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Social Media Dialogue Representative (m/f) Portuguese & Italian, Maastricht

people-s-place GmbH

Name: people-s-place GmbH

Italian, Portuguese
Code: A591
Maastricht - Limburg, The Netherlands

- Enter into dialogues with clients via different channels
- Follow up / monitor live social media dialogues in written form
- Provide the best customer care in order to enhance worldwide customer satisfaction
- Thorough investigation in customer background prior to making customer contact
- Share information in database and inform team members and other relevant parties
- Signalize bottlenecks in processes and guidelines and suggest solutions
- Provide customers’ feedback to all relevant partners for further handling
- Manage own inbound work load
- Constant monitoring of all incoming customers’ post
- Respond to customers’ comments and enquiries online
- To ensure that all customers’ concerns and enquiries are dealt appropriately and in a timely manner
- Work within guidelines and processes, but retain flexibility to deviate from these guidelines and processes when required
- Build own networks in order to have the latest and most reliable information available

- You have excellent communication skills in Portuguese and very good communication skills in Italian - both written and spoken, but focus is on written skills
- Fluency in English
- Strong focus on sustainable customer satisfaction
- Problem solving through customer focus
- Able to identify and act to customer reaction in appropriate manner
- Previous Customer Service experience is an asset
- Stress management – handling workload and demanding customers
- Accuracy with data handling
- Quick thinker
- Team player: open-minded to a diversity of cultures
- Ability to prioritize, analyze, plan and coordinate work volumes
- Knowledge of and experience with social media platforms & usage preferred
- Experience within professional social media dialogue and blogging is a plus

Working hours: 40 hours/week in different shifts from Monday to Sunday (8:30am to 9pm)

Your benefit:
- You will get an attractive salary with shift allowances plus a great variety of bonuses
- You will receive initial training
- A generous relocation package which includes 6 weeks housing in a nice and furnished
apartment organized by our client, travel costs, reimbursement of real estate agent and/or
moving truck costs when needed, financial support for the basic equipment in your new
- You will work in a growing international company in an ambitious, professional and dynamic
environment with great chances for your personal and professional development.

We will guide you through the whole application process and help you with all your questions and problems. Of course our services are free for applicants!

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