Are you a driven, tenacious and a hungry sales manager, with strong people and operational management skills?
As a B2B Sales Deveopment Team Manager you will play a pivotal role in the performance and continual operational improvement of this campaign to ensure the success of your team and the client’s customer service offering. Reporting into an Operations Manager, you will work in partnership on both the day to day management of the operation as well as innovations to drive the campaign forward.
The main responsibility of a Team Manager is to lead, motivate, coach and support a team and enable your team to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and clients rule and procedures.
Key responsibilities will include:
•Direct responsibility in recruitment, selection, training and on-going skills development for all Advisors in the team to ensure that we attract and retain the very best talent
•Apply a process of continuous review and proactive management of absenteeism and attrition
•Continually review and monitor work performance against agreed KPIs, instigating appropriate corrective action, using performance management tools
•Undertake individual monthly performance reviews, 1:1 meetings and team meetings to ensure achievement of business objectives
•Ensure Advisors are recognised and rewarded for outstanding achievements/performance in line with Sitel’s mission and values
•Facilitate a culture of open and honest 2 way communication to encourage feedback and sharing of ideas and best practice
2 years management experience, preferably in a call centre environment
•Excellent people development and communication skills
•Extensive experience of achieving proven results against KPIs
•Analytical and problem solving skills
•Strong organizational aptitude and proven time management skills
•Approachable and flexible attitude to work
•Extensive knowledge of Microsoft packages
•Demonstrable leadership skills
•Motivated, pro-active and enthusiastic
•Good numeric and verbal reasoning skills
•Effective time management
•Excellent problem solving skills