of detail appropriate for the situation
- Ability to develop and maintain professional working relationship
- Must be able to work independently and travel as needed to client sites
- Well-developed sense of urgency and follow through

Claims Officer - French

Title: Claims Officer - French
Salary: Not Disclosed
Location: Ireland, Dublin Region, Dublin, Dublin 12
Languages: English, French
Posted: 23rd May 2012

                                                                                    Claims Officer - French
Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs over 600 employees in 16 countries.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
Key Responsibilities

Adjudicate and process Claims within the agreed company SLA - clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target
Use AWC?s client database, Gulliver, accurately and effectively to ensure reports generated give a true reflection of the department?s workload, which consequently facilitates effective target planning
Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided.
In line with the company?s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims
Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction
Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills
This role involves shift work
Other Ad hoc duties as required

Experience Required

Previous experience in a customer focused role, in a an administrative capacity
Experience working in pressurised environment with tight deadlines
Fluency in English and French is essential to this role

Behavioural Competencies

Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Ability to work under pressure
Results driven and solution oriented

Technical Competencies

Strong Knowledge of Microsoft Office (Excel, Word)

Starting Salary ?25,000 per annum rising to ?36,000 reflective of length of service
Once employed by Allianz Worldwide Care; we feel that the contribution of our officers increases considerably with service and we think it is only fair to recognise this within our salary scales. Therefore, we commence salary increases for Officers following 18 months service with increases continuing to apply for up to 5 years service as follows: 18 months service ?2,000, 2.5 years service ?3,000, 3.5 years service ?3,000, 5 years service ?3000.

                                                                             To learn more about us please visit
                                                                               www.allianzworldwidecare.com/movie
  &nbs

Deal Booking Analyst - APAC - Cork Based

Title: Deal Booking Analyst - APAC - Cork Based
Salary: Negotiable
Location: Ireland, South-West, Cork, Cork
Languages: English, Cantonese, Japanese
Posted: 11th May 2012

VMware (NYSE:VMW), the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. VMware�s approach accelerates the transition to cloud computing while preserving existing investments and improving security and control. With more than 300,000 customers and 25,000 partners, VMware solutions help organizations of all sizes lower costs, increase business agility and ensure freedom of choice.

Job Description:
Here at VMware, the APAC Booking Analyst in Deal Desk Operations is part of a dynamic team, chartered with providing mission critical support in the areas of pricing, licensing, contract structure, business approvals, and training.

Responsibilities of the Analyst include, but are not limited to:
� Responsible for reviewing legal contracts, purchase orders, ELA models, approvals and ensuring data accuracy as part of building a booking pack for ELA transactions in accordance with procedural guidelines.
� Work with teammates and management to identify process improvement and/or sales training opportunities. Develop & deliver sales enablement tools (e.g. Product & Pricing FAQ�s, Sales Approval templates, etc.).
� Ensure compliance with published sales and business approval policies.
� Provide any additional support to the APAC Dealdesk Analyst through time zone coverage.
� Report order count, monitor and maintain any pending order reports.
� Ability to prioritize allocation of workload and keep up to date with procedural & programmatic changes that are communicated.
� Develop and maintain effective relationships with internal and external customers in order to manage information and the timely resolution of issues.
� Demonstrate a familiarity and/or ability to adapt to systems & such as Oracle Applications, Microsoft Packages and web based systems.
� Deliver on ad-hoc assignments as business requires.
� Strive to meet or beat published service level agreements.

Skills and Experience Requirements:
� 2+ years previous Software Industry, Deal Desk, Finance, Operations or pricing experience preferred.
� Primary degree in commerce, business studies or equivalent.
� Must be a self-starter, highly analytical, with sound decision-making skills.
� Ability to multitask and prioritize at times of high volume e.g. Quarter-End.
� Strong communication and interpersonal skills; must be able to work well with sales as well as internal departments such as operations, finance and legal.
� Intermediate MS Excel skills required (macros and pivot tables preferred).
� Fluency in English essential, additional Asian language an advantage.
� Capability to work outside office hours as per business requirements.

Before you join, VMware will require you to go through a pre-employment screening process. This means that we will want to verify your details and the information you have given us to ensure your suitability for a certain role considering its nature, seniority and other relevant factors.

Licensing Specialist (German)

Title: Licensing Specialist (German)
Salary: �25-�27K
Location: Ireland, South-West, Cork, Cork
Languages: English, German
Posted: 26th Apr 2012

Job Title: Licensing Specialist

GENERAL SUMMARY
Ensures knowledge of all the products and works on transactions, such as activations, disabling, etc. under supervision. Has a strong background in customer service. Works with support sales to confirm eligibility for customer upgrades. Provides communication conduit for non-standard activities, following through as appropriate for the customer (internal/external). Utilizes the licensing tools, systems generators, processes and procedures for day to day roles and responsibilities. Follows and adheres to policies, procedures and standards relating to license management.

PRINCIPAL DUTIES AND RESPONSIBILITIES
� Perform basic licensing transactions: activations, rehost, partial rehosts, disabling of products.
� Assists customers in locating licenses or regenerating licenses.
� Attends training courses, seminars, and workshops to refresh and constantly improve skill set.
� Maintains good internal and external customer relationships.
� Works under normal supervision. Follows established directions. Work is reviewed for accuracy and overall adequacy.
� Contributes to the fulfilment of projects and organizational objectives.
� Primary intra-organizational with occasional inter-organizational and external customer

SKILLS
� Ability to work in a high-pressure environment.
� Ability to work in a team environment.
� Basic computer skills.
� Communication skills.
� Customer focused.
� Customer Service skill.

REQUIREMENTS
� Fluency in a second European language is preferred but not essential

Education Required: 3rd Level Degree
Experience Required: 2-3 Years

Japanese Speaking Ad Sales - Businessweek

Title: Japanese Speaking Ad Sales - Businessweek
Salary: Negotiable
Location: Japan
Languages: English, Japanese
Posted: 23rd May 2012

The Role

Bloomberg Businessweek's Advertising Sales team is responsible for generating advertising revenue for all Bloomberg Businessweek properties including print, digital, iPad and custom content. Additionally, we work cross-functionally with Bloomberg Multimedia in the development of large integrated advertising and marketing programs that maximize revenue for all Bloomberg media properties and return on investment for our clients.

Qualifications

- Bachelor's degree or equivalent experience
- 5+ years sales experience. Previous print/digital ad sales experience is strongly preferred
- Thorough knowledge of MS Office, specifically Excel & PowerPoint
- Strong organizational and administrative skills
- Excellent oral and written communication skills
- Ability to multi-task and meet project deadlines
- Ability to work in a fast paced, team environment
- Able to demonstrate initiative, resourcefulness and an ability to manage multiple assignments under various deadlines
- A strong track record of new business development at the client level
- Experience in putting together creative marketing solutions for prospective advertisers
- Strong entrepreneurial spirit and instinct for revenue-generating activities.
- Fluency in both English and Japanese is must

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Customer Support Specialist - Dutch

Title: Customer Support Specialist - Dutch
Salary: Competitive
Location: Hungary, Pest, Budapest
Languages: English, Dutch
Posted: 14th May 2012

* Provide world class customer service and offer solutions to our guests during and after their travels
* Communicate effectively with our customers and suppliers via our primary communication channels
o Inbound / Outbound
o Email
* Share a positive attitude with fellow colleagues, up and down the organizational chart
* Have the ability to work within a shift based working schedule
* Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors
* Be a quick learner with attention to detail

Required Skills :

* Must be fluent in both Turkish and English
* Have a willingness to learn about the travel industry
* While we prefer a candidate with a degree, it�s not a requirement. Just be a good communicator
* Must be able to type approximately 35 words per minute (French and English)
* Internet savvy
* Fresh graduates are welcome
* Must be flexible to accommodate shift work such as morning, afternoon and weekend shifts

Call centre Trainer - Spanish

Title: Call centre Trainer - Spanish
Salary: Negotiable
Location: United Kingdom, London, Central London
Languages: English, Spanish
Posted: 2nd May 2012

Job Description & Person Specification

Role: Trainer
Reporting to: Training Manager
Location: London

Company Profile

Lycatel is the global market leader in the prepaid international calling card market present in 16 countries worldwide. Lycatel offers a broad product portfolio comprising of prepaid telephony solutions including calling cards, mobile services (MVNO), carrier to carrier wholesale services and residential indirect access services. In 2006, Lycatel launched Lycamobile, our flagship mobile brand. Present in 14 markets, Lycamobile continues to grow rapidly, attracting over 6.5 million customers already with further market launches planned throughout 2011 and 2012. Through a relentless focus on providing voice quality by partnering with over 200 global telecommunications carriers, the Lycatel brand serves its growing base of over 9 million customers within expatriate and ethnic global niche segments that want to make low cost international calls.

The Role -

Working within a busy professional telecoms based call center, ensuring throughput from new joiners to fully trained customer service agents with language specific product knowledge.

Key Responsibilities:
� Liaise with Product Managers and Operations team in devising appropriate Training Plans - including the design, delivery and evaluation for project specific training
� Knowledge and experience of training needs analysis, learning process/styles (including measurement) with the ability to translate learning needs into workable courses.
� To design and deliver ongoing coaching, training and retraining for all customer service agents. (soft skills based training)
� Ability to source information and disseminate into Mandatory / Good to know information.
� Administration and reporting on training activity within the call center.

Person Specification:-
� Proven success in training/ coaching/ development focused role - ideally in a call center environment or similar.
� Strong communicator with an influential style - with the confidence to effectively communicate to all levels. Including proven success working with clients and internal stake holders to develop creative, innovative, and effective training/ coaching materials and methodologies that are relevant to call centre.
� Ability to write, deliver and evaluate training plans and to talk confidently about training strategies.
� Ability to multi task and manage time effectively.
� Knowledge/experience of conducting complex TNA�s, managing learning styles.
� Highly knowledgeable about the contact centre industry, with the ability to critically review existing systems and implement standard processes to deliver a high level of service to both our internal and external customers.
� Positive with a can do attitude.
� Must be fluent in the Spanish Language as well have excellent English Communication skills.
� Effective communication and presentation capabilities to all levels.
� Maintain reports within all Microsoft applications.
� Must be familiar with CRM�s.
� Ability to deal with all situations calmly and efficiently.
� Ability to work under pressure in a demanding work environment.
� Must be decisive and have excellent interpersonal and people skills.
Working requirements
� Flexibility with shift patterns is required to ensure support across operational hours � 8am to 10 pm
� Rolling shift patterns are 5 days out of 7 (40 hrs./week) , including weekends whenever required.

Turkish Speaking Economy and Government Reporter

Title: Turkish Speaking Economy and Government Reporter
Salary: Competitive
Location: Turkey, Ankara
Languages: English, Turkish
Posted: 23rd May 2012

Bloomberg News is seeking an experienced reporter for economic and political news in Ankara, also assisting with the wider Turkish business and financial story and our overall coverage of the region.

The role requires breaking news, developing contacts among officials in the Turkish government and writing frequent analysis articles appealing to Bloomberg's global audience.

The successful candidate will join our bureau in Ankara and work with colleagues in the government and economy team across the Middle East and in Europe. Candidates should be accustomed to producing clear and comprehensive enterprise pieces, have a record of breaking important stories, and be able to write spot news under real-time deadline pressure. The successful applicant is expected to have the proven ability to make snap decisions about stories that would appear on TOP, Bloomberg's front page.

Requirements:

- A minimum of bachelor's degree in a relevant subject. A journalism qualification or equivalent work experience is desirable.
- Journalism experience is required.
- Experience of working in a real-time news environment is desirable.
- Understanding of Turkey, its economy, politics, history and institutions is essential. Knowledge of the wider region is preferable.
- Fluency in English and Turkish. Other languages such as Arabic, Hebrew and Persian would be useful.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Medical Services Advisor (Nurse) - Spanish and Italian

Title: Medical Services Advisor (Nurse) - Spanish and Italian
Salary: Not Disclosed
Location: Ireland, Dublin Region, Dublin, Dublin 12
Languages: English, Italian, Spanish
Posted: 23rd May 2012

Medical Services Advisor (Nurse) - Spanish and Italian

Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependents, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world?s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 600 staff.

Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its ?Clear to Zero? claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Key Responsibilities

Preauthorization of in-patient treatment.
Aggressive cost containment through tight adjudication, correct evaluation of medical appropriateness and successful negotiation.
Case management of complex cases.
Maintain relationships with brokers/clients/providers.
Medical claims reviews

In line with our plans to provide 24 /7 service to our insured members this role will involve working night and weekends on a rotational basis.
Experience Required

Minimum of 3 years professional clinical experience in a multi-practice operation or hospital.
Exposure to administrative functions.
Sound medical knowledge suitable
Must have fluency in English, Spanish and preferably Italian

Behavioural Competencies

Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Ability to work under pressure
Ability to prioritise workload and manage time effectively
Highly motivated and proactive
Results driven and solution orientated

Technical Competencies

Strong Knowledge of Microsoft Office ( Excel, Word)

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

To learn more about us please visit
www.allianzworldwidecare.com/movie
Allianz Worldwide Care is an Equal Opportunities Employer

Market Data Contracts Analyst

Title: Market Data Contracts Analyst
Salary: Negotiable
Location: United Kingdom, London, Central London, ec2a 1pq
Languages: English
Posted: 23rd May 2012

The Role

Bloomberg L.P., a leading worldwide provider of electronic information, is looking for a qualified individual to join the Third Party Exchange Group. In cooperation with internal and external legal counsel and business development, the successful candidate will be responsible for negotiating and managing contractual agreements with third party stock exchange vendors and others from which Bloomberg purchases data.

The individual will review and interpret contract terms and conditions to assess risk and ensure compliance, will interface with vendors and internal businesses to resolve issues and review transactions relative to corporate policy, laws and regulations, and will ensure contract provisions conform to company standards. Responsibilities will also include negotiating and providing opinion on contract amendments and changes, as well as performing contract administration and maintenance throughout the lifecycle of the agreements.

Requirements

-Strong knowledge of market data services
-Understanding of how data redistributors, such as Bloomberg, utilize content across the various parts of their business
-Strong contracts administration and/or vendor management experience
-Solid negotiation skills
-Strong written and verbal communication skills
-Bachelor's degree in English, Pre-Law or related field preferred
-Specific experience with stock exchange contracts and/or policies a plus

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

German Speaking Global Customer Support Representative

Title: German Speaking Global Customer Support Representative
Salary: Competitive + Benefits
Location: United Kingdom, London, Central London
Languages: English, German
Posted: 23rd May 2012

The Role:

The Global Customer Support Department provides 24/7 support to our clients.

The aim of the department is to provide superior customer service with no wait time. Our model follows the sun so that we always have 2 call centers open at all times providing seamless service. We also provide multi-lingual support to our clients. In the customer support role, you will gain an introduction to our products and services, our clients, as well as insight into the global financial markets.

It is a fast-paced environment and requires the ability to multi task. Good communication and problem-solving skills are necessary to be successful in this role.

Duties:

-Provide superior customer service to our clients on inbound phone calls.
-Transfer customer calls to appropriate staff.
-Outbound calling will be necessary to introduce new clients to Bloomberg.
-Identify, research, and resolve customer issues using proprietary company software.

Qualifications:

-Ability to provide exceptional customer service
-Strong telephone etiquette
-Excellent verbal and written communication skills
-Multi-tasking skills and ability to work well under pressure
-Strong problem solving skills
-Ability to be a team player
-It is essential that you are fluent in English and German
-Experience in a call center environment a plus

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Japanese Speaking Message Mining or Compliance Data Analyst

Title: Japanese Speaking Message Mining or Compliance Data Analyst
Salary: Competitive
Location: Japan, Tokyo
Languages: English, Japanese
Posted: 23rd May 2012

The Role:

The Bloomberg Global Data Division is seeking highly motivated and enthusiastic people to be part of our Message Mining and Compliance product. This is a great opportunity for individuals who are looking to be part of an exciting growing product.

Message mining is a way for sell side clients to communicate with their buy side accounts. Messages are parsed and security/pricing information is extracted and linked to tickers on the Bloomberg. Analysts will be responsible for building the product with our core business team while handling client inquiries and coordinating testing and roll-out of code with programmers. Message Compliance Analysts are responsible for ensuring that our clients are able to access and retrieve emails sent over the Bloomberg terminal.

The group has extensive interaction with our clients; providing assistance in setting up new accounts and downloading email from the archive. Message Compliance reps works closely with the Sales and R&D groups ensuring the functionality built meets the needs of our clients. As the Message Compliance Product evolves, we expect there will be significant opportunities to shape the future of the product on the Bloomberg.

Qualifications:

- Degree in Finance or Business
- Effective communication, presentation, and organizational skills
- Commitment to enhancing and developing products
- Strong analytical and project management skills
- Possess good PC skills; Knowledge of Bloomberg is a plus
- Must work well in a team environment, as well as independently
- Fluency in an Asian language a plus
- Must be fluent in English and Japanese

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Technical Account Manager

Title: Technical Account Manager
Salary: Negotiable
Location: United Kingdom, London, Central London
Languages: English
Posted: 23rd May 2012

The Role

We are seeking articulate, highly motivated, Technical Account Manager to join the Content Acquisition team. Based in the London office you will work directly with various global financial institutions in order to coordinate and test the installation of real-time pricing feeds, manage new feed implementations, as well as provide customer support for existing contributions.

In addition to the extensive contact with contributing clients, you will also work closely with Sales, Trading Systems, Electronic Trading, Networks, R&D, and Data teams to ensure that the pricing is fast, reliable, and accessible across the Bloomberg platform. You will provide internal and external support on existing technologies, as well as help to drive future product development.

Excellent communication skills, the ability to multi-task, strong technical aptitude, experience with Market Data Systems, and a keen interest in the financial markets are essential.

Responsibilities:
- Develop technical feed solutions
- Create real-time feeds and troubleshooting technical issues
- Provide internal and external technical expertise and support
- Maintain and enhance client relationships, individually, and as part of a global team
- Manage internal/external queries and requests within a time-sensitive market
- Drive and support technical development

Qualifications:

- Understanding of the operational and technical infrastructure of financial firms
- Previous experience developing and troubleshooting Market Data and/or Trading platforms (i.e. RMDS, Wombat, Ion, Contex)
- Ability to communicate technical proposals and plans to both technical and non-technical clients
- Excellent communication, customer service and project / account management skills
- Previous experience in a client facing, project management role
- Ability to thrive in a fast paced, team environment
- Bachelor degree or equivalent work experience
- Fluency in English, an additional European language a plus

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Price Publication Administrator with French

Title: Price Publication Administrator with French
Salary: Competitive
Location: Poland, ?ódzkie, ?ódz
Languages: English, French
Posted: 14th May 2012

Infosys BPO Poland is one of the biggest players in the outsourcing market, offering advanced and innovative services to its clients worldwide in the field of Finance and Accounting, Purchasing, IT and Consultancy. We are among the largest employers in the Łódź region and employ over 1200 specialists that provide services to clients in 27 countries.

Currently we are looking for the candidate to the position of:
Price Publication Administrator with French

Key responsibilities:
- Perform an accurate and efficient update of Customers Price Providing
- Effective communication and professional relations with customers, suppliers and co-workers
- Responding to queries and solving problems related to Price list Publishing
- Active usage of internet and intranet environment to be able to retrieve important information
- Maintaining high standard of Professional conduct

Requirements:
- Fluent English and French
- Experience in sales and fulfillment would be a great advantage
- Experienced in MS Office applications and internet and or intranet
- Understanding of database administration, database design is of an advantage
- University graduate
- High level of attention to detail and accuracy.
- Excellent communication skills
- Customer orientation
- Analytical skills
- Team player

We offer to the candidates:
- Career in the multinational company
- Unique opportunity to take part in international projects and gain experience with various fields
- External and internal training programme
- Salary adequate to your competencies
- Choice of social benefits

If you are interested in our offer, would like to start your professional career in Infosys BPO Poland, please do not hesitate to send us your resume today

German Inside Sales Representative

Title: German Inside Sales Representative
Salary: Negotiable/DOE
Location: Ireland, South-West, Cork
Languages: English, German
Posted: 26th Apr 2012

Inside Sales Representative

We are actively recruiting for an experienced German Inside Sales Representatives to join our expanding Inside Sales Team.

As part of our 2012 growth strategy the EMC Inside Sales Team will expand its operations in Cork and as a result is seeking out the top IT Sales talent currently in the market.
The main aim of the Inside Sales Representative is to manage and drive business (both existing and new) in their assigned territory by working through the channel (a 3rd party reseller for EMC)

The Inside Sales function is responsible for generating incremental business and growing/up selling an installed based portfolio of data storage products & services in a challenging, exciting and growing IT new market. You will be an office based Sales Representative offering Information Management Solutions and Services through local partners.
What are the Business Objectives of Inside Sales?
To ensure own and team�s sales targets/objectives are achieved by selling EMC�s products and services to new clients

Responsibilities of an Inside Sales Representative:
� Drive revenues through the channel
� Ensure sales targets/objectives are achieved quarterly and annually
� Generate and develop new business through the channel
� Continuously improve the buying experience for our customers
� Account Managing a portfolio of clients and close liaison with the field / channel
� Attend meetings in country when required and travel to partner events
� Drive process improvement

Skills Required for Inside Sales Representative:
� Fluent English and German language speaker
� Proven Sales experience in the IT Industry
� Previous experience in an Inside Sales environment desirable
� Ability to handle constructive and critical customer feedback and implement ideas for process improvement
� Excellent communication skills both written and verbal at all levels
� �Can Do� / �Winner� attitude essential with a hunger and drive to succeed.

The rewards for YOU:
� Career Development � broad range of career paths available to you through 28 different business units.
� Continuous Training one to one coaching sessions with the coaching team and your manager
� Ability to interact with other EMC Sales Divisions ( RSA, VMware, Greenplum)
� Ability to work with Fortune 500 companies through Third party organisations e.g. suppliers other technical groups
� Excellent base salary with the ability to earn excellent commission by working with one of the world�s best product portfolios
� Benefits including permanent health insurance, pension, subsidized canteen, free parking and a private bus running from Cork City for all EMC employees to name but a few!

Technical Support Representative (French) + RELOCATION PACKAGE

Title: Technical Support Representative (French) + RELOCATION PACKAGE
Salary: £Salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
Location: United Kingdom, Northern Ireland, Belfast
Languages: English, French
Posted: 17th May 2012

About Teletech

As a global leader in business process outsourcing, TeleTech helps organisations around the world grow, manage, and optimise their most valuable assets: customer relationships. With offices and operations in 17 countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout North America, Asia Pacific, Europe, Africa, and Latin America.

As a French speaking Technical Support Representative you will be a supporting customers in both French and English through troubleshooting with peripherals, gaming & audio devices, web cameras, security systems and Harmony remotes.

This position offers a three week training program to ensure our successful candidate becomes a product specialist within their particular field of expertise.

As a Technical Support Representative you will be the first point of contact for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills to ensure our customers are highly satisfied.

The successful candidate will be highly motivated, enthusiastic, target driven and fully focused on delivering results. Customer satisfaction, timely resolution and driving loyalty are at the heart of this role so you must be professional, confident, assertive and engaging when dealing with all potential and existing customers.

Essential skills:
� Fluency in written and spoken French
� Fluent English
� Excellent communication skills and telephone manner

We will highly value candidates with:
� Previous experience in a Customer Service / Technical Support role
� Experience in database / customer management systems including excellent attention to detail when inputting and collating information
� Experience of working to a high quality assurance standard within a target driven environment.

Total Reward package includes:
� £Basic salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
� Excellent relocation package to assist you in moving to Belfast (includes flight + Up to 2 weeks + hotel accommodation + mobility).
� Continuous paid training on the latest technology
� Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
� Private Pension and Life assurance
� Childcare voucher scheme
� On site canteen
� Discounted SKY TV and local gym membership
� 29 days holiday entitlement + extra entitlements
� Free Parking, close proximity to city centre by bus or train
� Potential for rapid advancement in many fields, and throughout 17 countries!

Swiss German Speaking Sales Associate

Title: Swiss German Speaking Sales Associate
Salary: Negotiable/DOE
Location: Ireland, South-West, Cork
Languages: English
Posted: 26th Apr 2012

Swiss German Sales Associate Position

The EMC² Inside Sales Team is now looking to recruit a Swiss German Speaking Sales Associate to work with our newly established Sales Associate team in Cork.

You will be a motivated self-starter who enjoys sales and creating a great customer experience. You should be extremely motivated, proactive, organized, and work well within a fast-paced ever changing environment.

Specific duties & responsibilities will include:
� Perform outbound sales activities such as cold calling, lead follow-up, sales qualifications and offer extension to new and/or existing customers.
� Continuously improve the selling experience for our customers
� Meet activity metrics for outbound calls, appointments and opportunities identified.
� Account management of a portfolio of clients and close liaison with the field / channel
� Maintain contact with customers in an assigned territory to ensure customer satisfaction, issue resolution and EMC's footprint expansion.
� Drive process improvement

Skills Required for Inside Sales Representative:
� Fluent English and Swiss German language speaker
� Proven Sales/lead generation experience
� Ability to handle constructive and critical customer feedback and implement ideas for process improvement
� Excellent communication skills both written and verbal at all levels
� �Can Do� / �Winner� attitude essential with a hunger and drive to succeed.

The rewards for YOU:
� Career Development � broad range of career paths available to you through 28 different business units.
� Continuous Training one to one coaching sessions with the coaching team and your manager
� Ability to interact with other EMC Sales Divisions ( RSA, VMware, Greenplum)
� Ability to work with Fortune 500 companies through Third party organisations e.g. suppliers other technical groups
� Excellent base salary with the ability to earn excellent commission by working with one of the world�s best product portfolios
� Benefits including permanent health insurance, pension, subsidized canteen, free parking and a private bus running from Cork City for all EMC employees to name but a few!

Order to Cash Specialist with Czech or Slovak language

Title: Order to Cash Specialist with Czech or Slovak language
Salary: Competitive
Location: Poland, ?ódzkie, ?ódz
Languages: English, Czech, Slovak
Posted: 14th May 2012

Infosys BPO Poland is one of the biggest players in the outsourcing market, offering advanced and innovative services to its clients worldwide in the field of Finance and Accounting, Purchasing, IT and Consultancy. We are among the largest employers in the Łódź region and employ over 1200 specialists that provide services to clients in 27 countries.

Order to Cash Specialist with Czech or Slovak language

Key responsibilities:
- Releasing blocked customer orders
- Active monitoring of aged receivables in search for items to be collected from customers
- Proactive collection to ensure timely payments from customers
- Making business to business collection calls and negotiating with customers on overdue invoices
- Preparation of documents required in legal collection process and seeking support of external agencies
- Ownership for customers� accounts maintenance in accounting system
- Customers� queries resolution
- Preparation of provisions and write-offs for debt not possible to collect
- Building positive relations with international customers
- Performing Credit Assessment for existing and new customers
- Contact with customers for payment details

Requirements:
- Good command of English and Czech or Slovak language
- Background in finance and accounting and SAP experience would be an asset
- Excellent communication skills
- Assertiveness and negotiation skills
- Strong result orientation & ability to set up own goals
- Sense of ownership
- Stress resistance
- Work discipline

We offer to the candidates:
- Career in the multinational company
- Unique opportunity to take part in international projects and gain experience with various fields
- External and internal training programme
- Salary adequate to your competencies
- Choice of social benefits

If you are interested in our offer, would like to start your professional career in Infosys BPO Poland, please do not hesitate to send us your resume today

Turkish Speaking Equity Data Analyst

Title: Turkish Speaking Equity Data Analyst
Salary: Competitive
Location: United Kingdom, London, Central London, EC2A 1PQ
Languages: English, Turkish
Posted: 23rd May 2012

The Role:

Bloomberg is seeking a highly motivated and driven equity data analyst to join their Company Research team. This team is responsible for researching and analyzing financial data for the Bloomberg Fundamentals and Earnings Estimates products.

The Fundamentals product offers customers As Reported and Normalized financials, key analytical ratios, industry specific data points, and Business Line and Geographic Segmentation data. The Earnings Estimates product is comprised of estimates for popular metrics such as Revenue, EPS and Net Income, contributed by hundreds of brokers and research houses.

The analyst will be expected to ensure the consistency, quality and product delivery of a portfolio of companies across the various products. Additionally, they must deliver excellent customer service to Bloomberg customers and across internal departments.

The analyst will also work closely with Bloomberg Research, Sales, R&D, and the Business internally to contribute to the future development and strategic direction of the product.

The ideal candidate will have outstanding written, communication, presentation, networking skills and a passion for the financial markets that, with extensive training and development, will help drive the product forward.

Qualifications and Skills Required:

- Experience of finance/accounting experience required
- Spoken & written fluency in Turkish Language is essential. Additional European language(s) desirable
- MBA, Masters in Finance related subject, or CFA preferred / or equivalent work experience
- Demonstrable leadership experience
- Established network of equity professionals and desire to build additional relationships
- Excellent written, communication, presentation, and networking skills
- Ability to multi-task and work independently as well as collaboratively within a team environment
- Effective research and analysis skills, with good attention to detail
- Accounting knowledge and understanding of International Financial Reporting Standards (IFRS) is essential
- Specialist knowledge of Bank/Financial/Insurance accounting reporting format a plus

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Invoicing and Cash Analyst - Spanish

Title: Invoicing and Cash Analyst - Spanish
Salary: �27 -�30000
Location: Ireland, South-West, Cork, Cork
Languages: English, Spanish
Posted: 26th Apr 2012

Job Title: 1 GBS Invoicing & Cash Analyst � International Credit & Collections � 6 month Contract (Spanish)

Reporting To: Manager International Credit & Collections

Group Overview: Reporting to the Manager of Credit & Collections, the job will involve supporting the management & control of the billing and cash applications for specific EMC�s International Subsidiaries and EMC customers. The position will also involve in assisting driving the collections activity in the Credit & Collections Department. The role will entail development of relationships with key internal stakeholders, to resolve A/R issues in a timely manner, ensuring that EMC AR ledger is maintained with the highest level of integrity and is compliant with all SOX guidelines.

Roles and Responsibilities

� Daily Billing/Invoicing
� Management of collections procedures in support of EMC�s Int�l Cash, Over 60�s and DSO targets.
� Prepare reports to aid management and perform account and customer reconciliations as necessary
� Develop solid relationships with key internal stakeholders, acting as a point of escalation for problem resolution.
� Minimise on account balances, and facilitate dispute resolution, through leverage of professional relationships with EMC partners & customers
� Support projects and tools used by Credit & Collections teams, and where possible, develop process improvements in own area.
� Work with GBS organization and participate in ad hoc assignments in order to support standardised Credit & Collections processes & procedures across regions

Qualifications/Work Experience

� 2 / 3 years experience in a finance/credit/accounts receivable environment.
� Language a preference
� Experience of working with computing and accounting systems.
� Experience of working in a detail environment where accuracy and timeliness are essential.

The Candidate

� Ability to work on own initiative and meet deadlines.
� Have strong analytical, interpersonal and communication skills.
� Works well in a team environment.
� Excellent organisation skills with proven abilities with regard to accuracy and attention to detail.
� Willing to be flexible at peak times (Month/Quarter end).

Associate MCO Analyst - Italien

Title: Associate MCO Analyst - Italien
Salary: �25000
Location: Ireland, South-West, Cork, Cork
Languages: English, Italian
Posted: 26th Apr 2012

Maintenance Contract Operations Specialist
Quality Assurance Group - Italien

GENERAL SUMMARY

Maintenance Contracts Operations (MCO) is a dynamic and strategic process area of Global Business Services (GBS) and consists of 3 main functions;
� MCO creates Maintenance Contracts Quotes to support the Renewals Sales Teams and provides Estimates to our Field Sales Teams to support the Tech Refresh program.
� MCO is responsible for renewals bookings, Sox compliancy and Contracts Data Integrity.
� MCO also supports Acquisition Management, New Product Launches, Reporting and System improvements

A Maintenance Contracts Operations Specialist is responsible for processing maintenance contracts for assigned regional accounts through EMC's contract processing systems. Provides world class customer service to Sales, Business Operations, Finance and Revenue Operations. Provides accurate contract information, and books revenue that meets corporate goals and is compliant with Sarbanes Oxley regulations.
A Maintenance Contracts Operations Specialist working in the Quality Assurance Group, is responsible for ensuring that the sampling and auditing of the work produced by MCO Quoting, Estimates and Bookings carried out to the highest standard. In addition this role is reposible for investigation into breakdowns in the process as well as investigating Customer complaints. This role also supports the Leaning of processes through the identification and elimination of non value add activities within the process.

PRINCIPAL DUTIES AND RESPONSIBILITIES

� Carry out the day to day sampling and testing of MCO outputs (Quotes, Estimates & Bookings).
� Act as point of contact for Customer complaints and maintain complaints log.
� Assist Business Analysts group in preparing new processes and training documentation so as to ensure that a high level of quality control is incorporated into same.
� Assist project management teams through completion including project tracking, monitoring, reporting, user acceptance testing and administration.
� Evaluates business process implications of system requirements and make appropriate redesign recommendations. Provide strategic technical insight with respect to each functional area and share expertise on concerns with integrating with other current systems.
� Possesses superior communication skills, along with the ability to work independently, as well as part of a dynamic and integrated team.
� Performs other duties as required.

SKILLS

� Exceptional Customer Service skills.
� Organizational skills (Time management).
� Sense of urgency.
� Ability to prioritize projects and deliverables.
� Communication skills.
� Problem solving skills.
� Flexible Attitude.
� Technical ability.
� High Level of Computer Literacy (including ERP exposure and intermediate MS Office).
� Second European language - an advantage but not essential.

Education Required: Bachelors or equiv
Experience Required: 3-6 Years

German Speaking Customer Support Specialist

Title: German Speaking Customer Support Specialist
Salary: Competitive
Location: Hungary, Pest, Budapest
Languages: English, German
Posted: 11th May 2012

Job Description

Provide world class customer service and offer solutions to our guests during and after their travels
Communicate effectively with our customers and suppliers via our primary communication channels
Inbound / Outbound
Email
Share a positive attitude with fellow colleagues, up and down the organizational chart
Have the ability to work within a shift based working schedule
Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors
Be a quick learner with attention to detail

Required Skills

Must be fluent in both German and English
Have a willingness to learn about the travel industry
While we prefer a candidate with a degree, it�s not a requirement. Just be a good communicator
Must be able to type approximately 35 words per minute (German and English)
Internet savvy
Fresh graduates are welcome
Must be flexible to accommodate shift work, such as morning, afternoon and weekend shifts
EU Pass Holders or HU Nationals can Apply.

Spanish Speaking Customer Support Specialist

Title: Spanish Speaking Customer Support Specialist
Salary: Competitive
Location: Hungary, Pest, Budapest
Languages: English, Spanish
Posted: 11th May 2012

Job Description

Roles & Responsibilities

Provide world class customer service and offer solutions to our guests during and after their travels
Communicate effectively with our customers and suppliers via our primary communication channels
Inbound / Outbound
Email
Share a positive attitude with fellow colleagues, up and down the organizational chart
Have the ability to work within a shift based working schedule
Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors
Be a quick learner with attention to detail

Required Skills

Must be fluent in both Spanish and English
Have a willingness to learn about the travel industry
While we prefer a candidate with a degree, it�s not a requirement. Just be a good communicator
Must be able to type approximately 35 words per minute (Spanish and English)
Internet savvy
Fresh graduates are welcome
Must be flexible to accommodate shift work such as morning, afternoon and weekend shifts.
EU Pass Holders or HU Nationals can Apply.

Required Experience

Minimum one year of experience in the hotel/travel agency/online business business

Korean Speaking Global Technical Support Representative

Title: Korean Speaking Global Technical Support Representative
Salary: Competitive
Location: Hong Kong
Languages: English, Korean
Posted: 23rd May 2012

The Role:

Make the most of your IT knowledge in one of the most global and progressive financial environments in the world. Solve issues in areas including Software, Hardware, Biometric Security, Networking and much more, and provide our clients from around the world with the best customer service available.

Global Technical Support will give you a chance to use your communication and organizational skills while working with the most powerful tool in the financial industry today.

By solving customers' hardware, software, and networking problems, showing them how they can maximize the benefits from their Bloomberg platforms, and providing outstanding service, you'll be given the opportunity to gain invaluable technical and customer service experience as well as to liaise closely with other departments to generate new ideas, explore new developments, and investigate complex issues.

Bloomberg Global Technical Support is an exciting role that offers endless opportunities for individuals that are driven, highly-motivated, and eager to learn.

Responsibilities:

- Day to day support of all our customers in global locations
- Telephone and remote support of our global customers
- Knowledge share and updates amongst the team to ensure all team members have the latest information on all ongoing issues

Qualifications:

- A bachelor's degree
- Experience of working in a helpdesk environment and a general knowledge of IT is highly desirable
- Fluency in English and Korean is essential
- Outstanding communication & interpersonal skills
- Ability to work well in a team environment
- Excellent listening, questioning and analytical skills along with the ability to remain calm under pressure & work in a concise, clear focused manner are necessary
- Multitasking skills

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **

Technical Support Representative - Flemish speaking - RELOCATION PACKAGE

Title: Technical Support Representative - Flemish speaking - RELOCATION PACKAGE
Salary: £Salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
Location: United Kingdom, Northern Ireland, Belfast
Languages: English, French
Posted: 17th May 2012

As a Flemish speaking Technical Support Representative you will be a supporting customers in both Flemish and English through troubleshooting with peripherals, gaming & audio devices, web cameras, security systems and Harmony remotes.

This position offers a three week training program to ensure our successful candidate becomes a product specialist within their particular field of expertise.

As a Technical Support Representative you will be the first point of contact for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills to ensure our customers are highly satisfied.

The successful candidate will be highly motivated, enthusiastic, target driven and fully focused on delivering results. Customer satisfaction, timely resolution and driving loyalty are at the heart of this role so you must be professional, confident, assertive and engaging when dealing with all potential and existing customers.

Essential skills:
� Fluency in written and spoken Flemish
� Fluent English
� Excellent communication skills and telephone manner

We will highly value candidates with:
� Previous experience in a Customer Service / Technical Support role
� Experience in database / customer management systems including excellent attention to detail when inputting and collating information
� Experience of working to a high quality assurance standard within a target driven environment.

Total Reward package includes:
� Competitive salary
� Excellent relocation package to assist you in moving to Belfast (includes flight + Up to 2 weeks + hotel accommodation + mobility).
� Continuous paid training on the latest technology
� Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
� Private Pension and Life assurance
� Childcare voucher scheme
� On site canteen
� Discounted SKY TV and local gym membership
� 29 days holiday entitlement + extra entitlements
� Free Parking, close proximity to city centre by bus or train
� Potential for rapid advancement in many fields, and throughout 17 countries!

Enterprise Products & Solutions Quality Assurance Tester

Title: Enterprise Products & Solutions Quality Assurance Tester
Salary: Negotiable
Location: United States of America, New Jersey, Trenton, Skillman
Languages: English
Posted: 23rd May 2012

The Role

The Quality Assurance and Testing team (QAT) under Enterprise Products and Solutions is responsible for creating and executing QA test plans for data content and infrastructure developments to Bloomberg¿s Enterprise products such as B-Pipe, Managed B-Pipe, Server API, and Platform products. Other responsibilities include frontline investigations into reported issues and impact, awareness and communication of issues to Enterprise contacts, signoff of all project/product releases, and ensure QA processes are in place for data and product infrastructures.

Qualifications:
- 5+ years working with QA of market data real-time products
- Understanding of market data, fluctuations, data distribution, use cases
- Knowledge of .NET 3.5/4.0, Visual Studio, Windows Presentation Foundation and Testplant/Eggplant is a plus
- Outstanding communication skills, with an emphasis on documenting requirements, benefits, schedule, and updates.

**Please note when you click on the apply button you will be redirected to Bloomberg�s career site where you will need to complete the online application in order to be considered for this role, you will also need to select � Top Language Jobs� in the how you heard about us section **