NORDIC CUSTOMER RELATIONS

2008-12-03 12:24:14

Title: NORDIC CUSTOMER RELATIONS
Salary: Excellent
Location: East Midlands, United Kingdom
Languages: English, Danish, Dutch, Norwegian, Swedish
Posted: 3rd Dec 2008

WE ARE NOW RECRUITING NORDIC CLIENT RELATIONS REPS FOR A CORK BASED MULTINATIONAL.

Responsibilities

To respond to customer or company partner issues whether raised by telephone or by written communication.
To respond to all customer issues within the timescales defined by management (Service Levels)
To ensure at all times that customers are handled within the framework of the company Policy and Procedures documentation
To log all customer interactions on system using the company case logging guidelines.
To maintain a log of open issues and keep customers informed of any progress
To escalate issues to second liners or management, if necessary, as defined in the Escalation procedures, to ensure a timely solution
To ensure always that the European Company Assistance Centre is viewed positively by our colleagues and Company�s customers
To arbitrate, if required, between the customer and company�s partners
To NEVER say �No� to customers, always give a positive response even if company cannot help.
To ALWAYS add value to the customer interaction.

Skills and Attributes
Be a customer focused individual who enjoys problem solving.
Have a high standard of verbal and written communication
Have a �friendly� personality and be interested in helping customers
Have good telephone skills and be able to listen, empathise, diffuse anger and take control of the conversation.
Be able to take ownership of customer�s issue resolution
Be a highly motivated, self-starter
Have good organisational skills and a professional attitude to follow though as promised.
Have good attention to detail and log all customer interactions accurately in the Vantive call-logging system
Be a team player

KINGSLEY RECRUITMENT

"OUR JOB IS YOUR CAREER

Dutch Speaking Secretary, Docklands, Temp to Perm contracts

2008-11-28 09:40:11

Title: Dutch Speaking Secretary, Docklands, Temp to Perm contracts
Salary: 30000 per annum
Location: East London - London, United Kingdom
Languages: English, Dutch
Posted: 28th Nov 2008

Dutch Speaking Secretary, Docklands, Temp to Perm contracts, up to �30k ae

Job Location: DOCKLANDS, LONDON

Salary/Additional Information: The salary is paid on a temporary hourly rate initially c�12.00 per hour. Once permanent, you will receive a salary in the region of �24-30,000 ae. Other benefits include pension, medical insurance and a generous annual leave package

Reference: RF/SECRETARY/DUT

Company: A European organisation established in 1995. Its main responsibility is the protection and promotion of public and animal health, through the evaluation and supervision of medicines for human and veterinary use. It coordinates the evaluation and supervision of medicinal products throughout the European Union. They bring together the scientific resources of the 25 EU Member States in a network of 42 national competent authorities. It cooperates closely with international partners, reinforcing the EU contribution to global harmonization and offers a truly cosmopolitan, multilingual working environment.

NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all our vacancies that match your language skills and work experience.

Role: To provide bilingual secretarial and administrative support to a small team of executives in a medical or pharmaceutical environment. Fluency in at least two EU languages is required to facilitate translation and proofreading work. A full range of support duties will also include arranging meetings, travel and diary management.

The organisation requires a number of bilingual secretaries for various departments including Accounts & Finance and Executive support.

Where possible please apply for this role with a CV in the Europass format:
http://europass.cedefop.europa.eu/europass/home/vernav/Europasss+Documents/Europass+CV/navigate.action

To apply, please send your CV to Rebecca Foreman

NB. Client requirements dictate that we can only accept applications from candidates who are available for face to face interviews in the UK within 24 hours. Candidates must be eligible to work in the EU or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. If you are not contacted, please review our website and only re-apply to other roles if you have the required skills and experience. Language Matters is acting as an employment business in relation to this vacancy.

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NORDIC CUSTOMER RELATIONS

Dutch Speaking Secretary, Docklands, Temp to Perm contracts