Back to search.Booking.com Europe - Multilingual Customer Care Employee
| Employment Type: | Permanent |
| Location: | Amsterdam - Noord-Holland, The Netherlands |
| Salary: | • A gross salary of EUR 1.700,- based on 40 hours |
| Languages: | Cantonese, Danish, Dutch, Italian, Japanese, Mandarin, Portuguese, Russian, Swedish, Czech, Slovak |
* Dutch * Swedish * Danish * Portuguese * Italian * Russian * Japanese * Chinese * Czech/Slovak
Position within the organization:
As a Customer Care Employee you will report to a Team Leader in Customer Care.
As a Customer Care Employee you are responsible for handling pre and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.
Tasks:
• Handle pre and post reservation inquiries by phone, e-mails and fax;
• Handle sales requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Outbound calls to hotels/guests to arrangement special requests;
• Liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills:
• Excellent communication skills;
• Excellent commercial selling skills;
• Problem solving;
• Experience with internet and hotel industry;
• Sense of responsibility, independent and customer friendly.
Requirements:
• Our ideal candidate is fluent in English and another languages listed above;
• MBO level or higher;
• Available Full-time and flexible in your schedule;
• Available to attend a full-time paid training starting the first week.
What Booking.com will offer You!!!
• A gross salary of EUR 1.700,- based on 40 hours
• International working environment;
• Convenient office location in the center of Amsterdam;
• 8% holiday money paid in May of every year;
• 26 holidays per year on full time bases;
• Monthly Bonus Plan 12% of your salary, based on set targets;
• 20% Premium pay for hours worked after 7pm;
• Travel Allowance.
Position within the organization:
As a Customer Care Employee you will report to a Team Leader in Customer Care.
As a Customer Care Employee you are responsible for handling pre and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.
Tasks:
• Handle pre and post reservation inquiries by phone, e-mails and fax;
• Handle sales requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Outbound calls to hotels/guests to arrangement special requests;
• Liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills:
• Excellent communication skills;
• Excellent commercial selling skills;
• Problem solving;
• Experience with internet and hotel industry;
• Sense of responsibility, independent and customer friendly.
Requirements:
• Our ideal candidate is fluent in English and another languages listed above;
• MBO level or higher;
• Available Full-time and flexible in your schedule;
• Available to attend a full-time paid training starting the first week.
What Booking.com will offer You!!!
• A gross salary of EUR 1.700,- based on 40 hours
• International working environment;
• Convenient office location in the center of Amsterdam;
• 8% holiday money paid in May of every year;
• 26 holidays per year on full time bases;
• Monthly Bonus Plan 12% of your salary, based on set targets;
• 20% Premium pay for hours worked after 7pm;
• Travel Allowance.
You cannot apply for this job as it is no longer active.
