Concentrix - Microsoft!!! Estonian Speaking Forum Moderator

Employment Type: Permanent
Location: Belfast - Northern Ireland, United Kingdom
Salary: Excellent
Name: Concentrix
Posted: 02-08-2010
Code: TLJG03
Languages:
Estonian
Required Languages: 0

gem on behalf of Microsoft have an exciting new opportunity for a Forum Moderator.
gem has a range of high profile global clients such as MSN (Microsoft), Cisco, Clearwire, King.com and Electronic Arts.

We attract the best and are committed to developing our people. We have many examples of people who started their careers in gem as agents and have now progressed within gem to play a major role in contributing to wider areas of the business: Read more on www.the-gem.com.

We provide relevant training and individual Personal Development Plans for everyone and we continually encourage all ‘gemmers’ to own the customer experience providing feedback to implement any necessary change or improvement.

When you come to work at gem we believe it is important that you feel valued. As a member of our staff you are offered a wide range of benefits including:

• Sapphire Discount Scheme - a lifestyle-led discount scheme and rewards loyalty
• a day off on your birthday.
• Stakeholder pension and share option schemes.
• Childcare vouchers.
• Complimentary bun or piece of fruit every Friday.
What can you expect from the role?
Interact with customers via an online community
Provide technical support for Microsoft customers using the tools and resources provided
Follow defined processes to create a positive customer and partner experience
Effectively communicate with customer via written correspondence in the Answers platform
Owning and resolving technical issues that are provided by the customers
Answer, Create, Merge, Split, and moderate posts and threads in the Answers Platform.
Drive customer satisfaction and market share for Microsoft
Ability to answer users’ product/service related questions
Manage forums traffic and ensure an abuse free environment
Flag threads as questions or general discussions by adding tags (meta data)
Block or ban certain users with SPAM like activities or abusive content/post
Set alerts or notifications on threads and posts

Do you have the following??

Fluency in Estonian and in English
6 months customer service experience
Good keyboard skills, excellent internet skills, experience using Microsoft Office and has a keen interest in Online Forums
Team player skills taking an active role in generating positive team morale