Top Language Jobs

Bilingual Automotive Technician (m/f)

2008-06-30 16:51:38

Title: Bilingual Automotive Technician (m/f)
Salary: Excellent + Bonuses + Pension
Location: Durham - North East, United Kingdom
Languages: Dutch, German
Posted: 30th Jun 2008

Job description

The Front Desk Technical Consultant is responsible for advising GM and Opel dealers in technical questions. To be able to answer questions about product problems and information enquiries as quickly and effectively as possible, the Consultant gather data from the GM databanks, information used in prior cases and his own practical experience. The goal is to achieve a high customer satisfaction and to turn the ownership of a General Motors into a real experience!
There is opportunity for regular travel to Germany.

Ideal candidate

You can put your career into gear if you have an education as a car technician (car mechanic, car electrician, master mechanic, automotive engineer) or a college i.e. university degree in engineering and several years of automotive technical work experience � preferably with GM experience. Strong diagnostic and trouble shooting skills are essential to be successful in this position.

Resilient to stress, motivated and flexible, you will enjoy solving sophisticated technical problems and like working in a team. Furthermore, you have excellent analytical abilities and you are comfortable in using computer and databases. Willing to provide your profound technical consulting services (spoken and written) all over the world, you are emphasizing your language skills.

In addition to your Dutch language skills, proficiency in English or German is a prerequisite because of our European multinational meetings, and for systems issues, performance evaluation and training purposes.

This is how you will profit from ETAC

We prepare you for this demanding job with a lot of backing as well as comprehensive internal and external trainings which will provide you with continuous and valuable stateof- the-art knowledge. Your specialist knowledge will be intensified and advanced according to your individual skills.

Moreover you will join a highly dynamic company offering international flair as well as agreeable and cooperative working conditions. The possibility of actively learning about all current developments adds to the attractiveness of this position � including a result-oriented salary and social benefits package as well as an excellent perspective in a well-positioned company.

Client Support Executive (German speaking)

2008-07-04 17:21:10

Title: Client Support Executive (German speaking)
Salary: 14,000 per annum
Location: Teesside - North East, United Kingdom
Languages: English, German
Posted: 4th Jul 2008

Our client, based in Middlesbrough is looking for a German speaking candidate to join their team. The role involved providing telephone and email support contact for their business clients. The role will also involve getting involved with collecting data from established clients, and getting involved with some testing and preparing oftraining documentation. There will be an element of account management also (not sales). Whilst the role will initially involve looking after UK customers , the company are moving into the German market so fluency in German as well as English would be very advantageous. The client is looking for a candidate who is degree qualified , with fluency in English and German, strong IT skills (particularly in Microsoft Office, database and email applications), and a strong customer focus.

Dutch Technical Automotive Consultant

2008-07-04 14:35:04

Title: Dutch Technical Automotive Consultant
Salary: GBP31000 to GBP38000 per annumTBC
Location: North East, United Kingdom
Languages: Dutch
Posted: 4th Jul 2008

Location: Peterlee

or Ruesselsheim, Germany
Salary dependant on experience

Languages required:Dutch & English

Car Mechanic / Automotive Technician / Car Electrician / Automotive Engineer

For our clients European Technical Assistance Centre in Germany, we are currently looking for Automotive Technicians to support dealerships across Europe.

You fit our profile, if you have an education as a car technician (car mechanic / car electrician / master technician / automotive engineer) and have several years of work experience in an automotive environment (preferable you will have experience on Vauxhall, SAAB or Chevrolet). You are flexible and like working as part of a team and you are comfortable in using computer and databases.

JOB PURPOSE

To provide technical advice and assistance to Dealers, Fleet Operators, other departments and divisions.

NATURE AND SCOPE

As a Technical Assistance Engineer you will be an integral part of a large team of our clients technical staff working within Europe. You will provide assistance of technical and non-technical nature to retailers and or Independent Motor Traders. This is a responsible position with delegated authority to authorise tens of thousands of pounds of warranty expenditure; significant delegated budgetary authority levels are given.

EMPLOYEE SPECIFICATIONS

Minimum 2 years experience in the operation of a service workshop in all disciplines.
At least 3 years experience in servicing and repairing motor vehicles.
Proven communication and customer care skills.
Proven technical report writing skills from computer-based data.
You must be fluent Dutch and be able to use English as a second language for training and business purposes.

Relocation provided

Flemish Technical Automotive Consultant

2008-07-04 14:33:48

Title: Flemish Technical Automotive Consultant
Salary: GBP31000 to GBP38000 per annumTBC
Location: North East, United Kingdom
Languages: Flemish
Posted: 4th Jul 2008

Location: Ruesselsheim, Germany
Salary dependant on experience

Languages required: Flemish & English

Car Mechanic / Automotive Technician / Car Electrician / Automotive Engineer

Must speak fluent Flemish & good English

For our clients European Technical Assistance Centre in Germany, we are currently looking for Automotive Technicians to support dealerships across Europe.

You fit our profile, if you have an education as a car technician (car mechanic / car electrician / master technician / automotive engineer) and have several years of work experience in an automotive environment (preferable you will have experience on Vauxhall, SAAB or Chevrolet). You are flexible and like working as part of a team and you are comfortable in using computer and databases.

JOB PURPOSE

To provide technical advice and assistance to Dealers, Fleet Operators, other departments and divisions.

NATURE AND SCOPE

As a Technical Assistance Engineer you will be an integral part of a large team of our clients technical staff working within Europe. You will provide assistance of technical and non-technical nature to retailers and or Independent Motor Traders. This is a responsible position with delegated authority to authorise tens of thousands of pounds of warranty expenditure; significant delegated budgetary authority levels are given.

EMPLOYEE SPECIFICATIONS

Minimum 2 years experience in the operation of a service workshop in all disciplines.
At least 3 years experience in servicing and repairing motor vehicles.
Proven communication and customer care skills.
Proven technical report writing skills from computer-based data.
You must be fluent Flemish and be able to use English as a second language for training and business purposes.

Relocation provided

French Technical Automotive Consultants

2008-07-04 14:32:00

Title: French Technical Automotive Consultants
Salary: EU31000 to EU38000 per annumTBC
Location: Durham - North East, United Kingdom
Languages: English, French
Posted: 4th Jul 2008

French Speaking Automotive Mechanics / Technicians
Location: Russelsheim, Germany or Peterlee, UK
Salary dependant on experience

Languages required: French

Car Mechanic / Automotive Technician / Car Electrician / Automotive Engineer

Must speak fluent French

For our clients European Technical Assistance Centre in either Germany or UK, we are currently looking for Automotive Technicians to support dealerships across Europe.

You fit our profile, if you have an education as a car technician (car mechanic / car electrician / master technician / automotive engineer) and have several years of work experience in an automotive environment (preferable you will have experience on Vauxhall, SAAB or Chevrolet). You are flexible and like working as part of a team and you are comfortable in using computer and databases.

JOB PURPOSE

To provide technical advice and assistance to Dealers, Fleet Operators, other departments and divisions.

NATURE AND SCOPE

As Technical Assistance Engineer you will be an integral part of a large team of technical staff working within Europe. You will provide assistance of technical and non-technical nature to retailers and or Independent Motor Traders. This is a responsible position with delegated authority to authorise tens of thousands of pounds of warranty expenditure; significant delegated budgetary authority levels are given.

EMPLOYEE SPECIFICATIONS

Minimum 2 years experience in the operation of a service workshop in all disciplines.
At least 3 years experience in servicing and repairing motor vehicles.
Proven communication and customer care skills.
Proven technical report writing skills from computer-based data.
You must be fluent French and be able to use English as a second language for training and business purposes.

Relocation provided

Come and join our international team - we look forward to welcoming you !

Italian speaking Customer Service Advisor

2008-07-04 14:30:27

Title: Italian speaking Customer Service Advisor
Salary: �13,800 + shift allowance
Location: Tyne & Wear - North East, United Kingdom
Languages: Italian
Posted: 4th Jul 2008

One of Europe\'s leading IT support and technical outsourcing companies, currently seeking an Italian speaking Customer Support Representatives to work in the IT and Telecommunications sector. This is an excellent opportunity to join a young and dynamic Company, who actively promote career development and individual flair.

The role will involve customer support, billing queries and database maintenance. Candidates will be required to quickly assess issues and problems and resolve complex situations.

Applicants should speak fluent Italian and English and should be able to think creatively in a fast paced environment and be highly organised and motivated with excellent time-management skills. You will need to be patient with a good sense of humour with the ability to work well within a team environment.

This is a great company to work for, located within excellent transport links and parking facilities. The successful applicants will receive an excellent benefits package including a basic salary �13,800 (plus shift allowance)

This role will involve shift work as the department is open 24 hours per day, 7 days per week. Therefore applicants must be flexible to work daytime, evening, weekends and night shifts.

Japanese speaking Customer Service Advisor

2008-07-04 14:27:23

Title: Japanese speaking Customer Service Advisor
Salary: �13,800 + shift allowance
Location: Tyne & Wear - North East, United Kingdom
Languages: Japanese
Posted: 4th Jul 2008

One of Europe\'s leading IT support and technical outsourcing companies, currently seeking a Japanese speaking Customer Support Representatives to work in the IT and Telecommunications sector. This is an excellent opportunity to join a young and dynamic Company, who actively promote career development and individual flair.

The role will involve customer support, billing queries and database maintenance. Candidates will be required to quickly assess issues and problems and resolve complex situations.

Applicants should speak fluent Japanese and English and should be able to think creatively in a fast paced environment and be highly organised and motivated with excellent time-management skills. You will need to be patient with a good sense of humour with the ability to work well within a team environment.

This is a great company to work for, located within excellent transport links and parking facilities. The successful applicants will receive an excellent benefits package including a basic salary �13,800 (plus shift allowance)

This role will involve shift work as the department is open 24 hours per day, 7 days per week. Therefore applicants must be flexible to work daytime, evening, weekends and night shifts.

French Speaking Customer Service Advisor

2008-07-04 14:24:27

Title: French Speaking Customer Service Advisor
Salary: �13,800 + shift allowance
Location: Tyne & Wear - North East, United Kingdom
Languages: French
Posted: 4th Jul 2008

One of Europe\'s leading IT support and technical outsourcing companies, currently seeking a French speaking Customer Support Representatives to work in the IT and Telecommunications sector. This is an excellent opportunity to join a young and dynamic Company, who actively promote career development and individual flair.

The role will involve customer support, billing queries and database maintenance. Candidates will be required to quickly assess issues and problems and resolve complex situations.

Applicants should speak fluent French and English and should be able to think creatively in a fast paced environment and be highly organised and motivated with excellent time-management skills. You will need to be patient with a good sense of humour with the ability to work well within a team environment.

This is a great company to work for, located within excellent transport links and parking facilities. The successful applicants will receive an excellent benefits package including a basic salary �13,800 (plus shift allowance)

This role will involve shift work as the department is open 24 hours per day, 7 days per week. Therefore applicants must be flexible to work daytime, evening, weekends and night shifts.

Customer Services Administrator - Redcar

2008-07-04 12:53:59

Title: Customer Services Administrator - Redcar
Salary: �22,300 - �27,900
Location: North East, United Kingdom
Languages: English, French, German, Italian, Spanish, Polish
Posted: 4th Jul 2008

Job Purpose:
For a specified territory/business, provide a highly efficient, service orientated order fulfillment process for both internal and external sales, including order acceptance; transportation booking/scheduling; shipment documentation provision and invoice processing, in line with customer requirements.

Key Accountabilities:

� All duties are to be carried out at all times in compliance with all Huntsman Corporate EHS, SOX and business conduct policies and guidelines.
� Support the delivery of defined, high quality transactional and business service associated with the Order Fulfillment process, to agreed performance and cost targets, on behalf of all relevant businesses & sites in an environment that encourages continuous improvement to the underlying global processes and outcomes
� Complete the order process from receipt of customer orders (planned or otherwise) through to despatch and then invoice, using standard SAP processes and functionality
� Pro actively respond to customer queries e.g. order status, order amendments, thereby ensuring a high level of customer service
� Monitor customer account and/or order status on a regular basis, resolving problems with potential customer impact e.g. credit blocks, delivery issues.
� Control the delivery process within SAP, preparing associated documentation for goods despatch, booking transportation in line with site through-put capabilities, agreed lead times and internal HSSC guidelines. Ensure all processed despatches are ready for billing, system housekeeping is up to date, and all outdated stock demands are removed promptly.
� Refer availability/forecast issues to the Order Fulfillment Team Leader for resolution with relevant parties.
� Control customer based Vendor Managed Inventory / Consignment / Silo stocks as appropriate for assigned territories.
� Control the settlement process for rebates and commissions associated with the allocate customer base.

Technical Skills, experience and knowledge:

� Complete secondary school education.
Diploma or equivalent qualification in a related subject (or demonstrated thinking skills equivalent to) e.g.:
Business Administration or International Trade
� Exceptional telephone customer service skills and a clear verbal communicator.
� Possess a sound understanding of our business, specifically in the area of:
1)Product range
Packaging
Test methods
Key properties and application areas
HSE performance
Production process
2) Marketing & sales strategy as it relates to the order fulfillment process
3) Knowledge of our customer base & associated requirements
4) Detailed understanding of the interaction between forecasting, product sourcing, production planning/constraints, allocation and the practical impact on delivery times and service.
5) Understanding of our geographic supply networks and the associated documentation requirements for each market serviced by the site.
6) Knowledge of haulier routes and associated information requirements.
7) Of the Order to Cash process, including knowledge of integration touch points with other HSSC service areas.
� In depth knowledge of relevant areas of SAP SD module coupled with IT/PC literacy, specifically in the use of spreadsheets, word processing & Lotus Notes
� Level 4 in two European (French, Spanish, Italian, German, Polish) languages, one of which must be English.

Benefits:

� Final salary pension scheme
� Life insurance
� BUPA, Relocation
� 27 days annual holiday
� 38 hours working week

Fluent German Helpdesk / Service Desk

2008-07-03 15:40:11

Title: Fluent German Helpdesk / Service Desk
Salary: 100,000+
Location: North East, United Kingdom
Languages: German
Posted: 3rd Jul 2008

Urgent initially 6 month contract role for a Fluent German and English Speaking Helpdesk Analyst for a renowned Global company. You will be joining there pre-existing Multilingual Service Desk and providing IT Support through out Europe Commercial experience is a pre requisite for this role the skills you require are fantastic Customer Relationship skills and IT Windows Support. You will be required to help resolve issue with MS office applications, MS 2000-2003 Server, MS Windows XP and any AutoCAD Support background will get that special gold star. My client will wait for a 1 month notice period and is holding interviews on week commencing 16th June, if you are situated outside of the UK telephone and video conference interviews are available. To join a successful company and have a rolling 6 month contract send your CV to Intelect Recruitment Now and someone will be in contact with you shortly.

Forward a full cv for a confidential discussion and full spec. Intelect Plc is acting as an employment agency with regard to permanent vacancies and an employment business with regard to contract requirements. We welcome applicants from all ages and backgrounds.

Dutch speaking Account Manager

2008-07-03 09:45:58

Title: Dutch speaking Account Manager
Salary: �15,112 with OTE �22k
Location: Tyne & Wear - North East, United Kingdom
Languages: Dutch
Posted: 3rd Jul 2008

Large outsourcing company based in Newcastle city centre currently seeking a Dutch speaking Account Manager to join their highly successful IT providing team.

The successful candidates will receive a competitive benefits package including OTE of �23k pa (basic salary: �15,112), company pension, private medical and dental care and the opportunity to work in a diverse, friendly team.

Educating resellers on product processes the role will involve:
- Contacting clients over phone and email to inform them of contract renewal information and promotions
- Up selling and building strong relationships with clients
- Liaising with various internal departments to ensure smooth service given
- Drive new business forward

The ideal applicant must speak fluent Dutch and English and have good system skills and be able to toggle between different applications. You will need to up sell and focus on relationship building.

Candidates should have an articulate telephone manner, experience using MS office applications especially word and excel, sales experience and previous experience in a target driven role with the ability to demonstrate a successful sales track record.

Ideally candidates would have good knowledge of the IT industry with an aptitude for learning and ambition to succeed.

2 x Korean Press Monitors

2008-07-02 17:25:40

Title: 2 x Korean Press Monitors
Salary: �12,000
Location: Tyne & Wear - North East, United Kingdom
Languages: English, Korean
Posted: 2nd Jul 2008

My client are a large company based in a prestigious area of Newcastle. They are currently recruiting for 2 Korean Press Monitors.
The role involves working very closely with a large global client approving and auditing adverts from international markets to ensure they are in line with multi national agreements. You will be working as part of a small team therefore you will ensure all deadlines are meet.
You must be highly motivated and have a keen eye for detail. You should have excellent keyboard and MS Office skills.
You must be fluent in both English and Korean and hold a full uk work permit.

Permanent role Salary �12000

German speaking Finance Assistant

2008-07-02 16:38:04

Title: German speaking Finance Assistant
Salary: �16k + Benefits
Location: Tyne & Wear - North East, United Kingdom
Languages: German
Posted: 2nd Jul 2008

GERMAN SPEAKERS REQUIRED
EXCELLENT ENTRY LEVEL POSITIONS WITHIN A PROFESSIONAL FINANCE ENVIRONMENT

We are currently looking for motivated and committed individuals to join a prestigious, international leading company, who have an excellent reputation in their field. Applicants must be fluent in German and English and have previous experience OR a real interest in working within a finance based environment.

Applicants who are due to graduate this year are encouraged to apply

Excellent career opportunities within a fast moving and successful organisation
Flexible working hours
Based in North Shields, easily accessible by public transport
First class training and development given
Competitive benefits package including starting salary of �16,000 pa

For more information about these fantastic job opportunities please contact Alix Cook or Sarah Bridge on 0191 255 7900 or email your CV to alix.cook@pertemps.co.uk

Vehicle Technician

2008-07-02 16:35:53

Title: Vehicle Technician
Salary: GBP21000 to GBP24000 per annumrelocation
Location: Durham - North East, United Kingdom
Languages: English, Flemish
Posted: 2nd Jul 2008

Car Mechanic / Automotive Technician / Car Electrician / Automotive Engineer

Salary �21000 - 24000 depending on experience.
Location - Peterlee, County Durham

For our clients new Technical Assistance Centre in Peterlee, we are currently looking for Automotive Technicians to support dealerships in Great Britain.
You fit our profile, if you have an education as a car technician (car mechanic / car electrician / master technician / automotive engineer) and have several years of work experience in an automotive environment (preferable you will have experience on Vauxhall, SAAB or Chevrolet). You are flexible and like working as part of a team and you are comfortable in using computer and databases.

JOB PURPOSE

To provide technical advice and assistance to General Motors UK (GMUK) Dealers, Fleet Operators, other GMUK departments and GMUK/ GM Europe (GME) divisions.

NATURE AND SCOPE

As (GMUK) Technical Assistance Engineer you will be an integral part of a large team of Minacs technical staff working within GMUK. You will provide assistance of technical and non-technical nature to GMUK\'s retailers and or Independent Motor Traders. This is a responsible position with delegated authority to authorise tens of thousands of pounds of GMUK\'s warranty expenditure; significant delegated budgetary authority levels are given.

EMPLOYEE SPECIFICATIONS

Previous experience in the operation of a service workshop in all disciplines.
Previous experience in servicing and repairing motor vehicles.
Proven communication and customer care skills.
Proven technical report writing skills from computer-based data.

EMPLOYEE SPECIFICATIONS

Previous experience in the operation of a service workshop in all disciplines.
Previous experience in servicing and repairing motor vehicles.
Proven communication and customer care skills.
Proven technical report writing skills from computer-based data.

Come and join our international team - we look forward to welcoming you !

UK Dealer Assistant Consultant

2008-07-02 16:35:53

Title: UK Dealer Assistant Consultant
Salary: per year
Location: Tyne & Wear - North East, United Kingdom
Languages: English
Posted: 2nd Jul 2008

My Client is looking for candidates with strong customer service skills and an interest in the automotive industry.
The role is responsible for answering dealer enquiries with regard to car brand parts and accessories (P&A), warranty and vehicle off road (VOR) and Electronic Parts Cataloguing (EPC) enquiries from car dealerships and service partners.
The DAC Agent uses the information provided by dealers, predetermined procedures and systems, and his/her own experience, to resolve such contacts from dealers.
The role is intended to ensure the accurate and timely handling of such contacts from dealers and thereby increasing customer satisfaction, both with the dealerships and their customers.
Responsibilities include:
Handles dealer contacts, including incoming telephone calls, emails and faxes relating but not limited to processing dealer contacts for Parts Backorder, VOR Enquiries (Tracking and resolution), Warranty administration in accordance with KPI\'s.
Delivers service excellence by efficiently problem-solving and reacting to dealer situations in a professional, polite and clear manner.
Accurately logs all dealer contacts and tracks contacts using all relevant databases and systems.
Evaluates need for contact escalation and forwards problem contacts according to defined processes.
Interacting on a daily basis with European CAC and TAC staff to facilitate DAC case resolution.
Interface with NSC field staff and head office personnel on warranty and policy issues.
Liaison with European parts warehouse, cataloguing and materials management staff to expedite urgently required parts
Provide continuous feedback to the central and European parts and materials management organisations.
Entry of all parts VOR/Back order into the VOR tracking system for follow up and resolution.
Follow up and tracking through the closed loop process of all parts VOR/back order cases.
Scrutiny and approval/rejection of all policy replacement requests from in country dealerships.
Management of local warranty file enquiries and claims corrections
Understands and applies GME brand policies and empowerment to resolve dealer requests
Reads and researches relevant materials and resources to stay current with all relevant procedures.
Attends meetings for review of issues, assignments, regular discussion.
-Performs other related duties, as assigned.
2 Minimum Skills
Educational standard should be GSCE level or local equivalent.
Automotive knowledge, understanding or demonstrated interest in the industry.
Demonstrated ability or aptitude to understand and articulate automotive issues and terminology.
Automotive dealership or similar experience, preferably in parts, warranty or service departments.
Fluent at business level in English supported (both verbal and writing skills).
2.2Technical Skills
Ability to operate a Desktop Computer System and possess a familiarity of Operating Systems (Windows 98/2000/NT/XP)Knowledge of Microsoft Word, Excel, PowerPoint and Access applications
Familiarity with navigating internet/intranet using Internet Explorer
Demonstrated ability in using communication applications such as e-mail/telephony equipment.
Ability to learn and manage proprietary and bespoke applications in support of enquiry handling
Full driving licence required for potential product familiarisation and site visit purposes
2.3Soft Skills
Customer Service Excellence - Enjoys direct contact with dealers by telephone and understanding their needs, displays diplomacy, is polite, remains calm, listens and apologises where necessary, always portrays a professional and positive image to the dealers.
Communications Spoken / Written - Able to clearly present information through the spoken and written word. Ability to listen well.
Ability to work under pressure, learns quickly in a changing environment. Sets priorities and effectively manages workload. Takes initiative, makes decisions and displays a sense of urgency and commitment. Flexible and persistent.
Team Player - Helping the team to achieve objectives, friendly and approachable even when busy, but firm where necessary, works to team and individual standards. Motivation - Demonstrates a positive attitude, professionalism, initiative, enthusiasm and flexibility in performing daily job functions as well as with regard to work schedules and shift patterns.

Dutch Dealer Assistance Consultant

2008-07-02 16:35:44

Title: Dutch Dealer Assistance Consultant
Salary: GBP17500 to GBP17500 per annumrelocation available
Location: Durham - North East, United Kingdom
Languages: Dutch
Posted: 2nd Jul 2008

This role is responsible for answering Dutch dealer enquiries with regard to brand parts and accessories (P&A), warranty and vehicle off road (VOR) and Electronic Parts Cataloguing (EPC) enquiries from dealerships and service partners. All applicants must be fluent in Dutch!

The DAC Agent uses the information provided by dealers, predetermined procedures and systems, and his/her own experience, to resolve such contacts from dealers.

The role is intended to ensure the accurate and timely handling of such contacts from dealers and thereby increasing customer satisfaction, both with the dealerships and their customers.

Main responsibilities include:

Handles dealer contacts, including incoming telephone calls, emails and faxes.
Delivers service excellence by efficiently problem-solving and reacting to dealer situations in a professional, polite and clear manner.
Understands and applies brand policies and empowerment to resolve dealer requests.
Accurately logs all dealer contacts and follows up on cases all relevant databases and systems.
Where necessary liaises with business partners internally and externally to develop case resolutions and action plans.
Evaluates need for case escalation and forwards problem cases according to defined processes.
Contacts internal specialists to obtain clarification or detail for responding to some cases / dealership requests.
Reads and researches relevant materials and resources to stay current with all relevant procedures.
Attends team and other meetings for review of issues, assignments, regular discussion.
Performs other related duties, as assigned.

Flemish Customer Service Rep

2008-07-02 16:35:44

Title: Flemish Customer Service Rep
Salary: GBP17500 to GBP17500 per annumrelocation available
Location: Durham - North East, United Kingdom
Languages: Dutch, French, Flemish
Posted: 2nd Jul 2008

Belgian Dealer Assistance Consultant
Based in Peterlee, County Durham
Salary �17,500

Must be fluent in Flemish. French Fluency desirable.

This is a customer service role for a full job description please contact Russell on 0131 555 0284.....

French Dealer Assistance Consultant

2008-07-02 16:35:44

Title: French Dealer Assistance Consultant
Salary: GBP17500 to GBP17500 per annum
Location: Durham - North East, United Kingdom
Languages: French
Posted: 2nd Jul 2008

French Dealer Assistance Consultant
Based in Peterlee, County Durham
Salary �17,500

Must be fluent in French.

This role is responsible for answering dealer enquiries with regard to parts and accessories (P&A), warranty and vehicle off road (VOR) and Electronic Parts Cataloguing (EPC) enquiries from dealerships and service partners.

The DAC Agent uses the information provided by dealers, predetermined procedures and systems, and his/her own experience, to resolve such contacts from dealers.

The role is intended to ensure the accurate and timely handling of such contacts from dealers and thereby increasing customer satisfaction, both with the dealerships and their customers.

Main responsibilities include:

Handles dealer contacts, including incoming telephone calls, emails and faxes.
Delivers service excellence by efficiently problem-solving and reacting to dealer situations in a professional, polite and clear manner.
Understands and applies GME brand policies and empowerment to resolve dealer requests.
Accurately logs all dealer contacts and follows up on cases all relevant databases and systems.
Where necessary liaises with GME business partners internally and externally to develop case resolutions and action plans.
Evaluates need for case escalation and forwards problem cases according to defined processes.
Contacts internal specialists to obtain clarification or detail for responding to some cases / dealership requests.
Reads and researches relevant materials and resources to stay current with all relevant procedures.
Attends team and other meetings for review of issues, assignments, regular discussion.
Performs other related duties, as assigned.

1.1 Professional Skills

Educational standard should be GSCE level or local equivalent.
Automotive knowledge, understanding or demonstrated interest in the industry.
Demonstrated ability or aptitude to understand and articulate automotive issues and terminology.
Automotive dealership or similar experience, preferably in parts, warranty or service departments.
Fluent at business level in the language of the country/countries supported (both verbal and writing skills).
Ability to use and understand English as a second language for systems, performance evaluation and training purposes only.

1.2 Technical Skills

Ability to operate a Desktop Computer System and possess a familiarity of Operating Systems (Windows 98/2000/NT/XP)
Knowledge of Microsoft Word, Excel, PowerPoint and Access applications
Familiarity with navigating internet/intranet using Internet Explorer
Demonstrated ability in using communication applications such as e-mail/telephony equipment.
Ability to learn and manage proprietary and bespoke applications in support of enquiry handling
Full driving licence required for potential product familiarisation and site visit purposes

1.3 Soft Skills

Customer Service Excellence - Enjoys direct contact with dealers by telephone and understanding their needs, displays diplomacy, is polite, remains calm, listens and apologises where necessary, always portrays a professional and positive image to the dealers.
Communications Spoken / Written - Able to clearly present information through the spoken and written word. Ability to teach/influence others through oral and written presentations. Ability to listen well.
Results Driven - Ability to work under pressure, learns quickly in a changing environment. Sets priorities and effectively manages workload. Takes initiative, makes decisions and displays a sense of urgency and commitment. Achieves goals regardless of barriers or obstacles. Flexible and persistent.
Team Player - Helping the team to achieve objectives, friendly and approachable even when busy, but firm where necessary, works to team and individual standards.
Motivation - Demonstrates a positive attitude, professionalism, initiative, enthusiasm and flexibility in performing daily job functions as well as with regard to work schedules and shift patterns.

Spanish Customer Service Advisor

2008-07-02 16:35:44

Title: Spanish Customer Service Advisor
Salary: �12,675 per annum
Location: Tyne & Wear - North East, United Kingdom
Languages: Spanish
Posted: 2nd Jul 2008

Spanish Customer Service Representative
(with fluent English)

Location: Newcastle
Salary: �12,675 per annum
Hours of work: Monday - Sunday, flexible between 06.00am and 18.00pm (37.5hrs p/wk)

Responsibilities include:

Answer incoming e-mails and calls in a timely and accurate manner.
Provide well-written case documentation/correct case creation that can be understood by the customer, technicians and other CSRs.
Communicates in a consistently and exclusively professional fashion to all customers - internal and external - aware that information of a sensitive nature cannot be divulged to external parties.
Take ownership until closure for all issues which cannot be resolved whilst on the phone with the customer.
Work with colleagues from correct team to ensure appropriate action taken.
Remains up to date on new process and template emails.
Work within quality standards to ensure that the customer experiences high quality CSR representing client in the most professional manner at any moment in time.

Candidate Profile:
Strong Interpersonal skills, including superior verbal and written communication skills
Ability to work in a fast paced environment with minimal supervision.
Minimum of 1 year\'s customer service experience

German Account Executive

2008-07-02 16:35:44

Title: German Account Executive
Salary: �15,210 per annum
Location: Tyne & Wear - North East, United Kingdom
Languages: German
Posted: 2nd Jul 2008

German Remote Account Executive
(with fluent English)

Location: Newcastle
Salary: �15,210 per annum (OTE available)
Full Time Hours � Flexible to Work Monday to Friday between 8am and 5pm

Within this role, you will be responsible for:

Building relationships with the clients accounts using the phone as the contact tool.
Managing your portfolio of accounts effectively with the minimum of supervision.
Supporting the Clients Account Management in line with company policy and strategy.
Capturing information the client on business related transactions, customer profiles and ensuring a full history is kept.
Remaining up to date with client product information and training material.

Candidate Profile:

Experience in sales/telesales with good commercial awareness.
Account management in B2B environment.
Computer literate. Coupled with that you will need to demonstrate excellent customer service skills, communication skills and a professional telephone manner.
Have a positive attitude and are able to move forward from any setbacks in a professional manner.