http://www.toplanguagejobs.co.uk Swedish Manufacturing, Operations Jobs in United Kingdom en-us support@toplanguagejobs.co.uk support@toplanguagejobs.co.uk PHP RSS Feed Generator Title: SWEDISH SPEAKING CLIENT SUPPORT, ESSEX, £20-25k<br> Salary: £20,000 - £25,000<br> Location: London, United Kingdom<br> Languages: Swedish<br> Posted: 28th Nov 2008<br><br> <br /> Job Title: Swedish speaking Client Support<br /> Skills: B2B client support experience. Fluent Swedish<br /> Location: Essex<br /> Salary: £20-25k + 25 days’ holidays.<br /> <br /> <br /> Your main objectives:<br /> <br /> - Manage enquiries and complaints while providing efficient and courteous service throughout.<br /> - Processing orders by mail, telephone, email or in person.<br /> - Maintain pricing and delivery information, monitor customer quotation, complaints and feedback.<br /> - Provide liaison and communication between customer and internal departments.<br /> - Ensure that appropriate records are maintained and required reports are prepared.<br /> - Resolve customer requests for adjustments in orders and invoicing.<br /> <br /> Your areas of responsibility<br /> <br /> - Receive and process onto operating system customer orders, in a timely manner<br /> - Ensure contract review of all orders is carried out.<br /> - Prepare operating system input relating to newly acquired customer accounts<br /> - Provide product and / or service information.<br /> - Resolve customer requests for adjustments to orders and invoicing.<br /> - Record customer complaints to ensure measurement and improvement.<br /> - Work on varied and complex customer service assignments.<br /> - Confer with management concerning the resolution of any difficult issues.<br /> - Provide quotations service to customers.<br /> - Maintain awareness of, and contribute to, business KPI’s.<br /> - Assist in continuous improvement opportunities and programmes.<br /> - Perform other related duties as assigned by management.<br /> <br /> Your Skills:<br /> <br /> - Microsoft Office <br /> - Ability to communicate well, laterally and vertically within the organisation. To have good influencing skills when dealing with customers and internal engineers.<br /> - Strong organisation and planning skills<br /> - Good customer care skills and ability to deal with dissatisfied customers.<br /> - To present information in a report format<br /> - To have a systematic approach to dealing with issues that challenge the desired procedures or performance of the department<br /> - Assertive <br /> - Confident and self motivated <br /> - Good, clear telephone manner<br /> - Desire for continued self-development<br /> - Able to accept accountability for role responsibilities<br /> - Organisation and time management skills<br /> <br /> <br /> <br /> People First is a leading multilingual employment agency with a global network of offices in Europe, Australasia and North America. Thank you for your application and we will endeavour to respond to you as soon as possible. We would however like to make you aware that due to the high number of applications we receive, we are only able to invite for interview those candidates whose skills and experience most closely match the job description. For more information about People First and to view our other current vacancies, please visit our website www.people-first.co.uk/multilingual. Please note that it is the responsibility of candidates applying for this vacancy to make enquiries of the UK Government about any relevant immigration requirements, and any other conditions that must be satisfied by law for a worker taking up employment within the UK.<br /> http://www.toplanguagejobs.co.uk/job-175521.html 2008-11-28 11:12:04