I am a Recruiter

League of Legends Player Support Specialist with German and English

TELUS International Europe

Name: TELUS International Europe


English, German
22-06-2018
Permanent
Code: LOL_DE_SF_Rt
Sofia - Sofia City, Bulgaria
competitive + relocation package

TELUS International Europe is a BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services for global customers in over 35+ languages since 2004. The company has over 2 500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England).

YOU WILL:
• Help out our players with any issues they might have via tickets & chat
• Make case by case player focused decisions in order to provide the best player experience
• Identify trending issues submitted by players and communicate them to the appropriate teams
• Collaborate with a passionate team of gamers in order to give our support a player to player feel

YOU ARE:
• Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer
• Proficient in German language with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices*
• Player empathy person. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation
• Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience


WE OFFER:
• Stable job – we offer permanent labor contracts
• Attractive remuneration
• Rent allowance - accommodation provided for the whole period while working in our company (
• Transportation allowance
• Meal tickets shall be granted monthly
• Excellent multinational business environment
• Positive environment – we care about the well–being of our employees, invest in their development, encourage fun and team building initiatives
• Supportive work-life balance policies
• Continuous support and learning


* Only candidates eligible to work in Europe will be contacted.

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