http://www.toplanguagejobs.co.uk Jobs in Norfolk en-us support@toplanguagejobs.co.uk support@toplanguagejobs.co.uk PHP RSS Feed Generator Title: Dutch or German Speaking Customer Service <br> Salary: £16,500 – £17,800 <br> Location: Norfolk - East Anglia, United Kingdom<br> Languages: Dutch, German<br> Posted: 18th Jul 2008<br><br> Dutch or German Speaking Customer Service <br /> <br /> My client is a well established company that is looking for Dutch or German Speaking Customer Service.<br /> <br /> Location: Norfolk<br /> <br /> <br /> Job Purpose<br /> <br /> Ensure that they fully understand the customers’ needs and are able to communicate these to relevant departments.<br /> Drive orders through the system and manage and the Customer’s orders allocated, and assist with the orders of other team members as required. <br /> Communicate with customers and specifiers to ensure that orders are delivered on time, and in the shortest achievable lead-time.<br /> Where appropriate to obtain quotes from internal departments to answer customer enquiries.<br /> Handle repeat orders to ensure goods match previous orders.<br /> Delivery PDF proofs samples and pre-production samples as required.<br /> Ensure that all orders that fall below the margins in Company Guidelines are referred to the Customer Service Manager.<br /> Assist when required with the collation of Customer Service Performance Measures.<br /> Record details of quality and customer complaints to assist with the improvement of the company.<br /> Is passionate about delivering excellent customer service, whilst building maintaining a professional relationship with customers.<br /> Deal effectively and quickly with incoming quote enquiries or queries about orders. Follows up quotes to maximise conversion ratios.<br /> Proactively seeks to develop personal relationships with clients, by building trust and by understanding individual customer needs, and ensuring that our promises are kept.<br /> Ensure all e-mailed correspondence with customers is both accurate and timely, and that all significant conversations are confirmed by e-mail.<br /> Deal effectively and sympathetically with customer complaints.<br /> Keep the customer informed on a regular basis about order progress and in particular changes to the delivery schedule.<br /> Attend and staff exhibitions and roadshows as required from time to time, and ensure all contacts are followed up. <br /> Maintain a professional relationship with the specifiers.<br /> Ensure proofs and pre-production samples, (and Proforma Invoices where appropriate) are received from specifiers in correct timescale.<br /> <br /> <br /> Requirement <br /> <br /> 6-12 months customer service experience<br /> Fluency in English and Dutch or German<br /> <br /> Starting salary between £16,500 – £17,800 (depending on experience)<br /> <br /> http://www.toplanguagejobs.co.uk/job-87611.html 2008-07-18 10:28:25