Top Language Jobs

Multilingual Speaking Media Sales Executive

Title: Multilingual Speaking Media Sales Executive
Salary: �25,000 - �30,000 + an attractive commission structure
Location: London, United Kingdom
Languages: Portuguese, Spanish
Posted: 10th Feb 2012

Entico Corporation Ltd is a publisher based in central London producing various on and offline media products in and around all aspects of the environment and climate change. We are also involved in various official projects with United Nations agencies involving sponsorship and awareness raising campaigns.

We are currently looking for a media sales executive to join the London sales team.� The Environmental area is still a growing sector and our business is increasing each year.
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As a media sales executive you will on working on several Climate change / CSR / Sustainability and Environmental projects including projects with United Nations Agencies. We are ideally looking for candidates with the following:
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A minimum of 12/18 months telesales/media sales experience
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A complete understanding of the full sales cycle
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A consultative confident sales approach with a can do attitude
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Experienced speaking at senior director level to International organisations
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Selling into reports, publications and online projects
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Experience in negotiating significant value deals i.e. up to �35,000 and beyond
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Candidates should have good clear english language skills also European languages (Spanish, Portuguese) would be an advantage for this role
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We offer a competitive basic salary OF �25,000 - �30,000 + an attractive commission structure meaning a realistic achievable OTE of �55,000 in your first year
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To find out more about our business please visit:
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www.entico.com/
www.rtcc.org
www.climate-change.tv
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PLEASE DO NOT APPLY UNLESS YOU HAVE TELESALES / MEDIA SALES OR PUBLISHING
SALES EXPERIENCE

PORTUGUESE, SLOVAK OR TURKISH CRB CHECKED* & EXPERIENCED INTERPRETERS - WEST MIDLANDS

Title: PORTUGUESE, SLOVAK OR TURKISH CRB CHECKED* & EXPERIENCED INTERPRETERS - WEST MIDLANDS
Salary: Excellent
Location: West Midlands, United Kingdom
Languages: Portuguese, Slovak, Turkish
Posted: 9th Feb 2012

Are you an interpreter who lives in West Midlands (Birmingham, West Bromwich, Walsall, Warwick, Leamington Spa Worcester or Coventry)?

Are you aiming to increase the number of interpreting jobs you take on weekly?

Would you like to work for an interpreting agency which has large public sector contracts in each of these areas and can offer you continuous work?

This is a great time to apply to Pearl Linguistics!

If you live in any of the areas above and have public service interpreting experience & qualifications, please get in touch with us as soon as possible.

To apply, you need to send us your CV along with a copy of your CRB Certificate via email. Postal applications will not be evaluated. The subject line of your email need to say: Interpreter � Location, Language. For example: Interpreter � Birmingham, Farsi.
This will help us process your application quicker.

If your application is approved, you may become one of our regularly requested public sector interpreters. Do not worry if you don�t speak a commonly spoken language. We are very interested in rare languages and dialects too!

We look forward to hearing from you...

* If you do not have a CRB Check, Pearl Linguistics can do the application for you; please contact us immediately.

Freelance Face-to-Face Portuguese Interpreter

Title: Freelance Face-to-Face Portuguese Interpreter
Salary: Undisclosed
Location: East London - London, United Kingdom
Languages: English, Portuguese
Posted: 8th Feb 2012

Language Line Services are a market leading interpreting agency and we currently have exciting positions available for Freelance Face-to-Face Portuguese interpreters in the East London area.

Benefits of interpreting with us include:
- A continuously expanding client base
- Excellent communication and support with our friendly team
- Remote training

We require our interpreters to:
- Excel at customer service
- Have ongoing access to internet and e-mail
- Be able to provide an accurate, confidential and impartial service
- Be eligible to be self-employed in the UK

These positions are only available for a limited period of time so please get in touch today if you speak Portuguese and would like to join our Interpreter pool, or recommend this opportunity to someone you know who may be interested.

Email: lr.recruitment@languageline.co.uk (quoting ref TLJ-POR-E)
Telephone: 0845 602 7769 (option 2)
Website Application: www.languageline.co.uk/careers & select �Apply Today�

Portuguese, Italian or French speaking Reservation Agent - US AIRWAYS!!!

Title: Portuguese, Italian or French speaking Reservation Agent - US AIRWAYS!!!
Salary: Excellent
Location: Merseyside - North West, United Kingdom
Languages: French, Italian, Portuguese
Posted: 8th Feb 2012

Take your career to new heights with US Airways!

US Airways is currently seeking bilingual Reservation Representatives for their Liverpool Contact Centre.

What makes an airline take off? At US Airways we think it's the people. That's why we've built a diverse workforce that brings a world of different talents to our company.

US Airways is the fifth largest domestic airline employing more than 35,000 aviation professionals worldwide. US Airways, US Airways Shuttle and US Airways Express operate approximately 3,500 flights per day and serve more than 230 communities in the U.S., Canada, Europe, the Caribbean, Latin America and the Middle East. US Airways is a member of the Star Alliance network, which offers our customers 18,000 daily flights to 965 destinations in 162 countries worldwide. Additional information on US Airways can be found at www.usairways.com.

Besides free travel to over 230 destinations worldwide, we offer great benefits and even greater opportunities for advancement. So if a career in the airline industry gets your jets revving, apply to US Airways today and work for US!

Location

US Airways Liverpool is a European oriented Customer Contact Centre located in the heart of Liverpool, England. The Contact Centre moved into a brand new facility in November 2010 and currently employs approximately 100 people in a multicultural environment.

The purpose of US Airways European Contact Centre is to generate international airline bookings and provide customers with excellent customer service.

The Job

Our Reservations Representatives receive inbound calls from our international customers and meet their travel needs by providing efficient and courteous service in their language of choice. From making new reservations to changing flights and solving problems, the Representative handles a variety of calls which ensures the job is always interesting.

Our Reservations Sales Representatives take calls in the local languages from Belgium, Brazil, France, Germany, Greece, Italy, Portugal, Spain, Switzerland, UK and Ireland.

Our lines are open 365 days a year from 7:00 to 20:00 on weekdays and from 8:00 to 16:00 on weekends and we work in shifts.

The Training

Training is paid and consists of classroom as well as on the job training. The initial paid training period lasts 5 weeks.

Job Qualifications

� Bilingual written and oral fluency in English and in one of the following languages: Portuguese, Italian or French. Language skills are tested in the interview process.

� GCSE or O-Level English and Math or equivalent

� Demonstrated ability and work experience in customer service

� Flexibility to work variable shifts, weekends and holidays as required

� Ability to function effectively in a fast paced environment and handle difficult customer service interactions

� Applicant must be eligible to work in the UK

� Proficient in computer and keyboard skills

� Prior Contact Centre experience is a plus

All candidates must pay for their own travel expense for interviewing and relocation.

The training for this full time position will start April 2012.

Portuguese speaking Technical Support Representative + RELOCATION PACKAGE

Title: Portuguese speaking Technical Support Representative + RELOCATION PACKAGE
Salary: �Salary + RELOCATION PACKAGE + BONUS + GREAT BENEFITS
Location: Belfast - Northern Ireland, United Kingdom
Languages: English, Portuguese
Posted: 6th Feb 2012

Contract: Permanent - shifts will be scheduled between 8am and 5pm Monday to Friday
Job Start: February 2012

The Company

As a global leader in business process outsourcing, TeleTech helps organizations around the world grow, manage, and optimize their most valuable assets: customer relationships. With offices and operations in 17 countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout Europe, North America, Asia Pacific, Africa, and Latin America.

The Position

As an Portuguese speaking Technical Support Representative you will support customers in both Italian and English where technical assistance is required. In a contact centre environment, you will use computer-based tools as well as your own problem-solving skills to identify and resolve customer issues with technical products.
You will be the first point of contact for customers both by telephone and email. This will be a perfect opportunity to use your excellent customer service skills to ensure every customer is highly satisfied.
This position offers a comprehensive training program to ensure our successful candidate becomes a product specialist within their particular field and the successful candidate will need to pass a knowledge check at the end of the training period.

You will also have the opportunity to test out the products and suggest improvements to the knowledgebase based on developing trends and customer issues which you have resolved.

Your skills
Essential skills:
� Fluency in written and spoken Portuguese and English
� Excellent communication skills and telephone manner
� Technical aptitude
� Excellent Customer Service skills and previous experience in providing customer service or technical support

We will highly value candidates who also have:
� An IT related qualification
� Experience in database / customer management systems including excellent attention to detail when inputting and collating information
� Experience of working to high quality assurance standards within a target driven environment.

What we can offer you�

Total Reward package includes:

� Basic plus opportunity to earn bonus of up to �190 per month depending on performance
� Relocation package to assist you in moving to Belfast
� Continuous paid training on the latest technology
� Private Medical Insurance
� Private Pension
� 29 days holiday entitlement + extra entitlements
� On site canteen
� Life assurance
� Eye Care Reimbursements
� Child Care Voucher scheme
� Dental Plan
� Discounted local gym membership
� Free Parking, close proximity to city centre by bus or train
� Potential for rapid career development in many fields and throughout 17 countries!

What's more?

From day one at TeleTech, you'll be part of a dynamic and professional team that supports and encourages you to excel and succeed at every turn. You will also find that we offer clearly defined career paths as well as numerous career-building tools that help ensure you're on the right path to success. These advantages along with a full range of competitive benefits and performance-based rewards make TeleTech a great place to work, and build your career.

Translation Project Coordinator

Title: Translation Project Coordinator
Salary: �24 - 29K
Location: Central London - London, United Kingdom
Languages: English, Danish, Dutch, Finnish, French, German, Norwegian, Portuguese, Spanish, Czech, Polish, Other Languages, Swiss German
Posted: 6th Feb 2012

RR Donnelley is a global provider of integrated communications. Founded more than 145 years ago, the company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, enhance ROI and ensure compliance. Our Global Translation Services department provides translation services to help our clients� business meet their communication challenges and support their global strategies.

This position serves as the regular contact person between our clients (internal and external) and our global network of linguists. The Project Coordinator is responsible for communicating specific detailed instructions to linguists, and managing workflows and processes. It is accountable for the final quality assurance of translation and real-time, accurate recording of activities.

KEY RESPONSIBILITIES:
� Review the jobs assigned and assess needs for additional information, e.g. compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories.
� Manage translation teams and linguistic assets to ensure compliance with RRDs productions workflows and that quality and turn-arounds standards are met.
� Select and assign translation teams, negotiate rates and deadlines and coordinate production with translators, proofreaders, in-country clients reviewers, typesetters and Customer Service Reps.
� Keep salesperson/Customer Service Rep up to date at all times.
� Keep project admin up-to-date at all times and maintain accurate records of all costs.
� Check projects costs for accuracy and match to purchase order.
� Exercise sound judgment in keeping supervisor informed of potential difficulties.
� Inform supervisor of all issues affecting cost, quality and turn-around.
� Check accuracy of translation prior to sending it to client or to typesetting if needed.

QUALIFICATIONS AND KEY ATTRIBUTES:
-College degree (BA, BS) and degree in Translation and/or interpretation or equivalent experience
-Fluent in English plus one, ideally two additional languages to mother tongue standard
-Strong computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
-Familiarity with desktop publishing software (Indesign, QuarkXPress, Framemaker).
-Linguistic skills to include ability to create glossaries, assess quality and completeness of translations
-Advanced translation memory experience including TRADOS, Multiterm IX, Context, glossary and file
management.
-Minimum 1.5 years previous project management experience in translation services.
-Ability to prioritize while handling multiple projects simultaneously in a hectic, time-sensitive environment
-Ability to communicate accurately detailed instructions to multilingual vendors.
-Detail and service oriented.
-Clear sense of accountability.

PERSONAL ATTRIBUTES:
Flexible team player
Superior Interpersonal skills
Can mix and relate well to all levels
Demonstrated ability to work well under pressure and unsupervised
Flexibility to work overtime required
Professional demeanor
Focused on goals and the overall team and company objectives
Self-motivated and proactive
Can improvise and innovate

If you are interested joining a great company, please send your cv to Agi emailing to agnes.x.szaniszlo@rrd.com

Please note that due to high volume applicants, only successful candidates will be informed.

German, Portugese or Spanish Speaking Customer Service Advisor

Title: German, Portugese or Spanish Speaking Customer Service Advisor
Salary: �15,000
Location: E.Yorks - Yorkshire, United Kingdom
Languages: German, Portuguese, Spanish
Posted: 6th Feb 2012

The Company

Alpharooms.com

The company is currently celebrating 11 years of successful trading and continues to grow, with a portfolio of over 70,000 hotels and apartments worldwide. Alpharooms.com is one of the UK's leading websites for discount worldwide travel. It offers some of the best deals available on the internet for discount hotels and flights.

Job details:

You will offer first line support to our customers via telephone and email.
As the first point of contact for our customers, your role is essential in promoting the Company.

With excellent communication skills, you will provide support to other areas of the business where your language skills will be valuable in enhancing the customer experience.

Role responsibilities:

� Responsible for the achievement of departmental and personal targets including:
� Calls answered within agreed SLA timeframes and adherence to call management procedures.
� Accurate work completed via the Customer Support Centre.
� Understanding of the relationship between alpharooms.com and its suppliers.
� In depth knowledge of the alpharooms.com website.
� Ensure thorough understanding of all technical procedures.
� Flexible attitude to shift patterns.
� Responsible for the completion of administration tasks.
� To sell alpharooms.com as a business to customers and encourage future bookings.

Person specification:

� Well organised, flexible and proactive.
� Be a team player.
� Be able to communicate information easily.

Skills & experience

� Be fluent in English & German, Portugese or Spanish - both written and spoken.
� Have good computer skills, especially MS Office programs.
� Have an excellent telephone manner and the ability to create a positive customer relationship.

To apply, please click the link below.
� Have previous office based Customer Service experience.

Translation Team Leader

Title: Translation Team Leader
Salary: �35 - 39K
Location: Central London - London, United Kingdom
Languages: English, Danish, Dutch, French, German, Portuguese, Spanish, Swedish, Polish, Swiss German
Posted: 6th Feb 2012

RR Donnelley is a global provider of integrated communications. Founded more than 145 years ago, the company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, enhance ROI and ensure compliance. Our Global Translation Services department provides translation services to help our clients� business meet their communication challenges and support their global strategies.

This position serves as the main contact person between our major clients (internal and external) and our global network of linguists. It is responsible for managing complex projects as well as specific production teams including junior and senior PCs and freelancers, communicating specific detailed instructions to foreign speaking linguists, and managing workflows and processes. It is accountable for the final quality assurance of translation and real-time, accurate recording of activities.
KEY RESPONSIBILITIES:

� Train and provide feedback to Supervisor on PC performance within designated production teams, manage workload ensuring tasks are allocated evenly within the team. Ensure that Quality Checks have been carried out satisfactorily. Monitor that assigned PCs follow established procedures consistently for all administrative tasks and every aspect of the project.
� When required, organize production-related client meetings, coordinate process review on main accounts and create Service Recovery Report. Create and develop GTS translations tools used for these accounts (Translation Memories, style guides, glossaries, account information, etc.) and develop efficient workflows for maximizing the use of these resources.
� Support CRLs and other GTS Mgt members in translations estimate analysis and preparation.
� Manage in-house freelancers efficiently and cost effectively.
� Select and assign translation teams, negotiate deadlines and coordinate production with translators, proofreaders, in-country clients reviewers, typesetters and Customer Service Reps.
� Keep salesperson/Customer Service Rep up to date at all times.
� Exercise sound judgment in keeping supervisor informed of potential difficulties such as issues affecting cost and turn-around.
� Hands-on production involvement such as checking completeness and accuracy of translation prior to delivery to client or sending it to typesetting if needed.
QUALIFICATIONS AND KEY ATTRIBUTES:

-College degree (BA, BS) and degree in Translation and/or interpretation or equivalent experience
-Excellent written and spoken skills in English plus one, ideally two additional languages to mother tongue
standard
-Proficient computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
-Strong knowledge of desktop publishing software (QuarkXPress, Framemaker)
-Linguistic skills to include ability to create glossaries, assess quality and completeness of translations.
-Expert translation memory experience including TRADOS, Multiterm IX, Context, glossary and file
management.
-Minimum four year previous experience in translation services, including three years Senior Project �
Management/Coordination experience.
-Ability to prioritize while handling multiple projects simultaneously in a hectic, time sensitive environment
-Ability to communicate accurately detailed instructions to linguists
-Detail and service oriented
-Clear sense of accountability

PERSONAL ATTRIBUTES:

Flexible team player
Superior Interpersonal skills.
Can mix and relate well to all levels.
Demonstrated ability to work well under pressure and unsupervised.
Flexibility to work overtime required.
Professional demeanor.
Focused on goals and the overall team and company objectives
Self-motivated and pro-active
Can improvise and innovate

If you are interested joining a great company, please send your cv to Agi emailing to agnes.x.szaniszlo@rrd.com

Please note that due to high volume applicants, only successful candidates will be informed.

Freelance desktop publishers

Title: Freelance desktop publishers
Salary: �13 - 20ph
Location: London, United Kingdom
Languages: English, Danish, Dutch, French, German, Mandarin, Portuguese, Russian, Spanish, Other Languages
Posted: 6th Feb 2012

RR Donnelley is looking for experienced freelance desktop publishers for either in-house or home based work.

RR Donnelley is a global translation and publishing agency. Founded more than 146 years ago, the company works collaboratively with more than 60,000 customers worldwide.

One of our clients sends design requests regularly to recreate their Medical Brochures, Spech Sheets and Marketing campaign flyers either by using already existing files/ templates that we have to update with new images/ contents, or by creating new files completely from scratch.
The files we normally work with come from the US and need to be �Europeanised� so that they can be used in the European target market.

We usually work with English files - translation is at a later stage � therefore there is no language requirement other than English.

Requirements:
- Experienced InDesign user � ideally have your own tools
- Experience in creating/ updating brochures, flyers, etc
- Available on a freelance basis either in Central London or from home

If you are interested in joining our team as a freelancer, please send your cv with your rates and availability to Agi to agnes.x.szaniszlo@rrd.com

Bilingual Customer Support/Helpdesk Advisors

Title: Bilingual Customer Support/Helpdesk Advisors
Salary: Excellent
Location: Lancashire - North West, United Kingdom
Languages: French, Portuguese, Spanish
Posted: 6th Feb 2012

Bilingual Customer Support/Helpdesk Advisors
2 x Full Time Position - 37 hours per week � covering 22*7 on a shift pattern

Salary: Attractive Salary + Pension Scheme + Private Health Insurance
Location: Blackburn, Lancashire

At Promethean we believe that our technology can unleash the potential of human achievement. As the global leader in interactive and collaborative learning technology, we combine innovation, real-world experience and scientific insight to help realise the full potential of every instructor, presenter and student �from the classroom to the boardroom to any space where information, collaboration, and global citizenship meet.

650,000 classrooms across the world rely on our technology to inspire and educate their pupils. Our technology integrates seamlessly with traditional teaching methods in over 100 countries.

With corporate headquarters in the U.K. and U.S., Promethean has products distributed through a network of partners in some 100 countries and is listed on the main market of the London Stock Exchange as Promethean World Plc (ticker symbol �PRW�).

Promethean�s latest accolade follows a series of prestigious award wins in 2010. The company was named, �ICT Company of the Year� at BETT, �Manufacturer of the Year� at the AV Awards, and picked up the top prize in three categories at the Worlddidac Awards. Three Promethean products are finalists for the 2011 CODiE Awards.

To help us further expand our business, we are seeking two additional Customer Support Technicians on a full time basis for our Global support desk. The successful candidates will be fluent in English and one or more of the following languages � Italian, Spanish, German, French, Dutch or Portuguese and have the ability to offer excellent customer service.

As a Bilingual Customer Support/Helpdesk Advisor you will be a key member of the Technical Support team, and will be responsible for:

1st line telephone and email technical support to a wide customer base.
Problem solving with the customers to bring about a speedy resolution to their enquiries.
Maintaining a detailed history on the Call Management System of all issues reported to customer support.
Performing general administration and back office duties within the support environment.
Covering a shift pattern from 7:30pm to 5:30pm on a rota basis.

To be successful as a Bilingual Customer Support/Helpdesk Advisor you will:

Be fluent (both written and spoken) in English and one or more of the following languages � Italian, Spanish, German, French, Dutch or Portuguese.
Have good working knowledge of PC configuration and Windows operating systems.
Have previous customer service experience.
Have excellent organisational skills.
Be enthusiastic and highly motivated.
Possess excellent communication skills.
Be customer focused.

Here at Promethean UK we offer an excellent salary, although we know that�s not all that interests you. That�s why we also have a company bonus scheme, 26 days holiday, private medical insurance, and group personal pension plan. Don�t forget as well, we�ll be offering you the opportunity to work with a global business.

Temporary Research Assistant (French, German or Portuguese Speaker)

Title: Temporary Research Assistant (French, German or Portuguese Speaker)
Salary: from �8.5 per hour
Location: Central London - London, United Kingdom
Languages: French, German, Portuguese
Posted: 6th Feb 2012

With a London based Head Office and 8 satellite offices around the world, QS is the leading global career and education network, helping individuals fulfil their potential through fostering international mobility, educational achievement and career development. We provide the platform for educators and employers to target, meet and select the best qualified candidates from around the world. www.qs.com

Job Description:
� Data collection � gathering correct information from universities directly via email, website, telephone or third party sources
� Data entry � accurate data entry into existing online database
� Data validation � determine if data is accurate, complete or meets specified criteria
� Correspondence � dealing with university representatives or third party clients, handling enquiries, promoting the products
� Research � research the web or other applicable sources for useful information
� Research Outputs � contributing to high quality and insightful research outputs

Specific tasks:
� Keyword insertion � reviewing site content to optimise use of keywords and key phrases
� Cross-linking and site navigation � optimising the usability of the site through linking of keywords to the relevant sections
� Categorizing data
� Web research

Skills required:
� French / German / Portuguese speaker
� Fluent in English
� Good Team player
� Ability to stay focused and high attention to detail
� Tenacity, diplomacy and reliability
� Healthy appetite for problem solving
� Inquisitive mind and genuine interest
� Good communication
� Effective time management
� Commitment and Enthusiasm
� Excellent knowledge and experience of office software applications
� Ability to work independently and as team member
� Web research skills
� Knowledge of MS Office and Internet familiarity
� Ability to stay focused
� Attention to detail

Salary - from �8.5 per hour
Duration - up to 20 weeks

WE CAN ONLY CONSIDER THOSE APPLICANTS WHO HAVE LEGAL STATUS TO WORK IN THE UK.

MARKET RESEARCHERS / ANALYSTS / SUPERVISORS: ALL LANGUAGES

Title: MARKET RESEARCHERS / ANALYSTS / SUPERVISORS: ALL LANGUAGES
Salary: Excellent Hourly Rates
Location: Kent - South East, United Kingdom
Languages: English, Cantonese, Danish, Dutch, French, German, Mandarin, Portuguese, Russian, Swedish, Polish
Posted: 5th Feb 2012

We urgently require Market Researchers for current and forthcoming projects. Native level language skills are essential.

Candidates should be experienced in conducting in-depth interviews to CEO level.

Desk research experience very useful for some projects.

Projects typically last for between two and six weeks, and we always try to offer good candidates the opportunity to work with us on future projects.

The Business Advantage Group Plc is a specialist international research, marketing and management consulting practice operating in the information Technology Sector.

The company is based in Petts Wood, Orpington, Kent - only a 25 minute train journey from Charing Cross, Waterloo, London Bridge or Victoria. 1 minute walk from Petts Wood Station - very easy to commute if you are located or looking for a position in London.

Business Advantage provides services to their clients under four main service areas:

�marketing and management consultancy;

�market research;

�database services - building, cleaning and management;

�sales and marketing services;

Multilingual Accounting Summer Internship

Title: Multilingual Accounting Summer Internship
Salary: Competitive + Training
Location: Central London - London, United Kingdom
Languages: Dutch, French, German, Italian, Portuguese, Spanish
Posted: 4th Feb 2012

The Role:

This is an exciting opportunity for a business-minded and efficient Intern to be part of our Accounting team which is at the front line in dealing with high-profile customers and vendors. Our Accounting department is fast paced, challenging and there are tight deadlines to be met.

You will be the primary contact for existing clients and vendors to assist and advise them on account, invoice and billing queries. You will manage the life cycle of the clients' or vendor accounts via our internal ticketing system, ensuring that our clients understand where they are in the life cycle and what the next steps are.

You will also be directly responsible for contributing to projects with the possibility of being given your own pool of clients to manage if you perform well.

Bloomberg's global customer base also allows you to fully utilize your multilingual skills and will allow you to work in an international organisation. We are currently recruiting for candidates with fluency in English as well as two or more of the following languages: French, Italian, Spanish, Portuguese, German and Dutch. Other European languages will be considered.

Responsibilities:

Based at our London office, you will be responsible for:

- contributing to projects
- contributing to/maintaining departmental performance targets
- having sole responsibility for managing client responses, identifying important information and issues needing to be dealt with
- managing client records to ensure we are tax compliant

Qualifications:

- self-starter with great multitasking and organisational skills with a great focus on customer-service
- excellent Excel skills advantageous
- accuracy/attention to detail essential
- strong written and verbal communication skills coupled with the ability to communicate clearly)
- ability to remain calm under pressure, with the ability to inspire confidence in clients regardless of the situation
- proactive self-starter
- dedicated team player with a proactive approach
- availability to work for 10 weeks starting 25th June 2012

Bilingual Escalated Contracts Administration Representative

Title: Bilingual Escalated Contracts Administration Representative
Salary: Competitive + Benefits
Location: London, United Kingdom
Languages: French, Italian, Japanese, Portuguese, Spanish
Posted: 4th Feb 2012

The Role

Bloomberg is looking for a driven, results oriented individual to take on an exciting role of a Contract Administration/Escalated Support and Negotiations Representative. The person in this role will be the first point of reference for all questions and negotiations on the terms of license agreements across our product lines.

Responsibilities will include clarifying the terms and conditions of product license and non-disclosure agreements, preparing contract documentation, and addenda. Additionally, the applicant will work directly with internal and external Counsels, Compliance, Sales and Product Development departments to support new and current product initiatives.

Qualifications

-Bachelor's degree or equivalent work experience
-Experience in contract administration and negotiation is preferred
-Business fluency in English and one of the following languages required: French, Italian, Spanish, Portuguese or Japanese
-Proven administration skills
-Self-motivated individual
-Strong organizational skills including project management
-Excellent verbal and written communication skills
-Proficiency in Microsoft Office - WORD, EXCEL, PROJECT
-Ability to multi-task and work with minimal supervision
-Ability to work under pressure and meet tight deadlines
-Experience of working in a fast paced environment
-Ability to work closely within a global team

Global Technical Support Summer Internship 2012 - with Languages

Title: Global Technical Support Summer Internship 2012 - with Languages
Salary: Competitive + Training + Holidays
Location: Central London - London, United Kingdom
Languages: Cantonese, French, German, Italian, Japanese, Mandarin, Portuguese, Russian, Spanish
Posted: 4th Feb 2012

The Role

Make the most of your IT knowledge in one of the most global and progressive financial environments in the world. Solve issues in areas including Software, Hardware, Biometric Security, Networking and much more, and provide our clients from around the world with the best customer service available. Global Technical Support will give you a chance to use your communication and organizational skills while working with the most powerful tool in the financial industry today.

By solving customers' hardware, software, and networking problems while providing outstanding service, you'll be given the opportunity to gain invaluable technical and customer service experience. You will also liaise closely with other departments to explore new developments, and investigate complex issues. Bloomberg Global Technical Support is an exciting role that offers endless opportunities for individuals that are driven, highly-motivated, and eager to learn.

Bloomberg's global customer base also allows you to fully utilise your multilingual skills and will allow you to work in an international organisation. We are recruiting for candidates with fluency in English and one or more of the following languages: French, Italian, Spanish, Portuguese, German, Russian, Japanese, Mandarin, Cantonese. Other European languages will be considered.

Qualifications

- Day to day support of all our customers in global locations
- Excellent listening, problem solving and analytical skills with the ability to remain calm under pressure and work in a concise, clear and focused manner
- Excellent verbal and written communication skills
- General knowledge of IT products and principles is desirable
- Fluency in English plus two European languages required
- Availability to work for 10 weeks beginning 25th June 2012

Multi-Lingual Project Co-ordinator

Title: Multi-Lingual Project Co-ordinator
Salary: Competitive + Training + Holidays
Location: Central London - London, United Kingdom
Languages: French, German, Italian, Portuguese, Russian, Spanish
Posted: 4th Feb 2012

The Role:

Bloomberg Installations is on the front line when it comes to implementing new business. In this high-profile, project-management role, you will be the primary contact for new and existing clients, assisting and advising with issues such as the integration of our product onto their network, determining the best infrastructure for their connectivity and ensuring the whole installation process meets the clients' needs.

Installations Coordinator is a fast-paced, challenging, project-management position. You will be directly responsible for the implementation and growth of our terminal based business, and will facilitate change in response to client needs.

Installations also assist customers with ancillary Bloomberg products, including Server API, BlackBerry, biometric authentication and our videophone technologies, ensuring that our customers are provided with the most complete access. Managing Bloomberg projects is an exciting opportunity for both business-minded and technical candidates, while Bloomberg's global customer base also allows you to fully utilize your multilingual skills.

We are looking for self-starters with great multitasking and organizational skills with particular focus on customer-service. A career in Bloomberg Installations positions you well for a variety of opportunities across the business.

Teams are fully multilingual normally speaking at least 2 European languages and will allow you to work in the UK within a truly international organization. We are currently recruiting for candidates with fluency in two or more of the following languages: French, Italian, Spanish, Russian, Portuguese and German.

Responsibilities:

Based at our London office, you will be responsible for:

-Integrating the Bloomberg product onto the client's network
-Coordinating and managing resources to meet project deadlines
-Multitasking with a high volume of simultaneous projects
-The ideal candidate will be able to remain calm under pressure, with the ability to inspire confidence in clients regardless of the situation.
-Proven excellence in customer service a bonus. A proactive self-starter
-Dedicated team players with a proactive approach.
-Availability to work for 10 weeks starting 25th June 2012

Portuguese Speaking Contracts Representative

Title: Portuguese Speaking Contracts Representative
Salary: Competitive + Benefits
Location: Central London - London, United Kingdom
Languages: English, Portuguese
Posted: 28th Jan 2012

The Role:

Bloomberg is looking for linguists with highly developed administrative skills to join our fast-paced global Contracts Team. Liaising with clients across Europe, the Middle East and Africa, you will work alongside colleagues across the business to provide exceptional customer service.

This is a great opportunity for a detail orientated individual to provide the vital link between Bloomberg and our clients. This includes administrating all legal documentation and maintaining customer account information.

On a daily basis you will:

- Process sales order requests
- Maintain the order systems
- Keep internal databases up to date

Using your communication and language skills you will deal with clients in a range of sectors, including the finance and legal industries. You will assist our clients and respond to a variety of queries in regards to their contracts and orders. Providing exceptional customer service is critical!

Requirements:

- Demonstrated experience of a fast-paced administrative role
- Proven exceptional customer service skills
- Organized and detail focused, with experience of detailed data-entry
- Ability to multi-task, work under pressure and meet deadlines
- Fluency in English & Portuguese (fluency in or knowledge of an additional European language a plus)
- Excellent verbal and written communication skills
- Ability to be a team player

EA Portuguse Gaming Support Agent

Title: EA Portuguse Gaming Support Agent
Salary: competitive
Location: Belfast - Northern Ireland, United Kingdom
Languages: English, Portuguese
Posted: 22nd Jan 2012

gem delivers an exceptional customer service experience through the passion of our people. gem provides customer and sales support through 24 different languages, who come from a variety of cultures.

Location: Belfast

Culture:At gem our culture is reflected in our people and their attitude to build the skills required for the job. All �gemmers� are challenged to exceed the parameters of their day to day job by helping us and our clients exceed customer expectations. Our dress code is relaxed and we value the respect of others. We have a comfortable break area. You will work in a dynamic team who work towards individual and team targets.

Electronic Arts is the world�s largest marketer, publisher, and distributor of computer and video games. gem has been providing support for EA customers since 2007

Role: Gaming Support Agent � Calls and inbound emails
Reports to:Gaming Support Manager

Purpose:
Electronic Arts is a leading developer, publisher, marketer and distributor of video games. Recognised as one of the leading names in the gaming industry, EA have developed some of the world�s most popular games and game franchises. EA currently supports all major gaming platforms.

gem currently handles enquiries regarding a number of EA products including popular Windows PC real time strategy game BattleForge, web browser online strategy game Lord of Ultima, casual mini-games website Pogo, children�s favourite Littlest Pet Shop Online and the Need for Speed Franchise. gem also provide support for EA console games.

The person in this position will work in a team environment to support EA�s customers with billing enquiries, reporting foul play or behaviour in social online gaming, and technical issues. The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone and email in a timely and efficient manner.

Responsibilities:
Provides excellent customer service and technical support to skilled gamers via telephone and email
Provides a positive customer experience through, efficient, friendly, high quality response
Fields customer inquiries across all support channels:
Member Services,
In-Game Support
Technical Support
Completes translations from English to [EU Language] for standard texts and templates
Maintains a good working knowledge of EA products and services and PC technical support.
Assists with knowledgebase maintenance, FAQ review, and pre-formatted responses.
Takes part in, and encourages active participation in team discussion activities
SKILLS

Essential Criteria:

Be able to demonstrate a keen interest and passion for gaming
Fluency in written and spoken [European Language]
Fluency in written and spoken English
Customer Focus - 6 months outstanding customer service experience in a service driven environment
Specialist Expertise - Demonstrates expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives)
Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
Planning & Organising - Ability to multitask, plan and prioritise workload
Effective Communication - Excellent communication skills both verbal and written
Resilience - Demonstrates resilience and ability to work on own initiative
Problem Solving - Demonstrates problem solving and troubleshooting skills
Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets

Desirable Criteria:

2 years outstanding customer service experience in a service driven environment

SALARY
�15,500 per annum gross

HOURS OF WORK

40 Hours per week on a rotational shift pattern from Monday to Friday
8am � 6pm

TRAINING/INDUCTION

Training will be conducted over 2 weeks. It will be intensive and will consist of acquiring how EA operates as a company, as well as technical and product knowledge, required for the position.
No absence or lateness during this period. There will be assessments ongoing through training and final assessment at the end. All training is conducted in English.

BENEFITS
Stakeholder Pension Scheme
Quarterly Performance Related pay
Large range of employee discounts
Bi annual reward and recognition schemes
Buns and fruit on a Friday!
Cycle to work scheme

RELOCATION For those that are relocating, we offer an attractive relocation package:
Travel Costs will be reimbursed up to the cost of �250
Accommodation in a city centre hotel.
We have a relocation advisor within gem who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and Accommodation)

Portuguese Speaking EA Gaming Support Agent

Title: Portuguese Speaking EA Gaming Support Agent
Salary: Excellent
Location: Belfast - Northern Ireland, United Kingdom
Languages: Portuguese
Posted: 22nd Jan 2012

** Who is gem? **

gem delivers an exceptional customer service experience through the passion of our people. We provide customer, technical, gaming and sales support across 31 different languages and work together in a challenging, vibrant and multi-lingual environment!

** What is the role? **

Portuguese Speaking EA Gaming Support Agent

The person in this position will work in a team to support EA�s customers with billing enquiries, reporting foul play or behaviour in social online gaming, and technical issues. The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone, chat and email in a timely and efficient manner.

Electronic Arts is a leading developer, publisher, marketer and distributor of video games. Recognised as one of the leading names in the gaming industry, EA have developed some of the world�s most popular games and game franchises. EA currently supports all major gaming platforms.

gem currently handles enquiries regarding a number of EA games including popular Windows PC real time strategy game BattleForge, web browser online strategy game Lord of Ultima, casual mini-games website Pogo, children�s favourite Littlest Pet Shop Online and the Need for Speed Franchise. gem also provide support for EA console games.

** What are the Essential Criteria? **

Candidates should...

� Be able to demonstrate a keen interest and passion for gaming
� Be fluent in written and spoken English
� Be fluent in written and spoken Portuguese
� Have 6 months outstanding customer service experience in a service driven environment
� Be able to demonstrate expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives)
� Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
� Have the ability to multitask, plan and prioritise workload
� Have excellent communication skills both verbal and written
� Demonstrate resilience and ability to work on own initiative
� Demonstrate problem solving and troubleshooting skills
� Demonstrate ownership and accountability to achieve deadlines and targets

** What are the BENEFITS of working for EA at gem? **

� Extremely competitive salary
� gem provides a bright, modern and exciting place to work with excellent staff facilities
� the opportunity to travel and work abroad
� the opportunity to improve your standard of English and work in a multi-lingual environment
� Performance Related Pay
� Staff Discount Scheme
� Eye Care Provision
� Cycle to Work Scheme
� Generous Holidays � 22 days plus 6 statutory days & birthday day off
� Childcare Vouchers
� Annual Reward & Recognition Ceremony
� Free buns and fruit on a Friday!
� 21 Holidays & 6 Stat days & birthday day off
� Stakeholder Pension Scheme
� Team and gem events

The list goes on...

What is the Salary?

�7.45 per hour (equivalent to �15,500 per annum gross (taxes to be deducted).
Please note that the salaries in gem reflect the much lower cost of living in Belfast. They facilitate an extremely comfortable lifestyle due to the lower costs of accommodation, transport and all other amenities in Belfast.

What are the hours of work?

40 Hours per week on a rotational shift pattern from Monday to Sunday

9am � 10pm . However, your Department�s operational hours are 24 hours 7 days per week. Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.

What is the training like?

Training will be conducted over 2 weeks. It will consist of acquiring knowledge of how EA operates as a company, as well as technical and product knowledge, required for the position.

Does gem offer a relocation package?

For those that are relocating, we offer a fantastic package:

Travel Costs will be reimbursed up to the cost of �250 (reimbursements will be authorized if the employee remains employed by gem for at least 3 months). All receipts must be kept for reimbursement.
Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation
We have an individual relocation advisor within gem who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and finding accommodation)

More information on Belfast...
Belfast is a vibrant, multi-cultural and exciting place to live. As the capital city of Northern Ireland, Belfast is home to more than 27, 000 people and boasts a wide variety of exciting attractions, entertainment and shops.

The transportation within Belfast is also first class with three airports, direct sea crossings from Scotland and England and a direct rail link from Dublin, getting to Belfast and Northern Ireland has never been easier.
Moving to a new city can be a daunting experience but Belfast is among the most welcoming cities in the world and we, as a company, do our best to make sure the transition is as easy and enjoyable as possible! Finding accommodation is simple with the support of our relocation team and it is extremely cheap to live in Belfast � accommodation, transportation and the general cost of living are all very reasonable.

To find out more about this fantastic city, please visit http://www.gotobelfast.com/default.aspx

We look forward to receiving your application soon!

EA Portuguese Gaming Support Agent

Title: EA Portuguese Gaming Support Agent
Salary: Competitive
Location: Belfast - Northern Ireland, United Kingdom
Languages: English, Portuguese
Posted: 22nd Jan 2012

gem delivers an exceptional customer service experience through the passion of our people. gem provides customer and sales support through 24 different languages, who come from a variety of cultures.

Location: Belfast

Culture:At gem our culture is reflected in our people and their attitude to build the skills required for the job. All �gemmers� are challenged to exceed the parameters of their day to day job by helping us and our clients exceed customer expectations. Our dress code is relaxed and we value the respect of others. We have a comfortable break area. You will work in a dynamic team who work towards individual and team targets.

Electronic Arts is the world�s largest marketer, publisher, and distributor of computer and video games. gem has been providing support for EA customers since 2007

Role: Gaming Support Agent � Calls and inbound emails
Reports to:Gaming Support Manager

Purpose:
Electronic Arts is a leading developer, publisher, marketer and distributor of video games. Recognised as one of the leading names in the gaming industry, EA have developed some of the world�s most popular games and game franchises. EA currently supports all major gaming platforms.

gem currently handles enquiries regarding a number of EA products including popular Windows PC real time strategy game BattleForge, web browser online strategy game Lord of Ultima, casual mini-games website Pogo, children�s favourite Littlest Pet Shop Online and the Need for Speed Franchise. gem also provide support for EA console games.

The person in this position will work in a team environment to support EA�s customers with billing enquiries, reporting foul play or behaviour in social online gaming, and technical issues. The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone and email in a timely and efficient manner.

Responsibilities:
Provides excellent customer service and technical support to skilled gamers via telephone and email
Provides a positive customer experience through, efficient, friendly, high quality response
Fields customer inquiries across all support channels:
Member Services,
In-Game Support
Technical Support
Completes translations from English to [EU Language] for standard texts and templates
Maintains a good working knowledge of EA products and services and PC technical support.
Assists with knowledgebase maintenance, FAQ review, and pre-formatted responses.
Takes part in, and encourages active participation in team discussion activities
SKILLS

Essential Criteria:

Be able to demonstrate a keen interest and passion for gaming
Fluency in written and spoken [European Language]
Fluency in written and spoken English
Customer Focus - 6 months outstanding customer service experience in a service driven environment
Specialist Expertise - Demonstrates expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives)
Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
Planning & Organising - Ability to multitask, plan and prioritise workload
Effective Communication - Excellent communication skills both verbal and written
Resilience - Demonstrates resilience and ability to work on own initiative
Problem Solving - Demonstrates problem solving and troubleshooting skills
Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets

Desirable Criteria:

2 years outstanding customer service experience in a service driven environment

SALARY
�7.45 per hour (equivalent to �15,500 per annum gross (taxes to be deducted).

You will be paid on the last working day of each month directly into your bank account. Your payment will cover the period from 22nd of the previous month to 21st of the current month.

All gem staff must have a UK bank account in their own name and must provide these details to us on their first day of employment (exceptions made for those who are relocating to the UK).
If you start after 21st of a month, you will not receive your first payment until the following month.

HOURS OF WORK

40 Hours per week on a rotational shift pattern from Monday to Friday
8am � 6pm however your Department�s operational hours are 24 hours 7 days per week. Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.

Flexibility is important. Obligations placed upon you and tasks required of you will inevitably vary and develop with the growth of the Company. Therefore as and when considered necessary or appropriate you are liable to transfer to or undertake other duties, within your competence and within reason, to meet fluctuations or priorities in work demands.

TRAINING/INDUCTION

Training will be conducted over 2 weeks. It will be intensive and will consist of acquiring how EA operates as a company, as well as technical and product knowledge, required for the position.
No absence or lateness during this period. There will be assessments ongoing through training and final assessment at the end. All training is conducted in English.

HOLIDAYS
21 Holiday & 6 Stat days & birthday day off. Holidays cannot be taken in the first month of employment. In months 2 and 3 of probation, holidays can be taken if accrued. All gem employees are entitled to their birthday day off as an additional benefit. If your birthday falls within the first month of employment, you will not be able to take that day but will be able to take time in lieu at a later date.

In regards to birthday it is allowed to be:
The day before your birthday
The day of your birthday
The day after your birthday

(if operationally we cannot grant the day you request, you will be able to take that day at a later date)

BENEFITS
Stakeholder Pension Scheme
Quarterly Performance Related pay
Large range of employee discounts
Bi annual reward and recognition schemes
Buns and fruit on a Friday!
Cycle to work scheme

Team and gem events

PROBATION PERIOD
There will be a 3 month probation period before confirmation of your contract status.

RELOCATION (if applicable)
For those that are relocating, we offer an attractive relocation package:
Travel Costs will be reimbursed up to the cost of �150 (reimbursements will be authorized if the employee remains employed by Gem for at least 3 months). All receipts must be kept for reimbursement.
Accommodation the first 4 nights stay in a city centre bed and breakfast.
We have a relocation advisor within gem who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and Accommodation)

DECLARATION

I understand the above information and confirm it has been clearly explained to me at the Selection stage.
I understand that gem operates on a flexible shift-working basis and it will be necessary to work hours consistent with the demands of the job.

I understand that this document does not constitute an offer of employment.

Candidate Name: _________________________________

Date: _________________________________