Top Language Jobs

Swedish Head Chat Master - online Bingo

2008-12-02 14:27:52

Title: Swedish Head Chat Master - online Bingo
Salary: �6 per hour
Location: Central London - London, United Kingdom
Languages: English, Swedish
Posted: 2nd Dec 2008

NetPlay TV plc is one of the leading interactive gaming companies in the UK and Europe.

This is a great opportunity to join a rapidly growing business in the converged world of internet, television and mobile.

We are launching a new bingosite in Sweden and a vacancy has arisen for a Swedish Head Chat Master to work in shifts with two others between 10am and 10pm every day.

The applicant does not need to be situated in the UK or Sweden, as long as they have a computer with internet access!

The applicant must be fluent in Swedish.

The site is only going have Swedish players and the chat must be in Swedish.

The Chat Master Duties include
� Welcoming players to the chat room
� Moderating conversations
� Managing tournaments
� Understanding and playing bingo
� Managing player promotions
� Answering support queries
� Reporting to the UK Head Chat Master

We are looking for an outgoing person who has experience with chatting and internet bingo.

Previous experience of a Chat Master position would be preferable and the successful candidate must have an eye for detail, strong customer focus with an appreciation of the importance of customer retention.

You must be available to work in shifts days, evenings and weekends.

To apply for this job please send your CV and a covering letter by clicking on the "Apply" button below.

Business Travel Consultant - Portuguese Speaker

2008-12-02 10:14:21

Title: Business Travel Consultant - Portuguese Speaker
Salary: �20-22K according to experience
Location: South London - London, United Kingdom
Languages: English, Portuguese, Spanish
Posted: 2nd Dec 2008

Job Description

We require an experienced Business Travel Consultant with fluent Portuguese-and English to join our specialist travel team based at London Gatwick. The post requires several years of business travel reservations experience as well as a thorough knowledge of fares and ticketing.

The successful applicant will join our specialist travel management team making flight arrangements for our international clientele who are predominantly located in Africa. Although the post will mainly be based at our head office adjacent to London Gatwick airport, regular travel to our offices in Africa will be required.

Experience and Qualifications

Minimum of four years� experience of business travel or marine travel reservations using Amadeus GDS. Applicants with substantial experience of another GDS and the ability to convert to Amadeus will also be considered.

Certification in IATA fares and ticketing levels 1 and 2 is required.

The job requires an enthusiastic and flexible individual who is able to work as part of our team offering a very high standard of customer service. Attention to detail is paramount

Hours of Work

The working week is 40 hours on a shift basis, which includes some weekends and out-of-hours working as part of a team roster.

Dutch Speaking Accounts Payable Controller

2008-12-02 09:06:34

Title: Dutch Speaking Accounts Payable Controller
Salary: �16-�17K
Location: Cheshire - North West, United Kingdom
Languages: English, Dutch
Posted: 2nd Dec 2008

Dutch Speaking Accounts Payable Controller
Ref: UK63811/UK62706

Fujitsu Services is a leading European information technology services company. Its business is helping its customers realise the value of information technology through the application of consulting, systems integration and managed service contracts. It serves customers in the private and public sectors across Europe including retail, financial services, healthcare and government. With an annual turnover of �2.56 billion (�3.22 billion), it employs over 21,000 people across 20 countries. Headquartered in London, Fujitsu Services is the European IT services arm of the US$53 billion (�32.9 billion) Fujitsu Group. Visit uk.fujitsu.com for more information.

Our Finance department is currently looking for people to work in a highly pressured and target driven team based in Warrington.

The role holder will be required to reconcile supplier accounts, resolve queries with the supplier and within the business. Prepare payment forecasts to assist construction of cash flow forecasts to Treasury and escalate issues as appropriate. You must be Fluent in Dutch for accounts managed on Fujitsu Services Holland�s behalf.

Skills mandatory:
Fluent in Dutch and English (other languages an advantage).
Excellent communication skills, both verbal and written, at all levels.
Good numeracy skills.
Excel skills to intermediate level.
Negotiation skills.
Target driven.
Team player
Good organisation skills.

Fujitsu Services is committed to equality and diversity in employment, a balanced work/life culture and competitive reward packages including a full range of benefits that you would expect from a leading global player in the IT market.

Please press apply below if you are interested.

Italian and French Speaking Customer Support Service Agent

2008-12-02 09:06:25

Title: Italian and French Speaking Customer Support Service Agent
Salary: On application
Location: Berkshire - South East, United Kingdom
Languages: English, French, Italian
Posted: 2nd Dec 2008

Customer Support Service Agent

Location:
Maidenhead, Berkshire, UK

Status:
Full Time, Permanent

Company Overview:
Corel is one of the world�s top software companies with more than 100 million active users in over 75 countries. We develop software that helps people express their ideas and share their stories in more exciting, creative and persuasive ways. Through the years we�ve built a reputation for delivering innovative, trusted products that are easy to learn and use, helping people achieve new levels of productivity. The industry has responded with hundreds of awards for software innovation, design and value.

Our award-winning product portfolio includes some of the world's most widely recognized and popular software brands, including CorelDRAW� Graphics Suite, Corel� Painter�, Corel DESIGNER� Technical Suite, Corel� Paint Shop Pro� Photo, VideoStudio�, WinDVD�, Corel� WordPerfect� Office and WinZip�. Our global headquarters are in Ottawa, Canada, with major offices in the United States, United Kingdom, Germany, China, Taiwan and Japan.

Corel�s success is built on 3 key elements:

Our People: Around the world, our employees are encouraged to share their ideas, energy and creativity in a team-based environment. We are looking for individuals who thrive on new challenges and are motivated to make a difference.

Our Passion: Our people are passionate about creating great software experiences for Corel�s customers and partners.

Our Pride: We work continuously to better understand the needs of our users so we can develop products that deliver the ease of use and affordability that today�s customers demand. With hundreds of awards for software innovation, design and value, Corel is proud to be one of the world�s leading global software companies.

For more information, please visit www.corel.com.

Position Overview:
The Customer Service Support team consists of 15 employees of whom 9 are part of the call centre offering customer service and technical support. The aim of the call centre is to deliver high quality support to our customers who use or would like to use our software applications.

Job Responsibilities:

The Customer Support Service Agent will be responsible for:

1 - Providing timely and accurate information and support to customers and partners.

2 - Professionally and expertly recognize and diagnose technical problems and provide accurate and timely solutions to the customer by telephone or via email.

3 - Providing a high level of customer support services addressing the needs of the customer within agreed department service level parameters.

4 - Accurately logging and detailing incidents in the support database.

5 - Researching and testing software problems where time allows.

6 - Improving the product line by reporting design and reliability problems and enhancements to development through the proper channels.

8 - Pursue quality and continuous improvement.

9 - Work closely with other department staff to meet the needs of our customers.

Requirements:

The Customer Support Service Agent will be required to have the following:

1 - Experience in a direct customer service role or Telesales role.

2 - Post-secondary qualification.

3 - Must be able to speak and write the following languages fluently � French & Italian. English is also required with this language set.

4 - Experience and working knowledge of any type of software application with a view to be able to describe to someone how to install it and use it.

5 - Proven track record of using the following skills - analytical, troubleshooting, and public relations.

6 - Excellent communication skills, both written and verbal, with the ability to demonstrate training techniques.

7 - Experience of handling difficult customers with tact and diplomacy and managing solutions to a satisfactory end for customer.

8 - Excellent organizational skills and ability to prioritse and adapt to change.

9 - Ability to work effectively in a team environment.

10 - Ability to recognize the indicators during a customer service call when a sale could be made.

The skills and experience listed below are desirable:

1 - Other languages other than those specified above.

2 - Knowledge of Corel product range

3 - Experience of working in a telesales environment converting customer queries into sales opportunities.

German speaking Operations Consultant (Travel Industry)

2008-11-28 16:09:52

Title: German speaking Operations Consultant (Travel Industry)
Salary: Starting salary �14,000
Location: London, United Kingdom
Languages: English, German
Posted: 28th Nov 2008

We are one of the leading Inbound Tour Operators in Great Britain with 20 years experience.
We specialize mainly in the German and French group market.

For our Harrow/Greater London based office we are currently seeking for immediate start

Operations Consultant

You will
o be required to oversee the operations of our groups and ensure that client's expectations and requirements are more than met
o be responsible for ensuring that all services are correctly booked from the time that a booking is confirmed
o ensure that requested changes are confirmed within company deadlines and that the client is constantly updated on the status of the group
o issue the correct documentation (e.g. invoices, vouchers and general information) on time
o be responsible for ensuring that payment for bookings is collected in accordance with company requirements
o deal with customer feedback
o ensure that supplier's invoices are according to agreed contracts

The successful candidate should have
o previous experience in the group or coach travel industry
o a service and client-orientated mentality
o flexibility and a good team spirit
o strong organisational and communication skills
o a desire to work in a busy, dynamic and time sensitive atmosphere
o strong written and oral English and German language skills
o knowledge of our destinations Great Britain and Ireland

We offer you
o a position with responsibility and variety
o a work experience in an international and friendly team
o various training programmes (e.g. familiarisation trips to gain deeper knowledge of our destination)

Are you interested? Then please apply by clicking on the "apply" button, including your covering letter and stating your earliest starting date.

Customer Service Team Member (German) (6 months)

2008-11-28 15:11:23

Title: Customer Service Team Member (German) (6 months)
Salary: 17.50k to 17.50k per year GBP
Location: East Sussex - South East, United Kingdom
Languages: English, German
Posted: 28th Nov 2008

Kimberly-Clark is a leading global health and hygiene company employing more than 55,000 people worldwide and posting sales of $18.2 billion in 2007. Our global brands including Andrex�, Kleenex� and Huggies� are sold in more than 150 countries.

THE ROLE

We currently have an exciting opportunity to join our Customer Service team in Brighton. The Customer Service Departments are made up of various teams that support different countries across Europe. The composition of these teams is determined by the market sector and the language requirement of the country supported. As a Customer Service team member you will be the main point of contact for both external and internal customers within Germany. You will be responsible for the processing of orders from your own customer portfolio as well as for all other ordering activities which will involve responding to enquiries and dealing with queries across the entire ordering process. You customer portfolio will include large distributors within the business to business area and therefore you will be dealing with high value orders.

KEY RESPONSIBILITIES

Develop strong working relationships with key customers internally and externally
Place orders in their various formats, process and manage any subsequent changes
Receive enquiries/queries relating to the ordering process and manage them
Proactively manage the ordering process for planning major activities
Maintain all relevant system with valid information
Manage the collections/returns of products

CANDIDATE PROFILE

QUALIFICATIONS

Candidates should ideally be educated to A-Level Standard or equivalent

PREVIOUS EXPERIENCE

PC literacy essential
Microsoft Office or equivalent software package beneficial
Ability to work to deadlines highly beneficial
Office based customer service experience desirable
Experience in dealing with telephone based customers desirable

LANGUAGES
Fluent English and German essential, good working knowledge of one of the following languages desirable: French, Swiss German, Portuguese, Italian, Spanish, Flemish, Dutch, Danish, Norwegian, Swedish.

ELIGIBILITY TO WORK IN THE UK:
To be considered for this position, you will need to be permanently eligible to work in the European Union

Customer Service Team Member (German) (12 months)

2008-11-28 15:11:23

Title: Customer Service Team Member (German) (12 months)
Salary: 17.75k to 17.75k per year GBP
Location: East Sussex - South East, United Kingdom
Languages: English, German
Posted: 28th Nov 2008

Kimberly-Clark is a leading global health and hygiene company employing more than 55,000 people worldwide and posting sales of $18.2 billion in 2007. Our global brands including Andrex�, Kleenex� and Huggies� are sold in more than 150 countries.

THE ROLE

We currently have an exciting opportunity to join our Customer Service team in Brighton. The Customer Service Departments are made up of various teams that support different countries across Europe. The composition of these teams is determined by the market sector and the language requirement of the country supported. As a Customer Service team member you will be the main point of contact for both external and internal customers within Germany. You will be responsible for the processing of orders from your own customer portfolio as well as for all other ordering activities which will involve responding to enquiries and dealing with queries across the entire ordering process. You customer portfolio will include large distributors within the business to business area and therefore you will be dealing with high value orders.

KEY RESPONSIBILITIES

Develop strong working relationships with key customers internally and externally
Place orders in their various formats, process and manage any subsequent changes
Receive enquiries/queries relating to the ordering process and manage them
Proactively manage the ordering process for planning major activities
Maintain all relevant system with valid information
Manage the collections/returns of products

CANDIDATE PROFILE

QUALIFICATIONS

Candidates should ideally be educated to A-Level Standard or equivalent

PREVIOUS EXPERIENCE

PC literacy essential
Microsoft Office or equivalent software package beneficial
Ability to work to deadlines highly beneficial
Office based customer service experience desirable
Experience in dealing with telephone based customers desirable

LANGUAGES

Fluent English and German essential, good working knowledge of one of the following languages desirable: French, Swiss German, Portuguese, Italian, Spanish, Flemish, Dutch, Danish, Norwegian, Swedish.

ELIGIBILITY TO WORK IN THE UK:
To be considered for this position, you will need to be permanently eligible to work in the European Union

Customer Service Team Member (Danish)

2008-11-28 15:11:23

Title: Customer Service Team Member (Danish)
Salary: 17.75k to 17.75k per year GBP
Location: East Sussex - South East, United Kingdom
Languages: English, Danish
Posted: 28th Nov 2008

Kimberly-Clark is a leading global health and hygiene company employing more than 55,000 people worldwide and posting sales of $18.2 billion in 2007. Our global brands including Andrex�, Kleenex� and Huggies� are sold in more than 150 countries.

THE ROLE

We currently have an exciting opportunity to join our Customer Service team in Brighton. The Customer Service Departments are made up of various teams that support different countries across Europe. The composition of these teams is determined by the market sector and the language requirement of the country supported. As a Customer Service team member you will be the main point of contact for both external and internal customers within Germany. You will be responsible for the processing of orders from your own customer portfolio as well as for all other ordering activities which will involve responding to enquiries and dealing with queries across the entire ordering process. You customer portfolio will include large distributors within the business to business area and therefore you will be dealing with high value orders.

KEY RESPONSIBILITIES

Develop strong working relationships with key customers internally and externally
Place orders in their various formats, process and manage any subsequent changes
Receive enquiries/queries relating to the ordering process and manage them
Proactively manage the ordering process for planning major activities
Maintain all relevant system with valid information
Manage the collections/returns of products

CANDIDATE PROFILE

QUALIFICATIONS

Candidates should ideally be educated to A-Level Standard or equivalent

PREVIOUS EXPERIENCE

PC literacy essential
Microsoft Office or equivalent software package beneficial
Ability to work to deadlines highly beneficial
Office based customer service experience desirable
Experience in dealing with telephone based customers desirable

LANGUAGES

Fluent English and Danish essential, good working knowledge of one of the following languages desirable: French, German, Swiss German, Portuguese, Italian, Spanish, Flemish, Dutch, Norwegian, Swedish.

ELIGIBILITY TO WORK IN THE UK:
To be considered for this position, you will need to be permanently eligible to work in the European Union

ITALIAN SPEAKING CUSTOMER SERVICE CO-ORDINATOR

2008-11-28 13:02:10

Title: ITALIAN SPEAKING CUSTOMER SERVICE CO-ORDINATOR
Salary: �14-16K plus benefits
Location: Scotland, United Kingdom
Languages: English, Italian
Posted: 28th Nov 2008

We need a Service Co-Ordinator who speaks Italian and English.

Business English would be acceptable as you will be communicating in Italian for the majority of the time.

We need an enthusiastic, energetic individual to deal with and co-ordinate the service activity of our busy Team of Customer engineer�s. You will be the primary interface to internal Customers, you will work directly with internal Customers in their local language, answering calls, proactively planning all incoming work to ensure we make the best use of the resources available, liasing regularly over the telephone with our Customer engineer�s to obtain progress reports.

This job will particularly suit assertive people who have the ability to plan and organise workload, and can make quick decisions that maximise our service levels. Besides that you will have to be able to work under pressure.

Experience of Customer Service or support in a technical environment is preferred, but not essential. You will possess good team working skills and have the ability to work on your own initiative. You will need keyboard and PC skills (including Windows). You should also have an excellent telephone manner.

Experience and Skills:

We are looking for people that, either through work or education, with the following skills:

* Fluent written and spoken Italian, business English mandatory
* Fluency in other languages beneficial
* Computer, and numerical literacy
* Telephony and good verbal communication skills are a definite requirement
* Microsoft Office appreciation and knowledge would also be advantageous.
* Must be prepared to work a flexible work pattern.
* Applicant should hold a clean, current driving licence preferably.

Compensation and Benefits:

In addition to a competitive salary, benefits include Bonus, 32 days annual leave (including Public Holidays), Pension Plan, Health Care options, choice of flexible benefits, and an extensive training and induction programme.

Exciting German speaking Sales Account Manager role

2008-11-28 12:08:17

Title: Exciting German speaking Sales Account Manager role
Salary: �23,000 - �28,000 per annum + commission (OTE �32k - �37k)
Location: South London - London, United Kingdom
Languages: English, German
Posted: 28th Nov 2008

EXCELLENT JOB OPPORTUNITY WITH FANTASTIC DEVELOPMENT POSSIBILITIES

START YOUR PROFESSIONAL CAREER IN SALES WITH FLASHBAY.COM

Full time German speaking sales account manager - from �23 000k- �28 000k per annum + 2% commission on profit (typically �9000 per annum).

Flashbay require a motivated, capable and committed German speaking sales account manager to join our dynamic, fast growing team at our new offices at Imperial Wharf, SW6.

We ideally require a graduate looking for a challenging role and wishing to develop a career within a very dynamic and entrepreneurial company.

Experience of one or more of the following areas would be advantageous:
- Sales (ideally in the technology and/or promotional markets)
- Customer relationship management
-IT

The successful candidate will be responsible for managing relationships with existing clients and developing new opportunities based on contacts from interested potential customers.

The successful candidate will also have strong IT skills and be comfortable using Microsoft Office and internet based applications. In addition, you will be able to learn new skills quickly and work autonomously in a fast-paced environment.

As the position will also involve establishing telephone contact with our existing clients you will be a very effective and confident communicator, able to deal comfortably with clients and colleagues at all levels. Fluency in German (native) and English, both written and spoken, are essential.

The position is available immediately and open to all individuals who currently have the legal right to work in the UK.

We will hold telephone interviews for potential candidates before inviting short listed candidates for interview.

Summary
Term: Permanent
Salary: From �20 000- �28 000k per annum + 2% commission on profit (typically �9000 per annum).
Working hours: 8:00am � 17:00pm Monday � Friday (Full time)
Minimum education: Undergraduate degree or equivalent (technical/scientific/engineering background are advantageous)
Languages: German and English

German/English Customer Support/Helpdesk Advisor

2008-11-28 11:55:03

Title: German/English Customer Support/Helpdesk Advisor
Salary: Attractive Salary + pension scheme + private health insurance
Location: Lancashire - North West, United Kingdom
Languages: English, German
Posted: 28th Nov 2008

The global leader in interactive learning technology, we enable
teachers to motivate, engage and assess learners with products that
integrate text, images, web, video and audio content.

To help us further expand our business, we are now looking for a
suitably qualified candidate for a German/English Customer Support/Helpdesk Advisor

As a German/English Customer Support/Helpdesk Advisor you will be a key member of the technical support team, and will be responsible for:

� 1st line telephone and email technical support to a wide customer base
� Problem solving with the customers to bring about a speedy resolution to their enquiries.
� Maintaining a detailed history on the Call Management System of all issues reported to customer support.

To be successful as a German/English Customer Support/Helpdesk Advisor you will:

� Be fluent in German and English
� Have good working knowledge of PC configuration and Windows operating systems
� Have previous helpdesk experience
� Have excellent management and organisational skills.
� Be enthusiastic and highly motivated
� Possess excellent communication skills
� Be customer focused

To apply for the position of Customer Support/Helpdesk Advisor, please click on apply button below and include a covering letter addressed to Laura Ashton.

YOU MUST BE ELIGIBLE TO LIVE AND WORK IN THE UK

Successful applicants will be contacted for interview.

Please note that only successful candidates will be contacted

No Agencies

Lloyds TSB are looking for Service and Sales Advisors � Bi-lingual Polish/English speakers

2008-11-27 14:17:30

Title: Lloyds TSB are looking for Service and Sales Advisors � Bi-lingual Polish/English speakers
Salary: Package from �13,862 + pension opportunity
Location: Glasgow Area - Scotland, United Kingdom
Languages: English, Polish
Posted: 27th Nov 2008

Full time opportunities in Glasgow
At Lloyds TSB we understand the importance of a diverse workforce to help us give the best possible service to our diverse range of customers. That's where you come in. We are looking for bi-lingual Polish/English speakers who can look after the banking needs of our Polish customers, ensuring they receive the excellent customer service that all our customers expect.
If you�re looking for the key to a successful and satisfying career, you�ll find it in our Telephone Banking centres. We�re a strong, friendly team, and we�re looking for people who support their colleagues every bit as much as our customers. Never too busy to help others out, you�ll relate well with our customers, identify their needs, and make sure we match them with the right products and the best service. A �natural� in conversation, you and your voice sparkle with personality, and you know exactly what it takes to connect with your caller.

We value diversity and always appoint on merit.

To apply please click apply.

Hilton Reservations & Customer Care � German & French

2008-11-26 16:53:59

Title: Hilton Reservations & Customer Care � German & French
Salary: � 6.86 per hour plus bonus opportunity and benefits
Location: Scotland, United Kingdom
Languages: English, French, German
Posted: 26th Nov 2008

Hilton portfolio now includes over 2,800 hotels worldwide, and Hilton Reservations & Customer Care (HRCC) in Glasgow forms part of Hilton�s International Contact Centre organisation. We handle inbound reservations, Hilton HHonors loyalty programme and customer service contacts for Hilton�s global brands.

Although we have a base in the city centre of Glasgow, we now have opportunities to expand our operation to working from home. This exciting project means that under the remote supervision of a Team Leader, you will handle Hilton Reservations & Customer Care contacts from the comfort of your own home.

The HRCC Agent who works from home will have key performance targets relating to sales conversion of contacts and quality of customer service. We will ensure that our agents who work from home have remote support.

Based: Your own Home (any UK location may be considered)

Requirements
� Fluency in English and at least one of the following languages: German & French
� A private, quiet office space at home (inaccessible to family during working hours)
� Your own desk & chair
� Broadband connection, 2nd telephone line and monitor (you will be reimbursed for installation of 2nd Line)
� Initial training within HRCC office in city centre of Glasgow for 6 -10 weeks (paid at normal hourly rate)

Qualities
� Ability to work well using self motivation and without on site supervision
� Dependable and trustworthy
� Good organisational skills
� Excellent written and verbal communication skills
� Willingness to work through problem solving issues
� Basic PC trouble shooting proficiency
� Good numeracy and literacy skills
� Good keyboard skills
� Positive engaging attitude
� Customer service experience - advantageous

Training:
� A 6-10 week training programme will be conducted on site in the HRCC office in Glasgow city centre (easily accessible by public transport). Training will be paid at the normal hourly rate.
� Travelling during initial training, on site visits for training, coaching and hotel presentations may be required and will be reimbursed by the company.

Shift Pattern: Flexible
Hours: Part time and Full time up to 37.5 hours per week (5 days out of 7)

Operational hours: 6am - Midnight - 7 days per week (opening hours of language lines may vary)

Benefits: As the number one hotel chain in the world, with over 2,800 properties worldwide, you can receive discounted accommodation for yourself and family upon gaining membership to our Hilton Club.

� 6.86 per hour plus bonus opportunity and benefits

We are an equal opportunities employer.

If you are interested in this opportunity, please click on the "apply" button below.

Spanish and/or Portguese Speaking International Collection Advisor

2008-11-26 14:39:18

Title: Spanish and/or Portguese Speaking International Collection Advisor
Salary: �17,300 + Excellent Benefits
Location: Glasgow Area - Scotland, United Kingdom
Languages: English, Portuguese, Spanish
Posted: 26th Nov 2008

Reporting to the Collection Team Leader, the collections agent will be responsible for the recovery of outstanding debt on behalf of our client.

Excellent communication skills are required in order to liaise with customers and other personnel within the organisation.
Key attributes required include: self-motivation, time management, planning and organisation, enthusiasm, assertiveness and flexibility.

Job Summary

To obtain payment in full on outstanding balances on clients accounts and to assist in resolving customer disputes on invoices.

Job content

� Arrears management of Customer accounts
� Recovery of outstanding balances on behalf of clients
� Providing customers with up to date information regarding outstanding balance
� Respond to inbound & outbound calls in a timely & professional manner
� Deal with Faxes and E-mails as appropriate
� Translating correspondence and documentation
� Hours of work from vary between 1pm to 11pm to match our clients requirement (Monday to Friday)
The successful candidate must be fluent in Spanish and/or Portguese as well as English in a business environment.

Finnish Web & Customer Service Agent- Part Time

2008-11-26 12:11:45

Title: Finnish Web & Customer Service Agent- Part Time
Salary: 10,778.04
Location: London, United Kingdom
Languages: English, Finnish
Posted: 26th Nov 2008

Purpose of role

This position works as part of our multi-lingual Content team based at Rayners Lane. You will play a key role in ensuring the Finnish version of ladbrokes.com is consistently and effectively promoting the Ladbrokes products and services to the target markets. You will also manage the customer queries from our Finnish customers.

Position Description

Main / Specific Responsibilities

Ensuring the Finnish version of Ladbrokes.com is up-to date.
Answering customer queries from Finnish customers via e-mail.
Carry out ad hoc translations for Ladbrokes Casino, Sports and Games.
Prioritise sporting events in order of importance in your geographic area and promote accordingly.
Reviewing our online products against those of our competitors and ensuring Ladbrokes.com is responsive to the needs of the relevant market.
Ad hoc tasks to support the smooth running of the department.

Key Skills & Experience

We are looking for applicants who have a general interest in sports and betting, as well as experience of working in a customer service environment.
Must be bilingual in Finnish and English and be able to use a Windows operating system.
Able to demonstrate good interpersonal skills to enable effective working relationships to be established.
The successful candidate will be required to work as part of a roster pattern, 21 hours per week, 3 days out of 7; therefore a flexible approach is necessary.
Preferably experience in a customer service background. (Both phone and e-mail would be an advantage, but not a must)
Basic understanding of computer packages

Candidate Requirements

Essential Competencies

Planning and Organising:
Prioritises tasks to make best use of time and resources.

Leadership and Resilience:
Demonstrates flexibility and the ability to change the way things are done.

Commercial Awareness:
Encourages focus on delivery of products and service.

Interpersonal & Communication skills:
Takes account of the needs of those he/she is communicating to.

Planning and Organising:
Manages the workload in an effective way.

Desirable Competencies

Commercial Awareness:
Demonstrates knowledge of what�s going on inside the business.
Demonstrates understanding of the business environment.

Drive & Tenacity:
Displays a high level of personal energy, drive and enthusiasm.

German Speaking B2B Sales Advisor

2008-11-26 09:13:39

Title: German Speaking B2B Sales Advisor
Salary: OTE �35,000 - �40,000
Location: West Yorkshire - Yorkshire, United Kingdom
Languages: English, German
Posted: 26th Nov 2008

Acorn Stairlifts is the World�s Leading Independent Stairlift manufacturer. Due to continued success in Germany, we are looking to recruit the best German Sales Professionals, to help further grow our German operation. The role is based at our International Headquarters in West Yorkshire.

Who are we looking for?

* Intelligent, articulate and adaptable individuals
* People who are target driven and motivated to over achieve
* Native German Speakers
* Professionals with previous sales experience
* Good communicators who are looking to develop their career
* Individuals who have an excellent level of spoken and written English

What is the role?

* Being part of a team focused on growing sales of our market leading product into the German market
* Gathering key information through appropriate questioning
* Effectively proposing solutions to our customers challenges
* Persuading our customers to serious consider our product option

What is the Package?

* �18k to �20k Basic with an OTE of �35k to �40k
* Regular Incentives
* Company Pension Scheme
* Company Healthcare Plan
* Child Care Vouchers

About Acorn

* The World�s largest Independent Stairlift Manufacturer
* An �Investor in People�
* Headquarters Based in a beautiful rural location
* Excellent Onsite Facilities:
o Free Parking
o Caf� Facilities

Team Leader Supervisor - Croydon

2008-12-02 17:22:42

Title: Team Leader Supervisor - Croydon
Salary: �22000 - �28000 per annum + Benefits
Location: Surrey - South East, United Kingdom
Languages: English
Posted: 2nd Dec 2008

Team Leader (Target oriented Customer Services)
22K to 28K + Excellent benefits including Private Medical Insurance
MUST HAVE METRICS EXPERIENCE

A well established company of 20 years with twenty offices across North America, Europe and Asia Pacific is looking to recruit a Team Leader / Supervisor to lead, support and motivate a team to achieve business, team and individual objectives. You will ensure service delivery is met on a daily basis in line with department guidelines.
This is a great opportunity for someone with previous management/team lead experience (min 2 years). Fluency in any of the European languages is an advantage.

YOU MUST HAVE EXPERIENCE IN A TARGET ORIENTED ENVIRONMENT & SLA Metrics

Team Leader Supervisor - Croydon

2008-12-02 17:22:34

Title: Team Leader Supervisor - Croydon
Salary: �22000 - �28000 per annum + Benefits
Location: Surrey - South East, United Kingdom
Languages: English
Posted: 2nd Dec 2008

Team Leader (Target oriented Customer Services)
22K to 28K + Excellent benefits including Private Medical Insurance

A well established company of 20 years with twenty offices across North America, Europe and Asia Pacific is looking to recruit a Team Leader / Supervisor to lead, support and motivate a team to achieve business, team and individual objectives. You will ensure service delivery is met on a daily basis in line with department guidelines.
This is a great opportunity for someone with previous management/team lead experience (min 2 years). Fluency in any of the European languages is an advantage.

YOU MUST HAVE EXPERIENCE IN A TARGET ORIENTED ENVIRONMENT & SLA Metrics

French Speaking Ski Accommodation Controller - Hertford

2008-12-02 15:34:22

Title: French Speaking Ski Accommodation Controller - Hertford
Salary: Excellent
Location: Hertfordshire - South East, United Kingdom
Languages: English, French
Posted: 2nd Dec 2008

6 month temporary contract (possibility to extend to permanent for right candidate)

At A Glance

Provide a professional, efficient and quality telephone service to direct customers, travel agents and internal customers. Administer and manage the accommodation held on contract to meet deadlines and maximise usage.

What You'll Be Doing

� Respond to calls and correspondence from customers and travel agents to deliver on company sales and service targets.
� Use internal computer packages to make reservations, administer bookings/queries, make amendments, or reply to customer correspondence
� Identify customer needs and pro-actively sell additional services eg insurance and ski pack items.
� Develop and maintain strong relationships with key hoteliers and suppliers.
� Manage the allocation of accommodation held ensuring allocations of rooms are on sale or removed from sale at the right time.
� Source additional rooms where required by the needs of the business
� Respond to calls and correspondence from hoteliers and administer confirmations and cancellations to meet contracted deadlines and minimise losses to the Company.
� Liaise with Team Leaders to aid problem resolution
� Assist with manning of Company out of hours �on call� rota as required to assist customers on departure
� Escalate to all relevant areas, key issues in line with company procedures
� Represent company at key marketing events e.g. ski shows
� Process all administration within Company and ABTA guidelines and timescales
� Minimise losses to the Company through due diligence

What We're Looking For
� Customer service skills and/or travel experience
� Sales Driven
� Excellent Verbal and written communication skills
� Ability to develop rapport and maintain strong relationships
� Spoken and written French an essential
� Positive �can do� attitude
� Accuracy and attention to detail
� Experience of working under pressure and meeting deadlines
� Keyboard skills/ PC literate in Word and Excel
� Ability to work to own initiative
� Flexible and adaptable
� An organised approach to work
Additional Information

� Our opening hours are 9am-8pm Monday-Friday, 10am-5pm Saturday
� Shifts will be allocated on a rota basis in advance
� The contract is designed on Annualised Hours
� Flexibility with working hours is essential

French Customer Support Associate

2008-12-02 15:31:42

Title: French Customer Support Associate
Salary: 11.00
Location: Berkshire - South East, United Kingdom
Languages: English, French
Posted: 2nd Dec 2008

French Customer Support Associate
Bracknell � Temporary - �11.00 per hour

The role of Customer Support Associate is pivotal role within the business and reports into the Customer Support Team Leader.

The duties will include effectively managing all French commercial business customers contacts for the specific part of the business. In this role you will work closely with marketing, commercial and finance departments to ensure customers needs are met.

Who we're looking for

The successful applicant must have a proven track record in a customer service role and be fluent in French.

The role is for 6 months, therefore you must be able to commit for the duration of the assignment.

About our client

International American owned health care with a major subsidiary head office based in Bracknell. As a business, my client operates out of 250 countries world wide and employs in excess of 120,000.

What's on offer

Competitive salary, on site parking and opportunity to work for an international blue chip organisation.