Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Technical Customer Support Representative English + Italian or Spanish Salary: Competitive
Location: United Kingdom, North West, Lancashire, Blackburn - Activhouse
Languages: English, Italian, Spanish
Posted: 10th Dec 2014

Job Title: Technical Customer Support Representative<br /> <br /> Promethean is a global education company that improves the quality of education by developing, integrating and implementing innovative 21st century learning environments that motivate students to learn. The company is headquartered in Blackburn in Lancashire, England, with U.S. headquarters in Atlanta, Georgia. For more information, please visit www.prometheanworld.com<br /> <br /> Key Responsibilities: <br /> <br /> • Problem solving with the customers to bring about a speedy resolution to their enquiries. <br /> • The maintenance of a detailed history on the Call Management System of all issues reported to customer support. <br /> • Work towards and the achievement of set targets in agreed KPI’s<br /> • Deciding how best to resolve a customer query, deciding which queries need to be escalated.<br /> • The translation of relevant documentation for customer use.<br /> • The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.<br /> • Substantial numbers of customer calls/emails resolved in timely manner and to customer satisfaction.<br /> <br /> Experience: <br /> <br /> • Have good working knowledge of computer configurations and operating systems <br /> • Previous helpdesk experience<br /> • Excellent time management and organisational skills, excellent communication skills and customer care skills<br /> • Previous knowledge of project work<br /> • (Below expected by the end of 3 months) <br /> • Able to close increasing numbers and variety of telephone and email technical support issues <br /> • Develop good relationships with rest of team and key people in other departments. <br /> • To have gained an excellent understanding of Promethean and its customers, and to suggest improvements to the current systems.<br /> <br /> Education & Qualifications: <br /> <br /> • Desirable: NVQ or equivalent in Customer Care, Language qualification <br /> • Excellent English + Italian. Desirable languages: French,Spanish.<br /> <br /> Location: <br /> <br /> UK (Office Location if UK/US: Blackburn - Activhouse)<br /> ]]>
http://www.toplanguagejobs.co.uk/job/4506432/Technical-Customer-Support-Representative-English-Italian
Japanese speaking adviser - night shift Salary: Competitive Basic + Commission + Benefits
Location: United Kingdom, North West, Lancashire, M3 3JZ
Languages: English, Japanese
Posted: 17th Dec 2014

ARE YOU WILLING TO RELOCATE TO MANCHESTER? LOOKING FOR A FRESH START?<br /> <br /> We're expanding and looking for talented Japanese speaking people to join us.<br /> <br /> While our company continues to grow, our goal remains the same – delivering outstanding prices & product with impeccable customer service.<br /> <br /> The role:<br /> <br /> • Taking calls from our Japanese speaking customers and guiding them through the booking process<br /> • Being the first point of contact for our Japanese speaking customers pre-travel<br /> • Helping our customers to find the right product and price package to suit their requirements<br /> <br /> Your expertise:<br /> <br /> • Able to demonstrate outstanding sales & service to our Japanese speaking customers.<br /> • Have previous experience of working well in a fast paced, dynamic environment<br /> • Fluency in Japanese and English (verbal &written)<br /> <br /> The package:<br /> <br /> • Competitive salary + monthly bonus + superb employee benefits.<br /> <br /> • Your will be working from Sunday to Thursday from 2300h to 0700h.<br /> <br /> • Our people make us the leading car rental company in the world. - that's why we work hard to be an inclusive employer, so everyone at rentalcars.com can be their best.<br /> <br /> We appreciate how valuable your time is, so having checked that you match what we’re looking for - apply now!<br /> <br /> PLEASE BE ADVISED THAT THIS ROLE IS BASED IN MANCHESTER CITY CENTRE<br /> <br /> Rentalcars.com is one of the largest online car rental reservation agencies in the world, arranging over 2 million rentals a year in more than 6,000 locations worldwide. With customers in over 180 countries we have a truly global user base that we support through a website available in over 40 languages and multiple currencies.]]>
http://www.toplanguagejobs.co.uk/job/4478302/Japanese-speaking-adviser-night-shift
German Speaking Work from home Customer Service Salary: Excellent
Location: United Kingdom, North West, Lancashire, / Work from home
Languages: English, German
Posted: 8th Dec 2014

Join over 20,000 home-based client support professionals <br /> working with small businesses in the Arise network.<br /> <br /> Arise Virtual Solutions, the worldwide leaders in virtual <br /> services, is rapidly expanding following the addition of <br /> leading brands such as Sky and BT to its client portfolio, <br /> and we now require bilingual agents to service from Apple <br /> Macs in fluent German, alongside English.<br /> <br /> Servicing from the comfort of your own home, you too <br /> could join the revolution and be your own boss, providing <br /> contact centre services through a limited company, gaining <br /> access to your choice of hours from your choice of our <br /> clients! Note some evening and weekend servicing is <br /> required. Agents will take incoming orders, enquiries and <br /> queries from customers of our household name brands. <br /> <br /> Service revenue of £8-10 per serviced hour.<br /> <br /> Keen to learn more about this opportunity to partner with <br /> Arise? Please email us on ariseukadmissions@arise.com, <br /> ensuring you put MAC OPPORTUNITY in the subject line.<br /> <br /> To learn more about the Arise model, please listen to this <br /> recorded Information Session before proceeding:-<br /> http://arise.adobeconnect.com/p2493zggebj/<br /> <br /> Note that this is not the offer of employment, but the <br /> opportunity to partner with Arise.]]>
http://www.toplanguagejobs.co.uk/job/4352642/HOMEWORKERS-SPEAK-YOUR-LANGUAGE
Mandarin speaking Banking Customer Service Salary: 24,000
Location: United Kingdom, North West, Lancashire, Lancashire
Languages: Mandarin
Posted: 17th Dec 2014

Job Title: Mandarin speaking Banking Customer Service<br /> Skills Fluent Mandarin, and ideally Cantonese, some customer related banking experience.<br /> Salary: 19-24k + bonus + benefits<br /> Location: Manchester.<br /> <br /> Your job:<br /> <br /> You will help deliver effective and efficient customer services and also be responsible for customer care, assisting in the marketing and sales of products and services as well as handling daily operational tasks.<br /> <br /> Your main responsibilities:<br /> <br /> • Ensuring efficient customer service <br /> • Dealing with transactions including Deposits, Withdrawals, Outward Remittance, Cheques Paid in, Internal Transfer, Foreign Exchange, Account Closure, Encashment of Credit Card, Encashment of Demand Draft, etc.<br /> • Ordering cheque books and bank giro credit books with printing firm<br /> • Buying and selling of foreign currency <br /> • Processing new account applications<br /> • Handling customer enquiries and resolving problems, <br /> • Liaise with card centre in relation to credit/debit card issues<br /> <br /> Your background:<br /> <br /> University Degree <br /> Experience within Financial Services <br /> Customer Service orientated <br /> Flexibility<br /> Confident<br /> A Team Player<br /> Communication skills<br /> Fluent in English and Mandarin <br /> <br /> If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. <br /> <br /> People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept our Terms and Privacy Policy which can be found on our website. <br /> .]]>
http://www.toplanguagejobs.co.uk/job/4009472/Mandarin-speaking-Banking-Customer-Service