Fantastic opportunities for Swedish speakers in Gourock, Scotland.
Concentrix is a leading global business services company with over 100,000 staff in 125+ delivery centres around the world. We work in partnership with leading names in technology, e-commerce, retail and more. We have exciting opportunities now for Scandinavian speakers to join our growing team!
Every day you’ll make a difference to our Clients’ customers:
• Providing an outstanding customer experience, which is relevant, memorable and personal.
• Become a champion in delivering world-class customer service and a true ambassador for our Clients’ brand and services.
• Assisting customers via email, social media, web, and phone.
• Maintaining and promoting a positive attitude whilst meeting productivity goals.
• Working on your own and as part of a cohesive supportive team.
• You will be comfortable in a fast-paced, performance-based environment with plenty of dynamic change, ready to embrace a changing marketplace and new technology.
• You will seek ongoing learning on our Client’s services and the industry.
Get in touch if you have:
• Fluent written and spoken English & Swedish
• The desire to live and work abroad.
• A minimum of 6 months experience in a customer service role (in any sector).
• Experience with Microsoft Office & strong working knowledge of internet. The ability to learn and adapt to new software.
• The ability to work to targets, handling times and customer satisfaction.
• Experience of working in a team environment.
• The ability to communicate effectively via telephone, with active listening, as well as the ability to communicate effectively via email, social media and live chat.
What can we offer you?
• Bright, modern, exciting place to work with excellent staff facilities.
• Onsite canteen.
• 28 days annual leave.
• Employee discounts scheme.
• Pension scheme.
• Excellent relocation package.
• Annual Reward & Recognition Ceremony.
• Professional development opportunities.