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IT Support Analyst - German Speaker Required

DXC / CPL Integrated Services

Name: DXC / CPL Integrated Services


German
22-06-2018
Permanent
Code: JO-1610-342221_6
Dublin - Dublin Region, Ireland
£18,100

We are currently looking for German speakers to join an exciting new venture in an IT support role, located in Leixlip. No experience required!
Are you eager to put your language skills to good use? With Cpl, you will have an excellent opportunity to apply your language skills in a constantly busy work environment, while also starting an exciting career in one of the largest technology companies in the world.
We are looking for fluent German speakers to join DXC Technology in an IT and Customer Support role. This will provide you with great experience for developing your customer contact, IT and analysis skills.
Only basic IT skills and little customer support experience are required, as we offer comprehensive on-the-job training.
We offer a generous relocation package, including paid-for flights, tax saver tickets for public transport, and job benefits such as low-cost gym membership.

Your duties will be:
-To provide technical support for the company's growing customer base
-To answer calls and address any issues logged by customers
-To resolve customer problems using relevant tools and systems
-To strive to achieve personal and team goals
-To maintain high standards of customer service when dealing with cases and calls

You will need:
-No previous call centre experience (however, previous experience in technical support is welcome)!
-Basic proficiency in systems such as Windows, knowledge of hardware, etc.
-Excellent communication skills - both written and oral
-The ability to identify, analyse and solve technical issues
-A passion for working with others, an eye for detail, and a drive to deliver exceptional customer satisfaction

You will receive:
-A salary of €20,500, plus bonuses
-A free shuttle bus from nearby train stations
-Compensation for unsocial hours (such as paid-for taxis)
-Comprehensive New Starter training
-Access to an on-site gym, with low-cost membership!
-Free staff parking
-Further development and progression opportunities, with comprehensive learning supports

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