Top Language Jobs

Language Support/Linguistics Expert � Swedish or Catalan

2008-11-20 17:46:31

Title: Language Support/Linguistics Expert � Swedish or Catalan
Salary: Negotiable Salary plus benefits
Location: Glasgow Area - Scotland, United Kingdom
Languages: Swedish, Catalan
Posted: 20th Nov 2008

KPT is a young vibrant company based in Glasgow, Scotland. The company pursues R&D in cutting edge technologies offering a new paradigm of unique user interface (UI) systems and applications for PC, PDA. Smartphone, Tablet-PC & alternative Mobile Devices.

KPT encourages employees to play an important part to advance its next generation technologies, and also if desirable for employees to gain experience in other product genres and OS platforms.

KPT business ethics offer long term employee prospects & promotions.

We currently seek talented linguistic professionals to join our Language & Linguistics team either on full time or on an extendable contractor bases. We will also consider candidates who cannot relocate to Glasgow.

*Permanent contract preferred

KEY OBJECTIVES & RESPONSIBILITIES

The holder of this position will work closely with the languages and linguistics and product development teams playing a critical role in developing the next generation language capabilities required for our Adaptxt software. The language support team will also be required to assist in product demonstrations of Adaptxt software in their native languages.

GENERAL TASKS & DUTIES

� To assist in the development of next generation KPT UI products incorporating international languages, focusing on Catalan or Swedish
� To ensure KPT is at the forefront of the technology market in international integration of text input systems
� To undertake research and provide recommendations for language dictionaries
� To install appropriate dictionaries
� To test authenticity, validity and accuracy of all language installations or downloads
� To understand grammar, language construction and nuances of your native language and apply these to the Adaptxt software
� To convert / translate user manuals / documents
� To convert presentation and B2B documents into relevant language domains
� To proof and endorse all current and future language translations
� To articulate and demonstrate the capabilities of KPT�s software to potential and existing clients, at trade shows and international software events
� To facilitate internationalisation of the website in liaison with the marketing team
� To assist in the production of language-specific marketing collateral
� To identify important cultural differences via research / experience

REQUIRED BACKGROUND

� Degree in linguistics or translation
� Multilingual capabilities in international languages, primarily Catalan or Swedish
� Excellent grammatical skills
� Solid understanding of natural language traits and properties
� Proactive, self-starter, ability to work on own initiative and in team environment
� Proven ability to work closely with a busy team and manage multiple priorities
� Excellent:
� Communication skills, both written and verbal
� Presentation
� Proficiency in Microsoft applications
� You must be eligible to work in the UK

HOW TO APPLY

Please send your full CV & covering letter providing your available start date, salary preference, and above given job reference LLETEMP

German speaking E-Commerce Specialist

2008-11-20 17:43:59

Title: German speaking E-Commerce Specialist
Salary: Excellent
Location: Central London - London, United Kingdom
Languages: English, German
Posted: 20th Nov 2008

As our German E-Commerce Specialist you will manage and integrate the German merchants data in our system to maximize the sites results for both merchants and users.

Also you will optimize the German user�s experience of Shopzilla sites by ensuring that products are displayed in the appropriate category and organized in the most user-friendly way.

Key responsibilities:

� Work with the Sales team to ensure smooth integration of their merchant�s data in our systems.

� Review data provided by merchants for accuracy and conformity to our specifications.

� Recommend improvements on merchant's product listings for a better consumer experience and better merchant conversion.

� Use in-house tools to implement and organize merchants data into our system.

� Maintain positive relations with merchants, including offering suggestions for optimization of data.

� Work with the Data Operations and Content Operations teams to optimize presence of the merchant�s data on the website.

� Take ownership of assigned areas of classification and catalogues and maintain them at a high level of quality.

� Use Shopzilla�s proprietary tools to perform complex data organization tasks.

� Define optimum classification for various types of products.

� Utilize historical data to identify and assign top products to be properly classified, catalogued and well attributed.

� Build on existing methods of classification and creation of catalogues and find new ways to manage and manipulate the data/products on our site.

� Become involved in the further automation of our processes as our technology advances and participate in the evolution of industry-leading data/product organization techniques.

Your talents:

� Fluency in German is essential

� Exceptional analytical aptitude and attention to detail

� Excellent oral and written communication skills

� Strong reasoning, problem solving, organization, and analytical skills

� Knowledge of Internet/Web technologies: web browsers, HTTP, FTP, and HTML a plus

� Excellent Internet research skills

� Strong computer skills, including knowledge of MS office applications

� An interest in the eCommerce and internet retail industries

By joining Shopzilla you not only join one of Europe's fastest growing shopping search engine, you will have the opportunity to actively shape the product and ultimately what we do.

Shopzilla will provide you with a fun and creative environment with great working conditions in a super location*. We also provide excellent benefits:

Highly competitive salary
Free Lunch- Everyday � annual saving of over �1500
Annual Leave � increases with length of service
Interest Free Season Ticket Loan
BUPA Employee Assistance Programme
Group Personal Pension
Independent Financial Advisors
Life Assurance
Long Term Disability
Childcare Vouchers
Enhanced Maternity Pay
Enhanced Paternity Pay
Flexible working arrangements
Gym Membership
Flu Jabs
Private Medical Insurance
Travel Insurance
Dental Insurance
Vision Care

*Eligibility requirements must be met for some benefits (such as completion of probation or length of service)

*Our offices are located on Buckingham Palace Road, beside Victoria train and tube station.

Swedish Web & Customer Services Agent

2008-11-20 17:17:23

Title: Swedish Web & Customer Services Agent
Salary: �17,950
Location: West London - London, United Kingdom
Languages: English, Swedish
Posted: 20th Nov 2008

Stay ahead of your career game in this exciting role that will see you dealing with customers and updating sporting content online for the Swedish market.

About the role
Join our multilingual Content team and you�ll ensure the Swedish version of Ladbrokes.com is kept up to date. Not only will you translate the content from our British site into Swedish, but you�ll decide which topics and sports are most relevant for our target audience, placing them in order of priority online. The role will also see you responding to customer enquiries via email and on the telephone.

About you
It goes without saying that you�ll be fluent in both Swedish and English. And having worked in a customer-service role already, you�ll be highly effective at building good working relationships. A passion for sport helps and you�ll be able to use a Windows operating system too. We�ll also need you to be flexible enough to participate in a roster system, working five days out of seven, 35 hours a week.

About Ladbrokes eGaming Ltd
At Ladbrokes, we�ve been leading the way in e-gaming for eight years now. From just four employees at the beginning, we�ve grown into a 300-strong team that�s working on sites that cover the globe. We offer online poker, casino and games, as well as an online sports and events betting. Join us at the forefront of this ever-expanding sector of our business and you�ll be given the training, support and opportunities to take your career to the next level.

Spanish, German or Polish speaking Technical Support Representatives

2008-11-20 16:50:49

Title: Spanish, German or Polish speaking Technical Support Representatives
Salary: Excellent
Location: Overijssel - The Netherlands
Languages: German, Spanish, Polish
Posted: 20th Nov 2008

R systems Europe B.V. is a European contact center. We are specialized in providing support to leading technology companies who outsourced their technical helpdesk department. We offer customer contact solutions in 19 different languages in 24 countries for A-status brands such as Philips, Logitech, Belkin and Pentax.

Job requirements:
For our customer contact center in Enschede (NL) we are looking for Technical Support Representatives who speak the English language and fluently speak at least one or more of the following languages: Spanish, German, Polish, Greek, Portuguese, Hungarian, Italian, Russian, French, Danish, Swedish, Norwegian, Finish, Turkish, Slovak, Czech or Dutch. At this moment we are especially looking for:

Spanish, German or Polish speaking
Technical Support Representatives

Job description:

� Answering telephone calls properly and solving problems end-users may have;
o Exposing the problem by good listening and asking clear questions
o With your own basic knowledge and knowledge gained in our internal training program plus the assistance from our systems solving the issue
o Logging in detail all incoming support requests
o Improving the customers satisfaction, thereby increasing the brands value
� Answering emails in a sufficient and customer-friendly way
� Staying abreast of new developments in the area of consumer electronics as they relate to the job

We ask:

� Good knowledge of one or more of the stated languages
� Sufficient knowledge of English for training
� Above average interest in Consumer Electronics, Computer Hardware and/or Software
� Loyal and flexible attitude

We offer:

� An enthusiastic, internationally orientated working environment
� High quality training programs, good career opportunities
� The opportunity to qualify for an indefinite employment contract

Interested?

Apply by clicking on the button below

Nordic Customer Account Executives

2008-11-20 15:40:09

Title: Nordic Customer Account Executives
Salary: �18,000-�18,500 with benefits package included (subject to completion of probationary period)
Location: North London - London, United Kingdom
Languages: English, Norwegian, Swedish
Posted: 20th Nov 2008

EBSCO Information Services

EBSCO Information Services is a worldwide leader in providing information access and management solutions through print and electronic journal subscription services, online access research database development and production. In serving the library and business communities for more than 60 years we not only provide solutions for information management issues, but also a total cost benefit through the handling of information and procurement needs through one service provider. In our drive to be customer focused we strive to deliver the best service to our customers via our Customer Services Representatives.

The role:
As a committed, experienced customer service professional you will develop a culture of caring for your customers, building trust and loyalty. You will demonstrate initiative in advising and providing solutions, walking customers through new products and exceeding their needs and expectations whilst working to our SLA. You will be EBSCO�s representative to the customer and the customer�s advocate to EBSCO. Your communication and influencing skills will enable you to quickly establish credibility with customers via email and telephone.

As a team player you will enjoy being part of a vibrant team of Customer Account Executives managing a varied portfolio with confidence. You will also have the opportunity to take your customer care on the road, visiting customers across your territory consolidating relationships.

You should be motivated and positive, with an eye for detail and have excellent written, numeracy and organisational skills. You will be able to demonstrate a proven track record of delivering first class results to your customers and have previous office based customer service experience. You will also have the opportunity to develop your skills within this role via training provided by our company.

Languages required: Swedish/Norwegian and English fluent in reading and writing.

Benefits package
Flexible working (available after 3 months)
Childcare vouchers (subject to completion of the probationary period)
Stakeholder pension scheme (subject to completion of the probationary period)
Profit-share scheme (subject to successful completion of full financial year with the company)
Healthcare and well being benefits (subject to completion of the probationary period)

Canon - Customer Support Employee (English, French, Spanish, Portuguese, Italian, Dutch)

2008-11-20 14:39:03

Title: Canon - Customer Support Employee (English, French, Spanish, Portuguese, Italian, Dutch)
Salary: Excellent
Location: Limburg - The Netherlands
Languages: French, Italian, Portuguese
Posted: 20th Nov 2008

Teleperformance Technical Help, part of Teleperformance S.A., is one of the fastest growing leaders on the market of service contact centers support for IT-related products and services. With more then 5000 employees, 23 languages, and 16 locations we provide technical and administrational support for international software, hardware, internet and Telecom-suppliers.

To continue our ambitious growth in Europe and the Benelux we constantly search for enthusiastic, inquisitive team players.
Currently we are looking for motivated team players who will provide support towards customers of Canon products.

Customer Support Employee (m/ f)
(English, French, Spanish, Portuguese, Italian, Dutch)

Job description:
You will be providing support by phone and email towards customers, dealing with potential hardware and software issues. Trying to diagnose the problem and to resolve it either through personal knowledge or by using the various solutions available by the project, and answering queries with regards to promotions, pre- Sales and marketing questions.

Required skills:
� Language skills in one of the following languages: English, French, Portuguese, Italian or Dutch
� Excellent communication skill written and verbal
� Excellent Listening and comprehension skills
� Outstanding customer service skills
� Analytical mind for troubleshooting
� Ability to handle complaints
� Knowledge of software, hardware and computer technologies
� Proactive, result oriented and customer focused
� Committed team player and a motivated self- starter

Workinghours:
Monday - Friday: 8:00- 18:00

What do we offer:
� Travel expenses: 100% refund for public transport and a maximum of �130,- per month for own transport (car)
� Professional training
� Central working location, easily accessible by train, bus, bike or car
� Good working atmosphere
� Good working conditions

Interested:
Please send your motivation and resume before the 28th of November 2008

Customer Support Technician (French, Portuguese, Italian, Dutch)

2008-11-20 14:33:46

Title: Customer Support Technician (French, Portuguese, Italian, Dutch)
Salary: Excellent
Location: Limburg - The Netherlands
Languages: French, Italian, Portuguese
Posted: 20th Nov 2008

Teleperformance Technical Help, part of Teleperformance S.A., is one of the fastest growing leaders on the market of service contact centers support for IT-related products and services. With more then 5000 employees, 23 languages, and 16 locations we provide technical and administrational support for international software, hardware, internet and Telecom-suppliers.

To continue our ambitious growth in Europe and the Benelux we constantly search for enthusiastic, inquisitive team players.

Customer Support Technician (m/ f)
(French, Portuguese, Italian, Dutch)

About Client

For our new pan-European project we are looking for technology geeks with passion to share their wide product expertise with others.
We are a global fast growing company in consumer electronics sector. Our brand stands for stylish design, perfect harmony that fits your life and smart technology. To assist our consumers in enjoying the �smart technology� in our products we are building a new customer support center for Europe and look for enthusiastic colleagues to join our various language teams. If you are passionate about technology, have reference experience as (call center) support engineer or technician and would like to join fun and dynamic pan-European project � we would like to meet you!

Job description:
You will be providing support by phone and email towards end-consumers, dealing with product specifications or operation inquires and potential repair support requests. Your aim is to accurately diagnose the problem (troubleshooting) and to resolve it based on your personal technical expertise, induction training provided and by using various tools / databases available within the project. You will also answer commercial, general business queries, provide pre-sales information or marketing campaign or promotion details.

As Customer Support Technician you will be specialized in one or more of the following product groups:
- White Goods
- Brown Goods
- Mobile Communication
- Notebooks
- Air Conditioning

Required skills:
� Fluent language skills in one of the following languages:
French, Portuguese, Italian or Dutch
Beside your first language language skills, good practical knowledge of English
� Technical knowledge or working experience in one of the above mentioned product group
� Analytical mind for troubleshooting
� Good listening and comprehension skills
� Customer oriented mindset
� Good communication skill written (grammar, spelling) and verbal
� Proactive, result oriented
� Committed team player and a motivated self- starter

Working hours:
Monday - Friday: 8:00- 20:00h

What do we offer:
� Travel expenses: 100% refund for public transport and a maximum of �130,- per month for own transport (car)
� Professional training
� Central working location, easily accessible by train, bus, bike or car
� Good working atmosphere
� Good working conditions

Interested:
Please send your motivation and resume before the 8th of November 2008

CONSULTANT AVANT-VENTE - TELECOMMUNICATIONS

2008-11-20 12:37:53

Title: CONSULTANT AVANT-VENTE - TELECOMMUNICATIONS
Salary: ATTRACTIVE PLUS BENEFITS
Location: Ile de France, France
Languages: English, French
Posted: 20th Nov 2008

Soci�t�

Filiale d�un groupe am�ricain de pr�s de 2500 collaborateurs, notre soci�t� de t�l�communications commercialise des solutions de communications B2B aupr�s des grands comptes et des entreprises nationales, intervenant dans tous secteurs d�activit�.

Mission : Intervenir en phase d�avant - vente en apportant support technico-commercial et expertise technique aupr�s d�une �quipe d�ing�nieurs commerciaux.

Principales responsabilit�s :

-Intervenir en phase initiale du cycle de vente en accompagnant la force de vente lors des rendez-vous de prospection, afin d�apporter expertise technique dans l�identification des besoins et dans la pr�sentation des produits ;
-Analyser les besoins du client (cahier des charges) en �troite collaboration avec les �quipes techniques et commerciales ;
-Participer ou prendre en charge l��laboration des propositions commerciales et les r�ponses � appels d�offre ;
-Assister les ing�nieurs commerciaux lors des diff�rentes phases de la n�gociation technique
-Superviser le d�marrage de la r�alisation des projets en coordination avec les �quipes de chefs de projet techniques et les ing�nieurs commerciaux ;
-Assurer une activit� de veille permanente concernant les applications du groupe, les fonctionnalit�s d�velopp�es par le march�, et les technologies les plus r�centes ; informer en permanence les �quipes commerciales des changements significatifs au travers de pr�sentations et de formations, collectives ou individuelles.

Votre profil :

De formation Bac +4/5, vous disposez de trois � cinq ans d�exp�rience dans un poste similaire, dans le support avant vente ou l�administration technique concernant des solutions de t�l�communications bas�es sur des m�dia de type : Fax, E-mail, messagerie vocale, SMS. Vous ma�trisez les environnements Windows 98/NT/2000, HTML (bases), ASP/SAAS, SOA/API.

Vous poss�dez un sens relationnel reconnu et �tes capable de vous adapter � diff�rents types d�interlocuteurs.
Organis� et rigoureux, vous �tes pragmatique et savez g�rer des priorit�s multiples. Rigoureux et pragmatique, vous disposez �galement de solides capacit�s d�analyse et de synth�se ainsi que de r�elles qualit�s r�dactionnelles.

Adresser votre candidature (CV + LM) ainsi que votre r�mun�ration actuelle et vos pr�tentions salariales par e-mail � l�adresse : hreurope@premiereglobal.ie

1st- & 2nd-Level Support em portugu�s e ingl�s

2008-11-20 10:51:19

Title: 1st- & 2nd-Level Support em portugu�s e ingl�s
Salary: Euro
Location: Sachsen-Anhalt, Germany
Languages: English, German, Portuguese
Posted: 20th Nov 2008

Zur Erweiterung unseres internationalen Teams im User Help Desk Magdeburg suchen wir Sie zum n�chst m�glichen Zeitpunkt f�r den

1st- & 2nd-Level Support
(portugiesisch, englisch)

Die CORA-IT GmbH, als ein f�hrender IT Service Provider, unterst�tzt mittlere und gro�e Unternehmen bei der Umsetzung verschiedenster IT-Projekte. Mit dem Blick f�r das Ganze bieten wir unseren Kunden L�sungen und Service im Bereich Service Desk, nach zertifizierten Qualit�tsstandards.

Unsere besondere Kompetenz liegt in der schnellen und kundenorientierten Abwicklung der Anfragen.

Um erfolgreich zu bleiben investieren wir in unser Wachstum und damit in jeden einzelnen Mitarbeiter. Von den modernen Arbeitsbedingungen und einem sozialfreundlichen Klima profitieren derzeit Mitarbeiter an �ber 35 Standorten in Deutschland.

Ihre Aufgaben:
� Analyse und Dokumentation der eingehenden IT-St�rungen
� Sofortige Behebung einfacher St�rungsmeldungen
� Weiterleitung schwerwiegender St�rungsmeldungen an den Vor-Ort-Service
� Problemverfolgung mit �berwachung und Sicherung des Serviceniveaus
� Sicherstellung der telefonischen Erreichbarkeit unseres Service Desks
� Support in Portugiesisch und Englisch

Unsere Anforderungen:
� Abgeschlossene Berufsausbildung
� Gute Kommunikationsf�higkeit in Portugiesisch (native speaker) & Englisch
� Kenntnisse in den Bereichen MS Betriebssysteme und MS Office Anwendungen
� Know-How in der Installation von PC-Peripherie
� Sicherer Umgang mit dem Internet Explorer
� Grundlagenkenntnisse in Netzwerktechniken

Von Vorteil sind:
� Berufserfahrung im User Help Desk Bereich
� Erfahrung im Umgang mit Ticketsystemen
� Zertifikate im IT-Umfeld (Microsoft, Novell, Linux o.a.)

Gute Deutschkenntnisse in Wort und Schrift, setzten wir voraus. Kommunikationsf�higkeit, Qualit�tsbewusstsein sowie serviceorientiertes Denken und Handeln runden Ihr Profil f�r diese T�tigkeit ab.

Sie sollten Interesse an Weiterbildungen und die Bereitschaft zur Einarbeitung in weitere IT-Bereiche mitbringen. F�hlen Sie sich von dieser Herausforderung angesprochen, freuen wir uns auf Ihre vollst�ndige Onlinebewerbung per Email mit Angabe der Referenznummer 1032TL, Ihrer Gehaltsvorstellung und dem m�glichen Einsatzbeginn.

Bitte haben sie daf�r Verst�ndnis, dass Bewerbungen per Post nicht bearbeitet und zur�ckgesandt werden k�nnen.

1st- & 2nd-Level Support in italiano ed inglese

2008-11-20 10:46:05

Title: 1st- & 2nd-Level Support in italiano ed inglese
Salary: Euro
Location: Sachsen-Anhalt, Germany
Languages: English, German, Italian
Posted: 20th Nov 2008

Zur Erweiterung unseres internationalen Teams im User Help Desk Magdeburg suchen wir Sie zum n�chst m�glichen Zeitpunkt f�r den

1st- & 2nd-Level Support
(italienisch, englisch)

Die CORA-IT GmbH, als ein f�hrender IT Service Provider, unterst�tzt mittlere und gro�e Unternehmen bei der Umsetzung verschiedenster IT-Projekte. Mit dem Blick f�r das Ganze bieten wir unseren Kunden L�sungen und Service im Bereich Service Desk, nach zertifizierten Qualit�tsstandards.

Unsere besondere Kompetenz liegt in der schnellen und kundenorientierten Abwicklung der Anfragen.

Um erfolgreich zu bleiben investieren wir in unser Wachstum und damit in jeden einzelnen Mitarbeiter. Von den modernen Arbeitsbedingungen und einem sozialfreundlichen Klima profitieren derzeit Mitarbeiter an �ber 35 Standorten in Deutschland.

Ihre Aufgaben:
� Analyse und Dokumentation der eingehenden IT-St�rungen
� Sofortige Behebung einfacher St�rungsmeldungen
� Weiterleitung schwerwiegender St�rungsmeldungen an den Vor-Ort-Service
� Problemverfolgung mit �berwachung und Sicherung des Serviceniveaus
� Sicherstellung der telefonischen Erreichbarkeit unseres Service Desks
� Support in Italienisch und Englisch

Unsere Anforderungen:
� Abgeschlossene Berufsausbildung
� Gute Kommunikationsf�higkeit in Italienisch (native speaker) & Englisch
� Kenntnisse in den Bereichen MS Betriebssysteme und MS Office Anwendungen
� Know-How in der Installation von PC-Peripherie
� Sicherer Umgang mit dem Internet Explorer
� Grundlagenkenntnisse in Netzwerktechniken

Von Vorteil sind:
� Berufserfahrung im User Help Desk Bereich
� Erfahrung im Umgang mit Ticketsystemen
� Zertifikate im IT-Umfeld (Microsoft, Novell, Linux o.a.)

Gute Deutschkenntnisse in Wort und Schrift, setzten wir voraus. Kommunikationsf�higkeit, Qualit�tsbewusstsein sowie serviceorientiertes Denken und Handeln runden Ihr Profil f�r diese T�tigkeit ab.

Sie sollten Interesse an Weiterbildungen und die Bereitschaft zur Einarbeitung in weitere IT-Bereiche mitbringen. F�hlen Sie sich von dieser Herausforderung angesprochen, freuen wir uns auf Ihre vollst�ndige Onlinebewerbung per Email mit Angabe der Referenznummer 1031TL, Ihrer Gehaltsvorstellung und dem m�glichen Einsatzbeginn.

Bitte haben sie daf�r Verst�ndnis, dass Bewerbungen per Post nicht bearbeitet und zur�ckgesandt werden k�nnen.

1st- & 2nd-Level Support en espa�ol y ingl�s

2008-11-20 10:40:28

Title: 1st- & 2nd-Level Support en espa�ol y ingl�s
Salary: Euro
Location: Sachsen-Anhalt, Germany
Languages: English, German, Spanish
Posted: 20th Nov 2008

Zur Erweiterung unseres internationalen Teams im User Help Desk Magdeburg suchen wir Sie zum n�chst m�glichen Zeitpunkt f�r den

1st- & 2nd-Level Support
(spanisch, englisch)

Die CORA-IT GmbH, als ein f�hrender IT Service Provider, unterst�tzt mittlere und gro�e Unternehmen bei der Umsetzung verschiedenster IT-Projekte. Mit dem Blick f�r das Ganze bieten wir unseren Kunden L�sungen und Service im Bereich Service Desk, nach zertifizierten Qualit�tsstandards.

Unsere besondere Kompetenz liegt in der schnellen und kundenorientierten Abwicklung der Anfragen.

Um erfolgreich zu bleiben investieren wir in unser Wachstum und damit in jeden einzelnen Mitarbeiter. Von den modernen Arbeitsbedingungen und einem sozialfreundlichen Klima profitieren derzeit Mitarbeiter an �ber 35 Standorten in Deutschland.

Ihre Aufgaben:
� Analyse und Dokumentation der eingehenden IT-St�rungen
� Sofortige Behebung einfacher St�rungsmeldungen
� Weiterleitung schwerwiegender St�rungsmeldungen an den Vor-Ort-Service
� Problemverfolgung mit �berwachung und Sicherung des Serviceniveaus
� Sicherstellung der telefonischen Erreichbarkeit unseres Service Desks
� Support in Spanisch und Englisch

Unsere Anforderungen:
� Abgeschlossene Berufsausbildung
� Gute Kommunikationsf�higkeit in Spanisch (native speaker) & Englisch
� Kenntnisse in den Bereichen MS Betriebssysteme und MS Office Anwendungen
� Know-How in der Installation von PC-Peripherie
� Sicherer Umgang mit dem Internet Explorer
� Grundlagenkenntnisse in Netzwerktechniken

Von Vorteil sind:
� Berufserfahrung im User Help Desk Bereich
� Erfahrung im Umgang mit Ticketsystemen
� Zertifikate im IT-Umfeld (Microsoft, Novell, Linux o.a.)

Gute Deutschkenntnisse in Wort und Schrift, setzten wir voraus. Kommunikationsf�higkeit, Qualit�tsbewusstsein sowie serviceorientiertes Denken und Handeln runden Ihr Profil f�r diese T�tigkeit ab.

Sie sollten Interesse an Weiterbildungen und die Bereitschaft zur Einarbeitung in weitere IT-Bereiche mitbringen. F�hlen Sie sich von dieser Herausforderung angesprochen, freuen wir uns auf Ihre vollst�ndige Onlinebewerbung �ber per Email mit Angabe der Referenznummer 969TL, Ihrer Gehaltsvorstellung und dem m�glichen Einsatzbeginn.

Bitte haben sie daf�r Verst�ndnis, dass Bewerbungen per Post nicht bearbeitet und zur�ckgesandt werden k�nnen.

1st- & 2nd-Level Support en espa�ol y ingl�s

2008-11-20 10:35:38

Title: 1st- & 2nd-Level Support en espa�ol y ingl�s
Salary: Euro
Location: Baden-W�rttemberg, Germany
Languages: English, German, Spanish
Posted: 20th Nov 2008

Zur Erweiterung unseres internationalen Teams im User Help Desk Stuttgart suchen wir Sie zum n�chst m�glichen Zeitpunkt f�r den

1st- & 2nd-Level Support
(spanisch, englisch)

Die CORA-IT GmbH, als ein f�hrender IT Service Provider, unterst�tzt mittlere und gro�e Unternehmen bei der Umsetzung verschiedenster IT-Projekte. Mit dem Blick f�r das Ganze bieten wir unseren Kunden L�sungen und Service im Bereich Service Desk, nach zertifizierten Qualit�tsstandards.

Unsere besondere Kompetenz liegt in der schnellen und kundenorientierten Abwicklung der Anfragen.

Um erfolgreich zu bleiben investieren wir in unser Wachstum und damit in jeden einzelnen Mitarbeiter. Von den modernen Arbeitsbedingungen und einem sozialfreundlichen Klima profitieren derzeit Mitarbeiter an �ber 35 Standorten in Deutschland.

Ihre Aufgaben:
� Analyse und Dokumentation der eingehenden IT-St�rungen
� Sofortige Behebung einfacher St�rungsmeldungen
� Weiterleitung schwerwiegender St�rungsmeldungen an den Vor-Ort-Service
� Problemverfolgung mit �berwachung und Sicherung des Serviceniveaus
� Sicherstellung der telefonischen Erreichbarkeit unseres Service Desks
� Support in Spanisch und Englisch

Unsere Anforderungen:
� Abgeschlossene Berufsausbildung
� Gute Kommunikationsf�higkeit in Spanisch (native speaker) & Englisch
� Kenntnisse in den Bereichen MS Betriebssysteme und MS Office Anwendungen
� Know-How in der Installation von PC-Peripherie
� Sicherer Umgang mit dem Internet Explorer
� Grundlagenkenntnisse in Netzwerktechniken

Von Vorteil sind:
� Berufserfahrung im User Help Desk Bereich
� Erfahrung im Umgang mit Ticketsystemen
� Zertifikate im IT-Umfeld (Microsoft, Novell, Linux o.a.)

Gute Deutschkenntnisse in Wort und Schrift, setzten wir voraus. Kommunikationsf�higkeit, Qualit�tsbewusstsein sowie serviceorientiertes Denken und Handeln runden Ihr Profil f�r diese T�tigkeit ab.

Sie sollten Interesse an Weiterbildungen und die Bereitschaft zur Einarbeitung in weitere IT-Bereiche mitbringen. F�hlen Sie sich von dieser Herausforderung angesprochen, freuen wir uns auf Ihre vollst�ndige Onlinebewerbung per Email mit Angabe der Referenznummer 850TL, Ihrer Gehaltsvorstellung und dem m�glichen Einsatzbeginn.

Bitte haben sie daf�r Verst�ndnis, dass Bewerbungen per Post nicht bearbeitet und zur�ckgesandt werden k�nnen.

1st- & 2nd-Level Support en fran�ais et anglais

2008-11-20 09:22:22

Title: 1st- & 2nd-Level Support en fran�ais et anglais
Salary: Euro
Location: Sachsen-Anhalt, Germany
Languages: English, French, German
Posted: 20th Nov 2008

Zur Erweiterung unseres internationalen Teams im User Help Desk Magdeburg suchen wir Sie zum n�chst m�glichen Zeitpunkt f�r den

1st- & 2nd-Level Support
(franz�sisch, englisch)

Die CORA-IT GmbH, als ein f�hrender IT Service Provider, unterst�tzt mittlere und gro�e Unternehmen bei der Umsetzung verschiedenster IT-Projekte. Mit dem Blick f�r das Ganze bieten wir unseren Kunden L�sungen und Service im Bereich Service Desk, nach zertifizierten Qualit�tsstandards.

Unsere besondere Kompetenz liegt in der schnellen und kundenorientierten Abwicklung der Anfragen.

Um erfolgreich zu bleiben investieren wir in unser Wachstum und damit in jeden einzelnen Mitarbeiter. Von den modernen Arbeitsbedingungen und einem sozialfreundlichen Klima profitieren derzeit Mitarbeiter an �ber 35 Standorten in Deutschland.

Ihre Aufgaben:
� Analyse und Dokumentation der eingehenden IT-St�rungen
� Sofortige Behebung einfacher St�rungsmeldungen
� Weiterleitung schwerwiegender St�rungsmeldungen an den Vor-Ort-Service
� Problemverfolgung mit �berwachung und Sicherung des Serviceniveaus
� Sicherstellung der telefonischen Erreichbarkeit unseres Service Desks
� Support in Franz�sisch und Englisch

Unsere Anforderungen:
� Abgeschlossene Berufsausbildung
� Gute Kommunikationsf�higkeit in Franz�sisch (native speaker) & Englisch
� Kenntnisse in den Bereichen MS Betriebssysteme und MS Office Anwendungen
� Know-How in der Installation von PC-Peripherie
� Sicherer Umgang mit dem Internet Explorer
� Grundlagenkenntnisse in Netzwerktechniken

Von Vorteil sind:
� Berufserfahrung im User Help Desk Bereich
� Erfahrung im Umgang mit Ticketsystemen
� Zertifikate im IT-Umfeld (Microsoft, Novell, Linux o.a.)

Gute Deutschkenntnisse in Wort und Schrift, setzten wir voraus. Kommunikationsf�higkeit, Qualit�tsbewusstsein sowie serviceorientiertes Denken und Handeln runden Ihr Profil f�r diese T�tigkeit ab.

Sie sollten Interesse an Weiterbildungen und die Bereitschaft zur Einarbeitung in weitere IT-Bereiche mitbringen. F�hlen Sie sich von dieser Herausforderung angesprochen, freuen wir uns auf Ihre vollst�ndige Onlinebewerbung per Email mit Angabe der Referenznummer 842TL, Ihrer Gehaltsvorstellung und dem m�glichen Einsatzbeginn.

Bitte haben sie daf�r Verst�ndnis, dass Bewerbungen per Post nicht bearbeitet und zur�ckgesandt werden k�nnen.

Arabic Speaking Inside Sales - Partner Helpdesk

2008-11-19 17:36:21

Title: Arabic Speaking Inside Sales - Partner Helpdesk
Salary: Excellent
Location: Hampshire - South East, United Kingdom
Languages: Arabic, English, Italian
Posted: 19th Nov 2008

Inside Sales - Partner Helpdesk (Arabic)
Location: Farnborough / UK

Would you like to work in the sales team of one of the world's leading software companies? Red Hat are redefining their marketplace, and right now we need additional support to grow our Inside Sales team in the UK. Working on the Partner Helpdesk, you will be responsible for relations with our business partners and resellers across the EMEA region. Through providing them with solutions and resolving their problems, you will be a key player in our continued growth, and will be rewarded accordingly.

This is a starting role within our sales team, and should provide the right candidate with real career opportunities.

The respective candidate:
- screens incoming calls, qualifies deal to pass onto the channel sales team
- working under the strategic guidance of local Red Hat Channel management for the general sales support for our Business Partners in EMEA.
- assists Channel managers on administrative tasks.
- may direct customers to web site for information
- helps our partners with all questions to help them getting up to speed as a Red Hat partner but also closing business in a timely manner
- keeps up-to-date knowledge of the industry as well as the competitive posture of the company, and prepares activity and forecast reports as requested.
- has a strong interest in moving into an Inside Sales / Channel Sales position
- represents the Red Hat to the customer and the customer to Red Hat in sales related matters

Requirements:
- A strong service orientation thorough knowledge of sales circle
- Technical knowledge about the products/services and able to handle more complex inquiries
- Fluency in Arabic and English, Italian an advantage
- Bachelor's degree and/or a technical degree preferred but not required
- Ability to work as part of a young and dynamic team whilst demonstrating flexibility, autonomy
and a desire to make things happen
- Can do attitude
- A desire to be part of a company that is redefining the entire software industry.

Company Profile
What began as a better way to build software - openness, transparency, collaboration - soon shifted the balance of power in an entire industry. Today Red Hat's technology drives some of the world's largest enterprises - environments in which infrastructure stability means business survival. Our continued success is proof of the power of the open source development model.

And it starts with our employees.

Finnish Pre-Sales System Engineer

2008-11-19 16:38:45

Title: Finnish Pre-Sales System Engineer
Salary: Negotiable
Location: Finland
Languages: English, Finnish
Posted: 19th Nov 2008

Pre-Sales Systems Engineer (Finland)

Company Overview:
Virtualization is that coveted, fast-growing industry that provides the platform for professional growth and the excitement of being an early stage innovator. VMware (NYSE: VMW) is the global leader in virtualization solutions from the desktop to the data center. Customers of all sizes rely on VMware to reduce capital and operating expenses, ensure business continuity, strengthen security and go green. With 2007 revenues of $1.33 billion, more than 100,000 customers, nearly 18,000 partners, and 6,000 employees working in 36 countries, VMware is one of the fastest-growing public software companies.

Function Overview:
The VMware Pre-Sales Engineer (SE) plays a critical role in building and sustaining customer relationships while driving the adoption of VMware solutions to surpassing our revenue goals. The SE works very closely with sales teams to build long-term business relationships within assigned accounts. The SE is a high impact, very visible role responsible for ensuring pervasive enterprise adoption of VMware software and solutions, and closing enterprise transactions within assigned accounts

Role Description:
Provide support to the VMware sales team and channel partners in pursuit of virtual infrastructure business opportunities. Gain prospects' technical recommendation to develop a business relationship with VMware and its channel partners. Expected to help define, accelerate and close transactional and enterprise business within a geographic territory or defined set of accounts. Must perform a variety of tasks including product overviews, customised presentations and demonstrations, complex solution design, infrastructure surveys, proposal development, advanced product evaluations and product feature/benefit discussions.

Performance Objectives
1. Hold/Attend at least 5 external meetings per week
2. Maximise use of travel time wherever possible
3. Adhere to weekly business and planning review
4. Ongoing Account plans and planning for top 5 accounts
5. Suitable details in my activities
6. Manage/Run at least one Webinar per week

Competencies
1. A technical understanding of how to work and sell to Finnish end customers
2. Finnish as mother tongue
3. Able to coordinate opportunities in a high pace and in an ever changing company
4. Deep knowledge about infrastructure problems and solutions to be able to drive a technological solution towards customers
5. Team player

CLOSE.
Thrive in a unique work environment where the emphasis is on excellence, innovation, openness, collaboration and balanc

Swedish or Dutch Inside Sales Acc Manager

2008-11-19 16:38:45

Title: Swedish or Dutch Inside Sales Acc Manager
Salary: Negotiable
Location: Cork - Ireland
Languages: Dutch, Swedish
Posted: 19th Nov 2008

Inside Account Representative (Ireland)
Virtualization is that coveted, fast-growing industry that provides the platform for professional growth and the excitement of being an early stage innovator. VMware (NYSE: VMW) is the global leader in virtualization solutions from the desktop to the data center. Customers of all sizes rely on VMware to reduce capital and operating expenses, ensure business continuity, strengthen security and go green. With 2007 revenues of $1.33 billion, more than 100,000 customers, nearly 18,000 partners, and 6,000 employees working in 36 countries, VMware is one of the fastest-growing public software companies

The VMware sales team and the solutions, products and services we deliver are revolutionizing data centers and the IT enterprise network. The sales team is responsible for driving new business, building customer loyalty, ensuring high product retention rates, supporting and promoting corporate strategy and initiatives, and developing and executing area business plans. The team is made up of humble top performers that foster an entrepreneurial team spirit and a team culture that promotes leaders at all levels. VMware�s executive sales leadership is hands-on, regularly engaging with the team during key parts of the sales process to win and retain accounts. The VMware sales team includes several key roles that all work together to meet a shared quota. In 2007, VMware experienced 88% year-over-year revenue growth, creating an ideal atmosphere for passionate, performance-oriented sales professionals. The VMware go-to-market plan separates our sales teams into three distinct areas: Global Accounts, Enterprise Accounts and Commercial Accounts.

For our telesales/support operations in Cork, Ireland, we are looking for Inside Account Representatives. The inside accounts team is aligned to our sales regions and is an overall support system for the field sales organization. IARs work closely with territory managers and or channel partners during all stages of the sales cycle from prospecting and developing to closing and fulfilling business. They also prospect, generate and follow up on assigned marketing leads.

Responsibilities
� Primary driver for transactional business within the a specified territory
� Prospecting for and generating leads within the territory
� Creating meeting opportunities for the territory manager and or channel partners
� Developing and closing deals in conjunction with the territory manager and or channel partners
� Solution selling to the existing customer base
� Forecasting and filling in account/opportunity details in Siebel to ensure territory forecast is always up to date
� Ensuring orders are placed correctly in the VMware sales tool

Required Skills
� Demonstrated ability in IT sales/support within a call centre environment
� Experience with high-transaction sales
� Able to demonstrate consistent achievement e.g. evidence of exceeding quota
� Good written and verbal communication skills in English and one other European languages
� Able to build and leverage business-to-business and channel sales relationships
� High-energy, motivated, self-starter and team player

Benefits
VMware extends many benefits to its employees in Ireland, including: free beverages and healthy snacks, paid holidays, comprehensive health cover, life assurance, pension, and share options. The company also offers extensive internal training opportunities and an external education assistance program to help employees develop both professionally and personally.

Swedish / Danish Partner Account Manager

2008-11-19 12:20:17

Title: Swedish / Danish Partner Account Manager
Salary: OTE 30,000 (Basic salary plus commission) + Benefits
Location: Spain
Languages: English, Danish, Swedish
Posted: 19th Nov 2008

Swedish / Danish Partner Account Manager
HP-Procurve at SELLBYTEL

Our Company SELLBYTEL Group is expanding our B2B Inside Sales Project with our client HP ProCurve. We are currently looking for Inside Partner Account Managers for the Danish and Swedish Markets.

In this position you will be responsible for managing a set list of ProCurve Select Partners, to enable them to achieve their individual quarterly revenues,reach and exceed targets (Each PAM will receive a list of ProCurve partners and the subsequent target must be achieved through these partners).

Select Partners are chosen mainly with a view to penetrating the SMB-End User segments. (with more focus on Mid-Market)

The objectives and responsibilities are:
- Developing ProCurve sales.
- Develop business and Marketing plans to grow business
- Execute agreed business plan
- Develop competences and certification for ProCurve
- Ensure partners are always aware of any promotions , trainings or programs
- Detect and Provide transparency of the qualified opportunities (into CRM the ProCurve funnel management tool) and take actions to close them with partner
- Push promotions (and marketing related activities)
- Provides reliable monthly funnel/forecast data (weekly or bi-weekly)
- Keep updated the Partner information into the tools (contact, activity, assessment)
- Communicate Event, webinars, webcast information and ease registration
- Manages product roll-overs across category (roadmap, availability, �)
- Single Point of Contact (SPOC) for the ProCurve Select Partners on their account list
- Interact with HP Sales local departments.

Do your skills and experience qualify for this role? You will need to be:
- Native speaker of the target market (Danish or Swedish)
- Excellent English + communication skills (verbal + written)
- Previous Sales B2B + IT experience
- Positive attitude, goal orientation

Personal Characteristics:
- Comfortable speaking with business users at all levels
- Strong individual contributor as well as a team player
- Handle project tasks with minimal direction and supervision
- Highly organized and detail-oriented
- Goal oriented and target success driven
- Positive attitude and flexibility in prioritizing workload
- Living in Barcelona, or willing to relocate shortly(Vital as role based in Barcelona)

We offer:
- Annual Salary: 22.080� gross/year (With a minimum 80% of target achievement)
- Commission: Up to 7.260 � gross annual paid at the end of every quarter (On target earning)
- Location: Barcelona, Spain
- Free Catalan and Spanish lessons

Finnish Web & Customer Service Agent- Part Time

2008-11-19 12:11:45

Title: Finnish Web & Customer Service Agent- Part Time
Salary: 10,778.04
Location: London, United Kingdom
Languages: English, Finnish
Posted: 19th Nov 2008

Purpose of role

This position works as part of our multi-lingual Content team based at Rayners Lane. You will play a key role in ensuring the Finnish version of ladbrokes.com is consistently and effectively promoting the Ladbrokes products and services to the target markets. You will also manage the customer queries from our Finnish customers.

Position Description

Main / Specific Responsibilities

Ensuring the Finnish version of Ladbrokes.com is up-to date.
Answering customer queries from Finnish customers via e-mail.
Carry out ad hoc translations for Ladbrokes Casino, Sports and Games.
Prioritise sporting events in order of importance in your geographic area and promote accordingly.
Reviewing our online products against those of our competitors and ensuring Ladbrokes.com is responsive to the needs of the relevant market.
Ad hoc tasks to support the smooth running of the department.

Key Skills & Experience

We are looking for applicants who have a general interest in sports and betting, as well as experience of working in a customer service environment.
Must be bilingual in Finnish and English and be able to use a Windows operating system.
Able to demonstrate good interpersonal skills to enable effective working relationships to be established.
The successful candidate will be required to work as part of a roster pattern, 21 hours per week, 3 days out of 7; therefore a flexible approach is necessary.
Preferably experience in a customer service background. (Both phone and e-mail would be an advantage, but not a must)
Basic understanding of computer packages

Candidate Requirements

Essential Competencies

Planning and Organising:
Prioritises tasks to make best use of time and resources.

Leadership and Resilience:
Demonstrates flexibility and the ability to change the way things are done.

Commercial Awareness:
Encourages focus on delivery of products and service.

Interpersonal & Communication skills:
Takes account of the needs of those he/she is communicating to.

Planning and Organising:
Manages the workload in an effective way.

Desirable Competencies

Commercial Awareness:
Demonstrates knowledge of what�s going on inside the business.
Demonstrates understanding of the business environment.

Drive & Tenacity:
Displays a high level of personal energy, drive and enthusiasm.

Hardware Customer Service Engineer Vacancy - Technical Support Team � German or Spanish Speaker.

2008-11-19 11:59:54

Title: Hardware Customer Service Engineer Vacancy - Technical Support Team � German or Spanish Speaker.
Salary: Starting Salary: �20,000
Location: Wiltshire - South West, United Kingdom
Languages: German, Spanish
Posted: 19th Nov 2008

Hardware Customer Service Engineer Vacancy - Technical Support Team � German or Spanish Speaker. Teleperformance, the UK�s leading outsourced contact centre provider, have two exciting vacancies for enthusiastic Customer Service orientated multilingual speakers with knowledge of various IT areas (Technical Customer Support or Customer Service & PC Hardware), to join our IT Support inbound helpline we operate on behalf of a market leading IT hardware corporation in Swindon. The first vacancy requires fluency in English & German and the second requires fluency in English & Spanish.
Starting salary �20,000.

Our current vacancies require fluency in English and German or English and Spanish. However if you have the correct troubleshooting/hardware skills and are fluent in the above or any of French, Italian or Turkish then please apply in case we have any further vacancies requiring these languages.

The Role of a Hardware Customer Service Engineer
This is a challenging and multi-tasking role dealing with issues of varying complexity. The main job requirements are:
� Troubleshooting, fault finding & resolving customers� technical issues, covering a wide variety of hardware products via interactive services.
� Replicating issues and conducting research to find answers to questions and to ensure quality of resolution of customer issues.
� Working closely with experts in their field to resolve issues
� Regularly updating customers on the progress of their issues and maintaining accurate records
� Ensuring customer satisfaction by providing a professional service and swift resolution to all customer issues.
� Working as part of a team, sharing work in customer issue resolution.
� Continuous learning by developing further knowledge of the products supported. There is ongoing structured training provided on the various hardware products supported.

The Selection Criteria

IT Knowledge/Skills required
� How to build a PC from scratch
� Home PC system architecture
� How PC hardware components interact
� Networking

Experience required
� Proven technical troubleshooting skills, ensuring an appropriate level of support for di dfferent types of customer.
� Demonstrates strong customer service/support skills.
� Accustomed to conducting research from various sources to find answers to questions Proven ability to share knowledge with other team members, encouraging a culture of continual improvement across the team.

Personal attributes
� A hardworking and self motivated individual who seeks to develop their own technical skills and knowledge on a daily basis outside of the ongoing training and support provided
� Ability to empathise with the customer and identify the right technical level at which to communicate.
� Ability to work to tight deadlines and maintain a professional and positive profile under pressure
� Dedication to providing high quality customer service across a range of contact channels
� Able to multi-task and manage and prioritize own time.
� Good verbal communication skills to be able to guide customers to the resolution of their issues
� Good written communication skills to ensure accurate and relevant content generation.

Based in Swindon, there is a fantastic working environment where you are fully supported in your role, ongoing product training/support is provided and development opportunities are also available. There is a restaurant/caf� on site, and as a Teleperformance employee you will also be entitled to many other great benefits. These include:

� 25 days annual leave and 8 days bank holiday
� BUPA healthcare discount
� Childcare Vouchers
� Contributory Pension Scheme
� Full Ongoing Training

Teleperformance is part of the Teleperformance Group, operating 281 contact centres in 51 countries, making us the largest network of contact centres in the world. Whether you are working in one of our 5 UK offices, from a client's own centre, or based in one of our International contact centres, Teleperformance really can offer you a world of opportunities.

To find out more about us go to: www.teleperformance.co.uk

Swedish Head Chat Master - online Bingo

2008-11-18 14:27:52

Title: Swedish Head Chat Master - online Bingo
Salary: �6 per hour
Location: Central London - London, United Kingdom
Languages: English, Swedish
Posted: 18th Nov 2008

NetPlay TV plc is one of the leading interactive gaming companies in the UK and Europe.

This is a great opportunity to join a rapidly growing business in the converged world of internet, television and mobile.

We are launching a new bingosite in Sweden and a vacancy has arisen for a Swedish Head Chat Master to work in shifts with two others between 10am and 10pm every day.

The applicant does not need to be situated in the UK or Sweden, as long as they have a computer with internet access!

The applicant must be fluent in Swedish.

The site is only going have Swedish players and the chat must be in Swedish.

The Chat Master Duties include
� Welcoming players to the chat room
� Moderating conversations
� Managing tournaments
� Understanding and playing bingo
� Managing player promotions
� Answering support queries
� Reporting to the UK Head Chat Master

We are looking for an outgoing person who has experience with chatting and internet bingo.

Previous experience of a Chat Master position would be preferable and the successful candidate must have an eye for detail, strong customer focus with an appreciation of the importance of customer retention.

You must be available to work in shifts days, evenings and weekends.

To apply for this job please send your CV and a covering letter by clicking on the "Apply" button below.