Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.
Every day, people do amazing things at Apple. What will you do? Here’s your opportunity to do meaningful work by providing world class support to developers that have contributed to make Apple an iconic technology company. Come join our team – we’ll train you to resolve complex issues while keeping a focus on the developer. So when developers call in with questions, you won’t just provide answers— you’ll provide an experience. Become a Applecare Developer Program Support Advisor and begin an exciting new career at Apple.
As an Applecare Developer Program Support Advisor, you’ll be providing administrative support for developers (iOS, Safari and Mac) via phone and email. As our developers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting and support. You will help them enrolling into our Developer Programs, assisting if they need help in managing their Developer team (inviting other developers to their team, updating account information and renewals). You will also help them to find the appropriate developer resources, like technical guides and information regarding the app management and the app review process.
We’ll rely on you to listen to our developers and use your expertise, creativity and passion to meet their needs — and remind them that behind our great products are amazing people.
•Be fluent in GERMAN and English
•Be a confident and enthusiastic communicator
•Have strong organisational and administrative skills
•Positive attitude and customer focused
•Have a high stress tolerance
•Experience of working in a pressurised, target-driven environment
•Be a team player
•Be able to perform multi-tasking activities
•Have a great focus on detail
Manage the day to day email and phone business ensuring WWDR service levels are met
Ensure email responses are timely, accurate, complete, and well written
Promote and demonstrate a spirit of cooperation when working with others
Work cross functionally with other support and escalation teams to ensure developers needs are met
Work to identify issues requiring escalation and engage supervisor as appropriate
Work to identify source of repeat issues through root cause analysis input
Utilize all necessary team support tools and resources to effectively handle support requests
Suggest content additions or edits to knowledge base tools for consistent support experience
Regularly review all Developer Services related web content ensuring information is current, escalating any discrepancies found