Due to the award of a large contract for a leading Danish telecommunications company, Sitel are searching for Nordic Customer Support Advisors to join our large Nordic team in Coventry city centre.
We are looking for a committed person with the endurance to work in a customer service and sales environment who is people orientated, encourages team work and shares responsibility for the teams overall performance. The right candidate shows integrity, attention to detail and demonstrates a 'Can Do’ attitude. It is important our team can respond in a tactful, diplomatic and empathetic manner with all of our customers.
At Sitel we believe in investing in our employees, therefore, you’ll also enjoy a fantastic learning experience and career opportunities.
Summary of Primary Job Responsibilities
Efficiently and effectively handle queries from customers via phone and email
Troubleshoot problems and provide technical assistance in order to answer customer enquiries
Identify sales opportunities and upsell to existing customers
Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring
Actively exhibit and develop professionalism at all times and respect confidentiality where required by the business and others
Proven customer service and sales experience
Fast learner, with the ability to get up to speed with product & systems processes quickly
Reliable with excellent time management
Experience working towards customer service and sales targets
Have a 'Can Do’ attitude
Experience of working in an customer service environment
Fluent written and spoken Danish skills
Passionate about sales and customer service
Problem solving skills and the ability to take ownership of queries
Work well within a fast paced team environment
Good computer literacy and keyboard skills
Knowledge of or an interest in the telecommunication, TV, and broadband industry is preferable
We can offer you
An exciting job in a global, expanding company where responsibility, performance and socializing is highly prioritized. You will be part of a winning team with an opportunity to improve your English skills in an international environment.
You will be offered an attractive salary with various employee benefits. In addition, there will be social events and activities to shake the team together. Relocation packages to assist you to be closer to work.
Sitel Corporation is the world's leading provider of services in Customer Relationship Management, CRM. We help our clients to increase the value of their customer relationships and acquire new customers, nurture and develop existing customers. Sitel provides services for incoming and outgoing telephony and other e-CRM services in the fields; sales, customer service, technical support / help desk, etc. We provide service to over 300 customers in 26 countries and in 36 different languages. We take pride in building brand identity and - the loyalty of our customers by taking ownership of cooperation.