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Customer Service Representative - Customer Service Benelux

Mercedes-Benz Customer Assistance Center Maastricht N.V.

Name: Mercedes-Benz Customer Assistance Center Maastricht N.V.

English, Dutch
Code: CSR FL
Maastricht - Limburg, The Netherlands
Competitive Salary

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.

The function

The Customer Service department serves all European customers and prospective customers by handling all enquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All enquiries and complaints are handled by telephone, mail, fax or e-mail.

Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

Within Customer Service there is a vacancy for 35 hours per week for a Customer Service Representative Benelux market.

Your responsibilities

As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You ensure that customer concerns and inquiries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

• Higher vocational education
• Fluent in Flemish
• Good communication skills
• Excellent grammar and writing skills in native languages
• Good computer skills
• Customer care experience
• Strong focus on customer satisfaction
• Team player
• Adding cultural and qualitative value to service
• Strong focus on customer satisfaction
• Ability to prioritize, analyze, plan and coordinate with high volumes

We offer
• Working hours 35 hours a week, Monday to Friday.
• Work in a growing international company in a young, ambitious, professional and dynamic environment.
• The salary for this position is based on a 35hour week and amounts to € 1720,25 month gross.
• Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

The procedure

Please use the “apply” button to redirect to our portal and upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

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