http://www.toplanguagejobs.co.uk Italian Electronics Jobs in United Kingdom en-us support@toplanguagejobs.co.uk support@toplanguagejobs.co.uk PHP RSS Feed Generator Title: Customer Service Supervisor (Spanish)<br> Salary: £25-28,000<br> Location: United Kingdom<br> Languages: English, Italian, Spanish<br> Posted: 28th Nov 2008<br><br> Kimberly-Clark is a leading global health and hygiene company employing more than 55,000 people worldwide and posting sales of $18.2 billion in 2007. Our global brands including Andrex®, Kleenex® and Huggies® are sold in more than 150 countries.<br /> <br /> THE ROLE<br /> An exciting career opportunity has arisen to join our European Shared Service Centre in Brighton as a Customer Services Supervisor. Reporting to the Customer Services Manager, your main responsibilities will be to lead, support and develop a current team of 7, who are responsible for Customer Services for all Kimberly-Clark Professional business in both Italy and Spain. The team consists of 7 customer service team members who work closely with our customers to manage their order process and stock levels.<br /> Your span of responsibility will be to ensure that all customer ordering for the Italian and Spanish Professional business is carried out in a proactive and efficient manner. Your main focus will be on supporting and motivating this diverse team and act as the main point of escalation for all ordering and service activities. You will also be expected to drive improvements and efficiencies within the regional teams, so as to improve our service package to our key customers. <br /> <br /> KEY RESPONSIBILITIES <br /> Manage the team (mentoring, training, objective setting, recruitment and development, working hours and holidays) <br /> Provide support, training and guidance to all Team Members for resolution of more complex issues and queries <br /> Follow day to day efficiency of team members, identifying and correcting gaps <br /> Develop and maintain strong working relationships with both Internal and External customers <br /> Proactively manage all customer ordering activities in order to meet/exceed targets <br /> Lead performance reviews and training plans <br /> Communicate with other supervisors and Managers to share resources and best practice <br /> Ensure that procedures are followed and improvements are actively pursued in collaboration with other teams <br /> <br /> CANDIDATE PROFILE <br /> <br /> QUALIFICATIONS <br /> Candidates should ideally be educated to A-Level Standard or equivalent <br /> <br /> PREVIOUS EXPERIENCE <br /> Team leadership or people management experience essential <br /> Experience in a customer contact role essential <br /> Strong communication skills and the ability to work under pressure essential <br /> A proactive approach to problem solving essential <br /> Strong Word and Excel skills highly desirable <br /> Good attention to detail and proven analytical skills highly desirable <br /> Knowledge of SAP desirable <br /> <br /> LANGUAGES<br /> Fluency in English and Spanish is essential for this role; fluency in Italian is desirable. <br /> <br /> ELIGIBILITY TO WORK IN THE UK: <br /> To be considered for this position, you will need to be permanently eligible to work in the European Union http://www.toplanguagejobs.co.uk/job-202921.html 2008-11-28 15:11:23