Top Language Jobs

Client Support Administrator/Multilingual Interviewer

2008-12-02 16:30:39

Title: Client Support Administrator/Multilingual Interviewer
Salary: On application
Location: London, United Kingdom
Languages: Dutch, French, German
Posted: 2nd Dec 2008

Client Support Administrator/Multi-lingual Interviewer

London, UK

Gallup is different from most consulting firms. While other organisations provide services in traditional disciplines such as cost reduction, building or re-engineering processes and systems, or mergers and acquisitions, we help companies drive true organic growth � revenue and profit increase from continuing operations. Advances in economics, psychology and management sciences, along with our own research, have led our researchers to discover how organisations can grow through talented employees being engaged and able to engage their customers. Our consultants are trusted advisors to many of the world's leading companies. Our approach enables us to understand our clients' visions and strategies and thereby develop and implement individualised solutions.

The Opportunity

� Are you a fluent English, French, German and perhaps even Dutch speaker?
� Do you enjoy speaking on the telephone?
� Are you highly disciplined?
� Can you successfully manage competing priorities to ensure that you always deliver on time?
� Are you able to spot trends and find solutions?
� Do you take great pride and satisfaction from seeing something through from beginning to end?
� Do you establish immediate rapport and develop friendships over the telephone and in the office?

Gallup is looking for a multi-lingual client support administrator and interviewer to support our global clients and client service teams based out of our central London office. Candidates must speak fluent English, French and German as a minimum and Dutch is desirable in addition. We are looking for a positive person with great telephone, organisational and problem-solving skills. Key responsibilities include: managing incoming calls to our client helpdesk concerning process and technical questions to provide suitable solutions; identifying problems or trends to be remedied by project managers or MIS colleagues; supporting client service teams with administrative duties such as drafting letters, mailings, sorting correspondences; conducting in-language selection interviews over the telephone with Gallup�s clients. You must have an exceptional telephone personality with clear and sophisticated communication and enthusiasm. You will be responsible for managing a busy schedule of incoming client questions and interviewing candidates throughout the day and some evenings. You should also enjoy providing administrative support to highly dedicated, energetic and committed team members.

Qualifications

Exceptional telephone and organisational skills are essential. You must be fluent in English, French and German. Fluency in Dutch would be a great asset for this role. Experience and proven proficiency in Microsoft� Outlook�, Word, PowerPoint� and Excel� are required. You must also hold a valid UK work permit.

Please press apply below to be redirected to the application page.

Customer Service Advisor � Multi Lingual � Customer Service Advisor

2008-12-02 13:34:50

Title: Customer Service Advisor � Multi Lingual � Customer Service Advisor
Salary: �16,500
Location: Wiltshire - South West, United Kingdom
Languages: French, German, Italian
Posted: 2nd Dec 2008

Customer Service Advisor � Multi Lingual � Customer Service Advisor

Teleperformance, the UK�s leading outsourced contact centre provider, has one vacancy for a talented multi lingual Customer Service Advisor to join our Customer Support Team. Based in Swindon, our Customer Service Advisor will provide a first class customer support helpline for a global market leading IT hardware corporation. The team deals with the many aspects of our client�s programmes and product support, to include, logistics, returns, marketing and low level technical support..
Languages spoken need to be either:
Fluency in English, German and French OR English, German and Italian

The Role of a Multi Lingual Customer Service Advisor
The main purpose of the Customer Service Advisor is to provide excellent customer service and support via phone, e-mail and online interactive support. The role involves being the initial point of contact for customers, responding to and resolving customer enquiries and complaints and performing transactions and customer care activities. The team also handle warranty requests and replacements on behalf of our clients� business customers. This is a varied and challenging role and a great opportunity to use your languages in an exciting and multilingual environment.

Salary � �16,500 per annum
Hours: � 37.5 per week Monday to Friday

The Selection Criteria
� Fluency in English, German and French OR English, German and Italian.
� The successful Customer Service Advisor must have excellent communication skills, the ability to listen attentively, build rapport, and be able to relay complex information in a clear and concise manner.
� You will be able to capture data accurately as well as effectively multi task.
� You will be proactive in wanting to help people and self motivated with the ability to work with and without supervision.
� You will be keen to learn and progress and always look to improve and better your performance.

Based in the Teleperformance contact centre in Swindon, we offer a fantastic working environment where you are fully supported in your role and development opportunities are also available. There is a staff caf� on site, and as a Teleperformance employee you will also be entitled to many other great benefits. These include:

� 25 days annual leave and 8 days bank holiday
� Bupa Healthcare discount
� Childcare Vouchers
� Contributory Pension Scheme
� Full ongoing training

Teleperformance is part of the Teleperformance Group, operating 281 contact centres in 45 countries, making us the largest network of contact centres in the world. Whether you are working in one of our 5 UK offices, from a client's own centre, or based in one of our International contact centres, Teleperformance really can offer you a world of opportunities.

To find out more about us go to: www.teleperformance.co.uk

Italian and French Speaking Customer Support Service Agent

2008-12-02 09:06:25

Title: Italian and French Speaking Customer Support Service Agent
Salary: On application
Location: Berkshire - South East, United Kingdom
Languages: English, French, Italian
Posted: 2nd Dec 2008

Customer Support Service Agent

Location:
Maidenhead, Berkshire, UK

Status:
Full Time, Permanent

Company Overview:
Corel is one of the world�s top software companies with more than 100 million active users in over 75 countries. We develop software that helps people express their ideas and share their stories in more exciting, creative and persuasive ways. Through the years we�ve built a reputation for delivering innovative, trusted products that are easy to learn and use, helping people achieve new levels of productivity. The industry has responded with hundreds of awards for software innovation, design and value.

Our award-winning product portfolio includes some of the world's most widely recognized and popular software brands, including CorelDRAW� Graphics Suite, Corel� Painter�, Corel DESIGNER� Technical Suite, Corel� Paint Shop Pro� Photo, VideoStudio�, WinDVD�, Corel� WordPerfect� Office and WinZip�. Our global headquarters are in Ottawa, Canada, with major offices in the United States, United Kingdom, Germany, China, Taiwan and Japan.

Corel�s success is built on 3 key elements:

Our People: Around the world, our employees are encouraged to share their ideas, energy and creativity in a team-based environment. We are looking for individuals who thrive on new challenges and are motivated to make a difference.

Our Passion: Our people are passionate about creating great software experiences for Corel�s customers and partners.

Our Pride: We work continuously to better understand the needs of our users so we can develop products that deliver the ease of use and affordability that today�s customers demand. With hundreds of awards for software innovation, design and value, Corel is proud to be one of the world�s leading global software companies.

For more information, please visit www.corel.com.

Position Overview:
The Customer Service Support team consists of 15 employees of whom 9 are part of the call centre offering customer service and technical support. The aim of the call centre is to deliver high quality support to our customers who use or would like to use our software applications.

Job Responsibilities:

The Customer Support Service Agent will be responsible for:

1 - Providing timely and accurate information and support to customers and partners.

2 - Professionally and expertly recognize and diagnose technical problems and provide accurate and timely solutions to the customer by telephone or via email.

3 - Providing a high level of customer support services addressing the needs of the customer within agreed department service level parameters.

4 - Accurately logging and detailing incidents in the support database.

5 - Researching and testing software problems where time allows.

6 - Improving the product line by reporting design and reliability problems and enhancements to development through the proper channels.

8 - Pursue quality and continuous improvement.

9 - Work closely with other department staff to meet the needs of our customers.

Requirements:

The Customer Support Service Agent will be required to have the following:

1 - Experience in a direct customer service role or Telesales role.

2 - Post-secondary qualification.

3 - Must be able to speak and write the following languages fluently � French & Italian. English is also required with this language set.

4 - Experience and working knowledge of any type of software application with a view to be able to describe to someone how to install it and use it.

5 - Proven track record of using the following skills - analytical, troubleshooting, and public relations.

6 - Excellent communication skills, both written and verbal, with the ability to demonstrate training techniques.

7 - Experience of handling difficult customers with tact and diplomacy and managing solutions to a satisfactory end for customer.

8 - Excellent organizational skills and ability to prioritse and adapt to change.

9 - Ability to work effectively in a team environment.

10 - Ability to recognize the indicators during a customer service call when a sale could be made.

The skills and experience listed below are desirable:

1 - Other languages other than those specified above.

2 - Knowledge of Corel product range

3 - Experience of working in a telesales environment converting customer queries into sales opportunities.

Bloomberg - Equity Application Specialist

2008-12-01 16:08:33

Title: Bloomberg - Equity Application Specialist
Salary: Excellent
Location: London, United Kingdom
Languages: Dutch, French, German, Italian, Spanish
Posted: 1st Dec 2008

The Company

Bloomberg is the leading global provider of financial data, news and analytics. The BLOOMBERG PROFESSIONAL service and Bloomberg's media services provide real-
time and archived financial and market data, pricing, trading, news and communications tools in a single, integrated package to corporations, news organizations, financial and legal professionals and individuals around the world.

The Role

We have an exciting opportunity for an experienced Equity Professional to join our expanding Application Specialist Group in London to help sell and support our Core Equity product. The successful candidate will be part of a growing department with
responsibilities including:

- Assisting the EMEA sales force in positioning our equity solution and meeting the high-level analytical demands of our customers both on a 1:1 basis or through presenting at seminars and conferences.
- liaising with both clients and product managers thus influencing the future direction of our product
- Furthering the knowledge of our sales force through internal training and seminars
The role will involve a high level of autonomy and will require extensive travel within the EMEA region.

Qualifications

- Substantial knowledge in Equity markets
- Excellent communication & customer service skills required.
- Ability to present to small and large groups.
- Fluency in a second European language is an advantage.
- Knowledge of Bloomberg essential

Bloomberg - Global Customer Support Representative - Intern

2008-12-01 15:14:53

Title: Bloomberg - Global Customer Support Representative - Intern
Salary: Excellent
Location: London, United Kingdom
Languages: French, German, Italian, Japanese, Portuguese, Spanish
Posted: 1st Dec 2008

The Company

Bloomberg is the leading global provider of financial data, news and analytics.
The BLOOMBERG PROFESSIONAL service and Bloomberg's media services provide real time and archived financial and market data, pricing, trading, news and
communications tools in a single, integrated package to corporations, news
organizations, financial and legal professionals and individuals around the
world.

The Role

The Global Customer Support Department provides 24/7 support to our clients.
The aim of the department is to provide superior customer service with no wait
time. Our model follows the sun so that we always have 2 call centers open at
all times providing seamless service. We also provide multi-lingual support to
our clients. In the customer support role, you will gain an introduction to our products and services, our clients, as well as insight into the global financial markets. It
is a fast-paced environment and requires the ability to multi task. Good
communication and problem-solving skills are necessary to be successful in this
role.

Duties:

-Provide superior customer service to our clients on inbound phone calls.
-Transfer customer calls to appropriate staff.
-Outbound calling will be necessary to introduce new clients to Bloomberg.
-Identify, research, and resolve customer issues using proprietary company
software.

Qualifications:

-Ability to provide exceptional customer service
-Strong telephone etiquette
-Excellent verbal and written communication skills
-Multi-tasking skills and ability to work well under pressure
-Strong problem solving skills
-Ability to be a team player
-Fluency in English
-Fluency in a second language a requirement such as Spanish, French, Italian,
Portuguese, German and Japanese
-Experience in a call center environment a plus

Swedish, French, Arabic or German Market Research Telephone Interviewers

2008-12-01 14:52:48

Title: Swedish, French, Arabic or German Market Research Telephone Interviewers
Salary: Undisclosed.
Location: London, United Kingdom
Languages: Arabic, French, German, Swedish
Posted: 1st Dec 2008

Ipsos-MORI now requires Swedish, French, Arabic or German speaking market research telephone interviewers! (Other European language speakers are welcome to apply to be put on our database.)

We are based in Harrow, Zone 5. Must have a relevant work permit/be eligible to work in the UK; must be computer literate; fluent in the target language, with good level of English.
No selling involved, purely market research.

IF YOU ARE INTERESTED IN THIS ROLE PLEASE INCLUDE YOUR COVERING LETTER ALONG WITH YOUR CV AND WE WILL RETURN AN INFORMATION PACK TO YOU. YOU NEED TO BE BASED IN LONDON FOR THIS ROLE

Bilingual Tour Directors

2008-12-01 12:19:03

Title: Bilingual Tour Directors
Salary: On application
Location: London, United Kingdom
Languages: French, Italian, Spanish
Posted: 1st Dec 2008

Bilingual Tour Directors

Do you love to travel?

Can you make learning fun?

Are you looking for seasonal work?

Are you fluent in English and at least 1 other European language?

As a Tour Director with EF Educational Tours, you will play the central role in creating a once-in-a-lifetime experience for North American high school students and their teachers. You will ensure the smooth day-to-day running of the itinerary as well as contribute to the clients' understanding of European history and culture and give them memories to treasure.

March, April, June and July are our busiest months, and the role is ideal for anyone who is...

* Organised
* Enthusiastic and energetic
* Flexible, with a good sense of humour!
* Able to solve problems independently in stressful situations
* Perceptive to the needs of our travellers
* Fluent in English (a working knowledge of other languages is a plus)
* Interested in European culture and history

... if this sounds like you, then please apply below to get an application pack..

MSN!! - Dutch, French or Danish Speaking Customer Care/Technical Support Agent -

2008-12-01 09:32:10

Title: MSN!! - Dutch, French or Danish Speaking Customer Care/Technical Support Agent -
Salary: Excellent
Location: Belfast - Northern Ireland, United Kingdom
Languages: Danish, Dutch, French
Posted: 1st Dec 2008

Are you looking for an exciting new challenge? Do you want to work for Northern Ireland�s largest award winning multilingual contact centre based in Belfast city centre? Are you available to relocate and start immediately?

gem are currently recruiting customer service representatives for our client MSN, one of the world�s best known technology and software companies. Main duties include providing customer service and technical solutions to customers by email regarding the various MSN products.

gem offer an excellent relocation package which includes reimbursement of travel costs up to 150 Euros, your first four nights accommodation in a city centre bed and breakfast and assistance with relocation tasks such as opening a bank account and finding permanent accommodation. So let us take the hassle out of relocating for you!

If you have a passion for customer service, excellent written and spoken English and are fluent in any of the following languages:

-Danish
-Dutch
-French

then we want to hear from you!

Our dress code is relaxed and we have a comfortable break out area equipped with a pool table, Internet access and many other facilities. We also offer free buns every Friday, free eye test, cycle to work scheme and a wide range of employee discounts.

So if gem sounds like the place for you then email us your CV by clicking on the "Apply" button below!

Tri-lingual Customer Service Executive

2008-11-28 11:42:26

Title: Tri-lingual Customer Service Executive
Salary: Excellent
Location: South London - London, United Kingdom
Languages: French, Portuguese, Spanish
Posted: 28th Nov 2008

JetAir is an International Aviation Management Company, with offices in Europe and Africa. We take great pride in the service we offer our clients.

We are looking for a tri-lingual Customer Service Executive, to be based at our Head Office close to London Gatwick Airport. Although the role is primarily office based, you will also be supervising flight check-in, assisting passengers and occasionally travelling on board our aircraft in a public relations capacity. Candidates must be prepared to travel abroad to visit clients, possibly being away for up to two weeks at a time.

The successful candidate would need to demonstrate:

� Fluency in French and English plus either Spanish or Portuguese

� Excellent communication skills, both verbal and written

� Educated to degree level

� A confident and friendly personality, with experience in frontline customer service ensuring the highest service levels

� Good computer skills

� Adaptable and flexible to work with minimal supervision in a dynamic fast-paced constantly changing environment

� Previous aviation or travel experience preferred.

� Working knowledge of Amadeus or other GDS flight reservations system would be helpful

� Candidates should live within 45 minutes travelling time from Gatwick

Bloomberg - FX Application Specialist

2008-11-28 10:58:52

Title: Bloomberg - FX Application Specialist
Salary: Excellent
Location: Central London - London, United Kingdom
Languages: Dutch, French, German, Spanish, Swedish, Polish
Posted: 28th Nov 2008

The Company
Bloomberg is the leading global provider of financial data, news and analytics.
The BLOOMBERG PROFESSIONAL service and Bloomberg's media services provide real-time and archived financial and market data, pricing, trading, news and communications tools in a single, integrated package to corporations, news organizations, financial and legal professionals and individuals around the world.

The Role
We have an exciting opportunity for an experienced FX Professional to join our expanding Application Specialist Group in London to help sell our Electronic trading solutions and support our Core FX product. The successful candidate will be part of a growing department with responsibilities including:
- Assisting the EMEA sales force in positioning our electronic execution platform for FX, furthering our reputation as a premium vendor.
- Meeting the high-level analytical demands of our FX customers both on a 1:1 basis or through presenting at seminars and conferences.
- Liaising with both clients and product managers thus influencing the future direction of our product
- Furthering the knowledge of our sales force through internal training and seminars
The role will involve a high level of autonomy and will require extensive travel within the EMEA region.

Qualifications

- Substantial experience in FX Markets and/or FX E-Commerce.
- Excellent communication & customer service skills required.
- Ability to present to small and large groups.
- Fluency in a second European language is an advantage.
- Knowledge of Bloomberg an advantage.

Hilton Reservations & Customer Care � German & French

2008-11-26 16:53:59

Title: Hilton Reservations & Customer Care � German & French
Salary: � 6.86 per hour plus bonus opportunity and benefits
Location: Scotland, United Kingdom
Languages: English, French, German
Posted: 26th Nov 2008

Hilton portfolio now includes over 2,800 hotels worldwide, and Hilton Reservations & Customer Care (HRCC) in Glasgow forms part of Hilton�s International Contact Centre organisation. We handle inbound reservations, Hilton HHonors loyalty programme and customer service contacts for Hilton�s global brands.

Although we have a base in the city centre of Glasgow, we now have opportunities to expand our operation to working from home. This exciting project means that under the remote supervision of a Team Leader, you will handle Hilton Reservations & Customer Care contacts from the comfort of your own home.

The HRCC Agent who works from home will have key performance targets relating to sales conversion of contacts and quality of customer service. We will ensure that our agents who work from home have remote support.

Based: Your own Home (any UK location may be considered)

Requirements
� Fluency in English and at least one of the following languages: German & French
� A private, quiet office space at home (inaccessible to family during working hours)
� Your own desk & chair
� Broadband connection, 2nd telephone line and monitor (you will be reimbursed for installation of 2nd Line)
� Initial training within HRCC office in city centre of Glasgow for 6 -10 weeks (paid at normal hourly rate)

Qualities
� Ability to work well using self motivation and without on site supervision
� Dependable and trustworthy
� Good organisational skills
� Excellent written and verbal communication skills
� Willingness to work through problem solving issues
� Basic PC trouble shooting proficiency
� Good numeracy and literacy skills
� Good keyboard skills
� Positive engaging attitude
� Customer service experience - advantageous

Training:
� A 6-10 week training programme will be conducted on site in the HRCC office in Glasgow city centre (easily accessible by public transport). Training will be paid at the normal hourly rate.
� Travelling during initial training, on site visits for training, coaching and hotel presentations may be required and will be reimbursed by the company.

Shift Pattern: Flexible
Hours: Part time and Full time up to 37.5 hours per week (5 days out of 7)

Operational hours: 6am - Midnight - 7 days per week (opening hours of language lines may vary)

Benefits: As the number one hotel chain in the world, with over 2,800 properties worldwide, you can receive discounted accommodation for yourself and family upon gaining membership to our Hilton Club.

� 6.86 per hour plus bonus opportunity and benefits

We are an equal opportunities employer.

If you are interested in this opportunity, please click on the "apply" button below.

French Speaking Technical Support Advisor

2008-12-02 17:21:31

Title: French Speaking Technical Support Advisor
Salary: �15,500 per annum
Location: Edinburgh & Lothians - Scotland, United Kingdom
Languages: English, French
Posted: 2nd Dec 2008

DO YOU WANT TO WORK IN A FRIENDLY AND VIBRANT INTERNATIONAL ORGANISATION? DO YOU WANT EXPERT TRAINING AND FAST CAREER PROGRESSION? DO YOU WANT TO WORK IN SCOTLAND�S BEAUTIFUL AND EXCITING CAPITAL CITY? READ ON TO FIND OUT MORE!

You will be using your technical knowledge and language skills to assist customers with cutting edge global products. Excellent training and job coaching will be provided with the possibility of career advancement. By joining this company you would be part of a multi-cultural and social network of people offering great initiatives and excellent benefits and awards.

You must have:

� Exceptional spoken and written English and French
� Technical knowledge
� Helpdesk/Troubleshooting experience
� Excellent customer service skills

Your job will involve:

� Providing technical support via e-mail and telephone
� Logging calls accurately and in accordance with guidelines
� Solving customers� technical queries in an efficient and polite manner

We will:

� Provide first class support and assistance
� Help with relocation if required

If you have any enquiries about this position or to find out about any other positions we have available, please get in touch with us via e-mail and attach your CV!

French Speaking Ski Accommodation Controller - Hertford

2008-12-02 15:34:22

Title: French Speaking Ski Accommodation Controller - Hertford
Salary: Excellent
Location: Hertfordshire - South East, United Kingdom
Languages: English, French
Posted: 2nd Dec 2008

6 month temporary contract (possibility to extend to permanent for right candidate)

At A Glance

Provide a professional, efficient and quality telephone service to direct customers, travel agents and internal customers. Administer and manage the accommodation held on contract to meet deadlines and maximise usage.

What You'll Be Doing

� Respond to calls and correspondence from customers and travel agents to deliver on company sales and service targets.
� Use internal computer packages to make reservations, administer bookings/queries, make amendments, or reply to customer correspondence
� Identify customer needs and pro-actively sell additional services eg insurance and ski pack items.
� Develop and maintain strong relationships with key hoteliers and suppliers.
� Manage the allocation of accommodation held ensuring allocations of rooms are on sale or removed from sale at the right time.
� Source additional rooms where required by the needs of the business
� Respond to calls and correspondence from hoteliers and administer confirmations and cancellations to meet contracted deadlines and minimise losses to the Company.
� Liaise with Team Leaders to aid problem resolution
� Assist with manning of Company out of hours �on call� rota as required to assist customers on departure
� Escalate to all relevant areas, key issues in line with company procedures
� Represent company at key marketing events e.g. ski shows
� Process all administration within Company and ABTA guidelines and timescales
� Minimise losses to the Company through due diligence

What We're Looking For
� Customer service skills and/or travel experience
� Sales Driven
� Excellent Verbal and written communication skills
� Ability to develop rapport and maintain strong relationships
� Spoken and written French an essential
� Positive �can do� attitude
� Accuracy and attention to detail
� Experience of working under pressure and meeting deadlines
� Keyboard skills/ PC literate in Word and Excel
� Ability to work to own initiative
� Flexible and adaptable
� An organised approach to work
Additional Information

� Our opening hours are 9am-8pm Monday-Friday, 10am-5pm Saturday
� Shifts will be allocated on a rota basis in advance
� The contract is designed on Annualised Hours
� Flexibility with working hours is essential

French Customer Support Associate

2008-12-02 15:31:42

Title: French Customer Support Associate
Salary: 11.00
Location: Berkshire - South East, United Kingdom
Languages: English, French
Posted: 2nd Dec 2008

French Customer Support Associate
Bracknell � Temporary - �11.00 per hour

The role of Customer Support Associate is pivotal role within the business and reports into the Customer Support Team Leader.

The duties will include effectively managing all French commercial business customers contacts for the specific part of the business. In this role you will work closely with marketing, commercial and finance departments to ensure customers needs are met.

Who we're looking for

The successful applicant must have a proven track record in a customer service role and be fluent in French.

The role is for 6 months, therefore you must be able to commit for the duration of the assignment.

About our client

International American owned health care with a major subsidiary head office based in Bracknell. As a business, my client operates out of 250 countries world wide and employs in excess of 120,000.

What's on offer

Competitive salary, on site parking and opportunity to work for an international blue chip organisation.

IT Helpdesk Support Analyst (Spanish or French)

2008-12-02 12:18:52

Title: IT Helpdesk Support Analyst (Spanish or French)
Salary: up to �20k dep on exp
Location: Edinburgh & Lothians - Scotland, United Kingdom
Languages: English, French, Spanish
Posted: 2nd Dec 2008

The Company:
My client is the leading European Technical and Customer Service provider, Teleperformance. Based in Linlithgow, they have a reputation for delivering the highest standard and quality of service to their global client base.
Due to ongoing success they urgently require an IT Helpdesk Support Analyst with fluent Spanish or French Language skills for an expanding and successful support team. This is a fantastic opportunity to join a global player that offers superb career potential and a first-class training and development program.
The Role:
You will have a challenging and dynamic role and will be responsible for providing first class product support by phone and e-mail to a global client base. You will conduct thorough analysis of customer problems and issues and provide a range of solutions to insure ongoing client satisfaction. You will proactively and accurately document cases, and serve as central customer contact.
Candidate Profile:
You will have proven experience in an IT support role, with excellent knowledge of UNIX or Linux OS as well as being fluent in Spanish or French and English. A working knowledge of shell scripting, databases, file debugging and basic hardware problems would be a distinct advantage.
(Similar positions exist for German speakers.)

For further details on this exciting opportunity, please contact LeighAnne Irvine in the first instance:

Email: leighanne.irvine@maxwellbruce.com

Telephone: 0131 225 1126
Maxwell Bruce operates as an Employment Agency in providing permanent or contract job-seeking services and as an Employment Business in providing temporary job-seeking services.

MULTILINGUAL CUSTOMER CUSTOMER REPRESENTATIVE

2008-12-02 12:05:14

Title: MULTILINGUAL CUSTOMER CUSTOMER REPRESENTATIVE
Salary: �20000 - �23000 per annum + excellent benefits
Location: Central London - London, United Kingdom
Languages: French, Portuguese, Spanish
Posted: 2nd Dec 2008

MULTILINGUAL CUSTOMER CUSTOMER REPRESENTATIVE
(French, Portuguese, Spanish, and Japanese)

SALARY �20-23,000 + excellent benefits

THE COMPANY

This is a huge and internationally-renowned global financial information provider, based in absolutely stunning offices in the City. AN EXCITING OPPORTUNITY TO JOIN A BRAND NEW TEAM!!!

THE ROLE

The aim of the department is to provide superior customer service with no wait time. They also provide multi-lingual support to their clients. It is a fast-paced environment and requires the ability to multi task.

DUTIES

* Provide superior customer service to clients on inbound calls
* Transfer customer calls to appropriate staff
* Outbound calling to introduce new clients
* Identify and resolve customer issues using company software

REQUIREMENTS

* Ability to provide excellent customer service
* Strong telephone manner
* Excellent verbal and written communication skills
* Ability to multi-task
* Team player
* Fluency in English
* Fluency in a foreign language is a plus: Spanish, French, Portuguese, German
* Experience in a call centre is a plus
* Ability to work weekends and holidays (for time off in lieu)

NB. YOU MUST BE IMMEDIATELY AVAILABLE TO BEGIN THE ROLE IN A TEMP CAPACITY BEFORE BEING MADE PERMANENT!!!

French, Spanish and English (trilingual) Customer Services Advi

2008-12-02 12:05:14

Title: French, Spanish and English (trilingual) Customer Services Advi
Salary: �20000 - �21000 per annum + benefits
Location: Hampshire - South East, United Kingdom
Languages: English, French, Spanish
Posted: 2nd Dec 2008

THE COMPANY

This company is the global market leader in home entertainment, employing well over 6,000 staff globally, and constantly expanding and innovative in its approach. You will be based in the international Head office where they work in 12 European languages. This role is a head office function, not a typical call centre, and therefore the job opportunities are truly excellent, as are the outstanding company benefits and facilities

THE ROLE

The aim of the role is to help end users and provide FIRST LINE direct telephone support to clients in French and Spanish. You will be dealing with a maximum of 35 inbound technical calls per day and organising the LOGISTICS of all export and import of goods

1.Liaising with clients in French and Spanish daily, both written and spoken

2.Turning the customers problem into a positive experience that enhances the relationship between the company and the client

3.Operating remote diagnostic equipment in order to locate a problem and provide a solution

4.Client relationship management: develop excellent quality relationships with existing clients as well as other parts of the organisation

5.Logistics: organising the delivery of goods and liaising with the warehouse

6.Administrative duties and general data management

QUALIFICATIONS
Fluency in English, Spanish and French
Proven customer services or call centre experience

Account Handler with Flemish

2008-12-02 12:05:13

Title: Account Handler with Flemish
Salary: �16000 per annum + BENEFITS
Location: Nottinghamshire - East Midlands, United Kingdom
Languages: English, French, Flemish
Posted: 2nd Dec 2008

Job Title
Part-time French speaking Relationship Account Handler

Salary
�16000

Location
Nottingham

The Company

Established for over 100 years, this is a leading fashion and lifestyle company specializing in sportswear, jeans and outdoor clothing. The company is dynamic and expanding fast in the Far East with own brand stores and in-store concessions that are very successful. It already has a strong presence in Europe and the USA. This company will give you every opportunity to really develop your career in an exciting creative environment!

The Role

They are seeking highly motivated French speaking account handler to join the Customer Services team working on the Benelux accounts

Job purpose

- Liaising with clients France regularly
- Liaising with other team members in the UK from the marketing to the sales and finance teams
- To provide superior customer service to a designated group of accounts, by direct contact with those accounts, close liaison with the account managers, and by effective management of customer orders, in line with Company and brand strategies.
- To provide customers and the account managers with accurate sales and order status information.
- To receive and initiate the processing of customer orders in accordance with the Customer Service Charter.
- To ensure customer order details are validated prior to order entry, in terms of account identification, order type, sku detail, stock availability, customer requested delivery date, scheduled delivery date, and pricing.
- To deal promptly and efficiently with enquiries from both customers and account managers both verbally and in writing.
- To strictly execute the Company\'s procedures relating to order cancellations, customer and consumer returns and new account enquiries.
- To ensure that all communications to outside parties exhibit standards expected of a professional, multinational company.
- To be a contact point for enquiries from management, account managers and other departments relating to statistics, orders, shipments etc.
- To liaise with the Credit department to ensure that queries are resolved in order to achieve prompt payment.
- To liaise closely with all associated departments, and DC\'s to ensure full conformity to customer requirements, on time and in full delivery of orders, and efficient handling of accounts
- To provide cover as necessary for holidays, sickness, etc.
- Establish control related standards and procedures.
- Any other duties as assigned to the Job Holder within the Job Holder\'s capabilities.

Qualifications
Fluency in French
Hands-on proactive approach
Excellent communication and customer service skills

Team Manager

2008-12-02 10:56:00

Title: Team Manager
Salary: Competitive salary plus benefits
Location: Wiltshire - South West, United Kingdom
Languages: Dutch, French, German
Posted: 2nd Dec 2008

Corinium Language Associates is a company that provides language services to other businesses, specialising in multilingual recruitment. We work with clients from a wide range of industries located throughout the country.

Our client is a global player in the financial services industry, based in Wiltshire. They are now looking for a Team Manager for their busy client services team.

You will be managing a team of approximately 10 people. You will have proven Team Manager experience, and have the ability to understand how to manage performance, absence, etc as well as being a motivator for the team. You will also have the ability to find ways to improve working practices and how to suggest & implement changes. Having languages in addition to English is a bonus, but if you have either German, French or Dutch that would be an advantage. Knowledge of the Financial Services industry would also be an bonus but not essential.

Excellent salary and benefits.

Telemarketeer - Spanish, Italian, French

2008-12-02 10:40:38

Title: Telemarketeer - Spanish, Italian, French
Salary: Hourly rate by agreement
Location: Gloucestershire - South West, United Kingdom
Languages: French, Italian, Spanish
Posted: 2nd Dec 2008

Corinium Language Associates is a company that provides language services to other businesses, specialising in multilingual recruitment. We work with clients from a wide range of industries located throughout the country.

We have a potential requirement for a number of language speakers for a 3 month contract in Gloucestershire. We would primarily be looking for native level Spanish, Polish, Italian and French speakers, to undertake outbound telephone calls on behalf of our client.

Due to the nature of the project, candidates must be confident communicators with an excellent telephone manner.
These would be full time positions, however, part time hours will also be considered.

No experience is necessary, as full training will be given.
Hourly rate by arrangement