Back to search.TeleTech - Italian or Portuguese Customer Service Representatives (Automotive Clients)
| Employment Type: | Permanent |
| Location: | Belfast - Northern Ireland, United Kingdom |
| Salary: | Attractive salary + Great Relocation Package available! |
| Languages: | Italian, Portuguese |
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions.
We have a 27-year history of designing,implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies.
If you enjoy…
· Learning about new technologies
· A dynamic work environment
· Interacting with people and solving their problems
· Continuous training for personal and professional growth
· Gaining experience and pursuing a career
… Then you're a perfect fit!
Duties for the role:
In this role you will be responsible for delivering excellent customer service by supporting calls and emails from customers & car dealerships for one of the finest European Automotive clients.
As a Customer Service Representative you will be a Brand Ambassador for the client you are supporting. You must be highly motivated, enthusiastic, sales/target driven and fully focused on delivering results. You will be the first point of contact in our Front Office Operation for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills and sales ability to ensure our customers are highly satisfied by resolving any queries or concerns the first time they call, or recognizing cross sell or up-sell opportunities that would benefit the customer.
Customer acquisition, retention, and driving loyalty are at the heart of this role, so you must be professional and have the ability to be confident, assertive, and engaging when dealing with all potential and existing customers.
Essential criteria:
* Excellent verbal and written communication skills in Italian OR Portuguese PLUS English.
* Previous experience in a customer service/customer acquisition/up selling role.
* Experience in database/customer management systems, including excellent attention to detail when inputting and collating information.
* Excellent telephone etiquette, including competent questioning skills.
Rewards:
* Continuous paid training on the latest technology
* Private Health Insurance/Discounted private medical care
* 25 days holiday entitlement + extra entitlements
* Discounted local gym membership
* Performance bonuses
* Potential for rapid advancement in many fields, and throughout 17 countries!
* Free Parking, close proximity to city centre by bus or train
* Death in service Benefit (annual salary x 4)
***Relocation Package available, along with assistance setting up national insurance & bank accounts, accommodations, etc.***
We have a 27-year history of designing,implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies.
If you enjoy…
· Learning about new technologies
· A dynamic work environment
· Interacting with people and solving their problems
· Continuous training for personal and professional growth
· Gaining experience and pursuing a career
… Then you're a perfect fit!
Duties for the role:
In this role you will be responsible for delivering excellent customer service by supporting calls and emails from customers & car dealerships for one of the finest European Automotive clients.
As a Customer Service Representative you will be a Brand Ambassador for the client you are supporting. You must be highly motivated, enthusiastic, sales/target driven and fully focused on delivering results. You will be the first point of contact in our Front Office Operation for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills and sales ability to ensure our customers are highly satisfied by resolving any queries or concerns the first time they call, or recognizing cross sell or up-sell opportunities that would benefit the customer.
Customer acquisition, retention, and driving loyalty are at the heart of this role, so you must be professional and have the ability to be confident, assertive, and engaging when dealing with all potential and existing customers.
Essential criteria:
* Excellent verbal and written communication skills in Italian OR Portuguese PLUS English.
* Previous experience in a customer service/customer acquisition/up selling role.
* Experience in database/customer management systems, including excellent attention to detail when inputting and collating information.
* Excellent telephone etiquette, including competent questioning skills.
Rewards:
* Continuous paid training on the latest technology
* Private Health Insurance/Discounted private medical care
* 25 days holiday entitlement + extra entitlements
* Discounted local gym membership
* Performance bonuses
* Potential for rapid advancement in many fields, and throughout 17 countries!
* Free Parking, close proximity to city centre by bus or train
* Death in service Benefit (annual salary x 4)
***Relocation Package available, along with assistance setting up national insurance & bank accounts, accommodations, etc.***
You cannot apply for this job as it is no longer active.
