Sitel is a leading global business process outsourcing provider of customer care and back-office processing services, specialising in customer contact centres. We support over 300 clients in 36 different languages across 26 countries. We pride ourselves on building brand identity and loyalty through total cost of ownership.
Due to rapid growth Sitel are searching for Customer Support Advisors to work on behalf of an exciting luxury brand. The ideal candidate will have the skills listed, and will also be expected to get hands on and be an extra member of the team when call and email volumes demand.
We are looking for a committed person with the endurance to work customer service environment who is people orientated, encourages team work and shares responsibility for the teams overall performance. Shows integrity, attention to detail and demonstrates a 'Can Do’ attitude. It is important our team can respond in a tactful, diplomatic and empathetic manner with all of our customers.
Summary of Primary Job Responsibilities
•Efficiently and effectively handle queries from customers via phone, email and online chat.
•Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
•Troubleshoot problems and provide technical assistance in order to answer customer enquiries
•Identify and assist to resolve issues arising from customer contact.
•Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.
•Actively exhibit and develop professionalism at all times and respect confidentiality where required by the business and others.
•Flexible to the changing demands of a call centre environment
•Fast learner, with the ability to get up to speed with product & systems processes quickly.
•Reliable with excellent time management
•Have a ‘Can Do’ attitude
•Experience of working in an inbound customer service environment
•Experience of working in a fast moving contact centre.
•Experience of dealing with online queries via email, phone or live chat
•Fluent French and Arabic language skills.
•Passionate about customer service.
•Work well within a fast paced team environment
•Good computer literacy and keyboard skills
•Excellent communicator, with exemplary written and spoken English.
•Preferably but not essntial is a knowledge of or interest in power tool industry.
• Monday- Friday between 4am- 7pm
• Saturday- Sunday between 4am- 6pm
• 37.5 hours per week