Top Language Jobs

Dutch speaking Credit Specialist

Title: Dutch speaking Credit Specialist
Salary: �17000 - �20000 per annum + annual bonus
Location: Glasgow Area - Scotland, United Kingdom
Languages: English, Dutch
Posted: 11th Feb 2012

A new opportunity has arisen for a Dutch speaking Credit and Collections Specialist working for a leading client based in Glasgow.

Main responsibilities of the role will include:

- Assessment of new accounts
- Perform and evaluate credit checks on new customer accounts
- Check credit limits in place for all accounts within the designated countries
- Proactively contact customers, primarily by telephone
- Plan and prioritise customer calls regularly to maximise collections
- Liaise with other departments including various business units / departments.
- Various ad hoc responsibilities as assigned by Team Leader / Manager.

This role would suit someone who is either native Dutch speaker or a fluent Dutch speaker. Experience within an Accounts Receivable function would be ideal however candidates from a Customer Services background will also be considered.

To apply, please click the 'Apply' button below or send in a copy of your CV to sadia.aslam@pertemps.co.uk.
Pertemps Scotland Ltd is acting as an Employment Agency in relation to this vacancy.

Duch speaking Credit Specialist

Title: Duch speaking Credit Specialist
Salary: �17000 - �20000 per annum + annual bonus
Location: Glasgow Area - Scotland, United Kingdom
Languages: English, Dutch
Posted: 11th Feb 2012

A new opportunity has arisen for a Dutch speaking Credit and Collections Specialist working for a leading client based in Glasgow.

Main responsibilities of the role will include:

- Assessment of new accounts
- Perform and evaluate credit checks on new customer accounts
- Check credit limits in place for all accounts within the designated countries
- Proactively contact customers, primarily by telephone
- Plan and prioritise customer calls regularly to maximise collections
- Liaise with other departments including various business units / departments.
- Various ad hoc responsibilities as assigned by Team Leader / Manager.

This role would suit someone who is either native Dutch speaker or a fluent Dutch speaker. Experience within an Accounts Receivable function would be ideal however candidates from a Customer Services background will also be considered.

To apply, please click the 'Apply' button below or send in a copy of your CV to sadia.aslam@pertemps.co.uk.

Pertemps Scotland Ltd is acting as an Employment Agency in relation to this vacancy.

French speaking Administrator

Title: French speaking Administrator
Salary: �7.50 per hour
Location: Glasgow Area - Scotland, United Kingdom
Languages: English, French
Posted: 7th Feb 2012

A new position has arisen for a French speaking Administrator working for an established organisation in Glasgow City Centre.

Working as part of a successful Sales team, you will be responsible for ensuring all reporting and administrative tasks are completed to the highest standard. You will be responsible for ensuring all reports are delivered to clients within a timely manner and within the agreed timescales.

You will also be responsible for proactively seeking out ways to ensure data is captured and stored accurately and is available to management when required.

This role would suit someone who can speak French either at a native level or has a high level of fluency in French. Attention to detail is key alongside the ability to identify any discrepancies and work as part of a team.

If you have a strong administration background and are now seeking an exciting new opportunity, please forward a copy of your CV to sadia.aslam@pertemps.co.uk. Pertemps Scotland Ltd is acting as an Employment Business in relation to this vacancy.

Finnish Customer Care Specialist

Title: Finnish Customer Care Specialist
Salary: �17000 per annum
Location: Glasgow Area - Scotland, United Kingdom
Languages: Finnish
Posted: 7th Feb 2012

I am currently recruiting for a number of Finnish speaking Customer Care Specialist roles based in the Glasgow / Lanarkshire area. The main aim of the role will be to provide customer support to both internal and external stakeholders and ensure an efficient service is provided at all times.

Main responsibilities will include:

- Responding to calls, emails, faxes and postal queries in a timely manner
- Use appropriate communication methods
- Respond to all queries and customer needs
- Provide backup to the team as and when necessary

Candidates must have first class both Italian oral and written skills.

This is a great opportunity to get your foot in the door with a reputable and highly regarded company. Knowledge of MS package is essential alongside the flexibility to meet the needs of the business.

Pertemps Scotland Ltd is acting as an Employment Agency in relation to this vacancy
Pertemps Scotland Ltd is acting as an Employment Agency in relation to this vacancy.

Danish Debt Collector

Title: Danish Debt Collector
Salary: �17000 - �22000 per annum
Location: Glasgow Area - Scotland, United Kingdom
Languages: Danish
Posted: 7th Feb 2012

We have an exciting opportunity for a driven and focused individual to further their career with a market leading organisation based in the Glasgow area. My client prides itself on its ability to develop exceptional staff and will also offer first class training.
*Responsible for managing credit blocked orders and customers approaching or exceeding their credit limit, and the following up of delinquent debt and to arrangement collection of payments from customers.
*Responsible for the follow-up and coordination necessary to ensure that all unresolved/unpaid debits and credits on a customer's accounts receivable are worked to conclusion with payment or internal adjustments regardless of how these items occur.
* Responsible for performing both reactive and proactive Credit Control.
*Recognise "root cause" debt collection issues and correct Negotiate remedies to improve debt collection result - to KPIs as a minimum.
*Resolve simple problem account workouts, weigh options vs risk and control any new exposures.
*Take part in resolving issues on high risk or high exposure accounts when required.
*Provide support to the Debt Collection Supervisor.

Must be fluent in Danish Language
Must have credit control or accounts receivable experience.

If you are interested in this position please contact Cheryl McPake or email CV to cheryl.mcpake@pertemps.co.uk

Pertemps Scotland Ltd is acting as an Employment Business in relation to this vacancy.

French Speaking Rescue Advisors - Glasgow

Title: French Speaking Rescue Advisors - Glasgow
Salary: �17,300 Package
Location: Glasgow Area - Scotland, United Kingdom
Languages: English, French
Posted: 7th Feb 2012

Are fluent in both French and English and want to use your language skills? Have you got great people skills and an eye for detail? If you want to work in a fun professional atmosphere with an employer that doesn�t just look at you as an employee, but knows there�s more to life, you could join us.

We�re looking for French Speaking Rescue Advisors to join us on a 7 month fixed term contract.
As a Rescue Advisor you will be the first point of contact for members of our roadside assistance schemes from Green Flag and Direct Line, whose vehicles have broken down in France.

Using your excellent customer service and communication skills, you will find out where our customers are, what's happened to them and help to get them moving again as quickly as possible by speaking to our French garages and sending out a mechanic/recovery vehicle that has been allocated through the system.

We�re one big team and collaborative working is a huge part of our culture. We expect our people to share ideas and help each other to deliver the very best. Of course, we also really value individual contributions and recognise that everyone brings something unique to the business.
_____________________________________________________________________________

We reward excellence with a truly competitive package and excellent flexible benefits which includes bonus opportunities.

With your help, we�ll be Britain's Best Insurer. And as we progress and develop, we�ll make sure you do too.

Apply Now to see how you can develop you career with Direct Line.

Danish/Norwegian/Korean

Title: Danish/Norwegian/Korean
Salary: �6.50 - �7.00 per hour
Location: Glasgow Area - Scotland, United Kingdom
Languages: Danish, Finnish
Posted: 7th Feb 2012

Exciting opportunities have arisen for Bilingual Telephone Interviewers working for a well established organisation based in Glasgow. With a passion for exceeding customer expectations and providing the highest level of service possible, this is a great forward thinking company to be employed with.

The role of a Telephone Interviewer, will involve the following:
- Conducting telephone interviews efficiently and effectively
- Ensuring customer data is managed accurately
- Translate and transcribe audio recordings
- Manage your diary and appointments
- Ensuring emails are sent to confirm appointments in a timely manner

My client is recruiting these Telephone Interviewer roles in the following languages:
Danish
Norwegian
Korean

It is essential that you are able to speak fluent English alongside of the above mentioned languages.

The ideal candidates will have a strong customer service focus and be passionate about building relationships with customers.

If interested in this position please contact Cheryl on 0141 248 6020 or email CV to cheryl.mcpake@pertemps.co.uk

Pertemps Scotland Ltd is acting as an Employment Business in relation to this vacancy.

Bilingual Telephone Interviewers

Title: Bilingual Telephone Interviewers
Salary: �6.82 - �7.50 per hour
Location: Glasgow Area - Scotland, United Kingdom
Languages: Dutch, Finnish, Norwegian
Posted: 6th Feb 2012

Exciting opportunities have arisen for Bilingual Telephone Interviewers working for a well established organisation based in Glasgow. With a passion for exceeding customer expectations and providing the highest level of service possible, this is a great forward thinking company to be employed with.

The role of a Telephone Interviewer, will involve the following:

- Conducting telephone interviews efficiently and effectively
- Ensuring customer data is managed accurately
- Translate and transcribe audio recordings
- Manage your diary and appointments
- Ensuring emails are sent to confirm appointments in a timely manner

My client is recruiting these Telephone Interviewer roles in the following languages:

- Japanese
- Danish
- Finnish
- Swedish
- Norwegian
- Korean
- Dutch

It is essential that you are able to speak fluent English alongside of the above mentioned languages.

The ideal candidates will have a strong customer service focus and be passionate about building relationships with customers.

You will also possess the following competencies:

- Excellent written and verbal communication skills
- Strong problem solving skills with high attention to detail
- Polite, courteous and confident telephone manner
- Positive and enthusiastic approach to work.

These are ongoing temporary positions to start as soon as possible. If the above has interested you, please send in a copy of your CV to sadia.aslam@pertemps.co.uk highlighting the language you speak.
Pertemps Scotland Ltd is acting as an Employment Business in relation to this vacancy.

Danish/Norwegian/Korean

Title: Danish/Norwegian/Korean
Salary: �6.50 - �7.00 per hour
Location: Glasgow Area - Scotland, United Kingdom
Languages: Danish, Finnish
Posted: 6th Feb 2012

Exciting opportunities have arisen for Bilingual Telephone Interviewers working for a well established organisation based in Glasgow. With a passion for exceeding customer expectations and providing the highest level of service possible, this is a great forward thinking company to be employed with.

The role of a Telephone Interviewer, will involve the following:
- Conducting telephone interviews efficiently and effectively
- Ensuring customer data is managed accurately
- Translate and transcribe audio recordings
- Manage your diary and appointments
- Ensuring emails are sent to confirm appointments in a timely manner

My client is recruiting these Telephone Interviewer roles in the following languages:
Danish
Norwegian
Korean

It is essential that you are able to speak fluent English alongside of the above mentioned languages.

The ideal candidates will have a strong customer service focus and be passionate about building relationships with customers.

If interested in this position please contact Cheryl on 0141 248 6020 or email CV to cheryl.mcpake@pertemps.co.uk

Pertemps Scotland Ltd is acting as an Employment Business in relation to this vacancy.

Korean Speakers Games Testers

Title: Korean Speakers Games Testers
Salary: �7.00 - �8.00 per hour
Location: Glasgow Area - Scotland, United Kingdom
Languages: Korean
Posted: 6th Feb 2012

New positions for Korean Speaking Gamers have arisen working for a prestigious and well renowned client in Glasgow City Centre.

Main duties of the role will include the following:
- Identifying grammar, punctuation and language errors
- Translating information
- Identifying any cultural issues
- Logging errors so amendments can be made
- Suggesting improvements and development techniques

Successful candidates must be able to demonstrate the following:
- Native level fluency in Korean
- Strong English and Korean language skills both written and oral
- Enthusiastic gamer
- Have experience in using any of the following PC, Xbox 360, PS3, Wii, PSP, DS and various mobile phones.
- Have excellent attention to detail
- Self starter and motivation are key

If the above has interested you, then please email a copy of your CV in to Cheryl.mcpake@pertemps.co.uk or call me on 0141 248 6020.
Pertemps Scotland Ltd is acting as an Employment Business in relation to this vacancy.

Dutch Credit Controller

Title: Dutch Credit Controller
Salary: �18000.00 - �22000 per annum + Bonus and Benefits
Location: Glasgow Area - Scotland, United Kingdom
Languages: English, Dutch
Posted: 6th Feb 2012

Dutch speaking Credit/Collections specialist required for an organisation based in Glasgow. The company are a bluechip organisation who have experienced significant growth over the last couple of years and are seeking an experienced Credit Controller to join their Accounts Receivable function. As Credit Controller you will manage a large ledger of Dutch customers where you will strive to build relationships with these debtors in order to recover optimum levels of cash. You will work to collections targets and also take responsibility for managing any queries on accounts, ensuring you are striving to resolve as quickly as possible. Other duties will include cash allocations and debtor reporting on Excel. For this role you must be fluent in Dutch and also have a strong background in credit control/collections/debtor management. The company can offer a highly attractive salary and benefits package, free on-site car parking and a permanent position within a fast moving, growing company with excellent opportunities.

Key skills/experience

Fluent Dutch
Credit control/collections/debt recovery experience
Customer service experience
Ability to work in a fast paced, high volume environmentHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Nordics - Credit Control/Accounts Receivable

Title: Nordics - Credit Control/Accounts Receivable
Salary: �17,000 - �19,000
Location: Glasgow Area - Scotland, United Kingdom
Languages: Danish, Norwegian, Swedish
Posted: 2nd Feb 2012

Nordics - Credit and Collections Specialist
Inchinnan

Life Technologies currently has a vacancy for an Accounts Receivable Specialist at its European Headquarters in Paisley near Glasgow. This is an exciting opportunity for an ambitious and dynamic individual to join a fast paced global Life Sciences organisation.
Our Invoice to Cash Team is part of an EMEA shared services centre, and we believe that we offer some unique career opportunities for great Credit Professionals;
ItC team incentive targets � to help encourage and foster best practice team work you will have the opportunity to achieve a personal incentive based on team KPI�s which could be worth up to c�1,600 per year in addition to your basic salary (paid every quarter);
Finance employee involvement team � you will be part of a rotational monthly forum with representatives from AP, AR and Accounting with the opportunity to meet with Senior Director(s) to discuss ways of working as well as being involved with the planning of social events etc;
Excellent Benefits � including annual company performance bonus, study support for either the ACO or ICM, comprehensive internal and external training, star performers have an excellent chance to progress within the company; opportunity to travel.

Position Objective:

To take responsibility for the credit management and selected Key Account collection within the designated countries within the designated sub region countries for credit management and collection).
The role involves the calculation, approval and maintenance of credit limits and hold review and collections.
Also involves the assessment of new accounts, and would suit a candidate with excellent rapport building ability, communication and interpersonal skills and the ability to achieve the desired results.
Cover will also be required to be carried out for other staff periodically, where language skills allow, reporting to the appropriate sub regional Team Leader Credit and Collections.

Essential Functions:

Perform and evaluate credit checks on new customer accounts according to company policy
Check credit limits in place for all accounts within the designated countries and maintain credit limits in line with company policy and Sarbanes-Oxley requirements.
Proactively contact customers, primarily by telephone, in regard to payments to ensure invoice processing and payment has been scheduled; plan and prioritize customer calls regularly to maximise collections on the largest open invoices.
Maintain on relevant systems collector call and invoice logs with status updates and follow up details.
Work with local sales, and Team Leader to determine when accounts should be placed on hold. Advise Accounting Assistants on which accounts are to be placed on hold.
Oversee the monitoring all accounts placed on hold within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured. Carry out appropriate hold activity directly on allocated Key Accounts.
Liaise with other departments and communicate credit hold decisions to relevant business units / departments.
Allocate credits on a regular basis in consultation with: Accounting and Reporting Dept, Customer Services and the customer.
Log, review and monitor customer complaints, copy invoice requests.
May assist in the training of new employees joining the ItC Dept.
Various ad hoc responsibilities as assigned by Team Leader / Manager.
Any other related tasks / duties as may be allocated from time to time.

Nature and Scope

This position interacts with various levels of personnel both inside and outside the company. That interaction requires good communication skills and judgement, tact and diplomacy with internal and external customers in troubleshooting problems and communicating status.
Effectiveness in this role requires a thorough working knowledge of relevant accounting systems, policies and procedures.
Accuracy is required in performing all functions of this position. Initiative and organisation skills are valuable to ensure the timely completion of a large volume of work. System knowledge is essential to perform this role effectively and efficiently

Education:

Educated to higher / standard grade level.
Technical certificate and/or training in an applicable area preferred.
Norwegian / Swedish / Danish language skills essential

Experience:

Requires a minimum of 2 years related experience ideally operating in a busy accounts receivable or customer service function dealing with Public as well as Commercial customers.
Must demonstrate excellent computer skills; relevant software application proficiency strongly preferred.
Experience in troubleshooting and resolving transactional issues and interacting effectively with team leaders and management required.
Proven attention to detail and accuracy required.
Previous business application of language skills preferred.

Contacts:

Has contact with various levels of company employees and external customers.

Working Conditions:

Works in an office environment.
May, on a continuous basis, sit at desk for long periods of time, with considerable interaction on the telephone and regular viewing of computer monitor.

Technical Application Scientist

Title: Technical Application Scientist
Salary: �Neg
Location: Glasgow Area - Scotland, United Kingdom
Languages: English, French, Italian
Posted: 2nd Feb 2012

Technical Applications Scientist, with Languages
Inchinnan, Paisley

Position Objective

The Technical Application Scientist is responsible for providing pre- and post-sales technical support for Life Technologies products to customers.

Essential Functions

Provides technical support for Life Technologies products and services by answering customer technical inquiries. Inquiries may be received via telephone, email, fax or mail, with each rep managing on average a minimum of 25 inquiries including phone calls and written enquires per working day.
Provides complete customer support on technical issues by utilizing all available resources. Escalates issues or problems when warranted.
Demonstrates proficiency in using all required computer systems and databases.
Records and manages customer complaints on technical and quality issues. Troubleshoots, provides advice or solutions to problems, and arranges credits or replacement products as required. Participates in analysing complaint information to assist in complaint trending, and identification of potential quality issues.
Tracks product related issues and escalates issues when needed.
Participates in customer notifications on product quality issues as required.
Works with CRM (Customer Relationship Management) system to build a strong customer database and assist our Sales partners by identifying, recording and escalating opportunities to generate revenue.
Develops technological and product expertise within one or more
key business areas while staying up to date in all of the company�s business areas.
Contributes to departmental and team meetings.
Participates in team tasks, including, but not limited to, complaint analysis, customer surveys, Voice of Customer reports etc.
May be required to perform other related duties as required and/or assigned.

Nature and Scope

Position determines own practices and procedures and contributes to the development of new concepts. Performs duties independently with only limited direction given. Job encounters recurring work situations with occasional variations from the norm, involving a moderate to high degree of complexity. Decisions are made within policy constraints. Occasionally, situations may warrant action outside of company guidelines, in which case representative is encouraged to share solution with Team Leader prior to action. Erroneous decisions may lead to customer dissatisfaction and/or increased costs for the company. Normally receives little instruction on routine work, general instructions on new assignments.

Education

Requires a B.Sc. in molecular biology, cellular, or similar field. A Ph.D. or equivalent experience is preferred. In addition, a minimum of bilingual language skills fluent in Italian or French and English is required.

Experience desired

Minimum 3 years related laboratory experience required. Ability to demonstrate proficiency in using computer systems and databases required for daily work. Proven ability to quickly learn large amounts of new, complex technical information required.
Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues is required. Ability to manage multiple priorities required; problem-solving ability required.
Computer literacy, including spreadsheet, database, and word processing applications as well as the Internet required.
Prior experience in customer service is preferred.

Contacts

Technical Application Scientist has contact with internal and external customers on a daily basis. May serve on cross-functional teams to provide expertise and to represent customer perspective and needs.

Working Conditions

This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a computer monitor. The use of voice is required for a significant portion of the day. Most of the other physical demands are typical of those associated with an office environment.
Occasional laboratory work may be required, usually during training courses. This might involve delivery of the training or as a participant. Must be capable of observing and adhering to lab safety standards and protocols.
Travel (usually not exceeding 4 weeks/year and generally in the order of 1 to 2 weeks per year) within Europe ( occasionally the USA) will be required and may involve traveling over a weekend.
The Technical representative will be required to adhere to the company�s quality policy and follow all relevant Standard Operating Procedures (SOPs).
Telephone Service is offered to customers between 07.30h and 17.30h depending on the country supported. Shift work is required over these hours.
Should be prepared to adopt a flexible approach to work outside normal hours, when required.
Individual and team Targets, Goals and Objectives are set at the beginning of each year. These are reviewed quarterly on an informal basis, and formally on an annual basis.

Dutch speaking Credit and Collections

Title: Dutch speaking Credit and Collections
Salary: �17k-�20k
Location: Glasgow Area - Scotland, United Kingdom
Languages: English, Dutch
Posted: 2nd Feb 2012

Dutch Speaking Credit and Collections Specialist (KL3)

Inchinnan

Life Technologies currently has a vacancy for a Dutch Speaking Credit and Collections Specialist at its European Headquarters in Paisley near Glasgow. This is an exciting opportunity for an ambitious and dynamic individual to join a fast paced global Life Sciences organisation.
Our Invoice to Cash Team is part of an EMEA shared services centre, and we believe that we offer some unique career opportunities for great Credit Professionals;

ItC team incentive targets � to help encourage and foster best practice team work you will have the opportunity to achieve a personal incentive based on team KPI�s which could be worth up to c�1,600 per year in addition to your basic salary (paid every quarter);

Finance employee involvement team � you will be part of a rotational monthly forum with representatives from AP, AR and Accounting with the opportunity to meet with Senior Director(s) to discuss ways of working as well as being involved with the planning of social events etc;

Excellent Benefits � including annual company performance bonus, study support for either the ACO or ICM, comprehensive internal and external training, star performers have an excellent chance to progress within the company; opportunity to travel.

Position Objective:

� To take responsibility for the credit management and selected Key Account collection within the designated countries within the designated sub region countries for credit management and collection).
The role involves the calculation, approval and maintenance of credit limits and hold review and collections.
Also involves the assessment of new accounts, and would suit a candidate with excellent rapport building ability, communication and interpersonal skills and the ability to achieve the desired results.
Cover will also be required to be carried out for other staff periodically, where language skills allow, reporting to the appropriate sub regional Team Leader Credit and Collections.

Essential Functions:

Check credit limits in place for all accounts within the designated countries and maintain credit limits in line with company policy and Sarbanes-Oxley requirements.
Proactively contact customers, primarily by telephone, in regard to payments to ensure invoice processing and payment has been scheduled; plan and prioritize customer calls regularly to maximise collections on the largest open invoices.
Maintain on relevant systems collector call and invoice logs with status updates and follow up details.
Work with local sales, and Team Leader to determine when accounts should be placed on hold.
Advise Accounting Assistants on which accounts are to be placed on hold.
Oversee the monitoring all accounts placed on hold within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured. Carry out appropriate hold activity directly on allocated Key Accounts.
Liaise with other departments and communicate credit hold decisions to relevant business units / departments.
Allocate credits on a regular basis in consultation with: Accounting and Reporting Dept, Customer Services and the customer.
Log, review and monitor customer complaints, copy invoice requests.
May assist in the training of new employees joining the ItC Dept.
Various ad hoc responsibilities as assigned by Team Leader / Manager.
Any other related tasks / duties as may be allocated from time to time.

Nature and Scope

This position interacts with various levels of personnel both inside and outside the company. That interaction requires good communication skills and judgement, tact and diplomacy with internal and external customers in troubleshooting problems and communicating status.
Effectiveness in this role requires a thorough working knowledge of relevant accounting systems, policies and procedures.
Accuracy is required in performing all functions of this position. Initiative and organisation skills are valuable to ensure the timely completion of a large volume of work. System knowledge is essential to perform this role effectively and efficiently

Education:

Educated to higher / standard grade level.
Technical certificate and/or training in an applicable area preferred.
Dutch language skills essential.
Flemmish language skills preferred.

Experience:

Requires a minimum of 2 years related experience ideally operating in a busy accounts receivable or customer service function dealing with Public as well as Commercial customers.
Must demonstrate excellent computer skills; relevant software application proficiency strongly preferred.
Experience in troubleshooting and resolving transactional issues and interacting effectively with team leaders and management required.
Proven attention to detail and accuracy required.
Previous business application of language skills preferred.

Contacts:

Has contact with various levels of company employees and external customers.

Working Conditions:

Works in an office environment.
May, on a continuous basis, sit at desk for long periods of time, with considerable interaction on the telephone and regular viewing of computer monitor.

Dutch and French Speaking Customer Service Representative (12 months)

Title: Dutch and French Speaking Customer Service Representative (12 months)
Salary: �Competitive
Location: Glasgow Area - Scotland, United Kingdom
Languages: Dutch, French
Posted: 2nd Feb 2012

For our Customer Service Team covering our Service Operations business we are now recruiting a Dutch and French speaking Customer Service Representative

You will be responsible for Service Administration and contract administration for the Benelux countries and will also be supporting other countries within EMEA if needed.

Responsibilities:

- Process Service calls / orders / invoices within the divisions guidelines, relay availability of products to customers where necessary

- Answer service line telephone calls regarding repairs, maintenance, installation orders, complaints, etc. and deal with incoming e-mails

- Liaise between the customer and European Repair and Distribution Center in the Netherlands regarding repair of instruments

- Produces service estimates for customers

- Deal with customer complaints on service orders. Monitor and provide feedback on quality issues of products, repairs, etc with the objective of retaining customers and reviewing customer satisfaction. Where necessary, arranges product returns and/or credits/debits within the division guidelines

- Create and maintain service relevant master data

- Participate in Service upselling programs

- Acts as first point of contact for customers, field service and inside sales rep also partner with Global Repair Center

- Ensures timely and accurate invoicing for Service billable calls

Skills:

- Commercial Education or similar education

- Excellent telephone/communication skills

- Fluent in English and Dutch and French

- Preferable experience with SAP SD Module

- Preferably experience in a customer contact/ order administrator role

- Must possess excellent administration, organisational attitude and the ability to plan and time manage various tasks

- Must be able to work effectively both on an individual level and within a team environment

- Competent Microsoft Office user

- A high level of accuracy is essential

Special conditions:

Willingness to travel for meeting or training purposes

This role is based in our Paisley / Glasgow office in the UK and the contract is limited for one year.

Making Life Even Better
When it comes to the vision of shaping discovery and improving life, no other company can match the breadth of products and services in the life sciences field to meet this vision than Life Technologies. Created through the combination of biotechnology leaders Applied Biosystems and Invitrogen, Life Technologies� systems, consumables and services enable researchers to accelerate scientific exploration, driving to discoveries and developments that improve the human condition and the world around us. Our customers do their work across the biological spectrum, working to advance personalized medicine, regenerative science, molecular diagnostics, agricultural and environmental research, and 21st century forensics. With historical sales of approximately $3.5 billion, a presence in more than 100 countries, and a rapidly growing intellectual property estate of over 3,600 patents and exclusive licenses, we are poised to truly shape the world of science. Join a team of more than 9,500 employees around the world who are engaged, curious, insightful, responsible and driven to make life even better.

Spanish Credit and Collections

Title: Spanish Credit and Collections
Salary: �17k-�20k
Location: Glasgow Area - Scotland, United Kingdom
Languages: English, Spanish
Posted: 2nd Feb 2012

Credit & Collections Specialist - Spanish Speaker
6 months FTC
Inchinnan

Position Objective:

Life Technologies currently has a vacancy for a Spanish Speaking Credit & Collections Specialist at its European Headquarters in Paisley near Glasgow. This is an exciting opportunity for an ambitious and dynamic individual to join a fast paced global Life Sciences organisation.
Our Invoice to Cash Team is part of an EMEA shared services centre, and we believe that we offer some unique career opportunities for great Credit Professionals;

Finance employee involvement team � you will be part of a rotational monthly forum with representatives from AP, AR and Accounting with the opportunity to meet with Senior Director(s) to discuss ways of working as well as being involved with the planning of social events etc;

Excellent Benefits � including annual company performance bonus, study support for either the ACO or ICM, comprehensive internal and external training, star performers have an excellent chance to progress within the company; opportunity to travel.

To take responsibility for the credit management and selected Key Account collection within the designated countries within the designated sub region (currently Spain and Portugal ) for credit management and collection). The role involves the calculation, approval and maintenance of credit limits and hold review and collections. Also involves the assessment of new accounts, and would suit a candidate with excellent rapport building ability, communication and interpersonal skills and the ability to achieve the desired results. Cover will also be required to be carried out for other staff periodically, where language skills allow, reporting to the appropriate sub regional Team Leader Credit and Collections.

Essential Functions:

Perform and evaluate credit checks on new customer accounts according to company policy
Check credit limits in place for all accounts within the designated countries and maintain credit limits in line with company policy and Sarbanes-Oxley requirements.
Proactively contact customers, primarily by telephone, in regard to payments to ensure invoice processing and payment has been scheduled; plan and prioritize customer calls regularly to maximise collections on the largest open invoices.
Maintain on relevant systems collector call and invoice logs with status updates and follow up details.
Work with local sales, and Team Leader to determine when accounts should be placed on hold. Advise Accounting Assistants on which accounts are to be placed on hold.
Oversee the monitoring all accounts placed on hold within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured. Carry out appropriate hold activity directly on allocated Key Accounts.
Liaise with other departments and communicate credit hold decisions to relevant business units / departments.
Allocate credits on a regular basis in consultation with: Accounting and Reporting Dept, Customer Services and the customer.
Log, review and monitor customer complaints, copy invoice requests.
May assist in the training of new employees joining the ItC Dept.
Various ad hoc responsibilities as assigned by Team Leader / Manager.

Any other related tasks / duties as may be allocated from time to time.

Nature and Scope

This position interacts with various levels of personnel both inside and outside the company. That interaction requires good communication skills and judgement, tact and diplomacy with internal and external customers in troubleshooting problems and communicating status. Effectiveness in this role requires a thorough working knowledge of relevant accounting systems, policies and procedures. Accuracy is required in performing all functions of this position. Initiative and organisation skills are valuable to ensure the timely completion of a large volume of work. System knowledge is essential to perform this role effectively and efficiently

Education:

Educated to higher / standard grade level. Technical certificate and/or training in an applicable area preferred.
Spanish language skills essential.
Other language skills beneficial.

Experience:

Requires a minimum of 2 years related experience ideally operating in a busy accounts receivable or customer service function dealing with Public as well as Commercial customers.
Must demonstrate excellent computer skills; relevant software application proficiency strongly preferred.
Experience in troubleshooting and resolving transactional issues and interacting effectively with team leaders and management required.
Proven attention to detail and accuracy required.
Previous business application of language skills preferred.

Contacts:

Has contact with various levels of company employees and external customers.

Working Conditions:

Works in an office environment.
May, on a continuous basis, sit at desk for long periods of time, with considerable interaction on the telephone and regular viewing of computer monitor.
Must be flexible to work varying hours as needed.
Customer site visits may be required.
Travel may be required.

French Speaking Accounts Payable

Title: French Speaking Accounts Payable
Salary: 17000-19000
Location: Glasgow Area - Scotland, United Kingdom
Languages: English, French
Posted: 2nd Feb 2012

French Speaking Accounts Payable Assistant, Inchinnan

Life Technologies currently has a vacancy for a French Speaking Accounts Payable at its European Headquarters in Paisley near Glasgow. This is an exciting opportunity for an ambitious and dynamic individual to join a fast paced global Life Sciences organisation.
Our AP team is part of an EMEA shared services centre, and we believe that we offer some unique opportunities for great AP professionals, such as:
Involvement in the full end to end AP process - you will have full ownership & responsibility for the AP process for your �region/site' from the beginning to the end of the process.
Finance employee involvement team - you will be part of a rotational monthly forum with representatives from AP, AR and Accounting with the opportunity to meet with Senior Director(s) to discuss ways of working as well as being involved with the planning of social events etc.
AP team incentive targets - to help encourage and foster best practice team work you will have the opportunity to achieve a personal incentive based on team KPI's which could be worth up to c�1,600 per year in addition to your basic salary.

Position Objective:

Working as part of a large team with responsibility for accurate and timely input of information which is essential to the company's payment processes (vendor invoices and T&E) and to the monthly reporting of results to the Corporation.
Ensuring that all transactions are appropriately authorized and approved.
Responsible for timely and authorized bank transactions.
Must work well on own and also as part of the larger AP team.

Essential Functions:

Timely checking and accurate processing of invoices and payments
Managing the process of employee expense payments
Interface with various internal departments and external suppliers to resolve any queries.
Opening and distribution of mail
Timely posting and clearing of DD accounts.
Reconciliation of suspense accounts and bank reconciliations
May perform other related/ad hoc tasks/projects as required and/or assigned.

Essential Skills:

� Self motivated
� Good organisational skills
� Ownership awareness
� Risk and Control awareness
� Team focused
� Understanding and appreciation of audit and SOX requirements

Nature and Scope:

This position interacts with all levels of personnel in and outside the company.
Excellent communication skills and a professional approach at all times are essential. Initiative and organisational skills are required to ensure the timely completion of high volume work.
Good system knowledge is essential to perform this role effectively and efficiently.

Education and Experience:

Educated to Standard Grade level or equivalent.
Relevant experience of an Accounts Payable Department, ideally with a minimum of 3 years experience in a high volume processing function, within a multi-national environment.

Contacts:

Has contact with all level of company employees, outside agencies and consultants.

Languages:

French - level must be fluent

Working Conditions:

Works in an open office environment with air conditioning.
May, on a continuous basis, sit at desk for long periods of time.
Regular viewing of computer monitor normal with telephone interruptions.
There may be a requirement to work overtime and travel on occasions.

Making Life Even Better

When it comes to the vision of shaping discovery and improving life, no other company can match the breadth of products and services in the life sciences field to meet this vision than Life Technologies. Created through the combination of biotechnology leaders Applied Biosystems and Invitrogen, Life Technologies' systems, consumables and services enable researchers to accelerate scientific exploration, driving to discoveries and developments that improve the human condition and the world around us. Our customers do their work across the biological spectrum, working to advance personalized medicine, regenerative science, molecular diagnostics, agricultural and environmental research, and 21st century forensics. With historical sales of approximately $3.5 billion, a presence in more than 100 countries, and a rapidly growing intellectual property estate of over 3,600 patents and exclusive licenses, we are poised to truly shape the world of science. Join a team of more than 9,500 employees around the world who are engaged, curious, insightful, responsible and driven to make life even better.

French Speaking Credit & Collections

Title: French Speaking Credit & Collections
Salary: �18,500
Location: Glasgow Area - Scotland, United Kingdom
Languages: English, French
Posted: 2nd Feb 2012

French Speaking Credit and Collections
Inchinnan
Life Technologies currently has a vacancy for a French Speaking Accounts Receivable Specialist at its European Headquarters in Paisley near Glasgow. This is an exciting opportunity for an ambitious and dynamic individual to join a fast paced global Life Sciences organisation.
Our Invoice to Cash Team is part of an EMEA shared services centre, and we believe that we offer some unique career opportunities for great Credit Professionals;
 ItC team incentive targets � to help encourage and foster best practice team work you will have the opportunity to achieve a personal incentive based on team KPI�s which could be worth up to c�1,600 per year in addition to your basic salary (paid every quarter);
 Finance employee involvement team � you will be part of a rotational monthly forum with representatives from AP, AR and Accounting with the opportunity to meet with Senior Director(s) to discuss ways of working as well as being involved with the planning of social events etc;
 Excellent Benefits � including annual company performance bonus, study support for either the ACO or ICM, comprehensive internal and external training, star performers have an excellent chance to progress within the company; opportunity to travel.

Position Objective:

To take responsibility for the credit management and selected Key Account collection within the designated countries within the designated sub region countries for credit management and collection).
The role involves the calculation, approval and maintenance of credit limits and hold review and collections.
Also involves the assessment of new accounts, and would suit a candidate with excellent rapport building ability, communication and interpersonal skills and the ability to achieve the desired results.
Cover will also be required to be carried out for other staff periodically, where language skills allow, reporting to the appropriate sub regional Team Leader Credit and Collections.

Essential Functions:

Perform and evaluate credit checks on new customer accounts according to company policy
Check credit limits in place for all accounts within the designated countries and maintain credit limits in line with company policy and Sarbanes-Oxley requirements.
Proactively contact customers, primarily by telephone, in regard to payments to ensure invoice processing and payment has been scheduled; plan and prioritize customer calls regularly to maximise collections on the largest open invoices.
Maintain on relevant systems collector call and invoice logs with status updates and follow up details.
Work with local sales, and Team Leader to determine when accounts should be placed on hold. Advise Accounting Assistants on which accounts are to be placed on hold.
Oversee the monitoring all accounts placed on hold within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured. Carry out appropriate hold activity directly on allocated Key Accounts.
Liaise with other departments and communicate credit hold decisions to relevant business units / departments.
Allocate credits on a regular basis in consultation with: Accounting and Reporting Dept, Customer Services and the customer.
Log, review and monitor customer complaints, copy invoice requests.
May assist in the training of new employees joining the ItC Dept.
Various ad hoc responsibilities as assigned by Team Leader / Manager.
Any other related tasks / duties as may be allocated from time to time.

Nature and Scope

This position interacts with various levels of personnel both inside and outside the company. That interaction requires good communication skills and judgement, tact and diplomacy with internal and external customers in troubleshooting problems and communicating status.
Effectiveness in this role requires a thorough working knowledge of relevant accounting systems, policies and procedures.
Accuracy is required in performing all functions of this position. Initiative and organisation skills are valuable to ensure the timely completion of a large volume of work. System knowledge is essential to perform this role effectively and efficiently

Education:

Educated to higher / standard grade level.
Technical certificate and/or training in an applicable area preferred.
French language skills essential
Dutch / Flemmish language skills preferred.

Experience:

Requires a minimum of 2 years related experience ideally operating in a busy accounts receivable or customer service function dealing with Public as well as Commercial customers.
Must demonstrate excellent computer skills; relevant software application proficiency strongly preferred.
Experience in troubleshooting and resolving transactional issues and interacting effectively with team leaders and management required.
Proven attention to detail and accuracy required.
Previous business application of language skills preferred.

Contacts:

Has contact with various levels of company employees and external customers.

Working Conditions:

Works in an office environment.
May, on a continuous basis, sit at desk for long periods of time, with considerable interaction on the telephone and regular viewing of computer monitor.

Sr Payroll Specialist

Title: Sr Payroll Specialist
Salary: �17k - �20k
Location: Glasgow Area - Scotland, United Kingdom
Languages: French, Italian, Spanish
Posted: 2nd Feb 2012

Sr Payroll Specialist
Inchinnan � Perm Contract

Position Objective:

Assigned for a defined area of responsibility. (France/Italy/Spain/Portugal)
To ensure timely processing of the monthly Payroll to Payment for respective area of responsibility

Essential Functions:

Manage the maintenance to the employee�s data in conjunction with the relevant Payroll Provider
Liase with HR to compile employee payroll data and ensure proper maintenance with relevant Payroll Provider (starters, Leavers)
Compile and process the variables payroll data, with external payroll providers
Performs payroll audit check to ensure correctness of all additions/changes, prior to the final payroll processing.
Manage the running of the payroll for monthly staff and to ensure all processes and procedures are carried out in accordance with defined criteria and SOX requirements
Manage the payroll distribution payments
Manage Internal/external payments (Arrange payments to third party payroll tax, health funds, pension etc)
Timely resolution to employee queries

Nature and Scope:

This position interacts with various levels of personnel both inside and outside the company. That interaction requires good communication skills and judgement, tact and diplomacy with internal and external customers in troubleshooting problems and communicating status. Effectiveness in this role requires a thorough working knowledge of relevant payroll processes and systems, policies and procedures. Accuracy is required in performing all functions of this position. Initiative and organisation skills are valuable to ensure the timely completion of a large volume of work, within short timelines.

Education:

Educated to standard grade equivalent

Languages:

Good oral and written knowledge of English, Italian, French and Spanish.

Experience:

Two (2) years related experience in a computerized accounting environment preferably within a payroll function or finance
Solid understanding of and experience with ADP Payroll System and or other Payroll Systems i.e. ADP, VISMA, Datev, SAP would
Good attention to detail.
Excellent IT and communication skills.
A willingness to learn and develop.
Flexible attitude.
Working knowledge of excel
Ability to work independently in a time sensitive environment.
Ability to maintain confidentially is mandatory.
Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines.

Contacts:

Has contact with all level of company employees, outside agencies and consultants

Working Conditions:

Working in an office environment. A small amount of travel may be required.

Sales Consultant (French and English)

Title: Sales Consultant (French and English)
Salary: Excellent Basic +Uncapped Commission
Location: Glasgow Area - Scotland, United Kingdom
Languages: English, French
Posted: 2nd Feb 2012

Exciting opportunity has arisen within the European Headquarters of Life Technologies for an ambitious and dymanic Bilingual (English and French) Sales Consultant to join energetic multicultural sales team.

This role offers a unique opportunity for an individual who has a proven track record in sales to gain experience and earn in one of the worlds most dynamic and flourishing industries, Life Sciences.

You will receive full product training and receive the ongoing support of an experienced and dedicated management structure and team.
(Products: Serum & Cell Culture)

The role

�Responsible for advancing sales by telephone to a wide range of accounts in France (and occasional face to face meetings.)
�Responsible for inventory management by use of web based system
�Achieve quarterly & annual sales targets.
�Directly impact coverage, growth & margin.
�Proactively compete for all known sales opportunities with stated territory through account call planning in order to meet & exceed sales plan.
�Sending out and following up on quotes, contracts & tenders.
�Ensure that all necessary resources are used in order to close sales in favour of the company.
�Work together with Account Managers to optimise the sale of product and compete for new business.
�Deal with low & high value customers, qualify their business potential, and develop future business opportunities and growth by outbound & inbound telephone calls.
�Build and maintain relationships with customers & potential customers in assigned territory by telephone & customer visits.
�Ensure promotions & relevant information is communicated to customer and competitor information is gathered & recorded.
�Accurately forecast future business on a regular basis, or at a request by team manager.
�Plan to call customers well in advance to start negotiating sale of product or enquire about future sales.
�Develop and maintain detailed customer /prospect records and ensure that the relevant mailing list and database reflects this information. (eg Customer forecast file, non forecast file)

Skills Required

�Proven track record in a business to business sales role (ideally 12 months)
�First class communication skills in both French & English (oral and written)
�Demonstrates a natural flair and an eagerness to sell.
�Strong analytical skills, with a strong ability to assess and prioritise account sales opportunities & develop forecasts.
�Solid organisational & time management skills.
�Proven track record successfully working within a team with the ability to work alone and take ownership of tasks
�Strong Microsoft skills.

Desirable
Experience within the Life Sciences or similar industry