Back to search.MANSION (Gibraltar) Limited - Italian Speaking VIP Host
| Employment Type: | Permanent |
| Location: | Gibraltar |
| Salary: | Competitive Salary, Commissions and Benefits |
| Languages: | English, Italian |
Advertiser Details
- Name:MANSION (Gibraltar) Limited
- Posted:22-09-2010
- Code:TLJ / ItalianVIP
Come and join Mansion Where the World plays.
We are a dynamic and exciting Online Gaming Company with fantastic opportunities for motivated and career minded people.
The Role:
To offer an enhanced service to our VIP members encouraging loyalty and increasing satisfaction levels including VIP Support, Sales and Risk.
To deliver high service standards by responding to and initiating contact with players via phone, email and chat in order to increase their lifetime value.
To support the Account managers in their day to day activities and escalate issues to the Account Managers as appropriate.
Ensure Risk standards are adhered to avoid exposing the Business to unnecessary risks in line with Business requirements.
To meet pre determined weekly, monthly and quarterly targets.
The Person:
You will have high levels of interpersonal skills and the ability to quickly build a rapport with VIP players.
You will have a good understanding of VIP expectations and the ability to deliver a first class VIP service.
You will be confident, articulate and have a tenacious communication style - both on the phone and in written format.
You will be a self starter with ability to self motivate and use initiative to spot opportunities to increase the lifetime value of the VIP players.
You will have proven ability in task management, prioritising and the ability to take ownership of daily workload.
You will have proven experience of working towards individual and team targets.
You will have experience in working within an on-line Sales and/or Customer Services environment.
You will have experience in telephone, email and chat both inbound and outbound
You must be able to work flexible hours as shift working is a key part of the role
We are a dynamic and exciting Online Gaming Company with fantastic opportunities for motivated and career minded people.
The Role:
To offer an enhanced service to our VIP members encouraging loyalty and increasing satisfaction levels including VIP Support, Sales and Risk.
To deliver high service standards by responding to and initiating contact with players via phone, email and chat in order to increase their lifetime value.
To support the Account managers in their day to day activities and escalate issues to the Account Managers as appropriate.
Ensure Risk standards are adhered to avoid exposing the Business to unnecessary risks in line with Business requirements.
To meet pre determined weekly, monthly and quarterly targets.
The Person:
You will have high levels of interpersonal skills and the ability to quickly build a rapport with VIP players.
You will have a good understanding of VIP expectations and the ability to deliver a first class VIP service.
You will be confident, articulate and have a tenacious communication style - both on the phone and in written format.
You will be a self starter with ability to self motivate and use initiative to spot opportunities to increase the lifetime value of the VIP players.
You will have proven ability in task management, prioritising and the ability to take ownership of daily workload.
You will have proven experience of working towards individual and team targets.
You will have experience in working within an on-line Sales and/or Customer Services environment.
You will have experience in telephone, email and chat both inbound and outbound
You must be able to work flexible hours as shift working is a key part of the role
You cannot apply for this job as it is no longer active.
