Digital Outsource Services - Swedish Speaking Customer Service

Employment Type: Permanent
Location: South Africa, Cape Town
Salary: Excellent
Languages: Swedish

Advertiser Details

  • Name:
    Digital Outsource Services
  • Posted:
    25-04-2017
  • Code:
    TLHDO02
This is a very exciting role within the growing Swedish Sportsbook Department at DigiOutsource. Operating within the e-commerce industry, focusing on Online Casino, Poker, Bingo and Sportsbook for our international clients.

The core element of DigiOutsource is the people, as we recognise that the employees are the driving force of the business, hence we ensure that we employ individuals with high-potential allowing them to develop their career and themselves within the business.

We are an international company with offices in London, Cape Town and Malta.

London will also be your first stop where you will complete your training and will start working while our immigration team processes your work visa application for Cape Town.

Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in fully furnished apartment with easy access to the office and public transport.

Our London office has a welcoming vibe and friendly employees, with onsite coffee bar, free taxi home between 10 pm – 7 am, Friday bar and fruit is deliver twice a week for your wellbeing.

Once you visa has been processed and the time comes for you to relocate to Cape Town, once again relocation assistance is provided by covering flights, shuttle service from the airport and 3 months of free accommodation. Our Cape Town office also offers many perks such as a free meal daily, free access to our gym, awesome coffee from our onsite coffee bar and Friday bar. We have over 1 500 multi-national employees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town.

As a Sportsbook Host, you will be accountable for continuously and consistently delivering excellent service to our Swedish speaking clients.

The environment will be a fast-paced, 24 hours, 7 day - a - week business and our busiest times will be dictated by the sporting calendar. Bearing this in mind you must be flexible and adaptable as no two days will be the same.

Key Responsibilities:

Your duties will include but not be limited to:

Customer relationship building and management by maintaining contact at an appropriate level through relevant information regarding sports and betting of products and services
Respond promptly and interact effectively with sports punters via a different number of channels, namely calls, emails, webchat, and any other new channel.
Ensure that more complex customer issues are followed up and resolved in a timely manner
Contributing to maintaining the website with current topical events and promotions.
Provide technical support to customers.
Guide customers through the website and assist them using the various services and products offered
Responsible for each transaction from beginning to end, including queries or complaints.
Identifying good/bad business.
Report any suspicious betting activity (including potential money laundering) to Traders in all instances
Building and maintaining Customer Profiles - Processing pertinent information into relevant databases
Act as an ambassador for Sportsbook as first point of contact.
Knowledge, Skills & Experience:

Strong customer skills; ability to create rapport with customers, via telephone, chat and email
Strong communication skills (verbal and written with Swedish as home language) - especially: empathy, active listening skills, with the ability to “read between the lines”.
Experience of using Microsoft Word, Excel and proficient in using social media.
Excellent organizational, multi-tasking and time management skills coupled with an untarnished history of attendance and adherence to schedule
At least rudimentary knowledge of odds, percentages and betting margins
Excellent written and verbal communication skills in English and ideally an additional language.
Tertiary qualification
Minimum Requirements:

Completed Degree/ 2 year Diploma
Own transport
Willing to work shifts
Written and verbal English language proficiency
Additionally:

Flexible approach to working in a dynamic and often hectic environment.
Ability to work under pressure and maintain concentration for prolonged time periods
Proven team player with a ‘can do’ attitude.
Ability to develop strong working relationships within the team, and other departments.
Ability to handle conflict
Excellent “follow-up” work ethic
Good decision making and judgment
Accountability
Systematic, precise, logical, accurate and thorough
Pro-active, organized and strong personal drive
Assertive, confident, quick thinking
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