Top Language Jobs

Customer Service Advisor � Multi lingual � Customer Support Team

2008-09-08 11:42:24

Title: Customer Service Advisor � Multi lingual � Customer Support Team
Salary: �16,500
Location: Wiltshire - South West, United Kingdom
Languages: French, German, Italian
Posted: 8th Sep 2008

Customer Service Advisor � Multi lingual � Customer Support Team
Teleperformance, the UK�s leading outsourced contact centre provider, have current vacancies for talented multi lingual individuals to join our Customer Support Team as Customer Service Advisors. Based in Swindon, our Customer Service Advisors provide a first class Customer Support inbound helpline for a global market leading IT hardware corporation. Starting salary �16,500
We have 3 roles with fluency in different language combinations required:
Role a) Fluency in English & German and one of the following: Italian, French, & Spanish
Role b) Fluency in English & two of the following: German, Italian, French, & Spanish.
Role c) Fluency in English & Italian & Polish

The Role of a Customer Service Advisor
The main purpose of the Customer Service Advisor is to provide excellent Customer Service and support via phone, e-mail and online interactive support. The role involves being the initial point of contact for customers, responding to and resolving product support enquiries including logistics, returns, marketing and low level technical support. The team also handle warranty requests and replacements on behalf of our clients� business customers. This is a varied and challenging role and a great opportunity to use your languages in an exciting and multilingual environment.

The Selection Criteria
� Fluency in ALL languages required for the role applied.
� The successful Customer Service Advisor must have strong communication skills, the ability to listen attentively and hear important information and the ability to capture data accurately as well as effectively multi task.
� You will be keen to learn and progress and always look to improve and better your performance.

Based in Swindon, there is a fantastic working environment where you are fully supported in your role and development opportunities are also available. There is a restaurant/caf� on site, and as a Teleperformance employee you will also be entitled to many other great benefits. These include:

� 25 days annual leave and 8 days bank holiday
� Bupa Healthcare discount
� Childcare Vouchers
� Contributory Pension Scheme
� Full Ongoing Training

Teleperformance is part of the Teleperformance Group, operating 281 contact centres in 51 countries, making us the largest network of contact centres in the world. Whether you are working in one of our 5 UK offices, from a client's own centre, or based in one of our International contact centres, Teleperformance really can offer you a world of opportunities.

To find out more about us go to: www.teleperformance.co.uk

Order Analyst Team Lead

2008-09-04 11:05:43

Title: Order Analyst Team Lead
Salary: Negotiable
Location: Cork - Ireland
Languages: English, French, Spanish
Posted: 4th Sep 2008

VMware has more than 100,000 customers including all of the Fortune 100, 14,000 channel partners, 6,000 employees in 36 countries and 21 products that have won over 193 awards. With 2007 revenues of $1.33 billion and revenue growth at 69% for Q2 of 2008, VMware is on of the fastest-growing public software companies in the world.

Job Description: International Order Operations Team Lead
Summary:

� The primary focus of this position is to assist the International Order Operations Supervisor in leading a team of order analysts in their daily transactional activity and relationship management.

Responsibilities:

Responsibilities include, but are not limited to:

� Ensuring departmental knowledge and accurate implementation of various policies and procedures as it impacts the order management process � such as & SOX, Revenue Recognition & Export Compliance.
� Build relationships and liaise daily with functional groups such as Sales Teams, Partner Contacts, Finance & IT Support teams - as required to drive efficiency and new initiatives.
� Engaging with product, pricing and programmatic teams to build awareness of any related changes across the order management team.
� Responsible for developing, preparing and interpreting statistical and analytical reporting.
� Proactively assisting with process re-engineering to eliminate non value add activities.
� Actively participate in ongoing system integration projects and co-ordinate testing and training requirements when necessary.
� Monitor quality and consistency of product & process across the EMEA team targeting standardization of knowledge & competency.
� Deliver on ad-hoc assignments as business requires.

Requirements:

� Three to five years experience in order, distribution, and invoice process, with specific knowledge of software license transactions and experience in a team lead or support management role.
� Excellent written and verbal communication skills in English.
� Fluency in an additional European language would be desirable.
� Understanding of downstream impacts of order process as it relates to the end financial transactions.
� Systems integration project and testing experience.
� Knowledge of NPI, Fulfilment & RMA processes.
� Flexible to changing priorities and to work outside of office hours as the business dictates.
� Strong interaction ability with customer & partner contacts to resolve order management problems.
� Proficiency in Oracle Order Management modules and other software applications which include Excel, Outlook and SharePoint desirable.
� Bachelor's Degree preferred.

Korean/Mandarin/Japanese Order Analyst

2008-09-04 10:45:09

Title: Korean/Mandarin/Japanese Order Analyst
Salary: Negotiable
Location: Cork - Ireland
Languages: Japanese, Mandarin, Korean
Posted: 4th Sep 2008

Company Description:
Want to experience the thrill of a start-up but have the security of a billion dollar company? Called �one of the most attractive early-stage software assets in the technology industry today,� VMware has pioneered a new class of infrastructure software that allows companies to dramatically increase the efficiency of their computing resources. VMware is the global leader in virtual infrastructure solutions for industry-standard systems and one of the fastest growing software companies in the world. We have approximately doubled our revenue each year since our inception in 1998. VMware solutions have won numerous industry awards and are deployed at over 20,000 companies (including 100% of the Fortune 100 companies) and used by over 4 million users.

VMware (NYSE:VMW) is the global leader in virtual infrastructure software for industry-standard systems. Organizations of all sizes use VMware solutions to simplify their IT, fully leverage their existing computing investments and respond faster to changing business demands. VMware is based in Palo Alto, California and majority-owned by EMC Corporation (NYSE:EMC). For more information, visit www.vmware.com.

POSITION RESPONSIBILITIES:

Responsibilities include, but are not limited to:

� Responsible for analyzing and reviewing customer documentation and entering order data as per procedural guidelines.
� Report daily order count and monitor and maintain pending order reports
� Ability to prioritize allocation of workload and keep up to date with procedural & programmatic changes that are communicated.
� Develop and maintain effective relationships with internal and external customers in order to manage information and the timely resolution of issues.
� Demonstrate a familiarity and/or ability to adapt to systems & such as Oracle Applications, Microsoft Packages and web based systems.
� Deliver on ad-hoc assignments as business requires
� Provide language support in [ insert language ] for both written and oral communication (optional)

POSITION REQUIREMENTS:
� Excellent written communication skills to facilitate effective writing of correspondence with internal and external customers
� Demonstrate strong oral communication skills
� Capability to work outside office hours as per business requirements
� Ability and motivation to work efficiently and productively in a multi-task environment on a daily basis, independently and with minimal supervision.
� Ability to identify and analyze problems using sound judgment and determine solutions in order to effectively resolve issues.
� Additional language would be an advantage
� Software proficiency in Oracle, Excel and Outlook is desirable
� Desire to work in a team orientated environment.

Spanish Speaking Order Analyst

2008-09-04 10:42:40

Title: Spanish Speaking Order Analyst
Salary: Negotiable
Location: Cork - Ireland
Languages: French, Portuguese, Spanish
Posted: 4th Sep 2008

Company Description:
Want to experience the thrill of a start-up but have the security of a billion dollar company? Called �one of the most attractive early-stage software assets in the technology industry today,� VMware has pioneered a new class of infrastructure software that allows companies to dramatically increase the efficiency of their computing resources. VMware is the global leader in virtual infrastructure solutions for industry-standard systems and one of the fastest growing software companies in the world. We have approximately doubled our revenue each year since our inception in 1998. VMware solutions have won numerous industry awards and are deployed at over 20,000 companies (including 100% of the Fortune 100 companies) and used by over 4 million users.

VMware (NYSE:VMW) is the global leader in virtual infrastructure software for industry-standard systems. Organizations of all sizes use VMware solutions to simplify their IT, fully leverage their existing computing investments and respond faster to changing business demands. VMware is based in Palo Alto, California and majority-owned by EMC Corporation (NYSE:EMC). For more information, visit www.vmware.com.

POSITION RESPONSIBILITIES:

Responsibilities include, but are not limited to:

� Responsible for analyzing and reviewing customer documentation and entering order data as per procedural guidelines.
� Report daily order count and monitor and maintain pending order reports
� Ability to prioritize allocation of workload and keep up to date with procedural & programmatic changes that are communicated.
� Develop and maintain effective relationships with internal and external customers in order to manage information and the timely resolution of issues.
� Demonstrate a familiarity and/or ability to adapt to systems & such as Oracle Applications, Microsoft Packages and web based systems.
� Deliver on ad-hoc assignments as business requires
� Provide language support in [ insert language ] for both written and oral communication (optional)

POSITION REQUIREMENTS:
� Excellent written communication skills to facilitate effective writing of correspondence with internal and external customers
� Demonstrate strong oral communication skills
� Capability to work outside office hours as per business requirements
� Ability and motivation to work efficiently and productively in a multi-task environment on a daily basis, independently and with minimal supervision.
� Ability to identify and analyze problems using sound judgment and determine solutions in order to effectively resolve issues.
� Additional language would be an advantage
� Software proficiency in Oracle, Excel and Outlook is desirable
� Desire to work in a team orientated environment.

Expedient – Road Freight Dutch and English, S.V.

2008-09-08 14:46:40

Title: Expedient – Road Freight Dutch and English, S.V.
Salary: 26,000+
Location: The Netherlands
Languages: English, Dutch
Posted: 8th Sep 2008

Company description
International company

Job description
Freight booking: job processing & invoicing (both accurate & timely)
> Organising and planning of transport
> Issue/Claim handling
> Customer satisfaction combined with Road Freight targets & goals
> Ensure ISO compliance (processes & work flows)
> Assist with other activities if/when required
Financial
> Customer awareness (Revenue management, GP & Bad Depths)
> Cost awareness per shipment
> Dispute handling
Sales
> General support on Sales
> RFQ input support

Requirements
Experience in similar position (2-4 years)
> Good knowledge of Road Freight related documents & procedures

(incl. ADR)
> Good knowledge of Domestic & European Road Freight and rates
> Basic knowledge of Customs documents and procedures
> Self starter with a good business sense setting the right priorities
> Computer knowledge MS-office (Word, Excel, Power-point)
> Highly motivated, punctual, creative, out-of-the box thinker
> Excellent performer and team player with a customer friendly style
> Excellent communications in Dutch and English;

German and other languages are considered a (desirable) benefit
> Good communication skills

Education level:
> MBO+ or equal

Salary indication
2200-2400 p/m

Selection procedure
If you are interested in this vacancy, you can apply below. Your application will be sent directly to the recruiter in charge.

IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on http://flexweb.undutchables.nl/.

Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.

We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Sales Engineer – speaking native French and fluent English SV

2008-09-08 14:46:31

Title: Sales Engineer – speaking native French and fluent English SV
Salary: 20,000+
Location: The Netherlands
Languages: English, French
Posted: 8th Sep 2008

Company description
International company with technical product focused on logistics

Job description
Tasks (among others):
You will be supporting (junior/senior) Area Managers
-Order processing;
-Checking delivery agreements, prices;
-Prepare documents/ invoices;
-Develop and maintain contacts with distributors;
-Support the company\'s Sales offices and dealers: sales information, technical
information, documentation, press releases etc.

Requirements
Requirements:
-MBO/HBO (commercial or technical);
-at least one year of working experience in commercial position;
-Native French and fluent English;
-Dutch is a pre;
-Professional;
-Accurate;
-Ability to set priorities.

Salary indication
Depending on experience and qualifications

Selection procedure
If you are interested in this vacancy, you can apply below. Your application will be send directly to the recruiter in charge.

IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on http://flexweb.undutchables.nl/.

Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.

We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Bezoek http://www.undutchables.nl/?herkomst=toplanguagejobs voor meer informatie over deze vacature.

SPECIALIST EDC PROCESS SUPPORT TEAM ( Grade 3- Netherlands)

2008-09-08 14:07:50

Title: SPECIALIST EDC PROCESS SUPPORT TEAM ( Grade 3- Netherlands)
Salary: 14+ Per Hour
Location: The Netherlands
Languages: English, Dutch
Posted: 8th Sep 2008

Company description
The company is a life science organisation and work mainly with Biotechnology. They sell instruments for biotechnological research. In the Netherlands they mainly sell instruments that are used for DNA research. The office in Nieuwerkerk is the Head Office for the Benelux and is part of a bigger American company.

Job description
Major Responsibilities
You and your fellow team members are responsible for executing the daily operation. Main team tasks include:

- Administrative handling of Inbound shipments in Nieuwerkerk a/d IJssel and Veghel.
- Perform cycle counts to maintain stock accuracy.
- Administrative handling special inventory (returns, blocked stock, reserved stock, non-conforming stock).
- Administrative handling of Outbound shipments in Nieuwerkerk a/d IJssel.
- Handling of customer complaints and communication with internal customers.

Requirements

- Ability to work conscientiously and accurately, even when under pressure.
- Ability to work well with the team is essential.
- Strong customer focus.
- Good communication skills in verbal and written Dutch and English.
- Experience in a logistic operation is a plus
- Willingness to work flexible hours when needed (e.g. on National Holidays).

- SAP experience is a plus
- MS Office experience required
- Education to end of Secondary School required

Salary indication
Negotiable

Selection procedure
If you are interested in this vacancy, you can apply below. Your application will be sent directly to the recruiter in charge.

IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on http://flexweb.undutchables.nl/.

Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.

We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Bezoek http://www.undutchables.nl/?herkomst=toplanguagejobs voor meer informatie over deze vacature.

Buyer/Planner

2008-09-08 14:07:03

Title: Buyer/Planner
Salary: 20,000+
Location: The Netherlands
Languages: English
Posted: 8th Sep 2008

Company description
An international leading provider of end-to-end, global supply chain management solution (outsourcing supply chain management), servicing technology-based clients in such industries as computing,software, consumer electronics,storage and communications, such as TOM TOM, Cisco, Sun Microsystems. Microsoft, etc..

Job description
Responsibilities:

1. Ensure availability of components and finished goods at the right moment at the right place according to the agreed planning rules.

2. Independently carrying out all project and initial procurement related tasks for customer driven product releases and changes within established policies and procedures to ensure on time release to manufacturing at agreed costs.

3. In cooperation with SBM monitor and manage supplier performance.

Tasks:

T-1 Production planning

a) Demand management, activities that range from determining or estimating the demand from customers/forecast/safety stock, through converting specific customer orders into promised delivery dates, to helping balance demand with supply.

b) Determine capacity requirements to support Master scheduling (MPS) and the resource planning.

c) Ensure timely, honest and achievable customer order commitments.

d) Communicating with the customer regarding customer order commitments and the changes.

e) Determine shortages on components for (backlog) customer orders and communication with regards to the availability dates of those components.

f) Ensure timely component availability from supplier or external warehouses for the start of the production orders.

g) Create reports and analyses to support the planning and to inform internal departments (Master scheduling, Material planning, Operations and Business management) and external the customers.

h) Administrative handling and check of orders in the internal and external ERP systems.

T-2 Material planning

a) Preparing detailed material plans using traditional MRP or SCCE (IRG) to ensure that the right parts are available at the right moment.

b) Determine capacity requirements at the supplier to support the expected future demand.

c) Release purchase orders based on the planning rules agreed with the customer and Business management.

d) Reschedule/expedite purchase order due dates of existing open orders

e) Analyze and update system-planning parameters for the part numbers under her control, changing lot sizes, lead-times, scrap allowances, safety stocks and all other inventory parts

f) Administrative handling and check of orders in the internal and external ERPsystems

g) Reconcile errors or inconsistencies in the MRP outcome and try to eliminate root causes of these errors.

h) Find key problem areas in material availability requiring action now to prevent future crises.

i) Use the system to solve critical material shortages problems so actions can be captured in the records for the next MRP processing.

j) Create reports and analyses to support the material planning and to inform internal departments (production planning and Business management) and external the customers.

k) Determine shortages on components for (backlog) customer orders and communication with regards to the availability dates of those components.

l) Ensure a correct receipt of customer change requests and advise on any potential issue towards the customer or account management.

m) Liaison with the client to agree expectations around First Article, First Customer Ship and product costs

n) Retrieve and implement data changes regarding part-numbers, Bills of Material, specifications, artwork and work-instructions

o) Liaison with suppliers/procurement for new parts concerning specifications, lead-time and costs within established frame agreement

p) Liaison with Supply Chain to ensure First Article and First Customer Ship dates are being met

q) Liaison with the customer and account team relating to New Product Introduction, Phase Out planning and product costing

r) Involvement in the Sales and Operations Planning process to consider NPI and phase out forecasts in the overall Planning

s) Ensure acceptable level of quality as defined and agreed by the Customer and Moduslink, highlight potential issues to all stakeholders

t) Highlight any potential additional cost with new BOM or ECO\'s towards Business management. Ensure correct assembly drawings and work instructions for each FGI.

u) Analyze and raise any potential cost reductions with regards to purchases.

T-3 Purchasing

a) Manage and control individual purchase orders, purchase commitments and vendor performances.

b) Measure supplier performance based on established frame agreements and ensure any concerns or potential issues are raised.

c) In case of unsatisfactory supplier performance ensure escalations will be raised towards the suppliers involving Supplier Base Management (SBM)

d) Evaluate supplier capacity based on supplier forecast from material planners.

e) Maintain a good business relationship with the suppliers and maintain commercial contacts.

f) Track and monitor cost reductions achieved by purchase price reductions and report these within the organization and towards SBM.

g) Advise SBM regarding vendor selection based on supplier performance measurements, lead-time, costs and required services/quality.

h) Analyze and raise any potential cost reductions with regards to purchases.

i) Ensure a correct receipt of customer change requests and advise on any potential issue towards the customer or account management.

j) Liaison with the client to agree expectations around First Article, First Customer Ship and product costs

k) Retrieve and implement data changes regarding part-numbers, Bills of Material, specifications, artwork and work-instructions

l) Liaison with suppliers/procurement for new parts concerning specifications, lead-time and costs within established frame agreement

m) Liaison with Supply Chain to ensure First Article and First Customer Ship dates are being met

n) Liaison with the customer and account team relating to New Product Introduction, Phase Out planning and product costing

o) Involvement in the Sales and Operations Planning process to consider NPI and phase out forecasts in the overall Planning

p) Ensure acceptable level of quality as defined and agreed by the Customer and Moduslink, highlight potential issues to all stakeholders

q) Highlight any potential additional cost with new BOM or ECO\'s towards Business management. Ensure correct assembly drawings and work instructions for each FGI.

Authority:

Authorized to stop any process producing defects

Authorized to change production plan to support inventory and resource goals

Authorized to create purchase orders and shop orders

Authorized to escalate any problems that jeopardize the agreed service requirements to the appropriate levels

Authorized to request for quotes within approved vendor list and place initial purchase orders

Authorized to determine settings in the ERP system concerning inventory parts, Bills of Material and Engineering Change Order information for new and changed products

Authorized to approve or reject vendor deliveries based on sampling

Authorized to set and communicate costs and pricing to Modus customers based on Account Management guidelines

Requirements
Education level: HBO (based on experience or education)

• Excellent level of English

• Good command MS Office, knowledge of ERP Applications.

• Minimal 2 years of relevant work experience

• Knowledge of Supply Chain Management principles including forecasting, planning and Bills of Material management

• Planning and organizing skills

• Process Orientated

• Basic Financial skills

• Presentation skills

• Analytic skills

• Buyer Experience

• Knowledge of New Product Introduction / Release processes

• Accurate, Flexible, Stress resistant,Self starter,Pro-active, Analytic, Commercial attitude, Team player

Selection procedure
If you are interested in this vacancy, you can apply below. Your application will be send directly to the recruiter in charge.

IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on http://flexweb.undutchables.nl/.

Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.

We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Order Management Representative - FRENCH or GERMAN

2008-09-08 11:44:51

Title: Order Management Representative - FRENCH or GERMAN
Salary: Negotiable
Location: The Netherlands
Languages: French, German
Posted: 8th Sep 2008

1. To ensure the provision of high quality order management to the satisfaction of clients through effective, timely and proactive actions that need to be taken to process orders in line with customer requirements and expectations.2. To build and maintain healthy and effective working relationships with other internal� departments and external contacts (dependent on task).3. Execute order loading and backlog management in line with Service Level Agreement and the approved EMEA Order Management processes and procedures by using approved and recommended EMEA Order Management tools and templates.4. Work closely with internal customers to ensure issues are resolved quickly.5. Interact with internal and external contacts to meet and exceed customer's expectations.6. Take action to solve or escalate complaints, identify need for corrective/preventive action via complaint procedure and management.7. Take ownership and works pro-actively to solve order management related issues.8. Receive order, Validate order, Book & clean order, handle returns, Stock rotation, Credits, Re-invoice, Unclean order flow, handle queries, Performa/order acknowledgment part of process, Unscheduled & Scheduled backlog, Invoicing, Change orders, Backlog re-priceFiling, Archiving, Perform 'special delivery/shipping instructions' , Direct customer facing via telephone/e-mail.

Multilingual Customer Service Representative

2008-09-08 11:44:50

Title: Multilingual Customer Service Representative
Salary: An annual salary of up to GBP.26,500 plus benefits
Location: Cambridgeshire - East Anglia, United Kingdom
Languages: English, Dutch, French, German, Italian, Spanish
Posted: 8th Sep 2008

Our client is a global company that specialises in the development of advanced composite materials for several commercial industries around the world.

At the moment our client is seeking a professional multilingual Customer Service Representative to join their international team at their office located near to the city of Cambridge, England.

The responsibilities of the role include:
* Help manage customer accounts
* Processing orders and queries through internal departments and handling complaint issues.
*Develop an understanding of customer’s products and needs as well as becoming very familiar with the companies technical range of prepregs, adhesives, honeycomb and panels.
* To become conversant with the companies Manufacturing and Order Entry system. Full technical training is available and all new employees will follow a detailed training plan.

Skills required:
* Candidate must be multilingual - ideally fluent French, Dutch and English speakers, however combinations with English, French, Dutch and the German, Spanish and Italian languages would also be considered.
* Candidate must have a strong Customer Services background (business to business is preferable) with atleast 3 years of experience.
* Candidate must have experience in dealing with key accounts, processing orders and complaint handling.
* Candidate must have a professional telephone manner and must be able to work under pressure.
* Candidates must be able to work well in a team and individually.
* Knowledge of freight and export documentation is an advantage.
* We are seeking candidates who want to stayand develop within a professional working environment.
*Candidates should be willing to move to the UK (relocation assistance will be provided).

German and French Customer Contact Centre Agents (1781)

2008-09-08 11:44:47

Title: German and French Customer Contact Centre Agents (1781)
Salary: Negotiable
Location: The Netherlands
Languages: English, French, German
Posted: 8th Sep 2008

Responsible for capturing and handling all incoming and outgoing customer contacts from different media in a correct and customer friendly way, complying with the target figures as agreed with CCC-clients. For each interaction, the Agent is responsible for supplying the customer with correct and complete information (according to the script) and for registering the required information in the appropriate format(s) to make each interaction billable. � Provide the customers with the correct service by giving product information, taking orders and by finding� solutions for problems the customer may have� Ensure that all scripts are actively used and adhered to. Any script discrepancies are to be reported to the� Teamleader� When registering orders, responsible for ensuring that each order is filled in completely and correctly in line with scripts and procedures.� Register interactions in the complete and correct format(s) in order to make the interactions billable� Ensure that complaints are handled in a correct way and that the department/person related to the complaint is informed� Handle credit card authorisations� Ensure adherence to confidentiality clauses, including but not limited to data- and customer privacy models and laws

Customer Support Representative French - Spanish- Bergen op zoom(2171)

2008-09-08 11:44:44

Title: Customer Support Representative French - Spanish- Bergen op zoom(2171)
Salary: Negotiable
Location: The Netherlands
Languages: English, French, Spanish
Posted: 8th Sep 2008

��Assist customers on the phone. ��Identify commercial opportunities and increase sales��Handle practical problems on matching customer demand versus supply

Customer Service Representative - FINNISH or SWEDISH or ENGLISH Mother Tongue Speakers

2008-09-08 11:44:42

Title: Customer Service Representative - FINNISH or SWEDISH or ENGLISH Mother Tongue Speakers
Salary: Excellent
Location: The Netherlands
Languages: English, Danish, Finnish, Norwegian, Swedish
Posted: 8th Sep 2008

The role of Customer Service Representative (Sales Support) requires individuals with excellent people and customer skills since their primary function will be to interface with customers and other Progress functions as well as the ability to manage multiple priorities. Customer Service Representatives (Sales Support) serve both external and internal customers. It is their main responsibility to ensure the quality resolution of all the customer requests and issues.1. Order Administration * Product and Documentation (New, Updates, and Upgrades)* Maintenance Renewal* Education* Consulting* Credit Requests* Inter-Company Billings* Collateral* Order Confirmation to Customer email/fax* License Addendum to Customer email/fax* Order StatusInvoicing * Daily invoicing* General Billing Issues (Invoices and Account Statement)* Crediting* Revenue RecognitionSystem Data Maintenance * MFG/Pro Customer System File Maintenance* Registration Data AccuracyReporting * Pulse Reporting* Rollover Reporting* Maintenance Renewal Forecasting* Reporting of Expiring Quotes and EvaluationsRelationship Management * Sales and Customer Inquiries* Configuration / Migration Path Inquiries* Incidence Resolution* Contract Management* Promoting Website* Ad Hoc Reports for Sales and Presales* Customer and Sales Communications* Account Cleanup* Customer Visits

Customer Service Rep - Finnish, Norwegian, Spanish, English (2140)

2008-09-08 11:44:41

Title: Customer Service Rep - Finnish, Norwegian, Spanish, English (2140)
Salary: Negotiable
Location: The Netherlands
Languages: Finnish, Norwegian, Spanish
Posted: 8th Sep 2008

��To act as the first point of contact for internal and external customers.��Providing accurate and professional service to customers in regard to queries, complaints etc.��Order handling according to internal processes.��Assure the correct handling of invoices, credit notes and returns.��Interface with internal departments when necessary.��Manage the flow of information within area of responsibility and take action when necessary.

Customer Service / Order Management - UK

2008-09-08 11:44:41

Title: Customer Service / Order Management - UK
Salary: 20,000+
Location: The Netherlands
Languages: English
Posted: 8th Sep 2008

Bedrijfsomschrijving Founded in 1998, Abroad Experience is an international recruitment agency with offices in Amersfoort, Amsterdam and The Hague, The Netherlands. We co-operate with - amongst others - internationally oriented companies that  have located European head offices/ EMEA's, Sales-, Customer Service or Financial Shared Service Centre in The Netherlands. Functieomschrijving For one of our international clients, we are looking for Customer Service / Order Management - UK. We also call this job an Order Management Specialist  because this job is not like all the other Customer Service Representative jobs. In this role you are really the spider in the web and you are working closely with our technical and sales department. You have a great international team of 16 nationalities around you who are willing to help any time. This is an exciting opportunity for anyone who wants to work in an enthusiastic multi-national team in a dynamic and fast growing company. The four primary functions of this role are: * Order management - Serving both internal and external customers, it is your main responsibility to manage the entire product order process. Validate internal procedures, quotations and ensure the adherence to internal company policies. * Relationship management - As the primary interface between customers and other company departments, you will use your excellent ‘people skills' to ensure the quality resolutions, requests or issues are being resolved to the complete satisfaction of your customer. Building and developing a relationship with customers and regional management is key to grow within the job. * Renewal Maintenance - You will be actively involved in maintenance renewal sales including the renewal order management of these renewals. * Invoicing and Reporting - You will be working on the budget and forecast for the renewal maintenance of your country. This is together with the delivery of both regularly scheduled reports and adhoc reporting requests as they arise. You are also responsible for the daily invoicing. Functieeisen * At least 3 years experience in a Customer Service environment with Order Management experience preferred * Full command of English * Excellent communication skills and high customer and service orientation * Business focused with commercial and financial insight * Personal Skills: Team Player, accuracy; responsible; organized; self-sufficient; flexible; initiative; problem solving ability; goal oriented; multi-tasking ability *IT experience is a plus Sollicitatieprocedure For all vacancies it is essential that you have a fluent spoken and written level of the English language. You also need to be in possesion of the required work-permits!  We also welcome applications from candidates who still live abroad. If your application through our agency is succesfull, we will assist you in finding accommodation in The Netherlands We will be looking forward to receive your CV, preferably through our website: <a href="http://www.abroad-experience.com/cv">http://www.abroad-experience.com/cv</a> You can also call us: Amersfoort: +31 (0)33 479 3095 Amsterdam: +31 (0)20 584 8565 The Hague: +31 (0)70 388 7444or send an email to: <a href="mailto:abroad@abroad-experience.com">abroad@abroad-experience.com</a><a href="http://www.abroad-experience.com/">www.abroad-experience.com</a>

French Speaking Office or Logistics Manager Maternity Cover

2008-09-08 08:10:22

Title: French Speaking Office or Logistics Manager Maternity Cover
Salary: �25,000
Location: Hertfordshire - South East, United Kingdom
Languages: English, French
Posted: 8th Sep 2008

Based in Harpenden, Hertfordshire, 5 minutes walk from the mainline station.
This is a 12 month maternity cover for an expanding international company.
We would like someone to start at the beginning of November for a handover period of 2 weeks. It is a varied role including supporting the General Manage - making travel arrangements and managing the office of 5 in her absence.

In addition you will be managing the logistics process including the UK distributer, being involved in order forecasting and translation of presentations.
To do this you will have to be fluent in French and English with a sound administrative background ideally including some order processing, analytical and managing people experience.

We are looking for someone who is organised and efficient, assertive when necessary, who can remain calm in a very busy environment and is straight-forward and confident in their abilities. Your IT skills should be at an intermediate/advanced level, especially Excel.

Multilingual Speakers

2008-09-08 08:09:51

Title: Multilingual Speakers
Salary: 27,000
Location: Dublin - Ireland
Languages: English, French, German, Italian, Spanish
Posted: 8th Sep 2008

Would you like to work for one of the best 5 companies to work for in all Ireland?
If you have experience in order management within IT environment and you speak fluently English plus any other European language (Italian, German, Spanish or French) this might be you great chance!

One of the largest and most successful software companies in Europe that has been awarded as one of the best companies to work for in all Ireland is currently seeking an experienced order management agent with at least 1 year experience in a similar role and a strong desire to have a career within IT. The job will involve obviously duties of order management but also has strong components of customer care and problem solving situations both with internal and external clients.

The ideal candidate should be fully fluent in English and at least some other European language, flexible, hard worker, target oriented, self-motivated and to have a strong knowledge in computers.

Skills Required:
Professional manners over the phone and via e-mail.
Excellent verbal and written communication skills.
Proven ability to work to deadlines.
Good computer skills essential.
Knowledge of customer relationship management system is an advantage.
Enthusiastic team player.

The Company is offering a starting salary of 27,000 Euros and is full of benefits such a dental insurance, gym, canteen, relocation package� but the best is once you�re in the company a broad career path is offered.

Multilingual Purchase Executive

2008-09-08 08:09:51

Title: Multilingual Purchase Executive
Salary: 46000
Location: Dublin - Ireland
Languages: English, French, German, Italian, Spanish
Posted: 8th Sep 2008

We are looking for experienced purchase executive with excellent commercial understanding well capable of dealing at high business-to-business level and, preferably, with technical background.
Our client is a well known American chemical company that is going to open a new sales department to develop the European territory. The company is well known in the USA due to their large market share and their leading and outstanding product portfolio, out-performing all their direct competitors.

The ideal candidate will have strong procurement experience (at least 2-3 years) ideally within Chemical, Technical or IT areas and would have experience managing small teams, although is not essential. Technical education, excellent communication skills both written and spoken, good problem solving skills, strong computer skills, availability to travel with short notice and huge ambition to grow within the company.

Essential to be completely fluent in English and highly appreciate if other languages are spoken.

Responsibilities to include:
-Innovate and lead in terms of cost saving, efficiency building and quality improving initiatives.
-To act as a key point of contact to all operational issues across the production, logistics and sales channels ensuring timely overall co-ordination
-Negotiate Contract terms and conditions, service level agreements and commercial deals with suppliers.
-Liaise regularly with different department within the organization supporting them on required.
-Manage and meet new and existing suppliers.
-To act as a key point of contact to all operational issues across the production, logistics and sales channels ensuring timely overall co-ordination

The basic salary is over 46,000 Euros and strong benefits are negotiated directly with the candidate.

For further information, please contact Cesar on the 01 645 5262.

German Speaking Purchasing Assistant

2008-09-08 08:09:32

Title: German Speaking Purchasing Assistant
Salary: 26000
Location: Kildare - Ireland
Languages: English, German
Posted: 8th Sep 2008

One the largest distribution companies in Europe currently expanding in Ireland is looking for a German purchasing administrator with, at leas, 1 year experience in a similar role.

The candidate will be responsible for maintaining optimum stocks, replenishment of stock lines, goods receipting, expediting outstanding orders, satisfy customer demand and achieve internal stock objectives, all within a fast moving, ever changing, competitive environment.

QUALIFICATIONS REQUIRED

� Third degree education certificate

DESIRED EXPERIENCE

� 1 years experience in a Purchasing role is essential
� Good Hands on knowledge of MS Office
� Familiarity with Oracle is and advantage but not essential
� Fluent German and English

MAIN DUTIES & RESPONSIBILITIES

� Friendly and helpful telephone manner
� Taking, checking and entering customer orders onto computer
� Dealing with customer queries/requests by telephone, fax, email
� Liaising with Carriers/Couriers to ensure efficient & timely delivery of product to customers
� Assisting with Stock Control procedures
� Collecting and matching all relevant documents
� Dealing with suppliers
� Pacing Purchase Orders
� Confirming correct deliveries
� Managing reorder levels

The job is to start as soon as possible and offer full training in company�s policies, products and procedures. The successful candidate will enjoy a full list of benefits, an excellent career path and a salary of 26,000 Euros per year.

For more details don�t hesitate contacting Cesar on +353 (0) 16455262

German Junior Logistics Role

2008-09-08 08:09:18

Title: German Junior Logistics Role
Salary: 26000
Location: Ireland
Languages: English, German
Posted: 8th Sep 2008

A large and well known distribution company currently expanding in Ireland is looking for a German speaker agent with, at least, 1 year experience in logistics or related. The successful candidate will be looking after the logistics and supply chain in his/her area of responsibility and co-ordinating and controlling stock and information between several different departments:

Responsibilities:

- Manage stock effectively to ensure inventory is always at optimum levels and in line with budget and customer demand
- Resolve all financial and logistic queries associated with all stock management activities
- Implement all product related administration (e.g. new product) to ensure all product information is current
- Work with different internal departments to ensure an optimum level of stock.
- Provide monthly/weekly performance result to line manager by the agreed deadlines
- Manage all internal and external trading relationships to ensure all stock management activities are carried out optimally
- Suggest improvements on system and process where necessary

Experience:

- Educated to degree level with experience in Logistics (1 year min.)
- Excellent numeric and literacy skills
- Experienced with ORACLE and MS Office is a distinctive advantage
- Good communication and listening skills
- Ability to multitask
- Excellent team player

The job company offers full training, competitive salary, excellent benefits and quick promotional opportunities.

For more details don�t hesitate contacting Cesar on +353 (0) 16455262