http://www.toplanguagejobs.co.uk Dutch Jobs in West Sussex en-us support@toplanguagejobs.co.uk support@toplanguagejobs.co.uk PHP RSS Feed Generator Title: Customer Service Advisor<br> Salary: Extras:<br> Location: West Sussex - South East, United Kingdom<br> Languages: Danish, Dutch, Other Languages<br> Posted: 3rd Dec 2008<br><br> Location: Brighton<br /> Salary: Dependant on experience<br /> Languages: Must speak English + one of the following languages fluently Danish, Norwegian, Finnish, Swedish, Dutch, Flemish, Spanish, Italian, German or French<br /> <br /> Job Duties: <br /> * Answer phones and respond to customer requests. <br /> * Sell product and place customer orders in computer system. <br /> * Provide customers with product and service information. <br /> * Upsell products and services. <br /> * Transfer customer calls to appropriate staff. <br /> * Identify, research, and resolve customer issues using the computer system. <br /> * Follow-up on customer inquires not immediately resolved. <br /> * Complete call logs and reports. <br /> * Research billing issues. <br /> * Research misapplied payments. <br /> * Recognize, document and alert the supervisor of trends in customer calls. <br /> * Recommend process improvements. <br /> * Other duties as assigned.<br /> <br /> Applicants must be computer literate with the ability to learn the required customer service applications and have previous experience in the contact centre environment.<br /> <br /> Applicants should live in a commutable distance from Brighton as there is not relocation package on offer.<br /> <br /> To apply for this position please submit a full and up to date CV in English http://www.toplanguagejobs.co.uk/job-207231.html 2008-12-03 13:22:03