http://www.toplanguagejobs.co.uk Flemish Jobs in West London en-us support@toplanguagejobs.co.uk support@toplanguagejobs.co.uk PHP RSS Feed Generator Title: Dutch speaking Customer Services<br> Salary: £18,000 + bonus up to 10% + benefits<br> Location: West London - London, United Kingdom<br> Languages: Danish, Flemish<br> Posted: 28th Nov 2008<br><br> Dutch speaking Customer Services<br /> South West London<br /> £18,000 + bonus up to 10% + benefits<br /> <br /> Our client, based in South West London, is recruiting a fluent Dutch speaker to join their dynamic European customer service team. This is a permanent role and an excellent opportunity to gain customer services experience within a multicultural, corporate environment.<br /> <br /> Job responsibilities:<br /> - Process customer contacts - inbound/outbound calls/fax/electronic - to include sales order processing, enquiries, complaints and information management <br /> - Maintain personal targets as agreed with Team Leader to include call volume, availability, timekeeping, attendance and call quality<br /> - Support internal customers i.e. Business Consultants and local management - effective processing of information and requirements <br /> - Ensure commercial policies pertaining to the Supply Chain are effectively deployed e.g. returns and diagnostic policies <br /> - Maintain comprehensive product, system, commercial knowledge and soft skills to effectively manage the customer relationship<br /> - Undertake internal and added value initiatives as required <br /> - Contribute to the achievement of the departmental promises<br /> <br /> Required skills:<br /> - Fluency in Dutch/Flemish to mother-tongue standard<br /> - Complete fluency in English<br /> - Minimum 6 months Customer Service/Call Centre, Market Research, Receptionist or Sales Support experience required. <br /> - High degree of customer focus <br /> - Team Player <br /> - Proactive approach to problem solving <br /> - Sound administrative skills <br /> - Excellent communication skills <br /> <br /> Benefits include: private medical cover, pension, discounted staff products, 25 days paid holiday. http://www.toplanguagejobs.co.uk/job-204661.html 2008-11-28 12:38:13