Bilingual Support Technician

2008-10-06 12:56:20

Title: Bilingual Support Technician
Salary: Excellent
Location: Dorset - South West, United Kingdom
Languages: Dutch
Posted: 6th Oct 2008

Bilingual technical Support Technician - Dutch speaking

� Providing solutions to support problems efficiently by troubleshooting wireless data problems in accordance with defined targets and procedures.
� Resolving data queries in a knowledgeable and professional manner
� Accurately log query information into Lotus notes
� Be proactive about own development (e.g. undertake product familiarisation)
� Completing value added activities (to be defined)
� Researching and understanding new wireless technologies
� Maintain a high standard in personal KPI targets as defined
� Content articles to be completed as determined by Team Leader/Support Manager/ Content Manger
� Share knowledge gained with team to improve interactions with customers/clients

Future Influences

� International industry trends
� Technology
� WDS strategy

Customers

� Customer Facing Unit
� WDS regions
� WDS Clients
� WDS End Customers

Competencies

� Formal qualifications/experience (desirable)
� Wireless data and GSM experience (supporting document)
� Call centre or Helpdesk experience
� Technical product knowledge
� Analytical thinker
� Attention to detail
� Problem solving skills
� Able to �self-manage�
� Able to exhibit WDSGlobal values
� Integrity
� Dynamic
� Ambitious
� Positive
� Team player
� Responsible
� Accountable

General Resources available to assist to achieve Results
Employees are encourage to utilise these resources available to you

� WDSGlobal Intranet & forums
� Technical industry journals, news and press
� Access to Wireless devices and IT equipment
� WDS Knowledgebase
� Appropriate training courses
� Internal trainer

Workflow Refs (Refs of the workflows and process maps role is responsible for)

RESULTS QUALITY REQUIREMENTS:

Deliver solution: � Resolve end customer issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner

Achieve Customer SLA: � Help to maintain customer service levels by delivering quality conclusions to issues.
� Quickly responding to inbound and outbound requests
� Achieve customer SLA targets by resolving data queries in a timely manner

Research and own Development:

� Ongoing research & investigation on wireless data technologies and devices
� Document
� Communicate
� Develop own understanding and Knowledge of products, services and process using available resources
� Be proactive with own development using available learning resources on a daily basis.

Deliver Quality:

� Respond to and act on quality issues.
� Undertake continuous improvement activities.

Improve Team Knowledge:

� Create Knowledge Base articles as per KPI.
� Share all information with the team to enhance performance and improve the customer experience
� Actively participate in team meetings

Team Performance:

� Contribute to Team Meetings
� Suggest Solutions to Problems
� Encourage New employees
� Support and Assist with achievement of team objectives

Reporting:

� Accurately log calls and emails into Lotus Notes
� Other reporting as required

Multi-Lingual Business Development Agent

2008-10-10 13:08:56

Title: Multi-Lingual Business Development Agent
Salary: �14k-�18k plus bonuses & incentives
Location: Dorset - South West, United Kingdom
Languages: Danish, Dutch, Italian, Norwegian, Swedish
Posted: 10th Oct 2008

Multi-Lingual Business Development Agent

Our client is an international company specialising in IT Telemarketing looking for a Business Development Agent.

Languages: Norwegian, Danish, Italian, Dutch and Swedish

Business Development Agent's role involves outbound specialist IT telemarketing and delivering complex telemarketing solutions on behalf of UK & International IT Corporate organisations.

The Role:

Below is an outline of the main duties that you will be expected to perform:

� 9-5 telephone work (business to business calling)
� Conversing at high levels with potential clients or customers
� Preparing comprehensive reports for our clients
� General enthusiasm for IT on the telephone
� Participate in training sessions and have a willingness to learn
� Communicate new ideas and concepts to high level IT management
� Achieve targets and objectives set by campaign managers

Person Requirements:

Our Client is a company supporting and rewarding enthusiastic people. They are looking for candidates with attention to detail, determined to achieve their targets and serious about their career in industry. They are looking for candidates who possess the following skills:

Personal

� Self motivated and enthusiastic worker
� Pro-active team player
� Good communicator
� Dedication and willingness to learn
� Uses own initiative effectively
� Reliable with good time management skills

Qualifications

� Education to A-level standard, including GCSE Maths and English
� IT or Business related degree
� Computer Literate (preferably experience in Microsoft Access)

Have some basic knowledge of technological terms such as LAN and WAN.

Outbound telephone experience is desired but not essential

This opportunity will benefit anybody who plans a career in IT, Sales, Marketing or Business in general.

Salary: �18000 BASIC plus BONUSES & INCENTIVES WHEN ON TARGET.
�14000 BASIC WHEN UNDER TARGET

In order to find out more or apply, please do so online or by contacting Daniel on 0845 226 4748 or danielz@merrow.co.uk

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Merrow Language Recruitment is a specialist Language Recruitment Consultancy with over 40 years of experience in the field of multilingual recruitment. To view all our current vacancies please register on our website www.merrow.co.uk

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