National Pen - Hungarian Customer Service Agent

Employment Type: Temporary
Location: Louth - Border, Ireland
Salary: Market related
Languages: Hungarian

Advertiser Details

  • Name:
    National Pen
  • Posted:
    08-10-2017
  • Code:
    HUNBS17
Job Title: Hungarian Customer Service Agent






Required Language: Hungarian




Report to: Contact Centre Supervisor




Location: Dundalk, Co Louth




Overview of Role:






The Call Centre Agent is responsible for answering all nature of calls, 'pre' and 'after' sales calls, as well as taking orders live on the phone. He or she will be assessed by their availability to take calls; their efficiency, their ability to multi-task, and their willingness generate extra revenue by upselling, and an ability to work in a team. Most of the agent's tasks will be actioned on-line using Oracle. This role will begin in August 2017 in our offices in Dundalk, Ireland.






What we give you: (If there's something important to you that's not on this list, talk to us! :)





* Attractive relocation package
* Excellent salary - great work is rewarded!
* Paid holidays
* Bonus
* First day induction
* Two weeks paid training
* Continuous coaching and mentoring
* Career development program
* Free parking for your car and bike!
* Subsidized canteen
* No Weekend and No Shift work






* Discounted gym membership
* Vouchers
* Staff discount
* Orientation Assistance including Accommodation assistance, revenue, bank account set up
* Multicultural environment
* Sports and Social club
* Weekly payroll
* Fun events for employees, friends, and family!
* Amazing employee referral program so you can bring your friends







What you will do:


* Giving general information on products
* Processing orders - telephone and mail
* Up-Selling orders
* Order status
* Sample Product Requests
* Customer complaints
* Shipping issues (tracing orders; returns pick up etc.)
* Finance queries (processing payments, invoice / statement queries)
* Responding to faxes and letters from Customers
* Translation and proofing
* Any other duties/projects as directed by Management







What we need from you:


* Fluent in Hungarian
* Must demonstrate ability to work well in a team contributing to the team's goals
* Need to demonstrate good time management, and good housekeeping
* Ability to analyze a problem quickly and resolve it following procedures
* Good telephone manner: courteous, clear speech, good call management, assertive
* Customer service focused, able to deal with customers in a friendly and polite manner
* Aware of overall business objectives - revenue generation, customer satisfaction
* Good English
* Computer literate: excellent keyboard skills, familiar with different on-line database packages
* Ability to multitask







About National Pen



At National Pen we strive to be the worldwide leader in providing high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.

With a workforce from over 30 different countries with 19 working languages , we provide a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.
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