Back to search.Lebara - Customer Service Advisor, Spanish Speaking - Full Time
| Employment Type: | Permanent |
| Location: | London, United Kingdom |
| Salary: | Excellent |
| Languages: | Spanish |
Language: English (UK)
Company name: Lebara
Region: London
Country: United Kingdom
Organisation data: Countries
Job number: EU LTD00017
Contract Type: Permanent (Payroll)
Schedule type:: Full Time
Work hours: 40.0 Hours per Week
Department: Customer Services
CRB check needed: No
On call: No
Location: London
Overtime eligibility: Yes
About the Job
At Lebara we are focused on delivering the highest quality service to our customers, and in doing so we are trying to help improve our global cultural community. Our ever expanding team speak to customers from all nationalities and offer a multi lingual service to meet the needs to our varied client base. We have created a challenging, fast moving work environment and we believe we make a positive difference to our customers. We encourage all our teams to strive for this goal. We are recruiting Customer Service Advisors who in addition to English can speak Spanish to work in a friendly customer services call centre.
Who we’re looking for
You will be an experienced customer service expert and represent the Lebara brand to deliver exceptional customer service with clarity, passion and enthusiasm. You will ensure customer queries/issues/complaints are resolved to the satisfaction of all. Your role •Liaise with customers, including multi-lingual telephone and written correspondence, handling queries and claims whilst taking responsibility for investigations. •Resolve faults including Top-up, SMS, Voice and Billing using our Customer Records software. •Investigate international destination faults to ensure quality is always of a high standard. •Respond to mail sent by customers. Your skills and experience •Experience of working within a Customer Service Advisor role •Excellent skills the languages listed above. •Clear and concise communication skills (both written and verbal). •Patient, confident and articulate customer service skills •Drive and motivation to achieve. •Demonstrable experience in planning and organising, working in a team effectively
Company name: Lebara
Region: London
Country: United Kingdom
Organisation data: Countries
Job number: EU LTD00017
Contract Type: Permanent (Payroll)
Schedule type:: Full Time
Work hours: 40.0 Hours per Week
Department: Customer Services
CRB check needed: No
On call: No
Location: London
Overtime eligibility: Yes
About the Job
At Lebara we are focused on delivering the highest quality service to our customers, and in doing so we are trying to help improve our global cultural community. Our ever expanding team speak to customers from all nationalities and offer a multi lingual service to meet the needs to our varied client base. We have created a challenging, fast moving work environment and we believe we make a positive difference to our customers. We encourage all our teams to strive for this goal. We are recruiting Customer Service Advisors who in addition to English can speak Spanish to work in a friendly customer services call centre.
Who we’re looking for
You will be an experienced customer service expert and represent the Lebara brand to deliver exceptional customer service with clarity, passion and enthusiasm. You will ensure customer queries/issues/complaints are resolved to the satisfaction of all. Your role •Liaise with customers, including multi-lingual telephone and written correspondence, handling queries and claims whilst taking responsibility for investigations. •Resolve faults including Top-up, SMS, Voice and Billing using our Customer Records software. •Investigate international destination faults to ensure quality is always of a high standard. •Respond to mail sent by customers. Your skills and experience •Experience of working within a Customer Service Advisor role •Excellent skills the languages listed above. •Clear and concise communication skills (both written and verbal). •Patient, confident and articulate customer service skills •Drive and motivation to achieve. •Demonstrable experience in planning and organising, working in a team effectively
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