Back to search.MANSION (Gibraltar) Limited - Italian Customer Support Specialist
| Employment Type: | Permanent |
| Location: | Gibraltar |
| Salary: | Competitive Salary, Bonus Plan and Benefits |
| Languages: | English, Italian |
Advertiser Details
- Name:MANSION (Gibraltar) Limited
- Posted:22-09-2010
- Code:TLJ / ItalianCSS
Come and join Mansion “Where the World plays”.
We are a dynamic and exciting Online Gaming Company with fantastic opportunities for motivated and career minded people.
The Role:
• The first line and first class customer contact point dealing with account management query’s and resolution in response to MANSION customer requests and questions regarding service, products and account information;
• Answering a high volume of calls, emails and instant chat messages from MANSION customers, and maintain a rapid response rate according to agreed standards;
• Maintaining high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence;
• An attractive Bonus Plan is provided to encourage high performance and a high quality of customer service.
The Person:
• You will have excellent interpersonal skills, self confidence, be a strong team player and have the ability to quickly build a rapport with players;
• You will have experience in working within an on-line Customer Services environment;
• You will be a self starter with the ability to work independently and as a team whilst interacting with other departments and teams;
• You will have high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence;
• You will be open, honest, enthusiastic and have a resilient approach;
• You will be accountable for achieving goals and delivering a quality service to the customer;
• You must be able to work flexible hours as shift working is a key part of the role;
• Fluency in Italian language is essential.
We are a dynamic and exciting Online Gaming Company with fantastic opportunities for motivated and career minded people.
The Role:
• The first line and first class customer contact point dealing with account management query’s and resolution in response to MANSION customer requests and questions regarding service, products and account information;
• Answering a high volume of calls, emails and instant chat messages from MANSION customers, and maintain a rapid response rate according to agreed standards;
• Maintaining high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence;
• An attractive Bonus Plan is provided to encourage high performance and a high quality of customer service.
The Person:
• You will have excellent interpersonal skills, self confidence, be a strong team player and have the ability to quickly build a rapport with players;
• You will have experience in working within an on-line Customer Services environment;
• You will be a self starter with the ability to work independently and as a team whilst interacting with other departments and teams;
• You will have high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence;
• You will be open, honest, enthusiastic and have a resilient approach;
• You will be accountable for achieving goals and delivering a quality service to the customer;
• You must be able to work flexible hours as shift working is a key part of the role;
• Fluency in Italian language is essential.
You cannot apply for this job as it is no longer active.
