http://www.toplanguagejobs.co.uk Portuguese Graduate Jobs in United Kingdom en-us support@toplanguagejobs.co.uk support@toplanguagejobs.co.uk PHP RSS Feed Generator Title: Bloomberg - Global Customer Support Representative - Intern<br> Salary: Excellent<br> Location: London, United Kingdom<br> Languages: French, German, Italian, Japanese, Portuguese, Spanish<br> Posted: 1st Dec 2008<br><br> The Company<br /> <br /> Bloomberg is the leading global provider of financial data, news and analytics.<br /> The BLOOMBERG PROFESSIONAL service and Bloomberg's media services provide real time and archived financial and market data, pricing, trading, news and<br /> communications tools in a single, integrated package to corporations, news<br /> organizations, financial and legal professionals and individuals around the<br /> world.<br /> <br /> The Role<br /> <br /> The Global Customer Support Department provides 24/7 support to our clients.<br /> The aim of the department is to provide superior customer service with no wait<br /> time. Our model follows the sun so that we always have 2 call centers open at<br /> all times providing seamless service. We also provide multi-lingual support to<br /> our clients. In the customer support role, you will gain an introduction to our products and services, our clients, as well as insight into the global financial markets. It<br /> is a fast-paced environment and requires the ability to multi task. Good<br /> communication and problem-solving skills are necessary to be successful in this<br /> role.<br /> <br /> Duties:<br /> <br /> -Provide superior customer service to our clients on inbound phone calls.<br /> -Transfer customer calls to appropriate staff.<br /> -Outbound calling will be necessary to introduce new clients to Bloomberg.<br /> -Identify, research, and resolve customer issues using proprietary company<br /> software.<br /> <br /> Qualifications:<br /> <br /> -Ability to provide exceptional customer service<br /> -Strong telephone etiquette<br /> -Excellent verbal and written communication skills<br /> -Multi-tasking skills and ability to work well under pressure<br /> -Strong problem solving skills<br /> -Ability to be a team player<br /> -Fluency in English<br /> -Fluency in a second language a requirement such as Spanish, French, Italian,<br /> Portuguese, German and Japanese<br /> -Experience in a call center environment a plus<br /> <br /> http://www.toplanguagejobs.co.uk/job-200521.html 2008-12-01 15:14:53