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Bloomberg - Global Customer Support Representative - Intern

2008-12-03 09:49:51

Title: Bloomberg - Global Customer Support Representative - Intern
Salary: Excellent
Location: London, United Kingdom
Languages: French, German, Italian, Japanese, Portuguese, Spanish
Posted: 3rd Dec 2008

The Company

Bloomberg is the leading global provider of financial data, news and analytics.
The BLOOMBERG PROFESSIONAL service and Bloomberg's media services provide real time and archived financial and market data, pricing, trading, news and
communications tools in a single, integrated package to corporations, news
organizations, financial and legal professionals and individuals around the
world.

The Role

The Global Customer Support Department provides 24/7 support to our clients.
The aim of the department is to provide superior customer service with no wait
time. Our model follows the sun so that we always have 2 call centers open at
all times providing seamless service. We also provide multi-lingual support to
our clients. In the customer support role, you will gain an introduction to our products and services, our clients, as well as insight into the global financial markets. It
is a fast-paced environment and requires the ability to multi task. Good
communication and problem-solving skills are necessary to be successful in this
role.

Duties:

-Provide superior customer service to our clients on inbound phone calls.
-Transfer customer calls to appropriate staff.
-Outbound calling will be necessary to introduce new clients to Bloomberg.
-Identify, research, and resolve customer issues using proprietary company
software.

Qualifications:

-Ability to provide exceptional customer service
-Strong telephone etiquette
-Excellent verbal and written communication skills
-Multi-tasking skills and ability to work well under pressure
-Strong problem solving skills
-Ability to be a team player
-Fluency in English
-Fluency in a second language a requirement such as Spanish, French, Italian,
Portuguese, German and Japanese
-Experience in a call center environment a plus

Bloomberg - Financial Data Processing Representative

2008-12-03 09:49:50

Title: Bloomberg - Financial Data Processing Representative
Salary: Excellent
Location: London, United Kingdom
Languages: Arabic, Japanese, Russian, Hebrew
Posted: 3rd Dec 2008

The Role

We are seeking highly motivated people to join the Global Data team. This group provides real time market data which is used by our clients to make informed investment decisions.
Your main responsibilities will be to update, maintain and process data for a designated market area. We are looking to recruit into a range of data teams including Equities, Fixed Income and other financial securities.

For these entry level positions we are looking for candidates with a passion for the financial markets that with extensive training and development will help drive our product forward.

Responsibilities:

- Sourcing and qualifying relevant data
- Updating and processing data onto the Bloomberg database in a timely manner
- Maintaining and enhancing the existing database
- Responding to client queries regarding the data within assigned market

Qualifications:

- Fluency in a second language is essential - either European, Russian, Japanese, Hebrew or Arabic
- Keen interest in financial markets (though experience or finance qualification not required)
- Excellent communication and customer service skills
- Speed and accuracy when processing data
- Experience of processing data beneficial
- Excel experience would be beneficial
- Ability to multi task
- Bachelors degree or equivalent work experience
- EU work authorization required

Bloomberg - Bilingual Data Sales Representative

2008-12-03 09:49:46

Title: Bloomberg - Bilingual Data Sales Representative
Salary: Excellent
Location: London, United Kingdom
Languages: French, German, Italian, Japanese, Spanish
Posted: 3rd Dec 2008

The Role

We are searching for enterprising individuals to join our Data sales group. Data sales at Bloomberg is growing at a rapid pace and we are looking for swift and experienced professionals to help us expand our global sales operations. In this role, you will be responsible for the direct sales of reference and real-time financial data products. You will be managing accounts and providing solutions, organization-wide and to individual user groups and applications, within front, middle, and back office clients. You will use your strong interpersonal skills in this client facing role.

Requirements

-Understanding of operational and technical infrastructure of financial firms
-Knowledge of data licensing, warehousing and centralization
-Proven ability to identify new prospects and build lasting relationships
-Possession of existing financial contacts is advantageous
-Skills to provide maintenance and develop new sales within existing clients
-Aptitude to excel in a fast paced, rapidly growing environment
-Japanese, Italian, German, Spanish, French a plus