Teleperformance Greece - Multinational company looking for German speakers for new CC positions!+Relocation support

Employment Type: Permanent
Location: Greece, ATHENS
Salary: Competitive+Bonus+Benefits
Languages: English, German

Advertiser Details

  • Name:
    Teleperformance Greece
  • Posted:
    20-02-2017
  • Code:
    TPGGER16
TELEPERFORMANCE GREECE, Athens

Our company presents the values of Integrity, Respect, Professionalism, Innovation and Commitment the last 25 years till now. The reason we make this difference is because we transform our passion into excellence. One additional cause of our success is that our partners, employees and stakeholders share the same vision to work with empathy, saying what we do and doing what we say!

German speaking Advisor
The main duties as a German speaking advisor would be to cooperate and communicate via email, via chatting and phone, with clients using an effective and professional manner in both German and English. The ideal candidate will be capable to deliver services information and resolve any emerging requires that our clients might face with accuracy and empathy. The target is to ensure excellent service standards and preserve high customer satisfaction.

Client Service Delivery
Receive Inbound calls, E mails and Chats from consumers requiring product support in both German and English.
Maintain, examine, troubleshoot and pursuit repair of all products.
Manage large amounts of inbound calls in a timely manner.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Be adapted with system information, changes and updates.
Follow communication procedures, guidelines and policies.
Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Role Qualifications
Proficient in both German and English (written and oral skills)
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively
Excellent PC skills and familiarity with new technologies and smartphones.
Willingness to work in a fast paced environment
Availability to work in rotating shifts and on weekends

Company’s offers
Competitive salary + monthly performance bonus + extra over time paid
International working environment
Health care insurance & in-house doctor
Career Development Opportunities
Relocation package
Ongoing paid training using the latest technology
Free Greek courses
Various internal activities
Welcome event
Employee Relations team to help new hires integrate in the Greek lifestyle and culture
Special Discounts & Offers for all employees
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