Back to search.WDS - Danish, Dutch and Norwegian Speaking Technical Customer Support Advisor
| Employment Type: | Permanent |
| Location: | Dorset - South West, United Kingdom |
| Salary: | £16,000 circa + KPI Bonus |
| Languages: | Danish, Dutch, Norwegian |
Do you want to work in a growing company within the thriving wireless industry?
We are a Global company with our European Headquarters based on the beautiful South West coast of England in Poole, Dorset.
The Technical Customer Support Agent role involves providing excellent customer service whilst finding solutions for problems with mobile phones.
As a Technical Customer Support Agent you will:
• Have the ability to speak fluently in English and any of the following languages; Danish, Dutch, French, German, Norwegian or Swedish.
• Provide customer support via inbound telephone calls and e-mails. Resolving customer issues in an efficient manner and ensuring the customer is satisfied.
• Achieve your personal targets and customer SLAs (service level agreements) targets by resolving customer issues in a timely manner.
• Accurately log customer and product information into the in-house database.
• Proactively develop skills and knowledge through effective team working and use of systems.
To be a Technical Customer Support Agent you will need to have:
• Proven experience of delivering customer excellence.
• Excellent written and verbal communication skills.
• Problem solving skills and be an analytical thinker.
• A technical ability and relish new challenges.
• An ability to manage your time and work load effectively.
Full training will be provided to enable you to give Technical Customer Support.
The hours are: Monday to Sunday on a shift pattern 8:00am - 9:00pm (37.5 hour week over 5 days).
In return we provide excellent training and career opportunities with a salary from £15,000-£17,000 and an opportunity to earn £1,500 KPI bonus and attractive benefits.
We are a Global company with our European Headquarters based on the beautiful South West coast of England in Poole, Dorset.
The Technical Customer Support Agent role involves providing excellent customer service whilst finding solutions for problems with mobile phones.
As a Technical Customer Support Agent you will:
• Have the ability to speak fluently in English and any of the following languages; Danish, Dutch, French, German, Norwegian or Swedish.
• Provide customer support via inbound telephone calls and e-mails. Resolving customer issues in an efficient manner and ensuring the customer is satisfied.
• Achieve your personal targets and customer SLAs (service level agreements) targets by resolving customer issues in a timely manner.
• Accurately log customer and product information into the in-house database.
• Proactively develop skills and knowledge through effective team working and use of systems.
To be a Technical Customer Support Agent you will need to have:
• Proven experience of delivering customer excellence.
• Excellent written and verbal communication skills.
• Problem solving skills and be an analytical thinker.
• A technical ability and relish new challenges.
• An ability to manage your time and work load effectively.
Full training will be provided to enable you to give Technical Customer Support.
The hours are: Monday to Sunday on a shift pattern 8:00am - 9:00pm (37.5 hour week over 5 days).
In return we provide excellent training and career opportunities with a salary from £15,000-£17,000 and an opportunity to earn £1,500 KPI bonus and attractive benefits.
You cannot apply for this job as it is no longer active.
