Back to search.SITEL EMEA - Multilingual Customer Services Professional
| Employment Type: | Permanent |
| Location: | South London - London, United Kingdom, Kingston upon Thames |
| Salary: | £8.50 per hour |
| Languages: | Danish, Finnish, Norwegian, Swedish |
Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer. At the Kingston Upon Thames site, we manage a range of blue chip, highly prestigious campaigns.
We are currently recruiting for Nordic speakers: Swedish, Finnish, Danish and Norwegian speakers for our Philips Campaign where you will be required to take technical calls regarding the Philips product range.
Main duties and responsibilities:
• Receive pre-sales or after-sales queries and provide technical advice regarding the queries.
• Assists callers by providing excellent customer service standards with a variety of customer queries.
• Escalates queries and complaints to the relevant colleague or Team Manager.
• Aims to resolve customer queries at the first point of contact and proactively learns/improves in order to achieve 100% first time resolution.
• Achieves accuracy and quality targets as set by the Team Manager in relation to self and other team members.
• Achieves productivity targets as set by the Team Manager, in relation to self and other team members.
• Arrives at work on time and in accordance with the weekly staffing schedule.
• Occasional outbound calling/emails/chat may be required.
• Performs other duties assigned.
General Knowledge and skills:
• Educated to GCSE standard or equivalent preferred.
• Previous Customer Service experience preferred.
• Ability to build rapport with customers (often in difficult situations of complaint / complex handling).
• Knowledge of PC based packages and keyboard skills (ability to use MS Office).
• Clear and concise verbal and written business English skills.
• Strong verbal and written communication skills including effective questioning and listening skills.
• Ability to communicate effectively: resolve problems and offer suggestions at all levels.
• Fully understands complaint and objection handling techniques and adopts accordingly.
• Ability to promote the product or service to a variety of people from diverse backgrounds.
Pay rate: £8.50 per hour
Hours of work: 37.5 hours per week
Danish: Monday – Friday from 08.00 – 17.00
Finnish: Monday – Friday from 07.00 – 16.00
Norwegian: Monday – Friday from 08.00 – 17.00
Swedish: Monday – Friday from 08.00 – 17.00
Please note: We are unable to get back to unsuccessful candidates due to the high level of applications. If you have not heard from us within 7 days, please assume that your application has been unsuccessful on this occasion.
This is a permanent role and only candidates with the right to work on a permanent basis within the UK without any working restrictions should apply.
We are currently recruiting for Nordic speakers: Swedish, Finnish, Danish and Norwegian speakers for our Philips Campaign where you will be required to take technical calls regarding the Philips product range.
Main duties and responsibilities:
• Receive pre-sales or after-sales queries and provide technical advice regarding the queries.
• Assists callers by providing excellent customer service standards with a variety of customer queries.
• Escalates queries and complaints to the relevant colleague or Team Manager.
• Aims to resolve customer queries at the first point of contact and proactively learns/improves in order to achieve 100% first time resolution.
• Achieves accuracy and quality targets as set by the Team Manager in relation to self and other team members.
• Achieves productivity targets as set by the Team Manager, in relation to self and other team members.
• Arrives at work on time and in accordance with the weekly staffing schedule.
• Occasional outbound calling/emails/chat may be required.
• Performs other duties assigned.
General Knowledge and skills:
• Educated to GCSE standard or equivalent preferred.
• Previous Customer Service experience preferred.
• Ability to build rapport with customers (often in difficult situations of complaint / complex handling).
• Knowledge of PC based packages and keyboard skills (ability to use MS Office).
• Clear and concise verbal and written business English skills.
• Strong verbal and written communication skills including effective questioning and listening skills.
• Ability to communicate effectively: resolve problems and offer suggestions at all levels.
• Fully understands complaint and objection handling techniques and adopts accordingly.
• Ability to promote the product or service to a variety of people from diverse backgrounds.
Pay rate: £8.50 per hour
Hours of work: 37.5 hours per week
Danish: Monday – Friday from 08.00 – 17.00
Finnish: Monday – Friday from 07.00 – 16.00
Norwegian: Monday – Friday from 08.00 – 17.00
Swedish: Monday – Friday from 08.00 – 17.00
Please note: We are unable to get back to unsuccessful candidates due to the high level of applications. If you have not heard from us within 7 days, please assume that your application has been unsuccessful on this occasion.
This is a permanent role and only candidates with the right to work on a permanent basis within the UK without any working restrictions should apply.
You cannot apply for this job as it is no longer active.
