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iGaming Customer Support Agents: Swedish, Norwegian, German

L&L Europe

Name: L&L Europe


German, Norwegian, Swedish
08-06-2018
Permanent
Code: 2018
Malta
20,000 - 24,000

L&L Europe Ltd is hiring Swedish, German, and Norwegian Customer Support. We are a successful international online casino operator with many high quality brands in our portfolio. We are growing and need your help to give players the best online support in the market.

Employees of L&L Europe Ltd enjoy a healthy and social working environment. In terms of work place environment, we are one of the top companies to work for in Malta. There is a way to combine work with being happy but for job applicants it is hard to know when the right opportunity presents itself. We will encourage you on the interview to speak to our staff on a 1 to 1 basis where you can find out if our style is right for you. I am sure that not many places offer you this level of transparency but we find it helps us recruit talented people who will fit perfectly with our team. Apply today at L&L Europe and you'll find yourself having a great time with colleagues and making true friends.

Our customer support systems are easy to learn even if you have no experience in iGaming. We will give you excellent training and knowledge of the whole gaming industry. If this is your first support or gaming role, we know there is a lot to learn. We expect you'll be slower at the start and might make some mistakes. Then after a month or two you'll be quicker and making less mistakes. Simple right?

We do not push our agents to hit unrealistic targets as we believe in putting the players first. What this means is that we want you to speak to the players like a friend so there are no forced scripts or chat time limits. We built our reputation on this enjoyable communication style and it will give you a lot of job satisfaction as you know that you are making a difference here and not just a robot sending out canned responses. As avid casino players ourselves, we know that good customer support is based around well trained, naturally speaking, and empowered staff. We will help you become the best in the business.

We have centered our company around being the best working environment in Malta because this shines through the connections we have with customers. We love working here and are sure you will too! Here are the key points about the Customer Support position.

The role:
Answer players by phone, live chat and e-mail (mostly chat and email)
Create and translate content about our promotions and websites
Follow validation procedures of customer accounts
Proactively contact players

Your qualities:
Friendly personality
Great Swedish, German, Norwegian language skills, spoken and written
Capable of multitasking
Being on time to work shifts
Decent typing speed and know your way around computers

Are you interested but want more information about L&L Europe, living in Malta, or the gaming industry?

No worries! We are ready for you to interview us as much as we talk with you. The iGaming industry is booming and Malta is a fantastic country to live and work in. In fact it is a top holiday destination for millions of European travellers. Find out how Malta will give you a new and exciting direction and career.

Take the opportunity and apply now.

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