Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Customer Service Advisor - Nigerian Speaking - Full Time and Part Time Salary: Excellent
Location: United Kingdom, London, Central London
Languages: Other Languages, Yoruba
Posted: 14th Apr 2014

About Lebara<br /> <br /> Lebara exists to stay closer to our customers, so they can stay closer to their loved ones. To achieve this, we are focused on delivering outstanding service to our customers. And outstanding customer service only comes from our people being truly outstanding. Lebara’s commitment to its customers was recognized by our receiving the Best MVNO by the UK Mobile News Awards in 2014, for the fifth year running, commending us for service to our customers, innovation and performance. Lebara won also the Best Community & Social Enterprise Award there too – testament to the leading work and contributions the Lebara Foundation makes to the communities where its customers have loved ones. Lebara’s commitment to customer service and talent development has been recognised through a number of awards. Most recently and to name very few, Lebara was awarded Best Large Contact Centre at the European Call Centre and Customer Service Awards in 2012 and 2013. The multi award-winning London call centre serves all of its European operations, with staff fluent in over 25 languages. Lebara is proud of its work place culture and has been awarded the 2014 Diversity Champion Award. To know more about what it’s like to work at Lebara please view our latest Recruitment Branding and Employer Brand video publically on YouTube (just search Lebara Careers) and www.lebara.com/careers/work-here.<br /> <br /> About the Role<br /> - Ensure customer queries/issues/complaints are resolved to the satisfaction of all. - Liaise with customers, including multi-lingual telephone and written correspondence, handling queries and claims whilst taking responsibility for investigations. - Resolve faults including Top-up, SMS, Voice and Billing using our Customer Records Management software. - Investigate international queries to ensure quality is always of a high standard. - Temporary or Permanent roles available.<br /> <br /> Who we're looking for<br /> <br /> - Fluent in English and Nigerian - Experience in a customer service environment. - Ability to represent the Lebara brand and deliver outstanding customer service with clarity, passion and enthusiasm. - Patience, empathy and the ability to work under pressure. If the above describes who you are, and you are ready to be outstanding, apply today!]]>
http://www.toplanguagejobs.co.uk/job/3603491/Customer-Service-Advisor-Nigerian-Speaking-Full-Time-and-Part-Time
Customer Service with Thai, Nigerian, or Japanese Salary: Competitive
Location: United Kingdom, London, West London, TW6 1AP
Languages: Japanese, Thai, Yoruba
Posted: 8th Apr 2014

THE ROLE.<br /> <br /> This role involves acting professionally and be customer friendly at all times, with a helpful, polite and courteous manner in front of all customers, colleagues and Retailers. The majority of the role will involve interacting with customers, persuading them to shop if they had not planned to, or encouraging them to spend more by talking to them about offers and promotions across the area.<br /> <br /> Candidate should be confident selling products to customers.<br /> <br /> PERSONAL QUALITIES<br /> <br /> 1. Persuasive – enjoy selling, comfortable using negotiation, likes to change other peoples view<br /> 2. Outgoing – Lively and animated in groups, talkative, enjoys attention<br /> 3. Socially confident – Feels comfortable when first meeting people, at ease in formal situations<br /> 4. Innovative – Generates new ideas, enjoys being creative, thinks of original solutions<br /> 5. Achieving – Looks for achievement of all targets<br /> 6. Competitive – Taking part is as important as winning<br /> 7. Conscientious – Focuses on getting things done, follows rules and regulations<br /> ]]>
http://www.toplanguagejobs.co.uk/job/3583091/Customer-Service-with-Thai-Nigerian-or-Japanese
Reservations Manager - Experience Tour Company - Any European or Asian language Salary: 27,000 plus bonus
Location: United Kingdom, South East, Berkshire, windsor
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Icelandic, Korean, Flemish, Greek, Welsh, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Hebrew, Gaelic, Other Languages, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Pashto, Farsi, Sorani, Persian, Swiss German, Georgian, Dari, Luxembourgish, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Pothohari, Shona, Uzbek, Sign Language, Irish
Posted: 17th Apr 2014

Are you an achiever who loves delivering results?<br /> <br /> Someone who thrives in a fast paced working environment with exceptional team members who have just delivered 15% growth - yes 15% growth in the last 12 months?<br /> <br /> Yes? Then read on.<br /> <br /> Veenus Hotels & Experiences (VHE) is Europe's leading provider of affordable experiential tours for international groups in the leisure and tourism sector. We operate a very energetic trading environment and book bedrooms in world class brands such as Marriott, Hilton, Intercontinental and De Vere hotels………...and out of hours experiences in world renowned attractions.<br /> <br /> We supply these packages to independent tour operators who serve their local communities and have an incredible 98% rebooking rate. We achieve this by sharing our special formula for success with our team: our people are given the expert knowledge and contacts acquired from our 18 years' trading.<br /> <br /> VHE is looking for intelligent, motivated and resourceful individuals to take us through our next phase of expansion. Join us and be the person you want to be in 10 years..now!<br /> <br /> You must be a minimum 2:1 degree holder and fluent in any European or Asian language and of course excellent in both spoken and written English. You must be eligible to work in the UK and located/willing to locate within commuting distance of our office in Windsor.<br /> <br /> The Reservations Manager must have:<br /> <br /> • High stamina to effectively operate in a fast environment<br /> • Strong negotiation skills<br /> • A smart and professional business manner<br /> • A world - class customer care ethos<br /> • Excellent communication, influencing and organisation skills<br /> • Natural problem-solving skills<br /> • Ability to manage multiple bookings<br /> • Attention to detail<br /> • Fluency in any European or Asian language<br /> <br /> Other preferable skills:<br /> <br /> • We require a commercial candidate who can think on his/her feet and naturally understands different international cultures and is comfortable with applying a modern approach to reservations management<br /> <br /> You will benefit from:<br /> <br /> • An excellent working environment with ambitious individuals<br /> • Discounts in luxury hotels<br /> • Discounts for leisure attractions including London theatre productions<br /> • Excellent scope for personal development<br /> • Competitive salary<br /> <br /> RESPONSIBILITIES INCLUDE:<br /> <br /> • Ensuring all booking contracts and quotes are issued on time every day<br /> • Ensuring all hotels in our portfolio adhere to our special client charter<br /> • Maintaining the pre - booked tours list<br /> • Tracking tours and ensuring cancellations are made in good time#<br /> • Persuading hotels to work to our client friendly conditions and unifying contracts<br /> • Ensuring the office is a clean, enjoyable and positive environment<br /> • Managing the bookings of attractions and experiences e.g. Disneyland Paris, Eurotunnel, P&O Ferries, Longleat etc and ensuring records inc contracted rates are updated so they can be referred to on a real time basis<br /> • Continuously reviewing systems and ensuring at least one major change and 3 minor changes a week is made (Kai Zen)<br /> • Ascertaining the different motivations of each team member and ensuring you performance manage them to hit our daily objectives<br /> • Implementing staff training programmes<br /> ]]>
http://www.toplanguagejobs.co.uk/job/3302871/Reservations-Manager-Experience-Tour-Company-Any-European-or-Asian-language
Office Manager / PA - Experience Tour Company Salary: £28,000 - £30,000 + Benefits
Location: United Kingdom, South East, Berkshire, windsor
Languages: English, Cantonese, Danish, Dutch, Finnish, French, German, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Icelandic, Korean, Flemish, Greek, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Afrikaans, Indonesian, Macedonian, Sorani, Persian, Swiss German, Georgian, Luxembourgish, Tamil, Filipino, Bosnian, Swahili, Yoruba, Lingala, Nepali, Shona, Uzbek
Posted: 17th Apr 2014

What we do<br /> <br /> We are the UK’s leading provider of affordable experience tours in upscale hotels for international groups in the leisure and tourism sector. We operate a very energetic and lively trading environment and our partners include world class brands such as Marriott, Intercontinental hotels, leading Premiership football clubs, Royal residences and the Orient Express.<br /> <br /> Who we are looking for:<br /> <br /> We are looking for a super organised, reliable and straight talking manager who will be instrumental in creating an environment in which others can excel in our office in central Windsor.<br /> <br /> As Office Manager / PA you will be working closely with the MD to ensure that all team members subscribe to the winning culture of the company, and deliver our own exceptional standard of customer care for our UK and North American clients. This is an ideal role for a talented and street smart individual eager to take on a highly responsible and challenging hands – on role within a fast expanding organisation with an international supplier and client base.<br /> <br /> Other duties include:<br /> <br /> Assisting the MD with emails, research, reports, diary and presentations<br /> Organising travel itineraries for hotel inspections and client presentations <br /> Uploading new products and hotel inspection reports on our website<br /> Keeping a log of holidays and time sheets <br /> Filling in as and when is appropriate on each hub<br /> Taking minutes of meetings<br /> Ensuring the office is a clean, enjoyable and positive environment<br /> <br /> The Office Manager / PA must have:<br /> <br /> experience in a very fast paced office environment<br /> strong negotiation skills<br /> a smart and professional business manner<br /> a world - class customer care ethos<br /> excellent communication, influencing and organisation skills<br /> natural problem-solving skills<br /> high stamina to effectively operate in a fast environment<br /> attention to detail<br /> ability to manage multiple projects at once<br /> <br /> Other preferable skills:<br /> <br /> At least 1 language preferably European<br /> <br /> We require a street smart yet well educated candidate who naturally understands different international cultures and is comfortable with applying a modern approach to management.<br /> <br /> You will benefit from:<br /> <br /> an excellent working environment with ambitious individuals<br /> annual salary review<br /> excellent scope for personal development<br /> discounts in luxury hotels,leisure attractions including London theatre productions<br /> ]]>
http://www.toplanguagejobs.co.uk/job/3302841/Office-Manager-PA-Experience-Tour-Company
Commercial Facilitator – Business Growth & Exit Specialist Salary: Package: £50k plus comprising Salary: £40k Negotiable Base Salary + Annual Bonus (typically £10k) + % of Sale of Brand (typically £40k)
Location: United Kingdom, South East, Berkshire, Windsor
Languages: Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Icelandic, Korean, Flemish, Greek, Welsh, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Hebrew, Gaelic, Other Languages, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Pashto, Farsi, Sorani, Persian, Swiss German, Georgian, Dari, Luxembourgish, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Pothohari, Shona, Uzbek, Sign Language, Irish
Posted: 17th Apr 2014

We are offering a unique opportunity for an entrepreneurial go-getter to work side-by-side with our MD with the common goal of further developing and growing the brands within our portfolio with a view to sale (if the price is right). Our four brands are made up of 3 operating in the B2B & B2C Tour / Experiences arena with 4th focusing on Property.<br /> <br /> Are you suitable?<br /> <br /> Let's talk if you have:<br /> <br /> •previously owned a company (whether failed or successful)<br /> •worked in a large company and are frustrated by corporate life and politics and want to work in a fast and fluid environment <br /> •commercially assisted with the growth and development of an SME (and we don't mean sales)<br /> <br /> The Skills You’ll Need:<br /> <br /> We could include a long list of how you'll need to be a slick communicator, motivator and negotiator but everyone claims to have these. So why not tell us what skills you think this opportunity demands? Oh…and another language would be a bonus.<br /> <br /> Role Responsibility Overview.<br /> <br /> SALES – managing sales teams to ensure we deliver our ambitious sales growth targets <br /> <br /> MARKETING – managing our Business and Product Development Executive to ensure our experience packages are released on time and on budget; contracting a new website provider for our 3 travel brands with special emphasis on creating a digital presence using social media; ascertaining which global markets we should be hitting and keeping us in the eyeline with VisitBritain Managers around the world <br /> <br /> IT – ensuring our in house software is delivered and releases are regularly delivered to facilitate our company’s unrivalled service levels<br /> <br /> HR – recruiting team members of the right calibre who abide by the company’s very special service ethos<br /> <br /> FINANCE – ensuring the strong cash position of our group<br /> <br /> OTHER – making recommendations for property purchases with suitable yields<br /> <br /> There will be an element of travel – inspecting hotels, relationship building with clients with our Key Account Managers in the UK, Europe and possibly further afield.<br /> <br /> <br /> If you would like to throw your hat into the ring, express your interesting by applying and if we're interested, we’ll be in touch.<br /> ]]>
http://www.toplanguagejobs.co.uk/job/3302711/Commercial-Facilitator-%E2%80%93-Business-Growth-Exit-Specialist