We are currently recruiting native speakers of French to be part of an exciting team, working for the leader in the technological sector (Sound system, Headset - Bluetooth speakers - HomeCinema).).
Our Service will be responsible for resolving Customer's requests, when possible, in a single telephone call using customer's troubleshooting protocols:
- Provide with accurate information to our customer.
- Logging and follow up of correct and Valid Orders or requests.
- Ensuring the highest level of Customer Satisfaction Surveys Scores
- Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds...)
- Capturing of all required data elements in CRM as required by client's training, policies and procedures.
- Salary: 16.462,47Euros gross/year + up to 1920Euros gross in bonus
- Extensive training on market leading products, personal development programs and mentoring to fully develop skills.
- Good career prospects.
- Full time positions: 39 hrs / week.
-Location: Center of Barcelona
- Native speaker of French
- High Level of English.
- Excellent communication skills in a variety of customer facing situations.
- IT knowledge will be a plus.
- Good team player with drive for success.
- Previous experience in similar position is a plus.
_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation