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Customer Service Representative with Mandarin - Contact Center

Amway Business Center Europe - PL

Name: Amway Business Center Europe - PL


English, Mandarin
12-06-2018
Permanent
Code: CC_Mandarin
Kraków - małopolskie, Poland, 32-080
Competitive D.O.E - Excellent benefits

Key activities

•Managing customers’ business needs over the phone
•Processing customers’ requests and updating data in the computer systems
•Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
•Helping with the implementation of our Sales and Marketing Plan
•Generating innovative ideas and solutions that will improve customers satisfaction
•Contributing to projects in various departments outside of regular responsibilities
•Assisting other team members to leverage and develop their capabilities

Key Qualifications required

•Enthusiastic, communicative people that are willing to support our customers
•With excellent knowledge of English and Mandarin (knowledge of other European languages will be an asset)
•Not afraid of facing new challenges or opportunities
•With enthusiastic approach to team work and focus on internal and external customers
•Knowledge of MS Office applications, especially Excel and PowerPoint is needed
•First working experience will be a huge asset for us

What we offer

•Numerous company events (family picnics, Christmas parties, Carnival balls, Away Days, International and Product days)
•International team environment
•Benefits: Private medical care, Sodexo, Life insurance
•Fresh fruits every Monday
•Employee training (induction training, “Amway University” portfolio, language training, professional certification)
•Product discount
•Relocation package for candidates outside Poland

If you are interested, please apply via following link:
https://amway.appmanager.pl/apply/955/237/customer-service-representative-with-mandarin-contact-center/?src=9

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