http://www.toplanguagejobs.co.uk Russian Jobs in Buckinghamshire en-us support@toplanguagejobs.co.uk support@toplanguagejobs.co.uk PHP RSS Feed Generator Title: Exciting opportunity for someone with Polish, fluent in German and English<br> Salary: 21.5k +bonus<br> Location: Buckinghamshire - South East, United Kingdom<br> Languages: English, German, Russian, Czech, Hungarian, Polish, Slovak<br> Posted: 16th Oct 2008<br><br> Exciting opportunity for someone with polish, fluent in German and English working as a Customer Service Representative <br /> Buckinghamshire, UK<br /> Permanent<br /> £21.5 + bonus<br /> <br /> Our client, a successful multinational organisation based in Buckinghamshire is seeking someone with Eastern European backround, fluent in german and English to join their multilingual team as a Customer Service representative. This main focus of the Customer Services team is on managing the order-to-delivery process to ensure fast and reliable order fulfilment for customers in the EMEA region. Working within a team of 9 you will have primary responsibility for a specific country/region, as well as provide support and absence cover for at least one other country/region.<br /> <br /> Duties and Responsibilities:<br /> <br /> - Timely, accurate, entry of customer orders into the order management system.<br /> - Liaise with Customers to gather any additional information required, confirm their orders and keep them informed of progress.<br /> - Checking order progress, lead-time and quantity.<br /> - Liaise with planning and purchasing to ensure that customer orders are prioritised, progressing appropriately and that service levels are met.<br /> - Ensure that clear and correct despatch instructions are provided to the despatch team.<br /> - Promptly notify customers of any order/shipment discrepancies and provide the intended resolution plan.<br /> - Work closely with the relevant Sales Manager and Internal Sales Representative for the Country/Region to help achieve sales objectives and meet customers' needs.<br /> - Deal promptly and effectively with all customer requests and queries<br /> - Working with Credit Control/Finance to resolve all invoice queries.<br /> - Liaising with external service providers (couriers and forwarding agents) to resolve delivery queries.<br /> - Build effective relationships with all internal and external contacts to constantly improve information flow and the order process.<br /> - Maintain accurate and up to date customer records and price lists.<br /> - Collating information and producing reports as required.<br /> <br /> Candidate Requirements:<br /> <br /> - Fluent in German as well as English and, ideally, another Eastern European language. <br /> - At least 1 year's customer service experience, preferably within a business to business environment.<br /> - Experience of using an in-house database and Microsoft Office packages.<br /> - Strong administrative, organisational and decision making skills.<br /> - Excellent communication skills and interpersonal skills<br /> - Experience of liaising with other supply chain activities (e.g. Suppliers/manufacturers, distribution/logistics) to ensure delivery of products to the customer would be an advantage.<br /> <br /> This is a great opportunity to work for a dynamic organisation where you can utilise your language skills to the full. Basic salary is 21.5k + Bonus<br /> <br /> Company Reg. 2096167<br /> <br /> >>> APPLICATIONS CAN ONLY BE ACCEPTED FROM INDIVIDUALS <br /> WHO ARE ELIGIBLE TO WORK IN THE UNITED KINGDOM <<<<br /> Please bear in mind that you may not hear from us immediately. Should your skills and qualifications be suitable for the positions applied for (or similar positions), we will contact you as soon as possible. In the event there are no positions that match your skills and qualifications currently available, we may hold your details on our database and contact you in the future should a suitable vacancy arise. <br /> <br /> <br /> <br /> <br /> http://www.toplanguagejobs.co.uk/job-152051.html 2008-10-16 08:44:07 Title: German Speaking Customer Service Rep<br> Salary: 21.5k + bonus<br> Location: Buckinghamshire - South East, United Kingdom<br> Languages: English, German, Russian, Czech, Hungarian, Polish, Slovak<br> Posted: 13th Oct 2008<br><br> German speaking Customer Service Representative <br /> Buckinghamshire, UK<br /> Permanent<br /> £21.5 + bonus<br /> <br /> Our client, a successful multinational organisation based in Buckinghamshire is seeking a German speaking Customer Service representative to join their multilingual team. This main focus of the Customer Services team is on managing the order-to-delivery process to ensure fast and reliable order fulfilment for customers in the EMEA region. Working within a team of 9 you will have primary responsibility for a specific country/region, as well as provide support and absence cover for at least one other country/region.<br /> <br /> Duties and Responsibilities:<br /> <br /> - Timely, accurate, entry of customer orders into the order management system.<br /> - Liaise with Customers to gather any additional information required, confirm their orders and keep them informed of progress.<br /> - Checking order progress, lead-time and quantity.<br /> - Liaise with planning and purchasing to ensure that customer orders are prioritised, progressing appropriately and that service levels are met.<br /> - Ensure that clear and correct despatch instructions are provided to the despatch team.<br /> - Promptly notify customers of any order/shipment discrepancies and provide the intended resolution plan.<br /> - Work closely with the relevant Sales Manager and Internal Sales Representative for the Country/Region to help achieve sales objectives and meet customers' needs.<br /> - Deal promptly and effectively with all customer requests and queries<br /> - Working with Credit Control/Finance to resolve all invoice queries.<br /> - Liaising with external service providers (couriers and forwarding agents) to resolve delivery queries.<br /> - Build effective relationships with all internal and external contacts to constantly improve information flow and the order process.<br /> - Maintain accurate and up to date customer records and price lists.<br /> - Collating information and producing reports as required.<br /> <br /> Candidate Requirements:<br /> <br /> - Fluent in German as well as English and, ideally, another Eastern European language. <br /> - At least 1 year's customer service experience, preferably within a business to business environment.<br /> - Experience of using an in-house database and Microsoft Office packages.<br /> - Strong administrative, organisational and decision making skills.<br /> - Excellent communication skills and interpersonal skills<br /> - Experience of liaising with other supply chain activities (e.g. Suppliers/manufacturers, distribution/logistics) to ensure delivery of products to the customer would be an advantage.<br /> <br /> This is a great opportunity to work for a dynamic organisation where you can utilise your language skills to the full. Basic salary is 21.5k + Bonus<br /> <br /> Company Reg. 2096167<br /> <br /> >>> APPLICATIONS CAN ONLY BE ACCEPTED FROM INDIVIDUALS <br /> WHO ARE ELIGIBLE TO WORK IN THE UNITED KINGDOM <<<<br /> Please bear in mind that you may not hear from us immediately. Should your skills and qualifications be suitable for the positions applied for (or similar positions), we will contact you as soon as possible. In the event there are no positions that match your skills and qualifications currently available, we may hold your details on our database and contact you in the future should a suitable vacancy arise. <br /> <br /> <br /> <br /> <br /> http://www.toplanguagejobs.co.uk/job-155411.html 2008-10-13 08:48:02